Bath Fitter Reviews

Darren, Plumber, Alex, Installer and Kevin, Salesman were all extraordinary! They executed to exact requirements contracted by Kevin and in addition, but not limited to they all demonstrated extreme professionalism, skills and a friendly demeanor. I'd highly recommend Bath Fitter to anyone who requires an effortless experience in getting a bathroom remodel completed on time and within a reasonable cost. Many thanks, JohnM

I absolutely love my new shower. The bars that they installed make it very easy to enter, and exit my shower. I have a shower head down low, on the side of the wall. This makes it very easy for me to use. The two guys were great that installed my shower. They were very knowledgeable, worked well together, and finished it very fast. Great, great, job Bath Fitters. Would highly recommend you to anyone who is interested. Take the plunge. It is well worth it, and you will never regret it.

I would like to say I was very happy with the finished job. I could not believe my eyes when it was done. It made our bathroom look so brand new after we had reno's done a month ago. I love it. Also the gentlemen who came to do the work Soheil ** was very professional in what he was doing, very polite took the time to explain to us questions we were asking him and worked very hard well he was here, Not like some other companies. He was thorough in cleaning up the mess when he was done. I have to say again Soheil is a very outstanding man and he gets 5 Stars from me. Way to go Bath Fitter. One happy customer. Thanking you. Deborah **.

After spending $4000 on redoing our master shower, we were told that the shower door enclosure would be completed shortly...that was over a year ago and we have been unable to use the shower during this time! Not only are we frustrated with not being able to use the shower, but more disgusted with the lack of customer service we have experienced! No one with any authority has responded the dozens of calls to discuss our situation, which is unacceptable, and is certainly a poor business model.

My bathtub look amazing. It’s a lifetime guarantee and easy to clean. I love the color too. It also offers monthly pay with no interest. It took them a couple of hours to complete. I recommend Bath Fitter to anyone.

We couldn't be more pleased with our bathtub to walk in shower conversion. The work was professionally done on time and with no defects. The installers Trevor and Manny were polite and thoroughly professional. They left the work area cleaner than they found it. A big improvement.

Fast, affordable, reasonable, quick and sufficient. My brother used this company and he referred me. I got another estimate from a competitor which was double the cost from Bath Fitter. I was able to do both my shower stall in the masters and tub in the main hall. I liked that they opened underneath the walls, redid the plumbing, then fixed the shower/tub. I’d recommend this company again!

This is the second time I have used Bath Fitter. They are the best. Work is done so quietly that you hardly know they are in your home. Pleased with the first job so I welcomed them back again. I would highly recommend them.

We absolutely love our newly replaced Master shower! Installation was done within 2 weeks of initial quote. That was fast! The staff installing our shower were very polite, informative, and professional. Chad, the lead installer was very efficient and experienced! The entire installation was completed in 7 hours and the end result was beautiful! Thank you Bath Fitter! We are very pleased.

Had a great experience with the whole team. Leo in sales, Kory the installer and Jessica in the office. All were very professional and pleasant to work with. Leo was very helpful with explaining the options and making suggestions based on his knowledge. Kory arrived on time, went right to work, kept me updated and explained what he had to do and why. Left the house in great condition. Jessica was also very helpful and addressing a question I had. Overall a very pleasant experience and I would certainly recommend the team to anyone.

We essentially had a tub/shower built in the 50s. Instead of tearing up our own bathroom and messing with old plumbing, we contacted Bath Fitter. We've had their product for over ten years, and they stand by their warranty. I hate caulking, but I messed up some of it while on another project. I contacted them, and in a few days, one of their staff came by and re-caulked. Looks great. I would recommend them.

The process was easy. Installers arrived on time, were very courteous, and cleaned up after themselves. Plumbers were professional and even assisted after the install as we had an issue with our bathroom faucet. Very professional, respectful and courteous people.

From start to finish we are extremely happy with Bath Fitter. The consultation was informative and helpful. The installers are very professional. Two bathrooms done in two days. The showers themselves are very good quality. One of the best home improvement projects that we’ve ever had.

Alvaro was prompt, organized, totally professional, answered my questions and also let me watch what he was doing when possible. He followed the protocols set up at a prior interview with the company agent, Tim **. I could see that he had followed all the steps -- because I could read the questions he had to answer on the numerous check off lists. As Alvaro worked, he involved me in the final details by asking for my preferences where they were required. This was crucial and the result was a customized product that accommodated my specific situation. Alvaro was respectful of the spaces he was in from the garage, to the condo elevators, to my corridor, and to my apartment areas. He cleaned up all work areas to a perfection. I would give Alvaro an A plus from his arrival to day's end.

I had a great experience working with Bath Fitters to install a new shower. Sales, administration and installation team provided great customer services and answered all my questions in a timely manner. Very happy with the end product. I would recommend Bath Fitters for great quality service and reasonable prices not to mention the special I received on financing.

This project was a perfect experience from start to finish. We are so happy with this transformation. John and Joey were very professional. I wish that there were 10 stars to be given, they deserve it! They took the time with each step and if a decision was required they let us know. We are absolutely amazed that this project was completed in one day. Many kudos to all!

We had a very good experience with Bath Fitter. They were done in one day and the tub/shower and fixture are excellent. They didn't leave any evidence that they were even in the house, and they had to go up a flight of stairs.

I rented my home out when I left the state to care for ailing father. I knew my bathroom needed work when I bought the house in 2011, when I replaced everything but bathtub and shower. With awesome long-term renters, I wanted to renew bathrooms. Property manager had been squawking about the time associated with removing tiles, replacing tiles and tub. Enter Bath Fitter!! A great experience!! Lots of choices in tubs, fixtures, grab-bars, etc. My renters were never without a bathroom, and there wasn’t the dust and mess, a great concern due to my renter’s breathing problems. From consultant to finish, an easy job. My renters are happy, I am happy!! ❤️

We are very happy with our new shower. Wally ** was our sales person and we were so impressed with him that we had him also install our shower. He and his team were neat, efficient and knowledgeable. I would highly recommend him.

My experience with Bath Fitter was top notch. From my initial contact with the sales rep then the office to schedule and the installer was very pleasant. Everyone was very professional, prompt, friendly and did their job very well. Very happy with the final product!

Very professional, my bathtub was removed and shower was installed in a day and a half. The area was left very clean. We are pleased with the project. Would recommend Bath Fitter to anyone who wants a quick completion to their project.

The workers were prompt, courteous, and neat. At the end of the day, I was very pleased with the installation and quality of my new bathroom. I would highly recommend Bath Fitter to anyone looking to upgrade their bathroom. It is an investment you won’t regret.

My installer, Jeffrey was not only a consummate professional, but he completed the entire job in two days flat; I'm extremely satisfied with not only his work, but his work ethic and the pride he took in his work; he arrived promptly and completed the job promptly.

November 07, 2022. John ** and I discussed getting a new walk-in shower to replace my old 1977 fiberglass shower and tub. I ask that my shower be installed before Christmas and Bath Fitter was able to honor my request. The installer name Abner came three days before Christmas and removed the old shower and tub and installed a beautiful walk-shower. He did an amazing job. A very nice young man. I am extremely happy with my shower. Cleaning is so easy and the fact that I can just step out without being afraid I might fall make me proud that I made the investment.

This was an awesome experience.. The salesman was great, the scheduler was great and the installers were top notch...I couldn't be any happier...Workmanship and the product is awesome. I would recommend my Bath Fitter peeps to anyone.

I had a shower/tub combo that started leaking. Instead of replacing it with the contractor grade like the original, I reached out to companies to install a stand-up Shower. After several weeks of having folks in for quotes, I gave Bath Fitter a call. They came in very competitive in pricing, but what set them apart from the competition was this... They manufacture their own acrylic products. This is HUGE as they control every aspect of the project.

We had a medical tub that was difficult to use and wanted a full shower to replace it. We saw advertisements on Facebook and decided to get a free quote. We liked the quote and ordered the change. It is beautiful and everything we wanted. The technicians were professional and completed the job as we wanted.

I am very pleased with the entire process of ordering to installing the bathtub overlay in my rental unit. Bath Fitter even gave me a discount due to being a "return" customer. The installer was friendly, efficient, and professional. He did the install in the time frame I expected. I'm a pleased customer.

This is our 2nd bathroom completed. We were so pleased with the how the first one and now the second turned out. We are now scheduling the 3rd. From our original meeting with Rob to the installers things were great. They came back and completed minor adjustments without any problems.

I head the bath tub covered and the walls and ceiling over the bath covered and it looks 1 million times better. I picked white for the tub and the walls and ceiling are a marble look with white and gray. I know it’s an allusion but when I first got in the tub, I swear it feels like it’s bigger but I know that’s impossible. It’s only been done about a month, but so far it is holding up very well. I have a window in my shower and they did the trim around the window perfectly so I don’t have to be afraid of getting it wet. They replaced the plumbing, which I’m not as happy with because I prefer a separate hot and cold handle but they only install the single handle System.

Shower leaked upon first use.. My son was visiting and used it for the first time. He called and someone came to fix it but inefficiently…. I run a bnb in that room and he fixed it for me before he left so I wouldn’t lose revenue…. I would not recommend Bath fitter to anyone I know and as a matter of fact will discourage all my friends and family from buying from them….

My mom lives with me and needed a tub to shower conversion due to her age. Everyone was very professional and very helpful, from the design (James **) to the installation team that came. My mom and our family is very pleased with the job. Our shower looks great.

Remove old tub and replace with walk-in shower. The installer was excellent and knowledgeable but the Salesperson was outstanding with her experience. It was all completed in 2 days and all estimated timelines were met!! Excellent Service. Very happy.

Couldn’t be happier with the service and experience with BathFitter!!! The sales consultant Alec was knowledgeable, friendly, and zero pressure, which is why we chose him months after the initial consult and after other quotes. Luke, the installer, was friendly and quick, and I work from home, so he was very respectful. Thank you for my new tub and shower!

From the Home show staff, the salesman and the workmen all professionals. The presentation by the salesman very informative and clear. The dates and timeframes worked out as discussed. The workmen did an excellent and thorough job. I will recommend your company to my family and friends. Well done and continue to appreciate the bathroom. Very good job.

Dealing with Bath Fitter was an absolute pleasure from the "get'go". The initial sales consultant (Tim) was very professional, pleasant, and really knew his product. The Administrative Coordinator (Beverly) was a joy to deal with and always helpful and responsive. And the actual installer (Jullian) was amazing and super capable. He did a great job and was very professional. I could NOT BE MORE PLEASED. Three months later now and I still feel the same way. TOTALLY RECOMMENDED! :)

From the consultation to installation everything was stellar. Looks beautiful and I couldn't be happier. The install team was efficient and super friendly. Cleaned up everything like they weren't even there. The salesman was fast and to the point. He was not pushy at all. Everything went flawless.

Contacted Bathfitter to cover tub. Many rows of tile needed to be removed so I decided to get entire job done with a new tub and tile surround since they don’t do repairs to old work. Had a few issues and delays due to poor workmanship and imperfections of material but job was finally done with care. I feel like I did have to closely watch over them to get a superb job done. Otherwise it would have been as advertised, a quick in/out job. You pay dearly for 1 day service but mine took nearly two weeks to complete.

Other than the job taking ever so slightly longer than originally anticipated, the final outcome was well worth the extra time. The job was done professionally, expediently, and with a quality outcome as the deliverable. I went from a cast iron tub to a walk-in shower, and I couldn't be happier with the outcome. I would highly recommend Bath Fitter to anyone interested in upgrading their bathtub or shower.

My old porcelain-and-cast-iron tub was so old that most of the porcelain had worn off, and when I took a bath, I found cast iron flakes floating in the water. Bathfitter did a great job of making it like new, without ripping out the rest of my bathroom as other firms were eager to do. Love the new squeaky-clean tub with new hardware that doesn't drip or leak! Team did the job very quickly and left no mess.

The 2 young men did an excellent job, didn't even take a whole day. And left the bathroom cleaner than before. They also installed new shower doors in upstairs bathroom. Again - an excellent job. Would definitely recommend Bathfitter for your projects.

This has been the best decision we have made. The work was done on time and in desired condition. The tub unit was replaced and the shower unit installed. Everything went smooth and the workmen were done in a timely fashion. It all looks so wonderful and the safety issue is no longer an issue. We are very happy and pleased with Bath fitter!

I am so pleased with my new shower. At 82 years old and having mobility problems, the safety bars allow me the confidence to shower safely. My installer was both professional and respectful of our home. So thank you, Bath Fitter. I have recommended you to neighbors.

Great job!! Fast service. And love the products. Bathroom looks sooo good!! Very pleased!! I would highly recommend them. Took only 6 hours to install. They did a great job!! Love the end result. The people we dealt with were very nice and knowledgeable!

Wonderful sales experience, representative was informative, friendly, and knowledgeable without being pushy. Scheduling fitting and installation was very easy, and the installers were very respectful of my home and completed the project in one day. I love the new fitting, looks great and is much easier to keep clean than the traditional bath.

Matt and his asst. did an excellent job removing the tub and installing the walk-in shower. Their plumber did a great job of refitting the drain. Price was competitive and date promised was date kept. I just wish I did this 10 years ago. Bath Fitter is the best!

I was pleased with the sales experience, the quality of product and the expertise of the workers. I did a tub/shower and a master shower at the same time (although the work was separate days). I thought each would be a single day and done, but each turned out to be two days (4 stars instead of 5). In the end, I was very pleased and so are my tenants!!

Bath Fitter was recommended to me by a contractor friend. They helped me design my new bath/shower. They removed the old tub in a few hours and installed the new one the next day. So far, I'm pleased with their work.

Bath Fitters did an excellent job. B/F met all of the requirements of the condo board. The staff/Beverley/Tim/Val were very professional. Val had to contend with a few problems. Parking (distillery dist/construction) elevator. He was great. Highly recommend Bath Fitters. Doreen **

I was very impressed with the company's attention to detail - from initial visit through after installation. Everyone was very polite and competent. I love my new shower, and I have enjoyed showing it to my condo neighbors, may of whom what to get a new shower now.

Alec our salesman was amazing just as much as Chad our installer. Never felt pressured to make a decision and Chad was very clean and was done in a shorter time than expected. Overall very satisfied with the service from start to finish.

My experience was awesome from beginning to end. I can't put into words how pleased I am with the final look of my bathroom. It's amazing!!! My salesperson and the installer were all amazing and very explanatory during the entire process. I will definitely be recommending them to my friends and family.

I had nothing but the best and professional experience. From the girls answering the phones, Plumber and Installers. They went above and beyond to make our shower correct and man did they have a job. Very upfront and honest. Thank You.

My husband and I had a garden tub in our master bathroom. It creaked for years and eventually cracked. I decided I wanted a shower instead of a tub and I am glad we went that route. The shower elevated our "master bathroom" to a true master bathroom. Our installer was prompt and friendly. He walked us through the whole process and even gave some advice for additional options for add ons later on.

Chris and his helper were fast and efficient. They answered all of our questions and cleaned up when they were done. I like the finished product. Look great and works fine. I have worked with many contractors during my working career and these guys are the best. Paul **

From start to finish experience was great with everyone at Bathfitter. AJ the installer was professional and courteous. He answered all questions. Extremely happy with tub transition. This is our second time with Bathfitter and they do not disappoint,

The installers did not use moisture-resistant wallboard, the handrails have rusted out twice, and the caulking keeps peeling. The floor is constantly growing mold, and the caulking around the doors keeps getting moldy. This is with cleaning according to their directives. When the installers were putting in the floor they had to move the drain slightly to fit their mold. We live on a slab so they had to drill around the cement. They did not reseal the broken cement and now we have an extremely strong mold smell in the adjacent room. Since we didn't know where the smell originated, we had to remove that room's wall. The smell was coming from under the shower stall floor. Since Bath Fitter did not see water, they did not stand behind their product. This shower was installed in April 2022. We have hired another company to install another shower. I would never recommend Bath Fitter to anyone.

This is our second walk in shower installation with Adam of Bath Fitter of Nashville. Adam is always professional, levelheaded, attentive, responsive to our questions and just does an excellent job ensuring complete satisfaction. As a company Bath Fitter honors their products lifetime warranty and will send a technician to repair any detail to the smallest degree until you as a customer are satisfied. My wife would find the smallest detail, contact Bath Fitter, and they sent Adam thank goodness and he exercised great patience and understanding in correcting that specific detail of my wife's. I highly recommend you use Bath Fitter for all your bathtub/shower remodels and ask for Adam if he's available. Good luck with that.

Thank you to Mike for completing the small repair to our beautiful Bath Fitter tub. Sarah from the Newmarket Bathfitter was great to coordinate the service call and we now can continue to Love our Bathfitter Renovation. Our bathroom looks so clean and lovely. Thank you Bathfitter Newmarket!!!

I am only commenting on my experience not the product. It's only been a couple months and for $7800.00 it better hold up a long time. The sales man ran my credit and said he never seen it come back so quickly. I have outstanding credit and chalked it up to that. We talked. He said it was 6 months same as cash. I called today to get the payoff and I'm paying interest 80.00 worth to be exact so this tub is now coming up on 8 grand. Is it worth it. Looking back no I don't think so. I should have read the paperwork but the sales man should have said the right terms. I'm not a happy customer and will remind people to read everything because it's buyers beware. Contract # **. I excluded my number to prove I'm a customer.

So far the product seems good and the installer was very competent BUT the appointment was booked for Feb 1 2023 and the installer arrived on time except for one thing no tub. The tub did not arrive till the next day so we were without our bathroom for 2 days, I texted the salesman Patrick and got no response, somebody dropped the ball on this sale. I'm very disappointed in this company.

We had one of our bathrooms shower remodeled by Bath Fitter. From start to finish, our experience was absolutely wonderful. We had the best ever experience of customer service with them. They would call and email promptly and regularly about all steps of the process. Their staff is courteous and experienced and very thorough. Their prices are extremely reasonable and affordable and they do not try to rip you off as many others in the market who just want to trap customers and make money. We would recommend Bath Fitter to anyone who is looking for a satisfactory and affordable job well done. Thank you Bath Fitter team for a wonderful experience and peace of mind. One more thing to mention, we got a lifetime warranty on our shower by Bath Fitter.

We Are Young senior citizens who had a large bathtub removed and a walk-in shower put in. It all looks wonderful and the installer did a marvelous job. However the floor is very slick and that is not healthy for anyone, especially for senior citizens. We could use a bath mat but those slip as well. And calling the company it would cost over $300 to put a spray product on the floor. I think this is a great Injustice for their product and for their consumers. I know a sister had a great shower and wonderful floor installed by a local company. I think Bath Fitter is missing the boat with this. I gave them a good review at the time of install, but that was before I knew how slick the floor was.

Question regarding warranty because I don't want to touch problem if warranty will be broken. 1/2/2023 Called local office 2 times to three representatives. No call back. 1/3/2023 Chat 1- "would promptly contact local branch to contact me. NO Call. 1/3/2023 Chat 2- Given the "Escalation Line" to call. 1/4/2023 Called Escalation Line 2 times. Left a phone msg, my name and number both times. NO return call. 1/4/2023 Called and left message that I have NOT received a call from anyone from the local office or any office pertaining to replace or repair or warranty guides. This could be as simple as replacing the stem cartridge. Have not used this shower for 4 days. Is this acceptable?

The salesperson gave us a great description of the product and the install, and the installation was totally professional. And we are 100% satisfied. I watched the installation and was amazed how the technician disassembled the tub and the the tile surrounding. He ensured that the surface was clean and the plumbing was change to accommodate the installation of the base. The one piece walls ensure that there would be no leaks and the plumbing and hardware was installed and after 2 weeks there were no leaks at all. He recommended where to install the grab bar knowing that the person using it would fit them. After it was installed he showed me how to turn the water on and how to adjust the temperature. The cleanup was spotless, as well as the outside in the driveway. Thank you Bath Fitter for a fantastic experience.

We just had our tub/shower converted to a walk in shower by Bath Fitter and we are thrilled with the results. It is absolutely beautiful. Cody and Roman were at our home at 8:00 a.m. and done by 4:00 p.m. leaving the bathroom spotless. Everyone at Bath Fitter, from the show room staff, to Dave, who came for our consultation, to the installers were all professional, helpful and friendly. We have zero complaints from any of our encounters with staff or the outcome of the work they did on our new shower. We also love the fact that they offer a lifetime warranty on the entire shower and fixtures. That really sealed the deal on our decision to choose them over all of the other options. Thank you Bath Fitter for our beautiful new walk in shower. It is perfect.

I had two bathrooms done by Bath Fitter, one shower and one tub/shower. First there were scheduling issues, needed up taking more time off work than planned. Each installation was treated as a separate job even though it was one order. First installation was the tub/shower, they brought and installed shower doors instead of tub doors so the towel bars are at neck height. Also the back wall of the enclosure is noticeably bowed out. The shower installation seemed fine, except the shelf unit didn't fit so it wasn't installed, but I still got charged for it.

We had our new tub installed yesterday. It looks great and our installer Jay ** was professional and did a great job. He went over everything and left us clean. He made sure we had all the information we needed and went over everything.

I purchased an older home and really wanted to update the bathtub area for me and my kids, Bath Fitter is everything they say and more!! We are very pleased with the job done and the product itself. We had a new tub installed and shower walls - Amazing!! Definitely adds to the value of our home and is clean & easy to maintain. Our installer was WONDERFUL. :)

A few years ago, I made the HUGE mistake of having bath fitters put in a shower for me in the master bedroom. I paid over $7000.00 grand for this to be done! I am supposed to have a lifetime warranty for all the completed work that has been done! The caulking comes loose all the time; I had had to have these repaired countless times! At least 4 times over the past few years. Now today I call 10/31/2022 to yet again have the calking repaired. Now I'm being told that there is a cost for this! $250.00 for this repair to be completed. Where the HELL is the lifetime warranty? Not my fault or problem bath fitters is incompetent of doing quality repair and or remodeling work! This is completely WRONG! This is FALSE for bath fitters to offer a supposed lifetime warranty, then to back stab and not honor it! If I am forced to now pay for repairs caused by improper work, I DEMAND my money back! ALL OF IT! I have also taken legal action in this matter also! Kimber

Bath Fitter is using false advertising to sell this low-quality product. I am in Westchester County, NY Therefore, Long Island representatives worked on my shower. The salespersons came to my house and assured me that my shower installation was an easy job, and all work would be done in a day. They were quick to take my down payment and we agreed on a day to install.

I moved to a new house that needed a new bathtub/shower. I started the process with Bath Fitter approximately 1 year ago. First, they took my money and did not contact me for months until I called them myself. They mis-sized my tub/shower 3 times causing delay after delay. They finally came to install it and said there was a bad pipe (a cast iron pipe) and refused to finish unless I contacted a plumber. I did and they came the next day. The plumber (whose company I trust) said there was nothing wrong with the pipe. It was structurally sound and just needed to be cleaned. I called Bath Fitter that day. No callback.

Rafael installed a shower overlay in our downstairs bathroom. The shower looks brand new. He was in around 8:30 am and done before 2:00 pm. Fast, clean, and effective. The whole process from estimation, to setting up the appointment to completion was flawless.

Scotty and Austin was very professional & done an excellence job. They cleaned up as they went. When I ask a question, they answered it very professional and took the time to explain what they was doing. They arrive on time. They work till the job was finish, without taking their breaks. They done an excellence job explaining about the cleaning materials.

Initial contact was knowledgeable and thorough. She was very kind in taking off her shoes as she entered, and answered all my questions. The installation day was smooth. Kenedy explained what he was doing and why. He was fast, efficient, patient with my cats, and correct about how long it would take. He also told me he was from Washington, and that Bath Fitter had flown him in to help out with the flood of installations needed in San Diego. That amazed me that a company would do that.

I would have selected no stars if possible. When speaking with our sales person I specifically asked how Bath Fitter handled issues with customers. He said, "Easy - the customer is always right." We put down a $4,000 deposit and then uncovered significant mold and structural issues, with wood rot continuing into the subfloor under our bedroom. The contract stated work wasn't supposed to start until January, 2023. Our salesman said December 2022. The sales manager, upon requesting our deposit back, said our material is already built and he needed to keep the FULL deposit to cover their losses. A billion dollar company. I have severe respiratory issues and this company is comfortable leaving mold in my home. We were also not informed they would not do any of the repair work. Three words describe this company. Liars, scammers, and cheaters. Shame on you.

Mike and John did an excellent job of installing our new shower. They arrived on time, they explained what was going to happen, and went right to work. They were very professional and polite and they finished the job in 1 day. They made sure to clean up any mess they may have made before leaving.

Paul from the Grimsby Bath Fitter location, did an excellent installation job at my parents old home in Hagersville! He had to deal with old walls and even older plumbing and everything turned out beautiful! No more corrosion, thanks again!

The installer was on time and explained what he was doing. He was neat, organized, quiet, and unobtrusive. He was very competent. He completed the work within the time he promised. The finished product is beautiful. My husband and I love it. In fact we want him to come back and do some work around our bathtub. Overall we give him an A+ for workmanship.

Very happy with the installation of my new walk-in shower. Steve, Shaun, Juan and Ciara with Bath Fitter provided excellent service from start to finish. Shaun is a great craftsman. A superstar. Steve, Juan and Ciara provided answers to all my questions and a timely basis. Thanks again for everything.

Adam showed up right at 7:30, was extremely professional in both installation and customer service. I was impressed with the other installer too, Marshall, he went right to work when he got here and together they knocked it out of the park.

Christi, my rep and Jeff my installer were very good. Thank you both. I had similar work in another bath done many years ago by a competitor and had warranty issues 3 times. They told me the only solution was to replace the complete tub, not just the liner. I paid for the new tub, they covered the labor and to this day I feel they did not honor their warranty as stated. I won't name the company but I think they changed their name to avoid some early warranty issues???? Who knows???

I want to personally thank Vince from Bath Fitter for responding so quickly to my complaint. The service man came out today 11/9/22 and fixed what I needed in the shower. He lowered my hand held shower so I could easily reach it and installed a grab bar for my safety. I have back issues and this helps tremendously. Thank you Vince and Bath Fitter for listening to my situation, you're the best.

Luke was the best. He seemed to love his job. and I would use him again and he was always smiling. Very nice guy, I like him and he liked us, he also drives well. He was on time with a clean truck and it was newer.

Holly, Wayne, Brad, and Andrew were wonderful to work with! They were attentive and made sure that I was completely happy with my shower. I would 100% recommend them to my friends! There was no pressure when Wayne came to my house. He just described what they could do for what cost. Brad did the instillation and Andrew did the fine-tuning. I love my new shower!

Installer arrived on time and finished in 1 day, after doing job alone. Installer explained installation step by step and left working area clean upon completion. Installer then went step by step in explaining how to care for new bath install.

The installers were polite, very efficient, cleaned up after themselves, and my shower is beautiful! I cannot believe I got to have a brand new shower in just one day! This new shower will give me more independence and now I don’t have to go downstairs to take a shower. I will recommend Bath Fitter to all my friends and family.

I love the tube to shower install. The guys were very professional, knowledgeable, polite and on time. It was amazing to watch my bathroom be transformed. I have waited about 10 years for this change. I will definitely recommend Bath Fitter.

Our small bathroom was cramped with an undersized bathtub shower combo that was barely 17 inches wide inside and very difficult to move around in with glass doors attached. With Bath Fitter we upgraded to a full walk in shower almost double the floor space in the same area. Our bathroom is so much brighter and feels roomier. Bath Fitter definitely brought us into the current decade.

It would have been nice for the first installer to let me know about the nozzle/lever in the back of the shower head to know how it worked. Before calling the office to have another installer come out for no reason.

Very helpful in picking products. Great quality installation! Gave great suggestions and clarified details before doing any work. Fully satisfied with all aspects of service. Would highly recommend them. There were no issues during any step in the process, from initial consultation through final clean up.

We got several quotes. Bath Fitter said they could do it in a day. They gave us a window in which they were to arrive which they met, they put plastic down as to not get my carpet dirty, they removed the old tub, and replaced it with a beautiful roomy shower! I am so pleased.

Our bathtub was replaced by Bath Fitter. Their work was excellent. We have really enjoyed our new tub. The Bath Fitter team was at our home at 8 a.m. Our old tub was removed and the new tub install before 1 p.m. They left the area where the tub had been removed and replace almost like that they had never been there. Both my wife and I were so well pleased with their professional approach to the project and would recommend Bath Fitter to anyone that needed to have a remodel to their home.

STEPHEN ** was EXCELLENT!!!! I cannot tell you how many renovation companies we have worked with and thus far has been the best ..WHY? .. they do what they say they are going to do. You get what you pay for!! Definitely recommend.

The work was done promptly, on time and in a very orderly manner. I am very satisfied with the work done. There is only one 'little annoyance, there is a bit of water in my basement if I use the shower as a fixed shower. I wonder if it is the overflow shield which is a bit off to the side hence the cause of this problem.

Our tub surround was done approximately 6 - 7 yrs ago and we were very pleased with the product and service. Recently a tenant of ours accidentally scrubbed through one of the corner shelves. I called Bathfitters right away. They looked me up, ordered me a new shelf and were here within a few weeks at a very reasonable price. Thanks Bathfitters!

From the first representative that came to measure and take the order Everything was as promised. We are enjoying our new shower. The cleanup of all the old debris was excellent. We would gladly recommend Bath Fitter to anyone.

The gentleman who took out our old tub & installed the new tub/shower was fantastic. I believe his name was Tannen. This is the second time we have used Bathfitters. I love the fact that I had a new tub/shower in 1 1/2 days. Tannen did a great job cleaning up and talked to us about how to clean the new tub/shower.

Everything from my initial phone call, to my in home estimate meeting with Tim, to the installation by Juan was excellent. The office girls and everyone that I have dealt with have been very helpful, everything was explained thoroughly. Done in one day, and everything was perfectly cleaned up at the end of the process. Wouldn't hesitate to recommend!

My new shower is beautiful and more importantly accessible and safe. It is everything promised and delivered. Work was done in less than a day without any interruptions to daily life. Can't say enough about the product and the service and just am really happy. Thanks Bath Fitter.

Couldn't be happier with the installation. The installer Chemo was fantastic. Explained what he was going to do. Took his time to make sure everything fit perfectly. He paid attention to every detail. Was professional and I highly recommend him.

We had a total rip out including subfloor replacement. Entire install took about 7 hours and it is so gorgeous! Looked at other companies' offerings and Bath Fitter's was the nicest material, best pricing, etc. Also was able to install within our timeframe unlike their competitors.

Such a great experience! Dan was straight and to the point and did not try to upscale us on something we didn't want. The demolition team was fantastic too! I recommended Bath Fitter to a friend and now they are scheduled for their install! You guys are fantastic!

Showed up for appointment on time. The worker knew what he was doing. He was very efficient. He made sure he didn't track dirt through the rest of the house. Clean up was like they were never there. End product was as we expected.

I am so delighted with my new shower stall. The installer was absolutely fabulous and paid great attention to detail and asked for my input to be certain he did the job exactly the way I wanted it to be done. It is beautiful and I used them because they had already done my main bathroom 5 years prior and did such a great job. I would heartily recommend to anyone. I realize many people have raised rates since pandemic, but I shopped around and their quality is best and 1/3 less than anyone else you quote. Ask for Wally, he is the greatest.

I would highly recommend Bath Fitter to anyone seeking a good quality product to upgrade your existing bathroom! The sales representative and installation technician were top-notch. This is my second time getting their product and services and I’m very satisfied!

Bath Fitter did a wonderful job replacing a aging tub with a beautiful new walk-in shower. The install was expertly done and the result is beautiful. We would recommend them to absolutely anyone. It's amazing that this work could be done in just one day, what a difference it has made.

Couldn't believe how easy it was. The demo guy arrived at 7 am and by 8:15 the old shower gone. By 3:30 our beautiful shower was installed. No mess, no fuss...perfect!!! I highly recommend them. If I knew it was that easy I would have changed the shower years ago.

We had an Excellent experience with Mario, Patrick, Heidi and all the crew from East Bridgewater. Our new bathroom shower and tub look great. The process was efficient, and the service was great. We highly recommend Bath Fitter of East Bridgewater, Massachusetts.

We are more than pleased for the new shower replacement that Adam with Bath Fitter installed today. It really updated the bathroom and looks great. Adam was very knowledgeable about the installation process, and he left everything in a tidy manner. Would highly recommend Bath Fitter.

We contracted this company to remove a tub and add a walk in shower. The professional installer was excellent. He was very detailed of the work he was doing. During the last two weeks, (we have called at least 5-6 times) for someone to call back for a concern that we have. No response. This lack of service is unacceptable and we want this issue resolved.

As seniors we decided to turn our tub into a shower, we are very pleased with the quality and efficiency of Bath Fitter. Luke installed our shower was very personable and cleaned up after himself and was careful and tried not to disrupt our daily routine.

We had a new shower installed and Levi ** was the installer. He did a great job and worked non-stop to ensure the job was completed in one day. He was professional and courteous, always ensuring I was aware of the water being turned off/on and of the progress. I would recommend him to friends and family. Thank you!

Please think twice before hiring Bath Fitter for your bathtub project. I had a liner done in my bathtub on August 18th and now, September 19 (it started 2 weeks after and is getting worse every day since) my liner is a bubble at the bottom of the tub. I called them to have this fixed as soon as I noticed and they gave me a date. That date came and went and they never bothered calling me to give me a heads up BUT… they did call me the following day to apologize for not calling me the day before. They gave me another date for repair but… they didn’t show up again and didn’t call.

Anthony turned our tub into a shower and it's beautiful! He was meticulous and very aware we were installing for my aged mother so he raised the seat to be a little higher for her and installed 2 grab bars and discussed with me where he felt the placement was best. Very pleased! Thank you, Anthony!

From the sales rep to the installer, our whole experience was excellent! Robert ** was thorough and very personable throughout the whole quote process and we felt confident that we had found the right company to update our shower stalls. The installer, Mikhail arrived on time (both days), was polite and got right to work after laying mats down to cover our carpets and flooring. He was clear and concise in his communication on the details of the installation as he proceeded. He was very knowledgeable. The job was done on time and (even ahead of our expectations). He did a great job and we are VERY pleased with the results. Our thanks to your great team, Robert and Mikhail!

I had my bathroom remodeled by this company (Bath Fitter) in 2016. I am supposed to have a "Lifetime" warranty. I say "Supposed To" because I have been waiting for this company to come to touch up some areas in my shower which have become discolored with a mold-like appearance in the shower. It has been there for about 1 year, and I have been trying to clean and resolve on my own, but to no avail.

I love my new shower. It turned out much better than I could have imagined. I would recommend this remodel to anyone. Steve and Chris did the job in one day. I have two more showers that I'm thinking of doing the same.

The two employees were courteous and friendly, focused on their job. One last final wipe down would have been good only because at different angles, there were a couple of areas missed. Overall an awesome job. I am 100% satisfied.

This is now the 2nd time our tub has gotten water under the surround that was installed and now it completely separate from the tub itself. When I called the first time this happened I was informed that the "lifetime warranty" doesn't cover me since we have just bought this house and the warranty cannot transfer from the original homeowner to ourselves??? Are you kidding me, finally after going back and forth they agreed to come out and fix the issue as a one time courtesy, so now that this happened again I guess we are ** outta luck! I have always cleaned the tub per their instructions but the grout is always coming off so I guess we will contact the BBB next.

The installer was polite, friendly and very neat. He answered questions asked and some BEFORE they were asked! I enjoyed Scott ** and Crissy. They were professional and thorough, answered questions, made conversation. The installation was a wonderful experience but having it to use every day is the best treat I have given myself.

Bath Fitter need to go back to the drawing table to make the chair and pan installed more safe. My husband, Michael who is very handicap had a hard time on chair, few times almost slipped from the chair. Bath Fitter need to make the chair with some non-slip materials because after using conditioner for hair, it was slippery for him.

The installer took great care to keep everything clean. He was very efficient and explained what he was doing. He also made sure we thought through decisions ie. which way the shower door should open. The project was completed on time, and the end result is beautiful.

I needed a desperate update to a bathroom in a rental house and called several companies for various solutions. Bath Fitter gave me a great quote, great service and an amazing finished product. Jerry was systematic, tidy, personable and downright enjoyable.

I chose at Bath Fitter renovation for my condominium and couldn't be happier with the results! The installer arrived on time and was very conscientious. I am impressed with the quality of the workmanship. The installer cleaned up when he was finished. 24 hours later I was enjoying my new shower.

We highly recommend Bath Fitter for bath conversions. We found Patrick, our installer and Brian, the plumber to be friendly and professional. Patrick did a fantastic job using your quality materials. We did make some changes on our order, and they were followed perfectly. We would use your company again if needed and appreciate the friendliness of the staff and the quality of workmanship.

We had a tub replaced with a walk-in shower upstairs, and a small walk-in shower installed downstairs. Brock worked alone on the bathtub removal and shower installation. That amazed us!! He did an outstanding job! We are totally pleased with our new shower! Then a few weeks later, after my husband did some work swapping our stack washer/dryer with the shower space, Brock came back to work on the installation of the downstairs shower. Jeremy came after he finished a job to help him. They did a great job. Another things we appreciate about BathFitter is the salesman, Jon **, used to install, so he REALLY knew what he was talking about. We had another company come and give us a price just on the upstairs shower. We were able to get both of ours done for about the same price, and there are things we like about BathFitter's showers better! We would definitely recommend BathFitter!

Polite. Cleaned up after job was done. Came on time. Easy to make an appointment with. Shower hardware was not a great quality and looks cheap. My shower curtain now hangs lower than it was and almost hits the floor but being screwed in I am not going to ask to have it fixed. Made a mistake in the shower, It has a wave in it but did bring it to my attention. I thought I was paying for the seamless walls and not having to deal with grout. When I said that to the installer he said, "Don't worry. Just call us when you need any done."

As seniors we decided to turn our tub into a shower, We are very pleased with the quality and efficiency of Bathfitter. Jacob the gentleman that installed our shower was very personable and cleaned up after himself, and was careful and tried not to disrupt our daily routine.

It was such a quick and easy transformation. They were able to remove my shower/tub combo and install a new walk-in shower in less than a day. They were very professional and did a great job. They arrived early that morning and were done before dinner.

Redid my bathroom tub and and surrounding areas in one day. Great results. I recommend them highly. They provided all new fixtures. The plumber and installer were talented and helpful. Perfect cleanup. The salesman was skilled and knew the product and service well.

Having a Bath Fitter installed was a wonderful experience from Kevin my sales rep, the gentleman that came to do the demolition of my old tub to Matt the installer all were wonderful. My tub and new shower enclosure look absolutely beautiful.

Val was my installer. He arrived on time and left after I was happy with the work. All cleaned up and with little disturbance. I would recommend him with no hesitation. He was presentable, hard working and well spoken. He had no issue working around a painter in the same area of this suite on the same day. Bravo Val.

Installers were friendly, polite, and efficient. They obviously knew their trade and proceeded accordingly. The cleaned up after themselves, and stayed to share information, and to answer any and all question that we had. All in all, it was a very easy project. We would highly recommend this company. And the best thing, the cost was reasonable.

We were very pleased with the service and product of Bath Fitter. From sales to complete installation, everything went just as has been explained to us. We had another bathroom renovated a few years ago. We were very pleased with that work as well & happy to find out that the price had not gone up unreasonably.

Looks great. Would not hesitate to refer Bath Fitter to friends.

I am in my 70's and want to stay in my home as long as possible. Changing my bathtub to a walk in shower was one way. Not knowing what to expect, I was very anxious about doing it. I talked to my sons and they said it was a great idea. So I met with Michael and his associate and I signed a contract. I had to wait 4 months to get it done. Along came Patrick. He was a no nonsense person coming to a job he just wanted to do. So I pretty much left him to do it.

I thought the salesperson and installer were great! Job well done. Thanks to the scheduler for being flexible and allows me to reschedule a few times. The salesperson took the time to explain everything. The installer was efficient and tidy and the tub looks great. Overall a great experience.

We recently had a new shower installed by Bath Fitter. We are incredibly impressed with the quality of the product, along with the excellent installation process. The installer was very professional the entire time he was in our home. There was a minor issue with the corner shower caddy. The issue was resolved immediately. We can't say enough good about this company and the experience we had with them.

I am very pleased with my new shower. I liked that all 3 components were timed exactly, the demolition, plumber and the installer. Everyone took care that the floors were covered and my new shower was beautifully installed and clean. The installer answered all my questions about cleaning my new shower.

This was a Big job! The removal went perfectly and cleanup was completed. The installation was bigger than usual but you would think Chris did this size every day. Chris did such an amazing job and he did it alone. He stayed until the plumbing was completed and it was a long day for him. The doors had to be custom made because of the size. Only took 2 weeks! We were amazed. Now it’s James turn to install the doors. IT’S COMPLETELY DONE!! And beautiful. Doug designed it, Chris installed it, James hung the doors, the finishing touch. These are 3 great young men who really know what they are doing, believe me. So glad we met them. It was a great experience! I recommend Bath Fitter. 100%! Rod & Verian in Newburgh

I have a 100 year old bathtub that we use for our two little ones. After finding out that the surface contained LEAD (who knew?!) I was very concerned for their safety. The epoxy coating that had been previously applied to cover it had failed three times in 18 months! I had two quotes for removal and replacement, but at a cost of 14K+, I couldn't afford it. After calling Bath Fitter, I was BLOWN AWAY at their customer service. Art was fantastic not only with my dogs, but he truly cares about his customer and his product. He helped me select the best replacement for my tub and explained that, once installed, it would contain the lead safely, and I could once again use my bathtub to safely bathe my babies. Everything was installed and it looks like it was always a part of our historic house. I cannot be more pleased with the outcome. And SO affordable!

This is the 3rd time we have used Bath Fitter. We have had a new shower installed twice in different homes and had a bathtub cover put in once. Every time the crew has been courteous, efficient and have always cleaned everything up when they're done. The showers have always turned out perfect and we were truly amazed with the bathtub. I would recommend Bath Fitter to anyone wanting to upgrade or just repair or replace what they have. Their prices are comparable to anyone else's and in most cases less than others. Also they have the greatest guarantees of all. Needless to say we would never use anyone else.

Service was excellent from quote to completion, product was perfect as described, clean efficient installation, great experience overall. Offered a good financing option to get the job done with monthly payments. I highly recommend Bath Fitter! We're now considering our 2nd bathroom for redo based on our positive experience.

Not good so far, had to come back the second time and still waiting for Manager to come out. So far not happy with this at all. From the sale it went ok, when installed seemed to go ok. The 2nd day we had problems. Had out again. Tub not level, door on shower not sliding good.

My installer was very courteous and made sure he cleaned any mess that he had made. They said it would take two days for the install and that is what they took. I am very satisfied with my stand up shower.

I am completely satisfied with the product and installation of my new walk-in shower. Evan was very knowledgeable and skilled at the work he performed. He explained what he was doing, how to care for the shower and did a thorough cleanup. I have peace of mind now when I shower.

We are thrilled with our new bath tub fitter! We also got the subway tiles, the rain shower head, and the rounded shower curtain rod. We feel like we have a whole new bathroom and I am so happy I can take baths again! The installer was AMAZING and it went very smoothly. He cleaned up after himself and took our old tub for disposal. We couldn’t be happier and the price is great considering how much it would cost to renovate. We love the life time warranty. We HIGHLY recommend Bath Fitter!

Updated on 08/08/2022: We ordered a shower and enclosure in March 2022. It has been postponed or not completed 2 times because they ordered the wrong parts in the first case and did not have the parts in in the second case. This is now August and still no shower. We asked for a refund on the money we put down $2000.00. And they are trying to give something else. This was not our fault and we went out of our way to have it installed. Don't deal with them.

I received an apology call from the company on August 9th. The call went well and ended to my satisfaction.