Cal Spas Reviews

The Cal Spas product is good. It's relaxing. It definitely is not saving money. I could argue almost that there is more money spent because of the power situation. But we have four kids so it's something that is utilized for relaxation.

We looked at a couple of other spa manufacturers and resellers but they didn't have anything. It was gonna be six months before they had anything that we could get. Cal Spas actually had the spa at the time we bought it and the installation was on time. We told them exactly what we're looking for and they showed us a couple models. When we bought it, we got to pick a cover and we took a black one. They didn't have that in so we had a brown cover when it was delivered but when the black one came in, they came right out and swapped it out. It was no issue. Cal Spas was a little more expensive but we're happy with the product and service. Also, when you relocate or move, they'll move the spa to your new house for you for 150 bucks. That's an option they provide and we're pretty excited about that.

The tub has been fine. We've had it for four years and we did the set up ourselves.

I sold a house for a lady whose husband had passed away and they had a swim spa. She gave it to me and it was a Cal Spas and I liked it. But it was too big for us. So, I went to Cal Spas and bought a regular-size one. The rep was informative and wasn't pushy. He said he would take away the old one for free. That was great because I didn’t know how I would move it. I had to hire a crane to lift it and get it into my yard. So, I didn't wanna go through that again. Cal Spas had a good-sized crew and they maneuvered it with several dollies and got it out of my backyard and took it away. They did a very nice job.

We keep the spa up and running in the winter and I use it once or twice. During the summer, my husband uses it almost daily. He works outside and it's intense work. He likes to come home and loosen up his muscles. But we've got issues. The light feature doesn't turn on and that needs to be fixed. The headrest that we have is poor quality so, it started to disintegrate in the hot tub. Everything was out of warranty every time we called Cal Spas and they just told us how much it would cost. People should do their research before they buy a hot tub. If I would have done more research, I wouldn't have bought one to begin with. Every other day, you have to add chemicals to it. Twice a year, you have to drain it and refill it. You gotta wash the cover. It's a lot of work.

I ended up choosing Cal Spas because I wanted a recourse. If anything happened to the spa, they would repair it. If anything was wrong, I could reach out to them. Even though their prices may be a bit more than what I could buy somewhere else, at least I had customer support from the one where I purchased it. Every time I emailed with any questions, I got quick answers. They're a very wonderful company.

We were on vacation when the product was delivered, but my son was there and it was super simple. I would recommend Cal Spas. We had a good experience. It was painless, and the spa has been great.

I got a two-person spa from Cal Spas. It has jets and lights. The installation process was great.

I use my Cal Spas hot tub every day during the wintertime. So far, it's been enjoyable. It has jets, lights and a waterfall. It also has a lounge which is my favorite part. However, I've had a couple of small parts failures, like a nozzle breaking. I've had some heater core issues, where it would get too hot and it would shut itself off, which it protected itself. But then I would go to use my hot tub and it'd be cold. I have to restart the heater. But other than those, it works for me 98% of the time. I'm happy with it.

It's been great to have the tub. The turnaround time was fast. The installation was seamless.

I had a great experience with Cal Spas during the purchasing but the installation was a little bit of a challenge. Fortunately, I was there so we got it installed. We've had some challenges with the spa. Something wasn't working very well, and the seller wasn't all that helpful. I like the spa but just a few things and I would not recommend it to anybody else.

I bought the spa and filters. The spa sits on the patio. It's convenient. It's right out the door.

We've had our spa for three years now. The first thing to go was the Cal Spa logo on the floor of the tub. The adhesive failed and the whole thing peeled up and sent globs of adhesive floating around in the tub for weeks. We drained it and scraped the rest of the sticker and adhesive off the bottom of the tub and that was that- a bellwether I suppose. Around that same time we noticed the outer shell around the top edge began to crack in one spot. A year later there are several hair line cracks along the top edge of the shell in several different locations. They are noticeably unsightly and a constant reminder of the lack of quality in this tub.

We found the price point that worked for us and we were able to schedule. Cal Spas delivered on time with care and got everything set up right away. It was straight to the point. We love our new spa. The only issue that we have is that the rubber started peeling off of those headrests. Other than that, everything else is working as expected.

We've had our Cal Spa for four years now and I love it. Also, their customer service is friendly.

I use my Cal Spas every day and I've never had a problem with it. I bought multiple spas from them. It was at a trade show when I first met them and the person I spoke to was very knowledgeable and gave me a great deal. When I needed another spa, I bought from them again. The quality of the spas has been fantastic.

The installers of our Cal Spas were very helpful. It's a six-person and has jets in all the seats. The quality is fine.

I got my second hot tub with Cal Spas. The installation went well. They set up a delivery to the driveway, and then I had to hire another firm to bring it back to the backyard, but it was to be expected. The installers were kind and professional. Compared to other hot tubs, Cal Spas is not the best but for the price, it's good. It's not like a 5 star hot tub, but it's doing well. It is enjoyable and therapeutic and allows me to connect with my friends and family, too.

I bought a new six to eight person hot tub. It's the third one I bought from Cal Spas and it may or may not be the last. But I have had issues with my hot tub. There's a pump that's bad and it's not under warranty anymore. So I'm kind of on my own.

Our Kona hot tub came defective- the light was not threaded properly, causing a leak which destroyed our flooring. There was also a chunk of plastic lodged inside one of the jets which blocked the water. The company never responded to our emails. Concerning the tub, it does. Have a nice variety of jets and a strong shell. The operating system is easy to use. We do like the unit, after all these issues were sorted, but wouldn’t recommend the company.

The color they gave me blends in with the back wall. The tub has the lights, but it doesn’t have speakers. It could have speakers. At first, I was having the pumps on to circulate the water. Then I bought the fogger. But the fogger is not compatible with the spa. I had to drain the water out and reuse it. It's pricey but for what you pay, it’s a good investment. I recommend Cal Spas to everybody. The tub is relaxing. The jets are good for the back. I use it when I get off of work. It puts me to sleep at night. I've been getting a better night's sleep since I've been using that.

I bought a home in March that had a Cal Spas put in 2 years ago. The pump went out and I called my local spa store where the Hot Tub was purchased. They were also the spa store that installed the Cal Spas. This past month, the pump 1 went out and I called for a repair from the spa store and they called Cal Spas to get it covered under warranty. Since I am not the original owner, it is not covered. It is not transferable. What a bunch of bull. First of all, how does the pump go out after 2 years. This means it is a terrible product. And you can't warranty it because you know it is a terrible product. Now get this, the new pump was installed and the 2nd one went out a week later. We had to buy 2 pumps after 2 years of the life of the Hot Tub. Go to another dealer. Cal Spas does not make a good product and you will regret it in the long run. By the way, the pillows also have to be replaced over and over due to tearing in the back. Just awful all the way around.

Cal Spas delivered the tub. It was a pain in the butt because we didn't know everything that it entailed. I had to pay an electrician to come and run the wire. And it needed to be this many volts. That was $2,000. Also, Cal Spas just dropped the tub off. They told me nothing. I asked, "But wait, so how do we get this going? Any instructions?" They gave me a little package and I dealt with it. Whatever they gave us doesn't work. I ended up having to buy the Frog system on Amazon. That finally ended up working. I called them to ask questions and they were not the same one. Once the sale was over, they were, "** off." They're not the best.

I have the 6 by 6 spa and I’ve used it twice. So far, the jets shoot me just fine. I need to learn how to operate the spa and how much chemicals you need to put in.

Cal Spas is a very well-known brand. The salesperson was very knowledgeable and really sweet and funny. I got a really good deal. It was a very good price for the quality. Our spa is very efficient. It is great. It seats eight. It doesn't have music but it does the lighting and the bubbles. It's a wonderful product, but there are some areas that my grandchildren have cut themselves on. It's where the jets come out of. You can easily slice your finger. I told my husband we need to call Cal Spas and see if there's a way that they can come and maybe file it.

I had a positive experience with the Cal Spas representative. He took me around and showed me different items based on my needs. I told him what I wanted, but I had already been doing research. Then he told me what he advised. The tub was on sale and I bought it. I like that it isn't too big. I just need it for myself. It had a good price, too. I got what I consider less than I was gonna have to pay. I'm very happy. It's the best thing I ever bought. I wish I had it while I was still working.

The numbers with Cal Spas worked, we liked what we saw at the fair, and we bought the tub. Our experience was really hassle-free. They came, asked me a bunch of questions, how I wanted it, and answered all my questions. The people who moved the hot tub were great. We got the 8-foot one with two recliners. We had a couple of questions and we called the Cal Spas 1-800 number and they answered the questions that we had.

We bought the spa at a county fair exhibition and so far, everything is fine. A delivery company did the installation and they were very prompt, neat and clean. They set it up as much as they could for what they were doing. We still need to get it programmed and it's supposed to be able to be done on my own. But I haven't been able to. So, I need to work with Cal Spas. I just haven't had the time to reach out to them to do that. But they've been very helpful.

Cal Spas was helpful. They were straightforward when it came to buying the spa. There's no financing. You have to pay it upfront. When we saw the prices here in LA compared to the prices over at the fair, there was much of a difference. The person that helped me out was friendly and very patient with us. It took about an hour for us to decide on which hot tub to get. He mentioned to get the bigger size because we're a lot of people in it. The installation took about 45 minutes. They brought it all the way inside the property, laid it down, and we just had to connect it ourselves. They said they don't provide instructions on how to connect. But we love our hot tub. It's big. The jets work very well.

We got a a seven-seater spa from Cal Spas. It's blue, and it's got the digital control. We also got a topper to it. I like that I can individually change the jets. In the beginning, we would get in and I would adjust the jets. The first three times I got out, I had these little cuts on my fingers. It's happened to all of us. My husband, myself, my child - we've all done it. We've had to touch the cover that turns them up and down in a certain way. You can't just grab it and turn it because you somehow can reach those blades in there which is dangerous.

Cal Spas' rep was straight with me. I had a good experience. When I measured the side of my house, the measurements were perfect just like they asked me to, but what I didn't notice was the gas meter was in the way. So, we had to reschedule and get a crane company to get the spa over. Other than that, Cal Spas worked with me. They were good. I love the spa.

My wife wanted a swim spa, and we bought it for her. The guy we dealt with was great, and he gave us a good deal on it. As a matter of fact, we were at the Pomona Fair when we purchased it. I wasn't there to buy a spa, but it worked out well. The guy was an all around a nice person, and he was worth dealing with. I had to move the swim spa 'cause there was a bit of a problem with the concrete underneath, and I had to redo the concrete to make it level. All in all though, it was great. I was able to get ahold of Cal Spas. It was a little expensive, but I managed to get it done. I would recommend Cal Spas to a friend. It's decent, and my wife likes the swim spa. We've always had real in-ground swimming pools, so having a spa like this is a first for us. It's not bad, and it suits its purpose. It's for my wife to get some exercise, and that's what she's doing in it.

We went to the fair to buy a Cal Spas tub and their reps were extremely helpful. We explained the situation and exactly what we were going to use it for. They gave us a few different options and they didn't try to upsell us anything crazy. And they got us the best thing that fit for what we needed. We purchased the 739LX because we had a specific size requirement and this was the one that fit within our dimensions. We were looking for it for medical purposes as well. Also, the other ones of this size were shorter to the ground where this one is raised up. Aside from that, this one had what they consider therapy jets in place of standard jets. So the jets are a little bit stronger, even though there aren't as many as some of the shorter models. They're more specifically located for medical purposes than just for a fun health accessory.

I was in Pomona Fair. My daughter doesn't like cold water. She wanted a spa. I got Cal Spas and it was more like a thermal pool. It was just a little bit hot. Cal Spas was number one in that. I had a huge trouble getting with the guys for the electricity thing. They came late. They came two hours for four to five days. They always found something like tape or made me buy expensive cable for I don't know what. It was a huge thing. They didn't complete the work even though I paid them. I had to contract other people to try to finish the work. It was a huge mess. My brother also bought a spa from Cal Spas and had the same exact problem. If they could get the person who buys a spa to get the electricity guy, that would be nice because it was a lot of trouble. They take forever and they didn't do things right. Those guys can mess up the spa. It was not nice and I was really upset.

The sales rep was really great about everything, but I found the manager at Cal Spas to be dishonest and too pushy. The guy that was helping us to buy the spa was very nice. He was very calm and informative, but when the manager got involved, I felt rushed. He was just making me hurry up and pick one, and he was picking out things I didn't want. I didn't even want to be talked to by him anymore, but I didn't wanna be rude and say it, so I let him. I felt that because of that, I made the wrong purchase. Also, I was told I was gonna get the handles for the lid that goes on the tub so that would be easy to lift. It was gonna be included with my purchase along with the stairs. The stairs came, but the pieces to make the lid for easy lifting was not there.

I purchased a simple spa from them. It has a kid's seat and a wood veneer finish on the outside. The installers put it where I wanted it and moved it around for me. Cal Spas is reasonable. Take a look at it.

Everybody else just had hot tubs and I was looking for a swim pool. Cal Spas had it on display and made the right deal, and we closed it. It was a very good experience. Because of the size of the swim pool, the installers required a crane. They weren't very informative on all of the requirements needed, especially when it came to connecting the electrical to the spa. The salesman just wanna make the sale. So, getting it here and getting it in and getting it wired was way more complicated than it should have been. But we made it happen. I love the swim spa. It’s excellent. Cal Spas is a good company. They're reputable so I'd feel comfortable buying from them again.

I went in on the last day of the fair, trying to get a good deal, and I met with a guy who claimed that he was the Cal Spas broker from Tennessee. We walked around and tried to get some pricing on some spas. He showed me a number on his phone and said that it was what my payment was going to be. He was pushing and I told him we'd do it. We started doing all the paperwork then he said I was going to start getting emails on my phone. When the emails were coming through, there was a 20-something dollar more month payment than what he showed me. I told him that that was not what we agreed upon and he said it was just in there right now. But once I signed the final paperwork, they'd get the loan taken care of and my payment was going to drop down to what he showed me. But that never happened. I got stuck with that higher payment, which ended up costing me almost $2,000 more over the entire thing.

We used Cal Spas Genesis for three years and the quality is pretty good. We really like it. It can seat up to eight people and you can set up the temperature at a certain time. Overall, it's good and I would recommend it.

We bought a floor model the previous year. The rep at Cal Spas told us it needed to be on the floor until the new ones arrived. He told us they'd arrive around February or March time frame and they arrived as expected. The independent contractor who did the installation was fine. We love the tub. It's a solid quality. I recommend folks to give Cal Spas a shot.