Cal Spas Reviews

I was looking at all the different hot tub manufacturers and I did some research on the internet. Cal Spas is a larger company and if I had any issues with my spa, I wanted someone to be there in the future, to be able to fix my problems so I went with them. I got the Escape spa and I've been using it for a year now. I like the size of the hot tub, how many jets there were and how large of a company Cal Spas is. The installation experience was good. Their reps were professional and knew what they were doing. In the past, I have had problems trying to get a hold of somebody in there and that’s the only issue.

I live in Southern California and Cal Spas was everywhere. It’s a name we’re familiar with and my husband selected it. We bought a 2017 Patio spa. It says 735B Cal Gazebo. The installation was fine and the people who came were on time and professional. They set everything up for us.The salesperson was great at first, then it just went downhill. We bought it at the fair in September and I was approved for credit. Then, I received a letter in the mail what the monthly payments are. We discussed at the fair that there would be no interest for the first six months so we got it.

We had a hot tub that was aging, it was over 10 years old, and we knew it was getting close to the time to replace it. So, we popped in Cal Spas' display at the state fair in Minnesota. There was a sales representative there that noticed us, introduced themselves and asked us if we had any questions. We began to discuss our situation with them and made the decision to purchase. Their installation team showed up at the appropriate time. I had removed the old hot tub from behind the house and had it sitting on the cement slab in front of our house when they got there. They were equipped with their dollies to take the new hot tub and bring it into the backyard. They put it on the slab where I had prepared a spot for it and installed the cover. They removed the old hot tub from the front yard, made sure everything was okay and they left like they said they would. I was happy.

I saw the commercials of Cal Spas but a friend of mine purchased from them at the State Fair grounds and recommended them. I got the hot tub from Cal Spas in Woodbury, Minnesota and when I talked to the sales guy, the interaction was fine. I asked him if I could get the state fair pricing that they offered my buddy and any accessories that came with it. They said yes but I had to do it quickly. So, I went there and showed it to my wife who said it looked nice. At the show, they had an additional railing that goes up for beer glasses and when I asked about it, the rep said they didn’t have those anymore so my buddy got more accessories that what we ended up getting. It was kind of a bummer wanting the same thing that my buddy had and it ended up not being the same.

We purchased a CAL SPAS in July 2018. It was installed and filled and turned on and it immediately tripped the circuit. Installers removed a panel and there was water everywhere inside pouring onto the controls on the control panel side of the tub. Turns out Cal Spas shipped the tub with a part of the plumbing installed BACKWARDS... it was fixed immediately by our installer. Two days later the LED lights on the panel side of the tub were out of color sync with the rest of the tub and eventually stopped working completely. Then the lights on the waterfall started doing the same thing. Another service call and the connections were fixed. It lasted a week and the waterfall lights were out of color sync again. Another service call to reconnect the wiring.

We were looking for a tub with eight or 10 person seating capacity. We got Cal Spas because of the price point and it got what we wanted. We went to two other ones in the Metro, and Cal Spas also appeared to have the best customer service. They were really easy to work with from a negotiation perspective. When one of our jets broke on the hot tub, they gave us a new one to put in. They didn’t charge us. They just asked us when did we buy the tub. We gave them a date and they gave us what was needed. They’ve been helpful. And during the sales, it wasn’t like a sales environment where they were pushing you to purchase it. It was more of a conversation of what you were looking for.

My wife had a hot tub in her previous marriage, and we haven’t had one. She was interested to have one for us. When we were at a state fair, we looked at hot tub brands and we liked Cal Spas. We got this brand because of the material that the tub was made out of and the fact that Cal Spas was located close to where we live. So if we needed service, that wouldn’t be an issue. There was trouble getting the tub under the deck, so I had to help figure out how we were gonna get it in there. We had to dig out part of the ground. They had to call extra guys, and it was a real chore to get the tub in there. But they got it in. And then they cracked one panel when they were putting it in, but they replaced that so that was no big deal.

The hot tub that I got from Cal Spas has been pretty good so far. Their reps were able to answer pretty much any questions that I had.

The Cal Spas customer service is better than a lot of other hot tub manufacturers. Their team takes care of our problems and they usually answer our questions in a timely manner. I've used Cal Spas for 15 years and just a year ago, I bought a 7-foot by 7-foot tub. It was dropped off and I just told the team where it had to be. Then I put the water in and wired it. Everything went fine as far as I know. And I would buy another tub from Cal Spas and anyone looking into getting one should consider them.

The sales guy of Cal Spas was good and the installation went well too. Cal Spas has a more modern technology compared to our old tub.

I've seen Cal Spas several times at our state fair, and the people who I talk to that have Cal Spas are usually really happy with them. We ordered the hot tub at the fair and then Cal Spas custom-made it and they brought it in. I love the tub and I use it just about everyday. This is our first hot tub at home, and it's 90 feet by 93. It has a Minnesota winterized package on it because we get really cold during the winter. It has two 240-volt pumps, which are the higher-end pumps.

We purchased from Cal Spas back in 1990 and we just bought a swim spa in July of 2017. We had some problems at first. One of the items that I had ordered was not included in the swim spa, so they had to reorder the swim spa, remove it, and deliver a new one. It was a big production but they did it without much problem at all. They did an excellent job. I use the tub about four times a week for relaxing and socials. Their customer service team was fine over a year ago but there was no follow-up. Cal Spas though has a great product and if I had to buy another hot tub or a swim spa, I would go to them first.

I saw Cal Spas in an advertisement and I liked the price. When they installed the Patio Spa, the experience was excellent and there were no complications at all. I bought supplies from their store as well for standard upkeep. I’ve been with them for a little over a year and quality-wise, it has gone over and above my expectations. I would highly recommend them. The spa is great and people should look into buying them.

We've had our beautiful Cal spa for a year. We got it at the fair. It has jets and it could easily fit eight people. The tub we had before had a table in the middle which I hated. This one is very nice and usable. The guys who came out and did the installation did a good job. The installation was quick and easy. We have no problems with the spa. There's no leaking as well. However, we don't get in it as much as we used to. Still, we're happy with it and now that the hot tub season is coming, using it will be good.

Cal Spas was the most knowledgeable in service among the tub companies that we looked at. We bought their Escape Spa about a year ago and there were no issues with the installation. The Cal Spas team was good with answering a couple of questions I had and their installers were quick, efficient. We use it at least once a week, though not as often as I thought we would. It’s a lot of work keeping the chemicals up, but it’s definitely relaxing.

I bought a sauna and swim spa. Dealer GARY ** (AQUAMAN). REWROTE CONTRACTS. Overcharged along with the fact he will not give original contracts. He has judgments over $91,000.00. BUYER BEWARE. Do your research at the courthouse. I am suing this merchant. He forged my name at the bank then again in court. BUYER BEWARE. Found pic of him as employee of Cal Spas. HUMMM.

I was at Bloomsburg Fair and Cal Spas showed me their cut out. It was a lot deeper for me. I'm a bigger guy, so with their cut out with the fiberglass and wood in there, I figured getting their tub would probably be the best route to go. The warranty is also awesome. The manufacturer is great and the tub works great and I love it. However, the people at the store are **. Wilkes Pools is the one that I'm dealing with and working with them is a lost cause. The service sucks. Also, they gave me different steps. In October, they put in a tub that has their own color. In January, they changed the color of it. But when they did that, they broke a panel. They still haven't come back to repair that and they're not returning my calls.

I wanted a smaller size spa than I had before and I wanted the lounge thing. When we looked around the whole showroom of the Secard pool store in the area, the Cal Spa that we purchased was the one size and everything I wanted. It's very pretty and it's much easier to maintain than my other one. My other one was mineral and this one is chlorine. However, I'm disappointed in the strength of the jets. I bought the plug and play one but my other one was almost that strong when I had all of them opened and when I switched to just the one I was sitting in. It was almost too strong and it was really good, while the jets of the Cal Spa are not as strong as I expected, but it's acceptable to me.

My second hot tub is from Cal Spas and I like it better than my old tub. It has more features on it and the jets are different. The tub has been great since it was installed.

I went to the California state fair in 1986 and came home with a Cal Spa. 9 months later moved to VA. My wife and I wore that thing out. After 7 years had to replace the pump cause the impeller shaft rusted out and it leaked water. Then 3 years later I was told to stay out of it if wanted kids as I was killing off all my soldiers in that 103 degree tub. Gave it to my brother in law who used it for another 5 years. I am now looking to purchase another Cal Spa. I see that the Home Depot sells a spa built by Cal Spas. The hunt is on. Soldiers are no longer needed nor wanted.

We upgraded our Cal Spas tub with a newer model and it has less features than our previous tub. We prefer the old one, which we had for quite a few years and had no drama with. But its cabinet was starting to deteriorate so it was time to upgrade. With the new one, we've been fighting a battle with the water clarity, which is the biggest issue we've had. We also had another issue which Cal Spas warrantied and took care of. We've got a pretty good relationship with the dealer. However, they could have more locations. We live 70 miles away from the dealership and it is not as convenient as it could be to get water samples and stuff.

Cal Spas was recommended to me by a friend and after seeing them at a state fair last year, I got the six-seater hot tub. It's sitting on the patio and I use it for relaxation. The Cal Spas folks delivered and set it in place for me then I had an electrician connect it for me. I also sometimes drive over to Cal Spas to buy my chemicals and the team has been friendly and very knowledgeable.

A friend told us about Cal Spas. We felt that their spa was a lot sturdier and more heavy-duty built than the others. Their reps were also very nice and they were able to answer the questions we had. We bought a patio spa, they delivered it to us, and we installed it ourselves because we had to pay $500 to have it hooked up and that was a bit expensive. We've had the spa for six months now and we're enjoying it. We use it every day and the kids love it.

We moved into the house in 2016 and we knew we wanted a spa of some kind. Cal Spas had a gazebo structure and a soft base to put it on, which we had the space to use. It was the full package as well as a high-quality spa. The installation was more involved than the salesman said, but the installers did a bang-up job. They said all we needed was have the site mostly level, but when we arrived there they said it had to be absolutely level. Luckily, where we put the spa was readily accessible and we had a bunch of crushed rocks for resurfacing our backyard. They used that and leveled the site, then they put up the soft base, put the tub on and erected the gazebo. Then we called the electrical guy who finished the hook-up, which was a little more stressful and expensive.

I saw Cal Spas at the state fair. Since they have a local retail outlet that was very close to me, I got our hot tub from them. The installation was fine. However, they referred an electrician who came out and unfortunately, I had some electrical problems afterwards that I had the Cal Spas distributor come back. They said the electrician did the wrong job wherein the electrical was installed improperly and I had to get new electronic parts. They also said that it wouldn't be covered by Cal Spas warranty and so I was disappointed.

We've had our Cal Spas for a year now. I like the product and the quality is really good. Their reps have the highest level of knowledge as well.

I love my Cal Spas spa. It's great and has a particular design that I like. Plus, I had a good installation experience. It was interesting since they had to bring a crane put the spa in. It has been with me for one year. Having it is really good and using it is relaxing. I have another Cal Spas product, a swim type style, that I've had for three years. I have an issue with the Bluetooth but I can’t get a hold of anybody. I think they might have closed down one of the stores where I had gotten my Cal Spas from. But they provide great customer service overall.

We bought a Cal Spa nearly 4 years ago for $14,000 and the main selling point was the lovely LED lights, and have had to have it fixed on two occasions. Both times were under warranty but the last problem was caused by the main light according to the technician that repair the main power board. "Common problem with the main light" he stated. We discussed this with the Cal Spas representative here in Adelaide, South Australia, Australia and was sent another main light to discover that it is the completely incorrect. My husband managed to take out the blown light and we started seeking a replacement. Emailed Cal Spas and was first told that the model wasn't a Cal spa and they couldn't help us.

We had known someone else who has Cal Spas and we liked their quality. The interaction with their rep was good and if we had questions, they were answered. Everything about their product has been good as well, and it's working the way it’s supposed to. We have used the Cal Spas hot tub for about a year now. The tub has been used for relaxation more than anything else and I like the location of the jets and the aura that the tub provides.

I’m a builder and I’ve been buying Cal Spas for 15 years now. My experience in dealing with their team has been excellent and I've also had an excellent experience in installing the hot tubs. I would highly recommend them.

We just looked at Cal Spas in a showroom and then we bought one spa from them last summer. The delivery guys were great and the quality of the spa is good. However, I've sent them two emails in the last month for a service request and I have not got a response yet.

I saw an advertisement on television for the Cal Spas sale that weekend and I ended up purchasing the large model. It's been a year since I got it and so far I love my product. I’m happy with the service too.

We wanted a larger spa. We researched different spa companies and went to Cal Spas in the end. The interaction with their reps was pretty quick and the installation went fine. The only thing we didn't realize was how much maintenance there would be. We thought we'd be able to higher the floor spa for it but we couldn't. There was a lot more than we expected a little less way. We'd be less likely to recommend above ground spa but as far as Cal Spas, we would recommend it if somebody wanted one.

Years ago, we went to a Cal Spas store and bought a spa that we didn't have a problem with. It's a smaller one we had it in our home in Southern California. I bought another one which is big and it cost me about $1,200. There was a store that sold Cal Spas not far from where I live. The spa installation was all right but it cost quite a bit. I had to have a crane pick it, take it over the roof of my house and put it down. I then had to have an electrician come and makes changes.

We have seen Cal Spas at the Minnesota State Fair over a year ago. We liked the idea of having a hot tub, and we got ours in September of last year. The experience is mediocre though. The guy who sold it to me told me that I could put it on gravel. But then, the store here locally said, "No, you can't." And so, I put down a sand base. They told me they would supply a free pad. But, when they delivered the hot tub, there was no pad. Also, the installer said it was fine to go on the sand, so they put in on the sand and left. And it was not leveled. The hot tub went down. They said that was good enough. They were in a rush. It was raining, so I got that they did not wanna be there. That was a pretty miserable day. Then, I did not interact with the store anymore because they cannot supply the pad.

I've used ConsumerAffairs and checked out some other spas. But Cal Spas was local to me within 15-20 miles so it made it a little easier to go see what they were all about rather than drive 50 miles to go visit another manufacturer. I decided to get a Cal Spas tub because of the number of the jets and the fact that it's 36 inches deep. It was big enough for me to sit in because I'm not a small guy. The installation part of it was okay. Deciding to buy the spa and writing up the contract was okay. But it was the interactions afterwards that I wasn't too happy about. The guy that said he would be available wasn't. The only time I could get a hold of him was through email and that would be three or four days or a week later.

We knew about Cal Spas through my wife's family and we bought our first tub when they were offering deals during the Minnesota State Fair. The rep was great. We would ask him the right questions and he answered them. They did a good job in the installation. When I got home from work, my wife said it was ready to go. The hot tub is great. It's more for my wife but my kids are enjoying it as well. I like that we can spend more time outside in the winter. When it's cold you don't hang out outside but you can in a hot tub.

We got the biggest pool spa from Cal Spas and their team was fabulous. They were very responsive and educated on things that we didn’t know. They had to go over the house for the installation and it was a great experience. The pool spa made our life less stressful and we've enjoyed it every single day. It also made our family closer and we’ve been able to get physical therapy and relaxation. It's been a great experience and I’ve told my friends and the people I work with about it.

The Cal Spas tub I bought was a special. It was a Jacuzzi and a tub with the gazebo. They gave me an excellent service when I purchased it and they worked with me. Everything was planned out perfectly with the installation and it went smooth. I'm down in the desert and there is no lake, so the tub is a nice thing to see. When I'm drained, I'd jump in the tub and feel I'm having a nice afternoon because of the water. The tub also brings the family a little closer and it gives a little smile on their faces. I’ve had the hot tub since August and it's been running great so far. Also, they've treated me good and they've never done me wrong.

We were getting rid of our pool and a hot tub was the other option. There were two providers at the fair but we liked Cal Spas better. Their salesman was good although he undersold how much work it's gonna be. He told us that all I gotta do was change the filters every month, but it was more of a surprise and it made it easier to buy it when it sounded like it’s very little maintenance than what it really is. We found our own electrician to do the wiring and did most of the work ourselves.

I've had my Cal Spas hot tub for about five years. The work they did was fine but there were issues with getting it delivered. We bought it in the Twin Cities area, Metropolitan Minneapolis where we live, and we had it delivered 140 miles away. We ordered it in the fall and the model that we purchased was a floor model because they gave us a great deal on it. The issue that we had is that it had water in it when it was on the floor of the showroom. And in the interim of getting it taken off the showroom floor, drained, and delivered to Northwestern Wisconsin, it was early November so it froze.

Everything seems to be really good with Cal Spas. They are one of the better quality hot tubs. We bought ours at the Minnesota State Fair, and the people there who sold it were very good and helpful. However, we were told that it would be there four or five days, but we ended up waiting 20 days when they installed it. But, other than that, all was good. Also, a pipe froze this winter and they came out and took care of it. They got it out and replaced what they needed to replace, and they were very good about it. We had a tub prior to it before. Although, this one is a lot nicer and bigger. Also, both Brian and I have health issues. He has a really bad knee, and I had back surgery three years ago. There are times when we are hurting really bad, and we go sit in it and it helps. We had a really good deal on the hot tub. And we enjoy it.

I've got a friend who started his own hot tub dealership, and I went with Cal Spas because that is what he is selling. He also said it is a good product. My friend installed it and it went smooth. They showed up when they said they would and they got it taken care of pretty easily. It's definitely a stress reliever for my family, especially my wife. Cal Spas works well and I would recommend it.

Cal Spas was great, and I love the spa. We've had Doughboys for years and when we decided to get another spa, we went to Secard and Cal Spas had a sale at that time. Their sales rep explained the pros and cons of the spa and what he would buy if he was buying another one. The installers were very nice. They did a good job and were very thorough. They made sure we understood everything before they left and did a good job placing it and taking the old one away. The spa is just a great thing for the desert because you can cool down. And when you're achy, you could get up and get the kinks out. It's nice, and I’m enjoying it immensely.

Cal Spas has been in Sacramento for many years. I went out to a fair and talked to a couple of vendors out there and was really impressed with their knowledge and where they were located. Also, their showroom was nice. I just bought my spa in August. It seats five people. It’s a package deal where I got the steps, the cover and everything for about $3900. I got a good deal and they told me who to contact for financing and the financing has been good.

We’ve been looking for a spa for some time through the vendor, and they began carrying Cal Spas. I was very happy with the people who sold us the spa. They were very knowledgeable. Then installing the spa went smoothly. The installers came when they said they were going to and installed it. It was a good experience. It's a little smaller than our older one, but we’re happy with it so far. We are enjoying it. We’ve already had a problem with it where we had to have them come out and fix it. One of the jets was broken when it was installed. And so, it wouldn’t work when we started using it. But I am hoping it’s just a one-off.

We bought a smaller spa from Cal Spas, but it has the features of the larger ones. It was put in satisfactorily and it fits well in the space that we wanted to put it. The quality of the tub appears good and it has super nice features. It has been less than a year since we bought the tub and I'm gonna call Cal Spas only for very minor things before the year is up. I have recommended Cal Spas to other people.

Cal Spas is refusing to warrant the spa claiming chemical abuse after reviewing a video I sent to them showing the caulking and plumbing coming apart. Model: Bel Air 851B, serial: 16S-005856, purchase date: 5-23-16, delivery date: 7-30-16. Numerous problem dates. Had to get a police detective to get the spa because the dealer went to jail and abandoned his business. Cal Spas would not help. Within 2 weeks the jets were blowing out, went back and forth with Cal Spas (Robert ** and Karen **) to get those replaced for 7 months. Started noticing white flakes in the water within the 1st year, called a Cal Spas dealer in Utah who refused to help and said it was hard water. Did a test to confirm it was not biofilm. Several filters broke from the bottom and ended up in the water. Reported that to the parts department, no response to several emails.

I am very satisfied with my decision to purchase a swim spa from Cal Spas. I got one for medical reasons and I've had it for about nine months now. Everything went smoothly with the installation. Since it's a swim spa, the area wasn't big enough so I had to dig out some dirt and had someone to put cement on there. Then when that was all done, the hot spa came. The installers had to lift it over with a crane, bring it down and set it right. The other guy was there guiding it to make sure nothing happens. They also had an electric guy over at the same time and they set all the electric up to 240 then hooked everything up.

When I started looking for a spa, I did my searching around online. I went to the dealership that had Cal Spas and I liked the price. When I bought the spa last year, they came and just dropped it off. I thought that they were actually gonna give me a tutorial or explain it, but no. And that was an issue. I was reading over the manual and I wasn’t really getting it. I had to call the place because there were a lot of things I wasn’t sure I was doing the right way. I called the number and they were trying to explain, but it’s harder when they're not there showing you. For that, I did not have a good experience. But they told me the products that came with it and that I needed to put one in the water. As far as filling up, I wasn’t sure if I was doing it right because you gotta fill up through the filter where the filtration system is. And I was a little confused as to whether I had to take off some filter or fill it up with the filter on.

Cal Spas' rep was good and very knowledgeable. The installation was a piece of cake. However, there was a little bit of issue about the rep estimating the electrical cost and then referring me to an electrical contractor who had a different number in mind. The reps need to be really trained on how much that costs.

Cal Spas is a good company, and we have them as our hot tub provider for one year already. The installation was perfect. Everything is going well.

I had Cal Spas prior to the one I have now. The company is a bigger name and I could reach out if something was to go wrong with my spa. The salespeople were great but after you get the spa then you almost didn't matter. I had gone in because I was having a few issues. I was making sure that the chemicals were right and what they sold me versus what I was being kind of told. It was a very short conversation. It was almost like, at that point, just go to the pool/spa place where you get your chemicals and talk with them. The installers were phenomenal though. They were a very quality crew. The spa is great and we’re in it almost every night. It helps me sleep better. I'll probably end up with another Cal Spas.

My husband had back surgery so he had been wanting a hot tub for quite some time. He is 6'4" and Cal Spas' hot tub's depth and amount of seating made us attracted to it and go with it. When it was installed, the experience was easy and wonderful. We have the tub for six months now and it's relaxing. My little one likes to think it’s a pool and jumps in it.

We drive by Cal Spas' store every day. When we went to their store, it was nice. We could bring water and they would test it for us. They would also give us advice on how to treat the water and on different things to manipulate it. We got a five-seater hot tub from them which was their best seller. It's got four seats on one side and the lay-down tub when you come in the entrance. We also got a gazebo cover that made it a good deal. However, the way the salesperson pitched the hot tub to us wasn’t exactly what she said, but I’m not sure if she knew what she was talking about. When one half of the spa has the jets going, the other half won't. I looked into it and that's just the way it's supposed to be. If I knew it was like that, I would’ve purchased a bigger, more expensive one.

I've had my spa for roughly eight months now and so far, it's been good. During the installation, I had everything ready to go. My wife said that the team did a good job and I think it was pretty flawless. It was expensive running the spa this winter but outside of that, it has performed well. Also, we talked to their customer service for the sales staff and regarding a replacement filter that broke and they’ve helped us on both of times. I'm satisfied and I’d recommend Cal Spas.

30 years ago, we bought a Sundance which was a good spa. We got Cal Spas this time mainly because I got the most of my money. It's very nice. After we first got it, we had a representative come out and go over a lot of stuff with us, which was very nice. And the installation went very well too. It’s been very acceptable to us. For the less than a year that I've had it, it has been trouble-free.

We wanted a swim spa and we checked out different ones, and they were over $30,000. Since there's just the two of us, so we don’t need a bunch of bells and whistles. So, we decided that swim spa would work for us. The installers came and hooked up everything. And they didn’t have a part of the stairs so they took that away and then I went back down and picked it up down in Sacramento, just about an hour and 15 minutes away from here. Our swim spa got 1300 gallons of water in it and it's got two chairs type that do different things where you’re sitting in a recliner thing. And then on the side, it’s got single jets where if you wanna have a bunch of people that could all be doing something. Or you could just do the swim thing, which my wife has done a couple times and she enjoys it.

I’ve known about Cal Spas for years and we’ve had this tub for about a year. The sales rep was good and she gave us and told us everything. The tub that we got has a waterfall in it. It has four seats and a lay-down, so it’s a big one. The installation of the tub sucked. They were a bunch of clowns that were here and it took them forever to put it in. They didn’t know what they were doing. I got tired of watching them. I had seen four guys that didn’t have the slightest clue about what they were doing. But I like the tub and I’ve always enjoyed it since having it installed. However, I have a couple of jets that are broke right now and I need to call Cal Spas.

Cal Spas is the third tub we've purchased but is the first one we bought new so it's good. We got the tub from Secard Pools and the reps were great. When we got home, we realized it was too big that it wouldn't fit. We called them back immediately and told them it was too big. We had to go to a smaller size and we had to go back to the same place again. They had to custom-order it. The installers were great and the tub now fits. We've had the tub for about a year now and we like it. We use it for relaxation and we go in it twice a week.

I’m 61 years old and I’m disabled. My husband is also disabled so his knees are really bad. He has always wanted a spa, so I bought the Cal Spas for him for Father’s Day. We installed it ourselves. We just had them put it on the patio where it was gonna go and we just hooked it up. My husband is retired from maintenance he provided for the San Benito County so he knows codes. We enjoyed using the spa. However, it was too cold in the wintertime even though it was a warm spa. We live in the high desert and we get a breeze so we’re gonna put a wall or something up so that we don’t get a breeze.

We've had our hot tub from Cal Spas for about six months now and we love it. However, my experience with the sales guy was a little jaded. But since I'm in sales myself, I understand being rushed. Cal Spas was busy at that time as there were a lot of people on the showroom floor and they had a lot of orders. The installation also didn’t go as well as I thought it would be. The salesperson did the measurement for the installation and I was asked for a certain amount of an access to my backyard to pour a slab. But then when their team came out, they needed more than what they said. A slab got poured the whole alleyway and then they asked for a certain amount of access to my fence. I called Cal Spas and they worked with me, but they didn’t really want to hear about it. So I paid an extra $150 to my contractor who was pouring the slab to redo my whole fence and take out the additional three and a half feet.

I had a Cal Spas tub before and it lasted a long time. So I just went to a local place to buy a Cal Spas tub again, which was in my price range. Everything was great. People were just kind. They treated me really beautiful and I'm happy. I have the tub now for several months and It's just beautiful. I use it almost every night. It's a good spa. Go ahead and buy it,

My hot tub had gotten damaged and my son-in-law told me that everybody told him that they make better ones at Home Depot. So, I got online and I ordered a Cal Spas hot tub. And it’s been bad. They first brought the first one in the summertime and it was used. The guy who brought it up wouldn’t even back into the yard and it’s a whole big safe here. And I gave him permission. They got stuck up. I had to get a bunch of people in, and they carried it and got it up on here. The guy helped them, he knows nothing was dropped, and when they set it up, water was pouring out and you could smell nothing but pure chlorine.

Cal Spas is knowingly shipped a damaged and repaired Spas as New. Our Spa has a hole in the recliner which was patch and colored over to match the Spa's Tuscan Sun shell. That color wore off in about 30 days of use and now Cal wants to color the patched spot again instead of replacing the unit. The WiFi on the Spa has never work and Tech support doesn't return phone calls (two Months). Two of the LED lights have already burned out. Overview the Spa was damaged during construction should have never be sold as NEW! Cal Spas should be ashamed to take advantage of their customers! Second Spa will never buy another one from Cal Spas and you should not either!!!

The sales reps of Cal Spas didn’t really pressure and gave us plenty of time to think about it. And we got a great deal. And when they said it would be here in four to six weeks, it was. The people that came in installed our Cal Spas tub quick and easy after we had the electricians come out. They were very helpful in showing us how to keep it clean and where to put the filters and chemicals. It’s easy to clean the filters with chemicals. The model we got fits the area we needed to put it in.

We bought our Cal Spa through Secard pools. When their team came out, they were really friendly and professional. The hot tub has been enjoyable and I use it about once a week. I'm happy with it.

I was above ground pool over at a pool store up here in the desert and decided to buy a spa I saw on sale. The unit came in August, so I have had it for eight months already. The installers were helpful, did good, and set it up right where I wanted it. It took them about an hour and a half or so. It is a nice hot tub and I use it quite often. But, the kids get more use of that better than me. I'm very happy.

I used to buy accessories at Cal Spas when I used to have another hot tub. Then, that one went kaput. I had it a number of years so I did not have one for a while. I have had my Cal Spas hot tub since last October. In the installation, the guys showed up and they set it on the deck for me. They showed me this and that and gave me all the pamphlets too. They were not here very long because I also had my electrician here. I like to go there in the tub once in a while to relax. I can change the heat in this -- the other one only had 110 for power, so it always took a while to heat back up, but this one I put 220 in and I'm very happy with it. It is comfortable to sit in, and I've had another female friend sit in there with me and she really enjoyed it, too.

We bought a Cal Spas for my son. He has cerebral palsy and he needs it for his exercises. It took about two weeks to get there. We placed it halfway in-ground and had the backyard redone. They had dropped it in and it broke one of the panels but they replaced it within three weeks. The only bad thing about it is they told me it would take six weeks but they already had the panel there. They just had other things to do. I had to go pick it up and put it on myself because I don't want to wait. But aside from that everything's good. The tub works and so far my son loves being in it. And if we need someone we’ll go to the place we bought it at. The guy we worked with was Greg and he’s been good.

I've been using my 5-517-PPZ6218 model from Cal Spas for six months now. It has a water feature. And it came with stairs and a cover. I shopped around for price and quality and I thought Cal Spas was the best one. They did a good job installing it. It was down the hill and then they got it up into the deck. They were very well prepared for that and got it done. Since the installation, it makes my spouse's pains feel better and eases life for her. I would tell my friends it's the best quality for the money. And they've all been a very good team for us, as well.

My husband found Cal Spas online and we've used them now for 3 months. It went very smooth when it was installed. Everything was scheduled and showed up and did their thing. It was very easy. Plus the Cal Spas were really good. I definitely recommend them. They’re easy to work with and very helpful.

Cal Spas had high marks in their reviews and I liked their size options. They were the only spa and hot tub provider that had a 78’’ x 84’’ spa and that also had a lounge. I bought a spa from them in July or August last year and it was the Hawaiian 240-volt model. I knew what I wanted going in. My interaction with the reps was okay and it was what I was expecting. They were typical salesmen. I told them what I wanted, then they gave me the price and said that the spa I wanted was on sale. But since I live in snow, it would have been nice, in buying the spa from the get-go, to have them explain and for me to know about getting a heavier duty spa cover because I bought one after-market later. Cal Spas delivered the spa and put it down where I wanted it outside, then I hired an electrician to do all the wiring. Since the installation of the spa, I have liked and enjoyed it. It’s definitely great to have a spa in the backyard and I’d recommend Cal Spas.

I did a lot of researching. I’m looking for hot tubs and where to get them from. Our Cal Spas tub is the first we’ve ever owned. It was an easy installation experience. They came in all and ready into place and that was it. The guy who was there was very good and answered my questions on cost or things like chemicals and how much average it cost a month for heating. He was very informative. And I enjoy my tub every other day. I would recommend it. We have a good experience there and it worked out well.

I’m not really happy with the spa that I got from Cal Spas. They really didn’t help me too much when it came to installing because I got a lot of mixed up information and vibes. We ordered it with not really knowing where we were going to put it. And they wanted me to have the electrician put the electric work in first. And by the time we got around figuring out where to put it we ended up having to have it delivered first so it was kind of a big mess.

The knowledge and understanding of the team at Cal Spas was awesome. They got us what we were looking for. I got the Commander model and did the installation myself. While it did not go as well as could be expected, it was my fault. Nevertheless, I had a good experience with them.

I bought a Cal Spa last August. I already owned a hot tub at the time and when Cal Spas' installers set my new tub in, I had my old tub moved out and I gave it to a friend. However, I didn't get the response I would have liked from the guy who sold it to me. After they got my money and set the tub up, that guy just shoved me off. I wanted him to be present to help me learn things about the tub. I have had to learn those things myself. That makes me believe that if something goes wrong with my hot tub that I'm going to be pulling teeth to get service after the sale. So I wouldn't recommend Cal Spas.

I was buying chemicals from Cal Spas for my old hot tub, which is also a Cal Spas. It was with the house that I bought a little over a year ago. This summer, we traded that tub in on a hot tub from Cal Spas. The purchase of the new one was very easy and quick. The guy who came out and installed the new hot tub was nice. The hot tub works, however, I am having a little bit of a problem with is that the cover was installed on one side, and now it rubs against the house. My old one does not, so I am going to have to call them to come out and fix that.

We have had our Cal Spas for 9 months. We bought our Spa from Secard Pools. WOW - they were so nice. They filled our Spa with water and showed me how to use my Spa. They even called me a week later to see how my Spa was working.

I like Cal Spas' service very well. They did a good job. The people from Cal Spas were easy to deal with. It was also an easy installation.

Great experience, fast delivery, friendly people! Purchased my Spa at the LA County fair. Had shopped around at different spots. Came up to the Cal Spas tent. The salesman was super friendly and really helped us fall in love with our spa! Our family loves it. Thanks Cal Spas!

We've had our Cal Spas for nine months now and we love it. We liked the price, their reps were great and we've had a great experience overall. Give them a shot.

My parents had Cal Spas growing up. I’ve been familiar with them for 20 years but this is our first unit. We purchased it at the Home and Garden show in Minneapolis. We were going to do the initial preview and bought it on site. The salesman was knowledgeable and gave us some good advice. Both my wife and I interacted with hot tubs our whole lives and we’d never even thought that advice was helpful. The installation was great, too. The installers came a week ahead of schedule both on the day of delivery and on the day of logistics. We were timing it up with a project so it required some additional maneuvering to make everything work and they were very accommodating to that project schedule.

Works absolutely perfect. No surprises, works as promise. Only issue was pump was touching fiberglass tub, it sent a vibration through the whole tub. Problem was there was clearance when the tub was empty, but just touched when tub was full of water. 10 min adjustment to move pump 1/2 inch, perfect now. Very happy with product.

We wanted a good model for our hot tub. We're from a large family and we wanted people to fit in it. We got a huge and awesome one from Cal Spas and it was the one that the salesperson recommended after we told him what we wanted. It's been a wonderful tub and I like it. The installers who put it in were friendly, courteous, and did a good job. At the time, it was 90 plus degrees out with high humidity so I brought them a nice cold glass and they were very appreciative of it. We had to take a fence down out of the way. too, and they were patient with that.

We’ve known the name Cal Spas for years. I’ve owned about five Cal Spas but we have always bought secondhand units until this one. We bought it over in Victorville and the experience was wonderful. The reps were kind and nice. They showed us what we were getting and we got what we ordered. The installation went smoothly too. I was impressed with that dolly that they have. Two guys rolled up with a flatbed and a jacuzzi and they got the thing out on its side. They strapped up this big, wheeled cart, rolled it around and it was in.

The Cal Spas delivery people were very professional and courteous. They were on time, explained to me how to use the device, and the installation was excellent. I have the 13-foot swim spa a little bit under a year now and it has been great and fun to use. I would like their pricing structure to be better though.

My old tub was about 25 years old and then we got a Cal Spas tub about seven months ago. The installation was wonderful. There was one broken piece of molding but they came back and replaced it right away. Also, we thought something was wrong with the spa as it wouldn’t turn off and by pushing buttons we had locked it, so we could not change any settings. Cal Spas sent a very nice repair technician out but it turns out it was just us, so he walked us through everything when he came. The tub looks nice and it’s top of the line. I use the tub about once a week and it’s really nice. I loved going out there at Cal Spas.

We bought the Cal Spas hot tub last year. It was affordable and it was big enough to fit for a family. The installation was okay. I didn’t have to have them come back for some mickey mouse stuff that the installers could have fixed, but they said it wasn’t their job and I end up having to call and had someone come back out. They came back out and fixed whatever was needed to be fixed the first time which I had told them, “That’s causing you money. We use the jacuzzi for the rest of last year, but I shut it down a month ago because winter was coming and I wanted to make sure it was down and cleaned out. I wish they make the gazebo out of a limber wood instead of regular wood. Regular wood after so long tarnishes and falls apart. The limber wood will last longer. Other than that, I have recommended Cal Spas.

My online experience with ordering parts for my Cal Spas Connect has been surprisingly simple. The website is user friendly and non cumbersome. Just type in the spa's serial number or model number where instructed and there you go, everything you could possibly need for the spa at your fingertips! It doesn't get better than that!

I was driving past the location that has pools and jacuzzis and I happened to stop by. I just wanted something where I can get in and relax after work or set of days. So, I bought one from Cal Spas, and the installation was okay. I had to put a cement flat foundation in my backyard for that, however, that is not something that they told me in the beginning. So, it kind of had a cooling off the hole and then put that down and let it dry before they could do the work. I was at work when they delivered the tub but my brother was at home and he said that it was easy when they did finally put in the tub.

I had a Cal Spa for probably 15-20 years before I got this one, and for this, I dealt with the owner of Secard Pools and Cal Spas. He was very professional and he gave me a good discount in that. I got the price that I wanted for this new Cal Spa tub, and the installation was very good. Their guys were very efficient, they did it the way I wanted it, and I was happy with them. I enjoy the initial thing about it while it’s warm, but for the last month, I haven’t been able to get in it because I just had a triple bypass. I got in the spa for the first time on Wednesday or Thursday as my doctor said I could get in it for 10-15 minutes, and it felt good.

Cal Spas called me to make sure all of my issues were resolved and that I was satisfied with my hot tub. Their customer service was great.

We wish to commend Karen **, Customer Care Manager, and Renee of your Parts Department for their exemplary care in helping us to order the Replacement Control Box VS300 for our Cal Spas hot tub. Karen was thoroughly knowledgeable, thoughtful/understanding and patient with us, even to the extent of helping us with a discount, and waiting while we went to find a credit card with sufficient funds to pay for the part. Karen then documented everything and sent it to Renee who processed and expedited our order. Renee was very professional and followed up by sending us email confirmation of order placement; then as promised, tracking information. Like Karen, Renee was delightful, answered all of our questions and made us feel comfortable!

I went to a place that sells hot tubs and bought a Cal Spas tub. The people there were good, knowledgeable and the installation went great. When I was growing up, my parents had a spa and there was a door on the front to access the motor if something needs to be done. The new ones don’t seem to have that access to avoid the everyday consumer working on it. But it would be a convenient factor if I needed to have somebody come work on it or if I want to monitor what I needed to do something myself.

I knew that Cal Spas has a good reputation and their product quality is better. I got a hot tub from them last spring and its installation went very well. After a long day, we go into it and relax. I love it. I've recommended them to a few people already.

We had one of those inflatables that you get at Target and it sprung a leak. It also had some sun stains on it so we went to Cal Spas to see if we could find something to clean up the sun stains and patch up the holes, but we ended up getting a real one. My wife was there during the installation and she said that everything went along without a hitch. I was enjoying the tub. It was great but after a week went by without having to use it, this scale on the side formed and it felt like sandpaper. You can reach in there and scrape it away with your fingernails but after scrubbing at it for about half an hour, you get tired of it and you only cleared away about a foot.

I went to a few different companies, comparing prices in store and Cal Spas had the most reasonably priced tub. I had to put concrete in my floor but that was not on Cal Spas. We just made sure it's doable. The two guys basically just put it down from their truck. We've had the tub for seven months now and it's been really good. It's been a little windy recently so my cover got blown off and the tub got really dirty. I've had it cleaned two times recently which was frustrating but it's fine.

We bought our Cal Spas hot tub from Secard Pools and they had the best prices. The installation experience was good. The hot tub helps my back and I feel good for a couple of hours after I get out of it.

I've owned a Cal Spa hot tub for 15 years. It's still working but it was old and I wanted to upgrade. So, I purchased a new one six months ago, from the same guy whom I bought my first hot tub from over at the Woodbury location, and I like that the tub is big. Everything with the experience went great, from the sales reps to the delivery and installers.

We bought an original Cal Spa in 1999. It was a great product and we really liked it, so when we were shopping for another one, we wanted to get another Cal Spa tub. We then got one through a retailer and they arranged to have someone bring the unit to our house. They did a very poor job because when the unit was delivered, it was damaged. They didn't take it back despite weeks and weeks of phone calls and e-mails. I then reached out directly to Cal Spas and they reached out to the retailer many times but the retailer was not responsive. We even had a fight with the retailer through the bank to try to get our money back. But Cal Spa said that for all our trouble they were going to give me a new hot tub for free.

I have a Cal Spas hot tub for six months now. I went to a swimming pool place that had it in their showroom, and it was the one they've used. They recommended it because it came with the gazebo and it was a package deal.

We bought our first hot tub with all wood from Cal Spas 25 years ago. In 2008, we walked in and bought our second one. We paid cash for it and we noticed that Cal Spas were a little bit cheaper on some things. They took our old hot tub and gave us the money for that. We liked that second hot tub and it was almost eight years old but we never had any issues with it except for a couple of bugs and Cal Spas fixed that. But a sidewinder tornado took it.

Cal Spas had an open house and when I went to buy the spa, I felt I was welcome. The people explained to me how that thing operates. Their installation team was did a good job, but they didn't install anything. All they did was bring in the hot tub, drop it off and then leave. It took them 45 minutes to an hour to do everything. Though I had to tell them how to do it, they're professional. So far, I love the tub itself. It's the big one and it has that ultrasonic filter. Everything is working fine, however the cover and the piece of cheap tubing that they use to lift the cover is horrible. Cal Spas has a good reputation but then, they provide those cheap cover with a handle. It really ruins the taste.

I've had my Cal Spa hot tub for 8 years now and it's been a good tub. Everything has been working properly. Jet-wise, however, I would have stepped it up to another level.

We had Cal Spas install a hot tub around five months ago. The salesperson we had was fine but there was a real disconnect between one of their operation guys from the San Bernardino store. I explained to them that getting a spa into the location would be a bit challenging because there were narrow openings with gates. The guy came out and took a look at it. He said it won’t be a problem and that they can get the spa in there. I was a little doubtful but went with him on it since he’s the expert. The installers came out and took a look at where they had to put the spa and said, “That ain’t going to happen.”

My husband came home one day and said he wanted to get a hot tub from Cal Spas. The Cal Spas team spent a lot of time with us but we got all the paperwork done fairly quickly and I was surprised on how quickly we were able to the hot tub. They delivered it and everything was done correctly. One day, I went back in to buy some stuff and they were always really nice and pleasant. We’ve had the hot tub for a year now and it’s been good. We don’t use it as much as I had hoped we would but I like it everything about it and I will highly recommend them.

We originally talked to Cal Spas and with somebody that had used them close to a year ago, and then made the purchase several months ago. Our spa can fit six to eight people and we like its quality. The installation went well and the Cal Spas team has good customer service.

I’ve used Cal Spas for 30 to 60 days since I bought the last one and it has been bad. The guy from Cal Spas came here and told me that he needed to get a crane to get the hot tub lifted over my house to get in the backyard. I told them I have access to the back, through a lot and they can pull their truck up back there and I'll help them get it up there. They said over and over that it cannot happen and that they needed eight guys. Luckily, I had eight guys working around the corner who could've helped us. But all said and done, it only took three guys to do the same job and get the hot tub. He wanted to charge an extra fee because the delivery was free. And then, he didn’t want to talk and just wanted to leave. I finally convinced him and said, "I'll give you a tip, whatever. Take $100, $200. Just listen to me and I guarantee you we're going to get it up there. It's not that bad. And you can get your truck all the way back to the lot." It was horrible delivery.

We've got a swim spa and we liked its size, the way it looked and what Cal Spas had to offer. We went back and forth on the 12-footer or the bigger one, and we wished we went with the bigger one but that would have taken up a lot of our patio. We were a little frustrated when getting the spa took a bit longer than usual and then once we got it, we had one problem. So, they sent people out to fix it. The product was brought in and set up like they said it would, so it was good. Now, the only issue we're having is that my husband can’t keep the chlorine in it enough. Other than that, the swim spa is nice and it's perfect for our daughter. Instead of having a pool taking up the whole yard, my daughter can go into the spa, splash around, and then still has room out in the yard to do whatever. We had a good experience.

We use our Cal Spa three to four times a week. The quality was excellent and it was better than what I expected. The installation team was good. They showed me how to cover, operate and lock it. I had some questions about the electrical and they were able to help with that as well. They were fast because it didn't take more than 20 minutes from the time they got there to the time that they were done. I got a starter chemical pack from them but I didn't use it because it came with chlorine and I heard that the bromine is the better thing to go with. I already recommended it to my in-laws and they'll probably end up going to the same location in Western Sacramento.

My wife has googled Cal Spas and we've had our spa since June.

I bought a Cal Spa off Craigslist and used it for a few years. And then, this spring, it froze up and got damaged when we were on vacation. We came back to our hot tub all empty from frozen pipes expanding and breaking. Then we went to Cal Spa and got a new one and the experience was awesome. It was perfect – quick, painless and easy. The sales reps were awesome. I recommended Cal Spas to an uncle of mine and he bought a hot tub shortly after we did.

I sought Cal Spas and I've known about them for 30 years. I bought one at the Los Angeles County Fair 20 years ago at a different home and I just bought a new hot tub two months ago. The new tub has dual motors with dual filtration. Installation went fine and both tubs are good. I have a five-year warranty on it. The headrest has all bubbled up and lost their adhering effect that it has so it hasn’t held up with the water. I have to take all the cushions. It's easy to repair but that could be improved. They have a plastic step to go in the Cal Spas and it’s very poor. It gets very hot in the summer months that it burns the bottom of your feet. Cal Spas needs to address and upgrade that and I made one myself. The tub works all the time when we use it in the summer but we don’t want to go from hot to cold, it’s too painful. We can’t use it during the winter because it's too cold outside.

We bought our spa in June 2009 and its still looks great and works well. We had a few issues when we originally ordered the spa, which were resolved immediately by the company: The cover lifter we ordered was missing (they sent one). The 75sf filters didn't fit (they replaced them with 50sf filters). There was a crimped hose (they sent someone to replace it.) I was glad we were advised to order 2 covers; we replaced the original cover a couple of years ago with the second one we bought.

Cal Spas refuses to replace or remove the faulty swim spa I purchased in 2014. I bought a new swim spa in 2014 for $18,000. By 2015 the fixtures inside the spa rusted, the speaker covers rusted, one of the speaker covers under water came off; the debris catcher casing separated from the wall of the spa and the side paneling came off. Parts were replaced summer of 2016. ALL parts have rusted again & worse and the side paneling is off again. I purchased the spa from Secard Pools in Hemet and all they can do is replace the parts. I have asked both Secard and Cal Spa to reimburse me 75% of the cost and to remove it off my property and they say they cannot. Cal Spa (who built the spa) says it is not their responsibility. We have not been able to use the spa because it is a health hazard. The spa is maintained weekly by a reputable pool services and has been since we purchased it.

I’ve heard good stuff about Cal Spas and I decided to get the fifty-two jets, six-person tub. Their rep gave me good guidance on what to get and the installation team was great. I’ve been using it for six months and life is definitely more enjoyable with it.

Cal Spa OC Majestic Series 850 - We have owned this hot tub since the spring of 2009. This hot tub has been used quite often by my wife and I and our two boys. As my boys grew older and through their high school years the hot tub was used frequently by my sons and their friends. The value of soaking in the hot tub to relieve life's aches and pains as well as relieving stress is hard to quantify. Needless to say, this hot tub has been a mainstay for our family. The hot tub has been very reliable and other than normal maintenance, the overall costs to own has been very low. Would I recommend Cal Spa hot tubs to a friend... Absolutely!

Cal Spa’s quality is really good but it's their cost that made us purchase our 14 foot swim spa from them. The owner Brett was with me the entire time during the installation and he did a good job. We did a lot of concrete and he put the deck for us. Overall I've enjoyed my experience with our spa. I get out every night after work and I swim, and my wife feels like she's on vacation all the time.

We bought a swim spa and had it around a year. It has been a lot bigger than I thought it was going to be but it was good. Cal Spas has been great that we use it for exercise. The installation was pretty simple and the installers knew what they were doing. We have a long driveway but it was a little narrow than they expected so they flipped the spa on the side and brought it up. We had an issue with the connection but it was almost a week before somebody came out to have a look at it. He fixed it in no time so it was pretty good. Cal Spas was efficient and a good experience overall. They also had good pricing.

I have a Cal Spas hot tub in place for two months now. The installers were good. They forgot the pad where it sits on, but it was not their fault. I went to their store and bought that after I purchased the tub and it didn't connect up with the paperwork. But that did not hinder the installers to put the tub in place because I had an electrician on-site.

I moved out to Lancaster, California and I was looking for a place to buy a pool table from. I bought one from Cal Spas and I also bought a spa from them. We love it and we enjoy getting in it. The installers were wonderful and very professional. They came, put it together, showed me what to do with it and how to take care of it. They cleaned up their little boxes and headed out. We had a very nice experience with Cal Spas.

I talked to several different places and Cal Spas had the requirements that I needed and the vendor was very helpful. They’re the ones in Victorville off the freeway, on Mariposa. They were very nice people, even after I went back because I was having trouble. I was breaking out in a rash because the chlorine has a stabilizer that’s acidic. So, they helped me figure out what chemicals I could put in to keep it clean and not have those problems.

I purchased a new house and got a unit from Cal Spas that has a lounger and a seven-person capacity. The installation went smoothly and everything was on time. Cal Spas has always meant quality products for me. They're also a nice company to deal with and I would recommend them.

We've had a Cal Spas spa for six months now. They have a really nice facility and a staff that helped us understand what would be the best hot tub to get started with since we were new to hot tubs. So far, the unit that we got works great. I particularly like its maintenance-free aspect. However, what caught us off guard was understanding the level of chemicals required to maintain and use a hot tub. It was downplayed from the beginning all the way until the unit was delivered. There should be a better way to prepare the customers for that.

I owned a Cal Spa which was nice, and since then, I liked it. It was a very old spa, 12 years old, and it was built just right and it was great. Then I went for a swim spa which was a significant upgrade. I got the spa through a dealer but everybody at Cal Spas was great. I had to have a crane for the installation, so I scheduled that. We used A-1 and the guy who came was fantastic. He really knew what he was doing. All the other guys that did the installation were great as well. They set it up and it went as smooth as it can be. When the spa was installed, it had a leak, but Cal Spas came right out and fixed it and it's been fine since. So, everything has been working good. I use the spa a lot and it's still humming along. It helped me to get a little more exercise and some work. It was a quality experience overall.

We drove by one of Cal Spas’ distributors, Secard Pools and Spas, and we were curious about what they sold. We were originally thinking of doing an inground pool but the Swim Spa seemed like a better solution for our needs. The sales person at Secard was knowledgeable about how they work, like the special occasions as far as space around the spa that we would need for it to fit in our yard, so it was a pretty easy interaction. There was one time where I had an issue with a pump that was not wanting to start, and it was a Secard service rep who came out and looked at it.

The circuit board of my old spa went out and it got too expensive to repair since it’s a rare one. I asked the repair guy what he would recommend and he told me to get a new one from Cal Spas. He used to work for them and said he didn't like the management but he likes their product. I got the seven by seven foot with 51 jets in it, with two six-horsepower motors and has the thing in the center they call the volcano. The sales part was good and I appreciate them supposedly giving me a deal. The installation also went fine other than when the lady came and said to clean the filter. I called Cal Spas about it and they didn’t know what was going on. There was nothing in the book about it as well so they told me to call service then I finally figured it out myself.

We put a patio in for a hot tub 15 years ago when we remodeled our house. And we had it wired but we never got around to put a tub in. I’m retired and when I went back to work for a former employer, we had the extra money and decided to do it. And I have a friend that has had Cal Spas for many years, so he recommended it. And then I went to the dealer here in Hurst that Cal Spas got, Texas Leisure. The reps gave me some advice on the chemicals when I first got the tub, and I’ve gotten used to doing it. I got the Kona, a three-person tub that’s 220 voltage. I’ve enjoyed the unit and I’m very happy with the way it runs, and I’m in it in the morning and in the evening.

I had a Patio Spa installed by Cal Spas. The installation was a pleasant experience and my dealings with the Cal Spas team have been good. Since my hot tub was installed, I’ve had more relaxation. I’ve had my spa for less than a year and I use it twice a week.

We've had our house for 17 years and its hot tub was built into the ground. The people we bought the house from said they’ve had a lot of trouble with the old hot tub and they weren't going to put any more money into it. So, we fixed it up and kept it running but it didn't have anything, including bubbles. It was just a hot tub. We then called a company out here, six months ago, to replace it, and they recommended Cal Spas tub. I did a little bit of research online and I liked what I saw about Cal Spas as far as how they compare to other hot tubs. I also like that they're American Made.

I was looking for spas and went to one of the places that sold spas. Cal Spas seemed like the one with better cushion. I also like the size. I did a little bit of research and the price was solid for the size, and with the nano-jets that was put on. So the value and jet layout got me decided on buying it. They did a good job bringing it to the house, then we installed it ourselves and ended up tweaking the water depth. We have it for about a year now and we’ve used it plenty of times. It’s nice and comforting to have in the backyard. The jets made for them are really good. It does the back massage and a good foot massage, ad it's also got the lighting too. It’s been a solid product, the experience was good and I’d recommend them.

We’ve had Cal Spas for about 10 years now. We had their old hot tub and then we recently bought and installed a new one. Installation went real well and everything is working good. And the guys were very pleasant. They kept everything clean, they didn’t rough anything up and they worked very quickly. Our new Cal Spas tub sits on top of the deck and my wife uses it more than I do. Overall, they’re a good company and I enjoy doing business with them.

I lived in San Bernardino all my life. I live in Highland now, but I used to go there, get chemicals and always drive by and see all the displays Cal Spas had in the pools so I was familiar with the company. Everything was perfect from when I went in and bought my spa up to installation. The rep gave me the price and explained everything. I got a five-seater spa with lights, stereo, and radio. It's really nice. However, I’ve been busy and haven't been able to use it as much as I'd like to, but every time I'm in it, I thoroughly enjoy it. My daughter and son-in-law enjoyed it as well.

The first time I bought a tub from Cal Spas was in 1994, then I bought another one a few months back. They were installed in two different houses but we still have the older tub and it's still working. The installation went extremely well with the new tub. They had to get a crane to lift it over my house and drop it under a deck, but that went smoothly. We had an arrangement with our crane operator so it wasn't too expensive. It's portable and has a good lighting system and lounge chair on it. The jet seemed to be good too. Plus, it has Wi-Fi and you could control it remotely. The local guys here in the twin cities are excellent and they do a great job. And I actually repurchased because of the quality of the local representation. Plus, the product is good. I have recommend them to friends.

We were looking for Cal Spas and we’ve been to several different places. We checked out Hot Tub Warehouse and ended up picking them. It was the best price and value. Chet, the guy who runs the place, was wonderful. He explained everything and made it really easy. So we got it and had it installed. We had to widen our fence, then we tore up our patio and made more of a rectangular long patio that goes to the back part of the yard. And the guys came in and set it up and they were wonderful. We’ve poured the cement where it's sitting and got a little house for it too, which is for winter.

Cal Spas was recommended to me and I've been using their product for six months now. I'm pleased with how they helped me through the sale and the set-up. It was a painless sales experience and they were extremely courteous during the installation. They’re a great organization and my experience with them has been fantastic. I would refer somebody else to them.

Cal Spas has been my hot tub provider since March. The delivery went really well and they were very good during the installation. They took their time and did a real good job. However I didn't get a whole lot of training on the chemicals. That was disappointing. I had to learn all that on my own.

Cal Spas offers great value, quality, and service. This was the first time we’ve ever gotten a hot tub. My wife and I had looked at different places for a hot tub and we've checked the prices, how we're paying, and what we would get. We found Hot Tub Warehouse which was a dealership for Cal Spas in the Santa Clara area. We looked them up on the internet and drove down there to take a look. I got the Patio Plus Spa and it seemed like the best choice for me. It has an interior sterling color with a gray cabinet. The rep who sold me the hot tub was a good guy. He was also honest about the product.

We bought a hot tub from Cal Spas about 19 years ago at a local home and garden show from which we purchased a new one recently. In a home and garden show, the sales reps like to cut deals and that's why we go. We're return customers and we looked at other brands when we were shopping. We figured we got 19 years out of the first one and we're going to go with another 19. The original tub was a high-end tub when we bought it and it had about 12 jets. Now the new tub has about 40 jets so it’s better and it's a whole different world. When I had a problem with one of the jets after I had it installed, I called up the guy and he talked me through how to repair it over the phone and it worked out great. We’re really happy with our Cal Spas tub and we like going in it several times a week.

Our pool installer told us about Cal Spas. When we went to the store, they didn’t have a ton of selections. The delivery team was also in a hurry and they didn’t take the time to make sure I understood things. They were just giving me a lot of information and kind of threw it at me because they had other spas to deliver. The installation process was easy, though. We’re enjoying the hot tub too, but we don’t use it at times. We have the hot tub since May and it’s been a hot summer, so hopefully, we’ll use it more as the weather cools down. I am learning how to work with the chemicals. I get the chlorine awfully high sometimes and I have to correct it.

Cal Spas has been around for many, many years in California. We go to the county fair down in LA and I can’t remember not knowing about them. One time, they were in my area and had Cal Spas on sale. It was a nice spa with adequate features and it was what we were looking for to replace our old one. They gave me a good price for a spa of that size so I bought it. Since they just dropped it off and gave me a starter kit that had some chemicals, I hired a guy and a crane to put it in place. It was me who put in all the wiring as Cal Spas didn’t do that.

I was stopping by all kinds of places and one had Cal Spas on the showroom floor. I made them an offer but it was turned down. I called them back the next day before I pulled the trigger on another one. The salesman, Don, was just excellent. Knowing that I was a salesman too and had my own business, he didn’t try and overall sell the product. Instead, he got down and heard my offer. He said he will call the main guy and see what he can do. It worked out. My purchase was delivered and dropped off. I had it all hooked up. Overall, I love the spa and I sit in there a couple of times a week even when I’m not too stressed.

We had hot tubs from Cal Spas for a total of 14 years. The previous one went way over the limit it should have and died so we replaced it. Their employees have all been good but we had to hire someone to do the electrical part and they've done well. The new hot tub is better and has a new jets option.

The installation of our Cal Spas tub was slam dunk. It was very easy. There was a scratch on it but the company came out and stood by their product and gave us a whole new panel so we’ve had a great experience with them. It is an excellent company to work with. We used to own a Softub and in comparison to that this one’s larger, a four-person seater type. Our Cal Spas tub is also a little bit more complicated to take care of but we love it. My husband uses it every day. He’s had five back surgeries so it helps him greatly. Even our grandkids use it. When this one ever dies I would like a six-seater tub. So a little bigger one still but this is good right now.

I heard about Cal Spas from a friend and because of his experience, it made it easier for me to make the decision to purchase from them. The last one Cal Spas we had held up quite well and service was good. We replaced it though because when we lost power for a while, the pipes froze and broke. So we’re a return buyer and we’ve had our second spa for five months now.

Cal Spas had a trade-in option and we traded our old spa with them. We chose them as their spas seem well-built. The salesman was good. He explained the product and answered all our questions. And the installation itself was pretty easy. I had all the wiring in the house so it was basically wired up like my old spa. So far, everything has been working good. It doesn’t seem like I have to put much chemicals in the water and it is way better than our old spa.

I purchased my third spa from this store in Bakersfield about 2 years ago. The owner is awful. Never returns calls, service is completely forgotten after the purchase. He hired these awful guys to install the tub then they left a scratch on the outside. I had to reorder that panel and get someone else out to install it. I complained to main office. They could care less. The jets actually are on the weak side. For the price you pay on these tubs you should great service and a good product.

We have a Cal Spa for over a year now. It’s just really relaxing and it takes the stress away. Maybe it also helps my bones since I’m getting older. However, I've had some instances where the vent switch will go from 104 to 80. I then have to hit the buttons again. I don’t know if it’s a malfunction.

We got our Cal Spas tub delivery on the first of November and the delivery folks were phenomenal. I installed it myself and it's the second one I've done. I had the old tub for 15 years when we upgraded it and I hope the brand new Cal Spas one would do a lot better. I’m happy with the it and I enjoy soaking in it every other night. The only time I’m at the Cal Spas store is when I need chemicals and the people down there are good and don’t try to upsell me. They got a record of what tub I got and they tell me what I need.

Cal Spa's pricing made me decide to go with them. I got an 8 person tub with 56 jets. The Cal Spas team set it up and they were fine. Since then we've used the tub once every two weeks.

My wife and I were shopping for hot tubs and happened to go to the state fair. We saw Cal Spas and we visited a number of different manufacturers. The Cal Spas team came and helped us with the first start up. So they did a very good job with follow up. What’s interesting about that is some of the printed instructions were not as clear as when the guy came out and explained to us. To sum it up, they are friendly, easy to deal with, and very helpful. I get what I pay for and so far, it's been pretty good with them.

I've talked to a couple of different people that I know that have Cal Spas and they really like them so I bought a regular patio spa about six months ago. The construction portion was pretty quick. I was a little confused with how to set it up properly chemical-wise but I was able to figure it out just through the paperwork that came with it. I’ve called Cal Spas twice and they’re very friendly.

My situation was a little complicated and I told the dealer that it would be a good idea to have the installers come out as they might have trouble bringing the old Cal Spa out and the new one in. I knew it was gonna have to go over the house. I have a steep driveway and it was pretty tight then the deck had been built around the old spa so I wanted them to look at it and have a strategy. And then both the installers and the crane operator looked at the situation on Google Earth and said that it won’t be a problem.

The Cal Spas store was fine and the guy was good. I got a five-seater with one big pump in the middle and they installed it for us. That was pretty easy and everything was fine. There was a little problem with the spa and the guy came back about a month later and fixed one of the sidings. I'm also having a little bit of trouble with the lighting system. It's flickering when you select a different mode of light and it does that once in a while. It's been happening a little bit more often and I was gonna call them about that. But the tub is a little better than the one we used to have. This one's pretty good so far so were happy with it. We've had it for four months now and I'd recommend it.

Our Cal Spas tub was too expensive to repair so we bought a new one. It was going to be a similar size and Cal Spas seemed like a brand we trusted and we're pretty happy with it, so we got our tub from them again. It was an enjoyable experience and they were helpful when we needed help. Their team was great and very knowledgeable. They even came out and validated something for us. So, the whole after-sales experience was very good.

I like that Cal Spas are made in the USA and they were reasonably priced. I got a spa that sits on our concrete patio. The kids have had fun having friends over so it’s been nice for entertaining. It’s also good relaxing time together as a family. However, I don’t like the maintenance part. I had no idea I was gonna get into that. It has added a layer of stress in my life. Before we bought the spa, I asked a guy at the State Fair what kind of maintenance does it need, and he got out the two scoops of the chlorine that you put in after you use it and said, “There. That’s it. Now you’re done.” He didn’t really explain that twice a week you’re down there practically being a chemist, measuring water levels and adjusting.

We bought our house in May of last year, moved in, and there's a tub from Cal Spas. It was still running but was ancient old. We knew that it was still working and ticking long, but it was drawing a lot of electricity. We wanted it replaced so we went in at the store and had some questions about stuff as far as where we should keep it for temperature. They came out and did a walkthrough with us to explain the cycles and all of that stuff, which was really nice and informative. During installation, we had to take down one of the walls since we had an enclosed deck, which we had done previously. The installation guys were awesome and they came all the way around the back of the house, got the tub up onto the deck, asked where we wanted the tub, and put it in place. The Cal Spas hot tub is awesome and we love it. We use it a couple of times a week. We live in Minnesota and it's really nice to chill out the bones. Everything has been fantastic.

We bought a six-person Cal Spas hot tub and Secard Pools in Lancaster took very good care of us. They were right on the money and when they said they were delivering, they had it done. The hot tub is great for my back. I don't hurt as much and neither does my husband 'cause we're both older. It's also nice to go out and get in the tub on a weekend morning.

We like our Cal Spas and it's our first hot tub. It was a very easy installation and we've used it for a month now. In general, it was a good experience.

We went to two other places and we both thought that the spas that the Jacuzzi store had were nicer but not $3,000 nicer for the design and size. There's a point of diminishing returns where you pay a lot more for a little bit more. Also, this is our first hot tub so no matter which one we got, we'd be thrilled. Cal Spas dropped it off and then I wired it in. Then a gentleman from a store came to the house and showed us how to operate it once we had it all wired up and ready to go. Everything went really smoothly.

I bought my Cal Spa in a state fair last August. The deal I got that time was good and with our past spas we've always had to drive long ways to get equipment and anything with it and there is a Cal Spas very close to us and that's very convenient. The installation was very easy. Their installation team was very friendly and helpful, they gave me some good pointers and tips. The main installer told me how he did the different things because he has Cal Spa himself. I took his advice and I went with it. Everybody's been very helpful, accommodating, and friendly. I would definitely recommend them.

We bought our Cal Spas last year and we started using it around October. I call up their team about chemicals, what to put in here and there. Everything is good with them.

Cal Spas has a booth at the Minnesota State Fair and they had a sale going on. The salesman was friendly and was able to answer my questions. Installation of the Cal Spas product was also very easy. So far I am liking my Cal Spas and I am satisfied with everything.

I bought the Cal Spas tub about five months ago. The salesperson did an excellent job and I enjoyed working with her. But when the delivery guys came, they broke pavers in my backyard. I had a clear red brick pathway laid out for them to use during the installation of the spa in a location in the gazebo. It was a perfect setup and I was guiding them. Then I went inside to tend to my dogs and for some reason, instead of staying on the brick pathway, they decided to cut across my newly laid sod. I had to keep that stuff wet and it sunk their tracks down about six inches and I had to have the landscape people come out and redo it. We got through the installation but that part could have been better.

It's been about seven months since we purchased Cal Spas. Having to get a cement slab and arranging for a crane was more of a preparatory experience than we expected. Their reps were fair. We had one concern though about a couple of items missing on the exercise equipment that came with it but we never received any response from them. Otherwise, they're okay. It definitely punctuated our outdoor living space. So, we’re happy about that.

We had a problem with getting the spa delivered and made. It was Cal Spas that made the spa and we bought it from Sea Court Pools. Found out through Cal Spas that Sea Court Pools didn't even deliver the orders a week later and it was supposed to go in that week. I ended up waiting a month and when it came, it wasn't even the right color that we picked when we were in the showroom. They just dropped it off and didn't explain how the thing works. They didn't even speak English. So, when I was asking them how to turn it on or what do I do, they left it there, not even put water in it or plug it in. This has been a nightmare from the get-go. Meanwhile, we don't know really how to service the spa, and how to set it to separate things. And now, Sea Court Pools said that if we want them to come out, it would cost us an additional $150.

Cal Spas seemed to have good reviews online and a reputable outfit. The salespeople were knowledgeable as well and so we went with them. The installation was very easy. I met with the team all the way through the process. There were a couple of items related to how to get it running properly and stuff that wasn’t a big deal. We took a little bit time, we can’t figure them out but they were responsive as we’re trying to figure these things out. It’s been really positive. It’s a great family gathering spot for us and definitely relaxing. It’s a great place to have conversations and connect with people. We’re just really happy and it’s been a great addition for our family.

I have a relative who has a Cal Spa and we got ours in October. We had an old tub for 10 years but we wanted to try something different and Cal Spa has different features. We use it frequently and we've been enjoying it.

The installation was very difficult because the space for the spa was up in a cabin and on a slope but the guys were really good. They were very accommodating and got it all the way up there. Everyone’s very friendly. My wife helped them because we tied the spa to the back of one of my cars and dragged it up.

We were more familiar with Hot Springs and we were planning to get them but we were impressed with Cal Spas. We went with Cal Spas instead and they came out and did the training session. We got a newer model and it has everything that we wanted. We liked the jet combination, the seating combination, and the color combination. We got it in the fall and it’s cold here now but we’ve been using it consistently - at least once or twice a week. It’s nice to get out there and relax later in the evening. I have young children who have been in there a couple of times and they love it, too. The installation team was also good. It was a challenge to get the hot tub in place but they managed to. Hopefully we won’t have any trouble with it. We’re happy with it and glad we bought it. It works out pretty well.

We had a hot tub at our old house but the one that we got from Cal Spas is much nicer though it cost us $14,000. The installation was fine. They came out and took care of everything. They did a pre-training which was great and we just went from there. Everything was good. The tub is pretty easy to operate though I don't know how efficient it is because my wife pays the bills. But the tub has been great and I have no complaints.

I did some research and looked at different spas. We then purchased two spas from the Secard Pools which is a local company of Cal Spas and we're using them in our vacation rental home. Tthe installation was a breeze and Secard really took care of everything. It was definitely a seamless experience and it helped my vacation rental. Now one of my spas was having an issue with the motherboard. It's going haywire a little bit and Secard is gonna be sending out a tech this upcoming Wednesday for it. Overall, they're above average.

Having Cal Spas gives a nice place to connect on a regular basis and have some conversation that we may not otherwise slow down enough to engage in. It's also very relaxing. There are two Cal Spas team in our area and I’ve called them a few times and they've been decent but it’s a hit or a miss. It depends on who I talk to and it’s like if I reach the right groups of people, some of them are very helpful, knowledgeable, and they follow up nicely and stay on top of things. But others, not so much. The installation was great and was set up quickly. They were nice, friendly and very competent and capable. We also got one of those ChlorMakers which was sold to us as an add-on. One of our sons has a skin condition and that's one reason why we wanted to get a salt-based hot tub but we're not real impressed with ChlorMakers so far. It's been a hiccup for the experience.

We've been told that Cal-Spas is a good company and that the model hot tub we chose is top of the line. That being said, we've had the hot tub for less than 1 year and already have replaced the heating unit, both jet pumps (separate occurrences), had a leak occur at the jets and now are being told the circulating pump for the hot/heated water needs replacing. Between waiting for service and the parts, it's been out of commission for more time than it was usable. Needless to say, we are extremely dissatisfied with the product and wouldn't recommend this company.

I knew about Cal Spas over the years and I liked their price. My experience with their sales rep and the quality of their product that I got were both fine.

Cal Spas make quality products and they're satisfactory. I had looked at some other hot tubs and I liked the Cal Spas line. They are decent. One can get them with a lot of bells and whistles but mine's basic and that's all I wanted. I got my first tub in 1999 and the only bad experience I've had with it was I replaced the pump twice on it. The second time that I had to replace the pump, the tech had to come back and redo it because they put rebuilt pumps in. He had to do a little bit of re-rigging to get the pump to fit right in. They just rewired the old one and rewind the bushings, etc and it still was louder than a new pump and I didn't like that. If I would have known, I would have put in a new pump which would have been a bit quieter. Since the old tub was sixteen years old I just replaced it so I got the new one.

I've had my hot tub from Cal Spas since this fall. It was mostly the price that made me went with them. It was very good with the sales rep, too. We put water in the tub and it's been heating all winter. It used very little chlorine at first. It's at a lake home, so we don't go out there very often, but I try and check on it once a week and so far, it's been very good.

I had a spa from Cal Spas for 12 years until we moved and about 4 months ago, I bought another one. It's smaller and only enough for 6 to 8 people. It’s so great and so relaxing. We really like it a lot and so do my grand kids. Their sales team was very nice, too. Any time I need any help, I can always call them and they tell me how to do what I need to do.

I bought the Cal Spas hot tub about 4 months ago. I shopped around and went to a couple of other spa shops but Cal Spas had a couple of good sales and they matched the price that they had over at the spa show in Pomona so I went with them. The lady at the store was very, very nice. The installation was also good even though I had to have them come back because they didn't put the door back on properly. As soon as I called them, they were quick, thorough, and actually helped me set it up so it was great. The tub is a six-person multi-jet spa with surround sound stereo system built in. Since its installation, I enjoy and use it daily, if not a couple of times daily. I’m dealing with a knee issue and it relieves a lot of the pressure on my knee. It's great for relaxing. So, I need it and I'm glad I got it. Cal Spas is a very good, solid-made spa and the stereo system in it is amazing.

I used to go and buy my swimming supplies from Cal Spas. I bought a hot tub from them that is like a spa where five people can fit into it. My grandkids love it. I have arthritis in my knee so it’s a little bit hard for me to get in and out of it. But once I do get in, it feels so good on my back and knee. It is very soothing and therapeutic. The workers are very good, nice and helpful. There was a SWAT that was broken and the gentleman said that he could have it out in a week. He went ahead and put the broken one because he didn't want it to look bad but then they had the new one out in about eight days. I really enjoy the tub and I’ll recommend them.

We found Cal Spas by accident. We went to a little hole-in-the wall place but we were looking for something a little bigger and they were very rude. But with Cal Spas, we liked the personnel and environment right away. They explained everything and had a few things to choose from. I bought a six-seater spa and we're happy with it. The installation team were really professional and fast. They cleaned up their mess, answered my questions, and gave me rundown on what chemicals to put in. Everything was satisfactory to me, from the installation to the sales to the store itself. I would definitely recommend them and if we need anything, we’ll go back there.

I have only good things to say about the Cal Spa Freestyle F1437 swim spa. I use the relaxing jets before and after my daily swim. They provide quite a deep, powerful massage and hit all of the sore spots-- even feet and legs! The four-speed swim system is perfect for gradually warming up from a slow-paced swim to one that would challenge an athlete. In just one week I am feeling so much more fit and my posture is much better, due to building strength in my core muscles. I was fortunate to have a knowledgeable contractor to supervise the installation from pouring the concrete slab to directing the crane around the side of my house. Both the local sales rep Frank in Ft. Lauderdale and the sales manager Robert in CA were extremely helpful and responsive to all of my concerns.

Cal Spas has been around for a long time and although we've heard about other ones, we would rather stick with somebody who has been around long. We purchased from their showroom in Hesperia, and the installation was very good, with very short waiting period. The guys that came and installed it were great and the electrician was also very good. We now use it a lot and we hope to use it for many years.

We're happy with our spa from Cal Spas. It is suiting our needs right now. I'm also happy with my experience with Greg who was the one who sold the spa to me. I had a couple of troubleshooting issues on the unit itself after the purchase, but Greg has been very helpful and patient in walking me through it and in teaching me how to apply the chemicals and everything. His assistant, Rachel, has also been very helpful. I definitely would recommend Greg and his team and Cal Spas. Having my spa has been a relaxing experience. I'm in the backyard and in the water a lot more now. I'd do it all over again and I would also recommend the spa to somebody who is not fully into the pool experience but just wants to relax. The spa is the way they should go.

Everything was good with Cal Spas including their prices. They also came over to set up our hot tub and got it all done. That was convenient which is what I liked the most about our experience. Having our hot tub is very enjoyable and relaxing.

We have a six-person jacuzzi spa from Cal Spas. The installation was good and the installers were very professional but when I would call to get an estimation as to how soon before they delivered it, because I wanted to make sure to take the day off of work when they came in, no one would ever return my call. I had dealt with a gentleman who was better at returning calls. But, unfortunately, during the time that I was waiting for the installation, he was working the house fair so he was not available.

We looked at a couple of different companies but we went with Cal Spas for the price and the warranty. The tub is very relaxing and has helped with my sore muscles and aching joints. The tub has Bluetooth speakers, LED lights, a lounger, a half-moon bench seat, and jets. It's excellent with the exception of some jets we were having some issues with. We're supposed to have some new jets coming in to replace them.

We like the spa, but we hate the gazebo. It’s cheap and made out of the most horrible material. We didn’t think it looked that cheap in the showroom. The guys who put it together did a horrible job and didn’t want to touch up paint when they messed it up. I was just handed some paint in somebody’s used Powerade bottle and I wasn’t too happy with that. I had to hire a handyman to make repairs to the gazebo and make it safe. It was just ready to fall apart or would’ve blown apart in the first wind. I also had my handyman install the snap covers for the lid because the guys who were supposed to install them said they can't do it because of liability. But it seems to me it’d be more of a liability not to have those on to keep the kids out.

It’s only been a few months that I've used the Cal Spas tub but I absolutely like it. It was a very simple and painless installation. The installers just had to maneuver the tub around the back of the house and get it on the patio, and it was a basic plug-and-play scenario. So far, it’s been all good. I was a hot tub fan from many years ago. In fact, I had one in Colorado but it wasn’t a Cal Spas but when I relocated out here, I realized that a hot tub was a necessity in my world because of what I do for a living. I have a very physical and active situation so it gives me that hour in the evening of relaxing and just being able to unwind. Overall, I was very satisfied with the whole process and I’ve been real happy with the product.

I bought a hot tub 20 years ago and I didn’t have a very good experience with that one. I like my Cal Spas better. My Cal Spas hot tub took a little longer to get delivered than I expected. But I understand that because it was during a huge sale that they had. The installation went fine, they came when they said they were going to come and they took my old tub away and put the new one in. It’s something for the family to enjoy together, so that’s a positive.