Andersen Windows Reviews

Andersen Windows is one of the top dogs. It only took them three days to install the windows once they were received. My windows are better than what was there before.

I bought several replacement windows from Andersen and they're good quality. They're expensive but overall, I feel positive about it. Also, the people that I ended up dealing with were fine.

It was an awesome and easy experience with Andersen. They set up, came out and measured. I like the fact that they measured each window and made the window fit that opening. It wasn't like a generic window. I had 12 windows altogether. I put 10 in, which took a day, and then two which took less than a day. My house was built before 1920. Some of the windows didn't open. I had the old rope and weight inside. Some of them broke off. When it'd be windy out, 25 miles, my windows will rattle. But, the first night they put them in, there was a fire truck that pulled up outside and I never heard it. That's how sealed up the house is. It would have woken me up before.

My family has always had Andersen Windows. I'm from Minnesota, so I'm familiar with the brand. And we've replaced a few of our windows in our house over the years and have been impressed with the quality. So, we just wanted to replace the rest with Andersen windows as well. Some were fixed and some opened. Who we ordered the window replacement through, Windows by Jeff, gave us a six-month time window. And that's what it took. They were extremely hardworking. Had strong attention to detail. They were so good at what they do. That's why we felt comfortable going back to them. And they did an amazing job. Compared to all of the home projects we've done, they have been the best to work with. I would recommend Andersen Windows. The products hold up, and you won't be disappointed.

We have a new construction home, and we used Andersen Windows in it. They're great windows, and the installation was perfect. I would definitely recommend them.

I've had Andersen Windows in the past and I’ve been happy with them. I recently put all new windows in the home and a sliding glass door. My guys were excellent. I know them from Baltimore. And I sent them to a Delaware property that I own. I use them for clients as well. And they're always trustworthy. Their prices are reasonable for the quality. When they took my sliding glass door out, they noticed that I had a rotted seal. And instead of just putting the new door in, they went to the hardware store. They got lumber. They refortified it before installing the door. So, they go beyond and above. My products' quality is good. Their durability is lengthy. And it's easy to order replacement parts or screens if you need them.

I purchased an Andersen 3000 storm door and installation through Home Depot. Everything was great until yesterday, exactly 1 week later, the screen and glass slid out of the frame to the bottom of the door on its own. The door self closes so it wasn’t slammed, just poor quality control or poor craftsmanship. I assumed Andersen was the best, I should’ve came here and seen that 1 star reviews almost equal 5 star reviews. Had I done my research, I’d probably have gone elsewhere.

I built a new home in 2020 that included an Andersen 200 series sliding patio door. Whenever there is a breeze air is leaking through the center seal. The local tech was called but couldn’t repair it. I have called several times but he will not call back. I contacted Andersen and showed them the problem with the seal. The tech felt the seal was defective and sent me a new one. The new seal is made the same way. It appears there is a problem in the manufacturing of the seal. I asked to talk to engineering but they would not allow that. I have spent many hours on the phone and have not gotten anywhere in resolving this issue. This door is defective and Andersen refuses to acknowledge that they have a problem.

My husband has got Andersen Windows in his house from over 30 years ago. But we got one window that needs to be fixed and we just had the sliding doors put in. We were going to wait till it gets warmer out because there are two blinds pinched inside the sliding door and it looks like they're gonna drip water off the blind. So we got the blinds inside the door. The guy put them in and I called him and he said they could come out and just put that in. It’s not a problem. But we weren't going to have him come back out and do it because he just put them in and it was cold. I told him I wanted to wait until it's a little warmer. He said I could call whenever I want and I can wait till summer. He was a nice guy and I was very happy with him.

I have mostly slider windows but I have one double-hung. The installer's work ethic and timing were great.

We ordered the window during COVID so we waited a long time. But they are installed and they work okay. The company who installed them knew what they were doing. The quality is good and we're thinking about replacing other windows in our old house with Andersen.

We were looking for a flush system but Andersen didn't order it. They ordered another system that is not flush, which is like a standard threshold. They're helping work around that because they know that was a mistake from their side. So we are adding some plywood to raise the floor inside, so it matches and seems to be flush, which is not flush by design. But the experience was okay because it was not what we wanted, but they're working around it. It looks okay, but we haven't used it yet.

The patio door installation was fine though it took a lot longer than I anticipated it would. Also, one of the grills was missing from the original shipment. When they finally did send the replacement, it was the wrong size. So I'm waiting for the next grill which is alleged to be sent to my home in Raleigh on February 3rd. I had existing Eagle windows and doors and I want to continue on with that same grade. But Andersen is very disappointing. They are unbelievably expensive. They were $12,000 for one pair of doors and I'm not happy at all. Also, the quality is terrible. I won't be doing business until they improve their quality.

The Andersen windows are really good. I got sliders on two of the big windows and regular ones on the smaller windows. As long as you have them locked, they block a lot of noise. Also, we get a lot less draft as long as we have them locked shot. It's a lot better than the windows we had.

Purchased a Andersen model 400 French Door Unit. Came in. Was delivered. Problem with internal mini blinds. Sent new door. No support on labor for a obvious factory defect. It was a factory defect and was noted the day of the installation. Beware once you purchase it your responsibility to replace things. The sealed internal had 161 blind panels on one door and 160 on the defective side. Now I have to take responsibility to change out all mechanical parts and reinstall the replacement. If anything goes wrong in that process it will void the warranty because I am doing things that are done at the factory. Not a good practice. Never again from them.

I've always liked Andersen Windows. So, when they offered an impact window and we decided to upgrade our house, we chose to go with it instead of having those little tarps things that go over your windows or wood over your windows during a hurricane. I called up Ford Lumber from Alabama because they supply the impact windows. The tech came out. And I asked him the different windows and he was obviously sold on Andersen because he sells a lot of them. He also offered other things. But we chose the Andersen because of the reputation.

Everything went excellent. We were very happy with the price and the workmanship. The only problem was the delay in getting the initial windows because the time frame was tough with COVID. It was approximately 9 to 10 months, but part of that was due to our schedule too. We were leaving for the winter, so we had to postpone it a little. Overall, we're very happy with the Andersen 100 Series product, and we were very happy from start to finish with the whole project.

We got the Five A-Series sliding doors with firebricks on the outside and wood on the inside. We ordered a factory stain on it. But it wasn't even close to the actual sample, which I thought if the factory stained, it would be more consistent. There are some defects with some of the cutting on the wood interior around the glass, and we're working through that.

The door is fine. The company that installed it was awful.

We changed from a window to a door. It's helped tremendously for the dogs. I'm happy with the product. Everything's working good. I liked that we had the option to custom make it 'cause I don't like sliders. Andersen Windows had all the different options, whether it be wood or a different kind of material to put in there and different glass types. It looks more window-ish and not a standard slider. They had a lot of color options too.

My Andersen Windows is as good if not better than what they replaced that were also Andersen.

The windows look good. They're expensive windows. But I'm happy with those.

Andersen Windows has good quality windows for high price.

We have an Andersen storm door. It’s a full glass door where the screen and windows slide into itself. The screen is built-in and the window will slide into the bottom part of the door. The door works well and we like not having to take the glass out to put the screen in. We're having a very good experience with the door. It looks like it's a quality product and we are loving it.

I chose Andersen because they're almost the best of the windows. I ordered them and they're fine, except two of the doors were put in incorrectly, and last winter, I had snow inside the house. I waited. Finally, they fixed one door, but they also have to take off all the trim around the sliding glass doors so they can be put in properly, which wasn't done. Andersen's coming next Thursday, and the trim is coming off. I've been waiting for a repair of the Andersen door for over a year, and I'm up to my eyeballs with this, but it's not Andersen's fault. It's the contractor. However, I know they have to be very tactful because they like my contractor and he buys a lot of Andersen products.

I live in Minnesota. Andersen Windows is a Minnesota company. I knew that I wanted an upgrade and I was hoping that by being local that they wouldn't have the supply chain issue. The rep I worked with was very knowledgeable, nice and helpful. I like the quality of the windows. They did a really great job. We had one issue where a window was broken, and then when they got the replacement, that was also broken. But everything was communicated well and everything was good.

I got an Andersen 400 slider. I liked the way the product worked. It was an easy slide. But I’m having regrets because it's been over a year and Andersen hasn't replaced the screen door that doesn't work. You got to pick up and move it to get it to go anywhere. They've replaced it once and they're not replacing it the second time. I'm not really happy.

I purchased three sliding windows on a Florida room. It took a little over two months to get them. This is a wide window. It's almost 15 feet long. It took quite a few men to pick this big thing up and set it into the wall. They did a great job. They cleaned up and caulked everything. Everything was perfect when they left.

I liked the Andersen Windows. They looked more like the windows I was taking out. They're wood on the inside and they're clad on the outside. I'm very pleased with my windows. The installers were very exact. They showed up and did what they said they were going to do.

I'm not impressed with Andersen Windows. Every window has screws exposed that are shown and I feel like that's very poor quality, except for our picture windows which look beautiful. The quality of the cuts where the handle is to lift the window, you can see chipping on the corners of where they notched the part out. You can tell it was done by hand. If they had a machine do it, it'd be a lot cleaner.

Getting the windows from the factory was very delayed. But the installation was close to what I was told. But there were many issues with the installation. Their clean-up was not good. I had to bring a lot to their attention. Most of the things that I had to bring up were addressed. But we're still waiting for some stuff. The windows seem okay though.

I purchased double-hung windows. This is the fourth time I've used the installers. I had a condo where they did the windows and the doors. I was really pleased with their work. Then I bought a new house and they did the doors. Again, pleased with their work. I got new construction windows for the first floor of the house. I'm going to be doing the second floor in the spring and I'll use the same contractor.

The windows are fabulous and perfect. The installers were also great. They cleaned everything. They put down a ton of things on my carpet so they wouldn’t make my carpet dirty.

Warranty are worth garbage. Warranty for storm door is only for original owner. They are not transferrable to new owners of the house. Even if in the mortgage all warranties were transferred to new homeowners. Terrible customer service. Stuck with leaking doors. I was also told the doors are "not waterproof".

For those who plan to purchase hardware for an older Andersen storm door, save your $. I spoke with 2 phone reps who "ASSURED" me the door hardware I was ordering would fit after I provided the serial number from the door. It didn't. I tried to get Andersen to email me a return shipping label since both reps I spoke with during the ordering process "ASSURED" me the parts would fit. The rep I spoke with in regard to the return process blamed me stating, "I was the one that gave them the serial #". During the conversation there was mention that their parts had been modified / updated...which is likely the reason they wouldn't fit my door. Long story short, I not only will pay for return shipping but also a .24 cent restocking fee.

As a long-time resident of the cold Northern US, I have had Andersen windows for years, and wouldn't purchase anything else. Purchased several replacement windows for my Florida home, and am so happy with the change. Quieter, cooler, and just beautiful! Professional and courteous customer service, issue-free installation, and great post install follow up.

Andersen are sold as a long lasting window. After purchase, you need to replace screens, replace weather stripping, fix astragals from time to time. In my experience with my multifamily and single family units, I have found that the support to supply parts is just nonexistent. I would never never use Andersen windows in any new or renovation project and stick with a more reliable partner, or a less expensive one where the replacement cost was less an issue. Their quality of material is also not that good; pine does not hold up very well.

I have a home full of Andersen windows, and they are great, until you need replacement parts. The ordering website is good, but the parts they send are not the same as the original. I waited 6 months for a front door screen. It was poorly made, and bent when it arrived. Called about a replacement window screen. Paid $175.00 for a screen that doesn’t fit properly. They refused my return. Ordered a second. It has taken so long my credit card has expired and I still don’t have it. My Grandfather worked for Andersen for 30 years and he would roll over in his grave if he heard about this.

I recently contacted Andersen Windows in regards to my windows exterior vinyl peeling, I understood the warranty was 10years and this issue is happening at 11 years. Andersen Windows would not honor the replacements under warranty and the initial cost was beyond our capacity as I’am retired and on fixed income.

I was disappointed when no other option was available and I submitted a review of my frustrations, within two days I received a response from Andersen with a contact number for service and was offered a substantial discount to resolve the issue which I accepted. Thank you Andersen Windows for your generosity and understanding of old folk and fixed income especially in these hard times.

Placed my order through a Andersen reseller/installer in October 2021. Windows arrived in March 2021, however, all of the screens and hardware were missing. In addition, one of the casement windows was delivered cracked. Andersen insists the screens and hardware have been shipped, but it's 3 months later and they still haven't arrived. The warranty did take care of replacing the window, but there's a 4 month delay to get it in. Questionable quality control - not sure why you wouldn't just ship everything together.

I purchased custom windows for a new construction home. The windows have had defects from day one. Initially they sent out representatives to resolve some of the issues now the remaining issues they have sent parts and are unwilling to help resolve the issues with the windows that have been ongoing since day one. I would not recommend ordering these windows if you’re looking for a quality product.

I waited nearly a year for the window due to supply chain issues. Within the first month or two of using the retractable screen the window to which it was attached partially detached. I called and was told that they would not fix, but that I would have to fix it. They then sent me a new screen. My problem was not with the screen, but rather the attachment to the window. Contacted them again and now they are sending me a replacement window as well, but STILL refuse to send someone to repair their defective product. I wish I could bill them for my time and labor on this.

I have never liked how the windows fold out for cleaning. But we are seeing unusual rotting in the windows that are only 15 years old. I would never have these windows installed again. The windows are the E series.

I have an Andersen Bay window that was installed in 1991-according to Andersen the warranty on the glass is only good for 20 years yet their website claims a lifetime warranty. They offered to sell me replacement sashes which I would have to get installed at my expense. I have to replace the window at great expense and no significant help from them.

The grids and sash of the windows arrived broken, but it was resolved quickly. The quality has been great so far.

We had Renewal by Andersen come out as well as a local window company. Renewal by Andersen was just a little too pricey for us so we went with the local company and they happened to use the Andersen Window products. We had piecemealed a bay window together that wasn't a bay window in two of the rooms so we replaced those. So far, they seem like pretty good products. When it was in the late fall, the windows opened beautifully. The only thing that we've noticed is that it does still pool a pretty good amount of condensation and the humidity in the house isn't super high. We're a little concerned and we're going to contact the local company about it.

They have a better price point for what I was doing. I had a fine experience with them.

Ricky did everything for us and gave us a quote. He showed us the differences in the types of windows and we got the ones that were full custom. Andersen gave us an original timeline, and it took about two months longer than that just because of how many people were ordering windows at the time and getting them installed. The crew of three guys installed everything from the outside and didn't make a mess. We got 19 windows replaced. It's a fantastic product and easy install. Everything was a pretty seamless experience.

The actual installation of the storm door seemed relatively easy because the person who was installing it wa a local carpenter and he was an authorized Andersen installation person. So he knew the product. There was a little bit of a delay in getting the item. But I pretty much expected that. I was prepared for a relatively long wait. But so far, so good. We're pleased with the performance.

Building a new home for 2022. Need 4 large bay windows and two large picture windows. Called for assistance since no one is responding to the online contact form (which on their website asks if you wish to be contacted by email or phone). If you select email only, no one responds. So what's that point of asking the question on the website. Called the 800 number listed on Andersen's website. Talked with a Julie. She basically scolded me since I requested to be contacted by email and not a phone call and she hung up on me.

Purchased an expensive patio door from Andersen which has a scar at eye level inside the window pane. It's at eye level. Sent pictures back through the retailer which they required. Refuse to come look at it to see how bad it looks. This is not acceptable for a product in this price range. In addition the door lock is very difficult to lock - their response was to send me an article by email. They have a local service guy - doesn't make sense that they refuse to look at it or the door lock. For their price points and service advertisements, they do not deliver.

I got 10 different windows and some sliding glass doors, double-wides that go from the floor to the ceiling. I love my new windows and they look so great. I'd highly recommend Andersen Windows.

There was a little delay on the screens but it was only a couple of weeks. I'm 100% satisfied.

Purchased 2 casement new construction 400 series windows. One window has 3 operators the other has 2. Each operator's base has one of two brass screws missing. Contacted company. Received 5 screws in the mail today for owner to install. Lack of attention to detail on the production line or company determined only 1 screw is needed,?

I've had a couple of small issues, but the installer has been helping me with that. One lock broke and popped off so they're gonna replace that. Also, two of the window panes broke very quickly. When we moved to this house, half of the house had Andersen Windows that were probably placed in 2001 and half the house didn't. What we had replaced were the ones that hadn't been replaced. But the panes have changed. They used to have a hole drilled into the window itself. Now, they just sit in there and I’m finding that frustrating. They’re not as good as the old panes. They ordered new panes for me and they replaced those. They’ve been super nice, very communicative, and very helpful.

The reps were fantastic. They were very professional and did a great job. The timeline was a bit protracted though. They said there were some supply chain issues, and they had some difficulty obtaining part of the window. But they told us how long it was going to take and their estimate was accurate so there wasn't a problem with that. We appreciate the estimate being accurate. We had a custom window put in and it was an odd space. The house is a hundred years old and Andersen needed to match the rest of the windows so it's almost like a custom project. So far, the window looks fantastic. The installation was great so we're happy with it.

The installation by my contractor was great and the windows are wonderful. The quality is fabulous. It's doing exactly what I need it to do. It matches the rest of the windows in my house. But we're still waiting on the mosquito screen to come in, which I know is backordered.

My husband and I purchased $3036.15 in replacement sashes for our Andersen windows that are 25 years old. We were very happy with the quality of the old windows. The new sashes are 1 year and 9 days old and are falling apart. The weather strips on the outside of the windows are coming off and all Andersen is willing to do is send us a tube of glue and some new weather strips. This is unacceptable. The quality good quality of Andersen is no longer there and they have terrible customer service.

We went with Renewal by Andersen, assuming that that was part of Andersen. We had a window that needed to be renewed. We had terrible experience. A man came, he looked at it, and he went on the computer. The price jumped up, which wound up being four times the amount. There had been breakage to the large window in the middle and I needed it itemized so I can put it into a claim with my insurance company. The man said they do not do that. Their windows are so good that people pay straight out and don't go through insurance. It was insane and that comment made no sense. People do not portray themselves in business that way.

Our window from Andersen is in an awkward placement. It was above sliding doors, but other than that, it is fine.

I needed a single-pane window that was 6 feet tall by 12 feet wide. The installers came in when they said they were going to. They did well. The quality is great. Andersen did a good job. Use them.

The size isn't always right. If things go wrong, Andersen can fix it. They have a good contracting network. The timeline was out of their rep's control. It's just product unavailability. But I found him to be pleasant. We got it done and it works great. The techs were nice and professional. They cleaned up well and the quality work was good. I had a sliding door installed and I was very satisfied.

Andersen quality speaks for itself. We had a great installation experience. We live on the water and the wind is unbelievable. We had a strong storm soon after the install was completed and didn't have any wind whistle or water intrusion. Our door screen is on backorder and should be delivered in a couple of months, but that's a factory issue, not the fault of the installer.

Andersen Windows gave me a refund for the part I ordered. I still believe the door frame should have been built stronger to accommodate the wear the screws placed on the opening and closing of the handle. Thank you for the refund.

The purchasing process with Andersen Windows took a bit of a wait for them to get us in but ultimately, it got done. We had double-pane windows installed and the quality seems good.

We are home builders. We built our custom home this year 2021. We had decided on Andersen 100 series windows & gliding doors because Andersen advertises they are superior and they back their products. We were going back and forth on installing Milgard Trinsic, Marvin windows or Andersen Windows. I researched for months as we had specific needs, black interior & black exterior were a must. We went with the Andersen 100 series because we thought they were better than vinyl due to Andersen proclaiming they are superior on quality & longevity.

My house was built in 2009. Sure the windows looked great upon installation. So would a window made from tissue paper. It's now 2021 and we have to replace them all. Every window in my house has to be replaced. Andersen came out a few years after installation and repainted all of the exterior frames because the finished failed miserably. But, what they were really doing was buying time to kick the can past the 10 year warranty. Every sill is warped. Every. Single. One. When the sill warps (bows upward), the window doesn't sit flush on the bottom and as such, nothing seals or aligns anymore.

We had the guys come out and put in the Andersen window. It looks great. The guys did a good job with the installation. Overall, it took a couple of months and it was simple and straightforward.

Jason and the Sightline Builders, Inc team, stepped up to the plate with our new door installation. We purchased a home that has four existing Andersen standard and sliding doors. Your team contacted sightline Builders as an authorized installer. Jason came out, measured our existing doors, matching the same model. With the new door ordered, Jason installed two of the three new Yale keyless locks. With our door finally received from Anderson, our installation date set, we were excited to get this door installed. Unfortunately, the Sightline Builders didn't order the door correctly, assuming we had the same door frame as the others. This door was from before the initial remodel twenty years ago.

I purchased a 15ft Anderson 400 series doorwall. The material is very cheap -- even the handles fall apart due to poor screws. The worst part is that Anderson customer service is useless. They cannot get replacement parts -- the first time they sent a french door part and then again put the part of on backorder. Why do they continue to sell doors when the repairs parts are on backorder. A $8,000 doorwall should not be falling apart.

As part of our kitchen renovation, we needed a new window roughed in and installed in a 50's rambler. Our contractor was Three Rivers and man are they great. I thought I was detail oriented until I met these guys. From Window selection to install, the whole process was seamless and perfect. I would highly recommend Shawn and his crews to anyone considering this type of work.

I was redoing our kitchen and remodeling the floorplan and Ultimate Remodelers in Lombard, Illinois, the contractor that I worked with, recommended the Andersen brand. There were so many options. I was able to look at different options between a bay window or a standard window, and then the custom sizing of the windows was really quick as well. The kitchen window was put in a week and a half after I ordered and it was installed in one day. The handles that were on the new window seem to have had an issue though. They broke off on both sides. There's a weird little metal piece that's different in them. It’s different from the original Andersen windows that I had with the house. I reached out to Ultimate Remodelers about that issue earlier today, and they said they're going to try to take a look at it. For right now, we just got one window, but I'm happy with the brand and in the future, I’ll probably get more windows done.

I got the windows from Andersen that just pop into the frames that were existing. The installation was perfect. The reps measured exactly when they said they would and it was done when they said it would be finished. So far, the quality has been great. The windows are very easy to use and easy to clean. It’s a little too expensive but they’re great windows and I'm very happy.

We bought an Andersen French door and it was put in by an Andersen subcontractor. It was an outswing French door patio door, with built-in blinds. The quality of the door is outstanding. Everything from start to finish was outstanding and the installer was fabulous.

Upon viewing my initial review I was contacted by Andersen corporate office and said that the window should not of been in question and will be replaced. They contact at Home Depot immediately who in turn contacted me and they will be out tomorrow to remedy the situation. I was caught off guard with this one as I have never had a problem with Andersen before. The confusion came with one person telling me it was under warranty and would be ordered and then somebody else overriding that decision three days later. I greatly appreciate them taking responsibility and providing resolution to the problem in a timely manner.

The timeframe we were given was 8 to 10 weeks, but Andersen Windows delivered on the low end of that. We replaced two three-panel sliding doors and one big picture window. They were much more expensive than what had been installed previously, but the quality is much better. The finishes are all good. The installers did a fantastic job, and the windows are functioning very well.

The installers were very professional. The installation took longer to get, but that was expected. My windows open, close, and I can see through them. Everything I was looking for in a window. Andersen Windows is the best.

We have Andersen at a different house and we really like them. This time, I had double hungs installed. I’m very happy with them. The quality is very good. I've got different windows from different manufacturers in the rest of the house and I like these better.

I have all new Andersen Series 400 windows, storm damage and the quality is great. I'm happy with my experience.

Our experience with Andersen went very smoothly. They came back when they said they would. The windows are terrific, they solved our problem. My wife does massage in that room and she's just tickled with it every time. It’s a great experience. We liked the warranty, too.

When the Andersen windows are shut and they're locked, you can't hear anything. There's no wind, the noise from outside is blocked. They're really good windows. The other thing I liked about the windows is that the exterior is very weather resistant. The harsh sun and the wind in Colorado make it really hard on windows. Then, on the inside, with the wood finish, because of the way manufacturing is delayed right now, we ordered them with a pre-color or pre-stain. But they were able to get the windows and they weren't finished, which I was fine with that because the contractor that installed them has a staining team. The staining team came out and took care of everything and matched them to the color that my mom wanted, and they did a really good job. Everything turned out well.

We're up in high elevation so the Low-E Sun package was attractive to us because we've heard other manufacturers don't hold up an elevation. So far, the finished product was good. Our contractor helped us look at all the windows and there were five windows that they had to replace once they installed on the glass. We had 50 windows and 10% of them had a defect. But now, everything's fine. ​The one drawback is we also got an Andersen door and getting any attention to the door has been extremely slow from the manufacturing side. Andersen has been extremely poor on that.

We had the 400 series installed and the installation was fantastic.

Brett and his team at 1st Choice were fantastic. We’re super happy with the end result. The windows look great and Brett was really good about talking with us about what was going on with supply chain being slow and coordinating when his crew would be there.

I purchased a door from them. If we get another door for our interior, we would seriously consider a high-quality door like Andersen.

Andersen Windows is a very good company. Everything with the installation was fine. Everything was cleaned up.

We on purposely purchased the high end door because of the warranty. Not even a year and half later the screen is coming apart at the seam and have a hole there now. I called the company and spoke to a representative. I explained to him the problem. The only thing he could do is sent me a screen but I'm on my own. As far as paying for another installation they refused to do the installation. Worthless to me since I now have to go back to Home Depot and pay 75.00 for installation. This should be covered since it is a defect of the door not my fault. Useless, so disappointed I cannot recommend this company to anyone. If they are not willing to make the customer whole they don't get my business ever again.

Although getting an estimate took a while, the actual installation went like clockwork. Mark and Tanner were friendly and professional as they prepared the area and installed the window, making sure it was done properly. Afterwards, they cleaned up and departed. We are pleased. If any problem arises we know we can call on them. Thanks Guys! You are awesome!

Imagine a company that is so "woke" and acts like it cares but in reality it don't. The amount of racism and toxicity is alarming. HR is useless. Management is missing brain cells. Operators are lazy.

The rep we dealt with to have our window replaced was very nice and helpful. It was a special-shaped window so it took longer but everything went well.

I was very disappointed with the Andersen storm door and with Andersen customer service. The door frame was 79 inches and the door is 80 inches. This leaves a 1 inch gap at the bottom sides. The screen leaves a 1/4 inch gap at the bottom. It takes 20 to 40 minutes on hold to speak to a rep. The reps appear to be located outside the USA and are difficult to understand. The order for replacement latch rail has not been shipped after 14 days. No shipping date is set but should be received in 4 to 5 more weeks. The replacement screen was never ordered. Order finally placed 15 days later. Should be received in 4 to 5 weeks. Supervisor called at my request and will try to speed things up.

We build our home in 1996 and did not add some of the windows until we are finished in 2000. We chose Andersen Windows because we did a lot of reading and we were told by a lot of contractors that they were nice held up windows but I think the contractors like them because of your prices. Building a new home we first started with our basement. Everything was square and flush especially when it's done by a professional contractor. Bricklayer back in the doors. French and swing were $2,200. RV window was close to $1,500 and the other windows that we had four of them came in to half of that. Oh, we haven't gone up on the top of our route home yet because we haven't felt the need to so there's our livelihood.

Everything was as expected. We're happy with the quality of the windows.

The house was built in ’76 and we bought it in ‘91. It has all Andersen windows in it. Some of them at that point were failing and getting cloudy inside because of the condensation building up and the gas was gone. I had about six of them where we got the glass panels replaced because of that. They were still under warranty. Then, a window had some problems and needed to be replaced. I worked with an authorized replacement contractor. Their guy ordered it and they came back and put it in. Andersen is a good product.

We got a storm door and a patio door and the installation was completed much quicker than I thought it was going to be. Everything seems to be working fine, so we're very happy with the doors that we have. Based on the windows that we have in our house and the home I grew up in, we had very few if any issues and they seem to last a long time. We're happy that Andersen Windows manufactured the doors and that we just had them installed, so we know we're not going to have any issues with them.

We did a renovation on our house four years ago, and the new windows we put in were all Andersen. They have much better selection than what Pella was offering. The most outstanding part of the experience was the licensed Andersen contractor that we used. It’s an old house and there was no header from the original windows holding up the roof. He saw all of that. His bid was $10,000 less than Pella and the price never went up. It was all built-in. The windows look great. They worked fine.

When we built our house, we put all Andersen Windows in. We have two picture windows. And we replaced the little ones on the outside. My son-in-law put in a couple of little replacement ones. It took them an hour for the two windows. Everything was neat, and the tech did a wonderful job. The new ones fold down so I can wash them. We built our house in '78. We replaced all the windows in the house except for those little ones on the side of the picture windows and we got double-hung windows that crank open.

JB Doors & Windows did a wonderful job removing and installing a new patio door. This Andersen patio door is built very well and should last for many years. JB Doors kept my yard clean and took the old doors with them when they were finished. The new patio door is beautiful and we are very happy with it. If you live in NW Indiana do not hesitate to call JB Doors & Windows. They do great work and are very professional. If we need anymore windows or doors Andersen Windows and JB Doors & Windows will get our business. Thank You.

We have a second place down on the lake and we put all Andersen Windows in. Now we had a patio door installed. It's really solid and durable. We like it and we're happy with it. Andersen has been pretty reliable.

We have a three-piece window over our kitchen sink looking out into the backyard in the kitchen and we needed to replace it. We went with the Andersen Windows and they were very conscientious and proficient. They did what they said they were going to do, and they were responsive. I was very happy with the whole process. The windows look beautiful. It works beautifully. The old windows that we had, had a lever at the top and the bottom of the sides that you had to lift up to release the window, to unlock the window, and then you would turn it. That was always difficult because the upper latch would be much too high for me to reach. I'd have to crawl onto the counter to do it. But with the Andersen windows, the latch is on the bottom and I like the way the handle on the windows folds closed.

Brand new house with brand new Andersen windows. One won't open & four of them allowed frost on the inside. Sent pictures but Andersen & their reseller are doing nothing about the problems. Have pics.

I got a 200 or 400 series sliding door from Andersen Windows and it’s good. I’m very happy with it.

I got six windows from Andersen and we really like them. They're nicer than what we had before. It's a vinyl window and it's all white. It was stain before. But otherwise, similar windows to what I had. The biggest thing is I like how they kick over so I could clean them from the inside, the outside of the window 'cause there's enough space I could get my arm outside.

I have a condo association and the colors had to match what everybody else has. So to get the right colors, I've ended up having to go with Andersen and paying a lot more. But it is beautiful. Plus, I wanted the shades between. So then that brought me up to another level. I have the shades in the windows. It's a far more expensive door but you get what you pay for. It's two different colors, inside and out. But the handle for the outside was the wrong color. So JB Doors & Windows is gonna be bringing the correct color.

I was doing research online. And then when I wanted to learn more about it, I looked at one of the certified installers in the area, and it was a group that I was familiar with and knew that they did quality work. We had a problem because one of the bay windows that was either ordered or delivered wasn't the right size. So, they got all the windows in except that. And then they put that in. Now, they are coming in five minutes to work on the trim. There was a little delay, but that happens. They had to reorder the bay windows. But I'm not in an urgent situation, so all was good. I'm pleased with the group that did the install. I'm thinking about hiring them for other jobs in the house.

Picture window was not the right dimensions. I was told this was because of Andersen not correctly translating the exterior measurements to the necessary size of the interior window, as the windows on either side are double hungs. Would have been nice to have the right window size.

Purchased E Series windows and doors for an entire home. Windows and doors arrived months late and in poor shape. Finishes tarnished immediately. They won’t warranty even after Windowrama said they were warrantied ten years. They have updated new literature not covering finishes knowing they have a problem. Casements hang and are unstable in wind. They adjusted them only to have them hang again. Getting parts to their warranty repair people has taken over a year. Have videos of their employees admitting there are issues. Also have videos of all excuses to get out of warranties. Their service manager said the windows are rated for wind when closed. When questioned about what wind speed they could be opened he said he wouldn’t open the windows 20 degrees in 15-20 mph winds because they twist. Have that on video. Will be taking legal action. Anyone needing info on issues please contact me.

I bought a storm door handle on their website and on the product page it said it would be ready to ship in 4 days. I thought “great! I’ll be able to put my new door up next weekend”. Planned for this. Took old storm door off. Bought new storm door from Home Depot. Just needed the matching handle (which Home Depot didn’t have). Their shipping page said standard lead time for items is 2-6 business days and shipping is standard 2-6 business days. It’s been 2 weeks and my order still says processing. I reach out to them and they said it takes 21 days for processing and shipping.

I put in double-hung windows through Andersen and they've been of amazing quality. They're not cheap but the price I got was reasonable and in line with what I expected. The contractor I went with was amazing and I liked that they were Andersen certified. I wanted somebody who knew the product and I felt I could trust. The tech was all that.

I worked as a contractor for 15+ years and often installed Andersen products for customers. When it came time for me to renovate my own property I installed double hung Andersen tilt wash windows, both painted and vinyl wrapped exterior components throughout our home... 30+ windows in 2003. Our home is near the shore in Connecticut. Early on I noticed that during windy gusty days the windows would rattle and leaked along the sides of the window where the window mullions met the window track. After about the 12th year I noted the beginnings of wood rot of the painted lower window components. It wasn't a paint fail... they were literally rotting from the inside-out along the bottom window mullions. This was on the side of the house that doesn't get much sun... plenty of wind and rain though.

I had the 200 Narroline windows installed and the installer was excellent. The same individual that did the quote contacted me prior to arrival. Likewise, the time of delivery was punctual. The installer cleaned up and did a very nice job. I was very pleased with the work. It's the way a business should be run. The windows are very good. I am very pleased with them and there is a noticeable difference already.

I crashed out a bunch of different options and it came down to Andersen having the right look that I wanted as well as the price point. We did five sliding glass doors and 24 windows. The installers were great. It was a big job and they did it in two weeks.

Replacement NC came to do a new window install at my house! They were spectacular! The team of three arrived on time and were extremely respectful. They used caution when walking through the house or in yard. I am absolutely delighted with my new A Series window, it has been an incredible addition to the house!

We have a beautiful sunroom that I could practically live in 24/7 and we love the Andersen Windows that are in there. We have two large sliding window doors that go out two steps onto a beautiful patio that we also put in the backyard. It's picturesque. The one window never closed quite right and never fit quite right. Even Al, who is the co-owner of the Smith construction and a master carpenter, had trouble with it. Now, because of it being getting colder weather and not closing quite right, we were a little concerned about losing heat through that.

We got Andersen windows and the installation crew did a good job. They put down runners everywhere in the house where they were going to be walking and they kept their masks on, which was important to me. They knew what they were doing and they seemed very organized. There are still a few things that are outstanding for them to finish. They had to re-stain some trim that they brought in. They have to come back and finish applying the trim. I'm also asking them to do a check. These are casement windows and there a couple of spots where it feels like there is some cold air infiltration. Maybe there needs to be more insulation foam blown in. Besides that, the overall process went fine.

We mostly got casement and some picture windows from Andersen. The whole process took about a year and a half. It started pre-COVID and the process involved insurance, which also took a lot of time. I'm still waiting on a couple of screens and I have to send an email. That aside, Andersen's reputation matches the quality that we got. The windows are newly installed so I'm still getting used to them but I'm super comfortable.

I would leave NO stars if system allowed. Andersen is the most HORRIBLE company EVER! I bought & had installed 2 expensive exterior double doors Nov 2018 of which BOTH lock mechanisms were faulty from get-go & it took an Andersen repairman TWO visits to fix & who himself blatantly admitted the doors were faulty! Little over 2 years later the lock on one breaks ~ placed a call to Andersen & even w/ my issue documented on their end (had a case # and everything), Andersen’s response was “we’ll mail you a new lock mechanism & send you a video link to show you how to fix it.”

We have a large home and we're doing additions on it. We’re directly on the ocean, so we got a product that is one step below hurricane impact grade. There were a lot of different kinds of openings and there were very large casement and picture windows, sliders and fixed windows. I did a lot of research on cost versus efficacy. We lived in the northeast and used custom Marvin windows because they were better for up there. Down here on the oceanfront, in the research that I found, Andersen performed better than Marvin, so we opted for that. We did 11 openings out of almost 30 and we're going to continue with Andersen. We didn't want to do anything off-brand because it's a considerable investment in the end. We felt confident with their brand as well.

We already replaced a lot of windows in the house with Andersen, so we wanted to keep the same windows going. The key thing is that the people working with it are experienced and it makes it easier. You don't want someone doing it for the first time. We got the double-hung 400 Series and it's good. The customer service is very good as well. An installer from Regi's Carpentry then came to do it and he was great.

We had conversions done from the old style to the new style. The installers took out the old sashes and they had to make some modifications because of the difference versus the old ones. They put the new ones back in, and everything was fine. Also, we put on some storm windows on some of the windows in the house. Everything was by Andersen and they're very good. We have had them in the past too. If you're interested in getting them, go ahead and get them.

IN June 2000 we build a house and specified Andersen windows. Sorry we did. have some cracked vinyl. Sliding doors do not shut properly. The screens are very thin and some had to be replaced. Only fair quality. And they do not pass the test of weather and time. Think they spend too much on TV ads, mailings, commissions, marketing, and doing their own computer reviews (They do not make sense to us, unless the homeowners just got the windows).

I have talked and emailed Andersen about problems with our 400 series windows that are letting all the humidity escape our house, making the house extremely dry. Even with two humidifiers running we get shocked touching doorknobs. The following is what I let them know. (I have been trying to find out why this house is so dry in the winter. When we had the storm windows put in recently I noticed that three out of four of The storm windows were frosting up a lot. Sometimes there is a sheet of ice on the storm windows. Can you tell me why this is happening? Why are the windows letting so much water vapor through them. The windows without storm windows do not have any condensation on them.) They told me a couple of things that might be happening, but the problem is still here. That was in February, 2020.

We love our Andersen windows. They're good quality for the price. We used a window contractor called Oros Home Enhancements and we love those guys as well.

I had Andersen window panes installed in my coastal Oregon home 15 years ago, to replace those installed in 1984. Nearly every pane leaked in a heavy wind and rain. I proceeded to caulk all possible openings, with silicon, even the trim strips around the glass. This stopped some of the leaking, but starting about ten years ago even this did not prevent the leaking. My interior wood frames have been damaged and I worry about dry rot setting in below the windows. I have another big window wall, facing east, that also started leaking and I really fear water damage below one of the windows and a leak developing on the interior.

We ordered a patio door 8/2020. This was a $4000 project. It was installed on 11/10/2020. It looks amazing. I think it was installed correctly and professionally. That night we had about 1/2" of rain with 10-15 mph winds. We live in Buffalo and anticipate harsher weather. We woke up to water in our track. It comes through the top and the bottom where the two panels meet. We had two service managers out to the house. They both never checked for where the water comes in. They reiterated that it's normal. One even said we were "nitpicking". I want the company to remove the doors and give us our money back. I am not satisfied with the product or customer service. Our 20 plus year old door never let in water. It was warped and would not allow the screen to open any longer.

Andersen Windows is pretty much the best on the market for Colorado and our weird weather. I got 14 windows and 2 patio doors. I used Oros Home Enhancements, a local company here, to do the installation. They made it look easy. This is a big job. I have a patio door that's 30 feet off of the ground, and they did a great job. I love my windows and doors.

Disappointed to have less than 5 year old windows that no longer latch and let all of the elements in. When I tried contacting customer support for assistance all they would do is charge me for a rep to come out and fix a shotty product that is under warranty or send me a link...very helpful (sarcasm). I have a number of friends and family with plans to build new homes in the works and I have already warned them against using Andersen products. So much for that fantastic warranty and customer services you try to brag about.

My experience was a nightmare. I hired the contractor and paid them at least 2,500 more than any other company. But it turned out that they are a bunch of amateurs who have no clue. After they delivered the door, they sent two people who have no clue how to install it. They were at my house from eight o'clock in the morning to maybe six o'clock in the afternoon or seven o'clock. They could not do it. They already had taken the old door down. I reached the point that I could not handle it anymore. I called their manager and he called someone from the company. They had to call someone from Andersen who came the next day and told them they had to leave one centimeter on each side. He also said they had to center it in the middle and put the insulation. He came a couple of times and told them to do this and that.

I liked the reputation of Andersen Windows. I've purchased many windows, sliding glass doors and a bay window. They said, “It would be within a couple of weeks, it would be all finished.” However, there's been such a backlog of Andersen itself, and I'm still waiting on two window screens. But I don't have any concerns of quality. The contractors who came to install were super honest. They texted me when they were coming out. They were always on time. They were very nice. They always wore masks. They were very good. Some of the windows we had were kind of uneven. We have huge, long windows right next to each other and they were uneven and they were able to make everything even, and aesthetically, it looks perfect.

Andersen has expensive windows and is supposed to deliver quality, I wouldn't know, the only thing I have received are screens and hardware. 4 days prior to the promised delivery date Andersen claims to not have the mull piece, literally 4 small pieces that put two windows together, nothing special or unexpected. Several phone calls and requests for a solid delivery date, I am told several stories of why the windows are not being delivered as promised all involving the mull. HD couldn't make heads or tails of the notes entered by your company, the HD Andersen line agent and area rep were surprised as this wasn't normal since this is a standard window. The promised return call from the area rep, still waiting to get after two weeks. You guys are on top of it lol

Purchased $2500 custom window. Window fogged. Andersen replaced glass - this time the pane was scratched and installer botched caulk job. Window unusable. Andersen refuses to provide a new window. Wants to install a 3rd pane of glass. $2500 for a piece of garbage. Never buy Andersen again!

Warranty only covers part of the defective storm door they were happy to sell me. I had to pay for the handle, the closer, the glass, etc. Further, no repay of the install costs! Bad business practice.

We purchased a new storm door. Box was sealed from the factory but parts were missing. Instructions were missing. Instructions did not match door. Door had no holes drilled into it as noted. For us it was a security issue as we have dogs. It was a stupid terrible mess and made it so that we could not open our door. We called customer service no less than nine times. They have an offshore service where their mission is to not help you and they are unable to speak English on a helpful level. Finally we got a person in the states by the last name of Paulson. She said all the right things. Looked at our documentation and said that if we sent her a copy of the receipt that a refund would be sent. We sent it. She said she did not get it so we went it again. Then again... It's been months and really all their efforts are to delay and deny. Andersen takes down any and all negative comments on their Facebook page. So those reviews are not honest.

We are building a new home and purchased both 200 series (double hung) and 400 series (casement) windows for our new home. The 400 series were almost all in good shape - we had one that the weather seal needs to be replaced. Most of the 200 series windows are not in good shape. Scratched glass, not latching, top sashes lean to left, marks and scrapes on the wood, outside wood exposed where wood has been chipped, jam not nailed, latch for tilt out not working. The list is long. I wish we'd gone with all 400 series because I feel like we got a lot of 200 series windows that should have gone into a discard pile.

This summer I have had four series 400 windows installed. Two of them have a center stationary window with a casement on each side. The screens do not lay flat. They are uneven. On my Pella windows - basically the same design have two levers on each side to hold the screen evenly in place. The new Andersen windows have only one in the center of each side of the casement. It does not do the job. I am very disappointed. They definitely do not live up to the Andersen reputation.

We have many windows in this house. The Andersen windows installed when we built many years ago have screens that fit. We recently had two new 400 series windows installed which have unacceptable gaps between the screen frame and the casement. I would be embarrassed to sell these to people. Had I known my very expensive new windows would have inferior screens, and that the business who sold them to me would not take this seriously, I would have made a different selection.

We purchased the midview storm door 400 Emco. We had a previous Emco door which was very good. They are under Andersen now. The door is very poorly constructed. The interior side is pieced together. Very sharp edges protruding. Molding around window loose. Tried dealing with customer service. Unfortunately they are outsourced. Could not understand person. Dealing with email, she couldn't get my name correct. But most importantly the issues were not taken care of. Basically I was told to live with the door and to sand and take care of the sharp edges myself. I would not buy this door nor recommend to others. I submitted pictures as evidence to them. Went and bought a Larson door. What a difference! Higher quality and well manufactured door.

On 8/11 I called about a door hinge rail and was told lookup the serial number and go online to order it. If I ordered early the first day would count as part of the 1-4 day process and even with that, it should ship in 1-2 days. On early 8/12 I ordered (order # **) the part # 38577 door hinge rail. On Monday 8/17 I checked online and my order was still in process. I called and got a foreign man who told me that it takes 11 days and forget about the 1-2 day thing. I asked for a supervisor and was given a story, put on hold for 45 min and then hung up on. On 8/14 (7 days after ordering...) it's still in process not even shipped. I called again and got nowhere but spoke to a supervisor who was useless as all support has been. It's now 8/20 and still in process! Can't get to speak to someone in US as I get put on hold then hung up on after a long wait every time I requested. I have no storm door on my house and this poor service with foreign product help is just wrong.

We built a new cabin in Northern Wisconsin in 2018. We purchased the E-series windows because they have blinds between the window panes. We had a similar product that we loved from another company in 2 previous houses so we were eager to try Andersen's "new and improved" version. The windows were placed in the fall. The blinds arrived bent and the strings that raise/lower the blinds for one window broke immediately. They came to straighten the blinds but you can still tell where they were bent.

I bought 4 x Andersen E Series Eagle patio doors. 3 of them are 8-foot patio doors. 2 of the doors get stuck when the outside temperature hits over 90 directly under the sun. When It cools outside and temperature goes down, the doors open fine. I bought these during my remodeling in early 2019. I noticed the problem during the hot July month and I called Andersen. They sent over a contractor in August 2019 who said that the patio doors were not installed properly and he was showing me all sort of ways to prove why it was not installed properly.

We had a 3-pane patio door in 2000 installed. It is a beautiful French door with many issues. First the handle broke, had to replace it. at the 10 year mark I started seeing mushrooms growing on the bottom of one of the panes. Kept painting the outside and the inside, but nothing helped. This year after the snow melt, the bottoms of two panes were friable and saturated with water! the door has to be replaced with a cost ranging from 9k to 12k. I thought by buying Andersen we have a guarantee of quality, but that does not seem to be the case. I was told the newer models do not have a seam on the bottom which had allowed for water to seep in, but that does not help me now!

Windows replaced due to 2018 hail storm. Junior and his brother Mario were excellent! The windows are beautiful and they install went smoothly. (19) were replace... Look on Yelp for images... I highly recommend they guys to everyone! You will be happy with their work!

The contracting crew was professional in every step of the process, taking care to protect the home and avoid any accidental damage. The work when completed was flawless. Quality control was followed throughout the process. We could not have been happier with the process and results. Perhaps the best contractor we have ever worked with on any project.

I bought 2 400 Emco storm doors. One is great. The other has a defect and the closer is no good. I called around June 24 2020. They said they would get back to me in a email. Well that did not happen. I was on hold for 1 hr so now I'm waiting on the phone again for 2 hours. There were only 11 caller AHEAD OF ME. WHAT? DO YOU HAVE ONE PERSON WORKING? THEY CAN WORK FROM HOME. What has happen to this company. I've never seen a company that works like this. Maybe we should look at other companies that sell similar items.

Service on the phone was good but they do not have one hinge you can buy. Must buy the whole zbar. Not happy was 65 bucks when one hinge would be like 10 bucks. Not happy. Will use Jb weld or look for somewhere else.

I placed an order online. Said 7-11 business days. Called the first time customer service said it was in process should receive it within 7 days. Called the second time customer service said we should receive it in 21 days and the order wasn’t even in process yet. It seemed like they have no Communication between customer service the order and management no one knew where was my order or the status. Therefore I asked customer service if it’s going to take more than 21 days to cancel my order and he said sure I’ll cancel it now. Worst customer service communication. Don’t care about the customer. Just going to replace the whole storm door with a different company.

Sales rep came out to our home today only to tell us it would not be worth their time to only install 2 windows. They said they are an elite window company but only installing 2 windows is not cost effective. We wondered if they meant for them or for us given how they treated us and our home. We have a beautiful home that had all new windows replaced in 2013 minus two windows in our master bedroom. The sales rep told us over the initial phone consultation that today's appt. would take 60-90 minutes and it only took 3 minutes tops. In that 3 minutes the sales rep insisted we buy 4 windows (even though we do not need 4 windows) and insisted that it would not be worth our time to have them install 2 windows. We said ok and will be going with another company.

After calling about the details they said they don't cover for scratches made by our daughter's dog. If someone says how nice our door looks I would say, "Don't purchase the door if you own a dog." I would tell them my story about them.

I don’t mind that the window is leaking. Things happen after 15 years. What I mind is that repeated calls to 888-888-7020 have not been answered. The phone just rang once and the next day I was on hold for 27 minutes before it hang up on me. Not good for a company with a 30-year warranty on their products.

I had two large Andersen windows put in and so far the quality is excellent. I paid to have the best see through window screens but after they were put in they were not see through at all. So I called them and a person came out and told me the manufacturer didn't make the screen tight enough and one was warp. I struggled to like the screens since I paid extra but I couldn't live with it. When I hard from Andersen she was going to charge me over 400 dollars for the screens which were not even 4 months old. I called and they said they would pass it on to the manager. I have never heard back from them. Andersen has poor customer service when my windows were over 7000 dollars. Helen **