Cinch Home Services Reviews

A girlfriend of mine recommended TotaProtect. She had chosen a couple of other ones and she said she was most satisfied with them. I submitted a claim to them for my heating and my air. They called the people they had to my home, and I paid the $125 deductible. I did my review online of the contractor before they came -- it was one company that they were gonna send in first and the reviews online for them was not good, so I called and told them I did not want them to come out. So, they sent somebody else. It was prompt. When I called, it was the day before Christmas Eve. I explained to the person that I was having a house full of people for Christmas and I needed heat. They then got somebody here on Christmas Eve. The tech was excellent. It worked fine.

The first thing I used the warranty on was my attic fan during the summer. I called HMS and I told them it wasn’t working. They told me I would have to have someone come out to inspect it and pay for it myself, so I did. The same people who do the maintenance on my HVAC came and told me it didn't work. Then, I had to call HMS and submit a claim, and they sent a contractor over. They chose a different contractor from the one I had, sent them over and they confirmed that it didn't work. The warranty company had to order the motor for the fan and I had to wait for that. The same thing happened with my heat pump during the coldest time of the winter. It was a very long process. HMS did repair everything, so overall, I'm satisfied but I'm dissatisfied with the amount of time that it takes and the process of getting the problem confirmed. I wouldn't recommend HMS to others.

Submitting a claim to TotalProtect has been fairly good. I had an issue with my most recent claim though. The plumber ended up charging me $158. And I was only supposed to pay a $100 deductible. He said there were always extras. I was like, "I'm pretty sure I'm only supposed to spend a $100.” But he was pretty insistent, I just wrote him a check. I did a follow-up survey on TotelProtect and mentioned all this, but I haven't heard anything back.

I bought a home two years ago and it was newly built back in 2005, so getting a warranty is a good investment. I checked on the internet and HMS had good reviews. Plus their website is easy to understand. The contractors call before they get here and they're very competent and nice.

I did all of my claims with TotalProtect through an automated voice and the process was relatively quick and it worked just fine. The contractor did good service. He had a good personality, and I got along with him just fine. It turned out that the problem was a bad blower motor in the furnace. It sounded like a threshing machine. He looked at it and said that I needed to replace the motor in my furnace blower. He said that the part was available, but it had to be shipped from some place in Memphis, Tennessee, which was fine. At that time, we had the terrible blizzard in our part of the country, so it took about a week for the part to get delivered. It was fine because we could still run our furnace and we still had heat. It just made a lot of noise. When the tech came, he installed the new one in an hour or so, and it worked fine.

When you buy appliances today, tomorrow, they start to mess up, which made me get a home warranty. For my appliances, Sears offered HMS Home Warranty and it has been all right so far. When submitting claims over the phone, the interactions with their reps have been all right with me. Plus, techs do the repair in one day.

Submitting a claim to Cross Country Home Services is easy. The problem is that it always takes time for the techs to get here and by then, the situation has changed so it's hard if something is wrong. We had a bigger problem with our furnace but unfortunately, it worked perfectly when the techs were here. It had been out for days though and it had real problems with it. We had to go out and buy a space heater. I also had to run the fireplace all night for a couple of nights. In fact, this is the third time we've called on the warranty for the furnace. But each time the contractor was here, the furnace wouldn’t do what the problem is. It's frustrating because it has to be broken while they are here.

I had a good experience with TotalProtect. I mostly submitted my claims by phone and they would give me a number. Then they sent out the technicians to see the problem and that usually took within a week’s time. The contractors that they’ve sent were very polite. Sometimes they are from Sears. They would have things right away and would look at the problem right away. After a half an hour of being here, they would tell me whether or not it was something that they could fix or it was something that needed to be replaced.

Having a home warranty is very important. With HMS, submitting a claim was easy. I did it over the phone and their reps did an amazing job. They were able to send someone out the next business day and the service was great. The technician was on time. He was also able to educate me on some things and he completed the work in one day.

I like TotalProtect. I’ve had them for several years and filing a claim is not difficult at all. It’s just that depending on what vendor they hire to subcontract, sometimes it’s a long time to get someone out. I’ve been told by a couple of vendors that if they have to replace a major component, their contract services take priority over warranty services. Once they eventually show up, they do excellent work and unless you have the cash to buy new appliances, having something to cover them if they break is a good reason to have a warranty on your home. I’m happy with TotalProtect, so I plan on staying with them.

I was happy with some of my experiences with TotalProtect. But when I was having problems with my dryer, the agency that TotalProtect was using sent their people out but nothing was happening. I waited almost a month to get a piece of equipment fixed on there. I was very dissatisfied with the middleman that would send out the contract to have it done on there. When I had the same issue for the third time, I didn't have to wait that long. TotalProtect had a Sears representative this time. I called in on the 17th and the tech fixed it on the 20th.

HMS Home Warranty seems to be the best home warranty. My Realtor recommended it. He said that a lot of his clients used it and they're very pleased with it. So, since it was my first home, I was generally taking all the advice that I could get and so far, it has been good. We have not been disappointed at all. With the most recent claim, we had an electrician come out and they were looking at our microwave because we had some problems with power outages every time we would use our microwave. We're not able to turn the kitchen light on and the TV on in the living room if we wanna use the microwave. The previous owner put the microwave on to a fuse that it should not have been put on to because there were already too many things. And unfortunately, our home inspector didn’t catch it. So, now, we're trying to figure out how to go about either transferring that or we may have to do some rewiring.

I've had an HMS home warranty on my house for five years now. My wife who is a realtor offers their services to her clients. Nowadays, they're getting a little pricey so I'm actually contemplating going with a different company. I have another house and I have gone with a different company because HMS was too much money. Still, when I submit a claim with HMS, it's a simple process if and when I can get through to somebody on the phone. The tech would then come out in a few days. The ones HMS has sent me have been very good people. Their work looks good as well.

I recommend TotalProtect Home Warranty. I've been with them for a while and they've been good to me. If I have any problems, they take care of it. My experience in submitting claims has been excellent and the response time is right away.

When we had HMS Home Warranty, submitting a claim wasn't too hard. We had a furnace issue and that happened two days before the warranty expired. What made it even better was about five months afterward, the exact same issue came up after the warranty expired. I called HMS to say that that should be covered as well, and they took care of the furnace both times. The furnace was never corrected because even the company that came out to fix it stated that they didn’t know what the problem was. That company was Aire Serv and they never put on there what the actual issue was. They just put corrective measures in there but never fixed it. Aire Serv was horrible, but the company that HMS used after them was excellent. HMS did a very good job for the time we had them.

FEB 11 CALLED HMS TO SCHEDULE AN APPT TO FIX MY HEAT PUMP. After 3 different attempts by Chesapeake Comfort System my heat pump was still not working. Called HMS again and had a another company David Fant Enterprises come out and they said unit was condemned and needed to be replaced. HMS told me it was going to cost me 1500 dollars to get unit replaced. Concerned that first company was incompetent and second company was fraudulent I paid a third company to come with my own money and they fixed my unit in 20 minutes. Today is Feb 28 so I was without heat for two and a half weeks in the middle of winter because technicians that HMS sent out were not able to fix my unit. The carrier that finally fixed my unit was not covered by HMS.

The seller of the house purchased HMS Home Warranty and had the coverage for the water heater and stuff during the sale of the home. Filing a claim hasn't been too bad. The contacting of the warranty company is a bit different. It's kinda between two companies. But for the most part, it has been fine. The house that we purchased wasn't being used regularly prior to being put on the market. So, there were some things that might have gotten worse throughout. So then when I started using everything regularly, they started backing up. And I've been a bit unlucky with the techs they've sent out, so far.

TotalProtect used to be Residential MD, and I heard about them through a friend. When I submit a claim, they come just like they say they will. The technician who came to our home is good. He was knowledgeable. He told me what was wrong. The customer service at TotalProtect and the quality of the work done are always good. I'm satisfied.

We looked through the internet and found TotalProtect, whose price looked right and the services that they offered met what we needed. My first claim was good and when I submitted the second one, they contacted the technician who came the next day. The microwave had already been burned out and by that time, I had already disposed of it. The next one was for the power and the guy was great as well. I paid him 100 bucks and he came, checked it out and fixed it. Everything’s working good.

I've had TotalProtect for about 10 years and their claims process is fine, but some of the people they send out are questionable. I’ve had good ones, like the guy that did my air. He was really good and punctual. But I’ve had some that they give a window between 1:00 and 5:00. That's too large of a window. But I haven’t had a person that’s been mean. It’s just that I had some people that didn’t know what they were doing. The way that TotalProtect select their contractors could be better.

We’ve had a policy with TotalProtect since before their name changed. Submitting a claim with them is a piece of cake but their rep's customer service has been ineffective. Every time I call their 800 number, it never resulted positively. In terms of their technicians' demeanor, it has been professional though I’ve had two idiots. The whole thing started on November 27th. We went until January 22nd without a microwave. Barlow's, the company that TotalProtect deals with for installations, came up with a microwave and a wrong-sized kit.

We have multiple properties and a family member told me the benefits of a home warranty. We’ve been with HMS for quite a while and their claims submission has been easy. Their reps have been positive. Their technicians have all been professional, knowledgeable and pleasant. Lately, it’s been within 24 to 48 hours to get a technician out. And when they order parts, it takes about 48 hours.

My realtor got the coverage with HMS Home Warranty for me at my purchase of a new home. She has gotten HMS for a couple of her other clients before, so she had just gone with that one again. I typically place my claims online, and if the company that I was assigned couldn’t get out here fast enough, I would call HMS up and ask if they could assign another one to me, and they would. All of the technicians that have been sent out have been great. My most recent claim with them was my water heater and I got a hold of one company. They gave me a quote and said that it would be three days before they could get out here. I said, “All right. Well, let me cancel this, then I’m gonna call HMS and have them switched.” They said it was okay and it was not a problem.

I've been with TotalProtect since 2012 and overall, the claims process is good. The only time that I've had a real issue was when I needed something fixed over and over again, and it wouldn't be replaced. That was my biggest struggle and that was with an air conditioning unit. Typically, the contractors that AHS sends are good. But with the air conditioner, that was my only time where it was like, “Mm-mm. No.” But finally, after much frustration, it did get resolved.

HMS was part of the new home purchase. That’s how they sell houses these days, with a home warranty included. The homeowner paid for it for the first year and then, I picked it up for the second year when I had to renew. We had to file one or two claims in the first year, one for the washer and one for the freezer unit on the refrigerator, and they all went fairly well. So, we didn’t see any reason to change. Also, everything has been pretty clear upfront with HMS, as far as what the deductible is and what's covered and not covered. When we first bought the house, I didn’t really review things too much because we were more worried about getting in the house and everything else. After that year expired, before I renewed, that was when I kinda got more familiar with making the claim online and I got more familiar with all the rules. So, I took the time to kinda make sure I understood all that correctly. Everything seemed fair.

Filing a claim with Total Protect hasn't been that bad. However, a lot of times, the warranty people tell me a date but then what I actually get when I get in touch with the people doing the service is a different date. A quicker response would also help, especially if the problem is an air conditioner or something with the heat. We ain't got time to wait five days for somebody to come out and fix our air conditioner. Still, most of the techs they sent have been pretty good. When I'm around, I make them explain what my issue was and how to prevent it and most of them have done that. Overall, my experience with Total Protect Home Warranty has been good thus far. I like that when something breaks, they send somebody out to take care of it.

I've had coverage from HMS for six months now. I called them one morning and they sent a guy the same day. The claim was for the washer. It wasn't working and the guy who came was able to reset it. He was a good guy. He also fixed my problem the same day.

Since I've moved into our home, I've had to use HMS Home Warranty a couple of times. The claim process with them is very easy and I prefer to do it over the phone. Most of the time the wait may be under a minute, but it’s worth it. Their customer service seems to be very great and they are able to get a technician out the next day if I am available to be at home. Their technicians are very professional, time-efficient and knowledgeable. They give an estimated window on when they will come and they normally call 30 minutes prior to the appointment or if the appointment time has already started. They'll also call when they're on their way. The work is done completely professionally and very productively. A home warranty is extremely important. And I would definitely recommend HMS.

I only knew that we had TotalProtect when my husband died. Before then, my water heater went out and I paid $1,300 for it. Had I known that we were with TotalProtect, they would have paid for it. Submitting claims has been wonderful. I just called them up to file, they called me back within 24 hours and they hooked me up with somebody. The contractors they sent were totally professional and I had no complaints. I was totally happy with TotalProtect.

Submitting a claim with TotalProtect has been very easy. I go online and do it, and I get a text quickly. All but one of the technicians that they've sent have been great. But other than that, our experience has been good so far. TotalProtect was a recommendation from a friend, and I would recommend them too.

My neighbor introduced me to TotalProtect. I've been using them for about two years now and so far, I'm satisfied with the company. When I submit a claim, I just call them and they come right out. Their reps are very courteous and professional. Also, the technicians they've sent out were on time and have completed the job. I will recommend TotalProtect to someone else.

Acquiring a warranty is a good idea with the way appliances are made these days which seemed to be more disposable rather than lasting 20 years like an old washer and dryer used to. I'm 70 years old so I remember. I had a previous provider that I wasn't happy with and I'm trying to compare carefully. I also talked to the technicians that come out and asked them what they think of this one or that one. So, I got feedback from there and decided on HMS.

I have had 3 service calls in the last 6 weeks on a built-in microwave/oven combination. Everything was fine so long as it was just service and parts, but when the service technician declared that the microwave unit could not be repaired, the company denied coverage, basing their denial on some clause about not covering 'heating units'. What IS a microwave oven or an over if it is not a "heating unit"? That is not a proper denial. The company just did not want to replace the entire unit when only the microwave is not working . . . even though they are one unit.

I’ve had coverage with TotalProtect for four years and the experience has been good which made me stick with them. Something happened to my oven twice and I called them to submit the claim. The customer service rep and the technicians were good and they went straight to the point. However, I didn’t like the increase with the copayment.

We had extra appliances that needed to be insured and 20 years back, we heard of TotalProtect from a relative. Their rates and how fast they get to the house made us stay with them. I prefer calling and the claims process is simple and easy. We had a repair that only took a couple of hours and the service was top-notch. The rep was very informative and he knew what he was doing, exactly what was going on and what the problem was.

I bought a house and the seller gave me a warranty from HMS. Submitting claims with them has been very easy. It's a good service. Once I had a claim and their rep handled it very well. They recorded the claim, sent a message to the repair company, and that company came out in three days. The repair company was very professional. They installed a new water heater and it was great.

While HMS's automated system is a bit goofy, submitting claims has been easy for me once I finally get to talk to somebody. Their reps have been outstanding. Also, their contracted techs come out within 24 to 48 hours and they have been prompt and polite. The quality of work they do has been great too.

We bought the home in July and the HMS warranty was part of the process. When we first bought the house, there was an option to do something with the pool and so, we added a pool spa. We added that on, paid for it, and then once we went to file a claim, determined that nobody in our area serviced what we had. Then, we had to get refunded back. It would be nice to know that when you’re offered something, that somebody in your area is able to do what you need.

I had an issue with one of the furnaces that I have. The HMS reps told me who to call and set the claim up. The contractor came and he cleaned the part where the gases are supposed to go through. He got that all taken care of, put them back together and it was fine. He nailed it. But it cost me $100. We got $100 deductible on it so no matter what I call them for, it's gonna cost me $100 to start with, which I don't like. But I asked the contractor how much it would have cost if I didn't have the insurance and he told me it would have been over 200 and some dollars. The contractor was very helpful and he was local so that was nice too.

I've had TotalProtect for 15 years and I normally call them up and let them know about our issues. It's automated and they usually send something up and then I get the name of the company that is supposed to come and a phone number. And then I usually get a phone call from the contractor telling me when they are gonna come over. Recently, there was an issue with my water heater and the contractor who came was very knowledgeable and he told me exactly what had to be done. He found why the heater was broken. And there were also some fried electronics inside the hot water heater itself. He wasn't sure how far up into the water heater that the wires had burnt. So, he had to request to get a new one and replace the old one.

We called TotalProtect and then the tech came out and we paid him. He was a very nice, young man. He was very polite and took care of what we needed. Everything went fine.

October 4 is when I started my claim for AC Repair it is Feb 26, 2019 and your company is still dancing around! The repairman sent you his W9 three times! To Barbara who told me this morning that all was taken care of and to find out later in the day that no it is not!! to Katlin this afternoon who told me again that the magical W9 is needed. For about 13 years I have been paying you each month and now you are being the worst company. FIX MY AC !!! I have this plan because I don't have enough money to fix anything and everything and I believed in you I expected delays but almost 5 Months!! REALLY!! GET YOUR THINGS TOGETHER AND FIX MY AC!!! !

First of all my heater has not been working since 1/24/19 and I called for a repair service. The first appointment was scheduled to me for 1/29/19. The tech came out and stated he could not fix the problem because it is an old unit that he could not locate the serial and model number. Not to say the issue was not but I was still told to pay for the $100 deductible. The company assigned another tech to out and diagnosed the issue. The problem still was not fix because the warranty company did not want to use the part from the service provider, Snow Frosty Heating and Air. Because the home warranty was trying to save their costs and was ordering parts from their supplier. This has delayed and made me waiting for another week. On top of that, when the part was arrived, the service provider installed and told me that it was a defective.

I placed a claim in Early February 2019 for a broken AC unit. Technician diagnosed that the unit needs replacement. Total Protect contacted me and said the unit was ordered. Now it is February 26th, 2019 and no AC unit. Technician said that Lakeland, FL has these units in stock. Why is it taking nearly a month for this to be addressed? I have called customer service but nobody gets back to me on the status. The technician is doing what he can on his end and he is doing more than TotalProtect. My Grandson had to leave our home and stay with friends who have AC so he does not get heatstroke. Trying to get a manager on the line is a huge effort. This is not the first time they have dragged their feet on fixing my AC. A previous time I had to wait a couple weeks for the AC to be fixed but I just let that slide. This time now it's really getting old and I am FED UP!!!!!!!! I am glad I have insurance but I guess they just do not care much about their customers very much or their families. I am very close to legal action unfortunately...

One month later - still hasn't been fixed. Many, many phone calls, two visits by the technician. We still do not have a dishwasher that works. HMS calls and follow-up but the technician never calls and doesn't return phone calls. The hassle isn't worth it for a home warranty.

I submitted a total of four claims to TotalProtect, three of which were in the last month because I'm getting ready to sell the house. Submitting a claim is an easy process. You can do the claim online and they immediately send you an email and a text explaining and confirming that the claim was received. Then they immediately task it to the third party contractor and they give you the contact information for that contractor. They also tell you that the contractor is supposed to call within 24 hours to schedule an appointment. And if you don’t hear from them within the 24-hour window, you can reach out directly and refer to the reference number. So far, my experience has been good. However, one of the third party contractors seemed like a little inundated for the service request. I felt they were a little slow in responding. Part of it was I had to cancel a few times and I'm sure that complicated the process.

Our house came with the HMS warranty when we bought it five years ago and we continued on because we were happy with the way they handled the situation when we filed a claim. We’re very happy with the service. About three years ago, however, one of the contractors we had was a rip-off artist. He took a screwdriver and punctured the gasket in my front-loading dishwasher to create holes. I saw him but he either didn't know I was standing behind him or he didn't care 'cause he thought that I didn't know what he was doing. And then, he called about a week later asking if I had any leaks, thinking that because he punctured the gasket I will have leaks and they would have to come back and fix it.

Some years ago, a friend of mine mentioned TotalProtect to me. I looked at it and decided that it might be a good idea to do that. We’ve had their service for six years now. Submitting a claim to them is fairly easy. Once submitted, they give you a work order number and tell you who will be coming. They’ll also give you their phone number, and either you call them or they'll call you. And in most cases, the people that are coming already got the information before we make the call. Also, the quality of the work done has been very good.

The day before yesterday, I went to the HMS website. I made a few clicks, submitted my claim and got the confirmation. Their site worked the way it should have worked so that worked well. But I had a problem the first time this year. I had already paid the bill in full. When I went to the HMS website, they said I wasn't eligible to put in claims. I called HMS on the phone and realized that there's something in there. Apparently, they have two different systems somewhere. The billing system didn't update the web app so that it would know that I could submit a claim. The HMS customer support rep walked through it and said that maybe she could push the button and sort of do the update. We went through that and that worked and I could submit a claim.

TotalProtect is good for some things, but sometimes, they don't properly handle things. But I'm still staying with them. I submitted a claim for the exhaust fan and the technician came and told them they had to replace the fan. The cost of the fan and the labor came up to be $850. And TotalProtect only gave me $200. They didn’t give a specific information why they didn’t pay the amount. The booklet says they're going to replace the same or they’re going to give the money. But they didn’t do that. Still, I also have a water heater that they fully replace.

I'm by myself and I needed a home warranty to help me to be able to pay for the things in my house. I heard about TotalProtect Home Warranty through my federal credit union. I trusted my credit union and I thought that TotalProtect would be a good company. I found out later that it was. Their people are very thorough when I file a claim. They're very nice and they listen to what I have to say. They immediately connect me with a person and they don't even argue with me about what I'm asking them to do.

It was part of the agreement with the person we bought the house from to have the service with HMS. We decided on a warranty for the added assurance of managing the house and reducing potential expectations that's for a reason. I submitted a claim over the phone and the claims rep was perfectly courteous and was able to work through it. I was given the number assigned to my claim and who was assigned to it so I could reach out to them and schedule. Whoever was providing the service provided a timeframe as to when the contractors would be available. The quality of work performed by the contractors were good and HMS was great. I'm looking forward to renewing next year. It worked out well, so it's nice to be able to have something to call and be able to get through and get a technician out to look at it.

When we purchased the house, our realtor advised us to get the HMS warranty. I submitted two claims, and the first one went through just fine as we got the garage fixed. With the second claim that we submitted, we found out that it wasn't covered. We thought that it would be because of the description, but it wasn't so we ended up fixing up ourselves. I did both claims online on the same day and it seems like a pretty easy service. They emailed me a quote and they told me that I had to contact a party to fix the garage. The contractor who came for that was really nice. We were running late so I felt that bad, but he did a really good job. We're really happy that we've got the warranty 'cause there's a lot of stuff that it will cover if we ever need it. I wish that it was more than a year, but it is what it is.

TotalProtect comes through our mortgage, and though it's easy to make a claim, it's hard to get somebody out to work on it. The techs usually come out in a week, and their quality varies. But the last one that was out was very good. They all explain things thoroughly.

I purchased a home and bought a home warranty, from HMS, 8.2018. My furnace went out in the middle of the night 5 days before Christmas 2018, 2 am, CST. We called HMS Home Warranty, they also told us we had emergency lodging. This company contacted a 24 hr. company that would not come, ha! We called back, since the company is supposed to call us, it was in the 20's here in the Midwest. They called a 2nd company, no answer. We called back again a 3rd time to HMS and they called the last company, he called was scheduled, showed up and did a great job.

I had a garbage disposal leak and called a service person before I looked at my plan. HMS denied payment for this reason. I tried to question them regarding a repairman they would use, but the rep (who spoke very broken English) put me on hold and hung up. I live in a small town, and in all probability the plumber they would have called is who I called. So, I'm out $329 for repairs.

Please call yesterday evening 2/24/19 for no heat. As of today 4/25/19 no call back. 2 calls to customer service. First guy could give me any info on status, ask to speak to a supervisor, he placed me on hold, then I was disconnected. Called back spoke with a Shelby, very please and doing her best to support me. Told her we didn’t have heat, no one called us back, customer service rep before her was not helpful, she upgraded the claim to severity but still was not able to tell me if anyone would be calling me back anytime soon. Told her I am starting to believe all the negative reviews placed. She stated they are unable to find a contractor in the area, told her I could have called Allen Kelly & Company here in Raleigh NC who has an A++ BB rating. They would have been here last night, not sure why you folks can’t find a heating contractor. No call back from a supervisor yet either... Looks like I will be calling the BB.

I had Residential MD from my previous residence and I transferred it over once I bought this residence. I've been their customer close to 10 years and I submit claims to them over the phone. The representatives I speak with are fine, and the interactions I've had with their contractors have mainly been the ones for the HVAC and the heater. I got those checked regularly. Residential MD's automated phone system needs a little improvement. They need to review the menu options as some of them are not intuitive. But, other than that, Residential MD is an added assurance for our home appliances and plumbing. It also gives us peace of mind.

I do not know where to start from. However, this is not too early for me doing this because my service had been transferred three times without any assurance forthcoming one on Tuesday. Bad customer service, just like HMS doing this for free. My Gas range, Dishwasher and Refrigerator are not functioning and I had been in touch people, calling like crazy and the customer service or the management not just follow-up with their freaking service provider and makes you customer pay for all that stupid services. I just feel like is a legal set up fraud.

This company is nothing short of a lying, cheating, scam. After doing exactly what they instructed me to do, five service companies later we finally got our ceiling fan fixed. One year later and 22 calls, they finally officially reject my claim due to some small print that the service provider wrote up incorrectly! This is after four separate times their customer service department shared that checks were cut and issued. There’s a ton more to the story, but buyer beware, this company has negative integrity and is nothing short of a money grab.

I've been with HMS since June of 2016 and so far, good. The claims process has been simple and the reps have been fine when I submit my claims through telephone. If any of my friends were interested in HMS I would tell them I had a good experience with it.

My tenant was out of a furnace for over a week. I was trying to find a number to call HMS, but I didn’t find a phone number. So, I ended up calling the contractor to figure out what was going on with the furnace. They told me that the home warranty company was supposed to get back to them and tell them what they were gonna do. It was the warranty service company that didn’t get back to anybody. They apparently had the claim sitting on their desk for over a week. They just dropped the ball on that, and that got me yelled at by my tenant. I’ve never had to do anything like this before, so I wasn’t sure if I was the one that was supposed to call or if I was supposed to wait.

My friend had good luck with TotalProtect so I figured I'd get it too. I did some research and found out that they are a good company. I’m on my third month with them now. I filed a claim on my AC unit and it was very easy. I got a very nice contractor and in less than 24 hours, they were able to get the work done. I had a good experience with TotalProtect.

Submitting a claim to HMS Home Warranty was easy. However, it took several weeks for somebody to look at my issue because of the availability of appointment. Still, when the tech came out, he was very good. I liked his speed of service and that he was friendly and informative.

HMS is a good service, and they always service us and answer our questions. The claims process is smooth, and everything has gone well. When our washing machine went out, they were right on time, and they brought a new one in. Then the latest claim that we've had was for the stove, and the guy that they sent was really terrific. He got the job done quickly and all questions were answered. I like it and the fact that they get straight to the point and not ask a lot of questions. I don’t like questions that they don’t have answers to, but I like the timely manner that they take care of the situations. I’m very satisfied with HMS, overall.

TotalProtect was something that we thought would be beneficial to us when it was sent to us. We’ve had it for a long time and we’ve had very few claims. And the ones that we have had, I’ve had no issues with them so far. They’ve been very helpful and I haven’t had any problems in submitting a claim. Just recently, our heating element went out, and they were very prompt on that and did a good job. They’ve replaced a dryer and they’ve also replaced a washer. And just recently, I had some plumbing issues and they were prompt on that. I went through a lot of people to try to get one out here, and finally, when I got a plumber out here, they were very informative and excellent.

I picked TotalProtect Home Warranty after I had looked through what they covered. It’s to a homeowner’s advantage to have a homeowner’s policy like that because you will always have situations happen, and it’s not as expensive if you have a coverage like that. You pay your deductible, and according to the contract, if they can’t repair, they replace it. I’ve had to do that several times and they went great. You don’t need to do anything but call up TotalProtect and they would send somebody out within a couple of days. The reps have all been very excellent, accommodating, and clean work. There is not a bunch of hoops you have to go through. Then the techs just come in and they check the issue out, and if they can’t repair, they tell you and move forward.

I’ve been with TotalProtect for several years now. I usually call them whenever I file a claim and they have somebody out here the same day or the next. The reps are very polite and helpful and I’ve been satisfied with the technicians they sent except one. I've asked TotalProtect not to send them again. However, the price of the service call has gone up. It was much cheaper when I first got it, but now, it is up to $100 per call. It went up very fast and I wasn’t pleased with that. Still, the price is good and I’ve been satisfied with everything I’ve gone through with them.

Looking at the feedback that I was reading online, TotalProtect was better than the company I had at the time. And when I first started having a claim with them, I would always go online and do it. My interactions with the claims reps were great and if I call in the morning, I might have someone here in a couple of hours. Now, when I have a claim, and it's a specific item that's broken, I try to use the same vendor over and over. I call in and request that vendor because they know what they're doing and I like their work. I want to make sure I have the same continuity that I've had in the past in having stuff done. Knowing that I got a warranty company that's gonna stand behind the claim, that's valuable. Things happen and it could happen in the middle of the night.

Submitting claims with HMS Home Warranty hasn't been the easiest process. In December, I submitted a claim and the person who was supposed to come to the house never showed up. I ended up filing a second claim for the same thing and I was automatically assigned the same company. Calling and getting in touch with someone at HMS wasn't very easy. I was on hold for probably 20 minutes. I put in a note and asked them to give me someone else and they did.

We needed a repair for a thermostat in our air conditioner and TotalProtect was able to resolve that. We submitted a claim for that online and navigating through their website was fine. The tech who came out was fine as well. He finished the job faster than he thought he would, so that was good.

For many years now, I've had HMS. Their response is always good when I make my claims. They always respond pretty quickly. The same can be said with me calling and leaving a message for the other party. I do claims online and there is a dropdown menu where there are categories. Sometimes, there's not an exact fit. Generally speaking, I've had good luck with the contractors HMS has sent. The last contractor I had was awesome. He was in and out quickly. But the one before didn't fix any of my problems - I had two different issues. He just talked the whole time.

One of those things that you do when you're buying a new home is to make sure that you have coverage and I heard about HMS when I bought my condo. I called them a couple of times to submit a claim and the experience was good. After I called in, I got a claim number and then, they got somebody to call me. They gave me the information if I needed to call whoever it is for whatever reason that I was calling for. The contractor was both professional and courteous. He checked out and explained some things to me so, that was very good.

I've been a TotalProtect customer for nine and a half years now. I figured that having their plan would help me with appliances if they ever broke. I would just pay them a copay to take care of them and I wouldn't have to go out and spend an astronomical amount of money. Having a warranty is godsent. I call my claims in and the process only takes two minutes. Their customer service is really good. A contractor would then come out within a day. A couple of years ago though, I had a painter come out to paint my walls and my ring got stolen. But other than that, the contractors who have come out here have provided me with good quality service. I would refer TotalProtect to people.

The claims process with HMS was easy, and they handled my most recent claim professionally. They gave me some options, and then they sent repair techs out to my house. The technician that came was professional. He explained everything that was wrong with the items. He put in a work order, and then he said when he would be able to come and put the parts in to fix the items. He explained what was going on with the things that he was able to fix here. The quality of service with HMS has been good. Any time I have an issue, I file a claim and they do their best to get the best people out here for the item that I’m putting the claim on.

TotalProtect seemed to have the best track record based on whatever consumer reviews I was looking at. I’ve been with them for years and it was a little bit frustrating when parts that were essential were not covered but I’ve had a good experience with TotalProtect for everything mechanical that I've needed repaired.

We bought our home 20 years ago and the previous owner gave us the information on HMS Home Warranty. We had one little problem with HMS on the billing. A couple of years ago, we had a change in my credit card and then we couldn’t figure out why they were having an issue. I called in and they said that we were not covered. I told them that my wife took care of the update and that we were covered but apparently, they were charging the old credit card number and we got it squared away. As far as the claims go, I'm very pleased with them.

I got the HMS Home Warranty when I bought the house and it was real simple to do the claim over the phone. It only took about maybe a minute or two and within two days they had somebody out here to take care of the problem. The technician was real courteous, nice and friendly. He seemed to know what he was doing and seemed professional. I definitely recommend them. I'll have to renew with them.

Last year, a couple of appliances broke. I called HMS many times, but they didn't respond. My range wasn't working, and it was seven months later that I finally called them, very upset. I told them I was gonna call The Washington Post, or 7 On Your Side and let them know what was going on here if they didn't resolve this issue immediately. The HMS rep got upset too. But then the contractors went in and resolved the issues, and a check was sent to me.

My experience with HMS when I submitted a claim most recently was horrible. I have not had a working dishwasher since November. I fully understand that I have a European dishwasher, so the parts are really hard to find. But every time I called for service, someone told me something different. So it's very hard to believe anything they said. Their follow-up is not good. On the other hand, the technician that came out initially was fabulous. Apparently, the part is now in his hand, and it will be installed next Tuesday. I'm a little skeptical, but we'll see. Generally, the repair people are nice. It just takes them a while to get to you, and that's something I'm not used to. For instance, we had a thermostat go out, and it took four days to get on the schedule. At least in my city, they're using the top-notch vendors that have a lot of availability.

We've had TotalProtect for quite a few years. I usually make a phone call to file my claims and it's easy enough to get the claim in. They’ll assign it to a contractor, and then I'll call that number. And then, what'll happen is that contractor will call me, and they basically subcontract it to somebody else. I wish it was more of a direct person. A lot of times I wish that I had the option of two or three different ones to choose from. I also wish the deductible is a lot lower. They raised it from $75 to $100. Nevertheless, I would recommend them to anybody.

The things in the house might break as well as might need a repair. At the time, my cousin told me that TotalProtect was a great company and so we went with them. However, when I submitted my claim, it was a headache. The interactions on the phone were great when I'd call in. What I'm frustrated with is when the claim has been processed and keeping me informed on what's going on as well as the claim takes a while to get done. If the thing has to be replaced, that's the issue. If it's something that just needs a repair, TotalProtect gives the contractor's name assigned to you and a lot of times, these companies are closed on the weekends, especially on Sundays. If you call or go online over the weekend to submit a claim, somebody's gonna contact you on Monday instead of within a couple of hours.

We had a problem with our hot water heater and a dishwasher. I submitted a claim to HMS Home Warranty and the actual process wasn’t bad. But I never got any follow-up whenever I asked for it. Sears and another company came out about four times and could never get the issues fixed. I told HMS that I wanted a different person to come out because I didn’t feel comfortable with Sears or the other people no more. We ended up using BAR. The people we used for the dishwasher and the hot water heater were perfect.

I called Cross Country Home Services up to submit a claim for my furnace and the reps were very polite and efficient. The tech came out here. He was extremely polite, pleasant and courteous. He was also very good at finding out what was wrong and fixing the furnace right away and fixing it right. The quality of service that Cross Country provides is very consistent. They've always had really good people every time they've gotten me a contractor.

Everything has been good with TotalProtect Home Warranty. I've had it for almost three years now and I've been keeping it since their price is lower than anything else. I've been calling in to submit claims and it's easy to do. Someone comes out quickly too. Additionally, it's been good dealing with the techs they've sent. If I don’t hear back from them, I get back in touch with them. When I had a noise in my furnace, the company that came out and looked at it told me they needed to order a part. Then, it was a week and I didn't hear anything. So, I got back in touch with them. According to them, the part had come in that day. And so, they came out the next day and I've not heard the noise from the furnace since.

I've been with TotalProtect for 2 or more years now and I call in when I submit my claims. I don't see results doing it online and I don't get anything that I need to see. The online thing asked questions that were not pertaining to me so I couldn’t give a legitimate answer on certain things. But when I get people on the phone, they have been very knowledgeable and nice. They tell me that they will try to get somebody out within 24 hours. However, with my air conditioner claim, they couldn't seem to find anybody to come out in my area. I don't know what I am paying them for if they can't send me anybody. I had to get one on my own to work on my air conditioner then and I didn't like it. I thought about changing to another company because of that. But overall, TotalProtect did really well.

HMS Home Warranty does a nice job and we like the things that they offer. Submitting claims over the phone with them has been so easy and the people who come to my home are very neat. They take their shoes out, go inside the house in socks and take care of everything. They are big people. I'm so happy that I chose this company because at the moment, we don't have any problem with them. I call them and they go so quickly.

My friend told me that she switched to HMS and she's happy. I have two properties and I've had HMS for a couple of years now. The experience with my most recent claim was perfect. My refrigerator wasn’t working properly and I called in for my issue. They gave me the information who to contact and they already made the reservation for me. I just double-checked and confirmed it and the guy was there the next day. He ordered the parts and within two or three days, it was done. That was the second time I used them and I'm really happy with them. I've recommended them to many of my friends.

My utilities, heat and air conditioning are about 12 years old, so having a home warranty is very critical. With HMS, the claim process is very easy. I do it over the phone but it’s a little bit hard to get through. Once I get through, it’s very fine. They normally say a technician will be out here in one day to provide service, but it ends up being two. But the people that worked on my appliance are excellent. They persevere 'till they get it. All have been fixed so far but at their age, they won't stay fixed and I will probably see the technicians again in a year. Overall, the wait to get service can be a little unnerving especially when you don't have any hot water, but the service from HMS Home Warranty is excellent.

HMS Home Warranty's claim process is very simple. Plus, their reps have always been very helpful. The contractors come out three to four days after the claim. They have been great and they know what they're doing. Moreover, they have normally been able to do all the work the same day that they arrive.

I have coverage from TotalProtect Home Warranty for two years. I stayed with them because it's easier. I was really satisfied with them in the first year. I just call on the phone when I submit my claim. Their customer service was very polite and the technicians that they send out to our home are knowledgeable and they get the job done.

We've been using TotalProtect for about 20 years and we've been satisfied with their service. I like submitting my claims over the phone. The customer service representatives have been responsive, and when we had some issues, they also address those. Also, the technicians that have been sent out have been very good and professional. We've been very pleased with their work.

Updated on 04/10/2019: I have had a home warranty for my rental home in Palm Harbor Florida for several years. In the spring and fall I have scheduled the "preventive maintenance". Despite the fact that the provider reported in the spring there were no issues with my split system (heat/air) when we needed service in the winter the assigned provider (they use many different companies) said the unit had been neglected and denied service and coverage. They did review the claim but concluded that I would not be covered. The only solution was for me to purchase a new system at the cost of $5000. I was offered no support or consideration for this process, I was on my own. Turns out the "preventive Maintenance" that this plan provides is more of a visual inspection of the equipment and they do not clean or otherwise take any proactive steps to actually maintain the equipment.

When we have a problem with any of our appliances and needed it to be repaired, I call up TotalProtect's number and follow their instructions. And then they give me a repair person and a date and time. Their customer service were very knowledgeable. Their technicians are all courteous, clean and know what they're doing. They did the job without having to come back. If there’s a problem that they can’t fix, they try to find somebody who can.

The customer service and the technicians that have been sent out by HMS Home Warranty have always been really good. I had a hot water heater that went out and it was very easy filing a claim for it. The techs took care of it, and they ended up replacing it.

Submitting claims with TotalProtect Home Warranty is easy and convenient for me. I mostly just call them and then do it over the phone. I only had a problem with one contractor that they sent out, but they already noted not to send that tech back. Other than that, the other contractors have been good. I would recommend TotalProtect Home Warranty.

Submitting claims with HMS Home Warranty has been a lot better than any other company I've had. Within so many hours, I'm got a call from the service company to set up an appointment. We've had two calls for heating and cooling systems and their guys contacted us within two hours and asked us how severe or if they would move our claim up. Though neither one of the claims were severe enough that we had to have somebody come out immediately. Still, they were out within 24 hours and the service they provided was very good. They knew what they were doing. They asked questions and I told their tech what was going on. Then they fixed my problem.

We've been using TotalProtect for six years now and the claims submission experience has been simple and taken care of in a timely manner. Their customer service reps have been good and we've been happy with their technicians' work quality.

When we purchased our home, HMS Home Warranty was built into our home contract as the previous homeowner had purchased it. But then prior to the warranty running out, we had a little issue and HMS were great to work with so we stayed with them. We called them on the phone to submit a claim and they took care of everything. The process was extremely simple and they had somebody out the next day. The technician was very professional and did a great job.

TotalProtect has been working fine for me so far. Submitting claims were easy. Then the technicians came and did their job. They were professional and courteous. The first tech who came for the refrigerator didn't repair it and he was not that great. But the second tech knew exactly what was the problem. The quality of work that was performed in my home was very excellent.

I've had HMS Home Warranty for 10 years and I used to be impressed, but I feel less so now. I usually can't talk to somebody after the recording. And I used to get things quicker, and now I gotta wait for 24 hours. Also, I will never let anybody from Sears or anybody working for them come in. I had an older washer and they sent a kid. He didn't even know how to take it apart to fix it. It went on and on, and I said a couple of things had to be fixed. And then they charged me like 52 bucks. I paid it and then it took a month or two to get it back from them. But besides Sears, the contractors are good and get the job done.

My grandmother is using TotalProtect Home Warranty. I wanted to save money with the issues that come with owning a home and so I signed up with them too. If I’m submitting only one problem, I go online. But if there’s more than one, I typically call so that I can get my claim grouped under the same trade. Navigating through the website was great. It would be awesome though if they have a mobile app to easily access and submit a claim. But as far as the setup now, I’m fine with them. My interactions with the techs have been good and the quality of the work has been great. So far, I’ve only had one issue with one of the servicers not showing up. But other than that, I’ve had great customer service. They have been able to satisfy all my claims to date.

Let me start off with saying Sears who has been handle the repair has been phenomenal but Total Protect has been a disaster. On December 21st we called Total Protect and we're able to get Sears out the next day to take a look at our dryer. The technician was able to diagnose the issue and order the part. A week later he returned when the part came and it was the incorrect part. He followed up with his team and confirmed it is the matching part for our model of dryer but was missing connectors on the replacement board. So the tech ordered the part again hoping it was just a part mix-up. Unfortunately the same part arrived. Again ordered another one, wrong part. This happened 2 more times all while us as the warranty holders are relaying our frustration to Total Protect to get something done about it. I just got off the phone with them again after 2 months without a dryer and was told they are going to find the part and send it. In the amount of my time, Sears time and the absolute lackluster customer service time, we are here, two months later, without a dryer. We are a family and depend on appliances to work. This refusal by Total Protect to replace the dryer at this point is beyond me. Do not get this warranty. You will regret it.

I purchased the HMS warranty after purchasing my new home. I called for service on the top load clothes washer that came with the house which was 12-15 years old. 2 of the 4 wash cycles did not work. The other 2 cycles would not agitate with a heavy load such as all towels. The service tech said he was nothing he could do, it still worked so they won't replace it. I paid the $200 deductible for nothing. The machine continued to struggle for a few months, then finally would not agitate at all. The 2nd service said the transmission was gone and did no service. Another $200 deductible paid. I was given the option of a free 3.8 Cubic Foot washer, not an option with 7 people in the house, or $385 credit towards a new one. That $385 credit didn't even cover the cost of the $400 I paid for the 2 deductible service visits. So basically in this case, it is costing me more to have the warranty than not.

I've been with TotalProtect for three years now, and they've fixed what they needed to fix and replaced what they needed to replace. I usually submit my claims over the phone and their reps are excellent. They know what they're doing. However, some of the technicians that they've sent were rude. And if they're rude by the moment they enter, I just tell them to leave and ask TotalProtect for a new one. TotalProtect is willing to work with me and sends somebody new. Some of the technicians, though, were good.

When I acquired TotalProtect Home Warranty, I thought that it might be something good. Come to find out, it wasn’t that good. They had no good providers in my area. My boiler was leaking water badly. I submitted an email online straight to the claims and I loved it. It was a lot better than snail mail. They told me that they had seven days to find a provider. It was February and it was freezing up here. I said that seven days ain’t gonna cut it. It was an emergency. They said that they'd expedite it. Every time I called back, nobody would give me any answers except read from a paper and say that have seven days to get a provider out to me. I’m not stupid and I’m not gonna say that I won’t put in a claim. Everybody I spoke with was halfway nice, but them telling me they couldn’t get somebody out to me for seven days was uncalled for.

Submitting a claim with HMS was easy and we quickly had the technicians. It was two different jobs. One was HVAC and the other one was electrical, and both techs told me what had to be done. I was impressed with their timeliness, expertise and how quickly they performed the work.

I've had TotalProtect for a long time but they've never irritated me until lately. I didn't have any hot water and when the tech got here, he looked at my water heater and told me it was 12 years old. He played around with it for a while then he got it working. I said, “Wait a minute, wait a minute, this thing’s 12 years old. We both know you’re putting a band-aid on a wound that’s gonna break again.” And he goes, “Doesn’t matter.” It's been about a month now and it's still working. Whatever he did, maybe he's got it going for a while. But to me, it was a waste of effort.

HMS Home Warranty was included when we were purchasing our home last year. Submitting claims has been easy. Working with their rep was fine and thereafter, the contractor was quick to answer our request. He came out when he said he was gonna come out and he got the problem fixed in one day. Everything has been fine since.

It's not difficult at all to get through to anybody at TotalProtect when submitting a claim. They told me I have a leak in my wall. I told them it's coming up through my bathroom floor. But they told me that they don't do that. Also, I had a drip in my faucet and they told me they don't change the faucet. They didn't help with the water line but they helped with everything else. And they said that they will get somebody to fix the toilet, but the thing has been running ever since. Other than that, TotalProtect has been alright.

We owned an older house and we felt like there was gonna be things that were gonna happen. I got TotalProtect and I've had no problem putting in a service request. My experience with them has been very good and they've always met my expectations. I have also referred three people to them.

I had TotalProtect Home Warranty prior to the first house I ever bought here and then I just stuck with them because you'll never know when something’s gonna go wrong. And it's hard to come out of pocket a $1,000 versus the copay and maybe $200 more. I normally submit a claim over the phone and the techs usually come out on the same day. But when our water heater went out, it just so happened to be during Christmas and New Year, so that took a little longer but totally understandable. The techs were all very professional and polite. Having a warranty is very valuable and I wouldn't have a home without it. Anybody that owns a home should have something like TotalProtect. You're a fool if you don’t. I've already told a few about TotalProtect Home Warranty.

About a year ago, we had an issue with a plumber that took months, and TotalProtect ended up refunding the money. This year, we had an issue with our icemaker so a tech had to come. The issue has been ongoing since October. When the first guy came out, he did something with the icemaker, but it didn't work. He got the deductible though. He came back the next month, replaced the icemaker but it still didn't work. He said we needed to change the filter, which wasn't part of his thing, so we did that but it still didn't work.

My wife signed up with HMS when we bought the house 12 years ago and we're happy with their service. Anytime we have a problem, we submit the claim, which is very easy to do. And since everything’s online, I do it in four minutes. Sometimes on the same day or sometimes the next day, the reps at HMS send a technician, and then the techs resolve the problem quickly. The contractor who showed up a couple of weeks ago was a very good and nice guy. He checked the problem out, and he said that the water heater was messed up and wouldn’t be fixable. He said that I had to replace it. He called his boss. And then, after 30 minutes, he came back and said that they had talked to HMS, and the only thing I had to pay was the $100 deductible. Overall, it was a good experience with their company.

TotalProtect Home Warranty called me up one day and I signed up for it. Thus far, I usually submit claims over the phone and I get through to somebody in five minutes. Their reps have been very polite. Also, the techs have been fine. Their customer service is excellent. Overall, I've been having a great experience with this company.

I am very dissatisfied with the customer service I have been shown with HMS for 7 months now concerning my dishwasher. I have not been able to use it for 7 months due to it never being fixed and I paid for that first visit. Now here we are 7 months later and you have canceled my service call 4 or 5 times on the day they are suppose to fix my dishwasher because I will not pay another 100.00 deductible since I already paid it months ago and the problem has not been fixed. I want this issue taken care of immediately.

I filed a warranty repair on 12/18/2018. A repair man was dispatched shortly after and declared that the washing machine was not feasible to fix due to the price of the part that was broken. He provided me a receipt of service and stated that he would return a call back to the warranty company stating that he could not fix. The warranty company never got back in touch with me so after my return call, they kindly informed me that they would have to send another repair out to get a second quote. The second repair man was called by myself to setup service, but after explaining the details to him about the broken part, he refused to come out citing the same issue as the first repair man that initially came out, that the part needed for repair exceeded the cost of the product. I then returned a follow-up call back to the warranty company only for them to refute both repair-mans diagnosis and insist that Sears appliance repair comes out to fix the product. The Sears repairman showed up, diagnosed the same issue and the defective product as the first two repairman, and quoted us a $640 dollar part needed for repair, that would take 1-2 months to arrive from Germany. I recently followed up twice with Total Home Protect only to be told both times that the decision to repair or replace lies in their hands(Sears) and we will have to wait. The total process has been going on for 2 months since the original warranty call was made, and since January 20th since they informed us that we would have to wait.

I received my HMS warranty in August of 2018 after the purchase of my new home. On February 12, 2019 I submitted an online claim because my furnace was not working. My carbon monoxide alarm had been going off for several weeks prior to this date, I changed the battery and the alarm stopped. I received a referral to A Absolute Heating and Air.

Beware! HMS is a fraudulent. They use bottom of the barrel contractor that do not show up. I've been without heat since early January. I bought space heaters to keep my house at a balmy 45 inside. I've had to leave my water running. I've taken days off work and waited on contractors that do not show up. I've called, I've followed up, I've had confirmation. I was told this was escalated to emergency which was January. This company will do anything to prevent you from getting work done.

Going through the claim process with HMS Home Warranty was easy. I called in, gave the rep my contract number and told them what I had going on. They sent a service provider out to inspect the item and determine what was wrong with it. Once the service provider made his determination, HMS contacted me and told me that it should be completed at a certain date. Their reps were very helpful, courteous and informative and they wanted to make sure I was completely satisfied. They were going to make sure that my problem was resolved one way or another.

We signed up with TotalProtect and our experience with them has been good. Right now we're going through a claim with the water heater. We were expecting that they had the deductible, but we had to pay $750 plus the deductible and we were not happy. We're still waiting for them to call to install the water heater. It's a pain because we can only take one shower and there's four of us that live here. They kept saying the next day, and we still haven't heard back as far as our delivery. We had another claim from GE that was supposed to get delivered, and the delivery took longer than expected. When the techs who delivered the refrigerator went out, they dented our door and had paint on our door and door frame. That was a little disappointing, though TotalProtect had an insurance come out here and they gave us $100 to fix that. Our renewal is in April and we're not so sure if we'll renew or not. We might end up trying something else.

I would give negative if allowed. Home Buyers, stay away from this home warranty home when you see sellers advertise it on their listing! Sellers, have some heart and do not use this company to lure innocent buyers! Their way of operation is to promise everything before you purchase, and deny everything after you pay. There should be a class action filed against this company. Our dryer broke down a few months after we bought our home and we also discovered washer and refrigerator have issues. After paid $100 for a contractor to come and check, and numerous calls to check on status, we're finally told they are not going to cover ANYTHING!

Our first claim was our garbage disposal and we paid the $100.00 "deductible" and they came to fix the disposal, no problem. Then our fridge started making a noise that indicated it's not going to last us much longer. We schedule a guy to come look at it to diagnose the problem. The tech said that we still owed another $100.00 "deductible" but said the warranty wouldnt cover "only a noise" so there was nothing he could do - but I still owed the $100.00 "deductible" because he still "provided a service".

Updated on 03/05/2019: We have an appliance that was broken in November. We made our claim in December and we were sent a letter claiming they were going to send us a claim check to replace the appliance. Here it is, March, and we are still waiting for the check with no resolution in sight. We have contacted HMS over and over with no resolution. Nobody in the call center can help us and they are constantly giving us the runaround. I have emailed them, called them several times, commented on their Facebook page (which they then deleted!) I DO NOT recommend this company! We feel completely scammed by them. They have been lying to us for months and giving us the runaround.

We've been with TotalProtect for about 10 years now. Submitting a claim used to be great. But it seems like lately, in the past five years, it goes up every year. Our experience in June was horrible. Our air conditioner went out, and TotalProtect sent over a referral APW. Then, they said that they would take care of our appliance care for us. We got a call from the Appliance Care people and they were acting like they knew nothing -- we told them what was going on. And then, APW said we needed a new furnace too.

I was a customer of HMS Home Warranty with a prior home, so I knew them and worked with them in a different house. With this new property, the warranty was included in the sale of the condominium. It was a wise decision on the seller’s part because the appliances and the equipment were 10 years old and so, I was concerned about the shelf life on them. The real estate agent told them to purchase on my behalf for the first year, and I inherited it. I continued with them because of their reputation. They were a bigger player and that they would be good in the marketplace.

My son had TotalProtect Home Warranty and he was very happy with them. We’ve also had them since we’ve lived where we’re at now. In November, we filed a claim with them for our furnace. We also had them fix our garbage disposal and our stove. We were happy with all three of those services. All we had to do was to call TotalProtect and get a hold of somebody. Then, they would send an email to a place that works with them, then that place would call us. TotalProtect would give us the place's number just in case we didn't hear from them. But we've always heard from them within three hours. They then set up a time that was convenient for us for them to come out. The techs who came out were very nice, courteous, and friendly.

We have been with Sears Home Services for almost 10 years and recently I think Cross Country Home Services took over it from Sears and unfortunately we are one of the customers who landed with Cross Country Home Services. First of all, their customer service over the phone is soo horrible, they always talk over us. They talk like robots repeating the same lines over and over... Shows very inexperienced. Anyways, I opened a claim with them regarding a very minor issue with my gas cook top- two of the burners were not igniting automatically, I have to use a lighter to turn them on. They randomly assigned some not qualified, inexperienced, non-English speaking appliance repair company to fix my cook top. And these guys customer service was worst than the Cross Country Home Services customer service.

I purchased this HMS Home Warranty 3 years ago. In that time span I have had to contact them 3 times about the same problem. The first time a guy rings the bell- not in uniform and seemingly unfamiliar about what to do with my furnace problem. He poked around for about 5 minutes said that a part was needed and that was the last I heard of him. When I contacted HMS they had no knowledge of the part that was supposedly required. Thankfully the furnace remained on until recently.

I've had the HMS service since December 2013 and their reps have always helped me out. They have good contractors too. The contractors contact me and make sure that they take care of things. HMS had changed contractors, however, because in 2013 when my washer broke down, it was a different company that came out. We suddenly had the problem with the dishwasher for the second time, and the company that was sent out was also very good at getting things done. The contractors call me directly, and if I tell them to call my daughter, they are nice. I'm very satisfied with the service. HMS always takes care of my business when I need them to.

When we have a particular problem and if the rep is someone who is good, he could say that the claim is not covered or then we'd find out if that would be covered or not. The issue comes if a contractor is sent out and we have a problem with our sink, and TotalProtect will say that the sink part is covered but not the faucet part. So I would recommend, whoever is doing the initial call, to actually research to find out if the issue is specifically covered. I called one time for our garage opener and TotalProtect said that it's not covered. I'm like, "I'll call somebody else." I'm okay with that and I don't have to wait at home, paying all deductible to find out it's not covered. To me, the screening process could be better. Sometimes it's good, sometimes it's bad.

One of my former mortgages said signing up with Cross Country was an option I could do and I had been satisfied so after I refinanced and had a different mortgage, I went back to Cross Country. The reps were very nice and helpful. In fact, they made it easy to set up what I needed. I’ve not had any problems with submitting claims either. I do it online and they send me a notice of who is going to be coming to my house. Then either I contact the company or sometimes they contact me first.

Scam company!! Took my deductible and sent 2 companies out who refused to even attempt to fix my refrigerator. I want my money back! Denied my claim saying a light bulb caused a fire in our freezer, which of course is not covered. There is also no evidence of this. We were promised a detail denial letter, which of course never came. We were left without a refrigerator for the holiday season and then had to pay out of pocket for an appliance that was insured. Plus the expense of eating out because we were not able to keep fresh food in the house. Their customer service is rude and impossible to get a hold of.

Our garbage disposal broke on a Sunday morning, causing a steady leak under the sink and a mini flood in the kitchen. We called HMS immediately and were routed through the automated system to file the claim, as they did not give you an option to talk to a claims agent. We booked the earliest appointment for the service provider to come, which was Monday between 8am - 4pm, which was a considerable window to cover. The service provider came around 2pm. He said that the disposal needed to be replaced with a new one (broken seal at the bottom of the disposal). He said that we had a top of the line disposal, and he could only replace it with a builders grade (i.e., "cheap") disposal. His suggestion was to not take the replacement and ask for a buy out.

We looked at the positives of having a home warranty, and believe in having insurance coverage for various things that we own. Whenever I submit my claims to HMS, I do it over the phone and found the process to be extremely easy. Their technicians were very professional and complete the work in a timely manner. Their quality of work was excellent. I'm very satisfied with my home warranty with HMS.

I have been with TotalProtect Home Warranty for over five years now, and I am satisfied with them. The claims process is fine and I haven’t had any issues at all. I just call them and tell them whatever the problem is. They come to the house and I just pay the $100 deductible. They take care of everything.

My brother had TotalProtect Home Warranty. He had a problem with his refrigerator and the techs came and fixed it. And then, I saw other little minor things that they all fixed and they were all taking over my brother's bills. I thought I needed that for myself so I called and was able to subscribe to TotalProtect. However, my experience with them has been a little less professional than it should be. Sometimes, they call back a little later than I would imagine it would be.

I found my own service provider in 1 day and my water heater was replaced that same day. I am also disappointed that i had to pay upfront and then wait to get re-reimbursed from Total Protect. I submitted my paperwork the same day that my water heater was replaced (7 Feb 2019) and Total Protect is telling me it can take up to 4 weeks to receive my reimbursement. This is Not Acceptable! I hope my next claim experience will be much better, if not then i will probably look for another Home Warranty company to switch too.

Having an HMS warranty has been the most frustrating part of home ownership. First I called for a ceiling fan repair. Our plan has a $ 100 copay - great technician. Turned out the fan was dead and they would replace with builder grade fan (no light or remote) even though it would hang from 15 feet and the existing fan has a light and remote. They refused to replace with a comparable item of similar quality. How are you supposed to pull a ceiling fan cord that is 9 feet higher than you? They suggested I buy my own with the needed features and a they would send me a check. They never sent back the electrician to install the fan we ordered. Instead the check they sent was for $ 125 and refused to send the original electrician. We had to hire an electrician to replace the fan pay for the new fan out of pocket. Total cost $300 offset by the $ 25 leftover from check after copay.

I switched from American Home Shield to TotalProtect Home Warranty and I'm satisfied. I could go online or call in to file a claim but I'm old school, as far as messing with the computer and I don’t mess around with it too much. I call my claims in and they’ve been taken care of. Also, when they email, they send a picture of the technician that’s coming out.

We’re well pleased with TotalProtect's services thus far. Most recently, we weren’t able to let the water out of our bathtub and the contractor that they sent for that was superb, very friendly and informative.

Made claim for hot water heater not firing up and a leak in a pipe coming out of the top of the unit. A tech calls me before the visit to confirm the issue. I let him know it was an oil burning water heater. When he arrives he claims that he doesn't know how to work on oil burning water heaters. He fixes the leak, takes the deductible, and tells me that he'll contact HMS for them to send out another tech. He also tells me that I won't have to worry about another deductible. The next tech arrives and fixes the water heater and explained what the issue was in a detailed manner. He also said that I owed a deductible. I am not sure why the first tech came to do a partial job when the second tech could have done the whole job.

On 10-7-18, I contacted HMS to file a claim for a broken ceiling fan. I explained that my ceilings are 15 feet tall. On 10-18-18, after 3 more phone calls, I was advised that HMS had no providers to work on a ceiling fan at that height. They said I would need to wait for an exemption in order to find my own provider. After 5 more phone calls, I received an email giving me authorization to find a provider and instructions on pre-authorization. I located an electrician who came to my house on 1-18-19. He diagnosed the ceiling fan with a bad relay switch.

I’ve been using Cross Country Home Services for about five years now and it has been very good. I’ve had a couple of major problems which they fixed promptly and efficiently. In an emergency though, for example, if my furnace were to go out and it was 0 degrees outside, I couldn’t deal with any contractor except the ones that they recommend. Usually, it takes about a day to get that sorted out from the time I make the claim to an actual service provider showing up. Whereas if I could just pick up the phone and call a furnace company, they would come the same day or within a couple of hours, even if it was that cold out. The delay concerns me because my house would be frozen up by the time a contractor got here. But other than that, when I do get service from Cross Country, it has been excellent and I’m satisfied. They’ve done what they said they would do.

I’ve had HMS Home Warranty for six years and submitting claims with them was not difficult at all. Plus, the technicians that they have sent have been great. There's this one instance though where we were dealing with an HVAC system and it was difficult. The person that I was working with, David, had a lot of contracts going on. But aside from that, the multiple times that we've used HMS, everything has been fantastic. We have the premium package and I don't have any worries about our house being maintained because of HMS.

I’ve been using TotalProtect Home Warranty for about six years and they're very timely with getting things done and it's not a complicated process. We usually have to schedule an appointment with the service provider and that can take about a day but they're prompt, efficient and quality people. Waiting for a part can be a trauma though, but it depends on what the part is. Sometimes, it’s a long process and I have to constantly follow up with the folks to come back out. The worst case has been about 10 days. 10 days without a stove is bad but normally, it would only take about two days. Also, there was one situation where they have to come out for a third time but normally, I don’t have to call them back time after time and I don’t have to pay the deductible again when they come out for the same thing in a short period of time. Overall, I’m satisfied with TotalProtect Home Warranty.

There was an issue with the chimney and I filed a claim for it with TotalProtect Home Warranty. They sent people out who checked into it and got the thing to work.

I've had TotalProtect for several years and I have been very pleased with them. I go online or over the phone whenever I submit a claim, but it is easier for me to do it by phone. They sometimes send different companies and I have always been pleased with them. The work performed for my recent claim in my rental property in New Jersey was good.

I purchased a total protect premium Home Warranty in December. On February, my boiler had a crack and the plumber recommended to change it. They denied my claim because, and I quote, my contract was too recent for them to cover that. Even though my warranty was fully applicable and there were no limitations for it to apply. As I challenged further, they said that there was some rust on the pictures the plumber and I sent and that was an indication of a preexisting condition. Both, my plumber and I mentioned that this was not preexisting and the rust was not even connected to the boiler. Also, I service my furnace every year. Still, they are denying the claim. I already submitted a claim on BBB to follow up.

I placed a claim February 3, 2019, because my refrigerator knocking loudly and was no longer getting cold. This is the third time Total Protection Home Warranty Company has been contacted, whereby each time I’ve lost all food in the freezer and refrigerator $300 to $500. Serviceman came (Jessie, Sears Contractor) who shared with Total Protect that the compressor was no good, poor condition. Total repair stated they would contact me regarding choice to replace refrigerator with a particular one or issue a check of same value. Jessie stated no charge for visit and left. It’s February 12, 2019 and I have not received a call from Total Protection. I noticed bright lights in front of my home, at approximately 8:30PM. I opened my front door and it was UPS coming to my porch. I asked, “Who were the boxes from?” He stated he didn’t know and that he was just delivering packages and left. Two boxes were left that I didn’t order, nor did I approve, nor did anyone from TP contact me about sending me anything. TOTAL DECEPTIVE business practice per Total Protection Home Warranty Company. Cancelling warranty and UPS can pickup what they left and take both boxes back to who ever sent them. Buying a new refrigerator. Old refrigerator not worth repairing.

I’ve had TotalProtect for about four years now and when I call them up, their people are kind and courteous. They also react very quickly. They call the service people at the right time, make the appointments and do everything they’re supposed to do. I had a claim with them where they had a plumber come out, and he was fast and did a good job. We also had a refrigerator claim where somebody came in and did all the problems there. With my latest claim, however, their contractor just doesn’t seem to be able to react or fix the issue with my furnace on a complete basis. The problem started in January when it wouldn’t come on. They cleaned some flame things on the machine and it ran for almost a month, then all of a sudden, it went out a week ago. The contractor came out, looked at it and said that it needed a safety switch. They came back the next day with the safety switch and put it in.

HMS Home Warranty is an awesome company and I have told all of my friends about them. They have an easy claims process but because I’m a busy working mom, I sometimes need to end the call as it has been five minutes. Waiting on the phone takes a long time. But when I complain, they respond right away. The technicians that they send are nice and honest people. Right now, everything is good.

We purchased our new home approximately 8 months ago and were encouraged to purchase a warranty at the same time as the home was older and contained appliances that were out of their warranty period. Our hot water heater/tank started leaking Sunday, 2/10. We contacted HMS on Monday to start a claim and schedule service. Spoke with a representative who provided me with the name and contact info of a servicing partner and stated I would need to call the partner to schedule service. I call the partner who states HMS should be the scheduling party and he would call me back. Several hours later I don't receive a call so I contact HMS to straighten it out. HMS now states that there are no approved service providers in my area (?) and they would need to escalate my concern to a separate authorization department to find an approved service provider. The best part? The turnaround time for this workflow is 24-48 hours!

We placed a claim for our dishwasher 10-29-2018. We paid our $100 and then had to wait until after Thanksgiving for the parts to come in. Once it was repaired it broke AGAIN about 3 weeks later. HMS again has the repair company order parts (even though the repair company said it would be better to replace it). It is now February 12th and my dishwasher has STILL NOT BEEN FIXED. Phone call on Monday they state they will have an answer for us that day. My fiance calls today and once again getting the runaround. They haven't even ordered the parts yet! Are you serious?

If I could give this company negative stars I would. DO NOT BUY THIS HOME WARRANTY. You will waste your money. I had a pipe begin leaking shortly after I moved in, after filing a claim, they decide it was "pre-existing". I even sent them the home inspection report that clearly states all pipes were in working order at time of inspection, and there were no leaks. The leak is visible and would have been seen during inspection IT SHOULD BE COVERED IN MY WARRANTY.

On Saturday morning we woke up to a leaking hot water heater. I called TotalProtect and they referred me to a local plumber. The plumber came out the same day and said we need to replace the hot water heater. He turned it off and said they would possibly come back Monday after they submit the claim. We did not hear back from them until I called them on Monday. They said it would be Tuesday. They didn't come out til Wednesday. They came out and replaced the heater. My main concern is that we paid the 125.00 deductible but had to pay the plumber 645.00. My understanding was that the 125.00 would be the only thing we had to pay. This was very misleading.