Bath Fitter Reviews

I purchased a home approx. 2 years ago and the seller had recently had Bath Fitter come in and install a new bath in the home. I rented the home to a nice couple and everything was going well. I received a call from them and they explained that the tub caulking had broken down and water was seeping into the old tub. We contacted Bath Fitter and to my surprise they said there was no warranty! They then informed me that it would cost $450.00 to remove the tub and empty the water from the old tub and re-install the tub! The fact is if the caulking was done properly it should have lasted a lot longer than just 2 years! I would not recommend this company to anyone.

The sales rep I worked with at Bath Fitter was very friendly and informative. He was also easy to get a hold of. I had them replace the surround thing in the tub and in the shower head. The plumber came about 7:30, and the other guy came about 9:00 and he was gone by 4:00. Bath Fitter was very good. My bathroom is very nice now and I like it.

A gentleman from Bath Fitter came down and he majored in everything and shot me a price. Then, I invited the installation crew into my home and showed them where I wanted the shower. They went in and out and cleaned up their mess when they were done. They were nice and polite. They did what they were supposed to do and I am happy with the finished product. They put in one shower in the bathroom but they did not have the stuff to finish the other bathroom. There were some bad pipes so they made arrangements to come back a second time.

Very pleased with my new tub. Eduardo was very professional and friendly explain in detail what he would be doing and showed/asked me where I would like to put my accessories. After installation he showed me how to turn on the shower/tub and explain paperwork. I am enjoying my tub.

I notified Bath Fitter out at the mall and they called me, then we set up an appointment. I thought that going with them would be a good way to go because it was all gonna be guaranteed for life and it was all sealed. Their sales representative explained everything really well to be able to tune exactly where we were coming from. The guys that came out to do the install were on time and cleaned up very well afterward. The finished product is beautiful. Bath Fitter has been the fastest ones so far. I just wish they did more than just the bathtub and showers I wish they expanded to do more things because the quality of the work they put in was excellent.

Chino did my install, he was on time and professional. I’m very pleased with his work and attention to detail. Plus he really loves his job. That makes all the difference in the world. I would recommend Chino to anyone planning a makeover.

A friend of mine recommended Bath Fitter and that was why I went with them. The sales rep we dealt with was very good. He explained everything and answered the questions we asked. Then two weeks ago, Bath Fitter did the installation and they did a great job. The plumber came on the first day and all that took a couple hours. Then the installer came and it took about six and a half hours. And so far, the quality is good.

I had the tub surround with the walls installed with Bath Fitter and their salesman was terrible. He needed to get his game together. He didn't do anything that he set about, so they had to have somebody else step in. The installers told me that they were gonna do one thing, but whenever the guy showed up to do it, he left because what I was told and what was on the work order were two different things, and he wasn’t gonna do something that wasn’t right. So, the manager of the installer was the one that took care of it. When the guys came out the second time to do the install, it went fine.

They do not stand by their lifetime warranty. Shower head was leaking, they made me call Delta. Then they wanted $75.00 to put in. We paid almost 4000.00 for this. $500 was for shower head, we were told at time of purchase that we would not be covered if we used our shower head. Money down the drain with Bath Fitter.

The consultant told me I should expect 2 teams, one for each bathroom. He said they should complete the tubs and shower walls in about 6 hours. He said it’ll be sealed up so nothing could breathe under the wall and create mold. I was told they would clean up before they left. All false promises! I had 2 people, one for each room. They arrived close to 9 am and the first bathroom was done by around 5:45. The other man left at 8:45 pm with an unfinished room. As a single mother of 2 girls, I had to finally tell him he had 15 minutes before he had to leave. His reply was that the other man didn’t leave the Teflon tape so he couldn’t finish the job anyway. He gathered garbage and the supplies to finish the job (my shower head and soap dish), apologized, and left.

In early December we had Bath Fitter in to replace a tub with a walk-in shower and have been very pleased with the results. Chino worked quickly and efficiently and seemed ready to cope with any and all inconveniences that might have arisen. All floors and stairs were covered as much as possible and his after work cleanup was much appreciated. We would have no hesitation in recommending him to anyone.

My wife looked at Bath Fitter and she said she’d like to try it. The sales rep came and gave me the spiel. I agreed with it and paid him the down payment. We had the bathroom with the walls and the new faucets installed. The installer was very proficient when he was done and he did a good job. I’d recommend Bath Fitter.

I went through the process of having someone come out to my home. The paperwork was completed and my appointment was set up. One gentleman came out and left because of the (rain) weather. I do not understand why the company does not have equipment or supplies for this situation. When trying to contact the sales gentleman and the "general manager ", I received no responses. But I guess that's how business is done when the company has received the money. Does one only schedule appointments on sunny days. The gentleman who came out did not seem to want to talk about prices until the end in which I was presented with the grand total. I would not and could not recommend this company. My first impression and first experience is the company is very unprofessional. My only option with the star rating is 1 star which is highly rated.

Had a tub/surround install 8/31/2016. Now the top of the surround is coming away from the wall. According to my warranty this is covered (supposed to be a lifetime warranty). I contacted Bath Fitter. Was told materials are covered but there would be a $75 service charge. Really? The only thing I see in the warranty states there is a minimum $75 service charge if silicone becomes yellow due to smoking/negligence of cleaning or misuse.

I took Bath Fitter's bid and acted on it. Their reps treated me well and all was exceptional. Also, the crew that did the installation was very good. They put in a small, individual, personal shower. Their work is good, but the materials are not as high quality as what I picked out. The whole thing was a little bit overpriced, but I wanted it done, so I bit that apple. They did what they said they would do. People can count on good service from Bath Fitter but they might need to negotiate the price more.

Let me preface this review by saying that we were prior very satisfied Bath Fitter customers (so this is how they treat returning customers). On Jan. 11, 2019, Sales Consultant Mandy ** attended our home for a free home consultation. After a few hours she left our home having provided an "estimate" for either a tub or shower package and after taking an $1,800 good faith deposit. On Jan. 30, 2019, we notified the company that we would not be consummating the purchase "at this time", not never. That same day, Ms. ** advised us that we would be forfeiting our deposit since 19 days had elapsed.

We had two companies come out and give us an estimate and we were happy with Bath Fitter's presentation. They gave us what we wanted to hear. Their price was more expensive than the other place but they explained everything to us and were very thorough, like if there could be mold back there. We wanted a seat in the shower. The other company said that they would save us money and that we don’t need that seat, but I didn't want that. I wanted a good quality job and feel more reassured. Also, the Bath Fitter plumber went down the basement and checked. The other company didn’t check anything.

Bath Fitter did a remodel on our tub/shower surround 4 years ago. About 2 years in, we felt water "squishing" in between the tub and the liner. We called the local branch who did the install, and they came out right away and fixed the problem by removing the drain, forcing the water out and resealing the drain. I was very impressed with how quick and courteous they were in dealing with the issue.

I had a walk-in shower installed by Bath Fitter. An agency referred me to them. The sales rep I worked with was very nice. So far, I'm very satisfied with the walk-in tub and the installation. I would recommend Bath Fitter to other people.

A friend of mine had something done by Bath Fitter and he was very pleased. I called and they made an appointment. They showed up on time, was very pleasant, and helpful. They were also very competent. Then they set up the appointment for the installation. The installer's professionalism and quality of work were excellent. Apparently, this is a one-person job. But someone was free, so both of them came and did it much faster. It was incredible. There was an upstairs unit, and they had to haul everything up and down the stairs. They put everything in garbage bags. It was so clean, I couldn’t believe they could have done it like that, but they did. We were very pleased with that.

Bath Fitter did a whole bathtub enclosure for me. The rep I dealt with from Bath Fitter was personable and I liked the way he presented everything. Thereafter, their crew did well during the installation. They got it done in the time that they said they were going to. The finished product looks like it's of good quality.

Wow!!! I am so thrilled that we entrusted Bath Fitter to re-do our bathtub enclosures! The sales rep, scheduling team and installers were ALL very nice. The price, stress and mess was a fraction of what it would have been to rip everything out and we LOVE the look, quality and peace of mind with no more water infiltration and a warranty! We may have had some scheduling issues at first but everything was taken care of. Our bathrooms are now stunning!

In the previous house we had, one of the baths was done by Bath Fitter. We really liked it and so when we needed some work done, we called them. Their reps talked about what they could do and broke everything down. When it turned out to be too expensive they told us that we could drop some things. Eventually, they did a bath surround and redid the plumbing for our bathtub.The guy took a day as promised. He was very polite and did quality work.

Just wanted to let you know that Jeff ** from your company is a great asset. He made sure that everything we needed we got and we had a huge order for him to fill. He even met me on my job one day to make sure that we could get started right away. The company also made sure that everything was finished and working properly and efficiently. I am very satisfied.

The tub looks 150% better. The tub and tile were rated full of lead by an EPA certified company and I didn't want anyone to be exposed by ripping it down/out. Our contractor recommended Bath Fitter and it worked great and was VERY cost effective. Our installers, Dan and Antonio did an amazing job! They were on time, clean, and communicative. They even dug through the trash for the old plumbing hardware I wanted to use in the basement. Thanks so much for everything!

Bath Fitter did an excellent job for me. Their installers were at my place on time and did the job in a timely fashion. They took the tub out and installed a shower. Thereafter, they cleaned up everything. I'm very satisfied with this company.

Dave ** came out to install new shower today. He did a fantastic job. His personality and expertise and personality made the whole process enjoyable. He got here in the morning and discussed with us what he was going to do and answered our questions and concerns, then went to work non-stop until he was done. We are totally satisfied with him and his work. The shower is awesome. I would highly recommend Dave and Bath Fitter to anyone with confidence.

Gary, the sales consultant from Bath Fitter who came down told me that their company was the right one for me with the way he presented himself and what he said. He told me what they had to offer and what they could do to our bathroom. We went with them and the installation went pretty well. They were at my place pretty early and got to it. They were here almost until 6:30 at night because they had to do a bit more than they normally would have to do as my tile was in bad shape and I had a window that had to be covered up. Still, the installer closed the bathroom door to keep out any noise or dirt. They wiped the tiles, vacuumed and took everything with them. They did a very professional job.

I was looking at the displays that they had available, and I'd heard good things about them from other folks as well. The sales guy was helpful. He answered any questions I had upfront and was able to give me a quote on-site, which was great. With the installation gentleman, there were some difficulties encountered with things that were not visible, so he wouldn't necessarily know about it during the installation. But, he really went above and beyond and addressed those issues to make things right on my end. They removed an existing tub and put in a shower in its place, and everything was great. I would definitely recommend Bath Fitter.

I've heard about Bath Fitter all over the place, and my wife and I were at the mall and walked by a little Bath Fitter shop. We decided to go in and inquire about it. We had a salesman out and he talked to us about it. The interaction we had with the salesman was absolutely wonderful. He was very knowledgeable about the product and he was willing to work with us on pretty much about every aspect of everything. He left with, “If you need absolutely anything at all, please don't hesitate to call me and I'll be more than happy to work with you or answer any questions that you have.” We liked the deal, so we went with them.

Main reason for me to get shower install was due to my husband having Alzheimers. You can't watch anything. They leave door shut, but when they leave you see hoses being installed where they cut out good pipes. Hoses do not last forever, that is a big worry!!! The water pressure went way down. Shower rod hung @78" which allows flooding.

We were looking to redo our bathroom for a long time. My tub had cracks in the bottom and it was leaking. I had fixed it once 15 years ago when we moved in and that held for quite a long time. When it needed to be redone, I was too busy to go out and do it myself. I did a lot of research on the web and I liked the reviews for Bath Fitter. I hired them and they replaced the tub and shower in the bathroom.

My experience with Bath FItter was very good. I had used them before. Recently, I had an old tub removed, and a walk-in shower installed. The salesman was a real talker and was pretty knowledgeable about the product. Installation went great as well. The boy that came in and did it was good. He was a local boy. He was from right here in Charlottesville and was very knowledgeable about what he did. He was very careful. He did a really good job, and he explained everything to us after he got it all in. And we really like it. I'd recommend Bath FItter to anyone.

We had our tub and shower liner installed about 4 years ago. We were very happy with the installation and appearance. However, we have experienced a problem keeping the tub clean. I use only the approved products on the list supplied at the time of installation. I dry and shine the tub with a soft cloth after every use. First, we noticed a blue stain around the drain area. A service representative came to our home and removed it with isopropyl alcohol. We were told the stain was caused by dye in shampoo or soap. Since that time, we have not used anything coloured products for cleaning. We are now noticing a ring around the tub just at the water level. Bath Fitter in Winnipeg suggested a 50% solution of either bleach or ammonia. Neither of these have solved the problem. Bath Fitter require a $100.00 service call fee to look at it. This was not specified in the lifetime warranty.

My wife called Bath Fitter because I wasn't sure if they did apartments, and they said they did. The sales rep answered our calls and he returned our call if he weren't there. We got the tub, and the installation guy did a great job. Once he put the tub and caulking in, it looks great. He gave me a demonstration on everything. Bath Fitter treated me really good. They were friendly, and they took the time to talk to me.

The product/installation process went great. Couple of weeks go by and without notice we get a phone call saying we still have a balance of $1700.00 (first we heard of this) was going to collections. I problem with billing should be settled long before installation.

We made a trip to Green Bay and we happened to see Bath Fitter at a mall where they were demonstrating. I liked the idea. I had a nice deep tub and I wanted to keep it that way. The sales rep did a beautiful job. He explained everything to me. My wife and I were both satisfied. The installation was fine and it was done in a day. Although the smell was bad for a while, that wasn't too bad. So far, I love the way everything fits. Everybody that had seen it loved it too. I wouldn’t want it any other way. I’m 87 years old now, so I ain’t gonna enjoy it too much anymore. But I wish I would’ve done it many, many years ago. I would recommend it.

Recently had Bath Fitter come as I asked for a drain repair. Usually all they want to do is re-silicone despite the leaks probably causing mold behind all of this. However, a contractor thought it must be a drain problem but did not want to touch a Bath Fitter tub. Well the Bath Fitter guy saw nothing really. Said leaks were from my using a plunger and just get the drain cleaned. Had a drain guy come and he found the story of the plunger causing leaking to my ceiling below strange at best. He took a further look and found lo and behold the overflow cover put on by Bath Fitter had covered a dial incorrectly and that the overflow washer had cracked. So explain why the Bath Fitter people could not see this?

Our large shower was difficult to clean because it was all tile and grout and the grout was getting bad and leaky. We had a Bath Fitter rep come out. We looked over and talk about it. He gave me a price, which I think was high, but we were interested in what we saw, so I accepted his price. They told us that the installation would take a day and a half but it didn’t. It was a day and a half for the part that Bath Fitter did but there was a glass wall on one side and that took a week. I have been using the shower for a week and I see the value in having another towel bar inside. Also, the floor is slippery but Bed & Bath had a special shower mat that drains very well and that solved the slipping problem.

Bath Fitter was a quick option for an old, peeing tub. No refinishing or dust/chemicals so I did it. The guy finished in 1 day, looked very nice. They drop a new tub right over your old one and seal it. The overlay is a sort of rubbery acrylic material... Nothing like porcelain. Big problem: They didn't seal it. 6-12 mos. later I'd step in the tub/shower and could feel and hear water squishing under my feet between the new Bath Fitter tub and the old one under it. Sort of like when you stand on one of those slip-proof mats in a watery tub. I thought gross... How much mold and mildew are growing in between the new tub on top and the old one underneath? At that time I was too busy and overwhelmed with "life stuff" to call Bath Fitter and haggle, or complain and get them to come back out. I just dealt with it, then sold the house 2 years later. Perhaps a "too good to be true" option I won't go with again.

Updated on 01/24/2019: Paid over $8,500 for a step-in shower install with old tub removal. Workers left a mess after install and I had to have them back because the fittings were leaking. Time will tell if the quality of work and product holds up and if the outrageous price was worth it. UPDATE: I found an overcharge mistake on my Bath Fitter billing invoice and reported it to their customer service rep. William. I asked for the Manager "Orlando" to please call me back, but he never calls. Someone representing Bath Fitter finally calls today and said that they didn't make a mistake on their invoice calculations and they owe me nothing. Wow, try using a calculator!

I’d been knowing about Bath Fitter for a while. One of my close friends had used Bath Fitter, and it was years ago. And when I ran into problems with my bathroom, I thought about them. Their rep was very nice and handled it very well. He came in, sat down and gave me all my options. Everything was done very quickly and very professionally. I called them in the early part of the month and we sat down and made a decision. Then they gave me a date when they were coming out and everything was finished. In a month’s time, everything was done.

I spoke with someone from Bath Fitter. They came out, explained and sold us. They installed a tub and a shower, but there was one little flaw. I called them and explained, and they came out immediately and repaired it. We haven't had any problems since then. We've been very satisfied with it. It turned out they did everything we were satisfied with, and we have a lifetime warranty.

Bath Fitter installed my tub. I like their pricing. I was able to save $100. The sales rep was good and friendly. His knowledge for the Bath Fitter product was good. The installer was also fine. But on one side, we had the molding on the floor and I told him I want to rip that molding off. It would have taken two seconds for me to do it. But then, he sat there and actually trims around the molding on the floor. So now, if I have to change the molding, which I would like to do, I can’t due to what he did. The molding went to the tub. I just looked to see if he's gonna rip it out. He said I should not worry about it and then he cut around the molding besides the floor and caulked it in. The board comes in there on the molding going around the floorboard. And instead, he just left that in there. He just left that baseboard in there and I'd have to fix it myself.

Short Version: 1. Quoted a fast turnaround for the project. Now, 4+ weeks later, and still waiting. We were quoted that our project would be started and completed on 12/14/18 - and if there was a delay, the project would be completed on or around 12/28/18. Today is 1/16/19 and we are being told our project will not be done until MAYBE the last week of January (7 weeks after the original estimate), but no official date has even been communicated with us.

We have had our new shower for almost a week now and couldn't be happier. We made the decision to call Bath Fitter to do this job for us! Firstly, the consultant - Carlo ** - was extremely helpful and professional! He helped us pick the product we needed and gave us many tips how to get the most value for our money. We ended up getting a great price! Secondly, the installer - Peter - was a true professional! He was a terrific, efficient worker, and the job got done in exactly the time promised. The quality of the installation was excellent! He was also very friendly! Thirdly, the end result is Fantastic! Just exactly what we needed and even better looking than we expected! It was a real pleasure to deal with a company like Bath Fitter and we are very happy!

Bath Fitter was the first one I called and they responded quickly. They seemed like nice people so I went for them. The rep was a nice guy, professional and kept everything right up above board. The installers were two great guys. They took out the tub and put in a new a walk-in shower. They did a good job and kept a clean work area. The installation took them a day. I love my bathroom and Bath Fitter is a good company to work with.

I saw Bath Fitter on TV and there was something about it when I saw them demonstrate. When I first called, I had no idea what I was gonna do but I needed to do something. The sales rep was wonderful. When he finished evaluating and measuring, I knew that he would be the one to do it. I'm in an old Victorian house and it didn't have a shower. So, I was trying to figure out what to do and this solved my problem.

About a month ago, Bath Fitter did a tub and shower for us. The rep did a nice job. When the guy came to look at the bathroom and gave me a price on it, he explained everything including how it was gonna be done. The guy who did the plumbing and the one that put the tub in both did a good job. I like the way it was set up. No questions asked. They took care of everything by themselves and didn’t need anything. I’m really satisfied with Bath Fitter and if anybody wants to know about it, I’ll tell them about it.

We went with Bath Fitter based on a recommendation and on how good they are, and they could also do it in one day. The sales rep was also the reason that we went ahead with them. I liked everything about the process. They replaced our shower and the installation was done by one person and he did a wonderful job. We’re very happy with them. Everything was as I expected.

We had gone to an aging forum in Hampton Roads and Bath Fitter was there. I stopped and talked to the guy and he explained a little bit. When I came home, I told my husband about it and we decided to have someone come out and talk to us. It took quite a while before they came out though. It was close to eight weeks from the time we ordered it until the time we got it. But the installation was great. I had two people here, one in the main bathroom putting a bathtub in and one in our bathroom putting a shower in. I like the Bath Fitter really well. It’s easy to clean and I would recommend it.

We liked the idea that Bath Fitter would be in and out in a day. The sales representative that came to discuss things was very good. Bath Fitter did the installation the week after Thanksgiving. We were first shocked when only one guy showed up. We thought, “How can they do all this in that amount of time?” He came at 8:30 and he was gone by 3:00, and he was very good. I'm very pleased with the final product. It looks very professional, and is easy to clean. We just did the shower curtain and I'm glad that we did that. It is easier to get in and out without the doors.

Had Bath Fitter install in 2003 and have been told several times I don't have a lifetime guarantee either. The original product was pleasing (although the install took 2-3 days to correct the mistakes). Started seeing water under the liner after about 3 years and STILL have that problem along with some cracks and small holes. I had Bath Fitter come out in 2018 and the technician was 2 1/2 hours late without calling and he was totally wrong in his cursory assessment! It turned out I had a plumbing problem behind the wall that was my responsibility. I called his supervisor about his poor performance. Anyway, the shower enclosure is still good and leak proof but have no idea how to get a replacement tub. Very disappointed!

We had an associate from Bath Fitter to come out in Aug. 2018 to give estimate. In Oct. 2018, tub was finally installed. They called saying "wrong tub" had been ordered but would put in a "better tub" at no additional charge. The tub installed was not a "better tub" and no one told me that until it had already been installed. After talking with "management" in Nov. 2018, it was agreed we would receive a 750.00 discount and this was supposedly to be sent directly to us. The process would take up to 2-3 weeks. I have called and was told "corporate" in Canada had been contacted and that if we have not received the check in "2 weeks" to contact them again. VERY DISSATISFIED WITH THE WHOLE PROCESS! MY HUSBAND WANTS TO TELL THEM JUST TO COME BACK AND GET THE TUB.

I like Bath Fitter's pricing and reputation. They did one bathroom for us 6 years ago and I got them again for another one. The sales rep was completely professional, very helpful and straightforward. The installer was great too and the installation was fantastic. I am very much satisfied with the finished product. Bath Fitter is a great company and I would recommend them.

Oh my God! Looks so beautiful. Had it installed Monday 1/7/19. Came on time and done in 7 hours. I was going to break down the bathroom, taken out the old tub and putting in a new one new walls. It would’ve cost me over 10.000 dollars. Call Bath Fitter next day. Salesman Larry came over the house and sat down with me and wife. He was very helpful. We saw what we like. Waited 5 weeks. Installed yesterday. The installer was John. Very very well skilled. Unbelievable what he did. Made my bathroom beautiful. He cleaned the mess, explain how to clean it, what to use and not to use on the walls. In the long run I save a lot of money and looks great? Thanks Bath Fitter.

Had a shower stall insert done and in 5 years it leaked twice and caused damage to our kitchen ceiling. They don't tell you that after 5 years, no labour tongue issues are not covered. So that lifetime guarantee they tout is actually not true. Don't use this product ever.

I had gotten a tub and a shower from Bath Fitter. They were the only company I could think of. Their people were very nice and the installation was fine. I really like the tub and the shower.

Originally installed in 2014 which at that time it was a franchise business. Work took longer than expected and quality of work was sub-standard in my opinion. The person that had the franchise had too many excuses for length of time it took to complete the job, job parts and the quality of the work. I started having some problems with flooring, caulking and door parts. I called Bath Fitter to see if something could be done to repair the items I thought were bad.

I ordered a tub. I received the wrong tub. The salesman said the tub installed was the one I ordered. I examined the contract. I had chosen the Quartz tub from the pictures on the website. It was hard to read the salesman's handwriting. But it was clear that the first 2 characters were QU. There were only 6 models to choose from. Quartz was the only model beginning with QU. The salesman said Model on the contract meant size of the old model they were removing, not the new model I was buying. I asked why I needed to sign off on the old model they were removing. They had no good reply for that. They said there was a 1 character code on the order form indicating what model I bought. That wasn't explained to me. They said they could replace the installed wrong model with the one I wanted for an extra $1000. I was furious and asked to talk to a manager.

I was at the Perry Hall Fair and I saw a Bath Fitter booth there. I talked to the Bath Fitter guy and he said that the entire thing was one piece, so there was no chance of anything ever leaking. That was the main thing in my choosing them for my bathroom remodeling. The salesman was very knowledgeable and everything went very smoothly. I got the payment planned and put the $2,000 down payment. The payments are coming out now and I have the same as cash payment. One man came out for the installation. He did it all in one day and everything went very well.

The sales representative from Bath Fitter was very businesslike, polite, factual, and not high-pressure at all. I purchased a shower and I got grab bars, too. Two guys came out to do the install, and they were great. It took them one day to do the installation. I'm well-satisfied with my shower and I like the convenience of it.

I saw Bath Fitter on a TV advertisement, and I’ve heard some good things and read reviews. We wanted to replace our tub with a shower so we did it. The sales rep was fine, personable and very informative. We got a walk-in shower last summer and I liked the shower head. It’s aesthetically pretty for what it is and it might be a little different but it was just like what we had before. We had grab bars put in as well. One guy did the installation and it only took him a day and a half. We were pleased. He cleaned up afterwards and everything was good. We haven’t had any issues with the product and I would recommend Bath Fitter.

I liked the product of Bath Fitter. I was dealing with messy men and I figured that their product would be easier to clean. I had them install a tub and the wall around it. In addition, I had them do one grab bar and a shelf. I had a contract with Bath Fitter which said that the work would be done within a certain a time frame, but it was not even close to that time frame by the time that the installers finally came to do it. They explained to me that the holdup was because they didn't have enough personnel to install their product. There was lack of personnel on all ends, even at the office. I got excited about doing something, but it was almost five weeks after the contract was over when the installers finally came in. That was a concern for me because I put a deposit down, then I didn't even hear from them.

Some people I knew had Bath Fitter and they were satisfied so I decided to purchase from them too. I had them take out the tub and replaced it with a shower. I called them and their reps came right out. Since we weren’t familiar with what they would and wouldn’t do and what was and wasn’t included, the salesman that came out could’ve given us more information which would have been helpful. Nonetheless, the main installer did really good. The workmanship was very neat. He had custom wood and he was very exact. The flunky he was with wasn’t too swift but he did all right for what he was supposed to do.

My tub and shower wall was done in 2002. Bath Fitter say they have a lifetime guarantee. A crack in the tub developed recently. I called Bath Fitter corporate number. I was told that they no longer have franchises and since my work was done by a franchise, it is not guaranteed. They offered me a small discount for a new tub overlay. That’s like having a Ford and Ford not honoring your warranty because the dealership you bought it from went out of business.

Bath Fitter's rep was good. He showed us all the product lines and we relied on him to guide us through the project because we weren’t too familiar with all that had to be done in redoing our bathroom. We had Bath Fitter do a shower conversion. They did the walls, the shower base, and the ceiling. We also had the walls in our small bathroom done in the subway tile pattern, which turned out nice. The work they did was excellent. They moved along quickly and took about two days to complete the project. They also let me do some of the work. I removed the tub and they gave me a credit for what I did because I had to put windows in. I put in a glass block window and they framed everything around it. The window sill was put in and sealed it off, but it needed a little more slope to make sure the water didn’t pond on it. We wanted it to flow back into the shower itself. A gentleman came back and he corrected that.

Filed against: Southern Bath Solutions, LLC. 5811 McCann Drive, Baton Rouge LA 70809. Complaint Description: Job is incomplete, yet they charged my Discover Card (unauthorized!) and I have to get local contractor to finish the job. They stopped communications On Sept 26, 2018, I put down a deposit of $2312.00 (Discover Card) for contract to convert tub to shower. In mid November, installer came out to do job, but had wrong measurements for job, so they had to re-order materials. In mid December, installer came out again to do job. He removed old tub, prepped site for new shower, and started installing. He could not complete install as once again he had wrong measurements for the shower. He left job site,and now I have to get a local contractor to finish the job and special order shower doors.

We own an older duplex in Milwaukee, WI which needed remodeling of the bathrooms in both units. The quoted prices we had received for removal and replacement of the existing ceramic tile and cast iron bathtubs induced us to investigate more affordable solutions. My initial skepticism over the sturdiness of an acrylic "tub liner" disappeared when I was shown a miniature model made of the same, thick and sturdy material as the final product. The fact that the installation could be completed in as little as one day, minimizing any inconvenience to our tenants was a valuable factor.

I had Bath Fitter replace my tub and shower enclosure and now the frame has some paint peeling. I have been very careful to clean with only products listed by Bath Fitter. I called the local Bath Fitter franchise which said it would replace the defective frame but would charge $80 per hour for labor because the installation was more than 5 years old. THAT labor charge is not indicated on the warranty card given me at time of purchase. The language there is “We warrant that each Bath Fitter bathtub, bathtub liner, shower base, bath wall, shower wall and ceiling will be free of defects for as long as you own your home. We will repair or replace any defective unit at our discretion at no charge.” This is an example of bait and switch. Bath Fitter was happy to take my money promising lifetime warranty but in actuality "no charge" is a lie.

We had an install of our Bathtub/shower on 11/16/18. The technician was awesome. He did it all in 1 day. We then found the shower head was cheap, and was installed too high for us to reach easily. It can't be adjusted to be of use to us. Upon telling the company this and the fact we weren't happy with it. I was postponed 3 days for a manager and then by same person I spoke to during complaint called back today, was told it really wasn't their issue - it came with the install we bought. We did not have a sample or demo during the buy process.

We thought that going with Bath Fitter would be the easiest to do, rather than mess around with going to Home Depot or someplace else to get all these bits and pieces put together. The rep was very friendly. He called us a couple of times when he had not done something right for our financing, and so he came back and took care of it for us. We got a tub shower combination with a shower door. They had to do some re-plumbing, but other than that, they put what we had requested to put in, then they set it in. It took most of the day, but it was a good job. I would recommend it to anybody.

We've had Bath Fitter do other work for us over the years and the entire experience has been very positive. They have a good reputation and because of the quality of the work that was done and the people that we dealt with, we thought we should stay with the sure thing. We had them do a whole bathway and some work recently and they also did a shower installation for us. They let us pick the type of tile or whatever the backdrop is and the different fixtures and the quality of the work was excellent.

Three months ago, I purchased a shower from Bath Fitter. I just went with the standard package. Their response and turnaround time made me go with them. The installation team was good and they were very thorough.

The whole experience ended up very disappointing especially for the cost of the unit. Salesman and technician getting lost in a town of 1000 when equipped with GPS. Behind promised will be there no later than 8:30 am. Then several major glitches - forgotten tools, accessories installed in the wrong place for a start. Overall VERY disappointing.

We are very happy with our Bath Fitter tub and shower. We live in an older home which presented the installer with some challenges. He took the time to get everything just right, and still was able to finish in one day. Great product!

On October 30, 2018 we spent 3 hours with Bath Fitter's Charlie to design our handicap bathroom for my husband who has ALS. A seriously debilitating disease. We set date for install. I was called 2x in following week to change install date. I was called 3 days before install to say they cannot build what we designed with Charlie! I asked for $1475 deposit back. They said no. I did not cancel within 3 days. Well I didn’t know they couldn’t do this until an hour before asking for my deposit back! Maybe 1/2 back? Oh no you don’t. They then sent a supervisor to look. He changes design and it’s a go for following week. Tech show up. They start. They apologize but no shower curtain rod til next week! Handicap shower. Needed husband. No shower curtain! Install finished. Shower curtain in. Hardly any water pressure?

I bought a shower and tub surround from Bath Fitter and I had great interactions with their sales representatives and the installation team. I am highly satisfied with the things I got. I've recommended to one of our friends to do a similar remodel and they did.

Bath Fitter and the work they did for me was very good. I wanted to replace the surround on my bathtub but not the actual bathtub, and they didn't make me replace it. Even though they're a little pricey, it would have been more money if I were to replace the tub. The young guy that worked on it was very good and he did a real nice job. It looks good and I have no qualms with the quality either. The only thing I didn't like was that the sales guy said that they would fix our problem about not being able to turn off the water, which needed to be fixed in the basement, then when the guy came out he said he didn't know anything about it. That was disappointing because I really wanted to get it fixed. And it kinda sealed the deal with me to have them do it because they were gonna fix that. But everything else was fine, and I was happy with it.

Several months ago, I had my bathtub removed and a shower installed using Bath Fitter. I liked the length of time that it would take for them to do it and the money. The sales representative was nice and very pleasant. He started out and quoted me an enormous amount of money. And then I said, "Well, I can't afford that. Thank you for coming." Then he said, "Well, I think I might be able to find something for you, when maybe we have some sales coming up." And I said, "Okay, that'll be great. You can call me when the sales come up." They called me back in about a week and said he found just what I was looking for in a warehouse in Kansas City. It was just sitting there, and I could have it at a discounted price. The installer was a hard worker. He worked the whole time. He never even stopped to take a break for lunch. I would recommend Bath Fitter to a friend.

Our new Bath Fitter shower is absolutely perfect! Tom ** was extremely personable and knowledgeable. He was very concerned about making our decision to purchase a Bath Fitter shower a very pleasant experience. After speaking with him, our expectations were high; and Dillon **, our installer, didn't let us down. Dillon's work ethic and expertise installing our shower was top notch. His work was flawless and his demeanor was friendly and professional. Thank you!

Our bathrooms were renovated by Bath Fitter for our home's previous owners. We have lived here for around 18 months. Recently the bottom hinge on the shower door broke. From my first contact with the local office, to the last conversation, I was given the runaround. Each time I called I was going to get an answer "tomorrow". No one ever called me back. In the end the answer was a $200 service call (up from $150 the first time I spoke to them). All I wanted was to purchase a part. I did not ask them to honor a warranty. I did not ask them for anything free. I just wanted to buy a part. In the end we were told the part is made by Bath Fitter and that we have no recourse to get a replacement except to pay for a service call. Please do yourself a favor and keep looking for someone who cares for more than how to make the next buck.

I like the Bath Fitter sales rep. He seemed efficient and knew his job. The installer was here on time. He was also very polite and did the job fast. He was only here for about five hours in total and did an excellent job. He replaced my bathtub and shower stall. He also rearranged the plumbing. Although a little expensive, I was very satisfied with the job and would recommend Bath Fitter to others.

Beware of false promises! I recently purchased a home with a bathtub from Bath Fitter -- you know how they advertise a "lifetime warranty" -- well, not so. The Bath Fitter meaning of "lifetime" is NOT what you think! The Bath Fitter meaning of "lifetime" means -- so long as you own the home. The LIFETIME warranty does not pass when the owner who installed the Bath Fitter tub sells the home. Hardly "lifetime"!

We had Bath Fitters install a tub liner April 18. Everything looked great! The reveal was just as expected and I truly thought the job was done very well. Nov 18 while walking in an adjacent bedroom we noticed that the hardwood floors were cupped as if they have been wet. We proceeded to investigate reasons why and noticed that the tub liner had separated from the back of the wall. When you stood in the rear of the tub the gap actually expanded. Water was getting in the crack and running down the back of the tub, along the floor and under the wood floor. No visible water damage on the walls or ceilings below. Because this was our son's shower we did not notice the caulking issue till we noticed the damage. We cut out peepholes in the sheetrock to see what is going on. Sure enough, after a brief period of the shower being on the water started coming around the tub on the floor.

Everybody was talking about Bath Fitter, how unique and good they were. I also looked at another remodeling company and Bath Fitter was good in pricing. I tried them and the rep came, sat down, talked with me, and showed me different displays and prices. He knew what he was doing. I bought a mold over my bathtub and I also got 2 grab bars and a low shelf. The installers were nice and friendly. They spent almost 2 days and then they cleaned up after themselves. They also showed me how the tub worked. Everything was fine.

I purchased a shower from Bath Fitter a few months back. Their sales rep was very friendly and knowledgeable. He gave me all the information I needed. The installers were very nice and professional, too. They did a good job. I just wish I would've had them install a different shower head. Also, the shower doors are big and awkward. Other than that, I'm okay with the shower.

Purchased tub in 2013. Within 9 months, first sign of floating. Floating is when water leaks under the tub causing water to collect under liner. This is extremely dangerous. Imagine taking a shower on a waterbed. Unfortunately, tub has been replaced three times since 2013. Here we are, almost 6 years since original tub installed and, yes, tub is floating again. Bath Fitter was out Friday to drain, again. It is an understatement to say I’m disappointed.

I checked out what Bath Fitter would do, how they would do it, the pricing, and compared it to others that I found out about. Then I made the decision to go with them. I got an oversized shower replacing a tub and its installation went very well. When they found out I was under pressure timewise, instead of one person coming in and doing it, I ended up with three here. So, I was very pleased. I am also very happy with the quality of my new shower. Though I wish I had been smart enough to realize that I had them put it in too high because now I can't find a shower curtain with the right size. But I figured it out. I got an oversized one and I just drape it every time we're done. It works.

Bath Fitter has been around for a long time and I’ve known about them for years. I suggested to my friend that he might wanna get a walk-in shower, so he did. Then I also decided to go ahead and purchase a new tub and shower unit. I had wanted to do it for years, and I’ve decided to go ahead and do it this year. The first salesman that came to see my friend wasn’t very impressive and the guy who came to see me was fine. The installation process was good and the team did a really good job. They were very clean and didn't make a mess. They were literally there from maybe 7:30 to 2:30, and they got it all done in 7 hours, which is really great. The whole project was really very well done. I like it and I’m very happy with it. Bath Fitter is very expensive but I like the fact that they took care of everything, including the plumbing. I didn’t have to have any other contractors involved as well, which was good.

I bought a remodel from Bath Fitter where they cover up the bathtub with a new product. I also got a little shelving unit where one can put shampoo and stuff in. The sales guy was good, knew what we needed, and seemed to do a good job. He presented the information and then they followed up with phone calls. We had two installations where one was in our rental property. When they came out and installed it, we had some troubles with the drain and we had found out that the stuff was backing up. The guy tried his best to clean it out but he was not able to. So, we had to get a drain guy come in and he took care of it. Bath Fitter said they would pay for fixing the drain but did not. Other than that, we did not have problems in the other installation.

Called Kent, Washington franchise about replacing caulking around tub that is breaking down in places and also splitting. Was told it would cost 95.00 dollars because original project was done back in 2006. I agreed on price. Was told she would call back same day for appointment to have somebody come. It has been three days and still no callback. I guess the project wasn't worth anything because the money wasn't enough. But at least have enough courtesy to take a couple of minutes to call a person back and say you aren't interested in doing job. If that's the way they handle their would be customers then I myself and everybody I know will be told not to do business with that franchise or Bath Fitter company as a whole.

I was very satisfied with my Bath Fitter experience. Their sales guy, Michael, was great and he didn’t try to sell me because the product sold itself. They installed a full bathtub for me and the installer did an excellent job. It’s a good product and I would highly recommend it.

I would like to say that Bath Fitter installed our new shower which we were very pleased with until the handles started leaking as the wrong screws were put in and it was rusted out so he had to come back and change them which he did. Then the other handle kept falling down which he did not come back to fix. Then we had noticed that the toilet was leaking and had to do a claim for water damage only to find out that the vanity that he installed for us was also leaking.

Bath Fitter installed a walk-in bath for our next door neighbor and they were very real pleased with it. I gave Bath Fitter a call to see what they had to offer and the seamless shower is a very good program. The sales rep was wonderful and had a little bit to do with me deciding to go with it. He was such a knowledgeable individual that presented himself well. He didn’t push or encourage it so much. He displayed what he had and left the decision up to us.

From my first call to Bath Fitter in May of 2018 to the day that the job was done on November 14, 2018, my experience has been top notch! My measurement/estimate appointment was scheduled for July 6, 2018 and Dan arrived to my home bright and early (as scheduled). He was professional, courteous and very helpful. Once we made up our mind to go ahead and get this job done I went ahead and called them back to set-up the appointment. I spoke with Nick **, who was amazing to work with. He was so helpful, kind and professional and made this process so unbelievably easy.

The customer service team emailed me a blank form to sign and when I called to inquire about this, I was treated so terrible. They threatened to cancel my installation and keep my large deposit. I had to call a corporate number before I got any service. This was a terrible experience from a customer service standpoint. I could not take my business elsewhere as I wanted to because they would not refund my deposit. Not only was I mistreated, but I was forced to do business with this company or lose my money. I would not recommend them to anyone ever!

I liked Bath Fitter's one-day service. I liked the idea of them just going in over the existing tub because the only way of getting it out was to break it. I also liked the idea of them coming in and putting the line over it. My house is what they call a story and a half, with a bathroom wall that isn't straight. It slopes with the roof. It wasn’t something you run into every day so I knew it was gonna be a rough one. Chris, the man that installed it, said it was the roughest one he had been on in 14 years. Nonetheless, he did a great job. He was very conscientious and customer-minded. He wanted things right. He put the tub and shower in and they looked great. I'm very happy with it.

The Bath Fitter tub was a gift from my husband before he passed away and the tub is beautiful. It looks just like our tub but they redid them. When they fixed them, it didn’t look like it had ever been our tub. They put everything installed and our tub is spanking brand new. One man came out and did all this work. He was really nice. Bath Fitter did a great job and I'm very satisfied.

The sales rep at Bath Fitter brought the supplies out and we were able to take a look at how the different colors and patterns would look in the bathroom. Also, he explained what would take place. We had the bathtub removed and the shower stall put in by Bath Fitter. The installation team was very thorough and very fast, although there was one point where the guy that was installing the shower stall had asked if we could help hold something because it was a little hard for one person to do it but we had no problem with that. We love the shower. Also, we had the non-slip flooring installed, but it was very slippery without the over-coating, so we called them back and they came out and put the coating on. Now, it works really well. We had a good experience. Go ahead and use Bath Fitter.

We met with the sales associate on October 6th, gave him a substantial deposit and were assured we’d have our shower installed before Thanksgiving. It’s 3 days past Thanksgiving and I still don’t have my new shower nor do I have an installation date. I’ve contacted the sales rep twice and he had an admin call me back, an admin who was unable to answer my questions about an installation date. The clock is ticking, Bath Fitter... next call will be to the Better Business Bureau, right after I call Bath Fitter to cancel and request a full refund.

We had a tub that never got used so we decided that that would be an option for installing our shower. I knew Bath Fitter from a television ad, then when I was at a trade show, I stopped by a booth and asked the people there if they were the company that had the ad, and they said yes. A salesperson who was fine and positive then came and talked to us. Then, the person who measured was efficient, pleasant and got in and out quickly. The installer was also great and super fast. Our shower was installed this summer with no pain for us. It was very nice and very little mess. The whole setup is on the expensive order, but it is a decent value for what we wanted. We paid for efficiency and us not having to do anything. So, I have already been telling people, especially for those non-DIYers like me, that they should call Bath Fitter if they want an updated tub or shower.

I have heard about Bath Fitter before and their reputation was pretty good so I figured to give them a try. I purchased a shower enclosure from them three months ago. Their sales rep was great. He knew what he was talking about and answered every question we had for him. As a matter of fact, I told him I was gonna give him an "attaboy" and he goes, “No, that’s all right. You don’t really have to.” But I did anyhow. Then, I was surprised to see only one guy for the installation. He was on time though and got right to it. He came up at the stairs from outside and carried all the stuff up. I told him that if he wanted to leave his tools up, he could. It was a long haul from bringing all the stuff up but he never complained about it. He knew exactly what he had to do and did really well. I was impressed with him the whole operation which took two days. Although Bath Fitter's prices are a little high, I’m still happy with the whole project.

We bought Bath Fitter because of their price and then we had a problem. The gentleman that was installing our tub from Bath Fitter had a tool that damaged the new tub, but they got it replaced in a plenty of time. I called to see if I could be credited in any way for the inconvenience, and I was. I was also satisfied with the work that they had done. I would recommend them.

I really like the idea of the bathtub liner and acrylic surround. The product is very good. My problems were with the installer. After the installer left I realized that there was a lot of debris left inside of the wall where he broke tile and plaster from the old wall to place the new shower control. I only knew about the debris because it all fell into the closet that backs on the bathtub wall where there is an access panel. I thought that would be the end of my problems. We were told not to use the shower for several days.

When I moved first bought my house and moved in, the shower downstairs was so old and cheap. The floor at the bottom of the shower was cracking, too, and I figured it was time to have a new shower put in. So, I contacted Bath Fitter. Their price was more reasonable and less expensive than other companies. I also liked that it took them quicker to do it. With Bath Fitter, my bathroom was only closed down for one day versus another estimate I received that said it was gonna be closed down for three to five days.

We had a situation of black mold coming through the tile, so we needed to do something. And without talking to anybody else, I went right to Bath Fitter. Their reps were knowledgeable and enthusiastic. Their people reviewed the area and determined the best measurements to do what needed to be done. They measured three times and even on the third time, they still had to go back and recut the tub because it was still a little too big for one spot.

We had a three-feet-deep garden tub put in. But it was not working for us, so I had to get rid of it. It was a nice tub if we had been in our 20s or 30s. I put the work that I needed in Angie’s List, but everybody that called me back said that they could not do the job. Bath Fitter was the only one available. The salesman was really nice and he knew everything. But the lady that does the finance part needs some customer service correction. She talked to old people in a demeaning way.

Other companies come and go, but Bath Fitter has been around for a long time. They had a display at an RV Show in Columbus, which reminded me that I should really call them. My shower was starting to look pretty ratty and I had been wondering what I was gonna do. They installed the shower with the grab bars in May. And I have no complaints about the installation.

Due to a "miscommunication" from the sales consultant I have been left with a tub that's been installed floating an inch and a half above the ground with only sheetrock screws holding it in the air. Also no drain or overflow hooked up. Contact with the local office has brought no resolution or attempt to make thing right.

We bought the house six years ago and the shower tiles were all original. But there was some mold in the tiles because they were cracked. My bathroom was disgusting and I have kids, so I wanted to invest in doing the remodel. Plus, you get a return on your investment when you go to sell your property. So, I figured we'd start with the bathroom then we’ll go to the kitchen next time. My mom and grandma saw Bath Fitter on TV and told me about them. When I talked to their salesperson, Jane, she was personable and cool. She was motivating and she made sure that it was right for me. I did a couple of revisions to the order after I had originally placed it, so I called her back. I originally ordered the cheapest flat tiles but I ended up wanting the subway tiles. So, I revised that and I upgraded to a curved rod versus a straight rod. Jane was always super cool about it and we did a lot of emailing back and forth.

We had used your Bath Fitters years ago in one of our other houses and decided to use it the second time because of convenience. We had already been through the system, and it doesn't take forever to get the bathroom done. The gentleman who came to our house was very professional and very nice gentleman. He explained everything. He left the area clean and you wouldn't even know he was here.

On the day before my scheduled installation I called to confirm the installation. I was told that for some reason I wasn't on the schedule. This was after arranging for both myself and my tenant to be available for the install for 2 days. The new schedule was a month later when both my tenant and I could be available again. Then during the installation the installer damaged the ceiling outside the shower area. He also built a wall that wasn't anywhere close to square, looked horrible.

New Shower Estimate/Install - The whole process from start to finish was very professional and the people very personable. Not qualities you find together in most companies. Both the estimator and the installer came on time on their scheduled days. Again, very professional and friendly. The estimator wasn't pushy in the sales pitch and really listened to what our tastes were for our home and helped us make the right choice for our home.

I ordered my Bath Fitter in June and then they put it in the latter part of August. It was just one guy that came in and installed it. Within seven hours he was done, and then he showed me how to do everything and how all the parts were showing. I like my Bath Fitter. It's very nice and I haven't had any issues with it. There's tiles on the wall that are regular tile size around my tub and then I have a corner unit, and glass shower doors put on. The only thing I don't like about the glass shower doors is that the handlebars hit against the glass when you close the door. It should have rubber stoppers over the handles. The glass door hits the towel bar when you close the door. If you close it real fast, it smashes up against the other door, and I'm always afraid. It's not gonna break because it's tempered glass, but still it's a weird way they made it.

Bath Fitter seemed to be the best one to do the job. They took out my tub and put in a walk-in shower with the grab bars and a shelf. The installation took a day and a half because it was a lot of work to pull out the old tub and the installer was excellent. He also cleaned up everything. And their representative was nice and he even called to follow up a week afterward. My walk-in shower was the best $7,500 I ever spent. I love it.

My experience with Bath Fitter was positive from beginning to end. My husband called and they sent a man out name T. ** within one day. He asked to see the space we wanted redone and then, he showed us what they offered and let us chose what we liked. He was never pushy upon completion of our purchase. He gave a 6 week estimate of when they could install. Well 3 weeks later they have installed the new lining in the shower stall on the first level of our home and I am very happy with it. D. ** came out yesterday and spent ALL DAY installing our shower liner. He didn't take time off for lunch, he worked very hard all day. I am very happy and pleased with how well they did their jobs. Thank you and I would recommend them to you.

The remodel of our Master Shower was done in two days and looks wonderful. Your installer TYSON was pleasant, knowledgeable and thorough. He worked diligently and updated with anything "need to know", he cleaned up after himself, and was a joy to have in our home. It is really nice to see that there are still QUALITY employees out there. Thank you for sending the best, having him to the best, and making my vision a reality. I am impressed, and very thankful to have found the right company for this job!

The installation went well and the bathtub/shower area looks great! A few things though. I wasn't aware they would remove both of the soap shelves and not replace them. The salesman had asked me if I wanted a new shelf installed but I declined. Had it been made clearer that the shelves would be taken away I would have definitely ordered a new one. Secondly, I wanted a new shower head which the salesman told me could be done. However one of the installers said on his paperwork it stated, "Customer would supply shower head." This was wrong. I never agreed to that. They came up with a shower head which was nice but it's terrible.

I recently became blind and the VA took out my tub then put the shower in for me. For that, my friend and I drove to Bath Fitter and talked to Helen, and we felt that we would get what we were paying for through them. They showed me through their warehouse and what they had. One thing that I liked about their product was that everything was gonna be in one piece, the walls, the tub that fit into it and the shower, so there were no seams. It also helped sway me that the shower-end in the tub had little dimples so it wasn’t slick. When you stood on it, it was like little suction cup. I tried one out there and it was good. And then, one man worked on the installation, he got everything ready on the first day then came back the next, and put the shower in and hooked it all up. Bath Fitter are good people and we were happy with the work, except, they sent my paperwork to the wrong place.

Mid-September 2018, we had Bath Fitter to the house for a quote. Although it was pricey, we felt the job would be done quickly and we could continue with the rest of our home upgrades. It took almost 3 weeks to hear from anyone with how and when the install would be scheduled. Because they don't work weekends, we had to take a day off work which needed to be pre-approved. First frustration. The installation happened on October 19th. Randall was our installer and my husband was with him all day. Randall had him assist with several tasks, which he was very happy to do. When it came time to install the tub drain it was found that it wasn't deep enough. Randall only had one size in his work van. We live very close to their warehouse so we asked if he could get the right part. Randall called the office a few times and then went to get the part.

I purchased a tub, surrounds, and glass doors for two bathrooms. The Bath Fitter reps came out, looked at everything and gave me a price that I couldn't believe. I said yes and once everything was done, they came out and installed everything. Everything was done well. We’ve been using the bathrooms for about five months and they work great. They’re easy to clean and Bath Fitter did a great job.

I liked Bath Fitter's prices and I purchased a tub and the walls of my bath from them. Their rep was very professional and he knew what he was talking about. Thereafter, their contractors and I communicated very well. He did the installation in one day and let me know what he was doing.

My experience with Bath Fitter had been excellent. We have a small bathroom with a huge tub in it and we had them cover the tub and do the wall. It was amazing how doing that changed the whole bathroom. The people from Bath Fitter told us that it would be an excellent way for us. We were excited to know that we would be able to do that and it would look great instead of having to redo the whole thing. We also had a grab bar put in. Everybody was very nice and they helped us with everything. I felt like I knew them forever. The lady who came here to do the sales presentation was amazing and she knew everything. The installer was great as well. We loved that when he came in, the first thing he did was lay runners so when he was going in and out, there was not a speck of anything anywhere. He had to go through the living room to get to the bathroom.

Bath Fitter promised one-day installation and they offered a lifetime guarantee. The sales representative was great. He was really knowledgeable and very friendly. We converted a bath into a shower, and we liked the quick turnaround time. We were a little surprised they only had one person doing the entire install, but he seemed to know what he was doing. And they had told us it might take more than a day, but he got it done in about five hours. We really like our shower.

My wife liked Bath Fitter and their one-day installation guarantee. The salesperson was good and helpful, too. Bath Fitter did a complete tear out of the old tub and installed a new tub in September. The installation was great and it was done in one day -- not even a whole day. The installer was a nice guy. We called them with some other questions even after we set up the tub and did a couple of add-on things, and there were no issues. We are very satisfied with our decision to remodel with Bath Fitter. I'd recommend them.

The Bath Fitter salesman was good except for not explaining this water flow issue on the shower. I spent $5,000 for a new shower and bathtub but I'm not very satisfied with the shower. Bath Fitter put in a shower head that controls the flow of the water for energy/water-saving purposes and I'm unhappy with that. The water is so weak that you feel like you're not getting rinsed off. It was never explained to me that that would be the case when they installed it. The installer told me that I can go in there and take something out to open the flow up. But they should tell you about that water flow upfront. The company needs to really stress that.

We had Garth come out and look at our need to replace our shower, he explained Bath Fitters would do all the wall and shower start to finish and all we would have to paint the wall, which we agreed. After the work was done I asked when the wall would be mudded and taped, the builder he couldn't understand English then. I have called Garth the salesman 3 times, the Orlando office and talked to Tammy once and Angie twice, now I'm told that was not in the contract. When I agreed to 6500.00 it was not for a job not completed. I see the owners thank pp. for their 5 star rating. But I do not see anywhere they are helping get the job done correctly for the others. Now after a week the shower head is leaking. Will I hear back after the check has been cashed?

I couldn't get the dirt and grime stuff off my old tub so I'm doing something at least once a year. I decided to go with Bath Fitter because of the way they do it. They want it right over the tub which I really liked. I was impressed by the sales rep and installation didn't take them very long. I was happy just to do it. There was no different mess because it just went over the tub. The installation guy was there about 8 o'clock, and he had it done by noon. I love it.

We love the install we did with Bath Fitter. We redid a whole bath upstairs, which involved a tub and enclosure. It's a major operation and everything went great. In fact, we loved it so much that we've ordered a second install. There's a standalone shower area in the master bathroom and we're redoing that with Bath Fitter. Then we're finishing the basement and we're gonna go with the Bath Fitter product as well. Bath Fitter is really the way to go.

I didn’t wanna deal with pulling off 50 years’ worth of tiles. It’s expensive, and there was already a Bath Fitter in my new apartment that looks better than I thought it could. The sales rep was great. She was very attentive and helpful. Installation was quick and the techs were efficient. It’s a little overpriced, but it’s worth it when you think about all the time that goes into a full bath renovation.

Bath Fitter does a good job. They came and talked to me, and I liked the deals. Their sales team was also very good. I bought a walk-in shower from them and the installers got it done in one day. They cleaned up very well too.

I researched about Bath Fitter and looked at the complaint and also at the good things. I went with them due to the salesperson who came to the house. He’s from Millville and I know of him. I knew he wouldn’t lie to me. He was extremely friendly and very informative. Whatever he said that was going to be done, it was done and I was impressed with that. The person who came and did the installation was very nice and informative as well. He did everything perfectly and made sure everything was leveled. I build my own house as a contractor or subcontractor myself. So I was up there with him and he didn’t shortcut anything at all. Although, we haven't used the walk-in shower that we bought from Bath Fitter yet, the experience with them was okay. I appreciate them and advertise them to others.

I had Bath Fitter put in the tub liner in our tub. Their sales rep was great and nice. The installer was super and the installation was done in a day. I was extremely satisfied except for one thing. I had some hand grips in there to keep me from falling and I had told a friend of mine that needed them for her mother that they can have them because a new one is gonna be put in. But I didn’t realize it was taken and I was told that they were in the scrap pile. Other than that, everything went well.

We called Bath Fitter and had the guy come out. We liked that the sides were formed and there was no leakage. The salesman was great and we talked about the bath, and we laughed. Bath Fitter took out the bathtub upstairs and put in a bigger shower. The installer was really good and he answered questions if I had anything at that time. I had another installer take out the shower that we had downstairs and make a bigger shower for my son. Both of the installers were great and they cleaned up everything. We're just thrilled with Bath Fitter.

Part of the problem of reviewing/researching a company that runs on a franchise system is that one franchise can be very different from another. We found this to be evident in our dealings with Bath Fitter. A little more than 10 years ago we had Bath Fitter, Stoney Creek install a unit in our upstairs shower. They were professional, courteous and the product was, and continues to be, fantastic.

Bath Fitter made our bathroom look a whole lot better and safer. When you shower, you don't slip at all. It’s also very attractive. They put a corner shelf and towel hangers as well. The installer was on time and he brought all his equipment in. He was up in the bathroom, and he was very quiet. He turned on his radio very quietly, and I only realized that he had it when he invited us up to see the bathroom when it was finished. He was very efficient. The work was done very quickly. I thought it would be mostly the whole day, and it was not. All the sealing that he did so water can’t get in was very, very neatly done. There was no residue of any kind. It looked brand spanking new. We're very happy and very satisfied with Bath Fitter. We showed them to friends and have spoken to people who have the same situation as we did with an old bathroom.

Bath Fitter brought the right combination of quality, technical capability, and customer service altogether. They gotta be a hard sell and they’re very expensive. The way that the sales team provided the presentation and led me into the various choices and reasons for doing it was really good. The follow-up was there as well with the technical people. They, too, have the right quality and tools and expertise to do the job.

We decided to go with Bath Fitter nine years ago. We had our tub and surround covered. We were happy with how it looked. I see that a lot of the positive reviews are for reason installations. We would've given it a similar rating. Now, however, things are very different. The caulking gave out. Water got behind the wall and tub. We have a big bubble in the floor and water stains on the ceiling of the room below. Apparently, the site states that the existing area is made secure before the liner is put on. This doesn't seem to be the case. In addition to this, the moulding that runs vertically on the corners is coming off. No adhesive underneath. Of course, the lifetime warranty they lure you in with does not apply to any of this. They are telling me it is over two hundred dollars to drain and re-caulk.

Bath Fitter did an awesome job. My husband had trouble getting in and out of the tub, and they took out our old tub and put in a shower. We also had a grab bar put in. Bath Fitter's salesperson was awesome. He was comical, and he explained everything. The installer was great, too. He explained and showed me everything that he was doing. I sat in the kitchen and I watched things. And I asked questions, and he answered them. He cleaned everything up. I would recommend Bath Fitter to anybody.

We had an old bathtub/shower in our kids' bathroom that was cracking in the bottom and clearly a piece of crap from the beginning. We called Bath Fitter and Robert ** came out, explained everything and arranged to replace our old crappy tub with a new Bath Fitter shower. We got a double shower head, handrails and corner shelf for shampoo etc. We could not be more pleased with our purchase! Extremely easy installation process, well made and sturdy. Sooo easy to keep clean! Do not hesitate to replace your old crappy tub with Bath Fitter.

I bought my whole enclosure in the tub area from Bath Fitter. I decided on that after their sales rep came and I thought it was great. The installers were great, too, and they asked me how I wanted things. Bath Fitter is great to work with. I've recommended them to my granddaughter.

6 days ago, the entire bathroom flooded and we saw water stains in the dining room below. It turns out, the previous owners had used Bath Fitter in 2006. I found out only because it appeared to be a liner, and I thought who better to fix it. The liner had pulled away from the tub/silicone had loosened, and the space between the tub and liner had filled, then overfilled with water. As it turns out, it was a Bath Fitter product. Although they had a lifetime warranty, as new owners, we are not eligible for it. That's unfortunate, but we were not expecting the services to be covered to begin with, so no big deal.

On October 3rd Jorge removed our tub and installed a walk in shower. It was great having all the work done in one day. The service from the estimator to the installers was excellent. We would highly recommend Bath Fitter to family and friends.

Wicked awesome job installing an enclosed shower unit. Trevor and Bill gave us exceptional service. Diligent to the task. Installed as agreed and solved problems professionally and precise. I swear the shower looks 100 x’s better than the picture. They take care to set up and clean up without making or leaving a mess. I think they even wiped off their prints... anyway, they did as agreed, for cost as agreed and the product itself is as high quality as I have ever seen. Well done Bath Fitter.

Bath Fitter is expensive compared to other companies, but it wasn’t much of a mess and we like the quality of everything on it and the workmanship is good. We had them remove a tub shower and install a shower in with grab bars and shelving for soap and shampoo. The installer was a good kid, very conscientious and careful.

Bath Fitter was the only one that has a one whole unit. The units have seamless walls, so that was a better deal because we don't have time to be re-caulking things. All the plumbing in our bathroom was included. They gave the shower bars, a shower rod, and all the fixtures too. The bottom of the shower is wonderful, so I won't slip. I have problems and the installer put the bars in a good location.

We're very satisfied with Bath Fitter. I like the fact that the product was a custom-fit and it wasn't a shell put over an original. They were going to tear out and put in the new custom-built shower enclosure. Plus, they guarantee their work and there was a quick turnaround. The sales rep did a great job too. He explained everything, took good care of us and made the experience easy. The installer was also professional. He came in and took care of business. He asked if I had any questions, showed me what he was gonna do and did great work. It's a beautiful set-up and Bath Fitter does a nice job. I would tell others to definitely take a look at the company.

My sister had her bathroom put in by Bath Fitter and I saw how beautiful it looked. I really loved it and we decided that we were gonna do it for me and my husband. The sales rep was a really nice guy and he made me feel really comfortable and secure in what he was doing. He was knowledgeable and informed me what I needed to know. Then, the installer did an excellent job. They provided me with a beautiful shower and a tub. It really looks nice. Also, I have a shelf and two of the handrails. It looks excellent and it's great to get in the shower. I am extremely satisfied. Call Bath Fitter. You would be very pleased.

I was at a home show when I started looking at Bath Fitter and I liked that they could get things done quickly. They installed a bathtub for me and it went very well. The reps were professional and very friendly. The bathtub is very good and I love it.

I saw a Bath Fitter van in the neighborhood and it piqued my interest. I looked them up online and I knew they could go behind walls. If there was any kind of other conditions they had found, they'd be able to remediate it. A lot of people would start charging a whole bunch of stuff 'cause the condo is not super old, but it looked like they had gone back and then the piping had changed so I didn't know what we would be dealing with. The person who came out to the house was the manager. He was knowledgeable and was able to do the entire spiel. He was able to answer all the questions and there was no pressure to commit.

Bath Fitters respond and was able to resolve this issue with us to our satisfaction. Thank you!

A neighbor down the street had some work done by Bath Fitter. I also noticed their company on TV and seen the options that I had as far as getting my own bathroom done, so I went with them. Their reps came in and did what they were supposed to do. The plumber raised the shower up higher and it made a big difference. It was much better than when it was kinda low from the jump. But the guy who came here had to leave twice to retrieve certain items. It was no big deal though and he caused no convenience. He explained to me that the truck he usually drives had a flat to it and at the time, he was driving somebody else’s truck. So, it was all agreeable that I could see why he had to go back if he didn’t have a certain piece that he needed to complete the job.

Remodeling with Bath Fitter was gonna be a quick process and we wanted someone who could really focus on the shower area, which was exactly what we needed. Also, their rep came to our home and talked to us about some of the options. We also talked price then my husband and I decided that that was the direction we wanted to go. We got a walk-in shower enclosure and when it was installed, the rep let us know what he'd be doing and what time it'd be done approximately. He stayed right on track, so the installation was very good. I would totally recommend Bath Fitter. They seemed like a great company and their reps were friendly. It also seemed like if we had any problems, it wouldn't be too difficult to get in touch with somebody to get the problem resolved.

I requested an in home estimate from Bath Fitter. My direct contact was always the office person Lori. On 10/2/18, a representative, Lisa came by, completed measurements and provided an estimate. The estimate was for 5,000.00 to install a tub & surround. At the time, I wasn't aware that the price was outrageously high for my very small bathroom. Lisa advised that I would need to pay $1,000.00 deposit. She stated that, If I changed my mind, I would have three days to cancel. We agreed that she would wait to hear from me before anything was ordered, because I was going to look into financing.

My mother recommended Bath Fitter. They got a flier in the mail and passed it along to me. I looked at other possibilities, but there aren't a whole lot of them and I recognized Bath Fitter's name. The rep did a standard salesman thing where he started in the middle, then went up high and then he let the customer make the decision, but there was no pushing or shoving. I made it clear from the outset that I was going to be making the decisions and we started out talking about doing the whole floor-walls, but settled on getting just a tub liner and a soap dish to cover up the hole that was in the wall.

Bath Fitter has a good reputation and I had them put a shower in over a bad shower. When I met with Gary, their sales rep, he described the whole remodel which was a great idea. He was very clear. He showed all the benefits then set me up and got me the financing. However, I saw white stuff coming in the drain and it seemed really strange to me. I had concerns afterward about that white stuff and I thought I would see a pipe when I look down the drain. I took pictures and sent it to Gary and he had somebody come out.

Tub cover was nice, and drain looked good. But when it came to trimming the sides it was a bunch of caulking, looked terrible. Talked to salesman about it twice and nothing was done. Was going to have them do more work for me, but not now.