Cal Spas Reviews

I have the 6 by 6 spa and I’ve used it twice. So far, the jets shoot me just fine. I need to learn how to operate the spa and how much chemicals you need to put in.

Cal Spas is a very well-known brand. The salesperson was very knowledgeable and really sweet and funny. I got a really good deal. It was a very good price for the quality. Our spa is very efficient. It is great. It seats eight. It doesn't have music but it does the lighting and the bubbles. It's a wonderful product, but there are some areas that my grandchildren have cut themselves on. It's where the jets come out of. You can easily slice your finger. I told my husband we need to call Cal Spas and see if there's a way that they can come and maybe file it.

I had a positive experience with the Cal Spas representative. He took me around and showed me different items based on my needs. I told him what I wanted, but I had already been doing research. Then he told me what he advised. The tub was on sale and I bought it. I like that it isn't too big. I just need it for myself. It had a good price, too. I got what I consider less than I was gonna have to pay. I'm very happy. It's the best thing I ever bought. I wish I had it while I was still working.

We bought the spa at a county fair exhibition and so far, everything is fine. A delivery company did the installation and they were very prompt, neat and clean. They set it up as much as they could for what they were doing. We still need to get it programmed and it's supposed to be able to be done on my own. But I haven't been able to. So, I need to work with Cal Spas. I just haven't had the time to reach out to them to do that. But they've been very helpful.

Cal Spas was helpful. They were straightforward when it came to buying the spa. There's no financing. You have to pay it upfront. When we saw the prices here in LA compared to the prices over at the fair, there was much of a difference. The person that helped me out was friendly and very patient with us. It took about an hour for us to decide on which hot tub to get. He mentioned to get the bigger size because we're a lot of people in it. The installation took about 45 minutes. They brought it all the way inside the property, laid it down, and we just had to connect it ourselves. They said they don't provide instructions on how to connect. But we love our hot tub. It's big. The jets work very well.

We got a a seven-seater spa from Cal Spas. It's blue, and it's got the digital control. We also got a topper to it. I like that I can individually change the jets. In the beginning, we would get in and I would adjust the jets. The first three times I got out, I had these little cuts on my fingers. It's happened to all of us. My husband, myself, my child - we've all done it. We've had to touch the cover that turns them up and down in a certain way. You can't just grab it and turn it because you somehow can reach those blades in there which is dangerous.

Cal Spas' rep was straight with me. I had a good experience. When I measured the side of my house, the measurements were perfect just like they asked me to, but what I didn't notice was the gas meter was in the way. So, we had to reschedule and get a crane company to get the spa over. Other than that, Cal Spas worked with me. They were good. I love the spa.

I was in Pomona Fair. My daughter doesn't like cold water. She wanted a spa. I got Cal Spas and it was more like a thermal pool. It was just a little bit hot. Cal Spas was number one in that. I had a huge trouble getting with the guys for the electricity thing. They came late. They came two hours for four to five days. They always found something like tape or made me buy expensive cable for I don't know what. It was a huge thing. They didn't complete the work even though I paid them. I had to contract other people to try to finish the work. It was a huge mess. My brother also bought a spa from Cal Spas and had the same exact problem. If they could get the person who buys a spa to get the electricity guy, that would be nice because it was a lot of trouble. They take forever and they didn't do things right. Those guys can mess up the spa. It was not nice and I was really upset.

I purchased a simple spa from them. It has a kid's seat and a wood veneer finish on the outside. The installers put it where I wanted it and moved it around for me. Cal Spas is reasonable. Take a look at it.

Everybody else just had hot tubs and I was looking for a swim pool. Cal Spas had it on display and made the right deal, and we closed it. It was a very good experience. Because of the size of the swim pool, the installers required a crane. They weren't very informative on all of the requirements needed, especially when it came to connecting the electrical to the spa. The salesman just wanna make the sale. So, getting it here and getting it in and getting it wired was way more complicated than it should have been. But we made it happen. I love the swim spa. It’s excellent. Cal Spas is a good company. They're reputable so I'd feel comfortable buying from them again.

I went in on the last day of the fair, trying to get a good deal, and I met with a guy who claimed that he was the Cal Spas broker from Tennessee. We walked around and tried to get some pricing on some spas. He showed me a number on his phone and said that it was what my payment was going to be. He was pushing and I told him we'd do it. We started doing all the paperwork then he said I was going to start getting emails on my phone. When the emails were coming through, there was a 20-something dollar more month payment than what he showed me. I told him that that was not what we agreed upon and he said it was just in there right now. But once I signed the final paperwork, they'd get the loan taken care of and my payment was going to drop down to what he showed me. But that never happened. I got stuck with that higher payment, which ended up costing me almost $2,000 more over the entire thing.

We used Cal Spas Genesis for three years and the quality is pretty good. We really like it. It can seat up to eight people and you can set up the temperature at a certain time. Overall, it's good and I would recommend it.

We bought a floor model the previous year. The rep at Cal Spas told us it needed to be on the floor until the new ones arrived. He told us they'd arrive around February or March time frame and they arrived as expected. The independent contractor who did the installation was fine. We love the tub. It's a solid quality. I recommend folks to give Cal Spas a shot.

The woman at Cal Spas who waited on us was very helpful and we got all the information we needed from our visit there. We looked at the products and they had a product that was in the size and price category we were looking for and they seemed very willing to work with us. They gave us a pretty good deal so we went with them. Also, the service we got after the sale to make sure that we were happy with it was top-notch. When we had questions about the operation of the spa, they sent a technician out to go over all our issues with us and he really knew his business.

I purchased Cal Spas in 1999. So, my latest purchase was because I liked the first one. I got a three-person 250-gallon spa. It does what I want it to do. It bubbles and it's hot. It has whirlpool. It has a water feature. It's kind of standard with everything.

Cal Spas' pricing was more in our price affordability. We went in store and looked at the models and decided what we wanted. We bought two. Customer service was fine. We’re able to make a deal on two of them. They took a really long time. When we first ordered the spas, they told us three to four months. But it ended up being more like 9 or 10 months. This was during COVID and they were having issues getting parts. These are not from the manufacturer as the manufacturer is here. It was for some of the electronics and things. It was a struggle to get into inventory to do their job.

Cal Spas is a good spa to get into. It has the smoother finish inside so it doesn't build up the scale or the hard water as bad. And it fit our budget. In the beginning I had a problem with electrical and the manager was not helpful. We had our uncle who is an electrician do it because it cost a bit for Cal Spas to come out and do it. Other than that, the interior is good. Some of the adjustments on the jets stick a bit, like the air valves. We did the wood surround, and that faded quickly. We love the features, since we have some lower back pain and muscle aches.

It took a while but the delivery of our spa went really smoothly. The quality is great and I really like the fact that we haven't had them come out for service. I only have good things to say about them.

I haven't had any issues with the spa. It's perfect and I'd tell others to buy one.

The spa that I purchased from Cal Spas is a three-person 250-gallon spa. One of the main factors of why I purchased this spa was the guy that they had selling them. He was very knowledgeable and a good salesman. But I've had it for four years and I've already replaced the heating element and I have some issues with jets that are gonna need to be replaced.

We've ordered from them a handful of times. The only issue I had was one time, they were very adamant about pushing out the product as soon as it was in their inventory or as soon as it was finished with the production process. It was over Christmas and New Year's Eve and the freight charges to get it from California all the way to Tennessee were pretty high so I tried pushing it back another week but they were not budging.

I utilize my Cal Spas at least once a week. Last year, the headrest started to bubble like the skin was bubbling off the cushion. Other than that, it's been fine. It's worked fine.

I went to the warehouse of Cal Spas and liked what I saw. Their rep was excellent. I got a four-seater hot tub. It has the foot massage, jets in the back, lower back jets, and the upper body. It's all easy to turn the jets on and off. I like that the tub is relaxing, comfortable, good in the muscles, and the jets are powerful.

The spa is comfortable, nice, and deep, which is what we like about it. The customer service is great. The reps told us what we need and what to do and all the information they gave us was good. Every time we go in there to get chemicals, they're really nice about everything.

The techs put a new motor in and they were fine.

It's always been a really good experience with the reps at Cal Spas.

We go out most evenings and hang out out there in our Cal Spas to relax. It's better than the old tub we had. When it was installed, the process was fine but it was done when it was cold out. So, we had some cover problems and it took a little more effort to get them to come out and fix those. But their reps have been knowledgeable and they were there to help when we needed them.

We have two cabins. We bought our first hot tub for our cabins, then we liked that. It was a good fit for our cabin rental. So when we built the second cabin, we tried to get the exact same one, which we thought we did. But apparently, the interface was different. The tub itself is fine. But we want them to be exactly the same. The components were different even though they were the same model. But their reps get back to us pretty quickly when we need something or if we have to call.

DO NOT PURCHASE! They sold their customer a lemon of a hot tub, so the client had reached out to my service company for repair which we completed (and the customer was happy). Upon completion of the repair, we billed Cal Spa for the warranty work performed to which they have not paid. After multiple emails and calls, they simply don't care enough to handle it. Sad that this is how they treat a warranty provider after we bailed them out a tough situation. BUYER BEWARE!!!!

Although not dressed very well and not well-kept, the delivery guys were very good at their job and they knew exactly what to do with my odd-shaped property.