Cinch Home Services Reviews

I have paid $50 a month to cover numerous components of a property for almost 3 years. I have had 2 claims within that time. The first claim was for the HVAC and paid the $75 deductible for the contractor to straighten a drain pipe. The second claim was 2 weeks ago for a ceiling fan. Again I paid $75 for the contractor to tell me that he is not sure what the issue is but would like to first replace the control. 2 weeks later (yesterday) I received a call from the warranty company stating that the control is considered a remote even though it's actually a hard wired wall control. The representative that I spoke with new nothing about electricity and seemed very confused when I told her there is no remote but a hard wired control. She was just confident that it wouldn't be covered but has no idea what I was talking about. I asked to speak with someone else about my warranty plan and possible cancellations and she disconnected the call. $75 later and $50 a month for 3 years I have to hire someone else to fix something that is covered under my policy. I am canceling this policy today!

I’ve always been happy with TotalProtect. It’s just when they don’t know what to do that I get somebody else. Once, a technician wasn’t doing too well, so I got another one. But apart from that, they’re really nice. They always email me and tell me that they’re sorry that I’m experiencing difficulties, and that they’ll be getting somebody on it immediately. They’re really attentive that way, and they respond pretty fast.

With TotalProtect, it was easier to deal through the escrow. Also, the technician they sent for our claim was pretty good and he answered the questions I had. The quality of work performed was great. I have recommended them to a few friends as well.

HMS was excellent in every respect. I highly recommend the folks who attended to us. They did it with excellence and in a right amount of time, we couldn't have been happier. The manners of the serviceman were impeccable. He was efficient, excellent and he did not attempt to do what he could not do and called in for advice from others when he needed help.

I heard about HMS through my realtor so I went with them. Submitting a claim was good and quick. Their claims representative was professional and he got everything done and he handled my claim fast. I was very satisfied and would recommend them to anybody.

When I purchased my home, I required it to include a warranty. So the seller purchased HMS Home warranty through Karges Realty, and I continued it since I trusted Karges’ opinion. However, I've been very frustrated with them when submitting claims. It’s been a long process. I bought a replacement for my washing machine that went out back in July and I only got my final check yesterday for my reimbursement. It took me three attempts of emailing them receipts. The gentleman they sent out to inspect the washing machine lied to them and it held up my check for six months. He told them I only paid him $45 when I had a $100 receipt from him, but he did not write my name nor my address on it. So I wrote my address on it and re-emailed it in.

We bought a house last August and as part of the sale requested the seller to give us a 1 year warranty on the appliances/AC/heater etc. In the first year, we had one issue with our refrigerator and the service we got was horrible (not from HMS, but from SEARS they contracted to do our work). Sears didn't show up for the 1st appointment and they give you a window of 8am to 5pm. Took the day off and no show. It took 10 days to schedule another appointment and another day off to wait for sears and when the technician showed up he ordered 2 parts and had them mailed to my house. Told me to call when I receive the items.

Many years ago, my sister told me about TotalProtect. I then got dissatisfied with American Home Shield when they changed their rules without telling anyone so I switched. Overall, it's a good system and works well. You got to be aware of the clauses or read the information and be familiar with what you're putting in a claim for. Claim submission is easy. The technicians are great as well as the work performed.

Total Protect should change there name to Partial Protect because and soon as you need them to cover an failed appliance, they come up with every excuse as to why they can't cover it. When I purchased the warranty with them over the phone, they did not advise me that if you have two of the same units. either A/C Or Heating and two water heaters in your home that only ONE will be covered unless you add additional appliances to the policy. So, one of my hot water heaters went out and I called them to place a claim, so they replace the hot water heater and I was still out of $435.00 when it was done. So my main hot water heater pilot light went out 3 months later and I called to place a claim and it was a nightmare trying to get them to follow up on the claim. The company that they sent out to see what the problem was collected the initial call fee $85 dollars(Fast Lane). Fast Lane diagnosed the problem which is a simple $10 part to fix said they had to get authorization from Total Protect. Well Total Protect denied the claim because they said it wasn't covered because they didn't know I had 2 water heaters. So I called TP to see what was going on and they read me the fine print that said only one hot water heater is covered under your policy. WHAT!!! What am I paying for when it states on the contract All of these appliances are covered. She said you can add it now, but we cant cover it now because it is a failed appliance. So I told her to Cancel my plan and I will find a better one.

I went into the internet and then looked into TotalProtect, it said that it's into insuring all the appliances and whatnot. I thought that’ll be a pretty good idea and said "you know what, I'm going to sign up." It's reasonably priced for a monthly fee and when things go out, I'm covered. It was awesomely easy submitting a claim. My first went out at the wrong time.

I didn't have any hassle in submitting claims with HMS Home Warranty. I've filed three claims. My interaction with the HMS claims representative was very good. In my most recent claim, the first company that HMS sent over came, collected $100, and left. They didn't give a diagnosis. They only said, "It's totally broken before. I will not touch it." And they walked out. Then I had to call back HMS again. They listened and then they gave me another contractor.

Submitting a claim with TotalProtect Home Warranty was very easy. It all went smoothly with their claims representatives and all technicians that came have all been nice. I'm very happy with the quality of their work. The electricians were fantastic too. When I needed a heating and cooling person, they were there that day. But I did have a problem with TotalProtect. They say they cover seven days a week and 24 hours a day, but they don't. I had two emergencies and I could not get a plumber on a holiday or a weekend. One was a minor one and I was able to live with. But the other one, I had to call on someone that I had used in the past and the bill was over $300. Some of the service providers don't work on even though they say they have an emergency number. Nobody called me back.

HMS Home Warranty was included when I purchased my home. I've submitted several claims to them and it has been easy and very helpful. Their claims representative was very nice and was able to help me. And the technician who came out for the service was very quick, informative and did a good job.

I placed a claim for my washer and dryer on 11/17/15 and it took 4 days for a service person to get out to our home, another week for parts to come in and 3 more days for them to return to repair. Our dryer is worse off then it was before so I called Total Protect and they called the service co and so have I with zero results! Now TP is telling me it will be 24-48 hours before they can FIND another service co to take care of my problem then an appointment with them will have to be set and so on!!! Almost one month from date claim placed and still not repaired!! Their customer support is awful and who has only one service co in an area in contract with them! Ridiculous. Will definitely be canceling when repair is finally complete!

I've had some services with TotalProtect and so far, they are good. The first claim I had was on a weekend. I called and got through right away and they gave me a claim number of this plumbing company or plumber. They came out, did the work and repairs, and I paid them $85 and that was good. Then, one time I had to call but it was on the weekdays and it's a little hard to get through, but once you do, they take total care of you.

I had another home warranty provider and they gave me a runaround a lot so I didn't want to deal with them. I heard about TotalProtect Home Warranty from my brother and chose them instead and it was easy to submit a claim. It took less than about 5 minutes to get everything situated. The technician was knowledgeable of everything that's going on. He told me what the timetable would be to fix the issue and what caused the issue.

It was very easy to submit a claim to TotalProtect. My husband called and did it over the phone - they usually show up the next day. The people who came did their job and left. They were only here for about 15 minutes or so, but it was fine. The quality of their work has been good too. However, we did have a problem with the electric company itself. The boy got backed up and he couldn’t come the day that he said he was coming, but he was there the next day.

I've always been satisfied with HMS Home Warranty because they are excellent, I have no problems. The only disappointment I have was that last year I was paying $35 for each call I made and now I got to pay $100. But that's life.

I had a home warranty with TotalProtect.com since March of 2015. I had them deduct the monthly premium from my checking account. During the year I used them for a dishwasher repair. It took them 3 separate visits to correct the problem. But I endured and they finally fixed the problem.

Their coverage and cheaper premiums made me choose TotalProtect as my home warranty provider. Submitting a claim with them was easy. Their claims representative was very efficient and professional and the technician that came was very prompt and knowledgeable. They did an excellent work.

I called in a repair for my heater. This had been the 4th time my heater/AC had needed repair. Then after a week of no answers from the company that they sent out to review my claim, Total Protect got back to me and declined my claim stating it was because the part failed due to lack of maintenance. I was read back the section of the contract that stated that they wouldn't cover in a very rude way and then when I asked for a manager or supervisor I was just sent out to another rep. I called and cancelled my plan. I think it is ridiculous to pay month after month for a service that will deny a claim. I later came to find out that the part they were quoting me as being non-working was working after all. I think it was a scam. This was not the first bad service I had from this company since the previous claim was also a terrible experience. I do not recommend Total Protect or any of the following vendors in the Houston area: Appliance Guru or PML AIR CONDITIONING, INC

My heat pump stopped working on November 24, 2015 and I called HMS to file a claim. The service provider came out immediately and advised I would need a new unit and they began the process with HMS to have it replaced. Day after day I waited to hear something back and each time I called HMS they were waiting for something. Either a fax or call from the service provider or a response from a different department. I am a single mother with a young child. I bought a small space heater and we are sleeping in the living room. I called every day for an update and the company had no sense of urgency. I was told that because the temperature was not below freezing my situation was not considered an emergency and that I had to wait the minimum of 24-48 hours after each step or response. This went on for days.

I chose TotalProtect because of the price. Submitting a claim is easy and I've had good interaction with the technicians. I'm just wondering why they would replace a part that is wrong with my 20-year old oven rather than replace the whole thing.

It’s very easy to submit a claim with TotalProtect. All I do is call in whatever the problem is, and then someone immediately calls me back and find out what to do and we go from there. They set up an appointment then someone comes out and checks whatever the appliance is. The representatives I talked to over the phone are friendly and answered all my questions. Also, their technicians have always been very professional and I enjoy working with them. Everybody that has come to me had good quality work skills. I’ve already recommended them to my friends.

I compared all the home warranties and, after talking with TotalProtect, found out that they covered more than some of the other ones I looked at. It's very easy to submit a claim and the claims rep were very courteous, answered my questions and called back to see what kind of experience I had with the person that came to my house. The quality of the work has been great.

I first heard about HMS Home Warranty through my realtor and got a coverage from them. Submitting a claim with them was quick. Their claims representative was professional and handled everything quickly. I was very satisfied with my experience with them.

Up until my most recent claim, TotalProtect has been wonderful, and I never had any kind of problem with them. I just called them up and tell them what was going on, and somebody was out the next day. The technicians knew what was needed to be done, and did it without making a mess. However, this time, when I called them to file a claim, they gave me a number for a plumber, and apparently, the number they gave me wasn’t the plumber’s, so I couldn’t get a hold of him. I finally gave up and called a plumber on my own.

Submitting a claim with TotalProtect is usually easy and the claims rep is always nice. When we called when we were having problems with our garbage disposal, we thought, because the water was backing up on both ends in the sink and the kitchen, it was MCE that was sent out. The man that came said that it was not the garbage disposal but that the line leading out from the house out into the street was clogged. I figured while he was here, he could perhaps do the job, but he was unprepared and didn't have a snake, the proper equipment needed, so he didn't do anything. It was a waste of 75$. He talked about coming back another day and probably would have charged another $75. Moreover, the price that he wanted to charge to bring the proper equipment was $224, which is absolutely astronomical. It's ridiculous. I will never use MCE again.

I heard about TotalProtect through my mortgage company. The claims process got along very smoothly. Their reps were very friendly and helpful. The technicians were very well knowledgeable in what they're doing and everything went as planned. I would recommend TotalProtect.

My experience with HMS Home Warranty was good and I like it. I would refer it to other people. But, I wish I could speak to a person instead of a computerized thing when I call them.

I sold real estate and knew it's important to have a home warranty. We've had TotalProtect for about ten years now and submitting a claim has been easy. I've been very satisfied with everything the claims representatives have done. The techs that come to service our appliances also do a very good job.

When we first started years ago, we actually spoke to a person. Now when we call in, it's totally automated. I do prefer the ability to speak to a person, but the automation works as well and submitting a claim to them has been easy. The technicians have all been good. The first technician that came out for our air conditioning replacement--they were the number one in TotalProtect's list of preferred vendor--and that person came out and gave me a quote. About four days later, TotalProtect said they were requiring a second opinion. At first I was upset about the delay that this introduced. However the second opinion came out and gave me a quote that was $2000 less out-of-pocket for us for the exact same work, so it turned out being the better for us.

Aside from hearing from it through a friend of mine, I got TotalProtect because they sent me a mailing several years ago telling me my house is at a stage now where stuff is going to start breaking and, thus, offering their services. In calling for a claim, every five seconds I hear "we really appreciate your business" and the music starts playing. I wished they wouldn't keep saying that because it makes me feel that if they did, they would answer the phone. I guess they're getting overwhelmed and they can't have enough people on board to answer all of them at one time. Nevertheless, the reps were very helpful and I couldn't say a thing negative about them.

TotalProtect Home Warranty was the first one that came to our attention. Submitting a claim with them was always very easy. I do it online. The technicians and the quality of their work have been good. I'd certainly recommend them.

I'm single and it's easier to have TotalProtect to find somebody to fix something. Claim submission has been good except for one problem I had when our heating went out last year. It was around the holidays and it was hard to get somebody over to the house, but every other time, they'd come right away. I don't have any problems with the claims rep over the phone and the technicians have all been fine. The quality of their work has been good.

I work for General Motors and when we bought a house and did the loan through General Motors, TotalProtect Home Warranty was given to us for a year free. A few times when we filed claims with TotalProtect the process took longer than I expected, but overall our experience with them has been good. We're moving to a new home and we're thinking of keeping TotalProtect on board.

We got mail several years ago from our bank about home warranty and it sounded like a good idea so we've done it with TotalProtect for a number of years. One time, our furnace went out and it was 20 below zero in Illinois so I finally told the young lady on the phone, “I don’t know where you are but we need somebody now, not three days from now.” Because the call for the claim was getting to be really lengthy but it all finally worked out and a guy came from Peoria which is 50 miles away. Sometimes I wonder why they don’t use people we have here locally. Other than that, submitting a claim was very, very easy. The quality of work that’s been performed so far has been real good and they usually get somebody here within a day or two.

My experience with HMS Home Warranty was excellent in every respect. I highly recommend the folks who were attending us. They did it with excellence and in a right amount of time. We couldn't have been happier. And the manners of the serviceman were impeccable. He was efficient and excellent. He found the problem and did not attempt to do what he could not do and called in for an advice from others when needed help.

My claim for my washing machine was denied after three weeks because my policy does not cover mechanical parts. This was only after numerous calls to both the warranty company and service provider. The service provider ordered parts that were never installed which is very unethical. Why would I want to continue working with a company that provides this type of service. I paid my monthly policy premium, paid for the service call and got denied AFTER THREE WEEKS of waiting. What am I paying for? I HIGHLY recommend you stay away from this provider and research other options. Hopefully this help someone else avoid the hassle and frustrations we have been through.

We've had TotalProtect since we first got the house about 10 years ago, it's probably changed names over that time. The claims process has been relatively easy most of the time. For the latest claim, their people over the phone were very helpful. However there was some confusion on their part about how urgent our problem was. Our furnace was out downstairs, we were having some very cold weather, and TotalProtect weren't able to speed up the process.

I've been with TotalProtect for a while and the process of submitting a claim was pretty simple. Both claims rep and technicians were cordial, professional and delivered good customer service. It was a good experience and I'm satisfied with the quality of their work.

I had a lot of problem with TotalProtect. When I call them I had to go to another stuff. But there’s one lady that I could call and talk to, she was the only one that helped me out real good and her name is Marian. My hot water heater was broken and the first person I talked to, a lady told me somebody would call and I found out that the person that they gave me doesn’t cover my area. So I called back, spoke to another person and she was also pretty good because she stayed on the phone and tried to find somebody.

This is my first experience with HMS and it has been exceptionally negative. I submitted my initial claim on November 9th and was assigned Eagle Star appliances for the repair of the washer and dryer. Eagle Star was able to look at the appliances on November 11th and was supposed to submit their paperwork within 24 hours to the company, have the parts ordered and call me the next week to schedule the actual repair. Though the initial interaction went well, everything that has followed has been incredibly frustrating.

My claim for my washing machine was denied because my policy does not cover rust or corrosion. To my knowledge, rust or corrosion results when steel or steel alloys come into contact with oxygen and air - not unusual in a washing machine when components are failing. Pay my monthly policy premium, paid for the service call and get denied. What am I paying for?

TotalProtect was the one that appealed to me the most compared to other warranty providers. It’s easy to submit a claim by calling and telling them what the problem is and then following the procedures. I’ve also had great interaction on the phone. There had four occasions when I needed help, and all of them appeared to be very concerned and willing to do what they can.

Our overall experience with HMS Home Warranty was very good. Everybody reports to a system. They're competent and they've gone here when they said they would, so it's been good all the way around.

I used to have American Home Shield and wasn't satisfied with them and my brother told me that he had gotten Cross Country, which changed to TotalProtect. I selected the service provider because I had used them for air conditioning before. So I asked could that service provider come out because it’s his business so I trust him that he’s going to do a good job. He had employees when they installed it but he came out himself. I appreciate TotalProtect for letting me select when it involves heating or air because I know this company that’s part of the network.

I have a big home and I know that things break down from time to time, so I wanted to take advantage of TotalProtect to be able to save me money on repairs. Submitting a claim has been pretty good. There was a little mix-up one time, but I've used my warranty quite a bit, so overall I'm pretty happy. The claims rep was friendly and knowledgeable. The tech that came to service my appliances has always been pretty good, and they've always been able to take care of everything that I needed fixed.

The claims process with HMS Home Warranty was difficult because I called to get my air conditioner fixed, they sent someone out, the air conditioner worked for a month or so after they fixed it, and then it broke again. Then they called, but at that point they had nobody to send out, so I had to call my own person. But the person that I was going to call had to accept third-party billing but nobody else around here accepts third-party billing.

I went with TotalProtect since things can go wrong in a house and right after I can come up with lots of money, I’ve got one thing that I pay. It was also recommended through Bank of America at the time when I had mortgage with them. I never had a problem submitting a claim with them since it’s simple. I call them, tell what the problem is, they give me a claim number and service person to call, and I’ve always got as long as one day’s wait. They come, do the job, I give them the base fee, and that’s it. Everything’s good with the claims rep too, and I’ve got no complaints.

I had never used a home warranty before and was pleasantly surprised with HMS Home Warranty. I thought it was going to be more of a hassle but my experience with them was really good. I had two claims and had everything taken care of. One claim was for my ice maker. They were very efficient and called me back right away. The other claim was for my water heater. I was shocked that it took two weeks to get a call back but glad it wasn't an emergency. When the guy came out, he was good and very efficient.

Opened claim Nov.3rd, the pilot light was out on the water heater. Had the same technican out 3 times before changing to a new provider who came on NoV 20, found a leak in the tank and said the water needed to be replaced. TotalProtect is not authorizing this work. We are an elderly couple; my husband has had a stroke. We have been without hot water for most of November and this Thursday isThanksgiving.

My brother had been interested in acquiring a home warranty as he didn't have any kind of protection and wanted to have something in place. When he submitted a claim, the young man who came out and did the service was excellent. He was prompt and he gave us a call to tell us he would be on the way. He was very cordial, polite, courteous, and top notch. It was an all-around great call and a good experience with TotalProtect Home Warranty.

It's been awesome submitting a claim to TotalProtect. The claims representatives have always been professional and helpful. The last time the technician came, I had my mom come over and the technician was professional. She didn't have any problem with him. In the last case, the part was expensive so they were going to replace the washer and it was done with no hassle. They called me right away and told me what they were going to replace it with and gave me the information to look on the website to see if I was okay. It was very well handled and they were very efficient.

We've had the warranty with TotalProtect since we bought the house. Submitting a claim and talking to their guys has been very positive. They've been very helpful and quick to get the ball moving. The first two times, there were no problems or issues. This last time, it wasn't the best experience because the contractors didn't clean up after themselves and left a big mess. But my problem got fixed so ultimately, that's what mattered. I've recommended them to several friends because they make everything easy.

I moved into my house nine years ago and it had Old Republic. They sent me a letter in the mail and told me what the rates were and I was shocked. I went to my mortgage company and asked them if they have anybody that they'd recommend, and they recommended TotalProtect. With TotalProtect I can submit a claim either online or on the phone, so it's really easy and quick. Everybody I've talked to had been respectable and professional. Sears came out one time to fix my washer and the guy was very nice. He went out of his way to go get a part that was 30 minutes away from here to really make sure my washer was fixed for me and he cleaned up after himself and made sure everything was packed up. He talked me through the whole process of what he did.

I have heard of TotalProtect from one of my co-workers. Since it's the only one I knew, I chose it. Submitting a claim to them has been very easy, seamless, and no real issues. There have been a slight misunderstanding on what is covered but it all worked out just fine. The technicians are very kind folks. My wife worked with the first one and I did on the second one. He was absolutely top-notch. The work was done well and I have great peace of mind. It was a good experience and I'm very pleased with what I've received so far.

Up until recently TotalProtect was okay. However recently it's been terrible. We're actually experiencing a claim right now, and I'm very unsatisfied with the service. Two weeks ago on a Monday, we discovered that our washing machine was malfunctioning. We were getting a code on it on a Monday evening. I did look it up and found out what the code was. They told me it was a bad sensor. We called TotalProtect on a Tuesday morning. We got a name and a number of a local appliance place. We called and left a message with this place two or three times. We got no response. Wednesday morning, I called again to the appliance place and finally got somebody. They said, "we'll be out there about 11 o'clock."

I've had good experience with TotalProtect with their quick response. Highly recommend!

We bought a house last July and as part of the sale requested the seller to give us a 1 year warranty on the appliances/AC/heater etc. In the first year, we had one issue with our AC and the service we got was horrible (not from HMS, but from the company they contracted to do our work). When renewal time came around, since we had an issue with our AC we decided to renew for one more year at a cost of over $600. Worst decision ever!

I purchased a home on May 15th 2015. Within the first week of my move in, my water heater went out. I contacted HMS trying to get assigned a claim and an in-network contractor. After almost 3 weeks I still was not assigned a contractor to complete the replacement of the water heater. After 3 weeks of cold showers, I finally hired someone myself with the belief that MAYBE I'd be reimbursed for at least a portion of the $1500 I paid for a water heater and the installation. (I chose a contractor listed on Angie's List, if this matters at all).

Submitting a claim was very fast and prompt, and I was very pleased. The claims rep was also pleasant. I had called about my oven and the light. It's going on and off in the inside but it's something that the warranty possibly didn't cover and I just wouldn't understand that. With my washing machine, the technician who came out to fix it was always very friendly and courteous.

My realtor told me about HMS when I bought the house. I submitted a claim to them online and it was very easy to do. The technician was very competent and did the job in one trip. It all went well.

I'm thankful that our lender suggested TotalProtect. There's a lot of things at our home that I wish were covered by the TotalProtect warranty. I've been very happy with how easy it is to submit a claim to the things that are covered. The most recent claim we had, the tech person came out and did the repair. It took him a couple of trips because they had to order a part. But when it was all said and done, they never actually gave us a statement for their work which was weird. But other than that, they've always been courteous, responsible and the work is done very well. Also, the claims reps are always very helpful and knowledgeable. Overall, I'm pleased and I would definitely recommend them.

The lady claimed that TotalProtect would cover all items that they covered whether they had maintenance or did not have maintenance and I found that out to be a lie. When the AC guy who maintained everything was here, he was telling me that what I originally thought may be my evaporator might have been clogged up was an expansion valve and he said he didn't cover that. And I thought, "Well wait a minute, the lady told me that they would cover this had that been true." That wasn't what it was but it's still a red flag because apparently, I was blatantly lied to. The folks that take the contract orders are liars and they misrepresented the company.

My wife picked TotalProtect as our home warranty provider for their cost and effectiveness. So far, everything has been good and easy when submitting a claim with them. Whenever we have a problem, we call them and they get us in touch with whoever is necessary. From that point on, everything is a dream -- nice and smooth. The tech who came to service our appliance knew exactly what he had to do, and took care of it. He found the problem, sorted it out, decided what he had to do, and did it. The appliance is still working now.

My initial claim number is **, given to me in July, then I was given a second claim number **, when a different vendor came. I have a refrigerator that freezes (in the area where the fan is) and as it freezes the temperature rises. A technician has seen the problem three times yet I have been requested to yet again let the unit freeze over. I realized that when the drawers are out the temperature stays steady. (I saw this when a tech came, took the unit apart and NEVER RETURNED.) Why must I keep showing the problem? A technician has been to my home SEVEN times for my refrigerator problem.

When I first had this warranty it says, "Everything treated within the four walls. It didn't matter the age of the product, it would be covered." I've had issues with several appliances including our microwave, refrigerator, and stand-up freezer that TotalProtect doesn't cover. Our bath plumbing and toilet are also within these four walls, so they should be covered as well.

I've used HMS Home Warranty for two years. The first year was because service was free - it came with my newly purchased house. The second year was because I didn't know any better. I've filed multiple claims with them over the years related to the plumbing, the AC, etc. And each time is a real hassle. Their online claims system routinely mistakens me for someone else with the same last name. They generally don't use good contractors - the ones who serviced my AC compressor didn't even speak English well! They will nickel and dime you at every opportunity. Their coverage is limited too. Not worth the hassle! Do some research and see what companies are highly rated in your area.

I've had a home warranty with TotalProtect for several years and I had a couple of satisfactory experiences but mostly bad and after my recent experience, I felt the need to write a review. 1) Problems with service providers on nearly every claim. Some wouldn't return calls and the last one didn't show up twice as scheduled. For this claim, the provider showed up after failing to show twice and the problem wasn't fixed so scheduled him to return and he canceled at the last minute. It still isn't fixed. 2) For nearly five years my service call fee was $65-$75 but my recent service call fee was $120 because they changed my plan without telling me.

We've had TotalProtect for five years now and have had nothing but good experience. Their reps are always courteous and call to see if everything is okay. The last technician we had for our hot water heater was outstanding, very knowledgeable and good. We had been out of hot water for four days and since the heater was still under warranty to get the part replaced, the company wanted to wait another three days but the technician said, "No, these people had been out of hot water too long. You need to let me go to a local vendor that sells your hot water heater to get the part." They approved it and he had us back online that same day. I've recommended three other people to TotalProtect. They are outstanding, a great company to work with, and have as backup in case something happens to our home.

Making a claim was quite simple. I called and they set everything up. The claims representatives were courteous and were able to answer my questions. I did have a little disagreement about the price but it still came out a lot better than if I did not have TotalProtect. I needed a new hot water tank and the technician came out and assessed it. They did an adequately good job and in a timely manner. I never had any problems. The guys were totally polite and courteous. The only thing is that the company did not have their own licensing. I was asked to pay for a license fee and I still to this day don't understand that part of it. I had to give additional for some kind of line for them to put the water heater in. I ended up paying $285 when I thought it was going to be 185. I didn't like that. I spoke with TotalProtect and they said it was normal. But I would recommend them. The quality of their work was second to none.

When I bought my condo, it had HMS Home Warranty already. It was very easy to submit a claim. The technician who came was very thorough. I showed him where my dryer was and he explained to me exactly what was wrong with it.

Total Protect take care of business. I've had them for some time now. I just call in my claim and explain what's going on. If it's on my home warranty, they take it from there. I take the confirmation number down and then hear from whoever's coming. If they can't come, Total Protect calls me back and say that we have to go somewhere else. I wish it would work within an hour's time which is not real life but they get right to it. I've had great techs. When we lived in Washington, NC, we had a heater down. James from Albemarle Heating and Cooling was unbelievable. I like the way he worked and got the business done. Then last month, something went wrong with our garage door and the guy just did his business. I've had good experience. It's marvelous. Total Protect is efficient and professional.

HMS Home Warranty was purchased for me by my real estate broker. Technician that came when I submitted a claim was very respectful and knowledgeable.

My neighbor recommended TotalProtect and I have it for many years. I've had good and bad experience with them. It depends on who the vendor is. One time we had a heating and air problem, the guy was impolite and had somebody with him who's just writing stuff down (better he hadn't been here). Submitting a claim has been good though. Their representatives were absolutely courteous and the last technician they sent was very good.

I've heard about TotalProtect from Bank of America but when I called the representative she said that I do not have to go through Bank of America. She helped me talk directly to TotalProtect and promised that there'll be $25 gift card, but that never ever came.

HMS has been very good. I had some sort of negative experiences with the folks that came, but HMS is all right.

My experience when submitting a claim to TotalProtect was excellent and the process was very easy. The claims representative was always courteous. Also, the technician was professional and he was all business. The quality of the work that was performed was excellent as well. I wouldn't live without TotalProtect Home Warranty.

For the price I pay to HMS for home warranty, I get extraordinary peace of mind value. I've had two claims with them and submitting them was speedy and easy. In my first claim, the technician who came to service my appliance was excellent and wonderful. In my second claim, I had a little problem with the technician, but he did the best he could.

The most recent claim we had done with TotalProtect was the garage doors but they covered only one. I was disappointed about that but mostly, I've been happy with everything.

Submitting a claim was very easy. I call in, they give me a claim number and then sometimes they give me the company to call myself to make arrangements for them to come out and service me. Sometimes they call ahead and have the service man call me. TotalProtect is fine, but the people they're sending are horrible. This last time was a total disaster. They sent out a plumber, supposedly to fix the leak under the sink. Two days later, it's leaking again, so I was told by TotalProtect to call the plumber back out again. I called the plumber back and he looked at me and says, "Well, it's leaking from another place, so you have to call TotalProtect," hoping to get another estimate from somebody else.

HMS Home Warranty came with our house. It was easy submitting a claim online. We had two different technicians and they were both knowledgeable and friendly. What I didn't like about the second service person is that he couldn't give me a time ahead until the morning. The first one didn't do it that way and I was a week out waiting and the second still couldn’t give me a time until that morning. I was distraught that they would schedule that way but I'd recommend HMS.

All the appliances I had eventually wear out or get a problem and it's so expensive to call a man in to fix it. A lot of times, they can't fix it. They will say, "Well, you need one, sir. We can sell you one." And then I got to go through a million-dollar harassment thing with them. I found TotalProtect and listed everything that would cover my house. There was no problem in submitting a claim. I call up, get a claim representative and they take care of me real fast. They ask me what the problem is and then they come back and say, "Well, we're going to send these people out. This is their number and they'll call you." The next thing I know, I get a call from the people saying 60 bucks and they'll fix it.

I've been a TotalProtect customer for more than two years now and I'm very pleased with submitting a claim with them. It's easy and pretty quick to do. And, their claims representatives were always courteous and know exactly what kind of repair I need. And the technician they sent for my recent claim was very good. He came in, diagnosed the problem, replaced the part and tested it. I was very happy that he got my oven back in working condition. The warranty from TotalProtect is a good value and the repair was quick and efficient. And, I have recommended them.

When I submitted a claim with HMS, it was fast and easy. Somebody called me back in a short amount of time with an appointment. The technician who was sent to service my appliance was fantastic, knowledgeable, and quite good. He told me some great hints to look out for with my equipment to avoid needing anybody to come out in the future for other issues. For instance, it was my dryer that got fixed and he told me, since I bought the house and I don't know its history, to make sure I get my dust inspected in case it's backed up with dryer lint.

I had a different home warranty provider before and I didn't like the way they operate, the excuses they always came up with when it came to paying. Then, I looked into TotalProtect's website. The technician they sent was pleasant and did his job. My appliance is working but the motor they ordered did not have a switch that the old motor had. Maybe due to technology, they improved it, and the replacement unit did not come with one because it didn't need it but I was not informed and had to call and ask. He should have told me what he did, step by step, since he took it to do the repair. Other than that, I didn't have problems with TotalProtect.

Appliances break and one doesn’t have the money to repair. My husband and I took his friend's word that TotalProtect is very good and so we went along with them. With this, we just pay a fee and then they can come out and see what’s wrong and if it’s fixable, they will. If not, they’d give a check of how much it’s going to worth. If I want some more than that job, they’d pay more for it.

The home that I have is older and I wanted to have a home warranty because I thought it'd be a good idea to take care of the problems that come up - some of the things in the house are expensive to replace. We learned about TotalProtect from my mortgage company at the time and got them to be our warranty provider. I had a previous provider when I first moved into this home but I was very upset with them. They didn't honor a couple of claims we had like the ice maker of our refrigerator; hence I didn't renew with them afterwards.

Submitting a claim with HMS Home Warranty was easy. It’s nice that it's all online. I was able to contact the repair service and they were able to come out pretty soon.

It was Wells Fargo that got me started with TotalProtect and it was the only home warranty I ever knew about. I can't usually find somebody to get into what I wanted done and as far as having somebody come out, it would be best and some of my products are old. One time, there was water on the bottom of the dishwasher, and it couldn't drain out all the way. I had to have five different people. The first time, he came out and then another one went three times and then the third or fourth person they sent out had finally got it working. They were very kind, nice and came out reasonably quick which was always a plus. Everything is still working so the quality of their work's good. They're great and I like them. I also got my children into it.

When we were buying our house, the seller chose HMS when we asked for a home warranty. When we submitted a claim to them, it was good. We did it online and they told us who to call. We called, and a guy set up an appointment the next day. He came out and did the repair. It went smoothly and was very nice. HMS is fantastic. We're happy and impressed. In fact, we might continue it after the year's up.

My experience in submitting claims to HMS has been great. I had a good interaction with the technician who came to service my appliance and I'd definitely recommend them to anybody.

My last mortgage company recommended TotalProtect, and I've had them for a long time now. They all have the best things out there for what I feel like I needed. If something was wrong then I would pay a certain amount to get it replaced. Or if it just needed to be fixed, they would replace it for a certain amount and I like those amounts. I've only used it 2 or 3 times but they were very good experiences. The plumbers were outstanding. They took care of my problem and fixed it. The claims representatives were also outstanding. They guided me through the process and it's been nothing but good. They would even go one step more to make sure it was better than I expected it to be. I'm very satisfied, and the last two or three weeks, I recommended TotalProtect to 4 people. The whole experience with them was very enjoyable.

TotalProtect came in the mailer with my mortgage. I used to have another one but it was more expensive than TotalProtect. It has been really good with Total Protect - submitting the claim, claims representative and quality of work. I didn't have any trouble submitting a claim. They take care of everything. My wife was home when he technician came for the servicing and I know everything went well. They do what they say. They come when they say they will and they fix it and make it right and working again. I am not having any qualms at all.

I bought a home in Virginia Beach about 10 years ago and part of the deal was a home warranty. That was my first experience with HMS Home Warranty, and I've had a couple of other homes since then and I've used them. I absolutely have no complaints with HMS. I have only had one problem with a technician where I could not get him to answer the phone. Finally after the second day, I called HMS back and asked if we can get a different company because the guy is non-responsive. They tried calling the guy, but there was no connection there. They said I've had enough issues and let me go with another company. I called the other company and that afternoon, they were out. I've referred HMS to several of my friends who recently bought homes.

TotalProtect Home Warranty came in an informative newsletter from my mortgage company, Nationstar Mortgage. The property that it was on is a rental property and I bought it as a new home, but things age, and I didn't want to find myself being hit with a whole bunch of replacement items. Everything was working fine, but I figured now is the time to take a warranty on it and if the mortgage company was recommending them, they must be a reliable organization.

The house we bought already had HMS Home Warranty and their technicians are always polite and trustworthy. If they had to go get something, they went and got it and we had to wait on the part, but it didn't take very long. Overall, everything is fine.

In the four times that we submitted a claim with TotalProtect, it turned out good for the exception of one. We had a problem with our washing machine, and the guy came out to fix it, so we paid the fee of $75 that we had to on a visit because of the warranty. The guy mentioned to us if we could give him the gas money for his trip. We paid the money for the warranty to cover our claim, and we didn’t expect that one time that somebody would ask us money for gas. We should’ve told him to get the fee, go out, and report it but we gave him a couple of bucks anyway so he seemed satisfied. Other than that, we had no problem with all the other people that came out to work for us. The quality of work was on time and to the point, and the company answers all your questions, gives me any information I ask them, and are not reluctant to tell you anything. I’d recommend them to everyone else.

I got HMS Home Warranty when we listed our house for sale about a year and a half or two years ago. I've had two really good claims and one that was terrible over several years. When we first listed the house, we've hired HMS Home Warranty and they did an all-house inspection. They found a hole in the heat exchanger. It was the middle of winter. It took them 30 days to get heat in our house. That was terrible. Eventually, when push came to shove, the warranty saved us a lot of money and it was great. But it was a nightmare to get through.

I had no problems with TotalProtect Home Warranty. The technician and the claims representative were great. I'm going to renew it too when the time comes.

It went well with the claim we recently submitted with HMS Home Warranty, which was recommended by my realtor as the best home warranty company. The technician who came to our home was from Sears and he arrived on time. Then it only took him a few minutes to assess the problem. My crib is old enough that it must have been a part that was causing the problem. The tech talked to the HMS people and got things resolved quickly.

Submitting a claim with Total Protect was really easy. Claims representative was courteous and able to answer questions.The technician was also good and he did a great quality of work.

HMS was given to us when we purchased the house originally for two years, and then we have continued on ever since then. And then our son had a different, well, I have a rental that our son lives in. So he got a warranty service for one year with a different company and I switched his over to the same company so we're both under the same warranty program.

When I bought my house the realtor had made the seller put on a year warranty of TotalProtect on it and then I kept it up. It was an older home, the realtor recommended TotalProtect and I thought it was great so I went along with it. Submitting a claim hasn't been difficult, it's just difficult sometimes here in Casper to get somebody to work with TotalProtect, maybe because of the extra paperwork. But it's fine once they get somebody that would come. I'm an older woman alone and the TotalProtect policy has been great for me. I'm gonna keep it up as long as I can afford it.

A friend of mine told me about HMS and I've used them only twice and they've been great. I have a rental place and my tenants have been very happy with them. They've been wonderful and I'd recommend them to a friend.

I submitted a claim on 8/10/15. as of today my dryer is not working. After 4 appointments with sears repair service, one of which they ordered the wrong parts and another they canceled the appointment and marked as complete. I had to call to reschedule and on that appt. the tech called at 6:30 for appt between 3-6 to tell me he was 45min away. he then showed up at my house at 7:30 pm to get model part to place order. still no dryer. I call the warranty company to complain they place me on hold 3 times in excess of 20 min and finally a customer service rep puts in a call back that I did not receive until the next day. As of 12:57pm 11/4/2015 . I still do not have a dryer and have not heard back about the status of my claim. This is the worst service I have ever received and paid for contrary to your promise of hassle free and being in good hands.

I had a good experience with TotalProtect Home Warranty. The folks are nice. I've had TotalProtect for a couple of years now. I called because I questioned them on the fact "if I had a hot water heater that was up in the attic, how much does TotalProtect pay on that right there." I paid around $54 a month. They give you so much allowance in case they have to take things out and it's more complicated than it seems.

We had a few technicians sent by HMS Home Warranty, and they were all very knowledgeable and respectful. They were on time and they explained everything. It was just nice to see that somebody actually took pride in their work.

I decided to look into acquiring a home warranty because my friend had one and he was giving me favorable comments about TotalProtect, so I was happy about it. Claims process was not very difficult. But I was not satisfied because I did not think that I would have to pay as much as I had to pay. I thought I only had to pay my monthly services.

I first heard about HMS through a friend that used the same realtor that I used when we bought the house. It turned out that the company is what Tucker Realty uses. So it was through our mutual friend, who was our realtor, that insisted. It was part of the closing that the sellers would make sure that there was a home warranty and it was this service. I've never had an issue when submitting a claim. The technicians were very knowledgeable and courteous. It's a wonderful service. I've recommended them. I think they are wonderful and we intend on keeping our home warranty.

They cancelled my policy when I tried to get my ceiling fans fixed on a claim that was open over a year. They kept my $100 deductible and thousands in premiums and offered me $45 for last month. *****BAD FAITH***** This COMPANY will close your claim WITHOUT FOLLOWING UP TO MAKE SURE IT IS RESOLVED. My claim to fix broken ceiling fans has been open for almost a year. I posted on here weeks ago because the claim I filed before Christmas of 2014 has never been resolved.

TotalProtect was recommended to me by my mortgage company and I've been happy with it. I'm into law enforcement and it helped me up twice or once. TotalProtect has a first class service including their customer service, and excellent technician and process of submitting a claim. I submitted a claim on a Saturday and the person was helpful. She said they'll contact me and indeed they did, considering it was a Saturday. They told me they will come on Monday morning and sure enough, they were here on Monday at 7 o'clock. And the technician that came was very knowledgeable and informative. He even told me to stand near him so I could watch what he's doing.

My husband passed away and once he was gone, I knew I wouldn’t have any help. He was always the handyman. I figured that being by myself, I would need some assistance. I’ve looked into different home warranty companies and I thought TotalProtect fits me better. I recently submitted a claim for my refrigerator, and it has been easy to do. I call and tell them what my problem is and they get someone out to fix it. It takes pressure off of me. The only complaint I had was during a microwave oven claim where I had to pay to have it taken off the property. Everything else other than that went fine. The technicians were very professional and courteous. They picked up on exactly what it was in about an hour and they were on their way. I recommended TotalProtect to my son and his wife in Texas and they also got it. Great experience.

The price is great and they do what they say they'll do. Submitting a claim has been easy and fast. Technicians have all been great. They did an excellent work and completed it properly.

We sometimes have an issue with the contractor that TotalProtect hires on how quick they can fix the problem. We had a problem with the washing machine and they hired Sears who replaced almost everything. It required 3 long visits and they were not diagnosing the problem right. It took over 3 weeks before it got resolved and also our water heater was replaced, but both turned out okay. Other than that, I’ve had a fair experience with the company.

first the person contacted to do work was very unprofessional the day scheduled he didn't't show up came next day look at ceiling fan tired to strike up side deal to replace stating the problem was not covered then it was called in and the claim was denied stated I had to wait until fan dies first of all its over my bed when it's one it shakes for fast tis scary it shakes so bad I think it will come down so with that said the fan will never die because I will never turn it on. So that mean I left with an unusable fan paid co pay for nothing. Feel like this WARRANTY IS A WASTE OF MONEY I WANT TO CANCEL

We had HMS Home Warranty when we bought the house and continued with them for about 15 years. Their claims process was pretty cut-and-dried so I don't have any complaints about it. Technicians were all professional and decent. I'm very satisfied with HMS and I recommended them to my friends as well.

Everybody at TotalProtect have been very good, helpful, and not too difficult to deal with. I'd recommend them.

I sell real estate so I know about HMS Home Warranty and know the benefits of having it. HMS respond a whole lot quicker than some of the other home warranties that we've actually recommended in the past and we've got feedback from our clients, and HMS came out on top. I had two claims with them that were positive. The contractors they sent showed up at the house within just a matter of days and fixed the problem. They were very friendly and courteous. Overall, we've had great success with HMS with the exception of this week. I did contact HMS on Tuesday or Monday of this week and I was given a contractor. I called the contractor and he said he doesn't longer do refrigerators. So I called HMS back and they gave me another contractor. It is now Thursday and I've yet to hear from that person.

Last month, I submitted a claim to TotalProtect because my heater went up over the weekend. The technician came out and he troubleshooted the issue. Unfortunately, he wasn't able to fix it on the same day because he had to get parts and the stores were closed. But the next working day, which was a Monday, the technician came, serviced my heater, and did the job. I haven't had issues since the repairs. Even though it was only that one experience that I used TotalProtect, it was a good one despite having to wait over the weekend. It was a reasonable situation because I understand the part was not available. I am thankful for the service. TotalProtect is a good company, and I would like to continue my stay with them. Their service has met my expectations, so I'm satisfied. I've even recommended them to a co-worker of mine.

I first heard about HMS through a service provided through the purchase of our house. My interaction with the claims representative when I submitted a claim was great, quick and efficient. The technician was great. He came out and was there on time. I would recommend them.

My dryer hasn't been fixed yet since the TotalProtect contractor had to order some parts but then didn't get back to me after that. I finally got a hold of him today and he told me that they were having trouble ordering the parts, and he was having the people at TotalProtect trying to find the parts. The technicians were nice and did real good but I'm just a little inconvenienced that I don't have a dryer for over a week now, but I'd still recommend TotalProtect. They're quick and easy and I never had any problems with the claim submission or my interaction with their representatives.

When we purchased the house, they had HMS Home Warranty. Submitting a claim has been very easy. The claims representatives were courteous. They walk me through it and make sure that it’s done. The technicians were fine. The quality of work was very good and I am satisfied with my experience with them.

My friend was satisfied with TotalProtect so when I bought new appliances where I wanted to put some home warranty on, I acquired it from them. Submitting a claim was very easy. They got right on it, and tried to find the air-conditioning company that would come out right away. Their claims rep was very courteous and the tech who came was very nice. Overall, it was a very good experience.

I've only had one claim with HMS and it was answered efficiently and promptly. So far HMS has been good. I recommend it to others.

I have been a customer for over 1 year. Initially service was great. The customer service was responsive form my AC claim. The repair vendor fixed the issue with no problem. My second claim has to deal with my range. It kept cutting off. I filed a claim, a service guy was sent, spent 5 minutes, said I needed a new sensor. He ordered the part but that did not fix the problem. They sent a different repair vendor that said I needed a new range. I have all Whirlpool appliances but they wanted to replace it with a Hotpoint, even though they offer a discount on Whirlpoool appliances. I ended paying extra to get Whirlpool range, purchased and installed by Sears. They offered to provide a credit of $493. My stove was purchased on 8/5/15 and I emailed all supporting documents to them after the stove was installed on 8/17/15. I received a reply email immediately that indicated it would take 4-6 weeks to process a refund. I am now on week 10. I am still waiting on the refund check. I have spoken with countless customer service people who tell me it is a back log in Support Services. I can't speak with Support Services because I was told they do not have phones. I finally spoke with a supervisor , Mike at ext **. He told me the check would be mailed on 10/21/15 and if I did not have it by 10/27/15 to call him. I called Mike and left a message yesterday. No return call. I called today and was told it was mailed on 10/21/15. I have yet to receive the refund and question whether it has even been mailed. I am cancelling the policy and contacting an attorney.

Having a home warranty saves money in the long run so when I first heard about TotalProtect from my insurance company and my mortgage company, I signed up. When something breaks down, I call them, tell them what the problem is, and they give me a claim number. They tell me who the company that's gonna come and do the repairs are. They're courteous and able to answer all of my questions. I've never had a problem with them. In a lot of cases, they contact them for me and they schedule a time.

Submitting a claim to HMS Home Warranty was easy. I called them up then they sent the contact information with the contractor that they have partnered with to set up an appointment. I then paid the deductible to that contractor and it's pretty much done. The technician who came was very knowledgeable and respectful though I wish they would cut down their appointment window from about four hours as I had to take a half day off of work just to be home and be sure.

I am with TotalProtect because of the way that they provide me with the services immediately. If I weren’t satisfied, I’d be gone. What I like about them was they assessed me for my needs and the solutions that I need.

When I first purchased my home, HMS home warranty was offered to me. I bought it and it's a good thing that I did. They're excellent. The service has been pretty good.

It took me 3 weeks to get my hot water heater replaced. Claims never put the order in - although I was told several times they had - and then when they did they ordered the wrong unit. On top of all that I finally paid almost $300 out of pocket. That included my $75.00 deductible, a $50 haul away of the old unit fee, $50 for the hookup and $100 for an expansion pan they said was an "Upgrade" but was needed to meet code. Now that I want to cancel my contract with them they tell me I might owe another $300 because my contract had renewed in July and the monthly payments I had made since then weren't enough to cover their costs for the hot water heater! I would have been better off never having had a contract with them and just brought a hot water heater at Lowes and had a plumber install it. I would have had hot water a lot sooner for less. I've had other home warranty companies and never had issues like I've had with Total Protect. The only reason I went with them was my mortgage company included the monthly payment with my mortgage and it was convenient for me. I would not recommend Total Protect to anyone.

I submitted two claims with TotalProtect and didn't have any problems. Their claims representatives and technicians were very courteous and patient. They did a good job. They're worth the time and money that I paid into it.

There was a warranty on the house when we bought it, but it lapsed and I thought if something goes wrong I need to protect it. That's why I purchased from TotalProtect. Submitting a claim with them is easy but I had a little trouble with the last one because I'm trying to find a plumber. However, that wasn't their fault. They do their job and take care of it right. It's nice to have TotalProtect when I need it.

My experience with HMS Home Warranty had been simple. They were very helpful and extremely thorough when they completed both of my claims.

Submitting the claim on my refrigerator was easy with TotalProtect. I got the service, and they fixed my refrigerator. They are very good, and I like everything.

Submitting a claim from HMS Home Warranty has been pretty easy so far. Their claims representative were courteous and answered all my questions, although I didn't have an interaction with the technician they sent, but my mother and my little sister were there when the appliance was serviced. Overall, the experience with HMS Home Warranty has been smooth.

TotalProtect is good. I can get online if I don't want to talk to anybody. The only thing was when I needed a plumber, they gave me a name and I called them, they said "Oh, we don't do that anymore. We discontinued that contract two weeks ago." So, I called them back. It would have been nice if I could have gone back online and done it but I had to call to straighten it out. It was not a big deal though, I'd certainly get them again.

I looked into several home warranty provider and TotalProtect was the one that I liked most so I went with them. I didn't have any problem at all when submitting a claim. They took the information and told me when someone came out. The person that came out called and let me know that they're on their way or whatever. The technician seemed very knowledgeable and friendly. It was not a big problem and he took care of it in little or no time. I'm satisfied with TotalProtect and have recommended them.

We’re very thankful we had TotalProtect. Submitting a claim to them has been good even though at times I had to wait on the line for a while. Their claims representative was courteous and answered all our questions. Also, the technicians that came to our house were very knowledgeable. We’ve been very satisfied with the help they've given us so we'd recommend them.

I had to call three times to finally get somebody in my area and they were unfamiliar with the Houston area. They were trying to map somebody out and everybody they called was either in Angleton or farther out and they didn't service the area. They need to be more sure of where they're giving me a number to or they should call those people and see if they cover the Houston area. But I finally got somebody who came here on time and did his job well. So overall, I had an excellent experience and in fact, I've already recommended them to a friend.

HMS Home Warranty is very good. It's easy to use, the people are nice on the phone and it's usually a quick fix to get someone out. I like that we can request the same company to come back. It doesn't always happen but at least we can try.

Piece of crap and a total rip off. Don't bother spending your money or negotiating this home warranty into your closing contract. It is not worth it. Anything you may need they will find a way not to cover and you will be spending 100.00 on a deductible for EACH claim area. By the time you get finished paying out all of your 100.00 deductibles for each claim area that you do not get back when they deny your claim, you would have saved money by just paying for the repair yourself.

We are totally satisfied with TotalProtect Home Warranty. Submitting a claim was very easy. I called their number, they record, then they assign a service organization and I call them and make an appointment. Afterwards, they come out and evaluate the problem to see if it's covered and then let me know what they're gonna do. I paid the co-payment of $50 upfront and they fixed it. It was very simple. The technicians were all knowledgeable and respectful. It was totally fantastic.

I'm very satisfied with the response especially on the weekends. I had a problem that was a different type of problem that I encountered from the first problems so I was impressed with how they got through the red tape and was able to get someone out here on the weekend.

The turnaround time has been fast. We usually have been able to get appointments when we need them. We recently had one for our dishwasher and the guy was able to come out on a Saturday. We also had an issue with our garage door and TotalProtect sent someone to take a look at it and decided it wasn't worth the repair, so they replaced it at a fairly nominal cost. They also came out for an oven which stopped working recently. Their technicians have all been pleasant. We haven’t had any problems with any of them. Service has been expedient and TotalProtect has been really good.

The agent that we bought the house from paid for the first year of HMS Home Warranty. We used it and it works, so we continued it. Recently, we had a claim with them for our dryer that was making noises. We called them up, entered the claim, and they scheduled it with Sears. There was a bit of a delay in getting all the parts but as soon as the parts showed up, the guy from Sears showed up and fixed it. He was a professional and was courteous. We were very pleased with the level of service. We're very satisfied with our experience with HMS Home Warranty.

I've been a customer for over five years. Recently my a/c stopped working and I have since had the repair company come by and diagnose a bad compressor. It's been three days that Total Home has had the claim and are figuring out the best option I guess. Seems obvious that when a $2000 + part fails on a 23 year old system replacement is the answer. I've been round and round with customer service and still no answers. It's hot here in Florida but guess that doesn't matter. I'm cancelling my contract and would not recommend this to anybody else.

All my experiences with TotalProtect has been outstanding. Anytime I've had a problem, I'd give them a call and they take care of it on the spot. Somebody's out here within 24 hours normally to do the repair. The people that have come out to do the repairs have all been very professional. Overall, I'm a thousand percent satisfied.