Bath Fitter

Bath Fitter

 4.5/5 (219 reviews)
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Bath Fitter

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Overall Rating4.5 out of 5
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About Bath Fitter

Bath Fitter is an acrylic bathtub, shower enclosure and tub-to-shower conversion company. The company’s bathtub refinishing products are custom molded to fit over existing fixtures for quick and clean bathroom renovations that last a lifetime. The company can complete installations in just one day.

    Pros & Cons


    • Next-day service
    • Demolition-free remodeling
    • Lifetime warranty on installation


    • Regular cleaning required
    • Design consultation needed for quote

    Bottom Line

    Homes and commercial bathrooms in need of a quick remodel benefit from Bath Fitter’s next-day service and fast installation. Special care is required to maintain the new bathtub or shower, but it provides an affordable upgrade.

    Top Bath Fitter Reviews


    We called Bathfitter because our hallway bathroom was in terrible shape... The end result was fabulous. We now have an extremely beautiful tub and shower enclosure. Top notch inst...

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    [The installers] were kind and respectful of our home and explained their work as they proceeded in the project … We are delighted with our new shower. It has brightened up our ma...

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    How does Bath Fitter work?

    Bath Fitter’s acrylic tub shells and walls can be installed over existing structures in as little as one day. Bath Fitter has locations in the U.S. and Canada, and its factory-trained and certified installation technicians provide homeowners and commercial clients with a demolition-free remodeling solution.

    The process is simple:

    1. Bath Fitter’s bathroom specialists measure the tub or shower, then custom-build the new structure in one of the company’s facilities.
    2. The current surface is cleaned and repaired.
    3. The new tub shell and wall are then installed over the existing tub or shower.

    Customers can browse through Bath Fitter’s selection of shelves, soap dishes, towel bars, shower rods, trims and moldings on the company’s website. A “Design Your Own Bathroom” tool lets you design a bathtub or shower with different bases, colors, wall patterns and accessories to see what the finished product will look like.

    Bath Fitter cost

    Bath Fitter offers specialized services, so the cost varies based on each homeowner’s needs. The company recommends contacting its representatives for a custom solution and quote. You can schedule a free virtual consultation on Bath Fitter’s website, and the company’s services include a lifetime warranty that lasts for as long as you own your home.

    Bath Fitter FAQ

    What is the average cost of a Bath Fitter installation?

    The average cost of a Bath Fitter installation depends on each homeowner’s or facility’s needs. Schedule a free consultation on the Bath Fitter website for a personalized price estimate.

    How long does it take to install a bath fitter?

    Bath Fitter can install your new bathtub or shower enclosure and walls in as little as one day.

    What does Bath Fitter’s warranty cover?

    Bath Fitter’s warranty covers acrylic bathtubs, tub surrounds, replacement showers and shower conversions.

    Does Bath Fitter do plumbing?

    Bath Fitter’s process doesn’t include demolition or plumbing work. Instead, the company places the new structure over your existing bathtub.

    Does mold grow under a Bath Fitter shell?

    Bath Fitter states that each product installation is watertight to prevent water infiltration, water seepage and mold growth.

    Is Bath Fitter worth it?

    Bath Fitter helps individuals remodel their bathrooms with little to no construction. The company’s demolition-free process is ideal for those who’d like to update their current bathtub or shower for aesthetic or safety reasons. While it’s challenging to determine the price of services upfront, Bath Fitter lets customers easily book a virtual design consultation for more information. We recommend Bath Fitter for customers in search of an affordable and noninvasive remodeling solution.

    Bath Fitter Reviews

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    Page 1 Reviews 0 - 5
    Verified Reviewer Verified Buyer
    Original review: March 11, 2023

    Alvaro was prompt, organized, totally professional, answered my questions and also let me watch what he was doing when possible. He followed the protocols set up at a prior interview with the company agent, Tim **. I could see that he had followed all the steps -- because I could read the questions he had to answer on the numerous check off lists. As Alvaro worked, he involved me in the final details by asking for my preferences where they were required. This was crucial and the result was a customized product that accommodated my specific situation. Alvaro was respectful of the spaces he was in from the garage, to the condo elevators, to my corridor, and to my apartment areas. He cleaned up all work areas to a perfection. I would give Alvaro an A plus from his arrival to day's end.

    The one negative that I experienced is not with the worker but with the process. I made a few calls after the installation work was done. I wanted to offer an evaluation right after the work was done, and especially to report on the excellent workmanship and SKILL of Alvaro. No form was available at the time, but one of the staff members took my remarks. I was disappointed with this situation, but I am pleased to see that three months after my Bath Fitter installation that the company now has a formal report form. One more point needing clarity. I identified my work by the Invoice Number, but the form asks for an "order number" which I could not locate on any of my paperwork.

    Bath Fitter response

    Hi Barbara, thank you so much for your review! We are so thrilled to hear our team was able to provide you with a great experience!!

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      Verified Reviewer Verified Buyer
      Original review: March 10, 2023

      I head the bath tub covered and the walls and ceiling over the bath covered and it looks 1 million times better. I picked white for the tub and the walls and ceiling are a marble look with white and gray. I know it’s an allusion but when I first got in the tub, I swear it feels like it’s bigger but I know that’s impossible. It’s only been done about a month, but so far it is holding up very well. I have a window in my shower and they did the trim around the window perfectly so I don’t have to be afraid of getting it wet. They replaced the plumbing, which I’m not as happy with because I prefer a separate hot and cold handle but they only install the single handle System.

      I don’t like the anti-scalding feature because I figure I should be able to make up my own mind how hot I want it. I don’t like the government making decisions for me. How much prefer the two handle system, but it was not an option and that is not only with Bath fitter. Overall I give them five stars. The ledge of the tub was wider, giving me plenty of room for the shower doors that I installed because the ones I picked required at least 3 inches and the edge of the old tub underneath would not have allowed these doors to be installed.

      Bath Fitter response

      Hi Bruce, thank you so much for sharing your experience! We are thrilled to hear our team was able to complete everything to your satisfaction!

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      Verified Reviewer Verified Buyer
      Original review: Aug. 10, 2022

      I am in my 70's and want to stay in my home as long as possible. Changing my bathtub to a walk in shower was one way. Not knowing what to expect, I was very anxious about doing it. I talked to my sons and they said it was a great idea. So I met with Michael and his associate and I signed a contract. I had to wait 4 months to get it done. Along came Patrick. He was a no nonsense person coming to a job he just wanted to do. So I pretty much left him to do it.

      After a very long day he was chatty and I was one happy lady to have the day gone and looking at a fabulous new bathroom. My son came a few days later and laid a new floor which was a bane of my existence. I hated it. Now I have a new floor to go with my beautiful new shower. I love it. Thank you Patrick. To be fair I have to say it was a bit pricey. But what isn't today? I would love to add before and after pictures but am not sure how to do that. Sorry. Linda **

      Bath Fitter response

      Hi Linda, thank you so much for sharing your experience! We are thrilled to hear our team was able to complete everything to your satisfaction!

      4 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: June 30, 2022

      We ordered a tub to walk-in shower conversion. The sales manager gave us an informative, no pressure consultation at our residence. The final sales price was not cheap, however, we considered the value for the project in the fact that the technicians would transform our shower in less than one workday and we would not have to deal with local contractors who would take days or weeks to complete a similar job. The scheduling process was easy and flexible to our calendar. The two technicians arrived before their scheduled time and were on the job exactly as promised by 8am, and they had two hours travel time. They tore out the old tub and shower enclosure, installed new green board and plumbing, and had the job completed by noon.

      There was not a speck of drywall dust or construction debris left behind. The quality of the installation was top notch. We have enjoyed our new shower for over a month now and love it. Overall our Bathfitter experience was outstanding. We would highly recommend Bathfitter and after viewing our new shower, our neighbors also had a Bathfitter installation.

      Bath Fitter response

      Hi Ingolf, thank you so much for your review! We're glad to hear everything was completed to your satisfaction!

      3 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: June 28, 2022

      I just had both of my bathrooms remodeled for shower stalls. The installations went very well. I was very impressed by the way that the shower looks in the main hallway, not to mention the shower stall off of the master bedroom's bathroom. I am also very impressed with the way that the water is pressurized in the showerhead. Where I now live, there is lower water pressure than where I was living previously in Charleston County. It seems as though the water pressure is increased in my showerhead. My daughter says the same thing about her shower as well, that the pressure seems to be greater coming out than it was in the old showerhead. .

      When I was getting ready to shower for the first time, my foot slipped on the shower floor. I thought that the shower floor was textured in a way that made it non-slip. This is not true. When my foot got wet, it did nothing but slip. I ended up using a shower mat or tub mat to prevent slippage. The floor was textured, but it wasn't textured in the way that it should be for it to be non-slip.

      Although I am at fault for not requesting that the shower floor be non-slip but textured only instead, I feel that it should be the sales representative's job to make sure whether or not the customer wants a non-slip floor or not and that a textured floor might come to mean a non-slip surface, not just textured without being non slip. What I am saying here is that even though I admit to being at fault for saying the word "textured" and meaning "non-slip" that the sales representative also should have asked, "Do you mean a non-slip surface?" I believe that a non-slip floor should be included with every installation to prevent slippage of the customer. Of course, I mean that this should be in every home.

      Additionally, I was told at the end of the 2nd installation, which was the installation of the shower stall in the main bathroom that I would receive a call the next day regarding the shower door and getting a temporary curtain rod put up in its place so that the shower could be used while we were waiting for the door to arrive. This phone call was never received. My daughter also waited all day for the phone call, but it was never received. I was also on the look-out for a call regarding the shower curtain rod, but I never received a call either. This was very unsatisfactory.

      As it turns out, a note was given by the installer to one of the people in the office. This person had not called me back as promised by the installer. The person in the office, named Tim, had admitted his mistake and had apologized profusely. In any case, this should not have happened. The call should have been made as promised, and the fact that I did not receive a call and had to wait all day for it and not receiving it, as well as my daughter waiting, and not receiving it made me quite angry. The fact that the phone call was not made and a return visit to bring a temporary curtain rod for me to use the shower had inconvenienced me from using my shower for one day. That made me angry as well.

      Other than the non-slip issue, the unreturned phone call issue and the shower curtain rod issue, I am very satisfied with the way the showers turned out. They were beautifully installed. The sales representative had set aside 3 days for the work to be completed, but it was completed in only 2 days time, one for each bathroom.

      Bath Fitter response

      Hi Arthur, thank you so much for sharing your experience! We are thrilled to hear our team was able to complete everything to your satisfaction!

      4 people found this review helpful
      Customer increased Rating by 2 stars!
      Verified Reviewer Verified Buyer
      Resolution response: May 25, 2023

      The company did call me and said everything was paid and they canceled the previous bill. Thank you.

      Original review: May 22, 2023

      Their customer service is something to be desired. I asked for a receipt showing that I have paid in full - didn't happen. I was told by the salesman - the quote for a new bathtub was for $7,084.00 after a $450.00 discount. I gave him a check for the down payment and was told the balance would be due on the day of installation. Well, after the work was done, I was told I owed $7,1__.00, The installers tried calling the office but no one answered. I wasn't ever told that the price had changed, not by the salesman or the installers. If I was told that the price had changed - yes, I would have called a different company to do the work. I paid the amount due on my original quote and now Bath Fitter is emailing me an invoice for the extra amount. What kind of company does this to their customers?? A quote is supposed to be a binding contract between a customer and a company. I feel like they are treating me this way since I am a widowed.

      Bath Fitter response

      Hi Teresa, we understand our team was able to connect with you to address this. There was no change in price and understand everything has been paid. Please let us know if you need anything else.

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      Verified Reviewer
      Original review: May 8, 2023

      I created two showers online and almost immediately received a phone call to set up a time to have a sales rep come to my home. John ** called me to confirm the date and time, he wanted to make sure my husband would be there, first mistake, as if I am not capable of making any decisions for our home. John arrived, relayed his sales pitch, surveyed and took photos with his tablet. Led us to believe his tablet really did survey the walls and told me, not once, not twice, but three times there was no water damage behind my wall and that my second bathroom had no issues!

      I wanted to make sure because I knew there had to be some type of issue because as I explained to him the pipe had froze, I had capped off the hot water because it was leaking. We were told that both bathrooms would be completed in one day, this was a lie. John told us there were two pieces, the floor and the walls, this was another lie. The installers arrived, the second bathroom had water damage and couldn't be completed, John was called and he never admitted to what he had told both my husband and me. Nothing was going to be done, that bathroom needed to dry out. One of the workers told me that he was told to just install the bathroom and not to worry about the mold starting, he couldn't in good faith do that.

      The first bathroom was completed, but with three parts, the shelves are not part of the wall they are added. Once I was able to use the bathroom I had no hot water. I was accused by Bath Fitter this was in no way their issue. I had my HVAC folks come out and told me that they must've crossed the lines. Bath fitter came back out to complete the second bathroom and to figure out why I had no hot water. My son, who is a contractor, had to explain to them the issue. They capped my cold water off and didn't create a line for both the hot and the cold separately causing the water to flow together. This indeed was their fault.

      I later found out they are not plumbers, do not have plumbing license, but told me they didn't need to be. They turned off my main water supply, they touched my pipes, they put in new fixtures and extended my lines, they need to be licensed plumbers to at least turn off the main water supply in my street. Once they corrected the hot water issue I didn't have water pressure in my home. I asked them to leave and I told them I would hire a plumber to find out the issue. The plumber informed me that one of the valves under my home wasn't turned on all the way, no way to prove it was them, but I didn't have an issue before.

      After spending more money than they deserved for one bathroom. Not having hot water for three days. Spending money on a plumber, along with my time, my three dogs sanity, let alone my own sanity, Bath fitter will not be completely the second bathroom. The exhaustion of trying to talk to someone in management to get some type of compensation for all this was ridiculous. I was told they are all franchisee, this one was from Indianapolis. I was told I would receive $1,000 per bathroom if I had the second one done. I am still waiting on the $1,000 for the one bathroom. I will shout from every source to let people know how horrible this company is run.

      4 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: May 4, 2023

      Came today, took out old tub and shower surround, put in new tub, all new plumbing and shower. They did a good job, looks great, thanks to Hunter and Scottie. They did an excellent job of cleaning up, explained job of explaining how to take care of our new addition. Was on time for when they said they would be here, took them a day just like ad says

      Bath Fitter response

      Hi Terry, thank you so much for your review! We are thrilled to hear our team was able to provide you with a great experience!

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      Verified Reviewer
      Original review: April 29, 2023

      If I could give negative star I would.. DO NOT SHOP WITH THESE PEOPLE. They don't respect their clients. What is even worse their disabled clients. My job was started 11-28-2022 and just got finished. THEY DAMAGED MY JOINING BATHROOM. You will pay about 17,000 dollars for said bathroom. When asked for at least 1,000 dollars off we were told, "No. You have a contract." When we asked to talk to management WE WERE NOT ALLOWED TO. Please do yourself a favor and stay away from them.

      Bath Fitter response

      Hi Sammie, we are sorry to hear about this experience but we are unable to find your info in our customer database, and we believe you may have worked with another bathroom remodeling company. Can you please double check your invoice to confirm? Please let us know so we can best assist you.

      3 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: April 16, 2023

      The entire experience from salesman to installer was a joy. Every step of the way was handled in a professional manner and we were treated with the utmost courtesy. I would recommend Bath Fitter to anyone. Job well done by all.

      Bath Fitter response

      Thank you so much for your great review!

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