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About Cal Spas
With over 35 years of experience, Cal Spas is a provider of luxury spas and accessories. We pride ourselves in being a top Global Manufacturer of Home Resort Products.
Innovation and technological advancements are top priorities when crafting Cal Spas products. Built with more standard features and designer appeal, our products are a great addition to any outdoor space.
Pros & Cons
- Customizable jet configurations
- Warranty on all models
- Hydrotherapy massage features
- No instant trade-in quotes
- Prices found through local dealers
Cal Spas offers a range of highly customizable hot tub models with a variety of seating options and jet configurations. All of its hot tubs come with a standard warranty, but pricing estimates aren’t available online.
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Reviewed May 16, 2018
I've had my Cal Spas hot tub for about five years. The work they did was fine but there were issues with getting it delivered. We bought it in the Twin Cities area, Metropolitan Minneapolis where we live, and we had it delivered 140 miles away. We ordered it in the fall and the model that we purchased was a floor model because they gave us a great deal on it. The issue that we had is that it had water in it when it was on the floor of the showroom. And in the interim of getting it taken off the showroom floor, drained, and delivered to Northwestern Wisconsin, it was early November so it froze.
I told their rep that maybe we should be putting antifreeze on the tub, but he said no and that it would be fine. So we had it installed, had an electrician come out, filled it up with water, and turned it on, then water started spraying everywhere. We had to go through several conversations and had the owner of the place call us. And my wife told him that we asked about putting insulation on the tub before since it was going to be delivered in November. He admitted that we had asked that specific question and eventually, we got a new tub and they made it right.
The whole process took three weeks. It was installed by the time we told them it had to be installed. We love our new tub and since the one that we’ve had the bad experience with, we bought a new one. And the second time, we bought the biggest non-swim spa that they have and they installed that last summer. It’s been awesome and they did everything correctly. We have a Master Spas at home that we like, but it’s old. And when that one goes in the next couple of years, we will probably buy another Cal Spas, because we like the spas. They seem to be well built and if something goes wrong, as long as they make it right at the end of the day, that’s all that matters.
Reviewed May 15, 2018
Everything seems to be really good with Cal Spas. They are one of the better quality hot tubs. We bought ours at the Minnesota State Fair, and the people there who sold it were very good and helpful. However, we were told that it would be there four or five days, but we ended up waiting 20 days when they installed it. But, other than that, all was good. Also, a pipe froze this winter and they came out and took care of it. They got it out and replaced what they needed to replace, and they were very good about it. We had a tub prior to it before. Although, this one is a lot nicer and bigger. Also, both Brian and I have health issues. He has a really bad knee, and I had back surgery three years ago. There are times when we are hurting really bad, and we go sit in it and it helps. We had a really good deal on the hot tub. And we enjoy it.
Reviewed May 14, 2018
I've got a friend who started his own hot tub dealership, and I went with Cal Spas because that is what he is selling. He also said it is a good product. My friend installed it and it went smooth. They showed up when they said they would and they got it taken care of pretty easily. It's definitely a stress reliever for my family, especially my wife. Cal Spas works well and I would recommend it.
Reviewed May 13, 2018
Cal Spas was great, and I love the spa. We've had Doughboys for years and when we decided to get another spa, we went to Secard and Cal Spas had a sale at that time. Their sales rep explained the pros and cons of the spa and what he would buy if he was buying another one. The installers were very nice. They did a good job and were very thorough. They made sure we understood everything before they left and did a good job placing it and taking the old one away. The spa is just a great thing for the desert because you can cool down. And when you're achy, you could get up and get the kinks out. It's nice, and I’m enjoying it immensely.
Reviewed May 12, 2018
Cal Spas has been in Sacramento for many years. I went out to a fair and talked to a couple of vendors out there and was really impressed with their knowledge and where they were located. Also, their showroom was nice. I just bought my spa in August. It seats five people. It’s a package deal where I got the steps, the cover and everything for about $3900. I got a good deal and they told me who to contact for financing and the financing has been good.
I was not impressed with the delivery at all though and the installation was awful. We were scheduled for 7:30 in the morning and they showed up at 6:30 on a weekday. We were still in bed and we had to jump up. Also, they had asked me to send in the measurements of my backyards and patio, which I did. But the tub was still too big, so we had to cut a part of my roof to get it there and the roof still hasn’t been fixed. But the tub is a really good product. I use it for about four times a week and it makes a big difference. I have somebody that comes every week to put the chemicals in and it has worked just fine as I didn’t wanna deal with chemicals. I sell insurance and work a lot of hours, so it’s nice that I have somebody that just comes once a week and test everything out for me.
Reviewed May 11, 2018
We’ve been looking for a spa for some time through the vendor, and they began carrying Cal Spas. I was very happy with the people who sold us the spa. They were very knowledgeable. Then installing the spa went smoothly. The installers came when they said they were going to and installed it. It was a good experience. It's a little smaller than our older one, but we’re happy with it so far. We are enjoying it. We’ve already had a problem with it where we had to have them come out and fix it. One of the jets was broken when it was installed. And so, it wouldn’t work when we started using it. But I am hoping it’s just a one-off.
The only other thing that's kind of a negative, we had speakers installed in it, and where the Wi-Fi antennae is located makes it very difficult to connect to so it’s spotty. You can’t just go and turn on the speaker. You have to go and stand here and there and cross your fingers. We may end up having to take out the antennae and put it in a different location. But overall experience is good. Seems like a great spa. We haven’t had it a long time but we’re happy with it so far.
Reviewed May 4, 2018
We bought a smaller spa from Cal Spas, but it has the features of the larger ones. It was put in satisfactorily and it fits well in the space that we wanted to put it. The quality of the tub appears good and it has super nice features. It has been less than a year since we bought the tub and I'm gonna call Cal Spas only for very minor things before the year is up. I have recommended Cal Spas to other people.
Reviewed May 3, 2018
Cal Spas is refusing to warrant the spa claiming chemical abuse after reviewing a video I sent to them showing the caulking and plumbing coming apart. Model: Bel Air 851B, serial: 16S-005856, purchase date: 5-23-16, delivery date: 7-30-16. Numerous problem dates. Had to get a police detective to get the spa because the dealer went to jail and abandoned his business. Cal Spas would not help. Within 2 weeks the jets were blowing out, went back and forth with Cal Spas (Robert ** and Karen **) to get those replaced for 7 months. Started noticing white flakes in the water within the 1st year, called a Cal Spas dealer in Utah who refused to help and said it was hard water. Did a test to confirm it was not biofilm. Several filters broke from the bottom and ended up in the water. Reported that to the parts department, no response to several emails.
Spa cabinet is deteriorating and warping. Reported that to the Utah dealer and Cal Spas in October 2017. Also reported the spa had been tripping the breaker since the summer intermittently. Utah dealer refused to repair the issue as I was too far from his store (75 miles). Spoke to Cal Spas warranty department (Marfelia **) who agreed to let me find someone else willing to do the repair. The only closest company, Brady's (60 miles away) agreed. They replaced the control box and just put screws in the panels. Cal Spas did offer to replace the panels under warranty, but was going to charge me $114 to ship them, which I still dispute because they are covered under warranty. They also charged me to ship the control box, plus I had to pay the trip charge for the repairs, even though labor is covered under the warranty.
The repair did not fix the tripping issue and is now a daily occurrence, which they tried to blame on the power company at first, then the electrical work (which I had checked) and now they say maybe a new pump would help (at my expense, of course)...fact is, they have no idea what is causing this and I believe it is a stalling tactic until the warranty expires. Two weeks ago I did a water change. While cleaning the interior shell, I discovered that the sealant around ALL of the jets and the filter housing is coming off in chunks and has the consistency of putty, yet very sticky like tree sap. I tried to clean it off the best I could, but even touching it causes it to fall off. I filled the tub so it wouldn't freeze and it tripped the breaker 3 times during start-up. So, I took off the access panel to look inside for a leak.
At that time I noticed all of the plumbing is full of this sealant and then suspected that was the cause of the "white flakes" I had been seeing for the last year. I talked to Brady's and Cal Spas and also sent them both a video of the issue. I was advised to do a super chlorinated flush, even though I told them I just changed the water, the stuff will not come off my shell (let alone the pipes because it is too sticky) and that the sealant is not causing the breaker to trip (even though I was told by Brady's it could). Cal Spas asked for a photo of my pillows (which have some wear after almost 2 years-warrantied for 90 days) and now claim chemical abuse as the reason to not honor the warranty to fix the issue estimated at more than the cost of a new tub.
They claim that, although I am using the right chemicals, they believe I may have used too much and that caused the plumbing to fall apart, yet they advised me 2 days prior to do a super chlorination (which I did not do). If my supposed "high use" of chemicals would cause this, why wouldn't a super chlorination? The fact is, my water is always balanced and checked weekly or before I go in (1-2 times a week). I am very meticulous about the chemistry. I believe they are claiming this to intentionally void the warranty. I offered a water sample, but that does not stop them from claiming it could have happened "any time" within the time I have owned it. I believe Cal Spas is responsible for the manufacturing ERRORS of this tub that are causing it to now fall apart.
I issued a complaint against them and their response was, of course, still chemical abuse and they wanted me to provide a chemical analysis of the "white powder" (they said) that is floating in the water. Which is crazy because that "white powder" they are referring to is THEIR sealant and THEY should know what it is made of. And, now I'm curious what it is made of, too. Perhaps it is a hazardous substance that is putting my family's health at risk from being in the tub. But, as you see, yet again they are avoiding the issue and laying the responsibility on me, the consumer, to avoid warranting this hot tub. I have a video showing exactly what is happening because it is difficult to explain in writing. It can be viewed here: https://www.youtube.com/watch?v=IjFWGDbZUvA&t=1s.
Reviewed April 25, 2018
I am very satisfied with my decision to purchase a swim spa from Cal Spas. I got one for medical reasons and I've had it for about nine months now. Everything went smoothly with the installation. Since it's a swim spa, the area wasn't big enough so I had to dig out some dirt and had someone to put cement on there. Then when that was all done, the hot spa came. The installers had to lift it over with a crane, bring it down and set it right. The other guy was there guiding it to make sure nothing happens. They also had an electric guy over at the same time and they set all the electric up to 240 then hooked everything up.
Since I was new to having a spa, I went down to Cal Spas a couple of times to clarify some things I wasn't sure of. I was a little confused how things work like with the pH and sanitizing. Every time I would do what I read or what I used to put in there, it was still showing a little different than what it should be. Also sometimes, the water gets a little cloudy that I am wanting to shock it. Still, the spa is therapy for me and it relieves the pain in my legs that I'm having.
Reviewed April 24, 2018
When I started looking for a spa, I did my searching around online. I went to the dealership that had Cal Spas and I liked the price. When I bought the spa last year, they came and just dropped it off. I thought that they were actually gonna give me a tutorial or explain it, but no. And that was an issue. I was reading over the manual and I wasn’t really getting it. I had to call the place because there were a lot of things I wasn’t sure I was doing the right way. I called the number and they were trying to explain, but it’s harder when they're not there showing you. For that, I did not have a good experience. But they told me the products that came with it and that I needed to put one in the water. As far as filling up, I wasn’t sure if I was doing it right because you gotta fill up through the filter where the filtration system is. And I was a little confused as to whether I had to take off some filter or fill it up with the filter on.
Also, I haven’t used the spa that much. When I used it for a little bit, my electricity bill went up super high. It was a $200 difference and I don’t think it was supposed to be that much. I know other people who have spas and they say that it shouldn’t be that much as well. So I disconnected it. But I am planning on using it again in the summer because at least with us, our power bill comes every two months. I wanted to make sure that that was the issue or it was something else.
Reviewed April 23, 2018
Cal Spas' rep was good and very knowledgeable. The installation was a piece of cake. However, there was a little bit of issue about the rep estimating the electrical cost and then referring me to an electrical contractor who had a different number in mind. The reps need to be really trained on how much that costs.
Reviewed April 20, 2018
Cal Spas is a good company, and we have them as our hot tub provider for one year already. The installation was perfect. Everything is going well.
Reviewed April 19, 2018
I had Cal Spas prior to the one I have now. The company is a bigger name and I could reach out if something was to go wrong with my spa. The salespeople were great but after you get the spa then you almost didn't matter. I had gone in because I was having a few issues. I was making sure that the chemicals were right and what they sold me versus what I was being kind of told. It was a very short conversation. It was almost like, at that point, just go to the pool/spa place where you get your chemicals and talk with them. The installers were phenomenal though. They were a very quality crew. The spa is great and we’re in it almost every night. It helps me sleep better. I'll probably end up with another Cal Spas.
Reviewed April 14, 2018
My husband had back surgery so he had been wanting a hot tub for quite some time. He is 6'4" and Cal Spas' hot tub's depth and amount of seating made us attracted to it and go with it. When it was installed, the experience was easy and wonderful. We have the tub for six months now and it's relaxing. My little one likes to think it’s a pool and jumps in it.
Holly, Thank you for letting us know that you are enjoying your spa. It is great therapy someone with a sore back and for those little ones that just want to have fun too. We appreciate your business. Best Regards,
Reviewed April 13, 2018
We drive by Cal Spas' store every day. When we went to their store, it was nice. We could bring water and they would test it for us. They would also give us advice on how to treat the water and on different things to manipulate it. We got a five-seater hot tub from them which was their best seller. It's got four seats on one side and the lay-down tub when you come in the entrance. We also got a gazebo cover that made it a good deal. However, the way the salesperson pitched the hot tub to us wasn’t exactly what she said, but I’m not sure if she knew what she was talking about. When one half of the spa has the jets going, the other half won't. I looked into it and that's just the way it's supposed to be. If I knew it was like that, I would’ve purchased a bigger, more expensive one.
The third-party installer did an okay job, but I had to go through and tighten a lot of the bolts in the gazebo and fix a lot of things, although this was just basic repair. And then when they put the actual hot tub in, the drain was unplugged. I should have checked it because as I was filling it, it was just draining everywhere. I call my fault on that, but they should’ve checked it before I started filling it up.
The tub also had a couple of problems. After I plugged the drain back, there was another leak somewhere inside it. So, a technician came and had to fix that. Then there was another issue with the tub and I had to leave for a few weeks, and the good thing was the techs came out right away. Also, it was no cost on our end for fixing it since these were all covered under warranty. But we've had the hot tub for nine months now and over time, we've realized that it was just a bad purchase and we shouldn't have done it. We should've invested 7,000 into something else.
Reviewed April 11, 2018
I've had my spa for roughly eight months now and so far, it's been good. During the installation, I had everything ready to go. My wife said that the team did a good job and I think it was pretty flawless. It was expensive running the spa this winter but outside of that, it has performed well. Also, we talked to their customer service for the sales staff and regarding a replacement filter that broke and they’ve helped us on both of times. I'm satisfied and I’d recommend Cal Spas.
Reviewed April 8, 2018
30 years ago, we bought a Sundance which was a good spa. We got Cal Spas this time mainly because I got the most of my money. It's very nice. After we first got it, we had a representative come out and go over a lot of stuff with us, which was very nice. And the installation went very well too. It’s been very acceptable to us. For the less than a year that I've had it, it has been trouble-free.
Reviewed April 7, 2018
We wanted a swim spa and we checked out different ones, and they were over $30,000. Since there's just the two of us, so we don’t need a bunch of bells and whistles. So, we decided that swim spa would work for us. The installers came and hooked up everything. And they didn’t have a part of the stairs so they took that away and then I went back down and picked it up down in Sacramento, just about an hour and 15 minutes away from here. Our swim spa got 1300 gallons of water in it and it's got two chairs type that do different things where you’re sitting in a recliner thing. And then on the side, it’s got single jets where if you wanna have a bunch of people that could all be doing something. Or you could just do the swim thing, which my wife has done a couple times and she enjoys it.
So far, the spa is working good. However, we only got to enjoy it for a few months before winter came. And then when we got them two $220 bills back-to-back, we said, “Okay. We’re gonna have to shut her down.” So, we haven’t enjoyed it for four months now. It’s just sitting there. It’s just too expensive to run during the winter which I didn’t know about. If we would’ve known about that, maybe I might not have gotten it. We've had our Cal Spas for almost a year now and I have referred my neighbors and they went and bought a spa the next week we bought ours.
Reviewed April 6, 2018
I’ve known about Cal Spas for years and we’ve had this tub for about a year. The sales rep was good and she gave us and told us everything. The tub that we got has a waterfall in it. It has four seats and a lay-down, so it’s a big one. The installation of the tub sucked. They were a bunch of clowns that were here and it took them forever to put it in. They didn’t know what they were doing. I got tired of watching them. I had seen four guys that didn’t have the slightest clue about what they were doing. But I like the tub and I’ve always enjoyed it since having it installed. However, I have a couple of jets that are broke right now and I need to call Cal Spas.
I am sorry to hear that your delivery was less than expected, that is certainly not how we want your first experience to be with your new spa. I have contacted the store that did the delivery to let them know what happened. Further I have asked that they contact you without delay to find out what jet inserts you may need and get them to you right away. Best Regards
Reviewed April 5, 2018
Cal Spas is the third tub we've purchased but is the first one we bought new so it's good. We got the tub from Secard Pools and the reps were great. When we got home, we realized it was too big that it wouldn't fit. We called them back immediately and told them it was too big. We had to go to a smaller size and we had to go back to the same place again. They had to custom-order it. The installers were great and the tub now fits. We've had the tub for about a year now and we like it. We use it for relaxation and we go in it twice a week.
Reviewed April 4, 2018
I’m 61 years old and I’m disabled. My husband is also disabled so his knees are really bad. He has always wanted a spa, so I bought the Cal Spas for him for Father’s Day. We installed it ourselves. We just had them put it on the patio where it was gonna go and we just hooked it up. My husband is retired from maintenance he provided for the San Benito County so he knows codes. We enjoyed using the spa. However, it was too cold in the wintertime even though it was a warm spa. We live in the high desert and we get a breeze so we’re gonna put a wall or something up so that we don’t get a breeze.
I noticed that the paint on the steps was not very sturdy. One night, I was getting out and I had my one foot on the first step and I had a hold of the rail. I was pulling over the top and when I stuck my left foot, the other foot, on the step, it slipped right out from under me. My hand slipped like if I was hanging on to something wet and slipped, so I went completely down. I landed with my right leg backward and my back on the steps. So I had a huge bruise from sliding down the step on my back and I had bruising on my foot. I went to the hospital to be x-rayed and they didn’t see any broken bones, but they were very surprised because I had looked like I had broken my foot. I was in a lot of pain.
I fell about four months after I got it and I haven’t been in it since. My husband put some carpeting on the steps so that it’s no longer slippery. But we still need to figure out something to put on the handrails to make them not slip when wet. I’m afraid to get in the spa because of the steps. The steps didn’t come with a warning. Cal Spas should have warned me.
Reviewed March 31, 2018
We've had our hot tub from Cal Spas for about six months now and we love it. However, my experience with the sales guy was a little jaded. But since I'm in sales myself, I understand being rushed. Cal Spas was busy at that time as there were a lot of people on the showroom floor and they had a lot of orders. The installation also didn’t go as well as I thought it would be. The salesperson did the measurement for the installation and I was asked for a certain amount of an access to my backyard to pour a slab. But then when their team came out, they needed more than what they said. A slab got poured the whole alleyway and then they asked for a certain amount of access to my fence. I called Cal Spas and they worked with me, but they didn’t really want to hear about it. So I paid an extra $150 to my contractor who was pouring the slab to redo my whole fence and take out the additional three and a half feet.
Also, the quality of the hot tub is a little below what I thought it would be in regards to the paneling on the side where the motor is. It’s starting to deteriorate a lot faster. In addition to that, the buckles have already broken for the top that is heavy. But, we’re enjoying the spa. The kids love the low hill type of fountain. The hot tub is not getting as much of the action though because we're on a high desert and we have a lot of winds.
We are sorry to hear you had some issues prior to the delivery with the sales person. It sounds like you got it ironed out. Please contact Secard to take care of any issues you are experiencing with your cabinet. You know you have a 5 year warranty on your spa and we do stand behind that for all your needs. I am going to send you some new cover locks so you can get those changed out quickly; you should have them in a couple of days. Thank you for purchasing a Cal Spa. I know Secard is a great dealership and will take good care of you. If you need anything else, please don't hesitate to contact us. 1-800- Cal-Spas
Reviewed March 30, 2018
I had a Cal Spas tub before and it lasted a long time. So I just went to a local place to buy a Cal Spas tub again, which was in my price range. Everything was great. People were just kind. They treated me really beautiful and I'm happy. I have the tub now for several months and It's just beautiful. I use it almost every night. It's a good spa. Go ahead and buy it,
Reviewed March 29, 2018
My hot tub had gotten damaged and my son-in-law told me that everybody told him that they make better ones at Home Depot. So, I got online and I ordered a Cal Spas hot tub. And it’s been bad. They first brought the first one in the summertime and it was used. The guy who brought it up wouldn’t even back into the yard and it’s a whole big safe here. And I gave him permission. They got stuck up. I had to get a bunch of people in, and they carried it and got it up on here. The guy helped them, he knows nothing was dropped, and when they set it up, water was pouring out and you could smell nothing but pure chlorine.
My first hot tub from another provider was way better. It was sealed completely around. Water didn’t get in it, underneath it, and into the speakers. And the wind didn’t blow water underneath it either. With Cal Spas, one whole set is not even sealed and I kept trying to tell them. I’d talked to one lady from Cal Spas and she said, “Well, they’re made that way.” Anybody who’s got common sense knows that a hot tub has to sit down on what I call a cage. It has to sit completely on that and didn’t seal around it. It keeps the cold air out from under there. And I’ve tried to tell her that the gap is so big, that that ice cold wind goes straight up and under that hot tub, and the heater does not keep off at all on freezing or cold nights.
I have given them a year to do right. I ordered the tub from homedepot.com and not from CalSpas.com. So, when I order it from Home Depot, Home Depot should be the one taking care of me and not tell me to call this one or that one. And nothing gets done, and I’m still sitting here with this messed up hot tub with speakers that go in and out now and sometimes completely off because they’re destroyed by the winter.
Reviewed March 28, 2018
Cal Spas is knowingly shipped a damaged and repaired Spas as New. Our Spa has a hole in the recliner which was patch and colored over to match the Spa's Tuscan Sun shell. That color wore off in about 30 days of use and now Cal wants to color the patched spot again instead of replacing the unit. The WiFi on the Spa has never work and Tech support doesn't return phone calls (two Months). Two of the LED lights have already burned out. Overview the Spa was damaged during construction should have never be sold as NEW! Cal Spas should be ashamed to take advantage of their customers! Second Spa will never buy another one from Cal Spas and you should not either!!!
Reviewed March 26, 2018
The sales reps of Cal Spas didn’t really pressure and gave us plenty of time to think about it. And we got a great deal. And when they said it would be here in four to six weeks, it was. The people that came in installed our Cal Spas tub quick and easy after we had the electricians come out. They were very helpful in showing us how to keep it clean and where to put the filters and chemicals. It’s easy to clean the filters with chemicals. The model we got fits the area we needed to put it in.
But for some reason the Cal Spa doesn’t wanna hold temperature quite as well when it’s on the economy mode. I know my Sundance Spa actually held better. For some reason the temperature drops a lot faster when I wanna heat it up to go into the spa. But other than that it’s fine. They are responsive and everything else works very well and it’s comfortable. It’s wonderful especially when your body’s a little bit sore and tired and you go on in and it’s very restful. The jets are really well for massage or relaxation. And it’s just very enjoyable to go outside and look at the stars. We love it and we’re very satisfied. Their prices are very comparable and we have good customer satisfaction.
Reviewed March 25, 2018
We bought our Cal Spa through Secard pools. When their team came out, they were really friendly and professional. The hot tub has been enjoyable and I use it about once a week. I'm happy with it.
Reviewed March 23, 2018
I was above ground pool over at a pool store up here in the desert and decided to buy a spa I saw on sale. The unit came in August, so I have had it for eight months already. The installers were helpful, did good, and set it up right where I wanted it. It took them about an hour and a half or so. It is a nice hot tub and I use it quite often. But, the kids get more use of that better than me. I'm very happy.
Reviewed March 22, 2018
I used to buy accessories at Cal Spas when I used to have another hot tub. Then, that one went kaput. I had it a number of years so I did not have one for a while. I have had my Cal Spas hot tub since last October. In the installation, the guys showed up and they set it on the deck for me. They showed me this and that and gave me all the pamphlets too. They were not here very long because I also had my electrician here. I like to go there in the tub once in a while to relax. I can change the heat in this -- the other one only had 110 for power, so it always took a while to heat back up, but this one I put 220 in and I'm very happy with it. It is comfortable to sit in, and I've had another female friend sit in there with me and she really enjoyed it, too.
Reviewed March 21, 2018
We bought a Cal Spas for my son. He has cerebral palsy and he needs it for his exercises. It took about two weeks to get there. We placed it halfway in-ground and had the backyard redone. They had dropped it in and it broke one of the panels but they replaced it within three weeks. The only bad thing about it is they told me it would take six weeks but they already had the panel there. They just had other things to do. I had to go pick it up and put it on myself because I don't want to wait. But aside from that everything's good. The tub works and so far my son loves being in it. And if we need someone we’ll go to the place we bought it at. The guy we worked with was Greg and he’s been good.
Reviewed March 20, 2018
I've been using my 5-517-PPZ6218 model from Cal Spas for six months now. It has a water feature. And it came with stairs and a cover. I shopped around for price and quality and I thought Cal Spas was the best one. They did a good job installing it. It was down the hill and then they got it up into the deck. They were very well prepared for that and got it done. Since the installation, it makes my spouse's pains feel better and eases life for her. I would tell my friends it's the best quality for the money. And they've all been a very good team for us, as well.
Reviewed March 19, 2018
My husband found Cal Spas online and we've used them now for 3 months. It went very smooth when it was installed. Everything was scheduled and showed up and did their thing. It was very easy. Plus the Cal Spas were really good. I definitely recommend them. They’re easy to work with and very helpful.
Reviewed March 18, 2018
Cal Spas had high marks in their reviews and I liked their size options. They were the only spa and hot tub provider that had a 78’’ x 84’’ spa and that also had a lounge. I bought a spa from them in July or August last year and it was the Hawaiian 240-volt model. I knew what I wanted going in. My interaction with the reps was okay and it was what I was expecting. They were typical salesmen. I told them what I wanted, then they gave me the price and said that the spa I wanted was on sale. But since I live in snow, it would have been nice, in buying the spa from the get-go, to have them explain and for me to know about getting a heavier duty spa cover because I bought one after-market later. Cal Spas delivered the spa and put it down where I wanted it outside, then I hired an electrician to do all the wiring. Since the installation of the spa, I have liked and enjoyed it. It’s definitely great to have a spa in the backyard and I’d recommend Cal Spas.
Reviewed March 17, 2018
I did a lot of researching. I’m looking for hot tubs and where to get them from. Our Cal Spas tub is the first we’ve ever owned. It was an easy installation experience. They came in all and ready into place and that was it. The guy who was there was very good and answered my questions on cost or things like chemicals and how much average it cost a month for heating. He was very informative. And I enjoy my tub every other day. I would recommend it. We have a good experience there and it worked out well.
Reviewed March 16, 2018
I’m not really happy with the spa that I got from Cal Spas. They really didn’t help me too much when it came to installing because I got a lot of mixed up information and vibes. We ordered it with not really knowing where we were going to put it. And they wanted me to have the electrician put the electric work in first. And by the time we got around figuring out where to put it we ended up having to have it delivered first so it was kind of a big mess.
All they did was put it in the spot. They didn’t hook up the electric or anything. They told me they have electrician that I can hire. But they do not have an electrician available. It was a biggest mistake I ever made. I wish I never bought the spa. I hate the fact that I can’t stay in the water. They tried to help me with lap weight to hold me down and I couldn’t.
Reviewed March 13, 2018
The knowledge and understanding of the team at Cal Spas was awesome. They got us what we were looking for. I got the Commander model and did the installation myself. While it did not go as well as could be expected, it was my fault. Nevertheless, I had a good experience with them.
Reviewed March 12, 2018
I bought a Cal Spa last August. I already owned a hot tub at the time and when Cal Spas' installers set my new tub in, I had my old tub moved out and I gave it to a friend. However, I didn't get the response I would have liked from the guy who sold it to me. After they got my money and set the tub up, that guy just shoved me off. I wanted him to be present to help me learn things about the tub. I have had to learn those things myself. That makes me believe that if something goes wrong with my hot tub that I'm going to be pulling teeth to get service after the sale. So I wouldn't recommend Cal Spas.
While my older tub of 10 years was first class and it would probably run longer than my new Cal Spa, I got the new one because it was bigger. My new hot tub is 1,500 gallons. Though I've drained it and it's sitting empty right now, I'm going to be filling it back up in one week and it's going to be making my summer days a lot better. Overall, I'm happy with the product, but the service wasn't that good.
Reviewed March 10, 2018
I was buying chemicals from Cal Spas for my old hot tub, which is also a Cal Spas. It was with the house that I bought a little over a year ago. This summer, we traded that tub in on a hot tub from Cal Spas. The purchase of the new one was very easy and quick. The guy who came out and installed the new hot tub was nice. The hot tub works, however, I am having a little bit of a problem with is that the cover was installed on one side, and now it rubs against the house. My old one does not, so I am going to have to call them to come out and fix that.
Also, some of the nozzles are rusting. And I went into Cal Spas and the rep basically told me it was my fault for using chlorine and said to bring some of the heads in. When I bought it, he said chlorine was fine because we were using chlorine in the other one instead of bromine. Also, I literally bought chlorine when I bought the hot tub and they gave me a free bottle of chlorine, too.
So, I'm was like sitting there going, "All right. This is a $10,000 hot tub that I have had for less than a year and you're trying to tell you don't want to fix the problem." I'm like, "I would like someone at my house looking at it. I don't want to start ripping my hot tub apart and bringing parts to this guy." And this is like their main sales guy over at their particular Cal Spas I bought it from. So, now that I own the hot tub, and the way I've been treated since I've owned it, and the Cal Spas that I bought it from, I'd probably never buy another one. The initial experience has been great, but that is not why I buy anything.
Reviewed March 3, 2018
We have had our Cal Spas for 9 months. We bought our Spa from Secard Pools. WOW - they were so nice. They filled our Spa with water and showed me how to use my Spa. They even called me a week later to see how my Spa was working.
Reviewed March 2, 2018
I like Cal Spas' service very well. They did a good job. The people from Cal Spas were easy to deal with. It was also an easy installation.
Reviewed March 1, 2018
Great experience, fast delivery, friendly people! Purchased my Spa at the LA County fair. Had shopped around at different spots. Came up to the Cal Spas tent. The salesman was super friendly and really helped us fall in love with our spa! Our family loves it. Thanks Cal Spas!
Reviewed March 1, 2018
We've had our Cal Spas for nine months now and we love it. We liked the price, their reps were great and we've had a great experience overall. Give them a shot.
Reviewed Feb. 26, 2018
My parents had Cal Spas growing up. I’ve been familiar with them for 20 years but this is our first unit. We purchased it at the Home and Garden show in Minneapolis. We were going to do the initial preview and bought it on site. The salesman was knowledgeable and gave us some good advice. Both my wife and I interacted with hot tubs our whole lives and we’d never even thought that advice was helpful. The installation was great, too. The installers came a week ahead of schedule both on the day of delivery and on the day of logistics. We were timing it up with a project so it required some additional maneuvering to make everything work and they were very accommodating to that project schedule.
We use the tub almost every day and we saved a lot of water because we don’t use the big bathtub up in the master bathroom anymore. Also, Cal Spas is receptive and attentive. We ordered the wrong filters online but they caught that before shipping and were able to get the right ones delivered. The correct filters were incrementally more expensive but they just offered them at the set price that we ordered.
Reviewed Feb. 23, 2018
Works absolutely perfect. No surprises, works as promise. Only issue was pump was touching fiberglass tub, it sent a vibration through the whole tub. Problem was there was clearance when the tub was empty, but just touched when tub was full of water. 10 min adjustment to move pump 1/2 inch, perfect now. Very happy with product.
Reviewed Feb. 17, 2018
We wanted a good model for our hot tub. We're from a large family and we wanted people to fit in it. We got a huge and awesome one from Cal Spas and it was the one that the salesperson recommended after we told him what we wanted. It's been a wonderful tub and I like it. The installers who put it in were friendly, courteous, and did a good job. At the time, it was 90 plus degrees out with high humidity so I brought them a nice cold glass and they were very appreciative of it. We had to take a fence down out of the way. too, and they were patient with that.
However, I was slightly disappointed with the guy that sold the hot tub to us. Originally, he was going to show me how to do the wirings. But when it came time to do it, he didn't return my call. But it wouldn't stop me from referring to Cal Spas. They're a good company. Even the guy that the salesman recommended who sold the different chemicals to keep the tub was outstanding. He was on time and very informative. He also gave us his card and told us we could call him at any time. He's an all-around good guy.
Reviewed Feb. 16, 2018
We’ve known the name Cal Spas for years. I’ve owned about five Cal Spas but we have always bought secondhand units until this one. We bought it over in Victorville and the experience was wonderful. The reps were kind and nice. They showed us what we were getting and we got what we ordered. The installation went smoothly too. I was impressed with that dolly that they have. Two guys rolled up with a flatbed and a jacuzzi and they got the thing out on its side. They strapped up this big, wheeled cart, rolled it around and it was in.
So far, everything is good with my experience with Cal Spas. However, they should make the price of the top that goes to the jacuzzi standard and not $299 extra dollars once you spend 5 grand. I'd still tell a friend to buy one and if they get an opportunity to special order the jacuzzis, I would recommend to put the jets in the jacuzzi where they want them and have the reps explain the way that they cycle the jets from one side to the other. Because I didn’t really understand how that worked and how I see what I would do differently if I were able to fix it myself. If my wife wanted to sit in a jacuzzi, instead of us having to sit on the same side if we want full power to the two jets, if there’s an inverter to be able to do one or two or three at the time, get that.
Reviewed Feb. 11, 2018
The Cal Spas delivery people were very professional and courteous. They were on time, explained to me how to use the device, and the installation was excellent. I have the 13-foot swim spa a little bit under a year now and it has been great and fun to use. I would like their pricing structure to be better though.
Reviewed Feb. 7, 2018
My old tub was about 25 years old and then we got a Cal Spas tub about seven months ago. The installation was wonderful. There was one broken piece of molding but they came back and replaced it right away. Also, we thought something was wrong with the spa as it wouldn’t turn off and by pushing buttons we had locked it, so we could not change any settings. Cal Spas sent a very nice repair technician out but it turns out it was just us, so he walked us through everything when he came. The tub looks nice and it’s top of the line. I use the tub about once a week and it’s really nice. I loved going out there at Cal Spas.
Reviewed Feb. 1, 2018
We bought the Cal Spas hot tub last year. It was affordable and it was big enough to fit for a family. The installation was okay. I didn’t have to have them come back for some mickey mouse stuff that the installers could have fixed, but they said it wasn’t their job and I end up having to call and had someone come back out. They came back out and fixed whatever was needed to be fixed the first time which I had told them, “That’s causing you money. We use the jacuzzi for the rest of last year, but I shut it down a month ago because winter was coming and I wanted to make sure it was down and cleaned out. I wish they make the gazebo out of a limber wood instead of regular wood. Regular wood after so long tarnishes and falls apart. The limber wood will last longer. Other than that, I have recommended Cal Spas.
Reviewed Jan. 31, 2018
My online experience with ordering parts for my Cal Spas Connect has been surprisingly simple. The website is user friendly and non cumbersome. Just type in the spa's serial number or model number where instructed and there you go, everything you could possibly need for the spa at your fingertips! It doesn't get better than that!
Reviewed Jan. 31, 2018
I was driving past the location that has pools and jacuzzis and I happened to stop by. I just wanted something where I can get in and relax after work or set of days. So, I bought one from Cal Spas, and the installation was okay. I had to put a cement flat foundation in my backyard for that, however, that is not something that they told me in the beginning. So, it kind of had a cooling off the hole and then put that down and let it dry before they could do the work. I was at work when they delivered the tub but my brother was at home and he said that it was easy when they did finally put in the tub.
After the installation, I tried to call Cal Spas because the blue tube on the jacuzzi wasn’t connecting. So, I went back to the place to find out how to connect it but they could not help me. They tried to call Cal Spas and they could not help me either so I unplugged everything and posted the back-up. That helped and it came back up. But I was very disappointed for the knowledge of the spa and that they were not able to tell how to fix things like that. The overall spa is okay. I like the Bluetooth speakers. They’re good when I could get it to work. They were always in and out but I think that was solved.
Reviewed Jan. 30, 2018
I had a Cal Spa for probably 15-20 years before I got this one, and for this, I dealt with the owner of Secard Pools and Cal Spas. He was very professional and he gave me a good discount in that. I got the price that I wanted for this new Cal Spa tub, and the installation was very good. Their guys were very efficient, they did it the way I wanted it, and I was happy with them. I enjoy the initial thing about it while it’s warm, but for the last month, I haven’t been able to get in it because I just had a triple bypass. I got in the spa for the first time on Wednesday or Thursday as my doctor said I could get in it for 10-15 minutes, and it felt good.
Updated review: March 2, 2018
Cal Spas called me to make sure all of my issues were resolved and that I was satisfied with my hot tub. Their customer service was great.
Original Review: Jan. 29, 2018
We inherited an old hot tub with the house and I talked to the guy who works on hot tubs and was recommended by the hot tub supply company, and he said the manufacturer no longer makes them. He said he could help us get a new one, though. And he’s a reseller of Cal Spas, which seemed like a good brand. We've had our hot tub from Cal Spas for seven months, and so far it operates well. It is similar in size to the old one, but since it is newer, it’s easier to use. We really like it. We got it at a good price and it seems to be great. It’s also a nice stress and back pain relieving thing. There was a piece of the spa that was a little bit broken when it came. And I’m having a hard time to reach out to talk to Cal Spas, but other than that, I would recommend them.
Reviewed Jan. 18, 2018
We wish to commend Karen **, Customer Care Manager, and Renee of your Parts Department for their exemplary care in helping us to order the Replacement Control Box VS300 for our Cal Spas hot tub. Karen was thoroughly knowledgeable, thoughtful/understanding and patient with us, even to the extent of helping us with a discount, and waiting while we went to find a credit card with sufficient funds to pay for the part. Karen then documented everything and sent it to Renee who processed and expedited our order. Renee was very professional and followed up by sending us email confirmation of order placement; then as promised, tracking information. Like Karen, Renee was delightful, answered all of our questions and made us feel comfortable!
We both in our 70's, have lower back and leg issues and currently on a negative-cash-flow fixed income. We love our Cal Spas hot tub and have greatly benefited from using it over the years without ever having a problem! Please commend Karen and Renee, and thank you for your world class customer care there at Cal Spas!
P.S. To add some perspective and credibility to our above commendation, I am a retired procurement manager, with 45 years experience working with sales and customer service folks!
Reviewed Jan. 11, 2018
I went to a place that sells hot tubs and bought a Cal Spas tub. The people there were good, knowledgeable and the installation went great. When I was growing up, my parents had a spa and there was a door on the front to access the motor if something needs to be done. The new ones don’t seem to have that access to avoid the everyday consumer working on it. But it would be a convenient factor if I needed to have somebody come work on it or if I want to monitor what I needed to do something myself.
Reviewed Dec. 26, 2017
I knew that Cal Spas has a good reputation and their product quality is better. I got a hot tub from them last spring and its installation went very well. After a long day, we go into it and relax. I love it. I've recommended them to a few people already.
Reviewed Dec. 20, 2017
We had one of those inflatables that you get at Target and it sprung a leak. It also had some sun stains on it so we went to Cal Spas to see if we could find something to clean up the sun stains and patch up the holes, but we ended up getting a real one. My wife was there during the installation and she said that everything went along without a hitch. I was enjoying the tub. It was great but after a week went by without having to use it, this scale on the side formed and it felt like sandpaper. You can reach in there and scrape it away with your fingernails but after scrubbing at it for about half an hour, you get tired of it and you only cleared away about a foot.
Reviewed Dec. 14, 2017
I went to a few different companies, comparing prices in store and Cal Spas had the most reasonably priced tub. I had to put concrete in my floor but that was not on Cal Spas. We just made sure it's doable. The two guys basically just put it down from their truck. We've had the tub for seven months now and it's been really good. It's been a little windy recently so my cover got blown off and the tub got really dirty. I've had it cleaned two times recently which was frustrating but it's fine.
Reviewed Dec. 13, 2017
We bought our Cal Spas hot tub from Secard Pools and they had the best prices. The installation experience was good. The hot tub helps my back and I feel good for a couple of hours after I get out of it.
Reviewed Dec. 12, 2017
I've owned a Cal Spa hot tub for 15 years. It's still working but it was old and I wanted to upgrade. So, I purchased a new one six months ago, from the same guy whom I bought my first hot tub from over at the Woodbury location, and I like that the tub is big. Everything with the experience went great, from the sales reps to the delivery and installers.
Reviewed Dec. 10, 2017
We bought an original Cal Spa in 1999. It was a great product and we really liked it, so when we were shopping for another one, we wanted to get another Cal Spa tub. We then got one through a retailer and they arranged to have someone bring the unit to our house. They did a very poor job because when the unit was delivered, it was damaged. They didn't take it back despite weeks and weeks of phone calls and e-mails. I then reached out directly to Cal Spas and they reached out to the retailer many times but the retailer was not responsive. We even had a fight with the retailer through the bank to try to get our money back. But Cal Spa said that for all our trouble they were going to give me a new hot tub for free.
Cal Spas then told me that they dropped the retailer as one of their suppliers and took it upon themselves to find another spa company on Long Island to come out to our house, remove the old hot tub and install a new one. The customer service was great and couldn't have been any better. We appreciated that Cal Spa jumped in when the retailer was unresponsive. They even had executives get involved and speak to us. They really went above and beyond with their customer service.
The tub that we have now however is a little bit different. It doesn't have as much legroom as the one that was replaced. With our old tub, my husband could be sitting on one side and I on the other and we could stretch our legs and feet and the jets massage us but now, we have to bend our knees since it's not as wide at the bottom. But the new one is easy to operate and very relaxing for something my husband and I enjoy doing together.
Reviewed Dec. 9, 2017
I have a Cal Spas hot tub for six months now. I went to a swimming pool place that had it in their showroom, and it was the one they've used. They recommended it because it came with the gazebo and it was a package deal.
Reviewed Dec. 8, 2017
We bought our first hot tub with all wood from Cal Spas 25 years ago. In 2008, we walked in and bought our second one. We paid cash for it and we noticed that Cal Spas were a little bit cheaper on some things. They took our old hot tub and gave us the money for that. We liked that second hot tub and it was almost eight years old but we never had any issues with it except for a couple of bugs and Cal Spas fixed that. But a sidewinder tornado took it.
So we got a new 2017 64 jet hot tub. We had a 100% deductible with the insurance company and they paid for everything. The insurance went from what we had before so they gave us a check for $12,000 and we went into the store up in Plymouth and got a new one. They did a few wheeling and dealing because we’ve been their customer for years. The hot tub is a little spendy for people because not everybody can whip out $12000 and get a hot tub. And this hot tub that we got cost $11000.
We’re very much impressed with it. The paneling around is way better than the one we had in 2008 because whoever they hired put on our lid wrong on that one and it was a mess. We also got the cool down seats on our new tub and the lights that are all inside. We love that. But we didn't get the radio because we had one before and we did not like it. They were cheap speakers. So we just went out and bought a Bose speaker and saved money that way. We love that because we can do our own music on the Wi-Fi. I also like the idea of the waterfall and that the center chair has all the new sides. The jets are on the sides of your body and it sits up higher, too. The other ones tend to sink down and it’s hard when you’re short like a girl. But my husband is 6’1" and he loves the lounger because it has more jets underneath the calves while the other one did not.
The guys in Plymouth were very knowledgeable and easygoing. They knew us by name because we buy our chemicals there and we go back and forth. I've been such a good customer that every time we go there, they always tell me to not worry and get my chemicals then they pay for my shipping. They’re always that nice and that makes me want to come back and tell all the people about Cal Spas, too. But sometimes, it’s hard to get to Plymouth so we go to this store that my husband passes by. They said they’re the same name brand as Cal Spas and they have all the same filters so it’s nice in that way.
Reviewed Dec. 4, 2017
Cal Spas had an open house and when I went to buy the spa, I felt I was welcome. The people explained to me how that thing operates. Their installation team was did a good job, but they didn't install anything. All they did was bring in the hot tub, drop it off and then leave. It took them 45 minutes to an hour to do everything. Though I had to tell them how to do it, they're professional. So far, I love the tub itself. It's the big one and it has that ultrasonic filter. Everything is working fine, however the cover and the piece of cheap tubing that they use to lift the cover is horrible. Cal Spas has a good reputation but then, they provide those cheap cover with a handle. It really ruins the taste.
Other than that, when I went back there because I had a problem, the people at Cal Spas treated me like a stranger. It felt like they want me to stay out, and since they got my business, they don't need me anymore. They won’t even help me with my complaint. I asked them to let me talk to the expert since the spa is not working and I have a single question. Finally, they got somebody, got me in the office, and she was not a professional. She was just going back and forth, three or four times. Finally, I got tired of it. I got home, read the book a little, and I got the spa working. All in all, the spa is good but the service is horrible.
Reviewed Dec. 2, 2017
I've had my Cal Spa hot tub for 8 years now and it's been a good tub. Everything has been working properly. Jet-wise, however, I would have stepped it up to another level.
Reviewed Dec. 1, 2017
We had Cal Spas install a hot tub around five months ago. The salesperson we had was fine but there was a real disconnect between one of their operation guys from the San Bernardino store. I explained to them that getting a spa into the location would be a bit challenging because there were narrow openings with gates. The guy came out and took a look at it. He said it won’t be a problem and that they can get the spa in there. I was a little doubtful but went with him on it since he’s the expert. The installers came out and took a look at where they had to put the spa and said, “That ain’t going to happen.”
About the time we were having this discussion, my electrician who was working that day at our property was watching what was going on. I knew my wife was getting increasingly agitated because she wanted the spa put in. So, my electrician told us he’s got a friend who has a crane company. He got a hold of this friend and it turned out the guy was down the street finishing up a job. Within 45 minutes he showed up, hooked up his crane, lifted the spa over the top of the house, dropped it on the back, and then the guys installed the spa. It was $350 and Cal Spas paid for it. Other than that, the installation was great. They placed it and it worked out fine.
The other concern we had is that we didn’t get a good education on the proper use of the spa in terms of chemicals. We did as we were told but it overagitated the water in the spa. There’s a water clarifier and there’s bromine. Whenever we turn the pump on we get a lot of bubbles. And then the guy we talked to said we’re not supposed to use bromine and use chlorine instead. So, we switched to chlorine. But at that point, the water had been over-chemicalized that we’re still having a problem. I put the water in about five minutes and then the recommendation is to drain the water and do it again.
They didn’t do a good job explaining to us what to use and what not to use.They weren’t even sure. One said bromine and one said chlorine. At some point, we’re probably going to have to drain the water. Every time we turn on the big pump, it creates this foam. Otherwise, the spa is great. It got lots of jets. We love and enjoy it and I’d definitely recommend it.
Reviewed Nov. 27, 2017
My husband came home one day and said he wanted to get a hot tub from Cal Spas. The Cal Spas team spent a lot of time with us but we got all the paperwork done fairly quickly and I was surprised on how quickly we were able to the hot tub. They delivered it and everything was done correctly. One day, I went back in to buy some stuff and they were always really nice and pleasant. We’ve had the hot tub for a year now and it’s been good. We don’t use it as much as I had hoped we would but I like it everything about it and I will highly recommend them.
Reviewed Nov. 26, 2017
We originally talked to Cal Spas and with somebody that had used them close to a year ago, and then made the purchase several months ago. Our spa can fit six to eight people and we like its quality. The installation went well and the Cal Spas team has good customer service.
Reviewed Nov. 24, 2017
I’ve used Cal Spas for 30 to 60 days since I bought the last one and it has been bad. The guy from Cal Spas came here and told me that he needed to get a crane to get the hot tub lifted over my house to get in the backyard. I told them I have access to the back, through a lot and they can pull their truck up back there and I'll help them get it up there. They said over and over that it cannot happen and that they needed eight guys. Luckily, I had eight guys working around the corner who could've helped us. But all said and done, it only took three guys to do the same job and get the hot tub. He wanted to charge an extra fee because the delivery was free. And then, he didn’t want to talk and just wanted to leave. I finally convinced him and said, "I'll give you a tip, whatever. Take $100, $200. Just listen to me and I guarantee you we're going to get it up there. It's not that bad. And you can get your truck all the way back to the lot." It was horrible delivery.
Then, we got the tub and it had a blown fuse on it so once the electrical was hooked up, it didn’t work. Then I went back and forth with Cal Spas. Finally, I had to call a third-party person and they came and looked at the spa. I told them that there’s a blown fuse when it was sold to me. They told me all they do is sell spas and they gave me a number and collected my $9000 and put it in their pocket. It was horrible. I did business with Royal Spas out of Indianapolis, Indiana. They manufacture Royal Spas and I used their spa for 10 years. It was an awesome company and I never had an issue. But Cal Spas is garbage. I bought the spa and already one of the jets broke. Now I'm calling them back and waiting what they’ll do on this part. It's a crappy product, crappy service, and crappy people.
Reviewed Nov. 23, 2017
We've got a swim spa and we liked its size, the way it looked and what Cal Spas had to offer. We went back and forth on the 12-footer or the bigger one, and we wished we went with the bigger one but that would have taken up a lot of our patio. We were a little frustrated when getting the spa took a bit longer than usual and then once we got it, we had one problem. So, they sent people out to fix it. The product was brought in and set up like they said it would, so it was good. Now, the only issue we're having is that my husband can’t keep the chlorine in it enough. Other than that, the swim spa is nice and it's perfect for our daughter. Instead of having a pool taking up the whole yard, my daughter can go into the spa, splash around, and then still has room out in the yard to do whatever. We had a good experience.
Reviewed Nov. 22, 2017
We use our Cal Spa three to four times a week. The quality was excellent and it was better than what I expected. The installation team was good. They showed me how to cover, operate and lock it. I had some questions about the electrical and they were able to help with that as well. They were fast because it didn't take more than 20 minutes from the time they got there to the time that they were done. I got a starter chemical pack from them but I didn't use it because it came with chlorine and I heard that the bromine is the better thing to go with. I already recommended it to my in-laws and they'll probably end up going to the same location in Western Sacramento.
Reviewed Nov. 21, 2017
My wife has googled Cal Spas and we've had our spa since June.
Reviewed Nov. 20, 2017
I bought a Cal Spa off Craigslist and used it for a few years. And then, this spring, it froze up and got damaged when we were on vacation. We came back to our hot tub all empty from frozen pipes expanding and breaking. Then we went to Cal Spa and got a new one and the experience was awesome. It was perfect – quick, painless and easy. The sales reps were awesome. I recommended Cal Spas to an uncle of mine and he bought a hot tub shortly after we did.
Reviewed Nov. 19, 2017
I sought Cal Spas and I've known about them for 30 years. I bought one at the Los Angeles County Fair 20 years ago at a different home and I just bought a new hot tub two months ago. The new tub has dual motors with dual filtration. Installation went fine and both tubs are good. I have a five-year warranty on it. The headrest has all bubbled up and lost their adhering effect that it has so it hasn’t held up with the water. I have to take all the cushions. It's easy to repair but that could be improved. They have a plastic step to go in the Cal Spas and it’s very poor. It gets very hot in the summer months that it burns the bottom of your feet. Cal Spas needs to address and upgrade that and I made one myself. The tub works all the time when we use it in the summer but we don’t want to go from hot to cold, it’s too painful. We can’t use it during the winter because it's too cold outside.
Reviewed Nov. 17, 2017
We bought our spa in June 2009 and its still looks great and works well. We had a few issues when we originally ordered the spa, which were resolved immediately by the company: The cover lifter we ordered was missing (they sent one). The 75sf filters didn't fit (they replaced them with 50sf filters). There was a crimped hose (they sent someone to replace it.) I was glad we were advised to order 2 covers; we replaced the original cover a couple of years ago with the second one we bought.
But I wish we had not gotten the bromine generator. It was a considerable added expense, the base chemical that makes it work was also expensive and hard to find, and we ended up just using bromine tablets anyway. Next time we might want to try the UV filter. We also had problems with the 24 hour pump and had to disconnect it; we just use the main pump which we find is sufficient for filtering. All in all, we love our spa and use it every day. We'd buy another spa from this company.
Reviewed Nov. 16, 2017
Cal Spas refuses to replace or remove the faulty swim spa I purchased in 2014. I bought a new swim spa in 2014 for $18,000. By 2015 the fixtures inside the spa rusted, the speaker covers rusted, one of the speaker covers under water came off; the debris catcher casing separated from the wall of the spa and the side paneling came off. Parts were replaced summer of 2016. ALL parts have rusted again & worse and the side paneling is off again. I purchased the spa from Secard Pools in Hemet and all they can do is replace the parts. I have asked both Secard and Cal Spa to reimburse me 75% of the cost and to remove it off my property and they say they cannot. Cal Spa (who built the spa) says it is not their responsibility. We have not been able to use the spa because it is a health hazard. The spa is maintained weekly by a reputable pool services and has been since we purchased it.
I cannot seem to get Cal Spa to understand that it is their product that is faulty and that water equipment should not rust. The Cal Spa Service Manager Karen said that because I have a contract with Secard it is their responsibility. Secard did not build the spa nor do they have the replacement parts, the parts come from Cal Spa. There is no resolve here and Cal Spa will not stand behind their product. Because of their faulty parts, I have not been able to utilize the spa and the spa is needed for my immune disorder, as I am a retired vet who suffers from chronic joint and muscle disabilities, which is why I purchased the spa.
We are very sorry that this rust issue continues to frustrate you. We want you to be able to use your spa confidently for your health and well being. After speaking to you we believe you may be experiencing this issue from the use of liquid chlorine in your spa. We at the least want to eliminate any issue we think may be contributing to this problem. Secard has been authorized to replace any stainless that is having this issue in your spa free of charge under warranty; and we would like to send you some granulated chlorine which is recommended in the owners manual.Please allow us to help in this manner, it is the first step in figuring out why this would occur in your product. We will send this product direct to you this week, hopefully your service man can use this product and you will have good results with it. We do want to help you. Please call me if you have any questions or would like to discuss this further.
Best Regards, Karen
Reviewed Nov. 16, 2017
I’ve heard good stuff about Cal Spas and I decided to get the fifty-two jets, six-person tub. Their rep gave me good guidance on what to get and the installation team was great. I’ve been using it for six months and life is definitely more enjoyable with it.
Reviewed Nov. 15, 2017
Cal Spa OC Majestic Series 850 - We have owned this hot tub since the spring of 2009. This hot tub has been used quite often by my wife and I and our two boys. As my boys grew older and through their high school years the hot tub was used frequently by my sons and their friends. The value of soaking in the hot tub to relieve life's aches and pains as well as relieving stress is hard to quantify. Needless to say, this hot tub has been a mainstay for our family. The hot tub has been very reliable and other than normal maintenance, the overall costs to own has been very low. Would I recommend Cal Spa hot tubs to a friend... Absolutely!
Reviewed Nov. 14, 2017
Cal Spa’s quality is really good but it's their cost that made us purchase our 14 foot swim spa from them. The owner Brett was with me the entire time during the installation and he did a good job. We did a lot of concrete and he put the deck for us. Overall I've enjoyed my experience with our spa. I get out every night after work and I swim, and my wife feels like she's on vacation all the time.
Reviewed Nov. 13, 2017
We bought a swim spa and had it around a year. It has been a lot bigger than I thought it was going to be but it was good. Cal Spas has been great that we use it for exercise. The installation was pretty simple and the installers knew what they were doing. We have a long driveway but it was a little narrow than they expected so they flipped the spa on the side and brought it up. We had an issue with the connection but it was almost a week before somebody came out to have a look at it. He fixed it in no time so it was pretty good. Cal Spas was efficient and a good experience overall. They also had good pricing.
Reviewed Nov. 12, 2017
I have a Cal Spas hot tub in place for two months now. The installers were good. They forgot the pad where it sits on, but it was not their fault. I went to their store and bought that after I purchased the tub and it didn't connect up with the paperwork. But that did not hinder the installers to put the tub in place because I had an electrician on-site.
They had to come back later to do that and did it the same day. Even though I had to pay my electrician twice, the people at Cal Spas made it up to me by giving some free chemicals. So they've been fantastic. Their customer service is phenomenal. They're really good at answering questions. And being a new spa owner, I had a lot of them. Since the installation, my wife and I really enjoy the tub. We use it pretty regularly. Also quality-wise, this is probably the best that I've sat in and I already brought a friend to their store to have him buy the same one I have.
Reviewed Nov. 11, 2017
I moved out to Lancaster, California and I was looking for a place to buy a pool table from. I bought one from Cal Spas and I also bought a spa from them. We love it and we enjoy getting in it. The installers were wonderful and very professional. They came, put it together, showed me what to do with it and how to take care of it. They cleaned up their little boxes and headed out. We had a very nice experience with Cal Spas.
Reviewed Nov. 10, 2017
I talked to several different places and Cal Spas had the requirements that I needed and the vendor was very helpful. They’re the ones in Victorville off the freeway, on Mariposa. They were very nice people, even after I went back because I was having trouble. I was breaking out in a rash because the chlorine has a stabilizer that’s acidic. So, they helped me figure out what chemicals I could put in to keep it clean and not have those problems.
I got a three-person tub called The Balboa. I didn't want a really big one because I put it inside of a room. I use it every day for exercise, that's what I bought it for. I have a physical disability. I had a knee replacement. So, I get in it and I have paddles that I use to exercise because I can't really exercise because of my back. I do water aerobics. I got a noodle, and I move my legs with the noodle. Also, it helps just to be able to put the pressure on the bubbles on my back and the heat to help with my arthritis pain. I love the spa. It works great. I'm happy and I would recommend it to a friend.
Reviewed Nov. 9, 2017
I purchased a new house and got a unit from Cal Spas that has a lounger and a seven-person capacity. The installation went smoothly and everything was on time. Cal Spas has always meant quality products for me. They're also a nice company to deal with and I would recommend them.
Reviewed Nov. 8, 2017
We've had a Cal Spas spa for six months now. They have a really nice facility and a staff that helped us understand what would be the best hot tub to get started with since we were new to hot tubs. So far, the unit that we got works great. I particularly like its maintenance-free aspect. However, what caught us off guard was understanding the level of chemicals required to maintain and use a hot tub. It was downplayed from the beginning all the way until the unit was delivered. There should be a better way to prepare the customers for that.
Reviewed Nov. 1, 2017
I owned a Cal Spa which was nice, and since then, I liked it. It was a very old spa, 12 years old, and it was built just right and it was great. Then I went for a swim spa which was a significant upgrade. I got the spa through a dealer but everybody at Cal Spas was great. I had to have a crane for the installation, so I scheduled that. We used A-1 and the guy who came was fantastic. He really knew what he was doing. All the other guys that did the installation were great as well. They set it up and it went as smooth as it can be. When the spa was installed, it had a leak, but Cal Spas came right out and fixed it and it's been fine since. So, everything has been working good. I use the spa a lot and it's still humming along. It helped me to get a little more exercise and some work. It was a quality experience overall.
Reviewed Oct. 28, 2017
We drove by one of Cal Spas’ distributors, Secard Pools and Spas, and we were curious about what they sold. We were originally thinking of doing an inground pool but the Swim Spa seemed like a better solution for our needs. The sales person at Secard was knowledgeable about how they work, like the special occasions as far as space around the spa that we would need for it to fit in our yard, so it was a pretty easy interaction. There was one time where I had an issue with a pump that was not wanting to start, and it was a Secard service rep who came out and looked at it.
The Secard team also did the installation and it went well. There was a bit of a tight squeeze to get it down the driveway, but they were really good about making through the clearance and they were quick. Since the installation of our Cal Spa Swim Spa, we have definitely been having fun as a family, hanging out in the spa portion of it when it's just time to relax. Also, it has been good for getting exercise when we would turn the current on and swim against it, so it has been good for our health and mental well-being too. It's definitely worth the money.
Reviewed Oct. 23, 2017
The circuit board of my old spa went out and it got too expensive to repair since it’s a rare one. I asked the repair guy what he would recommend and he told me to get a new one from Cal Spas. He used to work for them and said he didn't like the management but he likes their product. I got the seven by seven foot with 51 jets in it, with two six-horsepower motors and has the thing in the center they call the volcano. The sales part was good and I appreciate them supposedly giving me a deal. The installation also went fine other than when the lady came and said to clean the filter. I called Cal Spas about it and they didn’t know what was going on. There was nothing in the book about it as well so they told me to call service then I finally figured it out myself.
I live about 20 miles where Cal Spas is located and I went down there to get a filter. I told them my model number and gave them a piece of paper where I had drawn out the size of the filter. But they gave me a round one and I didn’t realize it was the wrong filter until I got to my vehicle. I could have gone all the way home and have been a little more upset about it. But things happen and I understand that. So far, I have two spas from Cal Spas and they're real nice.
Reviewed Oct. 19, 2017
We put a patio in for a hot tub 15 years ago when we remodeled our house. And we had it wired but we never got around to put a tub in. I’m retired and when I went back to work for a former employer, we had the extra money and decided to do it. And I have a friend that has had Cal Spas for many years, so he recommended it. And then I went to the dealer here in Hurst that Cal Spas got, Texas Leisure. The reps gave me some advice on the chemicals when I first got the tub, and I’ve gotten used to doing it. I got the Kona, a three-person tub that’s 220 voltage. I’ve enjoyed the unit and I’m very happy with the way it runs, and I’m in it in the morning and in the evening.
Reviewed Oct. 13, 2017
I had a Patio Spa installed by Cal Spas. The installation was a pleasant experience and my dealings with the Cal Spas team have been good. Since my hot tub was installed, I’ve had more relaxation. I’ve had my spa for less than a year and I use it twice a week.
Reviewed Oct. 9, 2017
We've had our house for 17 years and its hot tub was built into the ground. The people we bought the house from said they’ve had a lot of trouble with the old hot tub and they weren't going to put any more money into it. So, we fixed it up and kept it running but it didn't have anything, including bubbles. It was just a hot tub. We then called a company out here, six months ago, to replace it, and they recommended Cal Spas tub. I did a little bit of research online and I liked what I saw about Cal Spas as far as how they compare to other hot tubs. I also like that they're American Made.
We got the Cal Spas, and the company that installed it was Texas Landscaping and they were easy to work with. They came in, removed one of my fence panels, took the old bath tub out, filled in the hole that it left and put concrete and rebar in there to put the new spa on top. Nearly all of that happened while I was at work. By the time I got home the fence panel was replaced and the tub was installed and running. All that it took at that point was for them to give me about a 10-minute spa school, and it's been easy ever since.
We use the hot tub quite a bit, so it's been nice. The tub is easy to use, control, keep clean and maintain. It's a lot better with all the jets and controls and its lights work. It's also above ground and I've been happy with the way that it filters, the way it stays clean and with its simple operation as far as operating the jets. I also haven't had to do a whole lot with the tub to keep the chemicals balanced.
The hot tub also has a temperature feature that keeps the temperature at a certain range. And during the summer we could never get the temperature of the hot tub down below about a 105. So, I called Texas Landscape and they said that it was because of the cover that's on the tub. it's over a hundred degrees where we're at, so there's no place for the heat to go. It's not like the heating element isn't heating the hot tub up. It's just the ambient heat in the air. I was told to set some kind of a little can to prop up one side of the cover to release some of that heat. After that, the heat got regulated perfectly.
Reviewed Sept. 29, 2017
I was looking for spas and went to one of the places that sold spas. Cal Spas seemed like the one with better cushion. I also like the size. I did a little bit of research and the price was solid for the size, and with the nano-jets that was put on. So the value and jet layout got me decided on buying it. They did a good job bringing it to the house, then we installed it ourselves and ended up tweaking the water depth. We have it for about a year now and we’ve used it plenty of times. It’s nice and comforting to have in the backyard. The jets made for them are really good. It does the back massage and a good foot massage, ad it's also got the lighting too. It’s been a solid product, the experience was good and I’d recommend them.
Reviewed Sept. 27, 2017
We’ve had Cal Spas for about 10 years now. We had their old hot tub and then we recently bought and installed a new one. Installation went real well and everything is working good. And the guys were very pleasant. They kept everything clean, they didn’t rough anything up and they worked very quickly. Our new Cal Spas tub sits on top of the deck and my wife uses it more than I do. Overall, they’re a good company and I enjoy doing business with them.
Reviewed Sept. 26, 2017
I lived in San Bernardino all my life. I live in Highland now, but I used to go there, get chemicals and always drive by and see all the displays Cal Spas had in the pools so I was familiar with the company. Everything was perfect from when I went in and bought my spa up to installation. The rep gave me the price and explained everything. I got a five-seater spa with lights, stereo, and radio. It's really nice. However, I’ve been busy and haven't been able to use it as much as I'd like to, but every time I'm in it, I thoroughly enjoy it. My daughter and son-in-law enjoyed it as well.
Reviewed Sept. 25, 2017
The first time I bought a tub from Cal Spas was in 1994, then I bought another one a few months back. They were installed in two different houses but we still have the older tub and it's still working. The installation went extremely well with the new tub. They had to get a crane to lift it over my house and drop it under a deck, but that went smoothly. We had an arrangement with our crane operator so it wasn't too expensive. It's portable and has a good lighting system and lounge chair on it. The jet seemed to be good too. Plus, it has Wi-Fi and you could control it remotely. The local guys here in the twin cities are excellent and they do a great job. And I actually repurchased because of the quality of the local representation. Plus, the product is good. I have recommend them to friends.
Reviewed Sept. 20, 2017
We were looking for Cal Spas and we’ve been to several different places. We checked out Hot Tub Warehouse and ended up picking them. It was the best price and value. Chet, the guy who runs the place, was wonderful. He explained everything and made it really easy. So we got it and had it installed. We had to widen our fence, then we tore up our patio and made more of a rectangular long patio that goes to the back part of the yard. And the guys came in and set it up and they were wonderful. We’ve poured the cement where it's sitting and got a little house for it too, which is for winter.
We got it in May and I love it. We’re in it almost every night, except for when it’s really hot. We have all the colors and this funky little mopping waterfall thingy. My husband wanted the more powerful motor, so we have two levels or two something motor. We also have three buttons on the right-hand side and three buttons on the left-hand side for programming it. It has the MP3 player capability and speakers too.
Because I’m a lot older, the only issue I had was learning how to program it. I don’t like their book. I went online to YouTube, and there’s a perfectly good video that shows how to program it. Plus I worked with Chet. He’s my buddy. Every time I have a question, I call him and he tells me what to do. We’ve only had a few stupid beginner issues. And he was very patient with me and explained things. We were so pleased. The spa also got all kinds of warranties. I’m not anticipating anything happening, but if they do, I’ll just call Chet and I’m sure he’ll take care of it. I’m thrilled, and I recommend.
Reviewed Sept. 14, 2017
Cal Spas was recommended to me and I've been using their product for six months now. I'm pleased with how they helped me through the sale and the set-up. It was a painless sales experience and they were extremely courteous during the installation. They’re a great organization and my experience with them has been fantastic. I would refer somebody else to them.
Reviewed Sept. 13, 2017
Cal Spas has been my hot tub provider since March. The delivery went really well and they were very good during the installation. They took their time and did a real good job. However I didn't get a whole lot of training on the chemicals. That was disappointing. I had to learn all that on my own.
Reviewed Sept. 10, 2017
Cal Spas offers great value, quality, and service. This was the first time we’ve ever gotten a hot tub. My wife and I had looked at different places for a hot tub and we've checked the prices, how we're paying, and what we would get. We found Hot Tub Warehouse which was a dealership for Cal Spas in the Santa Clara area. We looked them up on the internet and drove down there to take a look. I got the Patio Plus Spa and it seemed like the best choice for me. It has an interior sterling color with a gray cabinet. The rep who sold me the hot tub was a good guy. He was also honest about the product.
Overall, I was pretty happy with the delivery. The delivery guys were professional. They took the hot tub in the backyard, set it down, and put it up. They didn’t hook it up, but I already had plans to do the rest by myself. The hot tub is great and I’m pleased with its performance. I use it every other day ever since I got it up and running after I got it hooked up. But it would be a great option to have if Cal Spas offer future models with a feature that would allow water to be hooked up to the hot tub so we can have a heated outdoor shower. There’s plenty of room in the cabinet to have the equipment in there. Since they’re drawing off of the same 240-volt hookup, Cal Spas might as well parallel into that.
Reviewed Sept. 7, 2017
We bought a hot tub from Cal Spas about 19 years ago at a local home and garden show from which we purchased a new one recently. In a home and garden show, the sales reps like to cut deals and that's why we go. We're return customers and we looked at other brands when we were shopping. We figured we got 19 years out of the first one and we're going to go with another 19. The original tub was a high-end tub when we bought it and it had about 12 jets. Now the new tub has about 40 jets so it’s better and it's a whole different world. When I had a problem with one of the jets after I had it installed, I called up the guy and he talked me through how to repair it over the phone and it worked out great. We’re really happy with our Cal Spas tub and we like going in it several times a week.
Reviewed Sept. 1, 2017
Our pool installer told us about Cal Spas. When we went to the store, they didn’t have a ton of selections. The delivery team was also in a hurry and they didn’t take the time to make sure I understood things. They were just giving me a lot of information and kind of threw it at me because they had other spas to deliver. The installation process was easy, though. We’re enjoying the hot tub too, but we don’t use it at times. We have the hot tub since May and it’s been a hot summer, so hopefully, we’ll use it more as the weather cools down. I am learning how to work with the chemicals. I get the chlorine awfully high sometimes and I have to correct it.
Reviewed Aug. 16, 2017
Cal Spas has been around for many, many years in California. We go to the county fair down in LA and I can’t remember not knowing about them. One time, they were in my area and had Cal Spas on sale. It was a nice spa with adequate features and it was what we were looking for to replace our old one. They gave me a good price for a spa of that size so I bought it. Since they just dropped it off and gave me a starter kit that had some chemicals, I hired a guy and a crane to put it in place. It was me who put in all the wiring as Cal Spas didn’t do that.
My previous spa had a door that I opened up with a little key and it gave me access to all of the control, the pump and the wiring. With this spa, you have to take the panels off and that’s a little cumbersome since they don’t just come apart. You have to basically unscrew the whole side to get into the control panel and install the wiring. Also, when my wife and I sit in there, it has two sides and they’re on two different pumps. So the right side, you push the jets one, it turns on the right side jets. We turn jets two and it turns on the left side jets. But they don't always come on. And then I try to adjust it so that it blows hard and it's sort of hit and miss.
When I turn on that right side jets, they come on as if it's just circulating water. It doesn't come and blow real hard like in a massage. Maybe there's something funky there that I haven't looked at or maybe I'm just not familiar with the spa like I should be. That's why I haven't called them yet. Lastly, the computer system on the spa is a little confusing when setting it up for the time. My wife does the timing when it comes on to just run like an hour a day and I manage the chemicals. But it's not bad. The spa got a nice, little-lighted system on it and I like it well enough.
Reviewed Aug. 13, 2017
I was stopping by all kinds of places and one had Cal Spas on the showroom floor. I made them an offer but it was turned down. I called them back the next day before I pulled the trigger on another one. The salesman, Don, was just excellent. Knowing that I was a salesman too and had my own business, he didn’t try and overall sell the product. Instead, he got down and heard my offer. He said he will call the main guy and see what he can do. It worked out. My purchase was delivered and dropped off. I had it all hooked up. Overall, I love the spa and I sit in there a couple of times a week even when I’m not too stressed.
Reviewed Aug. 12, 2017
We had hot tubs from Cal Spas for a total of 14 years. The previous one went way over the limit it should have and died so we replaced it. Their employees have all been good but we had to hire someone to do the electrical part and they've done well. The new hot tub is better and has a new jets option.
Reviewed Aug. 5, 2017
The installation of our Cal Spas tub was slam dunk. It was very easy. There was a scratch on it but the company came out and stood by their product and gave us a whole new panel so we’ve had a great experience with them. It is an excellent company to work with. We used to own a Softub and in comparison to that this one’s larger, a four-person seater type. Our Cal Spas tub is also a little bit more complicated to take care of but we love it. My husband uses it every day. He’s had five back surgeries so it helps him greatly. Even our grandkids use it. When this one ever dies I would like a six-seater tub. So a little bigger one still but this is good right now.
Reviewed Aug. 3, 2017
I heard about Cal Spas from a friend and because of his experience, it made it easier for me to make the decision to purchase from them. The last one Cal Spas we had held up quite well and service was good. We replaced it though because when we lost power for a while, the pipes froze and broke. So we’re a return buyer and we’ve had our second spa for five months now.
Their representatives have been good. The gentleman who came out and gave me my tutorial on my new tub did a great job. And I had a good experience also with the salespeople at the fair because we bought it through the state fair the second time. Anybody that we’ve been in contact with has been very helpful and so, it made it easy to do it. But our biggest nightmare was trying to find somebody who would do it especially since we had a gazebo and you’ve got to tear out a wall to get the old tub out and get the new tub in. Most carpenters want to do remodels and new houses and not come spend a day doing a project. My one complaint with my tub though was they took out the handle on my new spa which is similar to the old one I had. I’m a short person and getting in the tub is easy but when you’re all wet and slippery trying to get out without a handle to hang on to is a pain. But other than that, it was a good experience.
Reviewed Aug. 2, 2017
Cal Spas had a trade-in option and we traded our old spa with them. We chose them as their spas seem well-built. The salesman was good. He explained the product and answered all our questions. And the installation itself was pretty easy. I had all the wiring in the house so it was basically wired up like my old spa. So far, everything has been working good. It doesn’t seem like I have to put much chemicals in the water and it is way better than our old spa.
Reviewed July 20, 2017
I purchased my third spa from this store in Bakersfield about 2 years ago. The owner is awful. Never returns calls, service is completely forgotten after the purchase. He hired these awful guys to install the tub then they left a scratch on the outside. I had to reorder that panel and get someone else out to install it. I complained to main office. They could care less. The jets actually are on the weak side. For the price you pay on these tubs you should great service and a good product.
Reviewed June 13, 2017
We have a Cal Spa for over a year now. It’s just really relaxing and it takes the stress away. Maybe it also helps my bones since I’m getting older. However, I've had some instances where the vent switch will go from 104 to 80. I then have to hit the buttons again. I don’t know if it’s a malfunction.
Reviewed May 13, 2017
We got our Cal Spas tub delivery on the first of November and the delivery folks were phenomenal. I installed it myself and it's the second one I've done. I had the old tub for 15 years when we upgraded it and I hope the brand new Cal Spas one would do a lot better. I’m happy with the it and I enjoy soaking in it every other night. The only time I’m at the Cal Spas store is when I need chemicals and the people down there are good and don’t try to upsell me. They got a record of what tub I got and they tell me what I need.
Reviewed May 12, 2017
Cal Spa's pricing made me decide to go with them. I got an 8 person tub with 56 jets. The Cal Spas team set it up and they were fine. Since then we've used the tub once every two weeks.
Reviewed May 11, 2017
My wife and I were shopping for hot tubs and happened to go to the state fair. We saw Cal Spas and we visited a number of different manufacturers. The Cal Spas team came and helped us with the first start up. So they did a very good job with follow up. What’s interesting about that is some of the printed instructions were not as clear as when the guy came out and explained to us. To sum it up, they are friendly, easy to deal with, and very helpful. I get what I pay for and so far, it's been pretty good with them.
Reviewed April 5, 2017
I've talked to a couple of different people that I know that have Cal Spas and they really like them so I bought a regular patio spa about six months ago. The construction portion was pretty quick. I was a little confused with how to set it up properly chemical-wise but I was able to figure it out just through the paperwork that came with it. I’ve called Cal Spas twice and they’re very friendly.
Hi Jeffrey! We love being able to help customers like you. Cal Spas appreciates you and your business. We craft our spas just so that you can enjoy the spa lifestyle like how it was meant to be appreciated. Enjoy!
Reviewed April 3, 2017
My situation was a little complicated and I told the dealer that it would be a good idea to have the installers come out as they might have trouble bringing the old Cal Spa out and the new one in. I knew it was gonna have to go over the house. I have a steep driveway and it was pretty tight then the deck had been built around the old spa so I wanted them to look at it and have a strategy. And then both the installers and the crane operator looked at the situation on Google Earth and said that it won’t be a problem.
They got out there the day we had scheduled to do it the first time and the guys who were going to do the work didn’t get consulted. They looked at it and said that they can't do it as they don’t have enough people and the right equipment. I showed the woman at the dealership pictures of how the area looked and she did not share those with the guys who were gonna be doing the installation. I took a half day off work to be there while they did this and then they couldn’t do it.
The installers said the things that they have to do and so we rescheduled it for the second time. They then had the extra guys and the extra equipment they needed to get the old one out. The crane operator who was also there the first time brought a bigger crane and he was very nice about it. He offered to do it at the original quoted price which I ended up paying him more for because I knew he had to come out twice. Basically, it cost everybody extra time because the pertinent information didn’t get passed along to the people who were gonna have to do the work on the ground.
Then the Cal Spas that I had before was very roomy and it ran really well. I would put in a couple of teaspoons of chemicals and chlorine every week and it would stay nice and clear. With the new one, it's the same water that I put, however, it’s cloudy all the time and I’m using more chlorine on it and I don’t quite understand that. I wanted to call the dealer and see what they thought about it. If there is somebody that could give a technical advice that could call me back and discuss that particular issue with me, that would be nice. But it’s working fine. I used my old spa a whole lot and now I use the new one a lot as well. I do a lot of hiking and it’s great to come back after a six-hour hike and be able to drop into the bathtub so it’s awesome.
Hi Debra! We are so happy that you are enjoying your new Cal Spas hot tub! Please enjoy your spa!
Reviewed March 27, 2017
The Cal Spas store was fine and the guy was good. I got a five-seater with one big pump in the middle and they installed it for us. That was pretty easy and everything was fine. There was a little problem with the spa and the guy came back about a month later and fixed one of the sidings. I'm also having a little bit of trouble with the lighting system. It's flickering when you select a different mode of light and it does that once in a while. It's been happening a little bit more often and I was gonna call them about that. But the tub is a little better than the one we used to have. This one's pretty good so far so were happy with it. We've had it for four months now and I'd recommend it.
Hi Gaetan! We are so happy that you are enjoying your spa and recommend it to others! We love making sure our customers have the best spa experience! Please enjoy your Cal Spas hot tub!
Reviewed March 25, 2017
Our Cal Spas tub was too expensive to repair so we bought a new one. It was going to be a similar size and Cal Spas seemed like a brand we trusted and we're pretty happy with it, so we got our tub from them again. It was an enjoyable experience and they were helpful when we needed help. Their team was great and very knowledgeable. They even came out and validated something for us. So, the whole after-sales experience was very good.
Hi Drew! We're very happy that you were able to enjoy your spa! Cal Spas loves customers like you! Enjoy that hot tub for years to come!
Reviewed March 24, 2017
I like that Cal Spas are made in the USA and they were reasonably priced. I got a spa that sits on our concrete patio. The kids have had fun having friends over so it’s been nice for entertaining. It’s also good relaxing time together as a family. However, I don’t like the maintenance part. I had no idea I was gonna get into that. It has added a layer of stress in my life. Before we bought the spa, I asked a guy at the State Fair what kind of maintenance does it need, and he got out the two scoops of the chlorine that you put in after you use it and said, “There. That’s it. Now you’re done.” He didn’t really explain that twice a week you’re down there practically being a chemist, measuring water levels and adjusting.
Hi Jean! We are very happy to have you as a customer. Please know that Cal Spas will always support America and that each of our spas is proudly made in America for people like you. Enjoy our quality American craftsmanship as you relax in your spa!
Reviewed March 22, 2017
We bought our house in May of last year, moved in, and there's a tub from Cal Spas. It was still running but was ancient old. We knew that it was still working and ticking long, but it was drawing a lot of electricity. We wanted it replaced so we went in at the store and had some questions about stuff as far as where we should keep it for temperature. They came out and did a walkthrough with us to explain the cycles and all of that stuff, which was really nice and informative. During installation, we had to take down one of the walls since we had an enclosed deck, which we had done previously. The installation guys were awesome and they came all the way around the back of the house, got the tub up onto the deck, asked where we wanted the tub, and put it in place. The Cal Spas hot tub is awesome and we love it. We use it a couple of times a week. We live in Minnesota and it's really nice to chill out the bones. Everything has been fantastic.
Cal Spas is so happy that you are enjoying your spa! We value you as a customer and know that you will love living the Cal Spas lifestyle now that you have your own hot tub!
Reviewed March 15, 2017
We bought a six-person Cal Spas hot tub and Secard Pools in Lancaster took very good care of us. They were right on the money and when they said they were delivering, they had it done. The hot tub is great for my back. I don't hurt as much and neither does my husband 'cause we're both older. It's also nice to go out and get in the tub on a weekend morning.
We've used Cal Spas for 22 years. They're very dependable. When we were first setting up the tub, I had an electrician friend who wasn't quite sure how to do certain things to the wiring. We got a hold of technicians and they were quite helpful. When they said they're going to call back in a few minutes, they did within five minutes with the proper answers so they were quite efficient.
Hello Irene! We are so happy you enjoy your spa! We know it will continue to make you happy for years to come!
Reviewed March 12, 2017
We like our Cal Spas and it's our first hot tub. It was a very easy installation and we've used it for a month now. In general, it