Bath Fitter Reviews

Very pleased with our new bathroom and fixtures. The depth of this new tub far surpasses our last one and that was a real concern for us. The installer was on top of his game and performed above and beyond. Everybody, from start to finish, has been great to work with. Thank you for your service!

I wanted to get a bathtub replaced, and the salesperson from Bath Fitter we dealt with was very good, complete, and attentive. The installer was also fine. However, they made an error trying to schedule me as they didn't get the permit in time for the appointment I was supposed to have. Since I work on the phone, I also had to cancel some of their calls so it wouldn't be noisy, and they didn’t show up. So, that was a bit annoying. Nevertheless, overall, the experience was relatively easy.

Installer did a fine job. Well pleased with the finished project. All work was outstanding.

Everyone at Bath Fitter was wonderful, from the person who talked to us about it, to the man who did the measurements up to the installers. They were all very personable. We're extremely satisfied with the job and I have nothing bad to say. There was an incident when we had a shower head with an extension on it and a hose that was a little bit short and it wasn't working for what I needed it, but I called them up and within a week it was here and it was switched. It was wonderful - they couldn’t have done any better. My husband and I would recommend them.

Shower bottom rail is discolored and becoming worst every month. I use a squeegee on the glass and wipe dry the surrounding frame. Somehow the finish has failed and it looks terrible. Also I want to get a new floor but I am afraid of the workmanship. Product is 2-4 years old.

The complete experience from the first visit with Terry and how explained all the options and costs was great. The second rep completed all the measurements, discussed the options we had chosen and the installer was great. Very polite, courteous and completed the job in a timely manner and cleaned up excellent. He also covered all the cleaning and maintenance of our new bathtub enclosure. Great job by all involved.

Our tub and walls of the bathroom had aged and decayed, and through word of mouth from my in-laws, we got Bath Fitter. It was a pleasant experience all the way from the beginning. I had zero issues with the sales representative all the way through the demolition crew to the person that did the installation. Everybody was very nice, polite, and accommodating. They were very neat, cleaned up after themselves, and left my home in better condition than they found it. Overall, it was a painless and easy experience.

On March 1, 2012, we had an old fiberglass shower replaced by a Bath Fitter product installed by Bathtub Solutions, Inc Portland, OR. We were not present when it was installed. The person who installed the product did not let us know there were leaking problems in the faucet and shower pan. It's now three years later and we've had to do an extensive repair to fix the dry rot and most worrisome of all, mold issues that developed in the walls. Bathtub Solutions was contacted some time ago for resolution but unfortunately, they wouldn't help us because the products was installed so long ago.

Getting older it's scary stepping in and out of the tub and that's our biggest fear, I thought there's got to be a way. We contacted local contractors and have people give us an idea. The price might have been a little lower, but it wouldn't work for us since it would be a week and we only have one shower. Then I was on the internet one day and saw Bath Fitter where they take the tub out and put walk-in shower in. That's what we did and we love it.

This is our second experience with Bath Fitter. As with the first, this job was a quality piece of work. A great product, but more importantly, a thoroughly professional installation job. The technician was well versed in his craft, was respectful of our property at all times, and was insistent upon keeping us well informed as to his progress. From the sales presentation, through contract administration and installation, this was one class act.

Overall, Bath Fitter did an excellent job. The installer was very good and nice. I'd definitely recommend them.

We've known about Bath Fitter for a while, and we chose them for two points: speed and price. We got our entire shower redone, and there are not enough glowing compliments to give to my new shower. The sales rep and the installation technician were both outstanding. The rep laid everything out. He gave us all sorts of options and worked with us to make sure we could do financing that would fit our budget. On top of that, the tech was absolutely amazing. He even left a small piece of the material so we could match paint for when we repaint our bathroom. They are both wonderful men, they gave great service. We've recommended Bath Fitter to about six people.

The timeline for install was kept. The work done efficiently with little mess. The finished job done in time as stated. Excellent one done.

I just had a new tub shower combination installed. I was very impressed by the timely manner my purchase was handled. The young man doing the installing was so nice and helpful with the information he gave me. I just had it finished, but so far I'm very impressed.

The worst company I have ever dealt with. We hired them to install a custom molded overlay to cover our existing bathtub and surround. They did not install what they said they would. The salesmen said it would be custom molded and overlaid on our existing tub and surround, even after coming back to measure a second time he reassured us that the overlay would fit perfectly. After that, we did not hear from them for some time. After calling them weeks later, they would not tell us when the work would be started. They did not tell us about any changes to the estimate nor did we agree to any changes to the estimate.

We have 2 bathrooms that are getting updated by Bath Fitter. The one that has been done looks great. The installer really outdid himself on the installation. Couldn't ask for anything better. Extremely pleased with installation and installer. Extremely professional.

We needed to remodel our bathroom and decided to go with Bath Fitter because it sounded like a good deal to me. My only concern is that it's very expensive. I’d taken consideration I could have done it all myself and what would it be worth to me to tear it all apart and do it all myself and be without a bathroom for probably several days. So we decided to pull the trigger on it and let Bath Fitter do it. We had them do the tub, the shower surround and the fixtures. Overall, we're happy. They did a really good job and were really professional. I can say that it's been really nice and so far, so good. We haven't had any issues with it. I'd recommend them all day long. I was glad we went ahead and did it.

We are still waiting for the part that will bring the shower head down so we can reach it. Also, I am not happy with the lack of a door handle that is located on the outside of the shower door. This was a very expensive door and I can't believe that Bath fitter can't provide a proper door handle.

It took a lot of patience on my part, but once the local manager became actively involved, the issues were resolved and Bathfitters offered fair compensation for my lost time. Again, we are satisfied with the PRODUCTS purchased and the job done by the installers, we just wish the office personnel could communicate better. Had the office staff offered proactive communications, even of bad or no news, it would have been much easier to be understanding. I should not have assumed the local management was being kept abreast of the situation.

Back in August, I had Bath Fitter put in a cover for my tub. Their sales rep had a good level of knowledge and explained the product. The installer did a fine job and he cleaned up after himself and was courteous. It was a pleasure to have my tub cover done by Bath Fitter.

I bought a tub and a shower from Bath Fitter in September, but they put it in in December. Other than that, working with their sales rep and the installers was good.

I had originally intended to re-install tile after discovering that the grout in my shower had deteriorated to the point where it allowed water to seep behind the wallboard. After tearing out the old wallboard, tile and insulation, I contacted a tile installer who actually recommended Bath Fitter if I wanted the best protection against a repeat performance. I followed his suggestion and am happy to say that the result was amazing. The individuals from Bath Fitter who did the installation were extremely well-prepared and knowledgeable. The finished job is better than I anticipated and the warranty is great. It is an expensive process, but well worth the cost.

Harold had Bath Fitter at their house that they had before, and he really liked it. Recently, we purchased from them a toilet, bathtub, and the walls cleared up the side up to the ceiling. We made the purchase five months ago and they came in to do it the end of December. We love everything, though the toilet is hard to flush. Everything else is fine and really nice.

We are very happy with our new bathtub. The installer was very professional, laid ground clothes on the floor to the bathroom so as not to track in. He did an excellent job of tearing out the old fixtures and installing the new ones. Started at 8:45 and completed by 4:15. Hooked up all the new faucets and did an excellent job doing so. Spent time cleaning up after himself and giving instructions. Before he left all the old bath fixtures including the old shower doors were taken with him to dispose of.

Bath Fitter did tub and wall surround of bathroom. After remodel tub repairs leaked water causing damage to floor and ceiling directly below the tub. Bath Fitter reviewed damage accepted responsibility, repaired leak and asked me to choose a contractor to repair damaged ceiling and they would pay for the repairs. Now Bath Fitter is refusing to pay the contractor, saying they "have to review their budget". Very unhappy and want Bath Fitter to fulfill their obligation.

I had cracks in my tub from when we first moved in. Apparently, someone had painted the enamel on the tub. During the winter months we went out of town and when I came back my tub had cracks in it from the enamel. So I needed a new tub and we bought it from Bath Fitter a week before Thanksgiving. We also bought the sides and the back part of the tub, plus the little corner thing that goes in and where I can put shampoo, oils, or any bath products. Everything turned out very good. They were very informative. They gave us a price and then a guy came over to do measurements and the next thing we knew they were putting it in. Everybody was excellent. They were all very sharp, straightforward and you could tell that they're good at their craft.

Remodeling our bathroom was something that had to be done, and because I liked Bath Fitter's product, I enlisted their services. I bought a tub from them, and what little interactions I've had with their sales and installation team were all good. It was a very good experience and I'd recommend this company.

The technician that was assigned to implementing the new shower system was very professional. From the pre-installment review appointment to the installation of the new system, customer service was very excellent. Thank you so much!

We have a master bath but it had a tub and shower arrangement. It was ridiculous to climb over to get in and get out. With our age, it's best that we got a walk-in, so we decided to remodel our bathroom. The sales rep from Bath Fitter was a fairly young fellow. He was knowledgeable, answered any questions we had and told us the ins and outs of how things would work so we decided to go with them. The fellow that does all the measuring was a very nice, polite and knew what he was doing. He was here no more than an hour. The initial delivery took about six weeks, which was quite long. I have a balance problem and I asked if it will be possible to pull the delivery up on the schedule and get the bathtub in a little quicker and that was done. The other guy came out and in less than a day and a half, he had the new one in.

We chose Bath Fitter because of the lifetime warranty and their reputation of being a very reliable company. They've always had good reviews and that's very important. Also, they made sure that the foundation was up to par before I even do anything. They were absolutely excellent. We were very pleased with the bathroom. Our agent Tim made sure that we had a new bathroom before Christmas. He met all of our requests for certain deadlines. Occasionally, he calls me to talk to potential clients to let them know that our experience with Bath Fitter was wonderful.

I signed my contract on Sept. 11, 2015. My first install date was Nov. 21, 2015. Without even a phone call, they didn't show up. I had to call them to find out what was going on. I was told somehow I got dropped from the computer. So I then got a new install date of Dec. 19, 2015. I was called that time and told the tub they got in was damaged. So the next install date was Jan. 4, 2016. This time they came out and the tub did not fit. The measurements were wrong so they needed to come back and remeasure. That took 2 weeks. Then my next install date was Jan. 20, 2016. Once again there was no show, no call. I then again called them and was told I was canceled in the computer so some should have called me. BUT DIDN'T. So my next install date is Feb. 3, 2016. So I feel I have been treated with utmost disrespect and would like someone to help me get this job done.

A few years ago, Bath Fitter put in a tub in my house. I called them again to put a new tub in my condo. The old tub had a hairline crack in the bottom and it needs to be redone. They had done the work before, I figured they know how to do it. There were two people from Bath Fitter I dealt with face-to-face. One was pretty much good at sales and told me everything he will do. I was there and in and out getting stuff. The other one ripped out the old tub and put in the new one by himself. I was really happy with the work that he did. Overall, I'd recommend Bath Fitter.

At first I was very upset about Bath Fitter. Things went well until the first installer showed up, and said the measurements were not right. Everyone was very nice and was measured a second time. Things got a little crazy then, make a long story short I was about to cancel and find another company to do the work. Everyone was on time, came when they should, very nice as I said. It was the holidays. It was to be done Dec. 16th but did not get completed until Jan 15th because of the confusion with measurements, holiday and my job. Josh the first installer was very nice and explained why he could not install the wall and tub. Then James ** came this time being warned and prepared, he was very good and kind. He worked hard and did a excellent job. He replaced everything including the bath tub, walls and pipes. This is why I have decided to give them a 5 star rating. They made sure things would work and be good.

We purchased a Bath fitter shower enclosure for a condo we own in Myrtle Beach, SC. We are very dissatisfied with the workmanship on this enclosure. We had to have the enclosure torn out and replaced once because the drain had not been installed correctly, causing a water backup. Recently we learned that the caulking had failed and water was getting behind the enclosure. Even though one item on the written list of what was included in our purchase is "Lifetime warranty on materials and workmanship for as long as you own the home", we are now being told that the warranty on the caulking is for one year, and the cost of a service call by Bath fitter to re-caulk the enclosure would be $75.

We needed a refreshed center-hall bathtub/shower and the same in the master bathroom, and BF did each in one working day. From first to last, all went extremely well. I saw your display at our local mall and spoke to the efficient and energetic elderly man at the display, who took down my name and contact info. Soon your office set up a meeting for an estimate. Your estimator obviously loves his job and was both extremely helpful and efficient. He did not have to "sell me" -- the samples had done that.

The quality of work done by Bath Fitter was good. My dissatisfaction is when Bath Fitter only fixes what they work on. In my case my kitchen sink faucet flow was weaker after Bath Fitter's finished the job. When talking to Bath Fitter they kept saying the kitchen isn't their concern. This is very upsetting and I feel duped as now I have to spend more money for a plumber. To Bath Fitter: I understand there is a liability form, but this should be discussed with potential customers. Thank you Bath Fitter for creating another problem and more money I need to shell out. After this ordeal I will no longer do business with Bath Fitter.

Early in December, I bought a bath-free insert from Bath Fitter. The sales rep and installation team were professional and, if I had questions, they answered them. They also had descriptions, literature, and pictorial depictions to show the outcome that I was expecting. It took them six hours to do the whole fit and finish, and it worked out fine. I got what I expected, and I am completely satisfied.

Actinic tub replacement.

We had a half bath and decided to have a full bath installed. After being rescheduled three times and pushing our install date back three weeks, we had it installed. Finally! The installers were good and very polite - no complaints there really. My problem came the next day when the waterline in my crawlspace, at the T branch going to the tub and sink, developed a spraying leak. Called and had a guy come out, only to say it wasn't their fault, and it was just a coicidence. Really? I didn't have a leak the day of installation, but the day after I do? I am supposed to believe that's a coincidence?? Be wary when using this company. May do more damage than you realize. I don't have an order number to give as I haven't received that yet.

We were having problems with our old tub so we decide to go into a new one. Bath Fitter was a referral and we went with it because of their timeline. We purchased a whole new tub, which was a little bit wider in the back portion, a little bit deeper, and tapered up to where the faucet is. It's expensive compared to other bath installations but it is fast, convenient, and their work seems to be really good. My daughter is using it and seemed to be very pleased.

From Start to finish Bath fitters was awesome! I got a call or Email of every process to keep me notified of progress. Once guy came out to install he knew what he was doing! Very pleasant experience! I would highly recommend bath fitters! Great customer service from start to finish!

Well done job. Quick, efficient. Great, friendly service. Excellent product. I highly recommend Bath Fitter.

I wanted a new bathroom that looked better so I decided to remodel it. Bath Fitter was perfect for me. It was right, easy and there was enough choices. I didn't have to choose from a hundred different things and that's one of the major reason I went with them. The packages were all planned for me. All I had to do was pick out some colors and the design. They were so easy to deal with. Furthermore, their sales rep and installers were wonderful, nicest people, and they all live close by. I got a tub with a shower and I'm gonna buy another one because I like it a lot and I have two bathrooms.

We had a neighbor down the street who had their house done by Bath Fitter, so we decided to go with them. Our bathroom was very old and it needed to be replaced. This was our first remodel with them and we got the bathtub with the fixtures. Their staff was really good. He stuck with his work. He was not talking, just basically doing his job. I don't have any complaints about Bath Fitter. They're pricey, but they did a wonderful job.

I moved in to an older house and the bathroom was very old, it needed an update so I contacted Bath Fitter. The sales rep was good. He told me what was going to happen and everything followed along exactly as he said. Also, the people who came in to do the work did exactly what they were supposed to. We had a bath to shower conversion and one of the things that was really good was they were in and out. It was guaranteed a day or two and then they were right on time. They did very well.

Our other tub had cracked and it was unrepairable. We decided to remodel our bathroom and go from a bathtub to a shower. We went with Bath Fitters because they guarantee their work for life and we figured that if we had a contractor come and do it, it would have probably cost us more and their work isn't guaranteed. So two months ago, we bought the shower. Their sales reps had great attitude. They were very polite and explained everything. I was satisfied with them. The installer put some sheets across the carpet and he walked on that and cleaned up his mess. He showed us what he had put in the shower and told us to call if something happens and request a new one. He explained that it doesn't mildew and he was very nice. I would highly recommend Bath Fitters to anyone.

Our home has one bathroom. The salesperson told us the installation would take day and a half, with an additional 24 hour period to set. They removed the old tub on Thursday, and brought a replacement tub that was too short. The salesperson had ordered the wrong style tub (and was not immediately forthcoming about this) and offered us a different style that could be installed on Saturday. For what I was paying, I wanted what ordered. The new tub was to come in on Monday, but they couldn't get it installed until the following Saturday. There has not been one call to confirm, apologize, help, or try to make things right. Our inconvenience seems to be of no consequence. Buyer beware.

It was time to remodel the bathroom. I wanted the full bath remodel but it wasn't affordable right now. The sales representative from Bath Fitter was good and very knowledgeable. It was a good experience. I purchased the liner in October. The installer got the job done and came out very quickly. I was very satisfied.

The bathroom had to get done and I figured I didn't have time to do it myself. I settled with Bath Fitter due to the convenience and the warranty. I purchased a wall unit. The sales representative was knowledgeable and told me exactly what was going to happen. The installation team was good and did what the sales guy said they were going to do. They did a good job.

The job was well done. We love it. Gary the installer was great. He explained everything that was going to be done. He is a very hard and great person. Thanks.

We're tired of stepping over the tub which was in a really bad shape. We want the shower put in. At the flea market, a guy was selling Bath Fitter. We've priced them before at Menard's, Lowe's and other places. We purchased the shower and it was pretty smooth. We knew and we got exactly what we ordered. We've done the installation and it looked like a really good product. The technician who installed it was a remarkable young man. He did everything and we're very happy with it. We're getting older and it's gonna be really easy for us to access. Bath Fitter was excellent.

Bath Fitter seemed to have the quickest solution as far as not tearing the whole bathroom apart just to replace the tub so we went with them. My wife was there during the installation and she said everything was very nice and professional. We bought a tub insert and ceramic, and it was too much money. It knocked the hell out of $6,000.

Our pipes were leaking and the bathtub was cracked. We remembered seeing a Bath Fitter rep at one of the farm shows near Wellsboro, Pennsylvania so we went to him when we came with the need to get a new bathtub and he got us going in the right direction. He was very considerate, straightforward, and had all the answers to questions that we asked. The installation team was very fine and considerate of the rest of our property. It was a good experience.

We had a good experience with Bath Fitter. We decided it was time for a remodel and they did fine with it and it was what I expected.

My aunt and uncle used Bath Fitter and really liked their nice work so we also went with them. My uncle was actually here the whole time with the installation guy as me and my wife were both at work and they had a great relationship, they chitchatted. Every time we came home from work, when they were here, he'd clean up behind himself and was very professional. He made sure that he never left anything exposed, things of that nature. The only problem was that they guaranteed us there would be no stains in the shower but we’re finding that there's these little black marks on the floor. But other than that, everything was fine. It was a great experience all the way around.

New tub and wainscoting over existing ceramic tile walls - Signed agreement and made deposit on October 9, 2015. First week in November heard nothing about install date. Called main office and was told my file could not be located. They finally set up my installation for November 30 and December 1. Installer arrived promptly and bathroom looked beautiful upon completion.

We liked how Bath Fitter looked and the quality it promised to give us so we chose them and bought a shower-tub combination. Several installers went and every one of them was very good. They were very quick, knew what they were doing, and very gracious. One of the installers, Black, worked extremely hard. We had a very good relationship so we are very pleased with him. We will recommend them and already have.

I had a great experience with Bath Fitter. We'd been talking about remodeling the bathroom for at least a couple of years. Their sales representatives were great. When they came out they explained the process and product and I thought it was good. Also, we like the product that was displayed so we went with them. We did the basement shower, it was an old concrete block shower, and we wanted to dress it down. The installation team was excellent. They were late but within the half-hour so it was fine. I showed them where the work was, what they needed to do and I was able to get out and get back to work so I could get home at a decent hour. Overall, it was great. Everything was almost too easy.

Bath Fitters did an excellent job installing our tub and wall surround. The installer was very professional and worked all day. He was very friendly, too. We like the fact that everyone involved all work for Bath Fitters, they're not subcontractors. We would highly recommend the company. The only things we would tweak: 1) The salesman told us it would be two complete pieces. Maybe that's the case with a standard tub/wall job. Our job included the ceiling and wrap-around corners outside the tub to cover all of the existing tile. So ours was many pieces...not two. The sales people need to be clear on that. I was surprised that he said two pieces and then saw that it was not. I'm still happy with it. But I feel that needs to be changed.

I needed to remodel my bathroom because I couldn't get my bathroom any cleaner, the plumbing was off, the window screen was all ripped off, and the window was broken. I chose Bath Fitter to do it for me because of the quality and lifetime guarantee they offer. It's expensive to get your bathroom done and you never want to have to do it again in your lifetime. I also purchased the entire bathtub from them about a year ago and had them come in twice already, first for the downstairs bathroom and then again for my upstairs bathroom.

It was a very pleasant experience with Bath Fitter and they did a very thorough job. I love my fixtures and I will recommend it highly.

The Bath Fitter tech showed up on time, installed fixtures very quickly and cleaned up afterwards. I am very impressed by the quality of their fixtures. It was more expensive than I thought it was going to be but it's fine. I love it.

At first, I wasn't really sure whether I was going to go with Bath Fitter or not until they sent someone here to explain their product, and that made the decision for us. We had a tub installed in one bathroom, then a tub and lining in another, and they did it in one day. Their sales rep was very pleasant. He explained a lot of things and was very informative. The installation team was also great and very professional. They answered any questions I had and explained to me what they were doing. I love the way the tub looks now. I was tired of looking at the tile with the mildew because it was so ugly, but it's beautiful now.

We’ve been living here for 17 years and I am tired of what we have so I called Bath Fitter. They came out and told us everything. About a couple of weeks later, a guy came out and installed it. He was great, friendly and went right to business. We ended up purchasing a tub shower that you can't see through because it's frosted. I love our first Bath Fitter remodel. It makes the bathroom look new.

I've been wanting to remodel my bathroom and someone I knew had Bath Fitter do theirs. Bath Fitter could do the job in a day. We got the subway tile surround for the bathtub in October and everybody that I came in contact with was very good, very professional and friendly. It was a good experience from start to finish.

It was time to remodel because I was disgusted with the tower that was put in by Harold in Maryland 10 years ago. It had deteriorated into crap and I was unhappy with the former restoration that I did of our bathroom. The tower came down from one wall and was over an inch from meeting the bottom and they filled it in with a filler. It was running the wall all the way down. And they mixed brass and silver, brass and chrome, but it was supposed to be all brass. It was a mess. I decided to go with Bath Fitter because I saw the results of Bath Fitter's work at my parents' house. It was very nice and it's still very nice to this day.

I have nothing but good things to say about Bath Fitter. The previous owners of our house had a bath remodeled with Bath Fitter, but we noticed a problem after moving in. They came out to look at it, said they would back their work and replace the shower. That was very surprising, as so many other companies do not stand by their work or product. We didn't have to wait too long for the install appointment and the gentleman who came out to do the work was great. He was friendly, very professional, and prompt. He also took care to protect all of the floors throughout the house leading to that bathroom. The job did seem rushed, but was finished quickly and beautifully. Josh did a lovely job on the replacement and I could not have asked for better. Very pleased with the results. I highly recommend Bath Fitter for their wonderful customer service, professional attitude, and quality work. Thank you!

Our 32 years old tub cracked in the middle, so we had to replace it. We shopped around and got a hold of Bath Fitter. The sales representative came out to the house one evening, sat down, and took pictures because at first we thought we could just do one day for them to put the new tub in over the old one, but it was beyond help. He showed us all the brochures and options. We discussed cost and financing and how the installation process would work. He was very knowledgeable and polite and I was really happy with him.

Our tub was rusting so I decided to remodel the bathroom. I went with Bath Fitter because they had a good reputation and had a lifetime warranty. Everyone was nice and professional. Patrick, the sales rep, was wonderful and the installer, Casey, was exceptional. It was a good experience except we had a leak after it was done and the first floor ceiling had to be replaced, but that was eventually fixed.

We needed to do a little bit of remodeling in our old house and our bathroom had to be updated. Three months ago, we got the shower head, tub, tub faucet, shelf and tower from Bath Fitters. It was also our first remodel with them. Their sales rep was very knowledgeable of the products and he answered the questions I had. The installation was done as stated in the contract as well, which was one day. Their staff came in, did the job and before he left, discussed with me the type of products to use for the tub and made sure that everything was working properly. Overall, Bath Fitter's customer service was great and the services provided were excellent, so I've had no problems so far. They also did a follow-up to make sure everything has been installed properly like it was stated, so that's a good company.

In Sept of 2012 we signed a contract to have our shower replaced. It was done in October 2012. Everything was great. About 6-8 months later we called to have a tech come out and redo the sealant because it was pulling away from the shower wall. Shortly thereafter we called regarding the attaching hardware to the door. The hardware as well as the rail that the door glides on has corrosion pits. The tech that came to the house was the same one who installed the shower. He first said the pits were dirty, then he scratched them and said "No that isn't dirty, that is corrosion." I had already told him I knew this because I did the same thing as he did. He got the door replaced. It seems to be every 8 months or so that we have to have the walls or doors resealed. This last time was October 2015. We told the tech about the corrosion of the door hardware and he said he would see about getting them and ordering them if needed.

I was walking in the Woodland Mall in Grand Rapids and saw Bath Fitter. There was a sales guy there who was very informative and I liked the product. I haven't had anything but good experience since. Their sales rep, Heather, came out late August and three months later, the shower was installed. The installer was good and so was the guy who came to do the measurements. What was really appealing was that they didn't get the place all torn apart for a month. It was basically a one day installation, although they came back the next day to touch up some stuff. I love the shower that I got. I wanted something to step into and it made it a little bigger. It's very nice. I'd recommend Bath Fitter to anybody.

Until recently, I was quite satisfied with the product I had installed years ago. However, I encountered black water coming through the bathtub faucet - only happens with tub faucet. After contacting Bath Fitter I was told I would have to go through the manufacturer and repair the problem at my own cost. Which explains the 3 stars not 4 or 5 I would have given.

My sister had some work done by Bath Fitter and was really impressed. We have a rental house that needed bathroom renovations and a residence that doesn't have a shower so we called Bath Fitter. We chose them for their timeliness and their proposal appeared knowledgeable and professional. We purchased a bathtub liner and shower liner for our rental house and a shower liner for our residence in October. The sales rep was professional, courteous and knowledgeable. The gentleman who did the installation was extremely efficient, knowledgeable and concerned about the cleanliness of the rest of the house. He was very friendly, personable and did a great work. We're really impressed with him. It was a positive experience.

We moved in here about two and a half years ago. We've been wanting to remodel our bathroom for a couple of year and we finally did it. We chose Bath Fitter because of the no seams in the corners. We bought the tub and the shower replacement in September. Our interactions with the sales representative at Bath Fitter were all good. The installer did a fast job. I was happy that the remodel was all done in between times when we were at work, so we had no problems.

I was tired of the way how my bathroom looked and I couldn't clean it. My daughter and son-in-law had their bathroom done with Bath Fitter years ago and was happy with them so she recommended it to me. I purchased service with them last November 2015. They lined my tub and installed the shower. I was happy with everyone that I dealt with. Their sales representative was very informative, helpful and thorough in explaining everything, and I couldn't say enough about the treatment that I got. The installer was wonderful. He was the only person that came out but he knew exactly what he was doing and just worked diligently until it was done in record time.

The bathtub had a crack and I couldn't get it clean anymore. I went with Bath Fitter for remodel because I like the way it looked. Plus, the sales representative that came out to meet with us was very wholesome and I trusted him. We got a shower, shower hose and a piece that looks like a tile. The sales rep also came the day they were installing it. He said he was in the neighborhood so he stopped by and reassured me again. He also brought out something to the guy that was putting it in. The floor is so solid right now. It's really nice. I love it. I would recommend it to anybody. It's perfect.

We had a bathtub at first that I couldn't get in and out of, and I almost fell several times. Then one of my friends from the VA told me about Bath Fitter. They had a display in a flea market in Amish Country and it was exactly what I wanted. We checked everywhere and Bath Fitter is the best and we were most comfortable with it. They sent the salesman out and went over everything with us. He showed us pictures of what they could do and I was impressed with the pictures and the way he talked to us. The fitters who came out to put the shower in were very good. My wife and I were both impressed with the way they handled everything. We are very pleased with the shower we got and it helps since I just got out of the hospital due to a knee surgery. We have another bathroom that we're thinking on changing also and I want to get that one to look just like the one we got.

The entire process was well done and beautiful. The installer went above and beyond to give us a beautiful bathroom. He worked very hard and cleaned up all the trash. The fit and finish was outstanding.

Bath Fitter replaced our bathtub with a large shower with a low lip. Our interaction with their sales representative was very pleasant. If not, we wouldn't have followed through with them. As for the installation, my husband didn't say a bad word about the process. Overall, they did an awesome-looking finished product. It looks very classy and it makes you feel like you're in an expensive hotel.

I had a tub installed in mid-December 2015. I used the shower twice before going on Christmas vacation. When I returned in January, I continued to use my shower. Unknown to me, my neighbors downstairs had started to notice water on their walls. When I finally used the tub for a bath and opened the stopper to release the water, the water came through their ceiling. The installer didn't properly seal the drain! This was in February 2015. I immediately contacted Bath Fitter and was told Justin was out of the office, but he would get back to me. He did not. I sent him an email on 2/27/15 (he replied asking if my plumber had fixed the drain, and then nothing) and again in June I sent another email with the original string that he didn't respond to. I had to call the main office 800 number at least 5 times to get Justin to return my calls. I sent him pictures and the bills and he sat on them until August, at which time he submitted this to the insurance company.

We were very pleased with Bath Fitter. We purchased a complete shower renovation and a bathtub insert from them in December. We had a sister-in-law who was having a knee replacement and a walk-in shower made a lot of sense to us. The other bathroom needed to have something done with the tub, and so we decided to go ahead and have a line put in for that.

First install, damaged ceiling. I had to repair surround not installed properly, wavy and crooked drain, valve and shower head in an S pattern, shower doors leak. Called and Kevin and Conan had another installer come out and remove the first install and replace took two days and only marginally better, plus the doors still leak. Installer came out yet again, said he stopped the leak but NO. Wife took a shower and low and behold, water on the floor AGAIN. Now coming out again. Let's see if they fix it this time. Would not recommend this product to anyone for any reason.

I couldn't get my previous tub cleaned. The more I scrub it, it never shined. So I purchased a tub from Bath Fitter and the gentleman there was very friendly and nice. Also, the guy who installed it was very courteous. He cleaned up behind himself and did a professional job.

We decided to renovate our bathroom because of our health conditions. We’re getting older and it's turning difficult getting in and out of the bathtub. We made the purchase from Bath Fitter a couple of months ago. We had the existing tub removed and had the shower stall put in with no door. It was over $10,000 which was pretty pricey.

Bath Fitter did a great job for us. We purchased a shower, and they were very good and very specific on how much it was going to cost and what was going to be included. I felt really good about the salesperson that came out to set it all up. The workers did a wonderful job. They had to do some adjustment because of some dry rock and they asked about that and kept me informed all the time on what would happen. They gave us fixtures to choose from. I needed to have hand bars and safety bars added, and so they measured me and where the best place to put them would be to make sure they put them at the right place. Excellent service from Bath Fitter. I thoroughly enjoyed using the shower.

We had our shower stall installed last Spring. I always wait to review something, as when something is new, most people always like it, so I wait a while to make sure I am endorsing a good product. I am still thrilled with my shower stall. It is easy to clean, always looks clean, and I just love it! It was very pricey, but if it still looks this good through the years, it is worth it!

The installation of my shower was very good. Very fast and the work was done without my helping at all which was very beneficial to me because I had to go to work. The man here was very neat, independent and trustworthy. The finished result was very nice.

I recently had a new tub with shower and enclosure installed. After the installation, I signed a confirmation the work was done - unfortunately I couldn't use the shower until 24 hours later. When I did, the shower water pressure was significantly decreased and the tub faucet dripped: conditions never there prior to the installation. I contacted their Customer Service - response was crickets (nothing). I've paid and now have no leverage. Impression - take the money and run, they don't care about quality. I would advise any and all DON'T USE THEM.

I purchased a shower from Bath Fitter in August and the installation took place in September. The sales representative at Bath Fitter gave a good detail of the product. It was a little bit of a wait -- the whole process took five and a half weeks but it was over Labor Day. During the installation, the first guy did all the measuring while the sales guy looked at it and tape measured it out and roughed it. Then the other guy came and he had much more precise measurements that he took using a laser. The installer came on the appointed day. He was very courteous, obviously knew what he was doing. He completed the whole job in one day and he was by himself. I was just absolutely amazed by that. It's a beautiful job and it was a great experience.

My husband loves his bathroom! Overall experience with Bath Fitter has been good. I'd recommend them.

The two men arrived first thing in the morning and got to work right away. They were very pleasant and very focused on the work. At the end, they did a great job of explaining how everything worked, answering my questions, and cleaning up after themselves. The whole thing was friendly and efficient, and they even asked to meet my dog - whom I had put behind closed doors! A very positive experience.

We got our tub replaced with a shower and the old tile wall covered by Bath Fitter last August. I'm pleased with my product. Everyone was very polite and informative. It was a very positive experience.

The shower was installed to perfection. The work was done exactly as stated and there were no hidden charges. The job site was kept clean and I didn't have to do anything. I am very pleased with the result, it's perfect.

I liked that Bath Fitter redo all the plumbing and it's all covered under warranty so I went ahead with them. I got a shower for my basement, a bathtub upstairs, and glass doors on both. The sales guy was fine and the installers did okay. But unfortunately, I live in a city that the city inspector actually has to come sign-off on the job. The plumber that they arranged to have come out did not give them ample notice. So I was told that they probably wouldn’t be able to complete it. I wasn’t happy because I didn’t want to take extra vacation time.

I had two bathrooms worked on. The primary installers - John ** and Denny ** were fine - very professional. Scheduling was an issue - I was told one thing by one person (I could have them both done over two days with two teams) and then be told by someone else that not only could that not happen but I had to schedule it differently. I wanted them done before the new sliding doors were in but no one called to schedule until I finally kept contacting and probably made a pest of myself. I had issues with one assistant who in moving things in and out of the house pushed a brand new sliding door off the track and then did not bother to inform me - I caught it as Denny was leaving and he assisted in helping me put it on the track but there was some damage to the finish.

We're happy with Bath Fitter and we had a really good time with them. Our installer Lucas was amazing. I've already recommended them to people.

Bath Fitter did very well. They're very neat and clean.

Bath Fitter was wonderful and we're very happy with them. We had a tub with a shower and friends our age that came to visit and they couldn't get in or out of it. So, just the fact that there was something we could do and the whole product being possible was amazing.

A very Professional Installation from the 1st day to the end of the Job. My wife Sue has MS & other health Issues and it was very difficult for her to shower in our current shower/tub. Scott, our sales rep had 3 choices for us. Long story short, we had him stumped for a bit but he went to the Top of Bath Fitters and worked out a Plan. I think I might have got him in trouble at the time. We thank Jeff and Scott and the installer Ron for a professional job from start to finish. Photos included.

Due to an unforeseen plumbing issue, my tub install the day before Thanksgiving was stopped midway. I had guests arriving Thanksgiving Day. I waited all day for someone to call and tell me what was going to happen. I called the branch, I left messages with my salesperson, and finally after 6pm on Thanksgiving Eve was told there was nothing they could do that day, but they would be able to do the entire bathroom in two weeks because the tile was in stock. This left me without a usable bathroom from 11/25 until Bath Fitter would be able to come out to install the tub, repair the walls, and fix plumbing on 12/9. I called the branch on 12/7 to verify the time of my appointment and if anyone was coming out to remeasure the bathroom. No, although I was told by the salesperson that would happen, my bathroom now did not require remeasuring.

Fantastic experience! It was at a home show where I took interest and first talked to Bath Fitter. I have chosen them over a different remodelling company because I liked the fact that their product was seamless, and that they had somebody come in my home to ask me what I was looking for. The representative was very good and she helped me decide because I went in a different direction than I originally thought of. The subway tile design look is what I ended up with.

I am very pleased with the workmanship and the quality of the installation of my new bathtub. My bathroom looks beautiful, and my installer, John **, was very professional, neat, polite, and skilled. I would recommend Bath Fitter without hesitation.

After precise measurements were taken for this project and today's date scheduled, the installer arrived on time and began immediately as planned at 9:00 AM. The installer, Chris, took his time to ensure a complete and thorough installation of the new shower walls, tub overlay, sealing and plumbing. All came together in timely manner and the installation was completed at 2:00 PM. I highly recommend this particular company for anyone who is contemplating this type of project. Should add that the clean-up was complete as well.

I purchased the bath and walls from Bath Fitter. Everything went well. They explained all the details, information, and what they're going to do in my house. At this moment, I'm very happy with my bath and that they support it with a warranty for life, so I'm very relaxed with that.

I got two of my bathrooms remodeled, the tub and the shower. I made the purchase in July and everything was great. The installation and sales teams were all fine. I would recommend Bath Fitter.

I hired Bath Fitter and they did a great job. They were nice and pleasant and I'd recommend them.

My mother likes new stuff and the bathroom was looking old so it was time to remodel it. The price that Bath Fitter gave her was better than she expected. Also, they have a very professional sales representative. I don’t think my mother and father would have dealt business with them if they weren't. During the installation, I helped the guy and I was impressed on how quick and easy everything was because some people like to drag on the project. I thought the bathroom is going to be a wreck for a week but it was very polished. The outcome looks like a hotel bathroom.

Bath Fitter was terrific. Our overall experience with them has been excellent. They came on time, and the workman was very efficient and pleasant. Their product looks beautiful and for many months now I don't see anything deteriorating at all.

Our tub was cracked and so it was going to have to be replaced at some point. My husband said that Bath Fitter had a good reputation, so we chose them. We got the bath tub, and the sales reps that sold it to us were really good about letting us know when they are going to be here and what was going to happen. The guy that came and did the sales was very polite and sweet. I'm happy with them.

Bath Fitter has been wonderful. We had them do just the top portion of the bathtub two years back and when we were getting ready to redo our bath I said that I wanted the bottom done. It was a good experience and the men who came to measure and the men who installed everything, were very nice, confident, thorough and informative. I was surprised that they were able to do the job as quickly as they did especially for an old house.

Unbelievable how fast the resolution was. Great experience. No hard feelings. Highly recommend!

A few years ago I went to a friend's house and she showed me her bathroom that was done by Bath Fitter and I really liked it. So I purchased the bathtub and surround board two years ago and I got the shower stall and surrounding last August. I dealt with two different sales representatives and they were both very knowledgeable and very good at making accommodations for me. Jeff, the installer, did both projects and he was spectacular, a great craftsman and hardworking. He worked straight through and didn't even take lunch. He was above and beyond what I imagine someone would be like installing a difficult and complicated project because of what he had to maneuver around. Bath Fitter is well-worth the money and a good experience.

Response was entered and resolved.

My installer was just a fussy as I am when I do work (I rehab houses & remodel). His attention to detail was top notch. Could not have done a better job myself. Why Bath Fitter & not myself? I can't cover the tub. Only reason I had it done.

Purchased the tub and shower about six months ago from Bath Fitter because they had the best reviews. Their sales rep and installation team were all great. Everything was clean and a pleasure to work with. It was a great experience.

My wife was dissatisfied with a few things done by Bath Fitter, but all in all, it was a fairly decent job. I recommend them.

I love my new shower - we should have done it years ago. Installation went smoothly and was finished in one day as promised. I would recommend Bath Fitters to anyone - it's truly the way to make your bathroom look like new.

Love our new tub! My daughter is having a great time, much better than the sink lol. The experience was great, very professional, and everyone was very nice. Definitely going to recommend Bath Fitter to everyone I know.

We heard about Bath Fitter through BBB. There were two other people that came but when I seen Bath Fitter's, I said, "Oh, man. I want that." So we had them for my daughter's special needs. They did three quotes and picked the lowest one. I loved the salesman. He was great and sold his product well. And then the people that put it in were excellent, friendly, and explained things to us.

Our experience with Bath Fitter was very good. It was a very smooth process from the ordering to the installation. We've had it four months now and we're very pleased with it.

The experience was good with the exception of one thing - was not happy with the shower doors on my master bathroom shower. In the beginning, we knew there was going to be a narrow opening to get in and out of the shower with the sliding glass doors. Didn't realize it was going to be as narrow as it is -- 15 or 16 inches to get in and out of the shower. They were going to send somebody out to look at it, but we couldnt get together on a Saturday. Overall, I'm happy with the product and with the job they did.

We started thinking about the possibility of redoing our bathrooms three years ago and it was when we went to an open home event at the local state fairgrounds, where there were a bunch of different manufacturers and vendors, that we talked to local representatives of Bath Fitters here in Albuquerque. We discussed it with them and when we were kind of onboard about it, it was just a matter of waiting until the finances and the budget were correct. So in the first of July 2014, we made our purchase. It was our first Bath Fitter remodel for both our bathrooms, the master and the main bathroom.

We used Bath Fitter back in Cincinnati Ohio when we lived there. We had two bathrooms put in back there. I wasn't around in the house when they installed the one here in Florida but they did a very good job. Everybody likes it.

I've seen other people's bath fitter-- conversions from tub to shower and they were nowhere near as nice as I had with Bath Fitter. It was a great experience but there are some other issues that made it a little difficult. I know they were going through a lot of problems in their office at that time. The person in charge of the installation was excellent. It went really well and we're happy with it. Also, there was some administrator from another office out of the state I think who came to observe his work and I think he was also impressed. I would recommend their product although I would be a little concerned about who's operating their business here in Albuquerque.

Bath Fitter recently remodeled the shower in the master bath. The installer did an excellent job, cleaned up afterwards and took the time to go over everything with me before leaving. The shower looks awesome. Very happy! Thank you.

I called a competitor and their price was twice as high as Bath Fitter's so I went with the latter one. They took out the bathtub, put in the shower with the heat and shelves in it around two years ago. The salesman that came to the house was a perfect young man. He was nice, efficient and professional. He showed me everything, including the detailed list of the costs. He had to do a little rearranging because there was supposed to be five shelves where the faucets are but it wouldn't fit so he gave me three up and put two on the other side. It took him a day and a half but he did an absolutely beautiful job.

We had Bath Fitter retro fit our bathtub/shower in our upstairs bathroom. I had planned on tearing out the tub and surround myself and replacing it with a shower unit. However, the shower surround would not fit up our old stairway. So--I called Bath Fitter as that seemed the only option. They were excellent from start to finish. The installers did a great job and were very courteous. It turned out great. Just like a brand new unit complete with a lifetime warranty and the good part is, I didn't have to do the work!

The whole experience was pleasant from the salesman to the installation. The product was even ready early but we weren't ready for them! Casey the installer was quick knowledgeable, clean and patient. He had to wait 'til I got home from work, also he was great with the dog!

Just had a Bath Tub installed by Bath Fitter. Very Beautiful and Durable. My issue is if you're looking for a non-slip bathtub you better get the special sanded paint that they add. The tub is great for someone (As IS) who is not handicapped but I found myself having to throw a towel on the bottom of the tub and then I feel very safe... All in All I love this tub, and the folks at Bath Fitter are very, VERY Professional!

Our installer was clean, efficient and very courteous installing our new tub. I would highly recommend their services.

My father has had his Bath Fitter tub for more than a year now and he loves it. They had a very professional installation team and we would recommend them to a friend.

I am 100% satisfied with Bath Fitter. Each and every person I dealt with was very, courteous, helpful, accommodating. The end result is a very professional, beautiful wall and tub. I would definitely recommend them to anyone that I know that is considering redoing their bathroom.

First of all, you should know that Bath Fitter is MUCH more expensive than their competitors. That being said, you would expect a superior product and top notch customer service. To those reading this review, I will say that the product is very good in quality. However, like any contract job often there are times when they have to come back and touch things up or address something. In this department, they failed miserably. My turnaround time for follow-up was over a month!!! They did the project pretty quickly but didn't seem to care after they had payment.

Missed install dates 3 times, until I insisted they keep their word. Complete rip out of old tub and enclosure, initial work LOOKED GOOD. Had to call back because faucet fitting came off in my hand one month later. Now, 3 months after the install, and complete ceiling repair by a 3rd party, the tub LEAKS down into the ceiling below. Ceiling will have to be ripped out, and so will tub. I intend to sue for shoddy workmanship, all repairs, plus pain and aggravation. And The Better Business Bureau will get an earful as well.

I have good experience with Bath Fitter. They made a personal visit, and I made a purchase from them on September 1st. They had a good follow-up on it as well. The two people from the installation team were very experienced and skilled in what they were doing, and they did it very quickly. I'd recommend them.

We had a very nice young man who did our installation. He was very polite and worked hard to get our job finished for us. With only one bathroom, it was crucial to get it done in a day. That is why we chose Bath Fitter. We are happy with the results!

I chose Bath Fitter because of their reputation thru my online investigation, people reports, and personal interview since I've been talking to folks. I purchased a tub and all the equipment that we had to put. The installation team was pleasant. We had a problem with some caulking recently because it holds loosely around the base but the weather has been changing. I called Tuesday and they are coming out tomorrow to repair, so that's reasonable and fast, too.

My brother-in-law in The Highlands had Bath Fitter do some work a few years back. I called them in and asked for a quote. They gave me the quote on the spot and the price they offered was great. I didn't have to fool around, going around and getting more quotes. It was exactly what I wanted. I purchased the complete surround shower three months ago. Installation team were great and polite. I offered them coffee and all kinds of things, and they said no. They cleaned up everything and instead of taking two days, they only needed one. It was perfect. I recommend them to anybody.

There was a problem with our order. Bath Fitters was quick to come up with a fair and suitable solution. I was very impressed with the way they handled our issue and how quickly they resolved the problem.. Love, love, love our bath to shower conversion! I would definitely recommend this company. Workmanship was excellent and took only one day to complete the project from tear out through clean up. If you are considering a bath remodel, give this company a chance to show you what they can do.

I just want to reiterate that my experience from start to finish was GREAT with Bath Fitter. My husband and I absolutely love our new look and truly appreciate the service and professionalism provided by your team. Thanks again!

The people from Bath Fitter were all very nice and professional. I had no problems at all.

Our bathrooms were 40+ years old and needed an upgrade. So in addition to stripping wall paper, painting, putting in new flooring and counter tops we went with Bath Fitter for a new tub/shower in one bathroom and new shower in the other. We could not be more pleased with the appearance and function of both. In addition, the salesman and subsequent installers were professional and pleasant to work with. When dry rot was discovered in the shower, Bath Fitters contacted someone right away. He came the next day to give us an estimate and returned to do the work. We would highly recommend them to anyone.

My experience with Bath Fitter was good on the front end of things, but not as good on the back end. The person who came over and helped me design the bathroom was fabulous. It was also fairly timely getting an appointment for the installation. But once the installation occurred, it got really choppy. I don’t think they had enough people doing the installation. My person kept getting called away to do other things and fix-it jobs at other places. It seemed like from one-day installation to it took a while to get it completely done. There had been something ordered incorrectly so I didn’t have all my parts, fixtures, etc. in place at the same time. There was another wait for that. They also didn’t do a proper job on the caulking gel that they used so they had to come back out and fix that as well after the installation.

I've had a very good experience with Bath Fitter, they were really nice. They have something that I could afford and we were able to make an agreement. I've meant to go to the office here locally in Albuquerque because some of the fillings that they used have been separating from the wall and I wanted to see if they could address that. But everything else as far as getting the work done and talking to them has been great. I've had my name on the list where potential clients could call. I've had a couple of calls and I have recommended them.

Me and my wife recently had a walk in shower put in at our new home. I'm sorry I can't remember the two young men that came to install it but they were very professional and did a super job in getting it done and keeping me and my wife informed on what they were doing at all times. We are very happy with our new walk in shower and I show it off to any of my family that comes to visit us. We've had several good comments on it. We are very proud of our new bathroom. Thank you all very much.

I had a conversion from a bath to a shower from Bath Fitter. They were prompt and easy to deal with and their workers were excellent. I like them and would recommend them.

Bath Fitter had what I wanted. They were the ones that furnished the shelf around. I have no complaints with their sales representative and their installation team did a good job. They were on time and cleaned up. I would recommend them.

I saw that Bath Fitter does not renovate a whole bathroom at once so I decided to purchase from them. We had a full tub replaced and a surround and in the second bathroom, we had a shower and surround replaced and the door. The first day the installation team came out, there were two personnel and one was very, very experienced. They did the bathtub replacement -- a great job. The second day, the technician called in sick and so the third day, the technician showed up alone. He was there till about 8:00 at night and far longer than I expected. He made a mistake in measurement and cutting, but I didn't want to have it re-installed, so I let them do a re-caulking repair later. I had to call them back as I was disappointed in the second installation. But the product is excellent. Everything looks beautiful. It was a wise choice and I'm totally satisfied.

Everyone that we had dealings were very nice and knew their job. My bathroom looks absolutely beautiful. I would recommend them definitely.