Cinch Home Services Reviews

The people who sold me my home had purchased a HMS warranty on it. Submitting a claim was great and the technician who came out was very friendly and knowledgeable.

TotalProtect's customer service is very nice and helpful. It's fairly easy to submit a claim and the technicians that came have been very respectful. We've had issues with pour dryer and the ref and they've fixed it. Then we needed a blower as it was unfixable but TotalProtect walked me through the process and helped me along the way so I don't have any issues at all. It was a very nice, quick and easy process.

We bought a house, and the HMS Home Warranty was part of the contract. Submitting a claim to HMS was really easy. I just went online and then called. Everything happened within a week and it was great. The technician who came was very friendly. He told me the cost of everything, gave the company a call, came back as soon as he got the parts, and fixed everything. He did a great job.

Terrible experience with an unethical company. Company continues to give my family and I the runaround. They have yet to pay a claim submitted two months ago and seem to refuse to replace an appliance under warranty that 6 different technicians can't fix. Stay away from HMS.

I got HMS Home Warranty when I purchased my home. Claims submission wasn't difficult and their reps were able to answer questions for me and got what I needed. Their technicians also do good quality work.

I've only ever submitted one claim with TotalProtect which had to do with my washing machine. The only difficulty I had, and I will learn to manage this better next time, was the window of opportunity for the repairmen to come. My window was between 8:00 and 12:00 and they called me by 12:00 noon but didn't get to my place until after that. They were given too big an area to cover and it was not doable. But when they got there, they managed to expedite the repair. They were finished by a little bit after 1:00, so that was good. It was all done and I was able to keep my other appointment in the afternoon. The technicians were very good. I will recommend them.

We bought a house that was a bank foreclosure so I looked online for a home warranty and got one from HMS Home Warranty because of their policy which was explained to me over the phone. Submitting a claim is fairly easy, I do it over the phone. I'm very satisfied with HMS Home Warranty.

I've had Totalprotect for 12 years and would recommend it. It's not perfect, as there were a couple of occasions where it wasn't to my total satisfaction and I had to communicate my concerns, but they've always been resolved. And the great thing too is that, being that I work during the week, I'm able to get an appointment when it's best for me. I usually make arrangements and narrow it down to a pretty good window so that we're not wasting time. I've also had very good experiences with the technicians. Some experiences were better than others but for the most part, they were knowledgeable and professional. but they were resolved and I would definitely recommend them.

It's been very easy to start claims. The response has always been what I expected, except that I had a couple of rocky experiences in the past month. I called in a plumbing claim and they referred me to a contractor who didn't show up and has a record of not showing up as well as leaving work incomplete. But HMS Home Warranty was able to send another plumber immediately. Still, I shared with them that they shouldn't be using contractors who have that reputation or who are known not to be reliable.

TotalProtect has helped me many times and I'm happy to be with them. In the latest time, I had a plumbing incident and the guy that came was very friendly and knew his stuff, and we also had a nice talk which I enjoyed. I have no complaints with the repair work that's been done so far. TotalProtect gives me a little more peace of mind and they've done well for me.

When we closed on our cousin’s home, our realtor supplied HMS Home Warranty for us. We've been with them for six months, and it has been very easy to file claims. The claims representatives were very polite and positive. The technicians have all been very professional, friendly, and have done a good job. Unfortunately, most times they have to get approval first. Then the parts are ordered, we wait, and the parts are put in. My appliances that needed to be fixed were about nine years old, and the company I bought it from is already owned by another company. So we had to order parts like the thermostat or some type of burner for my glass top range for the technician, and it can be untimely. Other particular vendors have the parts on their truck and they can get authorization to put them on, which is easier.

Submitting a claim to HMS was easy and it was handled quickly. Their techs were also quick in and out, and knew what they were doing. I'm satisfied with the quality of their work.

A friend at work had mentioned TotalProtect, and I wanted peace of mind, so I got theire home warranty. Claim submission is very easy. I usually go online, but I've spoken with a rep twice and they were very informative and helpful. The technicians have been perfect and I have no complaints about the repair work. Overall, it has been an excellent experience with TotalProtect.

When I bought the house, the previous owners paid for the one-year coverage with HMS and I kept it. When I filed a claim with them I had problems with two of the people that came to the house. They came and stayed a couple of hours looking over the problem. One was with a plumber, but I needed a plumber/electrician so he told me what he could do and didn't do a single thing. He probably felt bad about not doing anything so instead of charging me $75, he charged me $65. He knocked off $10 but HMS did return the $65.

A friend of Marjorie had mentioned TotalProtect and we went with the company because of what she has heard about them and the TotalProtect rep she had talked to. Claim submission is an easy process. Marjorie is the one who deals with the claims rep. The techs who came have all been polite and knew what they were doing. What wasn't done right the first time, the techs came back and took care of it.

I received a one-year subscription for HMS when I purchased my home. I've submitted two claims which were answered promptly and the situation was taken care of. In both cases, they were very courteous and seemed knowledgeable about what they were doing. I paid them and they left. Their quality of work has been fine, too.

I liked what TotalProtect said they would cover, how the service would be handled and the pricing as well so I went with them. Most of my interactions with the technicians have been good. They seemed knowledgeable, helpful and ready to do the work. I've had a few claims, some of which had been easy, but I have one that's been difficult. If I could get them to resolve this last issue, I'd be very satisfied but right now, they haven't.

The realtor when we purchased the home introduced HMS to us. Claim submission was expedient, they would cooperate really well. Everything was fast - it took about three days, which they say is normal, so everything was fine. Also, the technician was very courteous and knowledgeable and I'm very pleased with the quality of work. It was a fantastic experience.

Claim submission was very straightforward and simple. The tech was very upfront, timely, and did a good job. He said that there's no point in fixing it and felt that the warranty company would replace it, and that's what happened. We're very pleased with HMS.

I liked the coverages and the pricing TotalProtect has. It's been very easy to submit claims and everything has been taken care of promptly. The technicians have been great and one of them is now my full-time AC guy.

HMS has been very prompt when I submitted a claim with them. They bend over backwards and have directed us to the right resources. For the most part, all the technicians have been very helpful. However, I’ve had one situation that happened most recently where the technician himself was helpful but the company that he works for has not always been upfront with me. It’s all worked out though.

Submitting a claim was a piece of cake. They immediately sent out a contractor who checked and informed TotalProtect about the water heater and replaced it. The techs were very professional and the repair work done passed the city inspection with flying colors which was great. It's a good deal to have TotalProtect. It gives peace of mind.

I've been with HMS for over six months now. Sometimes the claim was fast and sometimes it took a while to process.

I got a letter from my bank recommending Total Home Warranty and I’ve had a positive experience with their technicians. They’ll always come back at my convenience. They tell me how much of a time period I’ve got on this repair and give me their card to be able to get in contact with them. Submitting a claim has been an easy process. I’ve only had one true disappointment. My dishwasher has not been working so when they came out they said they would check it out. They then told me that the home warranty service did not cover it. Apparently there were some insect droppings in the control panel on the dishwasher, and the home warranty did not cover anything to do with insects. I was just disappointed with that because basically I don’t use my dishwasher.

The previous owner of the house I bought had purchased a one year HMS home warranty. I file my claims online and I didn't have any type of problems in this regard. The first people they sent out couldn't fix the microwave so they ended up having to send somebody else. It was pretty much fine, nevertheless, and I'm happy with the quality of their work. They were also respectful, knowledgeable, and explained what they were doing.

Every claims rep I've talked to at TotalProtect has been good and real helpful. Technicians were good too except for one. We have faucets leaking in our kitchen and bathroom. When the technician came, he changed the faucet and said we need a new P-trap. He said he'll fix it for $130. I already paid $85 for them to come and fix my issue. He said that he doesn't have time to fix it that day. So I called TotalProtect and they took care of me. That's the only other trouble I've ever had. I recommend them to a bunch of people. There's a lady across the alley and she got older appliances. I told her that she ought to check TotalProtect.

Submitting a claim with TotalProtect was easy. The rep took my information and they sent out the repairman who was nice. He did the work and I signed the papers. So far, the work quality has been good.

HMS is great and they do quality work. Submitting a claim was easy and the first time we called for our garbage disposal, a man was out promptly and did more than what I expected him to do. He found some other issues and took care of them with no problem.

It looked like TotalProtect's plan was better than most, the price was right, and it was built into my mortgage payments so I got them as my home warranty. They've been great, although claims submission started off very difficult. I had power outage late one afternoon. I had just gone shopping, I needed an electrician, and they couldn't get one for a couple of days. So we went round and round but eventually we found one that worked. The technician who fixed the circuit breaker to my house and refrigerator was great. The electric was evidently old and the technician had to order one to be overnighted. He had the electric temporarily rigged to keep myself and the freezer cooled. Then he fixed it within the day when his order arrived.

Submitting a claim with HMS has been frustrating because of where our house is located (we live in a rural area). Most of the people that HMS contracted won't come out here. So for the garbage disposal for example, it took over a month to get someone out here. For the microwave, it took around three or four months. In order to get the plumbing done with the dishwasher, I had to pay out of pocket for a plumber to come out. I got reimbursed for it later but it was a hassle. The reimbursement part was easy though - I just had to fax them some paperwork and it was good to go from there. Also as far as services go, HMS itself has been good and I'd recommend them. It's not their fault that the service people don't want to do the job.

My brother-in-law was very pleased with TotalProtect Home Warranty so my husband and I decided we would try it, too. Submitting claims to them has been wonderful. With the exception of one, all of the reps and technicians have been great.

My neighbor had a good experience with TotalProtect Home Warranty and recommended them to us. That and having the most comprehensive plan made us go with TotalProtect plus their people on the phone were good in explaining and answering questions. Their technicians have been very friendly and very nice. We've only had 2 claims so far and my husband submitted them online. Although we had to wait a little bit, the claims process was easy.

The representatives at HMS have very good customer service, they sympathized with my problem and took action right away. Since we bought our house, I only had to call twice to submit claims, and I had a quick response from HMS and the repairman. We were very pleased with both technicians on the two different occasions. They were able to solve the problem. The one who came out for our hot water heater had to get some parts and he returned in the evening of the next day. We were happy with the quality of their work.

I've had TotalProtect for the longest time - it's connected to my bank. To submit a claim, I just have to call them, give them my member's number, then they ask what I need and eventually send contract people. Their representatives over the phone and technicians are very courteous and helpful. If the technician could not repair the item, they will say so. Then the day after, I call back TotalProtect and they handle it.

Our house was getting about five years old and it might be time for things to start breaking down, so we purchased a home warranty from TotalProtect. They had a good package and have filed two claims so far. For the first claim, the guy never called us back in 48 hours. The second time, the second person called us in 15 minutes and he was very helpful and professional. After he got here, he checked out the problem and found another problem with the system. He didn’t have the part but he called back TotalProtect and they approved everything right over the phone, so it was done quickly.

Everything was fine with the claims rep from HMS and I didn't have any problems. They have been very efficient and they got technicians out here as soon as they possibly could. The technician also told us everything we needed to know. They did the service and I was very satisfied with it.

Submitting a claim with TotalProtect was very easy and the reps were great. However, there's been a couple of times when they haven't succeeded in repairing the appliance I'm having an issue with and I've had to call back. But overall 90% of them were successful.

A retired friend of mine has been using HMS for quite a few years. I had another warranty company and he recommended that I go with them and I went with them because of his recommendation. I had no problem with submitting a claim. I'd rather do it talking with someone than going on the website so that's what I did. It was easy to reach someone and that was not a long wait. However, I had asked about a referral for my friend and they were supposed to get back to me but didn't.

I’ve always had good service with TotalProtect. The representatives were courteous and able to answer all of my questions. The technicians were knowledgeable and respectful. I’m happy with their service.

HMS Home Warranty was included when we purchased the house. Claims submission was much easier than expected. Also, their technicians were very professional and took care of the problem within a couple of days from making the call. Their quality of work is good too as everything works now.

Submitting a claim with TotalProtect is a very simple process. However, I was totally misled by their advertising. Totally protect everything in the house, but, it's not totally protected. I have no problems with the technicians at all, but they told me that it is an absolute nonsense to think that I'm protected 100%. He said that if I call them for an air conditioner, and it’s $3,000, I will be paying half of it.

I have no problems with their reps and the technicians they sent to my home. Their repairs have had good quality except for one incident. It worked well but then the technician had to come back and fix it. However, claims submission was a very easy process. Everything is good with TotalProtect.

I have a great experience with HMS Home Warranty. Submitting a claim was very easy. I read the instructions and called the number. They, in turn, gave my name to a plumber and he came out here on time, fixed my water heater. He needed to order the part so he had to make two trips. He did an awesome job. If I need plumbing work again, I would absolutely ask for him.

My parents have had TotalProtect for about 30 years and I know this warranty has always been helping them so I thought of getting one myself. Claims submission with them has been very easy. There was a miscommunication with the first technician because I told TotalProtect I had this refrigerator, that Sears doesn’t service. So that took a longer time, but finally they found another company which did a great job.

Our neighbors referred TotalProtect to us and so far, it has been terrible. Our warranty covers our condo unit in North Wildwood and out of the six condo units there, there's three or four of us that have TotalProtect. Submitting a claim is very difficult. We called for electrical inspection the last time. Apparently, TotalProtect doesn't have anybody down in the Cape May County area. They were sending us someone from Gloucester County, who only go to Cape May one day a week, which is Wednesday. We work during the week and are there only on the weekend, so we were trying to make arrangements for Friday, Saturday, Sunday or Monday, but they could not accommodate us. They were never able to send anyone out. I hope they could change some of the problems we're having. We're talking about canceling it. We've had it for several years now but were not getting anything for $58 a month.

I wanted to try HMS Home Warranty since I would be referring it out to my clients. It was very easy to submit claims online and their reps were pleasant. The technicians they sent were wonderful, very friendly and professional. So far, the quality of their work has been great. It has been a great experience overall - it was very easy, no hassle and everything was done in a very timely manner.

Called customer service, technician didn't show up in a 4 hr window on my Saturday. They said he was running late. Unacceptable, no call from technician. More to come...

We purchased a home back in the spring of last year. The seller offered to pay for a home warranty and HMS Home Warranty was the one I chose. I've filed three claims with them and I've gotten good responses. I've been very pleased. All three technicians that I've encountered had been very professional, too. The work performed weren't major but they were done well. It's been a very good experience and come June, I'm going to re-up with them.

Submitting a claim with TotalProtect has been great. I can call any time of the day and the representatives have been nice and helpful. I have two claims that I had to go through. The people who fixed my hot water heater were amazing and nice. The technician almost missed his flight so I could get hot water. But, I was not as excited as my dryer getting fixed because it took about two weeks, but it wasn't TotalProtect's fault. Overall, I'm definitely satisfied and very happy that I got TotalProtect. I saved a lot of money for two good repairs within a few months of getting the home warranty. I'm a school teacher and I would freak out if somebody told I owe it a thousand dollars. So, having TotalProtect is worth it and easy or I'd never be able to pay like if my air conditioner goes out.

It's extremely easy to file a claim. The claims reps are always very helpful and accommodating. This is a continuation of a previous claim, as what the new person TotalProtect sent said, because the problem didn't get fixed the first time. He seemed to work to try to get it resolved, but he had to come back several times. I'm still waiting for him to come back because he said he had parts to order so he hasn't finished the work.

We appreciate how quickly Total Protect was to resolve the situation.

I was concerned about buying an older house and wanted to make sure that if anything came up, it’ll be covered. Submitting a claim with HMS Home Warranty went pretty smooth and everyone was kind. It's been a very good experience with them. The work they perform is of high quality, too.

I called TotalProtect to submit a claim and they get somebody out right away. It's a very easy process. In addition, I didn't have any issues after the service.

I've had TotalProtect Home Warranty for so long. I go online or call to submit a claim, and the representatives are courteous and able to answer all of my questions. The technicians were very pleasant, nice, and explained everything.

HMS were able to set up everything and everything went very well. The contractor came out and repaired everything right away. The gentleman was professional and I'd recommend them.

Reporting a claim to TotalProtect is very easy. Their reps are courteous and able to answer my questions. The technician who came out explained to me how to fix the issue, how much the cost is and how long it would take to get fixed. It was painless and easy.

I've been with TotalProtect for 10 years. I knew of them from my bank when they said they'd give me a loan to buy a house. They said that TotalProtect can help me with repairs if something happened in the future. So far, it's been very good submitting a claim to them and the same can be said about their technicians. They're knowledgeable and they clean up before they go.

I've had one technician who almost broke my HVAC. He overloaded it and HMS Home Warranty denied that he did but he wrote it on the receipt and that's when HMS finally stacked up into the problem. I've had another technician who brought his kid and his kid tracked dog crap throughout my whole first floor which was white carpet. He refused to help clean it up. HMS was like "Oh well, tough." The third person came for our HVAC and he was excellent.

A guy came out and looked at our air condition. He was telling us about TotalProtect so we looked in on them. So far, it's been really easy to file a claim. As a matter of fact, we had one just a while back. And before I could even call them about it, the plumber found the problem with the dishwasher and they all called us to set it up which was pretty quick. The guy came out within a couple of days and fixed it.

For the years that I've had TotalProtect, I've never had any problems submitting a claim to them. Their reps are very knowledgeable and professional. I would recommend them, and I have actually just referred someone to them three weeks ago when I was asked about the warranty that I had on my house.

The house I purchased last year came with an HMS warranty. I have placed two claims so far, and it has been easy. With the first claim, the technician spoke good English, but he barely said "hello" or "goodbye". It came to the point where I had to have a second visit from the same contractor to fix what was not fixed. As for the second claim, I was given a time that the gentleman was supposed to appear at my home and he did not show up on time. Of course I waited, and it came to the point where I had to call and they said they were on their way. He came an hour later, and when it came time to do the work, it was delayed by a day or two.

I have been satisfied with TotalProtect. They were fair and they have been very customer-friendly. Their claims process was easy in the two claims I have had with them. I appreciate that they fulfilled my request.

We've submitted a claim once to TotalProtect and that went great. I called them and the rep that I talked to was very nice and knowledgeable. The contractor had to come out twice because they had to order a part. But now it's fixed and it's working great.

TotalProtect did a good job and referred a very good company, Haire Plumbing, so I was very satisfied. When I submitted the claim, the people on the phone have been positive. However, it's too bad the customer can't ask for proven performers. I live way out in the country and I know some proven performance here that I'd like to be able to call and still have covered under TotalProtect. But it was going to be difficult to do that so I went with who TotalProtect referred. I'd recommend them.

When I submitted a claim to TotalProtect, they were courteous and responded right away. The rep was cordial. They asked me what was going on and I explained to them. The repairman showed up within the timeframe I gave and performed his duties satisfactory. I got a washer and dryer both looked at. He got right in and told me all along what was going on. He was courteous about bringing mud in the house. I said I got a dog so it doesn't matter. I'm very satisfied.

I first heard about TotalProtect through the mortgage company when we bought the house. The technician that came has always been knowledgeable. When I've noticed they need total replacement of an item, there's always a lot of add-on charges so the warranty doesn't really cover it. I would like them to give me an idea what it would cost to upgrade since I know there are different tiers or protocols. There's a builder's quality and then there are different grades which they don't give me the cost.

I've put in two claims online and both went fine. The work was good, and it has been a smooth experience with HMS Home Warranty.

The concept of having some aging appliances made us decide getting a warranty would be worthwhile. TotalProtect was recommended by our bank. Submitting a claim with them has been mostly good and their reps have been friendly. However, sometimes it's been a little bit slow in getting repairmen lined up. There have been a few that were a little less than desirable, but for the most part it's ok. So far, our experience with them has been adequate.

I have a positive, efficient and professional experience with HMS Home Warranty. It was a very good service and a wonderful program. It's very manageable and I've passed the information along to a few of my co-workers as well. I decided to have a home warranty because I don't want to come out-of-pocket and pay for something all at once. I was able to submit a claim via online and over the phone. Both ways are very simple and easy to do.

I've got several claims submitted to TotalProtect and the last one went well. They have a fairly easy claims process and all in all it's been pretty good but sometimes they can be difficult getting the right go-to person to do the work. The technician mostly dealt with my wife but I did meet him once and he was fantastic, extremely friendly, and a really nice guy. It took twice to get the problem analyzed because the part he originally thought, wasn't the part. But he definitely did everything he could to get us taken care of.

HMS came in and replaced my furnace when it went out and they sent somebody when I had an electrical issue. The claims representatives have all been outstanding and everybody’s been easy to work with and provided very good guidance. I’m very happy with the service they have provided and the people they are selecting and sending out to our homes are above-average. I will make sure to continue with HMS even if I purchase another home when I move and will recommend them to anybody.

Submitting a claim with TotalProtect Home Warranty was good although sometimes it's a little bit more difficult. Their claims representative were friendly and knowledgeable for the most part. And, I've had a few different incidences with the technicians that came for the service. Generally, they've been very good except when it comes to a plumber. There's a particular plumber that they almost initially refer who is terrible and I've told them about that. They should kick him out, but other than that, the people they send thereafter are usually very good.

My husband passed away 16 months ago and it's just me and the kids now. So I wanted to make sure that I was covered because the house was broken before and I'm not very experienced with things like fixing the furnace. HMS Home Warranty was very efficient in processing claims. Their reps were very professional and very helpful. I got a call right away and the company that they hook me up with was here within an hour or so. The technician they sent was knowledgeable, very personable and easy to talk to and the quality of his work was great. I'm very satisfied.

We had one problem and HMS fixed it. The first people who answered the phone were helpful. They even sent a guy the same day because I had problem finding someone to do it the same day.

TotalProtect has taken care of the claims I submitted and at the right time. Their technicians were knowledgeable, courteous and they left everything clean. The quality of their work is good too. I feel comfortable when I call them and I know that everything will be taken care of within a day or two. It’s a good company to be involved with and I have told several people about TotalProtect.

I'm a realtor and I promote home warranties to my clients. I've had home warranties before with Pepco and Old Republic but now I'm with HMS Home Warranty and I like them. The companies they use are a little better than Old Republic. Also, it's very easy submitting a claim and their claims representative has been very responsive. If I’ve had any issues, I call her and she’ll work them out. The quality of the work that was performed has all been good. They've either repaired what was wrong with the appliances or replaced them.

Their claims process was prompt, easy and fast. The work done by their technician was satisfactory. It was a great experience overall. I've recommended HMS to at least three people who should have already contacted the company and gotten warranties.

TotalProtect has been great and submitting a claim with them was very easy. I place a number that I wanted and they'd give me a claim number. I get an email right away telling me who my vendor's going to be and they're going to contact me or I can contact them. The technicians were great too and I had no problems with them.

It's challenging submitting claims with HMS. They would put the problem in the system, but, they would give the information for someone who currently can't fix the problem, so my dad would call HMS. The technicians either have broken tools or aren't available right away. HMS should have validated whether the people can fix the issue before they give us the number or information.

I looked up TotalProtect online, checked with a few different things, and it seemed that the company was good so I chose them. It worked out well as there aren't any hassles in submitting a claim. Their representatives were definitely professionals. I'd recommend them to everybody.

We’ve done two claims with HMS. Submitting a claim was always easy. The claims representatives were always really positive, nice and helpful. Having the technicians come was a little bit more time-consuming. The first technician was great and he fixed everything that needed to be fixed. The second technician ended up not being the right person that we needed to call but was on time, nice and helpful. I would recommend HMS. They’ve helped us when we needed help.

I've had a home warranty previously with another house and it saved us in the long run. We contacted a realtor when we bought the house and HMS Home Warranty is what we got. Their claims representatives were quick and very easy to work with. The technician has been working to make sure that the issue was taken care of. He did a great job on the repair and the item is now working better. HMS is well-worth it.

I've heard about TotalProtect through our bank and I've worked with them before. We haven't had any appliances fixed, but we have had some plumbing work done and they did a good job. Everything's fine and we haven't had a claim for a few months. So far, so good.

Submitting a claim to HMS is extremely easy - I pulled the folder that I had, called their number, told them my problem and they responded immediately. The claims rep made arrangements for a service technician to come out the next day. The technician called me the day before to schedule my appointment, called me to let me know he was on his way, got here on time, and had my problem fixed within half an hour. The quality of the claims rep I spoke with and the work performed by the technician were exceptional. The whole experience was very pleasant.

There's an old gentleman sent by TotalProtect who came out of Jacksonville and I live in Tallahassee, 200 miles away. It was midnight before he left and he was here for eight hours. He went way above and beyond the call of duty as far as I was concerned. With TotalProtect, everything was wonderful.

Every time they come out to do some work, it's always been good. I'll call them, put in a claim and someone would come within the next day or two. The technicians have always been thorough and would explain to me what was going on as well as what they had to do. I've been very pleased with HMS and I'm satisfied with their service. My daughter has also been trying to get HMS.

I filed a claim to assess and repair the washer and submitting the claim was pretty easy. Because I live out of state, we were only at our second residence for a week. The repair person was supposed to show up on a certain day within a specific window time period and he did not show up. So I’m still dealing with this claim and have it rescheduled for next week.

I've been with TotalProtect Home Warranty for a long time and they're excellent. They're very knowledgeable and very much on time. Whatever they said they were gonna do they do. They also clean themselves up.

Everything went well when I submitted a claim. Their rep and technicians also seemed good, and the techs told me what I needed. They did really well in taking care of everything for me. I like TotalProtect and the way they operate.

My parents had HMS so I knew they were a good company to deal with. HMS reps were extremely pleasant, very fast acting, and followed up with my claim without me having to contact them, very helpful, and the technician was professional, did the job and arrived on time. I was extremely pleased with the quality of the work. We will definitely be renewing our home warranty when the time comes because they're worth the money.

My experience with TotalProtect Home Warranty was good. I had no problems at all when submitting a claim. They came in and they did what they had to do. It was quick and timely. Excellent. Their technician was great, very knowledgeable and very friendly.

I have done two claims with HMS since purchasing the warranty. The first one went fine. I called and went online to the form and got somebody and then, called the plumber. I liked the plumber that came - he did the work and everything worked well. The second time didn't go so well. Same process - went online, got a number and called the plumber, but something happened. I had a bad feeling from the start in the sense that when he picked up the phone, he was driving in his car and it's like, "Yeah, can you text me your claim number?" I know that in today's day and age, texting is sort of considered a form of communication but it just doesn't feel very professional.

Submitting a claim with TotalProtect was easy and has always been great. My experience with the claims representative has been perfect. The technicians have also been very nice, helpful and informative.

I was not happy with the previous home warranty company that I have and after doing online research, I found out about TotalProtect. When I submitted a claim, the first company TotalProtect assigned was not able to send a person on time and was stretching it out too long. However, I called back TotalProtect about this, and they assigned my claim to a second company who was very pleasant, showed up perfectly right on time and got everything done.

We bought our house which includes HMS Home Warranty. It's been good every time I call to submit a claim. However, I was surprised that I have to pay $100 every time I have to use home warranty. The claim process, at first, takes time before I can get a hold of someone but the last one was really good. Their claims representative was fine and their electrician was very helpful because he wasn't supposed to come when I called him, but when I explained my situation, he gave me a time to come and he took a look at it. The plumber on the other hand was late for many hours and he didn't even call. The electrician's quality of work is very good but I'm not satisfied with the plumber. Overall, it's really good. Every time I called, they were there for me right away.

At first, I had trouble getting over to the TotalProtect I got as I didn’t quite understand which one I have. It went down in price, which is good, and hopefully it’s the same. Submitting a claim to them was an easier process than one would expect with other companies. The representative was good and the technician was very nice.

It was easy to get in contact with someone when submitting a claim to HMS Home Warranty. The claims representative was really nice, he introduced himself and was very professional. The technician was really good. We had questions and he was able to answer them. I love them, they’re great, awesome, and would recommend them.

We had gone with Home Shield the first year and I switched over to TotalProtect because our mortgage is also with Bank of America, so it's more convenient for us. So far I've only had two claims with TotalProtect and been very satisfied. It was an easy process. This most recent time, the two gentlemen that came out for my plumbing were very professional and courteous. I couldn't ask for better service than I got from them.

My realtor suggested I take up HMS when I was buying my house. Submitting a claim is very easy - one phone call - and I get my confirmation email within five minutes. They gave me a phone number and I called. The technician was awesome. It was one of the days that was really cold and he told me right upfront "I'm running way behind but I will get you today, but I don't know what time. It'll probably be 7:00 or 7:30 by the time I get there." At 7:15, he rolled in the door. He knew exactly what the issue was and fixed it within 20 minutes. Then I got a followup call to make sure everything was taken care of to my satisfaction. I'd recommend then highly - they're very pleasant, easy, prompt and great follow through.

Whatever mishap, I contact TotalProtect and they assist me in getting a person to take care of the problem. If they don’t have someone, I can get a local person who then contracts with them. The experience has been good, so far, and I’ve had the service for multiple years. They're excellent.

HMS home warranty was offered to me when I purchased the home, and I thought it might not be a bad idea to have a warranty with it. I had a lot of problems the first time I submitted a claim. It took four months because they were having an issue with the person who was working on my house and they weren't in constant contact with him. So every time I called in, I couldn't get a certain person assigned to me through HMS. I had to explain what the issues were every time I called up. But the technician did a good job and everything works. The last time I filed a claim wasn't too bad.

This company is full of it. They send out subcontracted minions who tell you one thing during the inspection then write reports that say something else which causes your claim to be denied. This has happened to us with our 2 claims. We've only had the service for 3 months and I'm mad we've paid for 12 in advance. Don't waste your time or money with this company, no matter what your real estate agent tells you.

I like the way TotalProtect was able to spread the payments with the home payment. I was happy with the warranty I had before, but they wanted the money in one lump sum. It's easier to budget when it's every month. I've had two claims and both were handled very quickly. One was a plumbing problem and the other was for an air conditioner problem. The people that TotalProtect sent out have been very good and explained what they were doing.

I have experienced HMS Home Warranty a few times over the years of buying homes and when I bought this home, I wanted to use them again. I feel safe and secure that it's not going to cost me a lot of money if something happens today. All of the people that I've talked to when filing for a claim have been very helpful, courteous, and go beyond and help me get my problem solved the best way they can. They do a great job. I tell them what's going on, they give me my claim number and they'd call the repair person and set up a time to come. The technician was very friendly and nice. I had to wait the next day to fix my furnace because it went out in the evening and he couldn't make it until the next morning. He got here early afternoon and had me running by 5:00 pm. Keep up the good work, HMS Home Warranty. It has been a great and wonderful experience. It's really a peace of mind.

Filing a claim with TotalProtect was easy. It's been very good service. I never had any problems with the ladies that dealt with the claim as well as the technicians. I tell the tech what has gone wrong and they've always dealt with it very efficiently. Even if they can't repair the problem at the time and have to get parts, I’ve never had to wait too long.

HMS Home Warranty was purchased by the sellers of our home for us. Submitting a claim with them was pretty straightforward. The technicians were perfectly workable, informative, on time and they did the work. The quality of the work that was performed was what we expected. HMS Home Warranty met our expectations and they were there when I needed it the most.

I submitted a claim with TotalProtect for our air conditioning system and it was very easy. Their reps were extremely nice, detailed with what was covered, and they got me a number right away. Then the technicians were out within a week. The work done was all up in my attic which is super-small, and I don't even know if the technicians were both able to get up there at the same time, but they were super-awesome and very nice.

We had a problem with our refrigerator and HMS scheduled an appointment, and a guy came and fixed it. The technician was very friendly, knowledgeable and did a great job. Then we had an adjustment or a fix that we needed on our stove and HMS couldn't find the part, so they gave us a new stove. The claims rep told us how to submit the forms. I paid for the unit first and then they sent me a reimbursement for up to a certain amount and guided me through the process. They told me what my limit is as far as dollars and gave me some options that I could spend within the limit if I want. Everything is working fine and meets our expectations.

I was dispatched a service repair company that no longer work with this insurance and had not in over two years, due to nopayment to them. Then after makingc another i was told to find my own service company but they had to be a licensed contractor to first determine if my water heater was fixable or not! $75 deductible per vist then this would take up to 48 hours to get the ok to continue, Three companies i spoke with would not deal with this insurance company one as a nation wide Home appliance box store! so i would have to pay out of pocket $1700? And then with no reinsurance of reimbursement from this insurance company, so after two days with out a water heater i took it opon myself and the the help of youtube and a plumbing friend I install it myself. Cost $570.15 . After 20 years of pay out for insurance ($8000) with out making a claim. I will be cancelling this insurance with this company.

TotalProtect seemed to have good coverage and price. Submitting a claim is easy. I go online and they get back to me quickly and the work is done thoroughly. Interactions with their reps were fine and most of the technicians were courteous. I haven't had any problems.

Submitting a claim with HMS Home Warranty has been easy. The first time I filed a claim, I talked to somebody, and the second time, I did it through the computer-generated system. The quality of the work that they performed was good.

The only claim I submitted with TotalProtect was for a hot water heater 2 months ago. They sent out a plumber, we paid seventy five dollars and it was fixed.

I asked my realtor about getting a warranty on my home and being able to go from me to the buyers for a year that to me was a good selling point to prospective buyers, and she recommended HMS. Submitting a claim with HMS was very easy. The rep I spoke to on the phone was very professional. Everything went smooth. I'm recently married and moved to a different location and I’m going to talk to my wife about considering HMS warranty.

Everything was good when I submitted a claim to TotalProtect Home Warranty. It was an easy process and everything went well with their technician too. I'd recommend them.

HMS Home Warranty's service was good and I like it. Their technician came on time to fix what was in my claim. He was nice and didn't take too much time. On the whole, I'd recommend HMS to a friend.

It’s always great with TotalProtect. Submitting a claim to them was easy and the representative was courteous and answered all my questions. Also, the technician was respectful and knowledgeable about what he was doing.

I purchased the HMS home warranty because of the age of my home. So far they've been very efficient with the claims process. I’ve had different appliances serviced and the work was fulfilled when needed. Always very professional, prompt, and friendly. I've had no issues and never had to have a rework. I would recommend HMS.

I've been very satisfied with TotalProtect Home Warranty. It was very easy submitting a claim. I called and told them what I need. They called back and gave the name of who is going to fix the problem. And then I called them and made arrangements. The technician was very polite and very professional. He finished the work really well and very quickly. I'm very satisfied with it. I'm glad I have it.

I've submitted one claim to HMS Home Warranty for an appliance that wasn't working and it was a really easy process. I looked up their website and filed the claim online. Afterwards, I was given a claim number and the name of who to call locally. I called the vendor directly and they sent a technician who was professional and knowledgeable. The quality of the work was good too. Overall, I was pleasantly surprised at how easy everything was.

A friend of mine recommended TotalProtect Home Warranty. I had an outstanding experience when I submitted a claim; the process was easy. The representative was courteous and able to answer all of my questions, and I had no problems with my interaction with the technician. The problem was fixed, and the quality of the work was good.

I love HMS. I have nothing but hundred percent for them because they are not a problem. They have pleasant people instead of the automated stuff. I like the one-on-one. I like the care and attitude that they have. And when I submit a claim they come out in the next 24 to 48 hours. The people they sent out to repair my washing machine got it done. I used the washing machine that same day. They were very pleasant too. The tech allowed me to watch what he's doing, so I enjoyed it. With my experience with HMS, I will refer them to anybody.

I've got three places with TotalProtect Home Warranty. I recently made a claim with them for my condo in Florida and they did real well. My tenant who lives there was pleased with the work that they did. But years ago, the air conditioner went out on the condo that I just made some small claims on. And TotalProtect said, "Oh sorry, you didn't have a maintenance agreement on it". They refused to pay and that cost me $3500 on a credit card so I was extremely upset. I said, "Well, nobody told me that I was supposed to have it". Then they said, "You should've read the fine print in the booklet" - which I didn't. So they were right, I was wrong.

2. I called Total Protect back and spoke with Rita, a case manager, who was no help at all. She too was short and adamant with me. She stated that our unit is working normally. How can she say that? She is not a mechanic and she has not been out to our house to observe our specific problem or to check the system out to evaluate what could be causing our issue, and I am sure she does not have the exact same unit as we do at her house there in Florida to know what is normal for us here in Nevada. She will not believe me when I say that heating issue is still ongoing even after this 2nd attempt to fix it.

I've had HMS Home Warranty in the past and overall, it was a good experience. Having a claim processed was easy, however, I had to call back because their repair person wouldn't make contact with me.

I highly recommend no one use this Company.

Submitting a claim to TotalProtect was an easy process and I had a very nice conversation with their reps. They explained everything to me and if I have a problem, I know that I can call them and everything will be taken care of.

I had somebody come out to look at my heater. The person they sent out was courteous and professional.

A friend had TotalProtect for a very long time and was quite happy with them so we purchased our home warranty from them too. So far we're happy with TotalProtect and I'm glad we've done it. Submitting a claim has been easy and they were very helpful on the phone. Knowledgeable people and quick to help us with the claim and what to do and get things repaired.

HMS Home Warranty came with the house that I bought. I have submitted two claims and both of them were really good. My interaction with the claims representative was very pleasant and easy. The service guy was really good, we got along really well, and the quality of the work was perfect. I was very satisfied, everything was pretty simple and straight forward.

The details of HMS Home Warranty were provided when we bought the house. I had a friend that did it and used her home warranty, so we decided that it was a good route to take. It was easy to submit a claim. I just went online and was contacted the very next day. The rep was very courteous and answered all the questions I had. Also, they gave us a time frame for the technician to come. He came at the very end of that time frame, but was quick and explained to us what the problem was and how he fixed it. He was very thorough in and out and we haven’t had any problems since. It was a very pleasant experience and we’d definitely recommend HMS to other people that are buying a house. I think that we will continue to use it year after year.

I definitely would recommend TotalProtect to someone. It's a wonderful program and I'm very satisfied with it. It takes a lot of worry off, particularly if you're older. Having my air conditioning fixed was great. There was no delay, other than the length of time it took me to get a hold of somebody at the first company number that they gave and for them to tell me they don't come to my area. So now if someone tells me that company, I tell them that they don't service our area. TotalProtect then gives me the other company that did come.

This was our first house and our realtor suggested HMS Home Warranty. Submitting a claim was very easy when I was doing that. They showed up the same day. It was very simple. The technicians that came were great. They solved the problem in an hour or so. So far we haven’t had any issues. It was a good, easy, and satisfactory experience with them.

Our mortgage company sent me a letter about TotalProtect. I read it, liked it, and eventually went with it. Submitting a claim was a fantastic experience - it was very easy. Everything always went great with their reps. Also, they sent out qualified people.

I usually file my claim with TotalProtect via telephone call rather than going online, and it’s really pretty simple. I just explain what my problem is, and somebody takes a minute and comes back and gives me a company to call. I haven’t had any complaints with any of the contractors they’ve referred me to. It’s actually worked out pretty well. And a couple of times I called TotalProtect even though I didn’t think my problem was covered, because at least it was a way to get referred to somebody who was a reputable contractor. Everybody I have been referred to has been very competent and good to deal with.

Claims process was fairly easy once we worked out that I needed a service provider immediately. They called me from Florida and I told them that I couldn't wait for the heat pump to be fixed since the pipes would freeze. The technician was great. He showed me the indoor heat pump, the outdoor heat pump, what's necessary to maintain it because he had to clean the coils. There was a part in the outside heat pump unit that was broke. He did an outstanding job.

TotalProtect was good. I had no problem submitting a claim. I called and they sent somebody to me and everything was fine. Technicians were most respective, except for one, but TotalProtect fixed that issue when I called. They sent another guy out. Needless to say, I'm happy with them.

I have three houses with HMS Home Warranty and it is very good. 80% to 90% of the time, the quality of work is very good. Overall, I'm satisfied with them. I had experience with another home warranty company before but I was not satisfied with it so I prefer HMS now. I suggest to other people and close relatives to go with them.

TotalProtect was very, very good. I recommend them.

Submitting a claim was very easy and I've never had any problem at all. The claims rep was cordial and nice. In fact, the whole experience was good and I didn't have any complaints at all. The tech was very knowledgeable. He answered any questions that we had, explained everything and took his time if we had any questions. I would highly recommend it.

I had a pretty good experience with HMS except when I had to have my water heater replaced I thought the home warranty would cover everything but it didn’t. It still came out of pocket $600.

I've used TotalProtect Home Warranty twice and the claims representative was very good. I would recommend them.

HMS was recommended by the people that I bought the house from and I thought having a home warranty would come in handy. Upon submitting a claim, I had to get through different phone numbers to call. I called the first time, they gave me a number to someone who didn't fix my appliance. I called and they gave me another number who also didn't fix that brand. But finally, someone did. The third person I talked to called ahead and found out if they would take care of my appliance and they did, so she called me back and gave me the number. The technician that came out was very knowledgeable and was here for 10 minutes. He found the problem and fixed it right away. This last one was excellent and I was happy about it.

The claims process seemed pretty easy. We were having problems with our toilet. My husband submitted a claim and they gave my husband a claim number, and then he called the plumbing people. He didn't say anything negative so that was a good thing. We've been with TotalProtect Home Warranty for years and we're very satisfied.

The previous owner of the house handed down HMS Home Warranty to us. So far, submitting a claim to them has been easy. I go online to submit it and I get a response and emails. It's been excellent and their response time has been good. Nothing bad can be said about their claims rep and technician too. Whenever we put in a claim, the people come in, work on it and they make sure that it doesn't happen again. Repairs solve the problem and it's been good. I've recommended HMS to my friends.

We've had TotalProtect for years. When we moved from Chicago, the person that did the closing for us recommended TotalProtect to us. We've always had a very good experience with them and have been very happy with it. I've recommended it to people and when I do, I feel confident that they're going to do well. I told them it's hassle-free. If something happens, I call because it's 24/7 and the staff is really nice. If I have a special request like having somebody from Sears or somebody who's been here before, we've always been given that option. Several of those people that have purchased the warranty have had claims since then and their claim experiences have been very good.

Our real estate agent recommended HMS Home Warranty and so far I've submitted two dishwasher claims. The first one was unfortunately a gasket, which they don't cover. Then it turned out to be more than the gasket so I had to submit a second claim, and it was much easier because it was some moving parts sorter. But the repair was going to be more than the cost of the dishwasher so HMS replaced it with what turned out to be a great dishwasher.

I've had TotalProtect Home Warranty for a while now. Typically, it's very good. I call in, they call the contractor, and they get back to me to let me know who they contacted. However, the last technician was a little insufficient than the others, but it was okay. He wanted to be the one to tell me what was wrong. I had an idea what the problem was and it was the pump but he needed to analyze it to see on his end of it and I understood that. Needless to say, they got it done quickly. They had everything on the truck that they needed so they did come prepared for what I thought it was. That was great.

It was easy submitting a claim to HMS Home Warranty - just a couple of mouse clicks. I went on their website and told them what I needed. They then sent all the information back and had it done. Afterwards, they were able to schedule quickly with the service provider that did the work. The technician they sent was very pleasant and nice. Their company had done other work for us so it was nice to have a local company such as them do the warranty work. In addition, the work quality was good. Overall, HMS' process was simple, and that was the best part.

When I submitted a claim to TotalProtect, it was average and they were fairly responsive. We had some high-end appliances and we went through a difficult time with them in finding the proper provider who could work on them. That got complicated, but we worked it out in the end. However, we had to go round and round a couple of different times because the technicians TotalProtect sent who were certified to work on our appliances said they were not certified. Other than that, my experience with them was good, however, I did not renew because of the increased their rates. I had a different company named Choice after I left them but they were horrible.