Axiom Eco-Pest Control Reviews

This happened right before I had to make a trip to see my ailing father and mother, who live 1700 miles east of me. I ended up staying out there to help take care of my dad for close to a month. I, just the other day, felt caught up enough with things, so I called Axiom with the intention of cancelling the contract. The representative on the other ended, it seemed to me, was not listening to word I said. I told her at least 10 times that I wanted to terminate my contract. Each time she replied with some version of how she could maybe reduce the amount of payments.

I finally asked her if she was a human, for real, it was that bad. So then she tells me she will find somebody who can take care of that for me. She came back on the line after a minute and says that the person will have to call me because they are currently busy. Never received a call, she would give me that person's name and number. The entire ordeal has been maddening, stressful, and totally frustrating. I will be writing a letter to the Attorney General of Colorado and Senator Elizabeth Warren, because Axiom's business model is obviously grounded in predatory sales tactics backed by an inaccessible management team who are clearly basing their success on the amount of dollars they can snatch from the unsuspecting public.

Rambo began spraying her “magic dust can” of chemicals by pointing it towards the ceiling vents. *Note: she was maybe 5’1” tall. I offered her a step ladder but she declined and said it wasn’t necessary. My daughter immediately took my granddaughter and my small dog outside to safety. As she was heading out the door she asked Rambo what chemical she was using, but Rambo had to read the label on the can as she was clueless, but she reassured us that it was safe for people and pets to be around. WRONG answer Rambo. Next she proceeded to go outside, but this time in full force with her backpack sprayer, (no mask or gloves). She came from around the corner without any notice, spraying like crazy with my little dog laying around the other side of the corner. My daughter yelled at her to stop and to give her time to collect her child, toys, and my dog, only to retrieve back into the house after she’d just finished spraying.

The only other alternative was to jump into their car and leave, except they were visiting from out of state and were planning on staying for a few days, not to mention it was 105* outside that day so leaving even just to go to the park wasn’t a pleasant option. After Rambo left I looked at my carport where she’d nearly collided with us, and there were things like patio chairs, an umbrella stand, my dog’s food & water bowls that were literally dripping wet. This was unacceptable and I was furious.

Without listing all of the chemicals she used I can tell you that I myself have researched them, and my daughter happens to be a licensed tree & landscape contractor, as well as a certified arborist so we’re well educated about the chemicals and their dangers to humans and animals. Several hours after this incident my dog began wheezing and her eyes began to run excessively. I was ready to take her to an emergency vet if she didn’t improve within an hour. Thankfully I was able to get some veterinary advice via Zoom and gave her some meds I had to help relieve her symptoms.

The ending results with Axiom are: they’re sorry about their “technicians” actions and they’ll make sure to only send their “lead technicians” in the future. I told them that wasn’t going to work for me as this was far too serious and I don’t trust them, nor do I to ever want them here again. So now they want to charge me $468.00 for early termination fee (which is supposed to be $299). However, if I choose to continue my service with them until my termination date I’d be paying a total of $480 which would consist of 4 services/billing cycles. Due to their total negligence and unsafe practices I don’t feel that I owe them anything.

What they don't realize is that there are laws to protect consumers from deceptive sales practices such as these. They told me that their contract overrides the TN State law which is incorrect. The law I'm specifically referring to is listed below. Cooling Off Rule under the “Tennessee Home Solicitation Sales Act of 1974 (Tenn. Code Ann. § 47-18-701 et seq.) I hate being taken advantage of and I hope I can help others in the future to be aware of companies such as these.

Overall, this company uses very shady sales tactics, scheduling is a mess, and customer service is very hard to get ahold of. Then when I finally got ahold of them and spoke to a manager, she admitted she saw the issues we were having, apologized for their shortcomings and for how the salesperson treated people but... she was still trying to enforce the early termination penalty fee of $300. Then after I said that was not good enough and I just wanted to cancel and for them to waive the fee, she said the best she could do was reduce the fee to $150. Due to the illegal pressuring tactics and horrible service, I want the full $150 waived but they would not do it. I have seen many complaints similar to mine about this company so I want the BBB to know they are NOT a good company and they use scary pressure sales tactics (and try to blame their marketing company)....