Bath Fitter Reviews
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About Bath Fitter
Bath Fitter is a bathroom remodeling company specializing in custom-made bathtub and shower renovations made to fit each customer’s existing bathroom space. The company’s remodeling process involves a personalized design, custom manufacturing and professional installation. Its factory-trained and certified installation technicians install the new tub shell and wall directly over an existing tub or shower. Bath Fitter has been in business for over four decades, has locations in the U.S. and Canada, and its products come with a lifetime warranty. Bath Fitter customers often praise fast installation and professional technicians.
Visit www.bathfitter.com/us-en- Free consultations
- Customizable designs
- Quick installations
- Lifetime warranty
- A little pricey
- No plumbing work included
Helpful Reviews
How does Bath Fitter work?
A typical project with Bath Fitter follows these steps:
- Consultation: During this time, consultants give suggestions and clarify all the details before doing any work, according to Rochelle, a reviewer from Texas.
- Customizations: Pick out your bases, colors, wall patterns and accessories. You can choose from different shelves, soap dishes, towel bars, shower rods, trims and moldings. A “Design Your Own Bathroom” tool on the company’s website lets you do this virtually and see what the finished product will look like.
- Measurements: Once you know what you want your space to look like, the company’s representatives take precise measurements of your bathroom.
- Custom design: Bath Fitter then creates a custom-fitted acrylic tub liner that fits over the existing fixtures. The tub liner is designed to cover the walls surrounding the bathtub or shower.
- Installation: During the installation process, installers simply fit the new tub or shower directly on top of the existing one — no plumbing work is required.
You can schedule a free virtual consultation on Bath Fitter’s website. The company’s services include a lifetime warranty that can be transferred to the new homeowner if you sell your house.
Bath Fitter accessibility options
Bath Fitter offers tub-to-walk-in shower conversions and safety accessories to make bathing more accessible. The showers feature a low step-in height, slip-resistant flooring and optional safety features, including:
- Grab bars
- Shower seats
- Grips
- Safety handles
Bath Fitter costs
Bath Fitter does not list prices for its products on its website, but you can easily get a free quote. Based on our reviews, most customers were quoted around $10,000. Bath Fitter costs vary based on a range of factors, including project type, size, upgrades and your location. It’s best to schedule a free consultation on the Bath Fitter website for a personalized price estimate.
A customer in Florida told us they spent $4,000 on redoing a master shower. Another customer in North Carolina said he was quoted $9,000 to replace a tub with a shower.
Bath Fitter offers financing options with low monthly payments and 0% interest.
Bath Fitter installation costs
The average cost of a Bath Fitter installation depends on the homeowner’s or facility’s needs. Your total costs depend on whether or not you opt for upgrades, finance the renovation or get a discount.
Anecdotally, Jean in Kentucky paid $9,000 for a shower installation. Douglas in Florida appreciated that there were no hidden costs. Lois in Florida said their final quote was $7,200 for a 36-inch-by-36-inch shower stall project.
Bath Fitter FAQ
How long does Bath Fitter installation take?
Bath Fitter can install your new bathtub or shower enclosure and walls in as little as one day.
One reviewer, Ingolf in New York, told us: “The scheduling process was easy and flexible to our calendar. The two technicians arrived before their scheduled time and were on the job exactly as promised by 8 a.m. … They tore out the old tub and shower enclosure, installed new green board and plumbing and had the job completed by noon.”
What does Bath Fitter’s warranty cover?
Bath Fitter’s warranty covers acrylic bathtubs, tub surrounds, replacement showers and shower conversions.
Does Bath Fitter do plumbing?
No, Bath Fitter does not do plumbing. Bath Fitter’s process doesn’t include demolition or plumbing work. Instead, the company places the new structure over your existing bathtub.
How long does a Bath Fitter liner last?
Bath Fitter products are guaranteed to last a lifetime. According to its website, they are not just a temporary fix or replacement. Before installation, a Bath Fitter expert will make any necessary repairs to ensure a strong foundation for your product to last longer.
How much does Bath Fitter cost on average?
Bath Fitter projects typically cost around $10,000 based on customer reviews on our site, though prices vary depending on the size of the project, materials, upgrades and location.
Does Bath Fitter offer financing?
Yes, Bath Fitter offers financing options for qualified customers. Financing plans may include low monthly payments and promotional offers such as 0% interest for a set period.
Is Bath Fitter a franchise?
Yes, Bath Fitter operates as a franchise, meaning individual locations are independently owned and operated. Pricing, installation quality and customer service can vary from one location to another. Search for your specific local franchise's reviews before scheduling a consultation.
Still have questions?
Is Bath Fitter worth it?
Bath Fitter is worth it for homeowners who want a fast, low-maintenance bathroom upgrade without the mess and timeline of a full remodel. Its acrylic liners and one-day installation process can appeal to people looking for convenience, customization and a long-lasting finish.
Many customers were pleased with the professionalism and quality of work from the installers. Based on over 5,000 reviews on ConsumerAffairs, Bath Fitter holds a 4.3-star average rating, with 76% of reviews awarding 5 stars.
Bath Fitter might not be worth it for homeowners planning a complete bathroom redesign or those needing extensive plumbing or structural repairs. Because the company installs new materials over existing fixtures, it doesn’t address the underlying issues. Budget-conscious homeowners may also find the cost higher than expected when compared with other remodeling options.
Negative reviews for Bath Fitter mention poor communication from the sales team, delays in installation and issues with cleanliness and follow-up.
For example, a reviewer in Indiana was “happy with the speed of the one day installation except for the outside trim. … The gap was filled in sloppily with white caulking.”
Note that Bath Fitter operates as a franchise, so experiences can vary from location to location. It’s best to search for reviews for your local franchise to get a better idea of how customers feel.
Bath Fitter Reviews
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- 4,977,715 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 30, 2026
We had a bathtub that developed a hole, I was worried it was beyond repair. Then Bath Fitter sent Dakota and Drew, and those two guys worked in the rain all day, worked quickly and efficiently, while keeping my rug and floors clean! They were absolutely amazing and their work was exquisite and perfectly done. They are both very good, and were very kind to us. This was the best thing we could’ve done, and definitely increased the value of our house! In addition, we can safely bathe for the rest of our lives!
Hi Carla,
Thank you so much for taking the time to share such a wonderful review with us! We’re so happy to hear that Dakota and Drew were able to turn a stressful situation into such a positive experience.
It’s especially wonderful to hear how dedicated, kind, and respectful they were while working in the rain and taking such great care of your home. We know how important it is to feel comfortable and confident in the work being done, and we’re thrilled that the finished result exceeded your expectations.
Most of all, we’re so glad you now have a beautiful and safe bathing space that you can enjoy with peace of mind for many years to come. We’ll be very happy to share your kind words with Dakota, Drew, and the team!
Warm regards,The Bath Fitter Team
Reviewed Sept. 26, 2026
I am thrilled with my new Bath Fitter bathtub, surround and plumbing.. It’s beautiful. My installer Manuel was very careful, thorough and professional.. so appreciated. Right from my in home sales consultation to my one day quiet, neat & tidy install, the experience was fantastic!!!
Thank you, Karen! We’re delighted to hear how much you love your new bathtub and surround and that you had such a positive experience from consultation through installation.
We truly appreciate your kind words about Manuel and will be happy to pass them along to him and the team. Thank you for choosing Bath Fitter!
The Bath Fitter Team
Reviewed Sept. 28, 2026
Overall very satisfied. The sales experience was 100% fine. The installation went very well. I did see where the installation caused some cracks in the paint in my bedroom which shares a wall with the bathroom. Also, I didn't realize that the installation was going to create so much residual dust at the time. But overall very pleased with the installation process too. As for the shower itself, also quite pleased. Was surprised to see mold appear on the floor of the new shower within days of installation though.
I now frequently spray the area with vinegar/water solution to keep mold away. Also shower floor a bit more slippery than I like but I haven't needed to put in any sort of mat like I did when I had my tub set up. I am definitely glad we had this done and have already highly recommended Bath Fitter to a neighbor who was interested in our experience. Note: I tried to leave comments earlier such as post-installation. But the links given to me for leaving comments never worked. This review, if it goes through, will be the first one from us that will likely reach you.
Hi Chris,
Thank you for taking the time to share your detailed feedback. We’re very pleased to hear that, overall, you’re happy with your experience and your new shower.
We truly appreciate your comments and will ensure your feedback is shared with the appropriate team. We also apologize for the difficulty you experienced with the previous review links.
Thank you again for your patience, and especially for recommending Bath Fitter to your neighbor. Your trust and support mean the world to us.
Best regards,The Bath Fitter Team
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Reviewed Aug. 20, 2026
We had a fantastic experience with Bath Fitter of Mississauga. Janith came for the consultation, took us through all of the options, and made some great recommendations. Through his professionalism and confidence we decided to move ahead with Bath Fitter. Within 2 weeks we had James show up for the install. James was fantastic - knowledgeable, quick, neat, extremely friendly, and the quality of his work speaks for itself. Scott came on the second day as additional help, also a very friendly guy and hard worker. Ripping out the previous shower floor and plumbing was a difficult and messy job, but James and Scott managed to take care of things quickly and neatly.
The attention to detail with the install made all the difference....and the space was tidied up and clean when it was finished. James made sure we were in the loop as things progressed, he went above and beyond to make sure we were happy with everything. The shower looks fantastic. Very impressed. Huge thanks to James, Scott, Janith, and everyone at Bath Fitter Mississauga for a great experience.
Steve, feedback like yours means so much to our team! 😊 We're delighted to hear that Janith, James, and Scott provided such exceptional service throughout your project. From the initial consultation to the final installation, it's wonderful to know that their professionalism, attention to detail, communication, and craftsmanship made such a positive impression. We'll be sure to share your kind words with the entire Mississauga team.
Thank you for choosing Bath Fitter, and we hope you enjoy your beautiful new shower for years to come!
Warm regards,The Bath Fitter Team
Reviewed Aug. 7, 2026
I had a man named Steve that came to look at my tub. I got my tub replaced by Bath Fitter in 2020. Only using Bar Keepers on it to clean. I was seeing that I had some film that I could not clean and yellowing on floor bottom. He used some bath cleaner that they make with a approved sponge and it looks better. Also talk to someone and they gave me other cleaner I could use. Had a great experience. Steve was knowledgeable and polite.
Hi Deborah,
Thank you for sharing your experience with Bath Fitter! We're so pleased to hear that Steve was able to improve your tub's appearance and provide such excellent service. We’ll be sure to pass along your kind words to him and the team. It’s wonderful to know their professionalism, knowledge, and courteous approach left a positive impression.
Thank you for choosing Bath Fitter. We hope you continue to enjoy your refreshed tub for many more years to come!
Kind regards,The Bath Fitter Team
Reviewed Aug. 6, 2026
We used Bath Fitter in Black Diamond, WA to remove and replace our shower. The consultant was very professional and gave us estimates for every shower design option I came up with. He responded quickly to all our questions during the months leading up to the actual remodel. Once we decided on an option, it was scheduled very conveniently for us. The individuals who performed the removal of our old shower, added to a wall, replaced our shower valve, and installed the new shower were very professional, conscientious, and courteous. Mr. ** responded quickly to every correspondence and went above and beyond to ensure we were very happy with the entire project. Thanks so much for making this process easy and successful for us!
Hi Pamela,
Thank you for your kind words! We're delighted to hear that you had a positive experience from consultation through installation. We'll be sure to share your recognition with the team, especially Mr. **.
Thank you for choosing Bath Fitter, and we hope you enjoy your new shower for years to come!
Warm regards, The Bath Fitter Team.
Reviewed July 29, 2026
We recently had a tub to shower conversion by Bath Fitter. This conversion is amazingly more labor intensive than setting a new tub over an old one. Luckily, Nate our installer, wasn’t just a jack of all trades. He’s a professional at Carpentry, Sheetrock and Plumbing, etc! He showed us what he’d be doing and asked us exactly how we wanted any accessories installed. He kept us informed of the progress and his attention to detail was second to none! Clinton who assisted Nate was very polite and respectful. He amazed me. He spoke softly like he didn’t want to wake anyone. He basically tip toed through the house and closed every door so quietly. He was so helpful to Nate, eager to learn and also professional. We enjoyed and appreciated these two Gentlemen.
Rick
Hi Rick,
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying your new tub-to-shower conversion.
Nate and Clinton take great pride in their work, and it's fantastic to know their professionalism, attention to detail, and commitment to customer care made such a positive impression. We'll be sure to share your kind words with them and their team.
Thank you for choosing Bath Fitter! Enjoy your new shower! 🚿😊
The Bath Fitter Team
Reviewed Oct. 4, 2026
We like the finish product. Nice to take a shower and be able to get in and out easily. However the doors to the shower were not ordered so had to use a curtain rod and an old shower curtain. The new shower curtain never got delivered. Small leak in the drain pipe but was fixed quickly. Overall a job well done and the installer was easy to talk to re shower, etc.
Hi Oskar,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re pleased with the finished shower and had a positive experience with the installer.
We truly appreciate your feedback and are happy to know that overall, the installation went well.
Kind regards,The Bath Fitter Team
Reviewed Oct. 1, 2026
Thank you BATHFITTER for the beautiful shower. I love the color that I went with but it is not an ivory. It is more of a Caramel color, it is what I chose and I am so glad that is what I chose. The installer worked very hard and got the job done with no problems. He was very nice and I would gladly have him back again if there were any problems. I waited a long time for the shower to be done, I am so glad that I chose to go with your company.
Hi Suzette,
Thank you so much for sharing your experience with us! We’re delighted to hear how happy you are with your new shower and that the color turned out to be the perfect choice for your space.
It’s also wonderful to hear that your installer provided such a positive experience and worked hard to make sure everything went smoothly.
We truly appreciate your patience and, most importantly, your trust in Bath Fitter. We hope you enjoy your beautiful new shower for many years to come!
The Bath Fitter Team
Reviewed Sept. 29, 2026
The work was done well. Very happy with the work and the installers. There was only one thing the incorrect rod was installed. It should have been the curved one.
Hi Donald,
Thank you for sharing your feedback with us! We’re so glad to hear that you’re very happy with the work and the installers.
We’re sorry to hear that the incorrect shower rod was installed and understand that you were expecting a curved rod. We appreciate you bringing this to our attention so the team can look into it and assist you.
Thank you again for choosing Bath Fitter and for taking the time to share your experience.
Warm regards,The Bath Fitter Team
Reviewed Sept. 27, 2026
Matt & Tre worked well together. They respected me. My initial estimate and product selection with Leo ** was great, and Leo was able to expedite the one-day installation.
Thank you, Tina! We’re so happy to hear that you had such a great experience with our team. It’s wonderful to know that Leo made the consultation and product selection easy, and that Matt and Tre provided a respectful and seamless installation experience.
We’ll be sure to pass your thoughtful feedback along to all three. Thank you for choosing Bath Fitter, and we hope you enjoy your new bathroom for years to come!
The Bath Fitter Team
Reviewed Sept. 26, 2026
This is the 2nd time I have had a bathroom redone. They did a fantastic job both times.
Thank you, Martha! We truly appreciate you choosing Bath Fitter for a second bathroom renovation. It’s wonderful to hear that you had a fantastic experience both times, and we’re grateful for your continued trust in our team!
The Bath Fitter Team
Reviewed Sept. 26, 2026
They really did a wonderful job. Couldn't be more happier.
Thank you, Joe! We’re so happy to hear that you’re pleased with the work and had such a wonderful experience. Your satisfaction means a lot to our team, and we truly appreciate you sharing your feedback!
The Bath Fitter Team
Reviewed Sept. 26, 2026
The workmanship is excellent 👌, we absolutely love our new shower.
Thank you, Trevor! We’re thrilled to hear that you love your new shower and are so pleased with the workmanship. It’s always wonderful to know our team delivered a result you can truly enjoy.
Thank you for choosing Bath Fitter!
The Bath Fitter Team
Reviewed Sept. 26, 2026
We were extremely pleased with Bath Fitter a couple years ago and when we knew they were our #1 choice when we had to replace the second tub shower combo at our house in Hornell, NY. They do a fantastic job and it is cleaner than when they start the job when they leave. Communication from the first call to the final install is excellent. No pressure or up sales scams, just solid customer service and skilled install technicians. The product has held up well. I highly recommend Bathfitter Rochester for bathroom renovation needs.
Thank you, Robert, for your continued trust in Bath Fitter! We’re thrilled to hear that your second experience was just as positive as your first, from the communication and no-pressure approach to the quality of the installation.
Your recommendation of our Rochester team means a great deal to us. We truly appreciate your loyalty and are glad to know your Bath Fitter products continue to serve you well.
The Bath Fitter Team
Reviewed Sept. 26, 2026
Very happy with the shower install and very happy with the Bath Fitter coworkers. They were very professional and pleasant. I have used Bath Fitter before and would again.
Thank you, Debra! We’re delighted to hear that you’re happy with your new shower and had another positive experience with our team. It means a great deal to know that you’ve chosen Bath Fitter before and would choose us again.
We truly appreciate your continued trust and support!
The Bath Fitter Team
Reviewed Sept. 26, 2026
Installation was breeze, now the bathroom shower control is making creaking sound. Also the tub remains wet all the time, maybe because of level issue.
Thank you, Ravi, for sharing your feedback. We’re glad to hear the installation went smoothly, but we’re sorry to hear about the concerns with the shower control and water remaining in the tub.
We have reached out to your local Bath Fitter team and asked them to contact you directly to review these concerns and determine the appropriate next steps.
We appreciate you bringing this to our attention and look forward to getting this addressed for you.
The Bath Fitter Team
Reviewed Sept. 26, 2026
Although expensive, I love the new shower. Thank you to Granger ** for his help.
Thank you, Elizabeth! It’s wonderful to know that you’re enjoying your new shower. We’re also glad Granger was able to make a positive difference in your experience. We truly appreciate your feedback!
The Bath Fitter Team
Reviewed Sept. 26, 2026
Very nice walk-in shower! Good quality with nice fixtures.
Thank you, Andy! We’re delighted to hear you’re enjoying your new walk-in shower and are pleased with the quality and fixtures. We appreciate you taking the time to share your feedback!
The Bath Fitter Team
Reviewed Sept. 26, 2026
Very happy with the new bathtub and shower, which was a great improvement.
Thank you, Peter! We’re glad to hear your new bathtub and shower have made such a positive difference in your bathroom. Your satisfaction means a great deal to us, and we appreciate you sharing your feedback.
The Bath Fitter Team
Reviewed Sept. 26, 2026
From start to finish, the people involved with getting the service done were very punctual, friendly, and professional. Installation was done as described and looks great.
Thank you, Jim, for sharing your experience! We’re very happy to hear that our team was punctual, friendly, and professional throughout the entire process and that your installation was completed as expected.
We’re thrilled that you’re happy with the final result. Thank you for choosing Bath Fitter!
The Bath Fitter Team
Reviewed Sept. 26, 2026
Very impressed with the communication from everyone involved with my remodeling. The crew that came was on time, courteous, communicative, and tidy. Wish I had done this sooner!
Thank you, Judy, for sharing your experience! We’re so pleased to hear that the communication throughout your remodel was excellent and that our team was punctual, courteous, and tidy. We love hearing that you wish you had done it sooner!
Thank you for choosing Bath Fitter. We hope you enjoy your new bathroom for many years to come!
The Bath Fitter Team
Reviewed Sept. 24, 2026
Really happy with how my bathroom turned out. The whole process was pretty easy, and the installation was done quickly. The new bath looks clean and modern, and everything feels solid. Overall, a good experience.
Thank you for sharing your experience! We’re so happy to hear that you’re pleased with your new bathroom and that the process and installation went smoothly. We hope you enjoy your beautiful new bath for many years to come!
Reviewed Sept. 23, 2026
Excellent finished product, very clean workmanship. Good value for the money as they are the only ones I’ve found with a single seamless unit.
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the finished product and the quality of the workmanship. We truly appreciate your kind words and are glad you’re enjoying your new seamless Bath Fitter unit!
Reviewed Sept. 14, 2026
The installer John did an unbelievable job, I couldn't be more happy with the results. I would recommend him to anyone, our finished shower looks like something from a high end shower, John cleaned up after himself. 5 stars for him
Hi James,
Thank you for your kind feedback. We're delighted to hear that you had such a positive experience. We'll be sure to pass your compliments along to John and recognize him for his outstanding work. Thank you for choosing Bath Fitter, and we hope you enjoy your new shower for many years to come.
Warm regardsThe Bath Fitter Team
Reviewed Sept. 14, 2026
I had done enough research on the various companies and settled on Bath Fitter. I am glad my efforts were correct! Kevin was our project rep and worked with my senior citizen mother and ensured she was happy the entire way and communicated with me even while he was on vacation! Darren, Jess, Alvaro, and Warren were the demo and install guys who could not have been more accommodating. And CLEAN!!! They worked their butts off too. So far, my mother is thrilled with her new shower stall and I am very happy that she was made happy by the folks at Bath Fitter!!!
Hi Jim,
Thank you for taking the time to share such a wonderful review! We’re absolutely thrilled to hear that your research led you to us and that your experience exceeded expectations. It’s especially rewarding to know that your mother felt supported, valued, and confident throughout the process.
We’ll be delighted to recognize Kevin, Darren, Jess, Alvaro, and Warren for their dedication, professionalism, and commitment to making the experience a positive one from start to finish. Knowing that your mother is enjoying her new shower and that your family is so pleased with the outcome truly means the world to us.
Thank you for placing your trust in Bath Fitter! 😊
The Bath Fitter Team
Reviewed Sept. 12, 2026
Called and made an appointment for a free estimate. The gentleman on the other end was having a hard time controlling his kid, you could hear screaming in the background. After the appointment was made, we received emails asking us to confirm the date and time. On the day of the scheduled appointment we received another email making sure we were ready. No-one showed up! And, to top that off, not further communication via phone or email explaining why they didn't show up. Don't waste your time like I did.
Thank you for your feedback. I'm sorry to hear about your experience. We understand how frustrating it is to receive multiple appointment confirmations, only to have no one show up and no follow-up communication. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. We will share your comments with the appropriate team for review.
Thank youThe Bath Fitter Team
Reviewed Sept. 9, 2026
Oscar did my installation on my Bath Fitter shower. He was very professional, did an excellent job!
Hi Diane,
Thank you for taking the time to share your experience. We are delighted to hear that Oscar provided professional service and did an excellent job with your Bath Fitter shower installation.
We will be sure to share your kind words with him. Thank you for choosing Bath Fitter, and please do not hesitate to reach out if we can assist you in the future.
Warm regardsThe Bath Fitter Team
Reviewed Sept. 8, 2026
Disappointed!!! Very cheap products. Water pressure on moen dual shower heads is very low. Sliding glass doors are loose and wobbly. Seam very cheap. Insulation was sloppy, ruined my walls and scratched my floors.
HI Leslie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We have shared your concerns with the appropriate internal team and are actively working toward a resolution. We appreciate your patience while this review is underway.
Thank you for bringing this matter to our attention. Your feedback is valuable, and we will be in touch as soon as we have an update.
Warm regardsThe Bath Fitter Team
Reviewed Sept. 4, 2026
We had our tub removed and converted to a shower. It was completed 3 weeks after we put a deposit down. The installers were professional and knowledgeable. They made sure that nothing was damaged in our home and left the area spotless. The shower came out beautiful! We got 3 estimates for the job and Bath Fitter was the best. I would highly recommend them.
Hi Jeff,
Thank you for your kind words and for choosing Bath Fitter for your tub-to-shower conversion! We're delighted to hear that you had a positive experience with our team and that you're enjoying your beautiful new shower. We truly appreciate your recommendation and the trust you placed in us.
Warm regards,
The Bath Fitter Team
Reviewed Sept. 2, 2026
This was planned as a 2-day job. The first day, with 2 associates, was spent removing the existing shower, and the garden tub. On the 2nd day, the installer was accompanied by a salesperson in training. He was not able to assist, and seemed to be more of a distraction. The installer explained that his assistant was a no-show. The installer had to stay until after 8:00 PM to finish since he had another job scheduled for the next day.
After finishing, I questioned his use of green board in place of sheetrock for the wall repair. He said he had no sheetrock with him, and admitted that he was not proficient in drywall installation. There were several large gaps and it appeared he was using incorrect fasteners as they were not flush with the wall. The actual shower installation did not look bad until I was able to inspect closely the following day. The attached pictures show an extra piece of trim that looks out of place and incomplete caulking. Please note that I was only able to attach a receipt for the down payment, as I never received a receipt upon payment in full.
Hi Michael,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We understand your concerns regarding the installation process, the wall repair, the finishing details, and the communication surrounding your project. We also appreciate you bringing the issues with the trim, caulking, and drywall work to our attention. Feedback such as yours is important and helps us identify areas where we can improve.
Our goal is always to provide quality workmanship and a positive customer experience from start to finish. We regret that this was not reflected in your experience and understand your frustration.
We are currently reviewing the concerns you have raised, including the photos provided, and will work with the appropriate team to better understand the situation.
Thank you for your patience while we work toward a resolution. We appreciate you bringing these concerns to our attention.
Warm regards,
The Bath Fitter Team
Reviewed Sept. 2, 2026
I rate Bathfitter Spokane #1, A+, Best. Sept. 1 '26, Bathfitter replaced a tub with a beautiful shower at my home. Their installer, Juan **, is personable, professional and a perfectionist in each step of removal, rebuild, and install. Top of the line design and materials were mounted and fitted precisely by Juan and assistant Kendall **. Their work progressed systematically to completion in a day. Everything left spotless. I am so pleased with the gorgeous new bathroom, and give Juan and Kendall and Bathfitter my highest recommendation. Thanks, Bathfitter!!!
Hi Carol,
Thank you so much for taking the time to share your experience and for your wonderful recommendation. We are thrilled to hear how pleased you are with your new shower and the transformation of your bathroom.
Juan and Kendall take great pride in their work, and it is wonderful to know that their professionalism, attention to detail, and commitment to quality made such a positive impression. We will be sure to share your kind words with them and recognize them for their outstanding work.
Thank you for choosing Bath Fitter Spokane. We truly appreciate your trust in us and are delighted that you are enjoying your beautiful new bathroom.
Warm regards,
Bath Fitter Spokane Team
Reviewed Aug. 30, 2026
I am happy to say that after I cancelled our bathroom remodel to unforeseen events, that I received my deposit back in full. I contacted the manager and we discussed the issues and he was nice enough to refund my deposit.
Hi Lia,
Thank you for sharing your update. We're glad we were able to connect, discuss your concerns, and reach a resolution that worked for you. We appreciate your feedback and wish you all the best moving forward.
Warm RegardsThe Bath Fitter Team
Reviewed Aug. 29, 2026
I want to start by saying that the representative who came to my house was very friendly. However, during the visit, I noticed what looked like a recording device active on his iPad. When I directly asked him if I was being recorded, he told me no. After the appointment, I received an email from the company asking how the visit went. In my response, I stated that if I was being recorded without my explicit knowledge, that was not okay. Bath Fitter then emailed me back and admitted that they did record the interaction, claiming it was just an automated "note-taking app." While Ohio is a one-party consent state, lying when directly asked is incredibly deceptive. The representative clearly lied to protect their job, and using an app doesn't excuse the dishonesty. I am highly disappointed by this lack of transparency.
Natasha, thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them directly with you.
As discussed, the application used during your appointment was a note-taking tool intended to assist with documenting the consultation. We understand that there was confusion regarding its use, and we regret that this created an experience that fell short of your expectations. Upon learning of your concerns, the recording associated with your appointment was promptly deleted.
Bath Fitter values transparency and customer trust, and we appreciate your feedback as we continually evaluate our processes and training. We sincerely apologize for the frustration this situation caused.
Bath Fitter Customer Care
Reviewed Aug. 28, 2026
This is our first time with this company and with shower replacement. We had an older molded fiberglass shower. The new shower and fixtures look very nice. Our salesman Ron was thorough and helpful in redesigning the space and ordering. Austin and his assistants did a great job of installing and finishing out the project so it blended in well with the existing floor and ceiling, etc. It is very clean and spacious. Austin and his helpers were pleasant and polite. Thank you for good service, good attention to details and requests, good cleanup and a very good experience with Bath Fitter.
Hi Linda, thank you for your wonderful review! We're thrilled to hear that Ron provided thorough guidance throughout the design process and that Austin and his team delivered such exceptional workmanship during the installation. It's especially rewarding to know their attention to detail, professionalism, and care helped create a beautiful, clean, and spacious new shower that blends seamlessly with your home. We'll be sure to share your kind words with Ron, Austin, and the team.
Thank you for choosing Bath Fitter, and we hope you enjoy your refreshed space for many years to come! 😊
Warm RegardsThe Bath Fitter Team
Reviewed Aug. 26, 2026
PRO: Everything turned out as expected. Pricing reasonable. Professional installer. Respectful of home. CON: The ledge in the window that was part of the install update is not level. It has a forward slant. Not sure why but 100% sure it was not like that before.
Thank you, Darlene and Monty, for your feedback. We're pleased to hear that you were happy with the final result, found the pricing reasonable, and appreciated the professionalism and care shown during the installation.
We also appreciate you bringing the window ledge concern to our attention. I have reached out to the local office, and a member of the team will contact you to discuss this further and review your concerns.
Thank you for choosing Bath Fitter! 😊
Warm RegardsThe Bath Fitter Team
Reviewed Aug. 26, 2026
We recently had Bath Fitter install a new shower, and we are very pleased with the entire experience. From the initial consultation through the installation, everyone was professional, courteous, and helpful. The installation was done efficiently and with great attention to detail. The installer was knowledgeable, kept the work area clean, and made sure everything was completed properly. The new shower looks great and has made a real improvement to our bathroom. We are very happy with the quality of the work and the finished product. We would definitely recommend Bath Fitter to anyone considering a shower or bathroom upgrade.
Thank you, Stephen, for taking the time to share your experience. We're delighted to hear that your new shower has made such a positive difference in your bathroom and that our team provided professional and helpful service throughout the process.
Your kind words and recommendation mean a great deal to us. Thank you for choosing Bath Fitter, and we hope you enjoy your new space for many years to come!
Warm RegardsThe Bath Fitter Team
Reviewed Aug. 24, 2026
The workers arrived early, got right to work, covered my wood floors for protection, installed a beautiful walk-in shower, cleaned up and were done in 1 day. We couldn't be happier with the work.
Thank you, Colleen, for sharing your experience! We're delighted to hear everything was completed smoothly and that our team took great care of your home throughout the installation. Knowing you're so happy with the final result and your new walk-in shower means the world to us. Thank you for choosing Bath Fitter! 😊
Warm RegardsThe Bath Fitter Team
Reviewed Aug. 23, 2026
Sales and installation went well. Started having an issue with shower handle. Very loose and turned by itself to scalding water. Customer service was no help. Wanted me to fix. Numerous calls until I reached someone who cared and he came to fix. Was OK for a while but handle now loose again and all calls now end with "we will call back" which never happens. Product is good but bad service especially from the Warren, RI franchise. If you can, stay away.
Thank you for sharing your experience. We're pleased to hear that your sales and installation experience went well, but we're sorry to learn about the ongoing concerns with your shower handle and the difficulty you've experienced obtaining service. This is not the level of support we strive to provide. We have shared your feedback with the local management team for review and follow-up. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.
Kind Regards,The Bath Fitter Team
Reviewed Aug. 22, 2026
2 men worked 9 non-stop hours. They prepped beyond great. Kept the dust to minimum. Set up fans for a tight space. I think half the time was spent getting out the old tub and shower. They found one small leak from the tub drain and fixed it with all new plumbing for the water lines. Their cleanup was phenomenal. My new tub and shower are beyond beautiful. I love the feel and cleanliness of all of it. It's even a bigger shower and tub than the old.
Thank you for sharing your experience, Janice! 😊 We're thrilled to hear that your installation team provided such exceptional service, from their careful preparation and attention to detail to resolving the plumbing issue and leaving your home spotless. It's wonderful to know that you're enjoying your beautiful new tub and shower and that the finished result exceeded your expectations. Thank you for choosing Bath Fitter! 🛁✨
Warm Regards,The Bath Fitter Team
Reviewed Aug. 22, 2026
What was a 30 day job is quickly becoming a 90 day job. The walls went up in early July (8-9) and I'm still waiting for the glass doors for my shower to be installed. It's nearing 60 days and guaranteed to become 90 days. They've dropped the ball internally on this and forgot to include the shower bars. I would HIGHLY recommend that you not pay them until the job is completely finished if possible. I paid after the shower walls went in and they no longer return calls or are in any responsive.
Thank you for sharing your experience. We sincerely apologize for the delays and frustration you've encountered during your project. We understand how disappointing it can be when a renovation takes longer than expected, especially when you're waiting for the final pieces needed to complete your shower.
Your concerns regarding communication, scheduling, and project completion are important to us, and we have shared your feedback with the local management team for review. We appreciate your patience as we work with the franchise to better understand the situation and support efforts toward a resolution. Thank you for bringing this matter to our attention.
Warm RegardsThe Bath Fitter Team
Reviewed Aug. 21, 2026
I did this entire transaction over the phone! I am a former customer…. So had confidence in doing so! All went well! Bath Fitter handled all the details, even scheduling the installation on the day I asked for! The new showers are well done and the bathrooms were left in perfect condition! We are very pleased with the new look!
Thank you for sharing your experience, Carolyn! 😊 We're delighted to hear that the entire process went smoothly and that your confidence in choosing Bath Fitter again was well placed. It's wonderful to know that our team handled all the details, accommodated your preferred installation date, and left your bathrooms in perfect condition.
Thank you for your continued trust in Bath Fitter, and we're so pleased you're enjoying the beautiful new look of your showers! 🚿✨
Warm RegardThe Bath Fitter Team
Bath Fitter Company Information
- Social media:
- Company Name:
- Bath Fitter
- Company Type:
- Private
- Website:
- www.bathfitter.com
