Bath Fitter Reviews

Our overall experience was great once the ball got rolling. Our sales lady quoted us only 10-12 days for someone to contact us for scheduling. Based on my husband’s shift work, I placed a call to the sales lady and within minutes my husband was contacted by someone to schedule. We were notified by email that our installer would be here between 8am-10am and by 10:15am I was on the phone only to be informed that our installer had already talked to my husband. By 10:30 our installer (John) arrived and went right to work. It’s amazing! He didn’t stop to eat or drink! He returned the next day by 9:30am and the job was done by 5pm. We even gave him some of our fresh duck eggs. Other than the communication from the office personnel, the service from our sales lady and installer were both friendly and professional.

We actually had two bathrooms done by Bath Fitter. My 92 year old Aunt had fallen and fractured her hip. They came in and removed her 1960 bathtub and did a beautiful walk in shower and had it done before she left rehab. She loved and wished she had done years before. We were so impressed we had them come do our newly remodeled bathroom. Both consultants were professional and very knowledgeable of their products. Explaining each and every detail. They use only their own trained professionals to do the work. Both bathrooms were done in one day by courteous and friendly professionals. They used rugs throughout both homes and cleaned up afterwards. The best is the warranty goes with the house not just the homeowner. Thank you Bath Fitter for a wonderful experience and the beautiful upgrade. Mike and Nancy L

I had a walk-in shower installed. The installer, Shawn ** with his assistant August, did as excellent job in tight quarters. Very professional, knowledgeable and polite. They get 5 out off 5 stars from me. It is very obvious that Shawn takes pride in his work, paying attention to the smallest details. This job was done in Chester County, PA on April 7, 2026

Christy the salesperson was kind and warm and knowledgeable and wonderful. We met with five other vendors and felt most confident with her and the company. The installer, Dustin B was fantastic. He was kind and communicative and quick and clean and accommodating and patient with questions and decisions making processes. The only thing that could have gone differently is that we chose a 3 inch lip and were using a shower curtain. The tile is older tile and when Dustin went to install it their 3 inch lip became a 1.5 inch lip because of the depth of the tile. My mom whose house this was going in was concerned about whether water would get out of the shower more so because of the more shallow depth and we might have gone with a higher lip if we had known that it would have been 1.5 inches rather than 3. Dustin B made a great suggestion for a rubber lip that can be installed if it is a problem as well. Overall a very positive experience though.

We would like to commend Adam, the project lead for our bathroom shower tub remodel, for his exceptional dedication and commitment to delivering a shower tub that met our expectations. Despite initial concerns regarding budget, the project was completed within our financial constraints. Furthermore, Bathfitters' discounts for law enforcement and military personnel make it a highly attractive option. We wholeheartedly endorse Bathfitters for bathroom renovations and shower-tub conversions. Adam's tireless efforts, coupled with exceptional customer service from Kristi, ensured a seamless experience. The installation process was swift, with Joe completing the job on Saturday morning. We highly recommend this family-owned business. Please know we thank Pierre and Brian who is the boss made everything happen! We took pics as Joe was doing work from start to finish!!! Very much highly recommend this company!!!

Jeff was great but the process is not as good as it used to be. I had my master bath done several years past and it went well. This time the disconnect between sales and Jeff who did final review was not good. Plus, they now work on a phone and asked me to sign, and I cannot even see what I am signing for? At 75 and bad eyes I may have signed re-enlistment papers for all I know.

His name was Dustin. He put our new walking shower. He's very efficient, and knew exactly what to do. He did an excellent job, and looks great😊💙

Initially I was satisfied with my new shower though pricey it was. From day one the shower door did not close correctly. I called service but they told me it would get better after a while. It never did. Over time the water seal at the bottom of the shower door tore away. And the door was finally easy to close but water was leaking through the door. I called service and they came to replace the door seal. Door became hard to close again. The water seal has once again torn away. I’ve been calling and writing and I’m being totally ignored by Bath Fitter.

I had my ugly bathtub/shower turned into a five star hotel. My installer Faton went well beyond the extra mile to make sure I was completely satisfied with his workmanship. Everything worked properly and no leaks. Looks fantastic!!!!

I researched and got many bids to redo our bathtub. Most of the Salespeople were pushy and expensive. The Bath Fitter salesperson wasn't pushy, which I appreciate. Jackson and Josh installed our new bathtub in 1/2 day and it looks fantastic! I would trust them to do another project at my home.