Cal Spas Reviews

I purchased a Cal Spas tub from a local dealer in June of 2022. There were leakage problems from the onset, but were eventually rectified. On 7/17/2025, the tub started leaking. The dealer sent a repair tech twice, and then ghosted me for months when the leak wasn’t repaired. The endgame with him is the NYS Attorney General’s office accepted and is investigating my consumer fraud complaint. I turned my attention to Cal Spas for assistance. They offered no help in locating a nearby tech for the job. Cal Spas told me to get an estimate and they would reimburse me. No local tech wanted to go near a Cal Spas tub due to the poor customer service. I eventually found someone who gave as estimate of $3500, but he believed the shell is damaged. The entire tub is under warranty, but Cal Spas has stated that $3500 was excessive. Naturally, I told them to send anyone THEY wanted, but refused to do so.

We purchased a Cal spa for just under $12k in June 2025. Immediately within 30 days, we had pump failure. They came to replace the pump and then said it was actually the circuit board had fried. Replace the circuit board instead. Still having issues with pump one shutting off and humming, then pump one was also replaced shortly after. Not even two months later pump one started having issues again so yet again pump one was replaced and then they said the motherboard had shorted out again, so that also again replaced.. Now this is when it was still fairly warm out so we hadn’t really been turning the temperature up very often over 100°.

Purchased Cal Spa new in Jan 2025. 2 months ago I noticed the Salt Water generator screen was not working. Called dealer and was told no problem, it’s a known problem and we will order and replace screen and power supply. Now 8 weeks later Sleep Spa in NY has gone out of business. I sent an email and got a response that they have the screen but are waiting on power supply from Cal Spa. So I paid 14k for hot tub with salt water system that I now use chlorine in to maintain because The dealer can’t get parts (if they even tried) and Cal Spa has been zero help.

After spending $15000 on a faulty hot tub which has leaked since the very first time we filled it, and it's still under warranty, might I add. Cal Spa is ignoring our requests for a replacement, even though we have had more than 8 repairs done on this thing in less than 5 years. Each repair required MULTIPLE visits from technicians. The dealer in Ogden, Utah has stated they have contacted Cal Spa as well with no response. The current issue has been ongoing for 5 months and has not been resolved. We have had 5 tech visits for the most recent issue as well. I have emailed requesting a resolution 3 different times within the last 2-week period and had not received a single response. My husband emails once and gets a response back in the same day. DO NOT BUY A SPA from this place or a Cal Spa. THEY DO NOT BACK THEIR PRODUCT and DO NOT CARE that THEY WASTED YOUR MONEY.

I purchased a Cal Spas swim spa for $25,000, and after just 4.5 years, the main circuit board has fried. Despite being under warranty, Cal Spas refuses to provide a solution, baselessly blaming the licensed electrician who installed it. Cal Spas does not provide their own electrical installation services, yet they use that same installation as an excuse to void their responsibility. To make matters worse, the parts are proprietary, leaving me with a $25,000 yard ornament that no one can service. Their warranty is effectively useless. Save your money and stay far away from this company.

I call tech support and did not get the help that I needed, the guy was terse and left me uncertain if he knew what he was talking about. I then emailed customer service, after spending some time on the internet finding my own answers and determining exactly what I needed. I got a response customer service stating that the person responding was the technical rep and he wished I had the courage to tell him he didn't provide me what I needed. Imagine that a world where the customer has to police a company's employees when they call in asking for help, you have to be kidding, nope this is the insanity going on at CalSpas!

I should have done better homework before purchasing my XL-S24-F1437 swim spa this has not been a good product. Leaks, salt generator failure, salt generator panel failure, cracked shell panels and Cushion pads are deteriorating, back ordered parts. I have owned my spa for less than 2 years. Additionally my dealer has not been helpful.

Change to five stars because they are good and understanding people.

My CalSpa tub had 6 warranty calls in the first 2 years - control panel and pump kaput, tub leaking. I had previously owned Jacuzzis with zero warranty calls in over 30 years. My tub is garbage. I wish I had never bought it.

Don’t buy CalSpas with salt chlorine generation system. We bought the spa in Dublin California. Within 6 months we noticed reddish biofilm on headrests and vents after coming back from a weeks vacation. When we called the distributor he said he doesn’t know what the problem is. Turned out the chlorine generation system was broken and now we have a contaminated spa. They told as systems are on back order and will not be delivered for a few months because many of the units are defective. So stay away from the salt system it’s not ready for prime time.

We ordered our Cal Spa Hot Tub at the end of December 2024 and was told 4 to 6 weeks for delivery. The tub finally came in late March 2025 and the front panel of the tub had major rub marks, discoloration on it as well as the tub was very dirty like it had been sitting outside for weeks. Before adding water to the tub we had to clean the inside of the tub. When the electrician went to connect the tub 2 panels had to be removed to route the wire to the panel, and about half the screws holding the panels on were bent to the point they could not be put back in. When power was applied to the tub 2 of the pumps would not work and the dealer had to come out and purge them. Also we had added an option to the tub called the fountain of youth which did not work either. The dealer spent several hours purging the pumps as well as getting this added option working.

Buyer beware. I wish we had purchased another brand. We loved our Cal Spa 2023 Costa... until we didn't. We spent extra to get the Cal Salt system. Nine months into ownership, the power supply that runs the salt system stopped working. Cal Spas replaced it under warranty. That power supply lasted six months. Now they no longer sell this part, meaning that our Cal Salt system is completely off-line. When I contacted them to solve this problem, their engineers suggested we purchase an after market salt system off of Amazon FROM ANOTHER COMPANY. Cal Spas does not stand behind its own product.

DO NOT BUY from Cal Spas! When I got my spa, bar coating was cracked. Took 6 weeks to get missing parts, head cushions had to be glued in because constantly coming off, filter doesn't stay in place & floats, corner panel cracked, now LEAKING!!!! We can't use it! In OVER 2 MONTHS they're passing the buck to the next person & have not yet scheduled a service call that's under my warranty!! This company is QUICK to cash your check but blow you off should there be a problem.. NEVER AGAIN!!!

I purchased a hot tub from Cal Spas after the technician I hired to winterize my previous Jacuzzi screwed it up. The hot tub itself is not as powerful as the Jacuzzi I had and has fewer jets. However, the company that I dealt with for the delivery and setup experience was a piece of crap. They showed up with the hot tub, and then complained that they couldn't move it and set it up. They wanted to drive a big ass tractor on my patio and I wouldn't allow them. We had quite the ordeal over that. The whole damn company didn't know what they were doing.

I like their products, and I've had very good experiences with Houzz. I've purchased lamps, firewood holders, and a lot more. Delivery has always been on time, I've been very happy with the quality of the products, and I’ve kept them all. I did have one defective lamp that I had to return, and they were good about replacing it immediately. Pricewise, it’s a bit high but not outrageous. It's not average, but it's quality product, so I pay a little bit more.

It was an easy process with Cal Spas and everything was great. I’ve had it for a year now, and the quality is good. It's relaxing and it's just been wonderful.

We saw the commercial and so, we stopped in and checked it out. The salesman was nice and friendly. Cal Spas delivered it and placed it where we wanted, and then we had to hire an electrician to wire it up. I should've gotten an upgraded model that had better controls because there are definitely some things that could be better about my tub.

We purchased a new Cal spa last year, within 30-40 days we had major failures, including broken pump x2, sagging or warped frame, all black plastic faded, heater works inconsistently. 8 months later the dealer nor Spas has taken any action to resolve the issues and we are stuck so far with the 12k bill. It really sucks. We have spent probably 10hrs emailing back and forth pleading for service. They finally made a deal to replace it then failed to meet the terms or timeline.

I would NEVER recommend purchasing a Cal Spa to anyone. This company delivers sub-par equipment and does not honor their warranty. I purchased my spa 2 years ago and the heater keeps going out, continually blows the AC breaker. When contacting the local dealer, Lowest Depot/Tucson Hot Tubs, they refuse to honor the warranty as "they lose money on warranty service". Regardless of whether or not they lose money on warranty claims they are a CalSpas dealer and should honor the warrantee. Upon calling Cal Spas directly regarding this issue, 4 times now, I am transferred by the operator to a phone answering system and my calls are never returned. When asking to not be transferred to voicemail and get a service manager directly, you are again transferred to the same voicemail that goes unanswered. Summary: high cost, low quality, no corporate customer support and zero warranty support. Avoid these guys!

I liked the tub's design. Also, the reps answered all my questions.

Cal Spas is a great, unique spa. It's great if you have any type of aches and pains that fill the need and just for the pleasurability of spending time with friends and family and relaxing. It's the perfect unit. I saw it at a walk-in at a place in Toledo. The salesperson did a really good job. The spa I got is really big, a six-to-eight-seater and it's really comfy. It's got a Bluetooth speaker and all the other bells and whistles on it. It was actually a closeout, an older display model, and they were just getting rid of it. So we got it for a couple thousand less than what it was normally priced at.

We had a tub at a house we moved from and the new house didn't have one. We were told about Cal Spas by Mossing Pool and Spa who sold it. Our spa has four seats and it was the right size and fit where we needed it to go. The quality is excellent. I highly recommend it.

We used the Cal Spas website to look at their products and the website was good. The specific product that we ended up buying was a show floor model and it was very expensive. The sales rep was kind, but I felt like I was being bamboozled at some point for whatever reasons. So, that felt almost a little dishonest to me. The installers were very kind and careful with the equipment. I'm satisfied with the product but within a few months, the screen would not work with our fingers and I would have to reset the breaker in order to get it to work. It's the same thing with the Bluetooth. It'll work for a few months then it'll stop working, and I have to reset the breaker in order to get it to work again.

We went to a place in Indianapolis called Recreation Unlimited. We chose Cal Spas because my husband has Parkinson's and it had a step where he could get in, sit down on the step, and then be able to maneuver around the hot tub. It was the one most accommodating for us. Also, in comparison to others in the same price range, I feel like it has met our needs. Also, since my husband has Parkinson's, it's helped his legs and his muscles. He likes to use it daily to help his Parkinson's. We would recommend it.

Our spa from Cal Spas has 42 jets and it is the right size. The functionality of it is fine and it was easy to maintain. Everything was easily accessible compared to some of the others. Side panels came off simply. Even the installation of it was simple, which made it good for us. It was durable, came with the step, the top and a cover. We're satisfied and happy with it.

I've owned a spa since 1982, and this was my second one. I'm well acquainted with the experience. Everything went very well.

I have a close friend that bought a home a number of years ago that had a Cal Spa. I used it a few times with their family and thought it was a good product. I did my own research and saw that Recreation Unlimited there in Noblesville, Indiana sells Cal Spas, and that was the closest distributor to where I live. I bought the Patio Plus. I didn't wanna go over $10,000, and that was priced well. I love the LED lights. That's fun at night. I loved the customer service from the distributor. They came and hooked the spa up to power, walked me through the chemical process.

I'm disappointed that I spent $30,000 on this thing. It doesn't even have Bluetooth. You can have the option of getting that accessory but I was expecting with that price that it would come with something like that. I'm also disappointed because when I was swimming in it, I have a foot or less of space before I hit the back of the spa. I'm 5’10”, and I wish I would have gotten the bigger one. I can't do the whole swim thing because it's not long enough for an average height person.

My experience purchasing with Cal Spas was good. It's a local company where we live, and we had one before. The people are easy to deal with. When they installed, everything went great. They were punctual, quick, and informative. The spa has jets and lights. It's got two pumps and three different speeds. It also has the back massager which works fine. We've been using Cal Spas for 20 years, and the filtering and everything else is very good except for the slipperiness of the interior. The one that I have is a little slick. The one I had before was a little scruffed up so you didn't feel like you slid everywhere.

We've had our Cal Spa for about a year and a half now. The installation was a great experience and it was really good when I talked to their reps on the phone.

They were here on time. The service was great. They all worked together. They explained everything to us. It was great. We love it.

We liked the particular model that was in the showroom. It had the center foot tornado thing. So it had the super jet in the middle. We used the spa for relaxing and we used all the jets on the unit. I like the features and the size of the spa. It fits perfectly for our family. It has excellent quality. We bought it brand-new and right before the new model came out. So we got a great deal on it. The price that we got was very good value.

I bought a house that came with a Cal Spas hot tub which is reliable. When I bought one for my new house, I went with the same brand. The installation was through Spa Doctors in Salem, Virginia and they were great. Everything went very smoothly. We've got trees, and it was a challenging spot, but they were able to pull it off with ease. The hot tub is good but the panel with the buttons is not super intuitive. Most of the time you're using the hot tub, it's in the dark, but the panel doesn't light up. It's got a light that you can barely see, like the read-out for the temperature. But as far as lighting up the buttons to know which buttons to hit, you're guessing if you don't have it memorized. We also had some issues with the neck rest. They oxidized. We ended up removing them and not putting them back in. Reading online, it seems that's a common thing.

My experience with Cal Spas has been good. I use it every day. It's improved my living space ‘cause I built a private area. It's in a nice spot on the back side of the yard. Having it installed was easy-peasy. I didn't have to do much of anything. They had to come out once to replace something that was damaged when it had arrived. But I had a good interaction with them. I also would’ve liked to have spent less. But if you want something good, you have to pay for it.

The cost is high. I can find a bunch of used hot tubs for half the price. But Cal Spas was quick, efficient, and knew what they were doing. Also, I like the back jets.

I had a spa from Cal Spas 35 years ago and recently, I bought my second one. My first one made me feel good about Cal Spas’ warranty and maintenance. Everything's good with my second one, too. I'm really close to the Aurora store over here off of Abilene, within a mile, but I didn't really care for their sales staff. They seemed to be snooty, so I ended up going out to Parker, and the guy there was very nice so, I ended up buying my new spa there. But I get any chemicals over here at the Aurora store because it’s closer. We also bought a fire insert there at Spa Brokers and they’re just not the friendliest. All in all, Cal Spas is too expensive but if there is a cheap one out there, it's cheap quality.

Stay away from Cal Spa. They are nothing butted liars. Tiffany who is the worst person. She will not come true. She will never answer emails. She will then make sure that she backs away by not answering your emails. She will send you parts but you will pay for shipping if there is no repair person around near you. You will insult you and will call you a liar. The product is bad. They don't even sell new They sell use. I will never again do anything with this company. I am now going to make sure the tub goes away in millions of pieces. To the dealer I purchased it from. They send you parts to get them replace but then they don't want to replace them. What a bunch of crooks. That is probably the best way to describe this company.

We've been loving the spa from Cal Spas. I like that my whole family can be in it. It's very efficient and doesn't take a ton of chemicals. It's easy to balance. The techs had to come out and replace the light. It was timely and done efficiently.

After numerous calls, to customer service, a technician was sent out. Found the air lock issue. (Which is not mentioned at all in the manual. It also wasn't mentioned the 6 times we called in.) I will change my review, but not my feelings. I will not recommend this company, just based on the run around.

Since I've had the tub for a while now, the headrest started peeling off because of the heat. Other than that, I love it.