Bath Fitter

The one negative that I experienced is not with the worker but with the process. I made a few calls after the installation work was done. I wanted to offer an evaluation right after the work was done, and especially to report on the excellent workmanship and SKILL of Alvaro. No form was available at the time, but one of the staff members took my remarks. I was disappointed with this situation, but I am pleased to see that three months after my Bath Fitter installation that the company now has a formal report form. One more point needing clarity. I identified my work by the Invoice Number, but the form asks for an "order number" which I could not locate on any of my paperwork.

I don’t like the anti-scalding feature because I figure I should be able to make up my own mind how hot I want it. I don’t like the government making decisions for me. How much prefer the two handle system, but it was not an option and that is not only with Bath fitter. Overall I give them five stars. The ledge of the tub was wider, giving me plenty of room for the shower doors that I installed because the ones I picked required at least 3 inches and the edge of the old tub underneath would not have allowed these doors to be installed.

After a very long day he was chatty and I was one happy lady to have the day gone and looking at a fabulous new bathroom. My son came a few days later and laid a new floor which was a bane of my existence. I hated it. Now I have a new floor to go with my beautiful new shower. I love it. Thank you Patrick. To be fair I have to say it was a bit pricey. But what isn't today? I would love to add before and after pictures but am not sure how to do that. Sorry. Linda **

There was not a speck of drywall dust or construction debris left behind. The quality of the installation was top notch. We have enjoyed our new shower for over a month now and love it. Overall our Bathfitter experience was outstanding. We would highly recommend Bathfitter and after viewing our new shower, our neighbors also had a Bathfitter installation.

When I was getting ready to shower for the first time, my foot slipped on the shower floor. I thought that the shower floor was textured in a way that made it non-slip. This is not true. When my foot got wet, it did nothing but slip. I ended up using a shower mat or tub mat to prevent slippage. The floor was textured, but it wasn't textured in the way that it should be for it to be non-slip.

Although I am at fault for not requesting that the shower floor be non-slip but textured only instead, I feel that it should be the sales representative's job to make sure whether or not the customer wants a non-slip floor or not and that a textured floor might come to mean a non-slip surface, not just textured without being non slip. What I am saying here is that even though I admit to being at fault for saying the word "textured" and meaning "non-slip" that the sales representative also should have asked, "Do you mean a non-slip surface?" I believe that a non-slip floor should be included with every installation to prevent slippage of the customer. Of course, I mean that this should be in every home.

Additionally, I was told at the end of the 2nd installation, which was the installation of the shower stall in the main bathroom that I would receive a call the next day regarding the shower door and getting a temporary curtain rod put up in its place so that the shower could be used while we were waiting for the door to arrive. This phone call was never received. My daughter also waited all day for the phone call, but it was never received. I was also on the look-out for a call regarding the shower curtain rod, but I never received a call either. This was very unsatisfactory.

As it turns out, a note was given by the installer to one of the people in the office. This person had not called me back as promised by the installer. The person in the office, named Tim, had admitted his mistake and had apologized profusely. In any case, this should not have happened. The call should have been made as promised, and the fact that I did not receive a call and had to wait all day for it and not receiving it, as well as my daughter waiting, and not receiving it made me quite angry. The fact that the phone call was not made and a return visit to bring a temporary curtain rod for me to use the shower had inconvenienced me from using my shower for one day. That made me angry as well.

Other than the non-slip issue, the unreturned phone call issue and the shower curtain rod issue, I am very satisfied with the way the showers turned out. They were beautifully installed. The sales representative had set aside 3 days for the work to be completed, but it was completed in only 2 days time, one for each bathroom.

I wanted to make sure because I knew there had to be some type of issue because as I explained to him the pipe had froze, I had capped off the hot water because it was leaking. We were told that both bathrooms would be completed in one day, this was a lie. John told us there were two pieces, the floor and the walls, this was another lie. The installers arrived, the second bathroom had water damage and couldn't be completed, John was called and he never admitted to what he had told both my husband and me. Nothing was going to be done, that bathroom needed to dry out. One of the workers told me that he was told to just install the bathroom and not to worry about the mold starting, he couldn't in good faith do that.

The first bathroom was completed, but with three parts, the shelves are not part of the wall they are added. Once I was able to use the bathroom I had no hot water. I was accused by Bath Fitter this was in no way their issue. I had my HVAC folks come out and told me that they must've crossed the lines. Bath fitter came back out to complete the second bathroom and to figure out why I had no hot water. My son, who is a contractor, had to explain to them the issue. They capped my cold water off and didn't create a line for both the hot and the cold separately causing the water to flow together. This indeed was their fault.

I later found out they are not plumbers, do not have plumbing license, but told me they didn't need to be. They turned off my main water supply, they touched my pipes, they put in new fixtures and extended my lines, they need to be licensed plumbers to at least turn off the main water supply in my street. Once they corrected the hot water issue I didn't have water pressure in my home. I asked them to leave and I told them I would hire a plumber to find out the issue. The plumber informed me that one of the valves under my home wasn't turned on all the way, no way to prove it was them, but I didn't have an issue before.

After spending more money than they deserved for one bathroom. Not having hot water for three days. Spending money on a plumber, along with my time, my three dogs sanity, let alone my own sanity, Bath fitter will not be completely the second bathroom. The exhaustion of trying to talk to someone in management to get some type of compensation for all this was ridiculous. I was told they are all franchisee, this one was from Indianapolis. I was told I would receive $1,000 per bathroom if I had the second one done. I am still waiting on the $1,000 for the one bathroom. I will shout from every source to let people know how horrible this company is run.