Bath Fitter Reviews

I bought a house and the bathroom needed remodelling. I had talked to somebody about it but he didn’t give me enough information or didn’t do what he said he was gonna do as far as a quote. I was still mulling it over when I saw the ad of Bath Fitter. I called them and they got a sales guy out the same day. He was extremely nice, pleasant, and very informative. The installer was also very polite and he kept right at working at it and was very neat. I liked the product and I just knew it was gonna be a good way to go. I'm pleased with Bath Fitter.

We had Bath Fitter come and do an estimate for the installation of a shower. We had an upstairs bathroom that never had a tub, but I wanted to convert it into a shower. Bath Fitter's estimate was good for us and it was what we could afford. The sales rep came over, did the estimate, and explained what was needed to be done. He was very nice. We had worked on where to install a shower and the installer just put in a tub over the previous bathtub, and did the shower there. The installer did all the work in one day. This was completed last December and the quality was very good. Overall, it was a great experience and we're thankful to have the work done.

I contacted Bath Fitter-San Diego to have my master bathroom remodeled from a tub/shower to a roll in shower flush with the floor for easy access utilizing a roll in shower chair. Eila was my first contact and seemed nice and acknowledged right away my need for my master bath tub/shower conversion needs. Barbara in sales contacted me and I described to her my needs as well. She confirmed she could accommodate my needs for the master bath tub/shower conversion. The estimated cost was roughly $7K. I thought this was high but she said the master bath would need additional work on the plumbing and jack hammering would be necessary for the existing tub to be taken out to get the floor flush for a roll in.

My mom’s parents have used Bath Fitter. My bathroom needed some work done and I was referred them. We got the walk-in shower and the installation went great. I don’t have any issues with anybody that we spoke to from Bath Fitter. We’re having some difficulty cleaning the glass door though and have not found a product that gets it clean. We just tried out one final thing this weekend, it didn’t work and we'll be calling Bath Fitter about it

We were very pleased with the new tub and subway tile surrounding the tub. We worried about plumbing issues since our house is old but everything went smoothly and what they thought would be 2-day (or at least a day and 1/2 job) turned into a single day. Looks great!

From the sales presentation to the installation, the service was excellent and professional. I would highly recommend to anyone. The finished bathroom looks great.

Bath Fitter was out there when my mom and I went off to the expo center and I liked what I saw. Everybody was really nice. The installers did really well. The shower has come in real handy with my puppies because they like to get out there when they get all muddy. I love it. I was really pleased and I'm happy with everything.

I recently got my bathroom done and I love it. Everything that was promised was done. Customer service awesome. The young man that installed our tub did an awesome job in the time frame that was given & very professional. So glad we called Bath Fitter. Would definitely recommend to my friends & family. Worth every cent.

From beginning to finish, Bath Fitter was amazing. I am a teacher and my boyfriend works long hours. Every step of the way they worked with our schedules to visit our home, do the measurements and complete the work. The shower looks AMAZING and gives my whole bathroom a facelift. I would absolutely recommend them for this type of work.

Our bathroom was still decorated in the 50's style with mint green tiles and was yucky, and our other shower in another bathroom was falling apart, so it was time to remodel. We visited with some other remodeling companies and left our names, but Bath Fitter was the only one that contacted us, and they came out and their product looked good, so we went with them.

We were having some problems with the ceramic tile popping out. It was old so we thought we needed to replace it. We wanted to make sure it was something we were only going to have to do once, so we went with Bath Fitter. The sales rep came to our house, gave us a quote and went over and showed us everything. He was very nice and knowledgeable. The guy who did our install ran into some trouble. The measurements were a little bit off. They had planned on it being a day but ended up having to come back but that was fine with us because he did a really great job. We were very pleased with it. He cleaned up real well after himself. When he had to come back the next day, he was very apologetic because we only have one bathroom. He felt bad but we understood and he did the best he could.

We had 2 bathrooms done by Bath Fitter and we are very satisfied. They were very professional and respectful. It is not cheap, but the work and the results we got were terrific! The fact that it is guaranteed for life is amazing! We would recommend Bath Fitter to anyone who is ready to update their bathroom without the mess (and cost) of tearing out the existing one.

I just moved out of a big mansion into this little house, as my last home and I'm getting old and got tired of stepping over a bathtub, so I needed to do something and switched to a shower. I went with Bath Fitter as it was recommended to me by my daughter and somebody who has one told me they're pleased with it, in which I am too. The sales representative was very helpful and the installation guy was very good. I would only make one change that I wanted to do and the installation guy didn't seem to want to do it. He recommended that the safety grips/bars to be put vertically and I would've preferred it horizontally as I think it's safer, but it was working okay.

One of the house we own is a 1965 house and the bathroom was still in the original condition from when the house was bought. It needed some remodeling and we already had the other bathrooms done a couple of years ago with Bath Fitter. Their sales reps were very helpful that's why we keep coming back. The installers were very good at describing everything and cleaned up terrifically. They're in and out very easily. We don't like something that we're going to be toiling up for a long time getting done and then cleaning it up afterwards.

I am writing this review because the whole thing was done in a caring and listening and helpful way. I now have a beautiful bathtub/surround which I desperately needed. The yuck was removed and all new siding put in, and then a beautiful surface. It's so wonderful to have had this done! And my expert was Luke, and he cleaned up everything and left it just beautiful and much safer too.

installation. The material used is easy to clean and beautiful to look at. We are happy to have chosen Bath Fitter twice, and would recommend them to anyone we encounter in the future who is looking for a refreshing bath/shower makeover.

We're in an older townhome and our bathroom was one of the things that we wanted to update. I was looking for different patterns that I wanted in the bathroom on the internet, and I looked at Bath Fitter. I saw what I wanted with them and called them. I purchased the insert around the tub, and the quality is good. The installation guy was pleasant to talk to, and he came in and worked efficiently. Everything went really well. We're satisfied.

Salesman came to my house in May 2016 and as of this date of 07/07/16 we have not gotten phone about the install. I have called the salesman and each time I am told he will take of it, but still nothing. I just hope the install goes better than the service up front. They have my money and I would not recommend this company. Customer service is terrible...

We have an apartment in DC and it had a very small bathroom with a shower stall that was thrown into it. It was a wall that was put up with a curtain. That was the one feature we did not like at all. It was dark because of the wall and we wanted something to brighten it up and make it look as if it had more space. My husband looked online and found Bath Fitter. We called them up and had a representative come out while we were there. He answered all the questions we had and let us talk it over and decide exactly what we wanted. Everything he showed us looked good to us and sounded like it was easy to clean so we went ahead and ordered it. Things went smoothly.

Our bathroom had leaks everywhere so we were forced to remodel it. We did the tub and shower in two locations and Bath Fitter's installers were excellent. I had no difficulty talking to them. They did all the work very quickly and timely, identified an issue that we have to get fixed before we could have the basement taken care of, and it was all professionally done. We didn't mind talking to the guy who came out and talked to us about it and sold the contract, although he omitted a couple of important things on the work order contract. The necessity to put a sealing into both locations was left out and he didn't discuss it with the installers.

I've had neighbors that had work done by Bath Fitter and they gave me a good referral. They said they do good work and that's what I wanted. I got a whole new unit from them and they were all good. They came out and measured everything, double checked it, and then installed it. Everything went well and everything's doing good. I'm happy with what was done.

Our salesman, Jeff **, was very persuasive with us. We would liked to have had a chance to talk this over before agreeing to a contract when such a large amount of money is being considered. We had another company give us an estimate but liked the Bath Fitter product much better. We are very happy with our new bathroom--so much that I don't even close the shower curtain so we can look at the results. It is bright and clean and refreshing. I also would like to have had an itemized statement of what we purchased. I asked for this but did not receive anything. All in all the experience was very pleasant and was done in a timely manner. I would recommend Bath Fitter to anyone.

Everyone I dealt with was professional and friendly from the initial salesman to the installer. Ready to answer questions and asked me to confirm placement before making final attachments, like shelf, safety bar, soap dish, and curtain rod. To top off this pleasant experience, I was provided a new shower curtain, special cleanser, and scrubber, to start me on my way to enjoying my new bath. I was very satisfied.

Our tub had a crack in it for a good period of time and we had spoken to other people and they said it couldn’t be fixed. The Bath Fitter gentleman giving the demonstration at a sporting show down at Mohegan Sun said they can fix it so we set up an appointment. We're out in the country, at Sullivan County, and the sales rep came and was here for four hours explaining everything and helped us out. We were a little shocked when she gave us the price because it's rather high end but we're pleased with the tub. So far, it solved our problem. The company has followed up and were concerned about everything that we needed.

My brother in Springfield, PA had his bathtub refitted several years back, and he recommended Bath Fitter to me. I went over to his house to check out the job and it was nothing short of beautiful after all those years. This is not a cheaply made product, but a thick covering which will last forever. They absolutely guarantee all their work and will come back if you are not pleased with something. They are clean, neat and clean up after themselves. I couldn't be more pleased with the quality of the product and workmanship.

I love Bath Fitter. It's the second one I got and if I'm not mistaken, the same person put them in the first one. I remember him telling me he was new on the job. It was a coincidence but when I saw his name on the ticket, I thought that was such an odd name. It was Julian ** and he was very very nice and polite. When he did it the first time, he came early in the morning and worked super late. I told him he can come back tomorrow but he said no. He worked until 9 PM. He took his time and did a great job. Five years later at a different house, he did it and he was super quick. He came in the morning and was done at 2:30 PM. I'm like, "Are you serious? Wow, you got good!" It wasn't even funny. It was awesome. He was great and I was very pleased. I put pictures on my phone of the new tub and the old tub. I showed it off to everybody because I waited for years to get it.

The installer, Wyatt **, did an amazing job and we are very happy with the results. We would definitely recommend Bath Fitter to anyone thinking of updating their bathroom.

We went to a car show in Toledo and Bath Fitter had a booth there. We looked at everything and we called them along with several other companies. Bath Fitter came out and gave us an estimate and they seemed like the one we wanted to go with. There was only one man who came for the installation of the walk-in shower and it took him two days because he had to tear out the old and get everything ready to put in the new. He was very polite and very clean. Everything went according to plan. We love our walk-in shower and we had bars put on for safety. It is really nice. We got the marbled look which I like and I painted the bathroom a pale lavender and it is pretty.

I had looked into Bath Fitter for another house that we owned a number of years ago and my sister used them on her tub about 10 years ago and it’s held up very well. When she got it, it was a very straightforward design. And now, they got a lot more options which add a lot more to the product thing than I had seen in hers. We also went to a home show up in the King of Prussia area to look at a couple of options for a couple of projects we were doing. We saw their exhibit and the fact that it was seamless and it’s one-piece was important to us.

I bought two bath systems from Bath Fitter. They failed to show up when scheduled. When they did show up they installed the first system with a few issues regarding shower rod placement. The second system didn't fit. They reordered a new system (without remeasuring) and the second system came in and it didn't fit. At the same time as that debacle the ceiling from the first system detached and was sagging into the shower. When contacting the local office they can only provide excuses for why it will take so long to come look at the problem. Fast forward a month and a half the ceiling has again detached and is again sagging into the shower and again no joy from the local Bath Fitter folks. For the price I paid I have received nothing but problems. At nearly $5,000 one would expect a better end result. Service after the sale in nearly nonexistent.

We had remodeled our house and the people that did it had painted or done something on the tile and the bathtub. It started to peel off and looked awful, so we had to do something. My wife knew people who had done their bathroom with Bath Fitter and were very happy with the result, so that's a big endorsement for me to go ahead and use them. We got a tub and the guy who installed it was very good, knowledgeable and a great asset for the company. We bickered back and forth with the sales rep about the price though, but we're satisfied and very happy.

Our experience with Bath Fitters was great - from chatting with the nice lady at the mall, Steve ** our salesman that came to the house, to Brian, the measuring tech and Steve, our installer. Steve was very quick and efficient and did a wonderful job that was completed in one day. We love our new walk-in shower and have no regrets hiring Bath Fitters to get the job done. Thank you!

Initial visit: Bath Fitter, N Charleston, could not find the address despite it being 10 mins from their office. Visit 2: Bath Fitter unable to install liner. Visit 3: After waiting for 25 mins I drove to the Bath Fitter office and was told they were "Going to call me." I went to property next day to check installation and found very amateur caulking. Visit 4: Bath Fitter rep agreed to pay for caulk replacement. Visit 5: Found leak under vanity (damp paper towel left there - Bath Fitter had to remove vanity to fit tub liner). Visit 6: Bath Fitter repaired leak in vanity. Final Resolution: Bath Fitter agreed to an "adjustment" of the outstanding balance.

The salesperson was great, the measurement person, then the one person installer did a fantastic job. Once I finish the rest of the bathroom they will come back to finish the caulking where I'm installing tile on the floor. My wife and I love it. Wish I would have taken a before and after photo. Highly recommend it to all.

From Mike ** as our Bath Fitter representative to Dale **, our installer, we received top-notch, professional, quality service & the best possible product. They earned our trust and respect in providing us with our tub to shower conversions. This home improvement greatly enhances our health, safety, and peace of mind, as well as the increased value of our property.

We were doing the whole inside of our home and we got the liner for the walls and bathtub from Bath Fitter about four weeks ago. The overall experience has been easy and seamless. A representative came to my home and showed us what products were available, so we were able to choose what we wanted in a simple cut-and-dry manner. Moreover, the young man that came to install was outstanding and his customer interaction was wonderful. I would recommend him to do installation.

Bath Fitter just completed doing two bathrooms for us, and we couldn't be happier. From Luke our salesman, to the installers David and his partner, they did both jobs in two days. Very professional and cleaned up after they finished, and they were early getting to our house both days. We would highly recommend them to anyone.

We had a leaking bathtub and we wanted to convert to a shower. We had Bath Fitter to remodel our bathroom and we're extremely satisfied. The reps were also very respectful and answered all of our questions while the installers kept our house very clean and were really reliable. Everything went perfect.

Took off work today and stay at home for the whole day to wait for appointment. I called TWICE this morning and at noon to CONFIRM my appointment because NO ONE shows up. The person who picked up the phone told me to KEEP WAITING. Late afternoon, somebody finally called me and told me that they have made some terrible mistakes in their scheduling and have to reschedule the visit. THANKS for letting me wait for NOTHING. No complaints about the sales person, who is actually very nice. BUT the person who picked up the phone should at least CHECK with your colleagues before telling me to KEEP WAITING for NOBODY!

We called Bath Fitters last Tuesday to make an appointment to have our tub re-caulked and a new shower rod installed. Our guy, Jeff, called us before noon on Wednesday. He came to fix us up on Friday! Great service! Our tub and enclosure looks brand new. Thanks for the great job Jeff and Bath Fitters!

We purchased the house and thought that the bathroom was losing its color so we were finding a way to get that done. Bath Fitter seemed like a good product and we decided to go with them for remodeling because of their cost and how they stand behind their equipment. Their rep was perfect. He explained everything well and did the measurements. There was no pressure. The installer was also good. He came then he explained everything that was going to happen. And the time that he said he was going to be finished, he was finished. He was here all weekend and did everything according to the plan. I would definitely recommend Bath Fitter to a friend. They were very professional. We love the completed job and everything is still holding up well.

We've had a new shower tub installation by Bath Fitter about two months ago. We went with them because of the quickness in which the installation was done. The installation team told us exactly what they were going to do and got the installation done within the time frame that they said that they were going to, and cleaned up. Overall, they have been helpful, very professional, and executed everything that they said they were going to.

I needed to remodel my bathroom and I got Bath Fitter's shower with the glass doors, handicap bars, all the seat and other stuff. I've seen their advertisement, heard about them at a sportsman show up in Oaks, Pennsylvania, and they’ve been around for a long time, so they must be good. Their sales representatives and mechanics were very good too. They did a great job and solved all the problems we had with our old house that was built in 1878. That wasn’t easy. The installers were really great and fantastic, and I even called their office to tell them that. It has been 60 days now since we made the purchase, and our experience, overall, was very good.

I inquired about Bath Fitter at a trade show and they sent out a friendly person to look over our needs. We decided to have Bath Fitter install a new tub/shower and it was completed in much less time than they estimated and at a very reasonable cost compared to a whole new tub and shower. The installation took less than 6 hours and there was hardly any interruption to our routine on the day of installation which had to be done on a Saturday, that were able to accommodate our request without hassle. I am considering doing the other showers in our house, and would recommend them to anyone. They do a great job and the quality is second to none, no kidding!!!

It's been years that we've known Bath Fitter. They had a little station up at our local mall and every time we drove by, I said, "Well, that's interesting." I'm a deliberating person. So, finally, we walked by and they got the information. They came and made the appointment to come out to the house. Bath Fitter's sales professional was wonderful. He went through all the material types and why they use this and why they did that, and was very informative. I'm usually a question person who always ask "why" and "what happens if" and he explained everything upfront. Then the first guy came in and did all the measuring for the tub. He explained and reiterated everything the salesman had said and I was very comfortable the whole while. I usually get very nervous with a big item but I was reassured all the way. Then the installer made the appointment, showed up on time and was also wonderful.

Sales representatives were knowledgeable and helpful. Did not attempt to oversell. They listened to us. Installation was prompt, professional, courteous, and neat. We had an acrylic tub replacement and walls done, and we are extremely pleased with the finished product. We had three estimates and Bath Fitter was the best deal.

We wanted a shower instead of a tub so we had our bathroom remodeled by Bath Fitter. The installer was very easy to approach and he was excellent.

On June 13 2016 we had a bath tub and walls installed by Bath Fitter and the installer was Josh. He called before he arrived and on time. We are extremely pleased with his work. He put down a runner to protect our carpet and asked where we wanted the safety bars installed. He was very professional and cleaned up and even washed the window in our bathroom. I would certainly refer family and friends to Bath Fitter.

When we were looking to redo the bathrooms, we looked at Bath Fitter and got a tub unit and a shower unit from them. One of the bathrooms was a new tub, and it was a complete rebuild. The Bath Fitter sales guy was great. He was a typical promise-the-world sales guy. The installation guy was nice, he knew what he was doing, and he was very respectful of our house. The quality of work was very good, and it was finished quicker than anticipated.

Our experience with Bath Fitter was very informative and painless. We had gone to a home show in Allentown and met up with them. They're the first one that we had talked with and we decided at that moment that's what we had wanted to do. The installation was seamless and only took a day and everything seemed to go along okay. The installer explained everything to me and I was happy with his work. However, we have not used that tub and shower since that bathroom's still in the process of having a new floor. We intend to use that until the whole thing's complete.

I was contacted by the new manager, Jimmy ** and he came to my home with a tester tub cover which fit perfectly. We scheduled an appointment for installation and it has been completed and I am happy. It was a shame I had to go through all the problems and was initially told they didn't have a mold to fit my tub but Jimmy did come through for me and I am now very happy with the product.

We had one bathroom with a shower and a tub with a shower done by Bath Fitter and it looks very good. Installers were efficient, neat and they wore something on their shoes so they wouldn’t bring the mud in. However, they forgot one ring around the light. We’ve been calling them and they'll come tomorrow to put that in. Other than that, everything was fine and they did a good job.

Bath Fitter's price for the shower liner was a little better than the others. However, I was promised by the salesman that I would get a warranty card in the mail and I've never gotten one. I don't like being told something and not happen. We're also trying to sell our house and I would like to have that warranty card to show for.

We needed to upgrade our shower because the wall was caving in and we thought maybe Bath Fitters could help. I was not impressed with the sales representative. He made a great pitch. However, when the actual installer came, we found out the reality of it. The sales rep that came out said, "Oh, there might be some water damage behind it. Don't worry, the Bath Fitters will come and they will take care of all of the water damage and everything." We thought, "Okay. That's great. Let's go ahead and do it." So, when the actual installer came, he told us that unless it is pertaining to them fitting in the product, they do not take care of any of the water damage.

I honestly would not recommend Bath Fitter to anyone. I have had the worst experience from the start. My wife and I had a bathtub/surround installed. We initially thought it was a great job. Looks can be deceiving. They say installed in a day but you cannot use the tub for 24 hours for obvious reasons. The installer took 10 hours to install (Friday) so we could not use the tub until Saturday night. Then during the week, we typically take showers.

From start to finish, our experience with Bath Fitter was second to none. The replacement was very expensive, but worth every penny, as our shower was replaced in one day with no mess. You would never know that the installer had even been here. He did an amazing job and we are so pleased with the beautiful results.

The bathroom hadn't been remodeled since the '70s and it definitely needed remodeling. Bath Fitter was the only one we entertained any ideas of using and we were pleased with their lifetime guarantee. The installation team was polite and knew exactly what they were doing and answered all our questions. They didn't make a mess and even if they did make, they cleaned up. It was a hard bathroom for them to work on but they were very quick and very pleasant about it all. They've all been very professional and we like the results.

While Bath Fitter did come and fix what they messed up in the first place. They also reimbursed me for lost rent during the extra week it took to fix the problem. I still wouldn't recommend them or use their service again. They still oversold the job and didn't do everything that was promised by the sales team.

First off, the measurements were taken wrong. We were told that the wall would extend the the ceiling. It did not. Next, scratch on wall, installer had to get new wall. So finally at 10:20 pm, I was told door does not fit, another has to be ordered. Was given a shower curtain. New door will be in in another 4 - 5 weeks. I paid 7k for the fact this would be done in one day. I asked for compensation. I was fed a line that the door needed was a extra 2k but they would eat that cost. Not happy at all. I have two other bathrooms to do, and I will not use Bath Fitter again.

Our installation was a delightful, stress free experience. We expected to have something go "sideways" but were amazed by an extremely professional and friendly installer (Jamaal) who answered all our questions and eliminated any concerns. The unit itself is beautiful and adds a fresh, clean aura to a bathroom that we have enjoyed for over thirty-five years. Should have done it sooner!!!

Following a visit to our local Home Show and a visit from a Bath Fitter sales person we contracted for a replacement shower from Bath Fitter. Work was to take two days and the installers arrived, as scheduled on 5/4/16. Day one was mostly demolition and prep work and installation of the shower pan and plumbing. So far so good. Day two saw the installation liner and fixtures including the glass door. I inspected after the liner went in and, while the joint between the wall and pan was tight at the back wall, both side walls showed gaps of about 1/4". In addition exterior trim work showed similar gaps. The installer said the gaps were "within their tolerance" and proceeded to fill all the gaps with clear silicone. When the installers finished I told them of my dissatisfaction with the work and withheld payment of the contract balance.

I got a tub with the shower head from Bath Fitter. I went with them because people that I've talked to that had remodeling done from Bath Fitter said it was good. All their reps were very knowledgeable. The guy that came to my house was very polite, professional and expedient. Didn’t take a whole lot of time to get the answers I needed. It was a very pleasant experience.

I live in a trailer and it’s too hard to get the bathtub out to put a new one in. I've seen on TV how Bath Fitter just goes right over so I went with them. That’s what they did and it worked out wonderful. Everything was good with my experience with them. The day they were supposed to come in to install, the guy got sick. They called me and said he was coming the next morning. They sent two guys the following day so that they could still get it done ‘cause it was supposed to be originally a two-day deal. The two guys were very good and got everything done in one day.

Even though Bath Fitter were higher in price by a few hundred dollars, their guarantee and work made the difference. We bought a stand-up shower stall from them and they put in an added lip at the bottom. It looks great. Their installation team was courteous and were out in about eight hours. Bath Fitter has been very professional and did exactly what they were going to do, which is what I’m looking for.

I had a bathroom done by Bath Fitter years ago. Everybody from the sales reps to the installation team was nice. The guy who did installation cleaned up as he went along. However, I wanted to buy a corner rack but I don’t know why they all refused to sell me one.

I did my first bathroom with Bath Fitter four years ago. And again, I had them do our bath on the wall about two months ago. I had the same sales rep in those two occasions, and he’s very outgoing and nice. I'm very satisfied with them.

After much back and forth and the home office getting involved - this has been resolved to our satisfaction. There is still a note on our file with Sunshine Bath in case an issue with the glass appears in the future. The initial Bathfitters product is highly recommended - just make sure to check out their local representatives for reliability.

The lady at the Bath Fitter Memorial weekend booth gave me the 10% discount - "for the whole job". And the salesman showed up at 6:30 - as scheduled. I told him at the start that I don't make decisions quickly. He agreed that he does not expect me to do so. But he lied. For the coming THREE AND A HALF HOURS he kept selling me the greatness of the product - and avoided answering my questions which were: when, how and mostly how much.

The pre-installation appointments were kept in a timely way. The installation was professionally done. I am very satisfied with the product. I would highly recommend Bath Fitter to anyone seeking a bathroom update.

We were unable to get our bathtub clean anymore, so we remodeled it with Bath Fitter. We chose them because of their price and several friends of ours had used them and were very happy. Their sales reps answered a number of questions. One came out to the house and answered more questions before they came in and did the measurement and the remodel. I was very impressed with the man they sent to our home. Normally, when you have 40-year-old plumbing, you tend to hear some bad words being thrown about. There was none of that. The man came in, explained what he was going to do, got to work, stayed at the job the entire time, and cleaned up after himself. Everything went very smoothly for me.

I am responding to the resolution of my issue with Bathfitters again, I did it yesterday and it seems it did not work.

My bathtub was leaking and I tried to fix it about four times but to no avail. I purchased a shower and a tub from Bath Fitter. Their sales rep was very positive and professional, and the installation crew was clean and very efficient. If I had to do it all over again, I probably would.

Bath Fitter was rated by the Better Business Bureau and they had a really good rating and a lifetime guarantee. I purchased the whole unit for a shower and tub 2 months ago. We had the salesperson come to our house. He was great and explained everything. Installation went smoothly and fast. We’re really happy with the experience.

There was a problem in relation to my first appointment for an estimate. After driving from my home in Pennsylvania to the rental in Maryland (** Hawthorne Rd. Middle River) where the work was to be done, I received a call that the person who was to do the estimate needed to reschedule. This was a nearly two-hour drive so needless to say I was not pleased. Other than that I was pleased with the estimate and the work that was done.

I will recommend Bath Fitter to everybody. The sales rep and the installers were great and did a wonderful job. It’s the best thing I ever have done in my life. The experience was excellent.

My bathroom needed remodeling and we've been thinking about it for a while and with the recommendation from a friend, we went with Bath Fitter. I purchased the tub back in February. Their sales rep was very good. We were very satisfied with them and thought they did a good job. It was a very good experience.

Terrific experience from beginning to end. Very happy with my new Bath Fitter tub.

I want to say my husband and I had super excellent service by Rob **. We live in Guelph and needed our tub handle replaced and he did a super excellent job. He was courteous, kind, very intelligent. He was the best. I highly recommend him to anyone with Bath Fitter. 5 stars for him!! Very happy.

Our bathroom was done in 2 days because we also had the ceiling of the shower done. Everyone that has come into our home has commented with a WOW. I am so happy that we had the shower and tub done. Prior to Bath Fitter I have not taken a bath for about a year. I only took showers. I'm so glad I made the call to have Bath Fitter come and give me an estimate. Thank you.

My bathtub has been floating for over a year. I'm just waiting for it to fall to our basement. The Valparaiso Indiana store has the worst customer service I have ever experienced with any company. Their Facebook reviews are horrible and apparently I'm not the only one with this issue. Initially when we placed our order the sales person was great and very helpful and friendly. We received the install only for not even a couple of months later had to have several areas redone. And yes we waited the full time frame to use the shower after the install.

Our house is approximately 40 years old. It was the original tub and there were starting to be a few chips at its bottom, so we were looking to update. Most of the time, we like to do things ourselves if we can, but it's a small bathroom and we knew that we couldn't do it ourselves without taking out walls, and we didn't want to do that. We heard about Bath Fitter through a friend. They had Bath Fitter come in and install a new shower in their home. We took a look at what they had done in our friend's bathroom, and we were very pleased with it, so Bath Fitter looked like a good option for us. Last fall, we had a bathtub with a shower put in. Then we also had a safety bar and a corner shelf with three shelves put in.

Our bathroom was a mess so it was time to remodel it and we went with Bath Fitter as I had work done with them before. Their sales representative was a funny guy, nice, easygoing, pleasant, courteous and all those good things. I loved him. Also, the installation guy was on point, serious, and direct with what he was doing. Yesterday, my wife was getting into the shower. When she turned the faucet on and off for a hot water, there's a thump in the line. I can hear it all the way up the wall coming out of her bathroom into the bedroom. The plumbing runs up so something is not secured right there. Aside from that, remodeling our bathroom made a great difference and we're satisfied.

My bathroom needed some work and I wasn't capable of doing it. Then I purchased a shower from Bath Fitter a couple of months ago. One of the reasons I went with them is due to the superb and excellent sales representative. He went through his spiel and answered adequately any questions that I had. I also had a good rapport with the installation manager. He pointed out some of the things that the salesman didn't. Both installation manager and salesman explained and defined the whole situation-- all the warranties, guaranties, and everything else with it. The guy who did the installation was a workaholic. I couldn't even get him to take a break for a glass of ice tea. He said, "No. That's all right. I got to keep working". They did an excellent job in two days, so I can hardly argue about that.

Beautiful!!! I just keep going back into my bathroom and looking. Just can't believe it, it is beautiful, what a difference. Would recommend Bath Fitter to anyone.

I was having problems and knew it was time to remodel my bathroom. Then I liked Bath Fitter's commercial and everything they said. They did the lining, the tub surround and the whole thing. The reps were wonderful, very knowledgeable, friendly and a great bunch of people. Also, the installer was fast, did everything he was supposed to do and I was very satisfied with his work.

We have a 90-year-old house and had a new shower enclosure and tub insert installed. The shower wall had a slanted ceiling and Bath Fitter custom made the enclosure and everything fit great. Our installer was a true professional and made sure that we were 100% satisfied when the job was complete. We are thrilled with the results and would recommend Bath Fitter to anyone that is looking to have a bathroom updated.

We were very pleased with the work and the worker done by Bath Fitter. Would gladly recommend them to anyone. They were fast and cleaned up after they were done.

The unit that was in our house which was built in 1964 was more like a hot tub than it was a tub/shower and the drain was whole messed up - it was functioning but was not pretty. So I had a friend that did some work on one of the other bathrooms and he gave us an estimate on doing that bathroom for what we wanted done. He even recommended that we call Bath Fitter and get them to give us an estimate on doing the job, but we knew my friend's price would be a lot more than what the company's would be, so we purchased the shower pan from Bath Fitter.

When we remodeled our bathroom we had limited options because we live on a boat. Bath Fitter was the only one that offered an acrylic shower that wouldn't break or crack. There was no caulk involved, no hard surface that could be a problem. Our sales rep was really nice. He came to the boat and explained everything to us. We felt well-informed. He didn't understand some of the details about a boat and the odd things about construction around a boat. But the installer who came to do the shower was able to compensate beautifully. He was really impressive because he was able to see some things that the salesman didn't see. We have a nice product and we're really happy with it.

From start to finish, the process went exactly as described, and then some. Our installer was terrific, patient and sincerely wanted to make sure we had a great experience. And we did. The follow up after the installation was excellent too. Our bathroom looks great, cost us far less than going the traditional route and we undoubtedly improved the value of our home. My expectations were managed effectively because these guys walk like they talk. My wife and I will use them again.

Bath Fitter is great. The sales rep showed us what he had, and we picked out what we wanted and ordered the shower and bathtub. One guy did all the installation by himself. He did exactly what he had to do in one day, which was surprising since he had to tear out one shower and put another one in. It all worked out fine.

I had a giant hole in my bathroom wall so I decided to get the services of Bath Fitter. Everything went well. The only concerns I have is that they ripped a part of my wall and one of my tiles that have a trim along the floor of the rest of the area of the bathroom. Also, the tile along the shower is starting to pull up because they disconnected it from the wall. It’s not too bad but they put tears in the dry wall next to the shower where they started along the edge where they glued the shower part in. Then there’s a big old gash on the bottom of the wall, a foot underneath that. Then they put the nozzle that comes with the shower, but I already had a shower hose that I was going to put back in there. Nevertheless, everything’s where it’s supposed to be and the shower looks great.

This spring we attended a Home and Garden Trade Show in Swift Current, Saskatchewan. We had been thinking of updating/replacing our tub surround and saw Bath Fitter's booth and went to talk to them. The salesman was very friendly and helpful. Not pushy like some. We took the booklets he gave us home and began the process of checking the company out online. We decided to give the office in Regina a call. They came and measured our bathtub and in a matter of about an hour or so, we decided on fixtures, tub surround, shower rod and corner shelves, even a grab bar!!! About 6 weeks later we had our new look.

We liked what Bath Fitter was offering so we got a shower from them. The installers did it quickly and in a timely manner. That was good. I'd recommend Bath Fitter to a friend.

I contacted Bath Fitter a few weeks ago, was called within minutes to schedule consultation. We had our consultation, decided to move forward and were prepared to make down payment. Our credit is not good but the salesman stated after we were denied from the initial lender that there were other places to try, that we "needed" to have this done & he would get back with us. We've never heard back. I wouldn't get the product now if we could get financed. Very unprofessional.

We had a small Jacuzzi tub removed in the master bath of our private home and replaced with a walk-in shower. (October 2014--your request for comments was lost in spam). We had an excellent experience from start to finish. The shower looks as nice today as the day it was installed.

We wanted to redo our shower and got Bath Fitter because of the quickness in which it would be done. Everything was good with the salesman and the installation team was excellent and cleaned up after themselves. However, we are having an issue now. They didn't take care of the safety bar grip in the shower. The little round thing that goes around the end of it is loose and no longer sealed. I'd probably gonna have to get my contractor for it.

We are so pleased with Bath Fitter. From our first meeting with the rep at our local home improvement show to the rep who came to give the estimate to the plumbers to the installer, everyone was a joy to work with. All were personable, professional, and answered all of our questions. Very happy with the product. It makes a world of difference in our old outdated bathroom. We highly recommend. Thank you for making the experience painless.

I got the shower enclosure for my house from Bath Fitter nine years ago. They did the side walls and the shower head, but I kept the tub. Then, three months ago, I did the tubs and the shower walls in my rental. Sales rep was professional, I didn’t have any problems. The installation team came, started digging out and they did a good job. They were in and out. I recommended Bath Fitter to a friend.

Love, love, love our new shower! Staff was very professional, courteous and accommodating! Salesman, Dana, knew his stuff. He got down to business, asked us what we were going for, and made it all happen. Measurers, installer (Steve) and scheduler were all wonderful! They scheduled around days that worked for me, they knew that with my schedule. It'd be hard to make it a 2 day install and worked late to get it finished in 1! Couldn't be happier! The quality is wonderful. Would recommend to anyone needing to replace or convert!

Everything went as planned. Communication was great. Allstars was courteous and professional. Would recommend your services to anyone.

We're very happy with our Bath Fitter shower. It was very nicely done. Their rep was a very nice guy and the gentleman who came out for the installation was also very nice and professional. The only thing is, my niece who had Bath Fitter installed in her house and told us about them was supposed to get $50 for her referral, but she never got it.

I had the rest of my bathroom done. I had the turquoise sink and stool taken out, and the only thing left to do was the tub. I wanted a white one and when I talked to two people over Bath Fitter's kiosk at the fair, I liked the presentation. When Bath Fitter came to the house, they also explained what they were going to do compared to what the other company was going to be doing. The sales rep was wonderful. He explained everything and gave us a good estimate. When he went in there, he said my bathroom was beautiful. My bathroom is all-white tile, so I didn't need anything except for the tub.

We were extremely pleased with the installer, Kevin **, as well as the product. The stall is so attractive now; really modernized our bathroom. Kevin was quick and efficient installing and cleaned up the area very nicely. You bet we would recommend Bath Fitter and neighbors have inquired about your product already.

It wasn't what I thought it would be. The base of the shower was measured wrong and I had to wait a long time for them to reorder. The fixtures that were put in did not match and that had to be redone. It eventually cost me more than the estimate. But in the end, everything turned out alright. I wasn't totally dissatisfied with Bath Fitter but I would not recommend them.

I cannot begin to tell you how pleased I am with the new shower. Christopher who installed it was just wonderful. He was so very professional and answered so many questions. He left no mess behind when he left. He is tops in my book. The shower itself is super, so nice to have a nice new, clean one with no mold. I recommend Bath Fitter for sure.

We were well-satisfied with Bath Fitter. We used them eight years ago and we were happy with our experience with them so we decided to use them again. We have an older home and we have a bathroom that needed to be redone - we did the shower. Everything looks really nice and we’re very happy with it. The sales rep was good, but we liked the installer better. He was very knowledgeable, very friendly, and we were very satisfied with him. Bath Fitter products are really good, and as a whole, the people at Bath Fitter were very easy to work with and they explained everything to us. We would certainly highly recommend Bath Fitter.

Since it was hard for my wife to get in and out of the tub (she's in a wheelchair and she uses a walker), I purchased a walk-in shower from Bath Fitter. Their sales rep was very easy to talk to and there's no high pressure. The installation guy was amazing. He did the whole job in two afternoons due to a cancellation by another client. They moved our schedule up three weeks because they also knew my wife had a problem and was handicapped. The installer came and did half the job one day and finished it the next. We got everything that we asked for in a timely manner. They were also friendly and even our dogs liked them.

We were gonna use Bath Fitter several years ago, but it didn't work out. But for this project, we now had the money so we remodeled our bathroom. We did the bathtub with the shower. I didn't have to worry about a thing after I made the order because everything was exactly how I ordered it. Everything was great from the sales representative to the guys working on the bathtub. We have a handicapped son and the sales rep was very attentive to our needs. Also, the guys that installed it were very professional. I like how they cleaned up after themselves during the couple of days that they were there.

My mother-in-law who's living with us didn't like our tub and we wanted to remodel at some point. Bath Fitter put up a demo up at the expo and their sales rep came over and gave us all the video and went through all the colors and designs they had. We had them rip out our tub and replace the whole stand-up shower with the seat and grab bars. During the installation, I wanted to take pictures of everything when the two guys were taking everything out. They laid out the rug and the floor and they took out some pieces and let me take pictures of the plumbing before they messed with it. They explained how everything worked when they put the seat on and the tub in. It was smooth, easy, and very fast.

I researched Bath Fitter to see what I could get but couldn't find anything halfway decent. It was one piece fits all but I told myself I'm not fighting it. I got the walls done by them and they said that if we decided later, we could always come back and they could do the tub, too. Everybody was nice. They covered everything. I could see by the product and everything was marked for me so it was a well-planned out and well-conceived job. I’m happy with them.

I was tired of not being able to use the shower in the bathroom that has the tub because I had to tape up all the areas where the wallboard met the tub, so I decided that it was unsightly and it was time for a refreshing redo. Bath Fitter was one of the vendors at the Flower and Garden Home show and I liked what I saw, so we decided to choose them for the remodel. Their sales representative was cool and we enjoyed him very much. He knew exactly what I wanted and he didn't try to push something that I didn't want. Then the guy who did the installation was a very nice young man and he did an excellent job. He cleaned up after himself and was courteous. We didn't have the tub replaced, but we did the entire area and what we picked for the walls and the base worked out absolutely fabulous. It is the most beautiful thing I've ever seen as far as I'm concerned and our experience with Bath Fitter has been very satisfying and comfortable.

EXCELLENT experience all the way around. We recommend Bath Fitter to everyone.

We had the wall done last year and it was so good that I decided to work for the company because I believed in the product so much. This year we had the tub and ceiling and our bathroom now looks so amazing. I'm not sure that I even want to sell the house anymore. You can't beat the lifetime warranty as well as the durability of the acrylic material. I find myself recommending it to everyone.

We've been thinking about remodelling our bathroom for quite some time, and I decided to have Bath Fitter come out and see what they could do because I’ve heard their quality is really good. We replaced the tub with a shower and the remodel turned out beautiful. The sales rep was very knowledgeable and pleasant to work with. The installation was done quickly by the installation team who was professional. It was an excellent experience with Bath Fitter.

My bathroom is 30 years old and we're starting to get older so I was thinking in another 10 or 20 years when we can't lift our legs getting in the bathtub, we needed to have a shower. We had Bath Fitter do the shower, and we had a great experience. I would recommend them.

We've done everything else with our bathroom and we decided to remodel it. We decided to go with Bath Fitter after we went to a home and patio show. They had the best reputation. We got a tub from them. Their sales reps were very cordial and very professional. Their installers knew what they were doing and didn’t waste any time. They got in there, did the job, and they cleaned up after themselves. Their work looked great. If I need to do this again, I will definitely contact Bath Fitter. It was a very pleasant experience.

We had a shower in our bathroom that's been here since we bought the home 27 years ago, and it started having a little crack in it. So, we decided we needed to do something before it got really big. Bath Fitter's consultant was great. The sales rep sat down, stayed at our house and went through everything. He answered all of our questions and was very nice. It was a lot easier for them to do the remodel than my husband and son. Also, the installers were courteous. They answered my questions as well and kept everything clean. I didn't have to do anything after they finished installing it all. Overall, they're very polite and they know their business.

The house was built in 1962 and we knew it was time to remodel the bathroom. My sister and brother-in-law had their bathroom done by Bath Fitter, and I love the way they encased the window. We got the tub surround and all of the fixtures from them too. The installer was was great. I had a couple of extra little projects like putting up handicap rails because my mother is 80. He did it and it was better for him to do it because then it was guaranteed. It's been a year now since we made our purchase. It was a great experience and I'm only sad that they don't have somebody in Tampa, FL.

Our unit arrived several weeks earlier than estimated. The installer arrived at the early time within the given window, and was so nice, clean, and super efficient - we were told that the installation would take 1 1/2 days, but he finished in about 8 hours, taking no time off for breaks or lunch. The shower is absolutely beautiful and incredibly easy to keep clean. Best of all, it will allow us to age in place with no tub side to trip over.

It was due to a health need that urged me to remodel my bathroom. I looked at several different websites and Bath Fitter’s was very detailed and I liked the way their service was described. I had them do a tub to shower conversion. It was excellent interacting with the sales rep and their installers. Their product, service and value were great.

The installer was very friendly and professional. He was also very fast and his skill at the job was great. I would recommend Bath Fitter to anyone.

I needed remodelling since my bathtub was leaking. I got Bath Fitter's tub-shower combo, and I'm completely satisfied with the remodel. The Bath Fitter representative that came out and talked to me was very polite, answered all of my questions, had all of the information, showed me exactly what I was going to get and explained all the costs, so I was very pleased. The installation guys came when they said they were going to come. They said it was going to take a day, and it took less than eight hours, so it was a lot quicker, and I was completely satisfied. The installers didn't dirty up anything else and cleaned up after themselves. I was very pleased with that.

Had a shower that wouldn't turn off. Within hours Andy was there to fix it and all was fixed within 15 minutes. Great job. Andy was very professional and knew exactly what to do. All covered under warranty... Great company and product.

Our sales rep was very knowledgeable and concerned regarding our wants for a new tub and surround. The gentleman who did the final measurements was same way, both very pleasant. The actual installer arrived at the time discussed and did a fabulous job. This is an older home with copper piping that was a mess and he worked magic with his skills for the plumbing. There was minimal mess with the tear out and when he was finished I couldn't believe the transformation. It was beautiful. Our installer was a true craftsman with an excellent attitude that left us a great completion to our hall bath. I feel that the quality of the materials will make it last long after we are gone. Thanks Bath Fitter for a super job!

I hated my bathroom so I decided to remodel it. I got a tub and shower from Bath Fitter. Their sales rep was a little pushy. She treated me like I was a child and I’m a 50-year-old woman. But she got the job done and then left. Two gentlemen came for the installation. The lead guy was incredible. I couldn’t give more raised remarks for him. He was helpful, nice and worked the whole time. He was saying that there might be an issue because the lip wasn’t big enough. The walls have to sit on the edge of the tub and he ended up fixing it. It took him an extra day but he ended up doing something that made it work. I appreciated that because he kept me from having to pull out the tub. He was excellent.

Shower Installation - Salesman said 3-6 weeks. Took 4 MONTHS to complete. Shower valve does not permit modulating the water flow. Only ON/OFF. Should have been advised. Was not. Otherwise, so far, OK.

We have used Bath Fitter in 3 occasions so far. We are now redoing one of the bathrooms. We noticed that in one of the jobs, the installer decided to cut the acrylic fitting to go over the existing baseboards. What a suck job. Now we have 2 nice holes at the end of the bathtubs. Looks really nice. When we called Bath Fitter back, they just said, "That`s life and the installer made the best decision at the time." Never will we use Bath Fitter again.

I need to have a knee replacement and needed to have a walk-in shower to do that. Bath Fitter gave out the most information and seemed sincere, so I finally decided to have them remodel my bathroom a year ago. I purchased the walk-in shower, a grab bar and a soap dish. The sales rep was pleasant, professional, very straightforward and could answer my questions, which is what I really wanted. Their installation guy came by himself early in the morning until 6:30 that night after he quietly finished the work. I use the walk-in shower daily and I couldn't be more pleased. It's exactly what I needed. Overall, it's one of the best experiences I've ever had with an outside contractor. Did exactly what they said they would do, and the outcome is beautiful.

Bathroom walls - We had our ugly peach tile covered with Wainscoting. We love it! Not only is it beautiful but we are no longer stuck decorating with peach in mind! Gus was great, he even helped us with a minor wiring problem and gave helpful advice with other things. He did a great job.

There was some damage in my bathroom that needed to be taken care of, so I decided if I'm going to fix it, might as well remodel it. At the time, it was more expedient to go with Bath Fitter. I had my roommate oversee the installation, but it went well. I like the product, but hopefully, we never have to use the warranty. To me, the commitment to the warranty would be the second half of any kind of business deal.

When preparing to upgrade the bathroom in our 145 year old house we visited the Bath Fitter booth at the Orange County, NY Home Show in March, 2016. Prior to that we looked at and shopped several possible shower vendors and this was the only one that really drew us in. We were intrigued by the material and the process. Also, because this is a one bath house, being able to have a fully functional shower in a day was a big plus.

Was very happy with the job. Our installer was very prompt and knowledgeable.

Installer arrived on time. Very professional, kind and respectful. From plumbing, which was a concern for me because of the age of our home, to installing to clean-up, the whole experience was 5 stars. So very happy we made the decision to go with Bath Fitter.

From the very beginning of the salesman getting out of his car was a negative vibe. He complained how long it took him to get to my house. Very pushy in trying to make a sale. Kept asking how long it takes me to make a decision. Told me that he could not offer the coupon if I didn't make the purchase that day. Just everything about him being there was not a good feeling. All he could talk about was what he had at his house. Would not recommend.

I had a cracked floor on the tub. We chose Bath Fitter because of the price and the salesperson was very good and upfront. I liked the fact that everything was going to be prefab and brand new. Even though Bath Fitter was new to this area, I saw it was a very large company with offices even in Canada so it made me feel comfortable. I went to their office and looked at the models to see what the finished product would look like, and it looked really good.

Did two shower area renovations. Both accomplished, respecting some personal family issues mandating changes in date and time for each. Prelim consult was comprehensive, work environment was fast, clean, and complete. Wish we would have done this years earlier to enjoy the beauty and better functionality of the projects. It looks so clean and fresh, and updated, that it adds great value to our resale plans.

I heard about Bath Fitter's reputation and the guaranty they offered was good, so, I thought that they would always be there for any of the flaws that might come along. I paid to have the bath shower enclosure at my daughter's house. I don't like dealing with people that install things because they feel too pushy. But, my experience with Bath Fitter was very comfortable, and they had to do work behind the wall. I got everything done without any angst. However, my daughter still needs them to come back because water is leaking from the opening at the back of the main faucet for the bath. So, she's been in touch with them to coordinate the schedules. There's also a little spot in the corner of the window that they had to build around that's a little crooked. The manager took a look at it and they said they couldn't fix it because it's a flaw in the structure. Otherwise, the unit is beautiful and I think it will last a long time.

I have a very large shower and the pan appeared to be cracking. I was afraid that there might be water getting down underneath the shower pan (as it turns out, it wasn't and only needs shower replacement) so I looked online and obtained estimates for the job to be done. What I got were all unnecessarily complicated and expensive. So I contacted Bath Fitter locally in San Diego and somebody came out to the house with all the brochures and information and that was the best option I saw. The sales rep was very efficient and persuasive because after he gave me the information, I decided to go with it without seeking further estimates.

It was at the Mira Mesa Street Fair where I first heard about Bath Fitter. I was desperate to remodel my shower and I chose them for the job because they use acrylic. That made a big difference to me because it was easy to maintain and clean. I also liked what they showed me when they came to the house. The sales representative really explained everything in great detail. He had a lot of pictures to show me and gave a lot of explanations of why the product was good and a valuable investment. Then we went to the bathroom, he measured, and we talked about what I wanted and why I wanted it. He gave me a lot of choices and tried to bring the price down to something that was workable for me.

I had fallen, broke my leg, and had some other problems so I wanted something easier getting in and out for our bathroom. We liked the products at Bath Fitter and their price, too. We got a walk-in shower, molded seats, a grab bar, some fixtures, and a faux marble finish which went all the way to the ceiling. Their sales rep was pleasant and their installer did a great job. He was clean. Bath Fitter delivered what they promised and we were very happy with them.

We heard that Bath Fitter was really good and we got this referral from the resource center. We trusted them and had our shower re-done. Everybody was very professional and courteous. The installation guy came in and did his job. It was an excellent experience and my parents were very pleased.

The process of scheduling was easy. The sales rep and the installer were both very nice. They did an excellent job. Also, did an excellent job of cleaning up afterwards. Very happy with my new shower.

Our bathroom is getting old and very hard to clean. I wanted something that can be done very quickly and won't take many days to do the job. I checked some reviews and feedback from people who used remodeling companies, and Bath Fitter was the one who has the good reviews. The person who came to the house to do the estimate and measurement definitely was honest, very professional and has all the information needed to show what need to be done and the price associated with the choices. There are multiple options as far as the materials.

I was thinking I had a project to do, then I ended up getting a walk-in shower from Bath Fitter, and I'm very happy. They did a custom fit to the space that I needed. The representatives were very helpful and they worked with my schedule. The installation team was professional and were great to work with. It was an amazing remodel and very well-priced as it fitted in my budget. I give them two thumbs up for the great job.

I went to the Christmas show at the Tradex in November, and saw the Bath Fitter booth. They were running a contest for the ugliest tub, so I thought to enter. I never expected to win, but I did. They contacted me and we set up an appointment for the initial consult. The sales person they sent was very friendly. We decided to pick some extras to add to our new tub, like a ceiling, curved shower rod, safety bars, adjustable height, handheld shower nozzle, shelves and soap dish.

Our bathroom was aged and harder to keep clean so we remodeled it with Bath Fitter. I found them online and they appealed more to me than other remodeling companies. The sales rep came to the home and answered any questions we had, showed us the product samples that she had and did her measurements. I remodeled two bathrooms. Their installation showed up early, worked till they were done on one. Showed up the next day early, worked till they were done. I've been very pleased with Bath Fitter and I would do it again without too much hesitation.

We had a great experience with Bath Fitter! The installation was wonderful. Great quality! The initial consultation was easy and thorough. We would have them complete another project!

I don’t take baths at my age and wanted the bathtub taken out and a shower put in. They did another bathroom in my complex on a rental and they let me come in and look at it. I really liked the presentation when the rep came out and talked to me. She really sold it to me. It was a great presentation. Also, since I've paid for it all at once, she gave me a discount, which was great. Then she gave me five or six business cards, and she gave me another discount for handing them out to people. She's awesome.

I wanted to upgrade our bathroom and we went with Bath Fitter because of the price and it looked really nice. The sales rep was awesome. He came from out of town, but he was very accommodating. He came back a couple of times to make sure this is what we wanted, and he’d answer all the questions. The installer was very nice and thorough. He got it done within a reasonable amount of time.

Our Bath Fitter experience was great. While the price was quite a bit higher than local contractors we believe you get what you paid for, and we certainly did with Bath Fitter. The materials are all of superior quality, and the installer was very professional and did a wonderful job. He took his time but completed the work as scheduled even with a delay due to some unexpected pipes he had to deal with. Highly recommend.

My tub is already worn out and I tried solutions like spray-on paint but they didn't work. So I decided to buy a new one from Bath Fitter, and it was a good experience. The sales rep was knowledgeable, courteous and answered all my questions. The installer was very careful. We had a platform to work to make it fit properly, and he went about his job and did it.

I needed a new bathtub. Bath Fitter was not the cheapest ones of the estimates that I received, but with their correspondents and the way they treated me, they were the best. What sold it was that young lady that came and gave me the presentation. She was very, very helpful, accommodating, and a good person. I purchased the tub, the bath, and some of the bath hardware. They replaced all the fittings. I talked to installation team before they started and they assured me that everything was going to be done perfect and on time, and they did. The whole job was great. I like the company and the people. I'd get their service again and I have recommended them to a friend.

I decided to remodel my bathroom because of its really bad condition. I wouldn’t want to use it because it was so dirty. I couldn’t clean it and I couldn’t find the better and cheapest way to clean the bathtub. It's also because it was a rental unit and the tenants don’t take care of stuff for me. When I tried to ask contractors, they all shook their heads. If I get a contractor to do it, that means I would have everything taken apart and it would take a longer time. There were also those scary stories like scams.

The reviews for Bath Fitter were better than the others and it looked liked they offered the service for what I wanted to do which was relatively small. The other companies did a lot more in terms of remodeling the whole room but I only needed to do a shower in one room and a bathtub in the other. It was time to remodel the bathroom years ago and I looked into having somebody do the bathroom with the shower. It was gonna cost a fortune and we weren’t gonna get more space. I had a white shower, an original shower that was an old tile, built inside - one that had been painted so it was all funny underneath. Bath Fitter replaced that shower with a nice glass door and the fixtures and the shelf for that room. Then, in the other room, it was a bathtub and they replaced the shower rod. It was the best solution that was also not too expensive. It was a good quality product.

In February 2016, we had two of our bathrooms re-fitted with Bath Fitter shower replacements. Our sales representative was very courteous and informative. Our next communication was with their customer service department. They also were very courteous and kept us informed on the status of our order and installation dates. The most outstanding part of our experience was the installation. I, a manager of a field operations for a large utility and I can say without hesitation, Bath Fitter has their act together. Our installer was very polite and informative in all aspects of the installation. His mechanical skills were excellent. I wouldn't hesitate to recommend Bath Fitter to anyone of my relatives or friends.

Our bathroom was old and bad so we needed to remodel it. A friend told us about Bath Fitter so we visited their center here in Kearny Mesa and we liked it. We did two bathrooms and had Bath Fitter install tubs and walls which were seamless in one day. We had very good interactions with their sales rep who was very helpful. The installation team was also very professional and courteous. They did great but the caulking job that they did was not very good. Other than that, we had a very wonderful experience. My wife loves their products because they're easy to clean. I was very happy with Bath Fitters.

I was fairly happy. We were not notified extra weeks for our shower door. The installers were wonderful. The smell gave me headaches and continue to do, that was something I was not aware of.

There was a hole in the wall of our bathroom and I don't want to re-tile so we decided to get Bath Fitter instead. We got the tub surround and the soap dish holder. It was the premium one among their products. Their sales reps were very good, friendly and knowledgeable. On the other hand, their installer made a mistake in breaking our thermostat, but he told me what happened and their company paid for it so all is well. Overall, it was very nice, unexpected and the product is very beautiful.

I love my new tub and shower... when I move to VA they will be called to put a new one in my bathroom there. The guy who put it in was the best.

Bath Fitter installed a new bathtub for me and in the process cracked a tile on my wall. After several attempts to get them to address it, with no response, I filed a complaint with the Better Business Bureau; they called me back then, but sent their guy to fix it with the incorrect supplies. I asked them not to fix it unless they did it correctly and if they couldn't fix it, I asked for compensation for my cracked tile. Again, I received no response. The Better Business Bureau closed the case unresolved.

I had bathroom refreshed by having a tub placed over the existing tub as well as a wall being built between the tub and the toilet. The work was done in a timely and professional manner. The technician informed me of every step that was to take place and it went smoothly. I really appreciated the professionalism of the technician.

Our bathroom was not working and we had to get it fixed. We hired Bath Fitter and got the whole bathroom done. We love that we got it worked out by them. There's a lot of quality in the way they did the work, and it's money that we spent very well. They are an outstanding company, and we are very satisfied with the work done. It's a good fit for us. We have another bathroom here in the house and if we'll get it done, we'll pick Bath Fitter again.

Was promptly contacted and everything was straightened out. A small misunderstanding that we solved. Looking forward to meeting the rep again and getting everything ordered and worked out. I will post another review after all is done. As of right now all is good. Hopefully, work is done in a short time.

We went over to Bath Fitter's office and looked at the various staged settings and none of which were a tiny shower stall like ours. However, they were able to build a shower stall to fit our existing framework in the house. It was fairly tight. Their sales team was very helpful in telling us what options would be available. The installer did a first-class job. He has wonderful workmanship and excellent imagination for solving little angular and blending problems.

I usually do my own remodeling but I had my kneecaps replaced, so I had to have somebody else. I saw Bath Fitter at a home show and I like their product. I like that it was more seamless. Their rep was informative, he knew what he was doing and that’s one of the reasons I ended up going with them. It was all good and I had no issues. I turned my tub into a shower and purchased the shower from them. The man who installed it was there until 10:30 at night, did everything he could to finish, was personable, and he knew what he was doing. Everything went well and I was happy with the finished product. I've got to give them a phone call though because I got a couple areas of caulking that’s separating and I need to have them come out and fix, but I was totally happy with the work that they did. The whole thing was very good and I’d offer them to anybody I know. It was a great, fantastic and easy experience.

We’ve been waiting to remodel our bathroom for a while, so we purchased a Bath Fitter tub. The Bath Fitter rep was good and she came out quickly. Also, the guy who installed our tub was good and got everything done. I am happy with Bath Fitter - it is good and what I expected.

Ordered a 60" soaking tub. In order to install, the installers took out an unnecessary wall in my bathroom (which I begged them to take out) and built a new half wall that would contain the new tub. However, when the salesman first measured, he had no way of foreseeing that there was a vent pipe in the wall we were taking down. What he could have foreseen was that if a 60" tub was installed, including half walls and lost space, that would put the end of my half wall at 14" from the outer wall of the bath - no room to maneuver. I had to settle with the 54" tub - which isn't what I wanted.

The shower stall area in the house that we just moved into was probably the original to the time that it was built. And since we're very happy with how Bath Fitter replaced the shower stall in our previous home, we called them to work on the shower stall here, too. When we got here, we checked and found out that they do have facilities here. The ordering took about a month, with the measuring and all that. Then they came and did the job in one day. They were very polite and cleaned up after themselves. My experience with them was all that I wanted.

I’m a senior and my original bath would not fit my needs anymore so I decided to remodel with Bath Fitter. I went from a very old bathtub to a step-in shower with a seat in it and bars that I did not have before. The sales rep was very personable and knowledgeable about his sale and his products. He was very proud of the product, too. He brought samples and color and he explained everything very clearly about Bath Fitter. I've had the walk-in shower for about two months now, and I’m honestly thrilled. It’s what I needed and it’s very effective. A big yes on Bath Fitter.

Hello. I contacted Bath Fitter on February 2nd, 2016 showing them a pic of the crack that has developed in the seam of my tub surround. They totally ignored my note, so I called and resent the pic. They told me I had to fill out a Customer Statement Form. I printed the form and got extremely upset at the content of this form. When I first got it installed, I believe it was 2007 I still have my original paperwork, I have been following all maintenance and cleaning instructions. Now that there is a crack after 9 years, now they are trying to say I am responsible, and want to fix it as a ONE TIME ONLY. I do not know what to do. I need the Corporate Office to help with this. I wrote the representative back and asked what kind of form was this? He has not answered me.

Bath Fitter did a good job with our bathroom remodel except that half of the little strainer where the water goes down when taking a shower is turning brown like it’s rusted. It should’ve been a stainless one, but what the guy put down doesn't have a really good quality. We paid enough for it so that shouldn’t have happened. I told my son to take it back to where we got it from to inquire about it, but he hasn’t had the chance to do it yet.

When we ordered our new tub enclosure we picked out the white with grey marble look. The enclosure we got was light grey with white marble. Didn't look bad so we kept it. They did the job in two days. One day for new plumbing and one day to install. They did an excellent job. High quality product. The one big negative is they had absolute zero follow up. I never heard from them again. Any decent company would call to make sure the customer was satisfied with the job their contractors are doing. They are expensive but you usually get what you pay for. Improve your customer service. Maybe it was just the contractor I had?

We had two different sales reps. The first gentleman made it seem like a very big production so we held off. But the second person who came made it seem much simpler, so we decided that we would do it. He explained things to us and checked things out. We had a very pleasant experience. The installation team did a good job and didn’t damage anything. I would certainly recommend Bath Fitter.

I decided to remodel our leaking shower using Bath Fitter and it was beautiful. I am happy with my experience with them.

I have a bathroom in the apartment that the tenant before had destroyed. Bath Fitter was the best way I could get it reconditioned in the quickest time. I got an estimate from them and let them do the job. The gentleman that did the work was very polite and really anxious to do the job the right way and that's exactly what he did. It was a really phenomenal job. The gentleman was perfect.

We moved into an older home and its bathroom and tub were not in great shape. Since we only have one bathroom in the house, Bath Fitter made the most sense for us. They did the tub and shower lining. The gentleman who did the installation asked me about my preferences before he started to make sure I understood what was going to happen during the course of the day. Then he began with the install and did his thing the whole day. I didn’t have any issues and everyone was very professional. It was an excellent experience and we would definitely recommend Bath Fitter to anybody else.

Bath Fitter recently replaced some flooring and a shower and their sales rep was very helpful. We had damaged our bathtub that we had Bath Fitter install ten years ago, and he offered advice on how we could go about fixing it. Not only was he good about giving us advice about our most recent transaction, he also helped us with our previous one from years ago. Then the installer spent a lot of time doing the job and did it neatly. He made sure he put things down over the carpet so he wouldn’t track in any mud and he also cleaned up nicely after. I'm pleased with the work.

I had some mildew in my bathroom so I decided to remodel it with Bath Fitter. I had a tub and shower combo and I went from that to just a shower. Good interaction with the Bath Fitter guys. The installers were also good and thorough. I really appreciate the job that they had done.

We wanted our shower which leaked redone before our niece came to visit, this was within 2 or 3 weeks. They said they could do it in 2 days, unlike their 1 day ads. We selected what we wanted and paid a down payment. They forgot to schedule us, so we got scheduled later. Then they couldn't come, so we'd be scheduled later, then it rained so they could come since someone else's job would be put off. The shower enclosure was installed, but no door. The salesperson said the installers would measure the door opening and get the door made to be installed. No. We had to get the door company to come measure, then install. Now the door is installed and leaks. We've talked with Bath Fitter and the door company several times, but nobody has ever come to look. So over 6 weeks now we have no shower to use.

From start to finish this was a truly professional job. The salesman explained everything and provided all details in writing. Follow up calls were received from Bath Fitter to keep us informed of the progress of the materials. On the day the installer arrived he was right on time and went over the work order to ensure everything was correct and to my satisfaction. Once the install was completed he cleaned up, removed all trash, and went over what he had done, explained the cleaning instructions, and provided all paperwork required. In all a very pleasant experience from start to finish.

Tub was "spongy" underfoot and made popping sounds. Corner was loose. Trim on both outside edges was sloppy, caulk blobs everywhere, not a proper caulk seal around tub, scraps of odd shaped trim used, etc. Scratch in surround, small crack in tub, crack in trim and tub would not drain properly. They came back to replace tub and fix trim on both sides. Left the one side (still a mess), redid the other side - looks worse. He put a strip was put on bottom - no reason for it unless it's hiding something and it is peeling away from tub. And there's more. Installer said this was best he could do. Salesman had promised it would look great and would be trimmed nicely on either side.

We were more than pleased with Bath Fitter. From sales thru installation the service was professional and personable. Follow-ups were excellent as well.

We were having trouble getting out of tubs and showers as we're getting older, so we wanted a walk-in. We got the Bath Fitter in Chicago to do a remodel for us and all the interactions we had with their reps were very, very fine. They were absolutely professional and knowledgeable. The same thing with the Bath Fitter we got put in our house in Michigan. The installation team were absolutely very good. It was a good experience all the way through with each step of the way.

Bath Fitter installation was done on time. They came when they said they would. Your workers did the job very neatly, cleaned up everything after they finished. The shower looks great. I would recommend Bath Fitter to anyone think about a bathroom remodel.

Six months ago, I had Bath Fitter remodel my whole bathroom. I've been living in my house for 61 years and I'm elderly so I decided that I had to have the bathroom fixed right. Their sales rep was very pleasant. I called and he came over on a Saturday and we made arrangements. The installers were excellent and unbelievable, too. They came at 8:15 in the morning, left at a quarter to 6:00 and my bathroom was complete. They took out my bathtub and put in a walk-in shower with a seat in it. They also installed a new vanity and a new toilet for me. Also, they cleaned after themselves. It was a remarkable thing and I rave about my experience. My bathroom is lovely and I'm very happy with it. I would recommend Bath Fitter highly.

Very satisfied with the work. Very professional, neat and completed in 1 day. I would highly recommend this co.

I was very happy with the whole Bath Fitter experience. All personnel involved were very professional, patient, and completely upfront. The salesman explained everything in great detail, Lisa kept me advised regarding the installation schedule, the installer asked if there were any questions and was diligent in the installation process. I particularly liked that there were no hidden costs. All costs were documented by item description. There was no costing ambiguity. The job was summarized in a specification sheet which included all items including accessories and options. A document was also provided which detailed preparation instructions for the installation.

We've had the old bathtub, but we wanted a walk-in shower so we decided to remodel our bathroom and purchase from Bath Fitter last September. It took them a couple of months to get here because there were backlogs, but the installation team was very good. They said they could do it in one day although it took them two days, but that's no big deal because it was a lot of work. Normally, it would have taken a lot longer by anybody else. We like the finished product and we're very satisfied. In fact, I have sent them a card with my neighbor's name on it because he was also interested. But, the only complaint is that Bath Fitter wanted a $27 fee to pay the bill online which is ridiculous.

The outcome of the shower enclosure was exceptional. We were fortunate to deal with our Salesperson, Alan - Detail Technician, Gene - and lastly, our Installer, Nick. All three were very personable and knowledgeable with their line of work. We could have chosen a competitor, with so many out there, however, we felt Bath Fitter has been doing bathroom renovations much longer and were more knowledgeable than the competition. The lifetime warranty also played a part in our decision. Bath Fitter came through and we are proud we were a customer of a top of the line company.

It's been 4 years now that we have been enjoying our new shower that Bath Fitter installed for us. It was a hassle-free installation, and the post-installation service has been wonderful too! We highly recommend Bath Fitter!

It was a pleasure to welcome the Bath Fitter Representative and On Site Installers into our home. They handled their respective assignments with knowledge and accuracy while maintaining a clean workspace area. Their pleasant, helpful attitude was most welcomed. Each job is different and brings its own distinct challenges. Where they occurred, they were handled quickly and professionally. We would gladly recommend Bath Fitter to our family and friends for their consideration. Again, we are very satisfied, our sincere thanks.

Two months ago, Bath Fitter did the tub, walls in the tub area and the shower door in my rental. They've also worked on other homes for me. The sales rep and I picked everything out and their installers came to put the tub in. I was going away on vacation so just I let them in the house to do the installation and it went well.

My bathroom was getting dirty and old so I did a remodel. It was done by Bath Fitter four months ago. Their reps were good. However, we were not happy when they came to do the shower doors and we never got discounted for it.

My experience with Bath Fitter was Great! The office kept us abreast of everything that was going to happen. The installer was friendly, knowledgeable, and conscientious about his work. The whole company seemed to be concerned about the installation and how they could please us.

Bath Fitter did a great job!

I had Bath Fitter remodel the tub as I didn't want to do a demolition. The guy who installed it was in and out quickly.

We used Bath Fitters to remodel our bathroom about 11 years ago and they have good quality products at a fair price.