Bath Fitter Reviews

We got Bath Fitter a couple of months ago. We saw them when we were walking through the mall in Springfield. We went down, looked and their reps were nice, answered our questions and treated us decently. We tried to remodel once and the guy at the company we tried was a real jerk. We were really putting them out, asking them questions, and we said we were not doing business with them.

I got a shower and all the accessories from Bath Fitter. They were not more than the local contractor that my brother used for his bathroom remodeling. They were within $200 and they did it all at once and it was complete. Their sales reps were very good. The installers were quick, efficient and knowledgeable. Bath Fitter’s products are good and I recommend them.

Just love my bathroom now. The installer Dylan performed MAGIC. The white surround makes my room look so much larger. As an Airbnb host, I've gotten great reviews because of this terrific room. I can easily clean everything between guests, where I used to have to make time to scrub my old tub.

I had a cast iron tub and years ago I took it out and put it back in because the floor needed to be repaired. This time, taking that tub out was more than I wanted to do. The only option was to find some way to cover it and the only one I knew that did that was Bath Fitter because I had seen their commercial. I called, talked to them and the price seemed to be pretty reasonable for what you get. John, from Bath Fitter, was terrific. He worked fast and did quality work. He did the original installation in late July, then we found out that there was another piece that I wanted for the covering of the ceiling so we added that on. He came back on the 6th of August and did that. Then I refinished the rest of the bathroom myself. The tub installation was just plain awesome.

Someone from Bath Fitter went to my gym. I figured if I knew someone who works at Bath Fitter, I could judge what they were like. Everything turned out good. We got a walk-in shower and I have recommended Bath Fitter to some of my friends.

Dave has experience with RV's and knew what was needed to fix the problem that we had with the surround that was replaced with a new one. Robert ** came to the house where we kept our RV and installed a new surround after replacing the old one. He did an excellent installation and cleaned up the mess and hauled the old one away. He is also a very nice person and my husband and I are very pleased with the professionalism he displayed. Thanks Bath Fitter for the great job we received.

When we went to Home Depot, we saw the Bath Fitter display. They gave me a card and I called Bath Fitter. When the rep came, he showed the samples and explained which ones were the most popular. We want safety and we’re not into glamour that much and so, he recommended the slip-resistance grip bars. He mentioned that everything that was put in is an industrial quality and that mattered to us too. He also explained how high we could go with the shower unit. He did a great job and we ended up getting the clear glass shower doors, the plain white, smooth shower inside, and the single shelf to hold supplies. We were happy with that. However, the cost choked me and because we’re retired and on fixed income, we didn’t get the 20% discount. So, in a sense, we’re paying interest every month but at least, the shower is in now. It was expensive but I was happy to have the job completed in one day and have it very clean.

I was at the beginning of a bathroom remodeling and thought that I would start with Bath Fitter and see what they have to offer. I ended up getting a shower/tub enclosure, a tub and new faucets. I also had the shower head moved up six inches and a dome put in in the shower area. The Bath Fitter rep was nice and great to work with and I was so pleased with the installation. My installer’s name was Joe and he was great. He cleaned up after himself and it was wonderful. I would recommend Bath Fitter to anybody. In fact, I have and I would have Bath Fitter again either next year or the following year because I’m going to have my other bathroom redone and they’d be the first ones I'd contact to see what we can come up with.

We tried other remodeling companies but they wanted to remodel the whole bathroom which we didn’t want to. When we called Bath Fitter, they got us an appointment right away and the guys were convenient as far as the payment and how fast they were. Also, it was really true so it was a good choice. The sales rep was knowledgeable and answered all our questions. He was very thorough and he applied for the credit card right away and gave us the information. He guided us a little bit with the products and showed us samples of the material. He also had pictures so it was very nice. We changed the whole bathtub and the installers were fast and good. Bath Fitter is a bit pricey but it is worth it and I recommend them. There is a lifetime guarantee on the product, so whenever there is a problem with it, they will come and fix it.

I just wanted a ballpark quote for a bathroom repair in a rental property. Just a ball park which included wall panels, and bathtub. All standard sizes. Wouldn't even give me a price range, so I said. "I guess you don't want my business." Not interested in making a trip to the property if it's too high.

I have a house that was built in 1937, so we still have the ugly tiles. There was toffee cream and then some other tile, and one bathroom still has the clawfoot tub. I had quotes from Re-Bath but they would have taken me about six weeks out in terms of the work. I chose Bath Fitter for their availability. They would be able to get me in relatively early and according to my timeline. Also, I had used Bath Fitter when my mother was living. They redid her tub for her bathroom.

The Bath Fitter sales rep that came out and talked to us was pleasant. I liked him. He was very knowledgeable and he answered everything. Then, the guy that came out and installed everything was very professional, personable and nice, too. We did the walk-in shower in one room and a tub in the other about a month ago. He did great. I love the unit, but I’m having buyer’s remorse because it cost so much. It’s very expensive and I’m too embarrassed to even tell anybody I paid what I paid -- I wouldn’t refer them because of the cost. Still, I would tell my friends that Bath Fitter is awesome. Everything was good.

I have worked with Bath Fitter all the time and I see that they’re doing a good job. So I called and the man who came here looked around and said they were gonna charge me for the job. I told him to go ahead. The installer was a nice person who did well. He put a tub over the tub and then he covered the tub and just walled everything up. Although we're really happy with it, the sliding door collects some water that we have to wipe out with a towel. Other than that, Bath Fitter is really good. I would tell friends to go ahead and do it.

I thought Bath Fitter was the way to go considering my mother used them at her house. Excellent quality, easy to clean, and guaranteed. Boy was I wrong. I am a new customer to them. The sales person responded almost immediately to give us a quote and start the paperwork. Sales rep was as expected; great. However if you have any family emergencies, totaled vehicle, injured family member, catastrophic events occur in your life prepare to be neglected and ignored when asking to postpone or cancel the remodel.

I have a bathroom that has the stick tile and we needed a bathtub. The old tub was in that bathroom since 1951 and the porcelain was wearing off. We had to rip the bathroom apart to get the tub out because the rest of the bathroom was in good shape. And Bath Fitter was the answer. A gentleman came out and measured it all up. He was super and he knew what he was talking about. We talked about the price and it was right, so that was what I did. The guy that installed it was excellent too and it took him about seven hours. He was very polite and he cleaned up well that one wouldn’t even know he was in there. He did a professional job. The new tub is great and it looks like it belongs there, and I love it. There are other companies out there, but I would highly recommend Bath Fitter in a second. I would even let other people look at my tub.

Our experience with Bath Fitter was smooth from Debra the sales consultant and all the way through the install with Martin who was great. They removed a wall to make the closet shower more open, replaced the plumbing and gave us a more modern shower. Our bathroom actually looks larger than it did. Martin was very professional and friendly had everything done within 24 hrs. He hauled away all the old debris and left no mess. We were left information on how to care for our shower. We would definitely use Bath Fitter again and recommend them to family and friends.

Bath Fitter has a great product and good people to work with. But it's expensive. You've gotta wanna spend that kind of money. In my case, I liked the looks of Bath Fitter and the work was gonna be done in one day instead of torn up for several days. So that was my decision maker in going with them. I talked to a couple of different Bath Fitter representatives here and in their showroom. They were very knowledgeable and I had all good experiences with them. I had one shower done and the installer did a good job. He took out the five-foot shower I had to begin with and put the new one in. He was very friendly too.

I was helping my mother-in-law with converting her bath tub into a shower area. We did the tub surround through Bath Fitter and we had some work done in our building at the office. We had Gary as our sales rep and he was very knowledgeable. We've had numerous interactions with their installation team but there was only one time that we were really not satisfied with who was sent out and it was corrected. We've had a very good experience with Bath Fitter overall and I would recommend them.

We needed to have some bathroom remodeling done and after I had a conversation with the salesman, Bath Fitter seemed to be a good fit. The salesman was very professional and knowledgeable. He was on time and he did a good presentation. We had them redo a tub and shower surround in a rental unit. I went to see the finished product and it looked very nice and well done. It was a good experience and I would definitely do that again. In this situation, we had a nice, rental home that definitely needed to have the bathroom redone, but we couldn't have our tenant be without a bathroom for a week. Bath Fitter is a good route to go and a good alternative if you need to have something done quickly.

We were able to see the product of Bath Fitter locally and we liked their price and the convenience of getting the work done quickly. The sales rep was informative and he knew what he was talking about. We also felt good about what he was presenting. We purchased a shower and a tub shower. The installation process went very well, although I still am waiting for them to come back to me on one issue. The shower door doesn’t appear to be long enough and they are to get back to me on that, but they never have. However, all in all, they’re good. I would like to hear back from someone who’ll repair the door, but we’re very pleased with the product overall and what they did and how they did it. I would recommend them.

I saw the work that Bath Fitter did at my parents’ house. My dad is very particular and he was incredibly happy with the job and what they did was nice. I was able to finally have my long-overdue bathroom done by Bath Fitter as well where they installed a shower. I made my purchase in June and the sales rep was great. She was very patient and showed me everything that I needed to see. She also answered all my questions and it was excellent. The gentleman who did the installation was very professional and did a great job. He told me everything that needed to be done. He was quick and clean, and the shower looks great. It was a 100% great experience with Bath Fitter and I would recommend them again.

I highly recommend Bath Fitter! My 50 plus year old tub/shower started to leak into the wall thru the grout on the tile wall soaking the sheetrock behind, I was getting quotes to repair thru contractors and they were in excess of $10,000! So I called Bath Fitter and Mike **, sales consultant for Bath Fitter promptly came to my house, assessed the situation, explained the whole process. They would remove the walls, repair the damage, replace the plumbing, and install tub and surround right over my existing tub all in one day! I was skeptical, my fear was it would look like a "cheap fix" but in fact it looks like a million bucks, the installer and plumber arrived at my house at the exact time I was told and by the end of the day had a new tub and walls! The installer Milo was very professional and super respectful of my property, laying down drop clothes on my carpet where they had to walk, etc. When they left everything was perfect!

I spent over $3,600.00 to have a new bathtub and shower professionally installed and it wasn't. The hot and cold water supply to the supply valve were incorrectly installed. When I turn the handle to cold water side of the indicator I get hot water and vice versa. This is a safety issue. I contacted Bath Fitter and they refused to correct this mistake. It is an issue of lack of attention to details. It has happened before according to office representative. I was to I have to live with this mistake.

It's been four months since Bath Fitter did the tub and its surrounding area in my bathroom. I was pleased with everything, and everyone, from the salesman to the person who did the installation, was professional. Overall, Bath Fitter did a perfect job. Everyone who has seen what they did think it's marvelous. In fact, a few had said that they might get Bath Fitter to do theirs too.

My parents were inquiring that a small bathroom in their home have a makeover. A lady from Bath Fitter traveled to their home on a Friday, talked with them about the process, then had them sign papers and pay $1000 for the downpayment of a total cost of $6000. After the woman left, they had some tragic things happen that is preventing them from moving forward with the "makeover"! My father called the next week to cancel the "potential" bathroom makeover, Bath Fitter then informed them that they would not be getting the $1000 back! At no time did the woman from Bath Fitter inform them that they would not be receiving their money back. It was undisclosed.

Ahhh... Husband just called and said Bath Fitter will not do anything about our frozen pipes. It just happens they said. August of 2017 - we spent hard earned money to have our tub and shower re-done. At the time the installer insulated the wall (west wall) where our water pipes run up from the basement. He assured us we would have no problem with the water freezing anymore. (Which is one of the reasons we wanted to have this done. If you do it you do it right... RIGHT!!) December 30 2017 - the water froze in the wall. At that time we just turned the water off to that shower/bath... Waited for spring. I didn't want anyone tracking in the winter time, since we had another bathroom we could use.

On the 1st of May, we had Bath Fitter replace the tub with a shower. I liked our Bath Fitter salesman, Matt. He was very personable. However, I felt that the installation guy was rushed. When we signed up, they said that it might take a day and a half but the guy was on a time frame. I thought he was overextended. There was a hole in my ceiling and it happened when the old tub was taken out. There was also a small hole in the tile on my bathroom floor which I’m sure was all part of one person working very diligently to get a day and a half job done in a day. Other than that, we were impressed with the one-piece wall unit. We wouldn't have to worry about mildew. The only thing is that it's hard to clean between where the doors overlap which was like two inches. If they could improve the doors so they don’t overlap then that would be a good thing.

I've had an excellent experience with Bath Fitter. I was in one of the home and garden shows and remodelers’ shows at the State Fairgrounds in Columbus and I had heard about Bath Fitter on commercials before, so I looked at their product. There wasn’t a lot of high pressure and I liked the product that they were selling and also the choices that I had. The sales rep who I worked with was professional. He had experience with the product and had information about the products and with the choices that we were making.

Our bathtub, shower and that whole area were very old and starting to fall. We thought it needed a new look and it seemed like Bath Fitter was the right product. The sales rep did well and he explained everything. He saw what we had and told me that he could definitely help me out. Also, the installer came exactly when he was supposed to and did a good job. He was thorough and wasn’t goofing off most of the time. It took him eight hours to do everything which was exactly what they said. In the end, the work done was exactly what we expected. We went through what we ordered and got what we ordered. They came when they said they would and ended up with the cost as much as they said they would. It was a good experience.

I got in touch with Bath Fitter and talked to Rachel, the sales rep. She was very patient and gave me more information than any of the other companies when I had questions. There were some things that I didn’t quite understand, so I asked her a couple of times and she had no problem answering them. Everyone that I came in contact with from the beginning to the end of the job was wonderful, patient and answered any questions. The gentleman that did the installation never made a mess and cleaned up everything. There was no residue anywhere, not even a footprint of anything. The bathroom is very small, so it was hard not to make a mess in it because he didn’t have a lot of space to move. You wouldn’t know that he had been in there other than seeing a new shower. I love the shower and every time I go in there, I smile.

There were two different guys who did the installation and I spoke with them. They both answered my questions and were very helpful. But there was a problem with the caulking and I got frustrated trying to get a hold of Bath Fitter. So I’m gonna call the sales rep instead. He was very responsive when I dealt with him and I know the issue would get taken care of. Bath Fitter's back office may need a little more work but as long as they’ve got salespeople who are responsive and know how to get to the right person, there's really not much of an issue.

I had Bath Fitter replace my shower stall in 2004 and was told I had lifetime warranty. In 2007 I had to have the base replaced because it cracked along the bottom and we had water running through the wall into the laundry room whenever someone took a shower. When I called I was told that they stopped the lifetime warranty in 2004 and that I didn't qualify. After some arguing they said "Oh I'm sorry we made a mistake and you just made it into the lifetime warranty." So after 2 more months of arguing it was finally replaced.

My mom and dad had one of their other baths done by Bath Fitter. So we called again and this time, we had a walk-in shower installed. That included the walls, the plumbing, the drain and the doors. Our experience with the sales rep was very good and that was the reason we bought from them. On the installation, the team kept us informed and cleaned up very well. The shower turned out to be fantastic. Bath Fitter did a very good job and should be commended for it.

Hi, so to start Bath Fitter was hired by my landlord "Chartwell Holdings" for their "Rockingham Village Apartments". The installer "Jason" showed up and seemed energetic to say the least, he was chatty throughout the install and continuously complained about the building. He first decided that the 3 handle valve that I had should be replaced so he quickly cut it out and started installing the new single handle valve. He didn't measure his depth though and after sweating valve he left to get the shower surround ready, came back up and found that he had cut it too short by about 2 inches. Then rather than go get another one and try again he insisted on fudging the top with patches... "seamless one piece? NOT!" So then he brought it out further into the room than the old shower walls by a couple inches instead of trimming it closer to what was there. He said it had been a bad week 'cause he kept screwing up all week.

I had always heard good things about Bath Fitter and, indeed, I had a very good experience with them. I got them to remove a very old Bath Fitter over an even older tub, and change it over to a shower. I opted for them since they were able to do it the quickest and at a very good price, slightly lower than my best regular contractors. I had the remodel done around April and it's beautiful. The installer took out the tub, realigned where things had to be with the faucets and put in the new shower stall and the door. I was told it was gonna take two days but he did it in one day.

Bath Fitter was recommended by a friend and I had them replace the bathtub, the wall, and the shower unit. My interactions with the reps were fine. They came, gave an estimate and then after five weeks, they came back. They knew what they were talking about. And the men they sent did the job in one day. They were very particular and careful about the house and bringing things in and out. Also, they cleaned up their mess and they took all the trash with them.

Our old bathroom needed some dusting up and Bath Fitter’s product really fits. They put an overlay over the tub and ripped out the existing vinyl sides around, and put a new one. The products were installed in April and it was a painless process. There was one person for the installation who was in and out in six hours and he was very clean. We talked to him and he has installed over 2,000. Bath Fitter’s customer service was great. They kept us informed on everything. Their salesman knew his stuff but he was a little pushy. We had a 15% off thing, and he said we got to sign up that day or it would cost us more. I don’t like making decisions like that. They can improve on that, but that aside, I’ve had a good experience with Bath Fitter.

Don't believe the lifetime guarantee - We called Bath Fitters because we had a water leak in our tub and needed immediate assistance. Water had pooled between the tub lining and the tub and the entire lining was buckling out. We have been calling two days asking for help in getting a technician and we have been getting nowhere. Our initial installation was in November 2002. We had no problems until December 2012 but at that time Bath Fitter was very responsive in sending a technician to remove the excess water pooled beneath the lining. So no complaint there.

I got an email saying that Bath Fitter was having a sale. I had heard about them a lot. They had a lifetime guarantee for everything. I was interested so I called and someone came out. He was really nice, very well-informed and not pushy, and I liked him a lot. I was happy with what he showed me and so I wanted to go with Bath Fitter. Also, our interaction was relaxing. The installer was very good as well. He worked really hard and he was done in two days. I was impressed with him. I had a bathtub in the bathroom with a shower but the tub was taken out and all I have is just a shower with the massage now. I got the shelf in the corner, too. The shower is great and I love it.

From the very first phone call to set up an estimate visit, to the final install visit, I was given the utmost respect and superior customer service. The installation was flawless excellence and my totally remodeled master shower is so beautiful, I just stand and look at it in awe. I am a returning customer and highly recommend this company for all your bathroom renovations.

This is my long term review of our experience with Bath Fitter. We initially had our Bath Fitter bathtub installed in 2003. Everything went smoothly with the installation, however we later noticed some minor flaws in the way the bathtub seams lined up with the wall. We promptly brought this up with Bath Fitter considering the price we paid and were advised that the installation technician was let go due to similar complaints from other customers. After 8 years or so, we noticed that water had accumulated between the old and new bathtubs. We immediately notified Bath Fitter and the issue was repaired at no charge.

My wife had Bath Fitter in Morrisville years ago and she sang her praises. Three months ago, I bought a shower from them and also, a shelf in the corner. The sales rep came out, explained everything and he was very cordial. The installers were very professional, answered all my questions and installed the shower in one day. Bath Fitter's product is great. This was my first experience with them and it was everything I wanted to be.

I purchased a shower and I did go up and look at it before the installer left. But I only discovered later that night that the bathroom was filthy. There were layers of wood dust all over the bathroom. The installer had tried to cover things when he was here but it didn't do anywhere near enough good. There was wood dust on everything including my toothbrush, my shampoo and my soap. I had to clean every single item and it took six hours to clean all the mess. They had told me to empty everything out of my shower before the man came to do the installation. But the situation could have been so easily avoided if they had told me to clear everything out of the bathroom. Then all I would have had to do was wipe down the countertop. It would have been vastly easier. Actually, Bath Fitter should have done that anyway. It shouldn't have been for me to clean up.

I really liked everything about Bath Fitter except for their price. I paid almost $8,000 just for a shower, but I'm satisfied with the work they did and their reps were very polite too.

I, unfortunately, have had a terrible experience with Bath Fitter since the first day of installation. I thought the entire process was going to be painless and simple, but it has been a nonstop source of aggravation. After our small shower was converted into a Bath Fitter shower, we noted water coming through the wall of the adjacent room whenever the shower was used. Making matters worse, the installer had not bothered centering the water handle/fixture. When Bath Fitter came to examine the leak, they discovered that the installer had not fully welded the pipe in the wall and that's what was causing our leak.

Bath Fitter's rep was excellent. He explained everything to us, what we had to spend right down to the penny, what they would actually do, and how long it would take. We had a one-piece tub with shower enclosure and it was cracked in the bottom. Bath Fitter couldn’t do the tub over thing so we did a complete remodel and had a whole new tub and enclosure shower put in.

I heard decent things years back from other people about Bath Fitter so, the name wasn’t new and I haven’t heard anything bad about them so I thought it was a safe move. They tore out the existing 45-year old bathtub as well as the tile walls that I put in about 40 years ago and replaced it with a full-sized shower. They also did new plumbing. The rep knew the product well and had answers to all our questions. The installation was fabulous and the installers were on time. They did the job in about a third the amount of time that I thought it would take. They were done by 2:30 in the afternoon and considering that they had to demolish and remove a cast iron tub, that was pretty good time. Everything went according to schedule and it has worked out very well. It was an enjoyable experience and we were very pleased. People should give it a shot and I have no problem recommending them to a friend.

3rd time for repairs in 13 years. First tub walls and ceiling fell in a week. Came right out and fixed it. Then the tub lifted, same. About 10 years into it the tub was an issue again and they replaced it and in replacing it chipped the wall. Didn't notice right away- I am not mad at it, it is what it is and covered by warranty. However, customer service, field training and overall ethics of the branch I am dealing with is questionable.

We only have one bathroom in our house and we knew that we couldn’t be without it for more than a day. I've put a remodel off for a while and decided to call Bath Fitter to knock it out. The guy who came was great. He set up, told us exactly what we needed, and presented everything very well. The installation took less than a full day and timing-wise, they did well.

We talked to Bath Fitter after finding their booth at a home and garden show. At the time, we were thinking of doing some remodeling so we set up an initial consultation and the whole process was really easy. Everybody was very friendly and efficient the whole way through. They worked with us on scheduling and we were able to pick the day that worked best for us. We really liked the way their product looked too. It was a little more expensive than we thought it was gonna be, but considering getting it all done in one day versus a week, we went for the efficiency and the quality rather than the price. We had them remove a bathtub and put in a double-sized shower with sliding doors. They also put in the walls, the doors and then hooked up the plumbing.

We wanted something very quick and easy for my wife when she goes in and cleans, and also for the kids, and everything was great with Bath Fitter. I've heard about them over the years many times and it's one of the things we've been going over. It has been a little over a month since they finished the bathroom and they did everything right. The installer got everything on each time and cleaned up after himself.

Excellent service provided from Debbie and Josh. I was provided expert advice and consideration from my bid all the way through the process. Install was updated twice as a precaution for my health and safety. A1 + would recommend to anyone. I have sent a referral to a friend looking for a remodel. Thanks again.

I saw the ads of Bath Fitter on TV and my building superintendent recommended them. I had a shower put in and all the workmen were very good. A number of people in our building has used Bath Fitter and I would recommend them.

We looked at doing our bathroom ourselves, but we didn’t really have the skills for it. We got Bath Fitter, so we didn’t have to worry about it. The salesman was great to work with. I had a couple of questions prior to getting the installation and fitting and he was able to help out very quickly. We had a great experience with him. In addition, the installer was very helpful and I was amazed that one guy could do it. However, I called their customer service once and there was a miscommunication on the manager’s part and they didn’t show up one day for the fitting, but they fixed it right away. The guy came on a day he didn’t even work. Other than that, everything was done right the first time. We got a full replacement. We got the doors, the sliding glass doors, and the corner caddy. They look easy to clean and I haven’t had any problems with them.

The whole process was smooth. From the initial call to MN Bath Fitter to the consult and finally installation day. Our old shower controls were losing function and our 49 year old tub and tile work were stained and hard to clean. The drywall behind the fixtures and tile had gotten wet and was crumbling. The installer cut and replaced all defective drywall, replaced the valve and installed all new chrome Moen shower fixtures. We couldn't believe how nice the finished product was. It's been around six weeks and it still looks new. We're looking forward to years and years of enjoyment.

Bath Fitter told us what they were gonna do so we decided that was gonna be better than what somebody else would do. We purchased a whole bathtub and the surround, and the shelf came with it, the curved shower curtain bar, and all the fixtures with the extra spray handles. We had a complication with the bathtub though because they couldn’t find it in their inventory, so they had to remove the bathtub.

Bath Fitter has a good advertisement to get people to listen to the product. When I had a problem that I wanted fixed, I gave Bath Fitter a jingle, they came right away and looked things over and worked it out with us. I bought a tub and the surround. The sales rep was nice and he did great. And the installers who put the tub in did a good job. A trainee and an experienced guy worked on it together around the house. They were both very congenial and I felt comfortable leaving them there. When the job was finished, everything was great and the renter was extremely happy. It’s a good product and I’ve told some other people as well. A gentleman who has a bunch of rental houses came and looked at the tub and he was quite impressed with Bath Fitter's work and the product.

Bath Fitter is a well-known company and the price was reasonable. I still received a sales pitch from the sales rep even though I was ready to sign the papers. It was great and he wasn't pushy. We had our bathtub redone and the installation was great. Our home was built in 1824 and it was extremely old, so a lot of the plumbing was almost 100. The installer came in and he tore apart the wood in our shower and he made it look like it didn’t even exist. He did the installation in two full days and did a great job. He had a lot of attention to detail and really made sure it was a job well-done before he got out of here. I'd recommend Bath Fitter to anybody.

We purchased the surround, just a shower and a base and then the double-headed faucets. And it was a good experience overall. Bath Fitter responded to our request quickly and they were gonna accomplish what we needed. The sales representatives listened to our request, handled things very well and were knowledgeable. The installation team did well too.

We talked to somebody from Bath Fitter down in Des Moines at a home show. We had a bathtub with no shower, and we now have a tub shower. I liked that they were able to do the surround and cover the tub, and then I could still have my window in the bathroom. The sales rep was very professional and he did a nice job. Also, the young man that came and installed was outstanding. His name is Josh and we really liked him. He was all by himself and did a good job. We're very happy with the end product.

We needed a whole new bath and the whole bathtub needed to be redone. But we had a cast-iron tub and we didn’t want that ripped out. We knew that Bath Fitter would do a fitting over top of that so I went with them. We ended up getting the whole wall surround in the shower, the chrome fixtures and the tub insert. The sales reps were really professional. They explained everything to us, like how things were gonna work. They brought in different samples to let us see and feel the texture of the tub. It was really nice.

Our installer was Jorge, he explained every step to us to the complete installation, Answered all questions we had. The bathtub was installed in one day and how to care and clean it was explained by Jorge and a booklet was also given to us. If any of my friends or relatives ask about my tub I would recommend Bath Fitter. Thank you.

We had seen Bath Fitter at the mall and on TV. Also, my husband saw them on the computer. We liked it from what we had seen. We bought our tub and the walls to our ceiling from them. They came pretty soon after that and talked to us about it. It was probably a month or so until they put it in and all of those who came were very nice -- the sales representative, the man who came and did the measurement and the installer. We were very pleased with all of them. Overall, we really liked our experience with Bath Fitter and they were very helpful.

I saw some of the work that Bath Fitter had displayed at a home show and it interested me, so I asked a few questions and it went from there. In May, we took out our tub and purchased a walk-in shower from them. Bath Fitter’s reps were very helpful and they explained everything. Also, the installers were very courteous. They answered any questions that I asked and we got to watch the whole process. They were quick and they were in and out of here within the day. We only have a one-bathroom home so our bathroom wasn’t held up for a week. They did an excellent job. I’d highly recommend Bath Fitter for the quality of the material. We’re very satisfied.

The sales gentleman was nice at first; did suggest the standard products to lower the cost for us, which I appreciated. But he was extremely blunt and rude once we decided we did not want to make a decision that day. And he used the word "okay" in his sales pitch so many times I thought it would drive me crazy. (I later found out that's often a sales thing to get the customer to more readily say okay to the sale. Did nothing but irritate me.)

Purchased 2 Bath Fitter products - one is cracked and the other was cracked when they installed it - seems everywhere. The most used one, a shower stall, the floor cracked just this week. Not covered by warranty because of the year it was purchased. Two advertisements say, "clean bathroom renovations that last a lifetime" and the other says "all our products are backed by a limited lifetime warranty". Oh, not so fast...if you purchased it in 2003 that does not cover you - "Sorry. You're out of luck." In addition, it got mold, mildew and was not maintenance free - taken from their advertisement. So buyer beware.

When I went up to a home show, I saw Bath Fitter as one of the first exhibits. Their advertising was about redoing bathtubs but I noticed that they also had a display of a shower. They should have a few more ads that say they do showers, too. Then, I inquired and they said that a salesman would get in touch with me as they didn’t answer a lot of questions at the home show. So, a salesman came over, measured things, and we talked about it. He gave me a quote and he said that he took off a certain amount with the offer he made for me. I told him that I needed a few days to think it over because it was a lot of money. Then, he walked out the door and I thought it was rather unfair to say that I could take advantage of the discount until he walked out the door.

One time, we went to an RV show and I talked to someone there and I signed up with Bath Fitter. We wanted something that looked relatively easy to do but pretty when they were done. Price-wise, the Bath Fitter tub fit our budget at the time. Also, I wanted something easy and quick and I didn’t wanna spend a lot of time ripping the whole bathroom apart. So we made the purchase.

We had a bathtub put in by Bath Fitter. The tub now has discoloration and is peeling. We contacted the installer and he said it wasn't covered by the warranty. Would like to talk to someone that can repair or replace and honor the warranty.

SUB PAR 100%. First of all, it took 2 months for them to get out here after we paid the deposit. Now... They put the wrong doors in my shower. They told me there would be handles on each side. There are not handles on each side. There's a handle on one side and a small metal loop on the other side which my hands cant do. What will you do about this?

I’ve seen Bath Fitter's products at the mall. I needed them and I purchased a tub and a shower from them. The installer jumped right in and got the work done. He was very friendly and he did a good job. But he had to cut a hole in the bathroom wall to get the tub in. Then he got his foot in the tub and knocked a hole in the other wall into the bedroom next door. They were gonna fix that, but I called them back and told them not to worry about it because I've got a bunch of work to do in that room anyway and I decided that I’d just try to fix it myself. I’d recommend Bath Fitter.

I had Bath Fitter install a shower for me. The guy who did it made it look too easy and I could tell that he has been doing for it a while. The shower was finished about five months ago and everything was great. The old tiles are gone and I'm not showering in the ‘80s anymore. Everything turned out to be fantastic.

We needed a new bathtub and Bath Fitter was advertised everywhere. We thought they would do the best job and so, we purchased the garden bathtub from them in March. The interaction with the sales rep Bath Fitter was good and he was helpful. The installers did a good job and they did it quickly. They also cleaned up after themselves. I really enjoy the new tub and it looks way better than it did before.

We researched contractors that did retrofitting on bathrooms. At the time, we liked the seamless walls by Bath Fitter and decided to work with them. Their salesman was great and he knew their product. He came to our house and called someone who had used Bath Fitter while we were making our decision. So, we got to hear first-hand experience. We ended up getting a shower replacement from them. Their installer was fast, cleaned up after himself, and knew what he was doing. I'll definitely recommend Bath Fitter. They weren't the cheapest, but they were a good choice.

I ordered a shower installation (no bath tub), and a surround behind the toilet. The job was scheduled for the middle of May. This was new construction. The salesman was aware of that from the beginning, and was actually in the house to take measurements. The first time the Bath Fitter crew showed up, they did nothing, because there was no electricity inside the house. Power was available from the pole, but the crew didn't have an extension cord, so we had to reschedule. The next time they showed up, they installed the shower, minus the soap dish and shelf. The installer said he didn't enough acrylic material to do the surround behind the toilet. He went back to the shop to see if they had any more in stock. They didn't, so he had to order some.

We purchased a shower-tub combo from Bath Fitter. Everyone from their company was very professional and courteous. Their installation team explained everything in detail and we knew exactly what we were getting. Also, the results came out exactly how they told us. Since the installation, we've been loving the product. Overall, we had an awesome experience with Bath Fitter and would highly recommend them. What we bought was a little pricey, but it was well worth it for me. We got what we asked for and it was done in a very timely manner.

Bath Fitter came out a few years ago and gave me an estimate. At that time, I couldn’t do it so I called them again when I was ready to do it. They sold me the bathtub liner in the wall and installed it in May. The sales rep I dealt with was fine. The initial consultation was a little lengthy, but he was quite pleasant. The installer was very professional. I was comfortable enough that I went to work that day and he called me when he was done. The work he did was excellent. Everything was perfectly cleaned up and everything was fine. I’m very happy with the product and I’m enjoying it so far. Give Bath Fitter a call and use them. For the value, you should consider it on a short list. It's very comparable and the quality is definitely there.

The contractors that I’ve dealt with around here in our area weren't very good. So, we decided that we would give Bath Fitter a call to see how much it would cost. We purchased a shower and they gave me an extra shower attachment as a gift. The shower cost $6,400 but it was well worth it. It is durable and wonderful. The process of the installation was flawless. I am so used to people coming in here and doing work and messing up everything and my life with contractors has been a nightmare. Until I got Bath Fitter, they came in here, put a cloth down from the door entry all the way down the hallway into the entire bathroom. They covered the entire floor that they were walking on. Also, their personalities were wonderful and they explained things as they were going along.

I had Bath Fitter before and I like them so well. This time, I purchased a bathtub cover from them. The sales guy was super nice. Also, the person who measured and the other person who installed were very good. It was all good. I would recommend Bath Fitter to anyone and I would use them again if I needed to.

When we moved into this house about 10 or so years ago. We looked at two companies to do the shower and tub area. One was Bath Fitter and the reason we chose them was because the initial Bath Fitter employee said the tub was already their product and had a lifetime warranty. So we went with Bath Fitter and that is where the problems started. The initial install was measured wrong and the installer continued with the work and tried to hide the mistakes with caulking. After numerous attempts to contact the company installers were sent and they just re-caulked the area. Again numerous phone calls and was told I was not contacting service. I was doing what I was told to do.

We wanted to take the tub out, put a shower in, and get as much room as we could. We did our research and we decided to go with Bath Fitter. The sales guy was great and we liked him very much. Their installation team was great as well. We also had a bar and shelves put in. It has been a couple of months since the remodel and we're really happy with it. It met our needs and everything turned out great. We had one little problem but they came back and fixed it right away. So I felt very comfortable about calling them if we needed help with anything.

I was at a mall and I saw Bath Fitter's display. I talked to them and they sent a salesman out to talk to me. He detailed everything and explained my options to me. It was a very good interaction and I felt like it was what I needed to do. I ended up purchasing a walk-in shower and the installation team did wonderful. They tore the old bathtub out and put the shower in. They did a good job and everything that went on was professional. But I kinda feel like the tub was a little bit pricey.

We've seen the advertising kiosk in the malls and then we went to the Baltimore Home Show down at the convention center. At the show, the Bath Fitter reps were saying what they could do and showed the materials they would use. They had this small sample tub made from the same material at the show so we had seen what kind of tub we were gonna get. We asked them a lot of questions and we asked them to come out and give us an estimate. After that, we had a couple of other companies come out but they were a lot more expensive so we went with Bath Fitter.

We had our tub shower conversion a few years ago and have always been very satisfied. The only repair that we have needed is to replace leaky tub faucet. We called Bath Fitter and they came and repaired it as part of the Lifetime Guarantee. The faucet is leaking again, I called Bath Fitter and was rudely told that there would be a $75.00 per hour service call. I inquired as to why and was told that has always been their policy. When I questioned why I hadn't been charged in the past - I was told "you should have been." How is a $75.00 charge a Lifetime Warranty? I wrote a letter to the Rochester, New York Office and have had no response. This is very poor customer service.

My husband became disabled and we were looking for a shower to replace our old bathtub. We liked the quality of Bath Fitter's products, that it was seamless, and that they would be able to install it within one day. So, we went with them. Their reps were knowledgeable and our interactions with them were really good. At first, they said we'd get the shower in seven or eight weeks and we were concerned. My husband's condition was getting worse so they moved the date up. They worked us in and we had it within three weeks. The installation team was really good and nice. It was raining and they used the garage to work in. They took the bathtub out and replaced it with a walk-in shower. Plus, they cleaned up after themselves. We have it on a payment plan and it helped us. We're really happy with Bath Fitter and we would recommend them.

We liked the good advertising about Bath Fitter that we’ve seen on television. And talking to their rep, we found out that we did not need a tub over tub design. They had other tub designs, stand-alones, and that’s what really helped us to make our decision to purchase from them. And then, the installers did an excellent job. They put booties on. They had a little rug to walk on, so they didn’t track through. They also cleaned up very nicely afterward. There were some mistakes in the original measurement, and we ended up with a shower rather than a tub. We actually got both for the same price as what they quoted us for just the tub. But it was their error and they were very gracious about absorbing the cost for that. We love our Bath Fitter shower and tub.

Six weeks ago, we purchased a tub and a shower at Bath Fitter. They have better products than what we had before. They seem clean and the people who installed them did a good job.

The main reason I went with Bath Fitter was they have a lifetime guarantee. I had my bathtub taken out and a full shower put in. Their team was very nice. They talked to me when they came downstairs and were very friendly. Also, they cleaned up after themselves really well. They even wiped the stairs down before they left and I was very pleasantly surprised. I like the product. The one thing I think would’ve been better is if the shelves were a little bigger and deeper so that I can put more on it. Other than that, I’d highly recommend Bath Fitter.

We had our bathroom redone on 7/11/2018. The installer, Yuniesky, was fantastic. We are so pleased with his work and how our bathroom came out. He installed our new vanity for us too. Although the job was supposed to be done in one day, they could not get 2 people to come out to our house so he had to work alone. It took him 2 days instead of 1 but he was so nice and helpful it was ok that he had to come back the next day. He was very accommodating to the fact that we have a 4 month old, and did his best to work his loud banging or sawing around her napping. The work is seamless and worth every penny. I highly recommend using Bath Fitter to redo your bathroom and to ask for Yuniesky if you are in the South Florida area!

The Bath Fitter sales rep that we talked to was very thorough and very persuasive. He did a hard sell and said we'd get a 10% discount if we did it that day. We did and they sent an installer who did a good job. We had the bathtub taken out and a shower was put in. We have the shelving, a hold bar put in place and I wanted to use a curtain instead of a door. In the beginning, the shower was very slippery and Mike didn't tell us about that. They said they would come back and put a finish on the floor of the shower that would roughen up a bit. They sent a sample for that, but I haven't had a contact since then.

We got a bathtub, a shower and a glass door from Bath Fitter a couple of months ago and the installation went fine. The installers were friendly and knowledgeable, plus they cleaned up after themselves. The products' quality is great too.

A couple of months ago, we sat down with a guy from Bath Fitter as we needed to get a new tub. He seemed very knowledgeable and he showed us a lot of different options. When the installation team came, they were nice and professional. And although it took some time to get their guys to install it, the outcome looks great. Overall, they have done a good job and they should continue doing what they're doing the way they're doing it. While Bath Fitter is expensive, the final product is okay.

I bought the surround for the bathtub and the shower stuff at Bath Fitter since they have good quality materials and it's all around worth it. Also, the materials are gonna last a long time. The sales rep at Bath Fitter was very nice, very courteous and very helpful. I purchased the products in March and we had it put in on the 1st of May. The installation went great. The installers were very professional and were very nice as well. I recommended Bath Fitter to a friend and she’s having a whole shower put in.

There was a Bath Fitter ad in a flyer in the paper and I called the number and set up an appointment. I didn’t have a clue about what it was and I’m the kind of person who can’t picture something real good. The salesman explained it, had samples and showed me. He also had a lot of pictures. He then showed all the names in the area and I recognized a name of someone I knew. I called them the next day and they told me to come on over and take a look at it because they loved it too. I went over, and when I saw what theirs looked like, it was pretty so that sold me on it too. I had a tub and a shower installed and it goes right through the ceiling and goes over the tub. I bought it in May and they had a perfect day for installing it. They could test what they had to do outside. The product is great and I can’t complain. I brought a couple of friends over and showed it to them and they thought it really looked nice.

We called Bath Fitter and asked them to come and give us a quotation. The first sales rep who came over was nice, and we really appreciated everything he told us. Then, the second sales rep who come later was also nice and very courteous. We bought from Bath Fitter two or three months ago and we were very impressed with their professionalism. We had them remodel our shower surround and replace the plumbing fixtures. The installation team was in through the process with us, and they told us what was going on and what was to be expected. We were very pleased with Bath Fitter's service from start to finish.

We have a vacation rental home on a lake which we hired Bath Fitters from Huntsville, Alabama to install a new shower in. The first installation went well with a few minor fixes that needed to be done. In April of this year, a second installer was sent out to correct the issues. We recently installed a security camera at our home. The installer remained at our home from 8 a.m. and DECIDED HE WOULD SPEND THE NIGHT AT OUR HOME without any authorization from me, the home owner!!! I guess he decided he needed a vacation!! I contacted Bath Fitter the next morning to relay my complete disbelief that the installer spent the night at my vacation home. I spoke with the branch manager who was going to speak with the installer later that day and call me back. I have not spoken with the branch manager since the incident. We had to inventory our home, have cleaners re-clean before our next renters came and have the locks rekeyed.

Bathroom remodeling is all that Bath Fitter does so they probably get it right. I also researched some of the other companies, looked at the ratings that everybody had and talked to them a few times before I made the decision of going with Bath Fitter. I purchased a tub and surround and the sales reps were very helpful and nice. I was impressed with the gentleman who put my tub in. He was very personable and got the job done on time like he said he would. I’m satisfied with the installation and the product. I love it! I would recommend Bath Fitter to a friend.

Bath Fitter came and talked to us. I liked that the product is one piece. We made the purchase in May and the rep was great and knowledgeable. The installation team was very professional. They installed a bathtub and shower and we added grab bars and seating. The crew worked on it for two days. They did a very professional job and the cleanliness after the installation was very good. Bath Fitter accommodated us for what we wanted and the changes we wanted to make. They listened to what we wanted and provided that. I'd recommend them.

On 4/25/18 I had a tub to shower conversion installed. My shower has two scratches on the back wall. Due to the technician cutting the wall on driveway and stepping on it as he was cutting it. Thought it was a very odd thing for him to do. Did not know the ramifications until I stepped into the shower to inspect it. I called the warranty company and they said they would fix the problem. A few month later I got a call from sales representative Brian ** who was very rude to me. Not the same nice pitching selling representative that came to my house. Buyer beware he is not the person to talk to if you have a problem. He only cares about his sales pitch. Not sure why he called me anyway. The situation was already taken care of.

I had two baths redone by Bath Fitter about six weeks ago. We decided to use them because of the price. The sales reps were good, and the installation team was friendly. They also cleaned up and did a good job. I’m completely satisfied with the work done by Bath Fitter.

The first enclosure was scratched by the employee that installed it, he also put the shower doors on backward and the caulking was a mess. The fix to the scratched shower was a second enclosure that was glued over the first one, but then doors were found to be the wrong size (had to wait several weeks for the correct size) and again the caulking was a mess. The sales pitch is an enclosure is be installed in 1 to 2 days, it took months being I had to wait on the second employee to come to my home to fix the mess the first employee made and weeks waiting for the correct shower doors... I paid approximately 8,000.00.

We didn't want to go through the hassle of tearing up our bathroom when we needed it. My husband is on disability and we really needed the bathroom functioning. He can't make it down the basement steps where we have a shower, so we wanted to make that a shower access for him. We had the tub and we had a cast iron tub, which is what I like. I didn't want to get some inferior type of tub and not be happy with it. My daughter got a PVC one and they dropped a tool on it when they were installing it and put a hole in it. I wanted to keep my cast iron, so Bath Fitter formed the thermal around the existing tub, put the shower stall walls, and did the shower head for us.

About five months ago, we got a tub-shower combination from Bath Fitter. We went with them as their products are guaranteed for life. The rep handled everything great and the installation was perfect. The installer was real nice and knowledgeable, and did what he said he was gonna do by the time he said he was gonna do it. We’re just completely satisfied and I would recommend them.

The product appears satisfactory. The initial install was timely but we had a few problems along the way. The receptionist Lizette did not follow up phone messages when we had problems. The supervisor was to get back to me in two business days - have not heard from that person after two days. We have called and talked with a few different people can’t seem to resolve the problems. There seems to be some communication difficulties in addition to our problems. So our problems: 1) the installer broke our light fixture - Lizette told us to go ahead and get what we need to replace what was broken. We did but for some reason she thought light fixture meant light bulb. We have yet to determine if this will be covered because we can’t reach anyone. 2) We had the job scheduled one month ahead of friends coming to stay - the job is not done yet friends arrive tomorrow.

We have had our Bath Fitter bathroom since 2006. Recently, we have discovered water between our liner and the tub underneath. The Bath Fitter representative made a first visit to our home. He said that he tried to squeeze out what water he could and the rest would evaporate in 2 weeks. It’s two weeks later and the water is still there. He makes a return trip and repeats the process. We ask him and the customer service representative just where this water will evaporate to in a closed system. We get no reasonable answer from either. Finally we call Bath Fitter one more time. The representative states that if the silicone that they used fails, the warranty is void. I am trying to sell this house. I need answers, not excuses!

I often receive Bath Fitter pamphlets here in my home. I have been living at this address for almost 10 years now and only recently I started been worried about doing renovation in my bathrooms. I then went to Bath Fitter to make an appraisal, get prices, etc. Before contact the company, however, I read some reviews at the WEB and I was surprised when part of the complaints were for lack of completeness of the contact. People wrote in some reviews that they called the Bath Fitter technicians to evaluate the best solution and get prices, but something was missing and the budget had to be completed later. People complained that (after the first technician visit) no one else searched for them, that there was no continuity in the contacts. I noticed that in some cases reported people from the company, maybe managers, apologized on behalf of the company and promised to continue the contacts.

July 2017 Rick from Bath Fitter came to our home for a free estimate on a new tub/shower in our main bathroom. He was very good at explaining my options and how things worked. The only thing that bothered me was that he kept asking when my husband would be home and if we should wait for him. I felt he didn't think I was capable of making the decision and paying for the product myself. Other than that Rick was very nice and helpful. Mark installed the tub in August and did a wonderful job. He laid drop cloths to protect my carpet. He was professional, friendly and finished the job in one day. The whole process was smooth and pain free for me and my husband.

When we were in the estimate phase the salesperson led us to believe that we could buy our own custom door and that the Bath Fitter installer would "mostly likely" install it for a small additional fee (on the side I assumed). I thought that Steve was honestly trying to help us save some money. Install day comes around and Eric the installer was very nice and efficient at his job and tool the required 2 days to complete the retrofit. When done I asked if he would install the door which he looked at and to me he couldn't install it outside the deal but Steve (the original salesperson) would come on a Saturday and install it himself.

Tub to shower conversion - We were very pleased with the installation and the professionalism of the installer. He was careful and courteous. He showed up on time. We would definitely have Bath Fitter do any other bathroom remodel we might need and would recommend them to others.

We met a rep from Bath Fitter at a fair and he said that he had one installed and showed us pictures and it was really nice. So we had a new bathtub/shower unit put in. The installer, Adam, was very helpful and knowledgeable about the product.

I was down at the Quakertown Farmers Market here in Pennsylvania and I heard of Bath Fitter so I figured I would them a shot.xcI kept my own bathtub but I bought the ceiling and the whole tub surround. I started this project with them in March and the sales rep who explained it was very detailed and very professional. I understood everything that he said and then he gave me time to think about what my decision would be without any pressure. The installation guy did the work fairly good. However, when he set that whole unit of the hot and cold water in the bathtub, it didn't have a white seal that was like a glue type of material. So when the water drips down, it goes right through the hole of the bathtub piece. It’s my expense but it would be nice if that unit had a seal. Nevertheless, I would recommend Bath Fitter to a friend.

We saw Bath Fitter at a trade show in Decatur, Illinois and we liked the style of their bathroom remodel, so we went with them. We purchased the tub cover and surround, and the shower. We also got the shelves in the corner. The sales rep was really polite and the installer was super nice too. We’re a hundred percent pleased and satisfied with what we got.

I wanted something that could be done in a timely fashion so I went with Bath Fitter. The sales rep that came out here, Dave, was very good and thorough. He laid everything out specifically. I had a tub-shower combo in one of the bathrooms and then a shower in the other bathroom. There was also a shelving unit put into the shower. Josh was the first installer and he was very good. I would consider him a totally professional individual. It took me and my husband five minutes to clean up a little dust here and there and that was it. Also, I had a budget and it stayed within the budget. I was very happy. But I need to have them contact me about the little putty I can't get off the door.

With Bath Fitter, the process was good and their price was right and better than other remodeling companies. Also, we liked the presentation of the sales rep. So, we went with Bath Fitter and we purchased a tub, a shower, and a couple of shelves. We previously got an estimate from Bath Fitter in 2017 and the rep was fine, but we weren’t ready to commit at that time. Then we called again this year and and we were ready to go. We decided that doing the bathroom remodel was fine. The rep came first for the bath and the shower in one bathroom. Then we invited her back because we wanted another estimate for the shower in our master’s bathroom. Her presentation was great, but the estimate just to cover the shower instead of replacing it was way too high and we were very dissatisfied.

BUY THIS PRODUCT! I NOW HAVE A SHOWER AND TUB BETTER THAN THE GYMS!!! Our cast iron tub was in great shape we wanted to keep it. Except the enamel was failing, and mold was growing. To be honest I showered at the gym bc I was afraid of damaging our bathroom further. Our finances saving were short after a few years in Iraq, a newborn and a 9 year long cancer battle. Fixing this was out of the question.

Rick ** was very professional. He checked everything thoroughly with us for our choices and what we needed done. He answered all of our questions. We recommend him to everyone. Jorge and Eric did an awesome job with the installation of our new shower. They removed our old tub and made sure everything was up to code and done correctly. Jorge walked us thru every detail that he performed so that we understood what was done. We recommend them to everyone as well to perform this job. We are very pleased with Bath Fitter and recommend them to anyone considering getting their bathrooms done.

Bath Fitter was the only company doing bathroom remodels that I knew and I thought they would be the least hassle and the quickest way to replace my shower and tub. I purchased a shower and a tub from them at the end of March and these were installed in April. My interactions with the sales rep as well as with the installers were excellent. The installers were in and out in one day. It was a good experience I had with Bath Fitter. Everything was as they said it would be and I have no complaints.

Bath Fitter did my other bathroom six years ago and it had a tub with the shower. And then last month, I had them do the shower in the master bathroom. The bath and the shower are beautiful. The installer is a very nice guy and he's good-looking too. He did a tremendous job and he did not leave a mess. I live in a double-wide trailer and the shower has been in here for over 20 years. The guy also told me the stuff to use and from white, it turned brown, and then white again. I can wipe it down and it’s a lifetime guarantee. The people at Bath Fitter were the most pleasant and wonderful people that I spoke with. They broke it down for me and if I had any question, they were there to answer.

We have found Bath Fitter to be a reliable and trustworthy company that lives up to their promise. Five years ago we had our shower unit installed. The shower walls cleaned beautifully and always looked new. Unfortunately, a leak developed. That is the bad news. The good news is that Bath Fitter responded immediately to our call and kept true to their promise to back their product with a limited lifetime warranty. We worked through this process with Bryan and found that he and the company were ready and willing to support their product without hassle or stress on our part. Without hesitation, I would recommend Bath Fitter to anyone who is contemplating doing a neat, quick remodel to their bathroom.

We got the tub liner from Bath Fitter and it’s wonderful. The demo was very informative. Just based on how long we’ve been wanting to get something done, the timing was perfect as far as from demo to the actual install. The installation team was wonderful and professional too. They cleaned up after themselves as well. They did really awesome.

My husband really likes the bathtub of Bath Fitter, including the materials the bathtub and shower are made out of. We also had two shelves put in the shower. They finished up the second week of May. They had to do a little bit of plumbing work because I wanted some things to switch around from what we originally had. I wasn’t here when they were doing the installation but my husband took off work and he said that they got stuff done right away. My husband got a few questions and the person who installed it seemed very knowledgeable.

We had an old tub with an odd shape. It was cast iron and it wasn't gonna go anywhere, so we had few options for it. We had Bath Fitter convert it into a shower and tub. Working with the sales rep was a positive experience. He was helpful and answered all our questions. The installer was friendly. He was in and out in a day. He knew his stuff and he got the installation done right. So, we were happy with the remodel.

I would like to follow up and change my previous review from one to FIVE STARS! The Branch Manager, Paul, reached out and completely changed my view on the company. He ensured me that communication was of high importance to him and that he would be reviewing this with his staff to ensure someone else does not fall through the cracks. Thank-you so much!

Bath Fitter was the first one who we talked to. I like the sales rep and what she had to say. The product was the no seams so the water won’t leak through any wall seepage. And she did a good job, knowing the ins and outs of what it could and would do for us and protect us from. Our remodel project turned out exactly as we expected. The installation was quick. The guy had it scheduled for a day and a half and he was done within a day prior to the time he anticipated. He was there by 8 o’clock and he was done by 4 o’clock and didn’t have to come back the next day. I have already recommended them. In fact, I had the first person down the street who was looking to redo their basement come in and look at the product and just showed them what we did.

I got a whole unit from Bath Fitter three months ago. I’m satisfied but there were some hiccups such as the tub being so slippery. Even though it has the grooves in it, it’s not good. I have to find a mat and they don’t sell too many of those mats without the suction cups. There’s not a whole lot out there to look for. Also, I noticed the water sits there for days if I don’t wipe it up. Other than that, the sales rep was professional and the installer was a pleasant person. It took him about seven hours to complete the installation by himself and he cleaned up afterwards. Bath Fitter has a good price and is something to invest in. I would highly recommend it.

Water pools in the corners of the tub rim and due to that the silicone is peeling off after only 9 months. Cracks in a corner where wall covering was bent too sharply upon installation. Ill-fitting finishing border and gaps that haven't been filled. Tried sending 2 emails and a warranty claim and I haven't heard anything back yet. Not worth the over $3000 I spent.

I love Bath Fitter! I have an old steel tub that I couldn't get rid of and my area in my bathroom wasn't big enough to get rid of all that. I also had a bunch of tile that I didn't want with plaster walls and behind the plaster was this wire meshing, so it was impossible to take the tile out to put new tile in. I loved the idea that Bath Fitter's work was guaranteed for life. And they were nice and everything that they advertised.

Bath Fitter's rep, Angela, came out and I signed the contract with her. They put a new bathtub over the old one in January, which was about three months after I put the down payment. The wait time was a little longer than I expected, but once they started the installation, it was finished that same day. Also, everyone was very professional and I had a very good experience. I would recommend Bath Fitter.

A friend of mine told me about Bath Fitter and then I researched it. The salesman, Mike, was good and it seemed like he was giving me a good deal but after I made the decision and signed the paperwork, I was kind of disappointed in myself because I could have gotten things a lot cheaper. I got the tub, shower and plumbing done in two bathrooms. I own a duplex so I got the top and the bottom bathrooms redone. I didn’t like the installer that much. He didn’t keep me abreast. I basically stayed in my bedroom and then the installer from upstairs came down and my installer told the other installer that they don’t know who did the measurements but they were all screwed up. So my bathroom got bigger seams than regular.

Bath Fitter had a booth at the Vermillion Farm Show. They sounded like they were going to take care of everything and we didn’t have to do anything. So, they came out, took our shower-bathtub unit out and put a new shower in. The representative was excellent throughout the process and then 2 guys came for the installation. There was a main guy and a trainee and they were both very well-mannered. They knew what they were doing and were very clean too. The only thing is, there's a hand railing to hold on to in case one needs to and it’s really slippery. They should put ribs in it for a person to get a good handhold onto it. Other than that, Bath Fitter is a little costly, but the final product is great.

We utilized Bath Fitter to remodel our bathrooms. We were very impressed by the quality of service we received. The lady who answered the phone (Patty) was friendly, upbeat and made me feel at ease. The service provided by Kris, Joel, Darren, Alex and Chris was superb. Our bathrooms were remodeled and look fantastic. The follow up care and maintenance service is incredible. All you have to do is make a call, and they will take care of your problems even 2 years after installation of their products. We will recommend Bath fitter without any hesitation to all.

My install was May 17, 2018. When the installers left I was quite pleased until I sat on my toilet. The toilet rocked and I called the company to ask what happened. They stated they did nothing with my toilet but my subfloor was rotted. They sent pictures, but I pointed out I was at home during the entire install and questioned why they would not show this to me. They did admit that I should have been informed. They installed over a rotted subfloor without informing me. They took no responsibility even though my toilet no longer sat flush with my floor. This was not a problem before the install.

We had the main bath done five years ago by Bath Fitter. Then we ran into them at the home show in New York, so we went with them again and purchased a shower unit two weeks ago. They were very overpriced. But their sales rep was good and their installation team was great. They explained and showed what they were going to do and we left them alone. They knew what they were doing.

We’re really enjoying having Bath Fitter. Their rep was very knowledgeable. He, in explaining it all, answered some questions that we thought we had so we really didn’t even have that many questions when he got through with explaining it. He also looked to be sure that we could put it in where we wanted it. Plus he didn’t try to oversell stuff. He knew we just wanted a plain shower and that was basically what he gave us. Also the people that installed the shower were fabulous. The installation was very smooth. The guy came when he said he would, finished up and he was very pleasant. We’re very satisfied with Bath Fitter.

I have lived and owned my home for 10 years now. I can honestly say this was one of the worst experiences I have ever had with a company. I can say they fooled me. I am generally a person who saves money, but I do my research and when it involves my home, family, or child, I do not always allow cost to sway my decision. That being said, this appeared to be the best option for what I wanted completed taking into account time, price, reviews, and comparing their product to 4-5 other companies. I can say I made the WRONG decision this time.

I have had my Bath Fitter tub and walls for over 2 weeks. I am extremely pleased and wish I had purchased it months ago. Every Bath Fitter person I dealt with was prompt, very professional, knowledgeable and personable. I would definitely recommend Bath Fitter to family and friends.

We went to one of the business expos in Wilmington, talked to a Bath Fitter rep, and we decided to have an estimate. We're getting close to 70 and it was hard getting in and out of a real bathtub now at our age. We wanted something that was easier in getting in and out of so we wouldn’t have any accidents. And we chose a bathtub with a small lift on it. Brad, the kid that came in for the installation, was really nice. The installation would have only been one day except that the plumber they hired was late and then he took his time. Brad was upset because he wanted to do things and couldn’t do anything until the plumber got done. So, he apologized to us and said that the installation would be finished the following day, which he was here bright and early. Brad did his job in a very professional way and we were really, really pleased with the end-product.

I have a plumber friend who has done work for Bath Fitter. We discussed doing a project in my bathroom and he thought that the best way was to go with them. I had them cover a tub and the walls. The installer was very professional and did an excellent job. Everything was done well but I had thought about putting a grab bar in afterwards. When I get in the tub itself and try to get up it’s not all that easy anymore. And the only thing that bothered me was that quote for the grab bar. They are out of their mind for the amount of money they want for that. Other than that, I’ve recommended them to a couple of people.

I had another bathroom shower done. I used Bath Fitter in the past and I went with them again based on the prior satisfaction that I had with them. I’m very satisfied with the cleanliness and the professionalism of their work. I take that all into account when I hire somebody. I also had the same good experience with their sales rep. I'm definitely impressed with Bath Fitter. And because I’ve used them twice, my word of mouth to other people was their best PR.

I must sincerely apologize for my posting was with the incorrect company. It was a direct competitor that was using high pressure tactics. Bathfitter had nothing to do with this issue and we will be using them for the remodel. Unfortunately my mother confused the 2 companies and it was found when she sent me copies of the quote. Again i apologize and bath fitter was handled professionally

People that we knew used Bath Fitter and we got a couple of recommendations. So I knew they did good work. We got a surround in the tub and it’s great. It's easy to clean. Plus the sales rep was really informative and he wasn’t trying to push us towards anything. And when the installation team came in, they cleaned everything up. We had to call them back a couple of times because of the caulking and they came back without a problem. It was a good experience all the way around.

We needed to get the bath tub done right away and Bath Fitter was available and worked out best for the timeframe. We got the one grab bar and the regular handheld shower. I did it for my mother-in-law and she said she loves it. She likes where the hand controls are, the shower, etc. She’s very happy with being able to get in and out of it. My interaction with their sales rep went very well. Everybody was very polite and informative. And their installers cleaned up after themselves.

I made a Google search and saw that Bath Fitter was the closest to me. They could come out quickly so I got the whole shower tub combo from them. The sales rep who came to the home was great. He had some samples for us to look at and he walked us through the bolts and the process. I have a two-year-old who's in everything. So, if anyone could talk me through our chaos, then I’m okay. The installation went fine. The only person who came to do it was professional and he walked me through what he was gonna do and when he was done, he cleaned up after himself. He did a nice job.

I wanted the tub refurbished. I'd seen Bath Fitter on TV, and then I saw them at the state fair. The sales rep was very informative and answered our questions. The installation team was very good as well. They did their job and left in one day. We were very pleased. They did what we wanted and I'd recommend them.

Bottom line do not do business with Bath Fitter. On January 19, 2018 a contract was signed to remodel two bathrooms. Installation was scheduled and completed on the date promised. However, that was when my problems began. The installation was incomplete, the corner soap holder was "not available" at the time of installation which we were told after the installer said he was done and the wrong hardware was used rather than the ones we had selected and paid extra to install. After 8 weeks and numerous phone calls and being told the check was coming, we finally were sent a refund for the extra hardware cost, and still no corner soap dish.

Bath Fitter did a remodel for me and it was wonderful. The tenants like it a lot too. I went with Bath Fitter since they looked like they did a good job and it was in my price bracket. Bath Fitter did a new sub-floor, made the new tub and then the walls going around the tub. The job went right on schedule, which took about a day and a half. The guy that installed it was professional as well as the salesperson that came here.

I walked by Bath Fitter's display in a mall and I liked what I saw. I had my shower redone through them. The sales rep was very knowledgeable, professional, polite and nice to us. The installation team was also very good. I’m very happy with the job and with the product.

They got back to me right away and fixed the main problem and are personally fixing all my damage. Couldn't be happier with the response. Kudos to this company for owning the issue and not stopping till it's made right.

We had our shower done seven years ago. But we knew we were going to be getting older and we wanted to be able to have something that we could get in and out of without having to deal with a bathtub. The people we dealt with worked with us very well and were very accommodating. We had walls done and it was just one guy came out and did it. We were impressed with how fast he had gotten it done. They measured twice and that was very nice and comforting. We were totally happy with Bath Fitter, with the product and the warranty on it. The appearance of our bathroom has changed immensely and it’s easy to clean. We love Bath Fitter and would recommend them.

My experience with Bath Fitter was very good. We were really happy with it. We've heard about them a lot through the years. But we saw them at a home show one time and we wanted to have our shower done so we stopped and asked some questions, and the rep set us up. The first rep that came went over with what I wanted and how much the shower was gonna be. He was very helpful and not pushy at all. I was very comfortable with him. He was great and I really liked him. And then, the next one that came went to look at the shower and made sure the measurements were right. He was businesslike. He went in and did his thing, thanked us and left a little brochure.

I do not recommend this company. I signed up for a new shower, a new bathtub, & a bath & shower combo. 1st they set appt to do all 3 in one day. They failed to finish, said be back Tomorow, did not show up said be there next week. They installed shower rod way to low & I said so to installer who replied too late now. Then they failed to return again. When they did come back they installed a shower head on my bathtub that was not suppose to have a shower head. They said, "Be back Tomorow to rip out & reinstall." No show. No call.

We had used Kitchen Saver to redo our kitchen about a little over a year ago and we knew that Kitchen Saver and Bath Fitter were affiliated somehow. After seeing the display about Bath Fitter and talking with the salesperson at the vendor fair, we decided to get an estimate and we liked what we heard. Somebody came to the house, made the sales pitch, and spent time asking us questions. I appreciated the fact that he gave my husband and I the chance to talk. And then, he was very clear about what the next steps in the process would be and things took place the way that he said they would.

I declined their offer to even come to my home after speaking with some twit who called to set an appointment. That was 9 days ago and since then I get 3-4 calls a day from them just I suppose to harass me. They are a despicable bunch. Don't call them or fill out the online form.

My husband saw Bath Fitter’s commercials on TV and he talked to one of his friends who had it done. We bought the tub and the shower in April and it was good dealing with the sales rep. He explained everything to us on how everything worked. My husband was home with the installation team and by the time I got home, they were finishing up. They cleaned up everything and my husband said it went over smoothly. The guy from Bath Fitter showed me how to operate everything and told me what to use on the tub and what not and when to clean it up.

We really love Bath Fitter. We got a shower with a seat and the experience is seamless. The sales representatives were wonderful, very thorough and very professional. And the young man that installed it was also very professional. He's only 27 years old and you would think he had done it all his life. He was really thorough, made sure he didn’t drop a bunch of stuff and very conscientious. He cleaned up after himself real well, explained stuff to us and we were really happy. Then they had the plumber come out and everything's wonderful. He didn't complain at all.

I had Bath Fitter come in and they talked to me. They had a promotion going on, I thought it was good at that time and I could afford it so I chose them. They did my bathtub, the walls in the bath area and they also put my faucets on. The sales rep was great and he did a good job. He was concerned like a person that cares and he wanted to make sure it was right. I was talking about my walls and I told him I wish they could do my walls and he said they could. I was impressed by the work and I liked it. So, I told him I have to pay a bill off and then I’m going to have him come back and do it because he showed interest in what he was doing. I recommend them to people but I try to get it to somebody who could pay for it. Also, I would show friends my bathroom and that would speak for it all.

Five months ago, we got a shower and a tub. And then we got just a shower done recently. We've looked at other companies and Bath Fitter seemed like the best one so we went with them. My interactions with their sales rep had been good and the guy who did the installation was excellent. He did a perfect job. I had a fantastic Bath Fitter experience.