Cal Spas

The woman at Cal Spas who waited on us was very helpful and we got all the information we needed from our visit there. We looked at the products and they had a product that was in the size and price category we were looking for and they seemed very willing to work with us. They gave us a pretty good deal so we went with them. Also, the service we got after the sale to make sure that we were happy with it was top-notch. When we had questions about the operation of the spa, they sent a technician out to go over all our issues with us and he really knew his business.

We have two cabins. We bought our first hot tub for our cabins, then we liked that. It was a good fit for our cabin rental. So when we built the second cabin, we tried to get the exact same one, which we thought we did. But apparently, the interface was different. The tub itself is fine. But we want them to be exactly the same. The components were different even though they were the same model. But their reps get back to us pretty quickly when we need something or if we have to call.

We liked the Cal spa design we had. It gave us enough room for my almost seven-foot son so it was great. It's got a waterfall and then, it had a corner one where you can adjust the jets from that area. It had jets coming out of the floor, another corner one and two side ones. The installation was good. I had a problem though with the two side ones, which struggled with either airlocks or it wasn't set up right in that respect. We had it for two years but we had to sell it with the house because it cost too much to move that. I would have almost bought a brand new one by the time I put that in and moved from Texas to Michigan. So I left it there and sold it to the people that bought the house. I’m gonna buy another thing up here probably. My wife loved the heck out of it. She was in it almost probably every other night.

The Cal Spas salespeople were the owners of the shop, and they were pretty good. The delivery people came several times. The only problem I had was the tub is so wide, we had to hire a huge crane that could barely get it over the top of the house without going into alarms. We got it settled after four different attempts with four different cranes. I have the tub set up on a deck at the back of my house facing Sierra Blanca mountain chain. So, it's pretty nice. I wish I could have gotten a bigger one, but this one here taxed the cranes pretty heavily. We bought the Covana top for it, and I would recommend that for everybody because taking off those manual tops will be a lot of problems, especially when you get to a bigger spa like this one. I've seen the ones that are kind of like an old-fashioned buggy style where the two tops flip up on each end, and it blocks your view if you have a view that you want to look at. So, Covana top is the way to go.

We looked around and Cal Spas had the best model and the price. They did a good job with the installation. From the time the crew showed up to move the old tub out and put that one in, that took 45 minutes to an hour. We like our tub when we use it. It helps sone on arthritis. It's just we haven't been using it as much as we used to. I'm getting older and it's getting harder to get in and out. To maintain the tub, we just check the chemicals and clean the filter once in a while.

We bought a floor model the previous year. The rep at Cal Spas told us it needed to be on the floor until the new ones arrived. He told us they'd arrive around February or March time frame and they arrived as expected. The independent contractor who did the installation was fine. We love the tub. It's a solid quality. I recommend folks to give Cal Spas a shot.

I purchased Cal Spas in 1999. So, my latest purchase was because I liked the first one. I got a three-person 250-gallon spa. It does what I want it to do. It bubbles and it's hot. It has whirlpool. It has a water feature. It's kind of standard with everything.

Cal Spas' pricing was more in our price affordability. We went in store and looked at the models and decided what we wanted. We bought two. Customer service was fine. We’re able to make a deal on two of them. They took a really long time. When we first ordered the spas, they told us three to four months. But it ended up being more like 9 or 10 months. This was during COVID and they were having issues getting parts. These are not from the manufacturer as the manufacturer is here. It was for some of the electronics and things. It was a struggle to get into inventory to do their job.

Cal Spas is a good spa to get into. It has the smoother finish inside so it doesn't build up the scale or the hard water as bad. And it fit our budget. In the beginning I had a problem with electrical and the manager was not helpful. We had our uncle who is an electrician do it because it cost a bit for Cal Spas to come out and do it. Other than that, the interior is good. Some of the adjustments on the jets stick a bit, like the air valves. We did the wood surround, and that faded quickly. We love the features, since we have some lower back pain and muscle aches.

It took a while but the delivery of our spa went really smoothly. The quality is great and I really like the fact that we haven't had them come out for service. I only have good things to say about them.