Cinch Home Services Reviews

I’d recommend TotalProtect Home Warranty. When I submitted a claim, they came and did what they had to do, and the quality of work that was performed was great.

I got the warranty when I bought my house. It was offered as part of the deal where I got a one-year homeowners' warranty for free and I have kept renewing it over the years because it's paid off. So far, when submitting a claim, everything has been handled quickly and efficiently. It's obvious that the claims reps are people who English isn't their first language or are heavily accented sometimes and they’re a little hard to understand.

TotalProtect always comes out and do their best to take care of everything. They always send some people that have been very nice. The technicians are very friendly and my grandson always gets the same people he ask them for. Very good experience.

Submitting claims to TotalProtect has been good and I recently had my third claim. The technicians had to order parts for that last one and it took them two days to get it. But as soon as they got the parts, they called me back and came right by my house to put it in and done it in about twenty minutes. The quality of the work was good and I had no complaints with it.

HMS was provided by the seller when I bought a house. Submission of claim was fine and simple. The technician was also fine. I let him in, he did the work and told me what the issue was. I did have a follow-up question with the technician so I texted him and he responded. He went above and beyond to be helpful. The quality of work is fine - it seems to be working.

TotalProtect's quality of work has been excellent. The service has a quick turnaround from the time I called until the time the tech comes. They're friendly and professional. They explain what the problem is, the solution, and how long. They had to come back because they didn't have the part with them, but they've always been very upfront, honest and accurate in their estimation of time. I've been very happy with the service that I received and I've already recommended them to a couple of our friends, and as a matter of fact, they've already purchased.

Submitting a claim to TotalProtect Home Warranty was painless. I had absolutely no problem with them. They were out the same day that I would call them and their technicians were good. They did a good repair job and clean up was great. I have had three claims with them and there was only one that I was dissatisfied with the people that they sent out, but they remedied that problem right away.

Within a couple of hours after submitting a claim, I get a phone call from a representative handling my case and gives me information on who is gonna be contacting me about my repairs. The claims rep is agreeable and very understanding. As long as it's under warranty, I'm willing to co-pay the $75 and they've got it. They'll book something for me and help me get it under control, and it's usually handled within days and with good follow up.

Overall, I had a great experience with TotalProtect Home Warranty. I filed my claim online. I really like the guy that came out. He was fast and a real professional.

When I submit a claim, I just go online, say what I need and they'll give me a number to call. My case gets assigned to a provider and if the provider does not call me yet, I just go ahead and call them, and it works out fine. The tech who recently came here told me what was wrong with my appliance and that he had to order the part. He explained that I didn't have to pay the service fee until the part actually came in so I appreciate not getting double billed. The part came in a reasonable length of time, then a different technician came back and when something else went wrong, he fixed it at no extra cost and I was super happy.

Submitting a claim with TotalProtect Home Warranty was easy and it went fairly smooth. I had one issue with plumbing and they came out at night. They couldn’t find the leak that I told them about but found something else which they fixed. I still have the leak. They didn’t fix what needed to be fixed, so I went back to the company the next morning and they came out to fix it. It worked out fine.

When I called TotalProtect regarding an additional fridge which was not covered, the customer service made an exception to the policy saying they would cover it. Then they came back after the person did the service call and said they would not cover it. I wasn't very happy but there's nothing I could do about it. On the other hand, I had a good experience with another technician who came to service my appliance because he was very good, helpful and professional. I just had an issue with the company because they wouldn't honor what my understanding of the agreement was because they had a different understanding.

Our builder had used TotalProtect when he first built the house so we got them as our warranty provider too. Filing a claim was easy and the technician they sent was good, professional, got here on time and took care of the problem.

I've had a good experience with HMS Home Warranty. One claim we had was for fixing an icemaker and they were great. They were responsive when I called to set up the appointment. The technicians were positive and all professionals. They came right in and got it done fast. I have no complaints with the quality of their work.

Excellent company! We have an excellent history with TotalProtect Home Warranty, but we have no discretion as to who they would have come to our home to service us. It would be nice if you find someone that does excellent work come into your home and have respect for it like putting booties on their feet before they enter into your home and know exactly what they’re doing as far as the service is concerned on whatever it is that they’re working on. You would like to call them back if you have an issue with something similar or with another appliance or what have you. We don’t have that option with TotalProtect. It would be great to be able to have that input.

We've had HMS for 12 years and usually they're very good whenever I submit a claim. Right now I can do it talking to a machine so it works out very well. Moreover, the quality of their work is excellent.

The last claim I submitted with TotalProtect was taken care. It took a little while to get through, but so far everything's worked out well. However, I had a little problem when they sent someone out to repair our refrigerator and it turned out that it was a non-covered part. So when we called to get that person to go out to check something else, they never would go out. After trying for about a month's time to get them to do so, I called TotalProtect again and they told me they would send out someone else to look at it. They did and that person said that the second problem that I found caused the first problem. So they are taking care of the second problem and since it caused the first problem, they're going to take care of that also. So I'm pleased.

The realtor recommended HMS Home Warranty when we bought our house. When I had claims, I went online, sent it and then they sent me the numbers of the people that would do the repairs. It was fairly easy. They had fine reps and the technicians who came were all professionals. They were able to resolve two of my claims without doing much. But on my third claim, I had to call back because they fixed it but then it broke again.

Submitting a claim to TotalProtect always goes very well for me. The technicians who come out have been terrific people and I've always been able to ask for the same ones repeatedly even though sometimes they say they're not supposed to do that. They're great and the quality of their work has been excellent. The people who service me are PJ Appliance - TotalProtect's top people. They've kept my furnace running when everybody else was ready to condemn it eight years ago. All in all, they're number one.

I am just shocked. My first major claim in 5 years and they refuse to cover it based on their tech's opinion who spent 5 min at the site. Add to that, there was no follow up from them at all.

Our experience with TotalProtect Home Warranty has been all positive. Their customer service was outstanding - that's something that's hard to find nowadays. I feel they've always gone above and beyond to make their customers happy, or at least me. For example, last summer, our air conditioning went out. We were in Florida. I called it in and the air conditioning place said they'll be out Monday, and this was on a Saturday. I called TotalProtect back and I said, "Is there any way they can come out a little bit earlier? It's middle of summer, it's nearly a hundred degrees." She said, "Let me put you on hold and I will get somebody out there today." That's a very small example and they're very, very good with their customer service. I highly recommend them.

Very disappointed in Total Protect. Calling months to fix my Dish Washer, They sent Tech 3 times each time charging me 75 $ and every time after first cycle it won't work. Already paid 225$ still my Dish Washer is noting.

Although it's been fine submitting a claim with TotalProtect Home Warranty, we were hoping at times that things would move quicker, but they didn't. The interactions that we've had with the technicians who have come to service our appliances have been good. The problem has been with setting up the appointment with the techs. The last time we filed a claim, the girl at TotalProtect didn't contact all the places around that service this area. She only called one or two and then stopped there, and she told us that the techs couldn't come till Monday. I asked, "How many places service this area?" She said, "Oh, about eight or ten." I said, "Well, have you called all of them?" And she said, "No." Our claim was about our heat and we had to go from Friday to Monday with no heat, and we were keeping a baby.

The claims representatives from HMS were good and always polite. But I had one plumber I wasn’t happy about. He was supposed to unclog the bathtub and evidently, he did not want to run an auger down into it, so it’s still unclogged. One day he came and he was supposed to do that, but instead, he put a different faucet on a sink in another bathroom. And that faucet did not match the other faucet. It was strange. On the other hand, the electricians HMS sent were great. We actually called them back for some other work. Also, the last plumber I had was very good. I just think $75 per issue is a little high and I would feel better at $50 per call. We’ve had to call them about five or six times. But other than that, everything is fine.

TotalPprotect had to come out and look at the issue and then again for them to implement the changes to fix it. It was totally annoying that I had to have two appointments to get it done.

Whenever I submit a claim to TotalProtect, I just call and tell them about my problems and they'd give me a phone number of a contractor. Their technicians would then come in and do the work. Afterwards, I pay them and they leave. So far, the quality of the work they've performed has been good for the most part.

I had a plumbing issue in my upstairs bathroom which started off as a drip. It wasn't doing that when I first moved in. I was told that it was only wear and tear of an old quarters that was in the faucet. Then it became a consistent running leak. I thought that the water company was going to make my bill high and that I better get it fixed. I realized that I have HMS and that helped me a lot. When I called, the young lady I spoke to was very polite. She gave me a number to call about the plumbing company and told me to give them some number to let them know about the warranty. The whole experience was easy, simple and wonderful. I would recommend HMS to a friend.

Water lines that connect to the hose bibs on the house were leaking - were told not covered because it is on the exterior of the house- THEY ARE NOT- these are pipes in the wall of the house- the hose bibs are not being requested to be replaced, the pipes are. The water heater is old and making noise, says not covered. What good is a warranty company if they tell you all these things are covered BEFORE you sign with them and then when they need repair/replacement, can't get authorization. There is no one in the Northern Arizona area who is ever available to repair anything for days. Took ONE month - FOUR WEEKS to get our garage door opener fixed. Ice maker had to be "repaired" twice and was very uncomfortable with who they sent out to do the repair. Also an unprofessional laborer was sent to repair the shower valve. Takes days, and as above, weeks to get repairs finished. No such thing as "emergency service", as advertised. Appears they are not contracting (or no one wants to) with professional companies. We will be looking for a new warranty company soon!!!!!

I had a bad experience the last time I dealt with TotalProtect. I had a noise in my furnace and I called Friday, which was a week before Thanksgiving. No one called me from Saturday up until Monday. Although I had reservations to leave, I went out of town Tuesday so I turned the furnace down so that it wouldn't go off. It's a good thing that the weather was nice and nothing went wrong because I was going out of town. If something had happened, they would have lawsuit on their hands and I meant that.

We've had one claim in the past year for a dishwasher and I called HMS and generally within a day someone from a service company that's local will give us a call and set up a time to come out and make the repair. They handled the work order and the claims technician and we just pay our deductible. We had Appliance Repair Pro come out to do our dishwasher right after I called. The contractor called the same day, came out that evening and took the part number. It took about a week for the part to come in, but he came out and it took him about an hour and had it all fixed.

Submitting a claim with TotalProtect is excellent. When I called, they put me through and gave me a reference number and contact number for the contractor who’s going to do the work. I called them and within a day or two, they came out and fixed what the problem was. Their quality of work has been very good. So far, I have no complaints.

My hot water heater went out around noon on New Year's Eve. I called HMS to file a claim and was told a service provider would be out the same day. HMS was unable to honor that agreement because their in-network providers were unavailable. It took them 3 hours to figure out that they did not have anyone available to service my home. In the meantime the water heater which is located on the second level of my home caused over $10K worth of damage to the floors, walls, ceiling etc on the two levels. HMS authorized me to find my own plumber but warned that I needed to have the plumber call for an authorization number prior to performing any work. I found a plumber willing to come out that day but was advised that there would be overtime rates. I called HMS back to confirm that it was ok to have them come out with the higher rates and I was advised that it was fine.

TotalProtect has been great. Submitting claims is very easy and simple - give them a call and they'll connect you with whoever can assist you and they'd be right on it. We had some difficulties with the first technician so we had to call and change the company. TotalProtect immediately gave us another service person and they did the job immediately. They provide good quality of work and we have no complaints. Our experience having them has really been well. I was calling today to put in a claim for my dryer but I didn't have all the information, so I have to wait until I get to the house to tell them exactly what kind of dryer it was.

I am very frustrated with this company at this time, I feel like I have been given the run around. I had issues with my water heater, they gave me a number to call for a company to come out. I paid the $75 service charge and was told that total protect would only cover the cost of replacing my water heather but the other issues including bringing things back up to code was not covered and it would cost me an extra $470 dollars. I didnt like it but I was stuck so I agreed, that was on December 21st and was told that I should receive a call from them within 2 days to come back in and fix things. It is now 1/05 and I still have not had my water heater fixed. I called total protect on 12/30 after not being able to figure out what the issue was thru the repair company and the customer service rep, assured me that he contacted the repair company and due to the holidays the shipment of the water heater was delayed but the water heater was ordered and was on the truck being delivered. Frustrated with that answer, I figured it was nothing that I could do and would have to wait. On Saturday 1/2 I called the repair company again and got their answering service and was told that I would receive a call on Monday for follow up but never got a call. Called the repair company back this morning and was told that they still have not received the water heater from the warranty company. I became very frustrated at that point because the previous customer service rep with the warranty company led me to believe that the water heater was coming from the repair company. I called the warranty company back and was told that the water heater was never ordered because I didnt call in and agree to the excess charges. When I spoke to the representative on 12/30 I was never told this and the rep acted as if the repair company had already ordered it. So now I have to wait an additional 2 days for them to actually order it. I am not happy about this at all, I have been dealing with this for 3 weeks and any other company would have resolved this issue in 3 days or less.

We called HMS to get our dishwasher fixed. A guy came out, figured out what was wrong and said that it needed to be fully replaced because of all the parts that were needed to fix it. After six days, two guys came out, took the old dishwasher and replaced it with the new one. Though there's a little dampness by the door when we shut it when it's running, we're still happy with it. They couldn't take the old washer with them but they carried it down some steps and put in on my back deck until I'm able to get rid of it. It would have been difficult for my wife and me to carry that down the steps.

My experience with TotalProtect was good! I used them on my ice maker and I had no problems in submitting that claim. They sent somebody up quick and the tech came and fixed it. The quality of the work that was performed was good. Since the tech repaired it, everything was okay with the ice maker. It was only plugged up and the guy showed me how to unplug it in the future. We had to pull out and take some lines and stuff off of it, but it was only half frozen ice and the lines. I was happy with him. The only thing is, I didn't get the receipt when I paid him. He said his hand-held printer that he carries with him was down so he couldn't give a receipt. But I paid to Sears and he might have taken care of it. I only wanted to make sure my payment was going to go through so I wouldn't have to pay again. Other than that, it wasn't frustrating. I appreciate the coverage and I'm glad I've got it because you never know what could happen.

I'm satisfied with the service that HMS Home Warranty provides. I haven't had any real problems when submitting a claim and for the most part, it was easy and they were courteous. I had an emergency with the thermostat, and I have a 90-year-old mother that lives with me and we didn't have heat. I called that Friday and they told me they couldn't get anyone here until Monday or Tuesday and I said that was not acceptable. I spoke with someone and they finally got out someone out that Saturday and it turned out fine.

I wanted a home warranty that can fix my appliances for very little money, and TotalProtect provided me that. I've been with them for at least ten years now and it works fine with me. I had people come, fix whatever is wrong, and they go after I pay their service fee. It's been easy.

Sometimes I get a surprise when filing a claim with TotalProtect when it goes really fast like my case last summer. However, I had an awful experience with them. I had no air conditioner for two months and it was such a nightmare. They sent me a technician that was absolutely for the birds. He knew nothing more with what he was doing than the man in the moon. First, it was established we got a Freon leak which when that happens, it freezes up so I have to defrost it. And so, he came out once a week and put Freon in there. It was just a joke. I called six weeks after the deal and complained which I should have done earlier. They called somebody else and the guy fixed it in no time. Other than that terrible experience, most of the time it has been good.

We got HMS Home Warranty when we purchased our house on the recommendation of our realtor. We got our initial policy and we have had some claims but the only one that was a little bit problematic was when our air conditioning went out. The firm that they're using wasn’t open on weekends and was very slow to get to us. But that was last year and the firms that they’re using now for when we have some furnace problems were excellent. The electrician that came out yesterday was great. The coverages are complete. There’s no hidden add-on fees and they honor deductibles. The people show up on time. HMS makes the claim filing very simple and it’s just an overall a very good experience. I’m very pleased that their coverage is true and I couldn’t be happier.

Filing a claim with TotalProtect was seamless. We contacted the company online and they responded within half an hour, and I was highly impressed. He’s actually the repair person. He knew what he was doing, was professional, and did the fixing really quick. This one time that we used it, we’re satisfied. But for this other time for the same problem with our wall heater, we weren’t so happy with it. After he said he replaced some equipment, we still had problems. But the recent person who actually came and fixed it, we haven’t had problems since. I would recommend TotalProtect to colleagues and friends.

We've had two claims with HMS Home Warranty and submitting the claim is easy because you can call or do it online. However, in our first claim we had trouble getting a service. It was a big runaround and it took us six weeks to get air conditioning in (in the middle of July). The first people they sent were fine but they didn't agree with what their findings were. So they hired a second group and they were horrible. The lady who answered the phone was rude and never had time to answer any of my questions. If I need to know where the part was, she would tell me that I needed to call the HMS Warranty people. She made me do all the work -- hunting and finding.

I've had TotalProtect Home Warranty for about nine years. The technicians who have come to service my appliances, as well the quality of work that was performed, have all been good. But I have a suggestion that would be better for TotalProtect and for us too. As it stands, I file a claim, they give me a person, I call that person, and the person comes and does the work. That's the current process. But that's not the best process for them or for me because, for one thing, they aren't getting the best price they could get.

TotalProtect has been great, so far. In terms of submission for a claim, it’s extremely easy. I usually speak to a representative, and they are typically friendly and knowledgeable. However, sometimes the providers they choose take awhile to get to me. The technicians are often professional and are actually very good. Overall, the quality of their work is excellent. I would definitely recommend them.

HMS looked like a good deal, appropriate, and something I wanted so I went ahead and subscribed. My experiences with them are generally very positive almost every time even though there might have been an exception here and there over the years. The technicians are on time and reliable. They communicate and the work is good. Moreover, the claims representatives for the last couple of years have been very helpful, responsive, quick, and successful. With most instances, and certainly recently, the quality of the work performed is totally satisfactory. Probably did have one exception but it is several years ago. Some years ago, it was hit and miss and I almost quit several times. But right now, I’m perfectly satisfied.

I've been with TotalProtect for a while since their home warranty was included in my mortgage years ago. But there was a gap in my coverage when the bank stopped paying them. I had to call TotalProtect to reinstate me and we had to start a new policy. I was looking for a repair of the hot water heater for the heating system. I called on the weekend so obviously that was a computerized experience. I didn't hear for a day and a half or so from anybody so I tried to contact them again. When I finally got a live body, they didn't know what happened. But it wasn't bad, although I was in that cold outside. When they did come over to fix it, they were fine. Those guys did a great job expeditiously and I'm happy. They're a good company.

The claims representative at HMS Home Warranty was friendly. I had no problems at all. Their technicians have all been friendly as well. Some had been better than others, though. One of them came and put in the part wrong, so he had to come back. Overall, HMS has a very quick service which I appreciate.

I'm very happy with the quality of work that they have performed. TotalProtect offered me a good plan and it is very easy to submit a claim, very straight forward. I usually submit it through an automated system over the phone. The technicians that have come to service my appliances were very pleasant and they know exactly what they're doing. They always resolve the problem and I have recommended them to other people.

TotalProtect did an excellent job. They called His Way to come out and fix our refrigerator. When the technician saw what the problem was he said that it's going to take five days to get the part. He knew that my wife’s insulin was in there and had to be kept cold. The next day he showed up with it. He went on his own, got the part, came back and fixed it for us. He did not have to do that because we had an ice chest but it was a concern with keeping the insulin cold. The young man from His Way did an outstanding job.

Submitting a claim to HMS Home Warranty was pleasant and fairly simple. The claims representative was courteous and professional. He was able to answer my questions and give me information about how the process works and what I could have spent. He asked a couple questions about the issue and got me a claim number within a couple minutes. The technician they sent was also courteous and informational. The only issue I had with him was the lack of communication with him at the start. He showed up later than the timeframe we’ve set, but he fixed the issue fast when he got here. My issue was fixed within a week and the quality of the work that was performed was great. I was impressed and I had an excellent experience with them.

I’ve had many home warranty companies and TotalProtect stack up with the rest. But I went with them because the upfront money was about $10 less. There are always these little hidden things that come along when the situation occurs that I wasn't aware of, prior to, but it's all in writing. I generally submit a claim online, so it’s very easy. I plug it in, they give me a number. The only thing I don’t like is a lot of times the people who program the system aren’t aware of the geographic differences in this particular area. They see a zip code and go with it. Many times they give me somebody that’s on the other side of the tunnel, which makes traveling back and forth a little bit cumbersome.

I’ve had TotalProtect for years, but I’m in the process of finding somebody to replace it because they jerked me around for two months. My other claims with them were okay, but the most recent one was very unsatisfactory. On a Friday afternoon back in August, my tenant said, “Your air conditioner’s out.” So I scrambled around trying to find somebody and TotalProtect said they had a thing and they didn’t have to come for two days, which was not unsatisfactory to put it mildly. But our tenant said “Well, you’re going to do something or I’m going to a hotel and send you the bill.” So another firm was called and they came out. I said, “I have a warranty on the house up here in Canton, Georgia. I’ve done this before. It won’t be a problem.” $700 later, they did a couple of things like replace a circuit so the fan would run again and they also put a Freon in the unit. They said, “This needs to be fixed. We’re going to give you an estimate to fix the rest.”

We've been satisfied with HMS Home Warranty except that the deductible is a hundred bucks every time they come. It's a real great burden. If you only had it one time that would be one thing but if you have a dishwasher go out one day and the next month the microwave goes out, and then the microwave goes out again the next month, you continue to pay the $100 deductible. If it's a one-time deductible that would be different, but it's a hundred bucks every time whether they do anything or not. That's the only thing that I don't like about it.

With TotalProtect, it’s easy to make the annual premiums on it to the account. The process of submitting a claim is fairly easy. It’s easiest through the phone where I speak to a representative. Their representatives are courteous, knowledgeable, very positive, and helpful in offering all sorts of suggestions. We’re satisfied with TotalProtect.

We paid a lot of extra money to have this specific equipment covered on the warranty. But when we placed a claim, we were challenged on the expense and the company didn't have anyone in network who could make the repairs thus I had to find someone myself who would agree to third-party billing. And then the poor man had to wait six weeks to get paid. I had to call every other week to stay on top of the paperwork. I had to fax the invoice, which he had already submitted. I had to follow up as to making sure it got through each channel to get to Accounts Payable. I made several calls but no one was aware of the case. So, I had to re-explain the situation and talk to a different person every time I called.

When I last submitted a claim, TotalProtect told me that they would forward it to the plumber, and they gave me his information too. So I called the plumber but he never called me back. I waited two days before calling TotalProtect back, and they referred me to another plumber who was excellent. He came the following day. When he was repairing the bathroom in my master bedroom, he kept on saying that something was running. First of all, we had to call them because the job was a little more than he anticipated. They approved it, but he said that there was still water running. Then he went across the hall to the other bathroom and said that there’s something wrong with the toilet there.

Needed my washing machine repaired (3rd time with this company). It took 3 times to get it done - took 4 hours off work. It is a compact model & approx 15 years old. Since this was the 3rd time being repaired by HMS I asked to have it replaced and was told no way. I used to have American Home Shield - they were fabulous for 10 - 12 yrs then Hurricane Katrina hit and they had major claims from that & service went downhill so I signed up with HMS. Whoever reads this, unless your appliances are new & need only minor repairs DO NOT sign up with this company. I think I will try AHS again. I have paid to HMS a total of about $3 - $4000.00. It would have cost about $800 to replace the washer.

We bought this warranty in July, 2015 when we purchased our new home, for peace of mind. Our washing machine broke about two weeks ago, and the original appointment that was set with a contractor didn't happen, because he didn't show. I had to call and leave a message with the contractor for a time on the date given for service (I did this two days prior), and no one ever called back or showed up! Now, I have been dealing with the "customer service dept" at HMS for the past three days, and have someone here to fix the washing machine, and he is telling me I may have to pay more than my deductible? WHAT? Also, a manager was suppose to call me back three days ago. Called yesterday when I was driving and I stated that would need to call them right back, and did so, and they were "out of the office."

When my furnace broke, they took almost 2 weeks to get it resolved. We were fortunate that we had space heaters that we used to heat the house. These people do not have any kind of sense of urgency. They stick to their process, which is: You submit a claim (claim # is generated and assigned to a local vendor). You have to call the vendor and schedule when they can come over to give an estimate. Vendor comes, makes an estimate and sends to HMS. HMS then reviews the estimate (approves/disapproves then orders the item that needs fixing). Vendor gets the item and installs it.

I have a heat pump upstairs and a heat system downstairs. The other one wore out first and they replaced it. I had to pay but I got it at a discount. But then a year later, the heat pump went out and they said it wasn't covered. Now is it TotalProtect or just SomeProtect? Then I had a window air conditioner in the garage - which is part of the house because it's attached - and that wasn’t under the TotalProtect. So I said I'm glad I don't have two refrigerators. I've been with them for almost 20 years and when I looked through the contract, it doesn't say "Only one unit protected."

HMS was very helpful when we had a claim for the water heater. However, it was really difficult for them to find somebody to come out in a timely manner. Our water had to be shut off so we weren't able to shower for four days because of the timing problem. The first guy they sent out was weird and wouldn't work on it. He said he had never seen that type of water heater before so we had to struggle and get another person. The second gentleman who showed up was wonderful. He spent a lot of time there when he could have gone somewhere else. He did a great job and got it handled the same day. It was all worked out in the end.

We’d recommend TotalProtect Home Warranty. Submitting a claim with them worked out fine and it helped us out a lot financially. The technicians that have come to our home have always been friendly, polite, and were able to answer all our questions.

I was referred to TotalProtect by a friend. I contacted them and the process was one of the best experience and the customer service was an A+. An electrician came to my home and fixed my electrical issue and came back when we purchased the additional materials to finish the project. I am more than happy with their service and would recommend it to anyone!!!

Our heat pump has been freezing up continuously and the compressor is extremely loud. We had to have 2 different HVAC companies out through HMS Home Warranty. The first tech had no experience with heat pumps. The second company seemed very knowledgeable and told us that our compressor needed replaced. But mysteriously HMS Home Warranty indicates that the tech did not submit that in the report and said that our unit was working as it is supposed to. We even emailed pictures of our unit to them and they still indicate it is working normally. We were even told that until it is "broke" they won't fix it. Until we are without heat nothing will be done. The compressor is so loud it wakes us up numerous times every night. Do not waste your money on this home warranty company. I will also be filing a report with the Better Business Bureau.

I've been under TotalProtect Home for about five years now and it always worked out very well. I had a problem with the washer, two separate times and I had my air conditioning checked and I've never had a problem. I can easily contact them, set up a time and they're out the same time they say they're gonna be and fix it. And I get to pay it on a discount. I like TotalProtect and have recommended it to people.

My warranty was actually in warranty and I would prefer that I just go to the company rather than a deductible because it would have been $89 service fee plus installation versus the $100 deductible plus installation. I’m satisfied but it just took HMS longer because they had to get clearance from the original manufacturer.

I'm a first time homeowner, and my water heater leaked from the bottom and drained out overnight. HMS Home Warranty was minimally supportive, with no sense of urgency. The water continued to drain into my basement for 3 days before HMS was able to get a service representative to look at it. I couldn't shut off the water to it without shutting off water to my house, and it's below 30 degrees outside so that wasn't an option. HMS was aware of that detail from day 1. When we finally received the quote it was evident HMS coverage was inadequate, covering barely over half of the legally (their word) required repairs. HMS provided no option to shop and compare service providers, an unrealistic limitation of their coverage. HMS also withheld information throughout the process, which caused me difficulties making an informed decision, and benefited the service provider's ability to charge inflated prices.

When we purchased the home we live in currently, HMS came along as warranty at that time. We really liked it so we've stayed with it since '99. All our interactions with their claims reps have been professional, very helpful and always on point. I never have any problems as far as getting my claim in and following up. I've also never had an issue with any of the service reps that come through. I've recommended them to my friends that are thinking about buying a house. It's one thing I always tell them.

I got TotalProtect Home Warranty through Regents Bank and have it for about three years. I didn't use it for a long time, and then used it two or three times later. I've submitted each claim on my internet and have had a very good response. Everybody has been very nice and the quality of work done by the technicians has been great. I've been very pleased.

I needed something to help protect myself so I went with TotalProtect Home Warranty. Submitting a claim was easy, although remembering the telephone number has been the hardest part for me. But that aside, their overall work has been good.

It was easy submitting the claim with HMS and they were very friendly. They gave me a phone number of a gentleman to call. He came out and I was concerned about the fact that he had to come out, then notify HMS what the problem was and then get an okay and come back again. I told him that it seems crazy with the back and forth but he said “No, if I can fix it now, I will.” He was very friendly and able to fix it. It’s working great now. So I've been very happy. HMS explained to me that it's a $100 deductible so I would pay up to $100 and I think the gentleman’s bill was less than that, $91 and change.

I've had good success filing a claim with TotalProtect. They have been prompt, and they follow up. I also had good interactions with their technicians. The only one I have had trouble with was A1. I went out three times from my job, 30-minute drive and they never showed up. I asked to have them not come back. But overall, I recommended TotalProtect Home Warranty to several of my friends.

HMS has been wonderful. I really like the way that they make it very easy. When we have an issue, calling in to get my appointments set up and having everybody that they've ever sent to me do any of the repair works has been really good. I would definitely recommend them.

TotalProtect Home Warranty has a partnership with my bank. I went online through my bank where my mortgage is and they came up. I haven't had any problems submitting my claim to them since I've gotten the little booklet. As soon as I went online, someone would call me back in less than 30 minutes. Their technicians have all been great and I've no complaints about the quality of their work.

I've had TotalProtect for two years. I'm a first time home buyer and I've been here for four years as of August. Initially, the company I had before didn't know a lot. They covered certain things of my home, but it was different. So when my friend had TotalProtect and she had told me about them, I waited. I was excited about what they were offering, but it was never explained that there's only a certain time of year when there would be heating and cooling Services.

The interaction I had with the HMS technician was fine and I didn’t have any problems with him. Overall, it was a satisfactory experience using HMS.

I had American Home but I dropped them because I like TotalProtect - they do preventive maintenance. When I submit a claim to them, it's easy too. I call in, they give me a reference number, they make an appointment and the person either calls me or I follow up. I've had no problems so far and I've been satisfied with the quality of their work.

This last time, it was perfect submitting a claim with TotalProtect from my interactions with the claims representative to the quality of work done. The technician who came to my house was more than accommodating and helped me diagnose some other stuff while he was there.

My realtor told us about HMS and because I trusted her, I decided to go with her advice. HMS has an automated system for claim submission which makes the process quick, easy, and convenient. I just had to put in what I needed to be done then it spit out a name and number for me to call as well as a reference code. I usually like conversation but when it comes to my house and the problem I had, it was nice to just press buttons and they could go away. It was very convenient. My wife was the one at home when the technician came. She said he was absolutely wonderful, very kind, and answered every question she had. He was very respectful and professional as well. Based on this experience, I'd recommend HMS Home Warranty for sure.

I went with TotalProtect Home Warranty because of the cost. I've always been satisfied with their service and never had a problem submitting a claim to them. Also, most of their technicians have been very nice and polite. The quality of their work has been very good as well. I've recommended them to several people.

TotalProtect is always prompt on things and so are the technicians that they have under their contracts. They have been splendid. The process for claims is excellent because once I called in and tell them what's my problem, they give me the nearest technician after getting my claim number. Reps are able to answer all of my questions, plus they also tell me if the technician or company isn't calling back. When that happens, they will put me on hold and try to call them again. That's why I'm very pleased with TotalProtect.

I submitted two claims and it was easy. The reps were courteous and answered all my questions. Also, the technicians that came out were fast and called up. The service went well.

I had a claim a week ago, and I spoke to a representative who was courteous and knowledgeable. The process is simple. They gave me the number to call for the service provider to come out because it was a Sunday. The technician who arrived was friendly. He called to let me know that he was on his way, and he also informed me about what was going on, or what the problem was. The quality of work was excellent.

I submitted a lot of claims with HMS this year, and they've been very good and easy. The only problem I had was when PSE&G was supposed to come out to my house to fix my stove but had to cancel. That was a bummer because I had taken off for work and once I've taken off a day during the week, I couldn't take off another day. Then I called HMS and they got me a Saturday appointment, so that worked out well. They've been great and I'd use them again.

We had a water pump failure and it worked out in the end. The first guy that came down thought there was no power to the pump so they called an electrician. The electrician came down and said there was power to the pump all along. The first guy didn't notice that there was a switch in there that he could push. They had to come back again after they got the parts, and then they got it fixed. The technicians have all been great, even the guy that didn't know that the power is still there. I know TotalProtect doesn't cover everything, but they do cover things like air conditioning and heat which could be really expensive.

HMS was a recommendation from my realtor. I bought the one-year policy that covered everything from within. My first claim was when the air conditioning went out this past November and the second one was when one of my toilets was clogging up. The repairman came out and he was able to plunge the toilet free but it clogged up again within a few days. He came out again and found that there was a problem in the drainage under the concrete floor. He says it was not covered so I was really disappointed with that. My realtor didn't tell me I have implications.

Every claim I put in with HMS Home Warranty has been good. However, when I was trying to figure out what was covered under my claim, I felt the claims representative didn't have the time to explain it to me and was fast-talking me. I wasn't happy with it, but the process went fast. The technician who came was great and did an excellent job.

I heard how good TotalProtect was from one of my relatives and they were very happy with it. Submitting a claim is very easy, especially now that I can go up on the internet and schedule it there and in the end, make the call to a particular company. Prior to that, I had to make a call and they were always very professional and prompt. I like that they have more than one company because there was one vendor that they had and I wasn't very happy with it. I made that known and they made sure that his name didn't come up when I got referrals for service. So, that was good and there was no problem after that. The technicians always have everything they need and all the proper tools, and I've never had to help them. The quality of their work is excellent, and I've never had a repair where they had to come back and repair it again.

Submitting a claim with HMS Home Warranty has been no problem. I’ve called them twice and the claims representative has been fine and supportive. However, I’ve had issues when the problem wasn’t repaired completely the first time, which then led to another failure. So, I had to rely on the work of the company twice instead of once.

I've had TotalProtect for the last ten years. Submitting a claim to them has been pretty effortless, I tend to get great response from them. I've had quite a bit of interaction with their technicians. Unfortunately I think some of them inflate their additional charges that I have to pay. I wish this could be taken care of but I guess there's not much TotalProtect can do about it. Other than that, I've been satisfied with their work and I'd recommend them.

I found TotalProtect Home Warranty through Regions Bank. They sent it to us as something that they could add on to our mortgage and so we did it that way. Most of the time that we submitted a claim to TotalProtect, it has been good. However, the last couple of times have been a little iffy but it wasn't really the filing of the claim but the service that we got. The last time we filed a claim regarding our old washing machine, the people that TotalProtect used to take care of it never responded back to us. It went on for two weeks.

Only the mechanical and electrical components of your appliances are covered under this WARRANTY (they explained to me in depth that this is NOT an insurance policy). This is only a warranty with a VERY SIGNIFICANT EXCLUSION. Any part of your appliance that is considered STRUCTURAL by them, such as the inside of your refrigerator, dishwasher or washing machine, seals, drums, etc. are excluded from coverage. When the rack adjuster of my KitchenAid 3 year old dishwasher failed (KitchenAid offered me the part for free) but TotalProtect Gold would not cover the labor cost as they consider this a "structural component" even though the dishwasher will not clean without it (which to me and most people, would be considered to be a mechanical component). Be ware that most of your appliance is "structural" and not covered! With this significant exclusion -- the warranty is basically worthless.

My wife who just passed away had started our TotalProtect coverage over many years ago and I kept it. Their claims process is great. However, I encountered a voice recording and didn't talk to a person during my last claim. I'm really old-school and I enjoy the one-on-one conversation that me and their reps would have. Nevertheless, they have great people in their company and their quality of work has been excellent.

Submitting a claim with TotalProtect has been okay in general. During my last claim, a plumber came here, and it was strange. He was an old man who could barely move, and he had a helper with him. The helper almost didn't know what he was doing, but he still fixed the sink. Also, they came from a long distance away and I couldn't understand why we had to bring them instead of a new company. I could've gotten a local plumber and just have TotalProtect pay them, which would've been much cheaper. Other than that, I will recommend them.

It was simple and wonderful to submit a claim to TotalProtect - doing it online made it easy. The technicians who came out have been very good and quite knowledgeable about the equipment that they were trying to repair for me. My only complaint is with the last time I called about the dryer repair. The technician ordered the motor and he got it within a very few days. However, when he came to install it, the fan which was attached to the previous motor had fused with the motor, and so a new fan also needed to be ordered. He had not planned on that, although he did say this was a frequent problem.

Everybody has always been helpful. I have no issue with somebody getting back to me. I've had three claims since I've been at my home since May and all has been great. I have no complaints as far as submitting the claim but I had an issue with the technicians who serviced my appliance. First, I had an air-conditioning problem. It was the hottest weeks of the summer this year. The technician who came out was the problem. It took them two to three weeks before they ever got it fixed. I can deal with that but they were not professional. I was very unsatisfied with the technician. When I call and he answered the phone, he was rough, not very accommodating, and unhelpful.

My interactions with TotalProtect has been excellent and the quality of work is very good. I've recommended them in the past.

We've had good experiences with TotalProtect so far. The technicians who came out have been excellent and the quality of their work was very good.

Getting a home warranty is a good idea for when things go bad and become overwhelmed with the cost. Submitting a claim to TotalProtect was relatively easy, and their claims rep was very courteous. The technician that came was also pleasant and did good quality work.

Claim submission with TotalProtect is fairly easy - their online submission really helped. I talked directly with the contractor after I submitted my claim. The technician who got sent was pleasant and easy to deal with. He fixed the problem on the first try so it was good quality service.

I like the offers and the price of TotalProtect. Moreover, the process of submitting a claim is easy and the representatives I speak to are friendly and able to answer questions. The contractors sent to our home have all been nice and the overall quality of work provided so far is good.

There was no problem submitting a claim to HMS or with their claims representatives but getting the claim taken cared of was the problem. I had a refrigerator claim and it took them almost two and a half weeks to get somebody out here. That didn't help when the food was going bad. It took almost a month for the work to be completed. And then we ran into an issue where they said a part was not covered because the part had the word "shelf" on it. But the shelf was connected to the housing unit that actually run the motor. It would not work unless the shelf or housing was purchased. Still HMS would not cover it and I ended up paying for it. I'm dissatisfied at this point with HMS Home Warranty.

It was fantastic with TotalProtect, but the contractor they recommend was not. It took over a month to get our air conditioning working right. I don't think it should take that long. But overall, I would recommend TotalProtect.

I have paid $50 a month to cover numerous components of a property for almost 3 years. I have had 2 claims within that time. The first claim was for the HVAC and paid the $75 deductible for the contractor to straighten a drain pipe. The second claim was 2 weeks ago for a ceiling fan. Again I paid $75 for the contractor to tell me that he is not sure what the issue is but would like to first replace the control. 2 weeks later (yesterday) I received a call from the warranty company stating that the control is considered a remote even though it's actually a hard wired wall control. The representative that I spoke with new nothing about electricity and seemed very confused when I told her there is no remote but a hard wired control. She was just confident that it wouldn't be covered but has no idea what I was talking about. I asked to speak with someone else about my warranty plan and possible cancellations and she disconnected the call. $75 later and $50 a month for 3 years I have to hire someone else to fix something that is covered under my policy. I am canceling this policy today!

I’ve always been happy with TotalProtect. It’s just when they don’t know what to do that I get somebody else. Once, a technician wasn’t doing too well, so I got another one. But apart from that, they’re really nice. They always email me and tell me that they’re sorry that I’m experiencing difficulties, and that they’ll be getting somebody on it immediately. They’re really attentive that way, and they respond pretty fast.

With TotalProtect, it was easier to deal through the escrow. Also, the technician they sent for our claim was pretty good and he answered the questions I had. The quality of work performed was great. I have recommended them to a few friends as well.

HMS was excellent in every respect. I highly recommend the folks who attended to us. They did it with excellence and in a right amount of time, we couldn't have been happier. The manners of the serviceman were impeccable. He was efficient, excellent and he did not attempt to do what he could not do and called in for advice from others when he needed help.

I heard about HMS through my realtor so I went with them. Submitting a claim was good and quick. Their claims representative was professional and he got everything done and he handled my claim fast. I was very satisfied and would recommend them to anybody.

When I purchased my home, I required it to include a warranty. So the seller purchased HMS Home warranty through Karges Realty, and I continued it since I trusted Karges’ opinion. However, I've been very frustrated with them when submitting claims. It’s been a long process. I bought a replacement for my washing machine that went out back in July and I only got my final check yesterday for my reimbursement. It took me three attempts of emailing them receipts. The gentleman they sent out to inspect the washing machine lied to them and it held up my check for six months. He told them I only paid him $45 when I had a $100 receipt from him, but he did not write my name nor my address on it. So I wrote my address on it and re-emailed it in.

We bought a house last August and as part of the sale requested the seller to give us a 1 year warranty on the appliances/AC/heater etc. In the first year, we had one issue with our refrigerator and the service we got was horrible (not from HMS, but from SEARS they contracted to do our work). Sears didn't show up for the 1st appointment and they give you a window of 8am to 5pm. Took the day off and no show. It took 10 days to schedule another appointment and another day off to wait for sears and when the technician showed up he ordered 2 parts and had them mailed to my house. Told me to call when I receive the items.

Many years ago, my sister told me about TotalProtect. I then got dissatisfied with American Home Shield when they changed their rules without telling anyone so I switched. Overall, it's a good system and works well. You got to be aware of the clauses or read the information and be familiar with what you're putting in a claim for. Claim submission is easy. The technicians are great as well as the work performed.

Total Protect should change there name to Partial Protect because and soon as you need them to cover an failed appliance, they come up with every excuse as to why they can't cover it. When I purchased the warranty with them over the phone, they did not advise me that if you have two of the same units. either A/C Or Heating and two water heaters in your home that only ONE will be covered unless you add additional appliances to the policy. So, one of my hot water heaters went out and I called them to place a claim, so they replace the hot water heater and I was still out of $435.00 when it was done. So my main hot water heater pilot light went out 3 months later and I called to place a claim and it was a nightmare trying to get them to follow up on the claim. The company that they sent out to see what the problem was collected the initial call fee $85 dollars(Fast Lane). Fast Lane diagnosed the problem which is a simple $10 part to fix said they had to get authorization from Total Protect. Well Total Protect denied the claim because they said it wasn't covered because they didn't know I had 2 water heaters. So I called TP to see what was going on and they read me the fine print that said only one hot water heater is covered under your policy. WHAT!!! What am I paying for when it states on the contract All of these appliances are covered. She said you can add it now, but we cant cover it now because it is a failed appliance. So I told her to Cancel my plan and I will find a better one.

I went into the internet and then looked into TotalProtect, it said that it's into insuring all the appliances and whatnot. I thought that’ll be a pretty good idea and said "you know what, I'm going to sign up." It's reasonably priced for a monthly fee and when things go out, I'm covered. It was awesomely easy submitting a claim. My first went out at the wrong time.

I didn't have any hassle in submitting claims with HMS Home Warranty. I've filed three claims. My interaction with the HMS claims representative was very good. In my most recent claim, the first company that HMS sent over came, collected $100, and left. They didn't give a diagnosis. They only said, "It's totally broken before. I will not touch it." And they walked out. Then I had to call back HMS again. They listened and then they gave me another contractor.

Submitting a claim with TotalProtect Home Warranty was very easy. It all went smoothly with their claims representatives and all technicians that came have all been nice. I'm very happy with the quality of their work. The electricians were fantastic too. When I needed a heating and cooling person, they were there that day. But I did have a problem with TotalProtect. They say they cover seven days a week and 24 hours a day, but they don't. I had two emergencies and I could not get a plumber on a holiday or a weekend. One was a minor one and I was able to live with. But the other one, I had to call on someone that I had used in the past and the bill was over $300. Some of the service providers don't work on even though they say they have an emergency number. Nobody called me back.

HMS Home Warranty was included when I purchased my home. I've submitted several claims to them and it has been easy and very helpful. Their claims representative was very nice and was able to help me. And the technician who came out for the service was very quick, informative and did a good job.

I placed a claim for my washer and dryer on 11/17/15 and it took 4 days for a service person to get out to our home, another week for parts to come in and 3 more days for them to return to repair. Our dryer is worse off then it was before so I called Total Protect and they called the service co and so have I with zero results! Now TP is telling me it will be 24-48 hours before they can FIND another service co to take care of my problem then an appointment with them will have to be set and so on!!! Almost one month from date claim placed and still not repaired!! Their customer support is awful and who has only one service co in an area in contract with them! Ridiculous. Will definitely be canceling when repair is finally complete!

I've had some services with TotalProtect and so far, they are good. The first claim I had was on a weekend. I called and got through right away and they gave me a claim number of this plumbing company or plumber. They came out, did the work and repairs, and I paid them $85 and that was good. Then, one time I had to call but it was on the weekdays and it's a little hard to get through, but once you do, they take total care of you.

I had another home warranty provider and they gave me a runaround a lot so I didn't want to deal with them. I heard about TotalProtect Home Warranty from my brother and chose them instead and it was easy to submit a claim. It took less than about 5 minutes to get everything situated. The technician was knowledgeable of everything that's going on. He told me what the timetable would be to fix the issue and what caused the issue.

It was very easy to submit a claim to TotalProtect. My husband called and did it over the phone - they usually show up the next day. The people who came did their job and left. They were only here for about 15 minutes or so, but it was fine. The quality of their work has been good too. However, we did have a problem with the electric company itself. The boy got backed up and he couldn’t come the day that he said he was coming, but he was there the next day.

I've always been satisfied with HMS Home Warranty because they are excellent, I have no problems. The only disappointment I have was that last year I was paying $35 for each call I made and now I got to pay $100. But that's life.

I had a home warranty with TotalProtect.com since March of 2015. I had them deduct the monthly premium from my checking account. During the year I used them for a dishwasher repair. It took them 3 separate visits to correct the problem. But I endured and they finally fixed the problem.

Their coverage and cheaper premiums made me choose TotalProtect as my home warranty provider. Submitting a claim with them was easy. Their claims representative was very efficient and professional and the technician that came was very prompt and knowledgeable. They did an excellent work.

I called in a repair for my heater. This had been the 4th time my heater/AC had needed repair. Then after a week of no answers from the company that they sent out to review my claim, Total Protect got back to me and declined my claim stating it was because the part failed due to lack of maintenance. I was read back the section of the contract that stated that they wouldn't cover in a very rude way and then when I asked for a manager or supervisor I was just sent out to another rep. I called and cancelled my plan. I think it is ridiculous to pay month after month for a service that will deny a claim. I later came to find out that the part they were quoting me as being non-working was working after all. I think it was a scam. This was not the first bad service I had from this company since the previous claim was also a terrible experience. I do not recommend Total Protect or any of the following vendors in the Houston area: Appliance Guru or PML AIR CONDITIONING, INC

My heat pump stopped working on November 24, 2015 and I called HMS to file a claim. The service provider came out immediately and advised I would need a new unit and they began the process with HMS to have it replaced. Day after day I waited to hear something back and each time I called HMS they were waiting for something. Either a fax or call from the service provider or a response from a different department. I am a single mother with a young child. I bought a small space heater and we are sleeping in the living room. I called every day for an update and the company had no sense of urgency. I was told that because the temperature was not below freezing my situation was not considered an emergency and that I had to wait the minimum of 24-48 hours after each step or response. This went on for days.

I chose TotalProtect because of the price. Submitting a claim is easy and I've had good interaction with the technicians. I'm just wondering why they would replace a part that is wrong with my 20-year old oven rather than replace the whole thing.

It’s very easy to submit a claim with TotalProtect. All I do is call in whatever the problem is, and then someone immediately calls me back and find out what to do and we go from there. They set up an appointment then someone comes out and checks whatever the appliance is. The representatives I talked to over the phone are friendly and answered all my questions. Also, their technicians have always been very professional and I enjoy working with them. Everybody that has come to me had good quality work skills. I’ve already recommended them to my friends.

I compared all the home warranties and, after talking with TotalProtect, found out that they covered more than some of the other ones I looked at. It's very easy to submit a claim and the claims rep were very courteous, answered my questions and called back to see what kind of experience I had with the person that came to my house. The quality of the work has been great.

I first heard about HMS Home Warranty through my realtor and got a coverage from them. Submitting a claim with them was quick. Their claims representative was professional and handled everything quickly. I was very satisfied with my experience with them.

Up until my most recent claim, TotalProtect has been wonderful, and I never had any kind of problem with them. I just called them up and tell them what was going on, and somebody was out the next day. The technicians knew what was needed to be done, and did it without making a mess. However, this time, when I called them to file a claim, they gave me a number for a plumber, and apparently, the number they gave me wasn’t the plumber’s, so I couldn’t get a hold of him. I finally gave up and called a plumber on my own.

Submitting a claim with TotalProtect is usually easy and the claims rep is always nice. When we called when we were having problems with our garbage disposal, we thought, because the water was backing up on both ends in the sink and the kitchen, it was MCE that was sent out. The man that came said that it was not the garbage disposal but that the line leading out from the house out into the street was clogged. I figured while he was here, he could perhaps do the job, but he was unprepared and didn't have a snake, the proper equipment needed, so he didn't do anything. It was a waste of 75$. He talked about coming back another day and probably would have charged another $75. Moreover, the price that he wanted to charge to bring the proper equipment was $224, which is absolutely astronomical. It's ridiculous. I will never use MCE again.

I heard about TotalProtect through my mortgage company. The claims process got along very smoothly. Their reps were very friendly and helpful. The technicians were very well knowledgeable in what they're doing and everything went as planned. I would recommend TotalProtect.

My experience with HMS Home Warranty was good and I like it. I would refer it to other people. But, I wish I could speak to a person instead of a computerized thing when I call them.

I sold real estate and knew it's important to have a home warranty. We've had TotalProtect for about ten years now and submitting a claim has been easy. I've been very satisfied with everything the claims representatives have done. The techs that come to service our appliances also do a very good job.

When we first started years ago, we actually spoke to a person. Now when we call in, it's totally automated. I do prefer the ability to speak to a person, but the automation works as well and submitting a claim to them has been easy. The technicians have all been good. The first technician that came out for our air conditioning replacement--they were the number one in TotalProtect's list of preferred vendor--and that person came out and gave me a quote. About four days later, TotalProtect said they were requiring a second opinion. At first I was upset about the delay that this introduced. However the second opinion came out and gave me a quote that was $2000 less out-of-pocket for us for the exact same work, so it turned out being the better for us.

Aside from hearing from it through a friend of mine, I got TotalProtect because they sent me a mailing several years ago telling me my house is at a stage now where stuff is going to start breaking and, thus, offering their services. In calling for a claim, every five seconds I hear "we really appreciate your business" and the music starts playing. I wished they wouldn't keep saying that because it makes me feel that if they did, they would answer the phone. I guess they're getting overwhelmed and they can't have enough people on board to answer all of them at one time. Nevertheless, the reps were very helpful and I couldn't say a thing negative about them.

TotalProtect Home Warranty was the first one that came to our attention. Submitting a claim with them was always very easy. I do it online. The technicians and the quality of their work have been good. I'd certainly recommend them.

I'm single and it's easier to have TotalProtect to find somebody to fix something. Claim submission has been good except for one problem I had when our heating went out last year. It was around the holidays and it was hard to get somebody over to the house, but every other time, they'd come right away. I don't have any problems with the claims rep over the phone and the technicians have all been fine. The quality of their work has been good.

I work for General Motors and when we bought a house and did the loan through General Motors, TotalProtect Home Warranty was given to us for a year free. A few times when we filed claims with TotalProtect the process took longer than I expected, but overall our experience with them has been good. We're moving to a new home and we're thinking of keeping TotalProtect on board.

We got mail several years ago from our bank about home warranty and it sounded like a good idea so we've done it with TotalProtect for a number of years. One time, our furnace went out and it was 20 below zero in Illinois so I finally told the young lady on the phone, “I don’t know where you are but we need somebody now, not three days from now.” Because the call for the claim was getting to be really lengthy but it all finally worked out and a guy came from Peoria which is 50 miles away. Sometimes I wonder why they don’t use people we have here locally. Other than that, submitting a claim was very, very easy. The quality of work that’s been performed so far has been real good and they usually get somebody here within a day or two.

My experience with HMS Home Warranty was excellent in every respect. I highly recommend the folks who were attending us. They did it with excellence and in a right amount of time. We couldn't have been happier. And the manners of the serviceman were impeccable. He was efficient and excellent. He found the problem and did not attempt to do what he could not do and called in for an advice from others when needed help.

My claim for my washing machine was denied after three weeks because my policy does not cover mechanical parts. This was only after numerous calls to both the warranty company and service provider. The service provider ordered parts that were never installed which is very unethical. Why would I want to continue working with a company that provides this type of service. I paid my monthly policy premium, paid for the service call and got denied AFTER THREE WEEKS of waiting. What am I paying for? I HIGHLY recommend you stay away from this provider and research other options. Hopefully this help someone else avoid the hassle and frustrations we have been through.

We've had TotalProtect since we first got the house about 10 years ago, it's probably changed names over that time. The claims process has been relatively easy most of the time. For the latest claim, their people over the phone were very helpful. However there was some confusion on their part about how urgent our problem was. Our furnace was out downstairs, we were having some very cold weather, and TotalProtect weren't able to speed up the process.

I've been with TotalProtect for a while and the process of submitting a claim was pretty simple. Both claims rep and technicians were cordial, professional and delivered good customer service. It was a good experience and I'm satisfied with the quality of their work.

I had a lot of problem with TotalProtect. When I call them I had to go to another stuff. But there’s one lady that I could call and talk to, she was the only one that helped me out real good and her name is Marian. My hot water heater was broken and the first person I talked to, a lady told me somebody would call and I found out that the person that they gave me doesn’t cover my area. So I called back, spoke to another person and she was also pretty good because she stayed on the phone and tried to find somebody.

This is my first experience with HMS and it has been exceptionally negative. I submitted my initial claim on November 9th and was assigned Eagle Star appliances for the repair of the washer and dryer. Eagle Star was able to look at the appliances on November 11th and was supposed to submit their paperwork within 24 hours to the company, have the parts ordered and call me the next week to schedule the actual repair. Though the initial interaction went well, everything that has followed has been incredibly frustrating.

My claim for my washing machine was denied because my policy does not cover rust or corrosion. To my knowledge, rust or corrosion results when steel or steel alloys come into contact with oxygen and air - not unusual in a washing machine when components are failing. Pay my monthly policy premium, paid for the service call and get denied. What am I paying for?

TotalProtect was the one that appealed to me the most compared to other warranty providers. It’s easy to submit a claim by calling and telling them what the problem is and then following the procedures. I’ve also had great interaction on the phone. There had four occasions when I needed help, and all of them appeared to be very concerned and willing to do what they can.

Our overall experience with HMS Home Warranty was very good. Everybody reports to a system. They're competent and they've gone here when they said they would, so it's been good all the way around.