Cinch Home Services Reviews

HMS Home Warranty has been very cost-effective for us. We’ve had claims and they’ve been taken care of although the process to get them fixed has been a little bit more hit or miss. Right now, we have a claim for our oven, and the guy who’s working on it have been to our house three times. He disappears for weeks ordering a part.

I got HMS Home Warranty three years ago and the interactions with the claims rep when I submitted the claims were great. The first company I was put in contact with on my last claim had horrible reviews on Yelp, and I didn’t get a call back very quickly, so I called in and HMS changed it to a different person. If there is any way to make sure the quality of the repair people are top-shelf, that’d be good.

I've had the warranty for about four years. Initially, I looked TotalProtect up on the internet and it sounded good. Then the main reason I chose them was because I have two heat pumps in my house and they cover them both. The other company I was with would only cover one. TotalProtect has been good to me and I would recommend them. When I called them up for a claim and told them what the problem was, they gave me a claim number and a number to call. The rep said so and so would call me, and they did. They set an appointment, came out and fixed the issue. I had cleaned out the laundry room so he could get to the dryer. He went, checked it, and told me I needed a thermostat. Then he put it in and that was that. He did good.

I have been dealing with TotalProtect for 10 to 15 years. I had my house through them. Our air conditioning, garbage disposal, and water heater were replaced, and I had a washing machine worked on. I got a refrigerator repaired, too. They've always responded when I've called and they're very good people to work with. When I submit a claim, I call a toll-free number that I've had for a good while since they sent me the paperwork. They give me a claim number and then, they call and find someone that can do the work in my area.

Our experience with HMS Home Warranty has been good. I’ve not had any issues and they’re helpful when you need help. I usually use their website to file claims. It’s easy and simple. I had trouble with one technician who was less than nice but everyone else has been great. From what I heard, there are better home warranty companies. But from other people who have home warranty companies and have interactions, I am much more satisfied than a lot of people. So, I’m fine with HMS.

Every time I’ve had to use HMS, it’s been a painless process and I’ve had good results with the people that they’ve suggested or supplied. I just call in and place the claim, and they tell me who’s around. I had to talk to a customer service rep a couple of times, and they were fine. They were helpful, they understood the problem and resolved it. The contractors are professional and they’ve always been able to complete the job on the first go-around.

I had an experience with TotalProtect where I wasn’t really happy because of the cost. My hot water heater was out and they said they would have to come and look at it. Then, they'd order a part, and probably order a hot water heater, and have it shipped to them. And I would be out of hot water for at least a week. And that was unacceptable, especially in January. The tech pulled me in that TotalProtect forced him to look at it. And then he evaluated that the hot water heater’s out. Then he asked to order a hot water heater through TotalProtect to the brand that they recommend. And it was gonna take another week or so for it to show up.

My wife and I purchased a home and with older appliances and systems, we thought a home warranty would be wise. For the most part we're had fairly good luck with them, they weren't the fastest, and to be honest they don't know what's going on any more than you do. We had repairs and replacements that did save us money in the long run, but this last one (as we are within days now of our contract expiring) has been a merry-go-round cluster **.

They don't cover wear and tear. Contract says they cover the coil in the ac but they denied the claim. Also, you can't cancel anytime without paying a cancellation fee. Asked to speak to a supervisor but was unable due to them never contacting me.

There are a lot of things in the home and things can go bad so I looked into getting a home warranty. Someone recommended TotalProtect to me, but my experience with them wasn’t really that great. Submitting the claim was very taxing. It’s all automated, so you don’t really try to get someone on the phone. You’re just speaking to a machine. You don’t get someone unless you really pursue them.

I have been with Total Protect Home Warranty since 2012 and have been paying a monthly payment on time for 7 yrs now. I have had very few claims with them but recently I have had several items in my home to warrant the need to call Total Protect to see if it is covered and each item is never covered according to them even though my contract states that it is.They have increased the price of the service fee so each item that I needed items replaced I accrued a fee of $100(3), just for them to tell me the item wasn’t covered. This last situation of my water heater needing to be replaced has made me think about whether Total Protect is really a Home Warranty company at all. They would replace the water heater but the fees I had to pay the service men to put it in is as much as the water heater cost plus the $100 service call. Why am I paying Total Protect??? I called to speak to a supervisor and you can’t talk to anyone who seem to be helpful or compassionate to your need, one of the supervisors threatened to hang up on me because I wanted to speak to someone who had more authority to make a decision she could not make she very rude and not helpful at all.But I will notify my colleagues, my clients,my family and all of my friends to withdraw all their services from Total Protect as well as letting everyone on social media just how Total Protect treats their client.The worst company ever!!

On submitting a claim, I call TotalProtect's 800 number. It’s an automated system and as long as I have my policy number and address, it's 24 hours and then, they get back to me. Being automated is no problem as long as the second call is from an actual person. I had two different technicians for a claim. I had a tech to come out and diagnose the problem and then, we had some more techs to come out and do the actual work. They were from two different companies. The first guy was from Sears and he was very knowledgeable. He and I talked and he diagnosed what the problem was. He called back and let TotalProtect know what needed to be done. But at that time, he said he doesn't do any installation. He said it was someone else that would come out to do the installation.

HMS Home Warranty was recommended by our realtor when we were buying our condo. We submitted a claim within the first couple of weeks when we were here when we had a water heater that wouldn't light. Navigating HMS's website was easy. Thereafter, a plumber called immediately. They came out the next day and repaired it. There was a $100 deductible which we paid and the heater has been working since.

I had A-Advanced come out yesterday, and they went up in my attic and found that it was a coil that needed to be replaced. The gentleman came down from the attic and he told me what the problem was and said that my system was gone. It's on the downhill and it was gonna cost about $2,500 out of my pocket because HMS would only cover 15. He wanted to know whether I would prefer to spend $2,500 in repairs or get a whole new system. It didn't sound right. My system is nine years old, and I know they can go bad early. But he came out a month ago too and did some work on my air conditioning, which had to do with the fan. It seemed to me that he would look at the whole system while he was out there. He repaired the capacitor and put one in, and he came back yesterday.

It’s always been fine with TotalProtect Home Warranty. When submitting a claim, it's fast. It’s a nuisance to have to push all the buttons, but that’s with anything you do nowadays, so it doesn’t really matter. But pretty much, they’re pretty good. And it’s easy. They had given me one fella who I didn’t like, so I called them back. They took care of it immediately and got me another company to come out who was much better. That technician who I didn’t like looked at my oven and he said he was gonna have to do this and that. And I told him to check the electronic ignition. And he did. That was when I called TotalProtect back and told them I didn’t want that guy. The representative who helped me was very attentive, understanding and sorry, and immediately got me another company. Throughout the years I’ve been with TotalProtect, they’ve always been very helpful.

Getting a home warranty seemed like the right thing to do and after getting one from Cross Country, my experience with them has been good. I submit my claims to them through a computer and their website is easy to use. After that, they give a timeframe for when the contractor will come out which depends on what the problem is. So far, the contractors who came out were good and professional. The quality of their work was excellent, too.

We’ve been with TotalProtect for 15 years and our overall experience with them has been really good. Most of the time, we don’t have an issue with them. But sometimes the process can get lengthy, like when we did our garage door opener. That took a while and it seemed like it took 6 weeks. I opened the ticket, they sent out a service provider, then that service provider came out and said that they didn't give replacements. They said our unit had to be replaced and they only do service so they couldn't handle it. Then TotalProtect said that the claim was completed but I told them that it wasn't. There was a lot of back and forth for three weeks to finally get it escalated so that they would put it in the hands of another provider that would work on that. Ultimately, the garage door opener wound up getting replaced and they paid for it. The technician also did a good job. But it was six weeks with no functioning garage door and that was a little irritating.

We used to have another warranty company which we had a lot of issues with. But with HMS Home Warranty, we’ve had a really good experience. They show excellent customer service and they contact us in a timely manner. I usually submit claims over the phone and the turnaround is typically 24 to 48 hours. The technicians HMS have sent out have been good.

We started contacting HMS in April about problems with our refrigerator (after throwing away over $300 in food because the last fix they did in October was a bandaid at best). It is now over a month later and we are still without a fridge. We have had 7 different service providers show up and tell us that the issue cannot be repaired. We waited another 2 weeks for a company to show up to do the repair only to have them damage our floor in the process and not actually fix the fridge.

I wish I could give them 0 stars. We have currently been without a freezer and ice maker in our refrigerator for a full month. The repair company initially came out on April 11th, were here for about 5 minutes and said they needed to order a part and would be back to install it the next week. A week later I called to check on the part, as I hadn't heard from anybody. They apologized and said it took them a while to figure out which part they needed and so it wouldn't be here till next week.

Someone who has TotalProtect referred me to the company. There been a few bumps but TotalProtect makes sure that whatever I was calling about was definitely being serviced. That's what I like about them. They stick with you through the long haul and that shows their quality. There were a couple of times that they should not have used a company that they referred me to and I expressed that to them. They got someone else and it all turned out well. Overall, they've really been good. I had service on the garbage disposal, my refrigerator, and some plumbing stuff. TotalProtect always put someone. In fact, anytime I have a plumbing issue, I'm pleased to use the same company that they've been referring out to me. That has worked out very well.

Our air conditioner went out on 4/23/19 and they could not come out till 5/2/19 between 8-5. I cleared my entire day and at 12:24 I received a text message that my technician Kyle was on his way. At 2:37 I received a text that my service had been rescheduled for 5/13/19 from 8-5. Needless to say I was furious. I then received a forwarded message from my husband with a voicemail saying they were trying to get a hold of us and since nobody answered their call they would be rescheduling our appointment.

Submitting a claim with TotalProtect worked out just fine. Everything was smooth. The process just took a few minutes and it was easy. I had to go through their online process and call to set up an appointment but that wasn't a big deal at all. Their rep answered all my questions and thereafter, a tech came. He fixed my issue and was gone quickly. He cleaned up after himself and everything has been good since. I appreciate TotalProtect's warranty.

A home warranty is something that all homeowners need to have. If you don't have something like that in place, I would definitely recommend HMS Home Warranty. I have had nothing but good experiences. Even the people who come out to do the work are always professional and nice. All of them are friendly. If you're friendly with them, they're friendly. They come in, do their job and keep it moving.

January 2019 I started having problems with my heat, I called HMS and a tech came out and identified the problem as a defrost module inside the heat pump unit and since it’s an older unit there are some stress cracks on the top plate which he noticed. I called the vendor for an update a week or so later and found out my claim was denied due to the cracks on the plate.

I wish I could give zero stars. This company is a complete sham and do nothing but lie. Today is Day 7 with no hot water and a 20 month old in my house. Called on Tuesday and the rep stated, "We have to review and will have a decision with 24-48 hours and we will contact you." No call (shocking). I called myself and was rudely asked if I called the service provider. I explained I was told HMS would contact me in regards to the claim. Magically, they don't want to cover anything and I have a bill for $580 to fix the heater, which is more than the entire warranty costs. I was then asked if I wanted a supervisor call back and was rushed off the phone. Of course, they couldn't give me any idea of when I'd be contacted. Absolutely no reason to have a warranty through them and zero chance of renewing with them next month.

I usually submit claims over the phone the HMS reps have always been good and very quick. Contractors usually get sent out within a day or two and so far, their service has been excellent. They go through everything and everything is explained. They take care of it really well. We recently had our washer fixed and unfortunately, the day after it was fixed, the dryer started acting up. If I had known about that, I would’ve taken care of both of them at the same time.

Prior to having TotalProtect, we had another policy with another company and Total Protect sounded better ‘cause it’s more local. We went with them and everything worked out really well. However, I’ve had a couple of claims that I’ve used their service and I have to call them back, or their reps don't give me the right information. Still, TotalProtect's warranty is cheaper and their techs have performed good work.

We called HMS over the phone number on our warranty paperwork. The automated system was a little tough to get through, but once we spoke with a person, everything was handled very, very well. The technician was great and ordered parts. But there was no communication between the warranty company and the shop at the point that the technician came out, diagnosed the problem, sent the information back to the warranty company, and then was just waiting to hear something.

Overall, we have a very good experience with TotalProtect Home Warranty. It was provided to us originally when we bought the home and we've had it for 13 years now. The only issue is when you have something break down like the hot water tank and the air conditioner. By the time it takes them to get somebody out and then get everything approved, you can be without that appliance for two weeks sometimes. But the customer service and technicians have been very good. And everything else, they've taken care of very well.

2 EXPERIENCES; EACH A TRAIN WRECK. From customer service to follow up to delayed service to repair or replace, this was the biggest waste of money we have EVER spent. Not to mention the enormous amount of time we have used to follow up and get someone to speak to us and get reliable answers to legitimate questions. Being with hot water for 3 weeks due to a broken water heater is TOTALLY UNACCEPTABLE. If this company spent half as much time trying to actually help the customer and do what it states instead of trying to get out of what they are expected to do, they might earn a 2 star review...that's how awful this company is.

Updated on 05/24/2019: I previously posted that we have carried HMS warranties for over 10 years to protect ourselves from a major repair. Other than a shorted wire in our clothes drier we never had a claim. Then our AC broke...HMS sent out a repairman who said we were completely out of refrigerant and that it seemed to have leaked from the rusted coil. He also said we needed a new compressor but he thought it would be covered by the warranty. A couple of days later HMS denied the claim because they said it leaked from the outside lines. After much work I was able to get the repair company to write a summary (attached) which now said the leak was the coil and the lines. He did not mention the lines when he showed me where he thought it was leaking.

TotalProtect was associated with my mortgage, so I chose them as a home warranty provider. I called and talked to a representative when I submitted a claim for a plumbing problem and the rep was very nice. Then, a tech came, got to the root of the problem, and took care of it. The work was done to my satisfaction and I have no complaints.

We have our home loan with Nationstar Mortgage, and TotalProtect Home Warranty was an option that we saw on Nationstar Mortgage. We’ve had a lot of offers from other warranty service, but we just have stayed with TotalProtect for several years now because they’re pretty responsive. Submitting claims has not been a problem. Just make a phone call and they respond really quickly, and within 24 hours, you’ll get a phone call from somebody that’s gonna work on it. From the TotalProtect’s side, they're pretty efficient. Now, sometimes, the folks that are coming to look at your problem -- we had a microwave. They fixed it. It quit working before the guy got out of the driveway, and he came back, worked on it again and again. It took about two and a half months, and then they just said they were just gonna pay me for a new microwave.

I love the service at HMS. Making a claim is automated and it's really easy. You only have to speak to a person if you want to. I’ve only had two contractors out and they worked everything out fine. One time the gentleman had to come back, but once he did, it was totally working.

We started with HMS when we purchased one of our houses and we've been with them for six years now. We doubt renewing with HMS sometimes because the price keeps on going up every year. But in the end, we ended up doing it because we feel comfortable with the service. There's peace of mind. Everything is good with their contractors. They are on-time and are very experienced people. But with our last claim, I've been trying to contact this particular person because one of the drains was clogged in the outside of the house. But I haven't had much luck in having a response. Other than that, everything's okay. I'm kind of sick so I haven't followed up. But I'm sure if I do something, I'm gonna be more proactive with getting that done.

I will try not to be too lengthy but this experience has really made continuing with Total Protect Home Warranty. My refrigerator went out on Friday, April 26 and a service provider came to inspect it on April 29. At the time he express concern that it was ten years old and had already had a new compressor installed in September 2016 and now need another one. He seem to think that they would probably replace my unit. After waiting five more days I contacted the provider to check that status of my unit. He informed me I would be out of $250 out of pocket fees and to contact the warranty company. Now this is where it get interesting. I called the company and explained what I was told and the representative said, "no ma'am you will not be out of any out of pocket fee"! Ok, call him back and he said, "that's incorrect." I spoke to 4 people that morning and was told three different thing from each person.

On March 16th my dryer died. The first repairman came a couple weeks later. Ordered parts and came back a week later to install them. I left work early 3 times and they no showed 3 times. Finally returned and put the parts in and the dryer still didn't work. He said he was going to recommend a replacement. Walked out, left his tool bag on the dining room table and is still there after 3 weeks. Sears no showed twice! Was given the Number of another repair company. Tried for the last 4 days to get them but their voice mailbox is full mid-day on Tuesday. After Sears TotalProtect gave me the number if the first company that left his tool bag in my dining room.Who is in charge of communication? Sears is still calling to set another appointment because they don't know they have been replaced by another company. We have been without a dryer for 52 days. Service dept let me speak with one supervisor. They promised to call me back the next day. That was two weeks ago. The last five times I've called the customer service people just tell me no supervisor available. I've explained how dangerous the laundry mat is for an elderly couple in my neighborhood. Was told that was not their problem! New customers FAQ'S says average repair time 3 to 5 work days. Did I mention I've been without a dry 52 days!!!

We submit claims to TotalProtect both online and over the phone. Their process is self-explanatory and it's not difficult at all. Their reps have been good except for when we had an issue with our air conditioner unit. We had a lag in the time the repair person came out to look at what the issue was and how long it took them to go back and decide whether they wanted to replace or repair it. It was the summertime and it just took too long. Total Protect should be more receptive and expedient when it comes to claims. Still, the techs they've sent have been fine.

Over the years, submitting a claim with HMS has went from a little bit tedious to very easy once you got everything online. It's now to the point that when I made my claim, I was called 10 minutes later by the company asking me when could they come out and look at my dishwasher. The claims reps are great, too. They’re very helpful. I had a huge issue a few years ago with my dishwasher. It was a huge to-do, and HMS was trying to be as helpful as possible. Anyone I’ve ever talked to has been really good. I’m in the process or selling my house, and I bought an HMS warranty for the new buyers. HMS was affiliated with Weichert when I was working with Weichert and even if I’m not with Weichert anymore, I still promote HMS because I’ve had good experiences with them.

TotalProtect seemed like a better way than paying whatever the going rate was, seeking out contractors to do different home repairs, and paying for parts and labor on top of that. It seems like a good idea to pay one flat rate. Submitting a claim over the phone, which I prefer, used to work a little easier than it does now. It used to be that you would call and you would get a person right away. Then, you could explain to the person what the issue was. They could help set you up with an appointment.

We submitted a claim to HMS Home Warranty for the first time earlier this month. And the process was easy. I called the number and they had someone to come out and fixed our water heater. We paid 100 bucks for a new one, so we kinda able to see the value on a home warranty. It was a great experience. The claims rep was straightforward and clear. The technician also knew what he was doing. He came out one time then let us know that we needed to replace it. It wouldn't be repaired. And the next day, they had it all replaced. It's been over a month without the leaking water, so it's been great.

I WILL NEVER EVER USE THIS COMPANY AGAIN OR REFER THEM TO ANYONE I KNOW!!!! I have an approved work order, but the approval doesn't cover 75% of what it takes to get the job done! The job was overpriced at $6,500 and yet they told me they can't send another contractor out because policy is it only goes to one contractor, they won't let me even shop around for a $6,500 job, I was on the phone for almost 20 hours last week and spoke to 10 different reps and all gave me different approval amounts, out of the 5 managers who were supposed to call back no-one still has, they will not put anything in writing and say that they have to put in a request to send an email (even managers) and you will get a response in 24-48 hours and still a week later nothing, horrible customer service, horrible contractors, and still they have not paid out even the small amount they were supposed to pay

There were several different companies out there, and Regina chose TotalProtect because they seemed to be the most reliable. She had spoken with some of her friends, and several of them had a different home protection company and they weren’t satisfied with the service that has been provided. TotalProtect took the problem seriously, they listened to the consumer, and then they sent somebody out to take care of it, and then you pay a deductible, and it’s down the road. Also, from what I’ve seen because I’ve had to deal with them because she was not here, they are spot on.

I was with HMS Home Warranty for three years and submitting claims was pretty easy. I like the personal touch, so I like to call. I don't like to do it online. It was difficult initially to find a number until I finally wrote it down. But when I got somebody, it was great. They were very nice and helpful. Overall, I liked HMS very much. I love their service and the people that came out other than one person. I had a contractor who came out for HVAC and said he had to order a part, but it was gonna take a few days. He was gonna go on vacation, but was gonna be back but I hadn't heard from him for almost a whole month. I had to call HMS, and they reached out to him. And, I guess, he hadn't even put in the request or whatever they do after they look at it. That wasn't really good. They've had this guy and then the other guy that's been coming out. The last few times I've called, they had the same guy coming out, and he was awesome.

I have two claims in for two different properties with TotalProtect. Submitting those claims was very easy. I would give all of the techs they send an A-plus rating too. Thus far, they have solved issues with my washing machine, dryer, plumbing, and HVAC. TotalProtect has been doing a good job overall.

One of the people that HMS recommended to us as a plumber was a total disaster. They supposedly repaired something for us last fall. It was an outside pipe. When we turned it on this spring it leaked. We tried to reach him for many, many weeks via phone, via going to their address and they had no response. But other than that we've been with HMS for two years and they have been good, including their customer service reps. The turnaround time was just one day, and then other time, it was two days. It’s very quick.

I was really happy with the service of HMS. The person who came to fix the AC did a very good job. When I called for the claim the guy was really fast. He gave me very quickly all the information that I needed and then he provided me the company. I called the company and they called me right away. The tech was really highly alert. He was very detailed and was very worried that the service gets done. He brought everything he needed and so far, we haven't had problems. He even called me after that to follow up. I really like that company, because the company they gave me in the beginning didn’t fix the problem. I'm keeping the service HMS provides. I'm very satisfied.

We got a home warranty for extra coverage, and we've had TotalProtect for 12 years already. Submitting claim is fine. I do it online and I love it. The last claim I had was for my dryer. They went by my schedule, but it was the person that they sent me the first time who couldn’t do the work. The kid didn’t go by my schedule. So, they sent out Sears and they did what they needed to do. Sears was good and they took care of the issue that same day. My dryer is now working. I just told someone about TotalProtect this morning -- I'd recommend it.

My experiences with TotalProtect Home Warranty have ranged from excellent to fair. I've had several claims and sometimes, I’ve had great results. Other times, results were not so great. While I've had no problems with the contractors, there have been untimely communications on parts that were not covered by the plan. For a claim that involved a refrigerator, it took TotalProtect over two weeks to tell me that a part was not covered. More recently, like within the last four, five months, we had an episode. There was another episode eight months ago where it took TotalProtect three weeks to tell us a repair was not covered because the issue was a structural thing on our clothes washer and not a mechanical thing.

Our realtor purchased HMS Home Warranty for us when we purchased our house. For over a year we’ve had them, I had four claims with them, including a doorbell, the little part for my washing machine, a toilet and AC repair. The AC repair was awful. One guy came out and just said it was just the bushes. I called another company, and then they said it was struck by lightning. I kept getting all this runaround with them. We got our own and it was out-of-pocket because we were dying of heat. So that was not a great experience. All the other calls, they did really good. They got someone out quickly. So was happy with it. I would’ve renewed, but for some reason, they didn’t want me. I got a letter saying they wouldn’t be renewing us. And I guess it was because of the amount of claim. I tried to call and I never got to talk to anybody.

Do not buy a home warranty from them. My air conditioning went out April 11. I filmed a claim online that night. It is currently May 4th and it still has not been fixed. It took 1 week and 3 HVAC companies to finally get someone out to my home to diagnose the issue. After that, no one placed the order for the part that needed replacing for 2 weeks. Then when they went to place the order for the part, it was back ordered.

It was easy to submit a claim with HMS Home Warranty. I did it over the phone and the representative was great and very patient. I had two different claims, which took about a half an hour to 45 minutes to submit. I was just given the phone number, but then I had to call myself and schedule the appointment. The quality of work was fine. I had one burner on my gas stove that was fixed and it was for a while, but I just noticed yesterday that it’s not working again. But the dryer completely fixed. I haven’t had a problem with that.

TotalProtect is great, and we’ve been a customer for many years. They were a deal that was too good to refuse when our mortgage company offered it to us. Submitting a claim to them over the phone has been excellent. We were then given a time and the contractors were punctual. They were terrific, and they took care of the job immediately. The quality of work provided is excellent, too.

HMS Home Warranty came with my house when I bought it. Submitting a claim is fairly easy and I've done both online and over the phone. They got an app I use, and it works really good. The claims reps have always been good, and the techs have been great. My washing machine had an issue and, after their repair, it has been working great again. I would recommend them.

I looked at three home warranty companies before choosing Cross Country. With them, what was being covered was more complete and easier to understand. Working with their rep was very simple and straightforward. Since getting them, submitting claims has been very simple. I pick up a phone, make a call phone number, speak to someone, explain what the problem is. Very quickly, I get called back and I get things taken care of by a service provider. Every provider I've used has been very professional. Overall, Cross Country's warranty is worthwhile. It's reasonably priced and the work done was exactly what I needed. I'm very very pleased.

My experience with TotalProtect has been excellent. Their reps have been very quick to respond and I have no complaints about who they send out. Most recently, I had a claim on a Sunday afternoon for our air conditioner that was acting up. I had a call from the service company at 8:00, Monday morning wanting to know if they could come out to check my AC unit it. They told me they could be at my place in 20 minutes. It can't get any better than that.

My wife and I have a HMS warranty on our house. Bathtubs with jets are covered under our policy. When a guest turned on the jets the tub leaked. We contacted HMS to get someone to work on the tub. They assigned a plumber to work on it and when we contacted the plumber they said they don't work on jetted bathtubs. We have had 5 other plumbers assigned to us by HMS since then and when we call them to schedule the work they all say the same thing. They don't work on bathtubs with jets.

We were provided this warranty through our seller after purchasing a house. I am so skeptical about warranty companies because they usually give you the run around and that is exactly what we are getting. The dishwasher of the house is 25 years old. So when we had our inspection done he informed us that it was not working. It even had cobwebs in it. We call the home warranty and they send someone out and he determines that it is in good working condition and okay to run (mind you making no repairs).

Our HMS warranty was bought for us when we purchased the house. We had a couple things go wrong in the first year, then the wife and I talked and we kept it going. So, we paid for it out of pocket after that. Submitting a claim with them is somewhat a seamless process. But when you call it in, it could be a little smoother because it’s like you have to do stuff twice. You hit some options, enter all your information in, then you got to try and do it all over again. There’s a two-step process. It also seems really confusing when you do it through the phone but once you get somebody, it’s great. Still, the online is smoother than the call-in. Other than that, everything’s been great with the technicians we’ve had come out. We haven’t had any problems and everything’s been completed, fixed or replaced, so no complaints, especially with the last one. It was only for a garbage disposal, but the tech who came out was fantastic.

When I moved to my new residence in Washington in 2010, I was looking for home warranties, and came upon TotalProtect. I liked the cost of their warranty so I went with them for peace of mine. If you have routine repairs, rather than having to go for a total out of pocket, it's good to have the home warranty. Most recently, I had to have repairs done on a washing machine and it was very efficient. I did the claim process online and it just flowed. It was a really smooth process and it was very efficient. I had a claims individual contact me with the detail, the same day, and it went really well. The techs who came thereafter were professional and they did an excellent job. Overall, I've been really pleased with TotalProtect's service when I reach out to them. Also, I really appreciate since that I have had them for a period of time, my premiums have not gone up. Having them has been an excellent experience. I recommend TotalProtect to others.

We had HMS on our previous house, so when we purchased our new house, that was our preferred user. We've have to use our plan a few times. Most recently, we had to have our furnace replaced and it was seamless. They were able to escalate it fairly quickly. Anytime we've had any issues, with us having three young kids and with our fridge breaking down, they're able to get someone out quickly and that's helpful for our family.

I like TotalProtect. They are good and I’ve used them a couple times. I learned about them through our federal credit union, and I trust the credit union. So, I figured if they were gonna recommend them, it would be trustworthy. Initially, I had an air conditioner issue. It was a little bit of an issue because I put the claim in online, and the person that they said was gonna come out just disappeared. I had to reschedule that initial person because they weren’t doing it anymore. Also, it was hard to get someone at TotalProtect on the phone. Nevertheless, eventually, they got it done. The techs are not topnotch, but I don't think they are bottom, either. They're qualified enough to do the job, and as long as they can do the job, I am ok. The last one I did was for my stove, I was very impressed. The tech for that one was outstanding. The repair was subcontracted to Sears Home Service and I would use them anytime. Overall, in general, TotalProtect been pretty good.

Updated on 05/06/2019: The saga continues, I submitted a review last week, they have called me, put me on hold and have resolved nothing. We have a pending claim, that has been marked completed, though the provider has refused to return repeated calls and messages. I was put on hold again today by the claims rep, after sitting on hold for 35 mins, she told me the service tech would call me 'soon' to come fix the dryer. I asked why they haven't called me back, the CSR rep with HMS said, "I don't know, sorry. Is there anything else I can do."

We had this horrible home warranty company for several years. Every single issue we had was handled with careless and unprofessional actions. They cost us twice as much as we would have spent on our own. The products they installed were at best builder grade and failed shortly after installation. The contractors they use are people who can't get work any other way for their businesses. They are often unlicensed and are rude and do shotty work. We had a hot water heater go out. We waited two weeks without hot water. The company that came out installed a new one and cross wired it. They then threatened bodily hard to my husband and I over our insistence that we have an actual working hot water heater. When we called the company to request someone else come out, we were told that was not going to happen and it would be two more weeks before we could get a new hot water heater. We had to go ahead and pay for another reputable company to come and put in a NEW hot water heater..for $2000. Cross Country told us to Screw Ourselves. SELECT PLUMBING The CRIMINALS they sent out, burned up the hot water heater the put in, lied about it being installed correctly, did not install according to CITY CODE(which you have to have inspected) and THREATENED Us when we called them out on it. WHAT Kind Of Criminals Does TOTAL PROTECT AKA CROSS COUNTRY EMPLOY? We Contacted Our Local Police Dept Over Their Threats and Total Protect AKA Cross Country Didn't even care..they REFUSED to send someone else out..putting us at risk of harm by FORCING us to let these same criminals come back. CROSS COUNTRY isn't concerned with YOUR HOME...They Are Ripping People Off Each Month And When You NEED Something Fixed, They Send Out LOSERS And Faulty Replacements For Your Stuff..I wouldn't Trust These Clowns To Sweep My Floors/....CUSTOMER FOR OVER 4 YEARS...BEEN RIPPED OFF 3 TIMES...LOL..RUN FAST FROM THIS COMPANY...

I contacted Total Protect concerning my AC not cooling which has been the problem for the last three years. The AC have no freon in it and the leak was supposed to have been repaired last year. The repairman that came out only checked the freon level and said there was a non-repairable leak which he did not locate the leak. He stated the unit needed to be replace but I would have around $3000 of uncovered expenses. I contacted Total Protect concerning these charges and ask if they would question these non-covered charges and that I could not afford $3000. I did not feel comfortable with the company that came and contacted Total Protect which they stated they would send me a check for $786 which I stated would not cover the cost of a new AC unit. Each time I contacted Total Protect I go a different representative which gave different answers. I questioned how much they would pay for a new unit and she said $786 and did I want to accept the check. I contacted them again and another representative told me that they could send out another company but that I had already accepted the offer for the check which I told her that the previous representative did not give me that option. I still do not have air conditioning and I am not happy with how this claim was handled since ii have been with Total Protect quite some time and this is the first bad experience I have encountered. The first representative should have given me the option of sending another company out but they said that since I indicated that I would accept the $786 check that there was nothing they could do. I don't want the check just a new unit. I had someone else come out and they indicated that they could replace the unit installation and all for $3000 but they are not under Total Protect. I am a senior citizen and live on a fixed income and it's going to be a hot summer with no AC. I hope Total Protect and right this situation. Each call is with a different representative with different answers which is very frustrating to say the least.

I bought a townhouse and part of the agreement was that a home warranty would be put on it and HMS Home Warranty was chosen. Submitting a claim with HMS Home Warranty was good. They’re very, very helpful, kind and polite. They definitely finally got the problem fixed, but it took quite a few tries. The technicians were good except for one. I wasn’t there. It’s a rental property, and so, the renter was there and the guy told my rental person that the dryer was broken. But they came back and fixed it. They had to get a different person to come out and fix it. And the guy I interacted with was very nice. The dryer’s working well now.

In our house, it's starting to get the point where we're gonna need insurance if anything breaks just to save the money. My wife found TotalProtect. Their service was extremely fast. The guy said he was gonna be there and he was there on the day he promised. It was quick and easy, and the dryer was taken care all in one day. We're very pleased, and everything is working great.

I submit claims over the phone and the reps are very versed in what they're doing. It's lovely but we've had a couple times when they've given wrong information and we've had to call back, and it was a little cumbersome. It takes a really long time to get someone. They handle the situation well. It's just the time consumption. I would like more customer service representatives to make the phone call not so long. The phone people should also have good training and they should take control. There was one guy who did not ensure that they called out first. HMS should also make sure they have quality contractors that come out.

HMS Home Warranty's claim process is simple. We just had two recently and we went online and did those. In both cases, a contractor was sent out the next day. Both of them did a great job. One was on a refrigerator and one was on the dryer. They diagnosed it, had the part, fixed it, and in both cases, they were in and out maybe an hour or less. I'd definitely recommend HMS.

With Total Protect Home Warranty, if I wanna call and talk to a person, I can't get a rep. It has been very frustrating. I go through their automated system and it doesn't give me the options I need. I need to explain some stuff and I can’t explain it to a computer. Save for that issue with a live person, I would recommend TotalProtect.

We had a broken water line. We called HMS with an emergency. My garage had flooded. The first 24 hours I waited for a call back to confirm a plumber was on the way. They never came or even called. When I called HMS back, they tell me they have no service provider in my area. No help whatsoever. Three days ago my hot water heater went out. I called and they tell me someone will contact me in 24-48 hours. Wth? Really? 24 hours later nothing. I call back and they tell me a technician tried to call and couldn’t leave a voicemail and they also sent an email. That never happened. Because when they gave my number to the plumbers I called and they never got any service requests from HMS. THEY LIED TO ME! On the third day it was my pleasure to fire them. I fixed my hot water heater myself.

April 30, 2019, both of my heatpump systems are inoperable and waiting for a supervisor/someone higher up to call me back to resolve this issue. I am disappointed because I paid for the warranty but no service were rendered. Unfortunately, my service contract with Total Protect were auto renewed on April 19, 2019, so I am stuck with them for another year. If anyone who is thinking of using Total Protect Home Warranty or their parent company, Cross Country Home Services, I would ask you to seriously consider other providers because I have been paying for service for all these years and I felt that I have been giving the run around when I needed repair. I am totally unsatisfied because I am not getting the service I paid for. If I don't get this resolve then I need to elevate this to the BBB or seek legal service to resolve this issue.

We had had good luck with TotalProtect. It has helped out having them. We had them when we lived in Pennsylvania. We're in Maine now and my husband wanted to stick with them. We've never had any problems when submitting a claim. I called to get somebody out here to fix things and it's usually pretty fast. The contractors are great. With everything that we've had done, nothing had to be refixed or anything like that. So we've been pleased. We've had very good experiences with them in the more than six years we've had them.

My sister-in-law told me that she had TotalProtect and that the warranty covered more but they didn't. Their reps were very nice but they didn't have a lot of people that they deal with. But with Old Republic, they have a few people that they deal with so they get you someone right away. Anytime you had a problem, it took weeks for TotalProtect to send someone. I used TotalProtect for a couple of years then I canceled. I wasn't very happy with it.

I’ve only submitted three claims, and two out of the three were outstanding. With the third one, I had a stove that didn’t work and the thermostat in it was busted. HMS referred us to a repair place, and the guy was not very cooperative. We ended up calling and telling him, “Don’t bother,” and we bought a new stove. The recent claim was for my hot water heater, and the tech did a bunch of checking and found out it wasn’t my hot water heater, that it was my pressure switch in my pressure tank. So, they got approval and repaired that. They were extremely knowledgeable and friendly. The other claim was a furnace problem, and the furnace guy came out right away, knew what was wrong, fixed it, cleaned everything up and gave me his card. They told us how long the repair warranty was good for, and I haven’t had any problems since. I’ve already recommended HMS to my stepson. The price and service are really good, so I I’ll stick with them.

When I first bought my house, I had DTE and it wasn’t that great. Then, I got something in the mail from TotalProtect and I signed up with them. I really liked the service with them, so I've been with them for over 15 years. I file claims online and over the phone but I do it over the phone mostly. This last time, I had them fix my microwave. It's an over-range microwave and it had been broken for three months. So, I decided I was gonna go ahead and have it fixed.

We love HMS. Submitting a claim with them is pretty easy and we don’t have any real issues with the claims process. Their reps sound like the call center is overseas but their English is really good and they’re very nice. Sometimes things get a little slow because we contact them then they contact whoever they have a contract with for the maintenance and those people have to set a time which is the only part that have any hitches to it. Primarily, we use the warranty for plumbing because we’ve had plumbing issues. We’ve had the same company twice then the third time, it was somebody different. But the fourth time, it was back to those same people originally. They all come and they fix the problems but it all really depends on the technicians themselves.

We’ve had this warranty continuously since ’97 and have no intention of looking for anyone else to replace Cross Country. Every time we’ve had to use it, they've responded quite well. When you pay for something and they do what they said they’re gonna do, you tend to stay with it instead of being lured away by someone you don’t know. The last time that we submitted a claim to Cross Country, it was the very next day that we were contacted by the person that they assigned to do the thing. Then they were out. They fixed it and it was over. There was only one time that someone come in and did something but then had to go away for a part and come back. Most of the time, they have everything they need with them. They’re also very courteous and professional. They know what they are doing. They come in and do the job.

This is my first time buying a home and the seller purchased HMS for me. I rang them up when I made a claim and spoke to a live individual. It was late at night when the issue happened and first thing in the morning, they scheduled an appointment. They also explained that the $100 deductible was gonna be required, and that it was gonna be due at the time that they came to provide the service. The techs were very respectful, nice and they made sure the job got done. It was a one-time fix and they came out, repaired it and I didn’t need anything additional. They knew what they were doing. The service is worth having.

So far, the claim process of TotalProtect has been fine. However, the last time I did something, it was a little screwed up because what I called for wasn’t covered and they didn’t tell me till the guy got here. That time, I had a water leak underground and when their tech got here, he said that I wasn't covered for underground well leaks and then left afterward. While it wasn't any big deal, it would have been a lot easier on everybody because the techs didn't even need to show up.

TotalProtect Home Warranty was offered when we first bought our house and we've been with them for about 14 years now. We've been fairly satisfied with them. We've used them numerous times and we only had a couple of times that we weren’t happy with them, but it reconciled out in the end. The company that came out was fine. It was when they tried to work with TotalProtect one time in particular that did not make us happy. TotalProtect was not gonna stand behind the replacement and they were going to charge lots of money to do it. And even the company that came out said that it wasn’t right. We had numerous times with the refrigerator and had a couple of leaky pipes but those turned out nice. It was mainly the air conditioning system that we had trouble with.

The last claim we had with HMS was wonderful. The tech that came out for our dryer back in December just took my check and said, "Your dryer's gonna die, so there's no sense in taking it apart because it could be 10 different things." I’ll never call that person again. But the last person that was here knew exactly what it was. He replaced the part. In less than 30 minutes, he was back out the door.

HMS in Indiana uses plumbers who have several complaints in the BBC and all negative reviews. I was referred to one when I noticed the complaints in the BBC. I called back and asked to be referred to another. The second one had just as many negative reviews. When I told the HMS representative that they were using plumbers with BBC complaints filed, she became very defensive and said that if the companies were bad HMS would not use them. HMS needs to check out the companies they send out to customers before using them.

Had appliance technician from Sears sell us a Home Warranty that covers a "Whole House Plan" for $69.99 per month. Said that all of our appliances and systems in the home were covered under an aftermarket warranty. He saw that we had "Viking" appliances. He said they were most definitely covered. We proceeded with purchasing the plan on 8/6/18. It has been drafted out monthly under "Sears Warranty" on our checking account to date. Called Sears warranty 4/23/19 customer service (who is now "CCHS"). Said they do not have service for us in our area and that they said we need to seek out a company ourselves and we would get reimbursed under our plan.

We have been in our house for about five years now and then I overheard some people at work that a home warranty worked for them so we figured it would be good to have it and it kinda made sense. TotalProtect Home Warranty seemed like it was a good company and a good deal too. So far, we have used it once and it was pretty easy and quick to submit a claim. I used the phone the first time to make the claim and it went pretty good. The person I spoke to was courteous. But I found that they have a website as well and I probably would have used the website if I knew it was available. As soon as I made the claim, the ball started rolling within a few days.

When I refinanced my house, TotalProtect was offered as an option. I went with it because for the most part, I've been happy. For the most part, submitting claims has been easy. They respond quickly and pay things. However, the price keeps going up. Also, I’ve been really frustrated with one area wherein I’m trying to get these vents replaced in my basement and they keep telling me that they don’t know if it’s covered or not. I have to have their provider come out for which I have to pay $100. If they then say that my issue is not covered, then I’m out $100.

I've used TotalProtect Home Warranty three or four times and I submit my claims to them over the phone. While there have been times when I couldn't get my service right away and had to wait a few days, most of the time, they have been very prompt. They take care of everything satisfactorily. The techs they send have been very professional and they do an excellent job.

The process at HMS is pretty straightforward. They were very responsive recently and got back to me immediately with who to call about the claim. The people that they recommended and I ended up working with were all pretty good. However, there were a couple of situations that I was not real comfortable about. For instance, I had a fan that was making a terrible noise, but they claimed that because it still worked, they wouldn't cover it. So, I was upset at the way they dealt with that claim. Another time, my microwave was not working and it was sparking all over the place. They said, "It's not our problem. It's the seal which needs to be replaced". I went through the manual and I couldn't see anything about how that would be a normal operating problem, so they denied that.

So far, HMS has been wonderful. I’ve submitted one claim with them and the experience has been fine. Somebody called right away and said somebody would call me. They called me and the contractor came. He spent quite a while trying to get the issue figured out, and he got it figured out. He was careful and professional. He was thorough and he quickly diagnosed the issue. I was pleased. He ordered the part, the part came, and he put it in on a Saturday. It worked for exactly one week, and now, it’s the water dispenser. The refrigerator, again, has kicked out. It's totally dead and they are scheduled to come Saturday.

HMS Home Warranty came when I bought the house and so far, they have been fine. When the heat went out, I had a family friend look at it and that didn’t work. I called somebody in the subdivision because it’s a new house and a new area and they had someone coming out. But then I looked at the home warranty and then HMS said it was covered. So, I filed a claim over the phone and their reps were very nice. HMS first said that I needed to use their heating person, I guess that’s the procedure, so I called them.

It’s easy submitting a claim to HMS. Their reps are nice. Then a contractor usually comes out in less than a week. However, the problem is once they come and get approval, then it takes forever to get something done. The most recent thing that I had done was a washing machine, and the communication between the HMS representative and the company that was here was ridiculous. Whenever I would call to check on the status, it was giving me wrong information online. But the service person was fine and they were able to get everything fixed.

I submitted a claim for my central heat and air over the internet to TotalProtect. The process was easy and working with their tech went okay. I paid the deductible and the rest was taken care of. He had to order parts and then came back to install them. Everything has been fine since the repair.

I call TotalProtect when submitting a claim and I speak with a representative. They seem to be informative about things most of the time. Sometimes, I know they can't answer the questions, but they seem to be professional. Usually when I call, they send someone out right away which is good. And if it's covered under warranty, usually the people they send out repair it right then. The only other time is if they had to order a part. That does take a while for the part to come in. I had one incident where it took a while for them to complete the work order. But other than that, they were pretty on it. They sent somebody out here the next day. I'm pretty impressed with it. I'm usually the one that call and my husband is the one that deals with the technician. As far as I know, the technicians do pretty good.

I've been with TotalProtect for about 13 years and it has been good experience thus far. Their customer service is very good and they have somebody come out right away. However, the deductible started out at $75 and it is now $125. They shouldn't raise the deductible. Despite that, I kinda like Total Protect. When I call, they get somebody to come out. I've had three water heaters replaced and also had claims for my garage door opener and two garbage disposals.

When we purchased our home, the previous homeowners already had HMS Home Warranty and we just kept with that warranty. Their claim process has been very easy. So far, everything has been very positive. They've been very helpful and everything gets done very quickly. The technician that came out was fine. He wasn’t there very long and the job was well done. I had no problems with my washer since then.

My contract was originally billed by my mortgage company with my mortgage bill each month. In February 2019, I received a letter telling me my contract would be cancelled if I did not provide a different payment method. On February 28, 2019, I called and spoke with Frankie. I gave her my credit card information and she assured me the contract would not be disrupted. She also said my credit card would be billed on the 28th of each month for the following month. I thought everything was good.

Apparently HMS switched computer systems and I am so glad I keep a record of everything. A few years ago my air conditioning unit went out and a contractor came out to repair it. It took about three weeks before the repair was complete due to ordering a part. Well here we are again and the unit went out again, only this time when the contractor came out, he discovered that the precious contractor installed the wrong part within the unit. The contractor, then contacted HMS and informed them that the part was an improper install; long story short, we are getting the runaround with trying to get the unit fixed because no one wants to accept responsibility for the work that was previously done to it.

I wanted to have everything covered in my appliances and also the water pipes in my house. TotalProtect was recommended by the Pentagon Federal Credit Union, and submitting a claim either online or on the phone was very good. They give you somebody to contact so you have to follow up with them and arrange the service. I'm very happy with the contractors. I had an oven problem and they had to order a part. The tech came back a week later and he needed to order another part, and it took two more weeks. That took longer than expected but he fixed it very well.

I’ve been with HMS for 12 years now, since I moved to this house. I had an issue with my washing machine that was resolved with the second visit. The tech needed to replace one piece, so they put the new part in and I paid my deductible. In less than a month, it broke again so my concern was that maybe it could be something worse. The technician came here and I then figured out that I didn't need to pay my deductible again, which was good news. He was very diligent, professional and fast.

We’ve been happy with HMS Home Warranty. We bought the house in 2015 and we’ve had it since we moved in. The previous owner had HMS and she put some information and everything in a booklet that they gave us, so we stuck with them. We’ve only had to call three times but every time we called when we had problems, HMS responded very well and quickly. Everybody has been excellent as well as the quality of work. The contractor came out for the air conditioner one time. Then another time, a guy came for the heater but he had to get another part and he came back the next day. Recently, they had to order the part for the dishwasher and I had to wait for it. It had to come from China and it took six weeks. Nevertheless, all the reps who came out were great and I would recommend HMS.

I usually make claims at HMS online, but sometimes when trying to get exactly what I need, the pull-down menus don’t work so I end up calling and talking to a human being instead of a computer. They've always been friendly, professional and competent. The last time I had a problem, it was over the holidays. My tenants notified me at 5 o’clock on Friday before the Christmas weekend, so it took a little longer. But in my earlier experience when I lived in the house, they usually got a contractor out within two or three days. A contractor came and looked at it and said they gotta order parts, then it took three to four days until they came back and fixed it. The one problem that we had to have people come back three times was the ice maker on the refrigerator, but they eventually got it working.

The bank took the money out for my warranty with TotalProtect and said that they would be good. So far, my experience with them has been everything from excellent to awful. But they're much better now than they were originally. My interaction with their claims reps have always been good but some of my experience with the techs they sent out were not very good at all. I've had them get someone out who made appointments and not show up then someone else would be put on his job. And if you got a water heater issue in the winter and you gotta wait two weeks to get something done, it kinda sucks to take cold showers in the middle of winter.

My husband and I were researching home warranty companies and TotalProtect seemed to cover most things that we were interested in or the price that we would be paying. We went with them and submitted a claim recently. The young man from Allegiant who came out was well-dressed, clean, neat and nice-looking. He was knowledgeable, easy to understand was very well trained. He was very professional and diagnosed our problem right away. He checked some things and called to get an authorization for what needed to be done. Once he got the authorization, he came back and did the beautiful job. Everything has been perfect since the repair. Overall, we've been having wonderful experiences with TotalProtect. The service was prompt and the work their contractors did was good. We are pleased.

Nobody seems to care about the customer at this company. I filed a claim for a water heater problem back in October 2018. It is still unresolved after 6 months. The service provider recommended replacing the water heater, but the authorization dept of the warranty company wanted to only replace the valve. The service provider attempted but was unable to replace the valve due to age of the water heater. In the meantime, I have been taking lukewarm showers for 6 months. Each time I contact the warranty company, they are very unhelpful in resolving the issue. If you are considering sign up for a home warranty, please stay away from TotalProtect. I would not recommend them based on my experience.

In the purchase of our new home my wife and I were extended a “home warranty” through HMS via the sellers. We had our fridge and dishwasher go – and the claim process through HMS is ridiculous. It’s beyond a runaround – “researching” comparable models… Never saw a dime until my realtor called them and threatened not to use them in any new home offerings.

Had long hard month getting response from Total Protect on my AC repair. After my post on Consumer Affairs a nice lady DID call me and I am very impressed how quick this site helped. As mentioned, all the people on the phone were nice but had no authority to help. Thanks to all for getting new AC ordered and hope all goes well getting equipment and repairman here.

No AC for month! Texas Hot! Never get a call back. Never get an email back. Service sent by TP are too expensive, I got approval fir $7000 parts then Sears cant get parts. I can get work done myself with local guy for less and have done so in past work orders-but now... that places me into stuff decisions on the part of TP Mgmt. for this new job. Once you are “under review” by management no one can give an answer. I was told if I get the AC repaired myself the coverage will not reimbursement me. What do I do?

My husband and I have called several times in the last few days. You must go through an automated recording, and it takes forever to get to an actual person. Sometimes once we get to an actual person, we get hung up on and have to go through it all again. Then we are transferred over and over again and finally told that they can't help us, and the person that can help us is unavailable but will call us back. We have never gotten a callback. In addition, the representatives make stuff up that the technician has said, or they change the dates. It just seems like a big scam and they are doing everything that they can to avoid helping us.

The warranty was a part of my home sale for the first year and then, I stayed with HMS for two years after that. They sent me a letter and said that it was time for my renewal but they decided not to renew. I suspect that it was because on the second year, I had a number of uses and I was very frank with them about the plumbing being old. They didn’t cover much but I would pay the deductible and then, somebody would come and get things working again.

My daughter has TotalProtect and because of her, I looked into getting a home warranty. Submitting claims to them over the phone has been easy. Interacting with the technician they send has also been a very good experience. Their work has been up to standards and we haven't had any issues since the repair of our microwave and refrigerator.

The purchase of the home came with the one-year policy and then I continued to purchase it for five years after. This was the first time I had to use the warranty, thankfully, and I didn’t have a problem when my furnace went out. Somebody essentially was there the next day. I had called HMS to file the claim and initially, they indicated that they couldn’t get somebody out here for several days. But I brought it to their attention that I live in Wisconsin and it was well below zero. They were kind enough to expedite and get somebody to my house as soon as possible. The technician was very good, friendly and social as well. We had some conversation even outside of the furnace repair itself. He was also professional and he left the space tidy. My furnace works now and I haven’t had any problems since. So the work he did was good.

When I had a problem, TotalProtect came out and fixed whatever the problem was. Their reps were also very good, helpful and polite on the phone. I've had very good techs as well and I never had recalls on my claims. But when I had to add on something on my coverage, I didn’t know that when you added on that it would cost considerably more. When you first take out the warranty, there's only a $5 fee per upgrade. But if you take it out after your contract, it's $60 per item. In fact just recently, I had two faucets go on me and I didn’t realize I didn’t have the faucet coverage. I had not contacted them about that yet but I had purchased the faucets myself. Other than that, I have TotalProtect for three years now and my experience with them has been very good.

The technicians that HMS has sent have been kind, courteous and professional. However, we do live remotely further out. And one time, we had a really hard time getting a provider that was local to fix our air conditioner. I actually ended up just going out on my own, fixing it, and having it paid out of pocket ‘cause I couldn't get anybody. And it was almost four weeks by the time it was still not resolved and we were going into summer. So, that was a disappointment. But we’ve had several other claims that have been fulfilled efficiently and in a convenient amount of time. We’ve also been happy so far and I would recommend HMS to someone else.

It was quick and easy when I submit claims to TotalProtect except for one time when it wasn't so great. Interacting with their reps has been a good experience. They tell me when to expect a contractor out and then I call the contractors. However, they say that they can't keep the given appointment and I wish they wouldn't do that. Still, during the last claim I had for pipes under my sink that were leaking, the contractor came at the earliest time they could. The tech who came was very informative and friendly. It was a great experience. Things have been perfect since the repair. Other people should check out TotalProtect.

We were Total Protect customers for 9 years. My AC needs to be replaced, it is 26 years old and has rusted evaporator coils. Both contractors they sent out confirmed this. They denied claim for poor maintenance, we had maintenance yearly. Don't trust them! They will not honor their contract and will find a way to weasel out. We could fight it and prove them wrong with the verification from our yearly service provider, but they would give us a refurbished evaporator coil and not replace the entire unit as was recommended by Sears.

Recently purchased a house and sellers gave us an HMS Home Warranty as part of negotiations. It has been absolutely useless. It covers xyz but under each item there is a paragraph of what is not covered about xyz. Furthermore, the “covered” aspects may or may not be covered as decided by the staff. For example, my oven door doesn’t seal and my toddler received 2nd degree burns and blisters because the exterior of oven gets scalding hot. I had the team sent by warranty to assess it for $100. They said it needed a new door, hinges, sealing, etc. Of the 4 items listed, one was covered - the hinges. However, it was denied bc there were stress fractures in the hinges but they were not completely snapped so they would not replace them. This is just one example.

This warranty is a joke! We have owned our house less than a year and the AC has stopped working. Filed a claim and had a tech out the next day. Claim is denied due to tech put in report filters not changed and system not maintained. We have filters autoshipped every 2 months and have proof of maintenance done right after we moved in. The claims rep said they have to go based on the tech notes. So basically because previous owners didn’t take care of the home we can’t get coverage. Now we are in day 4 of no AC with a baby at home trying to scramble getting quotes for companies to come out. What’s the point of a home warranty?!

HMS Home Warranty was offered when I purchased my home back in September. The seller didn't want to include it but I opted for it and paid for it myself. I did a claim once before for my garage door and they fixed it. They did a great job. It was good and if it would break again, it would be annoying but nothing gets ruined by them having to do frequent repairs. On the second claim that I did, my refrigerator was not cooling properly and a guy came out the next day, which was very nice and fast. He said that there was a bunch of frost in the freezer. So, he defrosted it. I paid an extra 50 bucks for him to clean out all the coils and do everything, and put it all back together. It worked fine but less than 30 days later, it happened again.

Submitting a claim with HMS is generally good, although sometimes, it takes a little longer to get to somebody and speak to them. But their reps help people out very easily. They also give us the time when to expect a contractor out and it usually works out well. Sometimes, I have to call HMS and tell them that I'm not gonna be in town, or that I'm going to have a meeting that day, so we can work around it.

My husband recently died and I knew that I couldn't take care of things when they break down and I wanted somebody I could depend on. I’ve depended on my husband so much to do that and I didn't even know that home warranties even existed. My friend said that I should get a home warranty from TotalProtect. She gave me the number and I called them and now, I've had it for so long. Whenever I call to submit a claim their reps are very nice. We recently had a hot water heater claim on my rental property, the workers that went out were very cordial with my tenant. My sister is one of the tenants and she fell in love with the attendant that came out there. He was so nice and very informative. The workers explained everything that they were doing and what was wrong with what she had then fixed it.

With the claim I had with Cross Country, there was an issue where there was a service I needed for my garage door opener that was broken. And I didn’t realize that that was covered at first and I went ahead and bought a garage door opener. And I was asking Cross Country if they could reimburse me for it. They had the people come out and I paid my deductible, and then they took care about installing the one that I had. I wish they had given me a refund but they did not.

Our HMS home warranty was given to us. We got it in August of 2017 and we've renewed it. We filed a claim once and the online process was very easy. I called on a Friday and the service tech came on Monday or Tuesday. He was really helpful and quick. We previously had American Home Shield and they were a nightmare. But with HMS, I didn't have to do anything except do the online claim. So, we are super happy with the service.

I have been with TotalProtect for years and my experience with them has been excellent. They're responsive, efficient, and there when I need them. I've never had any issues with coverage. They're doing everything right. I highly recommend it.

When we bought our house, the HMS home warranty was part of the package. We have used it a few times and we liked it, so we stayed with it. We've had it for close to 5 years now and everything is being done in a timely manner. We normally file claims by phone and the reps have been very good, polite, and friendly. They are also able to answer any questions I have. And usually, within a day or two from when we call them, someone comes out. The quality of work that the technicians have done has been very good too. We been very pleased with HMS.

I Googled different home warranty protections and TotalProtect came up. I researched them and several other ones, then I decided to sign up with them. So far, my experience with them has been great. When I have a claim, I submit it online which is very simple and easy to do. Their claims process is also very seamless. The ticket’s generated online, the third party vendor is dispatched out on a particular day, and I’m gonna get texts or emails when they're gonna come out. Then on a particular date, the vendor calls me and confirms they're coming. After, they come out and fix the issue that day, but if it’s something more difficult or a part has to be ordered, they’ll have the part delivered to me then they come back out and install it. Other than that, I have tried several different vendors and as I experienced them, I kinda cut the ones that don’t really perform as well as the others.

Submitting a claim to HMS Home Warranty was easy and the technicians that they sent were great. The quality of work was fine.

First of all, I doubt the validity of the many five star reviews I see on this company. My experience and what I hear from the repair people they contract are quite different. The warranty came with my home purchase. The first issue to come up was that the refrigerator would not keep cold and the ice maker would not work. The repair person came out, took the $100 deductible, and said he would order a new ice maker. He never showed up again despite repeated calls and missed appointments. HMS was no help. I ended up replacing the refrigerator on my own dime.

We got the house in November and they said it came with a warranty. Within days of moving in, the refrigerator in the basement quit working. I called HMS Home Warranty and someone came out but he said that it wasn’t our primary refrigerator so, he couldn’t help me. I was thinking about the point of having the warranty but then, other bad things started to happen so, I was thankful that I had HMS. There was nothing that the contractor could have done better and the work was impeccable. I was afraid that HMS was just gonna put the cheapest piece of replacement part but it all seemed to be good quality. So, I’m super happy. Everything was professional and taken care of. They didn’t mess up my house doing the work and it was fantastic.

We bought a foreclosed home and HMS was offered. I decided to take it. I was thinking it's a foreclosed home and something will need repair already. Submitting a claim to HMS has been typically pretty quick. I’ve done it on the phone or online. If I do it online, I get an email back right away with who to contact and the phone number.

We've had coverage with HMS since we’ve been in the house, almost seven years now. Submitting claims with them has been easy. We just call in to the number and provide the information. They give us a claim number and they will usually tell us a window of time when we have a potential appointment, and we can say yes if it works. Then, we file the work with the technician and we lock in our time. I’ve been most pleased with the rapidity of service of HMS and how quickly they can get the appointment scheduled, and we haven’t had hassles. We’ve been very pleased with the technicians as well. They almost always can do it in the timeframe that I wanted to do them. They were able to help out with our oven, old dishwasher and fridge.

I submit my claims with TotalProtect Home Warranty online and the experience is easy. Although I’ve had one issue with a plumber a couple of years ago, I’ve had no issues since then. Most of the time, my experience with the service techs who come have been wonderful. I enjoy having TotalProtect.

I'm very dissatisfied with TotalProtect. The last claim I submitted has been very difficult and I'm very unhappy. We moved our refrigerator to the garage because it was stinking and it wasn’t turning on. I called TotalProtect to have them do the repairs but then they denied the claim because they said that the refrigerator was in the garage and that I don't have double refrigerator coverage. I don't have two refrigerators. I have one and the new one I have is simply in the garage. When I asked the tech when he came to do the work if I should put it back in the kitchen, he said, no and told me that it was much easier for him to work in the garage. My garage is bright and the refrigerator is right in the middle when the garage is opened.

I've had TotalProtect Home Warranty for eight years now. So far, my experience with them has been good. We've had them out here for our air conditioning and heating, the stove, the microwave and then, the latest was the garage door. The techs they've sent out were fine. There was a time wherein we waited a long time on something, but it happened only once.

My HMS home warranty came as part of my buying the house. Submitting claims online has been easy and they've been able to get techs out very quickly. All the techs have been great. The tech who came for my refrigerator's freezer was awesome and explained everything. However, I had to do a callback for my furnace since the first person who came didn't quite fix it all the way. He was also a little bit of a **. Another person from the same company came out and he got it taken care of. He was awesome and very good about explaining stuff, so it was a very different experience between the two. Then, a guy also came for my garbage disposal and he was amazing too. I would totally recommend HMS.

We have submitted a claim with HMS Home Warranty once and the online claim process was great. They were very prompt and it was easy. Our claim was on our washing machine and the tech who came out got it fixed. The quality of work done is really good and we haven't had any issues since.

When I started with my Cross Country home warranty program, it was called Residential MD and I haven’t had any problems in the past. When I put in a claim, they promptly respond to it and get the work done so I’ve been satisfied. The last time I called, I had a problem with the contractors and when I looked up online, they had very bad reviews. I didn’t want them screwing up in my house so I called and the contractor was switched. Everything worked out and the work has been excellent.

TotalProtect Home Warranty was recommended by a friend. They do the job and are accurate. I don’t get a quick response online so I feel more comfortable filing a claim over the phone. Whenever I call them, they respond and do what they have to do. But their contractors are not reliable. They are useless. The contractor that came in literally took the system apart and never came back. So, I had to call TotalProtect and they tried to give me somebody else. However, it took a couple of days to get somebody else because they have very limited contractors. I had that problem with them a couple of times. They should have more contractors especially with my heating system.

With us being elderly and the prices of things going up, it makes good sense that we put a warranty on our stuff at home. I carry insurance on my car and I think the home warranty is a good deal too. There were a couple of times, however, that we had a hard time getting in touch with Cross Country to put in claims. And then once we got them, they had a hard time finding somebody to do the work. For my air conditioning, they sent a guy out of Atlanta, which is two hours away from my house. There was a warranty part on the unit he installed that has a recall, but the home warranty told us that they wouldn’t handle it. They said the installer would handle it so we called him but he no longer works for the home warranty service. He wanted to charge us $80 just to come out here and charge us as well for shipping of the part. My wife went back and forth with Cross Country about the issue but, long story short, the recall never got handled on the new air conditioning.

Our claim originated back in October of 2018 we placed a claim because the drum bearing was making a very loud noise, so they sent out a repair company to check and they deemed it still operable so we paid the $125 deductable for nothing and continued using the washer weekly sounding like a jet plane taking off everytime it went into the spin cycle, so in April of 2019 the machine finally locked up, so i called in again to do a recall on the first claim and they sent Sears out to check and they ordered parts to repair and then decided more was involved than expected. We are very disappointed in the decision made by Total Protect, when our Front Load washer was deemed unrepairable. Our unit is a LG Front Loader , Ruby Red color with matching Dryer, So to replace it all that was offered was a White GE replacement valued at $799 or a check for $545, I have looked all over the internet and locally and cannot find anything close to that $545 mark, Apparently they are including depreciation in their amount. WE feel this to is is totally ridiculous and poor representation of a Warranty company, we ask to speak to upper management ,but apparently they dont have anyone that can make a change in a claim. Even their CEO could not override a claim decision we were told.

I was tired of paying do-it-myself deals and a best friend made me look into home warranties. I’ve had HMS home warranty before as well as other home warranties. The other home warranties give people to come look at the house or the problem and I pay the $100 deductible then I never see them. I was tired of that. HMS is the one that came through with their honest work so I currently have them.

Submitting a claim to HMS has been very easy. I’ve done it both by phoning and by going online. The website is pretty good and useful too. We had two incidences. One was a water heater which was handled very well and taken care of. This current one that I’m working through right now is for a dishwasher. The dishwasher is 10 years old and it has an electrical problem. The appliance repairman came out to check on it, and he, at first, couldn’t even find parts for it, and later, he was able to track down the circuit boards he needed, but it was gonna cost $400 to get the circuit boards. He recommended that we replace the dishwasher since it was 10 years old but HMS refused and ordered him to purchase the parts. I’m disappointed ‘cause there’s a pump in there and everything else that’s 10 years old.

TotalProtect was a recommendation from Pentagon Federal Credit Union. I'll be with this warranty company for two years already in July. It is absolutely easy to submit a claim over the phone. It is professionally managed, and they’ve done an excellent job. The technicians have been courteous and professional. We’ve made a number of recommendations and I told our friends to look them up, too.

I was totally unhappy with my claim for a refrigerator that I filed with TotalProtect. It was a long process. I first called in November and it was one repair person after another coming back and forth to my house. TotalProtect thought the issue was resolved in February and then it was just back and forth. The refrigerator needed to be replaced but then the contractor had to have confirmation. So they had a confirmation from the second person and they came out and replaced some part. Despite that, it kept freezing. It was a very bad experience. The refrigerator didn't get replaced and I'm still having problems with it. On the other hand, I had a second claim with Total Protect for my water heater that went out. I made one call to a wonderful plumber who came and made the estimate. TotalProtect approved the claim that day, replaced the water heater and the issue was taken care of in two days. It was handled very well. I'd recommend Total Protect.

I had a home warranty when I first bought my house 12 years ago. It was part of buying it and I tried to use it once but it was not very pleasant. So, after that expired, I just let it drop. However, the house started getting older and things would go wrong. My friend had HMS and I called them. I’ve only submitted three claims and the first was for the air conditioner, which they replaced. It took two weeks but it was good. I had to pay $200 for a duct work that wasn’t covered but the air conditioner works well. Then, I had a plumbing issue and HMS sent out a plumber to fix it. Then, this past winter, my furnace stopped working on a really cold day. It died at 4:30 in the morning and the contractor showed up at 11 am. I have recommended HMS.

I have coverage with HMS Home Warranty on my home. The hot water tank wasn't heating, so I called HMS and they said that they would connect me with the company in the area that does the repairs. However, it took me a while to get the guy to answer back. The tech was very nice and was very friendly. He got back to me and he said he was kinda busy at that time. It was understandable because at that time, we were having some cold weather and he was out a lot for busted pipes and all kind of other things. When he came in, he looked at it and it happened to be just a small part that needed to be fixed, and it worked out really well. We paid $100 and after that, nothing else. The hot water tank is 25 years old and has been operating fine, so I was surprised. I thought they would replace it, but he said there is nothing wrong with it. At some point, we made a good decision on the water tank and to have just the heating element to be replaced.

HMS's warranty was included the purchase of my home. Thus far, I've had two claims with them. My water heater gave out and my air conditioning went out as well. For both claims HMS has been amazing. I submit by phone and right away, the claim gets filed and I get a confirmation of who is gonna be the service provider. By the time I contact the provider, they already have all my information and they set up an appointment.

I have been covered with TotalProtect's home warranty for a little over a year now. My experience in submitting claims with them has been very easy and straightforward, and I’ve been happy with it. I submitted one claim online and they responded quickly. The technician was responsive and my experience with him was all positive. He explained the whole situation and it was in our favor. We thought that a whole water heater change was needed and it didn't have to be so, but the technician had to come back with parts to make the repairs. It took seven days from the time I submitted the claim until everything was working properly. The only thing I would prefer is having a choice of contractors that I could automatically pick. But the one that TotalProtect picked for me worked out well.

I had some plumbing issues. The first was a leak under the sink which was not a big deal and when I submitted a claim with HMS, the plumber who came out was very courteous and friendly. He had to go to the store to pick up some parts but he fixed the problem pretty quickly. The second issue I had was a stopped up drain in the bathroom. It was really stopped up that the trap had to be replaced and the drain was snaked out. So far, the techs that HMS Home Warranty sent here have all been very good and my experience with their customer service reps had gone well. But I prefer to submit my claims online because it's easier. Also, the hold time to schedule an appointment over the phone takes a while and it’s a little frustrating with the automated voice recognition.

HMS Home Warranty was offered to us when we bought the home and we've had it for eight years now. My experiences in submitting claims were straightforward. We've had a couple of things that went wrong with our house over the years and calling them to set an appointment was easy. Somebody comes out, looks at the issue and inspects it. A lot of the contractors were very friendly. The most recent one that came out to look at our fridge was out here three different times. The technician did it the first time but it didn't work and it broke again. He was a very friendly guy and easy to talk to. He explained what was going on so it worked out well. The repair took four weeks which was longer than normal. Other than that, the performance by the contractors has been top quality over the years. Once they fix something, it's usually good. The service has been seamless and I'd suggest getting a warranty through HMS.

Cross Country is the company I’ve always had every time I had a problem and I have been with them for 16 years now. I have security that our appliances are covered. Sometimes they do it slow, but they do it. Customer service is good and they have handled my claims really well. They have replaced a few of my appliances. The first one was when my dryer messed up on me and its parts aren't being made anymore. So, I bought another dryer and Cross Country sent me the money. They allowed me so much money and I saved $200. But they don’t do that anymore. The way they do it now is to send me a new appliance as a replacement, which is just as good for me. They've also replaced my AC unit and my washing machine.

I bought the TotalProtect Home Warranty when I first bought my house almost 12 years ago and I stayed since. I just never thought about going to a different company. I just made my third claim in 12 years and I’ve never had any issues. The process has been real easy and expedient. The first two times I filed a claim, I did it over the phone. But this last time, it was online. The contractors that they've sent out were great. However, after the first time I ever used it, my deductible went from $75 to $125. I’m not sure why it went up just after using it one time or they just raised the deductible across the board.

A warranty is more valuable the older the house and the systems are. I use HMS as a Realtor and I have it too. It's the one I'm most familiar with and it's one of the best warranties on the market. I put all of our clients into the website to order the HMS warranty. The site has its ups and downs. Sometimes it's wonderful but sometimes it doesn’t work so well.

First year was great so we renewed and second year we paid extra for our sewer line since it was an issue the first year. Sure enough an incident occurred and your agents said we were not covered since they looked at the previous year's policy. Had to spend the weekend out of our home, got no apology or compensation, and now we cannot renew for year 3.