Cinch Home Services Reviews

I've been with TotalProtect for 10 years now. Their deductibles used to be $25, $35, $50, $75, but now it's getting high at $175. And I've had issues with contractors they've sent us in the past. Sometimes it’s hard to understand them or some don't have the proper customer etiquette. But the experience I had with my most recent claim was very good. It was for our heater that wasn't working. We have a family member who's ill, and so we needed to have heat in the house. When TotalProtect realized that it was an urgent matter, they expedited our claim and a tech came out the next day. He was very helpful, very personable and he was able to fix the situation rapidly. He had to order parts but he fixed the problem the following day.

HMS has a website where I’m able to submit claims as long as I know my contract number. I get an immediate response with a claim number and contractor who’s assigned. I have submitted two claims and I was contacted by contractors within an hour after submitting a claim. They were then able to fix the issue on the first visit and they provided good customer service. I also work for a contractor, so from my end, as a contractor, I deal with home warranties all the time. And it seems like HMS makes it very simple. There is no paperwork for me to do, which is definitely helpful. So far, HMS Home Warranty worked out great. The deductible seems reasonable and they cover a lot with no questions asked. Things are just covered. There is no prerequisite for the age of equipment or pre-existing problems. It's simple and it works.

I have been with TotalProtect for almost 13 years and their customer service is great. I decided to stay because of the low premium. Also, submitting a claim is very easy. I just go online and file one. They then give me a claim number and I call the vendor. The technicians who have been sent out were excellent. Most of them are military veterans and being a veteran myself, we have a lot to talk about when they come to my house. So far, the quality of the work performed is great. I’ve had my water heater as well as my air conditioning and heating unit repaired. They also worked on the plumbing system, refrigerator, and stove. I've had one appointment for most of them and they haven't had to come back for anything.

I have had claims to Cross Country in the past. The first one was for a water heater and the claim went pretty well. Then, I had a second one for a washing machine and they took a long time getting it to me. The washing machine they sent wouldn't fit the base I already had, so I have to do without a base. It's a lot noisier though than the washing machine I had. Also, when my furnace was acting up, I called Cross Country and they sent a repair crew over. The crew looked and said that the furnace needed a new heat exchanger. I was advised not to run it at all because it could blow out carbon monoxide in the house. It had been weeks and I still have not gotten a furnace.

I’ve been a TotalProtect member for years and my experience with them has been good with the exception of taking six weeks to get our air conditioner fixed this summer. We had someone come out quickly. They thought it was one thing then tried to fix it, but it was something else. We’ve had a lot of back-and-forths and inconsistent messages back in the summer with our air conditioner getting it fixed. It went out around mid-July and it didn’t get fixed till almost September. I called TotalProtect almost every day trying to get an update. It was so unacceptable it took six weeks to get it fixed.

I heard about TotalProtect through a neighbor and went with them from that recommendation. I've been with them for two years now and my experiences have been excellent. Sometimes during a particular transaction, I called and that operator didn’t seem to know what was going on. The call might have gotten routed to another call center and that person didn’t seem to wanna do anything about it. But I just kept calling back and then I got someone who knows what she was doing. Their automated system is a pain in the neck to navigate. It got frustrating because I have to really navigate to what I want and the choices were confused but I needed to navigate to a representative from TotalProtect. However, after I submitted the claim, the first operator routed me back to the local company that was supposed to fix the problem and that was not what I wanted. That guy didn’t seem like he didn’t wanna do anything.

I did a claim recently with HMS Home Warranty for the furnace and it went well. But the thing is HMS is not fast. Sometimes, we make an emergency claim. One time, my garage door went off and I was with two little kids, and it was on a very cold weather. And I needed somebody to come right away and nobody could come. The same thing happened for the furnace. There was nobody, then somebody else was given, and then somebody came in quick. We had to make like three calls at least and follow up. We cannot just sit back and relax. We have to follow up a lot to have somebody come and take care of it.

Submitting claims to HMS has gotten easier. However, their reps are not always able to answer our questions. Techs usually come within a few days but then some are terrible. They could improve their communication and workmanship. Still, some of the techs have been very good.

The staff taking the initial claims are efficient enough and send the technician who is also friendly and determines the needed fix, takes the $75 visit fee, says we will be called back with next steps. They NEVER called when they said they would. Our subsequent calls to them lasted from 30 mins. to an hour each, ended with "the supervisor will call you back" and didn't. Now a check is on the way, in "7-10 days". We are going on 3 weeks without refrigeration living out of coolers, buying ice, shame on Cross Country and their scam artists. Spread the word, check Consumer Reports before purchases.

They are refusing to replace our Samsung refrigerator because they say the problem is not covered. This after multiple attempts to fix the problem (water and ice under the deli drawer) and changing several parts. I guess the problem was covered until they were going to have to replace the refrigerator. Never again will we use them. Customer service is horrible.

My wife did some research and she decided that we go with Cross Country. She files the papers electronically and she goes mostly over the phone when she submits a claim. Our interactions with the representatives have been very good and having Cross Country has been valuable. It’s a good setup and they accomplished what we wished.

Bank of America referred me to TotalProtect Home Warranty. I thought that I could get peace of mind through them just like other insurance. My experience was good and I'm satisfied so far that's why I'm keeping them.

I’ve had a few claims with HMS and the price has been reasonable and convenient for me. It was a good service overall. You can submit a claim online or call in. They prefer that you do it online. Sometimes they could get a little choppy in terms of finding an appointment time that works, but all in all, it works out if you call them. If you don’t see anything online that works for you, then you can call in and try to find something a little bit more flexible.

A furnace at my rental property stopped working. I filed a claim with TotalProtect and that experience went smoothly. The repair company they sent out had great customer service and I was really happy with them. The supplier didn't have the part we needed so we had to wait a couple of days to get that but everything was rectified and fixed within a week. I was happy with the service I got.

My experience with TotalProtect Home Warranty was very good. I've been with them for many years. Submitting claims by phone works very well for me and I'm very happy. When the air conditioning wasn't cooling, James, the tech, went up on the roof and fixed it right away. He was very nice and efficient. The previous year we also had an issue with the air conditioning and it took three visits before it was fixed. The same people came in to fix it this time and they knew how to fix it, which was why James was able to do it so quickly.

To protect myself, I looked into getting a home warranty. I had to use HMS Home Warranty twice so far and both times the service was excellent. Both issues were with the air conditioning system. A part had to be replaced. I filed the claim by phone and their customer service is good. The company doing the repairs came out, did it, and everything has been working fine. The technicians were very professional and the work was done right the first time.

We sign up yearly HMS. We're into the second year since we signed back up and we had to use the warranty for at least six issues in the house so far. I call in a claim and it has been pretty smooth. Their contractors have all been nice people and they've done pretty good work.

TotalProtect's automated system is ridiculous. There are so many questions they ask you, and it takes too long to get to a customer rep. And I don't have too many qualms with their reps. It's just that it seems like they're foreigners and it takes so long to understand them. I find it easier going online, if I could get through online due to my problem on my computer. But I've been with TotalProtect for 10 years now and anytime I had a problem, it was all taken care of. The technicians have been excellent and I haven't had a problem with any of them.

I've been using TotalProtect for a long time and I have no complaints, except for the 14 days it took to get a water heater. That was ridiculous. I was expecting three days, but it was 11 days too long. I couldn’t get a hold of anybody and that was part of the frustration. All I got was the little gal and she was absolutely great. She just couldn’t help me. I said I needed to talk to a supervisor and I explained to her that it was not her fault as she listened to me and she did a fine job with that. The supervisor called me four days later. By that time, I was getting completely and utterly frustrated.

The staff at HMS Home Warranty has been very helpful and excellent to deal with. The experience with my most recent claim was good too. I called when my heat stopped working and they sent somebody right away to fix it. The technician was very knowledgeable, good and honest.

I submitted a claim online and it was a good experience. When I had a question, I called an agent and that worked fine. When I called HMS, they gave me an idea of when the contractor would be coming. Then, when I made an appointment with the company, they were good at keeping it. The contractors were very friendly and so far, they’ve done well with the quality of their work. The guy who came from Riddle Electric was excellent. It was a difficult job and he stuck to his guns. He crawled around in our loft for ages before he could find the fault.

I’ve had Cross Country for nearly 5 years and have been totally disappointed by their business practices. Their purchasing process is cumbersome, convoluted and detrimental to the customer. The words fast and expeditious are not in their vocabulary. If I could give less than a one star review I would. My problem started in Jan ‘17. My electric tankless hot water heater went out. After numerous calls a tech was finally sent out. The tech talks with the manufacturer try to resolve the problem and was unable to do so. Cross Country was told by the manufacturer that replacing the the motherboard “might” fix it but “probably would not” ms that the unit would most likely need to be replaced. Instead of just replacing the unit and suggested CC insisted on ordering a motherboard.

Do not use this company. They will make up a reason to deny claims. My claim went into effect 2/14 and I had an incident that same day and they denied the claim. Even told me they contacted the service company to check on the status. I contacted the service company myself and they stated that they had never been contacted. My question is... If the claim was denied, which is bogus, why did you send a service rep out to take my $100? If I could give them fewer stars I would.

Submitted a claim for leaky Water Heater on 02/25/2019. Their contractor evaluated the next day and stated a replacement is needed. As of 03/06/2019, nothing has happened. We shut off the Water Heater on 03/04/2019 as the leak has turned into a flood of our basement and utility room. We’ve been without hot water for 3 days - and counting - and with a wet basement. HMS has practically send us back to the stone age. With 3rd world living conditions.

My experience with TotalProtect has been good. But they wait until the item that they're fixing is ready to fall apart before they replace it with a new one. I just had a 17 years old washing machine serviced, and I was surprised that they decided to just fix it and not replace it with a new one. But as far as submitting claims with them, it's very easy to do. Either submitting a claim online or over the phone is fine. The last couple of times I did it online and it worked well, although sometimes it's nice to talk to a live person.

I have Cross Country's initial package that covers the major things. I'm satisfied with my coverage and I have no complaints about how the pay structure is set up. I'd recommend Cross Country. Their customer service was excellent and I liked their speediness. Filing a claim was easy too and they handled the situation very quickly.

When TotalProtect first came out, it was through my bank. I was told that it's a good program so I went with it. It's helped out a lot so far. I'd make a phone call when filing a claim and usually talk to an actual agent. He was very thorough and quick. I’m usually off the phone within two minutes. He said everything else would be no problem and it worked out great for me. The technicians that came out were polite, knew what they were doing, and got the job done as quickly as possible. I've had very good experiences all the times I’ve used TotalProtect.

When I bought the warranty from HMS, I talked to a rep and it was very simple. I’ve submitted one claim for my HVAC and it went super smooth. The HVAC just needed a quick repair. The contractor who was sent out was great and a very nice guy. He was here exactly when he said he would be and was here for 20 minutes. I talked to him before and after and he knew what he was doing. The experience with HMS was super easy.

My daughter told me about TotalProtect Home Warranty and how she was so pleased with it. So, I thought it was something good to have and I went with them. However, the last time I submitted a claim was really a problem and it made me wonder whether I had the plan or not. I was trying to get someone to check my garage door as I was having a problem opening and closing it.

My neighbor told me that they've always had good experiences with HMS Home Warranty. We went with them and submitting claims has been very easy. They were immediately able to schedule with the technician. When he came, he knew what he was doing and was very personable. He gave excellent service.

TotalProtect Home Warranty is wonderful. I'm very pleased. Pick up the phone and call them, or you can even do it online, and then they would have somebody out. I haven't had that much go wrong since we built the house 14 years ago. They're very courteous, fast-acting and reliable. Everybody has been wonderful, except one, and I will never have that plumber back to my house again. I contacted TotalProtect and they told me not to worry about it. He was so bad I went to the Better Business Bureau about it.

I've been with HMS for 15 years and I’ve always been happy with the result of my claims. It’s usually through the telephone that I submit my claims and I’m very pleased with the overall of the home warranty company. The technicians have also all been good.

I originally had a home warranty through Sears, and I did the comparisons and I got a better deal through TotalProtect. I usually submit my claim online and their website is fine. I think anyone who has a warranty would like to see the providers' names because there are some providers that we wouldn't wanna use again. Most of the technicians they've sent have been fine but there have been a couple that were kinda disasters. We had a couple of problems with the quality of work that was done, but overall, it has been fine.

I've always had HMS Home Warranty and this the second house they've helped us out with. I have always had good luck with them. I usually call to submit claims and their reps have always been friendly and helpful. They’ve always been very pleasing and tried to hook me up with the best technicians. But one time when my air conditioning went out on the outside and the compressor needed to be changed, the tech said that he really doesn't like doing compressors. When I called to confirm that they got the part, I asked them to send another technician. But I’m very pleased with HMS and have recommended them to others.

I have had HMS for nearly 2 years and have had three repair experiences. 1. I have been trying to get service for my high end appliance (wall oven), they do not adequately cover high end appliances and do not disclose this information. If you have anything other than the usual Samsung, LG, Whirlpool, etc., look elsewhere. We have been dealing with HMS for a year to fix our oven. We've been through three service companies. The techs are baffled, they are not at all knowledgeable and HMS is unable to locate service techs to repair the problem. They continue to put us off over and over again.

My husband almost always sets up our claims online. Then, I deal with the scheduling and get it all lined up. At this point, we know exactly what to expect with TotalProtect and we've been really happy with the service that we get. We've had a couple of experiences recently wherein we would call in and tell them that something wasn't working and their reps say that they would assign me to somebody. When I find that I've already had that contractor before and they're terrible, I call back TotalProtect and asked them to reassign me to somebody different as I wasn't happy with the provider they initially assigned. Total Protect has made that happen within days.

We purchased a rollover home up in Arkansas, and it has been completely remodeled in different things so I felt like having a home warranty as a backup deal. We had one claim on an AC unit that went out, and everything went pretty well. However, HMS goes with whoever they decide they wanna purchase, but the unit that they were gonna compensate for wasn't high quality. I ended up with an extra thousand dollars out of my pocket to get what I wanted. Still, it's been a positive experience so I've recommended them to a few people.

I could call HMS on straight but I did everything online when I submitted a claim. Everything was great with the website. There was a time frame on when to expect the contractors out but then, it also said to call them to confirm which was usually close to the time frame. In my recent experience, the technician was awesome. He was in and out in 30 minutes. The quality of work was perfect. It has been a couple of months and everything has been fine. Overall, the experience with HMS was good. I had one technician come out who was not good, and they sent out a different technician. I didn't have to pay the first technician, so that was adequate.

I bought my house on January 24th and have had HMS since then. When I had a blocked sewer line, the contractor they sent out unblocked it. But then doing that caused some other things to block up so he came back and unblocked them. Everything is good.

Submitting claims with HMS has been easy. When the furnace pilot light went out and we couldn’t get it to restart, we submitted our claim online. It was during the weekend and the contractor contacted me on Monday, then the work done was good. The tech was in and out.

Submitting a claim with HMS Home Warranty has been easy. Reaching somebody has been easy as well and the individuals whom I have talked to have always seemed to do their best to assist. However, the process has been painful. My first claim was for a hot water heater. The length of time that it took before there was final determination and then actual repair was exhaustive and extensive. It took months and it only happened then because of my continued follow-up due to lack of communication with them.

I got some information in the mail from TotalProtect but I got it through my bank that had the mortgage. It was very easy submitting a claim. The reps were excellent and the technicians were very good. I’ve been a customer since 2008. I’ve had just a few claims over the years but they’ve always been excellent in follow-up, customer service and how they approached the various repairs. In some cases, they had to repair the appliance and recently, I had my heat pump go out. They evaluated it and they had to replace the whole unit. So, I'm quite satisfied. Whatever TotalProtect is doing, they need to continue doing it because for me, it has been a very good experience.

I call TotalProtect to put in a service request and everything has been really good. The people come out the next day or two days later and fix the problem. Once, a guy came and he came early in the morning. He came later in the evening with the replacement part and fixed it. I've also gone online and have seen that there's been a lot of bad reviews but I've filed three claims now and all of them have been excellent.

Having a warranty is very valuable with the situation that me and my wife are in with the house. It gives peace of mind and we can call TotalProtect if something goes wrong then they'll have somebody come out to check it out for us. When submitting claims, we do it over the phone and the reps are very informative and helpful. The timeframe they give us to expect the normally takes two days and they are meeting that. The technician would come in, introduce himself, go over the equipment, tell us what he thought was wrong with it then order the parts. We had to reschedule for him to come back and install the parts after it arrives. Overall, TotalProtect is a very good company. They are very thoughtful people, they helped us out and followed through with everything they told us. We're very satisfied with what they did.

Submitting a claim to TotalProtect was very easy and the reps were very nice. Plus, the response time was immediate. The technician did a good job and the quality of work was excellent. The staff that you speak with is extremely friendly and very helpful. I was concerned when I made the call initially that there was gonna be some reason why they would say that they couldn't do it, but they didn't. It was much easier and went smoother than I thought it would be. I have recommended TotalProtect.

I placed a claim on my Viking Cooktop on January 5th, 2019. HMS scheduled a technician to come out on January 9th, 2019 from 8:00 am to 5:00 pm. The technician did come out, however was not an authorized Viking technician to be able to service my stovetop. This was very frustrating to miss a day's work only to find out that they cannot service my unit. I then called HMS back, to which they set me up with another appointment with a technician who could not service my unit (I called them before the appointment).

I've been with TotalProtect for 10 years now and they've been very helpful. However, sometimes, the techs they send don't have very good ratings, have poor quality communication skills, and are a little difficult to deal with. Once, I had an issue with my dishwasher and I submitted a claim with them. The initial contractor they sent out however would not complete the report. It took over a month to get a second tech to come and look at the broken unit. Once someone came out and did that though, TotalProtect was able to decide on the course of action, which was to replace the unit.

Submitting a claim to HMS was really easy. Their tech was very good and I liked him a lot. He was caring and really nice though he had to come back after he ordered a part. Through HMS, we have gotten a brand new water heater after our initial one failed.

I've been in situations in the past where appliance and different things have gone out. And so, since I have purchased a new home, I decided to have some protection just in case. They help out ease the cost and the burden. We've had TotalProtect for three months now and I submitted a claim for a little issue I had on my dishwasher. They were very responsive, and they got me taken care of within a week. The dishwasher had a board that control everything and it had gone out. So, the tech ordered a new board and put it in and it's been running like new ever since. He was nice and did his job. My experience so far has been great.

I’ve called HMS a few times and cancelled a few claims. The process of calling in is extremely frustrating. Every time I’d call in, I give them my phone number and email address to update and yet they continue to say they don’t have it on file. Customer service isn’t great. They don’t really explain much or help you out if you’re having an issue.

We've had HMS since we bought the home in August. When I had a problem with the ice maker in my refrigerator, we had forgotten we had a home warranty. We bought a part and tried to install it ourselves, but it didn’t fix the problem. So, my sister-in-law said, “Don’t you guys have a home warranty?” And so I went and looked through our paperwork and there it was. I went online to the HMS website and submitted a claim. I typed in the information about what was wrong, and they had their representative contact us back on email and set up an appointment. I contacted them the Friday before Presidents’ Day. They offered me the following Tuesday as an appointment, and I accepted it. I got a confirmation online.

Every time I call TotalProtect to get something done, I get it fixed right away. I submitted one claim about less than a month ago, and they told me who to call. The contractor came out here the next day, found out what was wrong with it, ordered a part and brought it back the next week, and fixed it. That technician was great. The quality of work is wonderful.

My house is 20 years old and I wanna make sure that I have coverage in case something happened. I got TotalProtect and so far, I've had two claims with them. One of them was absolutely terrible. It was when my hot water went out. I called TotalProtect and that night, they gave me the number of a plumber to fix it. I spent the next day and a half trying to call the guy but he never responded to me. So, I called TotalProtect again and they got another guy who did respond. I was without hot water for 10 days before he came and changed it. It was a lot of back and forth and he pretended that TotalProtect didn't tell him to pick up the heater.

I have been with TotalProtect for years and I've never had any problem with them except for my dryer. We had three different people come out to look at it. One guy put new parts on it and in less than two months, I was having the same problem. A gentleman came out today and said it was not worth putting any more money in it because it's quite old. They had put a couple of hundred dollars’ worth of parts in there, but it's still not running right. Nevertheless, everyone at TotalProtect is really nice and very helpful. I live in a rural area and they make sure that I get someone out that services my area. Plus the technicians are very professional and thorough. They let us know if they run into a problem or if they see a problem.

I’ve had service with HMS for at least three years now and everything has been good. I prefer to submit my claims online and the claims process is very quick. The contractors that they typically send out are excellent.

Updated 03/04/2019: This has only gotten worse today! It is STILL not resolved! I STILL have NO HEAT and it’s supposed to be -10 degree wind chill again tonight. I have NO family in the area and my only heat source is 2 small space heaters that I had to purchase because of the lack of attention from HMS! Today I called G & R Heating to find out if they have heard from you yet. He said no he hadn’t. I called your customer service and asked to speak to a supervisor. Was told Daniel is the supervisor. During the transfer the call was dropped! I had to go through the whole automated system AGAIN! Asked to speak to Daniel again and the called was routed back to the main menu!

The absolute worst technicians come out to service your units then try to scam you out of money in a bunch of “non-covered charges”!!! Then never sends anything in writing to back up the non covered charges! Full of it!!!

I bought a home two years ago and it was newly built back in 2005, so getting a warranty is a good investment. I checked on the internet and HMS had good reviews. Plus their website is easy to understand. The contractors call before they get here and they're very competent and nice.

My sister told me about TotalProtect when I first purchased the house and at this point, I've been with them for almost six years. Before, I used to call for claims but now, I use the online method, which is really easy. They would schedule you with someone right then and there, and once I get the service company, I call them to make sure the time works with them or if I have to change the time.

We had one claim with HMS and it went smoothly. I submitted the claim online and then someone called me quickly. The rep told me to call a particular contractor and that contractor said he didn’t service my area. The rep gave me another number to call, and this guy said that he was a couple of hours away from where I lived. I could tell that he didn’t want to do it. The third time was a charm. HMS got me a guy that was more than willing to help and jumped right on it. His name was Mike and the name of his company was Local Air. He was a local guy. He was certainly familiar with our area and a lot of things in my community. So, it was great. He’s very neat, very professional and he did a good job. He also cleaned up after himself. It has been a good experience with HMS and I would like to renew with them.

I did all of my claims with TotalProtect through an automated voice and the process was relatively quick and it worked just fine. The contractor did good service. He had a good personality, and I got along with him just fine. It turned out that the problem was a bad blower motor in the furnace. It sounded like a threshing machine. He looked at it and said that I needed to replace the motor in my furnace blower. He said that the part was available, but it had to be shipped from some place in Memphis, Tennessee, which was fine. At that time, we had the terrible blizzard in our part of the country, so it took about a week for the part to get delivered. It was fine because we could still run our furnace and we still had heat. It just made a lot of noise. When the tech came, he installed the new one in an hour or so, and it worked fine.

We wanted a home warranty with our home and HMS was provided with our house purchase. We had two claim attempts for two different issues and the first one was not so good. We had a plumbing issue and the entire house smelled like raw sewage. Technicians came out and told us that was not something they would repair. Somewhere in the fine print, it should have been repaired. It was an improper installation, not something that was broken. The way I saw it, there was something that was not working properly so something was wrong.

Submitting a claim to TotalProtect has been fairly good. I had an issue with my most recent claim though. The plumber ended up charging me $158. And I was only supposed to pay a $100 deductible. He said there were always extras. I was like, "I'm pretty sure I'm only supposed to spend a $100.” But he was pretty insistent, I just wrote him a check. I did a follow-up survey on TotelProtect and mentioned all this, but I haven't heard anything back.

I had a home warranty when I first bought the house, and that came for a year. However, I missed the subscription date and it was an outrageous price to get back into it. The deal that TotalProtect had was right up my alley. Once I submitted it and called the tech, he was there within 45 minutes. It took him two minutes to diagnose what the problem was. He didn’t have the part and he was gonna have to order it. He said he would call me first thing Monday morning to let me know, and when he called, he had the part and was willing to come to the house within an hour. Everything was very quick, easy and professional.

The first thing I used the warranty on was my attic fan during the summer. I called HMS and I told them it wasn’t working. They told me I would have to have someone come out to inspect it and pay for it myself, so I did. The same people who do the maintenance on my HVAC came and told me it didn't work. Then, I had to call HMS and submit a claim, and they sent a contractor over. They chose a different contractor from the one I had, sent them over and they confirmed that it didn't work. The warranty company had to order the motor for the fan and I had to wait for that. The same thing happened with my heat pump during the coldest time of the winter. It was a very long process. HMS did repair everything, so overall, I'm satisfied but I'm dissatisfied with the amount of time that it takes and the process of getting the problem confirmed. I wouldn't recommend HMS to others.

A girlfriend of mine recommended TotaProtect. She had chosen a couple of other ones and she said she was most satisfied with them. I submitted a claim to them for my heating and my air. They called the people they had to my home, and I paid the $125 deductible. I did my review online of the contractor before they came -- it was one company that they were gonna send in first and the reviews online for them was not good, so I called and told them I did not want them to come out. So, they sent somebody else. It was prompt. When I called, it was the day before Christmas Eve. I explained to the person that I was having a house full of people for Christmas and I needed heat. They then got somebody here on Christmas Eve. The tech was excellent. It worked fine.

When you buy appliances today, tomorrow, they start to mess up, which made me get a home warranty. For my appliances, Sears offered HMS Home Warranty and it has been all right so far. When submitting claims over the phone, the interactions with their reps have been all right with me. Plus, techs do the repair in one day.

Submitting a claim to Cross Country Home Services is easy. The problem is that it always takes time for the techs to get here and by then, the situation has changed so it's hard if something is wrong. We had a bigger problem with our furnace but unfortunately, it worked perfectly when the techs were here. It had been out for days though and it had real problems with it. We had to go out and buy a space heater. I also had to run the fireplace all night for a couple of nights. In fact, this is the third time we've called on the warranty for the furnace. But each time the contractor was here, the furnace wouldn’t do what the problem is. It's frustrating because it has to be broken while they are here.

I was happy with some of my experiences with TotalProtect. But when I was having problems with my dryer, the agency that TotalProtect was using sent their people out but nothing was happening. I waited almost a month to get a piece of equipment fixed on there. I was very dissatisfied with the middleman that would send out the contract to have it done on there. When I had the same issue for the third time, I didn't have to wait that long. TotalProtect had a Sears representative this time. I called in on the 17th and the tech fixed it on the 20th.

I like TotalProtect. I’ve had them for several years and filing a claim is not difficult at all. It’s just that depending on what vendor they hire to subcontract, sometimes it’s a long time to get someone out. I’ve been told by a couple of vendors that if they have to replace a major component, their contract services take priority over warranty services. Once they eventually show up, they do excellent work and unless you have the cash to buy new appliances, having something to cover them if they break is a good reason to have a warranty on your home. I’m happy with TotalProtect, so I plan on staying with them.

HMS Home Warranty seems to be the best home warranty. My Realtor recommended it. He said that a lot of his clients used it and they're very pleased with it. So, since it was my first home, I was generally taking all the advice that I could get and so far, it has been good. We have not been disappointed at all. With the most recent claim, we had an electrician come out and they were looking at our microwave because we had some problems with power outages every time we would use our microwave. We're not able to turn the kitchen light on and the TV on in the living room if we wanna use the microwave. The previous owner put the microwave on to a fuse that it should not have been put on to because there were already too many things. And unfortunately, our home inspector didn’t catch it. So, now, we're trying to figure out how to go about either transferring that or we may have to do some rewiring.

I've had an HMS home warranty on my house for five years now. My wife who is a realtor offers their services to her clients. Nowadays, they're getting a little pricey so I'm actually contemplating going with a different company. I have another house and I have gone with a different company because HMS was too much money. Still, when I submit a claim with HMS, it's a simple process if and when I can get through to somebody on the phone. The tech would then come out in a few days. The ones HMS has sent me have been very good people. Their work looks good as well.

I recommend TotalProtect Home Warranty. I've been with them for a while and they've been good to me. If I have any problems, they take care of it. My experience in submitting claims has been excellent and the response time is right away.

Having a home warranty is very important. With HMS, submitting a claim was easy. I did it over the phone and their reps did an amazing job. They were able to send someone out the next business day and the service was great. The technician was on time. He was also able to educate me on some things and he completed the work in one day.

I had a good experience with TotalProtect. I mostly submitted my claims by phone and they would give me a number. Then they sent out the technicians to see the problem and that usually took within a week’s time. The contractors that they’ve sent were very polite. Sometimes they are from Sears. They would have things right away and would look at the problem right away. After a half an hour of being here, they would tell me whether or not it was something that they could fix or it was something that needed to be replaced.

When we had HMS Home Warranty, submitting a claim wasn't too hard. We had a furnace issue and that happened two days before the warranty expired. What made it even better was about five months afterward, the exact same issue came up after the warranty expired. I called HMS to say that that should be covered as well, and they took care of the furnace both times. The furnace was never corrected because even the company that came out to fix it stated that they didn’t know what the problem was. That company was Aire Serv and they never put on there what the actual issue was. They just put corrective measures in there but never fixed it. Aire Serv was horrible, but the company that HMS used after them was excellent. HMS did a very good job for the time we had them.

FEB 11 CALLED HMS TO SCHEDULE AN APPT TO FIX MY HEAT PUMP. After 3 different attempts by Chesapeake Comfort System my heat pump was still not working. Called HMS again and had a another company David Fant Enterprises come out and they said unit was condemned and needed to be replaced. HMS told me it was going to cost me 1500 dollars to get unit replaced. Concerned that first company was incompetent and second company was fraudulent I paid a third company to come with my own money and they fixed my unit in 20 minutes. Today is Feb 28 so I was without heat for two and a half weeks in the middle of winter because technicians that HMS sent out were not able to fix my unit. The carrier that finally fixed my unit was not covered by HMS.

The seller of the house purchased HMS Home Warranty and had the coverage for the water heater and stuff during the sale of the home. Filing a claim hasn't been too bad. The contacting of the warranty company is a bit different. It's kinda between two companies. But for the most part, it has been fine. The house that we purchased wasn't being used regularly prior to being put on the market. So, there were some things that might have gotten worse throughout. So then when I started using everything regularly, they started backing up. And I've been a bit unlucky with the techs they've sent out, so far.

We’ve had a policy with TotalProtect since before their name changed. Submitting a claim with them is a piece of cake but their rep's customer service has been ineffective. Every time I call their 800 number, it never resulted positively. In terms of their technicians' demeanor, it has been professional though I’ve had two idiots. The whole thing started on November 27th. We went until January 22nd without a microwave. Barlow's, the company that TotalProtect deals with for installations, came up with a microwave and a wrong-sized kit.

My realtor got the coverage with HMS Home Warranty for me at my purchase of a new home. She has gotten HMS for a couple of her other clients before, so she had just gone with that one again. I typically place my claims online, and if the company that I was assigned couldn’t get out here fast enough, I would call HMS up and ask if they could assign another one to me, and they would. All of the technicians that have been sent out have been great. My most recent claim with them was my water heater and I got a hold of one company. They gave me a quote and said that it would be three days before they could get out here. I said, “All right. Well, let me cancel this, then I’m gonna call HMS and have them switched.” They said it was okay and it was not a problem.

I've had TotalProtect for about 10 years and their claims process is fine, but some of the people they send out are questionable. I’ve had good ones, like the guy that did my air. He was really good and punctual. But I’ve had some that they give a window between 1:00 and 5:00. That's too large of a window. But I haven’t had a person that’s been mean. It’s just that I had some people that didn’t know what they were doing. The way that TotalProtect select their contractors could be better.

We looked through the internet and found TotalProtect, whose price looked right and the services that they offered met what we needed. My first claim was good and when I submitted the second one, they contacted the technician who came the next day. The microwave had already been burned out and by that time, I had already disposed of it. The next one was for the power and the guy was great as well. I paid him 100 bucks and he came, checked it out and fixed it. Everything’s working good.

I've been with TotalProtect since 2012 and overall, the claims process is good. The only time that I've had a real issue was when I needed something fixed over and over again, and it wouldn't be replaced. That was my biggest struggle and that was with an air conditioning unit. Typically, the contractors that AHS sends are good. But with the air conditioner, that was my only time where it was like, “Mm-mm. No.” But finally, after much frustration, it did get resolved.

We have multiple properties and a family member told me the benefits of a home warranty. We’ve been with HMS for quite a while and their claims submission has been easy. Their reps have been positive. Their technicians have all been professional, knowledgeable and pleasant. Lately, it’s been within 24 to 48 hours to get a technician out. And when they order parts, it takes about 48 hours.

TotalProtect used to be Residential MD, and I heard about them through a friend. When I submit a claim, they come just like they say they will. The technician who came to our home is good. He was knowledgeable. He told me what was wrong. The customer service at TotalProtect and the quality of the work done are always good. I'm satisfied.

I only knew that we had TotalProtect when my husband died. Before then, my water heater went out and I paid $1,300 for it. Had I known that we were with TotalProtect, they would have paid for it. Submitting claims has been wonderful. I just called them up to file, they called me back within 24 hours and they hooked me up with somebody. The contractors they sent were totally professional and I had no complaints. I was totally happy with TotalProtect.

Filing a claim with Total Protect hasn't been that bad. However, a lot of times, the warranty people tell me a date but then what I actually get when I get in touch with the people doing the service is a different date. A quicker response would also help, especially if the problem is an air conditioner or something with the heat. We ain't got time to wait five days for somebody to come out and fix our air conditioner. Still, most of the techs they sent have been pretty good. When I'm around, I make them explain what my issue was and how to prevent it and most of them have done that. Overall, my experience with Total Protect Home Warranty has been good thus far. I like that when something breaks, they send somebody out to take care of it.

I've had coverage from HMS for six months now. I called them one morning and they sent a guy the same day. The claim was for the washer. It wasn't working and the guy who came was able to reset it. He was a good guy. He also fixed my problem the same day.

Since I've moved into our home, I've had to use HMS Home Warranty a couple of times. The claim process with them is very easy and I prefer to do it over the phone. Most of the time the wait may be under a minute, but it’s worth it. Their customer service seems to be very great and they are able to get a technician out the next day if I am available to be at home. Their technicians are very professional, time-efficient and knowledgeable. They give an estimated window on when they will come and they normally call 30 minutes prior to the appointment or if the appointment time has already started. They'll also call when they're on their way. The work is done completely professionally and very productively. A home warranty is extremely important. And I would definitely recommend HMS.

My neighbor introduced me to TotalProtect. I've been using them for about two years now and so far, I'm satisfied with the company. When I submit a claim, I just call them and they come right out. Their reps are very courteous and professional. Also, the technicians they've sent out were on time and have completed the job. I will recommend TotalProtect to someone else.

HMS was part of the new home purchase. That’s how they sell houses these days, with a home warranty included. The homeowner paid for it for the first year and then, I picked it up for the second year when I had to renew. We had to file one or two claims in the first year, one for the washer and one for the freezer unit on the refrigerator, and they all went fairly well. So, we didn’t see any reason to change. Also, everything has been pretty clear upfront with HMS, as far as what the deductible is and what's covered and not covered. When we first bought the house, I didn’t really review things too much because we were more worried about getting in the house and everything else. After that year expired, before I renewed, that was when I kinda got more familiar with making the claim online and I got more familiar with all the rules. So, I took the time to kinda make sure I understood all that correctly. Everything seemed fair.

Submitting a claim with TotalProtect has been very easy. I go online and do it, and I get a text quickly. All but one of the technicians that they've sent have been great. But other than that, our experience has been good so far. TotalProtect was a recommendation from a friend, and I would recommend them too.

Acquiring a warranty is a good idea with the way appliances are made these days which seemed to be more disposable rather than lasting 20 years like an old washer and dryer used to. I'm 70 years old so I remember. I had a previous provider that I wasn't happy with and I'm trying to compare carefully. I also talked to the technicians that come out and asked them what they think of this one or that one. So, I got feedback from there and decided on HMS.

I have had 3 service calls in the last 6 weeks on a built-in microwave/oven combination. Everything was fine so long as it was just service and parts, but when the service technician declared that the microwave unit could not be repaired, the company denied coverage, basing their denial on some clause about not covering 'heating units'. What IS a microwave oven or an over if it is not a "heating unit"? That is not a proper denial. The company just did not want to replace the entire unit when only the microwave is not working . . . even though they are one unit.

I’ve had coverage with TotalProtect for four years and the experience has been good which made me stick with them. Something happened to my oven twice and I called them to submit the claim. The customer service rep and the technicians were good and they went straight to the point. However, I didn’t like the increase with the copayment.

We bought the home in July and the HMS warranty was part of the process. When we first bought the house, there was an option to do something with the pool and so, we added a pool spa. We added that on, paid for it, and then once we went to file a claim, determined that nobody in our area serviced what we had. Then, we had to get refunded back. It would be nice to know that when you’re offered something, that somebody in your area is able to do what you need.

We had extra appliances that needed to be insured and 20 years back, we heard of TotalProtect from a relative. Their rates and how fast they get to the house made us stay with them. I prefer calling and the claims process is simple and easy. We had a repair that only took a couple of hours and the service was top-notch. The rep was very informative and he knew what he was doing, exactly what was going on and what the problem was.

While HMS's automated system is a bit goofy, submitting claims has been easy for me once I finally get to talk to somebody. Their reps have been outstanding. Also, their contracted techs come out within 24 to 48 hours and they have been prompt and polite. The quality of work they do has been great too.

We called TotalProtect and then the tech came out and we paid him. He was a very nice, young man. He was very polite and took care of what we needed. Everything went fine.

I had an issue with one of the furnaces that I have. The HMS reps told me who to call and set the claim up. The contractor came and he cleaned the part where the gases are supposed to go through. He got that all taken care of, put them back together and it was fine. He nailed it. But it cost me $100. We got $100 deductible on it so no matter what I call them for, it's gonna cost me $100 to start with, which I don't like. But I asked the contractor how much it would have cost if I didn't have the insurance and he told me it would have been over 200 and some dollars. The contractor was very helpful and he was local so that was nice too.

I bought a house and the seller gave me a warranty from HMS. Submitting claims with them has been very easy. It's a good service. Once I had a claim and their rep handled it very well. They recorded the claim, sent a message to the repair company, and that company came out in three days. The repair company was very professional. They installed a new water heater and it was great.

I've had TotalProtect for 15 years and I normally call them up and let them know about our issues. It's automated and they usually send something up and then I get the name of the company that is supposed to come and a phone number. And then I usually get a phone call from the contractor telling me when they are gonna come over. Recently, there was an issue with my water heater and the contractor who came was very knowledgeable and he told me exactly what had to be done. He found why the heater was broken. And there were also some fried electronics inside the hot water heater itself. He wasn't sure how far up into the water heater that the wires had burnt. So, he had to request to get a new one and replace the old one.

October 4 is when I started my claim for AC Repair it is Feb 26, 2019 and your company is still dancing around! The repairman sent you his W9 three times! To Barbara who told me this morning that all was taken care of and to find out later in the day that no it is not!! to Katlin this afternoon who told me again that the magical W9 is needed. For about 13 years I have been paying you each month and now you are being the worst company. FIX MY AC !!! I have this plan because I don't have enough money to fix anything and everything and I believed in you I expected delays but almost 5 Months!! REALLY!! GET YOUR THINGS TOGETHER AND FIX MY AC!!! !

First of all my heater has not been working since 1/24/19 and I called for a repair service. The first appointment was scheduled to me for 1/29/19. The tech came out and stated he could not fix the problem because it is an old unit that he could not locate the serial and model number. Not to say the issue was not but I was still told to pay for the $100 deductible. The company assigned another tech to out and diagnosed the issue. The problem still was not fix because the warranty company did not want to use the part from the service provider, Snow Frosty Heating and Air. Because the home warranty was trying to save their costs and was ordering parts from their supplier. This has delayed and made me waiting for another week. On top of that, when the part was arrived, the service provider installed and told me that it was a defective.

I placed a claim in Early February 2019 for a broken AC unit. Technician diagnosed that the unit needs replacement. Total Protect contacted me and said the unit was ordered. Now it is February 26th, 2019 and no AC unit. Technician said that Lakeland, FL has these units in stock. Why is it taking nearly a month for this to be addressed? I have called customer service but nobody gets back to me on the status. The technician is doing what he can on his end and he is doing more than TotalProtect. My Grandson had to leave our home and stay with friends who have AC so he does not get heatstroke. Trying to get a manager on the line is a huge effort. This is not the first time they have dragged their feet on fixing my AC. A previous time I had to wait a couple weeks for the AC to be fixed but I just let that slide. This time now it's really getting old and I am FED UP!!!!!!!! I am glad I have insurance but I guess they just do not care much about their customers very much or their families. I am very close to legal action unfortunately...

One month later - still hasn't been fixed. Many, many phone calls, two visits by the technician. We still do not have a dishwasher that works. HMS calls and follow-up but the technician never calls and doesn't return phone calls. The hassle isn't worth it for a home warranty.

TotalProtect is good for some things, but sometimes, they don't properly handle things. But I'm still staying with them. I submitted a claim for the exhaust fan and the technician came and told them they had to replace the fan. The cost of the fan and the labor came up to be $850. And TotalProtect only gave me $200. They didn’t give a specific information why they didn’t pay the amount. The booklet says they're going to replace the same or they’re going to give the money. But they didn’t do that. Still, I also have a water heater that they fully replace.

I'm by myself and I needed a home warranty to help me to be able to pay for the things in my house. I heard about TotalProtect Home Warranty through my federal credit union. I trusted my credit union and I thought that TotalProtect would be a good company. I found out later that it was. Their people are very thorough when I file a claim. They're very nice and they listen to what I have to say. They immediately connect me with a person and they don't even argue with me about what I'm asking them to do.

It was part of the agreement with the person we bought the house from to have the service with HMS. We decided on a warranty for the added assurance of managing the house and reducing potential expectations that's for a reason. I submitted a claim over the phone and the claims rep was perfectly courteous and was able to work through it. I was given the number assigned to my claim and who was assigned to it so I could reach out to them and schedule. Whoever was providing the service provided a timeframe as to when the contractors would be available. The quality of work performed by the contractors were good and HMS was great. I'm looking forward to renewing next year. It worked out well, so it's nice to be able to have something to call and be able to get through and get a technician out to look at it.

I submitted a total of four claims to TotalProtect, three of which were in the last month because I'm getting ready to sell the house. Submitting a claim is an easy process. You can do the claim online and they immediately send you an email and a text explaining and confirming that the claim was received. Then they immediately task it to the third party contractor and they give you the contact information for that contractor. They also tell you that the contractor is supposed to call within 24 hours to schedule an appointment. And if you don’t hear from them within the 24-hour window, you can reach out directly and refer to the reference number. So far, my experience has been good. However, one of the third party contractors seemed like a little inundated for the service request. I felt they were a little slow in responding. Part of it was I had to cancel a few times and I'm sure that complicated the process.

TotalProtect comes through our mortgage, and though it's easy to make a claim, it's hard to get somebody out to work on it. The techs usually come out in a week, and their quality varies. But the last one that was out was very good. They all explain things thoroughly.

When we purchased the house, our realtor advised us to get the HMS warranty. I submitted two claims, and the first one went through just fine as we got the garage fixed. With the second claim that we submitted, we found out that it wasn't covered. We thought that it would be because of the description, but it wasn't so we ended up fixing up ourselves. I did both claims online on the same day and it seems like a pretty easy service. They emailed me a quote and they told me that I had to contact a party to fix the garage. The contractor who came for that was really nice. We were running late so I felt that bad, but he did a really good job. We're really happy that we've got the warranty 'cause there's a lot of stuff that it will cover if we ever need it. I wish that it was more than a year, but it is what it is.

Some years ago, a friend of mine mentioned TotalProtect to me. I looked at it and decided that it might be a good idea to do that. We’ve had their service for six years now. Submitting a claim to them is fairly easy. Once submitted, they give you a work order number and tell you who will be coming. They’ll also give you their phone number, and either you call them or they'll call you. And in most cases, the people that are coming already got the information before we make the call. Also, the quality of the work done has been very good.

Our house came with the HMS warranty when we bought it five years ago and we continued on because we were happy with the way they handled the situation when we filed a claim. We’re very happy with the service. About three years ago, however, one of the contractors we had was a rip-off artist. He took a screwdriver and punctured the gasket in my front-loading dishwasher to create holes. I saw him but he either didn't know I was standing behind him or he didn't care 'cause he thought that I didn't know what he was doing. And then, he called about a week later asking if I had any leaks, thinking that because he punctured the gasket I will have leaks and they would have to come back and fix it.

The day before yesterday, I went to the HMS website. I made a few clicks, submitted my claim and got the confirmation. Their site worked the way it should have worked so that worked well. But I had a problem the first time this year. I had already paid the bill in full. When I went to the HMS website, they said I wasn't eligible to put in claims. I called HMS on the phone and realized that there's something in there. Apparently, they have two different systems somewhere. The billing system didn't update the web app so that it would know that I could submit a claim. The HMS customer support rep walked through it and said that maybe she could push the button and sort of do the update. We went through that and that worked and I could submit a claim.

I purchased a home and bought a home warranty, from HMS, 8.2018. My furnace went out in the middle of the night 5 days before Christmas 2018, 2 am, CST. We called HMS Home Warranty, they also told us we had emergency lodging. This company contacted a 24 hr. company that would not come, ha! We called back, since the company is supposed to call us, it was in the 20's here in the Midwest. They called a 2nd company, no answer. We called back again a 3rd time to HMS and they called the last company, he called was scheduled, showed up and did a great job.

I had a garbage disposal leak and called a service person before I looked at my plan. HMS denied payment for this reason. I tried to question them regarding a repairman they would use, but the rep (who spoke very broken English) put me on hold and hung up. I live in a small town, and in all probability the plumber they would have called is who I called. So, I'm out $329 for repairs.

Please call yesterday evening 2/24/19 for no heat. As of today 4/25/19 no call back. 2 calls to customer service. First guy could give me any info on status, ask to speak to a supervisor, he placed me on hold, then I was disconnected. Called back spoke with a Shelby, very please and doing her best to support me. Told her we didn’t have heat, no one called us back, customer service rep before her was not helpful, she upgraded the claim to severity but still was not able to tell me if anyone would be calling me back anytime soon. Told her I am starting to believe all the negative reviews placed. She stated they are unable to find a contractor in the area, told her I could have called Allen Kelly & Company here in Raleigh NC who has an A++ BB rating. They would have been here last night, not sure why you folks can’t find a heating contractor. No call back from a supervisor yet either... Looks like I will be calling the BB.

I had Residential MD from my previous residence and I transferred it over once I bought this residence. I've been their customer close to 10 years and I submit claims to them over the phone. The representatives I speak with are fine, and the interactions I've had with their contractors have mainly been the ones for the HVAC and the heater. I got those checked regularly. Residential MD's automated phone system needs a little improvement. They need to review the menu options as some of them are not intuitive. But, other than that, Residential MD is an added assurance for our home appliances and plumbing. It also gives us peace of mind.

I do not know where to start from. However, this is not too early for me doing this because my service had been transferred three times without any assurance forthcoming one on Tuesday. Bad customer service, just like HMS doing this for free. My Gas range, Dishwasher and Refrigerator are not functioning and I had been in touch people, calling like crazy and the customer service or the management not just follow-up with their freaking service provider and makes you customer pay for all that stupid services. I just feel like is a legal set up fraud.

This company is nothing short of a lying, cheating, scam. After doing exactly what they instructed me to do, five service companies later we finally got our ceiling fan fixed. One year later and 22 calls, they finally officially reject my claim due to some small print that the service provider wrote up incorrectly! This is after four separate times their customer service department shared that checks were cut and issued. There’s a ton more to the story, but buyer beware, this company has negative integrity and is nothing short of a money grab.

I’ve been with TotalProtect for several years now. I usually call them whenever I file a claim and they have somebody out here the same day or the next. The reps are very polite and helpful and I’ve been satisfied with the technicians they sent except one. I've asked TotalProtect not to send them again. However, the price of the service call has gone up. It was much cheaper when I first got it, but now, it is up to $100 per call. It went up very fast and I wasn’t pleased with that. Still, the price is good and I’ve been satisfied with everything I’ve gone through with them.

My tenant was out of a furnace for over a week. I was trying to find a number to call HMS, but I didn’t find a phone number. So, I ended up calling the contractor to figure out what was going on with the furnace. They told me that the home warranty company was supposed to get back to them and tell them what they were gonna do. It was the warranty service company that didn’t get back to anybody. They apparently had the claim sitting on their desk for over a week. They just dropped the ball on that, and that got me yelled at by my tenant. I’ve never had to do anything like this before, so I wasn’t sure if I was the one that was supposed to call or if I was supposed to wait.

I picked TotalProtect Home Warranty after I had looked through what they covered. It’s to a homeowner’s advantage to have a homeowner’s policy like that because you will always have situations happen, and it’s not as expensive if you have a coverage like that. You pay your deductible, and according to the contract, if they can’t repair, they replace it. I’ve had to do that several times and they went great. You don’t need to do anything but call up TotalProtect and they would send somebody out within a couple of days. The reps have all been very excellent, accommodating, and clean work. There is not a bunch of hoops you have to go through. Then the techs just come in and they check the issue out, and if they can’t repair, they tell you and move forward.

My friend had good luck with TotalProtect so I figured I'd get it too. I did some research and found out that they are a good company. I’m on my third month with them now. I filed a claim on my AC unit and it was very easy. I got a very nice contractor and in less than 24 hours, they were able to get the work done. I had a good experience with TotalProtect.

TotalProtect was something that we thought would be beneficial to us when it was sent to us. We’ve had it for a long time and we’ve had very few claims. And the ones that we have had, I’ve had no issues with them so far. They’ve been very helpful and I haven’t had any problems in submitting a claim. Just recently, our heating element went out, and they were very prompt on that and did a good job. They’ve replaced a dryer and they’ve also replaced a washer. And just recently, I had some plumbing issues and they were prompt on that. I went through a lot of people to try to get one out here, and finally, when I got a plumber out here, they were very informative and excellent.

Looking at the feedback that I was reading online, TotalProtect was better than the company I had at the time. And when I first started having a claim with them, I would always go online and do it. My interactions with the claims reps were great and if I call in the morning, I might have someone here in a couple of hours. Now, when I have a claim, and it's a specific item that's broken, I try to use the same vendor over and over. I call in and request that vendor because they know what they're doing and I like their work. I want to make sure I have the same continuity that I've had in the past in having stuff done. Knowing that I got a warranty company that's gonna stand behind the claim, that's valuable. Things happen and it could happen in the middle of the night.

I've been with HMS since June of 2016 and so far, good. The claims process has been simple and the reps have been fine when I submit my claims through telephone. If any of my friends were interested in HMS I would tell them I had a good experience with it.

HMS is a good service, and they always service us and answer our questions. The claims process is smooth, and everything has gone well. When our washing machine went out, they were right on time, and they brought a new one in. Then the latest claim that we've had was for the stove, and the guy that they sent was really terrific. He got the job done quickly and all questions were answered. I like it and the fact that they get straight to the point and not ask a lot of questions. I don’t like questions that they don’t have answers to, but I like the timely manner that they take care of the situations. I’m very satisfied with HMS, overall.

Submitting a claim to HMS Home Warranty was easy. However, it took several weeks for somebody to look at my issue because of the availability of appointment. Still, when the tech came out, he was very good. I liked his speed of service and that he was friendly and informative.

Submitting claims with HMS Home Warranty hasn't been the easiest process. In December, I submitted a claim and the person who was supposed to come to the house never showed up. I ended up filing a second claim for the same thing and I was automatically assigned the same company. Calling and getting in touch with someone at HMS wasn't very easy. I was on hold for probably 20 minutes. I put in a note and asked them to give me someone else and they did.

We needed a repair for a thermostat in our air conditioner and TotalProtect was able to resolve that. We submitted a claim for that online and navigating through their website was fine. The tech who came out was fine as well. He finished the job faster than he thought he would, so that was good.

We bought our home 20 years ago and the previous owner gave us the information on HMS Home Warranty. We had one little problem with HMS on the billing. A couple of years ago, we had a change in my credit card and then we couldn’t figure out why they were having an issue. I called in and they said that we were not covered. I told them that my wife took care of the update and that we were covered but apparently, they were charging the old credit card number and we got it squared away. As far as the claims go, I'm very pleased with them.

TotalProtect seemed to have the best track record based on whatever consumer reviews I was looking at. I’ve been with them for years and it was a little bit frustrating when parts that were essential were not covered but I’ve had a good experience with TotalProtect for everything mechanical that I've needed repaired.

We had a problem with our hot water heater and a dishwasher. I submitted a claim to HMS Home Warranty and the actual process wasn’t bad. But I never got any follow-up whenever I asked for it. Sears and another company came out about four times and could never get the issues fixed. I told HMS that I wanted a different person to come out because I didn’t feel comfortable with Sears or the other people no more. We ended up using BAR. The people we used for the dishwasher and the hot water heater were perfect.

Last year, a couple of appliances broke. I called HMS many times, but they didn't respond. My range wasn't working, and it was seven months later that I finally called them, very upset. I told them I was gonna call The Washington Post, or 7 On Your Side and let them know what was going on here if they didn't resolve this issue immediately. The HMS rep got upset too. But then the contractors went in and resolved the issues, and a check was sent to me.

For many years now, I've had HMS. Their response is always good when I make my claims. They always respond pretty quickly. The same can be said with me calling and leaving a message for the other party. I do claims online and there is a dropdown menu where there are categories. Sometimes, there's not an exact fit. Generally speaking, I've had good luck with the contractors HMS has sent. The last contractor I had was awesome. He was in and out quickly. But the one before didn't fix any of my problems - I had two different issues. He just talked the whole time.

I got the HMS Home Warranty when I bought the house and it was real simple to do the claim over the phone. It only took about maybe a minute or two and within two days they had somebody out here to take care of the problem. The technician was real courteous, nice and friendly. He seemed to know what he was doing and seemed professional. I definitely recommend them. I'll have to renew with them.

One of those things that you do when you're buying a new home is to make sure that you have coverage and I heard about HMS when I bought my condo. I called them a couple of times to submit a claim and the experience was good. After I called in, I got a claim number and then, they got somebody to call me. They gave me the information if I needed to call whoever it is for whatever reason that I was calling for. The contractor was both professional and courteous. He checked out and explained some things to me so, that was very good.

We've had TotalProtect for quite a few years. I usually make a phone call to file my claims and it's easy enough to get the claim in. They’ll assign it to a contractor, and then I'll call that number. And then, what'll happen is that contractor will call me, and they basically subcontract it to somebody else. I wish it was more of a direct person. A lot of times I wish that I had the option of two or three different ones to choose from. I also wish the deductible is a lot lower. They raised it from $75 to $100. Nevertheless, I would recommend them to anybody.

I've been a TotalProtect customer for nine and a half years now. I figured that having their plan would help me with appliances if they ever broke. I would just pay them a copay to take care of them and I wouldn't have to go out and spend an astronomical amount of money. Having a warranty is godsent. I call my claims in and the process only takes two minutes. Their customer service is really good. A contractor would then come out within a day. A couple of years ago though, I had a painter come out to paint my walls and my ring got stolen. But other than that, the contractors who have come out here have provided me with good quality service. I would refer TotalProtect to people.

The claims process with HMS was easy, and they handled my most recent claim professionally. They gave me some options, and then they sent repair techs out to my house. The technician that came was professional. He explained everything that was wrong with the items. He put in a work order, and then he said when he would be able to come and put the parts in to fix the items. He explained what was going on with the things that he was able to fix here. The quality of service with HMS has been good. Any time I have an issue, I file a claim and they do their best to get the best people out here for the item that I’m putting the claim on.

The things in the house might break as well as might need a repair. At the time, my cousin told me that TotalProtect was a great company and so we went with them. However, when I submitted my claim, it was a headache. The interactions on the phone were great when I'd call in. What I'm frustrated with is when the claim has been processed and keeping me informed on what's going on as well as the claim takes a while to get done. If the thing has to be replaced, that's the issue. If it's something that just needs a repair, TotalProtect gives the contractor's name assigned to you and a lot of times, these companies are closed on the weekends, especially on Sundays. If you call or go online over the weekend to submit a claim, somebody's gonna contact you on Monday instead of within a couple of hours.

My experience with HMS when I submitted a claim most recently was horrible. I have not had a working dishwasher since November. I fully understand that I have a European dishwasher, so the parts are really hard to find. But every time I called for service, someone told me something different. So it's very hard to believe anything they said. Their follow-up is not good. On the other hand, the technician that came out initially was fabulous. Apparently, the part is now in his hand, and it will be installed next Tuesday. I'm a little skeptical, but we'll see. Generally, the repair people are nice. It just takes them a while to get to you, and that's something I'm not used to. For instance, we had a thermostat go out, and it took four days to get on the schedule. At least in my city, they're using the top-notch vendors that have a lot of availability.

I called Cross Country Home Services up to submit a claim for my furnace and the reps were very polite and efficient. The tech came out here. He was extremely polite, pleasant and courteous. He was also very good at finding out what was wrong and fixing the furnace right away and fixing it right. The quality of service that Cross Country provides is very consistent. They've always had really good people every time they've gotten me a contractor.

We've been using TotalProtect for about 20 years and we've been satisfied with their service. I like submitting my claims over the phone. The customer service representatives have been responsive, and when we had some issues, they also address those. Also, the technicians that have been sent out have been very good and professional. We've been very pleased with their work.

My utilities, heat and air conditioning are about 12 years old, so having a home warranty is very critical. With HMS, the claim process is very easy. I do it over the phone but it’s a little bit hard to get through. Once I get through, it’s very fine. They normally say a technician will be out here in one day to provide service, but it ends up being two. But the people that worked on my appliance are excellent. They persevere 'till they get it. All have been fixed so far but at their age, they won't stay fixed and I will probably see the technicians again in a year. Overall, the wait to get service can be a little unnerving especially when you don't have any hot water, but the service from HMS Home Warranty is excellent.

I have coverage from TotalProtect Home Warranty for two years. I stayed with them because it's easier. I was really satisfied with them in the first year. I just call on the phone when I submit my claim. Their customer service was very polite and the technicians that they send out to our home are knowledgeable and they get the job done.

HMS Home Warranty does a nice job and we like the things that they offer. Submitting claims over the phone with them has been so easy and the people who come to my home are very neat. They take their shoes out, go inside the house in socks and take care of everything. They are big people. I'm so happy that I chose this company because at the moment, we don't have any problem with them. I call them and they go so quickly.

HMS Home Warranty's claim process is very simple. Plus, their reps have always been very helpful. The contractors come out three to four days after the claim. They have been great and they know what they're doing. Moreover, they have normally been able to do all the work the same day that they arrive.

Everything has been good with TotalProtect Home Warranty. I've had it for almost three years now and I've been keeping it since their price is lower than anything else. I've been calling in to submit claims and it's easy to do. Someone comes out quickly too. Additionally, it's been good dealing with the techs they've sent. If I don’t hear back from them, I get back in touch with them. When I had a noise in my furnace, the company that came out and looked at it told me they needed to order a part. Then, it was a week and I didn't hear anything. So, I got back in touch with them. According to them, the part had come in that day. And so, they came out the next day and I've not heard the noise from the furnace since.

My friend told me that she switched to HMS and she's happy. I have two properties and I've had HMS for a couple of years now. The experience with my most recent claim was perfect. My refrigerator wasn’t working properly and I called in for my issue. They gave me the information who to contact and they already made the reservation for me. I just double-checked and confirmed it and the guy was there the next day. He ordered the parts and within two or three days, it was done. That was the second time I used them and I'm really happy with them. I've recommended them to many of my friends.

I've been with TotalProtect for 2 or more years now and I call in when I submit my claims. I don't see results doing it online and I don't get anything that I need to see. The online thing asked questions that were not pertaining to me so I couldn’t give a legitimate answer on certain things. But when I get people on the phone, they have been very knowledgeable and nice. They tell me that they will try to get somebody out within 24 hours. However, with my air conditioner claim, they couldn't seem to find anybody to come out in my area. I don't know what I am paying them for if they can't send me anybody. I had to get one on my own to work on my air conditioner then and I didn't like it. I thought about changing to another company because of that. But overall, TotalProtect did really well.

Updated on 04/10/2019: I have had a home warranty for my rental home in Palm Harbor Florida for several years. In the spring and fall I have scheduled the "preventive maintenance". Despite the fact that the provider reported in the spring there were no issues with my split system (heat/air) when we needed service in the winter the assigned provider (they use many different companies) said the unit had been neglected and denied service and coverage. They did review the claim but concluded that I would not be covered. The only solution was for me to purchase a new system at the cost of $5000. I was offered no support or consideration for this process, I was on my own. Turns out the "preventive Maintenance" that this plan provides is more of a visual inspection of the equipment and they do not clean or otherwise take any proactive steps to actually maintain the equipment.

I've had HMS Home Warranty for 10 years and I used to be impressed, but I feel less so now. I usually can't talk to somebody after the recording. And I used to get things quicker, and now I gotta wait for 24 hours. Also, I will never let anybody from Sears or anybody working for them come in. I had an older washer and they sent a kid. He didn't even know how to take it apart to fix it. It went on and on, and I said a couple of things had to be fixed. And then they charged me like 52 bucks. I paid it and then it took a month or two to get it back from them. But besides Sears, the contractors are good and get the job done.

Submitting claims with HMS Home Warranty has been a lot better than any other company I've had. Within so many hours, I'm got a call from the service company to set up an appointment. We've had two calls for heating and cooling systems and their guys contacted us within two hours and asked us how severe or if they would move our claim up. Though neither one of the claims were severe enough that we had to have somebody come out immediately. Still, they were out within 24 hours and the service they provided was very good. They knew what they were doing. They asked questions and I told their tech what was going on. Then they fixed my problem.

When we have a problem with any of our appliances and needed it to be repaired, I call up TotalProtect's number and follow their instructions. And then they give me a repair person and a date and time. Their customer service were very knowledgeable. Their technicians are all courteous, clean and know what they're doing. They did the job without having to come back. If there’s a problem that they can’t fix, they try to find somebody who can.