Cinch Home Services Reviews

I had some problems with my previous home insurance and thought I'd need someone who's good because I don’t like to spend my money like I have the privilege to give it away. I applied for service at my home because that’s what I’m paying for. I ended up having the people that previously came around come back out to my home to do the job but I wasn’t happy and satisfied. On the other hand, the gentleman sent by TotalProtect did an absolutely wonderful and professional job. It was really awesome and I was beyond satisfied.

TotalProtect is easy to submit a claim to. The quality of the work is good, though I have to call them back because we got some work done and I'm not sure what's going on or if it was something that the technician did not do. But overall I'm satisfied with TotalProtect.

I signed up with TotalProtect end of 2014. I had a protection plan before way back and I was very not satisfied with it and I dropped it. But when I saw a flier from TotalProtect, and I realized that a lot of my appliances are getting older, I thought, “Let me check it out, looks pretty cool.” The first thing I noticed was the woman who I dealt with was nice, very friendly and that made me feel good. So she did a good job at selling it. So I signed up and had it the full of 2015 and then finally I used it. I had never used it before and that was maybe a month ago. My garbage disposal went so I called them up and they immediately, while I was on the phone, got me in touch with a vendor, whoever locally that would handle it, and they told me that if they couldn't fix it, they would replace it. So the gentleman came and was nice. I called him up and he was able to come within a day.

Compared with the warranty company I had before, the service is the same. But since TotalProtect was a little bit cheaper, I went with them. So far I've only submitted two claims. One was over the phone and the other one through online. Submitting a claim was pretty simple and I didn't have any issues. Technicians were very knowledgeable and were able to fix most of the problems.

TotalProtect has been great. One time the company that they sent for my plumbing couldn't get to my problem for three days and I didn't have any water at all. They told me I could call somebody else but luckily, that company came through and came on out. I didn't expect them to do that but that was a pretty good thing. The technicians have all been really good and I'm pleased with them. The work they did was top notch and I'm very satisfied with TotalProtect.

I've used TotalProtect before and the claims process went smoothly. The technician who came was very thorough, explained the heating board problem and ended up replacing the unit. Although I was really concerned that he had to come out twice. The second time he came out, he observed that there was an additional problem that needed to be addressed and replaced that as well. He should have figured that out the first time considering he had inspected the entire assembly. I don't see how he missed that, but overall he was very knowledgeable.

I called the company that originally put the garage door opener and the door on the garage and I had completely forgotten that we had HMS Home warranty because the paperwork was tucked in one of its bars. The girl that I talked to on the phone was not very nice and pretty much chewed me out because I was supposed to call HMS and go through them. She told me that I would pay extra hundred dollars for it, left three voicemails which was really pounding in the fact that I had done it wrong. Then the last person that I talked to said, "We're not gonna make you pay that extra hundred dollars." She had great customer service and made sure that my problem was taken care of. Getting the repair done, getting everything taken care of was fantastic. But I still haven't received my reimbursement yet.

A friend of mine told me about TotalProtect and it’s been working real good for me. I submitted a claim and it was easy. We called and everything was explained to me. The technician who came out was very good and very respectful. He took me through the whole nine yards, and I haven’t had any problems so no one else had to come out.

Somebody from Pentagon Federal Credit Union called and asked me if I wanted TotalProtect. I have a house and I didn’t want to be saddled with big, expensive repair bills. When submitting a claim for the sink, I called TotalProtect's phone number and told them about my issue. They gave me a claim number and a plumbing store to call. After I called the store, I talked to a young lady who said she’ll have somebody come over my house and look at the problem. The next morning, a guy was at my house and said he had to give me a new faucet and it would take about five days for it to come in. He told me this on a Saturday morning and the faucet came along with him on a Friday, six days later, and he installed it with no problem. He was real nice and the work was excellent.

I had a good experience submitting a claim to TotalProtect over the phone. The claims reps were friendly and able to answer my questions. However, the air-conditioner guy is very sneaky and shady. I would specifically ask not to have him again for air-conditioning problems. On the other hand, the plumber who came was nice, knowledgeable, and friendly. He did a good job and he's great.

Submitting a claim to HMS Home Warranty has been really easy and way better than I would've expected. It's straightforward and it's nice to be able to do it automated with the telephone. Everyone's been very helpful at HMS and the claims representative that I talked to was courteous and was able to answer all of our questions. There were two times we needed technicians to come out and they've all been very good. I'm very happy with it. We'd probably do the extension when that comes available. It's a great program and I would recommend it to anybody.

I'm a real estate agent and deal with warranty companies all the time and was impressed with TotalProtect. Initially, when I submitted the claim, I was a little concerned because when they gave me the name of the first guy, I called him in the morning and never heard back. Called him back a little bit later and he goes, "Well, I'm busy. I can't get to you today. I'm working on my boat." So I called TotalProtect back again and they gave me a second name but I wouldn't use that particular company to work on my dog's doghouse as that company was called out on one of my client's properties and they were absolutely horrible to deal with. So I said, "No. I really do not want that company."

Because of their price and coverage, I decided to get TotalProtect Home Warranty. Submitting a claim with them was easy and their claims representatives call back in a decent amount of time and they have a service plan for the day. Their technicians were respectful, explained things thoroughly and cleaned up after themselves. And, the quality of their work has been very good so far. Overall, TotalProtect has a good program that I'll stick with.

Submitting a claim with HMS Home Warranty was good and easy - I just called. I got the wrong number the first time so I called back and the second person that I got was very friendly and I could get a hold of someone at any other department or whatever I needed. It was a pretty smooth process from there. My heater had gone out and they responded promptly with my schedule because I had work and they wouldn't come out early so it worked.

We've had darn good experience with TotalProtect. We had some initial problems, however, we were able to resolve them. It's not terrible but they've got some room for improvement. We had an incident with our HVAC system. They sent out a couple of jacklegs who were unqualified. They maybe were on the job for one day or so, but they knew absolutely nothing. And they were ready to do some major work that did not need to be done. So we requested another guy to come out here and fixed the problem. Now we got them trained so that they allow us to use him every time. The other experience we've had was with the garage door and they sent out somebody pretty good on that. So, overall, we're well-satisfied and we would recommend them... but with some qualifications.

I had another home warranty provider before and decided to try TotalProtect and I've had them for a while now. They were good until recently. On my recent claim, I went through some changes in trying to file a claim. I had called in a claim and they assigned it to one of their agents or contact persons. But they never got in touch with me, so I had to call them back two or three times. The guy said that he will let me know when the appointment was, but he never did call. So I had to call back again and the lady assigned somebody else, and this other guy came out within a day. The technicians who came out handled the problems that I had and the quality of work that they performed was good.

We'd like to have things covered in our house and protected and my husband told me about TotalProtect Home Warranty so we got it. It's been really good and we've enjoyed it. My husband called in when we had problems and TotalProtect sent somebody out. The claims were easy to get and we've had no trouble with it at all. Every technician that ever came to our house were very nice and helped us tremendously. They explained what they were doing for us and after they've finished, they asked if we needed help with anything else. I would recommend TotalProtect to a friend.

We got HMS Home Warranty with the house when we bought it. The claims process was not difficult at all. I put in two claims, one for the oven, the second one was for the heater system. I gave the claims representative my name and address and they said that we would be contacted by someone from Sears and the second time I did over the internet so I didn't contact anyone particularly. I was surprised the following morning. Before 8 someone was calling me to come by to see the heating system. The technician was very kind and explained to me what was wrong with the unit in a good amount of time. It was really nice to know that someone will be answering my call as soon as possible. We found that the amount we have to pay upfront during a year to get the service is maybe a little high so we're discussing if we're going to renew or not.

Submitting a claim with TotalProtect has gone well. However, I was a little discouraged that I had to take the initiative to call first back for service after the initial visit. And even though all plumbing lines are supposed to be covered, the outside lines or lines leading to an outside faucet weren't which I thought was unusual. But the serviceman who came here was good and got the job done.

I first reported my claim back in 10/15 about air condition not working. It took about 2 weeke before they found someone. Technician came out diagnosed problem and ordered part. It wasn't until December when part came because of wrong part shipped. Technician arrived with the part and installed it. He then check system to see if it was working, it started working then went out. By this time he slready left my home. Contacted his company and explain to them air condition not working. I called Total protect to let them know after all this between them and contractor my system still isn't working. I have called total protect numerous times and I'm truly exhausted. My family has been uncomfortable for 3 months now and all I have gotten is I'm sorry, l understand and i apologize. I can really used some assistance with this problem. I also pay my premium monthly and have been patient with Total Protect. Please help!

When we called in our claim the first time, the plumbing people that HMS Home Warranty first referred us to do not service our area. HMS said somebody will call me back, and I waited 24 hours for a call back, but nobody did. I had to wait three or four days before finally getting ahold of somebody and that’s when they told us that our area wasn’t serviced by that contractor. I had to call HMS back again and at that point, they did a great job of sending us somebody that serviced our area. The technician did a good job.

I called TotalProtect because my washer had flooded all over the floor. I was told I had to wait a week and was a little upset about that but I figured it was a couple of days before Thanksgiving. The guy who came was nice and very thorough. He took the part, put it back together, ran it through five cycles in low, medium and high but couldn't find anything wrong. He checked all the hoses and when he left, I knew it wasn't going to leak. My 20-year-old machine, used twice a week, has been working fine since and I'm happy. I've told people about them.

It was a little cumbersome submitting a claim with TotalProtect over the past several years when it was still starting out. But over the past few years, there’s no difficulty at all especially that I can do it in their website. And usually within 30 minutes, I have a response back with a vendor to call. I had an air conditioner problem recently and the guy that came out for it was knowledgeable, cheerful, knew what he was doing and with all around experience. The AC had a faulty circuit card that he was able to buy fast while he ordered the replacement. And then when the replacement came in, he called and came back, and put everything back the way it should have been in a very short period of time. The quality of work that was performed was excellent. I'm an electronics engineer and I've had techs working for me for years. I have always been proud to have this young fellow do that kind of work for me anytime.

I had a very good experience with HMS Home Warranty and I would recommend them to a friend.

My son had a home warranty when he lived in Montana and he told me about warranties. So, we started looking and ended up with TotalProtect and I've had them for 20 years now. It's really easy submitting a claim to them. I give them a call, they get the information, then they either give me the number of the service people or they call them and they call for an appointment. And then the service guy comes out and checks what's going on. He usually ends up giving TotalProtect a call and getting an okay, and then I pay my $60 co-pay. They've done a lot. They've replaced my garage door opener, my dishwasher, fixed and repaired my oven many times and then ended up replacing it with a new one. Everything's been excellent.

I was introduced to TotalProtect Home Warranty by a friend who had it for years. I got it because I don’t have to be looking in the telephone book to find people to do the repair work for me and just let TotalProtect do it. It is a simple and easy process when submitting a claim. I have not had any problems working with the technicians and I’m sure they’ve all been screened. They are the same ones that have come to my house. They have done what they needed to do and did all the paperwork. As for the quality of work, if they do the repair work and my appliance is able to be used again, then they’re doing a great job.

TotalProtect's price was reasonable. My family could use them in case we had a catastrophe. When I called them to submit a claim, they came right away, assessed what was the problem and within a couple of days and got it fixed. We haven't had any more problems with whatever they've fixed.

Some of the claims with HMS have been very easy and a few have been a little tedious but they've always been as helpful as they can be with what information they can provide. I've always had good service.

I've always submitted a claim by phone and the experience is awesome. Now it's automated, I don't know how it could get much easier. I had to call for a service a couple of times. We had some problems with our heating but everything is always worked out fine. We've always been perfectly satisfied.

When I first got my mobile home, I was told about the different kinds of insurance plans that TotalProtect has for appliances, and I signed up for that. Submitting a claim goes very smoothly because I get a claim number right away. And if they can find a tech who's close in the area, they send them right on out to us. The technicians are always pleasant and know what they're doing. They came out today and everything was fixed just like I needed it to be fixed, so I'm very pleased.

For the different claims that we've done with TotalProtect over the years, I only had one issue where it took a while to get a check and to get people on the phone. But with my last claim, everything was fine. It did take a little long to get the check but that wasn’t an issue. The people were nice. I have no problems with the technicians and the quality of the work is fine.

HMS Home Warranty's claims representatives have been very nice and helpful. It wasn't difficult submitting a claim. Also, the technicians that came were very thorough. They made sure everything was done before they left.

TotalProtect has its pros and cons. Someone came out here because I had a problem with my shower and I had to pay $85, and then he said the insurance won't cover it. The way I interpret the contract when I got it was they repair or replace. It didn't indicate certain elements. To me, I paid $85 for nothing. I guess it's TotalProtect that wouldn't cover it.

I had a lot of problems with TotalProtect's technicians. They started working on our claim in August and got done in November. We weren't happy with the first technicians they sent but the people who came later and finished the job were good. TotalProtect is a good company.

I've had good experience with TotalProtect. I called them and then they sent somebody out to look at the problem. It was an easy process. The people who worked on it were very nice. They said what was wrong and what needed to be done and reported it back to the company. The work that was performed was good.

I got HMS Home Warranty when I bought my house and they've been wonderful. When I submitted a claim, I called and got someone very nice on the phone who told me that they could hook me up with the right person. Within minutes, someone called me. I've used them several times and every experience has been good. However, there was one technician who was questionable. But now I've had this other guy who showed up the last time and I'll be exclusively using him if I need anything.

TotalProtect's process of submitting a claim was satisfactory. The technician was cool and knowledgeable. He didn't mind me looking over his shoulder and asking him questions, and he gave me a couple of options. I'm very happy with the quality of work done. However I wanted to get an old company that we had used in the past but they are no longer contractors of TotalProtect.

I have nothing but good experiences with TotalProtect. Submitting a claim is usually speedy. I call, tell them what my problem is and they give me a service guy to contact. I've had great interactions with their technicians too. They're very professional. They come in and do the job. Plus the quality of work they've performed has been awesome.

I'm very happy with TotalProtect. I've been part of it for years. This is the first time that I've really used it to any great extent. I had three issues in the last few months and all have been successfully completed. The installation of the new water heater was very good as well as the technician for my dryer was very good. He explained a bunch of things to me about what was going on. He had some adjustments so that it would dry better, and it does.But I wasn't aware of the extra cost on top of the regular fee for the protection. For instance, with the water heater when they had to do some alterations. However that was the only thing that bothered me.

HMS Home Warranty had been good. However, I was totally dissatisfied when I submitted a claim for our furnace. The claims representatives were courteous but I wasn’t happy. It took three separate submissions to get the furnace fixed and it went on for about 2 months. It was disappointing because two guys came but they couldn’t find what was wrong. The first guy never even came back. The second guy had been here before. I like him but he just didn’t find what the problem was.

I had no problem with TotalProtect. They have a simple process. Everything worked out fine when submitting a claim with them. Their technician did a great job and he knew what he was doing.

We had a problem with the water heater on a weekend. I understand that that cannot really qualify as an emergency, although we didn't have hot water for several days. I called the person I was given the phone number for but he never called me back, returned messages or had an answering service. I tried to keep calling him and on Monday, he didn't call me back so I would never recommend him. Finally, I called HMS back and they gave me another person's name. The one who did the work was great and we were ecstatic with them. Too bad they weren't on the top of the list. But overall, our experience with HMS worked out very well.

I'm satisfied with TotalProtect. I had the garage door repaired and it was handled well as expected. The first time I tried I had a washing machine that needed repair, and that went smooth as well. The second time was a little bumpy with the people that they sent out, but eventually it all worked out. I’ve only had one incident when the sink needed repair. They sent someone out and they were in a hurry, they didn’t have the right tools, and weren’t prepared. They got called on another job and they left quickly and wanted me to pay. We told them we wouldn't pay because we didn't feel it was worth it. But that was resolved and we're fine with that now. Everything has been well handled with TotalProtect so far and we’re happy with it.

So far, submitting a claim to TotalProtect have been good. Some of the contractor who came out here has been really good and I've been happy.

HMS Home Warranty was offered to me by my realtor and I would say that their process was easy, convenient and trouble-free. At first, I got a little worried because the company didn't answer when I called in for a claim, I didn't know that they had a certain time to respond to me. Eventually, I was able to reach out to them, then they explained the process. Their technicians were professional and courteous. They explained to me the issue and taught me how to fix it if it happens again or if I have to do it myself. Everything was great.

The past few weeks we had our air condition replaced. They made us feel like all we're going to do is pay our deductible. But we got all this out-of-pocket expense. I know we're not getting our air condition replaced at no charge. Also, it's not going to be just $75 deductible. By the time I had replaced everything, I was almost $3,000 out of pocket. So, they need to be a little more upfront about the expenses and not in small print. If they're going give us plans then we need to know that there's going to be X amount of charges that we're not gonna pay for.

I’d recommend TotalProtect Home Warranty. When I submitted a claim, they came and did what they had to do, and the quality of work that was performed was great.

I got the warranty when I bought my house. It was offered as part of the deal where I got a one-year homeowners' warranty for free and I have kept renewing it over the years because it's paid off. So far, when submitting a claim, everything has been handled quickly and efficiently. It's obvious that the claims reps are people who English isn't their first language or are heavily accented sometimes and they’re a little hard to understand.

TotalProtect always comes out and do their best to take care of everything. They always send some people that have been very nice. The technicians are very friendly and my grandson always gets the same people he ask them for. Very good experience.

Submitting claims to TotalProtect has been good and I recently had my third claim. The technicians had to order parts for that last one and it took them two days to get it. But as soon as they got the parts, they called me back and came right by my house to put it in and done it in about twenty minutes. The quality of the work was good and I had no complaints with it.

HMS was provided by the seller when I bought a house. Submission of claim was fine and simple. The technician was also fine. I let him in, he did the work and told me what the issue was. I did have a follow-up question with the technician so I texted him and he responded. He went above and beyond to be helpful. The quality of work is fine - it seems to be working.

TotalProtect's quality of work has been excellent. The service has a quick turnaround from the time I called until the time the tech comes. They're friendly and professional. They explain what the problem is, the solution, and how long. They had to come back because they didn't have the part with them, but they've always been very upfront, honest and accurate in their estimation of time. I've been very happy with the service that I received and I've already recommended them to a couple of our friends, and as a matter of fact, they've already purchased.

Submitting a claim to TotalProtect Home Warranty was painless. I had absolutely no problem with them. They were out the same day that I would call them and their technicians were good. They did a good repair job and clean up was great. I have had three claims with them and there was only one that I was dissatisfied with the people that they sent out, but they remedied that problem right away.

Within a couple of hours after submitting a claim, I get a phone call from a representative handling my case and gives me information on who is gonna be contacting me about my repairs. The claims rep is agreeable and very understanding. As long as it's under warranty, I'm willing to co-pay the $75 and they've got it. They'll book something for me and help me get it under control, and it's usually handled within days and with good follow up.

Overall, I had a great experience with TotalProtect Home Warranty. I filed my claim online. I really like the guy that came out. He was fast and a real professional.

When I submit a claim, I just go online, say what I need and they'll give me a number to call. My case gets assigned to a provider and if the provider does not call me yet, I just go ahead and call them, and it works out fine. The tech who recently came here told me what was wrong with my appliance and that he had to order the part. He explained that I didn't have to pay the service fee until the part actually came in so I appreciate not getting double billed. The part came in a reasonable length of time, then a different technician came back and when something else went wrong, he fixed it at no extra cost and I was super happy.

Submitting a claim with TotalProtect Home Warranty was easy and it went fairly smooth. I had one issue with plumbing and they came out at night. They couldn’t find the leak that I told them about but found something else which they fixed. I still have the leak. They didn’t fix what needed to be fixed, so I went back to the company the next morning and they came out to fix it. It worked out fine.

When I called TotalProtect regarding an additional fridge which was not covered, the customer service made an exception to the policy saying they would cover it. Then they came back after the person did the service call and said they would not cover it. I wasn't very happy but there's nothing I could do about it. On the other hand, I had a good experience with another technician who came to service my appliance because he was very good, helpful and professional. I just had an issue with the company because they wouldn't honor what my understanding of the agreement was because they had a different understanding.

Our builder had used TotalProtect when he first built the house so we got them as our warranty provider too. Filing a claim was easy and the technician they sent was good, professional, got here on time and took care of the problem.

I've had a good experience with HMS Home Warranty. One claim we had was for fixing an icemaker and they were great. They were responsive when I called to set up the appointment. The technicians were positive and all professionals. They came right in and got it done fast. I have no complaints with the quality of their work.

Excellent company! We have an excellent history with TotalProtect Home Warranty, but we have no discretion as to who they would have come to our home to service us. It would be nice if you find someone that does excellent work come into your home and have respect for it like putting booties on their feet before they enter into your home and know exactly what they’re doing as far as the service is concerned on whatever it is that they’re working on. You would like to call them back if you have an issue with something similar or with another appliance or what have you. We don’t have that option with TotalProtect. It would be great to be able to have that input.

We've had HMS for 12 years and usually they're very good whenever I submit a claim. Right now I can do it talking to a machine so it works out very well. Moreover, the quality of their work is excellent.

The last claim I submitted with TotalProtect was taken care. It took a little while to get through, but so far everything's worked out well. However, I had a little problem when they sent someone out to repair our refrigerator and it turned out that it was a non-covered part. So when we called to get that person to go out to check something else, they never would go out. After trying for about a month's time to get them to do so, I called TotalProtect again and they told me they would send out someone else to look at it. They did and that person said that the second problem that I found caused the first problem. So they are taking care of the second problem and since it caused the first problem, they're going to take care of that also. So I'm pleased.

The realtor recommended HMS Home Warranty when we bought our house. When I had claims, I went online, sent it and then they sent me the numbers of the people that would do the repairs. It was fairly easy. They had fine reps and the technicians who came were all professionals. They were able to resolve two of my claims without doing much. But on my third claim, I had to call back because they fixed it but then it broke again.

Submitting a claim to TotalProtect always goes very well for me. The technicians who come out have been terrific people and I've always been able to ask for the same ones repeatedly even though sometimes they say they're not supposed to do that. They're great and the quality of their work has been excellent. The people who service me are PJ Appliance - TotalProtect's top people. They've kept my furnace running when everybody else was ready to condemn it eight years ago. All in all, they're number one.

I am just shocked. My first major claim in 5 years and they refuse to cover it based on their tech's opinion who spent 5 min at the site. Add to that, there was no follow up from them at all.

Our experience with TotalProtect Home Warranty has been all positive. Their customer service was outstanding - that's something that's hard to find nowadays. I feel they've always gone above and beyond to make their customers happy, or at least me. For example, last summer, our air conditioning went out. We were in Florida. I called it in and the air conditioning place said they'll be out Monday, and this was on a Saturday. I called TotalProtect back and I said, "Is there any way they can come out a little bit earlier? It's middle of summer, it's nearly a hundred degrees." She said, "Let me put you on hold and I will get somebody out there today." That's a very small example and they're very, very good with their customer service. I highly recommend them.

Very disappointed in Total Protect. Calling months to fix my Dish Washer, They sent Tech 3 times each time charging me 75 $ and every time after first cycle it won't work. Already paid 225$ still my Dish Washer is noting.

Although it's been fine submitting a claim with TotalProtect Home Warranty, we were hoping at times that things would move quicker, but they didn't. The interactions that we've had with the technicians who have come to service our appliances have been good. The problem has been with setting up the appointment with the techs. The last time we filed a claim, the girl at TotalProtect didn't contact all the places around that service this area. She only called one or two and then stopped there, and she told us that the techs couldn't come till Monday. I asked, "How many places service this area?" She said, "Oh, about eight or ten." I said, "Well, have you called all of them?" And she said, "No." Our claim was about our heat and we had to go from Friday to Monday with no heat, and we were keeping a baby.

The claims representatives from HMS were good and always polite. But I had one plumber I wasn’t happy about. He was supposed to unclog the bathtub and evidently, he did not want to run an auger down into it, so it’s still unclogged. One day he came and he was supposed to do that, but instead, he put a different faucet on a sink in another bathroom. And that faucet did not match the other faucet. It was strange. On the other hand, the electricians HMS sent were great. We actually called them back for some other work. Also, the last plumber I had was very good. I just think $75 per issue is a little high and I would feel better at $50 per call. We’ve had to call them about five or six times. But other than that, everything is fine.

TotalPprotect had to come out and look at the issue and then again for them to implement the changes to fix it. It was totally annoying that I had to have two appointments to get it done.

Whenever I submit a claim to TotalProtect, I just call and tell them about my problems and they'd give me a phone number of a contractor. Their technicians would then come in and do the work. Afterwards, I pay them and they leave. So far, the quality of the work they've performed has been good for the most part.

I had a plumbing issue in my upstairs bathroom which started off as a drip. It wasn't doing that when I first moved in. I was told that it was only wear and tear of an old quarters that was in the faucet. Then it became a consistent running leak. I thought that the water company was going to make my bill high and that I better get it fixed. I realized that I have HMS and that helped me a lot. When I called, the young lady I spoke to was very polite. She gave me a number to call about the plumbing company and told me to give them some number to let them know about the warranty. The whole experience was easy, simple and wonderful. I would recommend HMS to a friend.

Water lines that connect to the hose bibs on the house were leaking - were told not covered because it is on the exterior of the house- THEY ARE NOT- these are pipes in the wall of the house- the hose bibs are not being requested to be replaced, the pipes are. The water heater is old and making noise, says not covered. What good is a warranty company if they tell you all these things are covered BEFORE you sign with them and then when they need repair/replacement, can't get authorization. There is no one in the Northern Arizona area who is ever available to repair anything for days. Took ONE month - FOUR WEEKS to get our garage door opener fixed. Ice maker had to be "repaired" twice and was very uncomfortable with who they sent out to do the repair. Also an unprofessional laborer was sent to repair the shower valve. Takes days, and as above, weeks to get repairs finished. No such thing as "emergency service", as advertised. Appears they are not contracting (or no one wants to) with professional companies. We will be looking for a new warranty company soon!!!!!

I had a bad experience the last time I dealt with TotalProtect. I had a noise in my furnace and I called Friday, which was a week before Thanksgiving. No one called me from Saturday up until Monday. Although I had reservations to leave, I went out of town Tuesday so I turned the furnace down so that it wouldn't go off. It's a good thing that the weather was nice and nothing went wrong because I was going out of town. If something had happened, they would have lawsuit on their hands and I meant that.

We've had one claim in the past year for a dishwasher and I called HMS and generally within a day someone from a service company that's local will give us a call and set up a time to come out and make the repair. They handled the work order and the claims technician and we just pay our deductible. We had Appliance Repair Pro come out to do our dishwasher right after I called. The contractor called the same day, came out that evening and took the part number. It took about a week for the part to come in, but he came out and it took him about an hour and had it all fixed.

Submitting a claim with TotalProtect is excellent. When I called, they put me through and gave me a reference number and contact number for the contractor who’s going to do the work. I called them and within a day or two, they came out and fixed what the problem was. Their quality of work has been very good. So far, I have no complaints.

My hot water heater went out around noon on New Year's Eve. I called HMS to file a claim and was told a service provider would be out the same day. HMS was unable to honor that agreement because their in-network providers were unavailable. It took them 3 hours to figure out that they did not have anyone available to service my home. In the meantime the water heater which is located on the second level of my home caused over $10K worth of damage to the floors, walls, ceiling etc on the two levels. HMS authorized me to find my own plumber but warned that I needed to have the plumber call for an authorization number prior to performing any work. I found a plumber willing to come out that day but was advised that there would be overtime rates. I called HMS back to confirm that it was ok to have them come out with the higher rates and I was advised that it was fine.

TotalProtect has been great. Submitting claims is very easy and simple - give them a call and they'll connect you with whoever can assist you and they'd be right on it. We had some difficulties with the first technician so we had to call and change the company. TotalProtect immediately gave us another service person and they did the job immediately. They provide good quality of work and we have no complaints. Our experience having them has really been well. I was calling today to put in a claim for my dryer but I didn't have all the information, so I have to wait until I get to the house to tell them exactly what kind of dryer it was.

I am very frustrated with this company at this time, I feel like I have been given the run around. I had issues with my water heater, they gave me a number to call for a company to come out. I paid the $75 service charge and was told that total protect would only cover the cost of replacing my water heather but the other issues including bringing things back up to code was not covered and it would cost me an extra $470 dollars. I didnt like it but I was stuck so I agreed, that was on December 21st and was told that I should receive a call from them within 2 days to come back in and fix things. It is now 1/05 and I still have not had my water heater fixed. I called total protect on 12/30 after not being able to figure out what the issue was thru the repair company and the customer service rep, assured me that he contacted the repair company and due to the holidays the shipment of the water heater was delayed but the water heater was ordered and was on the truck being delivered. Frustrated with that answer, I figured it was nothing that I could do and would have to wait. On Saturday 1/2 I called the repair company again and got their answering service and was told that I would receive a call on Monday for follow up but never got a call. Called the repair company back this morning and was told that they still have not received the water heater from the warranty company. I became very frustrated at that point because the previous customer service rep with the warranty company led me to believe that the water heater was coming from the repair company. I called the warranty company back and was told that the water heater was never ordered because I didnt call in and agree to the excess charges. When I spoke to the representative on 12/30 I was never told this and the rep acted as if the repair company had already ordered it. So now I have to wait an additional 2 days for them to actually order it. I am not happy about this at all, I have been dealing with this for 3 weeks and any other company would have resolved this issue in 3 days or less.

We called HMS to get our dishwasher fixed. A guy came out, figured out what was wrong and said that it needed to be fully replaced because of all the parts that were needed to fix it. After six days, two guys came out, took the old dishwasher and replaced it with the new one. Though there's a little dampness by the door when we shut it when it's running, we're still happy with it. They couldn't take the old washer with them but they carried it down some steps and put in on my back deck until I'm able to get rid of it. It would have been difficult for my wife and me to carry that down the steps.

My experience with TotalProtect was good! I used them on my ice maker and I had no problems in submitting that claim. They sent somebody up quick and the tech came and fixed it. The quality of the work that was performed was good. Since the tech repaired it, everything was okay with the ice maker. It was only plugged up and the guy showed me how to unplug it in the future. We had to pull out and take some lines and stuff off of it, but it was only half frozen ice and the lines. I was happy with him. The only thing is, I didn't get the receipt when I paid him. He said his hand-held printer that he carries with him was down so he couldn't give a receipt. But I paid to Sears and he might have taken care of it. I only wanted to make sure my payment was going to go through so I wouldn't have to pay again. Other than that, it wasn't frustrating. I appreciate the coverage and I'm glad I've got it because you never know what could happen.

I'm satisfied with the service that HMS Home Warranty provides. I haven't had any real problems when submitting a claim and for the most part, it was easy and they were courteous. I had an emergency with the thermostat, and I have a 90-year-old mother that lives with me and we didn't have heat. I called that Friday and they told me they couldn't get anyone here until Monday or Tuesday and I said that was not acceptable. I spoke with someone and they finally got out someone out that Saturday and it turned out fine.

I wanted a home warranty that can fix my appliances for very little money, and TotalProtect provided me that. I've been with them for at least ten years now and it works fine with me. I had people come, fix whatever is wrong, and they go after I pay their service fee. It's been easy.

Sometimes I get a surprise when filing a claim with TotalProtect when it goes really fast like my case last summer. However, I had an awful experience with them. I had no air conditioner for two months and it was such a nightmare. They sent me a technician that was absolutely for the birds. He knew nothing more with what he was doing than the man in the moon. First, it was established we got a Freon leak which when that happens, it freezes up so I have to defrost it. And so, he came out once a week and put Freon in there. It was just a joke. I called six weeks after the deal and complained which I should have done earlier. They called somebody else and the guy fixed it in no time. Other than that terrible experience, most of the time it has been good.

We got HMS Home Warranty when we purchased our house on the recommendation of our realtor. We got our initial policy and we have had some claims but the only one that was a little bit problematic was when our air conditioning went out. The firm that they're using wasn’t open on weekends and was very slow to get to us. But that was last year and the firms that they’re using now for when we have some furnace problems were excellent. The electrician that came out yesterday was great. The coverages are complete. There’s no hidden add-on fees and they honor deductibles. The people show up on time. HMS makes the claim filing very simple and it’s just an overall a very good experience. I’m very pleased that their coverage is true and I couldn’t be happier.

Filing a claim with TotalProtect was seamless. We contacted the company online and they responded within half an hour, and I was highly impressed. He’s actually the repair person. He knew what he was doing, was professional, and did the fixing really quick. This one time that we used it, we’re satisfied. But for this other time for the same problem with our wall heater, we weren’t so happy with it. After he said he replaced some equipment, we still had problems. But the recent person who actually came and fixed it, we haven’t had problems since. I would recommend TotalProtect to colleagues and friends.

We've had two claims with HMS Home Warranty and submitting the claim is easy because you can call or do it online. However, in our first claim we had trouble getting a service. It was a big runaround and it took us six weeks to get air conditioning in (in the middle of July). The first people they sent were fine but they didn't agree with what their findings were. So they hired a second group and they were horrible. The lady who answered the phone was rude and never had time to answer any of my questions. If I need to know where the part was, she would tell me that I needed to call the HMS Warranty people. She made me do all the work -- hunting and finding.

I've had TotalProtect Home Warranty for about nine years. The technicians who have come to service my appliances, as well the quality of work that was performed, have all been good. But I have a suggestion that would be better for TotalProtect and for us too. As it stands, I file a claim, they give me a person, I call that person, and the person comes and does the work. That's the current process. But that's not the best process for them or for me because, for one thing, they aren't getting the best price they could get.

TotalProtect has been great, so far. In terms of submission for a claim, it’s extremely easy. I usually speak to a representative, and they are typically friendly and knowledgeable. However, sometimes the providers they choose take awhile to get to me. The technicians are often professional and are actually very good. Overall, the quality of their work is excellent. I would definitely recommend them.

HMS looked like a good deal, appropriate, and something I wanted so I went ahead and subscribed. My experiences with them are generally very positive almost every time even though there might have been an exception here and there over the years. The technicians are on time and reliable. They communicate and the work is good. Moreover, the claims representatives for the last couple of years have been very helpful, responsive, quick, and successful. With most instances, and certainly recently, the quality of the work performed is totally satisfactory. Probably did have one exception but it is several years ago. Some years ago, it was hit and miss and I almost quit several times. But right now, I’m perfectly satisfied.

I've been with TotalProtect for a while since their home warranty was included in my mortgage years ago. But there was a gap in my coverage when the bank stopped paying them. I had to call TotalProtect to reinstate me and we had to start a new policy. I was looking for a repair of the hot water heater for the heating system. I called on the weekend so obviously that was a computerized experience. I didn't hear for a day and a half or so from anybody so I tried to contact them again. When I finally got a live body, they didn't know what happened. But it wasn't bad, although I was in that cold outside. When they did come over to fix it, they were fine. Those guys did a great job expeditiously and I'm happy. They're a good company.

The claims representative at HMS Home Warranty was friendly. I had no problems at all. Their technicians have all been friendly as well. Some had been better than others, though. One of them came and put in the part wrong, so he had to come back. Overall, HMS has a very quick service which I appreciate.

I'm very happy with the quality of work that they have performed. TotalProtect offered me a good plan and it is very easy to submit a claim, very straight forward. I usually submit it through an automated system over the phone. The technicians that have come to service my appliances were very pleasant and they know exactly what they're doing. They always resolve the problem and I have recommended them to other people.

TotalProtect did an excellent job. They called His Way to come out and fix our refrigerator. When the technician saw what the problem was he said that it's going to take five days to get the part. He knew that my wife’s insulin was in there and had to be kept cold. The next day he showed up with it. He went on his own, got the part, came back and fixed it for us. He did not have to do that because we had an ice chest but it was a concern with keeping the insulin cold. The young man from His Way did an outstanding job.

Submitting a claim to HMS Home Warranty was pleasant and fairly simple. The claims representative was courteous and professional. He was able to answer my questions and give me information about how the process works and what I could have spent. He asked a couple questions about the issue and got me a claim number within a couple minutes. The technician they sent was also courteous and informational. The only issue I had with him was the lack of communication with him at the start. He showed up later than the timeframe we’ve set, but he fixed the issue fast when he got here. My issue was fixed within a week and the quality of the work that was performed was great. I was impressed and I had an excellent experience with them.

I’ve had many home warranty companies and TotalProtect stack up with the rest. But I went with them because the upfront money was about $10 less. There are always these little hidden things that come along when the situation occurs that I wasn't aware of, prior to, but it's all in writing. I generally submit a claim online, so it’s very easy. I plug it in, they give me a number. The only thing I don’t like is a lot of times the people who program the system aren’t aware of the geographic differences in this particular area. They see a zip code and go with it. Many times they give me somebody that’s on the other side of the tunnel, which makes traveling back and forth a little bit cumbersome.

I’ve had TotalProtect for years, but I’m in the process of finding somebody to replace it because they jerked me around for two months. My other claims with them were okay, but the most recent one was very unsatisfactory. On a Friday afternoon back in August, my tenant said, “Your air conditioner’s out.” So I scrambled around trying to find somebody and TotalProtect said they had a thing and they didn’t have to come for two days, which was not unsatisfactory to put it mildly. But our tenant said “Well, you’re going to do something or I’m going to a hotel and send you the bill.” So another firm was called and they came out. I said, “I have a warranty on the house up here in Canton, Georgia. I’ve done this before. It won’t be a problem.” $700 later, they did a couple of things like replace a circuit so the fan would run again and they also put a Freon in the unit. They said, “This needs to be fixed. We’re going to give you an estimate to fix the rest.”

We've been satisfied with HMS Home Warranty except that the deductible is a hundred bucks every time they come. It's a real great burden. If you only had it one time that would be one thing but if you have a dishwasher go out one day and the next month the microwave goes out, and then the microwave goes out again the next month, you continue to pay the $100 deductible. If it's a one-time deductible that would be different, but it's a hundred bucks every time whether they do anything or not. That's the only thing that I don't like about it.

With TotalProtect, it’s easy to make the annual premiums on it to the account. The process of submitting a claim is fairly easy. It’s easiest through the phone where I speak to a representative. Their representatives are courteous, knowledgeable, very positive, and helpful in offering all sorts of suggestions. We’re satisfied with TotalProtect.

We paid a lot of extra money to have this specific equipment covered on the warranty. But when we placed a claim, we were challenged on the expense and the company didn't have anyone in network who could make the repairs thus I had to find someone myself who would agree to third-party billing. And then the poor man had to wait six weeks to get paid. I had to call every other week to stay on top of the paperwork. I had to fax the invoice, which he had already submitted. I had to follow up as to making sure it got through each channel to get to Accounts Payable. I made several calls but no one was aware of the case. So, I had to re-explain the situation and talk to a different person every time I called.

When I last submitted a claim, TotalProtect told me that they would forward it to the plumber, and they gave me his information too. So I called the plumber but he never called me back. I waited two days before calling TotalProtect back, and they referred me to another plumber who was excellent. He came the following day. When he was repairing the bathroom in my master bedroom, he kept on saying that something was running. First of all, we had to call them because the job was a little more than he anticipated. They approved it, but he said that there was still water running. Then he went across the hall to the other bathroom and said that there’s something wrong with the toilet there.

Needed my washing machine repaired (3rd time with this company). It took 3 times to get it done - took 4 hours off work. It is a compact model & approx 15 years old. Since this was the 3rd time being repaired by HMS I asked to have it replaced and was told no way. I used to have American Home Shield - they were fabulous for 10 - 12 yrs then Hurricane Katrina hit and they had major claims from that & service went downhill so I signed up with HMS. Whoever reads this, unless your appliances are new & need only minor repairs DO NOT sign up with this company. I think I will try AHS again. I have paid to HMS a total of about $3 - $4000.00. It would have cost about $800 to replace the washer.

We bought this warranty in July, 2015 when we purchased our new home, for peace of mind. Our washing machine broke about two weeks ago, and the original appointment that was set with a contractor didn't happen, because he didn't show. I had to call and leave a message with the contractor for a time on the date given for service (I did this two days prior), and no one ever called back or showed up! Now, I have been dealing with the "customer service dept" at HMS for the past three days, and have someone here to fix the washing machine, and he is telling me I may have to pay more than my deductible? WHAT? Also, a manager was suppose to call me back three days ago. Called yesterday when I was driving and I stated that would need to call them right back, and did so, and they were "out of the office."

When my furnace broke, they took almost 2 weeks to get it resolved. We were fortunate that we had space heaters that we used to heat the house. These people do not have any kind of sense of urgency. They stick to their process, which is: You submit a claim (claim # is generated and assigned to a local vendor). You have to call the vendor and schedule when they can come over to give an estimate. Vendor comes, makes an estimate and sends to HMS. HMS then reviews the estimate (approves/disapproves then orders the item that needs fixing). Vendor gets the item and installs it.

I have a heat pump upstairs and a heat system downstairs. The other one wore out first and they replaced it. I had to pay but I got it at a discount. But then a year later, the heat pump went out and they said it wasn't covered. Now is it TotalProtect or just SomeProtect? Then I had a window air conditioner in the garage - which is part of the house because it's attached - and that wasn’t under the TotalProtect. So I said I'm glad I don't have two refrigerators. I've been with them for almost 20 years and when I looked through the contract, it doesn't say "Only one unit protected."

HMS was very helpful when we had a claim for the water heater. However, it was really difficult for them to find somebody to come out in a timely manner. Our water had to be shut off so we weren't able to shower for four days because of the timing problem. The first guy they sent out was weird and wouldn't work on it. He said he had never seen that type of water heater before so we had to struggle and get another person. The second gentleman who showed up was wonderful. He spent a lot of time there when he could have gone somewhere else. He did a great job and got it handled the same day. It was all worked out in the end.

We’d recommend TotalProtect Home Warranty. Submitting a claim with them worked out fine and it helped us out a lot financially. The technicians that have come to our home have always been friendly, polite, and were able to answer all our questions.

I was referred to TotalProtect by a friend. I contacted them and the process was one of the best experience and the customer service was an A+. An electrician came to my home and fixed my electrical issue and came back when we purchased the additional materials to finish the project. I am more than happy with their service and would recommend it to anyone!!!

Our heat pump has been freezing up continuously and the compressor is extremely loud. We had to have 2 different HVAC companies out through HMS Home Warranty. The first tech had no experience with heat pumps. The second company seemed very knowledgeable and told us that our compressor needed replaced. But mysteriously HMS Home Warranty indicates that the tech did not submit that in the report and said that our unit was working as it is supposed to. We even emailed pictures of our unit to them and they still indicate it is working normally. We were even told that until it is "broke" they won't fix it. Until we are without heat nothing will be done. The compressor is so loud it wakes us up numerous times every night. Do not waste your money on this home warranty company. I will also be filing a report with the Better Business Bureau.

I've been under TotalProtect Home for about five years now and it always worked out very well. I had a problem with the washer, two separate times and I had my air conditioning checked and I've never had a problem. I can easily contact them, set up a time and they're out the same time they say they're gonna be and fix it. And I get to pay it on a discount. I like TotalProtect and have recommended it to people.

My warranty was actually in warranty and I would prefer that I just go to the company rather than a deductible because it would have been $89 service fee plus installation versus the $100 deductible plus installation. I’m satisfied but it just took HMS longer because they had to get clearance from the original manufacturer.

I'm a first time homeowner, and my water heater leaked from the bottom and drained out overnight. HMS Home Warranty was minimally supportive, with no sense of urgency. The water continued to drain into my basement for 3 days before HMS was able to get a service representative to look at it. I couldn't shut off the water to it without shutting off water to my house, and it's below 30 degrees outside so that wasn't an option. HMS was aware of that detail from day 1. When we finally received the quote it was evident HMS coverage was inadequate, covering barely over half of the legally (their word) required repairs. HMS provided no option to shop and compare service providers, an unrealistic limitation of their coverage. HMS also withheld information throughout the process, which caused me difficulties making an informed decision, and benefited the service provider's ability to charge inflated prices.

When we purchased the home we live in currently, HMS came along as warranty at that time. We really liked it so we've stayed with it since '99. All our interactions with their claims reps have been professional, very helpful and always on point. I never have any problems as far as getting my claim in and following up. I've also never had an issue with any of the service reps that come through. I've recommended them to my friends that are thinking about buying a house. It's one thing I always tell them.

I got TotalProtect Home Warranty through Regents Bank and have it for about three years. I didn't use it for a long time, and then used it two or three times later. I've submitted each claim on my internet and have had a very good response. Everybody has been very nice and the quality of work done by the technicians has been great. I've been very pleased.

I needed something to help protect myself so I went with TotalProtect Home Warranty. Submitting a claim was easy, although remembering the telephone number has been the hardest part for me. But that aside, their overall work has been good.

It was easy submitting the claim with HMS and they were very friendly. They gave me a phone number of a gentleman to call. He came out and I was concerned about the fact that he had to come out, then notify HMS what the problem was and then get an okay and come back again. I told him that it seems crazy with the back and forth but he said “No, if I can fix it now, I will.” He was very friendly and able to fix it. It’s working great now. So I've been very happy. HMS explained to me that it's a $100 deductible so I would pay up to $100 and I think the gentleman’s bill was less than that, $91 and change.

I've had good success filing a claim with TotalProtect. They have been prompt, and they follow up. I also had good interactions with their technicians. The only one I have had trouble with was A1. I went out three times from my job, 30-minute drive and they never showed up. I asked to have them not come back. But overall, I recommended TotalProtect Home Warranty to several of my friends.

HMS has been wonderful. I really like the way that they make it very easy. When we have an issue, calling in to get my appointments set up and having everybody that they've ever sent to me do any of the repair works has been really good. I would definitely recommend them.

TotalProtect Home Warranty has a partnership with my bank. I went online through my bank where my mortgage is and they came up. I haven't had any problems submitting my claim to them since I've gotten the little booklet. As soon as I went online, someone would call me back in less than 30 minutes. Their technicians have all been great and I've no complaints about the quality of their work.

I've had TotalProtect for two years. I'm a first time home buyer and I've been here for four years as of August. Initially, the company I had before didn't know a lot. They covered certain things of my home, but it was different. So when my friend had TotalProtect and she had told me about them, I waited. I was excited about what they were offering, but it was never explained that there's only a certain time of year when there would be heating and cooling Services.

The interaction I had with the HMS technician was fine and I didn’t have any problems with him. Overall, it was a satisfactory experience using HMS.

I had American Home but I dropped them because I like TotalProtect - they do preventive maintenance. When I submit a claim to them, it's easy too. I call in, they give me a reference number, they make an appointment and the person either calls me or I follow up. I've had no problems so far and I've been satisfied with the quality of their work.

This last time, it was perfect submitting a claim with TotalProtect from my interactions with the claims representative to the quality of work done. The technician who came to my house was more than accommodating and helped me diagnose some other stuff while he was there.

My realtor told us about HMS and because I trusted her, I decided to go with her advice. HMS has an automated system for claim submission which makes the process quick, easy, and convenient. I just had to put in what I needed to be done then it spit out a name and number for me to call as well as a reference code. I usually like conversation but when it comes to my house and the problem I had, it was nice to just press buttons and they could go away. It was very convenient. My wife was the one at home when the technician came. She said he was absolutely wonderful, very kind, and answered every question she had. He was very respectful and professional as well. Based on this experience, I'd recommend HMS Home Warranty for sure.

I went with TotalProtect Home Warranty because of the cost. I've always been satisfied with their service and never had a problem submitting a claim to them. Also, most of their technicians have been very nice and polite. The quality of their work has been very good as well. I've recommended them to several people.

TotalProtect is always prompt on things and so are the technicians that they have under their contracts. They have been splendid. The process for claims is excellent because once I called in and tell them what's my problem, they give me the nearest technician after getting my claim number. Reps are able to answer all of my questions, plus they also tell me if the technician or company isn't calling back. When that happens, they will put me on hold and try to call them again. That's why I'm very pleased with TotalProtect.

I submitted two claims and it was easy. The reps were courteous and answered all my questions. Also, the technicians that came out were fast and called up. The service went well.

I had a claim a week ago, and I spoke to a representative who was courteous and knowledgeable. The process is simple. They gave me the number to call for the service provider to come out because it was a Sunday. The technician who arrived was friendly. He called to let me know that he was on his way, and he also informed me about what was going on, or what the problem was. The quality of work was excellent.

I submitted a lot of claims with HMS this year, and they've been very good and easy. The only problem I had was when PSE&G was supposed to come out to my house to fix my stove but had to cancel. That was a bummer because I had taken off for work and once I've taken off a day during the week, I couldn't take off another day. Then I called HMS and they got me a Saturday appointment, so that worked out well. They've been great and I'd use them again.

We had a water pump failure and it worked out in the end. The first guy that came down thought there was no power to the pump so they called an electrician. The electrician came down and said there was power to the pump all along. The first guy didn't notice that there was a switch in there that he could push. They had to come back again after they got the parts, and then they got it fixed. The technicians have all been great, even the guy that didn't know that the power is still there. I know TotalProtect doesn't cover everything, but they do cover things like air conditioning and heat which could be really expensive.

HMS was a recommendation from my realtor. I bought the one-year policy that covered everything from within. My first claim was when the air conditioning went out this past November and the second one was when one of my toilets was clogging up. The repairman came out and he was able to plunge the toilet free but it clogged up again within a few days. He came out again and found that there was a problem in the drainage under the concrete floor. He says it was not covered so I was really disappointed with that. My realtor didn't tell me I have implications.

Every claim I put in with HMS Home Warranty has been good. However, when I was trying to figure out what was covered under my claim, I felt the claims representative didn't have the time to explain it to me and was fast-talking me. I wasn't happy with it, but the process went fast. The technician who came was great and did an excellent job.

I heard how good TotalProtect was from one of my relatives and they were very happy with it. Submitting a claim is very easy, especially now that I can go up on the internet and schedule it there and in the end, make the call to a particular company. Prior to that, I had to make a call and they were always very professional and prompt. I like that they have more than one company because there was one vendor that they had and I wasn't very happy with it. I made that known and they made sure that his name didn't come up when I got referrals for service. So, that was good and there was no problem after that. The technicians always have everything they need and all the proper tools, and I've never had to help them. The quality of their work is excellent, and I've never had a repair where they had to come back and repair it again.

Submitting a claim with HMS Home Warranty has been no problem. I’ve called them twice and the claims representative has been fine and supportive. However, I’ve had issues when the problem wasn’t repaired completely the first time, which then led to another failure. So, I had to rely on the work of the company twice instead of once.

I've had TotalProtect for the last ten years. Submitting a claim to them has been pretty effortless, I tend to get great response from them. I've had quite a bit of interaction with their technicians. Unfortunately I think some of them inflate their additional charges that I have to pay. I wish this could be taken care of but I guess there's not much TotalProtect can do about it. Other than that, I've been satisfied with their work and I'd recommend them.

I found TotalProtect Home Warranty through Regions Bank. They sent it to us as something that they could add on to our mortgage and so we did it that way. Most of the time that we submitted a claim to TotalProtect, it has been good. However, the last couple of times have been a little iffy but it wasn't really the filing of the claim but the service that we got. The last time we filed a claim regarding our old washing machine, the people that TotalProtect used to take care of it never responded back to us. It went on for two weeks.

Only the mechanical and electrical components of your appliances are covered under this WARRANTY (they explained to me in depth that this is NOT an insurance policy). This is only a warranty with a VERY SIGNIFICANT EXCLUSION. Any part of your appliance that is considered STRUCTURAL by them, such as the inside of your refrigerator, dishwasher or washing machine, seals, drums, etc. are excluded from coverage. When the rack adjuster of my KitchenAid 3 year old dishwasher failed (KitchenAid offered me the part for free) but TotalProtect Gold would not cover the labor cost as they consider this a "structural component" even though the dishwasher will not clean without it (which to me and most people, would be considered to be a mechanical component). Be ware that most of your appliance is "structural" and not covered! With this significant exclusion -- the warranty is basically worthless.

My wife who just passed away had started our TotalProtect coverage over many years ago and I kept it. Their claims process is great. However, I encountered a voice recording and didn't talk to a person during my last claim. I'm really old-school and I enjoy the one-on-one conversation that me and their reps would have. Nevertheless, they have great people in their company and their quality of work has been excellent.

Submitting a claim with TotalProtect has been okay in general. During my last claim, a plumber came here, and it was strange. He was an old man who could barely move, and he had a helper with him. The helper almost didn't know what he was doing, but he still fixed the sink. Also, they came from a long distance away and I couldn't understand why we had to bring them instead of a new company. I could've gotten a local plumber and just have TotalProtect pay them, which would've been much cheaper. Other than that, I will recommend them.

It was simple and wonderful to submit a claim to TotalProtect - doing it online made it easy. The technicians who came out have been very good and quite knowledgeable about the equipment that they were trying to repair for me. My only complaint is with the last time I called about the dryer repair. The technician ordered the motor and he got it within a very few days. However, when he came to install it, the fan which was attached to the previous motor had fused with the motor, and so a new fan also needed to be ordered. He had not planned on that, although he did say this was a frequent problem.

Everybody has always been helpful. I have no issue with somebody getting back to me. I've had three claims since I've been at my home since May and all has been great. I have no complaints as far as submitting the claim but I had an issue with the technicians who serviced my appliance. First, I had an air-conditioning problem. It was the hottest weeks of the summer this year. The technician who came out was the problem. It took them two to three weeks before they ever got it fixed. I can deal with that but they were not professional. I was very unsatisfied with the technician. When I call and he answered the phone, he was rough, not very accommodating, and unhelpful.

My interactions with TotalProtect has been excellent and the quality of work is very good. I've recommended them in the past.

We've had good experiences with TotalProtect so far. The technicians who came out have been excellent and the quality of their work was very good.

Getting a home warranty is a good idea for when things go bad and become overwhelmed with the cost. Submitting a claim to TotalProtect was relatively easy, and their claims rep was very courteous. The technician that came was also pleasant and did good quality work.

Claim submission with TotalProtect is fairly easy - their online submission really helped. I talked directly with the contractor after I submitted my claim. The technician who got sent was pleasant and easy to deal with. He fixed the problem on the first try so it was good quality service.

I like the offers and the price of TotalProtect. Moreover, the process of submitting a claim is easy and the representatives I speak to are friendly and able to answer questions. The contractors sent to our home have all been nice and the overall quality of work provided so far is good.

There was no problem submitting a claim to HMS or with their claims representatives but getting the claim taken cared of was the problem. I had a refrigerator claim and it took them almost two and a half weeks to get somebody out here. That didn't help when the food was going bad. It took almost a month for the work to be completed. And then we ran into an issue where they said a part was not covered because the part had the word "shelf" on it. But the shelf was connected to the housing unit that actually run the motor. It would not work unless the shelf or housing was purchased. Still HMS would not cover it and I ended up paying for it. I'm dissatisfied at this point with HMS Home Warranty.

It was fantastic with TotalProtect, but the contractor they recommend was not. It took over a month to get our air conditioning working right. I don't think it should take that long. But overall, I would recommend TotalProtect.