Cinch Home Services Reviews

Use them twice for plumbing issues. Both times got a claim number and contact number to plumbing company. No one ever came to fix my problems ended up calling a local plumber anyway.When you have a bad plumbing issue a leak or major blockage you need to know when help is coming.Had sewer backing up in toilets and bathtub.Had a plumping issue with the bathtub and shower every time we take a bath or shower water leaks on the floor.Save your money up and quit giving away this company is no good.

Buyers BEWARE! 15 months and counting, the check for a furnace replacement has yet to be received. I paid my monthly premiums for over 2 years. I filed a furnace claim, had to hire an outside vendor, fully approved by total protect and 15 mo later all I hear is the check is being mailed. It's for $1291.00. This company is a fraud. They DO NOT PAY CLAIMS! I repeat, they do NOT PAY CLAIMS! I've carried home warranties for the past 10 years and never ONCE had this issue with any other company. BEWARE! DO NOT RECOMMEND!

Where to begin, I been with CCHS since 2008 and recently since 2017 I upgraded my plan. But, here is the problem. I have made four claims or so, my washing machine and garage door opener which were repaired promptly. The problem began when I begin making claims for my ac unit which I've had since the house was built in 2003.

My HMS warranty came as part of the package with the purchase of my townhouse. Everything was fine with my experience in submitting claims. I did this online and their website was easy to navigate. Also, the contractors that I've I worked with were very good. But the price of the warranty went up and I wish its renewal was more in line with what it originally cost. Still, I would recommend HMS. As a matter of fact, I have already renewed with them for the upcoming year.

We’ve had several different claims with TotalProtect and I may be overusing it, but they have really helped us out quite a bit. Some people are afraid to use such companies ‘cause you get cancelled or your rates go up. But it has not happened with TotalProtect. The bulk of my claims with them are called in because it was quicker. But I’ve done it through the website once. Their reps are really good. The only complaint I have about these companies in general is that they have service providers that are on their network. So if I have a plumbing problem and call TotalPtotect, I can’t get my own plumber. They’re gonna assign it to somebody in their network. We’ve had once or twice where something’s going on and the provider can’t get out in a timely fashion. It depends on what the situation is. We know somebody who’s a plumber that we’ve dealt with in the past and it would really be nice to give them the business.

I used American Home Shield for five years and I had a very bad experience with them. So, I canceled my warranty with them and went with TotalProtect Home Warranty. I’ve had TotalProtect for eight months now and it has been a pleasant experience. I've had a claim with them for the refrigerator and they did excellently. The response was fast and the technician was very professional.

HMS sent somebody out to take care of my furnace when it wasn’t working and the contractor did a great job. He was very professional and knowledgeable, and he did the job right where he didn’t have to come back and do it again. I had a problem with one part though and, on the edge of winter, I had to wait for five days to get a replacement. That was a problem. But other than that, my experience was fantastic and I'm happy with the experience.

Over the last 10 years, my experience with TotalProtect has been good. I was with American at first but TotalProtect has more coverage. I usually call to submit claims and the reps have been great. All their technicians have been very professional and great too. But there was a company that I called to fix my heating panel and after I paid them the $100, they said that they don’t do that. Then, I was told what I really needed. I felt I was ripped off. I had explained what the problem was, but they still sent someone out here, even though they already knew that they didn't do that.

We have been pleased with TotalProtect's service. The contractors that we had come over did very well, and it worked to our advantage. We submitted a claim for a leaky shower head recently. The claims process is very simple. I usually find it easier to call and speak with someone, and the reps on the phone have always been very good and helpful. The contractor came and fixed it immediately, and we never had any more problems with it. The people that came out were as nice as they could be. They came twice, for another thing last year. We always ask for them when we call because they were so good, and I would like to tell them to keep up the good work. TotalProtect worked for us, and if my friends trust my judgment and also use TotalProtect, they will really enjoy having that peace of mind.

When I submit a claim to HMS, I do it over the phone and they normally send a technician out the next day. My interactions with their reps have been fine too. There is one claim where I paid $120 for doing something though, and it is popping back up again that fast. So I will be calling HMS back.

On the 23rd of January, my furnace went out. I filed a claim with TotalProtect Home Warranty and I didn't get one up until this April. The first time a tech came out, he told me that I had to give him $120. Then, he came out again and I had to pay him another $125. Then, another guy came out and said something to the fact that I needed some kind of board and I had to pay him $120. The first guy that came out ended up doing the job. About three weeks ago, TotalProtect approved for me to have a furnace but it was hell. TotalProtect wouldn't approve it at first, so I kept calling and kept calling. I talked to TotalProtect at least 20 times before I got anything done. I got a utility bill right now of $800 because I was using space heaters. The furnace is now already installed and TotalProtect paid for it but I had to pay $975 out of pocket. I was told that it was for the California modifications and codes.

I’m a real estate agent and I’ve been working with HMS Home Warranty since 2014. I also use them for my own personal home and they do a great job. If I ever have a problem both in the real estate or personally with a contractor, they were very quick. Amy, the CS rep, is really great about reaching back out quickly and making sure there is a fair deal for both parties. That kind of mutual correction of things is great. HMS has a low deductible. I have the $50 deductible myself on my own home. I enjoy that because that’s a lot easier when an emergency happens.

I’ve had Cross Country for 20 years and my experience has been very good. Their coverage is good too. To submit claims during the day, I call in. However, if it is after hours, I go online. The website navigation is very simple. And when I call in, the reps are usually good. And during my latest claim, the rep was excellent. The technicians they've sent out have been top-notch. They were knowledgeable and did the job in a precise time.

I will definitely be cancelling my account with Total Protect and going with a Better Business Bureau company that has a verified better company rating, after I finally get the refrigerator fixed.

I have been with TotalProtect Home Warranty for 10 plus years. Recently, I had a furnace replaced and my experience was good. I called it in, I got somebody on it and they responded that night. At that time, we were already freezing cold for three days and we had a cold front coming in, so it would have been horrible. We would’ve been totally out, but I was prepared to go to a hotel. I know TotalProtect would reimburse for a hotel, so if need be, we could’ve gone there. But the tech came a few hours later, they arrived and diagnosed it. But they couldn’t repair it that night, so I was contacted in the morning and told that because of the equipment that needed to be replaced, they recommended a full furnace replacement.

I had to process a claim with HMS Home Warranty. It is the warranty the seller of my home provided during closing. The actual repairman told me that I had extra fees because HMS doesn't cover the cost of "Modifications" on my copper, gas line, flue, or even the disposal of the old water heater. They heaped the costs on me giving me a nice $540 bill. They keep citing the terms and conditions of their policy. Ultimately, it just sucks. I'm not understanding why I am covering the cost of labor/installation/disposal... So basically, HMS just paid for a water heater, and I had no choice in the brand. The repairman told me that I was required to use what HMS dictated. Thanks. This coverage is up in 2 months. I will be using a different company for my new Home Warranty.

When we first moved in the house, it already had HMS Home Warranty and we just continued on having them. Our experience with them has all been positive. It's easy to submit a claim. We can do it right on the phone and it's all automated. We made a claim on our washing machine and the technician who came out to our house for service was good. We're waiting on a part right now, and he's gonna come back and fix our washing machine.

I had a plumbing issue not long ago and somebody came out and repaired it. Submitting the claim with TotalProtect was easy. I did it over the phone and they were able to answer all of my questions. The tech who came out was quick and professional. I would recommend them.

TotalProtect has been a complete success. I've had them for about 12 years and I’m extremely happy that I got them, and I’m gonna continue staying with them. I love them. They're a very good operation. We had a noisy motor in my heater, and TotalProtect sent somebody who made a couple of trips down. The first trip didn’t work, and they did something. And I called and told them that the thing was still making a lot of noise. They said they bought an electric motor and that they were coming down the following day to put it in. That worked fine. When they came, they took the heater door off, and looked at it. They did something to it, but the door in the heater was a bit of a mess. It was my fault. And they had to tape it to hold it up. And ever since then, there has been no problem.

I went with TotalProtect instead of the other companies and I'm very satisfied with my decision. They seemed to have a better plan for me. They are very good in getting whichever company I might need. The last issue I had was when a company that they had secured never contacted me. When I called TotalProtect back, they got another company right away that came right out to service my home. Their reps were very responsive and friendly.

When I bought the home, it came with a one-year HMS Home Warranty. However, we didn't renew when the warranty ran out. When we were with them, I filed my claims to them by starting it over the phone but finishing it up online because of the submittal process. I had to scan some information and email it in. But it was easy. I’m technology-challenged, so I called to make sure I was doing it online correctly. The reps I spoke with were very good. They were very positive and talked me through everything. The guy that did our repair was fantastic. He did a great job.

I've been with HMS for a year and a half now and submitting claims with them has been okay. I file it over the phone and their reps are okay to speak with. Their knowledge of my policy is cut-and-dry. I have a policy number that I call if I have a need. The contractors they've sent have been good as well. I had a repair done on my garage door air handler system, and it was replaced. But this last one, we had a plumber coming out and I was told a range of time they'd be out. When I called the company, they said that they didn't have an appointment for me. Other than that, a warranty through HMS is well worth it. I can call them and don't have to pay out of pocket for everything.

Everything has been very good with TotalProtect. They have helped me out of a couple of jams. So I'm content with the service. I had a problem with a burner on my stove one time though, and they couldn't fix it. Evidently, the burner was welded onto something from the heat that was generated and the serviceman told me that there were no parts for it anymore. But it was not really TotalProtect's fault. It was the fault of the serviceman. Anyway, I'm happy with the warranty and I'm gonna continue with it. Most recently, I needed a hot water heater and TotalProtect was very quick to take care of everything for me. I was very pleased. Overall, I'm happy with TotalProtect and I'd tell my friends to use it as well.

I really appreciate HMS Home Warranty because when I dishwasher broke down, they helped me. The warranty is also really financially reasonable. I've recommended them to several people and I have also renewed three times. There is security. Plus I like how they treat me when I call customer service. I would rather deal with Americans though. Sometimes when I call certain numbers, I get foreign people who don’t understand what I'm saying. I also don’t understand what they're saying and the communication is very difficult. But when I call other numbers, I get Americans on the phone and we understand what each other is saying.

TotalProtect Home Warranty's customer service is awesome. They set me up with someone to come out to the house and if I need to change it, they work with me on that and they send me an email with the information in it. It works out well. They connect me with someone and then that person calls. We’ve had good contractors who come out. They are experts in their field. We’ve had someone out for the garbage disposal unit and on the refrigerator. The refrigerator was slow at first but it’s awesomely now. Overall, it has been a great experience. We pay the $100 and they send people to fix whatever. If they have to replace it, they replace it, so we come out ahead.

My mother has been with Cross Country/Total Protect for 10 years now and up until now, she has never had any issues with getting her appliances evaluated, fixed, or replaced. In Dec of 2018, her washing machine broke and she contacted her Total Protect Service (TPS) provider. Since December she has had multiple technicians come out to evaluate and attempt to fix her washer. At one point the tech stated that the part needed to fix the washer had been discontinued. TPS and informed my mother of this and told her that the washer would be replaced. After several weeks of waiting to hear back from TPS she called them and they then told her that they had placed an order for an alternate part that they decided after some extensive research that should have fixed the washer, but to no the avail washing machine is still broken. The technician was suppose to come out Friday and evaluate the washer, but never showed up. My mom has made numerous phone calls to both the contractor and TPS, but still has no resolution. The contractor is not answering their phones and TPS tells us there is nothing they can do until they speak with the contractor whom they can not get in contact with either. There is no accountability with the contractor that was hired through TPS, and nor with TPS who continues to give my mother the run around. My mother is 71 years old, has had 3 back surgeries, and is on a fixed income. She has to travel back and forth to the laundry mat at least once a week. She pays her TPS premium on time every month, but is not getting the services that she is paying for. I feel that she is being taken advantage of and no one can offer a sensible resolution on how to get this settled. (Remember, I stated in the beginning, this has been going on since December!)

Updated on 04/10/2019: I filed negative reports 4/1/19 and 4/2/19. On 4/3/19 I was contacted by someone from the company and said they wanted resolution on this. It is now 4/10/19 and still no authorization for the repair. The repair company has been to my home 3 times and spent over 8 hours filing paperwork to get this authorization. HMS keeps asking the repair company for the same information, then claims they don't have it or need it another way.

A lot of the technicians that HMS sends out are decent. But it's a hit or miss. About half are struggling and doing warranty work because they can’t make it on their own. They’re not as professional so their communication skills generally aren’t quite as good. But I wouldn’t complain so much about the communication as much as they don’t know how to fix the problem. On the other hand, HMS responds very quickly. I prefer to submit claims online and sometimes, it takes them a while to find a supplier in our area. We’ve had to wait for days on two occasions. But mostly, the supplier would be out the next day or the day after that.

My realtor felt that HMS was the best home warranty company. He is familiar with this company and he suggested that we ask our home seller to provide a home warranty with HMS. We've had HMS coverage since August 2018 and submitting claims with them has been a breeze and an absolute cakewalk. Initially I called to submit claims, but I have found that their online presence is very easy to use, so online claims submission is my preference. I’ve interacted with two contractors for issues with a dishwasher and a refrigerator. They were both very professional and had great interpersonal skills. My HMS warranty has been a great investment because I didn’t pay for it to begin with. I am thrilled that I have the home warranty and it would be interesting to see if I can extend it for an additional year.

I kept doing a web search looking at all the different home warranty companies and TotalProtect seemed to cover more items. Claims have been pretty easy but I realized they’ve gone way up in the price. Suddenly, I’m paying a lot more so, I need to look around again. The technicians were good as well as the service. It has worked out so far.

TotalProtect's claims process online is easy, and the service is really quick. It usually takes a day or whenever they said they were going to be there. The techs who have come to our home were very professional, and I was very pleased. I’ve been with the company for six months now, and everything has been good. I've been satisfied and happy, and I would definitely recommend TotalProtect.

I've had TotalProtect Home Warranty for five years now, when I bought the house. It was a used home so I decided to get a warranty and TotalProtect Home Warranty was the only one that was offered to me. When submitting a claim, I do it all online and they give me a four-hour window as to when to expect the contractor. So far, my experience has all been good. They were very professional, efficient and they normally get things done quickly. Paperwork was done fast and they were out. Overall, TotalProtect has good service and I'd recommend them.

I used to work for an organization that would insure a home for 10 years after their original construction for minor repairs and things that had to be done, so people wouldn’t have to get out of their pocket. So, I was familiar with the service and the value of a home warranty. We got TotalProtect Home Warranty as they were the only one that I was familiar with at the time. Then, I had a problem in my home so I called TotalProtect to let them know what the problem was. I was still online and they connected me to a service person with whom I made an arrangement for an appointment. They let me know what the deductible was and then they came and serviced me. They then called back to see how the experience was. The contractors were excellent and they did a very good job. Overall, I would recommend TotalProtect.

I was with American Home Shield but I grew dissatisfied with them and I looked for an alternative. I found TotalProtect Home Warranty online and I’ve been very satisfied with my decision to go with them. When I tried submitting my claims online though, for some reason, the site wouldn't accept the filing, so I had to call. I’ve been with the company for a couple of years now and I’ve had claims with my air conditioner and my microwave. They took the claims, reached out to the service provider and on average, the service providers came in a couple of days. They did an adequate job and the appliances are in good working order.

So far, I've had no issues with HMS Home Warranty's customer service. And they were okay as a company, but once it reached the next level, my experience was not very well. It took two months to get a technician out here. Sears kept putting it off for whatever reasons. And when they showed up to do the repair, it took five minutes and it cost me 100 bucks. They should be able to meet the expectation of getting an issue fixed.

I went with HMS due to some cost factors. Submitting a claim with them is a painless process. I do it online, then I get an email or text confirmations of what the next steps are. They're typically prompt in getting the service. Fortunately, I've experienced the same technician, so there's familiarity. He remembered me and I remembered him for some other claims. I've always had a good experience with HMS. I would recommend them.

We purchased a new home and we did not know how the appliances were going to work. But knowing that I have HMS Home Warranty has brought me peace of mind. It's nice to have a warranty service to fix any problems that we would find after the sale of our home. I would recommend it. Submitting a claim for service is also fairly easy. The first time was kind of annoying. I kept getting transferred so it took some time. Still, it was okay. But if I can do it online, that's simple and convenient, and I like that. The people HMS has sent to our home have also been good technicians. The quality of their work is good and I've been happy with the service they've provided.

I have been with TotalProtect for over five years and their deductible keeps going up. But they get people here right away. We call the number and they give me a repair order number and the name of the person that we contact. The contractors they sent out have been good. Although, we haven't used it a lot. In fact, my wife was thinking about canceling it back in November but I told her to hold on a little while. Good thing we did because in the middle of December the hot water heater went out. It was leaking so bad they had to put a new one in. $125 for the deductible beat $500 for the water heater and whatever it would have cost to had it put in. Nevertheless, they have always been good.

I have an account with Bank of America and they were telling me about TotalProtect because I could pay for it through my account. Any time I’ve ever had an issue, TotalProtect was always like Johnny-on-the-spot. They helped me and fixed the issue, whatever the case may be and they also got me my appointments. I usually file a claim over the phone as I would rather listen to a voice. I always got good representation and answers back from TotalProtect. All the contractors they sent out were fantastic but the reps from Veterans Appliance Service were not when back in September of last year, I had an issue with my washer. They need to work on their customer care on the resolution. I have been with TotalProtect since 2003 and they have always been awesome. Kudos to them and they should keep up the good work. TotalProtect has always been awesome.

I have been using TotalProtect Home Warranty since I was on my first house. It was introduced to me through my bank, Bank of America. And they're very efficient and do things in a timely manner. They're here right away when I need them. When I submit a claim, I do it over the phone. Their claims reps are very professional. The contractors know what they're doing and they're knowledgeable on what their job is. In addition, the quality of the work they performed is fast, accurate and excellent. I wish I can stay with TotalProtect forever.

I've been with TotalProtect for seven years now and I've been completely satisfied. That's why I continue it. Somebody gets out to me is within two days and the technicians who have come out have been very professional. However, maybe TotalProtect should be more aware of where the service people are. The last time I called, the lady was hooking me up with a garbage repair guy who was in another state, not the state I'm in. So I had to ask her if she could find somebody with my area code, which she did. But in terms of customer service, the reps have been excellent.

I've had TotalProtect since 2004 and I can’t say enough good things about those people. Our dryer quit just a few weeks ago. And I went online, contacted them, and Sears called. They came right out in a couple of days and we had no problem. There were two young men here, and they fixed it in less than 40 minutes. They were nice and polite, they got the job done, and they were clean-cut, and they left. We’ve not had a problem since. I recommend TotalProtect to my friends often. Over the years, we have made five claims, and they’ve always been fast, efficient, and pleasant to deal with.

We've been with HMS for two and a half years now and they've done the things they promised to do. I started out making claims by phone but found that it's easier to do at their site. When we were having a part of the furnace replaced, the response from customer service was very clear in giving me options on what I could do. The contractors have been excellent to average. I had some that left something to be desired and had others that were perfect.

I am a homeowner and I thought having appliances and various systems in the home covered was a good deal. Plus, TotalProtect Home Warranty's pricing was good so I went with them. Since then, submitting claims has not been a frustrating experience. I’m able to be serviced in a timely manner and contractors can usually come out and solve the problems without delay. My interactions with the contractors have been very good. On the whole, all of them had been very professional and they were able to get the job done. I would recommend TotalProtect to friends.

I’ve had HMS Home Warranty since I moved in in October. I've called them once for a clogged dishwasher and they were very responsive and whoever they told me to call to fix it came right out the next day. I was quite pleased.

HMS Home Warranty came with the house when I purchased it. When I filed a claim to them, the process was easy and everything was straightforward. When I had the range serviced, it went well. The contractor was in and out quickly.

I didn't wanna go with the local public service engine and gas warranty that I was offered. TotalProtect Home Warranty was more of a complete package as opposed to a partial package. I wanted the bang for the bucks so I went with them and my experience has been excellent. I submit my claims on the phone or through automation or with a rep. Their reps would tell us that the contractor would be out in the morning between 8:00 to 12:00. And they get there right at between 8 and 9 o’clock. The interactions with the contractors were the best. However, their work was just fair. In fact, I'm going through a situation now, I smell gas on my oven. They came out the first time, analysed it. The second time, they fixed it. And now the third time, for some reason, they might have to come back and make some changes. Having TotalProtect is the best. It is one of the best warranty companies that's available for the average working person.

My parents had TotalProtect, so I got it. I’ve seen them working on stuff at their house and I was like, “Hey, I may be able to use that.” Calling in a claim has been okay. They give me different referrals whom I can call. I had to have them come out a couple of times the first time when they came out. It depends on which company they sent out. They have good companies, they have some that you’re kinda like you’re not too satisfied with. But, normally, they are good. They don’t leave a mess. They don’t leave anything behind. They also tell me when they expect them out, and they call me and let me know when they’ll be here.

My friend told me about TotalProtect Home Warranty and I’ve had them for seven years now. Sometimes I'm not at home and it’s just my wife here, so it's best to have a home warranty, especially with all the appliances, and to have less fees whenever we need help. Recently, the drum of our dryer broke and the contractor automatically scheduled a service call. I called them on Friday and the technician came in on Tuesday. He came on time and he replaced the broken drum with a new one. He did a pretty good job.

I’ve had a home warranty for a few years now. I just decided that I needed one. I didn’t want to pay a trillion dollars on something after it wears out. TotalProtect was the only one that I liked. I read some of the stuff about it and I decided that they were good so I took it. However, I have looked at others since then because the deductible went up. Some of the other ones are at least $25 below them with basically the same coverage.

We are on our first year with HMS Home Warranty. The online claims process was easy and their rep was able to get a contractor out after a couple of days. The technician was very professional and quick. He explained to me what was going on, and talked to me through everything. The part he needed was right with him and the repair was done in 15 minutes.

I heard about TotalProtect through Bank of America. It was the first company of its kind that was introduced to me, I took it, and it was a good choice. I submitted a service request over the phone and the people I talked to were excellent. The techs they sent out were excellent too. They were very professional, and they knew what they were doing. TotalProtect almost doubled their first payment from the time I became a member, but the work I received from them is of high quality. Keep the good work and do not raise the prices again.

HMS Home Warranty is very good. Their customer service is very good, too. My furnace didn’t work, and they replaced the heater in the furnace.

I liked the coverage that TotalProtect offered, and I felt it was reputable since it was advertised through the Pentagon Credit Union. I had to call them twice, one to fix the dryer and another to fix my hot water heater, and I had a pretty good experience. The hot water heater wasn’t staying hot long, so we had them come and look at that. Then the knob came off our dryer and they came and fixed that as well. They were real quick with the service.

I just retired and I hadn’t had any problems since I've been in the house for 18 years. I didn’t want all of my retirement funds to go to repairs that's why I got a warranty for my home. Cross Country Home Services was included in my mortgage, which was convenient for me. The interactions with the reps have been okay. I usually submit a claim over the phone but they're not open on Saturdays. You don’t get a response back until Monday. Also, one rep told me wrong. I'm still holding on about my heater since they're looking for a part. So the first time the agent came out, which was Reid's Rise Home Service, he said that it was $100 plus $85. I asked him why did I have to pay $85 and that I thought it was included.

So far, I’ve had a good experience with HMS Home Warranty. When I call to file my claims their reps have been helpful. The contractors that they’ve sent have been fine too. The first claim that I had was for my washing machine which leaked when I do a small load. The tub inside shakes hard and the contractor showed me that and I could see what it was doing when it did that. Recently, my water heater went out and HMS replaced it. Overall, I’ve been pleased with the service that I've had and I'd recommend HMS Home Warranty.

I like that when you submit a claim with HMS, it's online and you can do it no matter what time of the day or night it is. One time, my air conditioner went out at night and I was able to go online and file a claim then in the morning, when the company was up and open, they already had my claim and they were able to call me. That convenience is very nice. The technician HMS sent out most recently was also great to deal with. He assessed the problem and told me he had to get it confirmed that he could order the parts. I knew he was gonna come back and he called me when the parts were ready. Then he installed it and everything was nice and crisp. He left my place nice and clean. I'm glad I have the online warranty from HMS. It's very convenient for me and it's worthwhile.

I decided to acquire a warranty as I figured that it would be better to pay a monthly payment rather than having a large repair bill if it should come up, which is hard for somebody that’s retired to come up with. I've had TotalProtect for 10 years now and the experience of submitting a claim with them has been good. I used to call on the phone. But now that I know that I can submit a claim online, I go online and do it. Navigating through their website is easy. The TotalProtect people gives me the expectation of having a contractor out usually within a few days or a week at the most. Some of the contractors are better than others as for being able to do the job. But I’ve been satisfied with the quality of workmanship performed so far. I’ve recommended TotalProtect to other people.

I bought a house which came with the HMS Home Warranty. Most of their claim reps are courteous and able to answer all my questions. Recently I filed a claim for my furnace and it went well. The contractor came and tried to fix, but it didn’t quite work. They told HMS very quickly about it and HMS agreed to replace it, so that was quite seamless. A couple of years ago, I also submitted a request to repair a refrigerator. With that one, the contractor kept trying and took several times, but they still couldn’t fix it. Eventually, I gave up and just bought a new one.

Total Protect's reps have been very helpful and knowledgeable. When I called in to file a claim, they took care of the problem. The technician that they sent out was fine. He knew what he was doing, and he was out of here in a little over an hour. Overall, their service has been satisfactory for me.

I've been with TotalProtect for a while now and I recently submitted a claim when my heater went out. The contractor came the next day and he was wonderful. I would recommend TotalProtect if they get the lady who helped me. Their guy rep told me I would have to go almost a week without my heat before he could schedule my appointment and I was not satisfied with that. So, I called back, and the lady rep got right on the phone and got someone out there the next morning.

I’ve had other home warranty companies but TotalProtect is a little better than the others in regards to the response time. When I submitted a claim, I called them up and I told them what was going on and they gave me the name and number of the contractor. Then, I called and set it up. TotalProtect Gold is good, but sometimes, the contractors are not good about getting back to me. I called and reported one of them and I said I didn’t wanna do business with him. TotalProtect gave me another person as a response to that.

It has been close to two years since we've had TotalProtect and our claim experience with them has been excellent. I've submitted claims both online and over the phone and the process is very easy. Their reps are always pleasant and helpful, and they are able to get a technician out pretty quickly. The techs they sent out are always knowledgeable, communicate well, and the quality of their work is very good.

It was very easy to get a claim process started with HMS Home Warranty. I've done two. The first time, HMS got someone out but my claim didn’t meet the deductible so I just paid for it myself. The second time, everything was good. The technician who came out for my dishwasher did a great job. He had the part he needed, he changed the old part out and it's working great.

We looked HMS Home Warranty over and they seemed good. When I submit a claim to them, it's hassle-free. Their claims reps are good and they get somebody out fast when we've had to use them. They normally give us a date when somebody is gonna come out. Every contractor we've had has always done a good job and I haven't had any complaints thus far.

We’ve purchased several homes and we’ve always had HMS since 2003. Currently, I am 60 days into going back and forth with them to reimburse my pool company for repair. I just got another email from the service warranty or the customer service saying they needed another copy of the deductible check, which has already been provided. I’ve paid the deductible twice because they didn’t want to accept proof of me paying it via my credit card and they wanted me to write an actual check. So, I had to write another check to my pool company, and my pool company put that in every single piece of paperwork that they were asking for. I still get another email saying something wasn’t done or they need another copy of this before they can submit for reimbursement to my pool company.

My parents have had success with HMS in the past and I decided to go with this company, too. One time, I had an issue with my doorbell and I filed a claim for it over the phone. It was very seamless and they were able to send techs out who were very skilled within two days. I would recommend HMS to people who need a home warranty.

I’ve had TotalProtect for a number of years, and they’ve always done exactly what was promised. I've had several claims and submitting has been very easy. I just call and set up a time. We had an issue with the company we’ve had to deal with once, and TotalProtect took care of it. When they sent another person out, the issue was taken care of with no problem. All in all, I have been very pleased with them and I have recommended two different people.

My toilet was running all the time and there was an issue with my furnace too. As soon as I sent my claims to TotalProtect Home Warranty, they contacted me and then people came within the day both times. It was really quick. Plus, I was impressed with their knowledge. They knew exactly what to do and fixed it, and it was done. It was amazing and since then, everything has been perfect.

I've been with ResidentialMD for six years now and it's been very good. They are always very good about attending to the service and I'm satisfied with them. When I have a claim, they respond quickly. It's just that they keep sending small companies when it comes to plumbing issues. A small company which may never do anything. The company they sent for my dishwasher told me that they had to order a part and that they would let me know as soon as that came in. However, two weeks went by and I kept calling them, but they won't answer calls. They already got the money but they never did anything.

My water pipe broke and there was water coming down from the back. HMS sent a contractor in about 2 weeks and they fixed it right away.

I like TotalProtect's price and submitting claims with them is fairly easy. I've typically done it over the phone and although the interaction with their reps has been good, they aren't always able to find someone for me quickly. Plus, they tell me when to expect a contractor out, but that often doesn’t sync with what the contractor is able to do because the contractor has no idea they have to be there. I also don’t think everything is clear in terms of the options when you want to make a claim. There is a lack of information, too. I’ve heard from the contractors that a buyout is possible, but I never heard about it from TotalProtect. And how would they show expenses, costs and parts calculated? That’s a lot of fine print, but what does that really mean in reality?

I've had TotalProtect Home Warranty for a long time. I like the ease of contacting one number for everything and I don’t have to look for a different number. Some of the techs that they've sent out were good and some were not. Their service has been okay, overall, but their rates are going up and they doubled this year so I’m looking for another option. I was paying $43 and now I’m paying 79. So, that was a big jump for me. It's $900 a year and that’s a bit too much for an insurance. And there are years that I don’t use it, other years that I use it a bit more. I did recommend them a few years ago to my sisters. But now that their rates are so high, I wouldn’t recommend it. I know that my sister has another company that has better rates so I’m looking into her company.

The reps are very nice and prepared whenever I call and speak to them and it usually takes a couple of days for someone to get out to me after I file a claim. I had a nice experience with the last claim I had. However, the first technician that was supposed to come out didn’t respond back. TotalProtect kept trying to call him during this time for my heater in my attic and he refused to answer them, so they gave me somebody else. I called the last guy, and he was very helpful and very nice. He was also very kind to fix all that I wanted done. I'm very satisfied with TotalProtect.

After a service call to determine broken washer was eligible for replacement we were given the choice of a white washer only or about half the cost of a new washer. Our matched set of pedestal washer and dryer are black. We were told they don't have one their warehouse in our color and will only replace with what's on hand. Apparently they don't have to give us the logical replacement choice according to their authorization supervisor after discussing my dissatisfaction. All my appliances are black, yet they couldn't care less. Frustrated with their stupidity.

You should be prepared for repetitive delays, long phone holds, failures to return calls as promised, hours of phone communications, stalling tactics, and attempts by personnel to find loopholes in the contract to void your claim. The company apparently had limited service companies in the area that are willing to accept their delayed cut-rate reimbursement in addition to extra paperwork; so beware your choices are few and may not exist for emergency situations. Even if the provider technician is approved and an invoice is submitted, the warranty company's position was that it is incumbent on the customer to obtain additional information from the service provider when requested or they will deny payment. The Warranty company initially denied payment because the service technician could not specifically tell them what caused the cracked pipe inside a wall. I was a customer for over 5 years, but no longer. When I needed the warranty "Total Protect" with an actual problem, they proved they were bogus.

Cross Country is great on the phone. They make submitting a claim easy. They are all courteous and consistent in getting a contractor out. I have no qualms with that part. Now, however, I just had a problem with a couple of contractors that they sent out. I really didn't like their workmanship. I told Cross Country about that the other day. I told them not to send me any Shade Tree type of people - that was what I called them. I also told them to give me some professional people because this would be the third time that somebody has been out on my system. The first guy modified the thing, and the second guy came back and did something, but it is still not working. Usually, the contractors are pleasant but this last one, they were not consistent and they took a little bit too long to do a job.

I got a toilet that is messed up. I called TotalProtect and I had no problem submitting a claim. They assigned it to Gtech. A woman came out to fix it but she didn't know what the heck she was doing. She worked on it twice and it still not fixed. I called Gtech about it and the guy kept telling me to explain it to him. He told me it was the ball up there, which is not because the seal down in the toilet was what the tech had replaced. She didn't do something right because if you set the water off, it will completely drain out into the bowl. I’d asked them to come back but nobody’s coming out.

We use HMS for our primary home and also for our rental property. We recently used it for our rental property since we had an issue with our refrigerator. We also had an issue with our heating unit in our primary residence. Submitting a claim is easy. While I interact over their website and call them over the phone, I prefer to talk to someone and the reps I worked with were very courteous and helpful. However, my experience with the contractors that they sent out was mixed. While the contractor they've sent out for the refrigerator took care of the issue without any problem, the contractor that they got for working on the heating unit took a little longer than expected. In fact, it took them three weeks to fix the issue.

We've had TotalProtect Home Warranty for 10 years. When we submit a claim, we call them up. They come out right away to help us with any appliance or anything that we needed in our home. There was only been one time that we did not have good service. It was for our washing machine and they took a bit longer than necessary. They then had to call another company. I ended up having to do the legwork for it. But, after that, we've never had any other problems. While the price was raised, I'm still happy with TotalProtect. We've recommended them to all.

The claim I filed with TotalProtect Home Warranty was submitted to at least three other persons before I finally got Sears. I was more than pleased with the service I received from them. I liked the courtesy and the promptness. The tech was knowledgeable about what he had to do, he knew what the problem was and he easily explained it to me. He followed through with what he said he was gonna do. After it was done, everything was working fine. I tell people about TotalProtect all the time. They are out of their mind if they are not using TotalProtect's services. Most people don’t understand the value of it, but once we explain it, they say they wanna look into it, so I hope they do because I am advertising them like a walking ad. I am very pleased that TotalProtect offered that service and we are very pleased with the value we’ve gotten out of it.

The condo that we bought had the HMS policy on it and we've had some claims that have been wonderful. It took me a while to understand how to get through with filing my claims though. I needed to go back to the manual to know how to do it or which website to go to. Because I was new to it, I didn’t know exactly the name of the policy, so I had to go back and get into that. Also, when I was talking to a rep one time, not everything was written down for one claim that we did. There was some confusion over a water leak that we had with the washing machine area. I described it as being more in the hot/cold water area versus the machine itself having a leak but they sent a repair person for the washing machine and not a plumber. Other than that, the quality of work was very good and I’m very satisfied with HMS. In fact, I've told many people in our condo that if they sell their condo, they should contract with them.

I felt that the previous warranty company that I had deceived me. I was with them for years and when my AC heating unit failed, it was supposed to have been 100% covered, but they would only cover 50%. So I asked my neighbor who she had, and she told me it was TotalProtect. We switched to TotalProtect and we've used it one time. Although I would prefer for the deductible to be lower than a $100, I was happy to have paid it for the service.

We've had coverage with HMS Home Warranty for almost a year now and our experience in submitting claims has been really good. We are not big on the whole ideal home warranties, but because we had an older furnace, we had to at least get it in case. We even did the pay down for a lower deductible to have a contractor come out. We used it a month or two ago and it was back to back for the garage door thing.

Updated on 03/27/2019: They just called and told me my claim was denied. Since first plumber didn't tell me what was wrong after I paid 200 dollars. Then second plumber did after I paid 200 dollars for same problem. They told me it's not their fault even if they sent them and I'm screwed out 200 and still have this problem. Now a 400 dollar job will turn in to 800 dollar job. I didn't call these plumbers. They sent them to me and HMS tells me I have to deal with it. HMS did not make me feel like I was worth the headache. They left me on my own which is fine. I just advise people to go somewhere else.

HMS warranty is by far the WORST home warranty company in the world. I've had to keep my food cold in a cooler and mini fridge for almost 2 months now. First, let me start by talking about how inefficient this company is. EVERY time I call I spend 45 mins getting bounced around because nobody can find my account. Finally I find someone and they created me a new account... This didn't mean anything because when I called back 6 other times STILL nobody could find my account. The customer service agents are really rude (except for Tracy who was extremely helpful) and you can't speak to a supervisor so they have to put you on a call back list. HOWEVER, I was told that I was put on the list 4 times and over a month period. I have NEVER received a call back. I bought a house and days before the closing the fridge broke down.

This company is an absolute joke! I've been trying to get my hot water heater replaced for 1 month today. Technician of my choosing (because they have no one in their network) was here 3 weeks ago and was authorized to do the work and was told the parts were ordered. 5 days ago the heater quit completely. 5 calls in 24 hours and they tell me the heater was ordered this morning! I'm done with this company!

Once I submitted my claim online to HMS, I called the contractor that was listed right away. Then they came out the next day. The disposal was leaking underneath and it was replaced. The technician that came out had come another time and he was really good both times. This time, my wife was here when he came and she said that he was in and out pretty quickly.

I've been with TotalProtect for a while and every time I had to submit a claim, they’ve always been prompt. Also, I’ve always gotten good technicians to come out to fix whatever issue I have. I recently requested service over the phone for my garbage disposal, then somebody came out the same day and he was perfect.

I purchased a home and I wanted a home warranty, and my realtor gave me HMS. I called them to make a claim and it was completely simple and easy. They were prompt, courteous and they covered everything. The contractor was great and I was completely satisfied.

The customer service at Cross Country was fine but the service people that was supposed to come out didn’t call until I had to call and find them. The AC was out and it took a week and a half to get things done but once the technicians got there, they were fine. However, I canceled that policy because I was pissed off and then, I switched.

I would never use HMS Home Warranty again. First of all, when you try to get someone to report a problem, they have a recorded message that doesn't allow you to speak to a human being. It took me almost five minutes to finally reach a person. They should remove that system or improve it. Second, I moved into a house that was built in 1996. It's 26 years old. I moved at the end of June and at the beginning of September, the furnace broke. I called the realtor who represents HMS and we had several conversations because it looked like I was gonna have to go and pay for a hotel because HMS didn't cover furnaces. They covered the coil, which kept shorting out and I was in danger of a fire.

I have had TotalProtect Home Warranty for two years. To submit claims, I just call them and explain the problem with my appliance. Then they have someone come out and check it out for me. I just pay my deductible. Usually, if they can't fix it, they give an amount of money to replace the item. Their contractors have been great, very friendly and knowledgeable. TotalProtect have selected good contractors that know their job. They had been great with my recent claim and honored their policy.

Using HMS's online service to submit claims has been easy to navigate. They handle my situation very well and a contractor is out here within 24 hours. Both the techs they sent were very good. I liked their response, communication and craftmanship.

I liked what TotalProtect was offering and when I had a claim with them, the process went very well. The service tech that came out was quick and professional, and the quality of work was outstanding. I would refer them to others.

Recently, we submitted a claim for a plumbing issue and the service tech who came out did a good job. So far, we've had good experiences with TotalProtect. I would recommend them.

The claims process with HMS Home Warranty is pretty easy overall. It's usually over the phone that I submit claims and the representatives are real good. Then usually, a technician is out the next day or so. The technicians I've had were pretty good too. They knew what they were doing and no follow-up appointments were needed. Everything is working like it should.

We’ve had HMS for almost two years and when I filed my recent claim, I did it over the phone. It wasn’t too bad but there were other times where you're on hold for a long time and then, the call drops. My most recent claim has been in the works for a year. We’ve had three people come out and it was always a challenge to get them to finish the work. They would order a part and then they wouldn't show up. This is the fourth one, and the technician finally came in and installed it. By the time I called back and asked what he plan was, they said they were gonna ship me a new one.

I used to be a realtor. Comey & Shepherd Realtors did a study where HMS came up on top of home warranty companies, so I went with HMS. Normally, I submitted claims with HMS over the phone and it was usually simple. I was usually happy with the contractors that have come out to our home. I have some rentals and I’m not always there, but they've done what they said they were going to do and the work was completed. I have been satisfied with HMS.

I had something wrong with my stove and I called TotalProtect to submit a claim. Their rep was very knowledgeable and she got somebody right away for me to call. The tech who came out was a very nice person. He called us by Mr. and Ms. and he did the job correctly. He had to order parts and initially said that I might have to pay for some parts. But when he looked, I didn't have to pay for them. He fixed my stove and didn't take long. Thereafter, everything was fine. I had and excellent experience with TotalProtect. Everything that I would call them about, it was done. Their contractors did the job and regardless of what cost, I only pay a certain amount of copay.

The HMS representative I dealt with when I filed for a claim over the phone was very helpful. I called on a Friday and the technician was there for my claim on Monday. The quality of his work was great too.

I’ve had my house for four years, and the previous owner of my house used HMS and I continued using them. I like their service. I can either call or go online to submit a claim and typically, I would hear back within an hour. The longest I’ve had to wait before I heard anything was four hours. I’ve been impressed with the contractors so far and when I wasn’t, I called back and let them know. It was taken care of right away and a new provider was given to me. HMS is a good deal and when people I talk to are getting a house, I tell them that they need to get a home warranty.

Recently, I filed a claim for my furnace with HMS Home Warranty. They got someone out pretty quickly. However, I've had an argument with their reps on the phone. They don’t have enough people involved in their system. If I need a contractor, they don't have many local ones and they are very reluctant to give me the contractor's name prior to them coming. So, when I look the contractor up, I find out that they're rated 1 star. I don’t want people coming to my house rated a 1 star to work on my equipment.

We recently called because our induction fan motor went out in our furnace. It sounds as though there is a screeching animal in the heater that can be heard all over the house - no exaggeration. It appears that something either broke off of the fan blade or something came loose inside the housing. This part blows the air across the gas to give it air, pretty important part. It is still working marginally. SOOO, since the unit still produces heat, they will not fix the part. The part is ~$500 and they said until it completely dies, they cannot help.

It has been more than three weeks without the refrigerator. The tech has been visited us multiple times each time assured that it would be fixed quickly. Initially the bottom freezer worked. The top didn't. After the tech visited yesterday, they left a burning smell and told me it just the motor smell. They will come back next day with new fan motor and it will be all good, they turn off the refrigerator by just using the control but didn't unplugged it, after a couple of hours they left the burning smell kept going up and I called the technician. He told me to pull the plug off. I told him to inspect it immediately and he found the bottom freezer wall is melted as the defroster was stuck at 'on'.

I have been with them TotalProtect Home Warranty five years. I found out about them through my mortgage company. And I've used them once. I filed my claim online and the tech who came out was really great. It was easy and there were no problems. I have recommended TotalProtect to other people.

We purchased our home and HMS was the warranty from the Realtor for the first year. Since our home is an older one, we felt like it was a good idea to renew the warranty. When I submitted a claim with them, the experience was very easy and it turned out well. I did it over the phone, but there was a bit of a problem because it was a computer and the menu wasn't completely fitting my needs. I would have rather spoke to a person. But, the contractor arrived on time and completed the projects. The quality of his workmanship was very good and we were very pleased. I would recommend HMS. They're a very good quality company.

I call Cross Country when submitting my claims and the reps do a nice job. Whenever I have a problem, they call the person for me. I usually make an appointment, but, one time, I missed the contractors and I had to call back. Cross Country set me up with another appointment between 11:00 and 1:00 when I could be there. I also told them to have the contractors call before I come and it worked out fine. I had my ceiling fan done, as well as my commode and the air conditioner, and it has been good so far. I’m making sure my payment in the bank comes out, so I can keep my warranty.

I have no complaints with TotalProtect. They're very good. My daughter has good experiences with them as well. If something happens, they come in and they fix it. You only have to pay very little. So, it was a good idea. So far, I had no bad experiences submitting a claim over the phone. And they tell you a time to expect a contractor. I would recommend TotalProtect Home Warranty.

TotalProtect’s claims process is cool. I submit claims by phone since it's the easiest to do. Sometimes, with the people that TotalProtect send out, they don't follow through and it creates a problem, like when I had a dryer issue. A man came out for the dryer and he tore it loose, then he told me that I needed a pipe and a vent outside. Another contractor had to be paid to come out. But other than that, the contractors that are sent out are usually on point. TotalProtect is good and I love it. I try to tell my friends to get a contract with TotalProtect when they get houses. I pay the warranty in for a long time before I start having any issues. Once I had issues, they were taken care of and I didn’t have to worry about it. And to me, that's the plus round.

HMS was recommended by a friend when I was moving, and my experience with them has been fine. I called HMS to file a claim and they set up an appointment. Then the guy came and fixed the problem. He was very professional.

The mailing on TotalProtect showed up in my box when I needed a home warranty. It is very easy to apply for a claim with them. I had a dishwasher repaired, and the servicer that did the job was very professional. There were two problems with the dishwasher, and the gentleman said that it would probably be $500 to repair it. He suggested replacement but TotalProtect opted to have it repaired. For the long term, had it been my responsibility, that's not the decision that I would make, but if it runs, I'm okay with that. However, after the repair, the dishes don't come clean, so they are coming back tomorrow to take another look at it free of charge. I have absolutely no complaints with TotalProtect.

Cross Country’s price wasn’t too bad and when my furnace went out, it was the first claim I’ve ever had. It was handled very well and I was happy with that. Submitting the claim was extremely simple. I called in, they took the information, they had a service guy out here the next day and within two or three days, the furnace was in. After the technicians left, I had to call them back because the furnace wasn’t coming on. So, they had to send out their guy. There’s a switch on the back of the furnace that needs to be turned on and they turned the furnace off. It was a gas furnace and I didn't wanna mess with anything. So, that was a little upsetting. They also forgot to turn my hot water tank back on but when the guy came out, he took care of all of that.

When we first got HMS Home Warranty, we added our second property and the first couple of years that we had them, we had no problems. Things went smoothly, were responded to in a timely fashion and submitting a claim was really easy. In the last 10 to 12 months though, it has been increasingly difficult and challenging. It took us from August of last year until earlier this month to get an issue resolved with a refrigerator that was not functional.

I do both online and over the phone when I submit claims at TotalProtect. The reps are very good and the contractors are sent out anywhere between 24 to 36 hours. The quality of their workmanship has been very good and things perform fine after they leave.

I have had this warranty for almost a year (it was a condition I required to close on my home, but I didn't get to choose the provider). I called them this morning (3/23/2019) to open a claim for a burst water heater. I am being told they can't get anyone to my home to service/replace the water heater for FOUR DAYS! I am expected to stay here with water still leaking, mold growing, floors continuing to be damaged, and water continuing to creep further into my home while I wait for them to do something!

First instance, Microwave replacement. They offered $75 to replace. Not a replacement! Reviewing the terms there are too many exceptions for service. In place language they decide whether to cover or not. If item is replaced by homeowner it is no longer covered. This is not a reliable warranty. This company is solely owned and the owner is raking in millions with no pay out. Essentially a ponzy scam.

Whenever I needed services, HMS Home Warranty was able to fix whatever the problem was. Submitting claims online has been very easy. After I submit a claim, I get an email with who I'm supposed to contact and that's that. The contractors that they sent have been fast. They were able to assess the problem and get it fixed right away.

I'm happy with TotalProtect Home Warranty. I have been with them for a long time and it is like a routine now. The process for most of my claims had been fine although it can be hard sometimes. Despite that, their reps did a very professional job. When I had an issue with my refrigerator, they sent different companies and when they sent out a final company, I cancelled it. The technicians who came were not good and two of the companies did not know very well about the product. They did a bad mess with the problem. A company came out four times for the refrigerator and it took us six months or mess to finally resolve the problem. So, I ended up buying a brand new one.

I’ve had TotalProtect Home Warranty for years since I’ve owned the house. I got some advice from other people that also had it cross country and had good luck with them. TotalProtect has never ever failed me. The only thing that has ever changed as far as their service level, is that the deductible went up. It used to be $75, but now, it is $125. Still, I have never failed to have anyone fix the issue and they have never balked at anything I’ve had -- things as simple as a minor part in a refrigerator or a dishwasher to replacing an entire oven. They have a portal and I can just put in my info for the device or the unit that is bad, and the system will automatically start taking place. It will send me an email that says, “Based on your claim, this particular company has been chosen. Go ahead and contact them directly and schedule your response.” I can also do the same thing on the phone 24/7. Someone will answer and I can give them the basic stuff. Then, they will say, “Okay, in the morning, “ or, “as soon as we can, we’ll send you response information for who we’ve chosen, and who can come out and take care of the particular problem.”

We’ve had one claim with HMS that was covered since we started with them on October 31st of last year and that went quite well. There was something wrong with an electrical panel. I got an estimate from someone that wasn’t a covered person. And then when I contacted HMS, they said I had to use one of their people. So, then, I had to contact the contractor and they came out. And that being a covered item, it got taken care of. So, all good on that.

All has been good so far when submitting a claim to TotalProtect. I'd make a phone call and they'd call me back. Their techs have been very cooperative and would explain what they're doing to me. I'd recommend this company.

We have used HMS Home Warranty since we bought our home in 2012. We always buy extra coverage and file claims intermittently throughout the year. We are due to renew in May and received letter from them today that they are opting not to renew our agreement. They state no reason and only quote the contract that they can do this under the terms of the contract.

I’ve been with HMS Home Warranty for almost two years. One of our water heaters had busted and they were able to send a guy out the same day. He was professional and the service was done quickly.

I learned about TotalProtect Home Warranty through a mailer from my bank, Randolph-Brooks Federal Credit Union. Randolph does their homework before they send out mailers with their name on it because any kind of feedback that a consumer would have would be coming back to them if we were getting bad service or if it wasn’t done correctly. So I went with TotalProtect's warranty.

We used to have a different home warranty protection through a different company and when a part of the furnace went out, we were told that because our furnace is more than 10 years old, they wouldn't cover it. So, we hired someone and ended up having to pay a thousand dollars out of our pocket even though we had a warranty protection plan. Our house is 30 years old and almost everything in the house is gonna be at least 10 years old so, we left the old company and then my husband saw TotalProtect being offered through our mortgage and we switched to TotalProtect. Then, the same part of the furnace went out within three months and we had technicians come out and serviced that part. They replaced the circuit board and we paid for that.

I called HMS about a year ago due to water in my basement. They sent some plumbers out who I have since found out didn't fix anything. They replaced my water heater and DID not connect the exhaust so for 6 months I had CO leaking in my house. When I called the warranty to get the same problem fixed yet again (the plumbing and the water heater that the new plumbers gladly fixed because of the dangers) they tried to send the same plumbers who could have caused my daughter and I sickness, and or death, back to my house. I feel that HMS is just as responsible and when I refused to have these people back to my house, they made me pay for my own fixes out of pocket. I feel that I should have been refunded the money that I had to pay for the fixes ($500) because this easily could have or should be a lawsuit. HMS very apologetic and they still use these plumbers.

HMS has been covering my house for a year now and making claims with them has been good. However, I called in and filed a claim one time for my garage door opener as it was time to have it replaced, and the first rep that I spoke to didn't realize that the issue was from a previous claim. She placed a new order in which I had to pay the deductible. I called again and the rep who picked up confirmed that it was an old claim and opened it. A local contractor for appliances then came to my house quickly. They were good, professional and they fixed my problems.

We've had TotalProtect's coverage for 20 years now, and they've always been decent. I know they only cover certain things, but they have helped us out quite a few times, so I'm okay with that. It has been fairly easy to submit a claim with TotalProtect. Originally we had to call, and then, later on, we started being able to do it online.

HMS came with the house when I bought it and I've lived here for 12 years now. My most recent claim was for a leak and the technician that came out for it was great.

We have had HMS Home Warranty for six years since we moved into the house and we stuck with them because we have an older home that we knew we should keep the warranty with, in case things went wrong with it. Then recently, we had a major clog in the kitchen sink and we submitted a claim by phone. It is easier for me to just call and have everything done that way instead of trying to do things online. A plumber came out to fix it. He cleaned the drains all out and got everything returned to normal use. The sink was completely clogged shot and it is working good now. All in all, everything has been great.

I was online looking at different warranty companies and I liked the benefits that TotalProtect offered and the value that you get. The claims process was simple and easy and the reps did a good job. When I initially filed the claim, I asked them who the provider was gonna be because I like to look it up as far as the reviews and stuff like that because sometimes they may choose someone to come out that may not have the best rating. People always have the worst experiences but I haven't had to deal with that because I've been proactive on being selective on who I would want them to send out.

You may want to consider putting the same monthly fee in a savings account or find a local home repair company that offers the same service. I've paid the membership fee for over 2 years. Had a leak in my bedroom shower stall on a Saturday that was leaking through the upstairs floor so I had to turn the main water valve off. Called Total Protect, they assigned a plumber who was not available over the weekend. I was able to put a temporary shut off valve so I could turn the main water valve back on. I finally got a different plumber to come out late Monday evening who accessed to problem, who COLLECTED MY $100 DEDUCTIBLE (GI-TECHS) and I never heard from them again. Total Protect was unable to reach them. Now I am out $100 and one day loss of work. A third plumber was assigned and he is only available from 7am - 3pm. Meaning I would have to take another day off from work More Loss $$$. Customer Service seemed to be ok with this type service and did absolutely nothing to help me. Other than tell me to WAIT a little longer. I have requested a refund of the $100 Deductible since Total Protect did not honor their part of the warranty by allowing GI-Tech to collect my money and not provide the service. As of 3/20/19 I am 11 days and my shower is still broken. I am going to Lowes, buy the parts and hire a local plumber to complete the repairs. I have made my last payment to Total Protect.

My father is a real estate agent and he recommended HMS Home Warranty. I submitted claims with them online on my phone and it was easy to navigate their site. I've had their policy for 16 months now and tried submitting a second claim. But I may have done too many claims in one term or the second claim wasn’t covered under the policy. On the other hand, when the water dispenser in my refrigerator wasn’t working, I submitted a claim and the contractor came out to our home within a day which was very quick. The technician was good, knowledgeable, quick, and he offered a lot of advice. Everything took 20 minutes and the water dispenser was replaced.

I've been with TotalProtect for years. They were the cheapest home warranty and it used to be good when I first got it, no complications. They managed somebody to do the job and they sent them right out and everything went well. All I had to do was tell them what the problem was and they talked to the service people. The service people would come out, I pay them a co-pay, and the job gets done.

HMS' customer service reps are very attentive and quick to respond. You call them through the 800 number for claims, they log it and then they give you the contractor’s name. It's pretty simple. We got the warranty with the house when we bought it and since we moved at the end of June, we've had a few things that needed to get fixed. It's an older house and we've had issues with the water heater and the dishwasher. The HMS contractor fixed those and everything seemed to be fine. On my most recent claim for the doorbell chime, they sent a local guy so he was available within a short amount of time. Plus he knew what he was doing. The doorbell chime was old and it might have been an original one, so a new one was put in and it works well. The only thing is, HMS doesn’t cover gas fire places. Other than that though, everything has been great.

I had a plan with another company but I decided to switch to TotalProtect Home Warranty. These guys cover more appliances in their plan compared to the previous plan I had and also, the price was a bit cheaper than the first one. So far, my experience with TotalProtect has been excellent. I normally file my claims online and it’s easy. Plus, it's faster for me than over the phone. Their reps have been professional, friendly and courteous. All the contractors have been prompt and they are very fast. When I put in a claim, the next day, somebody is coming to look at the problem, so I'm satisfied.

I had a refrigerator that went bad in December and I had to get it replaced. HMS Home Warranty sent out a person to check it and he came back and said it was dying because it was so old. The condenser had a leak in it. I contacted HMS back and they gave me a choice of going with the exact refrigerator that they had that they would replace it or I could purchase my own refrigerator and they would reimburse me for the cost of the refrigerator that they were suggesting. I decided to pick my own refrigerator. The whole replacement process was very quick. They got back to me in just a couple of days. It took one day to get the options back and I told them what I wanted to do and I ordered the refrigerator. In the meantime, I got the check within a week.

A refrigerator and a microwave went out and it has been easy for me to do claims with HMS. The contractors came less than a week and the contractors did fine.

We first heard about TotalProtect Home Warranty through a friend and we’ve been with the company for over 10 years now. Most recently, our water heater ruptured and needed it replaced. My wife took care of that claim and it went very smoothly for her. We got emails keeping us updated and the two technicians that installed the new heater were very nice. I would recommend TotalProtect, no question.

It took 4 months to finally fix my washing machine. It broke down Oct 25; we got a quick initial response, but it took 6 visits, 2 vendors, and 4 months until it was finally fixed. I petitioned the company many times for a new machine, or other remedy, to no avail. I even emailed the VP of Operations, and was ignored. They will say they called me to "check" on the status, but that was not what I wanted. I asked what I was supposed to do for 4 months without a working washing machine, and they just kept referring me to the vendor repairing the machine. They kept finding things wrong with it, supplies were delayed several weeks, and no action taken by TotalProtect. They do not have a policy of giving you a new appliance after a certain number of visits; nor does complaining help. Their one and only policy is as long as the service vendor says it can be fixed, you must wait until it is fixed. Even if it takes 4 months or more.

We purchased our home a year ago. We were on the fence about buying the home because the heating system looked old. The home inspector assured us it was fine and disclosed in report it was in good working order. The seller agent offered us a home warranty through Long and Foster. I have come to learn that Cross Country Home Services is the parent company and Kevin C. Clark is the CEO. Apparently he is a slimeball. Our heating system took a crap on us. We spent at least $3000 on heating oil this season. The furnace is no longer operating efficiently or properly. We had proper maintenance done on the system. We've had no unauthorized repairs done. Home inspection came back that it was in good working order.

I've been with HMS Home Warranty for seven years now, maybe longer, and the coverage is pretty good. I haven’t had many claims but whatever I’ve had, they’ve taken care of. I usually call for it and the representatives are excellent. The technicians they have sent out have all been good as well. They've been local people and I’ve been pleased.

Submitting claims with TotalProtect Home Warranty has been very easy. I choose not to speak to the people on the phone because it takes too long to actually submit a claim at times. I just submit a claim online. It's a lot easier. We've always had to contact the service providers though. We've never been contacted by them. I typically use one company that has always been great specifically for my plumbing needs. Manny has been awesome and he's the only one I would use. However, the system doesn't automatically put me with Manny. It can put me with Joe's or John's plumbing service. There should be an option that gives you three contractors to choose from and you choose one of the three to come. I have also used TotalProtect to fix my washing machine and the gentleman they sent was great.

We've had HMS Home Warranty when we bought the house and we've continued to renew it. We've been with them since 2015 and so far, so good. We mostly submit claims over the phone and everything has been fine. The claims get taken care off quickly. Within a couple of days, we’d get somebody out and get it checked. Plus, whenever they’ve sent somebody out, the work gets done properly. Overall, HMS has been easy to work with.

The claim process at HMS Home Warranty was easy. The interactions I had with the technicians that came to our home, as well as the quality of work performed, were great as well. Everything works and I am very satisfied. I would recommend HMS.

TotalProtect offered a two-year prepaid warranty so that I could get it paid through my closing of the home so they’d be able to prepay it. Because of this, as well as their competitive pricing, I went with them. I have already submitted a couple of claims and it's surprisingly easy and pleasant. I did the garage door opener, my AC unit that went down recently and the garbage disposal that went out. Their reps have been very responsive and it's been excellent dealing with them. Also, the quality of service of the techs has been great. There was a disconnect with one of the contractors, but TotalProtect followed up to make sure that I did or did not connect with them and then, got me in touch with another one. So, they did a good job of following up.

Just like car insurance I purchased this home Warranty just in case. But unlike car insurance when a problem arose my claim was not handled. I have had a leaky shower for over a year. Cross Country keep assigning service providers that don’t even want to come out to look at my problem. And when one did come out every two weeks I’m calling them to see when they would fix my problem. They replied to me that they are waiting for Warranty company. When you call to speak to a supervisor you're told you’ll get a callback and it never happens. Very disappointed in service. This is not what I anticipated. I purchased this warranty for an emergency if needed. And they did not deliver.

TotalProtect is great and I’ve had it for 15 years now. Usually, when I call to submit a claim, the situation is bad and they fix it right away. But this time, when something went wrong with the water heater, the technician that was sent out just took one little part and kept fixing it. That guy was great and I liked him. He knew his stuff and he was on time. But the water heater was almost 20 years old and all rusted. It was going out and it needed to be replaced.

I have researched several warranties and have used different ones for my rental properties. With one of those I've used, I could never talk to a live body. Every time I would make a call, I would be put on hold and then transferred. It was too frustrating and time-consuming. So, I dropped all my plans with them. On the other hand, even though it takes HMS a long time to get the right person out, I've always been able to get a live body to talk to. I had a problem with the HVAC unit in my condo and they didn’t take long. That was half of the battle so that was a game changer for me. They need to have people available, and if need be, to be able to talk to their supervisor. That a big positive. Also, not being put on hold and being cut off. If they keep doing that, I would stay.

HMS Home Warranty came with the house that we bought in 2013 and we have extended annually. We've been battling with the furnace as one of the things that we've dealt with since we moved in. HMS took about two or three years of multiple service calls before we were finally able to get the furnace to where it consistently work. We've also had a handful of other things break, and we've had yearly, where we've used what would be a worthwhile amount for the warranty. Submitting claims to them has been very easy. We usually do it online, but if we had to talk, everybody's been helpful. But the last time I called, the person that I spoke to said that they had to do something to see what they would cover or what they wouldn't. She was not that confident in what she said but based on what I've undertook from it, it was correct. We've also had very good luck with our technicians.

My realtor had HMS herself and she liked it and recommended it. She said that was the best one for us so far. I call to submit my claims and they answer right away. Their rep is very accommodating and very friendly. They get back to me and they service it within a couple of days. If I call on a Monday, they’ll usually have a person here on Tuesday or Wednesday in that week to check it out. I’ve only had three instances already to check it out and each time was perfect. The work done was satisfactory. When they make the initial call, they usually say right away where the equipment can be. The warranty has been extremely valuable. I recommend them to my friends, and I will recommend them to people who I know who are looking for a warranty.

We've been with Cross Country Home Services for nine years now and I'm satisfied with them. We keep them for the times when the bigger things, such as the air conditioner and heater, go out. When I submit claims, I do it over the phone, especially nights and weekends, to make sure that they realize that I really need something checked. However, if it's something small and I could live without it for a few days, I do it online.

I called TotalProtect for an AC issue and they got in touch with me. They then had me call the people who would do the work and got it scheduled. It took a couple of weeks to get this certain part to get to my unit but I understand that it was not their fault. TotalProtect was very efficient. The representatives that I spoke with over the phone did very well. They helped and they were very attentive. They tried to get my service as quickly as they could. The technicians that were sent out did a good job and they were very efficient too. I am having a little bit of a problem though. The AC is not blowing quite as much as it did with our old unit. I called them and they told me that they would be back to check on it and fix it for me too. I would recommend TotalProtect.

Submitting a claim to TotalProtect was a seamless experience. The rep whom I worked with was courteous and provided me information on what we needed to do. The tech who came were knowledgeable and they took care of the problem. I'd recommend Total Protect. The warranty is worth it and they make things easy and convenient for you.

In two years of having HMS, we’ve only had one claim and we had a great experience. Our furnace went out in the middle of the winter when it was really cold. There was a hole in the heat exchange, so carbon monoxide was potentially getting into the house. I called my claim in and they initiated it. However, the first company that they linked me to was horrible. I pulled up the company because they wouldn’t return my phone calls. All of the reviews on that company were very poor, and they were notorious for not calling back or showing up. I called HMS and they gave me a new technician who was very professional and timely. The whole thing took a week and a half to complete because they had to order the furnace. We had to buy a space heater so that our pipes wouldn’t freeze, and we were extremely cold. Nevertheless, our furnace got replaced and it was great.

We got HMS home warranty through the people we purchased the home from in 2013 and continued the service. I’ve had many experiences with them and every one has been flawlessly executed. Our microwave stopped working and the dishwasher panel needed to be replaced, and they were fixed quickly. My water heater was also replaced. HMS is a good insurance policy to have and it is worth it.

I have a shower leak since 2 weeks ago. Called HMS Warranty that same day and they assigned me plumbers which I can never get a hold of. Until now, my leak is not fixed, no one in the customer service is ever helpful of my claim. Full of ** excuses, and this company deducts my monthly dues on time! So expensive with the worst service ever!!! Never get this company or you will be drowning with water at your house and no one will come to fix it!

HMS has a contract with one single service provider in my area. They have very limited hours and are not open on the weekends. This makes it nearly impossible to get an emergency repair done in short order. If you call for support, you will be connected to a call center that will be unable to set you up for an emergency repair. My personal issue: Furnace went down in subzero temperatures. I noted the error code and diagnosed the problem as an issue with a limit switch. This is a 10 minute repair with a $40 part. I called the service rep to request a repair. They gave me a phone number to a contractor that was not open, and thus was unable to be contacted.