Cinch Home Services Reviews

With every home I've purchased, I've gotten a warranty program through the mortgage holder. When I bought the current home, it had a one-year warranty with it, and then after that, Bank of America offered up the warranty program and I went ahead and accepted that, and I had TotalProtect ever since 2008. It takes me maybe five minutes to do the claims online. Within an hour, I get some kind of notice via email. It is fairly easy to go through. I have called them at night and on weekends, and I have always managed to get ahold of somebody if I had questions about something. They have always been able to answer those questions. They do a great job.

When I bought my first home back in 2009, the Realtor had recommended HMS and when I bought my second home, I had asked the Realtor to add it to our contract. I like that when life happens, a water heater or an appliance goes out, we’re able to call them to provide assistance and to help cover some of the cost. I've had to call them at least twice a year and I've developed a good relationship with the contractor. He comes out, does what he needs to do, and we just pay the deductible. When the trees grew into the septic line and weren’t allowing the water to drain as fast, the plumber came in 48 hours. I called on a Monday and he had indicated he wouldn’t have any availability until Wednesday morning, which worked fine with my schedule. He came that Wednesday and put a roto-rooter down into the plumbing, which fixed it.

Over the last couple of months, we've had incidents and a couple of them were handled really well. One claim was a dryer and the other one was our furnace. I was a little less than satisfied with the furnace claim but the other one was smooth as could be. I've been very satisfied with the contractors but my problem has been more with the company.

Our house was built in 1958 and we've been here for over 30 years. Our appliances are getting up in age. I did some research and went with TotalProtect. Instead of having a direct person when you wanna file a claim on the phone, you have to go through so many different press one, press this, and hit that. You gotta go through all kinds of different things just to speak to a person. They also ask, "Is this for a new claim? Is this is a recent claim? Are you following up on a claim?" That kinda annoys me. They should have a special number and if you wanna file a new claim, that will be the number and you don't have to go through all the different things on your phone. Recently, our dishwasher went and they gave me more to replace the dishwasher than what I paid for the warranty for a year.

A gentleman came out for an icemaker that didn’t work and he checked out what the problem was. Then he went and ordered the part. He brought it back out about a week later and put it in and it worked fine. I have a little bit of a problem as far as I think maybe it’s producing too many ice cubes now. I debated whether to call the tech back out and do some adjustment but I think I’ve got it figured out. So I’m happy with it. The gentleman even called back up and checked on us. He wanted to know how things were going.

I started submitting claims with HMS on the furnace in the late fall. It was easy to submit a claim with them but it was a long process to get the contractors to come out. And when they did, they fixed it a whole bunch of times before AHS agreed to replace it. So, it took a really long time to get the problem resolved. But most of the contractors who came out were pretty cooperative.

My garbage disposal wasn't working. Submitting a claim was very easy but it took about four days for someone to come out. It wasn't quick. The first gentleman that came out determined that it was an electrical problem. There were some wires that were loose with the electrical outlet. He wasn’t an electrical contractor so the electrical contractor had to come out. It took about two days for the electrical contractor to come out and it was resolved in 10 minutes.

I have been with HMS since 2011, & prior to that recommended them as a real estate agent. Today, I called about refunding unauthorized charges to my account. I asked for a supervisor because I wanted more information about what was going on with my account than an associate had access to, and the associate left me on hold for about 30 minutes of the total call. When I was finally transferred to a supervisor, who said he had been told what happened, he was snarky in tone and told me that he needed a couple minutes to review the account. He left me on hold for over an hour, then disconnected the call without picking it up again.

I've submitted a couple of claims with HMS and I've had no issues with them. They made me aware of when to expect the contractors out. They are professional and timely.

I’ve had Cinch Home Services for a couple of years. The first claim I ever put in was in February of this year for my heat downstairs that stopped working. That claim was fine. The people came out and they told Cinch I needed a compressor, so they replaced the unit. A month or so later, it got really warm one day so we put the air on and it didn’t work. So, I put a claim in. The first time, I paid Cinch 217. That was the only part I had to come out of pocket for for the whole unit downstairs. This time, when they said I needed a whole new unit upstairs, they didn’t cover anything but $900, and I had to come up with $2,300. They’re identical units. I don’t know if it’s the 2 different companies they sent. One itemized it, one just said I needed a compressor and a whole unit. I didn’t replace it so it’s hot upstairs. I wanna cancel.

One of my brothers is using the TotalProtect insurance and he has a good experience with them. He used it two times already, which is how I found out about his insurance. I got information, called in and filled them online. It was that simple and in the two years that I've had TotalProtect, I used the insurance just once, about a month ago. We had some issues with my AC compressor, so we filled a claim online, and the lady called me in less than an hour with all the information that we needed. The guy called me two hours later. He was around here in my area, so he zoomed by and took care of my issue. In less than three hours, I was good and ready to go. We got a good experience and I'm really happy with the service. TotalProtect is doing a great job.

Submitting my claim with HMS was simple and the website was very easy to use. After 24 hours, they reached back out to me to make sure that I had gotten ahold of somebody. The contractor was super late and did a few things like leaving a screw off the back, which I had to put on. But he got the job done and fixed the issue. Overall, it was a positive experience.

If I could rate them with a minus ten...I would. This home warranty program is a sham; don't waste your money. You think your appliances are covered with this service...think again. It doesn't matter what service tier you are paying for; if/when an appliance stops working...just go out and purchase another on your own because you'll save money that way. So you are probably saying to yourself, "what does Total Protect Home Warranty cover?". I'll save you the trouble of getting the run around from Customer Service Department and the claims department... Neither departments are going to help you with your issue...instead, they will present excuses and humbly tell you how sorry they are. Buyers beware!!!! Its a sham!!!!

The first claim I had with HMS was for my hot water heater, which wasn't working. The tech came out within a day and replaced the elements. If I had somebody nearby to do it, it would have cost less than the copay, but that's what warranty companies do. Then the ice maker in my refrigerator quit working and the tech came within a few days. I was happy with the repair at the time and it worked for a couple of weeks.

We've been with Cinch for a long time. We got a bank account through PenFed and through them, we got a pamphlet in the mail that we could sign up through Cinch, which then was called TotalProtect. The claim submission is so much better now. It was horrible to get anything done but now, it's amazing, although I don't think we can use the online to file a claim. I've tried that in the past and it doesn't recognize us because we had such an older TotalProtect plan. We had to call to file a claim. But so far, the contractors we've had are really good. My most recent claim was for my ice maker. I called and within a day or two, the guy came out. He had to order a part and come back the next week. Then, he fixed it.

My recent claims with HMS were the dryer, the timer, and the garage door opener. I like that if something breaks, it doesn’t cost a ton of money to fix which you have to come up with.

Having a home warranty is very important and I have TotalProtect for quite some time now. Recently, my furnace quit and the igniter burned out in it. We were in the middle of a severe cold spell at the time and this happened on a Saturday morning but we couldn't get anybody out here until Tuesday. We had to try and keep warm with a gas oven. But the tech that came out was wonderful. He was up on his knowledge and he knew right from the start what the problem was. Then he had it fixed within matter of minutes.

I’ve had HMS for almost five years now and I haven’t had any problems at all making claims or anything. So, I feel very good. Submitting a claim was very easy. I did it all online. Somebody came out the next day. And then he got the furnace going and he had to order a part, and then he came back and fixed that. He said it was an igniter. It was within a couple of days. The company was just excellent. When the tech finished, he told me if I would have another claim, I could make a claim online, and then when I get a claim number, I could call them. I like that continuity - to have the same person again if possible.

It’s most important to have a home warranty and I have appreciated having Cinch Home Services. They should have a better listing of items that are covered versus those that are not covered, because that’s where we get into the grey area sometimes. Still, so far, so good. Recently, our dishwasher wasn’t draining at all. I submitted a claim and it was very simple. I like the fact that I can submit everything online, and even though it told me to call the company, the company called me the very next day. I liked grace period too. The contractor came in, unclogged it, and he was very professional. He also showed my husband what he did in case it happens again and went from there.

I’ve had a couple offers from a couple other companies and I’ve been told by a number of people that one of them called Choice is one of the best home warranty companies to have compared to some of the others. They also had an offer I couldn’t refuse, but I couldn’t cancel the one I have with HMS without paying it out. So, I waited until the year was up, then they charged me and I was in for another year. So, here we go again.

Everything that I’ve encountered with HMS has been phenomenal.

HMS is a good home warranty provider. Their claims process is easy. We had some issues with the dryer and the washing machine. When I filed my claim, someone came out in around three days, which was acceptable.

Put in a claim over a week ago and provider could not fix it. Called HMS and stated what would be next step. I was first told to wait 24 to 48 hours for an update. Waited, no update called and was told they were going to put a rush on the update and to call back 4 hours later. Called back and now told to call back in 3 more days and hopefully have an answer. I am out the deductible plus 150 extra to take my clothes to laundry mat. I could have just bought a new washer by now. Horrible horrible company.

The company did resolve this problem, they have covered the replacement of the water heater. Actually, they could not have been nicer. Thanks so much.

Our HMS warranty was part of the deal when we bought the house and I just kept renewing it every year. I’ve had several claims and they’ve been very good. When I had issues, I spoke with a telephone person and they gave me a claim number and the provider to contact. And then, the providers were on time and very good. The only issue I ever had was with the company that put my air conditioner in. I had a disagreement about something with the owner and he started cussing at me on the phone. But that was seven years ago and I told them I would never have their company back. But other than that, I would tell my friends about HMS. In fact, I told them about it. I also told them that I’ve had issues with appliances and with HMS, the air conditioning got replaced and I’ve had no issues with it.

I bought a home and my Realtor told me about the home warranty and that HMS was one of the top groups. I've been with them now for a year and a couple of months. I had a claim for my refrigerator when I had a problem with the water dispenser. Sears came out within a week after I submitted the claim. I also had claims on my garage door opener and a plumbing problem. They took care of those within the day or the next day. It was just the refrigerator I had to wait on. I live in a small town and we don’t have that many people that are under their warranty. Sears is the service company here and we only have one Sears and only so many people. If it would've been an emergency, they would've been here.

Putting a claim is one thing, but getting somebody to actually do it, the first time around, was quite a little adventure. I had to play around with the other company that HMS used the last time for something, and it took forever. I got lucky because the timing didn't matter. Now it does. I have a tenant in the property. This recent time, HMS used Circle City Appliance. The clothes dryer wasn't working, and they were very routine. They got here and did the job. No fuss, no muss. That's all you can ask for. They got it fixed this time around and I'm going to ask for them forevermore. I tell people about HMS all the time. It's outstanding.

We've had only one claim with HMS and it was all right. I just have to come up with another $100 deductible before our insurance is up so I can get my AC unit fixed.

TotalProtect has been very helpful and it's easy to submit a claim with them. Their website is good and very informative. They gave a window of time on when to expect the contractor to come out. We only had one come out and he was great. Since then, everything has been very good. Overall, it was an easy experience and I was very satisfied.

To submit our claim, it was a quick phone call and an online form, and then we got in touch with the plumber that helped us out. It was a very positive experience. I'd recommend HMS highly.

My father heard about HMS when he purchased our house 15 years ago. I am the one who submits claims. There are times that it’s really difficult to get through the telemarketing version to dial the automation in terms of navigating where you really need to be. But once you make your claim, you have to wait around 30 minutes for them to send out the service provider and then you have to wait for them to get back to you to schedule your time. It’s kind of annoying at times. When we originally started HMS kept sending out the same company to fix my furnace. It kept on not working. But when it went down one more time I told them not to send the same people out but they had to. They sent the big boss out that time, and at that point, they had to rebuild my entire furnace for free.

When we had a claim for the stove, the contracting company HSM sent was very good, accurate and timely. We had to go through a lot of things to figure out what the problem was. The repairman diagnosed the stove as needing a new panel. They brought it in, but wasn’t the problem. At that point, it was gonna be kind of ridiculous to keep. HMS replaced the stove and we were happy they replaced it with the same stove that we had. Our HMS experience was good and we’ll continue to keep them.

Submitting a claim to HMS has been very quick and easy because they have the online as well as the call-in. I usually do the online submission of the claim, and I like how convenient that is. The contractors have always been very professional and helpful, willing to answer any question as well. The quality of work is good. Every time I submitted a claim, the claim has been resolved in a timely manner. HMS is a great company to have to protect your home especially if you’re a first-time homeowner.

Everything is working out okay with HMS. There was some issue because we weren’t sure what was covered and what wasn’t. And so some parts seemed pretty good, other times we were like we thought that was covered, but it's not. But all in all, it's not too bad. Some of the contractors have been pretty good as well. Sometimes, they couldn't figure out the problems. Sometimes, they do fix it. Sometimes, they run into problems with it. Like if the problem is a bit more complicated, then they need to reassess. And they need to take multiple tries.

I’m a Realtor and I’ve used HMS with clients in the past. I like Sharon, their manager for this area. She’s remarkable. She cares and tries very hard. Their contractors have generally been good. Although there’s always an off situation and there’s nothing you could do about that too much. To submit claims, I usually go online and if the situation doesn’t work out well, I call up Sharon or I just call her to let her know what’s going on. HMS's people behind the phones are, generally, not good. They know they’re there to take your information but if anything goes a little left or a little right, they don’t know how to handle it, which I understand. They’re just operators, so they just wanna do their best.

In the 15 or 16 years we've had HMS Home Warranty, they have been absolutely awesome. However, they recently put in some clauses wherein HMS isn't covering things or there is a limit to what they will cover. I told someone about HMS recently and how pricing is more expensive and that the company gives less. Maybe I was lucky I got HMS so many years ago but they've changed a lot of their pricing.

In the four years that I’ve been with HMS, the experience has been good. The last time I called and made a claim, it was wintertime and it was very cold but the people came right away.

The contractor came in once, checked the refrigerator out, then I had to call them back two days later. They came again, they couldn't fix the refrigerator and they had to get a new one. It was as little effort as possible that they put in. We called them twice. The other instance was the furnace was not blowing out air and it's the only thing keeping us warm in here. The tech came in, cleaned out the filters and said, "Well, you have heat," and left. We had just moved into the house so we're almost hesitant to even call HMS for anything else that breaks down just because we know that we had the charges for nothing.

Whenever we called, TotalProtect came out. Their contractors are not bad. They come and do their job and I have no complaints. My house is actually on rent. The last two years, there were two jobs for us. The tenants said there was something wrong with the refrigerator and they fixed it. Then recently, the tenants had a water leak, and they fixed that as well so I paid for it. The only thing was that when we started TotalProtect, they were only deducting 75. Now, they’re deducting 125. I don’t know later on, they might up that too. But I have actually recommended people to them. They’re pretty good.

The contractors have all been great. I usually file claims over the phone and whenever they call and say they're gonna be there, they're there. When I bought my house, the warranty had already been bought so I just kept it. It has been going at least five years now and I haven't had any problems with my home warranty service.

This year, had an issue with my HVAC one time. The circuit board may have gotten rusted and there was a burning smell that was coming out. I turned it off when I smelled it and called HMS. I had to pay a deductible of $125 and they asked for Sears to come. The tech from there came quickly and he diagnosed the situation so fast that I understood that he had good knowledge. Then, he went out to buy stuff and afterwards, he fixed my issue. He explained the situation to me in a way that I could understand. The first year I had HMS though, I had an issue and I called one company. That company did not come. I went back to HMS and they forwarded me a different one. The second company was good and their tech came quickly. Other people should go for HMS.

TotalProtect was marketed through our mortgage company and acquiring it seemed like a good idea. Our house was built in the late '70s and we anticipated that we would need some repairs. It has been working fine. They've always resolved whatever issue we had been having. The last time, we submitted our claim online and it worked very well. The people they've sent have been very accommodating. Once, when our water heater went down, the guy wasn't able to come and we had to get a different company assigned to the claim. We've had a good experience with TotalProtect for the 10 years that we have been using them.

We have two homes and have two HMS policies, over $1000. We've had little odds and ends happen over the years in Maryland but we're very satisfied overall. Now, I've been living in Texas for almost two years. Some relatives suggested another company here in San Antonio but we didn't go with it. We've had a good relationship with HMS and I voted up on them because we had familiarity and we went with who we were comfortable with.

The boiler wasn’t working. The contractor came out and then it was just only the relay switch. He checked the relay switch to see if it would trigger off the next time and if it did, then how to get it back on. He was very knowledgeable. However, HMS could improve on the timing of how they respond to a call. They should have more people that are knowledgeable about knowing how to fix things. That was a problem the first time because we didn’t actually know it was a boiler. We thought it was a furnace. Also, with customer service, when calling in for something that needs to be fixed and if it’s an emergency, someone should get back with you before the day is out.

We’ve been using TotalProtect for a long time. We just came back again and it's all right. The contractors did their work.

I've been with HMS since 2010 and in our first house that we had back in Memphis, back in 2006, there was a $3,000 unit that we needed to get replaced for the air conditioner. When we came back to Ohio, it was the air conditioning unit one year, and then the furnace the next year, and it was a $12,000-unit total that we may have paid $200 out of pocket on. So, it’s just one of those where for me it’s easy to write a check for $44 a month, to know that I don’t have to worry about anything. I hate to sleep like that, but it’s wonderful.

When I have to call HMS, it’s difficult to get through. Whatever the number is, I gotta Google all this whole big rigmarole to finally get to somebody and then I can’t call back. Whenever I call back about whatever issue, the system sends me to the contractor. I don’t wanna talk to the contractor. I wanna talk to HMS. When HMS answers, they always go through this whole litany of open orders.

Whenever I have a claim, I call TotalProtect, they take my number down and then they assign whatever person is supposed to be doing it. They tell me that it's in my area, they give me the name of the company and they let me call the company to verify an appointment. But it gets a little confusing in between all that as to who calls who because it's all on a recording, which is one thing I don't like about it. They're just supplying me with information but then I can't ask them anything anymore. And then the same number they give is one that's not getting me anywhere.

The stovetop burner burnt out and I filed a claim online. The technician first came out fairly quickly but we ended up having to use a different technician because that one never did anything. This other tech came out and got it completed. It just took a while to get the parts in but two of them were on backorder. It has been all good.

Sometimes it takes a minute to submit a claim, but it’s all right. It used to be over the phone and I liked it better that way. I don’t like it as much online but it works. My problem with it is they always say that in order to file the claim I have to do it online to get it started but it always tells me that there are no providers in my area, so then I have to call the number anyway. That finally lets me get through and they give me Sears anyway, which is generally who comes out and fixes because usually it’s for either the washing machine or the dryer, or there was a time it was for the stove. The contractors are good, except this last time.

We had TotalProtect before and then for some reason, we didn't realize it was canceled so we got it again. Then there was something with the heater control of our air conditioner. My wife filed a claim online and it went great. TotalProtect was on it real quick. The tech did his job and was done right away.

Submitting a claim with HMS was really great. The very first one, I spoke to customer support. In the subsequent one, I submitted it online. The website is pretty much user-friendly so I don't see any issues there. Whatever my needs are, whenever I call them, they were able to align it immediately to the appropriate technician. Then I used to get a call back number. The technician used to call me. From then, whatever the time we agreed upon, they were able to come and complete the work. The contractors were good professionals and they have a good quality of work done.

A home warranty is very important. I look at it as if I'm paying ahead. Everything is fine with TotalProtect. The last claim we had was on the heat and air. We submitted the claim in and then it was a very quick turnaround on it. The contractors were very professional and seemed to do a good job installing.

When I called, HMS answered the call right away and gave me the phone number for the subcontractor to call them. They are very good. I called two times for my garage which was not closing. The contractor came, fixed it and did a good job. One of the issues was one type and then after a year, another type that was wrong with the garage. But both contractors fixed the garage. Everything is working perfect. I’m very satisfied. I can’t find a better company than HMS. I used different companies with my previous homes but they were cheating. But this company is great. I’ll definitely renew my policy once this ends.

The companies that TotalProtect assigns are good. But a while back, I had a problem with one guy who did my washer and dryer. The part never got ordered. Also, I had one guy for plumbing who said they don't go on the roof. I contacted TotalProtect and they had to bring somebody else out. Sometimes they have a lot of companies and I gotta wait. For my air conditioning, I had to wait a week. The first time the tech came, they put the part in. It worked for a day and then it froze up again. I had to call them back again and even though it was the same problem and the same company, they still charged me $100 for coming out.

I was with HMS for a year and the service is mediocre. I had an electrical issue that ended up being the city’s issue but the contractor went through my house and discovered there were some electrical issues that I ended up having to pay for instead of HMS. But it was an issue from prior so to me, it should’ve been covered. It was misleading. The other issue is getting the professionals that HMS hires to do anything. They don’t want to so once, I even had to pay ahead of time. But I also had some plumbing issues and HMS had taken care of the majority of it. I have a different plumbing insurance now though. I would recommend HMS for the first year but I'm not so sure if I would continue a subscription.

We had a gas range replaced. It was a pretty expensive one, but TotalProtect gave us a pretty good comparable replacement, and that thing has been working fine. TotalProtect has been doing a good job. They should keep what they're doing. The recipe works.

I've been in my house for seven years so I've had HMS since I've had my house. When my icemaker wasn't producing ice, I submitted a claim over the phone, which what I usually did. The reps are very nice. I like HMS, but I don't like some of their contractors. The tech was just rude, and I told HMS before. That's the only issue that I had with HMS - that the contractors that they used could be unprofessional. However, it's not their fault that the contractors don't have respect. But aside from that, it took almost two weeks to get my icemaker fixed. The guy kept giving me the runaround. He had to order the part and I had to wait. He gave me one date, and then I called. They gave me the runaround, they gave me another date, I called back, and then because I nagged they finally came out and fixed my icemaker. The guy came in and did what he had to do.

Our heating HVAC wasn’t working but a day after I sent the claim in to HMS Home Warranty, the technician came out. He was super professional. He diagnosed the problem and corrected it right then and there. He fixed a wiring and everything is good now.

The contractors that have been out got the job done. However, I didn't like that TotalProtect went up on the deductible, but I guess it's the signs of the time. I haven’t had the opportunity to look for anybody else that’s why I stayed with them.

TotalProtect provides a good deal and its reps are pretty efficient, so I kept renewing my contract with them. I've been a customer for 15 years. The technicians who come out are always really good, too. Recently, the furnace went out and wouldn't come on. I submitted a claim and the tech cleaned a part. He was great. Other than that, I had a front load washer that had a problem and the techs that TotalProtect sent out fixed that as well. Those are expensive items and they've never hesitated to fix them.

We have a property that is older and is about 16 years old. This is the first time we’ve owned a house and HMS was recommended by my mortgage company. We’ve had it since September and I'm glad that we do. It's been pretty easy and good. When I have a claim, I just log in online, file it and everything’s through text. The website’s okay. It’s not as intuitive as I’d like but I'm able to find my way around it. I mainly get the notification on when to expect a contractor from the text message. It always tells me follow-up with them or it updates me pretty regularly.

We called about the air conditioner and heating and HMS sent someone out. The problem was it was a week later. It has been really cold. My husband kept messing with it and he finally got it going to limp through till somebody could get here. It all worked out, but it wouldn’t have been too good if we’d have to wait. They don’t come out but once a week in the area we live in. But the guy who came out was really nice and he knew what he was doing. He also gave us good advice.

I was extremely happy with the company. I've been with them for about 20 years. The customer service is excellent within those 19 and half to 20 years. Also, the representatives, as well as the repair company that they sent out to my home, were extremely professional and informative of what was going to be done and the next step in the process. That was the main thing I was excited about, plus it's affordable.

My experience has been fairly well. I can always contact HMS, let them know what my issues are, and then they work with me to get them solved. The claim process was easy. Initially, I was doing it over the phone, but then I could also do it online. That makes it easier. It’s user-friendly. It doesn’t really go into great detail.

I talked to my mom and was telling her some of the challenges that I was having with stuff that would cost more money outside of my pocket. She told me that maybe I should try to get my home insured and get a warranty company. I asked who she uses and she recommended TotalProtect. Because she's my mother, I just went on.

We needed a new HVAC system. The house wasn’t cooling. We ended up having four different technicians come out. None of them knew what they were doing in regards to the system. Some of them tried to rectify the problem but ended up making it worse. And then in the end, we said we’ll find our own provider, and that was fine with HMS. We found the original guys that put the HVAC in so that they could do the work that needs to be done for the new one, we got authorization from HMS ‘cause they didn’t cover insurance.

I like the service. We've had the coverage for five years and I like how HMS has covered any repairs we’ve needed. They’ve also done all the work in a timely manner. So we’re pretty content with that. My most recent claim was with our heater. It had given out on us and wasn’t powering on at all. We submitted the claim over the phone and then we got a phone call the next day. We started dealing with the contractor after that and they were great. When they came out, they looked at the heating unit and sent out all the information to HMS then we got the service we needed. What we had was replaced.

It's been quite a while that I've had TotalProtect and it's been good. I'm very happy with them. The last time, I needed service on my furnace. We have my granddaughter here and she's 22 months now. But at that time, she was a little younger. TotalProtect originally set me up with Sears and they weren’t gonna come until the next day. I told them that I couldn't wait. It was wintertime in Chicago.

It was a friend of ours that suggested HMS and our first experience wasn’t that well. Our AC went out and it took about a month for them to come in. The problem was just more of the company-- trying to get a hold of them and trying to figure out when they’d come in. It was more of a hassle than what it should’ve been. Our recent claim was for our furnace which was not working around Thanksgiving time. It would stop maybe for a day and come back on for two days, and then as time went on, that one day stretched out to maybe four or five days. We called in and tried to get it fixed. It took a couple of companies to get it done around February.

There was an issue with the refrigerator and TotalProtect couldn’t quite get everything they needed. But finally, one person came in and said that the fridge was beyond repair. I told them that it's crazy. The refrigerator is only two years old. Then somebody came and they were able to provide a repair. After the repair, the fridge was noisy and it shouldn't be. But other than that, the contractor provided excellent service and dealing with their reps was very good.

A few years ago, a neighbor said that TotalProtect worked for her. Everything we had was out of warranty so it just seemed like getting the home warranty was the thing to do. Everything goes fine when we file a claim and I usually do that online. I’ve only dealt with two different contractors and both of the men did a fine job. They answered my questions. But I hate that they keep raising the price of it. They also once sent us a person out to check something out and we had to pay the $125. Other than that, I’m satisfied so far.

I’ve had a couple of claims. I have doubts. I don’t have the confidence in the service I have received so far. The company that HMS established for our area is competent. I had a bathroom issue. I’m in a condo and my neighbor on the floor below me had some damage to her bathroom ceiling. She thought it was coming from something that I was doing in my bathroom so I wanted to check it out and make sure that everything was working okay because I had just bought the condo. This was in January and I closed in January. I got the plumber to come out. He looked at my bathroom, opened up the overflowed drain, looked in there and did some stuff. He also tightened up some gaskets. And then, he went downstairs to our neighbor’s and he decided that the damage to her ceiling was something old and it was, “Don’t worry about it. That’s something from the previous owner.” I was told to not to worry about it.

I've had four claims and three of them went really smoothly but with one, not so much. We've been with HMS since 2015, when we moved into our new house, so it’s been like five years now. It was the home warranty that the old homeowner paid for and we just stuck with the company ever since. Overall, it’s been a good experience. The claims process, for the most part, has always been quick and efficient, and I've had good luck with the actual technicians who have come to the house. I usually do it online and the website is pretty basic but it’s user-friendly enough to file a claim. That’s about all you can do on there. Then the quality of work done by the companies that HMS works with has been good.

I like everything about TotalProtect. When I had issues, all I paid was my deductible and they took care of everything. I call them when I have an issue and they put the claim in right away. When I asked the last guy that came out about my claim, he said that they already had all my information, that I've already been approved, and they just gotta order the part. And when the part came in, they came back out and installed everything. The work and stuff that they did would’ve cost me hundreds of dollars but TotalProtect was there to cover me.

I was able to sign up with TotalProtect Home Warranty through the bank that I work with and I've been with them for about five years now. I had a claim and they took care of it. The contractors they sent were fine.

I had a problem with the ice maker in the refrigerator. It's the one that has the on-the-door service and nothing would come out. I called HMS and it ended up that they had to replace the ice maker. Then, they had to thaw out the channels in the back with a hair dryer. It was very efficient so, I was very pleased. It all works fine and thus far, I've received good service and have no complaints.

Everything has been good with HMS since October when I started with them but it's hard getting a hold of someone on a weekend. An hour after I hung up the phone and I had to go out and get my own contractor, I got a call and everything was taken care of though. The contractor did his job so, I was happy with the repair.

When the guy came to fix my side-by-side refrigerator, he was so pleasant. He had to come in a second time and he got that thing whooping. Then I just had a stoppage in my commode. The guy messed the commode up inside by putting that thing down in it but the company is working to replace that. I thank God that I have no complaints with TotalProtect ‘cause someone was telling me about them saying they're terrible, but they are courteous, nice, and they send somebody right away. They let you know right away that this is the name of the person who they will send. I would give them an A-plus. I’m already telling people to go with TotalProtect.

If something breaks, a home warranty comes in handy. It also saved us a lot of money when we use it instead of going out and buying a new appliance. When the dishwasher had a problem, one person came out and told me that it needed something. He said that luckily I had the warranty plan thing with TotalProtect because if I didn't, it would've cost $500 to fix it. But then another person came out and looked at it. He said he didn't know why the first guy would tell me that and that it was a really easy fix. He said he could just order the parts then come back and fix it. So that was what he did and since the repair, the dishwasher's performance has been great. I've never been one to really use my dishwasher a lot but the reason why I made the claim was it was around the holidays and when I went to go use it, there was water everywhere.

our range needed 2 parts which our warranty covered.....claim was submitted and accepted....after 2 weeks we rec'd a check for $195 we had already paid the $125 initial service fee.....the check had no explanation of why sent.....after 2 more weeks of call they company finally admitted they "could not locate the parts" and check was for us to buy parts and pay for installation!

The services of HMS are okay although when something happens on a weekend, you have to wait Monday before you get a response. They would respond and send you the contractor but because it’s on a weekend, they couldn’t come and work on it the same day. It is supposed to be on the weekday. Also, the 125 deductible is too much. I haven’t had a big issue but they always come and fix the little issues for me.

My washing machine broke right around Christmas. TotalProtect replaced it and it took about 10 days because the one I wanted was on backorder. The contractor that installed it was great. They were very quick and very easy to replace the fridge. I've been with TotalProtect for about seven years now and the only thing that I’m not thrilled with is that every year the price seems to go up a fair amount. It's a little steeper than I thought it should. More consistent would be nice. But I guess it’s kinda standard.

I’ve had HMS for four years and I just kept renewing. I probably should look at some of the competitors. The contractors were very good but HMS was fair and they could have better pricing.

The service has been pretty good except for one little incident. One of the service people came out and did the work. Normally, I pay in cash. I gave my son some money to pay in cash and then the guy went back to the office and said, “He didn’t pay.” They sent me something in the mail saying we didn’t pay - that they didn’t get the money. But the guy didn’t give my son a receipt.

The HMS reps were always good about following up with people they wanted here within a couple of days and I had good experiences with the companies that they sent out. My claims were completed totally and everything has been great.

The claim process is very, very easy. But I didn’t have very good experience with my last two claims. I had a plumbing problem, and I ended up paying the deductible and got nothing done. I ended up hiring another plumber to do the work. For my last claim, we had a dryer problem, and it took three trips to get it fixed. The contractor came in, looked at it and got the parts. They came back three weeks later and repaired it. But it died the same day they repaired it, and it took another two weeks to get back out here to repair it again. So I wasn’t happy with that.

Filing a claim with TotalProtect has been easy and the quality of work has been excellent. They're customer-friendly and interaction with them has been good overall.

When I submit claims with HMS, I do it online and if I have to call them, I can usually get ahold of someone. Recently, we were having problems with a washing machine and the repairman that came out said it was not fixable. HMS gave us some money to buy a new machine, which I'm gonna do this week.

I like that with TotalProtect Home Warranty, I don't have to look around for repairment. I call them and I immediately get a call back and my claim is all set up. Plus, I know that the contractors are recommended people because you TotalProtect provides them. The techs who arrive have always been professional and they do excellent work. I'd recommend TotalProtect Home Warranty.

I’ve had HMS since I had the house in 2001 and the service has been good. I had an issue with them some years back but I stayed with them anyway. They said my heating system wasn’t covered. I knew it was but I didn’t feel like going into a long, drawn-out thing and I didn’t pursue anything. I ended up having to get a new heating system I had to pay for. I have a warranty with them but they come in and inspect twice a year. So, in case I have anything wrong with the heating system again, they can’t tell me anything because the other company is coming to do what they need to do twice a year. The claims for the toilet and the washer were around the same time and the contractors were good. They knew what they were doing and they did what they needed to do.

I had just got TotalProtect and my first experience submitting a claim was horrible. It was for my microwave. It didn’t take long for someone to come out, but the experience, in the beginning, wasn’t that good because when I made the claim, nobody called me. Whoever was supposed to do my claim ended up canceling it and nobody notified me that it was canceled. I couldn’t get a hold of the company. So, I had to call TotalProtect to let them know that I was not able to get in touch with anybody, and they said they assigned me with somebody else. Nobody told me that, but they finally sent Sears out here. The tech was great and completed the job.

HMS has provided us with quality service because they allow me to request a certain vendor that they have. I’ve had them since 2004 and I’ve been quite pleased with the experience. I like that they give you a variety of options in terms of packages and things of that nature. They probably don’t want that out there, but I like being able to request who I want because if not, I’m gonna spend more money because I’ve had different fly-by-night people that they have and you have to keep calling back and getting different people. It’s easier if you know who’s good.

The tech HMS sent for my refrigerator was awesome and very responsive. He came out immediately and although he had a couple of spare parts ready to go, unfortunately, he didn’t have the right one. But he drove all the way back to Prince Frederick to get that part and came back within two and a half hours. He then took care of the issue and had it knocked out. That was surprising to me and it was fantastic. The guy was really nice too. We’re pretty happy with everything.

TotalProtect's price was pretty much comparable with other companies, but it was simple to add my third unit for my house. It’s very difficult to reach someone on the phone or to ask to speak to a live person. The prompts to get to an actual person is very discouraging. I'm not that type of person that files claims electronically. I’d rather speak to an individual. And the way it’s set up, it is very hard to reach an actual person to talk to and ask a simple question. But once you do speak with someone and get the ball rolling, it’s pretty good. I’ve had good experiences with the contractors. I haven't had a problem with anyone that I've dealt with. I don’t have many claims but if I do, I have no problem with it. They work good. I just had my garage repaired. I was pleased with that. I'm satisfied with the security that TotalProtect brings. I will recommend it. I'm happy.

I made a claim the same day for the dishwasher and the ice maker, and those went fine. But when I called about a toilet and a drip we have in the wall, I didn’t want the guy that HMS sent last time, so I asked for somebody else. They couldn’t find anyone so they told me took for somebody but it's a whole mess because I have to talk with the guy and tell him to call. It seems like it's very involved to do that. So, I'm disappointed. I haven’t even called and I haven’t looked for anybody. So, I still have the drip. I’m dissatisfied with HMS because I'm left in a pickle.

I've had two claims with HMS and I filed over the phone. Their reps were nice and helpful. The contractor came if not the same day, then the next day and he was nice as well. I had a problem with my water heater and then my water softener, and he helped me. He fixed the softener and then he replaced the water heater 'cause it wasn't fixed.

When I bought a house years ago, I got TotalProtect. I've been protected for about seven years. Submitting a claim has been fine. Somebody always responds. And if I had any issues, they responded immediately. When my heat went out at Christmas, the contractor took a month to get the part and get the work done. We just had a guy come out and he was out here 12 hours after we called. So, the service depends on the person. I've already referred the company to some people. It’s worked for me.

I read the little flyers my mortgage companies threw and when I looked into it, Total Protection had a higher rating than the company I had before. Sending in the claim is pretty much straightforward. I don't use online. I hate that. I call and speak to someone. I'm old school. I grew up in a town where I need to speak to somebody and I've never had a problem with them as of yet. I had one-on-one contact, listening to someone explain everything to me other than trying to read or understand something. The only one issue I had was when an electrician they send out was a little bit unorthodox. Other than that, the last few times I used them for my air conditioning, it was awesome.

Submitting claims to HMS has been very easy and fast. The first time I did that, I called and spoke to a lady. I called around 3:00 AM and I was amazed that people there answered the phone. The second time, I called and their system got me through automatically really quickly. Scheduling though has been difficult if their contractor has to come in the morning as I usually work. Still, HMS has been excellent. It has been a great experience being with them.

When my washing machine was leaking water, the TotalProtect rep I spoke with was excellent. The contractor had to order a part and put hoses and some other piece on. I’ve had TotalProtect for over 17 years and like getting things done by having the coverage. Also, they are not that far away from here.

I had HMS since 2004 and within the last year they have gone downhill. They sent a contractor that made inappropriate comments to me while in my home and when I sent the in-home surveillance as proof they still did nothing to resolve my issues or concerns. I was giving information about reimbursement for damages made to my wall that they ended up denying. The contractor still collected my deductible after his lack of effort. I ended hiring my own plumber who found the issue and solved my problem in under an hour. HMS contractor lied and said it was pre-existing to avoid doing the work. This company must be under new management because this has got to be the absolute worst experience I received from them. When a supervisor called me they continued to give me the run around and never resolved the issue. Waste of money and a scam of a company!

Marathon services is a plumbing chop shop and a scam. I was assigned to them via my home warranty service (HMS), and they are terrible. Because they have to be the lowest bidder for a home warranty contract, their profit margin is low. They supplement this by tacking on ridiculous additional fees that have to be paid by the homeowner on top of the home warranty deductible. I had a water heater replaced in 2016 by a more reputable company with the home warranty company, and they didn't charge anything but the deductible. Marathon wanted an extra $320 to do the same thing to replace the water heater again this week. I will NEVER use Marathon for anything, and I cancelled my HMS Home Warranty to go with a different warranty provider. Told them to shove their replacement job and send me a check for a new water heater. I hired someone else to do it. AVOID MARATHON AND HMS HOME WARRANTY LIKE THE PLAGUE.

TotalProtect has no long-term overtime. If they can't find anybody, they pay you to find whoever you need to find so there's no obligation. And you don't have to sit there and wait for them to find no one. Also, submitting claims over that phone has a personal touch and they confirm that I'm being taken care of. I've been with them for almost two years and most of their contractors have been top of the line people, like Sears or a name brand prominent company. They're always professional. They let you know what they're doing and what they need to do.

HMS was presented to me as an option during my home purchase this past August and with the rates and fees, that was something I was looking for to save me money. The first time, I filed a claim with my refrigerator that I had a hard time with. Someone came out to fix it but it was indeed requested for me to get a new one because the compressor would cost a little bit around the price of getting a new refrigerator. When the company submitted that information back to HMS, they indicated that they were gonna cut me the check for it. Months went by and I never received a check and never heard anything. I spoke to someone and they said it was denied for some reason but I complained about it ‘cause I was given misinformation and they were able to resolve my issue after my complaint.

When you call automatically, there's a quick response. They really attend to what you need and quickly connect you to the local service who is gonna do whatever you need to be done in less than 24 hours. I'm really pleased with the last service I had. The technician that HMS provided was through Sears. My HVAC unit was acting up, They worked with me, explained to me and serviced it good. I was pleased. My water heating also needed a rescue operation and HMS did that for me too.

The company contacted me and offered a repair credit in the amount of the repair, which I accepted.

We love having HMS. It has been priceless. We've had it since purchasing our home in 2007 and haven't had anything that they didn’t cover. It's nice to know that we just have to budget the deductible no matter what goes wrong with the water heater, the AC, or whatever it may be. Two months ago, we used them and it went great. They quickly gave us the plumber’s name. The plumber was there and solved the issue quickly. I'd recommend HMS to everyone buying a home.

TotalProtect came out and did what they were supposed to do in a timely manner. I was at work when the contractor came, but they called to let me know what was going on with the appliance. I know I don’t have the funds to pay for the appliances that I have in my home if I have to get it repaired, which was why I got a warranty. However, TotalProtect has a very high deductible and other people are cheaper. I was thinking about leaving just because of that.

We’ve had an issue with a leaking toilet and refrigerator. Both times we’ve had to call and get responses done and HMS got it all taken care of. However, the parts for the refrigerator took two weeks total to get it, then get it installed, and get the refrigerator up and running. The first week was easy ‘cause it was 38 high for that entire week so we had no problem leaving stuff in the cooler outside or the table outside. The second week was a little more of a challenge ‘cause the high got in the 50s during the day. Then for the toilet issue, it was miscommunication, and that was one of the reasons why that took so long as well. Other than that, it was perfectly fine. I felt pretty good ‘cause with the toilet issue, they gave us additional information for the future and things to look towards just in case. Then the guy who serviced the refrigerator said that if it goes out again, we should give him a call and he’d take care of it at no charge. Keep up the good work HMS.

It’s expensive, and over the years that I’ve had it, I’ve put in a lot of money. But equally, I have some appliances that are now over 20 years old and may become defunct, in which case, they’re theoretically replaced under the warranty. And if they are not, there will be a legal fight. All the contractors have been excellent. Submitting a claim has been fairly good experience, except with my air conditioning system which has to be replaced. They replaced my outside unit which was okay, and then my inside unit has to be replaced. But because of local requirements, the inside unit had to be matched to the outside unit. So, for whatever reasons, they put in a new outside unit which was not covered by the warranty. I did not enjoy that.

HMS Home Warranty honors claims. I have two homes, and I have another warranty company, and they have denied everything. There were little clauses in their brochure which is not put upfront and they denied everything but HMS has really followed through. In the course of almost 12 years, they’ve ended up replacing two of my heat pumps, both my furnaces, a dishwasher, repaired my microwave, and repaired my washer. The only part I don't like about them sometimes is it’s hard for them to find repair people and the amount of time it takes for them to approve the parts sometimes is quick, sometimes it’s not but other than those, I haven’t had any other issues.

I had gone online and I was looking for several companies and out of the three companies I was looking at, TotalProtect felt better for me. I had a claim where the gentleman came out and did the refrigerator and dryer. And reading the policies and the procedures, I know within six months if something else goes wrong, it's not another deductible. Luckily, I thought to call the company before paying it again because he was adamant and said, "No, this is different." I said, "No. It's the same dryer. What are you talking about?" Luckily, the representative at the company was very attentive. He called the gentleman while I was on the phone. He tried to do a three-way connect but the company hung up. When he came to fix it, it was no issues. I felt like the company was trying to get over.

I've had TotalProtect for several years now and when you put in a claim, they automatically respond. Everything is done via online and the response time is within 24 hours. The vendors they use to contract for those services are responsive.

Not too long ago, I had an issue with my washing machine. I submitted a claim to HMS Home Warranty online. They were very prompt with getting it taken care of and keeping me informed. The initial repair made on the washing machine was not correct, but the contractor came back and redid what needed to be done. I've had no issues since. When I purchased my home, it was very important for me to have an HMS Warranty. I was only given a year, but I had made up my mind that as a single person, it’s very difficult to come up with that kind of money if I have something fall apart or I need help. I'm planning on continuing this warranty indefinitely.

We had HMS since we bought this house which was about seven or eight years ago and the Realtor recommended it. In the first year or two, it came in handy. We had a downstairs AC unit replaced. The last time I had a claim with the downstairs heating unit, it went fine. The guy came out and did some work on it. Before he left, he thought it was fixed. I called him and told him that it wasn’t. He figured it out and had me do a couple of things, like shut off the thermostat and shut it down, then start it back up and reset it. He did a really good job.

The first experience we had with HMS was a nightmare. Still, the contractors who have come out since then have been wonderful. This warranty has turned out very valuable for us. It’s a good investment.

The service from TotalProtect is very good. We've been with them for many years. My husband submitted a claim on the computer that my machine wasn't working and somebody came right down. The guy didn't show us what to do with the machine. So I told him that he had to come back and he was here that Monday and finished the job.

Do not, I repeat do NOT purchase a home warranty with this company. We have had multiple claims that took a minimum of one month to resolve. The first was our refrigerator in 2014. While they ordered parts, we were without a refrigerator for a month. Second one was more recent. Air conditioner went out in 2018 then again in 2019. Of course in the hottest part of the summer. Both took over a month and the situation was never resolved. Got a new compressor, but it didn’t solve the probable.

One of the burners on our stove was not working one time. I submitted a claim to HMS Home Warranty the contractor they sent was okay. It was determined that something needed to be cleaned up. Now, it works well. We also had a couple of other claims such as one for the faucet in our kitchen. That time, it was not flowing like it normally should. We called HMS and they had a plumber come out. That worked out well too. We're glad that we have HMS. If something breaks, it'd be covered under our warranty. It's a $100 deductible instead of paying 500 or 600.

I'm a single parent and I can't fix things myself. I also don't know who to call that I can trust when something breaks down. I like somebody to be able to send me out somebody that is trustworthy. So when our mortgage company teamed up with TotalProtect, I signed up with them. Then my mortgage company went bankrupt and got sold to a new group who weren't offering anything like that. So now I pay TotalProtect's monthly pay outside of my house payment so I can keep them as an insurance policy on my house. I have been with them for two years now.

When I purchased the house, the seller included HMS Home Warranty. Then I renewed it. My claims experience with them has been fairly good. However, they don't have contractors already lined up where I live. This last time, they gave me two different numbers and both of them were from Pittsburgh. I'm about an hour from Pittsburgh so the contractors turned the claim down. Eventually, HMS let me contact somebody local. I did and they called in like they were supposed to. I then paid them in full. HMS said that the reimbursement would take two to four weeks. I thought that it'd take at least four weeks, but I was surprised. I got it in two weeks so I was really happy. Moreover, I was reimbursed for the full amount except for the $125 deductible and the $25 disposal fee for the water tank and I understand that. Sometimes it takes a day or two until we find something, which is a little slow. But otherwise, I'm happy with HMS.

I've had TotalProtect for 12 years and I like them. It's very easy to file claims. I like to know that I can call them. I'm a widow and it helps to know I don't need to waste time. When I made a claim for my microwave, it took a couple of days for the first tech to come out. He was really great and I really liked him. A different part had to be ordered and the job took another week since I also had to fit it into my schedule, but the second tech was just as good.

When I called for a claim, I got a case number and then followed up with the local service people, which was Go Appliances. The ice maker in our refrigerator stopped working and it needed a new replacement. They came by quickly and fixed what they need to fix. The contractor who came was very knowledgeable and pleasant. When I closed, HMS Home Warranty was included in my home purchase and so far, I've had a smooth experience with them. The deductible is a little high and it would be nice if they could do something about it. Other than that, I would recommend them to friends and family.

I've been with HMS for three and a half years. I got it with my home when I bought my home. I call to submit claims and it is easy. I can’t do it online because they don’t have providers in the area, so I can’t use the whole online tool. The contractors usually come out that day or the next day. Sometimes, it can take 24 to 48 hours to be in contact with one, and it depends on when they can get down here. The contractors have been awesome but finding them can be complicated. I had a stove that didn’t work but they got a contractor out to look at it, and when they couldn’t get the parts because they weren’t made, the decision to give me a new one was really quick. Every issue I’ve had, they’ve gotten fixed.

TotalProtect's claim process is fabulous and easy. I did a claim and the guy that came out was a little on the iffy side, but he did what he was supposed to do. I also had another claim that I cancelled because we discovered that my daughter had put too many clothes in the washer, and when it went to spin out, it got wrapped around the shaft in the middle and that stopped it. So, my wife called me the next morning and told me she did a small load of whites and everything went fine. Then she did a load of colors, and it went fine.

I have had repeated delays to the repair of my furnace, leaving me without heat, and I receive conflicting information daily. On 16FEB2020 I placed a service claim to fix my natural gas furnace. The next day, 17FEB2020, my service technician came to assess the issue. It did not take long for him to identify an issue with the blower motor. He filed a report the same day with the warranty company, and I verified that they had received the request for parts from the technician. I was told they would be ordered and take 3-5 business days. On 25FEB2020, no parts had arrived. This is the 6th business day after his report, 5 business days if I assume they got to it 'the next day'.

On 2/18/2020, I placed a claim to service my dishwasher that was leaving water and damaging my basement ceiling and kitchen floors. They sent a repair person to repair the dishwasher. The repair person came to my home twice but could not fully repair the dishwasher because he finds additional problems with the dishwasher. After his last visit yesterday, he called me and stated that he would contact HMS to see if the dishwasher can be replaced. I told him that I don't think the dishwasher can be salvaged at all but HMS refused to replace the dishwasher. I find their refusal to replace my dishwasher to be dishonest in fulfilling their contractual obligations. The main reason HMS refused to replace my dishwasher is nothing but they don't want to pay for it. Already, I have to spend hundreds of dollars to repair my basement ceiling as result of the water leak. I would never recommend and do business with the company.

My parents had used HMS before and recommended it. But the contractor they sent no-called, no-showed for the first two appointments. It took an extra 24 hours until I was finally able to get in contact with the owner. He was very apologetic about the rep not calling and came out himself the next day to fix our heater, which was no longer working and needed a coil removed. He also cleaned off the burner plates. Overall, I feel good about the company. They were very fast and efficient.

I did a claim with TotalProtect for the heat for the downstairs part of the house. They sent someone out after a couple of days. It was a lady technician for Sears. She was very nice, and then she brought more people. They had to change something. This was the first big item I've had with them. I've been a customer of TotalProtect for about 10 years. I've had refrigerator issues and a couple of things.

We used to have like the gold thing where we had maintenance. But sometimes, they couldn’t find anybody, and then, I had to go find somebody. So I stopped that extra upgrade because it was too much of a hassle. But everything else has been great. Once I got rid of the maintenance, everything’s been fine in terms of service. We recently had our Kenmore washer done and we got a tech from Sears. It worked out great.

When I had some plumbing issues, the vendor HMS used was All Star Plumbing. They were excellent and professional when they come out. I had to close the ticket but HMS opened it back up for me because it wasn’t completed. In that aspect, they were very easy to work with. Sometimes it is challenging to get a live person. I needed one on Friday and got one so it worked out fine. Also, it used to be $50 for a service call to come out, but now it’s 100. I was a little upset when they changed it, but they just stayed in line with everybody else, so you can’t fight it. I’ve had them since 2011 and stayed for the convenience, for the most part. I would highly recommend HMS.

The element thingie on my stove wouldn’t heat up right and I made an appointment. The contractor came out and fixed it like they said they would. I'm very satisfied with them.

TotalProtect was able to find Dan’s Air when my heat was off earlier this week. Dan’s Air came the next morning and found that it needed some parts. They then came back the next day to install the parts. I’ve had service from TotalProtect for over 20 years. The biggest thing for me is that if I need service, I can call them and they can assign their service personnel to take care of the problem. Not like me, who has to look through the Yellow Pages to find an electrician or plumber. Also, for the most part, I’ve been very pleased with their contractors.

Every service repair that we’ve had over the 10-plus years has been professionally done and very satisfactory to my liking. As a matter of fact, the amount of time it took to get somebody to come in here from the time I called and the work that they performed were excellent. I also never had any callbacks.

When I first received HMS, they contacted me prior to doing my second year of contract and told me that if they charge me five more dollars a month, they could reduce my deductible. Now, my deductible is back up to $100 and I've never been offered a chance to reduce it since then. Evens so, submitting claims to HMS Home Warranty has been really easy. I'm able to do it online. I had one for a hot water issue and more recently, I had one in October for an issue with my stove.

We bought HMS home warranty for our new home purchase. Our 1st claim was an electric ignite fireplace that would not start - denied as out of scope. More frustrating, the refrigerator water line stopped due to an insulation breakdown that caused sweating on the back panel, then rust and freezing that stopped the water flow. Claim submitted, claim denied - why? No coverage for issues due to rust. We appealed the claim with support from the technician who came to look at the issue. Claim again denied - this time they claimed they only cover “mechanical damage due to normal wear and tear”. We expressed that this was the issue and that insulation failure was a mechanical failure. HMS stated that “mechanical failures are where there are wires coming out”. We tried to clarify that ire’s are electrical which should also be covered. In any case HMS was dug in and not going to cover this claim, despite no legitimate reason to deny the claim. Our opinion is that HMS is a sham outfit that will fabricate any reason to deny a legitimate claim. Find another home warranty provider - avoid HMS a all cost.

Working with the service providers of HMS is a hit or miss but today was a good day. We got somebody right away that’s coming tomorrow. I called this morning to get a claim on my oven and they referred me to Rapid Repair Home Appliance. One of my previous claims was for the dishwasher. The contractor they provided us with wanted to bust up my floor but I can't do that so I had to go pay somebody outside of HMS to do it. If another company could do it, then the HMS contractor should have been able to do it too. That’s the only thing I don't like. I wasn’t satisfied.

My memory is not what it used to be. When I submit a claim, I have to go online and look up my contract information and call the number that's on there. HMS has been here twice, once for a plumbing issue and another for a dishwasher issue. But there's been a couple of hiccups and there are a lot of things that are not quite as they appear so they gotta work through it. For my recent claim, it was a little bit confusing and I got bounced around a little bit. HMS changed companies. It was Chambers Services which is a service company out in Bloomington and then it ended up being another company. But the techs got the job done and fixed the problem. They were nice and knowledgeable. I paid them the money and they went their way.

I’ve had TotalProtect for such a long time and I’ve recommended them to many of my family members. I had someone over here from TK Mechanical yesterday to install a water softener that broke down and his name was Frank. He installed it but he never tested it. So, when I went downstairs to program it and have it work, it sprang water all over the place. So, I called TK Mechanical to tell them that I need them over here quickly. I can't use my water softener because it's flooding my basement.

A couple of our neighbors had TotalProtect, so we looked into it. I then Googled it and picked it up. Submitting a claim over the phone with them was fine. Everything seems to work out the half a dozen times I have used them, and I've also been given a good expectation of time. Their contractors seem to come in, know what they are doing and get the job done. I've always had a good experience with all of them, and we are satisfied. The only thing that I have noticed is that, when we were in our old house in Manassas that we sold, we've had half a dozen different folks over the years to come and try to fix the issue on our heat pump upstairs. And, instead of buying a new unit, we were doing Band-Aid repairs to it when what needed to be done was that the unit needed to be replaced.

I've been a customer of TotalProtect for too long and last time I wasn’t satisfied with them. I had the guy come out here and I paid him $100, and he didn't really do anything so it was just a waste. I had a blockage in the line and the pan in the cooling unit was filling up with water. He gave me the runaround. “We can’t do that," and I’ve had to fix my own problem. I’m hoping I don’t have any more problems. I’m paying you $44.99 a month. What the hell am I paying it for?

My husband heard about TotalProtect from a family member and that made him sign up for with them. We have them for three years now and so far, we had two problems with the heating and cooling system and they got resolved. We also had a plumbing issue a couple of months ago and they handled it. It was a little bit after Christmas time and we didn't have any issues. When we have a claim, we usually call an actual agent then they give us the timeline when the tech will be out which is within the next couple of days. The contractors we've had were pretty good, too. They were professional and we had no problem afterwards. All in all, TotalProtect gave us good service and we were satisfied.

The fabric softener wouldn’t go down on my washer and the lights went out in my refrigerator. TotalProtect's claims process was fairly easy to do and I didn't have a problem. Then, I was totally satisfied with the first guy that came and did the washing machine. The next guy that came out for the refrigerator was good as well but they had him so strung out. They put on an appointment and he was supposed to come out between 8:00 to 2:00. But the guy kept me all day and never showed. He called me up before 2 o’clock telling me he wasn’t gonna make it. He was 60 miles away on a job and he had to come all the way back over here. And he couldn’t get here by the time that he was supposed to be here. Then, it was four days later when he came and that’s too long to keep somebody waiting.

I don't like HMS Home Warranty. I canceled but then I just renewed to have peace of mind, but they're horrible. They say they're gonna send somebody but they don't. And when they come, half of their vendors don't cover the products. For example, they found a way not to pay for our microwave. And there were also a couple of other things that they did not repair.

Horrible Horrible Horrible experience. I had to pay deductible twice (though I was told by them they will refund me one payment), wait 9 months 11 service providers/companies to say the microwave cannot be fixed. Then HMS offered me to replace by $2100 microwave with a $700 one. I have a built Microwave and they offered me a countertop, that they will somehow install between my cabinets.

On the first year, my HMS home warranty plan was paid by the seller so it came free. On the second year, I renewed and the payments were low, so I continued. On the third year, I continued and my fridge broke down. It took 3 weeks for a resolution. Then something happened to the stove and that also took some time for resolution but it happened. I’m in my fourth year right now with HMS and my other appliances, like my AC and furnace, are included. I also own a couple of rental properties and it’s important to have some sort of a warranty plan in place so that if something breaks down, my tenant can call them and have somebody come.

I like that TotalProtect covers major appliances like the heating and air conditioner. That’s where I’ve gotten the most benefit. They do what they say they are gonna do, but it's not much that they're gonna do. I've had the warranty for 15 plus years and it's working out pretty fairly. But I paid for more than I’ve gotten out of there. Most of the things I call for are not covered anymore. I got an oven fixed but some of the major things that you expect to be under that contract are not up under there.

I have been with Cross Country for nine years, and they have been very quick to get back with me. So, the service has been good. They have been kind, too. Even when you put it in the computer what you needed, they still talk to you about the things that you needed for your services, so I liked that. Their coverage is good, and when I submit a claim I do it online. If I’m sitting in my car and not busy, then I will make a phone call in my vehicle.

I've been with TotalProtect for about 10 years now and I like the peace of mind knowing if I have something go wrong. I got the 1-800 number saved on my phone so I just called if I had a problem. Their representatives were very polite. This past summer, my air conditioning went out and I paid $600 out of pocket. But I got a completely new air conditioning system in my house.