Cal Spas Reviews

We upgraded our Cal Spas tub with a newer model and it has less features than our previous tub. We prefer the old one, which we had for quite a few years and had no drama with. But its cabinet was starting to deteriorate so it was time to upgrade. With the new one, we've been fighting a battle with the water clarity, which is the biggest issue we've had. We also had another issue which Cal Spas warrantied and took care of. We've got a pretty good relationship with the dealer. However, they could have more locations. We live 70 miles away from the dealership and it is not as convenient as it could be to get water samples and stuff.

Cal Spas was recommended to me by a friend and after seeing them at a state fair last year, I got the six-seater hot tub. It's sitting on the patio and I use it for relaxation. The Cal Spas folks delivered and set it in place for me then I had an electrician connect it for me. I also sometimes drive over to Cal Spas to buy my chemicals and the team has been friendly and very knowledgeable.

A friend told us about Cal Spas. We felt that their spa was a lot sturdier and more heavy-duty built than the others. Their reps were also very nice and they were able to answer the questions we had. We bought a patio spa, they delivered it to us, and we installed it ourselves because we had to pay $500 to have it hooked up and that was a bit expensive. We've had the spa for six months now and we're enjoying it. We use it every day and the kids love it.

We moved into the house in 2016 and we knew we wanted a spa of some kind. Cal Spas had a gazebo structure and a soft base to put it on, which we had the space to use. It was the full package as well as a high-quality spa. The installation was more involved than the salesman said, but the installers did a bang-up job. They said all we needed was have the site mostly level, but when we arrived there they said it had to be absolutely level. Luckily, where we put the spa was readily accessible and we had a bunch of crushed rocks for resurfacing our backyard. They used that and leveled the site, then they put up the soft base, put the tub on and erected the gazebo. Then we called the electrical guy who finished the hook-up, which was a little more stressful and expensive.

I saw Cal Spas at the state fair. Since they have a local retail outlet that was very close to me, I got our hot tub from them. The installation was fine. However, they referred an electrician who came out and unfortunately, I had some electrical problems afterwards that I had the Cal Spas distributor come back. They said the electrician did the wrong job wherein the electrical was installed improperly and I had to get new electronic parts. They also said that it wouldn't be covered by Cal Spas warranty and so I was disappointed.

We've had our Cal Spas for a year now. I like the product and the quality is really good. Their reps have the highest level of knowledge as well.

I love my Cal Spas spa. It's great and has a particular design that I like. Plus, I had a good installation experience. It was interesting since they had to bring a crane put the spa in. It has been with me for one year. Having it is really good and using it is relaxing. I have another Cal Spas product, a swim type style, that I've had for three years. I have an issue with the Bluetooth but I can’t get a hold of anybody. I think they might have closed down one of the stores where I had gotten my Cal Spas from. But they provide great customer service overall.

We bought a Cal Spa nearly 4 years ago for $14,000 and the main selling point was the lovely LED lights, and have had to have it fixed on two occasions. Both times were under warranty but the last problem was caused by the main light according to the technician that repair the main power board. "Common problem with the main light" he stated. We discussed this with the Cal Spas representative here in Adelaide, South Australia, Australia and was sent another main light to discover that it is the completely incorrect. My husband managed to take out the blown light and we started seeking a replacement. Emailed Cal Spas and was first told that the model wasn't a Cal spa and they couldn't help us.

We had known someone else who has Cal Spas and we liked their quality. The interaction with their rep was good and if we had questions, they were answered. Everything about their product has been good as well, and it's working the way it’s supposed to. We have used the Cal Spas hot tub for about a year now. The tub has been used for relaxation more than anything else and I like the location of the jets and the aura that the tub provides.

I’m a builder and I’ve been buying Cal Spas for 15 years now. My experience in dealing with their team has been excellent and I've also had an excellent experience in installing the hot tubs. I would highly recommend them.

We just looked at Cal Spas in a showroom and then we bought one spa from them last summer. The delivery guys were great and the quality of the spa is good. However, I've sent them two emails in the last month for a service request and I have not got a response yet.

I saw an advertisement on television for the Cal Spas sale that weekend and I ended up purchasing the large model. It's been a year since I got it and so far I love my product. I’m happy with the service too.

We wanted a larger spa. We researched different spa companies and went to Cal Spas in the end. The interaction with their reps was pretty quick and the installation went fine. The only thing we didn't realize was how much maintenance there would be. We thought we'd be able to higher the floor spa for it but we couldn't. There was a lot more than we expected a little less way. We'd be less likely to recommend above ground spa but as far as Cal Spas, we would recommend it if somebody wanted one.

Years ago, we went to a Cal Spas store and bought a spa that we didn't have a problem with. It's a smaller one we had it in our home in Southern California. I bought another one which is big and it cost me about $1,200. There was a store that sold Cal Spas not far from where I live. The spa installation was all right but it cost quite a bit. I had to have a crane pick it, take it over the roof of my house and put it down. I then had to have an electrician come and makes changes.

We have seen Cal Spas at the Minnesota State Fair over a year ago. We liked the idea of having a hot tub, and we got ours in September of last year. The experience is mediocre though. The guy who sold it to me told me that I could put it on gravel. But then, the store here locally said, "No, you can't." And so, I put down a sand base. They told me they would supply a free pad. But, when they delivered the hot tub, there was no pad. Also, the installer said it was fine to go on the sand, so they put in on the sand and left. And it was not leveled. The hot tub went down. They said that was good enough. They were in a rush. It was raining, so I got that they did not wanna be there. That was a pretty miserable day. Then, I did not interact with the store anymore because they cannot supply the pad.

I've used ConsumerAffairs and checked out some other spas. But Cal Spas was local to me within 15-20 miles so it made it a little easier to go see what they were all about rather than drive 50 miles to go visit another manufacturer. I decided to get a Cal Spas tub because of the number of the jets and the fact that it's 36 inches deep. It was big enough for me to sit in because I'm not a small guy. The installation part of it was okay. Deciding to buy the spa and writing up the contract was okay. But it was the interactions afterwards that I wasn't too happy about. The guy that said he would be available wasn't. The only time I could get a hold of him was through email and that would be three or four days or a week later.

We knew about Cal Spas through my wife's family and we bought our first tub when they were offering deals during the Minnesota State Fair. The rep was great. We would ask him the right questions and he answered them. They did a good job in the installation. When I got home from work, my wife said it was ready to go. The hot tub is great. It's more for my wife but my kids are enjoying it as well. I like that we can spend more time outside in the winter. When it's cold you don't hang out outside but you can in a hot tub.

We got the biggest pool spa from Cal Spas and their team was fabulous. They were very responsive and educated on things that we didn’t know. They had to go over the house for the installation and it was a great experience. The pool spa made our life less stressful and we've enjoyed it every single day. It also made our family closer and we’ve been able to get physical therapy and relaxation. It's been a great experience and I’ve told my friends and the people I work with about it.

The Cal Spas tub I bought was a special. It was a Jacuzzi and a tub with the gazebo. They gave me an excellent service when I purchased it and they worked with me. Everything was planned out perfectly with the installation and it went smooth. I'm down in the desert and there is no lake, so the tub is a nice thing to see. When I'm drained, I'd jump in the tub and feel I'm having a nice afternoon because of the water. The tub also brings the family a little closer and it gives a little smile on their faces. I’ve had the hot tub since August and it's been running great so far. Also, they've treated me good and they've never done me wrong.

We were getting rid of our pool and a hot tub was the other option. There were two providers at the fair but we liked Cal Spas better. Their salesman was good although he undersold how much work it's gonna be. He told us that all I gotta do was change the filters every month, but it was more of a surprise and it made it easier to buy it when it sounded like it’s very little maintenance than what it really is. We found our own electrician to do the wiring and did most of the work ourselves.

I've had my Cal Spas hot tub for about five years. The work they did was fine but there were issues with getting it delivered. We bought it in the Twin Cities area, Metropolitan Minneapolis where we live, and we had it delivered 140 miles away. We ordered it in the fall and the model that we purchased was a floor model because they gave us a great deal on it. The issue that we had is that it had water in it when it was on the floor of the showroom. And in the interim of getting it taken off the showroom floor, drained, and delivered to Northwestern Wisconsin, it was early November so it froze.

Everything seems to be really good with Cal Spas. They are one of the better quality hot tubs. We bought ours at the Minnesota State Fair, and the people there who sold it were very good and helpful. However, we were told that it would be there four or five days, but we ended up waiting 20 days when they installed it. But, other than that, all was good. Also, a pipe froze this winter and they came out and took care of it. They got it out and replaced what they needed to replace, and they were very good about it. We had a tub prior to it before. Although, this one is a lot nicer and bigger. Also, both Brian and I have health issues. He has a really bad knee, and I had back surgery three years ago. There are times when we are hurting really bad, and we go sit in it and it helps. We had a really good deal on the hot tub. And we enjoy it.

I've got a friend who started his own hot tub dealership, and I went with Cal Spas because that is what he is selling. He also said it is a good product. My friend installed it and it went smooth. They showed up when they said they would and they got it taken care of pretty easily. It's definitely a stress reliever for my family, especially my wife. Cal Spas works well and I would recommend it.

Cal Spas was great, and I love the spa. We've had Doughboys for years and when we decided to get another spa, we went to Secard and Cal Spas had a sale at that time. Their sales rep explained the pros and cons of the spa and what he would buy if he was buying another one. The installers were very nice. They did a good job and were very thorough. They made sure we understood everything before they left and did a good job placing it and taking the old one away. The spa is just a great thing for the desert because you can cool down. And when you're achy, you could get up and get the kinks out. It's nice, and I’m enjoying it immensely.

Cal Spas has been in Sacramento for many years. I went out to a fair and talked to a couple of vendors out there and was really impressed with their knowledge and where they were located. Also, their showroom was nice. I just bought my spa in August. It seats five people. It’s a package deal where I got the steps, the cover and everything for about $3900. I got a good deal and they told me who to contact for financing and the financing has been good.

We’ve been looking for a spa for some time through the vendor, and they began carrying Cal Spas. I was very happy with the people who sold us the spa. They were very knowledgeable. Then installing the spa went smoothly. The installers came when they said they were going to and installed it. It was a good experience. It's a little smaller than our older one, but we’re happy with it so far. We are enjoying it. We’ve already had a problem with it where we had to have them come out and fix it. One of the jets was broken when it was installed. And so, it wouldn’t work when we started using it. But I am hoping it’s just a one-off.

We bought a smaller spa from Cal Spas, but it has the features of the larger ones. It was put in satisfactorily and it fits well in the space that we wanted to put it. The quality of the tub appears good and it has super nice features. It has been less than a year since we bought the tub and I'm gonna call Cal Spas only for very minor things before the year is up. I have recommended Cal Spas to other people.

Cal Spas is refusing to warrant the spa claiming chemical abuse after reviewing a video I sent to them showing the caulking and plumbing coming apart. Model: Bel Air 851B, serial: 16S-005856, purchase date: 5-23-16, delivery date: 7-30-16. Numerous problem dates. Had to get a police detective to get the spa because the dealer went to jail and abandoned his business. Cal Spas would not help. Within 2 weeks the jets were blowing out, went back and forth with Cal Spas (Robert ** and Karen **) to get those replaced for 7 months. Started noticing white flakes in the water within the 1st year, called a Cal Spas dealer in Utah who refused to help and said it was hard water. Did a test to confirm it was not biofilm. Several filters broke from the bottom and ended up in the water. Reported that to the parts department, no response to several emails.

I am very satisfied with my decision to purchase a swim spa from Cal Spas. I got one for medical reasons and I've had it for about nine months now. Everything went smoothly with the installation. Since it's a swim spa, the area wasn't big enough so I had to dig out some dirt and had someone to put cement on there. Then when that was all done, the hot spa came. The installers had to lift it over with a crane, bring it down and set it right. The other guy was there guiding it to make sure nothing happens. They also had an electric guy over at the same time and they set all the electric up to 240 then hooked everything up.

When I started looking for a spa, I did my searching around online. I went to the dealership that had Cal Spas and I liked the price. When I bought the spa last year, they came and just dropped it off. I thought that they were actually gonna give me a tutorial or explain it, but no. And that was an issue. I was reading over the manual and I wasn’t really getting it. I had to call the place because there were a lot of things I wasn’t sure I was doing the right way. I called the number and they were trying to explain, but it’s harder when they're not there showing you. For that, I did not have a good experience. But they told me the products that came with it and that I needed to put one in the water. As far as filling up, I wasn’t sure if I was doing it right because you gotta fill up through the filter where the filtration system is. And I was a little confused as to whether I had to take off some filter or fill it up with the filter on.

Cal Spas' rep was good and very knowledgeable. The installation was a piece of cake. However, there was a little bit of issue about the rep estimating the electrical cost and then referring me to an electrical contractor who had a different number in mind. The reps need to be really trained on how much that costs.

Cal Spas is a good company, and we have them as our hot tub provider for one year already. The installation was perfect. Everything is going well.

I had Cal Spas prior to the one I have now. The company is a bigger name and I could reach out if something was to go wrong with my spa. The salespeople were great but after you get the spa then you almost didn't matter. I had gone in because I was having a few issues. I was making sure that the chemicals were right and what they sold me versus what I was being kind of told. It was a very short conversation. It was almost like, at that point, just go to the pool/spa place where you get your chemicals and talk with them. The installers were phenomenal though. They were a very quality crew. The spa is great and we’re in it almost every night. It helps me sleep better. I'll probably end up with another Cal Spas.

My husband had back surgery so he had been wanting a hot tub for quite some time. He is 6'4" and Cal Spas' hot tub's depth and amount of seating made us attracted to it and go with it. When it was installed, the experience was easy and wonderful. We have the tub for six months now and it's relaxing. My little one likes to think it’s a pool and jumps in it.

We drive by Cal Spas' store every day. When we went to their store, it was nice. We could bring water and they would test it for us. They would also give us advice on how to treat the water and on different things to manipulate it. We got a five-seater hot tub from them which was their best seller. It's got four seats on one side and the lay-down tub when you come in the entrance. We also got a gazebo cover that made it a good deal. However, the way the salesperson pitched the hot tub to us wasn’t exactly what she said, but I’m not sure if she knew what she was talking about. When one half of the spa has the jets going, the other half won't. I looked into it and that's just the way it's supposed to be. If I knew it was like that, I would’ve purchased a bigger, more expensive one.

I've had my spa for roughly eight months now and so far, it's been good. During the installation, I had everything ready to go. My wife said that the team did a good job and I think it was pretty flawless. It was expensive running the spa this winter but outside of that, it has performed well. Also, we talked to their customer service for the sales staff and regarding a replacement filter that broke and they’ve helped us on both of times. I'm satisfied and I’d recommend Cal Spas.

30 years ago, we bought a Sundance which was a good spa. We got Cal Spas this time mainly because I got the most of my money. It's very nice. After we first got it, we had a representative come out and go over a lot of stuff with us, which was very nice. And the installation went very well too. It’s been very acceptable to us. For the less than a year that I've had it, it has been trouble-free.

We wanted a swim spa and we checked out different ones, and they were over $30,000. Since there's just the two of us, so we don’t need a bunch of bells and whistles. So, we decided that swim spa would work for us. The installers came and hooked up everything. And they didn’t have a part of the stairs so they took that away and then I went back down and picked it up down in Sacramento, just about an hour and 15 minutes away from here. Our swim spa got 1300 gallons of water in it and it's got two chairs type that do different things where you’re sitting in a recliner thing. And then on the side, it’s got single jets where if you wanna have a bunch of people that could all be doing something. Or you could just do the swim thing, which my wife has done a couple times and she enjoys it.

I’ve known about Cal Spas for years and we’ve had this tub for about a year. The sales rep was good and she gave us and told us everything. The tub that we got has a waterfall in it. It has four seats and a lay-down, so it’s a big one. The installation of the tub sucked. They were a bunch of clowns that were here and it took them forever to put it in. They didn’t know what they were doing. I got tired of watching them. I had seen four guys that didn’t have the slightest clue about what they were doing. But I like the tub and I’ve always enjoyed it since having it installed. However, I have a couple of jets that are broke right now and I need to call Cal Spas.

Cal Spas is the third tub we've purchased but is the first one we bought new so it's good. We got the tub from Secard Pools and the reps were great. When we got home, we realized it was too big that it wouldn't fit. We called them back immediately and told them it was too big. We had to go to a smaller size and we had to go back to the same place again. They had to custom-order it. The installers were great and the tub now fits. We've had the tub for about a year now and we like it. We use it for relaxation and we go in it twice a week.

I’m 61 years old and I’m disabled. My husband is also disabled so his knees are really bad. He has always wanted a spa, so I bought the Cal Spas for him for Father’s Day. We installed it ourselves. We just had them put it on the patio where it was gonna go and we just hooked it up. My husband is retired from maintenance he provided for the San Benito County so he knows codes. We enjoyed using the spa. However, it was too cold in the wintertime even though it was a warm spa. We live in the high desert and we get a breeze so we’re gonna put a wall or something up so that we don’t get a breeze.

We've had our hot tub from Cal Spas for about six months now and we love it. However, my experience with the sales guy was a little jaded. But since I'm in sales myself, I understand being rushed. Cal Spas was busy at that time as there were a lot of people on the showroom floor and they had a lot of orders. The installation also didn’t go as well as I thought it would be. The salesperson did the measurement for the installation and I was asked for a certain amount of an access to my backyard to pour a slab. But then when their team came out, they needed more than what they said. A slab got poured the whole alleyway and then they asked for a certain amount of access to my fence. I called Cal Spas and they worked with me, but they didn’t really want to hear about it. So I paid an extra $150 to my contractor who was pouring the slab to redo my whole fence and take out the additional three and a half feet.

I had a Cal Spas tub before and it lasted a long time. So I just went to a local place to buy a Cal Spas tub again, which was in my price range. Everything was great. People were just kind. They treated me really beautiful and I'm happy. I have the tub now for several months and It's just beautiful. I use it almost every night. It's a good spa. Go ahead and buy it,

My hot tub had gotten damaged and my son-in-law told me that everybody told him that they make better ones at Home Depot. So, I got online and I ordered a Cal Spas hot tub. And it’s been bad. They first brought the first one in the summertime and it was used. The guy who brought it up wouldn’t even back into the yard and it’s a whole big safe here. And I gave him permission. They got stuck up. I had to get a bunch of people in, and they carried it and got it up on here. The guy helped them, he knows nothing was dropped, and when they set it up, water was pouring out and you could smell nothing but pure chlorine.

Cal Spas is knowingly shipped a damaged and repaired Spas as New. Our Spa has a hole in the recliner which was patch and colored over to match the Spa's Tuscan Sun shell. That color wore off in about 30 days of use and now Cal wants to color the patched spot again instead of replacing the unit. The WiFi on the Spa has never work and Tech support doesn't return phone calls (two Months). Two of the LED lights have already burned out. Overview the Spa was damaged during construction should have never be sold as NEW! Cal Spas should be ashamed to take advantage of their customers! Second Spa will never buy another one from Cal Spas and you should not either!!!

The sales reps of Cal Spas didn’t really pressure and gave us plenty of time to think about it. And we got a great deal. And when they said it would be here in four to six weeks, it was. The people that came in installed our Cal Spas tub quick and easy after we had the electricians come out. They were very helpful in showing us how to keep it clean and where to put the filters and chemicals. It’s easy to clean the filters with chemicals. The model we got fits the area we needed to put it in.

We bought our Cal Spa through Secard pools. When their team came out, they were really friendly and professional. The hot tub has been enjoyable and I use it about once a week. I'm happy with it.

I was above ground pool over at a pool store up here in the desert and decided to buy a spa I saw on sale. The unit came in August, so I have had it for eight months already. The installers were helpful, did good, and set it up right where I wanted it. It took them about an hour and a half or so. It is a nice hot tub and I use it quite often. But, the kids get more use of that better than me. I'm very happy.

I used to buy accessories at Cal Spas when I used to have another hot tub. Then, that one went kaput. I had it a number of years so I did not have one for a while. I have had my Cal Spas hot tub since last October. In the installation, the guys showed up and they set it on the deck for me. They showed me this and that and gave me all the pamphlets too. They were not here very long because I also had my electrician here. I like to go there in the tub once in a while to relax. I can change the heat in this -- the other one only had 110 for power, so it always took a while to heat back up, but this one I put 220 in and I'm very happy with it. It is comfortable to sit in, and I've had another female friend sit in there with me and she really enjoyed it, too.

We bought a Cal Spas for my son. He has cerebral palsy and he needs it for his exercises. It took about two weeks to get there. We placed it halfway in-ground and had the backyard redone. They had dropped it in and it broke one of the panels but they replaced it within three weeks. The only bad thing about it is they told me it would take six weeks but they already had the panel there. They just had other things to do. I had to go pick it up and put it on myself because I don't want to wait. But aside from that everything's good. The tub works and so far my son loves being in it. And if we need someone we’ll go to the place we bought it at. The guy we worked with was Greg and he’s been good.

I've been using my 5-517-PPZ6218 model from Cal Spas for six months now. It has a water feature. And it came with stairs and a cover. I shopped around for price and quality and I thought Cal Spas was the best one. They did a good job installing it. It was down the hill and then they got it up into the deck. They were very well prepared for that and got it done. Since the installation, it makes my spouse's pains feel better and eases life for her. I would tell my friends it's the best quality for the money. And they've all been a very good team for us, as well.

My husband found Cal Spas online and we've used them now for 3 months. It went very smooth when it was installed. Everything was scheduled and showed up and did their thing. It was very easy. Plus the Cal Spas were really good. I definitely recommend them. They’re easy to work with and very helpful.

Cal Spas had high marks in their reviews and I liked their size options. They were the only spa and hot tub provider that had a 78’’ x 84’’ spa and that also had a lounge. I bought a spa from them in July or August last year and it was the Hawaiian 240-volt model. I knew what I wanted going in. My interaction with the reps was okay and it was what I was expecting. They were typical salesmen. I told them what I wanted, then they gave me the price and said that the spa I wanted was on sale. But since I live in snow, it would have been nice, in buying the spa from the get-go, to have them explain and for me to know about getting a heavier duty spa cover because I bought one after-market later. Cal Spas delivered the spa and put it down where I wanted it outside, then I hired an electrician to do all the wiring. Since the installation of the spa, I have liked and enjoyed it. It’s definitely great to have a spa in the backyard and I’d recommend Cal Spas.

I did a lot of researching. I’m looking for hot tubs and where to get them from. Our Cal Spas tub is the first we’ve ever owned. It was an easy installation experience. They came in all and ready into place and that was it. The guy who was there was very good and answered my questions on cost or things like chemicals and how much average it cost a month for heating. He was very informative. And I enjoy my tub every other day. I would recommend it. We have a good experience there and it worked out well.

I’m not really happy with the spa that I got from Cal Spas. They really didn’t help me too much when it came to installing because I got a lot of mixed up information and vibes. We ordered it with not really knowing where we were going to put it. And they wanted me to have the electrician put the electric work in first. And by the time we got around figuring out where to put it we ended up having to have it delivered first so it was kind of a big mess.

The knowledge and understanding of the team at Cal Spas was awesome. They got us what we were looking for. I got the Commander model and did the installation myself. While it did not go as well as could be expected, it was my fault. Nevertheless, I had a good experience with them.

I bought a Cal Spa last August. I already owned a hot tub at the time and when Cal Spas' installers set my new tub in, I had my old tub moved out and I gave it to a friend. However, I didn't get the response I would have liked from the guy who sold it to me. After they got my money and set the tub up, that guy just shoved me off. I wanted him to be present to help me learn things about the tub. I have had to learn those things myself. That makes me believe that if something goes wrong with my hot tub that I'm going to be pulling teeth to get service after the sale. So I wouldn't recommend Cal Spas.

I was buying chemicals from Cal Spas for my old hot tub, which is also a Cal Spas. It was with the house that I bought a little over a year ago. This summer, we traded that tub in on a hot tub from Cal Spas. The purchase of the new one was very easy and quick. The guy who came out and installed the new hot tub was nice. The hot tub works, however, I am having a little bit of a problem with is that the cover was installed on one side, and now it rubs against the house. My old one does not, so I am going to have to call them to come out and fix that.

We have had our Cal Spas for 9 months. We bought our Spa from Secard Pools. WOW - they were so nice. They filled our Spa with water and showed me how to use my Spa. They even called me a week later to see how my Spa was working.

I like Cal Spas' service very well. They did a good job. The people from Cal Spas were easy to deal with. It was also an easy installation.

Great experience, fast delivery, friendly people! Purchased my Spa at the LA County fair. Had shopped around at different spots. Came up to the Cal Spas tent. The salesman was super friendly and really helped us fall in love with our spa! Our family loves it. Thanks Cal Spas!

We've had our Cal Spas for nine months now and we love it. We liked the price, their reps were great and we've had a great experience overall. Give them a shot.

My parents had Cal Spas growing up. I’ve been familiar with them for 20 years but this is our first unit. We purchased it at the Home and Garden show in Minneapolis. We were going to do the initial preview and bought it on site. The salesman was knowledgeable and gave us some good advice. Both my wife and I interacted with hot tubs our whole lives and we’d never even thought that advice was helpful. The installation was great, too. The installers came a week ahead of schedule both on the day of delivery and on the day of logistics. We were timing it up with a project so it required some additional maneuvering to make everything work and they were very accommodating to that project schedule.

Works absolutely perfect. No surprises, works as promise. Only issue was pump was touching fiberglass tub, it sent a vibration through the whole tub. Problem was there was clearance when the tub was empty, but just touched when tub was full of water. 10 min adjustment to move pump 1/2 inch, perfect now. Very happy with product.

We wanted a good model for our hot tub. We're from a large family and we wanted people to fit in it. We got a huge and awesome one from Cal Spas and it was the one that the salesperson recommended after we told him what we wanted. It's been a wonderful tub and I like it. The installers who put it in were friendly, courteous, and did a good job. At the time, it was 90 plus degrees out with high humidity so I brought them a nice cold glass and they were very appreciative of it. We had to take a fence down out of the way. too, and they were patient with that.

We’ve known the name Cal Spas for years. I’ve owned about five Cal Spas but we have always bought secondhand units until this one. We bought it over in Victorville and the experience was wonderful. The reps were kind and nice. They showed us what we were getting and we got what we ordered. The installation went smoothly too. I was impressed with that dolly that they have. Two guys rolled up with a flatbed and a jacuzzi and they got the thing out on its side. They strapped up this big, wheeled cart, rolled it around and it was in.

The Cal Spas delivery people were very professional and courteous. They were on time, explained to me how to use the device, and the installation was excellent. I have the 13-foot swim spa a little bit under a year now and it has been great and fun to use. I would like their pricing structure to be better though.

My old tub was about 25 years old and then we got a Cal Spas tub about seven months ago. The installation was wonderful. There was one broken piece of molding but they came back and replaced it right away. Also, we thought something was wrong with the spa as it wouldn’t turn off and by pushing buttons we had locked it, so we could not change any settings. Cal Spas sent a very nice repair technician out but it turns out it was just us, so he walked us through everything when he came. The tub looks nice and it’s top of the line. I use the tub about once a week and it’s really nice. I loved going out there at Cal Spas.

We bought the Cal Spas hot tub last year. It was affordable and it was big enough to fit for a family. The installation was okay. I didn’t have to have them come back for some mickey mouse stuff that the installers could have fixed, but they said it wasn’t their job and I end up having to call and had someone come back out. They came back out and fixed whatever was needed to be fixed the first time which I had told them, “That’s causing you money. We use the jacuzzi for the rest of last year, but I shut it down a month ago because winter was coming and I wanted to make sure it was down and cleaned out. I wish they make the gazebo out of a limber wood instead of regular wood. Regular wood after so long tarnishes and falls apart. The limber wood will last longer. Other than that, I have recommended Cal Spas.

My online experience with ordering parts for my Cal Spas Connect has been surprisingly simple. The website is user friendly and non cumbersome. Just type in the spa's serial number or model number where instructed and there you go, everything you could possibly need for the spa at your fingertips! It doesn't get better than that!

I was driving past the location that has pools and jacuzzis and I happened to stop by. I just wanted something where I can get in and relax after work or set of days. So, I bought one from Cal Spas, and the installation was okay. I had to put a cement flat foundation in my backyard for that, however, that is not something that they told me in the beginning. So, it kind of had a cooling off the hole and then put that down and let it dry before they could do the work. I was at work when they delivered the tub but my brother was at home and he said that it was easy when they did finally put in the tub.

I had a Cal Spa for probably 15-20 years before I got this one, and for this, I dealt with the owner of Secard Pools and Cal Spas. He was very professional and he gave me a good discount in that. I got the price that I wanted for this new Cal Spa tub, and the installation was very good. Their guys were very efficient, they did it the way I wanted it, and I was happy with them. I enjoy the initial thing about it while it’s warm, but for the last month, I haven’t been able to get in it because I just had a triple bypass. I got in the spa for the first time on Wednesday or Thursday as my doctor said I could get in it for 10-15 minutes, and it felt good.

Cal Spas called me to make sure all of my issues were resolved and that I was satisfied with my hot tub. Their customer service was great.

We wish to commend Karen **, Customer Care Manager, and Renee of your Parts Department for their exemplary care in helping us to order the Replacement Control Box VS300 for our Cal Spas hot tub. Karen was thoroughly knowledgeable, thoughtful/understanding and patient with us, even to the extent of helping us with a discount, and waiting while we went to find a credit card with sufficient funds to pay for the part. Karen then documented everything and sent it to Renee who processed and expedited our order. Renee was very professional and followed up by sending us email confirmation of order placement; then as promised, tracking information. Like Karen, Renee was delightful, answered all of our questions and made us feel comfortable!

I went to a place that sells hot tubs and bought a Cal Spas tub. The people there were good, knowledgeable and the installation went great. When I was growing up, my parents had a spa and there was a door on the front to access the motor if something needs to be done. The new ones don’t seem to have that access to avoid the everyday consumer working on it. But it would be a convenient factor if I needed to have somebody come work on it or if I want to monitor what I needed to do something myself.

I knew that Cal Spas has a good reputation and their product quality is better. I got a hot tub from them last spring and its installation went very well. After a long day, we go into it and relax. I love it. I've recommended them to a few people already.

We had one of those inflatables that you get at Target and it sprung a leak. It also had some sun stains on it so we went to Cal Spas to see if we could find something to clean up the sun stains and patch up the holes, but we ended up getting a real one. My wife was there during the installation and she said that everything went along without a hitch. I was enjoying the tub. It was great but after a week went by without having to use it, this scale on the side formed and it felt like sandpaper. You can reach in there and scrape it away with your fingernails but after scrubbing at it for about half an hour, you get tired of it and you only cleared away about a foot.

I went to a few different companies, comparing prices in store and Cal Spas had the most reasonably priced tub. I had to put concrete in my floor but that was not on Cal Spas. We just made sure it's doable. The two guys basically just put it down from their truck. We've had the tub for seven months now and it's been really good. It's been a little windy recently so my cover got blown off and the tub got really dirty. I've had it cleaned two times recently which was frustrating but it's fine.

We bought our Cal Spas hot tub from Secard Pools and they had the best prices. The installation experience was good. The hot tub helps my back and I feel good for a couple of hours after I get out of it.

I've owned a Cal Spa hot tub for 15 years. It's still working but it was old and I wanted to upgrade. So, I purchased a new one six months ago, from the same guy whom I bought my first hot tub from over at the Woodbury location, and I like that the tub is big. Everything with the experience went great, from the sales reps to the delivery and installers.

We bought an original Cal Spa in 1999. It was a great product and we really liked it, so when we were shopping for another one, we wanted to get another Cal Spa tub. We then got one through a retailer and they arranged to have someone bring the unit to our house. They did a very poor job because when the unit was delivered, it was damaged. They didn't take it back despite weeks and weeks of phone calls and e-mails. I then reached out directly to Cal Spas and they reached out to the retailer many times but the retailer was not responsive. We even had a fight with the retailer through the bank to try to get our money back. But Cal Spa said that for all our trouble they were going to give me a new hot tub for free.

I have a Cal Spas hot tub for six months now. I went to a swimming pool place that had it in their showroom, and it was the one they've used. They recommended it because it came with the gazebo and it was a package deal.

We bought our first hot tub with all wood from Cal Spas 25 years ago. In 2008, we walked in and bought our second one. We paid cash for it and we noticed that Cal Spas were a little bit cheaper on some things. They took our old hot tub and gave us the money for that. We liked that second hot tub and it was almost eight years old but we never had any issues with it except for a couple of bugs and Cal Spas fixed that. But a sidewinder tornado took it.

Cal Spas had an open house and when I went to buy the spa, I felt I was welcome. The people explained to me how that thing operates. Their installation team was did a good job, but they didn't install anything. All they did was bring in the hot tub, drop it off and then leave. It took them 45 minutes to an hour to do everything. Though I had to tell them how to do it, they're professional. So far, I love the tub itself. It's the big one and it has that ultrasonic filter. Everything is working fine, however the cover and the piece of cheap tubing that they use to lift the cover is horrible. Cal Spas has a good reputation but then, they provide those cheap cover with a handle. It really ruins the taste.

I've had my Cal Spa hot tub for 8 years now and it's been a good tub. Everything has been working properly. Jet-wise, however, I would have stepped it up to another level.

We had Cal Spas install a hot tub around five months ago. The salesperson we had was fine but there was a real disconnect between one of their operation guys from the San Bernardino store. I explained to them that getting a spa into the location would be a bit challenging because there were narrow openings with gates. The guy came out and took a look at it. He said it won’t be a problem and that they can get the spa in there. I was a little doubtful but went with him on it since he’s the expert. The installers came out and took a look at where they had to put the spa and said, “That ain’t going to happen.”

My husband came home one day and said he wanted to get a hot tub from Cal Spas. The Cal Spas team spent a lot of time with us but we got all the paperwork done fairly quickly and I was surprised on how quickly we were able to the hot tub. They delivered it and everything was done correctly. One day, I went back in to buy some stuff and they were always really nice and pleasant. We’ve had the hot tub for a year now and it’s been good. We don’t use it as much as I had hoped we would but I like it everything about it and I will highly recommend them.

We originally talked to Cal Spas and with somebody that had used them close to a year ago, and then made the purchase several months ago. Our spa can fit six to eight people and we like its quality. The installation went well and the Cal Spas team has good customer service.

I’ve used Cal Spas for 30 to 60 days since I bought the last one and it has been bad. The guy from Cal Spas came here and told me that he needed to get a crane to get the hot tub lifted over my house to get in the backyard. I told them I have access to the back, through a lot and they can pull their truck up back there and I'll help them get it up there. They said over and over that it cannot happen and that they needed eight guys. Luckily, I had eight guys working around the corner who could've helped us. But all said and done, it only took three guys to do the same job and get the hot tub. He wanted to charge an extra fee because the delivery was free. And then, he didn’t want to talk and just wanted to leave. I finally convinced him and said, "I'll give you a tip, whatever. Take $100, $200. Just listen to me and I guarantee you we're going to get it up there. It's not that bad. And you can get your truck all the way back to the lot." It was horrible delivery.

We've got a swim spa and we liked its size, the way it looked and what Cal Spas had to offer. We went back and forth on the 12-footer or the bigger one, and we wished we went with the bigger one but that would have taken up a lot of our patio. We were a little frustrated when getting the spa took a bit longer than usual and then once we got it, we had one problem. So, they sent people out to fix it. The product was brought in and set up like they said it would, so it was good. Now, the only issue we're having is that my husband can’t keep the chlorine in it enough. Other than that, the swim spa is nice and it's perfect for our daughter. Instead of having a pool taking up the whole yard, my daughter can go into the spa, splash around, and then still has room out in the yard to do whatever. We had a good experience.

We use our Cal Spa three to four times a week. The quality was excellent and it was better than what I expected. The installation team was good. They showed me how to cover, operate and lock it. I had some questions about the electrical and they were able to help with that as well. They were fast because it didn't take more than 20 minutes from the time they got there to the time that they were done. I got a starter chemical pack from them but I didn't use it because it came with chlorine and I heard that the bromine is the better thing to go with. I already recommended it to my in-laws and they'll probably end up going to the same location in Western Sacramento.

My wife has googled Cal Spas and we've had our spa since June.

I bought a Cal Spa off Craigslist and used it for a few years. And then, this spring, it froze up and got damaged when we were on vacation. We came back to our hot tub all empty from frozen pipes expanding and breaking. Then we went to Cal Spa and got a new one and the experience was awesome. It was perfect – quick, painless and easy. The sales reps were awesome. I recommended Cal Spas to an uncle of mine and he bought a hot tub shortly after we did.

I sought Cal Spas and I've known about them for 30 years. I bought one at the Los Angeles County Fair 20 years ago at a different home and I just bought a new hot tub two months ago. The new tub has dual motors with dual filtration. Installation went fine and both tubs are good. I have a five-year warranty on it. The headrest has all bubbled up and lost their adhering effect that it has so it hasn’t held up with the water. I have to take all the cushions. It's easy to repair but that could be improved. They have a plastic step to go in the Cal Spas and it’s very poor. It gets very hot in the summer months that it burns the bottom of your feet. Cal Spas needs to address and upgrade that and I made one myself. The tub works all the time when we use it in the summer but we don’t want to go from hot to cold, it’s too painful. We can’t use it during the winter because it's too cold outside.

We bought our spa in June 2009 and its still looks great and works well. We had a few issues when we originally ordered the spa, which were resolved immediately by the company: The cover lifter we ordered was missing (they sent one). The 75sf filters didn't fit (they replaced them with 50sf filters). There was a crimped hose (they sent someone to replace it.) I was glad we were advised to order 2 covers; we replaced the original cover a couple of years ago with the second one we bought.

Cal Spas refuses to replace or remove the faulty swim spa I purchased in 2014. I bought a new swim spa in 2014 for $18,000. By 2015 the fixtures inside the spa rusted, the speaker covers rusted, one of the speaker covers under water came off; the debris catcher casing separated from the wall of the spa and the side paneling came off. Parts were replaced summer of 2016. ALL parts have rusted again & worse and the side paneling is off again. I purchased the spa from Secard Pools in Hemet and all they can do is replace the parts. I have asked both Secard and Cal Spa to reimburse me 75% of the cost and to remove it off my property and they say they cannot. Cal Spa (who built the spa) says it is not their responsibility. We have not been able to use the spa because it is a health hazard. The spa is maintained weekly by a reputable pool services and has been since we purchased it.

I’ve heard good stuff about Cal Spas and I decided to get the fifty-two jets, six-person tub. Their rep gave me good guidance on what to get and the installation team was great. I’ve been using it for six months and life is definitely more enjoyable with it.

Cal Spa OC Majestic Series 850 - We have owned this hot tub since the spring of 2009. This hot tub has been used quite often by my wife and I and our two boys. As my boys grew older and through their high school years the hot tub was used frequently by my sons and their friends. The value of soaking in the hot tub to relieve life's aches and pains as well as relieving stress is hard to quantify. Needless to say, this hot tub has been a mainstay for our family. The hot tub has been very reliable and other than normal maintenance, the overall costs to own has been very low. Would I recommend Cal Spa hot tubs to a friend... Absolutely!

Cal Spa’s quality is really good but it's their cost that made us purchase our 14 foot swim spa from them. The owner Brett was with me the entire time during the installation and he did a good job. We did a lot of concrete and he put the deck for us. Overall I've enjoyed my experience with our spa. I get out every night after work and I swim, and my wife feels like she's on vacation all the time.

We bought a swim spa and had it around a year. It has been a lot bigger than I thought it was going to be but it was good. Cal Spas has been great that we use it for exercise. The installation was pretty simple and the installers knew what they were doing. We have a long driveway but it was a little narrow than they expected so they flipped the spa on the side and brought it up. We had an issue with the connection but it was almost a week before somebody came out to have a look at it. He fixed it in no time so it was pretty good. Cal Spas was efficient and a good experience overall. They also had good pricing.

I have a Cal Spas hot tub in place for two months now. The installers were good. They forgot the pad where it sits on, but it was not their fault. I went to their store and bought that after I purchased the tub and it didn't connect up with the paperwork. But that did not hinder the installers to put the tub in place because I had an electrician on-site.

I moved out to Lancaster, California and I was looking for a place to buy a pool table from. I bought one from Cal Spas and I also bought a spa from them. We love it and we enjoy getting in it. The installers were wonderful and very professional. They came, put it together, showed me what to do with it and how to take care of it. They cleaned up their little boxes and headed out. We had a very nice experience with Cal Spas.

I talked to several different places and Cal Spas had the requirements that I needed and the vendor was very helpful. They’re the ones in Victorville off the freeway, on Mariposa. They were very nice people, even after I went back because I was having trouble. I was breaking out in a rash because the chlorine has a stabilizer that’s acidic. So, they helped me figure out what chemicals I could put in to keep it clean and not have those problems.

I purchased a new house and got a unit from Cal Spas that has a lounger and a seven-person capacity. The installation went smoothly and everything was on time. Cal Spas has always meant quality products for me. They're also a nice company to deal with and I would recommend them.

We've had a Cal Spas spa for six months now. They have a really nice facility and a staff that helped us understand what would be the best hot tub to get started with since we were new to hot tubs. So far, the unit that we got works great. I particularly like its maintenance-free aspect. However, what caught us off guard was understanding the level of chemicals required to maintain and use a hot tub. It was downplayed from the beginning all the way until the unit was delivered. There should be a better way to prepare the customers for that.

I owned a Cal Spa which was nice, and since then, I liked it. It was a very old spa, 12 years old, and it was built just right and it was great. Then I went for a swim spa which was a significant upgrade. I got the spa through a dealer but everybody at Cal Spas was great. I had to have a crane for the installation, so I scheduled that. We used A-1 and the guy who came was fantastic. He really knew what he was doing. All the other guys that did the installation were great as well. They set it up and it went as smooth as it can be. When the spa was installed, it had a leak, but Cal Spas came right out and fixed it and it's been fine since. So, everything has been working good. I use the spa a lot and it's still humming along. It helped me to get a little more exercise and some work. It was a quality experience overall.

We drove by one of Cal Spas’ distributors, Secard Pools and Spas, and we were curious about what they sold. We were originally thinking of doing an inground pool but the Swim Spa seemed like a better solution for our needs. The sales person at Secard was knowledgeable about how they work, like the special occasions as far as space around the spa that we would need for it to fit in our yard, so it was a pretty easy interaction. There was one time where I had an issue with a pump that was not wanting to start, and it was a Secard service rep who came out and looked at it.