Cinch Home Services Reviews

Had (2) contractors cancel on me at the last minute because they said they DO NOT want to work with Total Protect Home Warranty. We were waiting all day, and one half hour past our appointment, we called the contracting company and they told us we will not work with Total Protect. I had called and cancelled early June, but then my credit card was billed my monthly rate. This is the 2nd time I have called and cancelled. They're "pitch line" is someone will call you back, to cancel. They never do. I have to file a complaint with my credit card company so they stop billing us. When you call, you'll get a RUDE ** girl every time, just an FYI.

I've had TotalProtect Home Warranty for about five years now. I got it to reduce the headache of when something goes wrong. The claims process is easy but the website is not effective because there are a lot of things that I can’t do as their website doesn’t cover all the things. For one, I have TotalProtect Gold which allows me to get service twice a year for my AC and heater system. But when I go to their website, I get a trouble ticket but the service is not for a trouble ticket. So although I prefer to use the web, I skip their website and go straight to them. I've had no problems with their reps and the process works that well.

I like TotalProtect and I've had them for a while. Submitting a claim was easy and if I have a problem, the people that I talk to work it out. They're very nice. There was a little problem with the technicians last time but the technicians kept coming back until they got it right. I think they did a good job. My air conditioner is cooling the house. It was very good, overall.

Worst customer service I've ever dealt with. Not helpful what so ever. Not to mention the two and a half weeks it took to settle my claim after many phone calls and the run around I got each time I called. When I closed my account they continued to take funds from my account without explaining the reason why. If you have a claim settled and its more than the balance of your yearly amount they want the balance paid before they let you off the hook. Good help you if you have a older house, you need to make sure you read the fine print other wise you will be coming out of your pocket for a lot more than you expect.

Our mortgage company offered TotalProtect and the home warranty company has always done well for us. Their claims reps were very easy to work with and my wife was happy with their technicians.

I received my paperwork saying I had full coverage and my fridge started to not work. I figured I would call before it completely stopped working. The 1st person they sent out had 1 star reviews online and told me that I had a bad compressor and that they would let warranty company know. After following up every day for 3 days they submitted a incomplete report and because no one wants to work on compressors they said I had a bad fridge lining which is why my fridge wasn't getting cold. Complete lie!!! I had to wait 5 more days and they wanted to send out a second opinion (each time me having to take off work). They guy couldn't figure out what was wrong and after charging me $100 said he would list the motherboard, compressor and control panel as they all didn't work. Warranty company denied claim as the cost became expensive as total amounted to $1100 or so. They tried to say it was a pre-existing condition however technician said that these items fail all the time and give no warning. Again! BUYER BEWARE! They have over 2000 negative reviews on the BBB.

People from HMS Home Warranty are really good. They explain their job and have good quality of work. I am comfortable having them in my home. I wish I could talk to somebody easier when submitting a claim because it puts you through numerous prompts and you have to press that you don’t even want in order to talk to their representative.

I felt that TotalProtect were a good company so I thought to try them. My wife submitted the claim online which was easy and we liked that. The technician that came was very helpful and friendly and he explained everything that he did from the time he started to the time he left. I didn't have any question about anything. He also called before he came to let me know he was on his way. I'm very happy with the service they provided.

We had some big issues and unexpected expenses come up before. I was talking with my family about it and my dad told me that home warranties exist and so I started looking into them. I've been using TotalProtect for two years now and I’m very happy with the service. It’s been really helpful. Claim submission has been super easy. The biggest thing I like about it is the help in finding people who can do the work and then it also saves me a lot of money.

I’m a mortgage loan officer so I know in the real estate business to always purchase a home warranty when you could and that got me in contact with HMS Home Warranty. Everything’s been great with them and I’m renewing my policy. I only had one claim so far and it went fine. I was very satisfied.

For the most part, submitting a claim is pretty good. The only thing I don't like now is I have to call the contractor that came out. TotalProtect used to do it, but now I gotta do it. It used to be a three-way phone call so they could ask me what day is open. And sometimes you get a problem on a weekend and they're not open, so you gotta wait all the way until Monday. But overall, I have pretty good service.

I had HMS Home Warranty at our previous home. Submitting a claim was real quick and easy. Everybody was really friendly. The technician was nice. The work done was perfect.

Submitting a claim with HMS Home Warranty is really easy. The website is really easy to use and navigate. We already had one claim completed and did a second claim recently where the appointment’s been made for the people to come out. The people who came out for the first claim were great and very courteous. They took care of everything they needed to and explained what they did and it was a good experience. I have their business card now so if I have something down the road that was not covered or just needed them for something else, I would use them again. My experience went very well and I’m glad HMS was included in our home purchase a couple of months or so ago. If I sold, I would look into putting HMS on the house and would definitely recommend them as well.

My mortgage company recommended TotalProtect. IT's very simple to submit a claim but sometimes I have questions and it's hard to get through to actually talk to a real person because there's no such option since it's all automated. Most of their technicians have been very professional but there were a few that I've had issues with. One of them tried to screw me over when it came to a part that wasn’t covered but it only cost me five extra dollars, so I didn’t raise too much of a stink.

DISGUSTED AND DISAPPOINTED. I had Total Protect (TP) for over 7 years and they only made a couple repairs. One was to a washer and one was for the AC. Not expensive repairs for either. When my dishwasher started leaking they had a handyman service from 50 miles away come. He tightened up a screw underneath. Said that was the problem. I paid him my deductible of $125.00 and he left. It was still leaking so I called TP again. Well, they told me it was a structural problem and this was not covered. I asked what kind of structural problem and they would not say. After many phone calls I finally had a customer service rep tell me there were hairline cracks in my waterline. It seemed like no one there knew what the problem was and would only say structural which I guess this was their way of not paying. I CANCELLED. When the installer came to remove the old dishwasher and install my new, he said there were no hairline fractures in my waterlines. He did not know what was causing the leak but it was not the waterlines. After all the years of paying this company, I could not believe that they did this to me. Evidently, they can say the problem is structural and avoid paying certain claims. Good way out for them. I guess you can consider many, many things "structural." Never again will I pay another home warranty company. Better to save my money and make my own repairs and/or purchases.

The last thing that we had HMS take care of was our clothes washer and we've been pleased with the people that they had come in and fix up. Before that was our refrigerator and both were fixed efficiently. The online process is awesome for after business hours. It was nice to just log in to their website, request service and receive a call just 2 hours after. The guy that came was polite, clean, efficient and explained everything really well. We've been very satisfied.

TotalProtect Home Warranty's claim process is easy. However, I had a problem last time with a claim about my stove because all of a sudden they won't pay for something that was paid for before. They’re telling me now there's a small clause in the policy that they don't pay for the locks on self-cleaning ovens. I'm trying to figure out who buys an oven that's not self-cleaning nowadays. They didn't resolve it so I had to pay for it. The girl who was on the phone put a bitter taste in my mouth. If that was my first time dealing with TotalProtect, I'd probably cancel my service. Since I've never had any problems before, I'm just going to overlook it. The technicians that came to service my appliances were wonderful. I haven't had any problems with the technicians, regardless which company they've been. The quality of their work was wonderful. If I can go straight to them and cut the middleman out, I sure would. I'm happy with the experience.

Look elsewhere. This used to be a fantastic company. I'm not sure what happened to make it go downhill, but it did.

My AC went on May 10, 2016 so I call TotalProtect Home Warranty and they did send a technician that never sent it in the paperwork so they sent another technician who messed more things up than just check out the problem. They did fix the problem, but then the technicians broke another part while installing the unit and they claim they are not sending anyone to fix it, that we are to contact the company who installed and they say they are fixing it either. It's been a nightmare with this company. To this day it is still not fixed. They use companies that are out to make money off the consumer because the warranty companies only pay them about $250.00 to fix the problems that consumers might have. They will write up tickets that they say will require permits and never show the permits or outdate wiring or some sort of other problems so PLEASE beware. It's all a RIPOFF!!!

Our experience with TotalProtect has been great. We submit a claim and then we’d get a callback or an email saying they’re going to send somebody out. They’d come out, look at what we have and say what they have to do. All of the process is pretty quick. We had a situation with either the washer or the dryer and found out that it had a sensor on it that wasn’t working. We ended up having that replaced which was done very quickly. Then we had a problem with our heating system and the guy came out, looked at it, and had to resize. Everybody that was sent out has been really pleasant. From what we had to pay, my husband felt that it was reasonable and everything is running smoothly.

I read a brochure on TotalProtect Home Warranty and I decided to give it a try. I only used it one time and it was good. Filing a claim was extremely easy. Their rep gave me the claim number and told me who to call and give it to in order to get my service. The technician was a very friendly and efficient guy. He explained what he had to do. Everything’s been fine since his repair.

We got HMS Home Warranty with the house that we purchased. Submitting a claim was fine and the technicians who came out were respectful and explained what they were doing. Their quality of work was good and adequate.

HMS Home Warranty's claim process was super easy, very efficient and fast. Their reps have been very helpful and efficient and I'm definitely recommending the warranty to others because of how quick the process is. Their technicians have been very respectful and a few times they’d send emails and follow up and then they’d talk directly with the actual providers because one of my situations was unique. We needed to replace the old situation because it was related to a water softener that’s out in the country. I'm super busy and I'm gone most of the time, so to have them talk directly is really helpful.

HMS Home Warranty came with the house I bought in November. I had a hot water tank replaced but it was not a pleasant experience. The first contractor that they sent out was an unscrupulous service provider. When my dishwasher went out, they came and fixed it. HMS did great on both the hot water tank and the dishwasher. They have been fine through the whole process.

I like that TotalProtect has so many things covered. Submitting a claim was also super easy. The claims rep was great and everybody was polite. They give you the number and somebody contacts you immediately, so it's fast service. The technician, however, was a little different as he rescheduled multiple times. There was one day where I was basically held hostage for eight hours as he was gonna be there, but he didn't show up. I was frustrated for a while until the thing was finished. I almost called them back and asked for a different person, but he did a fabulous job.

We renewed our home warranty with HMS thinking that what if something major went wrong, like the AC going out, it would be covered. Our AC coil had a leak so it needs to be replace, but the warranty company is saying they will only cover a portion of the AC repair, so our out of pocket would be $900. Our deductible is $100, which we have paid already from the first time the AC repair company came out and didn't fix the problem, a month ago. We kept the home warranty so we wouldn't have to pay a bunch of money out of pocket. Guess that was a huge mistake!!!

We've been in our house for quite a few years and the appliances were getting old, so getting a home warranty sounded like a good idea. We've been with TotalProtect for years now and have very good luck with them. We're really pleased because they've done exactly what they said they would do. There were some things I was not aware of that they wouldn't do that were in the book they stated, but I hadn't read the book thoroughly, so I really can't complain about them. It's been very satisfactory.

I am a Real Estate Professional in the area. Our representative is Bill **. This company is absolutely not worth the investment of buying a home warranty. Do not use HMS. I have a buyer who had a pipe break in the wall which damaged the wall and flooring. HMS covered the $40 pipe, and would not fix the walls and flooring area. Bill ** told me "Too Bad" when I called to speak with him. He was absolutely rude during the phone call and said he refuses to help and "Good Luck" with your problem.

I used to have another home warranty company and wasn't satisfied with them. I was with my daughter talking one day and she recommended me to HMS. I have a great experience all the way through with the service and the time and I'm very satisfied with HMS.

We thought that rather than the big payout at one time, it might be a little bit more feasible to use a home warranty. We’ve used TotalProtect a couple of times and we’re well satisfied with everything except for the gentleman that was out here for our most recent claim. We live in a rural area, and his machine was unable to print us a receipt. He didn’t feel like going out of his way and going up the road to drive to the top of one of the hills so his machine would work. He left taking the money and without leaving us a receipt. I had to call and talk to the people two or three times to finally get the receipt and everything that I needed. Otherwise, the man's work was fine. We’re not going to quit using TotalProtect because they have plenty of technicians and seem to be reasonably priced. They’re timely, punctual, polite and they've done good work.

Submitting a claim with HMS was pretty user-friendly. In fact, in the last several months, we've unfortunately had to use the warranty. Still, we're fairly pleased this year with the service. It works pretty quick. It was pretty efficient with the claims reps. You call and they get you a number to a local person, and then off you go so it's been relatively painless. For the most part, it was great with the technicians and we're very pleased with them overall. But we had an issue with the dishwasher. The replacement wasn't the same as what was in there, but was only about half the quality of the dishwasher we had. However, the replacement works. It took a while to get it. We were for about a month and a half washing dishes by hands. We did end up paying a deductible or two along the way there.

I had American Home Shield before and they were horrible, so I was looking for another company. When I went on the internet, TotalProtect popped up and I've had great service from them. The prices are competitive so I've stuck with them ever since. I can submit a claim online and it's easy. They call, confirm and the service people come out. I pay a little deductible and that's it. The technician was extremely helpful and did it right the first time. What they say they do, they do. If they say they're going to cover our plumbing, it's covered. If they say there's a $50 deductible, it's $50 and there's nothing hidden. They're reliable and I've heard that if you should happen to run into a problem, they'll get it resolved.

I had two claims with HMS, one for a sump pump and one for the air conditioner. Both were scheduled fine and they took care of what was needed. Generally, it worked well.

I've been with Total Protect Home Warranty for many years because their premium is affordable. I like that I can file a claim 24 hours a day. Dealing with the claims representative is usually quite efficient with no problem communicating the issues and I'm pleased with the job done by the technicians.

The TotalProtect reps and the technicians that they've sent were excellent. No problems sending in a claim. Also, the pool people that showed up were very professional.

I got HMS Home Warranty as a result of buying a condo. It was part of my settlement from the settlement company. It was easy to submit a claim with them when I had a plumbing issue, and the plumber did a great job. It took a couple of days to get him down here, but it was not unexpected and it wasn't an emergency plumbing so it could wait two days.

We bought our house 10 years ago and we thought it was a good idea to acquire a home warranty. It sounded like a great thing to do at the time. So we looked at a few different providers and liked what TotalProtect had to offer. Their claims process is extremely easy. All I need to do was to call the 1-800 number, then put the number that corresponds with the house and my plan. Afterwards, I'm given to an operator who listens to the problems and immediately gives me somebody in my area who will take care of it. Most of everything is taken cared of within one day.

HMS Home Warranty was already on the house when I bought it and I've renewed. Submitting a claim to them has been all right although I like a little bit better before when I had to get a hold of everybody, but I understand the back and forth can be a headache. The technicians have been fine, were professional, and answered my questions. The quality of work has been perfect so far.

We're very satisfied with TotalProtect which our mortgage company had mentioned to us. Submitting a claim is easy. Some of their claims reps are courteous. The technician who came was good and the work he did was well done.

They are finding excuses to deny claims. I've had a plumbing issue where the waste pipe broke under a toilet. Even though pipe breakage is covered, they denied it saying that was caused by improper tile repair. What? I never had any tile, and moreover the plumber's report did not mention this at all. Next my two AC units stopped working. HVAC contractor said the coils were leaking on both units and needed to be replaced. TotalProtect says North Carolina code requires that the coil must be replaced together with the condenser, and because this is a code requirement, TotalProtect will not cover the condensers, only the coils (becasue there's an exclusion in the contract for modifications due to code requirements). That is a lie. The condenser should/must be replaced because mismatched coil and condenser will not work well together and may void manufacturer's warranty. The North Carolina code has no such requirement. Therefore, TotalProtect must either cover the condensers, or not replace them. They want to replace them at my expense.

TotalProtect Home Warranty had a $75 deductible, and if need so, they will replace whatever goes wrong with my appliances and things. I've had some good and some bad experiences with them. The bad one was last year when they had to put a compressor in my air conditioner and the air compressor went to the wrong place somewhere and they couldn’t find it. We were without air for 21 days and it was a 100-degree weather at that time. I kept calling their reps back but nobody could give me an answer on when I was going to get my air conditioner fixed.

We typically submit claims to TotalProtect online and it's very easy. Their representatives were courteous and there was only one incident where I wasn't able to get my questions answered. This happened when I had the water heater replaced. Eventually, I got to a supervisor and that supervisor was able to answer my questions and resolve the issue. All the technicians they sent have been great and always do good work. We even use one of them to come out for annual inspections and furnace and cooling.

HMS Home Warranty was part of the sales contract when I purchased my home. It was easy filing a claim to them and their reps have been good. The contractors were really experienced and knowledgeable about the appliance they worked on. They made suggestions for the future too. I've been pleased with their work so far.

We got TotalProtect Home Warranty through our bank so many years ago. The last claim we had with them regarding our AC was great. The claim process was easier than in the past. We dealt with the same issue on another heat and air-conditioning unit once before and it was a total nightmare. It took them a whole month to put in a new air-conditioning system. TotalProtect cleaned up their act. We’ve never had any problem with the technicians. The heating and air-conditioner company we dealt with this time was extremely prompt and knowledgeable and the service was fantastic. They worked really hard to get the problem with the AC resolved and did a good job. The quality of their work was great. The only thing we’re concerned about was the $1,500 out-of-pocket costs that weren't covered. I can understand paying $400 or $500+, but with what we’ve been paying, $1,500 was extravagant.

HMS Home Warranty has been excellent, efficient, and nice in their service when you call them to submit a claim. We had a problem with the wires, and they came out the next day and took care of it. We also had a problem with the garage door opener. They came out, but the problem turned out to be more than just the opener, and we had to have the whole door replaced. The tech that HMS Home Warranty sent was capable of doing that, so we went ahead with them because they were competitive with the other bids, and they did the work. The garage door is in and working, and we're very happy. We renewed with HMS Home Warranty for another year.

It's easy submitting a claim with TotalProtect. The last one was for the air conditioner and the tech did fine and the unit is still working.

HMS Home Warranty has been super every single time I submit a claim. I found out it's easier to do it online. They get back to you quickly and I'm well-pleased with it. It's almost like my problem is theirs, and that’s unusual in today’s market. Because people usually are, “I don’t care. I don’t have time to talk to you.” I only had one little problem though with one of the technicians. He didn’t quite do the job the way it should have been done. He was the heating and air conditioning guy who had found something that was not wired properly and he hot-wired it. That upset me a little bit, but I called HMS back and he came back out and fixed it. It was a shame I had to call, but he was new in his business and I was happy with the end result.

I found out about TotalProtect Home Warranty through my bank. It has been all right with them, but sometimes they pick contractors who are too far away. Other than that, their claims reps have been okay and the quality of their technicians' work has been fine.

We have had Total protect home warranty for many years, and despite our loyalty, every time we have a claim it is an ordeal. We have two homes covered by them, both next to each other, both owned by my father. I leave in one with my Husband and 4 kids, and My father lives in the other with my mom, and my 80 yr old aunt and 90 yr old grandmother(my dads sister and my mom's mom). We live in NC, summers are pretty harsh. Two years ago my Air conditioner fail, and it took 2 months(may 22nd to July 23rd) to get it fixed, first they were not going to, then they could not get the part because the company did not make them, then it was not covered, then I had to pay for most of it. Finally after going back and forth, we got the air fixed. Last summer, the cooling failed again, they came out and fixed it quickly (two weeks) but could not tell me why the part they had replaced needed more cooling. So that brings me to this year. May 9th we woke up the air, once again not working. I filled a claim. The next day I got a call from a company called Accent Comfort Services, Llc , they could come out the following day between 8-10 am. I asked if they worked on my type of unit, and they said yes. The next day at 9:45am I called to find out why they had not come yet, I was told that they did and that I told them I did not need them. That was not the case, they had gone to the wrong address, so they rescheduled for later that day(making me lose a whole day from work). When he came out, he was very confused and told me they did not work on my system. So he left. I got a called back from my home warranty with another company name, and to call them. So I did, they also did not work on the unit. So I called the warranty company back and was told that Brown service (which was the company that had replace the part two years ago, and worked on it last year) would be available and they would call me. Two days went by, and I did not hear from them. So I called again, the person at total protect I spoke with was very rude, and even said that claims were processed in the ordered received. I told her, a dishwasher does not have the same priority than air conditioner in the summer, she said, "ma'am the temperatures this weekend have been in the upper 70's so I think you are ok" She went on to say that brown service did not have an apt till the following Friday, a week away. I told her I did not have a choice. The following Wednesday I called to see what time they were coming on Friday since I had not gotten a time, and was told they were not scheduled to come. I escalated my complaint to a manager, 35 min on hold, I got a manager and they got brown service out the next day. Brown service was out for about 10 min, said the unit had a problem they did not understand and that they called the manufacturer and when they get a call back they will be back out. Another week goes by and they come back out for 10 minutes( I called 3 times during that week getting a different story every time) said the compressor(part they had replaced 2 yrs ago) was bad again and they would call my home warranty. After calling for 4 consecutive days, I was told by a manager, that they were originally going to replace the condenser, but saw that they had just replaced that two years ago, so that they were asking Brown service to quote a full replacement. I told them I would be willing to replace with a regular unit instead of the Geo thermal if it would be less problem and get the unit replace sooner. On Friday the 3rd, Brown service came out to take measurements. I called the following Monday and was told it was under review, I called again on Tuesday and was told that they were giving me the option of replacing the condenser and I had to pay $205 or they would give me $1800 towards a new unit. I told them $1800 would not even cover half of the replacement and to go ahead and replace condenser. I called Wednesday and was told the part was ordered. I called Friday and was told the part(that two years ago manufacturer did not make any longer) would arrive on the 13th of june. But they did not have a tracking number for me. To make matters worse, temperatures are in the high 90s, and I have a 3 yr old with allergies that has had to camp downstairs because the upstairs if in the low 90s. I have had to initiate every call for an update. I offered them the number and name of the company that installed the system and would know more about it and was told they only deal with their providers. Well, they hire providers that are not reliable, that provide second hand service, and are never available. To top it all, my fathers unit at their home has stop working last night and when he made the call, the earliest they can get Accent Comfort Services, Llc out it Friday, a week of high 90s with a 90 yr old and 80 yr old in the home. Part still not delivered, my air still not fixed and I cannot get them to move any faster. This company claims to Never use deceptive practices to try to deny your claim. Typical replacement: $4,000, and they offered me 1800. I have been very patience and given them the opportunity to resolve this. It took them 3 months to come out and fix my microwave, and its been over a month on my Air conditioner.

We have purchased this warranty protection for at least 11 years. It is now June 13th and we have been going back and forth about out AC since May 27th. They sent the company that they use to repair but we ended up with a bigger mess. That company only checked the outside unit and added freon. Needless to say, that wasn't the problem. The part that's in the attic ruined the ceiling in our garage. They never even checked to see if there was a problem with that part. We called and they came back and said there was a problem that of course was not covered. That company suggested a new unit. DENIED!

I had two claims this past year and everything was taken care of fine. We bought a little condo, and at that time, having a home warranty was part of the deal. That’s the first time I have used HMS. I always took care of everything myself before, but I'm getting out of that age now that that’s not quite as easy to do. The technicians were really good. The first guy who fixed my water heater was fine. There was no problem at all. Then, we hadn't had a washer for about a week. So I called and the next day, the second one came. And he came with the part that he had to fix to hold on the inside of the washer. And the washer was only 15 months old. And he got that done and it was fine. My wife hasn’t complained at me since.

Our realtor told us about Total Protect when we bought the house. Their reps been very courteous and helpful when we submit claims. We've had several techs come out and they've all been very professional, got the job done. We're glad that we have Total Protect because we've used it a couple of times an it hasn't been a bad experience.

It sounded like a wise move to have a home warranty to keep things even, and I'd rather pay a little bit each time than get hit all at once for something. So, I looked at several home warranty providers and it looked like TotalProtect has a very good plan, their price was comparable, and had everything that I was looking for. I called one claim on the phone and they had somebody come out and take care of it for us. It was handled rapidly and professionally. They took care of it very satisfactorily and I was well-pleased, that's why we're staying with them. The technicians were very nice too. They had some booties to put on when they came in the house even though I told them those weren't necessary. Everything was first-rate. The quality of the work they performed was very good. I have already recommended TotalProtect to other people.

I've submitted a couple of claims to TotalProtect and I hadn’t had any problem. It's been very easy submitting a claim but they have a tough time getting somebody out here. The technicians have been pretty good, though. The first one I had wasn’t the best in the world, but he got the job done eventually. They’ve done the best they could and I’d recommend them to a friend.

I got HMS Home Warranty when I initially bought my condo nine years ago, and I kept them for my new house because it offers peace of mind. The claim submission was usually really easy. The only issue that I ever had at the condo was because I have an Aquatherm heating and cooling system and a lot of times, the initial contractors who were sent out were not familiar with that system so they didn't know how to work on it. There were a couple of times where I had to have multiple people come out. But the technicians have all been very professional and everything that was done worked so I didn't have anything unresolved.

We called HMS Home Warranty when we first moved in the house because when we turned on the air conditioning, we thought it was broken. We had no idea the air conditioning wouldn't work on both levels - it only worked on the top. There are two bedrooms and a full bathroom on the lower level, and the air conditioning on the lower level doesn’t work. It isn’t a basement. We're not happy since they never bothered to tell us, and it wasn’t in any of the information. It was completely frustrating, and when we talked to them a few times, they said they're going to charge us because there was nothing wrong. They said it was never hooked up, so nothing’s broken. Additionally, they said it was $65 at first, and then they sent us a bill for $100.

I have a good relationship with TotalProtect Home Warranty over the years. The claim submission process is easy and claims are handled very nicely. I would just call and the people come by the next day. The people they sent were very nice. They did a great job and gave good results.

When we bought our house at the end of last year, our mortgage writer set us up with HMS Home Warranty. I really appreciate the ease of making a claim to them. We've done it twice since we lived here. Everyone has been great. The person who helped us with the air conditioner months ago was awesome, although he had to come back out for a second time. The AC stopped working the way he thought it would. He figured out what the problem was and took care of it. For the second claim, I called for the refrigerator-freezer and the stove. The stove was my user error, though. But for the refrigerator-freezer, the tech fixed the fan in the freezer.

Our experience with TotalProtect Home Warranty has been good. The technicians that they've sent did a good job with their work. I'd recommend them.

My experience with TotalProtect in submitting the claim, the service I received, and the follow-up were very positive. The rep was able to send the repair paper when needed to the house.

TotalProtect was included in my mortgage funding, so I just went with it. Submitting claims was very accurate and timely. I like the fact that they're concerned and that when I have a problem, they would get right on it. The claims reps were great and very courteous. The technician was good. One time I had an issue with the air when it didn't work and he came back out. He said that I can contact him if I'm having any problems. Of course, I have to call TotalProtect if it's pre-existing, but each time, if I had to call back, the techs were real courteous, understood my problem, and got back out.

TotalProtect was offered when I first bought the house and we decided to get a home warranty since it covers the appliances and other small things. Submitting a claim with them is really easy to do. They have courteous representatives who always know a lot. Most of their technicians are also very courteous and knowledgeable and work quickly. The only exception were the technicians who were late. The window for him was around 12 to 4 and they showed up at 4:45 or 5:00. I was coming back from picking up my child but my neighbor was there. However, the technicians were very rude to my neighbor even though they were the late ones. Nevertheless, TotalProtect technicians do good quality work.

In eight years, I used TotalProtect maybe three times. The only complaint that I have is the lack of communication when the tech was in my home. After getting the job completed, I had to call TotalProtect three or four times to understand the claim issue and what happened. Nobody called me to tell me about it. But other than that, the techs were fine. I am happy with TotalProtect but they have to improve in communication.

If you ever need to open a few claims TotalProtect will cancel your service and use excuses that they didn't have a form of payment on file, however we've been customers of theirs for years with the same debit card on file that hasn't changed. We had three properties with them and we recently had to file a claim and found out that they cancelled the contract on that home. Now again today, I call them for another property to find out they cancelled that contract as well. Thankfully I have signed up with another warranty service rated higher than TP and planned on cancelling them anyway. I wouldn't ever recommend this company to anyone I know. They are absolutely horrible. And on a last note, they will send contractors out that never come out as scheduled. One time it took almost 2.5 weeks for our air conditioner to get fixed. Their contractors have even tried to over charge us until we complained and asked TotalProtect to find us another servicer to provide a quote. Which saved us nearly 400 dollars. Yet TotalProtect cancelled us shortly after that claim was filed and closed. I will be looking into filing an official complaint with BBB against them for bad business and dishonest business practices. Go to another warranty service is you want to avoid this happening to you.

We love TotalProtect. We had a similar plan back in Texas and after we moved up here my husband shopped around and said it was the best one he could find. At least 50% of our claims happened after 5 in the afternoon. If he calls it in, he tells them what the problem is and they give us whatever we need, or they contact my husband the next morning to get the process rolling. The quality of work has been very good and the techs have all been good to work with. We’ve had a brand new washer and all we had to pay was the service call. We’ve also had four appliances that have bit the dust and they’ve come out and replaced them. They let us upgrade and we pay the difference to upgrade.

Submitting a claim with HMS Home was easy and painless. Their reps seemed to understand and were very courteous and prompt with responding to my needs. I was satisfied. I was concerned about my air conditioner since I had just bought my house last August and it wasn't running. The first guy that came out just added Freon to it and said if I continue to have issues with it running, to call again so I did. This time, they sent someone else out and I insisted that they go up in the attic where my unit is. He said everything looked fine up there. So, they got it fixed. The technicians seemed to be very knowledgeable in their field and able to identify and help me with the issues.

It’s easier to talk with someone versus doing the online claim. Sometimes the hold time is a little long, but I’d rather hold on than do the online filing. Their claims reps are very good. The technicians have been good, too, except one company I did not care for. I have referred a lot of people to TotalProtect. I have recommended them at mom’s house, two coworkers, a cousin - it’s about 10 people - and they have signed up for their services.

I submitted a claim because my unit started blowing fan air. Customer Service was excellent and cared about my concerns. Although I had a time getting a response for fast service due to the temperature, they insisted on helping me find a contractor. They found Pharr Heating and AC. Thank God!!! He made sure he got here at the end of his busy day and fix my issue. Many, many thanks to both TotalProtect and Pharr:)

The claims reps have all been very kind. TotalProtect has replaced my garbage disposal twice. The first one was an inferior quality, so it had to be replaced again in three years and this new one is a much better quality. But my biggest complaint with TotalProtect is they don't service the icemaker on the refrigerator.

It's been great submitting a claim with TotalProtect. The technicians, as well as the quality of the work done, have likewise been good. I have another house here at Dauphin Island and I will get TotalProtect on it, too.

HMS is great. I'm a realtor so I have them on my house and I recommend them to all my clients as well. Their claims reps and the techs sent out have always been really courteous and friendly.

We've had TotalProtect's technicians out here. They were very courteous and they did their job. With their coverage, there is a number that we can call and techs would be out here right away, like the next day. We've been happy with what they have done when we've called them.

We have TotalProtect on a house that we use mostly on weekends. When we go down there and find the air conditioning doesn't work and it's a hundred degrees, I call them. The people who come to take care of the problem are wonderful and usually do a heck of a job. But this is the third or fourth time in a year that Total Air fixed the AC. I call them and nobody answers the phone on weekends or holidays and we may not get set up until Monday. It's horrible because we can't stay in the house and we either have to turn around and drive three hours back to our house or go to a hotel. I called several other contractors to see if they work on the weekends and they do. If they can't get anybody and won't approve work on a weekend, I'll start to look for somebody else. I have another month with TotalProtect.

TotalProtect's price was very competitive and it had a broader range of coverage than other plans we'd seen. We called and told them that our disposal quit working and we quickly got a call from a local contractor who received the order to come out and replace the unit. He asked us some questions and gave us a time that he was going to come or he could come the following day. He then came over and within 30 minutes, he put the disposal in and cleaned up after himself. Our house, kitchen floor and cabinet were cleaner after he got through than way before he started. It was a wonderful thing and it made a believer out of us.

It's very easy to get an appointment with TotalProtect. We have used them about three times and they've been good, except for this last time with the air conditioner. The tech was very friendly but took about two days to get down here and when he did, it was 11:30 or 11:00 at night. Then he went down again and it took maybe three days for him to come down here. The first time he came here he said he had a lot of customers. But I found out that that company is Waco which is nearly a hundred miles from where I live, which is in Waxahachie, Texas.

Submitting a claim with HMS Home Warranty was easy. I had to pay for something I didn’t know why initially. Part of it was covered and part of it wasn’t so I got a little confused but I understood eventually. Nevertheless, it was a very seamless experience. The technicians were very nice and we haven’t had any problems since the repair.

One of my friends had TotalProtect and she told me about it. I was going to look into it but then Bank of America, the one I have my mortgage with, sent me an email offering it. So I got it through them. I've heard people had some bad experiences with the homeowner’s insurance, but I figured that TotalProtect had to be legit if my bank brought them up.

We partnered with HMS Home Warranty. I'm in real estate business myself so I know it's a good thing to have. Submitting a claim was an easy process. The claims representatives were patient. They also have been very responsive and helpful. I ran into a bit of a challenge with one of the claims and they followed up with me immediately. There was one in particular who was incredibly thorough and understood the position we were in and was working to explore it a little further so that we could address it in a proper manner and I was very impressed.

HMS may be the worst customer service I have ever experienced. I have had an air conditioner out for three days and they eventually sent someone who did not think to bring a ladder. I now have two elderly parents in the heat with no recourse but to wait another week. I asked for supervisor and been waiting for eight hours for a return call. This service is a joke and not worth the money and aggravation. Stay away from this company.

I called with my first claim 4 days ago and they are still looking for a service partner in my area to provide service. I actually had to call to get an update. They are still looking but told me if I find someone I can have them come out and diagnose the problem and call in with problem and all costs for approval. Approval would taken at least an hour which would mean the service company would have to make another trip out. So I have called and waiting for a call back to schedule. From what I have read in other reviews I'm thinking they will be very quick to deny any claim.

I previously had a home warranty and we didn't have one at the time and felt we needed to do that again, so I decided to contact TotalProtect and close the deal. I liked what they were offering and the fee with joining them. The combination of all the items I selected seemed like a good deal. I've had a few claims and so far they've all been handled pretty quickly, so I'm satisfied right now. Their reps were very courteous and helpful. We've had to call on a few occasions and never had anybody that wasn't able to give me the answer that I was looking for. It wasn't always what I wanted to hear but they always gave me an answer. The technicians were very courteous too. They do their job and they've all fixed what needed to be fixed. All my experiences have been positive and I don't have any complaints or anything that I'd like to see different at this point.

My house was starting to get to the age where things might start breaking down and a friend recommended HMS Home Warranty. My experience submitting a claim was very good. It was a very easy process. The rep seemed friendly and helpful.Their technician was quick and he did a good job. Everything went very well.

I wasn't happy with my last home provider. I was working in real estate and someone came in and spoke about TotalProtect. They're very responsive, efficient and handle things quickly. The quality of work has been excellent. This is my third house and I've been probably with two or three other companies, and TotalProtect is the absolute best home warranty company I've ever been with.

My husband and I purchased a condo and didn't want any surprises for the first year. The realtor recommended HMS because we thought we should have something for one year anyhow. Claim submission was easy. Working with the claims rep was fine - they were prompt, everything was taken care of. Also, the technician was good. However, we've discontinued their service because we only wanted it for one year and the rates went up a bit. Nonetheless, I'm satisfied with HMS.

I acquired a home warranty from TotalProtect to ease the payments if something happens catastrophically. It's pretty easy to submit a claim, but it depends on whether you get the generic policy or the extended policy. For the most part, their claims reps are pretty good. However, the technicians have not always been so good. Their work quality is okay, but some of them don't know what the hell they're doing.

When we were buying a home that was 25 years old, our realtor provided us with three different options for home warranty providers, and HMS was the most straightforward. The process of submitting a claim has been pretty easy and their claims reps were very good. They’ve taken care of issues as they have popped up, and the quality of work has been fine. I was disappointed with one technician that installed an inferior part to what was in before. He was replacing the garbage disposal and he put a label on its make, model and specs of it, but it turned out that it was not at par with the one he took out. Still, everything else had been really great and overall, I'm satisfied.

I'm satisfied with HMS Home Warranty so I decided to stay with them rather than going with another home warranty company over the years. It's usually pretty easy when I submit a claim over the phone. When I call somebody, they would come out pretty soon. The technicians call and say they got a call that came through. Then they'd ask me to describe and usually they'll tell me what's a good time and when they can get out to see me. The quality of work they perform is great. The only thing is I wish that their deductible wasn’t $100. Nevertheless, they're great to have.

TotalProtect insured and protected more of my stuff at the house as compared to what I had, although it was double the price. Stuff doesn’t break every month in every household but I’m paying almost $500 a year, and on top of that, if some things were to break, I got to pay $85 for a serviceperson each time they come out. I guess in the long run, maybe once an air-conditioner breaks, $5,000, I’d paid for it already. In a sense, it's probably fair as long as the price doesn't go up.

Some friends told us about TotalProtect. My husband was very apprehensive when we submitted a claim to them, but we were very pleased with how fast we got the service. The technician came twice because he had to order the part and then came back. We had a little complication trying to schedule because when he was free we weren't and vice versa. But it worked out fine. I only paid it on a month-to-month basis because I wasn’t really sure how it would work and if we weren’t happy I was not gonna continue with it. But we are very pleased and satisfied with what’s taken place so far and hopefully that will continue.

Submitting a claim to TotalProtect has been an excellent experience. Also, all that went with the technician and the quality of their work has been good, although they had to come back one time because they didn’t totally fix it. But they took care of it the second time and I’ve been well pleased. This is a good company and I’d recommend them to my friends. I’ve been completely satisfied with them.

It's been very easy submitting a claim to HMS. I typically do it over the phone and the interaction with the claims rep has been really smooth. Also, the technicians have been great. There's one Sears guy who was having a bad day but he still maintained professionalism for the most part. Everything is still working so they did a good job. They're reliable and accessible. I’ve been happy so far.

Submitting a claim is pretty easy since I just make a phone call. But the first company I was referred to didn't service the area that I live in so they had to find another place which ended up being further than the first place was. But they still did a good job. It took a little longer than I expected but it was over a weekend so I just gotta have to expect that. The only thing that I was disappointed in was the fact that it didn’t include the removal of the old water heater. So now it just sits down at the back of my house until I get some help to move it. Also, the technicians wanted to charge me a ridiculous price for removing the old appliance. But they did a good job. They were there for half an hour, had the old one out and the new one installed and ready to go. All in all, it was an easy process.

I signed up with TotalProtect Home Warranty a while ago. It sounded reasonable to me for what it covered. It’s fairly easy submitting a claim to them. But one time, I got a guy who was useless. Once he found that it was the second time somebody was down here for the air conditioning, he simply said, “Well, there’s nothing I can do. I’ll put some Freon and then I’ll see." That was the extent of it. I said, "If you put Freon in and it’s a year later, maybe you could find the leak." But he said he'll never find it. He was so unprofessional and didn’t even have a bill. I went to pay him cash and he said I had to give him a check because he didn't have a bill. That work was never completed. He shot a Freon in and he left. When I turn the air-conditioning again I’m probably going to have the same problem. That’ll be the third call ‘cause the AC has a small leak in some place.

I've bought a home warranty from this company 2 years now. I made my first claim yesterday on my air conditioner. I had someone come out and look at it today to determine the issue. The home warranty will not cover the repairs b/c I have dogs and the repairman who came out to look at the unit determined the urine is what caused the issues. The man that came and looked at the unit looked through the fan to come to this conclusion. He did not test and does not know for sure this is what caused the issues. Regardless I do have dogs that pee in my yard.

My previous mortgage company sent TotalProtect and we thought it was a great deal so we got it. Their claims reps were always courteous, honest, friendly and very nice people. We get immediate result and feedback as far as finding someone for us. The only thing was we might need extra plumbers in my area. They had to pick a plumber 35-45 miles away and they just couldn't do it so they had to find another. They were overloaded with work but they wound up getting a plumber that was closer. In fact, it was a plumber who came out previously for something we have wrong and I couldn't understand why Roto-Rooter wasn’t on their list. The plumber did the work in a really quick time and I was very pleased. So far, it's not leaking. I had an awesome experience with TotalProtect.

I've had two claims with HMS Home Warranty. When I call, it's not a dial tone at the end of the line where I would feel lost and never get anything done. HMS is there trying to get things done, and the first claim went smooth. They were quick on providing service, the work was excellent and it was easy for me. However, I'm not too happy about my second claim regarding the pool. There's been erratic communication. I've had to follow up two or three times and it went over for a span of five days to get HMS to understand that a plumber can't provide service on a pool. The contractor had to tell HMS that they can't service my problem.

I've been a policy-holder with HMS Home Warranty for the three years I have owned this house. My experience with them was the greatest experience I have ever had. I said a lot of nice things about them in a recent review on an online survey. It's not tough at all to submit a claim. You just call them and they right away give you the phone number of a contractor, and then you call the company. Sometimes, they come on a Sunday but it's not been an issue at all. The technicians are decent. I tell them about the problem and sometimes it takes time for them to find out how to fix it, but all the time the job will be done in the end and the work they've done is good.

Most of the technicians sent by TotalProtect were knowledgeable and able to address the problem. Everything worked the way it was supposed to work.

Horrible company. My fiancé and I recently purchased an older home, and an HMS home warranty was provided as part of the purchase agreement. We were very glad we had when on our third day in the house we noticed the main drain stack leading from the second floor bathroom was not draining, and instead water was pouring down the sides of the stack through two stories of the home and down onto the basement floor. We promptly called their customer service number. They were very sympathetic and set up an appointment with a local plumbing company to come out and inspect the problem. The plumber arrived, assessed the problem and concluded that the cast iron pipe that the stack was composed of likely had numerous breaks at various places and would need torn out and replaced with PVC.

I ended up with HMS as it was the one recommended by the real estate people when I bought a house quite a few years ago. When I first moved into this house seven years ago, it was a mess. My furnace went out. It was 25 degrees out and HMS people didn't come for four days even though I kept calling. I was getting really irritated. Furthermore, I had to move out because I had two little baby dogs. When they finally did get here, they got the furnace fixed. They didn't fix it very well and a little bit later, it broke again. Again, they didn't get here for two days - this was in November or December.

I've had TotalProtect for over eight years now and I've been real pleased with them. Technicians well understood what the problem was, fixed it and I didn't have any problems. Work quality was excellent and I'm gonna continue to keep them.

HMS came out quickly after my husband submitted a claim. The technicians came and did what they promised to do. They were pleasant and explained everything.

TotalProtect has been helpful all these years. Their process of submitting claims is very simple that I didn't have to do very much but call in, give my account number and they took care of everything else. They are pretty good in getting the correct service person and following up to make sure that things were done properly. On the other hand, there's this one service call when the technician really didn't know what he was doing. He cut into my floor and the wall but he still wasn't able to find a problem. This resulted in additional damage that I had to pay for out of pocket. But other than that, their technicians have been fine. I'm selling my home on May 21st and I hope that I'll be able to continue TotalProtect with my new home.

HMS Home Warranty was already part of the house when I bought it. The sellers had already set it up, and they had no problems with them, so I just continued with it. It's excellent overall. However, I have to pay a $100 deductible, and when my water pump broke I was surprised that I had to pay for the whole $400. I didn't understand that because it was under the warranty for plumbing. Water had leaked in the basement once the faucet is turned on outside so I called HMS and they sent out someone but they didn't pay for it. But other than that, it's fine. The work done was a hundred percent.

My realtor recommended HMS when I bought my house. They told me how it worked, and it sounded like a good thing so I went with them and I’m really glad I did. Their claims process was very easy. I do it over the phone. I call them, tell them the situation and they get me in touch with the contractor. Then their technicians come out and do the work. So far, everybody’s been very good, nice and prompt. They were all very professional and I’m very pleased with their work. I’ve not had any issues and have them come back for anything. Since I’ve never had another home warranty before, I don’t have anything to compare it with. But I evidently picked a great one. I’m very happy with their service. They have good vendors.

When we purchased our house in 2003, TotalProtect was a part of GMAC and we just kept it as the warranty. We’ve been happy with their service. Over the years, there's only been one tech that I requested we not use. But the rest of them have all been good, very professional and got the work done. The only problem I have is when I have an appliance like a refrigerator that needs to be repaired, I hate having to wait, especially over the weekend, until they can find someone and let me know whoever is coming. But, other than that, we haven’t had any problems. Everything worked out fine and we’ve recommended TotalProtect to several people.

When we bought the house, it had the HMS insurance with it for a year (2016). That was the first experience that we've had with any type of home insurance. When the year is up for the insurance in October, we'll decide if we'll continue with HMS. We usually file our claims over the phone and it had been a good experience each time. Our only problem with HMS is that they don't have as many people linked with them here in Wathena, Kansas to come out and do the work.

Our house is old so we thought it might be a good idea to get a warranty. We looked into several companies and we liked TotalProtect. And since it was through our credit union, we went ahead and signed up with them. Submitting a claim has been an awful process - trying to get through somebody and finding someone to talk to, and always getting people that you cannot understand. My husband has talked to the claims reps and it has been tough for him because he doesn't hear well and then he got someone with an accent. But the tech from Sears has been very pleasant. He did the job as quick as he could and went through the dishwasher, but he couldn't find the problem. It was just one of those things that sometimes it works and sometimes it doesn't, and the dishwasher just felt like working while the tech was here. Overall, TotalProtect has been very good to work with. We are very satisfied and we've recommended them to a friend.

My realtor recommended a few home warranty companies, and then I looked through the different policies that she had recommended, and HMS Home Warranty had the best overall coverage. As far as filing a claim, it's a very easy process. I just called and let them know what my issue was, then it took a day or two for them to find somebody. There was also a quick turnaround time for getting everything done. My husband dealt with the technician and didn't have any complaints. The issue hasn't happened again, so I'm satisfied with the work done. As for the cost, the warranty has paid for itself with the first use because the guy who came out said that if we didn't have this warranty, it would've cost $450, which was the cost of the home warranty.

The furnace won’t shut and I had a couple of different people coming. I live here in Mercer and there were all kinds of dealers within 3 to 5 miles. The first time made me mad as TotalProtect brought some guys from New Castle and I wanted to pass them up. Then the last ones from Greenville Comfort were not too bad. They got the furnace shut off but they didn’t cure the problem completely by a long shot and it still looks screwed up as something’s wrong with the thermostat. I don’t think the problem is completely solved and that’s what they're here for.

I've had a few jobs done by HMS this year and working with them is always nice. They have a very good customer service and submitting a claim was very easy. I had no trouble connecting to an automated system then they gave me a phone number to call for a contractor. The whole process was very simple. As for the technicians, one company sent someone out who didn't understand the HVAC system that I had. This is an old system and they didn't repair this type of system. It was a waste of my time and I had to take another day off from work, so that was a negative.

Back then, it seemed like a good deal to acquire TotalProtect. It's easy to put up a claim though I prefer the old method of calling and talking to a person and discussing which contract they would give. Right now, someone's made the contract and I have to sign it. If I have a problem with the contract, I have to call and speak to a person. But that's the important thing, they give me the contract and it's up to me to contact TotalProtect and have them call a contractor for me. And all went smooth with the techs that came to my home. They come out and handle the problem. The air conditioning, hot water heater, and clothes dryers are going well. The quality of their work is all good.

When I bought our house, the sellers had the HMS warranty on it. I usually submit our claims online and it was very easy. Their reps have been very helpful. Both times I’ve called, they've been very good and have gotten right on what I needed to do. The technicians who came have been very good and their work has been good too! Everything’s been great so far.

Beware of HMS. Do not waste your money on this warranty. We had a hot water heater rupture which resulted in our water into our house needing to be shut off. While we had no water in the house and we were in a hotel... they drag their feet purposely with excuses (& refusing to put a supervisor on the phone). In the end we paid 2 service fees to get estimates for HMS, they continued to stall until we finally paid one of the companies ourselves (verses continue in a hotel). At one point that actually insisted on ordering & shipping a hot water heater versus get one at a local facility. They hold you hostage until you break... this company should not be in business, nor should their business practice be legal.

I decided to look into acquiring a home warranty because of the total coverage. Submitting a claim to TotalProtect for me was routine, nothing too easy but not too bad. The claims representative was professional while the technician was courteous and gave me some good advice. As for the quality of work, I’m expecting they correct the problem. It is satisfactory prices that we pay. I even got a 90-day guarantee. For the meantime, I won’t know until the air conditioning season starts because the work that was done will take its step during air conditioning, refrigeration experience.

My realtor suggested HMS Home Warranty so I had to purchase it for my home that I was selling. Since I was doing this, I thought to also ask for it on the home I was buying. Submitting a claim with them was really quick and easy - I called them and they sent the guy out. The technician was nice and did a good job. The only problem I have is I got the same washer I had before. The technician told me he hooked the cold up to the cold and the hot up to the hot, and I'm certain he did that. However, the water was hot when I washed clothes before, but now it's definitely not. I thought in time it'll become hot, but it's tepid - unfortunate since I like to do my towels and my sheets in hot water. Still, I had a good experience with HMS and I would recommend it.

My neighbor across the street had TotalProtect 15 years ago, so when we moved into our house and heard about it, we decided to get it, too. Filing a claim was pretty easy since you just tell them what problem you got, and they'll get back with you. They will tell you the name of the company, then the company calls and tells you what time they’re going to be there. And they'll tell you what’s the problem and fixes it. TotalProtect took care of everything. It was a great experience and my air-conditioner’s back working. Everything went smoothly like it should.

I have been with TotalProtect for over 12 years. Totaled claims I filed has been about $1,100. Now that I have retired I have time to research their charges. Each time I have filed a claim the sub-contractors they use has charged fees that are more than the quotes I get from independent repair people not associated with TotalProtect. This is a scam. They pay $175 for the water heater - I pay $871. This is not right. This was the same issue with my clothes dryer and the broken water pipe. I'm done with them. Don't use them!

I have no complaints with the quality of work performed by HMS Home Warranty. I've been a policy holder for 10 years and submitting a claim has been pretty easy. I file it over the phone. I never had any problem with their reps or technicians.

On day 1 of showing my home for sale, my water heater had a catastrophic failure. Gallons of water leaked out and flooded the adjacent bedroom. This was reported by potential buyers viewing the home. The water heater had to be drained and main water shut off to prevent additional damage to home. Water heater was not refilled and tested by technician. Technician recommended replacement due to age of water heater and the fact that it was leaking. Warranty company denied claim stating the water heater leak was preexisting. I provided them statement and have offered the statements of my realtor and the feedback of home showings that day to prove that the water heater had not been leaking.

I like the service from TotalProtect Home Warranty. They're very professional, informative and on time. They're offer suggestions.

I have HMS Home Warranty since January 29. It was provided by the seller as part of a closing agreement when I bought our present house. Recently, I submitted a claim online as I had some issue with my hot water heater. Right then and there they gave me a phone number to call for a plumber. I called them and set it up. The plumber was there the same day to fix it and the hot water heater is working the way it should now. He was very nice and personable. The web portal was super easy to use and I really enjoyed it. It was a quick, convenient and easy experience.

One of my friends was a member of TotalProtect. He referred them to me and told me they're very good. I changed to them and have been paying them monthly. It was very quick submitting a claim. After I called, they sent a person to my home. My water heater was leaking and within 24 hours, they were ready to install a new one. A company called C&P did a good job. It's been a wonderful experience with TotalProtect and I'm a happy customer. I really appreciate it.

It was pretty easy initiating the claim and having it taken care of by HMS. The only thing I don’t understand and am not satisfied with is we have to pay $100 instead of $50 when we signed up. HMS jumped it up to $100 and I was told that it must have been an introductory thing but my daughter still got it at $50 and they’ve had it for years. The service that they provided on my rental home was good. I haven’t heard any complaints from the tenant. I’m happy and I don’t have a problem recommending them. Lastly, I understand that HMS doesn’t cover septic tanks in Texas. This is confusing because they’re covered elsewhere. So, it seems like we’re discriminated against in Texas.

Acquiring home warranty is a smart investment. There are several home warranty providers and I decided to pick TotalProtect, a company with a good and well-known reputation. I had a good initial experience with them when I tried them out. I called them to submit a claim and the process was very simple. Then until a few years ago, they said I can do it online so they made it very convenient. They got back to me promptly when I submitted a claim. I have no complaints about their technicians and the quality of their work.

My wife hooked up with HMS Home Warranty and she takes care of all the bills. In filing a claim, we call them up, tell them what the problem is and what’s broken. They assign us a number to call for a certain contractor and they come down here. They look at what’s wrong, fix it, and we give them the money, which is $30 or so. Their techs have been nice, friendly, and polite. There are certain things, though, that we filed a claim for but we were told they weren't covered. Other than that, the service that we get is as easy as 1, 2, 3. We don’t have to jump through any kind of hoops. There's fast decision. We haven’t had any problems, so far, since we've had them.

I've had an excellent experience with TotalProtect. Because of the service my daughter received, she referred TotalProtect to me. I like their price and then the deductible that I have to pay when somebody comes out. It’s easy to submit claims with them. I submit my claim online and someone will contact me to let me know what company is going to come out. And then that company will call and schedule the appointments, and they come out and do whatever I need. I haven’t had any trouble with anybody. The technicians have all been very friendly and helpful. They come in, do what they need to do, explain what they’re going to do and then they go on and do it. If they have to do anything extra, they let me know, and they call and get an okay for whatever it is they’re doing. They’re professional and courteous.

TotalProtect came in with my mortgage for about 15 years ago. Everything's been responded to very quickly and the people they send around have been very polite. They are a good value for money and we've got a lot of reassurance wherein in case something breaks down on a month when we have a lot of payments out. We have a home in Arizona and a condo here in New Jersey where I'm at present. We got a policy for both places and I recommended TotalProtect to a friend.

I've had HMS Home Warranty for over eight years now. I feel they are the best so I stayed with them. Their claim process is very simple. Their reps are very courteous and if there’s a problem, they try to solve it. And if they can’t fix something, they stand by what they say and they replace it. Their technicians are very courteous too. I like it so much that I bought a policy for my daughter. They have a fantastic service.

Everything with TotalProtect was perfect. Their price was good and I wanted everything that they were offering covered. I used them about a month ago to work on my washing machine, and the guy came out the next day and fixed it. He didn't joke around.

I got TotalProtect because it’s beneficial and a good way to have peace of mind. Submitting a claim is a simple process and it’s very user-friendly. The claims reps were courteous. Although it would be helpful if there was some way for them to have the package that the customer has in his or her coverage readily available. Because as a customer, we only use it once every six months, so we forget what’s in our coverage and what’s not. Nonetheless, I’ve been satisfied with the quality of the work done.

I usually do my claims over the phone. Everything was professional. The technicians that were used recently were great. They returned my call as soon as I made the claim. A couple of years ago, I had a hard time getting a hold of the technician that I had to call back and get reassigned to somebody else. But I haven't had that issue the last couple of claims. HMS Home Warranty has been okay but some of the fees that aren’t covered under certain things can be tedious on some of the claims that I had to make. It can be frustrating.

I've had my dryer and garage door worked on by TotalProtect and everything worked perfectly. I've been very pleased but there was one job where they didn't cover for the plumbing. I thought my washing machine was broken, so I called them. Sears came out and found out that it wasn't the washing machine that was broken but the drain line and it was because of that that the washing machine couldn't pump the water. They had a plumber come out and on the line they encountered a snake and broke something and water came out on the floor. However, they blamed it on someone else that maybe previously worked on the line. They said that it had been repaired before and had not been done properly, and that's what caused it to break. So, they didn't cover it.

I've had TotalProtect for eight years now and have been satisfied and happy with the service. If I have a problem they take care of it promptly. The technicians are excellent and pretty quick at what they do. They're also generally here when they say they're going to be here. I've recommended them and two people have signed up because of what I've told them.

The HMS home warranty was still in effect when I bought the house and the person who sold it to me told me maybe I might want to keep it. After listening to a lot of my friends, I thought they were the best option for me. Filing a claim with them was very easy and simple. Sometimes I don't even get to talk to a person and an automated machine does all the work. I had a problem with one of their technicians but for the most part, all of them were perfect.

I was buying a house that was about eight years old so and TotalProtect had some options. I pay a little bit more for the full, total coverage, but I could get a lot of stuff covered. I never had any issues with claims. The ones I've had have been pretty decent so far. Recently, I had an issue with the air conditioner not blowing. They called me right away and had a guy out relatively quick. I'm very happy with them as of right now.

Two weeks after they originally said they were not going to reimburse me for this plumbing issue, I received another call that said they actually would reimburse me. Two weeks after that phone call, I received a check in the mail. I am happy with their decision, the only negative would be how long it took to resolve my dispute.

Placed a claim on 04/19/16 and still can't get issue resolved. Initial installer put in wrong unit, which went bad in 1 year and TP won't honor repair since it's under manufacturer warranty. It should be warranted by TP since they didn't verify unit information prior to installation, so i'm left holding the bag with having to install an entire HVAC system inside and out since nr-22 is obsolete. I can't get the warranty company to even talk with me about it after multiple attempts to resolve issue. They don't want to take responsibility for the people they send to your property and your stuck will the liability when it's all said and done. Most places will at least give you an official decision..not here my claim was closed two days after placing the claim. Talk about great customer service and follow up service, don't expect to get it here.Save your money and your time because it won't get you anything but disappointment.

A friend told me about TotalProtect and how good it was for him so I took him up on it. Making the claim was alright but getting the work done wasn’t so good. I had a claim maybe a month ago on my air conditioner and it turned out to be a fan up in the attic. The people sent were good. The second time turned into a disaster. I called in because I was having trouble with my water pressure. The technicians came out here and determined that it was the water softener. They said the problem was caused by the hard water going through the water softener and they wouldn’t cover it. But that's the reason for a water softener.

We got HMS Home Warranty when we bought this house. It'll be a year in September that we've been with them. We've had two claims, and the filing process was fairly easy. They were very helpful. One of the techs who came was from Sears and he was very nice. When we had a water leak, a gentleman from up around Carlinville, Illinois came. Both the techs were very helpful and knowledgeable of what they were doing. They were very efficient and fast. The whole experience was very good. We're glad that we've got HMS Home Warranty and we would definitely recommend their services.

I had a disappointing experience last time. My issue is still ongoing with them. I received a check from them that wasn't the amount that I was told I would get and I haven't heard back from them for my claim. I've sent a couple of voicemails now to the supervisor, Miriam, but she hasn't called me back so I don't have a very good word to say about TotalProtect. My air conditioning stopped working some time ago and I called TotalProtect out here to fix it, and the air conditioning guy said it was something electrical so we had to wait for an electrician to come out. After four days of not hearing from TotalProtect in regards to getting an electrician, I called them. They said that I had to call the electrician to have him come out and they would reimburse me. I called the electrician, had him come out to fix the problem which wasn't really a problem.

I’ve had TotalProtect Home Warranty for quite a while. I haven’t really tried it yet but I’m sure I won’t have any problems.

We bought a used condo and HMS warranty came with it. So far, our experience with them has been very good. I’ve called them on two different times for two different problems and they’ve been very good to deal with. Their reps have been excellent and their technicians very pleasant. In fact, we requested to have a second call on our refrigerator and the first service person to come back out because he did such a good job and was friendly. It's the same with the air conditioning fellow. I like their service people. It was more than I expected from the warranty company and they did a great job.

Submitting a claim to them was excellent. The process was very easy. The claims rep was very good. Also, the technician was very professional and did everything good. I am very satisfied with the quality of work that was performed by TotalProtect.

I submitted a work order request on 8May2016 @ 1945hrs. I was called the next day indicating a Mr. Donly ** would contact me to set up a time to come look at the hot water heater. He never did. I call TotalProtect and informed them and they gave me his number **. I called and said he was on his way to Memphis and couldn't get to me til Monday evening or Tuesday morning. I call TotalProtect again to see if there was someone else that could come out because I needed to take a shower as I am disabled and can't get in and out the tub. I was informed they had to wait for Mr. ** since he could be there that day or the next. He showed up unannounced at 1835hrs. He informed my wife that he would be back the next morning, he never did. I called him at 1300hrs and he told me he couldn't find the 50gal lowboy replacement water heater so I asked if a 40gal would do. He said I would if the insurance company would allow it. I received a called from TotalProtct and was told that I have two options: I could wait 3-5 more business days for the service provider to get one delivered, or I could take a contract credit. I asked how much the credit was and was told it was $852. So I asked how much was the repair/replace of the hot water heater. The service rep told me he would have to get a quote from Mr. **, but he wouldn't inform Mr. ** what the figure was that had been discussed with me. The service rep put me on hold and when he returned he informed me that Mr. ** estimate was $852...really. I went and priced the Electric 40gal Hot Water Heater at Lowe's (Same place Mr. ** had gone) and discovered that the water heater only cost $349. Really...so he was charging $852 (same as the contract credit) for a $349 water heater. The situation with the contract credit is that I would have to pay Mr. ** the $852 up front and get reimbursed within 2 days or so. I explained to the service rep that I didn't have that type of money so since I couldn't get the requested service, I would do it myself. After I purchased the water heater, I called TotalProtect back and asked to speak to a supervisor because someone is getting a kick-back on the service calls. The rep asked why I needed to speak to a supervisor and I explained the situation to him and what had happened. He covered it up and I couldn't speak to the supervisor. So I informed him that as of June 1, 2016, their services will no longer be required and I am canceling my contract with them and going with a different company . I believe they are a bunch of lying crooks that are ripping off the insurance companies and have people that they only work with that will give them a part of the kick-back. A $349 hot water heater that takes only about 30 minutes to replace, no lines have to be replaced, the water heater is very, very easily accessable, but it will cost $852...really.

I contacted Total Protect because my GE Refrigerator was leaking; it leaked so bad it damaged my floors to the point they needed to be replaced. Refrigerator part replace all is good. Well a few months later, refrigerator leaking again, floors getting wet, Total Protect called, part replaced. Next month, refrigerator leaking again, Tech now guessing what is wrong and just replace a part he think is the problem and stated "This is a very good refrigerator and GE have a lot of parts"; the very next week, refrigerator leaking again, now my floors swelling a little. Call Total Protect, get scheduled for GE again, the Tech calls me and says "I'm just going to replace the door; I'm having the part deliver to your call when you receive it". Go scheduled a week later 05/12/16, but in the meantime the refrigerator is still leaking, have towel to soak up the water. I'm so fed-up I request for a Supervisor to call me last week. Called today 05/11/16 and was informed that a Supervisor did call and left me a message. Checked phone and no message. Was informed that they couldn't give me the Supervisor number but will put in the system I called. REALLY. The Customer Service Rep stated "Total Protect is not responsible for consequence incidents. REALLY PEOPLE. My floors were replaced due to the leaking refrigerator and now you telling me you not responsible, most certainly you are. Stop putting a Band-Aid on the refrigerator and replace it. Now who is going to replace my swelled floor due the leaking? Still waiting for a call from one of there VERY BUSY Supervisors. I think I need a lawyer.

TotalProtect was recommended to me. I have submitted a claim to them and I find the process to be a fairly easy one. I thought the technicians were very professional. The quality of work done was very good.

The claim process at TotalProtect was quick, easy and to the point. So far, I've had good technicians. However, there was one technician that I had a problem with wherein he was a bit aggressive. He worked on my air conditioner but he judged me based on my complexion and went too far, and I had to report him. So far, their reps helped handle the situation in a professional way. Overall, it was a really good experience. Every time I call whether or not I talk to a technician or go online to do my order, I'm always handled quickly. The turnaround is not too long for getting somebody to call me up and do the service. I would recommend TotalProtect to anybody and I would not be without it.

When I purchased the house, the owner had insurance with HMS Home Warranty and it was transferred over to my name. The home warranty company takes care of everything for me and I'm satisfied. Submitting a claim was very easy. I had someone come out and fix my oven and the work done was outstanding.