Bath Fitter is an acrylic bathtub, shower enclosure and tub-to-shower conversion company. The company’s bathtub refinishing products are custom molded to fit over existing fixtures for quick and clean bathroom renovations that last a lifetime. The company can complete installations in just one day.
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I wanted a tub enclosure and I didn't need to get the whole bathroom done. I kinda knew what the parameters were price-wise. Bath Fitter fit perfectly within what I needed. We did this in December and they said it was gonna be a couple of months. They would call me when it was gonna be due. A couple of months went by and nobody called so I called Bath Fitter and asked them when they were gonna do it. It turned out to be longer than what I expected. But that was fine. They told me one of their installers had gotten hurt and they could not get to me until the end of the month.
But I got a call from the scheduler and it was over a month before they were gonna be able to get it done. She asked if it was okay if they came the next day. I cursed at the lady and was like, "What the hell are you all doing? Why can't we get on the same page with this thing?" One thing led to another, we had a falling out, and I hung up on her. But she called me back and I apologized to her. I got that straightened out with her. It was a misunderstanding. She caught me at a bad time and I caught her at a bad time. She was very professional.
But the same can't be said during the installation. I talked to a supervisor and at the time I told him that I have a shower curtain and a toilet seat that I needed to get put on. He told me that was not in the contract. I asked if I could still have them put it on. He said that I had to give them a couple of dollars and they would put it on there for me. But when their guy came in, he didn't wanna do it and that just left a bad taste in my mouth. He kept telling me that he would get in trouble if he did what I asked. I told him I talked to his supervisor but he still wouldn't do it.
When you get to be a senior citizen, you just want people to be straight with you. I was spending my money and Bath Fitter got $2,000 from me. They should try to show me a little respect. That was all I was asking for. Other than that, the guy really did a great job at what he did and he did the whole job by himself. I'm still satisfied. I have a cousin who is a plumber and I was gonna have him do what I asked regarding the toilet seat. As a matter of fact, that toilet seat is still sitting up there now.
Hi Charles, thank you for your review. We're glad to hear you are ultimately satisfied with the work. We will make sure to pass your feedback along to our branch. Thank you!
I had Bath Fitter in the house four years ago. Recently, they put a shower in and covered the tub. Their rep was very professional-like. He started doing just one thing and he was polite too. The installation and remodeling took 20 hours and I couldn't even tell the installer was in the house. I'm really pleased with the quality of everything.
Thank you for your review Larry! We are thrilled to hear our team was able to complete everything to your satisfaction!!
Bath Fitter told me they could get a job done in one day. I liked that they gave me a set price and I didn’t have to worry about anything coming up. I had them do a new shower over the old one. Their guys were pretty good. They got in, cleaned up and got the job done in about a day and a half which was fine with me. I was expecting the best quality because Bath Fitter was costlier than some other places and I am pleased with everything I got. It's nice and I just love the shower.
We are thrilled to hear you are loving your new shower! Thank you for sharing your experience David!!
I got the information about Bath Fitter at my local mall. I called them and everything worked out the way they said it would. They were right on schedule. A one-man crew showed up and he got it all done in one day. He took out a five-foot bathtub and installed a five-foot shower. The remodel was for my dad. He was 96 years old, but unfortunately, he passed away a couple of weeks ago and he didn't get to use it much. But I am pleased with the work. It's beautiful.
Hi Kenneth, thank you for your positive feedback! We are sorry to hear about your loss. We appreciate you taking the time to leave us a review.
First Elise the representative assured me that would have a drain catcher that was built in my tub. I expressed to her about my concerns of a stopped up drain, I told her that I haven't had a stopped up drain in over ten years, because I use a mesh strainer that catches everything. She then assured me that she get something for the installer to place in drain. He did not. I asked him if he needed it. He said no. I then call Elise while the installer was here and told her what the installer said, she then said that it goes over the top over the drain. It doesn't.
Misrepresentation #2 well less than a week after one short shower tub stopped up. She had put me in touch with Mr. ** for my first issue before the tub which the shower pole was placed too low, the sealant is done incorrectly. I only had this work done for the grab bars to help assist me into my tub, because of my disabilities. Haven't been in the tub yet because it got stopped up after a short shower. So disappointed words can't explain. Pride in full at time of completion.
Hi Monica, we are sorry to hear about these issues. We will forward this message to our local branch and have they reach out to discuss further. Thank you.
I’ve seen a couple of Bath Fitter TV commercials and we talked to their representatives at a couple of different home shows. They would do what wanted to do, so we went with them. The reps took a tub out and put a shower stall in. They got here at 9:00 and were done by 5:00. They were friendly because they didn’t mind that I was looking at them. They told me different times to come in and see what they were doing. With a few minor problems, it went together really good. Everybody that has used the shower so far likes it. They don’t have to go downstairs. I would tell my friends to go with the company and ask for Chris. He was in charge of ours and he was a very friendly and professional person. Bath Fitter was a little expensive but it’s got a good guarantee with it.
Hi Don, thank you for your review! We are glad to hear Chris was able to provide you with such a great experience!
We’ve been shopping around, and price wise, Bath Fitter was the best fit for us. Their people installed a tub for us and the experience with that was alright. We just sat around and they did all the work. They were professional and there was no mess afterward. It was all cleaned up. Overall, the quality of the Bath Fitter tub looks good.
Thank you for your review Janet! We hope you will continue to enjoy your tub for many years to come!
Words cannot express how pleased I am with Bath Fitter. Ron was our sales representative and he explained the pricing and what we should expect very clearly. He was friendly as well as professional. We were not ready when Bath Fitter was ready for our install, there was no problem, they worked around our schedule. When Joe and Luis came for the install, they were great. They explained what they would be doing and answered all our questions. When the job was finished all I could say was WOW!!! My bathroom looks brand new. Even my husband who was skeptical was amazed. We would recommend Bath Fitter to anyone.
Hi Luanne, thank you for your review! We are so thrilled to hear our branch was able to provide you with a great experience! We hope you continue to enjoy your bathroom for many years to come. Thank you for your business!
My landlord had Bath Fitter install my bathtub and shower. Their people were very good. The guys who came to work as well as the guys who came to do the initial assessment and the technician who came to fix the bathroom were perfect. Plus, the installation went very well and the final product has been very good. The experience was definitely perfect. Bath Fitter is a very good service provider and provided a very nice, beautiful bathroom.
Hi Vitalis! Thank you so much for your wonderful review! We are thrilled to hear our team was able to go above and beyond to provide you with a great experience, and a beautiful bathroom for you to enjoy for years to come! We appreciate your business!
The first time that I purchased from Bath Fitter, it went perfectly with the sales rep then, so I did it again and this is my second purchase from them. I decided to get a Bath Fitter product due to the the lifetime warranty on it. They guarantee it as long as you've got it. This time, I purchased a tub from them. I like the way that it looks and everything about it all the way down to the caulking which you can't beat. If I have another bath tub and I wanted to get it done, I would call Bath Fitter.
Hi Chris! Thank you for your review! We are so happy to hear that your whole remodeling process went smoothly both times. We appreciate your business and you sharing your positive experience!
I didn’t wanna remodel but I set it aside when I got the money. Everything looked good and turned out like Bath Fitter said it would. So, I’m enjoying it. The reps were very friendly and they were able to answer the questions that I had. They also let me know the outcome. It was on the second day when they all started to come out and get some stuff, and the next day, it was all done. They had to do it that way because of what they had to do. Everybody who comes to my house likes it and it’s nice. I would recommend Bath Fitter.
Thank you for your positive feedback Mary! We really appreciate you taking the time to share your experience!
I saw Bath Fitter at an outdoor fair-type event, so I talked to them. They were able to come quickly and then I didn’t pursue anything else. The sales representatives who came out were all very professional. They guided me through their products to help me make my decision. I purchased the shower surround for my bathroom. The fixtures for the shower came with it, as well as the tub covering and the curtain rod, and the rep even threw in a shower curtain. The installer was very professional and told me everything he was doing at the time. He was very quick and he was done before 2:00. I'm 100% satisfied with my bathroom now that the work has been completed.
Hi Sharon! It is an absolute pleasure to hear from satisfied customers! We are so thrilled that you love your new bathroom! Thank you for sharing your wonderful experience!
I called Bath Fitter to request an in home estimate for a tub/shower remodel. I requested an appointment during the week because I work from home. They told me they could come at 6:30 pm because they’d prefer to meet with both my husband and myself. I told them I had small children and 6:30 pm was in the middle of bed/bath time and would not work and again said I’d like an appointment during the day when my kids were not home. They then proceeded to tell me that they would not make an appointment with just me that they wanted my husband there as well for “decision making and financing purposes.”
I own my home. It is in my name, not my husband’s. I am employed full time and can more than pay for a bathroom remodel. I am also the primary decision maker in our family which I explained and said that my husband trusted me to make the decision. Mathew the scheduler refused to make the scheduling appointment unless my husband was also going to be home. I have never been more offended in my life. This company is disgusting and I have informed several people about the above incident. It is 2019, wake up Bath Fitter. You lost a customer here and hopefully many more who don’t subscribe to your sexist practices.
Hi M Embrescia, thank you for reaching out and letting us know. We do recommend to our clients that all decision-makers be present during the consultation to best answer everyone's questions but, considering your situation, you should have been able to book your appointment without a problem. We’d love the opportunity to make things right. We will be in touch by phone shortly to discuss further. Thank you!
I went online, checked around, and looked at the different bathroom remodeling companies. Bath Fitter's lifetime warranty was good so I decided that they were the right company to go with. I already knew exactly what I was looking for and it was excellent dealing with the sales representative during my purchase. The people who came in consisted first of the plumber and then someone that put the shower in for me. They were all around good and put something down on the floor when they brought their things in. They took my tub out and put the shower in. They also came with fixtures for inside the shower and things like grab bars, seats and shelves, and I got to pick the type of door. They did a good job. Together with the sales rep, the Bath Fitter people were all very respectful, easy to talk to, and answered any questions that I had. I’m very pleased with the experience.
Hi Phillis, thank you for your review! We are so glad to hear our team was able to go above and beyond to ensure your satisfaction! Thank you for your business!
I’ve seen Bath Fitter on TV, but we saw them as well at one of the home shows with programs where we had been, so we got serious and we decided to purchase from them because we heard good things about them. The installers were pretty good and professional when they came over. The product that we purchased is a little pricey, but we got what we paid for and it has good quality and installation so we’re not complaining. Our experience with Bath Fitter has been okay and we've had no problems. Our satisfaction with the overall installation and look of the product that we chose was good.
Thank you for your review Ron! We are glad to hear you had a great experience with Bath Fitter!
We got a new system from BathFitter - a bathtub with a shower. It looks really good. I originally thought that they could just put it right over my existing tub and that it wouldn’t be such a mess. But they said they couldn't do that but the salesperson who came to our house convinced us. I lost a wall, but the remodel went fine. The installers were polite. They went right to work and got it done in a day.
Hi Eileen! Thank you for your review. We are so glad to hear that our team was able to provide you with a wonderful experience!
Quote was provided in a professional and thorough manner and they committed and delivered on the installation date provided on date of quote. Barbara was the great salesperson we dealt with. Jeff was the installer who arrived on time. He was extremely careful to put down protective sheets on floors and amazingly did not bump any walls doing the install in a small bathroom. He was in and out within 5 hours. He removed old tub and shower doors and installed new tub, doors. faucets and shower walls in that time, Jeff cleaned up after himself and hauled away old material. I have never been so impressed by service before. Friendly professional and efficient. As we have only one bathroom a one day install was the best for our situation. I absolutely love the final result.
Thank you for your review Maureen! We are thrilled to hear our team was able to provide you with an amazing experience and a beautiful new bathtub. Thank you for your business!
It was mainly the TV ads of Bath Fitter that got us to call them. We needed to get our bathroom done and we had done research on bathroom remodeling companies. But our bathroom is in use, so we didn’t have a space of time where we could get it done. We needed it done in a day and that was really the reason that we went with Bath Fitter. We would have done it differently if we had more time. The sales representative was also one of the reasons that we purchased from them. He was excellent and explained some details. We got the tub surround for our bathroom, along with the new plumbing that comes with it, as well as a double soap holder and a soap dish. Someone came over and measured our bathroom, and that was fine. Then the guy that did the installation was very polite and neat. He was very pleasant and kept us informed. Bath Fitter did a great job.
Thank you for your review Glenn! We are thrilled to hear our team was able to complete everything to your satisfaction. Thank you for your business!
The products that I purchased from Bath Fitter were the shower and the overlay for the tub. They kept my original tub, but we did that and the whole shower unit. The whole thing was great. Ray, the lady sales rep that came out, was wonderful from start to finish. The installers were very professional and nice. They explained everything and did a completely awesome job. I'm very much satisfied with the overall quality and look of my purchase. I would recommend Bath Fitter and I have done so.
Hi Kimberly! Wow! Thank you very much for this wonderful review! We are very pleased to hear that everything went well from beginning to end. We appreciate the recommendation also. Thank you for your business!
I used Bath Fitter when I lived in Maryland and they did such a nice job. So, we went with them again at this house and the experience was excellent. They did two bathroom tubs and they did a very nice job. It took them three days and the quality was very good. I’m completely satisfied.
Thank you for your review Sharon! We are thrilled to hear our team was able to go above and beyond to provide you a great experience! We look forward to helping you with your next project!
Jason showed up right on time, discussed with us what the job would involve and got to work. He was very friendly and worked throughout the day, he was also so neat. Cleaned up any and all mess. You had no idea at the end of the day someone had been working in our house. This is our second time using Bath Fitter and we have been pleased both times.
Thank you for your review Judith! We are so glad to hear our team was able to provide you a great experience for the second time! Thank you for your business!!
Bill came by our house to explain the benefits of BF and how they could help us achieve our dream. While the overall cost was high, it is well worth it. Jason arrived early and asked if it was okay for him to start. We showed him the bathroom to be serviced and he was all set. Jason was by himself and said it wouldn't be a problem taking the tub out. We expected him to haul the tub out whole. After some loud noises we saw him carrying out the tub that he cut in half. I looked in about halfway through and was surprised at how busy and thorough he was. After he had the walls up and fixtures, he asked us where we wanted the grab bars placed. He took measurements off my wife and transferred it to the walls.
Upon returning from an appointment, he took a few moments and explained how to operate the sliding hand-held and shower head. (Great pair to have.) He cleaned up after himself and even mentioned some tiling had fallen to the floor below and after seeing where it went, cleaned that up too. After seeing the work involved from before, during and after; the cost quoted is well worth it. My wife and I have used it a couple times and are very happy with the whole job. Great Job Bath Fitter. This new shower will make our lives so much easier and safer.
Thank you for sharing your experience Kate and Arty! We are glad to hear Jason was able to go above and beyond to ensure your satisfaction. We hope you will continue to enjoy your shower for many years to come!
Bath Fitter has a lot of commercials and I’ve seen them in a couple of home shows. I liked the turnaround time of how quickly they could complete the project. It was a rental and we had to get it done. We made the phone call and I had a gentleman call me back. He met with us, explained all the options, showed the different finishes, explained the materials that would be used and how the whole project would be done. We decided to go forward with it. The sales guy did some preliminary measurements. He had all the products with him. Then, a second group came in. They did the more precise or second checking of measurements. We ordered the product type we wanted, the finish and all that kind of stuff. This was a complete floor to ceiling install of the bathtub and surround and we needed the quickest turnaround possible. We heard that Bath Fitter could do it in a day and the guy guaranteed it would get done in a day.
On the day it was finished, two gentlemen showed up and literally removed tile, drywall and backer board. They replaced all of the structural stuff and anything that needed done. All the plumbing was also replaced, which was included in the package. We were all explained that. They literally did that in eight hours at the most. I'm amazed. It was fantastic and absolutely outstanding. Any time you spend money, you wanna do it cheaper and Bath Fitter was expensive. However, it was less expensive than a couple of big-box store estimates we got for just replacing the tub. Bath Fitter did the entire replacement, so it was very fair in that aspect. The salesman was outstanding. The crew that came in and did the work were just two guys but the place was spotless when they left. There was no pressure. Everybody showed up and they were extremely polite. They were very nice to the renters and they were very good.
Hi Dan! Thank you very much for this amazing review. We are thrilled to hear our team was able to go above and beyond to provide you a great experience, and we appreciate you taking the time to explain just how well the whole installation went! Thank you for your business!
I purchased a tub from Bath Fitter. So far, the overall look of the remodel is great and the quality is good. The installers were really good and the Bath Fitter people were very nice.
Hi Becky! We are so glad to hear our team was able to go above and beyond to ensure your satisfaction! Thank you for your business!
Bath Fitter took off the old siding that goes around the bathtub and covered up the bathtub because there was mold growing in there. I do daycare, so I could not watch them all the time but they told me what they were doing. But when I had a chance, I also checked up what they were doing in my bathroom upstairs. Overall, the remodel is good.
Hi Calla! Thank you so much for your review! Happy to know that your remodel went well!
We got showers and bathtub from Bath Fitter and the sales representative was good and knowledgeable. The installation team was great too. They're fast workers and my overall satisfaction with the remodel is A+. Bath Fitter did a good job.
Thank you for your response Ken ! Happy to hear you are fully satisfied with your install!
I used Bath Fitter 20 years ago and I liked what they did then. So, I bought a new shower stall from them again and the sales guy gave me nice business. I was pleased. The man who did the installation also did a great job and nice clean-up. I recommended Bath Fitter to four or five people already and if anybody asks, I’d recommend it again.
Thank you for your recommendation Paul! We are thrilled to hear our team was able to provide you with a great experience. Thank you for your business!
We removed an old bath and surround all joined together that was all chipped when we moved into the house, and we replaced it with a shower and a glass door. Bath Fitter is less expensive and we used them. We had an incredibly thorough conversation with the gentleman concerned who gave us the deal. The installation was done by one gentleman and he was fantastic. He was in and out in no time at all. There was also no inconvenience at all. I'm pleased with my experience and I highly recommend Bath Fitter.
Hello SAlly! Thank you for taking the time to leave us a review. We are so glad to hear that our installer was able to provide you with a beautiful new bathroom for you to enjoy for years to come. Thank you for your business!
Just recently had a Bath Fitter tub, wainscoting and accessories installed. I must say that I was impressed with all Bath Fitter representatives that came to my home. Mr. **'s manners, professionalism and presentation was great. Mr. ** who came to remeasure to remeasure apparently got the numbers right because everything seems to fit perfectly. Edgar **., the installer must be the best installer in the company. He was very professional & pleasant. He seemed to take proud in the work that he performs and pay very close attention to detail. The only reason I gave Bath Fitter 4 stars is because I had to ask for an itemized invoice to be sent so I could actually see what I was paying for. The prices should be on the original contract.
Hi Diana, thank you for your review! We are glad to hear our team was able to provide you a great experience! Thank you for your business!!
I examined samples of the product that Bath Fitter used. They guaranteed that their product was a back buy, and decided that I would give that a try because it was a lot less expensive than tearing walls out of my bathroom to replace my tub. I purchased a bathtub and had good interactions with their sales team. However, we argued as they gave me a price. I looked at them and asked if they were out of their minds. Still, Bath Fitter can bring it to a reasonable price when pushed to. The day the installer came to do the installation was tremendous. He was phenomenal, neat, clean, organized and did some of the best caulking seams I've ever seen. I'm very pleased with the final product. It's a good product and it's very easy to clean.
Hi Anthony, thank you for your review! We are glad to hear our team was able to provide you with a great experience. Thank you for your business!
Bath Fitter Company Information
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- Bath Fitter
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- (800) 892-2847