Cal Spas

We have two cabins. We bought our first hot tub for our cabins, then we liked that. It was a good fit for our cabin rental. So when we built the second cabin, we tried to get the exact same one, which we thought we did. But apparently, the interface was different. The tub itself is fine. But we want them to be exactly the same. The components were different even though they were the same model. But their reps get back to us pretty quickly when we need something or if we have to call.

We liked the Cal spa design we had. It gave us enough room for my almost seven-foot son so it was great. It's got a waterfall and then, it had a corner one where you can adjust the jets from that area. It had jets coming out of the floor, another corner one and two side ones. The installation was good. I had a problem though with the two side ones, which struggled with either airlocks or it wasn't set up right in that respect. We had it for two years but we had to sell it with the house because it cost too much to move that. I would have almost bought a brand new one by the time I put that in and moved from Texas to Michigan. So I left it there and sold it to the people that bought the house. I’m gonna buy another thing up here probably. My wife loved the heck out of it. She was in it almost probably every other night.

The Cal Spas salespeople were the owners of the shop, and they were pretty good. The delivery people came several times. The only problem I had was the tub is so wide, we had to hire a huge crane that could barely get it over the top of the house without going into alarms. We got it settled after four different attempts with four different cranes. I have the tub set up on a deck at the back of my house facing Sierra Blanca mountain chain. So, it's pretty nice. I wish I could have gotten a bigger one, but this one here taxed the cranes pretty heavily. We bought the Covana top for it, and I would recommend that for everybody because taking off those manual tops will be a lot of problems, especially when you get to a bigger spa like this one. I've seen the ones that are kind of like an old-fashioned buggy style where the two tops flip up on each end, and it blocks your view if you have a view that you want to look at. So, Covana top is the way to go.

Prior to my new spa, I bought a bigger one from Cal Spas about nine years prior to that. The one I recently bought four years ago was my second one from them. I started having problems with that one, and I needed them to come out and perform some service on it about three times. Every time they did, they came out and took care of it. We were happy with the outcome every time. If something needs to be replaced, their rep took it out and took it back to the shop, rebuilt it, and brought it back.

I’m satisfied with Cal Spas. It’s a good product. They also have a showroom. But having a showroom with some live examples, and being able to test the seats out with water in it and see if they're comfortable, would probably be a good idea. This recent purchase was my second Cal Spas. My first one started to leak. In the wintertime, one of the motors was encased in ice, and it froze the whole system out. It shorted out. I called. It was still under warranty. But the guy could not find the leak. He said, “I think it repaired itself.” But I don’t think the problem fixed itself. There was an electrical issue and we had to change the wiring, and I paid for that.

I utilize my Cal Spas at least once a week. Last year, the headrest started to bubble like the skin was bubbling off the cushion. Other than that, it's been fine. It's worked fine.

I went to the warehouse of Cal Spas and liked what I saw. Their rep was excellent. I got a four-seater hot tub. It has the foot massage, jets in the back, lower back jets, and the upper body. It's all easy to turn the jets on and off. I like that the tub is relaxing, comfortable, good in the muscles, and the jets are powerful.

The techs put a new motor in and they were fine.

It's always been a really good experience with the reps at Cal Spas.

We go out most evenings and hang out out there in our Cal Spas to relax. It's better than the old tub we had. When it was installed, the process was fine but it was done when it was cold out. So, we had some cover problems and it took a little more effort to get them to come out and fix those. But their reps have been knowledgeable and they were there to help when we needed them.