Cinch Home Services Reviews

I would definitely tell others to go with HMS. I've had them for about six years now and the experience has been very positive.

We’ve had the house for 2 years now and when we bought it, the sellers had the HMS home warranty with it. We renewed the warranty after the first year. The biggest and ugliest claim was with my range. It started on May 8th and I finally got things straightened out in December. It was partly due to the fact that there were 7 times that Sears came and they ordered parts but they ordered the wrong parts to come and fix the stove. Then once it got to 7 times, I told them, "Look—," and they finally said, “It’s not gonna be fixable.” So, we went through the process of getting a stove and it had been okay.

I had to replace my refrigerator and I called TotalProtect to find out about having it replaced. One person told me that I could do it, then next person said I couldn't. I had already used the plan before and I had gotten a washing machine from the guy. Then the next time I went to use it, they said I didn't have it anymore. They tell me they went up on the plan and I had to redo the plan. All that stuff was done without my knowing.

The home had HMS warranty for a year when we purchased it and then it was up to us to continue on. There were a few things in our home that are a little up in the year and they were gonna make it through another year or so. We decided that it would be within our benefit to continue on last year and everything worked out well. Then we renewed again and we had a dryer issue. So, that definitely saved us a couple hundred dollars there with getting a simple part fixed.

When I filed a claim for my washing machine, it kinda just hung out there. I had to call TotalProtect and get ahold of somebody to figure out what the status was. After getting some confusion cleared up on who was supposed to contact me, I got in touch with the repair guy. He came out, set a quote, ordered the parts, came out the next week and fixed it all up in about an hour or so.

Our house was probably about six or seven years old when I first moved in. I just thought a warranty would be good to have, because if something goes wrong, they would take care of it. And so far, they have. TotalProtect's price per month was the lowest out of the ones that I found. My experience has been fairly well overall. We’ve had numerous things done. They have taken care of everything that we have ever had a problem with. However, the interior of our microwave peeled off and they wouldn’t replace that. They said that it wasn’t mechanical part, which I disagreed with. That coating is an actual part. It has a part number. But I understood the microwave is 15 years old and everything. I was a little upset about that, but after I thought about it, I said, “Well, they’ve taken care of everything else, so I really can’t complain all that much.”

The contractors were good. But, the parts they put in there worked for about a week and that was about it. I got to have them come back out and replace my parts. The quality compare to cost relation of HMS Home Warranty is poor. Renewing it, for me, is questionable.

The company I had was shutting down, so I was looking for another company. Everything that TotalProtect had to offer in comparison seemed like the better option to me. Submitting a claim is very simple. I typically submit my claims online. Within an hour, I’ll have an email with the information, the claim number, and a contract person’s information. They schedule the service, they come out, I pay my fee, and they take care of it. With the exception of one, the contractors have all been great. I had one that was really scammy. He didn’t do the repair properly. And when I started having issues, I contacted TotalProtect, and they quickly sent someone out and got it fixed. But other than that, I’ve always had great experiences.

My garbage disposal stopped working and then my dryer did, too. They sent someone out and got them fixed within the week. The contractors were great. In both situations they had to come back, and I haven't had any issues since the repairs. I have been with them for two and a half years now and I have filed several claims already. I like the amount of items that are covered by them.

Everything has been working good with HMS Home Warranty. They answer our calls. Of all the things we’ve had done, two things were weird. One was the stove, where we told the repair people who were coming out exactly what was wrong. The door on the stove was hanging off and the handle was disconnected, and the door separated. When they got there and evaluated everything, they needed to replace two burners. Apparently, they don’t do doors. If they don’t do doors, why did they answer the call then? It was a waste of $100 for us. They never should have come out. And then, we had the furnace, the HVAC system upstairs replaced because it had problems. They put the drip pan under the HVAC. It was too short so it didn’t catch the drips right. And it came through a fixture in the ceiling. So, that company was questionable. The one I loved was a guy named Antoine. He did a phenomenal work.

I've been protected with TotalProtect since 2011, and it's been wonderful. When I first bought the house, I didn't realize that all those things would have been covered, and I paid for them. And when I had some problem, I realized I have that warranty and I started using it. Their contractors have all been really great guys, and the quality of their work has been fine. There was one time I had to call the guy back. That was on the second floor for the furnace and he tried to do it in a less way, and my son-in-law already diagnosed it because he's an electrical contractor. But he came right back the next day and did what was needed. TotalProtect is very good. My generator was one of the biggest things that I use them for. When the generator went out, they came and put in a new one. That one only lasted less than a year. It went out. There was some defect, and they came and put in a new one. TotalProtect gives speedy service. I'm completely satisfied.

They resolved all my concerns. Thank you to Christine especially for all your assistance in getting this resolved.

I’m a Realtor and have sold the HMS Warranties for people as far back as about 16 years ago. And everybody has always liked them. I also have experience with another company and they would find every reason in the world not to honor the warranty. But with HMS it’s pretty cut-and-dried. This year, my heat pump went out and they replaced the outside unit. However, I don’t like that you deal with a machine an awful lot. They’re more cut-rate and it’s hard for them to find people that are local. They've had to get people to come out from North Carolina to do some electrical repairs for us. But the people they've sent out seemed to be very knowledgeable. I’m coming up for renewal and I’m going to do again for another year.

Everything has been wonderful with TotalProtect except when one of the service providers that they selected, Atomic TV, initially simply refused to provide service and stated that they didn’t have time to be involved. Outside of that, it was fairly quickly resolved with a second provider. Also, the claim submission process has become a little convoluted but I was able to deal with it without a great deal of difficulty. I tried to call and ended up doing it online. I would always like to see less deductible as well. Other than that, I've been with them for multiple years and I’m very happy with the service.

When we used HMS, everything seemed to go fairly smoothly. Submitting the claim was fairly simple online. We had a problem with our heat pump, and it quit working in the dead of winter. It took them maybe two days of the week to get it fixed. Unfortunately, they didn’t have the parts that day, but they immediately came back the next day. They were very good.

I’ve been satisfied with TotalProtect's service and so I've had them for 20 years now. Other than last winter, my furnace went out this past fall and it took them about a month to fix it. Every time they turn around, they had to order a part and I had sit around in the cold for a whole month. That’s the only complaint I ever had. But one thing I don’t like about them is getting an okay to fix something. The idea of having somebody come out here 2 or 3 different times and the guy had a part in his car but he said he couldn’t use it as he still had to get an okay. And that took two weeks. Still, I’m satisfied with the customer service. Something happened to my oven and they took care of that right away.

I've been with Cross Country for at least 10 years. Historically, their service is great. They're responsive. The vendors that they've dispatched to our home are effective and efficient in resolving matters. But I had an experience with them over the course of the last three weeks that was not positive. I responded to a survey back today regarding that very negative experience.

TotalProtect is the insurance policy on the house. It covers mostly everything that we need to have done. Everything is fine and we have no problems with it.

When I was searching for a home protection plan, a friend of mine said that they have TotalProtect and I tried it. Their monthly payment is cheaper and they cover more things than American Home Shield. The dishwasher hummed all the time and wouldn't go through the cycles and wash the dishes. It filled up with water and agitated it a little bit, but it would never pump out the water. It just got stuck in that one cycle. I turned the power off in the breaker box for that appliance and tried to get it fixed. The guy changed the hose, took the plate off and ran through the electronics. I thought it was working and it looked like it was gonna do fine, but it did it again. It got to a certain cycle and just stopped. The technician who came out was very kind, informative, and thorough. It was a very pleasant experience. I'm satisfied.

I typically like to call in and talk to somebody when filing a claim. Their customer service representatives were good. Recently, my shower was leaking down into my kitchen and somebody came out that day. I only wish the deductible is a little cheaper, but other than that, I feel good about TotalProtect and I'm going on 40 years with them.

My Realtor recommended HMS Home Warranty for this area. Once you get through to the actual person that’s going to do some service, it’s fine. It’s kinda hard to get to that point. And then when I do the claim online, it kept kicking me out and telling me to call. When I call, it’s kinda hard to understand the reps. They just give me a number for the contractor and tell me to call them. The contractors have been very good though. They show up when they do. They return the phone calls. They're very helpful on the phone and when they're here.

They send out qualified people like Sears or somebody else as qualified who are not looking like they just rolled up and you're scared to let them in your house type of deal. I normally do my claims over the phone because it's easy. We get service pretty quick. I've had them for over five years now and I've switched my son over to them.

We were new homeowners and got a warranty for peace of mind. We've been with HMS for about three years and submitting claims has been relatively easy and fairly seamless. The website is relatively easy to use. They also give us some kind of idea when to expect the contractor or we usually heard quickly. We've been happy with the quality of the work performed by the contractors. A few times, we had to wait longer than ideal based on when they could get out or when they could get parts. That was frustrating. We've used Sears for a few things and they have been super frustrating to work with. I also get frustrated that I can't always find everything that's covered really quickly when renewing, which you need to reference when renewing. Overall, HMS is a good value.

Submitting a claim with HMS has always been quick and easy. The contractors respond very quickly, usually within the same day, and then I schedule with them from there. I've always had a good experience with them. I would recommend HMS's service.

I like how quickly they get things done. Usually, I have someone here within 24 or 48 hours, and they settle a claim really quick, and I've not had any problems with them. Their contractor are really reasonable. They're good. I'm satisfied with what their process is. The warranty really helps, especially when we get older. It's nice to know you got backup.

I called them when I had a claim and they wrote everything down and then they sent the guy out. So far, so good. The contractors that came out for my dishwasher and my garbage disposal were both nice.

HMS has always been reliable and very good. I've been with them for about 20 years now. Their contractors have been good as well. About a month ago, I had a claim for my furnace, and it was resolved in two days.

We've had HMS for 3 years so far and their response is quick. We've only made two claims and we haven't had any problems with any of the technicians who came out.

The first technician TotalProtect sent out for our refrigerator messed it up. We ended up having to get a new one. The warranty company replaced it though, which was good. Also, one of the original technicians they sent out for my dryer was awful. I have a very weird brand of dryer. It was evident they had no clue how to work on it and messed it up worse. One time, TotalProtect tried to send one of them back out a second time. I remembered their name and said to send me someone else. And they did, so that worked out okay. Other than that, we’ve had good luck with the water heater people, the garbage disposal people, and the washer and dryer people.

Total Protect Home Warranty approved the replacement of Martin ** dishwasher September 2019 in the amount of $587. Martin ** died July 5, 2019, and I’m his Power of attorney and Executor. As of today, January 5, 2020, I have not received the check. I called numerous of time trying to get info on the check. The first call, Total Protect informed me the check had been mailed and cashed. They informed me to send a copy of Martin death certificate, Power of Attorney and Executor affidavit. I sent these papers twice. After a period of time, I called again. I called a third and fourth time, each time had to explain everything all over again, because apparently they don’t keep records. Again I called today, January 5, I was on hold for over 15 minutes, and still no info on who cashed the check, where and when. I also wanted a copy of the front and back of check. Help!

HMS Home Warranty came with my house and I had it for my safety net. I had a couple questions when I first started. To get to someone that was actually helpful on the phone was pretty difficult. They sent me to a foreign country and I gotta beat around the bush for about a half an hour, and then they sent me back to the States. Once I got there, the woman that I got on the phone was super informative, and she told me I could upgrade my plan for a small fee. I actually ended up doing it ‘cause she explained it. I didn’t think she was trying to sell me. They were extremely helpful and they cleared everything up for me.

I’m the homeowner and we make the payments for TotalProtect. They came through our bank. I looked into it, decided it was something good for us and we pursued it. The most recent claim was for the water heater. It took some challenges to get it done, but we did. Several plumbers came out and the last plumber that came wanted to charge us $900 on top of getting the water heater replaced. I opted not to do that. I requested a buyout. So, I got the heater replaced myself and they did the cash-out. I wished that the trades that they sent out would be a little more responsive. It took a few plumbers to get out here in order to get this thing resolved. The same thing with my oven. That was an ongoing thing, but finally we did a cash-out with that, too. But the bottom line is we got the job done. We are satisfied with TotalProtect.

I recommend TotalProtect all the time. We've been with them for 12 to 15 years and there's been no problem in the claim submission process. Everyone that has come have been professional and nice as well. We had a problem with them once. Our hot water heater went out, and they changed a bunch of stuff in between and we never got notified of it. But they backed us, got us on the right program again and fixed it. So they did the right thing.

HMS Home Warranty came with the home and then I saw the benefits. I've been with them for two years now. When submitting a claim, it takes pretty long and the people that come aren’t knowledgeable. The one guy who came out when I initially had a toilet issue lied about a flood in the house. He said it was gonna cost a couple thousands of dollars and it ended up being a $5 fix for the pipe on the back of the toilet, and there was no flood damage. When I called initially, I think one of my first calls was about my dishwasher backing up. The guy came out and took my deductible -- a hundred and something dollars. He told me to pour apple cider vinegar in there and it should help out. He didn’t do any work. It just so happen that I had a personnel with the house that was able to fix the toilet.

When I submit a claim to HMS, I do it on the phone. I tried and worked it online once but that wasn't working. So it's just easier for me to call. But I don't have any trouble when I set it up. My recent claim was for my washer which was not working correctly. It would finish cycles and it smelled a little warm, like electricity-wise. They contacted Sears to do this. I submitted on a Friday and they came on that day. It turned out that the timer was not working and that's what was replaced. It seems to be working better now. Sears was nice enough to give me what their price would've been, 'cause I don't think anybody else is done. It would've been about a $300 house visit with the parts. And so, it cost me $100, so that was good. My house is about 25 years old, and that's when things begin to break down, so the warranty has been useful for me.

Submitting claims with TotalProtect has been easy. When we call in, they get back with us and set up a time for the repair. Once we get in contact with the contractors, they communicate well. But sometimes, things happen on a weekend and they don't get back to us until Monday. However, they come out when they say they’re gonna be there and they complete the work. TotalProtect helps a lot with bills. With our water heater, it was over $600. At first, the contractor thought it was just leaking a little bit, but then the water heater just stopped and wouldn’t get hot. We called and they ordered the part. And it took a couple of days for that to get in. We've been with TotalProtect since we bought our house eight years ago and we're happy with them.

TotalProtect doesn't wanna cover me anymore for my home. So, I'm not very happy. They told me they're pulling out of Florida, but then they're still covering my rental. That doesn't make any sense. I think it's because my air conditioning kept breaking down, so they don't wanna cover my home anymore. My rental has very few issues. The technicians are fine, but then, they're separate companies.

When our water heater went out it had to be replaced, and then they sent us a check for half of what we paid, which was kind of sticky because they told us it would be three weeks before we got a water heater. I don’t know about them, but I don’t take cold showers. I wasn’t going three weeks. But the person did come out and fix the thermostat. Apparently, it was a part that needed to be replaced. That was the third time that a part has been replaced. But the young man did a good job. He was very nice and was on time.

I have had this warranty for quite some time and each time I have had to file one claim it has been an issue. They use sub par contractors or something is not covered. It's amazing that I pay my monthly fee and HMS has no problem with taking the money but I can't seem to get my claims covered. I am contacting the attorney general and reporting a bait and switch gimmick. I thought the point of home warranties is for a peace of mind but I see this is not the case.

I had a dryer that was on the fritz and I called TotalProtect. Submitting the claim was an easy process. I got in touch with the service provider and he got back in touch with me in a very timely manner. Then, he showed up when he said he was gonna show up. He had ordered the parts and they came in quickly, and he fixed it expeditiously. It all worked out very well. While I'd like it to be cheaper, the service has been okay every time I've called a provider that they have selected.

I had a repair of a garage door opener, the motor that runs the opener. The contractor diagnosed the problem, fixed it and left. It was also fine when I put this claim in.

In most cases, the process when submitting a claim was very easy and fast. There was one time where the vendor came and did the work but it wasn't good. When we called them again, they would not come back. I told HMS and then it was going in circles for a while. They kept on contacting that guy but he never came. Then, I had to pay another $100 out of my pocket for someone else to fix the plumbing issue. I would recommend that when somebody doesn't come back to fix what they fixed incorrectly the first time, HMS should drop them from their list as a vendor. Other than that, I didn't have any issues and overall, I’m happy with HMS. I bought my second house. It's a rental property and I have it insured with them.

I completely came in to HMS Home Warranty started thinking it was all a sham. I expected to get a big runaround and be very disappointed. And what I got was professional people. On the phone, the service was awesome. The service people coming into my home were polite. Within 24 hours, everything was resolved. The very worst thing was that it took me three weeks to get my refrigerator. I had to be without a refrigerator for three weeks. But otherwise, I could do nothing but gush about how wonderful everything went. Submitting a claim was very easy. Everything about HMS was just what the Realtor told me it would be. Everybody could tweak, but all in all, I would be one of those old people in the commercial saying, "And they came in fast." They were the best.

With HMS, I had to submit a claim for my furnace three times. The first time a guy came out, I gave him a $100 deposit. He said he fixed it but he didn't. The second time a guy came out but still the claim took the third trip around. The last contractor HMS sent out for my furnace were great. I had to wait on a part to come in. Once that came in, the techs picked it up and installed it. They did it in one day. My water heater stopped working too. The tech checked everything out and fixed that. Everything has been working since then.

When I purchased my home, it was suggested that we go ahead and get the home warranty just because it would be a good idea. So, we got it and we paid the extra $100 as well to get the updated package which saved us. We weren’t in this home for three months and the heat exchanger on the propane heater had rust holes all in it and the evaporator cooler on the AC side had holes in that. When I submitted a claim, everything went along very smoothly. Once all the information from the service provider was given to them, they processed it and took care of it good. I'm very happy and satisfied with the service. The contractors were very respectful and they did a good job. We live in Virginia, so I've had to use the heat and the AC and since they came out, everything is working fine. My experience with HMS has been very good and people should get it. It’s worth it.

I called them on Friday Jan 31st 2020 about a water leak under our house. I stressed the urgency of our issue. I called in the morning and had to call back that afternoon. They stated they did not have a plumber in our area and it was sent out to their outside team to find us someone and we should hear something no later than Sat. Well its not Monday afternoon. I have not had one call ore one email from these jacklegs. I have had other home protection plans and was treated with respect but not from total protect. They can only read from script no one would escalate the issue for me. So days later and nothing from them. This is the worst company I have ever dealt with...dont waste your money ortime

Everything’s been very well with TotalProtect Home Warranty which we've had for 10 years now. This year, we used them a lot. I just placed a claim yesterday and we’ve set a time for them to come tomorrow. So far, everybody has called and did what they were supposed to do. I just call when submitting a claim and my interactions with them have been good. It's been good with the contractors as well.

I submitted a claim to TotalProtect when my furnace needed some work done on it. The person that took the call was very helpful and made me feel at ease, letting me know that someone would come out. Within a couple of days, their techs came out from Sears and repaired my furnace. The service person was helpful in explaining what went wrong. It was a very easy process. I'm thankful to have TotalProtect. They're a very reliable company and what they advertise is what they do.

I've had HMS Home Warranty for 15 years and haven't had any problems. One time, when I called about my garage opener, they weren't able to find an electrician to handle it. I've mostly used them for plumbing though and it has been basically the same plumber that comes out each time. He's old school and an older gentleman. He uses old techniques and doesn't cut corners like some of the newer companies.

I was out of town and our washer wouldn't perform a hot water cycle. The technician from JGF MECHANICAL SERVICES - MD, 240-586-1415, came out and saw that the washer was apparently working because one cycle started. The technician didn't use the available diagnostic mode on the washer to display diagnostic information. After I returned home I was able to troubleshoot our washer today, after a few minutes searching the web, I found how to enter diagnostic mode on our washer and immediately found Error Code E2 F3 indicating the inlet water temperature was incorrect.

Everything has been working very good with TotalProtect Home Warranty. They have great customer service and I’m happy with them.

Submitting claims with HMS has been easy. I have been with them for five years and for my most recent claim, I had a leak in the bathroom. It took a week for someone to come out because the first person never came. He said that he was gonna call me right back. It was on a Thursday and by the time Monday came, he never called back. I had to call HMS and let them know that he never returned my phone call. Other than that, I don't have any complaints about HMS.

When I had six 21-year-old boys, one decided to get sick and another one decided to take wipes and clean it up. It went down my toilet though and flooded both my toilets and my showers. I called TotalProtect and they worked it out. It happened at 10:00 and they had to keep me on hold. At first, they tried eight people and it was panic. The only person I had that can come out couldn't until 9:00 AM. I said that I had no working toilets and TotalProtect just kept calling and calling. Then they called back the 9:00 AM guy, who then called one of his guys.

We had an issue where we needed a plumber and it went well. The contractor was good. The previous homeowner purchased HMS, and then it was transferred to us.

I've been with HMS Home Warranty for about two years now, since I bought my house. Submitting a claim was easy. Everyone has been really nice and the contractors were great. I had a claim but it ended up not being under the warranty.

TotalProtect's claim process is super easy. However, if I call customer service about an issue, I get a different person each time I reach out to somebody and I have to do the whole spiel as to why I'm calling all over again. They should have a certain person to reach out to or if I reach out to somebody, I should be able to directly contact that person again about the same issue. But for the most part, everybody has been very nice and helpful when I have called. I've had TotalProtect for about eight years and had an issue one time, but it got resolved eventually. One of their contacts did not show. But they finally got me in contact with a company. I was very happy with that company though. They came out in time, were very professional, and got me taken care of right away.

Calling in my claim was great and the customer service was great too. A-1, the last company they sent out, did a good job. But the one they sent out the first time sucked. That guy, when he came out, he did not want to do the job. One of my drains is in the front of the house and he did not want to snake that. He did not want to snake my toilet again when he came back. I was like, "I think the problem would be solved if you guys either pull the toilet up." He had to do that, but he didn't. And then, he came back a second time. I asked him if he could snake the toilet again, but he wouldn't. They were lazy. I then told HMS that I never wanted them to come back and asked if they could send me somebody out.

The experience with TotalProtect went pretty good this time. It wound up there was a broken wire on the furnace and the thermostat was bad. The contractor was okay. It was him and his son that came. The one thing he did do right off the bat was he inspected the furnace to make sure it was even safe to be operated before he did anything. I appreciate that because that way, you know that the furnace is in good operating order. He's not gonna do anything with it. Then he fixed the broken wire, but he stopped at that point, and I had to call back in two days to have him to come back out. He came back out, and this time he kindly let me talk to him a little bit as far as what I thought. He got looking at it and agreed with me then that that was probably the problem. He repaired it and it's worked fine ever since.

When we purchased the house, our Realtor recommended we have the owners of the house purchase a home warranty before we bought it. That was where we got the HMS. It’s super easy to submit a claim. I don’t have to call anybody. I can just go online, submit the claim and I'm done. Every single contractor I've had has been amazing. I would absolutely recommend HMS Home Warranty because it’s been the easiest. I would never want to do these repairs by myself.

The people that we purchased the house from had paid HMS Home Warranty for one year. The warranty expired after a year and I repurchased it again. And I've now had service for over a year. On January 1st, the furnace went out. We were in the middle of one of our patented polar vortexes in Wisconsin and we had no heat. It was a very frustrating situation because we were extremely cold. With the wind chill, we were in the negative 30s at that point, and I have kids. Luckily, we had a fireplace. But we didn't realize that they had no HVAC providers in our area at all to come and work on it. The only numbers they had were people that were over two hours away, and those people laughed at me on the phone and said they were not doing it.

We had another home warranty before and we switched to TotalProtect. We've been with them for four years and so far, everything is going good. We never really had to make a claim until recently and the process was seamless. We were really excited that it went really well. Submitting a claim to them was easy. I even did it online and they responded within 24 hours, which was good. It was less than expected. I like that TotalProtect chose whoever was closer to the area. They had chosen Sears service center to come check our microwave out. But two days had lapsed and they didn't call us. I have teenagers so I needed the microwave fixed, so I had to call back. But after they finally got someone down, it went quickly, within 48 hours.

I've had TotalProtect for a long time and I've never had a problem with them. I also refer them a lot. The latest claim was to fix a toilet that wouldn't flush. This claim went very quickly and was fine. The contractor went and got a part from Home Depot and came back and fixed it.

Whenever I submit my claims with HMS they send someone out as little as a day or as long as two weeks depending on what the issue is. With my recent claim I had a blocked-up toilet, and it took a little less than a week. The contractors were very satisfactory. I’d have the same crew back again without any hesitation at all. Occasionally they will refer me to someone who doesn’t service my part of the world. Their geographic locator system doesn’t always work right. I’ve had that happen twice. But overall, HMS is pretty good in terms of the technicians that eventually get here.

I've had TotalProtect since we bought the house in ’93. In the beginning, submitting claims was good. Then, it was kinda bad for about a year or so. Some people must have complained because the service is back at being good again. We were happy with the last time we did a claim. We had 3 guys come over to fix our washing machine. The 1st guy was young so he was really inexperienced. He ordered 2 parts but one part wasn’t necessary. The next guy wasn’t that experienced either. We asked for an experienced guy and when the final parts came, the 3rd guy was great. He was probably in his 50s and knew exactly what to do. He found the problem right away and put in the parts. He was probably done within less than two hours. The washing machine is now working perfectly. I even did three loads yesterday. Thank goodness ‘cause I didn’t have my machine for about 10 days.

I've had TotalProtect Home Warranty for 15 years. It was pretty good when filing a claim. I just called them up and then they got someone out here pretty quickly for me. It was on a Saturday, so they couldn’t get them out till Monday, but I understood that. The representatives were very nice. I was happy with the whole experience. The technician was also very friendly and everything you would expect from him. He came out to fix my furnace that quit. He just put a couple new parts on it and it was running.

HMS has been the best thing ever. We used it when a couple of things broke and it couldn't have been easier and more helpful. The most recent claim was kinda two-part. We thought our heater broke. The contractor came out and said it was the thermostat. That worked for a few weeks. Within a week of that happening, our dishwasher broke. Our dishwasher a two-door one and kind of hard to find, but it got taken care of no problem. Then the heater started not working again. As it turned out, it was a heat vent so the contractor came back out and fixed it again. The second tech was much more thorough than the first. And because we’d already made the initial claim, they didn't charge us the $100 to come back out for the second one. HMS has paid off and I couldn't be happier with my experience.

I’ve had HMS for a couple of years now and Titan Heating & Air, the first HVAC system company that they sent out, was terrible. They did some shady things to my HVAC system. There was supposed to be two capacitors and when my system wasn’t working, they ran everything to one. So, whenever one part of the system would cut on, they would cut on the other part. My utility bills were $600 a month and I didn’t know why for a year, Eventually, somebody from Sears came out and looked at it. They told me that they couldn’t touch it because somebody else did the work wrong and they didn’t wanna be liable.

We paid for three years of coverage upfront to lock in a lower annual rate, $200 deductible. Eight days ago our heat stopped working, as of now we are renovating so not staying there. It took three phone calls over five hours to have them authorize a local tech to come and assess the problem. The tech was given authorization to purchase the part. Of course, before the tech even looked at the heat pump, a $200 check had to be written. As of now, no one knows where the part is, the local tech will not return phone calls but the $200 check was cashed. No painters or other contractors will work until the heat is repaired. So the longer we are without heat, the longer the stop in renovations and the longer we pay a mortgage on a place we cannot even live in.

Initially, we submitted a claim to Total Protect through the email account. I never got a response so I finally dug out the information and called. As soon as I called everybody there took care of what they were supposed to take care of. But, our problem is still not fixed. Our lights are still flickering but they’re not going out and staying out. The tech they sent is still waiting for the electric company to come out and hang some kind of box on the outside which would tell when the fluctuations occurred and where they are occurring. They haven't shown up with that yet though. I've called twice to remind them. Still, Total Protect's service has been fine. The gentleman who came out for them has been very professional and has done an excellent job.

We saw TotalProtect Home Warranty on an ad one time and we applied for it. They’re perfect. The contractor for the water heater claim was excellent. Submitting the claim was also easy and to the point.

TotalProtect is okay. It used to be that you could call and get a representative, but now they have it online. Now, I tried online and some of the representatives that they got service were not very good. If you go out and look at them, they got bad reviews. So, I'm having to check now every time I get somebody before they come as to if I want them coming or not. This time I called for my heater and they sent someone out before the Christmas holidays. The little guy came in, looked at it, and said nothing was wrong even though something was wrong. So, this month I called again, and I did not want that guy coming back. They gave us someone else and that guy was wonderful. He came in and he immediately knew what was wrong. He got the part and fixed the heater.

We bought our house in the middle of December and we wanted a home warranty. We even financed it with our loan to make sure that we got one. We were told that HMS was the best company to go with. We’ve had two claims and they were both for the heater. They resubmitted the work order. Then, they came and checked it, and there was something wrong that was completely different. We had the same guy come both times and he was absolutely wonderful.

HMS Home Warranty's contractor came out for a dishwasher because it was stopped up. He was fine and he was able to repair it on the same day.

I have a good friend who was my real estate agent when I was moving and she paid off the first year with HMS Home Warranty as a housewarming gift. Most of the contractors they've sent have been respectable people who come on time and clean up after themselves. For the most part, I'm very happy with all of them. Also, pretty much everything I've called about, HMS has covered. They're also timely about getting someone within the next day or two. The only item that I had an issue with was my stovetop. It was sparking and I had called the fire department. They disconnected it and took it out of the house. It was a big expense, but HMS said they won't cover it because it was removed. Other than that, I'm very happy.

The reps are very helpful and friendly. It doesn't take any time for them to come out. When they say they're coming out, they do. Only thing that I notice is that I should've looked at the book first 'cause when I had problems with my AC, I was thinking that everything was covered. And then they told me the module and all that wasn't covered. It was disappointing, but other than that, it's been fine.

I've recommended TotalProtect Home Warranty to all my friends. I've had them for four years now and they've been terrific. It's efficient with their customer service representatives. I had a claim regarding my heat that was not kicking on and it took a couple of hours for someone to come out to service it. The company I used was fabulous and their technician was amazing. The heater is working now. I have another claim and I'm waiting for a callback but I was on hold with them for 25 minutes. I still haven't gotten anybody so I had to hang up.

I've had HMS Home Warranty since '01 and I've been impressed with the customer service. I have a bedridden husband and every time something breaks down, a caseworker calls me the next day to make sure that the contractors came and that everything is working. My recent claim for my sauna that stopped working was excellent. We live down in the basement and it's cold. So, we had heaters running. HMS assigned me a caseworker who called the contractor and made sure that the part needed was coming. That caseworker made sure that HMS kept me up-to-date and that the part came quicker. She called me every day until it was fixed.

So far, so good. Everything's fine and it was easy working with the technicians. The technicians know what they're doing and they listen. Their time was also very reasonable. The process of putting a claim worked well too. The new company is a little bit different though, and I haven't had too much exposure. But the calling before the change was real top-end, quick and easy. The company is depending on me going online to do this. But I cannot look at both of my contracts online at one time. I have to log in two different log-ins to look at two different contracts. And it's easier always for me to talk to someone rather than type. And so, you're being forced to go online to do what I'm doing. It hits me the wrong way sometimes. I don't like it when companies do that. I would prefer an option.

I call HMS over a week ago to start a claim for a plumbing problem. The first contractor they had me contact no longer deals with them. The second contractor doesn’t do any kind of work on homes with wells. I’m still waiting. Water system still down. They said they would call or email when the dispatch section finds someone, nothing so far. My 2 month old grandson is staying with us, very inconvenient.

The TotalProtect technicians I've had have been excellent. But I'm a little bit uneasy with those working with air conditioning in Alabama. I had a problem this summer with the AC which was leaking water. It was a stopped up pipe. The young man sent to us insinuated that TotalProtect wouldn't cover it and that they'd want pictures. I've never had that problem before so that concerned me. Also, Birmingham is a big city and the air conditioning people that provide service are from Tuscaloosa which is about an hour away. In the end, I went ahead and had my AC fixed separately. But for all the years that I had been a customer and for the $125, it certainly should've been covered. Then in January, I had a claim for my disposal that died and the contactor put me in a new one. They also unstopped drains for us and replaced my dryer several years ago.

When I bought my house, HMS Home Warranty was included for the year and I continued. It's easy online to submit a claim. I've had issues with the website in the past, but not this year. Also, this year, the contractors were great. Last year, it was not. I had to switch to somebody else because they didn't follow through. They weren't in service anymore. I called and called, but nobody got back to me. I had to call HMS and get somebody else. It deterred the thing being fixed for a week. But HMS has been great. One of my neighbors has actually, since moved in, signed up for it. Sometimes, it's been a little awful with HMS, but you gotta take it with it. When I have an issue, I call them. It takes a while to get through, but I do get somebody.

I will be with HMS for 22 years this March and as a woman who lives alone, I feel comfortable having these people come into my house who I don’t know because I know that HMS has researched them and they’re keeping track of them. You can do your claims online with them but it’s easier to call. I recently had a claim for the faucet. It won’t turn on and it took HMS a day and a half to send someone out but it wasn’t their fault.

I wanted a warranty for any types of repairs or breakdowns that might occur to try to save money. When I was talking with other people, I was told not to go with one company because they didn't fully cover everything. Then I read that TotalProtect does and that they cover any other type of service whenever something breaks down, so I went with them. I have them for a while and submitting a claim now is very easy because I do it online. Then I get the immediate response from the email and I contact the service provider.

I called about a plumbing issue, and they told me that nobody was available in my area. Eventually, I found someone, but they couldn't come out for a few days unless I paid an "emergency fee", to which I contacted HMS again about this, and while trying to understand whether the warranty covered this fee, the customer service rep hung up on me. Save yourself the money and the time, as I'm out $500 for the repair, but it was still less than the warranty costs.

My husband signed up for TotalProtect and we've had them for several years now. We told my brother-in-law about it, and he signed up for it. Having TotalProtect, I don't have to look for somebody. I can just call them and they'll find somebody to fix my issue. My refrigerator icemaker stopped so I called TotalProtect and they gave me the name of this company that they authorized. I called them and they came. The contractor was fine. However, it took a while to get the parts for the guy to come back to complete the order. Also, I didn't realize that it was $75 copay when we had service and now it's $125.

A couple of years back, we had gotten hit by Sandy storm. My mortgage told me about the TotalProtect and I thought that I have brand new appliances and wouldn't want anything to go wrong with it. I figured, why not? I've had it for about six years and everything has been great when submitting a claim. The first time I filed a claim, the refrigerator was getting a lot of ice in the back. I noticed that my vegetables and things were getting frozen. I called TotalProtect and had an appointment set up. For my second claim, I also had the refrigerator checked. Their contractors have been wonderful.

My garbage disposal was not working in my rental house, so I made a claim to HMS Home Warranty. The contractor came and fixed the issue the next day. He had done work for me before, and he came when he told the lady that he would.

When the first reps from DMV Heating & Cooling came out here, they did the job but they didn’t install things correctly. It was causing my unit and my gas furnace to have more issues. I had a neighbor of mine come by in November and he mentioned that my pressure switch was bad but when DMV came out, they did not switch the pressure switch and it should’ve been switched back then in November. We had no heat for two months. We had to wait for a part that had to be ordered and it took close to a month. My four-year-old was the first one to get sick and then the rest of us started getting sick and it was because we didn’t have any heat in our two-level home. The portable heaters were not doing enough because it was just cold and this was in November and December time frame where the temperatures dropped really low.

So far, everything is going well with TotalProtect. We've had two different case that we had to call, and right away, everything was taken care of and everything is still working well. The contractors did the work well, they were cordial, they got in, took care of everything and left. Submitting a claim is fairly easy too. TotalProtect should keep doing what they're doing.

The only problem I had with HMS was that when I purchased the product, for some reason, they had my wrong address. When that got corrected, I still never received any welcome packet or anything to know how to use the system until I called in. And I called in because I had a problem with an appliance. But after that, everything was seamless. Once we got it straightened out about what home they were insuring, then I was fine. I appreciate the work and if we have another claim, I will call back.

TotalProtect has been a good program. Over the years, I’ve done three claims. The two were easy, while we had little issues with the other one -- it took longer to get paid for the item, but they paid eventually. The personality of the claim reps was very professional, and the technicians did the job well. This warranty company, however, didn’t have the maintenance thing where someone will come out and take care of something or check it yearly, like in the summer and during the winter just before the season starts.

I never bought a home before and I wanted to make sure if anything happens, I’ve got a warranty. My Realtor said HMS was the best one to work with. Filing a claim was fast. I made a phone call after 5:00 and somebody contacted me around 6:15 to say that he would be at the house around 10:00 the next morning. And he came. He did everything and said if we have any problem, to just give him a call. The claim was something with the furnace and it's performing great now. HMS is good to work with. They're reasonable.

I’m Hispanic and we don’t believe in insurance at all. I never had insurance. One of my co-workers told me, “Why don’t you get one of those home-protect-plan things because they cover a lot of things.” And then, I was like, let me try it out, just in case. I looked it up on the internet, and I saw TotalProtect, and that was it. And then, sure enough, a couple of months later, my heater went out. They came and they fixed it, and ever since then, I was like, I’m just gonna keep it and it also covers a lot of things. To me, if something happens, I just call, they come and they fix it. It’s also good craftsmanship. The work is really good work. And then, if it acts up a week later, they’ll come and the work’s guaranteed. I know I don’t have to pay out of pocket. I like that.

Filed a claim today due to refrigerator going out. They sent me an email and text, gave me a claim number and told me to call 1st Millennium Home Services LLP (888) 511-6155. This number is not in service. So not only do I not have a working refrigerator, I don't have a repair company to contact for my claim. No number to contact HMS directly, I have serious doubts anything will be done. I tried looking up 1st Millennium Home Services, cannot find it, only a healthcare company. Sounds like a scam to me. I doubt I could even get a refund for all the money I've paid to HMS, I could buy a brand new fridge no problem with all the money I've paid to them over 3+ years. Not happy at all.

Finally got to use our plan for our microwave that went out in November. I was never called to set up an appointment, I had to call and get an appointment. We have renters in our home. The repair man came and was told to our renters that the part would not come until 3 months later. I informed the company and was givenan option of $275 or replacing te microwave. We opted for the $275. We have yet seen a check from Total Protect Hone Warranty. I called 3 times and was told check was sent out. The first check I was told had a stop payment and that a second check would be issued. I did not recieve the second check. I was also told that the company changed it's name. Third call I made I requested to speak with a supervisor and was told I wasn't able too and was directed to accounting. I left a message and have not yet had a return call. Money was pulled out of our pockets to purchase a new microwave. I'm so tired of yge run around that I'm getting and will be talking with someone from Better Business Bureau.

We made a claim on the warranty after noticing water hammering in our pipes when running the washing machine. The warranty company sent a plumber from five hours away, who showed up with little to no equipment. He listened to the water hammering occurring, looked at the water shock absorbers behind the machine, and looked for the access in the wall and then looked at the main pipes in the garage outside. He advised warrant company to have a washing machine technician come out and look at the washing machine intake valve, which led to a delay and additional deductible fee. The washing machine was normal, the washing machine technician measured the house his water pressure is over 100 psi. We personally then dug over 3 inches of dirt off of the house’s water supply pipe leaving the water main in the yard by the street. There, we noted that there was no pressure regulator as there should be. And therefore we suspected the problem was actually due to high water pressure coming off of the water main to the entire house. We contacted the warranty company, noted that the original plumber was not particularly interested in addressing the problem nor brought the equipment to conduct a thorough evaluation (such as a water pressure gauge) or conducted a thorough evaluation on the day he came. He did not measure the pressure nor did it appear that he looked for the missing regulator in the yard. Therefore we requested a new plumber. Initially we were told by the company that they would find someone else. No one contacted us and we contacted the warranty company a week later. At that time they told us no there was no details in the notes about looking for another plumber and we had to stick with the original contractor for the job. We are now at an impasse, the job is not been completed, we are still told by the warranty company that we have to stick with this seem inept plumber. No new plumber has been assigned and the company is not considering assigning someone else to the job. We have asked for a refund on our policy since they will not provide a competent worker and they have refused. They also told us there would be a cancellation fee for the services.

Those guys for the heater were on the ball. They were here the next day to fix my heater and they were so nice. They’ve been here before, I think. So, Totalprotect needs to hang on to them. But this other guy that they sent me at first to fix my washing machine was a shyster. Then they got Sears out which they came according to schedule and then TotalProtect opted for me to get a new washer, which was fine. Everything went well after the shyster was taken care of, and I was able to stop going to the washeteria. After I complained about the shyster guy, TotalProtect got on the ball then. So, right now, I’m content with TotalProtect. It’s better than it was when I had my garbage disposal that took six months to fix. With my garbage disposal, these people came out, looked at it and never came back. But eventually, it was taken care of. What they need to do is make sure that whoever they send out are reputable.

It's going well with HMS Home Warranty. My Realtor hooked me up with them. When the heating went out on the house, I called them up and they took care of everything the same day. It went well. The contractor was professional and took care of me.

I've had HMS Home Warranty for many years. I took it first ‘cause I had a really old house, and they came through for that. And then I moved to a condo and they’re here if I need them. And it’s nice to have, even though the price is going up. When I submit claims, I do it over the phone. I've gotten really good customer service. The people that were sent to look at my washing machine were wonderful. I think they were new in the area. They fixed it but it wasn’t really fixed, so they came back a couple of times. And now, it’s perfect. Also, they didn’t charge me more. They just said it was their fault. I would recommend them highly.

Our refrigerator was not cooling, and it was not challenging when I called in my claim. Their contractor came out in a timely manner. He was quiet, but he communicated and was friendly. He was great to work with. They had to get the parts, and then they came out and installed it. The unit seems to be working fine now. When I first went on, however, some of the items on the list that TotalProtect gave me were a little confusing.

We've had TotalProtect for 30 years and I've had different contractors. Most of them could be better. When looking for a home warranty provider, we should look from all over very well. They're very expensive plans and after this amount of time, we might as well stay with it until the mortgage is gone.

I got HMS when I bought the house and it’s been almost 5 years. I’ve only had to use them maybe 4 or 5 times but I wouldn’t go to anybody else. I get calls from the electric company or Ohio Edison or Columbia Gas and they’re always wanting me to do this but I said, “No. I have a home mortgage and they take care of everything.” I have never had any problems with anything.

I have known about HMS for over 10 years and I sell real estate for a living, so I've also used their warranty for multiple homes. When we had a refrigerator that was not cooling, I went online and filed my claim. Their contractor called me the next day. It was over the holidays and so I had to wait about a week for them to get there. Then they had to order parts, but we've gotten to it. Overall, the service guy was good and very courteous.

We've had HMS Home Warranty coverage for six months now. Their customer service has been good and they've been scheduling the appointment for me. I actually have somebody coming today for a claim. So far, I’ve only had one completed claim. The gentleman who came was knowledgeable and was able to fix my issue quickly. Currently, my experience has been very good.

I did an online claim for my heating and air to TotalProtect. It went well. The contractors contacted me almost immediately, and they came out like the next day. They were very good, very knowledgeable and seemed to do a great job. They had to replace the unit and the installation went really well. They did quality work. On the first claim, I had a charge I didn’t really expect, but it was in the fine print where I had to pay for some ductwork stuff. But all in all, it came out good.

It has been one thing after another with our home warranty. We have received no benefit from purchasing the warranty. Service providers don’t show up or answer phone calls. I can’t talk to anyone important enough at HMS to fix the issues I’m having. Customer service representatives do the same thing I do with no success. We have not had hot water in almost a month. We can’t flush our toilets when it rains. Did I mention I’m 7 months pregnant??? HMS has not helped a single bit in resolving the issues we’ve had under our warranty. It has been a complete waste of money.

I would give no stars if that was an option because HMS is terrible. HMS was the warranty company provided when we purchased the home; the compressor in our heat unit died and we placed a claim. We paid the astronomical co-pay and the claim was covered. We have now been almost 2 weeks with no heat because HMS has not released the PO to the HVAC company to get the parts needed. HMS gives us a different story each time we call, and we call everyday. They are a scam company who prey on homeowners with promises of assistance that are empty. I will never renew with HMS and I will preach it to the masses to not purchase an HMS home warranty.

When I submit claims with TotalProtect, I do it either on the phone or online. For me, it's easy. But there are some issues with the way the system is logging things. When my husband did it, he called and messed up. He said dish machine but it logged in as the laundry. When he called the people to fix it, originally it was for a heating element. They came but then the next week, it crapped out so they charged us for the dish machine issue, which charged it twice. When we got in touch with TotalProtect, we were told that since my husband logged the wrong problem, they didn't determine it was the same issue. It wasn't the tech's fault though 'cause they wouldn't know unless they get the symptoms.

HMS was part of the contingency when I purchased this property. Submitting a claim to them has been easy and straightforward. Everything has worked out timely and their contractors have been fine.

The heating and air conditioning and the electrical contractors from HMS that I've used are great. But some of the appliance-specific contractors are not so great. It might have to do with the size of the companies that are part of their vendor list. They're small mom-and-pops companies servicing appliances and they're stretched a little too thin. Their knowledge levels are not so hot but it's adequate. The last claim I had was for a refrigerator. The contractors were grumpy and they didn't like to do repeat service calls. But when it was done, the fridge was running and performing properly. Still, the value of the warranty is good although there have been some issues in the past. It's a good investment and my needs are eventually taken care of every time I've used it.

TotalProtect's contractors were prompt, efficient and courteous. I recently had a claim with the washer. Submitting the claim was very easy. The gentleman who came out was a very kind person, not very comical, but he was easy to talk to and was very accommodating.

HMS kept the claim in research for too long. They did not provide timely update. When I asked to speak to the supervisor, I put on hold forever. Their robo system for processing the calls does not work well. It kept picking up wrong address.

Our realtor looked up HMS and for the benefits that it had, it was the best one that he found. The claims process is relatively simple. The first time we called in, I spoke to one of the customer service agents and told her what the problem was. She filed the claim and the contractor came out. They did the job in a relatively short period of time. The only thing was that we had to wait a couple of days when we were waiting for parts. We had a hot water heater that broke so they came in and they replaced it. They put in all the accessories that went with it and it went really well. We also had our freezer that went out, but it wasn’t covered. HMS has different plans and you can add a freezer in their plan, but we didn’t have that initially so the freezer wasn’t covered.

I called them and the representative was good. We got the home warranty and I had no issues with my claims. The technicians were cordial. Everything got done and I paid my copay.

I got an HMS Home Warranty for my peace of mind. However, their claim process is poor. I don't get to talk to a person. There's always a number to call and leave a message, and that's impersonal. Since HMS is the one sending the contractors out, I'm at their mercy. But if it doesn't work, I can call them back and tell them that I need someone else. So far, some contractors that they've sent out were good, depending on the trade, and some were worthless. The better trade that I've had come out was the plumbing, which I was satisfied with. And the worst trade was the stove repair.

Submitting a claim with HMS Home Warranty was a positive experience. Also, I’ve used the contractor they use before and it’s fine.

I like that I can submit a claim online and that I don't have to talk to anybody. The guy who came to my house to fix my dishwasher and stove was very polite, pleasant, and professional. I also had a claim for my refrigerator but they had put it with another person, so I emailed them back to see if he could do it, and they did. Everything he fixed is working very well. When a person has multiple claims, TotalProtect should try harder to put it with one person. I shouldn’t have to call them back, and they should have automatically given him all three claims if they are able to do that kind of work.

HMS came with the house and it was good for one year. When it came due to renew, I renewed it. When my garbage disposal went kerflooey right around Christmas, I filed a claim on Christmas eve. The contractor was out here the day after Christmas to look at it and repair it. He was a nice, very helpful, young man. He was also the owner of the company that came out. He fixed what the problem was and showed my husband what was wrong. Next time, my husband could probably fix it without having to file a claim with HMS.

Submitting a claim through TotalProtect is easy and I like it. They are good with their customer service because when you call, they send a text back, you then put it on the phone and the people call or you call them. They have sent someone out already to check my new furnace, and then change the socket for the electrical for another claim. They have been wonderful.

I was able to do the claim online which was quick and easy. They told me an exact date and time, and the contractor that came was great. They came out at the date and time they said they would be there, and had it done in an hour.

My Hot Water Tank broke on 1/15/20 (Wednesday)I contacted Total Protect that evening around 2047-2100 and was told that my situation would be place in a EMERGENCY status, the young lady tried contacting 3 different companies to get them out to my home, neither company answered, she stated my claim would be turned over to another department to be worked through to get someone out to my home, by 10:00 the following morning 1/16/20 I had NOT heard from Total Protect so I contacted them yet AGAIN, the customer service agent contacted 1 of 3 companies yet again, I ended up with RT&T Plumbing they came out the same day 1/16/20 about 11:10 and immediately contacted Total Protect and stated my Hot Water Tank needed to be replaced, they stated they would contact their DISTRIBUTION Company to order the Tank and email RT&T when to pick it up, by 1600 I had not heard from Total Protect nor RT&T so I contacted Total Protect yet again, I was given the RUN AROUND, Spoken Too RUDELY, told that my Water Tank had to be ordered, I explained I DO NOT HAVE HOT WATER and my FAMILY and I ARE HAVING TO TAKE COLD SHOWERS, I asked for a SUPERVISOR and I was CONSISTENTLY told that the SUPERVISOR was BUSY taking OTHER CALLS and that the SUPERVISOR wouldn’t be able to get my TANK any FASTER, I asked WHAT CONSTITUTES AN EMERGENCY in their eyes because I deemed this to be an EMERGENCY and I was told my claim was placed in a EMERGENCY STATUS! My family and I took COLD SHOWERS yet AGAIN, I contacted TOTAL PROTECT the following morning 1/17/20 and was treated with the same GARBAGE but at this point I was LIED to by Shawn and LaTASHA stating the email was sent to RT&T at 11:14 that the Hot Water Tank was available to be picked up, I contacted RT&T no such email was sent! I contacted Total Protect yet again that evening when I got off work and stated WHERE IS MY HOT WATER TANK? I DO NOT WANT TO HEAR ANYMORE LIES NOR EXCUSES, I HAVE BEEN WITH THIS COMPANY FOR 4+ YEARS NEVER MISSED A PAYMENT AND HAVE USED YOU GUYS 3/4 TIMES AND I NEED SERVICE NOW THIS IS RIDICULOUS THAT IM PAYING FOR A SERVICE BUT IM NOT BEING SERVICED!!!! I was LIED too yet AGAIN by STETSON that the email was sent at 11:33, so we went from 11:14 to 11:33 with this IMAGINARY EMAIL, so I call RT&T and give them WHAT FOR about my TANK and they tell me they received the email at 1633 and the Distribution Company CLOSED at 1630 and they are CLOSED on the WEEKEND and my IMAGINARY Tank can’t be picked up until MONDAY!!!!! Beyond ANGRY is what my family and I are feeling at this point!!!!! This Company is GARBAGE!!!!!!!! My family and I have NOT had HOT WATER since 1/15/20 here it is 1/18/20 as I sit and type my review and we will NOT have HOT WATER on 1/19/20 and probably NOT 1/20/20 as well because I’m being told LIE on top of LIE on top of LIES from a company that I have been paying MONTHLY for 4+ YEARS and I CANNOT GET THE MUCH NEEDED REQUIRED SERVICE BUT I BET WHEN EVERY LAST EMPLOYEE ON UP TO EXECUTIVES TURN THEIR HOT WATER DIAL, THEY HAVE HOT WATER!!!!!! I cannot EXPRESS ENOUGH, DO NOT WASTE YOUR TIME OR MONEY WITH THIS INSENSITIVE, LIEING, LAZY, HORRIBLE CUSTOMER SERVICE COMPANY!!!!!!!!!

I had a home warranty and later on, when they changed my mortgage to a different company, it was no longer bundled with that. They got with a company and they had a sweetheart deal. Then they changed up over time. I got less and less and paid more. With my stove and air conditioner, I had to deal with this company locally here that said they didn't work with the other company but they work with TotalProtect. So, I got with TotalProtect and I stayed with them. They’ve been pretty good overall. When my air conditioner went out, I had to get a second opinion. They said they were providing me a name but this contractor was no longer working with TotalProtect. But it was okay. I had a good servicing agent and I was very pleased.

TotalProtect has been okay. I've had them for almost 2 years. However, I had some issues with the contractors coming out. The most recent one still hasn’t resolved the issue. I feel like I keep on having to pay again to try to resolve the same issue, and the guys just don’t have the expertise to fix what the problem is. I’ve had my dryer worked on three times and it’s still doing the same thing. They all say that it’s fine. The first two times, they sent the guys back to do the work as this warranty worked. But this last time, I had to pay again to have another company come out and work on it. They guy told me the same thing - it was fine. They don’t have a resolution for me. So, I’m not happy about that.

HMS Home Warranty was recommended by the Realtors that was in our house. This was the one we picked 'cause there was more coverage and it was lower priced. When submitting claims, which I've only had to do it a couple of times, I just do it online usually. It will either give me a referral to call. If there's no referral in the area, then I call in and submit a claim. The online portal is pretty easy to use.

I submitted claims via the website which was pretty informative. They recommended somebody to use and getting a hold of the contractors was pretty easy. The contractors were reputable and professional, and I’ve kept their contact information if something were to ever happen again. However, when my heater broke, I thought HMS would cover everything. But I had to look into the policy and it was just material only, so I had to pay labor out of pocket.

The only problem I’ve had with TotalProtect for 15 years that I've been with them was getting contractors to respond to me. I’ve only used them a handful of times, but mainly for my AC and heat. I have an old house and all my stuff is old. My AC was 25 years old. It was still going, but it got a leak. They could not figure out what was causing the leak but it ended up being my main coil at the top of the furnace. It was leaking into my furnace and that was also what caused the problem with my heat. The water leaked into the motor which rusted the motor up. So, that was part of that too. But I didn't claim it as that. I did a separate claim.

The claim was no problem at all. I did it over the phone and the contractors were awesome. They were on time and did exactly what they said they were gonna do. However, I've been trying to get a copy of my contract since October 1st and I've called five times. Every time it's, “This is the last time you'll have to call.” I called just this last week and I still have not gotten a copy of my contract. I'm very happy with the contractors, but I'm very dissatisfied with HMS.

I've been with them for over 10 years and I really like their service. The only thing I don’t like is that when I call in, there are still several tickets open and there shouldn’t be anything open. That’s very annoying. I also spend a lot of time yelling at the phone system because there’s nothing relevant there in all the pre-recorded stuff and it’s very frustrating. I don’t wanna have to be waiting and waiting to talk to a live person when that’s all I want and need. Still, TotalProtect has good service people, companies, who try to get there as soon as possible.

I used HMS once and though it started out rocky, it ended up perfect. I lost my hot water during Thanksgiving week, and I live in Virginia so it was a very cold temp. I had company coming in for Thanksgiving involving an 18-month baby, and I had no hot water. It happened at 5 o’clock on a Saturday and I couldn’t get a hold of a person until Monday. Everything was automated and one of the contractors that they assigned to me said on his recording that he wouldn’t respond on Monday morning. That wasn’t responsive enough. I call that an emergency. My realtor got a hold of a number with a person, but my paperwork only gives me automation. It allowed me to use the contractor that had already been to my house, and he said he’d come, unlike the other one that HMS assigned to me. He would come right then on the turn of the dime Saturday night.

I reported two problems to TotalProtect, one is for the bathroom water that was not going and then a dishwasher issue and I paid $150 for the first time. They said that $150 is only for the bathroom issue and that we needed to pay for the washer. I ended up paying $258 from out of my pocket. ServiceMaster Plumbing was very bad. We had a cleaning and we were dealing with the sewage then. The moment they came in, they did not even look at what the issue was, they were asking for money. I paid $150 and told them that it was for the deductible. And then, they said they need to get a washer and then they went out for about two hours. After two and a half hours, they came and said that they have the washer and then they fixed it. And then they started saying, “This is not covered in the warranty.” It was taken care of but I had to pay out of my pocket for them. Overall, I am satisfied with TotalProtect. But at the same time, there are small nuances.

Awful! No longer managed by Sears – now out of business. Purchased Sears home warranty before they went out of business, had to cancel. No choice after. My heater went out. I could not reach anyone by phone for 6 hours. Hung up or transferred me overseas, etc. Then I was told they had no repairman in the area and I could choose one. I sat in a home in 13 degree weather without heat for 2 days! I paid the cost to repair 400-600 which was never reimbursed until a year later after numerous calls and emails.

I'm sure total protect is a great deal and warranty to have. However, they insist on using a local third party to determine what is wrong before sending anyone out to fix a problem. It is apparent they use the cheapest snails person who will charge the maximum deductable rate (far more than anyone else). In our experience this third party contractor determined nothing was wrong but tried to up sell us for several thousand dollars instead. This in despite of the fact that two other inspections found an issue and agreed on the issue. If you can't receive service then there is no point in having this service.

After my last review which was not favorable they did contact me. They did issue payment for the work I paid for. I will still have to give them a less than favorable rating. The years before this incident I gave nothing but High ratings. The customer service, the quality of the product replacement and the repair people that came here were all excellent. This time not so much.

We called CCHS to put a claim for a broken gas burner and no heat in our home on 01/02/20. They sent an incompetent service tech on 01/04/20. 2 days no heat. Tech said he needed to put claim for someone else to come and I paid him my deductible. Following day house temp was 56. Called company and no report or help. Called again on the 8th, again no updates. 7 days no heat. We had to get someone to fix boiler. I called company again for reimbursement on the 15th and they still didn’t have any info on my repair. They said the tech never sent his report.

I called TotalProtect, told them I had a claim, and I was provided a couple of service providers that I had to choose from. It was easy and I was good to go. However, one of the providers didn’t call me back nor engage for about a week and a half. So then, I had to call TotalProtect back and switch to get a different vendor. They did what was necessary.

They're quick and efficient. You get a quick turnaround once you submit your claim. And then, once you contact their vendor, their vendors are expedient as well. So, they expedite whatever your service is and make every effort to solve your issue and get you back into working order. I had an issue with my washer and dryer, and I put the claim in on a Saturday. Within hours, I got a phone call from the vendor, and the vendor went out the very next day on a Sunday morning. They fixed the issues a half hour early.

The washing machine was making a noise and it was like the third or fourth time it has done it. It happened a year before and the year before that. The people kept saying they were replacing a little plastic gasket on it and it kept wearing out. I did a claim online and then I called to follow up. TotalProtect's contractor was good and was able to repair it on the spot.

The company was very responsive after my complain on the ConsumerAffairs and resolved the issue in a timely manner.

My experience with TotalProtect is sometimes good, and sometimes, not so good. Years ago, I had some minor stuff done and it worked out. But recently, I called them because I had a leak in my kitchen. I was told that the faucet needed to be replaced and that wasn’t their responsibility. Subsequently, I paid the guy 100 bucks to come out and tell me what he couldn’t do and I still have the leak in the kitchen under the sink.

We’ve been with TotalProtect for about 5 years now and their reps have been really good. The last few experiences has been really good too. We did have some trouble over our dishwasher, but it got straightened out.

HMS has a little bit of a communication problem with the way their system is set up. We own multiple properties, so when we put a claim in, they would assume that it was for our main property and the contractor would show up at our main property. That has happened a few times and it's a little frustrating, but they do resolve the issues. Also, some of the vendors aren't the best that are out there.

Mary called me today and was AMAZING! She listened to my concerns and immediately worked hard to solve it by calling the plumber and getting everything worked out with him and then calling me back to keep me updated on the resolution. I wish everyone in the company was as helpful and pleasant as Mary. Thank you!

I've had the service of HMS for two years now and I was recommended to them by my Realtor. I haven't had any difficulty submitting a claim. It's a pretty easy process. I usually get someone out here within the week. The contractors I've had were professional and knowledgeable. However, they're usually not on time. That's the only problem that I have. I've had contractors give me a window of 1:00 to 5:00, and they may not show up until 8:00. And that's happened quite often. Also, when they come out, I get charged a fee every time. I would like to see that decreased. It's a little bit more than the company that I had before.

My experiences with TotalProtect have been excellent. I never even thought about a home warranty till I got a call from them. I call to submit my claims and the experience has been good. The reps are very nice. My most recent claim was for my dryer and I needed a new roller put in it. The repairmen were out in 3 days and they were nice. They had to order a part and come back in 2 days, which wasn’t a problem.

We’ve been with TotalProtect for about 10 years now. Recently, they had the garbage disposal replaced. The contractors were fine. They were able to take care of the problem that day.

I’ve been with the company for more than five years. My experience when submitting a claim is favorable sometimes. Sometimes, it’s not. It takes a while sometimes to get the actual results. Sometimes, it’s actually fast. Some of the contractors are not well-equipped with knowledge. But for the most part, about 80% of them are wonderful. The quality of their work is excellent. It’s not regrettable going with HMS Home Warranty. I'm just wondering why they increased the rates.

Long story short: my bathroom flooded, repeatedly. Not only did it take them a week to get a plumber scheduled, the day of the appointment the plumber cancelled on me because their tool broke. They referred me to another company, and I called Total Protect to make sure I had authorization, and that if i was charged over the deductible amount, I would be reimbursed. Well, wouldn't you know, NOW they're trying to say i wasn't authorized, even though I spoke with no fewer than 4 people to try and make sure I was, and don't want to reimburse me. Not only that, but they were pretty rude to me on the phone. I'm cancelling my contract with them.

Our house cleaner has TotalProtect and thought it was a good value. She had been telling us for years that we should get it. We didn’t know you could get it as a homeowner and thought it was only for brand new homeowners. She said we could get it and that we'll never know when it may come in handy so we got it. We’ve had one claim where something was replaced and one where a dishwasher leak was fixed. The service was quick and helpful. And the contractor did great. They were quick, on time, efficient, and friendly. I'm satisfied with TotalProtect Home Warranty. They’ve come through for me and I’m continuing to use them.