Andersen Windows Reviews

We had to replace a patio door in our rental house. We had Andersen windows put in our old house before and someone named Jeff did the work. He did a good job. I was pleased Andersen since we had windows installed. I went back to Jeff to get our patio door replaced. I had him give me the estimate. They had to wait in order to get the door. Originally, they said that it would take about nine weeks to be able to get it installed. But Jeff was able to come back and did it in five, so that was great.

We got a half-moon shaped window with a double hung regular window underneath it from Andersen Windows. Their contractor came, removed the old window, fixed the wood that rotted around and installed it in one day. It's good quality and it looks good.

We bought over 20 Andersen windows, they are able to see that they are under warranty but will not replace because they want me to pay for a service technician to come out. They do not have service technician and Brandi from Customer service is extremely rude. Certain people should not be in customer service. Avoid them at all cost, you will regret the money spent.

We had a bunch of regular double-hung windows, a sliding door, an awning window, and two bay windows put in and so far, they've been great. It's a complete 180 from the windows that we used to have. It's a lot quieter and there are no drafts or anything like that. Everything's a lot more expensive nowadays, but we're happy with the quality that we have and what we paid for it.

It took seven months to get the door, and that was the timeline Andersen told me up front. It's a specific three-panel door that's about 12 feet across that accordions back. It was $11,000 just for that single door, but that was a good price for it. I got quoted $14,000 on other places for this type of door and a couple other prices that were higher. I had an Andersen qualified installer install it because I didn't want to screw up an $11,000 door. I could have done it cheaper, but it would have taken me a lot longer and I wouldn't have been ensured that it was done right. So it was well worth doing it with them. I wouldn't hesitate to recommend Andersen Windows.

I purchased a storm door in December of 2022 because it seemed like a quality door and I liked the beautiful grids in the window. It was installed in early January. The installer noticed the grids were a touch too small and were barely being held in the window. He informed the company on January 12th. They have since sent three sets of replacement grids all of them smaller than the original grids. After the last shipment, I compared the three sets of grids and noticed they were all identical. They keep cutting them the exact same size of too small!

I like the quality of Andersen windows. We purchased windows for up and downstairs of our home. They're nice. I have a couple of them fixed, a couple of them sliders, and one that is casement. They got good quality and I have no regrets. The windows are better insulated.

We have had Anderson Windows in the past and they have always performed well. A reliable product and a fair price. The contractor took two days to install the windows once they were in. We just made sure that somebody was home when they got here. Other than that, it was straightforward.

I bought a sliding glass door that I put in two years ago and love it. I also purchased the bay window from Andersen. It's all installed and looks beautiful. They did a good job.

I purchased windows and a sliding patio door from Andersen. The salesperson talked about the quality of the windows and was really knowledgeable. He also had a good price and was efficient with how he worked. We had two sets and the second set's installation took longer. But with COVID and shipping, it was a little less predictable. So it was okay. The installers were really professional and very friendly. The products they installed are very nice, too. Windows, overall, are really expensive. But as far as other windows, this was market price.

We've had Andersen Windows in our previous home in Harrisburg. This time, I purchased a sliding door and a small window. From the very beginning when we contacted them till the whole job was done, our representative was phenomenal. His name is Jeremy. He's the installer as well as the salesman. For the installation, Andersen didn't get a truck in with the right windows on it so it delayed things quite a bit. But the day they worked, they were very efficient and cleaned up after themselves. I could not be more pleased with this whole thing. We just moved here and did a lot of different work on the house. By far, these were the best people we worked with.

The quality and the look of the window are what I expected. I'm satisfied with that. The only thing I'm not satisfied with was the length of time it took to deliver the window. I would recommend Andersen to improve their delivery time.

We purchased 8 hurricane impact windows for our home here in Florida. Everything about the process was excellent, from the sales presentation through the installation. They had a concierge service that kept us appraised of all ongoing activities. The installation process was excellent. The crews knew their stuff, and were wonderful to work with. Friendly, professional, cleaned up, covered all furniture, etc. We love the windows, so easy to open even though they are heavy glass. Highly recommend!!

Andersen was not the cheapest, but it was reasonable. The salesperson was pretty knowledgeable. The installation team was good. They did a good job getting them all in even though it was freezing. But my husband was a little disappointed with the white trim and the nail holes. They didn't repaint everything but I still think they look pretty good. But the biggest complaint I have was that nobody told me that my windowsills weren't gonna be at least an inch and a half to two inches deep. So when I got professional blinds installed, they protrude about 3/4 to an inch out. Also, I can't have Splash blackout in the bedrooms and I can't have cellular shades, which I like the simple look. So it's really hard to figure out a window treatment. I also got Andersen Windows in my sunroom and the cellular shades fit in there perfectly because it's a different window that I got. We got the 100s in the sunroom and then I got the 400s in the inside of the house.

I got casement and double-hung windows and the order was supposed to take eight weeks but it ended up taking 12. The lead time was long and it was hard to know through the contractor if they were getting updates. Once it got to eight weeks, I was able to ask him and he said he should be able to see exactly when they're gonna come in. So I don't know how much of that’s Andersen versus my contractor, but even still, months to get windows is a long time.

We really like the Andersen windows. The product is good and it seems to definitely be the right product for what we were trying to accomplish. I noticed a difference in everything, sound, the heat, even looking through it. It's a whole new world. Both upstairs and downstairs. The product seems to be working well. It was also fairly priced. The guy also did a good job. It took a little longer than we wanted it to. We thought we were gonna get it at the beginning of December. But, it ended up being January. But, it was no big deal at all. I know the supply chain issues.

I had a good experience with them. They recommended an installer to me who helped us choose the windows. I took a 12" by 24" attached sunroom outside my main living area with with a door to the outside. The contractor is excellent and had very strong attention to detail and very strong follow up. The crew he assembled is very talented. We had some things that they did that I didn't like and they undid those and did them again to my satisfaction.

We purchased four double-hung windows and a sliding glass patio door. The quality is fine, although there was a defect in one of the panels in the sliding glass door. My contractor arranged for a replacement and that process was fine but we had to wait for that panel.

I purchased three doors from Andersen - two sliding glass doors and a swing door. They have a lot of complexity in the hinges and mounts so that after we've installed it, we can then fiddle with it to make it fit better, which is a clever idea. The swing door is on an ocean-facing wall and it needs to have a certain architectural rating. It has a very sturdy locking mechanism and when we lock this thing, it locks in three or five points. It's very secure, which it needs to be given the winds that it has to deal with.

We're very pleased with the quality of the Andersen window. I'd highly recommend them.

We got the double-hung windows from Andersen. I like wood windows and there are very few companies that are making wood windows anymore, which was what attracted me to that. They're a better product and I appreciate them for what they are. Andersen is a little bit more on the expensive side though. I installed six wood Andersen windows back in 2012 and what I could get for six, I could only get two installed this year. So that is a considerable expense. Everything went up and COVID was the factor but that was drastic.

I purchased a bunch of Andersen 100 casement and gliders and a gliding window. The installation took a few days. The crew of four guys did all the work and it was a good experience. The quality of the products is pretty good. We filed a claim for one of the glass panels because there was an imperfection with the silver oxide and the big case window we bought. They pop in and out every time you open the window and it's a jarring pop. I looked outside and the snubbers had pinched the weather stripping on both windows and poked little holes where the snubbers are. But other than that, everything has been terrific. Andersen Windows are well-built and affordable.

I purchased five Andersen windows for our garage. I like the way that they're constructed with wood and also composite, which I felt would hold up to the weather a lot better than some of the other windows that are out on the market. They're very nice windows. I'm very pleased. I was very impressed with the person that I dealt with, who came to our house to tell us about the window. He also came back with another gentleman and they installed them themselves. The installer was also very knowledgeable about how many lights to put into each one of the lights so that they look good and what would be the best application for what I was looking for.

I purchased 10 Andersen windows. Everything was great with the installation.

It took a little while for the windows to be ordered. But they did a great job. The quality of the windows is fantastic.

I had a very good experience with Andersen Windows. Recently, we got our windows replaced. Everything was the same other than the color. They made a couple updates since, so they weren't exactly the same, but they're as close as they could be. I had the last one for 41 years and even if I get half of that out of these, I will consider it a worthwhile investment.

I got double-hung windows from Andersen. They're called Eagle. I love the windows. I'll get some more installed in front of our house. Everything went well and it seems to be a good product and it is definitely better than what we had before.

Working with them was seamless. I had them replace all the windows in a small condo. it took them about a day and a half which was expected. I'm very pleased with the quality of the new windows. I will not hesitate to recommend Andersen.

I got a double door from Andersen. It's vinyl with windows on it. They measured. I ordered it and then two months later, it was in. The installation was also very seamless. I'm super happy with the quality of the product. Very satisfied.

I called Andersen Windows to get the same storm door I have in the back door of my house and it was a great experience with the rep. The service was amazing. I was very happy because they responded very quickly. The old door was 4,000 and you can unlock the screen and replace the glass. This one that I got is 3,000 and there is a completely different way of removing. It’s more complicated than the other one but it’s good.

We purchased a sliding, a front door, and a picture window. We’re having little issues with the front door, but that's being adjusted. Other than that, the quality is good, so far. I'd tell others to go for Andersen.

The product of Andersen Windows is very good. We wanted two-tone windows, and they were the only ones that do that. The installation was done in one day. The contractor had to come back and do some trim work for us, but they did a great job. We also had them do a front door for us which was fairly expensive. I'm very pleased with the products. We opted to get two crank windows on the other side of the big bay window. We used to have crank, but it was the old steel kind. The contractor had told us that Andersen has a great crank out. When it shut, it's airtight. The handle folds down like a low-profile and the screens are on the inside. I love that.

After struggling with Andersen Windows for years, I finally got a call from a young lady named Elise (not sure of spelling). She was extremely knowledgeable, understanding, & sympathetic to my plight. Within 24 hours she had authorized a refund to me for the subject windows & assured me that the other replacement windows would be shipped within 10 days. She was an absolute delight to deal with and Andersen should be very proud to have someone of her intelligence, efficiency & attitude work for them. It was a long tortuous journey but thanks to Elise it has ended & I am pleased with Andersen's final response.

I got double hungs in the front, casements in the back, and those picture windows in between from Andersen. Before the workers got there, I talked to the production manager then the production manager came out. They went through and ask me questions. They looked at all the windows and planned out the install. Then they asked if I had any preferences. There are 38 windows in the house total that they did, and they broke up the installation into a number of different sections. There was a guy and a lady, they were here for two and a half days and they did an amazing job.

I've been using Andersen for a long time. Recently, I wanted a couple of windows replaced. Everything worked out fine. The cost is high, but the service and the windows are worth it. I'm a happy camper.

The windows are beautifully built. All the edges meet where they're supposed to meet. I have no complaints or misgivings about either the windows or the installation. They did a great job. It was cold out and I was worried that the house was going to get cold. But they were very careful about doing one at a time. They had to take down the siding, put it back up and cleaned it.

The windows look great. I did the trim on the inside. The ones downstairs were made about a foot longer than the regular windows that were in. So, they had to do some carpentry work to cut it out to make it fit. It was also expensive, but they did a great job.

We put Andersen windows in our bathroom, and the quality is very good. The windows were all framed in, so when they got here, the install was just one day.

Andersen Windows are a high quality product. I've been to the factory and I was very impressed with the standards and processes that Andersen employs in their construction. Recently, I had a box bay window in the bathroom and the installation was pretty difficult 'cause it was a second-story window. Getting it up took a lot of thought, planning and muscles. The installation was remarkable because of that. If you want windows, get Andersen's.

Spent 36K with Home Depot, on Andersen windows and Jeld-Wen windows for new home under construction. Due to Covid and construction delays these were in storage for over 1 year. Upon installation, we discovered a 5K slider and additional window was broken in transit. Home Depot tried repeatedly to resolve this issue with Andersen. Andersen said, "Sorry, too late." Wish I had gone with Milgard, they came back after 20 yrs to replace fogged windows at No charge in my previous house. With NO questions asked!

Our windows from Andersen look great. I love them. So far, so good.

I called Andersen Windows and got a quote. I got a window for my family room and it was a double replacement one. From the time of order to when it got done, that took about four months. The installation was very quick, professional, and good. The crew was done in a day and a half. Give Andersen Windows a try.

Andersen windows were originally installed on the house. The windows had failed over time. I had replaced them with Andersen windows. It was the replacement system using the existing frames. I got double-hung windows. The previous windows were double-insulated glass, and I don't perceive any difference in sound barrier from these windows. None of the new ones have exploded to this date. So, I'm happy with the build quality. There's been no seal leakage. I don't see any fogging in the windows. Nothing is cracked or separated. I'm very happy with the windows and the purchase.

We purchased the two double-hungs with a frosted glass. Everything was clearly explained. Everything was very efficient in terms of the installation. I'm very happy with the quality and the look of the windows after the installation.

I purchased vinyl windows of a certain grade and it was at an affordable price point but a different mix so the historic board approved it. I like the windows a lot. They make the house look great and they seem to be high quality. For those of us who are in historic zones, Andersen is a very affordable option that will get approved.

The Andersen Windows look great. So far, they've been working great too. It's nice to be able to open our windows. When you shut them, they lock automatically. The crew was great. They worked hard and worked with our schedule and they let us know what was going on.

I got a storm door from Andersen. I love it. The only thing is the stickers on the door were impossible to get off even with Goo Gone. There's still a little sticky residue. It's barely visible because it's down at the bottom where the glass meets the metal, so it hasn't bugged me out too much.

Our Andersen windows look great and I get the impression that they are of the upper end standard. We had a good company for their installation. It was an Andersen-certified vendor and it took them two days for two windows. They gave us a good price and they were professional. Other than that, there was an extremely long lead time and it took seven months to get the windows. But I understand that's because of COVID and that's not exclusive to the window production industry.

When I met with the contractor, I was super impressed by his experience, approach and qualifications. Price-wise, it was very similar to Pella but I was more comfortable having a stronger direct relationship with the contractor. The windows are amazing. I love them. We've gotten so many compliments in our neighborhood of how good they look. The window of the sliding piece is more narrow, so there's more window than with the vinyl. We didn't think about this, but the windows look so much larger because there's more glass because they're wood. I was super happy with the installation. It ended up being more expensive than I thought it would be. But I'm happy to spend the extra money for the wood. I'm happy with the quality.

We purchased the sliding back door and three very large front bay windows. One is a slider and three of them are solid on the top with a shorter bottom that cranks open. We also have some opaque windows in our garage and our bathrooms. Then the rest are double hung windows throughout the house. From the time we decided to purchase from Andersen and did our down payment, it was four months before we got windows installed. At this point, I love them.

The main window, the big picture window, is in our living room and I love it. Super happy. We wanted to get higher efficient windows in. We can tell the difference on our monthly heating bill already. My experience was awesome until Andersen delivered the wrong windows. I was upset. We had replaced half our windows in our house. And the wrong window was delivered for the two biggest ones. Everybody at Andersen was, "Don't know that even happened." They told my installer, "There's nothing we can do. You guys are so far out. It probably will be months before we see the window." They were a different model. It came from a different warehouse. And it shut our job site down because I was getting the siding done as well and they couldn't do that. I felt disappointed on the way it was handled. I wouldn't be able to put a rush order on it. There was nothing they could do and that we were just screwed.

Andersen Windows is one of the top dogs. It only took them three days to install the windows once they were received. My windows are better than what was there before.

I bought several replacement windows from Andersen and they're good quality. They're expensive but overall, I feel positive about it. Also, the people that I ended up dealing with were fine.

It was an awesome and easy experience with Andersen. They set up, came out and measured. I like the fact that they measured each window and made the window fit that opening. It wasn't like a generic window. I had 12 windows altogether. I put 10 in, which took a day, and then two which took less than a day. My house was built before 1920. Some of the windows didn't open. I had the old rope and weight inside. Some of them broke off. When it'd be windy out, 25 miles, my windows will rattle. But, the first night they put them in, there was a fire truck that pulled up outside and I never heard it. That's how sealed up the house is. It would have woken me up before.

My family has always had Andersen Windows. I'm from Minnesota, so I'm familiar with the brand. And we've replaced a few of our windows in our house over the years and have been impressed with the quality. So, we just wanted to replace the rest with Andersen windows as well. Some were fixed and some opened. Who we ordered the window replacement through, Windows by Jeff, gave us a six-month time window. And that's what it took. They were extremely hardworking. Had strong attention to detail. They were so good at what they do. That's why we felt comfortable going back to them. And they did an amazing job. Compared to all of the home projects we've done, they have been the best to work with. I would recommend Andersen Windows. The products hold up, and you won't be disappointed.

We have a new construction home, and we used Andersen Windows in it. They're great windows, and the installation was perfect. I would definitely recommend them.

I've had Andersen Windows in the past and I’ve been happy with them. I recently put all new windows in the home and a sliding glass door. My guys were excellent. I know them from Baltimore. And I sent them to a Delaware property that I own. I use them for clients as well. And they're always trustworthy. Their prices are reasonable for the quality. When they took my sliding glass door out, they noticed that I had a rotted seal. And instead of just putting the new door in, they went to the hardware store. They got lumber. They refortified it before installing the door. So, they go beyond and above. My products' quality is good. Their durability is lengthy. And it's easy to order replacement parts or screens if you need them.

I purchased an Andersen 3000 storm door and installation through Home Depot. Everything was great until yesterday, exactly 1 week later, the screen and glass slid out of the frame to the bottom of the door on its own. The door self closes so it wasn’t slammed, just poor quality control or poor craftsmanship. I assumed Andersen was the best, I should’ve came here and seen that 1 star reviews almost equal 5 star reviews. Had I done my research, I’d probably have gone elsewhere.

I built a new home in 2020 that included an Andersen 200 series sliding patio door. Whenever there is a breeze air is leaking through the center seal. The local tech was called but couldn’t repair it. I have called several times but he will not call back. I contacted Andersen and showed them the problem with the seal. The tech felt the seal was defective and sent me a new one. The new seal is made the same way. It appears there is a problem in the manufacturing of the seal. I asked to talk to engineering but they would not allow that. I have spent many hours on the phone and have not gotten anywhere in resolving this issue. This door is defective and Andersen refuses to acknowledge that they have a problem.

My husband has got Andersen Windows in his house from over 30 years ago. But we got one window that needs to be fixed and we just had the sliding doors put in. We were going to wait till it gets warmer out because there are two blinds pinched inside the sliding door and it looks like they're gonna drip water off the blind. So we got the blinds inside the door. The guy put them in and I called him and he said they could come out and just put that in. It’s not a problem. But we weren't going to have him come back out and do it because he just put them in and it was cold. I told him I wanted to wait until it's a little warmer. He said I could call whenever I want and I can wait till summer. He was a nice guy and I was very happy with him.

I have mostly slider windows but I have one double-hung. The installer's work ethic and timing were great.

We ordered the window during COVID so we waited a long time. But they are installed and they work okay. The company who installed them knew what they were doing. The quality is good and we're thinking about replacing other windows in our old house with Andersen.

We were looking for a flush system but Andersen didn't order it. They ordered another system that is not flush, which is like a standard threshold. They're helping work around that because they know that was a mistake from their side. So we are adding some plywood to raise the floor inside, so it matches and seems to be flush, which is not flush by design. But the experience was okay because it was not what we wanted, but they're working around it. It looks okay, but we haven't used it yet.

The patio door installation was fine though it took a lot longer than I anticipated it would. Also, one of the grills was missing from the original shipment. When they finally did send the replacement, it was the wrong size. So I'm waiting for the next grill which is alleged to be sent to my home in Raleigh on February 3rd. I had existing Eagle windows and doors and I want to continue on with that same grade. But Andersen is very disappointing. They are unbelievably expensive. They were $12,000 for one pair of doors and I'm not happy at all. Also, the quality is terrible. I won't be doing business until they improve their quality.

The Andersen windows are really good. I got sliders on two of the big windows and regular ones on the smaller windows. As long as you have them locked, they block a lot of noise. Also, we get a lot less draft as long as we have them locked shot. It's a lot better than the windows we had.

Purchased a Andersen model 400 French Door Unit. Came in. Was delivered. Problem with internal mini blinds. Sent new door. No support on labor for a obvious factory defect. It was a factory defect and was noted the day of the installation. Beware once you purchase it your responsibility to replace things. The sealed internal had 161 blind panels on one door and 160 on the defective side. Now I have to take responsibility to change out all mechanical parts and reinstall the replacement. If anything goes wrong in that process it will void the warranty because I am doing things that are done at the factory. Not a good practice. Never again from them.

I've always liked Andersen Windows. So, when they offered an impact window and we decided to upgrade our house, we chose to go with it instead of having those little tarps things that go over your windows or wood over your windows during a hurricane. I called up Ford Lumber from Alabama because they supply the impact windows. The tech came out. And I asked him the different windows and he was obviously sold on Andersen because he sells a lot of them. He also offered other things. But we chose the Andersen because of the reputation.

Everything went excellent. We were very happy with the price and the workmanship. The only problem was the delay in getting the initial windows because the time frame was tough with COVID. It was approximately 9 to 10 months, but part of that was due to our schedule too. We were leaving for the winter, so we had to postpone it a little. Overall, we're very happy with the Andersen 100 Series product, and we were very happy from start to finish with the whole project.

We got the Five A-Series sliding doors with firebricks on the outside and wood on the inside. We ordered a factory stain on it. But it wasn't even close to the actual sample, which I thought if the factory stained, it would be more consistent. There are some defects with some of the cutting on the wood interior around the glass, and we're working through that.

The door is fine. The company that installed it was awful.

We changed from a window to a door. It's helped tremendously for the dogs. I'm happy with the product. Everything's working good. I liked that we had the option to custom make it 'cause I don't like sliders. Andersen Windows had all the different options, whether it be wood or a different kind of material to put in there and different glass types. It looks more window-ish and not a standard slider. They had a lot of color options too.

My Andersen Windows is as good if not better than what they replaced that were also Andersen.

The windows look good. They're expensive windows. But I'm happy with those.

Andersen Windows has good quality windows for high price.

We have an Andersen storm door. It’s a full glass door where the screen and windows slide into itself. The screen is built-in and the window will slide into the bottom part of the door. The door works well and we like not having to take the glass out to put the screen in. We're having a very good experience with the door. It looks like it's a quality product and we are loving it.

I chose Andersen because they're almost the best of the windows. I ordered them and they're fine, except two of the doors were put in incorrectly, and last winter, I had snow inside the house. I waited. Finally, they fixed one door, but they also have to take off all the trim around the sliding glass doors so they can be put in properly, which wasn't done. Andersen's coming next Thursday, and the trim is coming off. I've been waiting for a repair of the Andersen door for over a year, and I'm up to my eyeballs with this, but it's not Andersen's fault. It's the contractor. However, I know they have to be very tactful because they like my contractor and he buys a lot of Andersen products.

I live in Minnesota. Andersen Windows is a Minnesota company. I knew that I wanted an upgrade and I was hoping that by being local that they wouldn't have the supply chain issue. The rep I worked with was very knowledgeable, nice and helpful. I like the quality of the windows. They did a really great job. We had one issue where a window was broken, and then when they got the replacement, that was also broken. But everything was communicated well and everything was good.

I got an Andersen 400 slider. I liked the way the product worked. It was an easy slide. But I’m having regrets because it's been over a year and Andersen hasn't replaced the screen door that doesn't work. You got to pick up and move it to get it to go anywhere. They've replaced it once and they're not replacing it the second time. I'm not really happy.

I purchased three sliding windows on a Florida room. It took a little over two months to get them. This is a wide window. It's almost 15 feet long. It took quite a few men to pick this big thing up and set it into the wall. They did a great job. They cleaned up and caulked everything. Everything was perfect when they left.

I liked the Andersen Windows. They looked more like the windows I was taking out. They're wood on the inside and they're clad on the outside. I'm very pleased with my windows. The installers were very exact. They showed up and did what they said they were going to do.

I'm not impressed with Andersen Windows. Every window has screws exposed that are shown and I feel like that's very poor quality, except for our picture windows which look beautiful. The quality of the cuts where the handle is to lift the window, you can see chipping on the corners of where they notched the part out. You can tell it was done by hand. If they had a machine do it, it'd be a lot cleaner.

Getting the windows from the factory was very delayed. But the installation was close to what I was told. But there were many issues with the installation. Their clean-up was not good. I had to bring a lot to their attention. Most of the things that I had to bring up were addressed. But we're still waiting for some stuff. The windows seem okay though.

I purchased double-hung windows. This is the fourth time I've used the installers. I had a condo where they did the windows and the doors. I was really pleased with their work. Then I bought a new house and they did the doors. Again, pleased with their work. I got new construction windows for the first floor of the house. I'm going to be doing the second floor in the spring and I'll use the same contractor.

The windows are fabulous and perfect. The installers were also great. They cleaned everything. They put down a ton of things on my carpet so they wouldn’t make my carpet dirty.

Warranty are worth garbage. Warranty for storm door is only for original owner. They are not transferrable to new owners of the house. Even if in the mortgage all warranties were transferred to new homeowners. Terrible customer service. Stuck with leaking doors. I was also told the doors are "not waterproof".

For those who plan to purchase hardware for an older Andersen storm door, save your $. I spoke with 2 phone reps who "ASSURED" me the door hardware I was ordering would fit after I provided the serial number from the door. It didn't. I tried to get Andersen to email me a return shipping label since both reps I spoke with during the ordering process "ASSURED" me the parts would fit. The rep I spoke with in regard to the return process blamed me stating, "I was the one that gave them the serial #". During the conversation there was mention that their parts had been modified / updated...which is likely the reason they wouldn't fit my door. Long story short, I not only will pay for return shipping but also a .24 cent restocking fee.

As a long-time resident of the cold Northern US, I have had Andersen windows for years, and wouldn't purchase anything else. Purchased several replacement windows for my Florida home, and am so happy with the change. Quieter, cooler, and just beautiful! Professional and courteous customer service, issue-free installation, and great post install follow up.

Andersen are sold as a long lasting window. After purchase, you need to replace screens, replace weather stripping, fix astragals from time to time. In my experience with my multifamily and single family units, I have found that the support to supply parts is just nonexistent. I would never never use Andersen windows in any new or renovation project and stick with a more reliable partner, or a less expensive one where the replacement cost was less an issue. Their quality of material is also not that good; pine does not hold up very well.

I have a home full of Andersen windows, and they are great, until you need replacement parts. The ordering website is good, but the parts they send are not the same as the original. I waited 6 months for a front door screen. It was poorly made, and bent when it arrived. Called about a replacement window screen. Paid $175.00 for a screen that doesn’t fit properly. They refused my return. Ordered a second. It has taken so long my credit card has expired and I still don’t have it. My Grandfather worked for Andersen for 30 years and he would roll over in his grave if he heard about this.

I recently contacted Andersen Windows in regards to my windows exterior vinyl peeling, I understood the warranty was 10years and this issue is happening at 11 years. Andersen Windows would not honor the replacements under warranty and the initial cost was beyond our capacity as I’am retired and on fixed income.

I was disappointed when no other option was available and I submitted a review of my frustrations, within two days I received a response from Andersen with a contact number for service and was offered a substantial discount to resolve the issue which I accepted. Thank you Andersen Windows for your generosity and understanding of old folk and fixed income especially in these hard times.

Placed my order through a Andersen reseller/installer in October 2021. Windows arrived in March 2021, however, all of the screens and hardware were missing. In addition, one of the casement windows was delivered cracked. Andersen insists the screens and hardware have been shipped, but it's 3 months later and they still haven't arrived. The warranty did take care of replacing the window, but there's a 4 month delay to get it in. Questionable quality control - not sure why you wouldn't just ship everything together.

I purchased custom windows for a new construction home. The windows have had defects from day one. Initially they sent out representatives to resolve some of the issues now the remaining issues they have sent parts and are unwilling to help resolve the issues with the windows that have been ongoing since day one. I would not recommend ordering these windows if you’re looking for a quality product.

I waited nearly a year for the window due to supply chain issues. Within the first month or two of using the retractable screen the window to which it was attached partially detached. I called and was told that they would not fix, but that I would have to fix it. They then sent me a new screen. My problem was not with the screen, but rather the attachment to the window. Contacted them again and now they are sending me a replacement window as well, but STILL refuse to send someone to repair their defective product. I wish I could bill them for my time and labor on this.

I have never liked how the windows fold out for cleaning. But we are seeing unusual rotting in the windows that are only 15 years old. I would never have these windows installed again. The windows are the E series.

I have an Andersen Bay window that was installed in 1991-according to Andersen the warranty on the glass is only good for 20 years yet their website claims a lifetime warranty. They offered to sell me replacement sashes which I would have to get installed at my expense. I have to replace the window at great expense and no significant help from them.

The grids and sash of the windows arrived broken, but it was resolved quickly. The quality has been great so far.

We had Renewal by Andersen come out as well as a local window company. Renewal by Andersen was just a little too pricey for us so we went with the local company and they happened to use the Andersen Window products. We had piecemealed a bay window together that wasn't a bay window in two of the rooms so we replaced those. So far, they seem like pretty good products. When it was in the late fall, the windows opened beautifully. The only thing that we've noticed is that it does still pool a pretty good amount of condensation and the humidity in the house isn't super high. We're a little concerned and we're going to contact the local company about it.

They have a better price point for what I was doing. I had a fine experience with them.

Ricky did everything for us and gave us a quote. He showed us the differences in the types of windows and we got the ones that were full custom. Andersen gave us an original timeline, and it took about two months longer than that just because of how many people were ordering windows at the time and getting them installed. The crew of three guys installed everything from the outside and didn't make a mess. We got 19 windows replaced. It's a fantastic product and easy install. Everything was a pretty seamless experience.

The actual installation of the storm door seemed relatively easy because the person who was installing it wa a local carpenter and he was an authorized Andersen installation person. So he knew the product. There was a little bit of a delay in getting the item. But I pretty much expected that. I was prepared for a relatively long wait. But so far, so good. We're pleased with the performance.

Building a new home for 2022. Need 4 large bay windows and two large picture windows. Called for assistance since no one is responding to the online contact form (which on their website asks if you wish to be contacted by email or phone). If you select email only, no one responds. So what's that point of asking the question on the website. Called the 800 number listed on Andersen's website. Talked with a Julie. She basically scolded me since I requested to be contacted by email and not a phone call and she hung up on me.

Purchased an expensive patio door from Andersen which has a scar at eye level inside the window pane. It's at eye level. Sent pictures back through the retailer which they required. Refuse to come look at it to see how bad it looks. This is not acceptable for a product in this price range. In addition the door lock is very difficult to lock - their response was to send me an article by email. They have a local service guy - doesn't make sense that they refuse to look at it or the door lock. For their price points and service advertisements, they do not deliver.

I got 10 different windows and some sliding glass doors, double-wides that go from the floor to the ceiling. I love my new windows and they look so great. I'd highly recommend Andersen Windows.

There was a little delay on the screens but it was only a couple of weeks. I'm 100% satisfied.

Purchased 2 casement new construction 400 series windows. One window has 3 operators the other has 2. Each operator's base has one of two brass screws missing. Contacted company. Received 5 screws in the mail today for owner to install. Lack of attention to detail on the production line or company determined only 1 screw is needed,?

I've had a couple of small issues, but the installer has been helping me with that. One lock broke and popped off so they're gonna replace that. Also, two of the window panes broke very quickly. When we moved to this house, half of the house had Andersen Windows that were probably placed in 2001 and half the house didn't. What we had replaced were the ones that hadn't been replaced. But the panes have changed. They used to have a hole drilled into the window itself. Now, they just sit in there and I’m finding that frustrating. They’re not as good as the old panes. They ordered new panes for me and they replaced those. They’ve been super nice, very communicative, and very helpful.

The reps were fantastic. They were very professional and did a great job. The timeline was a bit protracted though. They said there were some supply chain issues, and they had some difficulty obtaining part of the window. But they told us how long it was going to take and their estimate was accurate so there wasn't a problem with that. We appreciate the estimate being accurate. We had a custom window put in and it was an odd space. The house is a hundred years old and Andersen needed to match the rest of the windows so it's almost like a custom project. So far, the window looks fantastic. The installation was great so we're happy with it.

The installation by my contractor was great and the windows are wonderful. The quality is fabulous. It's doing exactly what I need it to do. It matches the rest of the windows in my house. But we're still waiting on the mosquito screen to come in, which I know is backordered.

My husband and I purchased $3036.15 in replacement sashes for our Andersen windows that are 25 years old. We were very happy with the quality of the old windows. The new sashes are 1 year and 9 days old and are falling apart. The weather strips on the outside of the windows are coming off and all Andersen is willing to do is send us a tube of glue and some new weather strips. This is unacceptable. The quality good quality of Andersen is no longer there and they have terrible customer service.

We went with Renewal by Andersen, assuming that that was part of Andersen. We had a window that needed to be renewed. We had terrible experience. A man came, he looked at it, and he went on the computer. The price jumped up, which wound up being four times the amount. There had been breakage to the large window in the middle and I needed it itemized so I can put it into a claim with my insurance company. The man said they do not do that. Their windows are so good that people pay straight out and don't go through insurance. It was insane and that comment made no sense. People do not portray themselves in business that way.

Our window from Andersen is in an awkward placement. It was above sliding doors, but other than that, it is fine.

I needed a single-pane window that was 6 feet tall by 12 feet wide. The installers came in when they said they were going to. They did well. The quality is great. Andersen did a good job. Use them.

The size isn't always right. If things go wrong, Andersen can fix it. They have a good contracting network. The timeline was out of their rep's control. It's just product unavailability. But I found him to be pleasant. We got it done and it works great. The techs were nice and professional. They cleaned up well and the quality work was good. I had a sliding door installed and I was very satisfied.

Andersen quality speaks for itself. We had a great installation experience. We live on the water and the wind is unbelievable. We had a strong storm soon after the install was completed and didn't have any wind whistle or water intrusion. Our door screen is on backorder and should be delivered in a couple of months, but that's a factory issue, not the fault of the installer.

Andersen Windows gave me a refund for the part I ordered. I still believe the door frame should have been built stronger to accommodate the wear the screws placed on the opening and closing of the handle. Thank you for the refund.

The purchasing process with Andersen Windows took a bit of a wait for them to get us in but ultimately, it got done. We had double-pane windows installed and the quality seems good.

We are home builders. We built our custom home this year 2021. We had decided on Andersen 100 series windows & gliding doors because Andersen advertises they are superior and they back their products. We were going back and forth on installing Milgard Trinsic, Marvin windows or Andersen Windows. I researched for months as we had specific needs, black interior & black exterior were a must. We went with the Andersen 100 series because we thought they were better than vinyl due to Andersen proclaiming they are superior on quality & longevity.

My house was built in 2009. Sure the windows looked great upon installation. So would a window made from tissue paper. It's now 2021 and we have to replace them all. Every window in my house has to be replaced. Andersen came out a few years after installation and repainted all of the exterior frames because the finished failed miserably. But, what they were really doing was buying time to kick the can past the 10 year warranty. Every sill is warped. Every. Single. One. When the sill warps (bows upward), the window doesn't sit flush on the bottom and as such, nothing seals or aligns anymore.