Andersen Windows Reviews

We love our Andersen windows. They're good quality for the price. We used a window contractor called Oros Home Enhancements and we love those guys as well.

I had Andersen window panes installed in my coastal Oregon home 15 years ago, to replace those installed in 1984. Nearly every pane leaked in a heavy wind and rain. I proceeded to caulk all possible openings, with silicon, even the trim strips around the glass. This stopped some of the leaking, but starting about ten years ago even this did not prevent the leaking. My interior wood frames have been damaged and I worry about dry rot setting in below the windows. I have another big window wall, facing east, that also started leaking and I really fear water damage below one of the windows and a leak developing on the interior.

We ordered a patio door 8/2020. This was a $4000 project. It was installed on 11/10/2020. It looks amazing. I think it was installed correctly and professionally. That night we had about 1/2" of rain with 10-15 mph winds. We live in Buffalo and anticipate harsher weather. We woke up to water in our track. It comes through the top and the bottom where the two panels meet. We had two service managers out to the house. They both never checked for where the water comes in. They reiterated that it's normal. One even said we were "nitpicking". I want the company to remove the doors and give us our money back. I am not satisfied with the product or customer service. Our 20 plus year old door never let in water. It was warped and would not allow the screen to open any longer.

Andersen Windows is pretty much the best on the market for Colorado and our weird weather. I got 14 windows and 2 patio doors. I used Oros Home Enhancements, a local company here, to do the installation. They made it look easy. This is a big job. I have a patio door that's 30 feet off of the ground, and they did a great job. I love my windows and doors.

Disappointed to have less than 5 year old windows that no longer latch and let all of the elements in. When I tried contacting customer support for assistance all they would do is charge me for a rep to come out and fix a shotty product that is under warranty or send me a link...very helpful (sarcasm). I have a number of friends and family with plans to build new homes in the works and I have already warned them against using Andersen products. So much for that fantastic warranty and customer services you try to brag about.

My experience was a nightmare. I hired the contractor and paid them at least 2,500 more than any other company. But it turned out that they are a bunch of amateurs who have no clue. After they delivered the door, they sent two people who have no clue how to install it. They were at my house from eight o'clock in the morning to maybe six o'clock in the afternoon or seven o'clock. They could not do it. They already had taken the old door down. I reached the point that I could not handle it anymore. I called their manager and he called someone from the company. They had to call someone from Andersen who came the next day and told them they had to leave one centimeter on each side. He also said they had to center it in the middle and put the insulation. He came a couple of times and told them to do this and that.

I liked the reputation of Andersen Windows. I've purchased many windows, sliding glass doors and a bay window. They said, “It would be within a couple of weeks, it would be all finished.” However, there's been such a backlog of Andersen itself, and I'm still waiting on two window screens. But I don't have any concerns of quality. The contractors who came to install were super honest. They texted me when they were coming out. They were always on time. They were very nice. They always wore masks. They were very good. Some of the windows we had were kind of uneven. We have huge, long windows right next to each other and they were uneven and they were able to make everything even, and aesthetically, it looks perfect.

Andersen has expensive windows and is supposed to deliver quality, I wouldn't know, the only thing I have received are screens and hardware. 4 days prior to the promised delivery date Andersen claims to not have the mull piece, literally 4 small pieces that put two windows together, nothing special or unexpected. Several phone calls and requests for a solid delivery date, I am told several stories of why the windows are not being delivered as promised all involving the mull. HD couldn't make heads or tails of the notes entered by your company, the HD Andersen line agent and area rep were surprised as this wasn't normal since this is a standard window. The promised return call from the area rep, still waiting to get after two weeks. You guys are on top of it lol

Purchased $2500 custom window. Window fogged. Andersen replaced glass - this time the pane was scratched and installer botched caulk job. Window unusable. Andersen refuses to provide a new window. Wants to install a 3rd pane of glass. $2500 for a piece of garbage. Never buy Andersen again!

Warranty only covers part of the defective storm door they were happy to sell me. I had to pay for the handle, the closer, the glass, etc. Further, no repay of the install costs! Bad business practice.

We purchased a new storm door. Box was sealed from the factory but parts were missing. Instructions were missing. Instructions did not match door. Door had no holes drilled into it as noted. For us it was a security issue as we have dogs. It was a stupid terrible mess and made it so that we could not open our door. We called customer service no less than nine times. They have an offshore service where their mission is to not help you and they are unable to speak English on a helpful level. Finally we got a person in the states by the last name of Paulson. She said all the right things. Looked at our documentation and said that if we sent her a copy of the receipt that a refund would be sent. We sent it. She said she did not get it so we went it again. Then again... It's been months and really all their efforts are to delay and deny. Andersen takes down any and all negative comments on their Facebook page. So those reviews are not honest.

We are building a new home and purchased both 200 series (double hung) and 400 series (casement) windows for our new home. The 400 series were almost all in good shape - we had one that the weather seal needs to be replaced. Most of the 200 series windows are not in good shape. Scratched glass, not latching, top sashes lean to left, marks and scrapes on the wood, outside wood exposed where wood has been chipped, jam not nailed, latch for tilt out not working. The list is long. I wish we'd gone with all 400 series because I feel like we got a lot of 200 series windows that should have gone into a discard pile.

This summer I have had four series 400 windows installed. Two of them have a center stationary window with a casement on each side. The screens do not lay flat. They are uneven. On my Pella windows - basically the same design have two levers on each side to hold the screen evenly in place. The new Andersen windows have only one in the center of each side of the casement. It does not do the job. I am very disappointed. They definitely do not live up to the Andersen reputation.

We have many windows in this house. The Andersen windows installed when we built many years ago have screens that fit. We recently had two new 400 series windows installed which have unacceptable gaps between the screen frame and the casement. I would be embarrassed to sell these to people. Had I known my very expensive new windows would have inferior screens, and that the business who sold them to me would not take this seriously, I would have made a different selection.

We purchased the midview storm door 400 Emco. We had a previous Emco door which was very good. They are under Andersen now. The door is very poorly constructed. The interior side is pieced together. Very sharp edges protruding. Molding around window loose. Tried dealing with customer service. Unfortunately they are outsourced. Could not understand person. Dealing with email, she couldn't get my name correct. But most importantly the issues were not taken care of. Basically I was told to live with the door and to sand and take care of the sharp edges myself. I would not buy this door nor recommend to others. I submitted pictures as evidence to them. Went and bought a Larson door. What a difference! Higher quality and well manufactured door.

On 8/11 I called about a door hinge rail and was told lookup the serial number and go online to order it. If I ordered early the first day would count as part of the 1-4 day process and even with that, it should ship in 1-2 days. On early 8/12 I ordered (order # **) the part # 38577 door hinge rail. On Monday 8/17 I checked online and my order was still in process. I called and got a foreign man who told me that it takes 11 days and forget about the 1-2 day thing. I asked for a supervisor and was given a story, put on hold for 45 min and then hung up on. On 8/14 (7 days after ordering...) it's still in process not even shipped. I called again and got nowhere but spoke to a supervisor who was useless as all support has been. It's now 8/20 and still in process! Can't get to speak to someone in US as I get put on hold then hung up on after a long wait every time I requested. I have no storm door on my house and this poor service with foreign product help is just wrong.

We built a new cabin in Northern Wisconsin in 2018. We purchased the E-series windows because they have blinds between the window panes. We had a similar product that we loved from another company in 2 previous houses so we were eager to try Andersen's "new and improved" version. The windows were placed in the fall. The blinds arrived bent and the strings that raise/lower the blinds for one window broke immediately. They came to straighten the blinds but you can still tell where they were bent.

I bought 4 x Andersen E Series Eagle patio doors. 3 of them are 8-foot patio doors. 2 of the doors get stuck when the outside temperature hits over 90 directly under the sun. When It cools outside and temperature goes down, the doors open fine. I bought these during my remodeling in early 2019. I noticed the problem during the hot July month and I called Andersen. They sent over a contractor in August 2019 who said that the patio doors were not installed properly and he was showing me all sort of ways to prove why it was not installed properly.

We had a 3-pane patio door in 2000 installed. It is a beautiful French door with many issues. First the handle broke, had to replace it. at the 10 year mark I started seeing mushrooms growing on the bottom of one of the panes. Kept painting the outside and the inside, but nothing helped. This year after the snow melt, the bottoms of two panes were friable and saturated with water! the door has to be replaced with a cost ranging from 9k to 12k. I thought by buying Andersen we have a guarantee of quality, but that does not seem to be the case. I was told the newer models do not have a seam on the bottom which had allowed for water to seep in, but that does not help me now!

Windows replaced due to 2018 hail storm. Junior and his brother Mario were excellent! The windows are beautiful and they install went smoothly. (19) were replace... Look on Yelp for images... I highly recommend they guys to everyone! You will be happy with their work!

The contracting crew was professional in every step of the process, taking care to protect the home and avoid any accidental damage. The work when completed was flawless. Quality control was followed throughout the process. We could not have been happier with the process and results. Perhaps the best contractor we have ever worked with on any project.

I bought 2 400 Emco storm doors. One is great. The other has a defect and the closer is no good. I called around June 24 2020. They said they would get back to me in a email. Well that did not happen. I was on hold for 1 hr so now I'm waiting on the phone again for 2 hours. There were only 11 caller AHEAD OF ME. WHAT? DO YOU HAVE ONE PERSON WORKING? THEY CAN WORK FROM HOME. What has happen to this company. I've never seen a company that works like this. Maybe we should look at other companies that sell similar items.

Service on the phone was good but they do not have one hinge you can buy. Must buy the whole zbar. Not happy was 65 bucks when one hinge would be like 10 bucks. Not happy. Will use Jb weld or look for somewhere else.

I placed an order online. Said 7-11 business days. Called the first time customer service said it was in process should receive it within 7 days. Called the second time customer service said we should receive it in 21 days and the order wasn’t even in process yet. It seemed like they have no Communication between customer service the order and management no one knew where was my order or the status. Therefore I asked customer service if it’s going to take more than 21 days to cancel my order and he said sure I’ll cancel it now. Worst customer service communication. Don’t care about the customer. Just going to replace the whole storm door with a different company.

Sales rep came out to our home today only to tell us it would not be worth their time to only install 2 windows. They said they are an elite window company but only installing 2 windows is not cost effective. We wondered if they meant for them or for us given how they treated us and our home. We have a beautiful home that had all new windows replaced in 2013 minus two windows in our master bedroom. The sales rep told us over the initial phone consultation that today's appt. would take 60-90 minutes and it only took 3 minutes tops. In that 3 minutes the sales rep insisted we buy 4 windows (even though we do not need 4 windows) and insisted that it would not be worth our time to have them install 2 windows. We said ok and will be going with another company.

After calling about the details they said they don't cover for scratches made by our daughter's dog. If someone says how nice our door looks I would say, "Don't purchase the door if you own a dog." I would tell them my story about them.

I don’t mind that the window is leaking. Things happen after 15 years. What I mind is that repeated calls to 888-888-7020 have not been answered. The phone just rang once and the next day I was on hold for 27 minutes before it hang up on me. Not good for a company with a 30-year warranty on their products.

I had two large Andersen windows put in and so far the quality is excellent. I paid to have the best see through window screens but after they were put in they were not see through at all. So I called them and a person came out and told me the manufacturer didn't make the screen tight enough and one was warp. I struggled to like the screens since I paid extra but I couldn't live with it. When I hard from Andersen she was going to charge me over 400 dollars for the screens which were not even 4 months old. I called and they said they would pass it on to the manager. I have never heard back from them. Andersen has poor customer service when my windows were over 7000 dollars. Helen **

I am happy to report that Andersen Windows resolved my complaint. I have been reimbursed for the cost of purchasing a complete repair kit for my storm door. All I needed was one little pin. They stated they will contact the person who gave me the wrong information and took the order & charged me $42.00. However, I am not very happy that I had to chase them down. If it were not for being quarantined, I wouldn't have had the time, nor inclination to bother writing a consumer complaint. I would have just absorbed it and determined not to recommend Andersen again. As a Realtor, people often ask for recommendations for home improvements. I have often given them Andersen windows. I may again. But, with a caveat.

I recently bought a house in Corolla N.C. that has Anderson windows. We removed the screens to do some cleaning and screen repair. At the same time I was installing artificial turf on my South West facing deck. In March as the sun came up and hit the energy efficient windows. It focused the sunlight onto my brand new Artificial grass. I thought a contractor had laid a hot pipe or rod on the new turf and burned a 2" wide by 6' long trench into the plastic grass. Later in the day I noticed a 8" wide by 10' long singed area on the other side of the deck. The only common thing was two windows at a 45 degree angle to the back of the house.

Andersen Windows has a good quality reputation. We purchased a double-hung window and a sliding door, then there was like an Eagle casement. They had them in stock, so there was no wait. It was three days from start to finish for everything. The quality of the products was good. It was a good value, too.

I just had a new home built and went with Andersen for our windows. After spending thousands of dollars on not only windows but several doors as well. I paid the higher cost for the Andersen Brand with the assumption that their products would be of high quality and would be issue free for many, many years... Window were paid in full on the ordering day at Lumber 84, and what was delivered to the new house is not acceptable. Exterior trim strip has a lot large gaps on all double hang windows corners and it look awful. Lumber 84 representative told me to install them and they will contact Anderson Co. to send someone to fix/replace trim strips on all windows. They said that Andersen Co. does not accepts returns. If I need to file Lawsuit, I will. I paid top dollar for new, not refurbished or repaired windows.

I got a sliding glass door from Andersen Windows. They did a great job. However, I'm a little disappointed. I've only had it since August. I've used the sliding screen a couple of times. And this spring, when I used it for the first time, it's falling apart. And after it was installed, I had to have service right away. And the guys who were here couldn't do the service because the seal was broken. And they couldn't fix it because that's what came in the box. So, I had to have a service come out and fix it right away. I'm disappointed for the money that I spent 'cause I spent more on the door because of the name and the amenities. And then to have so much trouble with it right off the bat. I love the door, it's beautiful. I love the amenities, it's got the built-in blinds. But I'm dissatisfied with the quality and that's the most important thing to me.

Ordered a Storm Door Closer on about April 20th, never got a response or confirmation. Re-ordered the Closer on or about April 23rd, both were ordered on-line. Of course I received two units. I called to explain and received a lady from the Philippines I'm guessing, very hard to understand, she stated I had to pay a 20% re-stocking fee, I objected, she put me on hold for 10 min to say they would not charge me a re-stocking fee but I would not receive a refund until such time as the received the returned item and that I would be responsible for the return postage? Don't care to deal with out-of-country people I can't understand and don't care to go to the Post Office since we are under quarantine. A complete waste of time for $30.60. They could see it was a duplicate order. I feel they should not ask for it to be returned to refund my money period! Then correct their Website to acknowledge, to the customer, of a pending order.

We used Andersen Windows for every window in the house for decades. As the window went bad, we used an Andersen window to replace it, except for two windows in the front of the house. My husband likes Andersen so we’ve always used them. We’re AARP members, and we saw that AARP has a discount on Andersen. The problem is after we signed the contract and and asked for that discount they said, “You’re already getting a discount. You can’t have two discounts.” They're more expensive and they have to change the way they advertise with AARP because you can’t get both. Other than that, we were very happy with the people that came out and did our windows. They were clean, polite and quick.

We built our living room addition in 2001. We have not been able to see out our two trapezoid windows for about 5 years. The seals I believe are bad and have nothing but condensation between the glass. The two French doors facing the outside deck is where the material is peeling off the bottom exposing the the inside of the doors. They were installed by a professional contractor and looked great at the time. We bought Andersen on the advice of the contractor. The disappointment in these products is really troublesome. I could see if we lived on an ocean and the salt got to them. But we don't. We bought them for the name and reputation. I am not one to complain. But as time go on, I just wanted to advise the company they may want to institute a better quality control system. I wish a representative could see them. I think they would be just as upset as I, if it was their house. Thank you Mark. Pictures were to large a file. But I can email them.

We purchased an Anderson Glass Patio door. It’s never been airtight since day one and although installed square and level (verified by them) it’s tight to open and the latch is near impossible and becoming more impossible to even latch. As of recently (not even a year after install) we’ve notices scratches in the glass. Seriously how cheap of glass can they use that we see scratches when we don’t have diamonds laying around or young children? There’s no excuse for this level of lacking quality in a higher end brand. Just horribly unimpressed after spending thousands of dollars less than a year ago to already be contemplating replacing a product that shouldn’t be replaced for a decade or more. Shame on you Anderson!

I really like the Fibrex material that I heard about. We did the windows and the patio doors with the 100 Series Fibrex. The quality was very nice. However, the installation team was absolutely horrible. It was through Home Depot and they sent a crew that was from out of state and so they were in a big hurry to get home the next day. They were rushing everything and they weren't skilled with putting those particular windows in. They just made a mess. It took three years to get all of this settled. They broke the frames of a couple of the windows and didn't tell us, and we didn't find that out till later.

We replaced our builder grade sliding doors with beautiful French Doors by Andersen. We have three panel door upstairs off our living room and two panel door downstairs in our family room. The door and fixed panel aluminum started to peel away leaving the door exposed to the weather. We were told they had a life-time warranty AND NOT that it actually covered nothing after 10 years. We spent over 5K for these doors and installation and when contacting Andersen we were told we had to purchase a new panel and a new door and pay to install it totaling 4K. This is outrageous as we have already purchased these parts and the installation and it is not our fault they made a faulty product that fell apart after 10 years. I would steer clear of this company and when my budget allows will be ripping out this garbage and putting in a real quality door!

When we purchased the ANDERSEN brand, we were of the impression that if any untoward performance of the window occurred that the ANDERSEN company would stand behind their window and replace the faulty window. Well that is not the case. A few of our windows had condensation between the two panes. It never goes away. When we called, we found that ANDERSEN did not cover the replacement and would be happy to sell us a replacement at price that was much higher than the initial cost of the window. ALL ANDERSEN WINDOWS ARE NOT ALIKE! Of course this price does not include delivery charges and installation. What a rip off company ANDERSEN is. BEWARE of using ANDERSEN. They have a good name, but the product did not stand up and neither did they. DON'T BUY ANDERSEN!

My grandparents liked Andersen Windows and they were the ones who took care of everything. My windows before had a seal leak, and the windows and slider door I had from this company are of a good quality. Everything went well with them.

Andersen Windows is the best and with them, you get what you pay for. My contractor was the best and my windows were very professionally done. There is much better insulation and I don't feel winter coming through them as I did on my vinyl. Everything is great.

Given the reputation of Andersen Windows, I bought their double-hung windows. They were for new construction. I did the replacements myself and it was pretty easy. The quality is really good. Everything was fine with the ones that I installed. I’m really satisfied with my windows.

I purchased doors from Andersen Windows, and the experience was not the best. I bought two and there was an issue with one of them. Then, it was several visits out for the techs to try to fix it, and both of the techs tried to sell me on stuff that they offered and told me that I would need to pay them for their time coming out. They never showed up at the exact appointment times, too.

A year and a half ago, we bought our windows and doors through a local store that recommended Andersen. The rep was great and we got two Andersen doors. They were installed by our contractor, and the install is okay. I've had to have the handles replaced already once before though. I called the local store that we bought them from and explained the issue. They contacted Andersen for us, and Andersen issued a new set of handles for free. We also have a lot of staining issues with the part that’s on the floor separating where the door closes but other than that, the doors are generally good.

In 2018, I went to a couple of different stores. I went to a chain around here called Windowrama and the guy gave us a very high price. I also went to Home Depot that doesn't sell Andersen windows. Last April, we went to a couple of independent local building supply stores, ones that sell hardware, windows, doors, and all sorts of things. They had Andersen products and we talked with them, then we asked who they recommended to install them. Each of them gave us six contractors for us to choose. We got estimates from there and chose a contractor.

I have always been very happy with Andersen Windows. They are good quality. The bow window does what it says it does. It is a very good window.

Our experience with Andersen and their track record over a number of years made me choose them. We have Andersen doors and they're good quality. The nice thing is that I can do a customization based on where I'm putting a specific door, what I wanted to do and how I want it to be finished. For example, I have a French wood stain grade stuff upstairs. But down in the basement, I got the regular 200 Series done in white. It's nice to have that little flexibility. The only problem we have had was a bad lock on the door. I contacted customer service and they sent a new one out. Their customer service is great.

I had windows installed a couple of years ago but we sold that house and since then, I've bought an Andersen storm door I put in. It has a window that you can slide down with the screen and we liked that feature. I got it at Home Depot. The quality has been good so far but it could be better. When it’s closed, there’s a little space so when the wind blows, it’ll rattle a little bit but I might be able to do something.

I just had a new home built and went with Andersen for our windows. I live in Virginia where there are a lot of bugs, rain, & hot days in the summer. Upon looking at the windows I chose for my home, all of the models in store showed the windows with screens. After spending thousands of dollars on not only windows but several doors as well, NONE of them had screens installed. I am unable to even utilize my windows at this point for fresh air and no bugs or weather getting into my home. I called Andersen after the windows were all installed and they THEN told me that none of their windows or doors come with screens. Now I am going to have to spend another large amount of money to get screens and have them installed! I am HIGHLY UNSATISFIED and will never recommend Andersen to anyone! Completely FALSE ADVERTISING!! If I could give ZERO stars I would!

When we built our home, we chose Andersen windows and an entry door for our deck because of name recognition. The double hung windows look nice but have consistently leaked air where the two sashes meet. In the winter this becomes the most problematic because the cold air infiltrates at the junction and meets the warm air of the house to form condensation. The water then pools on the wood window which is obviously not good for its integrity. When it is cold enough as in the attached photos, this water becomes ice. We try to keep the water wiped off, keep our blinds up, and run ceiling fans.

When we built our house 24 years ago, we put Andersen Windows in. We replaced them with new build windows of the same brand. The quality is nice. This time, they’re tilt-in which we did not have before. We did the installation ourselves and it was good. We had no problems whatsoever. We built the house ourselves so we put the windows back in ourselves. We replaced both our patio doors also.

They are ridiculously expensive. Shop around before you order a door from them. I have been trying to replace an exterior sliding door on my house, so I get 3 estimates. Here are the summary of these estimates: Sanders Glass (a locally owned shop) will install a top quality sliding door for $1400.00. Home Depot will install a top quality sliding door with lifetime warranty for $2000.00. Home Depot also could install a quality stock door for $1200.00 but with only one year warranty. Renewal by Andersen just gave me a bit for their least expensive door, installed for $5414.00. They are out of to take advantage of naïve people.

I was told that the quality of Andersen was slightly better. I just got their double-hung windows put in a few months ago. I had wonderful installers and I was very happy with the whole situation.

I have a carpenter that I trust explicitly. He has worked on my house a lot. I hired him to put in some new windows and he chose Andersen. He said it was the best I could do. I said fine and we got the double-hung, single-pane windows with no lights. They're great.

My house is a new construction and the builder picked Andersen Windows. They chose the windows based on what my request for the windows should be. I got the 400 Series windows that have the window grids on the exterior parts, rather than the cheap windows that have them in between the window panes. So, I paid an upgrade to do the transoms and the window rods all the way around the house. However, some of the window sills on the outside are cracked and they need to be replaced. I don’t think that they are the best windows for the 400 Series, but I got an upgrade from the 200 Series that the builder uses as standard. Overall, I'm satisfied. But, there are always better windows out there -- I have had experience with better windows.

I've had Andersens for over 20 years. I got a lot of Andersens in my house. It’s a good quality product and the warranty is decent, but I had problems with them. About five years ago, they fogged up. The techs came out and they fixed them because of a defect in them. And now, one of them has failed again, and I could replace it. It’s in the casement windows, and just to replace one side of them is almost $200 and it’s ridiculous. The thing is, the windows only cost me $300 when I first bought them, and that was for one side of the casement windows. So, I didn't do it yet. I dealt directly with the Andersen Windows on it, and they make you look for a little date on the window - the date it was made - and I just missed the 20th or 30th year mark.

My Andersen french door's lock gave-up shortly after the warranty expired and Andersen Windows and Doors not only extended the warranty for the lock but work with me to ensure the lock fits properly. A++++

We needed a placement sliding door and Andersen's product matched the windows that were already in the house. But when a salesperson came out, he measured incorrectly. And when the door came in, it was the wrong size. They had to cut around and create a bigger hole. It was a mess and the installation took a lot longer than it should have. It was supposed to be a day thing and we ended up getting charged by the carpenters who had to do that. Other than that, the door works fine and it's nice.

I bought a new Anderson Patio door 400 series in March of 2019. I bought it from DeWitt Lumber in Midland, Mi., it was installed in May/June of 2019. Could not find a contractor. DeWitt Lumber, Hal and Carie are some of the best folks I have ever worked with. All of my business will be done with DeWitt! Hal recommended my great contractor, took care of getting a new screen, one that came with the door looked like they dragged it behind the truck from MN. They recommended that I get the 400 series, living on the east side of a lake. I have been thrilled, it is warmer than before, quieter than before, and my heat bill dropped for the middle of the winter heating costs. All of the windows in my home are Anderson, I beg anyone to find a better window or door. I believe in Anderson and their warranty, and I would do it again in a heartbeat! Thank you.

Storm door with retracting screen. Bought in 2017. No way to attach a wind protection restraint. Door blew open and bent the hinge, damper and damper bracket at the door jamb. When I contacted them, I asked if there was a special wind restraint I could buy from them and they said no. I spent another $140 to replace the above parts because they said wind damage isn't covered.. REALLY! I will NEVER BUY ANOTHER ANDERSEN ANYTHING AGAIN! OUT OVER $400 FOR LESS THAN THREE YEARS USE.... GARBAGE!!!! I'D GIVE THEM A 0 RATING IF I COULD.

I chose Andersen Windows based on the "Brand"... I replaced all the windows in my house with the 100 series, single hung 8 years ago. I like most consumers I gladly paid the higher cost for the Andersen Brand with the assumption that their products would be of high quality, and would be issue free for many, many years... One of the windows will no longer open or close. After an hour on the phone with their customer service it was determined that the "Balancer" is broken.

Built a new house in 2006 and installed Andersen Windows and doors all around. About 5 years after moving in I had a three point latch on one of the doors break. Called the warranty phone number and they mailed me a replacement right away for me to install. Then in 2015 I notice three of the 400 series windows had a crack in the cladding. Again called the warranty number and they replaced all three windows free. Warranty service is great but once it expires after the 10 years watch out. I now just had the service people out as I have 3 sliding 200 series windows that had rotted and the windows are about to fall out. No Warranty and going need to replace all 6 sashes. Seems to me these should last much longer than 15 years before rotting out.

This house was built when we bought it and my next-door neighbor was the one behind most decisions here. This was their seventh home and they chose everything, including the Andersen windows that were put up. And they did a great job. We’ve only been here three years and everything works well so far. We don’t open the windows very much because we run air in the summer and heat in the winter. But we mostly use the sliding door and we haven’t noticed any issues. They’re as I expected and to me, they’re like brand-new.

I’ve had Andersen Windows before and when I used them recently, my interactions with them went pretty well. I purchased the double-hung windows and their quality compared to their cost is very good. I'm highly satisfied.

Updated on 02/26/2020: I reviewed my unhappiness with the design of these windows. (See prior review) Andersen’s response was that they were sending new screens, which does nothing for the design flaw! They have totally NOT ANSWERED my specific questions about the design. If you are considering E-Series with system 3 blinds, better look very careful at what you're getting!

We have Andersen Windows on the house. Recently, we replaced another Andersen patio door. I already decided what I wanted so the sales rep had it easy for himself. And then, Andersen did great with the installation.

I got some storm doors and I like them. They're good.

I have a fairly new house (2 years). I chose Andersen 100 series casement windows. I started having issues with the child latches, the window supply company took care of the problem. This fall I noticed that the top latch for the window was not latching, only the bottom latch. Which left about a two inch gap on the top where the window wasn't closing all the way. Not a good thing to happen in Minnesota. An Andersen Window contractor was sent out. They ordered three new sashes for the ones that would not close. They put those in and they still wouldn't latch. I was told that they would reach out to Andersen as well as the builder to find a solution. As of yet I have not heard a word and it's been over six weeks. I had always heard Andersen made a good window and stood behind their product, now I'm not so sure.

We had a new construction and the builder picked Andersen Windows. We got a brand-new patio door and windows, and they are much better than they were 20 or 30 years ago in the market. So, they came a long way. The timeframe was fine too.

I had a lot of experience with Andersen. When I initially bought my house, I put in all my own windows so Andersen Windows was the logical choice when I went to replace them. I bought it from Home Depot and installed the sliding patio door. What you had to buy was a little confusing. Instead of you buying a kit, you kinda bought things a la carte. You buy the three pieces, then you bought the two others and then you had to buy another piece. At the Home Depot that I went to, I was told I needed this, this, and this, but I didn't. And there was a fourth piece that I had to go run out and buy because it wasn't apparent to me that I needed the part. It didn't come with any handle, which was the dumbest thing. And that was not even talked about. I was also kinda taken back that Andersen didn't include hardware anymore. And the hardware was extremely expensive.

Andersen Windows was what the contractor decided to buy and we got it as expected. We got an 8-foot sliding door and it's really nice. We got the replacement part we needed super fast, and they sent it out to us for free, which was really wonderful. My husband was able to install it himself and we're really happy with the door. The only one customer service person I spoke with was really good. That person was able to work with us and got us the part number, and got us out the new part super fast. Everything has been great.

We’ve had Andersen Windows before in another home that we owned, and we also put them in our property that we own at another location. That was what we called the sales guy about Andersen Windows. We were looking to have them do six windows. But they are too expensive, $2,000 a piece for windows, so that put a stop on the deal. The guy who came out was perfect. I couldn’t have expected anybody to be any better. We were very impressed by him. If others could afford Andersen Windows, I'd tell them to get it. It’s just overpriced for us at this time, but it's a superior product.

We picked double-hung windows from Andersen Windows as part of a renovation of the whole house. The contractor ordered them from a store that he works with and he put them in when we were ready because the siding was done that we sort of remodeled. I love them. They're good. They’re easy to clean and easy to use. I would definitely recommend it.

Andersen has a good reputation. I'm a general contractor and I’ve heard that they have good warranties. We got a bunch of windows from them, as the owners requested for their renewal. However, one of the panes is cracked and it needs to be replaced. Other than that, I like the product's quality.

Andersen was our builder's supplier for windows and we had their Silver Line window installed. Andersen met the timeline that we expected and the initial quality of the window was fine. However, after about eight years of owning it, the mechanism that makes it easy to lift up and down completely broke. I can no longer open and close the window. And since the builder was the original purchaser of the window, I don't have any receipts or evidence that I purchased it, which Andersen requires in order to file a warranty claim. They want the actual serial number and an invoice showing that I ordered the window. The window was delivered with a big sticker on it that had all that information but the builder took that off before I took ownership of the house.

I worked with the 400 Series before and I liked them. I bought Andersen Windows at Home Depot and put it in my house myself. The quality seems good.

Satisfied with the look and performance. The tilt feature for cleaning the windows is very difficult to operate on a few of the windows. Overall, the new replacement windows made a big difference in the draft felt at the seals.

We did a complete remodel of our home in 2017 and replaced all existing windows with Andersen E-Series/Eagle windows. We have gliding, double-hung, casement, and French casements. The windows are beautiful. However, I cannot recommend the casement styles. The French casements (qty 2) have never locked properly. The locking mechanism broke in one French casement within weeks of being installed. A replacement mechanism was sent & installed, but it still doesn't lock properly. The other French casement has now broken. Neither locked reliably, and I would NOT recommend these French casement windows. Two of the standard casements have had locking mechanism problems, one has required replacement. I would not recommend these windows to anyone based on our experience. Something is faulty with the design of the locking mechanism of the E-Series/Eagle casements. Gliders and double-hung seem fine.

I ordered a substantial amount of A-series new patio doors and windows for my home remodel. On the plus side: I am very pleased with the quality of the A-series products themselves. They look fantastic and work great. I have zero complaints at all about the products. Andersen still makes the best stuff as far as I'm concerned.

Andersen Windows is a reputable, well-known company. So, I went with the windows when I had replaced some windows. And then about a year after the sliding window, the door was put in right there. For no apparent reason, the window popped. It just shattered. And then I contacted the warranty department. We took pictures of it and sent it to them and they looked at everything and they said that there was no apparent reason why that should have done that. They were very easy to work with and they got me another replacement door when it was deemed that it was a manufacturing type error that caused the damage to it. So, I was very pleased with that.

We ordered a patio door from Andersen Windows, and then the contractor came and put it in. The guy was great. The quality of the product is good, and I like the blind inside the glass.

I went to Home Depot and bought a door. I installed it personally, and it said that it takes a certain of amount of time to do that. It took me double or triple that amount of time, but that was fine. Then, I noticed that the screen portion was broken. My door is a screen door and the top half pulls down to make it a screen. I went to Home Depot, and they told me that I need to reach out to Andersen. I reached out to Andersen and that was when they sent me the replacement component that I now have to figure out how to do that. The cost of the door was reasonable, but since it was broken, it was then expensive.

When I first had my Andersen Windows, I was very happy with them. And when somebody tried to break into my house, my doors and windows stopped them. It seemed like that somebody messed things up though. I had the crowbar marks, then the lock had finally broken and I was worried about it. So, I called out Acre Windows & Doors because they said that they were an Andersen authorized dealer. Their guy told me that he was gonna replace the one I had with exactly what I had. He said that the only difference would be that the core was gonna be a fiber tech core instead of the wood. He also said that I was gonna be so much happier with it and that it was gonna work so much better than what I had then.

When my brother-in-law built a house, there was a problem with the windows. They were fogging up, but Andersen Windows replaced them. I was happy with what they did for my brother-in-law, which made me use them too. They’re a little pricey though. I called them, but they sent the wrong window. However, when I sent it back, they sent me the right one.

I love Andersen Windows. I chose them based on the reputation. I had seen these windows at a friend's house and I asked her about them. She loves them and she recommended this contractor, which I used. He was friendly and very professional. He knew what he was doing and he cleaned up, especially every day when he left. Everything was cleaned up inside and outside. He was even vacuuming the grass outside. That's how meticulous he was. He did such an expert job that I was well-pleased. I got Series 400 double-hung windows. It was a lot of money but the quality is there. There's no doubt about it.

I'm very happy with Andersen's product and the type of support they had. I liked the idea of getting a screen window and the first time we found the Andersen product, we liked it so we bought it. We got a screen door which I installed myself. It took maybe an hour to put in and it was really easy. The quality, compared to the cost, is really good as well.

We had Andersen windows in the house before and basically, we replaced all the windows in the house with the coastal windows. They were about 15 windows and we've had them in since June of last year but we’re waiting right now that we have a problem. One of the grills is broken and we also have molds forming on the outside of the window. I’ve been in contact with my contractors but I haven’t heard anything back from them yet. The contractor's level of knowledge and expertise are very good though.

Sliding door purchased at Holt Lumber, Carbondale, Pa. Delivered with chipped paint. Notified Holt who told me to install it and send photos to file claim and have repaired. Still waiting for several months after several calls for resolution. Will no longer do business with Holt or Andersen as a result of this experience.

The builder installed our Andersen in 86 when they were building the house. I'm in manufacturing, so I wanted to buy the best. If things have been built right, they are not out of square. They function over the years. They were the first ones that had that reflecting liner that did not allow certain ultraviolet, and it was high-tech. We had to special order them when we got them, and we were like the first.

I liked the products of Andersen Windows compared to some of the others. I bought multiple windows for an addition on my house, and it took a day to have them installed. Their quality is good. I'm satisfied and I would recommend them.

Need 25 windows replaced so I bought five to start with from Home Depot. Was told it would take 2 to 3 weeks. It took over a month and 2 out of 5 the glass was cracked and now I have to wait another month. I like the windows but the bottom sash when you open it has a lot of play side to side. I would have thought at this price it would have been a tighter fitting window. The window moves around too much.

I purchased an Andersen 400 series sliding glass door at Home Depot. We had a professional installer install it and we had numerous problems with the door locking mechanism. We had over a dozen different communications with Andersen, and they mailed out three different locking mechanisms that were all defective every time, until we finally got the fourth or the fifth lock. It took about two months to finally get it right with Andersen and I couldn't lock my back door for two months.

I bought a house that had Andersen Windows and I like them. However, we were going to have a house built and they were gonna use Andersen Silver Line vinyl windows, and I didn’t like that because it was a half-million dollar home. Who puts vinyl window in a half-million dollar home except for cheap builders? Every review I read about the Silver Line series, they were mediocre at best. These are the 400 Series that’s in this house and these are excellent windows. These are double-hung. I also got Andersen sliding doors and I have an Andersen French door. There’s one little problem with that as it doesn’t shut right half the time, but no big deal.

It looks nice. But hard to open when it's been locked. Bounces open when you close it. Not a big deal in the SUMMER but let's in a lot of cold in the winter! I bought this door 4 years ago and it still does this! The only way to truly get it closed is to lock it. Hard to do from the outside since the lock in inside.

I got Andersen Windows because of price and quality. The windows are the 100 series. I used a local, R & K Building Supplies for the installation and they did a great job. I have a stucco home. They matched the stucco very well. They didn’t damage that much of it either, taking out the old windows. So, they did a good job. And they almost got it done in a day. They had to come back a second day to finish up a little bit. But it was a quick install. I do have one window that seems like maybe the frame is tweaked a little bit. It’s a little stiff to open up and close. It’s in a spare bedroom, and there doesn’t seem to be any air leaks, so I wasn’t that concerned. It’s actually been that way for a while, after the installation.

The salesman came here from Andersen Windows but he was so overpriced that my husband said no even though I really wanted it. But when we went to Home Depot and found the same exact thing for half the price, we both wanted it then. The installer was wonderful. He had a helper with him and took them several hours. We loved the patio door window. It replaced the one that was 50 years old, which I could hardly pull closed and open. This one is wonderful and it was very similar to our other one, which was why we went with this style.

I was told the most popular choices are either Andersen or Milgard. Since we have patio doors that swing out, I chose Andersen because they have the wood frame. Milgard has better warranty, it's lifetime and much longer time on the other things compared to Andersen, which is only 10 or 20 years. That made us hesitate a bit. But we liked the look of Andersen slightly better.

We had a couple of storm doors from Andersen put in the house a few months ago. It was the first time I bought anything from Andersen and they’re good. We got a good value for it. A contractor that we got through Home Depot came out and installed it, and it all went fine. It was in the wintertime and they came at a time that there wasn’t really much you could do about anything. The installation went fine though.

I've always had used Andersen Windows. My only complaint is that they're the tilt windows and they're not that easy to operate. But the installation was good and the contractor was fine.

Received unsolicited mailer from them today. My house is 5 years old and everyone on this street is the same age. No one has requested their service and the mailer looks like a cheap spam email message for ignorant people to respond to. I've sent them a message on their website to take me off their mailing list but I doubt they'll follow through.

I been having an 8 month ongoing dispute with Home Depot and Tracey Becker corp. over the above stated door. The overwhelming level of incompetence started from the minute the Tracey Becker representative showed up to measure the door. Without going into full details my review just wanted to point out this fact, beyond the parent company in Minnesota no one works directly for Andersen not the retailer not the installer not even the people that service their warranties and in fact when I wanted someone to come look at my door the warranty service poeple we found online wanted a 200 dollar service fee to come which after long conversations with Andersen corporate decided to waive the fee but to this day will not return a phone call.

I bought a whole house worth of Andersen - 100 windows and 2 patio gliders. The windows are great, nice quality, great appearance, and definitely warmer. The Patio glides are horrendous. They were installed by one of their preferred installers. So I know they were installed correctly. After installation it was found that the fixed portion of the glider is out of square, from the factory, silicone smeared on the glass, the miters are brutal, they leak like crazy through the weather stripping. I sent Andersen videos, updated photos and talked to several warranty people. I have spent a month of calling. They haven't came out once or called back. Do not buy from Andersen, it's all smoke and mirrors. Can't imagine what will happen when my warranty gets close to expiring in 10 years. Haha. Rich

Earlier this year, I replaced two patio doors and three windows with Andersen 400 Series (supposedly superior) products. I am pleased with the patio doors but very disappointed with the two casement and awning windows. I feel the quality is lacking in the windows and the cranking mechanism for opening the windows is hopeless, striking and chipping the sill when being operated. I am not convinced the glass is as efficient as promoted in the literature.

Their products are made with the cheapest material and their customer service is awful, I talked to a customer service person and she would not ever give me a chance to talk and tell her what I wanted and to ask questions. She talked over me and never let me express what I wanted to ask. DO NOT DO BUSINESS WITH ANYONE FROM ANDERSEN WINDOWS. They do not stand behind their product and do not listen to you if you have an issue with any of their products.

I’ve had Andersen Windows installed before in a different house, and we’ve had good luck with that. So we went with it again. We had a patio door installed, which looks good, and it seems to be functioning okay. The installation team was good and the timeframe worked out pretty well too.

I purchased Andersen door from Home Depot and had my people install it. The door is of good quality but one side of it is not straight. I was at Home Depot to complain about that and they gave me a phone number. I called and they put me on hold, then I left a message. They never called me back.

I used to build homes up north and I’ve used Andersen there. I got my casement windows at a good price from Home Depot, where they had a sale going on. I like that they are composite fiberglass. Being in Texas, I didn’t want vinyl or wood. And the U-factor is better than a lot, especially, at the price. One of the windows, however, was not closing properly. I had to put some pressure on the outside to get it to close. And once it closed, it adjusted itself. I left it closed for about a month, and when I reopened it, it has been working fine since. But I’ve had two issues with it. One is that the cranks are a little difficult sometimes. Also, the sleeves that go over the locking lever like to pop out. I never called Andersen about that because they pop back in, and it’s just a matter of fixing it myself which is not a big deal, but it’s one of those that could be done better.

My windows were installed in our new house in 2004. For the past several years I have noticed mildew and fungus mounds growing around the base of the windows outside. Two years ago I discovered that the lower sashes were rotting. I contacted Andersen Windows customer service and was advised that the windows were guaranteed for 10 years and were out of warranty. I purchased two lower sashes and had them replaced.

We did a lot of research, and we wanted black windows inside and out but not a lot of brands are specializing in that yet. So we got windows whose frames are not blackout. We like them and they are great. The contractor was amazing. We have 16-foot sliding doors that are Andersen, and he showed up three or four times to adjust them. Overall, they are worth every penny.

My husband and I replaced every window and door in our home with Andersen 400 Series products, a total of 20 windows, 1 set of French doors and a 1 set of sliding doors. In 19 of the windows the crank arm (operator split arm) hardware has had to be replaced because we could no longer open or close the windows. Multiple calls to Andersen resulted in them sending us plastic replacement parts that we had to install although the original hardware was metal. They refused to assist us any further.

I had friends who were very insistent that I get Andersen and not another one. They said they were better, so that was why I got them. The windows are of very good quality. I discovered that windows are very expensive and it doesn’t matter what brand. You think you’re gonna spend so much money, and you end up spending a lot more. So, I felt the Andersen Windows were fairly priced. I had my own contractor install the windows and he was very good. He was the one that kinda pushed me to get the Andersen. He has worked with them before, and he liked them for installation.

Initially I called about a panel that had a broken seal and after determining that it was within the warranty period, they very nicely followed through with shipping me a replacement panel. It arrived UPS within days and was left outside without even a doorbell ring. My husband had just had shoulder surgery so I was left to pull the panel into the house. It weighed a ton. Not Andersen's problem. But noteworthy that it weighed so much we were not able to scrutinize every edge. I painted the part of the frame that would be going behind the movable panel.

Bought 8 Andersen windows. 3 had staples coming up through the sill and the other one didnt have a drain hole. Andersen offered to replace the windows but would not pay for installation. It's November in Michigan. We had to close in windows or freeze. It's been 3 months trying to get this resolved and still no luck. We were told these are common mistakes. WHAT? Buyer beware.

Replaced ten windows out of twenty nine so far, several leak through window sash to frame area. Leaks do not occur on every rain, only when coming from a certain direction. Windows flanges were sealed with flashing tape on installation and windows have been trimmed out and caulked. The screens fit poorly and let bugs in. Purchased at Home Depot but they will not offer support since windows are over a year old. Have to go directly to Andersen for warranty review and support.

After getting the response from Andersen, I again opened the windows to look for additional clues to the problem and then went out to Home Depot to check their display model of the window. I discovered along the outer side edge of the bottom sash are two types of material to compress the window. The top has about a two inch piece of black rubber and the bottom is a rounded plastic type piece the window slides in. There is a pile weather strip about the size of a dime that appears to fit where the two pieces come together that sticks on the outside of the window guide. On my windows the round piece has a has a small rubber strip across the middle which would compress if properly horizontally aligned. On my windows, one window was missing one of the round pieces, another had the strip placed vertically and not horizontal and none of them appeared to be placed the exactly the same spot. The ones at Home Depot appeared to a bit larger but I did not have one to compare size and the black strip was not obvious. I do not have a part number in order to get a round pile weather-strip for my windows. A window re-install would not correct this problem. Please provide a part number so I can order these. I have pictures to show you.

I got a patio door and a front door. I've had Andersen patio doors in the past, but I'm not satisfied with the patio door I have right now in my back. It's a 100 Series patio door. You put the latch up to lock it and it locks. But then you can pull on the door a little bit, wiggle it, and the latch comes down, and it opens. I've had no problems with Andersen before. But now, it seems like their quality went down. Water accumulates in the sections, and it can get stuck when there are no drain holes.

Brand new storm door installed 4 months ago, but the closer kit appears not durable for this type of door. This door cannot have two closer kit due to screen roll design on top of glass window. This is disadvantage quality to use this type of door with limit one closer kit. Warranty not covered for this cause.

Your widows have done a great job or eliminating drafts and making the home more comfortable. I replaced all of my old Andersen Casements with new Andersen 400 Casements. I was able to add a glazing layer to the outside of my old ones that made a difference. My old windows were 50 years old with glass welded edges and lead plugs.

I have replaced all but three windows with Andersen 400 Series. Two were clearly defective (pulls?) and when I requested that the company replace/repair them they basically said to do it myself! A friend has installed $25,000 of Andersen windows and the build quality is appalling. The company is replacing many of them. There will not be a next time for me.

I have used Andersen Windows quite a bit in the past, which was why I chose them over others. The quality of the item I received is very good and the installation went well.

After I thought I did good research, I bought an Andersen A-Series wood patio door and have purchased additional windows in the same series. VERY disappointed in the windows as they leak air, you can actually see light outside! I contacted an Anderson rep (nice guy but did not know anything about windows) and my installer and each came out and inspected the windows. The installer sent a third-party installer to look at them and everyone blamed everyone else. I kept telling them there is some type of weather stripping issue. These windows tilt to clean, but no one bothered to tilt them in. Being very frustrated, I figured how to tilt them (different mechanism than other windows) and outcomes large chunks of sheet rock. Obviously that helped some to clean that up.

A contractor selected Andersen Windows and I was happy in that just having a family that has previously worked for Andersen. A.W. provided a timeline on how long the window replacement would take and they met that. Their contractor was excellent, too. They were prompt and they executed very well. They tried to make the amount of time that the windows were open relatively short. The quality of the product is great. We've definitely sensed the improvement in the heating overall within our house a few times.

I used Milgard for my windows and Andersen for my doors. I have had NO problems with Milgard. Andersen storm door is a piece of junk. It is poorly constructed and changing from the winter panels to the screen is a nightmare every season. The plastic pieces are flimsy and break. My very expensive 400 Series patio doors now do not lock. Customer service when contacted is very unhelpful and unwilling to help and makes it clear that any labor is not covered under warranty. Well beware, buyer, because most of the cost of a repair is labor. I would NEVER buy an Andersen product again and would recommend you choose another company.

I purchased nine double-hungs and 1 patio door from Andersen Windows. It took about four weeks to get the items to me. They have the best quality and I’m satisfied with Andersen Windows.

Bought a home built new in 2004 that has 27 Andersen 200 Series double hung wood frame windows. Summer of 2016 (12 yrs later) I noticed the bottom frame of one the windows was rotted on the outside to where I could push my finger through the framing. Called Andersen and was told these had a 10 year warranty and they couldn’t help. Ten year warranty is pathetic Andersen! So I ordered a new sash through Home Depot and replaced it. Now fast forward to summer 2019 and noticed 3 more windows with same issue, the bottom frames rotted and turned to mush. Very poor design, (manufacturers defect) that an Andersen frame would turn to mush in less than 15 years! I always thought Andersen products were superior....Disappointed.

When we purchased our home it had Andersen Windows in it. We had problems with moisture on the windows in the winter, which created black mold on the corners of the woodwork. Andersen of course denies anything was wrong with the windows. We decided to give them another chance and installed new Andersen windows about 8 years ago. We are having the same issues!!! These windows are absolute junk!!! We will see if they stand behind their so called warranty or if they once again come up with excuses. Know of several people in the area that have complained about their Andersen windows as well.

I built a new house with Andersen Windows and doors in 2014. In less than 5 years the window hardware is rusting out. I was told it was because I live near the coast (4 miles from ocean) and I did not have the corrosion package. Apparently, you have to specifically request the corrosion package or you get the standard zinc package which pretty much starts rusting immediately. Now I have to pay $5,635 to replace all the hardware and upgrade to the corrosion package with no warranty help. Why would a company who promotes a superior product not put corrosion protection on everything from the start? I also have a couple of builder grade windows for the garage and ironically they have held up much better, go figure..

I had Andersen Windows in the rest of the house when I built it, so when I needed patio doors, I went with them again. Their contractor installed the doors and he was slow enough doing it. It took him three days to complete the installation because I had three panels and it was within the timeline provided. But my doors are not perfect right now. They were in and they were perfect. But the weather stripping came out from the door that I open and shut more than once a day. So they have to take it apart and put the rubber or strips that are on the bottom of the door. Other than that, I love Andersen Windows. The doors I got are good quality, easy to open and shut, and within a reasonable price range. The doors also matched the other doors that I had on the house. So, I was pleased with them.

I bought a French sliding door for our back deck. It is a sliding glass door with excellent quality. And I love it. I would recommend Andersen Windows.

I got a combination of sliders and crank outs newly installed. We got the white vinyl to match the vinyl siding. The quality seems to be fine. The crank out handles upstairs has a latch mechanism, and that plastic piece slides up or off, and it could be attached better, but I’m a little hesitant to glue it on. And then, on the slider window where it slides sideways, the latch there seems to be a little iffy. But overall, I’m happy with them.

I got double-hung encasement windows from Andersen and the replacement process took at most 2 days. The certified contractors performed a well-done job. The quality of the windows is good. We had birds run into our one window so there are scratches on one, and I know that’s not under warranty so that’s the only bummer. But I didn't have that issue before with my other windows. Other than that, they're great. Get quotes on Andersen.

We built a home in 2002 and had all Andersen windows installed. It has been rented out and the renter mentioned that one of the sashes completely fell apart when he went to open the window. After contacting Andersen several times, the last person I spoke with told me this was not covered under the 20 year warranty, but would have been under the 10 year warranty. After repeatedly talking with prior customer service representatives from Andersen, no one had mentioned this would not be covered. In fact, they assured me it was when I asked them specifically about the sash.

Hi, I have a home that is 1.5 years old. I used all Andersen products of the 400 series. I have approximately 45 windows. There of my window units 5' gliders are experiencing water problems in driving rain. Andersen sent out a tech to repair, but the water is still leaking. I'm very dissatisfied with the customer service.

We ordered a replacement window from Andersen and it came on time. It was of perfect quality.

Bought all new Andersen Windows - the mid price range windows - after a seasonal temp change - the bottom sash seal started peeling away from the glass and the window allowing moisture to get in. I would snap the seal in place and go on - after a couple of years of this - I called Andersen. They said they would pay for the parts but I had to pay for the labor. What an AMERICAN COMPANY DISAPPOINTMENT. Obvious window defect and these guys make the homeowner pay for ANDERSEN'S lack of quality!!! These ANDERSEN windows weren't cheap, but the warranty is a CHINESE warranty not an AMERICAN warranty!!! I don't want their name on my home. ANDERSEN WINDOWS SUCK!!!

We put in an Andersen French door. Everything was ordered and it came on time. We chose the A-Series as opposed to the 400 Series and we wound up with a heavy, sturdy and secure door. It's of good quality too.

My folks bought 21 Andersen Windows when they built their house in '65. Three years later the company stopped making that window. Because of that the supply of repair parts dried up long ago. I just inherited the house after my mother's passing, and have sunk many $thousands into repair. And all of a sudden, right before winter hits, the storm windows have decided to "give up the ghost". The corner keys, and latches made from cheap pot metal, an crimped into place have gotten brittle and break, the frame comes apart and the glass window pane falls and breaks. Since no repair shops can get new keys and latches, the windows can't be repaired. Which leaves the windows open to snow and rain. I just paid $26K to paint and roof the house, and even if I had the money to put in replacement windows, I wouldn't want to destroy the siding doing so, two weeks before projected snow.

Being a remodeling contractor for 40 yrs, I've installed most every brand of slider available, including Andersen. Most recently I did an install for a customer who purchased a 6' vinyl clad slider, series 200 I believe, it's a KD (knock Down) unit. It went together nicely as it should, installed nicely as it should, no noticeable defects. When it came to operation after completed installation, that was a whole different story, it opened and closed harder than the cheapest slider I've ever installed.

We quoted Marvin and we quoted Pella, and we ended up getting Andersen from a lumber yard and then having our own contractor come and put them in. We got 22 windows and it was the best deal for us. It took about eight weeks for all the windows and then the installation was about two weeks, but it was delayed because of rain. Still, we love the windows. We also had a manufacturer defect in one of our windows and Andersen came out and fixed it pretty quickly, and they did a nice job. They came out within a couple of days of the time that we had the problem. They had to order some parts, and then they came and fixed it when the parts came in a week later.

The door worked for 2 weeks then the screen would not retract. Then the glass window would not go back down. Then it froze in place. I called Andersen and they told me they would send me some parts and not cover labor. I need to send pictures first. Not very nice in their service depart. They would get back to me in a week. I ask about the year warranty and they said only some limited parts. It took me 45 minutes on the phone to speak to someone who told me it was an external force. This door is only two weeks old. I just want my door fixed or replaced.

I have had nothing but problems since day one and it has been over a year now and I'm still not getting anything done. They stand behind their product no matter how faulty it is, lie right to your face, and they get very disrespectful and angry when you disagree with them. If my windows are allowing dirt to fly into my home when shot and locked and my sliding glass door track is filling with water on the inside I see that as a problem. This weep hole thing they have on sliding glass doors now is just a way to make a cheap product that leaks water into your home. Not that the doors themselves are cheap because they're not. They're ridiculously expensive. Do not allow Andersen representatives to tell you that it is normal for these doors to be leaking water into the track during normal rain.

I bought two storm doors about two weeks apart and when I installed the second one, it all went well except a couple of weeks later, the screen messed up on it. I called Andersen and they took care of it. They sent me the part and everything was good to go. It was really quick, I was surprised and I was very happy.

We ordered two French doors from Andersen but they took forever to get. Still, we're very happy with what we got. There were definitely cheaper alternatives, but we feel that doors of this quality will last a long time.

I paid over $5000 through my local building supply company for Andersen E-series doors. I carefully scheduled the replacement based on the availability of my contractor and security issues related to the door openings being unprotected for several days. On the appointed day, the contractor found that Andersen failed to ship nailing fins -- a critical part of the installation -- with the doors. Andersen had no record of whether they were shipped with the original order or not -- this speaks poorly of Andersen's quality control. On the second go, my contractor had an installation question. He was amazed -- astounded -- that Andersen provided no printed installation instructions. Apparently, the only option is to go on-line. Trying to read the instructions on a phone is ridiculous.

A friend referred us to Andersen Windows. Their salesman and installers were topnotch. The windows we got from them are of great quality.

We are building a new home and were advised to use Andersen for our windows and doors. As we embarked on this adventure we were so excited to get started.... Fast forward a year....(August 1st, 2019). There was mistake made on three of our custom windows and they needed to be reordered. As we waited for the "blame game" to be over, we then had to wait for a rep from Andersen to approve the reorder (still do not know why since it was the Keosaqua Lumber's fault).

We’re happy with our Andersen windows. The quality is great. It was what was in my house when I bought it, so I just replaced them with the same thing. I went through a contractor and they bought them. The contractor I worked with was perfect. Everything went great.

I love Andersen Windows. The quality of their product is good. When I have my windows closed, I can't hear anything outside - the cars, the lawnmowers. The one thing I don't like is I have trouble opening those windows. That's only because I'm old and short and I can't get a hold of them to open them. Other than that, I don't have any complaints.

We had Andersen Silverline windows installed in a new home build five years ago. So far three have had seal failures, and two have tension cracks (including one that was just replaced). Since the line was sold to another company we have no warranty and each window is $400. We will replace with a product that is not Andersen.

I got the 300 series Andersen Windows through a contractor and the interaction we had was very good. They did really good cleaning up after themselves. So far, everything has been going good. I like that they got cladding so the wood doesn't rot on the bottom.

We have two of the windows in our dining room that the vinyl is blistering. It’s been going on for several years. It happens at certain times of the year and I just never get around to calling Andersen. Otherwise, I like Andersen and I would stick with them because everything else with them is very good.

We were “bait and switched” when buying our Andersen 400 series windows from Home Depot. In Home Depot’s store display, the Andersen 400 Series windows has real wood (Pine) frames and wood window grills. We received Vinyl frames and fibrex grills when our windows were delivered. Not only did we not get what we ordered (fibrex grills and vinyl frames), but the quality of the windows is subpar (The nail holes were not covered and there is glue and wood filler smudged over the window/wood). Even our carpenter said, “these windows shouldn’t come like this.”

I paid $17.88 for one hinge and two rivets for my Andersen screen door and they sent the wrong hinge with screws (the online item description says that the hinge comes with rivets and the photo shows a hinge, not the one I received, with two rivets). I called Andersen customer service and the c/s rep said that I would have to place another order for the correct part and that they would send the right one this time.

Somebody recommended Andersen to me and I purchased bedroom and living room windows from them. The contractor gave me a timeline for the installation and it was accurate. The installation process was very good, too. Other than that, Andersen's reps communicated very well with me and I'm very satisfied with the quality of my windows.

The contractor was very nice and very informative. They had to take all the windows out and put them back in. They did what they said they were gonna do. I’m very pleased with our Andersen windows. It was all good.

I was replacing Andersens that have rotted out, unfortunately. I like the installer which was a local place and the Andersen rep so I went with Andersen. They did 4 bay windows with crank outs on each end and a 4-ft. round decorative window in the middle. All of them are large windows and they are much better than the originals because the outside of the original windows, which were 25 years old, were not vinyl. The new ones have vinyl and they feel well and crank well. They are good windows. I had a great experience and I’d recommend Andersen. The product speaks for itself.

We've always heard good things about Andersen Windows and we got hooked up with a guy that worked at a place that sold them. We replaced all the windows in our house. We got one slider window and the others were double-hung. The installation went good and it was a good experience all the way around. So far, we've been happy with the quality of their product. I would recommend Andersen Windows.

The Andersen windows in my home were manufactured in 1984 and installed in 1985. There is no one in my area to service them. There are plenty of people around to sell me new windows but no one to service older Andersen Windows. I live in the greater New Orleans area.

We had four skylights that leaked several years ago, so Andersen Windows came in and replaced them all. I like the quality of the Andersen windows and the way they're made. I also ordered some windows and had some put in by a contractor about six years ago in my woodshop. So I had the windows I had replaced with Andersen windows.

Sean ** with Andersen Windows is fantastic. He was very patient with us and helped us to pick out the right windows for us. Very high-quality windows and he helped us along every step of the way... We had lots of questions as we were considering several companies and just felt most comfortable with Sean and have never regretted the decision. High-quality windows installed by someone who genuinely cares about his customers. Highly recommend!

We had a new house, and we had a different brand before that we really liked and almost went with them. But we decided Andersen because that particular window we chose was a bit less expensive. And then we didn't get it. The guy talked us into the more expensive one that are premade to fit. The quality is great. But I’m a little disappointed in the noise. In the house that we had before we used a different window, which almost cut all the noise out.

The house that we had already had Andersen in it, and we have a very good friend that works at Andersen. So, it was a natural choice to go with them when we remodeled. We did one of the architectural sliding doors and then we did a new French door patio. The contractor was there when they said they were gonna be there. The quality of the doors are great and the cost is fair compared to the rest of the market.

We purchased six double-hung windows from Andersen and we explored different options. What we liked about it was that it could be more customised. So, like our neighbors have windows and they have white, and it looks horrible. But Andersen said they would match the paint and all that sort of thing, so that was a real plus. It was worth the money for that level of quality and service. We’re very happy with them. I would recommend them to anyone who’s considering a window replacement.

I've had Andersen Windows for a few years now and they don't seem as good as my old windows because I noticed that I hear a lot of sound, which I used to not hear. I also don't notice a great deal of savings as far as energy goes and it still seems like the rooms are cold. They are not as good of a quality as I would have expected for what I paid for them. Other than that, the contractor they sent out was amazing and they did a super job. They were in and out. They were easy to deal with, so I didn't have any problems at all.

Been using Anderson products since the late 70's. Bought a door and the door sweep rubber is bent causing a open gap at the bottom, missing parts, and a 32" door is actually 31.5". Called them and was told I bought the door over 90 days & I'll have to purchase the parts. My last item from them. Can't believe such a good company has gone to crap too. Like most companies money before customer satisfaction. If I could have given them a minus, I would have.

The summer/fall of 2012 we did an addition to our home and put all new Andersen windows in. There was a window in the 2nd story on the east side of the house that would not lock correctly. We contacted the contractor a couple of times and even asked for them to request an Andersen Rep come at look at it, but nothing happened. The window continued to let air and would not close, then over this past winter a window in the first floor also on the east side began to let air in. I began the FRUSTRATING ordeal to try to get to a resolution for both. I first called American Replacement division. Talk to a young man that was very helpful and gave me the correct number to get this resolved through the warranty. He even call a week later to see if things were moving along. He was the only person I felt that respected the customer. I only wish I wrote down his name.

In 2016 I purchased a replacement for my Andersen French door. The door was sent to my house by mistake rather than the installer Andersen recommended. Fortunately I found out and stayed home to make sure the door wasn't left outside when it was delivered. When the installer arrived, he found the hinges were in the wrong place so he ordered another door. Fortunately my old door could be put back on until a new door could be delivered. In 2019 I wanted to replace my current Andersen Glider. This time I went through the Andersen recommended installer. AFTER my current door was removed the installer realized Andersen put the WRONG door in the box. They installed the wrong door since the door they removed could not be put back in while they tried to find my door.

I'm a contractor and I buy a lot from Andersen. The last I placed was a $30,000 order for 100 Series and that was a five-day install. I've looked at other companies and I used to be a Pella installer. But Andersen has the best quality out there on the market. The cost is pretty high but you have to pay for the quality. Some of the prices have gone up a lot and it's kinda hard to justify some of it. But for the most part, you get the quality you pay for.

I liked the way that the products of Andersen Windows look. I got the double doors from them and my whole experience with Andersen was fine. I didn't have any problems at all. I have the doors for a few years now and they’ve been good.

I have replaced 19 of my windows with Andersen 400 series and up to now have had a good experience with the window quality and one warranty repair. Now I have seen my Andersen single hinge French door become delaminated. The vinyl is peeling off the door and is unsightly and the issue seems to be expanding. The door is on a raised porch and also protected with an overhang, so it is a bit protected from the elements. The companion door is in perfect condition.

In 2007 I ordered more than 2 dozen Andersen windows for a major upgrade and remodel of my home. Nearly all windows were replaced. The new windows included casement, glider, and double-hung windows. The casement windows have performed adequately, though one was shipped without the screens. Of five gliders, one of them has a small leak that has caused black staining where the two panels meet in the center. (see picture) Of the three sets of double hung windows, the two exposed to the weather have leaked badly since day one. (The third one does not leak, implying a manufacturing problem on the other windows and not an install problem.)

It is no real surprise. I contacted a couple of window installers, one independent "C&W" and the other Home Depot. C&W estimate was $14.5K and they would stain the wood to look like oak, Home depot was $12.5K (with less options because she was trying to reduce the cost of the window). Mind you I can buy the windows at Home Depot for around $4K. So you ask where does the extra $8K to $10K do for you. Well it includes the install and the same warranty that already comes with the windows. I was stupid enough to put money down on the C$W one, but came to my senses and canceled it. The company acted like I had just robbed them when I canceled the order. They tried to intimidate me with the warranty and I said well I can break all of the windows twice and still be ahead. So it seems that they price the install by multiplying the window cost by 3X.

Over the years 1992-2005, Andersen did not honor their 20 year replacement warranty. What they did as approximately 75% of my Low E windows failed is that they replaced them with inferior performance windows. The replacement windows do not have Argon gas between the layers of glass and the layers of glass are only 3/8” apart so their thermal performance is horrible. My home is no longer comfortable on hot and cold days. Andersen will not compensate me so that I can purchase replacement windows that will perform like my original windows did. I do not recommend Andersen Windows. They did not replace me failed windows with equally performing windows.

In 35 years, my Andersen 400 series vinyl clad casements need replacing, the entire window. The vinyl is cracked and blistered. All the siding must be removed to do this. Major job! Not a happy person.

I purchased 9 windows (over $5K worth) through Home Depot in Brownwood Texas June 6, 2019. They were delivered 5 July 2019. We were finishing the last window when the installer found a defect in one single hung window. The top rail of the bottom sash was not welded properly. I notified Home Depot and was told a new window would be sent but would not arrive till July 24th. That meant I would lose my installation crew. I asked if they would expedite it. The HD contact person said she would ask and call me back. She has never returned a call. I have made over 25 calls to Home Depot trying to get this replacement done. This last Monday I called again to verify the window would be here on the 24th. Had to leave voicemail. I finally got a supervisor to get the person on the phone. She said she was still trying to Andersen to confirm ship date and would call me back.

Awful experience. Per Andersen's video, to remove the stationary panel I would need to insert a 7/32" Allen wrench to disconnect a tab on top. There is NO tab to release and the wrench bound the door. Called Andersen for help and got awful service.

I bought a house with 24 large Andersen 400 series double hung windows. They are very drafty and I can hear the birds chirping in the morning just as if I would if I was sleeping outside on my deck. I come from a house I installed Serious Windows which was bought out by Alpen windows and there is simply no comparison. Flipping in an Andersen by pushing in the plastic track and forcing the window out is just a poor cheap design. Other windows, just release the 2 finger tabs and it flips right in. The Andersen glass is far thinner so how well can it be insulating? Even the wood floors are faded so is the glass really low E glass as printed on the window? Horrible solar heat coming through in the summer. Sadly, I'll be changing out all these 400 series Anderson windows with a real set of windows.

Not even installed a year and can't get Andersen to fix a window. I have called Andersen and so has my installer. They sent out a person to repair and he actually made the problem worse. He said the lock wasn't the right place and repaired it but now I have a gap in the window. We bought 35000 worth of windows and they won't reply. They called to get a survey, they ask if I'd like someone to call and I said yes. No one has called and I still have one window that doesn't close correctly. No one replies to the calls. The repair guy started with it might not be installed correctly which I've read is the go-to reply but he said the lock was not in correctly and now it locks but it is not closed completely. He. said there is a margin that it doesn't need to close and gave me some excuse about high winds. All of the other windows work correctly but I'd never recommend or get these windows again.

We were told that the Andersen windows were more ocean-resistant for the elements of the beach. We purchased sliders and transom, and we had some other outstanding complications that was no fault of Andersen. When you take out a sliding door, you begin to discover what's on the inside of the house, which you can't necessarily see until you do that. So, there was wood rot and the cost became bigger than anticipated. But the installers were very professional. There were multiple points of contact to be able to reach someone but they were always very professional in the way they spoke. David was very nice. We're very, very happy that if something does break and it's under warranty, they go back and fix it. They’ve been very thorough explaining the process, so they were very, very, very good. I've been real pleased with the provider that we've had down here. I would recommend them.

Ordered 13 windows and they showed up. Corners are not molded properly that you can see fiberboard inside. Andersen Windows refusing to do anything about it telling me that's normal. If they can't fixed their mistake from the factory how will they ever warranty stuff. They refuse to see my pictures. They only looking at the pictures their service person took and refusing to share.

Had all my windows and doors replace a while ago. I contacted the company a few years later. They did nothing about the sliders that are falling apart. When I purchased 30 windows and two sliding doors I purchased the most expensive that they made at the time. Needless to say they did nothing about the problem nor did they care that the doors are trotting out. I hope that no one buys their product since they do not stand behind their products. It is a very expensive homeowner upgrade and they should last longer than three years. Buy windows from anyone but Andersen.