Cal Spas

DO NOT PURCHASE! They sold their customer a lemon of a hot tub, so the client had reached out to my service company for repair which we completed (and the customer was happy). Upon completion of the repair, we billed Cal Spa for the warranty work performed to which they have not paid. After multiple emails and calls, they simply don't care enough to handle it. Sad that this is how they treat a warranty provider after we bailed them out a tough situation. BUYER BEWARE!!!!

Although not dressed very well and not well-kept, the delivery guys were very good at their job and they knew exactly what to do with my odd-shaped property.

We got a swim spa from Cal Spas. The delivery and set up was fine. However, I'm having issues, right now, with one of my control pads. I've already had speakers go out in it, which were not under warranty. Also, the paneling on the side seems to be popping out of place an awful lot.

We've had an excellent experience with the product. Our spa has the lay down seat where my head's up. It has a waterfall and jets for my back. It's beneficial for health, lowers my stress level and it gives me a good time in the evening.

This is a good hot tub company. Our six-person tub fits four people comfortably. We bought it because we didn't have the where you have to have the bigger outlet, where you can just plug it into a normal one. But I would definitely say that it doesn't hold the heat as well, especially in the wintertime. So, we're looking to upgrade that. Other than that, its performance is good. You get what you pay for and ours wasn't that expensive.

The installation experience was good. Working with their reps has always been good as well.

Delivery and installation went very well. The stereo system died right away and I've never fixed it. Other than that, I like the overall quality. The hot tub is holding up well.

The installers from Cal Spas were very professional and 90% of the tub is very good. But there's one little cosmetic defect where the coating on the neck pads disintegrated on all three pads and they're not covered by the warranty.

Recent purchase of a Cal Spa. This thing is horrible. This is my 3rd hot tub I have bought new. First of all, I can't speak on other brands' touchscreen but on Cal Spa they are terrible, do not get a touch screen. 2nd thing, two jets that are side by side will not put out even water, one will be stronger than the other. I also paid for the wifi to work with my phone, doesn't work. They replaced it with an upgrade, that doesn't work! I can't put in words how much I hate this thing!

The Cal Spas store is close to us, and they were running a sale. We got a four-person hot tub. Some of the plastic cracked on it during the installation, but they replaced it. We really didn't use it that often, so we ended up selling it but we loved it. We like the jets. Overall, I liked the product and I'd recommend it.

The delivery man was very professional and he dropped off the spa we got. It is the perfect size and it warms up the water. But the mouth where you control the air is fading a bit. Other than that, there are no broken parts and it's still hanging in there.

Cal Spas needs to improve their customer service big time because I had issues with this bath and the customer service is really bad. First of all, they sent a guy that thought that I just crossed the border. No, I crossed the border a long time ago. I know what I'm talking about. I'm not being an expert on Jacuzzis, but I have common sense. Right now, I'm having a couple of issues with the circuit board and the control panel. But I'm not gonna call Cal Spas. When I had an issue with one of the jets, they couldn't help me with it. They made a big deal out of it. I ended up going to Anderson, cost me 15 bucks, and I fixed it myself. I shouldn't have to do that. Cal Spas should have supported their product.

Purchased spa 3/2022 and from day one pumps, lights, jets and waterfall have not worked or randomly kick on or off. Service has been out a few time and tried to fix jet and burned out lighting. They have also been out due to waterfalls not operating and pumps/jets kicking on and off. First guys said that’s the way it’s supposed to run. Second guy showed up but repair, but left in the 10 minutes it took us to get home. By the way, asked them to call half hour prior to arrival. Never have for any “repair”. About 5th time, Zack shows up and he’s very knowledgeable. Said waterfall is damaged and the display panel needed replaced or repaired. He had to order parts. That was months ago.

Customer service gave us a bunch of options and helped us figure out what would best fit our needs. I liked the politeness of the people. Everybody was great. We had them come up to install the tub and they were right out the next day.

Purchased a 730 series hot tub ten months ago. The pumps went into in-op mode. the local dealer sent out an inexperienced employee and determined a $6 30 watt fuse was the problem. No problem, they didn't have fuses in stock, special order, next week? I told him Lowe's had them in stock... no response. After my **, the local dealer sent out an experienced tech. Yes, the fuse was blown as well as the number two pump! Another two week wait. The #2 came in the earlier inexperienced employee installed it. While he was testing it, he said 'great, it's working!' (NOT). Pointed out the #2 jets are still not working! He said give it thirty minutes for it to 'prime'. He left.

We looked around and Cal Spas had the best model and the price. They did a good job with the installation. From the time the crew showed up to move the old tub out and put that one in, that took 45 minutes to an hour. We like our tub when we use it. It helps sone on arthritis. It's just we haven't been using it as much as we used to. I'm getting older and it's getting harder to get in and out. To maintain the tub, we just check the chemicals and clean the filter once in a while.

The reps did a great job and they were very informative and on hand. Even the contractors that brought the spa to my home did a fantastic job. I've had overall good experience with it. The only issue that I originally had was the jets were popping off. But I'm CPO-certified so it wasn't that difficult for me to push it back in and turn them. Other than that, the controls are good and everything works well.

Enthusiastic sales, poor service. Less than 1 wk after spa installation the control panel went dead. A week later we still had no info on repair status, no scheduled service appointment able to be scheduled until part received. Cal Spas ground shipped updated replacement part to our rural camp (we don't have a mailbox and are NOT there full time). No concern by either for how long this will take, guests coming for 2nd weekend, electricity use. Local dealer telling us we may have to install part ourself or we arrange for someone near camp to! Cal Spas told us to look up VP name if we want to escalate concerns further.

Cal Spas did a good job. The installers came in here with a foot and a half of snow, and they got the spa put up on the deck with no problem. Being in the spa is great. It’s very comfortable and therapeutic. Both me and my wife have got some joint issues and we jump in there, and you don’t have to worry about it. It feels good.

I liked Cal Spas' price. It's just their website needs to be a little bit more friendly for finding parts. The installation team was fair. I had a little incident. My gate was not big enough. I told them to wait a couple of minutes and I had knocked down a wall so they could get through, and they packed up and left. I had to make a second appointment. It took me about half an hour to move the fence, but their rules are their rules. Other than that, the salespeople and the people I've dealt with are very good.

The spa makes hot water. It has lights and jets. Usage is good, except that it's very difficult to program. Other than that, the quality has been fine. Don't get the program that I have. You have to get an updated program.

I ended up having to pay a one lump sum payment instead of financing the hot tub because that part of the process wasn’t really clear. So I wasn’t happy with that. Once I purchased it, I also found out that I had to pay for a new gate because we had to knock one part of my wall down to get the tub in. I like the multiple jets but the quality of the tub is kind of poor. I can’t tell what’s going on underneath the plastic material around the side. It protrudes out a little bit. But it looked like that since they installed it. So I couldn’t tell if that was a defect or it was supposed to look like that.

We set up a time for the installers to come over and deliver it. They had their little doohickey to wheel the spa over to the area and they set it down where we wanted it. It gives us what we're looking for in a spa as far as moving water, heated water, and a cover that keeps it protected throughout the year. The usage for the spa is much greater than spending the same amount of money for other recreational products.

My experience with Cal Spas has been good. I use the tub for therapeutic benefits and the quality is excellent. The reps have been good.

We use the spa more in the summer months than in the winter months, and the quality has been good.

We purchased our spa from Gordon's Pools around September 2015, and from that time we have not had some our lights working or the Bluetooth radio. We have been in touch with Barry about these problems and nothing is getting done. He comes with a hand full of light, but not the right stuff to connect the lights or he doesn't have all the right lights. We would love to have the lights in that go in our spa we purchased that were never put in correctly. And the radio working also.

I only had the Cal Spa for a few months and I was having trouble with it. It kept getting dirty and it was putting all kinds of debris in the spa. It looked like something was coming apart in there. I had to keep cleaning it. I called them and asked them for help but they were absolutely no help at all. They told me that I had to just maintain cleaning it and they wouldn't send anybody out. They wanted to argue with me and it got heated enough that my boyfriend talked to them. They wouldn't concede to do anything to help me.

My experience with Cal Spas has been good. The product does its job. I’m satisfied.

Cal Spas had a beautiful spa on display and we decided to purchase that. The crew came that very next week for the installation. The spa came with a gazebo and some barstools. It has a little bar area and we really like that with some planters, it looks super nice. It's a great size for us and my grandkids also enjoy it. It's like a small pool for them. When it comes to this kind of purchase, be ready to keep good maintenance on it. We've had a couple of issues where we didn't put the chemicals in correctly so we had a little fungus. We had to empty out the spa and suction out all the jets and clean it out real well and refill it.

I went into a spa dealer and liked the colors and the deal that they offered. They were super helpful and nice people. It was easy. And I bought the spa. The quality is superb. I have a pool, and it has a Jacuzzi at the end. It's too hard to heat every time. But I have to keep it. So, I decided to put one on my porch. And it's just always hot. It always stays working. And I've never had one minute problem with it, never had to call anybody. It has a light that changes color, and that has always worked. And the Jets are good. If I went down and looked at the new ones, I would want another one. Soon they will come out with massaging jets that go up and down like my Infinity chair. I like Cal Spas a lot. I'd recommend it.