Cal Spas

Cal Spas Reviews

Cal Spas Reviews
4.3(853)

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Overall Rating
4.3 out of 5
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About Cal Spas

With over 35 years of experience, Cal Spas is a provider of luxury spas and accessories. We pride ourselves in being a top Global Manufacturer of Home Resort Products.

Innovation and technological advancements are top priorities when crafting Cal Spas products. Built with more standard features and designer appeal, our products are a great addition to any outdoor space.

Pros & Cons

Pros

  • Customizable jet configurations
  • Warranty on all models
  • Hydrotherapy massage features

Cons

  • No instant trade-in quotes
  • Prices found through local dealers

Bottom Line

Cal Spas offers a range of highly customizable hot tub models with a variety of seating options and jet configurations. All of its hot tubs come with a standard warranty, but pricing estimates aren’t available online.

Cal Spas Reviews

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Page 2 Reviews 5 - 35
Verified purchase

Reviewed Oct. 3, 2023

I have the 6 by 6 spa and I’ve used it twice. So far, the jets shoot me just fine. I need to learn how to operate the spa and how much chemicals you need to put in.

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Response from Cal Spas

Hi Stanley,

Thank you for taking the time to provide your feedback on your new spa purchase. Glad to hear you are happy with your purchase. Please contact our technical support team for assistance on the spas operation and chemical maintenance. # 800-225-7727 Ext. 777

Sincerely,

The Cal Spas Team

Verified purchase
PriceStaff

Reviewed Oct. 1, 2023

Cal Spas is a very well-known brand. The salesperson was very knowledgeable and really sweet and funny. I got a really good deal. It was a very good price for the quality. Our spa is very efficient. It is great. It seats eight. It doesn't have music but it does the lighting and the bubbles. It's a wonderful product, but there are some areas that my grandchildren have cut themselves on. It's where the jets come out of. You can easily slice your finger. I told my husband we need to call Cal Spas and see if there's a way that they can come and maybe file it.

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Response from Cal Spas

Hello Ana,

Thank you for taking the time to provide your feedback and for sharing your experience. We are glad to hear you are happy with your purchase. We will be in touch with you shortly regarding your concerns with the jets. We will schedule our tech to go out and replace them.

Sincerely,

The Cal Spas Team

Verified purchase
PriceStaff

Reviewed Sept. 29, 2023

I had a positive experience with the Cal Spas representative. He took me around and showed me different items based on my needs. I told him what I wanted, but I had already been doing research. Then he told me what he advised. The tub was on sale and I bought it. I like that it isn't too big. I just need it for myself. It had a good price, too. I got what I consider less than I was gonna have to pay. I'm very happy. It's the best thing I ever bought. I wish I had it while I was still working.

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Response from Cal Spas

Hi Ida,

Thank you for taking the time to share your experience and for the positive review. Happy to hear you are enjoying your spa and it has been a relaxing addition to your backyard.

Sincerely,

The Cal Spas Team

Verified purchase
Installation & SetupPunctuality & SpeedStaff

Reviewed Sept. 16, 2023

We bought the spa at a county fair exhibition and so far, everything is fine. A delivery company did the installation and they were very prompt, neat and clean. They set it up as much as they could for what they were doing. We still need to get it programmed and it's supposed to be able to be done on my own. But I haven't been able to. So, I need to work with Cal Spas. I just haven't had the time to reach out to them to do that. But they've been very helpful.

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Response from Cal Spas

Hello Rhonda,

Thank you for the 5 Star Review. We have technicians available that would be more than happy to walk you through the set up and general functions of your new spa. Please call #800-225-7727 Ext. 777 when you're ready.

thanks again for taking the time to provide your feedback.

Sincerely,

The Cal Spas Team

Verified purchase
Installation & SetupPriceStaff

Reviewed Sept. 16, 2023

Cal Spas was helpful. They were straightforward when it came to buying the spa. There's no financing. You have to pay it upfront. When we saw the prices here in LA compared to the prices over at the fair, there was much of a difference. The person that helped me out was friendly and very patient with us. It took about an hour for us to decide on which hot tub to get. He mentioned to get the bigger size because we're a lot of people in it. The installation took about 45 minutes. They brought it all the way inside the property, laid it down, and we just had to connect it ourselves. They said they don't provide instructions on how to connect. But we love our hot tub. It's big. The jets work very well.

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Response from Cal Spas

Hello Fernando,

Thank you for taking the time to provide your Feedback and for the 5 Stars. Glad to hear the purchase went smooth and you were able to get the right hot tub to fit your families needs.

Sincerely,

The Cal Spas Team

Verified purchase

Reviewed Aug. 26, 2023

We got a a seven-seater spa from Cal Spas. It's blue, and it's got the digital control. We also got a topper to it. I like that I can individually change the jets. In the beginning, we would get in and I would adjust the jets. The first three times I got out, I had these little cuts on my fingers. It's happened to all of us. My husband, myself, my child - we've all done it. We've had to touch the cover that turns them up and down in a certain way. You can't just grab it and turn it because you somehow can reach those blades in there which is dangerous.

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Response from Cal Spas

Hi Carolina,

Thank you for the review and for your feedback. Please contact us directly and we can see how we can remedy the jet situation, we do have a technician that can go out to evaluate if needed. #800-225-7727 Ext. 772

Sincerely,

The Cal Spas Team

Verified purchase
Staff

Reviewed Aug. 25, 2023

Cal Spas' rep was straight with me. I had a good experience. When I measured the side of my house, the measurements were perfect just like they asked me to, but what I didn't notice was the gas meter was in the way. So, we had to reschedule and get a crane company to get the spa over. Other than that, Cal Spas worked with me. They were good. I love the spa.

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Response from Cal Spas

Hi Lissette,

Thank you for the 5 Star Review and for sharing your experience. I am sorry to hear that the delivery didn't go as planned but ended up working out. We are happy to hear that you are enjoying your new Cal Spa.

Sincerely,

The Cal Spas Team

Verified purchase
Customer ServicePricePunctuality & SpeedStaff

Reviewed Aug. 11, 2023

I was in Pomona Fair. My daughter doesn't like cold water. She wanted a spa. I got Cal Spas and it was more like a thermal pool. It was just a little bit hot. Cal Spas was number one in that. I had a huge trouble getting with the guys for the electricity thing. They came late. They came two hours for four to five days. They always found something like tape or made me buy expensive cable for I don't know what. It was a huge thing. They didn't complete the work even though I paid them. I had to contract other people to try to finish the work. It was a huge mess. My brother also bought a spa from Cal Spas and had the same exact problem. If they could get the person who buys a spa to get the electricity guy, that would be nice because it was a lot of trouble. They take forever and they didn't do things right. Those guys can mess up the spa. It was not nice and I was really upset.

The spa came out a little bit late too but that was all right. It was like just one week late. It was not a huge thing for me. Cal Spas should tell the people where to put right the connection system. I made my own floor and I contracted somebody to do that. They did it right. It was just the measurement was little bit of a little problem for me. They plugged everything okay. It was not a big deal.

The spa working right. Just I have a little bit of trouble with the buttons. I don't know necessarily how they work. I had to read the manual. But it was hard because nobody came and said, "Oh, you have to do like this or like that." I was like in a little bit of trouble. I had to figure out through YouTube, which I did. I have an arc of water and it's not working that much right now. One is working and the other one is low. I don't like that but I don't know how to fix it. I will just figure it out on my own.

That aside, I like the spa a lot. My problem is that I didn't get the person to put it in the right way. Now, I don't know if my spa is wrong because of that or if my spa came wrong. But now that I fixed it, it gets super hot like I want it to be. It has a lot of seats in the whole thing. I have a big family and when I have parties, we can all sit in the spa. Maybe 102 people can sit in it. That's really nice. But the cleaning is a bit of a trouble for me. And I had to figure it all out on internet how to clean it. it would be nice if Cal Spas brings a little class. On the whole, I love the spa but I was really disappointed.

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Response from Cal Spas

Hi Marjourie,

Thank you for sharing your experience and for the review. If there is something we can assist you with please feel free to reach out we would be happy to assist. # 800-225-7727 Ext 772.

Thank you,

Cal Spas

Verified purchase

Reviewed July 16, 2023

I purchased a simple spa from them. It has a kid's seat and a wood veneer finish on the outside. The installers put it where I wanted it and moved it around for me. Cal Spas is reasonable. Take a look at it.

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Response from Cal Spas

Hi Jeffrey,

Thank you for taking the time to provide your feedback and for the 5 stars. We hope you enjoy your spa for many years to come.

Sincerely,
Tiffany Chacon

Customer Service Manager

Verified purchase

Reviewed July 16, 2023

Everybody else just had hot tubs and I was looking for a swim pool. Cal Spas had it on display and made the right deal, and we closed it. It was a very good experience. Because of the size of the swim pool, the installers required a crane. They weren't very informative on all of the requirements needed, especially when it came to connecting the electrical to the spa. The salesman just wanna make the sale. So, getting it here and getting it in and getting it wired was way more complicated than it should have been. But we made it happen. I love the swim spa. It’s excellent. Cal Spas is a good company. They're reputable so I'd feel comfortable buying from them again.

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Response from Cal Spas

Hi Newell,

Thank you for providing your feedback and for the great review. We are glad to hear that you are enjoying your new Swim Spa. I apologize for the lack of information provided for the electrical set up, we do have a technical support line available should you have any questions regarding your spa.

# 800-225-7727 Ext. 777

Sincerely,
Tiffany Chacon

Customer Service Manager

Verified purchase
Customer ServiceSales & MarketingPriceStaffBilling

Reviewed July 16, 2023

I went in on the last day of the fair, trying to get a good deal, and I met with a guy who claimed that he was the Cal Spas broker from Tennessee. We walked around and tried to get some pricing on some spas. He showed me a number on his phone and said that it was what my payment was going to be. He was pushing and I told him we'd do it. We started doing all the paperwork then he said I was going to start getting emails on my phone. When the emails were coming through, there was a 20-something dollar more month payment than what he showed me. I told him that that was not what we agreed upon and he said it was just in there right now. But once I signed the final paperwork, they'd get the loan taken care of and my payment was going to drop down to what he showed me. But that never happened. I got stuck with that higher payment, which ended up costing me almost $2,000 more over the entire thing.

When I called him back about it, he said he didn't know what happened. By this time he was back in Tennessee. He said we was going to figure it out, so he calls this guy named Dylan, the Pomona Fair manager. I talked to Dylan during the whole transaction the first time, too. So I told Dylan what was going on and he said he would find out what was going on and make it right. He said he'd call me right back but he wouldn't even call me back. He would just text me and he said that the other said that he gave me that one price. And I was pissed because we just got off the phone and he acknowledged the price we discussed and what he showed me. But when Dylan called him up, he backed out of his story and told Dylan a different story. Then, none of them would get on the phone. They'd only text me.

Then, Dylan told me to take it or leave it. He said I could cancel my deal by 4 o'clock that day, otherwise, I'd be locked in for 10 years. I was pretty pissed off about it and I felt like we got jerked around a little bit. But we went ahead with it and so far, we like the spa. But in one of the sales pitches that we got, the rep said that we'd get 96 jets or as low as 40 jets. He said that if we went lower, our jets would be a lot stronger because they'd be pumping out through the holes less. He said the jets would push you off your seats if you turn it up all the way. So we went with the lower amount of jets to get more power. But they're not as powerful as what we're used to or what we thought they would be.

Besides the jets issue, the spa is great quality. It's brand new, and it's nice and shiny. We got the top-of-the-line spa and my wife's really happy with it. But if we were to do it again, we'd probably pass on it just for what the sales pitch was, what they were telling us, what we ended up getting, and the price we were promised which we didn't get.

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Response from Cal Spas

Hi Dirk,

Thank you for taking the time to provide your feedback and for the review. I do apologize on behalf of the salesman on your purchase experience. I hope that you are enjoying your new spa and continue to enjoy it for years to come!

Sincerely,
Tiffany Chacon

Customer Service Manager

Verified purchase
Staff

Reviewed June 28, 2023

We used Cal Spas Genesis for three years and the quality is pretty good. We really like it. It can seat up to eight people and you can set up the temperature at a certain time. Overall, it's good and I would recommend it.

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Response from Cal Spas

Hello Lia,

Thank you for taking the time to submit a review and provide your feedback. We are happy to hear you are enjoying your Cal Spa.

Sincerely,

The Cal Spas Team

Verified purchase
Customer ServiceInstallation & SetupPunctuality & SpeedStaff

Reviewed May 19, 2023

We bought a floor model the previous year. The rep at Cal Spas told us it needed to be on the floor until the new ones arrived. He told us they'd arrive around February or March time frame and they arrived as expected. The independent contractor who did the installation was fine. We love the tub. It's a solid quality. I recommend folks to give Cal Spas a shot.

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Response from Cal Spas

Thank you so much for the 5 Star Review! We appreciate your business and are happy to hear you are happy with your spa purchase.

Sincerely - The Cal Spas Team

Verified purchase
Customer ServiceInstallation & SetupPriceStaff

Reviewed May 19, 2023

The woman at Cal Spas who waited on us was very helpful and we got all the information we needed from our visit there. We looked at the products and they had a product that was in the size and price category we were looking for and they seemed very willing to work with us. They gave us a pretty good deal so we went with them. Also, the service we got after the sale to make sure that we were happy with it was top-notch. When we had questions about the operation of the spa, they sent a technician out to go over all our issues with us and he really knew his business.

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Response from Cal Spas

Thank you for the 5 Star Review. We’re thrilled that you were satisfied with the service you received from your local Cal Spas Dealer. Your feedback is appreciated!

Sincerely - The Cal Spas Team

Verified purchase
Maintenance

Reviewed May 19, 2023

I purchased Cal Spas in 1999. So, my latest purchase was because I liked the first one. I got a three-person 250-gallon spa. It does what I want it to do. It bubbles and it's hot. It has whirlpool. It has a water feature. It's kind of standard with everything.

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Response from Cal Spas

Thank you so much for the 5 Star Review! We appreciate your business and are happy to hear you are happy with your spa purchase.

Sincerely - Cal Spas Team

Verified purchase
Customer ServiceSales & MarketingPricePunctuality & SpeedStaffWarranty

Reviewed May 10, 2023

Cal Spas' pricing was more in our price affordability. We went in store and looked at the models and decided what we wanted. We bought two. Customer service was fine. We’re able to make a deal on two of them. They took a really long time. When we first ordered the spas, they told us three to four months. But it ended up being more like 9 or 10 months. This was during COVID and they were having issues getting parts. These are not from the manufacturer as the manufacturer is here. It was for some of the electronics and things. It was a struggle to get into inventory to do their job.

The spas are okay and we enjoy them but they are not my favorite. We've had a few issues with them. We have a swim spa and a regular spa. We put the cover on the swim spa. But all the metal parts start rusting and it looks bad. I made Cal Spas aware of it and they said that was not their fault. They were non-responsive. We now have to get in there and try to scrub the rust off. They don't offer anything. We've had a couple of the things that you adjust where the flow comes out of the jets in the regular spa blow-out. They did come and fix those under warranty so that part was good. But it was aggravating when it happens when it’s a brand-new spa.

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Response from Cal Spas

Thank you for the review! We apologize for the production delays on your product, Covid19 did take a toll on the supply chain in all industries. Your feedback is much appreciated. We're always looking to improve.

- Cal Spas Team

Verified purchase
PricePunctuality & SpeedStaff

Reviewed May 10, 2023

Cal Spas is a good spa to get into. It has the smoother finish inside so it doesn't build up the scale or the hard water as bad. And it fit our budget. In the beginning I had a problem with electrical and the manager was not helpful. We had our uncle who is an electrician do it because it cost a bit for Cal Spas to come out and do it. Other than that, the interior is good. Some of the adjustments on the jets stick a bit, like the air valves. We did the wood surround, and that faded quickly. We love the features, since we have some lower back pain and muscle aches.

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Response from Cal Spas

Thanks for the review! We are so glad you liked our product. Sorry to hear about the hiccups you have encountered down the way. Please contact our support team if needed. #800-225-7727 Ext. 772

- Cal Spas Team

Verified purchase
Customer ServicePrice

Reviewed May 10, 2023

It took a while but the delivery of our spa went really smoothly. The quality is great and I really like the fact that we haven't had them come out for service. I only have good things to say about them.

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Response from Cal Spas

Thank you for the 5-star review! We're glad you love our product. We hope you continue to enjoy using it!"

Cal Spas Team

Verified purchase
Installation & Setup

Reviewed April 13, 2023

I haven't had any issues with the spa. It's perfect and I'd tell others to buy one.

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Response from Cal Spas

Thank you for the 5 Star review! We are very happy to hear that you love your Cal Spa. - The Cal Spas Team

Verified purchase
Staff

Reviewed April 12, 2023

The spa that I purchased from Cal Spas is a three-person 250-gallon spa. One of the main factors of why I purchased this spa was the guy that they had selling them. He was very knowledgeable and a good salesman. But I've had it for four years and I've already replaced the heating element and I have some issues with jets that are gonna need to be replaced.

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Response from Cal Spas

Hello Josh,

Happy to hear that you had a friendly purchase experience with your local Cal Spas Dealer. Feel free to reach out to our Customer Service Department for ordering assistance when your ready to replace your jets. - Cal Spas

Verified purchase
Customer ServiceInstallation & SetupPriceStaff

Reviewed March 25, 2023

We've ordered from them a handful of times. The only issue I had was one time, they were very adamant about pushing out the product as soon as it was in their inventory or as soon as it was finished with the production process. It was over Christmas and New Year's Eve and the freight charges to get it from California all the way to Tennessee were pretty high so I tried pushing it back another week but they were not budging.

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Verified purchase
Staff

Reviewed March 15, 2023

I utilize my Cal Spas at least once a week. Last year, the headrest started to bubble like the skin was bubbling off the cushion. Other than that, it's been fine. It's worked fine.

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Response from Cal Spas

Hi Tim,

Thank you for your feedback. We appreciate you for being Cal Spas Customer.

Cal Spas Team

Verified purchase
Staff

Reviewed March 14, 2023

I went to the warehouse of Cal Spas and liked what I saw. Their rep was excellent. I got a four-seater hot tub. It has the foot massage, jets in the back, lower back jets, and the upper body. It's all easy to turn the jets on and off. I like that the tub is relaxing, comfortable, good in the muscles, and the jets are powerful.

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Response from Cal Spas

Hi Todd,

Thank you for the positive feedback and for sharing your experience. We appreciate you!

Cal Spa Team

Verified purchase
Customer ServiceInstallation & SetupSales & MarketingStaff

Reviewed March 1, 2023

The spa is comfortable, nice, and deep, which is what we like about it. The customer service is great. The reps told us what we need and what to do and all the information they gave us was good. Every time we go in there to get chemicals, they're really nice about everything.

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Response from Cal Spas

Thank you for the 5 Star review. We are very happy to hear that you love your Cal Spa. - The Cal Spas Team

Verified purchase
Customer ServicePrice

Reviewed March 1, 2023

The techs put a new motor in and they were fine.

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Verified purchase
Customer ServiceInstallation & SetupStaff

Reviewed Feb. 18, 2023

It's always been a really good experience with the reps at Cal Spas.

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Verified purchase
Installation & SetupPriceStaff

Reviewed Feb. 9, 2023

We go out most evenings and hang out out there in our Cal Spas to relax. It's better than the old tub we had. When it was installed, the process was fine but it was done when it was cold out. So, we had some cover problems and it took a little more effort to get them to come out and fix those. But their reps have been knowledgeable and they were there to help when we needed them.

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Response from Cal Spas

Thank you for the 4 Star Rating. We are happy to hear you are enjoying your Cal Spa. - The Cal Spas Team

Verified purchase
Customer ServiceInstallation & SetupPunctuality & SpeedStaff

Reviewed Jan. 31, 2023

We have two cabins. We bought our first hot tub for our cabins, then we liked that. It was a good fit for our cabin rental. So when we built the second cabin, we tried to get the exact same one, which we thought we did. But apparently, the interface was different. The tub itself is fine. But we want them to be exactly the same. The components were different even though they were the same model. But their reps get back to us pretty quickly when we need something or if we have to call.

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Response from Cal Spas

Thank you for the 4 Stars. We are happy to hear that you have purchased 2 of our Hot Tubs. Enjoy them for many more years! Happy Hot Tubbing! - Cal Spas Team

Customer ServiceStaffWarranty

Reviewed Jan. 20, 2023

DO NOT PURCHASE! They sold their customer a lemon of a hot tub, so the client had reached out to my service company for repair which we completed (and the customer was happy). Upon completion of the repair, we billed Cal Spa for the warranty work performed to which they have not paid. After multiple emails and calls, they simply don't care enough to handle it. Sad that this is how they treat a warranty provider after we bailed them out a tough situation. BUYER BEWARE!!!!

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Response from Cal Spas

Hello Matt,

Thank you for your assistance in the repairs on this customers Hot Tub. We apologize for the delay in payment, however payment was processed and mailed 1/20/23. Thank you again for your excellent service. - The Cal Spas Team

Verified purchase
Customer ServiceInstallation & SetupStaffWarranty

Reviewed Jan. 14, 2023

Although not dressed very well and not well-kept, the delivery guys were very good at their job and they knew exactly what to do with my odd-shaped property.

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Cal Spas Company Information

Company Name:
Cal Spas
Year Founded:
1978
Address:
1462 East Ninth Street
City:
Pomona
State/Province:
CA
Postal Code:
91766
Country:
United States
Website:
calspas.com