Cal Spas Reviews

We looked at a couple of different companies but we went with Cal Spas for the price and the warranty. The tub is very relaxing and has helped with my sore muscles and aching joints. The tub has Bluetooth speakers, LED lights, a lounger, a half-moon bench seat, and jets. It's excellent with the exception of some jets we were having some issues with. We're supposed to have some new jets coming in to replace them.

We like the spa, but we hate the gazebo. It’s cheap and made out of the most horrible material. We didn’t think it looked that cheap in the showroom. The guys who put it together did a horrible job and didn’t want to touch up paint when they messed it up. I was just handed some paint in somebody’s used Powerade bottle and I wasn’t too happy with that. I had to hire a handyman to make repairs to the gazebo and make it safe. It was just ready to fall apart or would’ve blown apart in the first wind. I also had my handyman install the snap covers for the lid because the guys who were supposed to install them said they can't do it because of liability. But it seems to me it’d be more of a liability not to have those on to keep the kids out.

It’s only been a few months that I've used the Cal Spas tub but I absolutely like it. It was a very simple and painless installation. The installers just had to maneuver the tub around the back of the house and get it on the patio, and it was a basic plug-and-play scenario. So far, it’s been all good. I was a hot tub fan from many years ago. In fact, I had one in Colorado but it wasn’t a Cal Spas but when I relocated out here, I realized that a hot tub was a necessity in my world because of what I do for a living. I have a very physical and active situation so it gives me that hour in the evening of relaxing and just being able to unwind. Overall, I was very satisfied with the whole process and I’ve been real happy with the product.

I bought a hot tub 20 years ago and I didn’t have a very good experience with that one. I like my Cal Spas better. My Cal Spas hot tub took a little longer to get delivered than I expected. But I understand that because it was during a huge sale that they had. The installation went fine, they came when they said they were going to come and they took my old tub away and put the new one in. It’s something for the family to enjoy together, so that’s a positive.

Purchased a Cal Spas PL880 from Ricks/Spa Max in Corona Ca in Nov-2016. We paid over $10k for the spa and told it was a 2016 floor model top of the line. Sales rep sold us on the galvanized steel frame (vs wood frame that can get water rot) and all the features of the Platinum series from Cal Spas. "This was Cal Spas best hot tub." He offered a discount if we purchased their showroom floor model. He assured us it was never used – brand new.

We like the round hot tub we bought from Cal Spas. I feel more relaxed since we have it and it has improved our outdoor living space. Their installation crew was great, as well as everybody else in their team. I would recommend them to a friend.

We’ve had two previous spas from Cal Spas. What I was looking forward to when we decided to get another one is that we had natural gas that time. We've sold the house with the pool heaters we got from them in '92. We moved here, down the desert, so we’ve had another heater down here. They were available then and we were over the top happy with it. We found a guy who works on the spas and does maintenance stuff that we couldn’t do particularly, and he was very helpful.

My neighbor bought a hot tub from Cal Spas five months ago and told me about it. Then I bought the 14 or 15 feet long tub that's got a couple of jets, a three seater on one side, nothing in the middle and one big jet on the other side. Their customer service was really good but I would not recommend them because I'm not happy with the product. After spending so much money and paying cash for it, I did not get what I ordered. There are supposed to be six small LEDs all around the tub that I wanted. However, before I got the tub, they called me to say that they don't make those LEDs anymore for whatever reason. I told them was fine with it as long as I still have the two at the bottom. But when it was delivered, the two LEDs at the bottom were also missing. I thought it was not a big deal. But one evening, when I turned on the tub, it just wasn't enough.

We have a room off the house built specifically for a hot tub, and we've had Cal Spas as our spa and hot tub provider for about 14 years now. I bought a hot tub from before then got a second one from them. Every time I go into the store for chemicals and other items, they're good and very polite.

We got a hot tub from Cal Spas and it's fine. Years ago, we had one from another manufacturer, and their products are pretty close. We went with Cal Spas this time because the saleslady was great. She was very knowledgeable, took care of every need, and answered all the questions I had. We got a Plug & Play. It's a 110 plug-in and doesn't have to be hardwired. It has about 35 jets. Everything was fine, except for a couple of issues with the delivery. They strapped the spa on incorrectly and the foam that's in the cover had about four smash marks on it, and they told me there's nothing they can do about it. It was the delivery people who were at fault, though, and not Cal Spas. It's been great to relax a little more with our Cal Spas hot tub.

Secard Pools & Spas recommended Cal Spas. When we went in and looked, we did see the spa and we liked its style. We also liked the functionality of it so we got it. It’s awesome and it’s one of the best decisions I ever made. It fits four people comfortably and it's got jets. It has brought us together closer as a family. The installation process also went very well. We had professionals come out and it was installed in no time at all. It’s been working fine and we haven’t had any problems out of it. It's been a great and wonderful experience.

Cal Spas have better price and seemed more energy-efficient than other spa and hot tub providers. The installation team was good and professional. They seemed to be having a good time at work, but not obnoxious. They were joking around with each other. They got the tub in super quick. The spa did raise the electricity rate, obviously, like they all do. But it has positively impacted my life and I have no complaints. I enjoy it on a weekly basis, and we're doing good with it.

We've had the Cal Spa bathtub for 2 years now and I'm happy with it. My wife likes it, too. The features are real good and it still works well, especially the heater and the well-made lights. The water and power are not putting an addition in the bill so it mostly works really well for us. The price was even right. The people who did the job were very professional, good, and did a very clean job. They picked up everything, didn't leave any mess behind, and didn't do any mess. Everything was done right. I would recommend it because it's real economical and have recommended it to my sister and she has already purchased one.

When we talked to the people at the store where we bought the swim spa, they told us to get a particular voltage setup in preparation for our spa. So, we did that. We had an electrician come out and then when we got the spa, it said that we needed a different amperage on the spa. We didn't get the manual for the spa until the day that it was delivered or else I guess, we could've figured that out for ourselves. But we just took them at their word. Our installation, on the other hand, went great. The people were helpful. They came when they said they were going to come. It went smoothly. We loved our spa. It made our summer, fun.

I really liked the salesman from Cal Spas so I gave him a call back and decided to get a swim spa. The installation went very well. I exchanged some text messages with their customer service team and they got back to me promptly. We're in our swim spa five days a week. The swimming spa allows me to exercise. I got bad feet and so I can't walk or run so I'm able to take advantage of the spa from that perspective.

We made our first purchase from Cal Spas last August. It's quite a bit of money but they included the housing and the price was good. I had the hot tub installed outdoors which was free and it's working good. It's an additional feature in the house, however, we very seldom use it now because it's too cold. But the tub is still on to keep maintaining the temperature. When I asked questions about how to use it, like how to put the chemical thing, they responded very professionally and were really helpful. The hot tub's great and I'm satisfied. It's a very good and happy experience.

We live up in Hesperia. And up here, there is a sad dearth of available outlets for hot tub shopping and we had to go down the hill to San Bernardino to look around. We went to the one place and there they were-- great displays, great people, lots of help, good product and that's where we found out about Cal Spas. The Cal Spas tubs were in our area to look at and pretty much anywhere else you went. There wasn't a lot of market penetration apparently of the competitors. It's really a question of what we had available to us to look at and Cal Spas appeared to be the product. So, we just went ahead and went with it.

We’re very pleased when we found out Cal Spas was up here in High Desert especially that all shops for pool resources that were here a few years back closed. We went to their showroom and was pleased with how they approached us, how they were very helpful in answering our questions, and demonstrating anything that we asked about on the spa. When they came out and delivered it, they were atop of putting it together and how they had to get it in to our fence. They were also superb in letting us know how to work on the chemicals, the water and the temperature. They were very professional in setting everything up and explaining everything to us, and reassuring as we watched them put it together. Everything went very smoothly. The model we got seats five and it’s what we liked in comparison to the different features of the other models.

Cal Spas was the worst experience I have ever had in my life. I almost got killed one time in a car accident and in a boating accident but dealing with Cal Spas was worse than that. I bought a spa in 2014 and we had a problem with the shell because it was crazing all around the lip where it's exposed over on the outside. It had some fractures in it that can be seen. But I was told that shell had been discontinued because of that exact issue.

I got Cal Spas' Grande and its installation went easy overall. On the other hand, a few things have happened with the spa itself. The first thing I noticed is one of the jets came completely out of the hole immediately and so I talked Scott at Mirage Spas. He told me to screw it back in but one of the ears on the lock physically broke. It took a little while to explain that to him. I'm a mechanical person so I knew what happened. Also, Cal Spas puts a lot of these little black 'spiders' basically with three little holes or four little holes and they attach to the jets. They're plastic things and probably cost 25. They shouldn't even put them on because they all break constantly. They're junk and are not made right.

We went over to our local spa shop, and Cal Spas had good displays there. We got our first hot tub from them, and I like it. The installation team arrived on time and took care of everything. They set it up, we had the electrician handle it, and it was good to go. It was an easy experience. However, we seem to be having some trouble with the thermostat in it right now and we haven't been able to use it since the weather changed and it's not getting warm enough. Nevertheless it was an overall pleasant experience.

My husband was looking for a hot tub. We needed it for medical reasons. I was diagnosed with a disorder and needed it for my body, to help relax my muscles. My husband went to the Cal Spas store and spoke to some people there, and he looked around. He basically knew what he wanted and we got a good feel from them. The reps were all very friendly and helpful. We've had our hot tub from them since May. We had it put in, and that was all well and good. My husband is now literally in the hot tub six out of seven days a week, even with the temperature going down for the cold season.

Cal Spas had good reviews so we purchased our tub from them. They did a good job placing it where I wanted but they didn't install it. I had to hire an electrician. I've been meaning to call them because the little plastic things that go where the jets are, they're breaking. I've already had three of them break. I don't know if that's a warranty issue or they're just cheaply made. It's not good when you paid an amount close to $9,000 and just for the first two weeks, they're already breaking. But, I'm satisfied, with the tub. We try to stay cool in the summer, not really heating up the water and then warm in the winter.

I was initially buying from Endless Pools since my fiance wanted something she could actually swim on. However while I was online looking for Endless Pools, I'd seen Cal Spas and they came out cheaper by thousands. A lot of people told me that Cal Spa are not swim spas but they have very good Jacuzzi tubs plus the company has been around for a while and it's a good brand. I eventually chose Cal Spas since they at least gave me a lot of information about where I could go and do things on my own when it turned out that the electricians that they recommended were ridiculously expensive. I think they're in cahoots with the person that was gonna run the concrete. It was really shady and I didn't like it.

I bought a Cal Spas 2016 Swim Spa S1325 from Secard. It's a big spa, I like it, and the price was a lot reasonable. The other ones were way out of hand as far as the price was. Even with the price being lower than the others, it was just as good if not better. I have a six-person Master spa and they're about the same in quality but Cal Spas is a swim spa so it's way bigger. The controls and the jets are a little better on the Cal Spas. They also have a better reputation and more people are familiar with them than Master Spa.

I got the Patio Escape Plus Special Edition from Cal Spas. When the installation guys brought the tub, they looked like they were having a difficult time, but they finally figured out how to get it off the truck and get it in the backyard. Once they put it together, the paint on the wood part of the countertop was warped so we called Cal Spas and they took pictures for them to replace it. But so far, they have not done that. They need to come and fix that wood.

We were looking for a particular type of spa and ended up dealing with one of the Cal Spas dealers. They dropped the ball where they had to expedite it. For some reason, the order didn’t get put through so they were about three weeks late on the delivery which really upset my wife. We had to approach the company, figure out what was going on, and keep pushing them for answers until they finally took care of it. We got the 13-foot swim spa and have had it for a little less than a year now. However, it's not what we were told it would be. We spend a lot more money on our gas and especially on our electric every month.

Cal Spas seemed to be everything we wanted for a decent price. We're pleased with the spa that we ended up purchasing and the installation was good. We followed up with their customer service and had them come back out just to ensure all the water and everything was good. It's been up to our expectations of what we anticipated we're getting, and we're enjoying it thus far.

I was looking for hot tubs on the internet and came across Cal Spas. Their sales team were good and they answered all my questions. The installation team who came out here was an hour late because they were getting the spa, but it was okay. I'm visually impaired, so I haven't gotten comfortable with the tub yet. But my friends and family loved it. Overall, my experience with Cal Spas is very good and they're very professional.

We had a Coleman Spa before and we really liked it. We wanted Cal Spas this time due to the availability of the store in our area and also because we like the guy at the store. The sales person was not pushy and told us what we wanted. I really liked that I got the very much of a no BS type of buy from him. He didn’t try to sell us something that we didn’t want. I really respected that. He was very available and answered questions. He listened to our needs associated with it and he matched them perfectly. I’m glad we went with them. I usually use the spa very early in the morning. I’ll hop in for 30 minutes before I go to work. It also gave our son a place that he can splash around. He’s four. And since it’s already warm, he can use it year-round instead of just a certain number months in the summer.

We got Cal Spas and it's working good. We found it on one of the advertising mailers sent by local advertisers. I visited the local store in my area and a gentleman at the store helped, showed me around, showed me the pricing, and explained to me. He was very friendly and did a good job. We went with a decent one which was about $4500 and it's an exterior spa. It was delivered and the team did a great job. They were friendly, showed up on time, and set it up. It's the first spa we bought and been using it for about six months now. Despite its obvious lining, the machine is very reliable. It seems like a nice a spa and we're doing great so far. We've no problems whatsoever. Sometimes the kids or me and my wife go in and have family time. We like the spa and it's very good for relaxing. We're having a good time, we're enjoying it, and we're happy with it.

I bought my first Cal Spas about 10 years ago when there was a retail location in Corona, California. I did another purchase earlier this year, a seven-seater hot tub, and they did a good job. The installation went smoothly and they showed up on time. I'm happy to have the tub. I use it twice a week, and it's a good thing to have. Overall, it was a good experience and I had no problems.

I purchased one Cal Spas when they used to have their dealer right here at Ontario 63. My first pack came from them and it was wonderful. I never had any problems, and the people were very professional. The person that I dealt with was on top of everything. When I went looking for them again, I found out they were no longer there. When Yelp them, Cal Spas doesn't have stores anymore, just dealers.

My neighbor had recommended them, but I did all of my research on the internet. I asked for the top 10 spas that are reliable and has low repair cost. One of them was Arctic Spa, and the other one was Cal Spas. The place in Florida offered a $10,000 spa that included everything - shipping it out here and setting it up. And I thought if they can do it that cheap then I should be able to find one in California. It's gotta be $2000 less. But I didn't find any. I found Cal Spas and they were in Pomona. They were said that I had to go see them at a swimming store. I can't just go out to their factory, but I had to buy it through an authorized dealer. Secard Pools was the closest Cal Spas distributor so I went there.

The installer showed up, delivered the spa and put it in the place where I asked them to. He asked me if I know how to run it. I said no, so he gave me a quick little go-through thing. The water is great because I got sore bones and muscles. However, the spa's control panel is not user-friendly. I have four buttons with the words jets, lights, arrow up, arrow down and you have to push these different ones to get it to do one action. Then to change the different types of programs whether it be sleep mode or economy mode, you have to push these buttons multiple in a sequence. It's like a coded pad and not like pushing the word mode and change its mode. I told my wife that we shouldn’t spend another $5000 just to get the user-friendly panel. But everything was fine. It's been a good and pleasant experience with Cal Spas.

The Cal Spas tub helps my back. I got the cheapest one they sell, a show special. The installers were really good. Yesterday, I called the company because the tub would not shut off at times and the guy on the phone gave an explanation which made sense. We love the tub. It has definitely improved our backyard and it's a great investment.

Why do you give a floating bromine dispenser? Owners manual says do not use them. They can become trapped in one area and cause over-sanitation, and chemical burn of the spa and cover of that particular area. The manual says only use granular bromine. Why do you give tablets and a floater as the startup chemicals?

I went to four other places before I went to Cal Spas. I got what I wanted and a better price too since I got a floor model from them. During the installation, they showed up and asked me where I wanted the spa, and then I pointed it out and they went back inside. They did a pretty decent setup and explained everything. The tub is more for entertainment purposes and I have more parties after getting it installed. Also, the tub has an easy and simple upkeep - fill it with chlorine, drain it every six or seven months and then refill it.

I purchased the swim spa from Cal Spas about eight months ago, but they haven't set it up yet. I've been building a deck around it, so I bunk it in the ground. I'm still waiting and maybe by the end of the week, they'll come out and install it for me. Their team was knowledgeable, friendly, and courteous.

I love Cal Spas. They have good quality and they've never disappointed us. Their team was really nice, professional, and fast. We're having a wonderful time with our hot tub. It's a wonderful product and I absolutely love it. I'm in it every night. Even during the summertime, I just put the temperature down low so we could use that as a pool too.

Cal Spas was recommended to us by a friend who bought one of their hot tubs. Installation of our hot tub went very well. The installers were good about communicating when our tub would be delivered and installed, and what was needed to be done in addition to them putting it on the premises in terms of hiring electricians and whatever else. They walked me through the maintenance process and had me sign up before they finish. Since installing it, we have had more quality family time without electronics since they can't be brought into the hot tub. Also, we have had friends over more frequently to spend time in the hot tub. We've had more enjoyable relaxation time.

The Cal Spas installers were over-the-top great. They were extremely helpful, very courteous, made sure everything went exceptionally well, and checked to make sure everything was right. We had some problems with the paneling as it started to come off and to warp because of the heat. A gentleman came out and put screws in so it wouldn’t do that and he was great. Then the cover ripped but it wasn’t bad and the tabs came off one side. I thought they were just gonna sew it but they replaced the whole cover. They were great and we’ve had no problem whatsoever. They’ve been on time and they call us when they’re coming, they’re here, or when they’re gonna be late. They made sure everything is done well, answered all our questions, and good contact-wise. It was a great experience and we’ve also recommended Cal Spas to some people.

I knew Cal Spas was pretty good. I had them install a hot tub but the installation was a little hit-and-miss at first. The installers didn’t know that they were supposed to take away the old spa when they got here. And then, I had to be charged more money for the delivery because of that, and I didn’t really have great communication with the company that sold it to me. Nevertheless, I really like my hot tub. It’s a bit smaller than what I had but it’s fine. The features are very nice and it’s very, very high quality. It has been very helpful because I’m older. There’s nothing better than to sit down on it after a long day at work.

We got our Cal Spas in February. It's on our deck and we use it all the time. We have had a leak lately and they've been out a few times to fix it. But then we love it and it's good.

We got a hot tub as a wedding present and that was great and then when we've moved to this house now, it already had a hot tub. It was a great hot tub because we used it minimum three days a week all year so that hot tub finally burnt out. Now, we're putting the hurt on the new tub. The company that did the installation here in Lancaster has been unbelievable. I've always called the local dealer here and they've been insanely good. Their whole team is first rate. Our new tub is more modern than my previous one and it's got different jets set up. As the hot tub technology gets better, Cal Spas figured out what’s working, what’s not. This tub is definitely a step up, for sure. We love Cal Spas, everything's terrific.

I like the design of the spa at Cal Spas, however, I will never buy from them again as long as I live. Within three months, I had an issue but they don't have warranty people or a repair place. They contract it out and they don't tell you that. I paid $150 for the travel charge of the contractor and Cal Spas wasn't willing to do anything about that. And the speakers on the spa don't work. When they were repaired, they worked for about another month before they went bad again. They're not working at this point either. I would never recommend that company to anybody.

The company sent the installers to hook it all up, and they did a really good job. So far, we've been real happy with the patio spa we got from Cal Spas. We really like it a lot, particularly like the foot jet in the bottom of it. None of the spas I had before ever had it.

We've had a good experience with Cal Spas. We've had no worries and we use it all the time. Everything went off as it was supposed to. I'd recommend them.

Cal Spas' sales reps were extremely friendly, professional, nice and offered a pair of swim spa for me, kind of saying come back the next day if I wanted to try it. I think I'm going back there too. I like them personally. The installation of our patio spa also went well. The installers showed up when they said they were going to show up and they put the spa right the way it was supposed to. We really enjoy the spa and think it's a great purchase. We use it pretty much every night.

I've had my Cal Spas patio spa for about a year and it's fine. Everything with the installation was good. I'd recommend them!

I had a hot tub when I bought the house but it was old and depleted. So that's when I went out and bought a patio, 7 x 7, with the 5-horse motor and the 30 jet tub from Cal Spas. They were local and gave me a good price. I had a great experience with the sales rep. I had a lot of questions like where I was going to mount it and I needed a lot of information about where the electrical went in. He bent over backward to give me everything I needed and had the crew bring the tools and stuff that was necessary to set it in place. I had a problem with the siding on the fiber. It had some loose sections. They came out and looked at it, brought two brand new sections and put them on. I haven't had any problem since. Also, I don't use the tub all the time. I haven't used it in three or four months because it's too damn hot. But in the wintertime, I'll use it. It's nice to set it in the evening when it's cold.

We purchased a spa from a Cal Spas store years ago. One of their sales guys was super helpful so we stayed in touch with him the whole time. I've been relocated and I got rid of the spa. Now we moved back so we purchased another one from Cal Spas and it's been almost a year since we've had this one. However, since the patio where the spa was supposed to be installed was not yet ready, their guys only got the spa down the hill and into my backyard. I did the physical installation myself. There was a quality issue with one of the jets but they came out and fixed it right away. Other than that, it's been great. We recommended a tub from Cal Spas to my in-laws since we had such a good experience the first time.

My Cal Spas tub will be a year in December and it hasn't broken yet. It's like having a bathtub outside. I would recommend them to others.

I bought my Cal Spa last year but I'm a bit unhappy with the customer service. They delivered the product, but no one installed it, so I paid somebody else to do that. Then one problem I have right now is that one of the LED lights aren't working. I talked to the guy that I bought it from, and he said I needed to call customer service to make an appointment to fix it. They also told me I needed to pay somebody $75 to come and look at it, but they didn't want to send me somebody to do it. I needed to find somebody to pay $75, and they just sent me the LED light to fix it. Additionally, the panels just started coming down.

I've been using Cal Spas since November of last year. This one is three times the size compared to the old one. It's a patio spa which is a lot bigger. Our installation experience was great. The guys were good. They were late but they did let me know. I feel much better with this spa. Everything's good and it works great for now.

There was a deal on the Cal Spas tubs so we got one. It’s certainly improved the outdoor quality of our living space and our health. However, it's difficult to install and I was a little surprised at the cost of running it. I was told it would be a little less expensive than it actually is to maintain.

I do enjoy my hot tub from Cal Spas. Their salesperson was very knowledgeable and she convinced me to have it as an investment. It has also improved my outdoor living space and I am more relaxed.

We purchased an in-ground pool through Secard and have had Cal Spas for less than a year. We've only used it a handful of times. It was on sale and their gazebo matched our setup.

I got my first Cal Spas tub and had a good experience. Though their installers showed up on the wrong day, they were able to put the hot tub in the right place.

I bought the Cal Spas F-1420 recently and the installation went nicely. I know the guys that came and delivered it, they were cool. My in-laws were the ones who went to the store and picked up more products that we needed like more chlorine. I got the spa for my kids and they're the ones that use it. I used it once with them too and when I did, I wished the water could’ve warmed up faster as it was cold. But other than that, the thing’s nice. There’s a lot of pressure in the jets. I'm very satisfied and I’d recommend Cal Spas to anybody.

It turned out to be a pretty good experience with Cal Spas, except for the top that secures down the spa. You can buy a top that comes with it and you can upgrade it. And the one that came with it, all it did was fold up. The one that I had bought that was designed for it has two arms that hold it up so you can get in it. When you close it, you just hit a latch and it comes back down. A gust of wind hit it and ripped it completely right off that spa. No defects, no nothing but it is not secure. Someone needs to upgrade it. We live in an area where there's rain and sometimes wind. A small gust of wind can actually take that lid.

I've heard a lot of good things about Cal Spas. They had the displays at the fair, I liked what I saw and picked one out. Everything was done very efficiently the day it was installed and the installers were great. They came in, knew what they were doing, put it right up and told us what to do because we wanted to fill it later. It was a real quick deal and a very pleasant experience overall. Then when I had problems turning the heat down, all I did was call the one up here in Victorville and he was very informative. He walked me through it so now I know how to do it. I've also called him to get filters. I haven't had any problems with it. We love the hot tub and it's really nice when I get home from work.

I’ve had Cal Spas before and I also saw them at the Kern County fairgrounds. I purchased another one that's gray and is for six people but sits five. There was a little problem with the installation process having to do with the timing. I was told a certain delivery date but the delivery didn't happen. I had paid it upfront so I was concerned about when it would be delivered so when the initial delivery time came and went and the product still wasn't delivered I called to see what was going on. I was given another date and that came and went too. No one called me to find out what was going on. I went in person to their office and it wasn't a pleasant experience.

I had a Cal Spas before but their service was not good so I wasn't too pleased with them. On the other hand, my new one is doing well, except for the black cushions that you rest your head on -- they deteriorate. I called to the place where I bought it at Secard and I haven't heard anything back from them. It's been a year now. They never got back to me.

My daughter who lives in Hesperia was looking for a swimming pool so we went over to the Cal Spas there. Since I was going to move, I decided I wanted a hot tub. I went in and I saw the round one. The first one I saw was blue but I waited too long and they sold that one. Now the one I got, a four-person tub, I bought it just right at the same time that I got my house. Everything worked out great. They had great installers. They rolled it off, set it in where I was at, explained everything to me, plugged it in, I put water in it, and I was in it two hours later. They were professional and they were really good about it.

I’m glad I went with Cal Spas. It's a very good product for a good price. I called once for a registration issue. But other than that, I haven’t had to call Cal Spas on any issues. The installation team was also very professional and explained everything to me.

I got the Cal Spas F-1222 mostly for my daughter who is autistic. We didn't wanna get a pool but needed something big enough for her to play around in. She loves being in the water and that is a huge thing for her every day. Most of my interactions with the Cal Spas team were through the pool place that I purchased it through, and they've been helpful with anything that's come up. The installers were very courteous and got it done quickly and efficiently.

Cal Spas is a good spa. The outdoor space is much improved because of it. But it was improved by other aspects, too, because it was put in in conjunction with putting in a fire pit and a barbeque. However, I don’t think the maintenance in the handbook was explained very well. But the spa has been great and I like it. The people who I bought it from were very helpful especially in trying to figure out a way of getting it in into my yard which was very difficult. They worked with me and when I couldn’t put it in right away, they held back for a long time until I was able to get it in. It’s been a pretty good experience.

It's been 10 years that we've used Cal Spas because they have good value and service. We got a 7x7 hot tub with four seats and two benches. Cal Spas team called us to see if everything went okay, and when we had a problem, they fixed it. They're nice. The delivery people did a good job setting up our tub and leveling it. We use our hot tub all the time. It's everything I thought it would be, and it's good.

We bought Cal Spas last year around August. The dealer brought it, dropped it off on the pad, and the electrician hooked it up for us. I’d definitely recommend Cal Spas, especially the local dealer.

The installation of the hot tub was done very efficiently. However, we had some problems with the cracking of the panels, but Cal Spas installed that later on although it took us a really long time to get the panels back. We use the hot tub all the time and we've been very satisfied with it. Plus, their team have all been very nice. It's been a very positive experience and we love our spa.

The people of Cal Spas at the store were great, but the guy who came out to our house was god-awful. He was rude, mean, and he stressed me out. He made my heart beat really fast and I wanted him to leave. My sister, unfortunately, lives close and got the same guy, and we both said never again. I told the people at the store but they said they've never heard of that before, which I find very difficult to believe. Otherwise, the experience has been fine. I've been using the product for about a year and I’m taking care of it by myself.

Installation of our Cal Spas hot tub went relatively smooth. The tub produces more family time and our experience with it is exceptional.

The only problem I have with my Cal Spas is that I can't find another filter for it. The guy said that it can be cleaned and be reused over and over. I just put it in a filter cleaning solution, which if they'd had told me that when I bought the tub, I would have bought two filters because this filter is a pain in the butt. I’ve taken so many pictures of it and measurements, emailed them to people, and I still do not have another filter for the tub. I would have shut it down and not even run it for at least 24 hours so I can clean the filter, which isn't good especially in Colorado because it gets pretty cold up here. I tried to reach out to the distributor and when I managed to get them to answer me finally, and the place they told me to contact to get the filter was a big mess up. I'm still working with just one filter and I already gave up on those guys.

We've been using Cal Spas for a year now. This is our first hot tub and its installation was easy. Our outdoor living space has improved. Overall, they have decent products and my experience has been good.

It has been a year now since we've started using Cal Spas. The company I worked with did a really great job in getting it installed. The one we got was a 14-foot swim spa which my wife use for medical purpose and has made her condition improved. So far, I'm happy with it.

I have had several hot tubs before but when I got Cal Spas 13 months ago, it’s like driving from a Fort Pinto going into a Cadillac. I really enjoy it but it's like a girlfriend, I got to take care of it and watch it. I installed myself and I hired an electrician to inspect the input. It’s a big tub and I had to lift it up on to a nine-foot deck so I had to use my pump to do it. Furthermore, I'm most impressed with their service. I called up and said I’m having an issue with the tub. The guys there, the next morning, not only fixed it but updated all the stuff that’s been recalled without even being asked.

We like Cal Spas' products. We did our homework and decided to go with them and purchased a Patio spa. Their installation team was excellent and everything went smoothly. It's a very excellent product and the store sells it very well.

I was looking online for a Jacuzzi and I found out about Cal Spas. I like the design. A lot of the other spas were a little cheap and this one looks like it has high quality. It was also the decor of my house that's why I chose them. The model I have seats three people. It's very hot in California right now, so I sit in there, not turning it off so it's almost like I'm swimming in a pool. When I turned on the lights for the spa, it's like a disco ball because it has rainbow colors. I don't know if it's the model I got but they should have something different than that. It looked like I was having a rave in my backyard when I turned it on. I'm a little too old to be raving anymore so I don't want my neighbors to think I'm having some kind of EDP in my backyard.

I like the style of the Cal Spas hot tub and their warranty was good. For installation, I had to get a crane to get the tub up and over my house to get it in the backyard. Everybody was out there watching probably hoping it fell over the roof to give them something to see. That was a little bit of an experience, but all went smooth.

We drove by and stopped in on Cal Spas while they were in our neighborhood. We like the price and the people so we decided to give that a try. We really appreciate the spa and we really like it. It's been a very good experience and we'd recommend it to anybody.

It's been good with our CalSpas tub. We have it for a year and my husband uses it for exercise. Their reputation and price made us choose it over other companies.

We've had Cal Spas for a year now. We chose it for its great price. The installation wasn't a fun experience. I think the two workers were having a fight with each other so they did a crappy job in putting up the gazebo around it. The finished product then looked like something that came from a used place, so I had to call them back. Cal Spas sent someone else instead to fix it and do some touch-ups, and I'm happy with the spa now. We saved on water with it since we don't have to keep refilling it up like we did with our in-ground one.

We've had Cal Spas for 14 years and we're on our second one now. We had the first one for about 10 years and pretty much ran it around the clock, even over the winter. We live in Minnesota so it saw some pretty brutal winters and it lasted a long time, so we're pretty happy with it. It has improved our living space and recreation time. The kids use it, too.

Cal Spas was a completely different type of spa. It's definitely better than the others. We got the Softub from them. I wouldn’t say their team was friendly but they know what they're doing. We thought we needed to purchase new filters but they advised that the amount of time we had with our filter is good. We have the tub in the entire outdoor patio. We spend more time there and less on vacations because we have the spa now. Our electricity bill did go up quite high compared to what we had before but the hot tub is better for the family having it. There's more time spent together because everybody wants to be in it.

I was at the mall and Valley Spa was having swim spas and found out about Cal Spas which they have on sale. I chose them over other manufacturers because of the price and availability. They told me what I needed to do to get the slab put on and gave me the number for the electrician that they use and somebody who would build the deck around it because it was going above ground and they helped me with getting everything going. They had no problems. Our spa was brought in before they assembled it, was put on pillows and was put perfectly on the slab. Since then, I got the lid off of it so I don't have to do it myself and got the chemicals down. It's there when I want to use it.

Cal Spas had good reviews online and they had the size and the price that I wanted. We had a hiccup with the installation as the lights didn’t work, but they came right out and fixed it, so it was fine. It's been awesome since I had the tub. I'm more relaxed, with less television and more exercise. I've also an improved outside space.

This is our first time to have a Cal Spas tub and we use it almost everyday. It's really good. We went back and bought chemicals from them and they've been very good, too.

I bought a spa from Cal Spas about four months ago and we have not installed it yet. Their team was great. They were helpful and informative. It was a good experience.

I went with Cal Spas because of the price they got. Though we did our own installation, their team was good. The hot tub is fun and entertaining.

Cal Spas was local and had a showroom so that made it simple for us. I had a really good experience having the product installed in our home. I had it for about a year and it relieved the back pain which I got it for. It's been a good spa.

I've been wanting a pool and spa place and I like Cal Spas so we chose it. The thing has been perfect for the year we have it. It’s nice, with some bubbles coming up in warm water and the colored LED lights show.

Now the product is good. I have owned 3. But the owner of the Bakersfield store is awful. He never keeps his promise of a service. I ordered a brand new side panel on a brand new hot tub that received a scratch in from the delivery people. He promised me at least 4 or 5 times that he had it and would install. He kept giving me the runaround and dates he would have someone come out. His repairman is a joke never returned my calls.. He would tell me he can't hire good people once he told me his daughter would install it. He never answers the phone and does not give you written orders unless you actually buy something.

I purchased a Cal Spas hot tub through Home Depot mainly for the size of the tub and the price. Delivery and set up were no problem and I had a licensed electrician do the wiring. We filled the tub and everything seemed to work fine, but the next day we noticed that the water level had dropped. I found a leak in the main suction line to the pump. I contacted Cal Spas and they sent a local tub supplier to fix the problem, but they were not able to get a proper seal and parts had to be ordered.

We bought 2 jets already for $35. Now we have 3 more that need to be replaced. We really did my homework before purchasing this hot tub. I even drove a hour and a half away to wet test a Cal Spa because that was the closet Cal Spa dealer to us. We have several other spa dealer closer to us like Hotsprings, Caldera, Bull frog, Jacuzzi and Sundance to name a few. There were a lot more and wet tested them all. We finally decided on a Cal Spa.

It was an easy installation. Overall, it was a fine experience.

I'm extremely satisfied with Cal Spas. My friend owned a product from them, and I had them install the first hot tub I've ever owned which went fine. We still go to their store to buy chemicals and their reps there are helpful. We use the tub at least four times a week and since it was here, it has improved our living space and allowed us to have more quality time. We were considering going with a cheaper brand, but in hindsight, we’re glad that we chose Cal Spas - excellent quality is what we wanted.

My Cal Spas tub is a smaller and less expensive one compared to the other spa that I had, which is a Marquis. Cal Spas installed my tub and it was easy. When I filled it up though, it was not exactly level. That's still an issue and it's not that bad, but it is a few inches. I can see that the water is higher on one side and lower on the other. Also, it doesn't have the clarity of my other spa, but overall, I'm pleased with it. I like to turn it on at night when nobody's out there. Their manual to adjust temperature and time is pretty weak. It’s black and white, you can’t tell the pictures. I have to literally got to have it out here with me to try to work through it. It could be better. But, it's nice that Cal Spas have a retail store to go to. The other company had a retailer but they sold all kinds of products.

I saw Cal Spas at a home show on March 20th of 2013 and wanted what I saw. So I went down to the dealer the following day, applied for financing, and was approved instantly. I made my first payment on the spa and had it financed since then. But I waited for the spa to be delivered for over two years and when it was delivered, it was dropped in our backyard in plastic. The company that I purchased it from has given us zero services. They did not set it up and we were shown nothing. So my husband installed the spa. When we had two leaks in it, we had another spa supplier come down and fix it twice. I know it’s not Cal Spas’ fault, but I'm dissatisfied with the dealer.

The spa pictured on the website does not give the consumer adequate information to make a solid decision. The manufacturer kept us waiting for weeks to deliver our spa and upon its arrival it was obvious that this was not going to work for us. The bench seating is very uncomfortable. The seats are low to the ground which makes getting up very difficult and the well is small (if 7 adults were to sit in the spa we would have to have our legs on top of each other). Although I contacted the manufacturer immediately they refused to take the spa back or consider giving us credit towards a tub that would be more comfortable for us.

We have our Cal Spas for six months now and it has helped us. No problems getting it installed.

I went with Cal Spas because there was special financing offered. But I wish I never would have done it. It was horrible and I've hated everything about them. The customer service was terrible. Also, I find the stereo on it to be of very poor quality. In fact, it initially didn't work. I was charged around a thousand dollars for it and the speakers are of poor quality. Well, it isn't even so much Cal Spas but the spa store where I bought from. I'd never deal with them again.

We bought our patio spa from Cal Spas and have been using it for a year. This company has been pleasant. There was a pipe that was broken and the dealer took care of the warranty work on it. Cal Spas is a pleasant company.

I used to have a Secard hot tub for 20 years and it was fine, but a lot more expensive. I've lived in our area for 60 years and Cal Spas has been there forever so I went there. I chose Cal Spas because it's not as expensive as Secard. I like Cal Spas a lot but right now, my tub has a couple of the jets that're not working right Since I have a service contract with them, I've got to call for them to check it. Other than that, I've had no problems with it. Their team was really good and helpful and I had a good experience in installing Cal Spas, since it was not difficult. I enjoy the hot tub and was very happy with the whole experience.

We've always owned Cal Spas. We've had two used ones and last year, we decided to buy a brand new one. My husband loves spas and he gets in them every day. When we first purchased the spa, the plastic that they tear off from the outside of the spa was melted onto the actual wall of it. We've also replaced the motor through warranty because Cal Spas already replaced the motor in it but it just never worked. My husband called their rep but he never returned his calls. So my husband had to go in town every time to get business taken care of. It was hard to get a hold of their customer service rep and everything he promised never happened until I spoke to somebody at corporate and she helped me get through to a repair person that does warranty work here in town.

I've had my previous hot tub for 20 years and just got my Cal Spas last year. I'm still struggling with the Cal Spas hot tub, but I’m finally getting to the point where I am learning it. Their team did great installing the tub. I also had them come out and fix a couple of things on it, adjust whatever that I've done myself, with really cheap jets in it. They also put a new radio in. When it first came out of the factory and they hooked it up, it blew. Evidently, there was something in the UV light that was not put together right in the factory and it would blow the circuit. Dealing with their people had been very good. I've normally dealt with local and this one is out of the city. It's 80 miles from our house so as far as getting stuff, it's obviously a little more of a challenge, but I can do it online.

I've owned Cal Spas' Connect model for less than a year now. Having it made me relaxed and it improved my backyard. Although the Cal Spas people don't get back too quickly when I have issues, they've ultimately resolved them.

We purchased our spa from Cal Spas due to its quality and price. It’s a six-person spa that my wife and I use to relax after we work outside. The three gentlemen that came to install it were efficient and did a good job. They put it right where I wanted it and it has enhanced our outdoor living space. We had some issues with the tub for probably the first two months that we had it and Cal Spas were very, very prompt in getting a technician out to look at it. Their customer service is good and their technicians are knowledgeable. It was an enjoyable experience.

There were three guys from Cal Spas who installed the hot tub. They brought plenty of plywood and did not bring the lift support because somebody in the office forgot to list it, so they were out of them. They drove to Lancaster which is a good half hour drive each way at least to get one from the showroom but unfortunately, it was all rusted. So they still had to replace it. But we were able to use the spa in the meantime, and then they brought a new one out two weeks later.

We chose Cal Spas because of the layout and some of its features. We've been using them for a year and a half. The hot tub has been great and I enjoy it. I did have to pay for someone to come out and fix it but the parts were covered.

I got my first tub from Cal Spas and I was happy with everything.

The guy that was trying to fix our previous hot tub was a Cal Spas dealer here in the Phoenix area and he recommended the tub to us. We have Cal Spas for two years now and it has been excellent. The installation was very quick and they did everything that we asked them to. They placed it in the right place, made sure that the electrical was all working before they left, then they came back later and added the tub cover. Then when we wanted a lift on the cover, instead of having to put it down on the ground, they came again and did that.

I had another hot tub, which I bought nine years ago and it wore out. I went to one of Cal Spas' shops. It's been six months since I bought their hot tub. When I bought it, they told me that they would come deliver it, and put it in place. I paid for it. The next thing I knew, they told me that they’ll take the old one, bring this new one up and they wanted me to pay for it. I told the rep, April, that I wasn't paying for it because that was not what she told me. I had my own electrician come up and set it all up. The tub, even to this day, vibrates loudly. It makes a lot of racket, even when I'm in it. I called Cal Spas up and they had a guy come up.

Brad sold me a spa from Cal Spas and was professional and friendly. I have arthritis and the spa has impacted me quite a bit since having it installed - it's a good experience.

We've had our Cal Spa for six months now and we use it once or twice a week. We're totally satisfied with the local dealer who installed it and with the tub, too.

We were using Spa-N-A-Box - a portable hot tub. My wife and I weren't sure we're going to enjoy it but after experiencing the warmth and all that, we definitely wanted an upgrade so we bought a real one. My friend and I installed the Cal Spa tub and hooked everything up. The functions on it are very simple and I had no issues. It does have the light, a stereo, and a waterfall. It has around 20-30 jets and it seats five. I’m very happy with it, especially the price. It’s at a vacation home up by Yosemite here in California. When it is cold outside, it’s nice going into a nice, warm tub. It’s relaxing and refreshing. Every time we go up there, we’re always working on the place, so after a good hard day’s work, it’s nice to go into something that’s cozy. We really enjoy it. I would definitely buy another Cal Spa and I would definitely have a spa all my life.

Cal Spas is the number one name in spas and hot tubs, so I got my first tub from them and I've owned it for a little over a year now. I definitely feel more relaxed with it, since it helps relieve anxiety and work stress. Although I once had an issue with the franchise where I bought it from when the tub was still covered under warranty, but I got some help from the corporate team and I was very satisfied with them.

I bought a Cal Spas hot spa for my wife from Valley Pools because her back and hip are sore. She uses it every single day and she loved it. The experience of using it was really good. It was great for us and we're happy with it. It did what we wanted and it relaxed us. But we only used it for a month and a half because we sold the house and the spa went with the house. However, we're building a house now and we're going to buy another Cal Spas. We loved it!

We had our old Cal Spas Jacuzzi for 14 years and we really liked it. We just got a new one a year ago and we're ready to turn it back in because it doesn't keep clean. We even have a repairman come to try and show us what we might be doing wrong. The pumps or the filters don't keep up with it. There's only one filter that we change every week and it's smaller than the old one we had (the old one had 2 filters). Also, there's no basket for filtration.

Everything was spot on. The installers pretty much just delivered the Cal Spas and that was it. The tub improved the outdoor living space and it definitely brings up my quality of life. Jumping in it before bed relaxes me, makes my muscles feel better and gets me ready for sleep. I also love the modern look and the quality of the way it operates seems to be topnotch.

We wanted Cal Spas and the price was okay. We had an issue with a leaking light that had broken during transit which the installers didn't notice so they had to come out and fix it a week or so later. We enjoy the hot tub and have been more relaxed. However, we've not been able to figure out how to get it to turn off because it's loud. It has an engine and the manual isn't very good. It would be nice if they would be a little bit better with the manual.

I liked the way that Cal Spas' hot tubs looked and had these fun features. Cal Spas is a recognizable quality name and my place of business is in the same business location as theirs. I bought the Swim Spa, and it was a positive purchase experience. They gave me a good deal, so everything was as I expected. The installation team did a good job. It was a tough job but they got it done. After the spa was installed and filled up, there was a leak that was coming from the underside of it. I contacted Cal Spas and they came out the next day and identified and isolated the leak. It was a broken part, so they ordered the part. They were back within two weeks with the new part and installed it. Everything’s been good since. I've been using the spa regularly to swim and exercise.

I've been looking at the Cal Flame grill in a gas company in Greenville who's sell outdoor grills and outdoor deck furnishings. I got the grill at Christmas last December and it never worked. There was always something broken on it. The lights, rotisserie, the searing element also wouldn't work. We never could get it to work as it was supposed to.

Cal Spas' installers were decent. They just brought the hot tub up there and installed it. The tub's a nice place where we can sit back and talk so we enjoy it quite a bit. It's a relaxing getaway from regular life and overall, it's a nice thing to have. I think everyone should have a hot tub installed.

I'm very happy with everything and the experience is 100%. Good quality and good merchandising. I got my money's worth out of my new tub. We've got Softub before and that's a joke compared to Cal Spas' because theirs are of good quality and they're a lot better than the others. I'm getting more for my money. What I got is fiberglass, sits six people, has its lights changing colors, and has an automatic filter system so I don't have to worry about keeping my water clean. It also has more features than the other ones which look plain and cost around $5,000. My Softub lasted not even a year. It's lighter and not deep enough. I have to crouch to get in. But with my new tub, I just got a couple of steps and I get in there.

It was the end of August when we purchased our first hot tub. We live in a rural area and the next largest city next to us had a Cal Spas dealer with a showroom. So we went in and they were easy to deal with. Unfortunately, it's been a terrible experience and I've been so disappointed with them for it had nothing but problems like terrible leaks. It's been broken down probably a third of the time since we've had it.

The swim spa that I tried in their warehouse was good so I went ahead and bought it, but I'm disappointed because what I purchased is different from what they showed me. What I purchased turned out to be a 12-footer while the one I tried out was 16. It's very difficult to swim in it. I do cross-training so my idea was to swim, but it's just sitting there. I never noticed the difference in length because it took another few months before I started to use it. The installation though was perfect. Their personnel's performance was excellent, they were very polite, and everything went well. They delivered what I signed for on time and they were very good. The unit itself was good. When I availed their service they also responded very well. They came and they fixed the two issues that I had. I haven't had any other issues with them, except that it's too short. I would recommend it to a friend on the basis of their service.

We thought they were a good product so we purchased from Cal Spas. But the hot tub was leaking and we had to have a guy come out here and repair it a couple of times. And it still leaked so we sent it back. My husband did most of working with people at Cal Spas, and it just wasn't a good experience.

I had the tub crammed into my backyard and everything went okay. The company that I bought the Cal Spas hot tub from replaced the control panel because the little push button pad didn’t seem to be responding. I would repurchase from them based on my experience with this one.

We purchased a barbecue grill from Proficient Patios about a year ago. We let them know that the little lights inside the grill itself burned out after just a short while. They sent a technician to replace the light bulbs but he found out that it was something to do with the wiring and not the light bulb itself. He was supposed to replace that part but it was not completed. We ran into cooler weather and weren't using the barbecue as much and so we forgot about it. We need to follow it up because now that the weather is warming up, we would like it to get taken care of. We enjoy the barbecue grill very much. It heats up fast and gets to a high temperature, so we've been very happy with the results.

We've had Cal Spas in the past. We had one 10 years ago and then we got one through Costco, which was some off-brand I never heard of. It sprung a leak and so we got another Cal Spas to replace it. Between the two brands, the Cal Spas seems to be performing better. When I had problems with it, the young lady in customer service was very helpful in resolving them. There was one where there was some screws that were rusting. She got me replacements screws which seemed to go in okay. Then we had a problem with the filter cover that cracked. She arranged to have the whole thing replaced.

I like Cal Spas better than other manufacturers. I've used them for almost a year now. The installation team was friendly. They were good and fast in installing my six-seater hot tub. My kids use the tub all the time. I just have had issues with the lighting system. I can only get the blue color light on the lighting system and Cal Spas have come and changed the keypad once already. Other than that, it's been a very good experience.

My Cal Spas hot tub seats six people and it's got 50 jets. It's awesome and I love it. I'm really happy that I have it. I had a problem with noise and it took a few visits to resolve it, which was a little frustrating. What I had asked for was an isolation mount for the motor because it was vibrating and it was really loud. They kept trying other stuff and weren't solving the problem. They were trying a workaround by putting little insulation in it. Nothing's going to work because it was vibrating. It took two or three tries for me to finally get them to put in the isolation mount which solved the problem.

I purchased Cal Spas' Hawaiian tub through Emerald Spas in Salem June of last year. We've had issues with the little pendant lights. We had one that came out and they don't seem to work like they're supposed to. So we've had to have that issue worked on a couple of times. It caused a leak in one side.

We’ve used Cal Spas for about a year, and this year, I purchased a new, five-person, above-the-ground model. Installation was fairly quick, and the installers got here on time. The tub is pretty to get into. They moved it into position, uncrated it and plugged it in. They gave me a brief overview on how it works and it didn't last any more than an hour or two. But I was not a hundred percent satisfied in dealing with their team. It seems like there is only one girl in charge in the office who really knows what she's doing, but she's not there all the time. Her hours are a little hit and miss. And when I did get somebody else other than her, the service was terrible. They said they'd call me back but they didn't. It was just somebody from the warehouse who happened to pick up the phone because it was ringing. The people in the office were less than desirable. There are some people that should be praised down there but overall, they need to get their act together.

The installers from Cal Spas did a great job. Everything was spotless when they left and the reps were helpful and very courteous. They were reasonable and very efficient.

I love it. Makes me relax after a long day on my feet. I sit in there about an hour. The hot tub does its magic. I could stay in there for hours. I'd recommend it. Its guarantee practically says it all. I never have any problems. The hot tub always runs very smoothly. I'm completely satisfied. I'd recommend it to all my friends and family. Its appearance is very up to date and stylish. It's actually quite pleasing to look at but there are several different styles to choose from. Buy one. You will love it. The value is well worth it. I use mine every evening so I'm getting my money's worth. I have no complaints. It fits right into my budget. Again, I'd recommend it.

I did my purchase from Cal Spas online. It was not a very good experience with them. The product wasn’t installed. They brought it in, had no clue what to do with the hot tub. They removed the hot tub before, truck was too small they almost dropped it. They didn’t have the equipment to put it in, they just dropped it and left. I’ve only used Cal Spas for six months and the heater went out of it. Nobody wants to show up for the services. They’re all a hundred miles away. I’ve talked to the warranty department several times. They give me the numbers and nobody is there. Business is closed. When I contact somebody, they say, “We don’t go that far.” It’s a mess. They're are not helpful. If I do it all over again, I wouldn’t do it that way. I would’ve bought it from a local vendor.

I've owned a spa since 2000 but they said they stopped making the jets that would fit for it, so it was a bit of a problem to get those parts. But that old spa had the lifetime warranty on the heater. Now, I have my second one from Cal Spas - an above-ground, patio spa, which has around 40 jets and can accommodate 6-8 people. It was installed by their team easily.

We saw Cal Spas at an outdoor exhibit, liked it and bought it. We liked the fact that it had lights and Bluetooth. We had some problems with the above ground spa initially and they've had to come back several times. But they finally got it to work so everything is working and it's all good. They stand behind the product 100%.

I've had my portable spa from CalSpa for a year now. Their team took care of my spa, answered my questions, and were friendly, so I'd recommend them.

We purchased our Cal Spa from Sears and we have a lot of confidence in Sears for appliances. We installed it about a year and a half ago and its impact is very positive. It’s had a lot of use and it’s been a great purchase. Until today, I’ve had absolutely no problems with it and it’s worked to or exceeded my expectations.

A friend had purchased from Cal Spas before, then I had a tub installed from them which was an easy experience. The Cal Spas team have been great. Whenever we've had any kind of issues, they have come out or have addressed them quickly. With the tub, I have survived the winter and am happy.

I'm in the pool and spa industry so I've known about Cal Spas for a long time. Everybody was great. They were all professional and knowledgeable of what they were doing. I would recommend them to a friend.

I've used Cal Spas as my provider for about six years and have had two spas installed. I liked the first one a lot and the second one is similar to it. It's not quite as good as the first spa but it's fine.

I got something going on in my tub and I can't figure out what it is. The chemicals are right and I'm getting a real thick scum all around it. I've had it for a year now and I’ve changed the water, and I'm still having a problem with it. I'm gonna start doing some analyzing on the water and tub and see what's going on because I'm on city water. I did some research on the internet and found Cal Spas. I got it all arranged to have it installed and the process wasn't difficult, it's just knowing how to get the equipment in here to set the tub up. The dealer that I bought the equipment from was professional and friendly.

This is a good brand and it lives up to its reputation. Always did what it was supposed to do and never let us down. Would recommend it to anyone wanting to buy one. It holds up against weather and people also. 5 people could get in and it still did what it was supposed to do and surprised me at the durability of this brand. It looks good with anything and you can choose the color you want it to be. It comes in a variety of options and you can choose what you want. Good value for the money. Would buy again if I had to. Worth every penny. If this is what you want to invest in. It will last your lifetime and more.

I purchased a Coleman Spa two years ago. Within the first 9 months I had a huge water leak. They have no techs in MT and winter was close. After lots of arguing and being on hold 35 min a call a local plumber got it improper Glue caused pipe to come apart. Well now again. Plastic came off drain valve in winter. No glue again. Result. CRACKED SHELL. No water in winter during the night when all of the water leaked out. No one to look at it and no one higher up to take my complaint. Owe 1400.00 on a spa that is cracked. BEWARE.

We chose them over other hot tub manufacturers for their price and product, and we've been using Cal Spas for 18 months now. We've been really pleased with our experience with them.

For four years now, we've had a spa in the corner of our yard and we thoroughly enjoy going in it, relaxing and having a glass of wine. We've had a very relaxing and positive experience. The installers were very good and they even recommended an electrician to run a 220-line out to where we have the spa. It was very easy to work with Cal Spas and we are now reaping the benefits of a lot of planning and hard work.

Cal Spas seemed like the right tub so I got it about nine months ago. It was patio style and their team have worked on it twice because I had some small issues with it that they fixed. They're good guys and service-oriented too. I feel more relaxed with my Cal Spas hot tub.

We got the barbecue from Cal Spas, and it burned up around 9 months after we got it. We then took it back to Cal Spas where I got in contact with the lady there and then she was getting in contact with the manufacturer of the barbecue to service the unit. They ended up replacing it. The team was very helpful.

When I bought the house, it had a hot tub that came with it but it wasn't really good so I got one from Cal Spas and have had that for about a year now. They purchased my old hot tub back from me and gave me a credit which was pretty good. They took the old one and put the new one in, gave me the instructions and off they went. When I first hooked it up with the new service to the new electrical, there was a problem but their CSRs walked me through that. So far, I use our hot tub at least four nights a week and I'm really happy with it. It works great. The whole experience was seamless from when I went into the store, to purchasing, to delivery. It was really quick and painless.

My experience with Cal Spas has been very good so far. This includes the installation process. The hot tub helps with my sore bones too. However, it doesn't seem to keep spa as clean as my previous experience and I'm having difficulty finding replacement filters.

Everybody I talked to said that they're going to buy a tub by Cal Spas, so I got one. The installation was good. I just wish the jets were more powerful. Also, I have had a few warranty issues with it. And although they fixed everything, knowing I had two warranty issues in the first year, I got a little eerie. On the other hand, the team was always knowledgeable about chemicals, and they're very helpful when I asked questions. They've always done a good job.

Cal Spas did a barbecue island for me. However, we immediately noticed there was a design flaw. There was a hole on top of my island as if a cold air would go out from it. I asked them if they'll seal it and they said no, and that's how it comes. It won't operate properly, so we went back and forth, and then they started ignoring me. And I put a bad Yelp review for them. The following year when the LA County Fair was coming around, they got in touch with me and asked what was wrong with my island and I told them it doesn't work. So they sent some guys out, I told them what to do and they fixed it. And now, it works perfect. It took a year but I'm happy with them. The product that I have now is great. Therefore, I would recommend them if they're selling their products now the way that they've ultimately fixed it. But if they're selling the crap they sold me the first time, then I wouldn't recommend them at all.

We've been with Cal Spas for four years and their product is good to have in minus temperatures. We had one issue with it but that was covered under warranty. So overall, the product's been pretty good. We've had a very positive experience so far and we're glad we made the purchase.

It was my birthday and I was looking for a tub like the one with Cal Spas and I live in the area next to their showroom. It's the first time I've ever had one in my life, and it's been a year and two months. So far, it's working all right. Their team was very nice. However, they don't do much about telling you anything, and I didn't like that. Also, they only wanted to drop the product off at home, put it down, and then they were be ready to go. But apart from that, the tub is fantastic.

A friend recommended Cal Spas. The spa ended up having a leak through the piping system a couple of months after installation. The team came out and did the repair. One of the things that caught me by surprise was that I had to pay $80 for them to come out. The parts were on warranty, but the visit was not. My expectations are that a company should stand behind their product. If there’s a defect in the product that causes something unexpected and is under warranty, the service call should also be free of charge. I will not buy anything else from them should I end up buying another hot tub because of that. Apart from that, it's been a very beneficial and enjoyable experience. The tub still needs to be cleaned more than I would like and we find it sometimes challenging to keep it chemically balanced. We use it when it’s in working order and I haven't had a cold since we’ve owned it.

We like Cal Spas very much but their cushions really suck. It has only been a little over a year and they look like they are melting. We have the LA Spa before and I wanted to have a good spa and I heard Cal Spas were good, too. So we tried them and they were good. The only thing that didn't work well is the salt machine that I took off from my old spa because it's not the same motherboard. So we'll have to buy another salt machine which will work well during that time. Now, we're using chlorine pucks. Another thing is I don't like the screen. Sometimes the buttons stick, and during the night I can't see what are the numbers. There are only three buttons to do every option. So I don't like how it works. It's complicated to go in the cycling of the filtration and there's no light on it. But otherwise, we like the spa.

I have a grill and outdoor kitchen equipment from Cal Spas. My outdoor living has improved since I installed the equipment. However, I've been waiting to have some parts replaced and they haven't gotten back to me for over a month now so I have to call them back. But overall, my experience with them has been above average.

We bought our hot tub from Cal Spas in September and it has been a relaxing experience. Their installers were good and they walked us through the product and we're now enjoying our tub.

Cal Spas has been our provider for 10 years now and they've been very good. Their products are much better compared to the hot tub manufacturer we've used before. Product installation was a very smooth process.

I went to the Bloomsburg Fair in the late September of 2014 and bought a tub at Cal Spas. I was sold by the light accessories and was also attracted to all the waterfalls and the fountain. I didn’t want any of the electronics like the music or TV. They had the largest amount of jets for the amount of seating I wanted compared to other brands and also the most lights.

Cal Spas has been awesome. The salesman we worked with showed us the range of things. We were looking at everything from new to previously owned and we ended up with something that we're happy with. They've sold a great product and their service, delivery, and set up were also very good. The advice they gave me about how to run and maintain was very good. They even came out and did that in person. We continue to get supplies from them and it's all good.

I purchased a tub for my previous home from a different vendor and I wasn’t happy with the service there so I went to Cal Spas because they service all types. When I moved and it came time to get a new one, I trusted their expertise. The installation went fine. It was November 14 when it was supposed to start snowing in the afternoon, so they were supposed to be out in the morning but they were late. So they ended up finishing it in snow. But it was installed correctly - all’s well that ends well.

Cal Spas has good products and the sales was low-pressure which was nice. On the other hand, I did have issues with the service department from time to time with the communication and willingness to assist - hard to find the right people to help me. But overall, I'm satisfied.

The only hassle I've had is the jets. The inside broke out of them and I had shards of this plastic showing up from the bottom of my hot tub so I just knocked out the center on the rest of them. They were all breaking down, and I don’t know what the issue was. They said we probably hit it with our foot or something. My wife and I are the only people that use this hot tub and we don't mess around with it. But other than that, the hot tub’s fantastic. Before having Cal Spas, our other hot tubs were a little hotter which ran around 105 to 106. Cal Spas only runs at 104, but we’re getting used to it and it's comfortable. The installers that came in were good. They took the old tub out, slid the new one in and had a couple of minor issues, but got everything resolved.

I had a horrible experience with Cal Spas and I would never, ever buy from them again. The process was really bad. It was my first spa and my wife and I were very happy and excited. We did research between different brands and manufacturers and decided to go with Cal Spas. When I was there, I took a picture of the spa I wanted which they had on display and it looks almost black. As for the marble, they explained to me the color might change a little bit because of the lining, but it was no problem. When they delivered the Spa to my house, I have pictures to prove the original spa that I wanted at the fair and the one they delivered in my house was a different color.

We’ve had our spa for a year now and we like it. However, we did have an issue with the motor and their people were professional. They dealt with it and didn't give us any excuses. They really took care of everything. I would definitely recommend Cal Spas.

I’ve used Cal Spas as my tub provider for a year and a half now - my first one too. Everything was fine during the installation process and there were no problems. I’ve also called Leanne over at the Cal Spas in San Bernardino a number of times regarding different things and she’s been very helpful. Overall, the tub’s been great and enjoyable. The experience was seamless.

I have a 2-3 seater tub from Cal Spas for more than a year. Their product and service was excellent and I'm very happy. There were some minor problems but they were very responsive and fixed them.

Cal Spas were on the list of places to try and I got a Cal Spas hot tub in November 2014. I used a different hot tub manufacturer before and things have gotten better over the years. However, there are some things about the product which I’m not happy about. I couldn't turn the jets on and off. They didn’t last very long before they started getting sticky. It is what it is though. Nevertheless, I’ve recommended them twice. I did have a warranty issue last fall and it got settled. Cal Spas were easy to get in contact with.

Cal Spas went out of their way to be a bit more than what was provided. I've been very satisfied and I'd definitely recommend them to a friend.

I first bought from Cal Spas in '86, and everything's been fine with them. Everything went as expected with installation. I just everything about Cal Spas. We ended up getting our second one because our first one lasted forever. It froze. Turned into a 400-gallon ice cube. My homeowners insurance covered it, and we got a new one. If there was any complaint to make, it would just be the maintenance. There’s a lot of maintenance to keep up the water.

I bought a hot tub from Cal Spas last summer, at the LA Country Fair. There were different vendors available for browsing through but I ended up selecting Cal Spas because I liked the quality of their products and the variety of options they had that were available. They offered a lot of information, too. The people that dropped it off were really helpful. They told us where they believe would be the better location for the spa to be installed and they guided us through the maintenance. The hot tub improved our outdoor living space. We haven’t had a chance to use it recently because the temperature isn’t really convenient for the hot tub but overall, it's a great experience and a good alternative thing to have around the house.

We’ve used Cal Spas for almost a year. Everything went smoothly during the installation and their guys did a nice job. However, we have well water and for the most part, we’re still struggling a little bit with the right solution for the water to make sure that the tub lasts a long time. Also, five of the jets that twirl have disintegrated within six months even though we have a cover on it and it’s not in the sun. They were replaced, but we still don’t understand why that happened and it’s a little concerning that they would wear that quickly. But that aside, it’s been a good experience.

The experience was horrible. It took about four months to get the complete installation done. I filed a complaint with Cal Spas' corporate office and sent many emails. We bought a barbecue island thing, which is another part of the Cal Spas line, and only the unit came, and it came damaged. They were on backorder for the refrigerator. Then, they had to bring the unit back. All in all, it took about nine months before we were able to use our item.

We’ve been over to a fair in Marysville where they were showing Cal Spas, then we’ve had our very own last summer. It's the first spa we've ever had. We've used it only about four times because my wife got her leg hurt right after we got it and she didn't want to use it until her leg healed, but in the few times we've used it, everything worked well and I think they did real good with it.

I've been married 40 years and every 15 years, we get a new spa because we're spa people. We bought Cal Spas in June. It has what most closely fit our needs. It has more complexity to it as they offer more things but we didn't have any initial issues. With our old hot tub, it was pretty straightforward. But after nine years, it had wear and tear on the parts.

My Cal Spas is a nice big 8 x 8 unit with all square seats with a motor pump for the pulsating chair on one side. It has a nice radio system but the interface for it is horrible. The waterproof remote lasted all about a month and it stopped working. They said because it was water damaged, and there was no warranty on it. I would not recommend the stereo system to anybody in Cal Spas. Overall, I'm not unhappy with it but there's room for improvement on little things.

Cal Spas has been my hot tub provider since September of 2014. Having it installed was pretty easy. When we had a heating element go out, the dealer came right out to fix it. It was not a problem since the tub was under warranty.

I first purchased a spa from Cal Spas about five to seven months ago. I went with the biggest one that they had. The sales representative was very helpful when I went over there and they said if I needed anything else or had any more questions, to feel free to come by. The installers were very professional when they came to install my spa. I didn't have a spa before so I had to get the electrician to come out and install the plug. But other than that, the spa looks great and has met my expectations.

Cal Spas was a better deal so I decided to go with them. I've had Cal Spas for a year and has made my life relaxing. I installed it myself. The only problem I had was there was a glue that kept coming out of the water - in the pipes where you glue over stuff in. I had to drain it about three times before it finally got rid of it. And I asked the Cal Spas team about it but that problem got solved.

We bought a house that came with an old spa in the backyard. So for twelve years, we had an old spa that was disgusting but worked. We knew that it was time to get a new one because we couldn’t even read the numbers or what the spa does. And our neighbor got a new spa and it’s like, “Oh my, that’s what a new spa’s like. We need to do that.” We got a new one from Cal Spas because of their location.

Dave is the Cal Spas Service Manager that I worked with and he was Awesome. He truly cared and spent the time talking with me to show it. Dave also proactively called me to ensure good results. I really appreciate that and will always do business with a person like that. I am also satisfied with the refund applied to my account for the board that I replaced. As a suggestion to everyone installing or replacing equipment like this: It is very quick work so get it all on video. That level of documentation would make this a lot easier. I am sure it would be annoying to the person doing the installation, but it is your brand new hot tub that you need to take care of.

I have a stereo and other stuff on my tub that I’m not really happy with. I’ve a little difficulty changing the filters, the little bearings and the big rotating jets seem to keep having problems, and the speakers don’t work very well. I’ve already had techs come out to replace some of the jets as well as the speakers. But apart from these, I like my Cal Spa. I’ve had it for a year already. I went with Cal Spas because of their price, and because I wanted something with powerful jets and the features that my tub now has. However the installers experienced some difficulty. They scratched it up a bit and tried to repair it, but couldn’t, so that knocked a little bit off the price. But using the tub has gotten rid of some sore muscles, and I’m happy with my experience.

I'm in my second year with my Cal Spas hot tub and I'm satisfied. The guy that was helping me at Cal Spas when I went there seemed really nice and helpful. Having the product installed was okay but kind of difficult. The siding still hasn’t been fixed because they had problems with the electricity when they installed it. So one side is bubbling on the hot tub but it’s not really that bad. They had a guy that I used to call and he said he’ll be here now but he never showed up. But I haven’t tried them recently because I’ve been so busy.

We bought a house, and we got a new tub from Cal Spas, a floor model, because the old one didn’t work. Their team did a good job in removing the old tub we had, and did a good installation of their product. Everyone in their team was friendly. Now we use the tub all the time, and I would recommend it.

We've had Cal Spas' seven-foot model for a year now. They had a special sale promotion then so we purchased it. We really enjoy it. Our only disappointment is that we got a module that allows it to be connected to the internet through Wi-Fi but it has not worked and I haven’t found a solution for that yet.

I had a small unit before my Cal Spas tub, and the two are like night and day. I prefer the latter. It’s really great and I’ve owned it for about a year and a half. It’s a 6-person spa. However, when we first got it, two of the clips broke off on the ledge. We asked the manufacturer to return our calls, but they never did. But other than that, I’m satisfied.

Cal Spas' staff were helpful throughout the whole process. They came out and demonstrated the product and then we went and purchased it. Installation was a good experience. We like the spa. However, we had noises with the jets, the o-rings fall apart and cause the jets to leak, and the screws come undone on the corner panels. But other than these, I enjoy using the tub. I’ve always wanted one and it's nice to have. It helps with my muscles and back. I drive a lot, so it really relaxes me. Their people were also helpful with any type of questions I have or how to operate the tub.

The installers didn’t do things that I thought that they would. When I was sold the product, they said that we would never have to add chemicals. But when they delivered the spa, the guy started to tell me about the chemicals I had to add. I told him that the salesman told me that I didn't have to because it was the new thing where I could just put it in and change it. It was completely misrepresented. Had I known that at the time, I probably wouldn't have bought it. It was a big bummer! I also had a problem with the tub and the first time Cal Spas came out, it wasn’t fixed. It went another six months before I had them again and then they finally fixed it. The people are nice but I don’t think it’s been a very good experience.

We liked what we saw from Cal Spas, even though it was priced a bit. The installation went well. We’ve dealt with the parts and picking up chemicals people, and they’re friendly and knowledgeable in what you need. We’ve also had to deal with the service people a bit and they’re friendly and knowledgeable too, plus easy to work with as well. We’re about 45 miles from the dealer so they have to drive a long way, but it’s been all good. We use the tub periodically. We have three kids and they have friends over and use it. The tub has kept us at home more and it’s been a pleasurable experience.

I bought a hot tub from Cal Spas over a year and a half ago and it's nice. There's only one problem with it - it was making a lot of noise but they took care of it. They came out and did one adjustment to quiet the motor. Their team was good and everything has been fine.

The first hot tub I've owned was from Cal Spas. I went with them because they gave me a better value for all the options that were included. I got the eight-person hot tub which was the best model they sold. Their installers were top notch and they did everything they were supposed to. Their staff were very good as well. I had an issue where the stereo quit working twice and they replaced it with no problems at all. They stood behind their equipment well and they've been very responsive. When I called and asked questions, they returned my calls. With my Cal Spas hot tub, I now have something to do in the wintertime. Since it gets cold in Minnesota, I can enjoy a relaxing time in the hot tub. It seems well-built as well. Cal Spas has been very good and I'd definitely buy from them again.

Recently the circuit board blew on our Cal Spa hot tub. It was unfortunate but the retailer, Zebra Hot Tubs, provided great service. Cal Spas hot tub is just fantastic and better than my previous hot tub manufacturer. The kids love it. I can throw them in the hot tub for a good solid hour and they are totally entertained. They are learning how to swim and it's good because the tub has that deep area. The massage chair that's in there has been great on my husband's back. It's been very mentally and physically therapeutic.

Everything is good with our Cal Spas. It's got the lounge and other features. It’s very relaxing at night and helps out our bodies. The rep was a really nice guy and showed us how everything functions. I like the setup and the quality that's why we chose Cal Spas.