I did another bath remodeled in the house and then I thought I wouldn’t go quite as extensive, so I just thought perhaps Bath Fitter might fit the bill for our bathroom upstairs. I never even considered another remodeling company. Bath Fitter has a good reputation. We ended up purchasing a tub and a shower from them and the quality was absolutely perfect. I had a lot of fun with the sales rep. I worked him to death. He went out of here crying but he had a good time too. He was a character and I’m just as much as a character as he was. The installation team was very professional, friendly, diligent and skilled. They answered any questions that I had. My wife and I were both overwhelmed with the end result. It was better than we expected.
We were having a water problem as far as one of the fixtures was causing a lot of moisture and I couldn’t seem to repair it myself. Bath Fitter has a good price and the financing works, so we went with them and got a shower and fixtures Their rep was very helpful and informative. There was a wall already glued in the shower area and some of the glue was on the bathtub that we were keeping and he really went out of his way to clean it up for us. We accomplished what we went out for with Bath Fitter and the moisture problem is gone, so we're really happy about that.
Our bathroom really needed remodeling. The tile in our bathtub was pushed in and it was leaking into our downstairs closet. I had it duct taped for years. We got a shower installed by Bath Fitter in our downstairs bathroom. And then upstairs, we had our bathtub covered and then they took all the tiles off and put in a surround. It's beautiful and I love it. It's perfect. The installers were also both so kind and they got both things done in one day. The downstairs shower was supposed to take two days but the guy finished it in one day. It was very impressive. They really did a fantastic job. And they even gave us instructions on how to clean and care for it.
Everything was worn in our bathroom and it needed repairing. Bath Fitter seemed the best and simple way to go for me at the time, and my mother referred me to them. The sales rep was very professional. Everything went great, except that we settled the date so many times. I had a 10-week wait and I didn't agree with that. The installation tech was very courteous and did an excellent job. Bath Fitter couldn't have sent a better guy. However, my mother was told that she would get $100 for the referral but she hasn't received anything.
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Original review: Oct. 14, 2016
I can't even give my experience a rating. This is still an ongoing problem. My solution at this point is to have the unit pulled and a refund of my thousands of dollars sent for the most unprofessional experience ever. I will discourage anyone thinking of using this company. Gave it one star because it would allow me to submit without a rating. My true rating is -0.
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Our tub was 38 years old and we needed it replaced. I knew other people in the neighborhood that had Bath Fitter and I liked the convenience of the work being done in one day. We got the bathtub and the trackless doors. The sales rep was pleasant to work with and was a good experience. The guy who came to install was excellent, quick, careful and neat. He couldn't have been better. I was very pleased with Bath Fitter.
I've lived in the house for almost 30 years and there had been a couple of times when I had to patch the tub, so I felt it was time to get a new one. It seemed like a good idea to put a tub over the one that I had and I thought Bath Fitter could do that. Unfortunately, they couldn't do it with the fiberglass tub that I had. That was disappointing. I wished they had said that before they were already in the house to do the work. So they had to take out the walls that surrounded the tub and what was underneath it for support, put in the replacement for the walls, then put the tub and the fixtures in. But the work got more expensive and cost almost $6,000. It was not what I expected, so I had it on a monthly payment plan until I pay it off. But the sales rep and the installation people were very nice and polite. They even cleaned up all the way down the hallway and the stairs since the bathtub is on the top floor.
We were so satisfied with the first tub installation that Bath Fitter did almost four years ago, so we also had them do our second bathroom a little over a month ago. We had an entire tub and surround put in. We talked to their salesman, Donny, for both times and he was very thorough, personable and kind. It was like we’d known him for 30 years. When he came out the second time, he remembered us and we remembered him. It has been a smooth transaction. The installer has been superior, too.
In the first tub we had put in, the installer did it all in one day and he would answer questions. When the salesman came out to do the second one, he said that the installer we had worked with has retired from the company, but his son would be doing the next installation. That was awesome because it felt like eight years of family. And the good thing was if we asked a question, he would stop to answer it fully without rudeness. And he never made it look like we were getting in their way. It was one of the finest businesses that I've dealt with. Everything went right and it’s exactly the way I want things to go when I'm spending money for a product or a repair. Bath Fitter is a company that strives in professionalism and they have a superior product. I would definitely recommend them to everyone.
I saw Bath Fitter at a home and garden show. My place is a one-bedroom condo and I wanted to do a couple of things here and there. I had one guy come out before but I couldn’t do it so they helped get me a lower rate. And then, I had them back out and agreed to the terms. I purchased a shower bath from them because the whole thing had to be replaced. It was installed last September and their installation team was great. I thought it was going to take all day but they were out of there by 12:00 pm. So it was quick and easy. Overall, I was very happy with the experience and I'm happy to have a new bath.
I moved into a new place and the bathrooms that I had were disgusting. I’ve known about Bath Fitter a long time, and I went with them because of the fact that they don’t leak and I wouldn’t have any problems. The sales rep was wonderful and very nice. He recommended things that were less expensive than what I had been thinking of and I’m very happy that I followed his advice. They had people that came out to measure and they were wonderful, too. I had a shower stall and a bathtub put in, and the installer came in one day to do the tub and then he came the next day to do the shower stall. He was absolutely marvelous, too. Everything was very positive and I was thrilled with them.
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Original review: Oct. 9, 2016
Installed in Jan., Sept. called because water between tub and their tub. Tried to fix. Week later water back. Service tech trusted faucet to try to remove. Couldn't remove. He sealed drain told me to not run water for 4 hours. 5 hours later turn on water and sprayed all over and caused water in bedroom. They broke pipe in wall causing water in bedroom. I need help getting this fixed properly. Please call.
I’m tired of cleaning all the mold so I thought it was time to remodel my bathroom. I bought a Bath Fitter walk-in shower which had no caulking on its wrap-around wall. It's a great product and I'm very pleased with Bath Fitter. The sales rep was great and I felt no pressure from him. The one who did the installation was also really nice and efficient.
I needed to remodel our bathroom and so I purchased a tub from Bath Fitter back in October. They had the lowest price in the store. The sales rep was very knowledgeable about the product. I was amazed with the installation team. They were in and out and cleaned up after themselves. I have no problems with Bath Fitter and I've been very satisfied.
The ground was coming out in our bathroom. We were at the mall and we looked at the stuff Bath Fitter had. They reset our bathtub, finished the bathtub area, and did the shower, shelves and faucets. They did an excellent job.
I have a claw foot tub, and I asked Bath Fitter if they do liners for it. They said they do and showed me two pictures. I liked what I’d seen, and I thought they could dress up the bathroom a lot better. I purchased a bathtub liner along with the whole faucetry, the halo, and the high brass. I made everything new again. The installation guy was super. He was really professional and very effective in what he’d done. I helped out where I could, but he had everything in hand, and everything went together correctly.
I have an issue with the halo that came loose. I have to take a drill and re-tap the largest screw to be able to hold the halo together. Also, we had the faucets reordered and somebody put a haywire in the order, which delayed the process of getting the right product. I had all silver come instead of high brass. It was ordered when the owner got involved in it. I was satisfied once it started going and everything was installed. Bath Fitter was good in handling the delay in the process. I’d suggest anybody else to purchase from them. What they need to get done will get done correctly and professionally.
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Original review: Oct. 1, 2016
I had a tub to shower conversion. Don't get me wrong, the installation was fabulous. I can't say that for my salesman. I didn't get shower doors because I wanted to use different shower curtains to change up the colors in the bathroom. I got a 3 inch shower base. Had I known it was too low and water would get on the floor every time we showered. I would have been more inclined to get a 6 inch base.
I have to go back to Bath Fitter to get either a bolted on shower rod or glass sliding doors. Tension rods don't work due to the moisture in the bathroom. It slides down in the middle of us showering. Due to where the shower head is I would have to get custom shower curtains every time even with a bolted on shower rod. I feel all of this should have been explained during my consultation. In order not to void out my warranty on my acrylic insert, here's $800.00 or more to Bath Fitter for sliding glass doors. If I get sliding glass doors installed by another company and they crack the acrylic insert. I am screwed. Not happy!!!
My daughter decided to get her bathroom remodeled then we followed her and wanted to update and modernize our bathroom. My friends recommended Bath Fitter to me. Their sales rep came into my house and sat and talk with my wife and I. He was very knowledgeable and professional. I got the tub and tub wall covered over a tile wall. But the key to their service and product was the affability of the technicians. They did a great job.
We wanted to make our bathroom look better and Bath Fitter's cost is reasonable and we knew they could do it a very short time so we went with them. We've had Bath Fitter out here twice. The first time, the tub had to be removed because we wanted a step-in shower. That one took a little bit longer than advertised but that was reasonable. Both the sales and the installation teams were both coordinating and doing a good job so we had them back to do the other bathroom. They had to fit over a tub there and that worked out nicely and very easily.
I was pleased with the work that Bath Fitter did for me. All of the people who came to our house were polite, well organized, efficient, and very professional. They answered all of my questions and completed the job when they said they would. They also removed all of their trash and left the Bathroom looking great.
My bathroom needed updating and Bath Fitter appeared to be a quick do. The sales rep was excellent. We were best friends by the end of the meeting. The installer knew what he was doing and he was very precise. I knew that he took great pride in his work. It was easy from beginning to end.
Bath Fitter is a good, dependable company. We went with them for the one-piece wall enclosure and that they can be in and out in a quick period of time so I wouldn't have to worry about not having a bathroom to use for days and weeks. I made a purchase almost a year ago for the wall enclosure for the tub seal, the tub cover, and sliding glass doors. The sales rep was courteous and friendly. They’re a little pricey and it could have been a lot cheaper if I had hired a contractor to do the same job, but I was satisfied.
Everything was great with the installation team and they were pleasant, friendly, informational, and took me through everything step by step. The contractor was courteous, clean, quiet. Came in, did his work, got out, explained everything in detail, and pet friendly. I had no problems whatsoever. It was all good experiences other than not having the same water pressure from the shower that I had before, but I’ve learned to adapt to it. I would recommend them.
We wanted clean tiles and I had walls falling apart. I liked the way Bath Fitter looked on TV and the way they did things. They came to my house and a guy explained everything to me. Then they sent another guy to come out and he measured everything and made sure the first guy was right with the measurements. They put a top on the steps before they started, and they cleaned everything up when they were done. They did a real good job. We're proud of them and we're satisfied.
We had an old tub and my 91-year-old father who lives with me couldn’t get in and out of it so I had it removed and had a shower put in. I chose Bath Fitter because I've always heard great reviews about them. Their sales rep was great and very knowledgeable of the product. He was the one who suggested that we take the tub out and put the shower in. The installer was great as well. I love my new shower. When people come in and look at it, I always tell them it's Bath Fitter and if ever they'd get a bathroom remodel, I always tell them to call Bath Fitter because they're the best.
Our experience started in BJ's where a Bath Fitter employee offered us a coupon for a percentage off a redo. Since we had been discussing that very thing, we took it and gave info to the very nice gentleman who started us out. The salesman who came to the house was equally nice, not pushy at all, and very helpful. Finally the installer could not have been nicer or more helpful. He included us on every step of the way. So I can say that from start to finish it was a great experience.
Had my showed installed last March. It's my first Bath Fitter remodel and I'm very pleased with it. The sales rep who came over has been very nice.
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Original review: Sept. 25, 2016
I purchased a Tub, Walls, Faucet and Glass enclosure from Bath Fitter. One the sales person seem very nice but never gave me a breakdown on what I purchased even though he did show me the time of ordering. So when I had a question about pricing I didn't have anything. Then after getting product installed and I was actually very happy with it, some of the corking wasn't completed. I didn't notice right away but I sent 2 emails to Customer Service... And till today NO one has contacted me at all. I guess they have NO PRIDE or care if their Customers are Satisfied with the PRODUCT. The Installer was very informative and efficient but the Quality of work is Questionable. Be careful and make sure if you deal with this Bath Fitter you get an itemized bill and that you look over ALL of the work done.
We tried to call Re-Bath and nobody would answer the phone. So we called Bath Fitter, they answered the phone and they said they would be right out the next day. The salesman that came to our home was very nice, professional and answered all our questions. He explained everything, showed us the book and different products. We purchased the bathtub and the surround shower walls. And he told us normally they're ready in six weeks. If we weren't ready, we could just tell them and they could fit it in whenever we were ready.
And then the lady that did the scheduling called and left a message that they had our schedule for a certain date without asking us. She just went ahead and scheduled it without us even knowing it. So then we had to call her and tell her we're not ready. We want it at a certain week and she said she doesn’t know if they can do it then. She said she'll call us back. She never did and I had to call her twice. It was two or three days and we finally got a hold of her. It took like two weeks to finally get a date that works. Other than that, the experience was great. The installers came and did it the day that we scheduled it for. They put it in one day and they were very friendly and professional. Bath Fitter was well worth the money.
My handicapped sister needed a shower where she can just walk in and didn't have to step up. Back here where we live it's hard to find people to do anything but when we saw Bath Fitter, we figured we could get the bathroom remodel done and wouldn't have to worry about it. I did most searching on the internet so when their sales rep got here, he already knew what I wanted. He was really nice but the other one who did the measurements had an attitude. The installer, meanwhile, did an awesome job, never made a mess and whatever he had he took it out. My experience has been great and I would recommend Bath Fitter for people that really need it.
This is one company that is highly recommended. Everything that they said and promised was done satisfactorily. One wall was overlooked with caulk, but can be easily fixed. Installation was very professional and clean up was complete. Expensive, but worth the money.
The service representative was on time and totally prepared for the job he was contracted to perform. He was very professional, worked neatly and quickly. We are completely satisfied with his work and are enjoying using and showing off our new shower. Your employee was very pleasant and knowledgeable of the product and very informative in its continued care and cleaning.
Bath Fitter Company Profile
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- Bath Fitter
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