Andersen Windows Reviews

After paying a large amount for new French Door, we find that the CHEAP screen slider on the outside of the door is really junk. After using it for only 3 months, the screen doesn't slide smoothly. I took the screen off and checked the rollers on the bottom. Small grains of sand removed and it slides better but makes a loud sound. The rollers looked oxidized. I guess I need to apply WD40 every other week to try to get the sound down. Once in a while the safety latch on the door doesn't engage unless I slam the door handle up. My wife can't do it.

My wife and I moved into our brand new home with Andersen Windows in January 2023. We had the 400 series (upgraded) "Zebra" (Inside is white, exterior is black) windows which again cost extra. As soon as it got hot out (above 75 degrees), the trim around the windows would start to pop out. Since we just moved in, and had enough other things to get settled, I simply popped them back in and went on with our day. After a month or so, they popped out again. Simple enough, I popped them back in. Here I am a year and a half later, and I am constantly having to pop these back in. The best is I called Andersen about this, and they informed me this is a known issue with the black exterior windows, and I can "gorilla glue" the trim or PAY THEM TO COME OUT AND DO IT. After spending a significant amount of $$ on these windows, this is extremely poor quality and poor service/warranty. You have been warned.

We just had our windows replaced in the whole house. We went with the Fibrex windows, and I got a decent discount. The installers were also super professional, and I was impressed by the quality of their work. They did 11 windows and it went really smoothly. It took a couple days for the amount of windows that they did, but they were able to install them really efficiently and they turned out great. I’d definitely tell people, “Pay more to get better quality,” cause the windows we replaced were not that good.

We have Andersen windows in two house houses. The windows up in our other house are about 30 years old and the ones that we have here are 15 years old. And they're pretty much the same. We wanted to match the windows that are there, so we recently got the Andersen 400 series. They replaced five windows and it took about five days. The sashes were damaged on two of the windows and we had to patch them. We really couldn't do anything with it because they'd have to take the whole windows out to fix the damage. But that was the only problem we had. Our Andersen windows are good quality. The windows that we had in this house were old aluminum windows and they were high-quality, but they were very noisy. When we put the Andersen windows in, you could tell the real difference. The rooms are more quieter.

We hired a contractor who does siding and they recommended Andersen Windows, who they work with. We got the Andersen 400, which is double-hung and goes in and out. And right now, we are not happy. They are so shallow and it’s insane that you cannot put inside window treatments. We have this beautiful molding that we've installed and now these window treatments have to cover them. We would not have bought those windows if we knew that was the situation. It’s too late to contact anybody now. We've already installed 30 windows. The windows themselves are good but the functionality is not the best. There’s more space on the outside because you have a constant thickness and it collects dirt because more of it is exposed to the exterior than interior. It's terrible. So Andersen needs to fix that design. The ship had sailed for us because we're not gonna ever buy these again.

I asked folks that I know in construction and they said Andersen Windows was the best. I liked the quality and the reputation. They were great. We used a company called Homescapes of New England. The president there was excellent. We got the Andersen 400 Series.

We had the house sided and also had windows replaced at the same time. I don't have any issues with the windows. They seem to be fine.

I got windows and sliding doors from Andersen. When we started the project back in November, it took time to get the windows and doors delivered. I get that because of COVID. But the thing is, the delivery was not exactly what was expected. There was some mistake. So we had to reorder the windows and it took six months. When you open the package for the windows, you notice that there were missing pieces or there was some defect. So the guy I hired had to reorder them and they came back. But the quality is very, very good. I got the best on the front. They are very, very good windows.

In March 2024 I entered into a $26,000 contract with Home Depot for window replacement and paid a deposit of $6,200 after being shown photos of Andersen Windows series 400 from the Home Depot website. On 6/19/24 two Home Depot employees attempted to install the windows. After removing a window they discovered the new windows were defective, having a slight tilt which led to a gap on one side of the window and an inability to open the other. They installed one new window temporarily and said they would reorder.

This is coming up on year 4 of my window installation. Over the past years since I spent over 20k to have some windows replaced. I've had to call every fall or anytime I wanted it locked, to have someone come to lock it for me. I'm unable to lock it.

We bought a house in another town. It had the double-hung Andersen Windows and a door and we really liked it. So, when we started looking for an upgrade on a sliding door, Andersen was one of our choices. I had an Andersen person come out, but I did not go with Renewal by Andersen. I went with another company that does install Andersen. It took a long time for the company that we used to get it in. We ordered in September, and it wasn't installed until December. When it came, it did pass quality control with Andersen, which it should not have. The transom window had finishing nails that went in and cracked the glass in the transom window. So, they ordered another transom window, and that took from December to March to get in. We were patient. It's not their fault but it's a long time. It was more of the distributor in the area they use.

We went to Andersen's office and purchased six flat windows for our home. Ultimate Remodelers installed them and they have been very accommodating. They came on a cooler day back when we had it done so that it wouldn't get too hot in the house. We've only had the windows for a little while but they are a good replacement for what we have. So far, our experience with Andersen was wonderful and we have done other things with them now.

The contractor was knowledgeable and showed me different options from different manufacturers. They understood what we wanted and we came to the conclusion that Andersen Windows was the best. I like Andersen's ability to make a custom dimension window. It was specific sizes that we needed that they were able to do. I'm very happy with the entire process. The windows are doing great.

I ordered an Andersen storm door because I thought Andersen made quality products. Minutes after getting my door installed by a contractor I went about cleaning it. When I went to move the retractable screen it immediately ripped. The little insulation strip buckled and started leaving the track. I called, they would not replace the door but said they would send me parts. And it was my responsibility to do the work to replace. I got the parts minus one of the parts that was supposed to be in the box. I called. They resent the parts still minus the same part that was missing the first go around. I called and They said go to town and by the part.

When I contacted Andersen, they passed me on to their subcontractor, Capital. I purchased a custom full panel patio door, and they ordered that. It was a major job. Part of that was they had to get the permit update, put in a new header, put in a structure for the inspections, and then do an installation. I wish Andersen would have given me a list of subcontractors that I could pick from, but that wasn't the case.

I got double hung white windows, and I am very happy. They're good windows. The contractor put them down on time and was very professional. They had to do a little bit of extra work and change the rotten wood.

The windows themselves seem to be high quality. But the thing about the windows is that when you lift a window, there's usually a ledge that you can put your fingers under to lift the window, and that doesn't come automatically with Andersen. You have to pay for that separately. They charge over $100 for each one because they don't have one solid one. So either that, or you just use your fingers on the upper part of the window to push it up.

I bought two sliders and about seven windows and Andersen kept the timeline. It would be a good thing to get. The installation took a couple of days and the three installers were excellent. Their work was impeccable. I’m very happy.

Two of the windows are wood, unstained, pine windows. I'm still in discussions with Andersen about it, that the quality of the wood was really bad. Instead of it having a horizontal grain or something like that, it was a circle. It looks really like crap. At least two of those windows are double-hung and parts of them need to probably be replaced. I complained to my installer, and my installer upped it to his sales rep. Then the sales rep upped it up a little bit as well. So it's been escalated three times. I sent a note to them. This is all emails.

I've known about Andersen Windows all my life. We had a pair when I was a kid. I went with them this time and got the 400 Series Woodwright. So far, the windows are okay. Andersen Windows makes a fine product.

What was weird was the Andersen window that I purchased, not from Renewal by Andersen but I heard they were the same window, isn't the same window. My neighbor across the street has Renewal by Andersen windows and mine doesn't look anything like his. He just got them not that long ago. I was surprised. I thought they would be the same window. But I feel a lot better with the windows than I did when I first got them because I wasn't impressed with the window. I like the shiny vinyl better. It cleans easier and better. If I had to do it all over again, I would want to make sure that I saw examples first. I just went with it because it was Andersen, and I figured because of all the great reviews, they were the way to go. Other than that, the installers did a great job. They did anything that I asked them to do, including pulling out the biggest window in my home and reinstalling it.

I wanted to go with Andersen when we did some window replacements and I got in touch with them online. They got back to me within a day and gave me a representative's name. The rep got ahold of me within the next few days and we set up a time when I'd be available and when he would be in the area. He came to the house and went through what I wanted to have done. I had three windows and a patio door put in and I was very pleased with the price. I thought it would probably be about $5,000 more minimum than what we were quoted. Then, I figured the installation would take a week but they were here two days. It was two gentlemen who came and did the work and they were very professional. They did a really nice job and there was not a bit of cleanup that I needed to do. I was very pleased with their attitude and their work ethic.

We went with Andersen because our understanding is they're kind of top line in terms of windows and doors and we needed a new window in our living room. The only issue is there is a defect in the window. There's a crack in one of the panes, which happened five or six days after they installed it. We're working with our contractor and he had reached out to Andersen because there's a 20-year warranty on the glass. We are waiting for someone from Andersen to call us back. Other than that, everything else was fine and it's overall a good experience.

I have heard really good things about Andersen Windows, and I asked some other people what their experience was. Everybody had positive reviews. My consultation was very pleasant too. They were very responsive and able to answer all of my questions in a timely manner. There was a really long back order for what we needed, but they set that expectation from the get-go and while we were waiting, they were really good about communicating updates to us. I really appreciated the communication with everything. We were given a number to our rep, and if we ever had any questions, they never made it seem like we were a burden or we were annoying them. It was an overall good experience.

We spent $50,000 on replacement windows and two French door deck entrance ways. I have always been told while I was growing up, that Andersen was the best. What a big piece of horse manure!!!! We have not had nothing but trouble with all of their products. The French door entry ways consistently are in need of adjustment. Thanks to our contractor friend, that installed them has had to readjust them for us. The double hung windows are another problem, when I go to clean them, the top pane is jammed and will not go back up into place. Again, I have to get our contractor friend to "fix" it. They were also not compliant about our front bow window, they insisted it was the contractor's error with the measurement, even when their own representative, measurements agreed with the contractors. Don't use any Andersen window products!! That's my public service announcement!!

Many years ago, I bought a sliding glass, large outside door. It's the single door, one's permanent and one slides, and we've had that on our back of our house for a long, long time. We installed it ourselves and it's such a sturdy door. The people that I've also known that have had Andersen know that they last. They're really good quality windows. When I did my order, they said that they had to order them and it would take a few weeks to get in potentially. But they did come in sooner. So we had them in about four weeks. They're a very good quality window. I love them.

My family has always chosen Pella and Andersen Windows. When I did more investigation, I found out that I would like to use Andersen for the job that I had to do. We did a small house and chose small windows. We did the doors as well. The guys who came and put them in were excellent carpenters. They did all the things they needed to do. The home needed some support, and they shaped things up and made it plumb. The installation was done beautifully and I'm very pleased to have them. The quality is 90% from what I can see so far. I love the warranty. I was told it was a 30-year-warranty. If anything happened to it, the guys who put it in said not to touch it. We were to call them. If I did or anybody touched it besides them, their warranty would be void.

Andersen Windows put me in touch with someone down in Phoenix and they came up. They were very professional and seemed to know what they were doing. I got a sliding glass door and I’ve been very pleased with the quality of the product.

Andersen Windows is a very reliable supplier. My three windows and patio door are excellent.

I purchased a bay window. It took six months from ordering it to having it installed and I like the window.

We got sliding glass doors and we love them. I wish they were manufactured a little quicker, but besides that, I would recommend Andersen Windows highly.

My windows were rotten, so I had to change them and decided to go with the Andersen 400. I quoted with the main company they use, Renewal, and they were four times the price, so I ended up calling the window people my neighbor used for installation. I got two windows and it was delivered in six to eight weeks. Compared to what I had, which was 1984, the Andersen windows are very smooth. The mechanism is a case mount and it opens like cutting butter. It's a good quality product.

We had our whole house resided and all our windows done. The contractor uses Andersen, which was fine with us, and that's the windows they used. The cost was excellent and the quality is very good. The one thing that’s a little odd about them is they seem to move within themselves easily. When I put them up, sometimes I have to straighten them out. There's a lot of give, but maybe that's a good thing. Also, now we're struggling finding out how to get shades and I've read that there are a lot of people with the same problem. When you get these replacement windows, you can no longer put up shades like you used to be able to because they take more space away. It's very strange.

I purchased Andersen windows and they were installed in January. They're good. We've had other Andersen windows put in before as replacement windows, as well.

Purchased 5'x3' picture window. 2 years in, it begins to cloud up. Finally get around to get to the warranty replacement. It's great that Andersen warranties the window but I go on to find out that the labor to replace it exceeds the window value by 25%. I did not ask Andersen to sell me a terrible product that failed 2 years into its life cycle. Now I have to pay $1250 for my "free" replacement. Purchase Pella. You'll be happy you did.

We have built 3 homes. First 2 were Pella Windows, this last one was Andersen. The windows seem to be fine but the screens are junk. The screen material is aluminum and looks terrible after 1 season. It dents and shows marks. I ask to replace them with a soft screen and they said they don’t offer it. I should go to the hardware and have them change them out. Really???

We ordered new Andersen windows from Home Depot for our home, which included 9 sliding patio doors. They were bronze-colored Fibrex, but Andersen only makes that color on three sides. The bottom is grey, which looks awful against most of our flooring and our exterior trim. There was no indication that is what we were ordering. Andersen is not willing to do anything about it. I urge everyone not to buy Andersen Windows. It's a terrible company. Anyone can call me to talk about our experience at **. - Ken

These custom-made windows should last for a very long time. They look okay.

I got the slider for the kitchen window and I'm very pleased with the window that I have.

We're thrilled to do business with Andersen Windows. Look into it. The double-hung windows look great.

When I replaced all the windows in the house, two sets of French doors and a kitchen door, Andersen Windows was recommended by several friends. Our installer was very efficient, and we enjoyed working with him. We're happy with the quality of the products. It's only been a month since we had them installed but the energy bill has been significantly reduced.

Stay away from the replacements. They're obscenely overpriced. It's cheaper to do brand-new ones from scratch and repaint your whole house.

In 2019 we had 16 Andersen windows replaced with new Andersen double hung. We purchased them from Shoeneman's in Sioux Falls SD. Almost all our screens now have holes in them caused by birds and insects. We live in mosquito country and this is not acceptable! I would never recommend Andersen windows to anyone.

We bought 18 windows from Home Depot and have installed only three so far. One of the 3050 window would not close. We called Home Depot and talked to the manager about what we could do. He told us to bring it in and Andersen would look at it and replace it. Well we did as told. The problem was obvious. The side string that hooks to the window that pulls it up and down would not stay attached to the bottom of window. The tracks are so cheap and flimsy that it flexes in and out. These window are made cheap and will not last 5 years unless you never open them. If I could I would return them and go with Jeld wen windows. Now Andersen says we have to install the window. Video the problem and send it to them. So, I have to do this 2 months later and then they will say it is not warranty. Andersen windows I will not buy again.

Updated on 10/25/2024: The company offered a very fair resolution and in my opinion did the right thing, thus restoring my loyalty.

I looked at Andersen Windows years ago and was always impressed with the product but Renewal by Andersen was a little pricey. When I found an Andersen certified contractor who could do the job for a more reasonable price, I was very happy. They did the installation in a shorter time than they said they would. They gave me six to eight weeks and it ended up being four. So far, the windows are very good. It wasn't cheap, but I perceived it was top quality product and very professional people did the work. It was very good value for the money.

The door that we had built by Andersen is super high quality. It's way over what I expected. We were having a steel door made for the front door. When I got the back door put in I thought it was good enough and we could have done the front door as well. We went ultra modern in the look and it came out really nice. We were wondering how to get that steel window look and Andersen was able to pull it off. You can feel the quality when it's shut. It feels like a door on a really nice car. It has a nice shut to it.

I got five windows altogether and a door. I liked the temperature. It’s hot on the outside but it doesn't transfer to the inside, which was impressive. Andersen have good quality windows. I'd recommend them.

When we needed to replace a window, Andersen gave me the name of a good contractor who's local. They came over and took care of it quickly. I was pleased. It's expensive, but it's good quality.

I got two glass sliding windows from Andersen Windows and they are lovely. They make the house look so much better. Andersen Windows has lots of styles. They fit the house perfectly. Depending on what the person wants, they're gonna find what they need. The timeline that I was given was about a week for the installation. But the contractor was ahead. He was only here for three and a half days and was very nice and professional. I would recommend them any day, any time to anyone.

We had Andersen Windows put into our last house and we're very happy with them, so we went with them again. They're very high quality windows. They're a little on the expensive side, but it's worth it. We got the front door this time, and it was a one-day project, but it took at least four months to get the door in. Creekside Construction did the installation and they were very courteous. They were very clean and neat. They did a great job. It was very quick. I love the door. It has great quality.

Andersen Windows corporate office sent me the wrong parts. It was for a unfinished room of a home we purchased. It took some time to get around to completing the project and we were out of the return window. Again, the person from Anderson sent me the parts based on the questions she asked. I didn't tell her which part it was. Only 1 of 6 packages are opened. They refused to take care of the exchange then the manager said she was going to help me then hung up on me. I will never use Andersen again and will be sure to tell anyone interested of my experience. There are much better options available today to settle for this junk.

I bought a bay window and the Andersen-certified contractor modified the siding a little bit and put the new one in. I called the contractor and let them know that the window was not shutting completely. So, he came back and had them disassemble it a little bit and they mostly fixed it. I have mixed feelings about the quality of the Andersen window because the window still doesn't completely shut all the way. A brand-new window should shut all the way when you have it installed.

I love the windows. My other windows are 35 years old, and my Andersen windows are much brighter.

I love Andersen Windows. I called them when I needed windows and they hooked me up with a good contractor. Everything was great from there. It's a nice window and it operates perfectly. It's heavy-duty as well. It's expensive but after I saw the window and the installation, I was very satisfied. The windows are exactly as advertised, even better. It was the first time I've used Andersen Windows and it certainly won't be the last if I'm ever in need for more windows. The contractor they recommended was true-blue out of Cullman, Alabama and did a fantastic job.

When I called Andersen, they referred me to Quality Windows. So we called them and told them what our budget was. Then they placed the order in. They gave me a window time frame and within that, we had the three windows put up. They called me on the day of installation and we met at the house where we needed the windows installed. They were there for pretty much the entire day. It was pretty smooth. The contractors were friendly, professional, and on time. They have really good communication skills. So, we were happy. We love the windows. Our president went out to the house, and he inspected it and sent me a text and said, “It looks great. We love it.”

I bought two windows and a patio door with a window, and it took a couple months, but I was expecting that. The contractor said it'd be a while because they had to order them. Besides that, installation went great. It took those guys about three-fourths of the day, but one of the windows was really huge. They did a great job, and they hung my curtain for me. The Andersen windows are amazing too. They're insulated so they're very nice. One window gets a lot of heat during the summer. This has some kind of a glaze on it, so it won't be so hot. It's a big improvement. My windows had been here since the '80s, and I was having problems with my big window because when it rained or got icy, it was inside also.

We purchased six Andersen sliders and the quality of the products is top-notch.

We put a big slider in downstairs and it's very nice. We like it a lot.

I purchased three windows and one patio door from Andersen. The quality of the products is fine. I would recommend Andersen.

We have three new patio doors and three new windows installed and they look great. However, I've noticed that the locking lever on the patio doors does not go all the way up in the lock position. It goes about midway. The builder mentioned to his crew that there's an adjustment screw, but they didn't seem to be aware of that. There's a plate on the outer frame that they tried to reposition, but it didn't solve the problem.

I told the contractor what I wanted and Jeb, the installer, did a wonderful job. He had a team of people here. There must have been five of them. They came in and got it done. It was great. Jeb is working with Andersen right now because I'm not satisfied with the glass. It's got five spots that are manufactured inside the glass. You can't even feel it. It bothers me very much when I look out my big window and there are all these imperfections in it. He said he got ahold of Andersen and they will get ahold of me to come and replace just the glass even though it's the middle piece, which I was told only the end pieces could be replaced. But Andersen Windows themselves said that they could come out and do the middle piece.

I love Andersen Windows. I bought the three Series 100 windows, a door, and a storm door and I like the quality. They did everything they said they were gonna do and that's exactly what I appreciated about them. Their rate was a little on the high side but I had good experience with Andersen Windows so I was willing to pay the little bit higher price. One thing that I was dissatisfied with was when I ordered the windows, I wanted the more expensive, better quality ones but it was gonna take about five to eight weeks and I didn't have time for that. I don't know how that's so difficult and why it takes six to eight weeks just to get in several windows.

Andersen Windows has good quality. If someone is looking for custom doors, I would highly recommend them. I like how smooth the operation is even after many years. I had installed a door a few years ago and then about six months ago, I got a French door for the patio. The first time, I went with Renewal by Andersen and that was quite expensive. The next time, I went directly with Andersen and through a contractor and I'm quite happy with the price. The contractor came and we decided on the product. Then, the measurements were taken and the order was placed. At that time, they specifically said it was gonna take at least two months for the door to be manufactured and gave an estimated timeline. The door arrived within the time frame and the next week, they scheduled an appointment for installation and it was all done in a day.

The tree trimmer smashed a limb through one of our windows so we had it replaced. The Andersen certified contractor came and looked. They said it was gonna be three or four months before they got the window and then they called and told us what day they'd be here and they came and put it in. They were very pleasant and did a good job. They got the window installed in half a day and they came back the next day to paint the interior. But we paid what I thought was an excessive price because it was supposed to match the old windows and it didn't. I thought it took so long to get the window because they were getting one that would match the other one but the frame around there is different from the other window. I wasn't real happy about that.

I bought five standard windows for the house from Andersen Windows and they were good quality. There was a big difference because the previous ones were very old. The price was a little bit high but that's the market now. The certified contractor was very professional. They came in and moved and cleaned everything. They finished in one day.

We had a good experience with Andersen Windows. I requested a quote then they called me. Everything looks good.

Andersen Windows has a nice product. I found somebody who would install it and they were an Andersen installer. It was a patio door, so it was a big deal. There was no opening there before. The job took three to five days, and they had to do the wall. Patio door looks great.

Installed two french patio doors in a new house construction, in 2017, one of the Doors has performed, acceptable, the other has been a problem for 9 straight years. Handles fall of constantly, no matter how tight the set screw are tightened. Constantly needs adjusted to close with-out hitting the threshold. Contacted an Andersen Warranty Rep., to sort out issues with this door, tried to make arrangements for repairs, was left hanging, with no response, after initial discussions. The Carpentry Contractor cautioned against Andersen Doors, he said he's had much better luck with installing Pella Doors. I wish I had followed his advice. I have 44 Andersen windows in my house, all work fine, not the same experience with Andersen Doors

Andersen Windows has a very good product. However, they have changed their concept of marketing. Up until two years ago, you could design your own window. If you acquired your product from Home Depot, you pick the color, the price range, and almost all the details on your own. I recently got two sliding glass patio doors and three large single. The quality is the same, buy it cost more than double. I didn't like that 'cause I wanted to know upfront what it would cost but it was harder to find out what I was paying for with regard to labor as opposed to material. On the first installation, the materials were delivered through Home Depot and were held in the custody of the contractor-provided handyman that did the work. I had the product delivered to my house and took care of preparation, wood trim, staining and the finishing of the wooden frame.

I got an Andersen sliding glass door and the window next to the door. The only thing that failed on Andersen's part was they didn't send the contractor the door lock. There was a deal about the door lock that made it impossible for him to install a key lock on the outside, so we ended up with the lock on the inside. The quality is good but the time it took to fill the order could be improved.

I'm not happy with some of the windows so we're working through the contractor replacing things. Now they gotta come back and replace again because the piece that's having a problem, it seems to be having a problem in all my windows. Another gentleman that Andersen has sent out here to replace some things realized that what he was sent with wasn't the right size. Now, we've gotta start all over again with that and that's been dragging on for months.

I like the material that they use for the wood around the windows which is fibrex instead of vinyl. We had four windows done and it's less noise and that you can hear inside from outside. It's going to be warmer around the window, not drafty.

I purchased four Andersen windows and my experience was all good. What they promised, they did and everything went successfully. However, it took three months to get the windows made and that was a little long. The price was high, too but the value is there. We're satisfied.

We ordered an Andersen 200 Series sliding door. My big biggest critique would be that Andersen Windows said it was gonna take six weeks to get the door but it took over three months and that was a bit of a problem in the end for other things that certainly needed to get set in motion. We are looking to order more sliding doors for the condo that we're in and it is a concern that the timelines from the factory are gonna cause problems.

Andersen Windows has the best selection of what we were trying to accomplish with our house. However, they screwed up some standing issues on some things. One of our windows was an octagon window. On that window, they’d put two different stains on it so there was a snafu coming from production where somebody missed it. QA/QC was not done. The window showed up at the installer's and they pointed it out to us. We were able to fix it locally and use that window. But that was clearly something Andersen should not have missed. They said it would be another month before I could get an octagon window. Considering the fact it was their mistake, I would have expected them to take care of it within a week.

I love the windows. It’s keeping my temperature well. I also didn't know it was going to be so good in terms of noise. Once the windows are down, there's not that much noise coming from the street. I'm happy.

In July 2018 I purchased a brand new Energy Star rated house, with a HERS rating of 48, from an expert builder, featuring Andersen windows. Andersen marketing literature claims a life of 20 to 40 years, for their windows. Four years later three large windows on the sunny side have failed, are leaking and damaging our home. A field rep came to look over the situation. He concluded this was not an installation issue but a product failure. The plastic frames were cracking and water was leaking in and damaging the structure and interior walls. AWC appears to be willing to replace the windows, while ignoring the reality that removal and re-installation will cost double the value of the windows themselves. Apart from the cost - am I going to have to replace the “replacement” windows again four years from now?? Andersen sells expensive windows, but their quality doesn't justify the price and their warranty is useless.

The customer service was Johnny-on-the-spot. The windows in our house really needed help. Everything worked out great because they came right out and took care of everything. They got us on the schedule right away. So we were extremely happy. We got the Series 100. Two of them were 6 by 6, and then one of them was 2 by 3. Price-wise, they were pretty much spot on.

I had two 100 Series sliding doors and eight 100 Series windows of various sizes installed, and they're great. It was a lot of money, but it's more of an investment in the house more than anything.

The two sliding glass doors work well.

As a builder I was building my own house using Andersen Windows, Builders do make mistakes and using ANDERSEN WINDOWS was mine. They DO NOT hold up. VERY POOR QUALITY. THEY now want people to use RENEWAL BY ANDERSEN. Don't fall for them. If they built good windows they would use there ANDERSEN WINDOWS. WHY TWO Companies? Please read all the reviews before you spend your hard earned MONEY.

Because Renewal By Andersen got in touch with us, we called the Andersen number and talked to them, then we decided to go straight with Andersen as opposed to Renewal. We got the name of John, and things worked from there. We initially ordered in June of last year, then we went away in October. We were hoping to get the installation done before the winter, but we didn't get scheduled till January. After that, it was a little later than that because the weather has been so bad. We had a mild winter but a lot of rain here. Besides that, installation went quite well, and the craftsmanship is excellent.

I was on the phone with customer service to order a new screen door hinge for 48 minutes. The screen door has a lifetime warranty on the hinge. He tried to charge me for the hinge. He did not speak very good English, and kept on calling me, Caldo, when my name is Robert, much work is needed here and Andersen Windows customer service department

Renewal by Andersen does what they're supposed to do but doesn't do anything else. I called Andersen Windows directly and had them get a dealer who did it right. I was very happy and I love my Andersen door. The price was a smidgen high on the door itself but I didn't get the low end door. I'd rather spend a little more and get the high-end.

We have the double pane windows. They look great. The installation was a mess, but that was not Andersen Windows' issues. And it was difficult to receive communication on when our order would come out. The first time around, they ordered the wrong size of windows, so it took almost a year for our installation to take place. It's an old house type. They had to special order everything. And when they got them out to install, they weren't right. They had to send them back and reorder, so it took a long time.

Richie came out, measured, showed me the windows, and we bought them. They're the best windows we've had.

I had to have the bathroom window replaced according to the insurance on my house and Lowe’s gave me the number to call. I called Andersen Windows and they were very nice and got me set up. They are a good company to deal with. I called on a Monday and they gave me a date for that following Saturday. The installer came out and did what he had to do. The quality of the window is very good.

Andersen Windows are worth looking at. They're the best out there. I got the 100 Series sliding glass door replacement and I like it. It actually had a problem. It would hang up after it was there for not very long and I found out it was missing a few parts that the crew had to put in and redo. But they fixed it right and it works good now.

Purchased 10/2020 and since then had to call 1/2022, 1/2023 and 2/ 2024 for the exact same issue. The door will not close. They replace the part but I have to do the work. I have to take door off and remove the mechanism and replace it with the new part. For the price I paid, and the crappy workmanship and issues, Andersen is not worth the money. Quality has dropped severely and they don't back up their product in my opinion. If I was older and on a fixed income, I wouldn't be able to do it. I can see if it was a one time issue and after years of having the product, but that is not the case. I purchased the 10 Series. Beware consumers!!

I'm disappointed that right after I bought the windows, Andersen came out with that buy one, get one program. It was less than a month after I bought the windows that that sale came out. I tried to get the rep to let me get on board with some of that. However, I never received any response back to my email about that. Other than that, Andersen makes a great window. The windows have a good insulating factor. The clarity is good, and they are energy efficient. They are good, solid windows. I like them. From the quality of the product compared to everyone else, they're right in line with everybody. You wouldn't go wrong buying them.

We had new windows added to the den, bedroom and kitchen. The technicians were pleasant, came on time, finished their work in a few hours and cleaned up nicely before leaving. They also went above and beyond and informed us that while they were working upstairs they noticed the gutters were clogged and water was leaking into the walls. This was really helpful to know. The windows are great. They slide open easily, and the molding is nice. The new windows really brighten up the rooms and I am sure they will help to keep the cold out as well. The new window screens look good and I can't wait to put them to use in the summertime!

We purchased Andersen’s double hung windows. The rep was not as pushy, and was very nice and professional. However, the windows stuck out compared to what they replaced. They stuck out an inch from the molding that went around the outside of the window, so I wasn't happy about that. To make sure that you have my windows that I had installed correct, I installed 400 series windows. The 100 series and 200 series windows would have been fine, but it's how they manufactured the 400 series windows. They're deeper than a normal window of 20 years ago. The installers came back and would uninstall them and reinstall them sitting further in, but that would not be a good idea, so they cut new trim for the outside. And both my wife and I are happy with the look now.

We purchased four replacement windows for our downstairs apartment and a storm door. From the initial consultation to the installation and the clean-up, it was excellent. There was a very thorough explanation of the distinguishing features of Andersen Windows, a very thoughtful discussion about frame color and mullions, and a positive follow-up call while we were in our decision-making process, and always to check in. And when we elected to go with it, they were able to make things happen quickly.

The quality of the windows is great and I'm totally satisfied.

We got majority double-hungs and we got a couple awning windows. The contractor kept us in the loop on delivery. The only thing I don't like that I don't like about the windows is the catch latch that pauses them in the middle between the windows is too small. It's not very finger friendly. There's not a lift at the bottom of the window. So if the window is high and if you're not tall, you can't try to open the window from the bottom because there's nothing to grab onto. The lift is only in the middle.

We had to change several of our 32 year old windows and hired VGencontracors to do the job and install AW brand windows. My wife and I were very happy with the quality of the workmanship and the timeliness and of the contractors and have recommended them to our friends.

Two years ago we installed a door to the patio that has 3 locks. After a year the lock wasn't working right so they came and fixed it. After two years the door wouldn't lock so called for service again. To say the representative was worthless is an understatement. After several calls, I was told that the door was under warranty but since the lock was not an Andersen product it is not under warranty. Excuse me! I was told that the product had a lifetime guarantee. If I had know that I certainly would not have purchased an Andersen door. Their warranty is useless.

The lady I spoke with was so nice and explained to me that Andersen does not have distributors but legal, bona fide reps in this area. She gave me a number to the closest rep and that's how I got the people who are able to do Andersen Windows in my area. They came and did the measuring and then I talked with the lady on the phone again. She went over the products and showed me different options via the internet and she was extremely patient. She showed me styles and colors and I couldn't have asked for more. I purchased everything from the frame, storm door, and front door and I love the products. I can't feel any air coming in at all and I got the storm door frame and the hard door on both fronts, which made a huge difference. Also, they really made my house look phenomenal. I’m over the moon and I can't wait to get my windows. For it being my first experience ever, I'm gonna use them again hands down. It was the best experience I ever had.

I purchased one window through Andersen, and the quality is very good. It also has a lifetime warranty.

We purchased six windows from Andersen and the quality is great. They're not bargain windows, so they're a little bit more expensive. But, given the quality, it's worth the price.

I called the Andersen number that I had and they referred me to a company because they are local. It worked out good, and I like my windows, but they were really expensive. It was $10,000 for three windows. Nowadays though, everything is more expensive, and they are quality windows. We will be having a hurricane and I'll see exactly how good they are because they're supposed to be hurricane-proof. Overall, I had a great experience and I highly recommended Andersen Windows.

Andersen is the brand of windows that the people that I'm using recommended. I've had them installed about a year, and I love them.

I had Renewal by Andersen come to my house. The sales pitch was good, the rep was very informative, but the pricing was too high. I bought a patio door with Andersen Windows instead. I like the door. It seems very solid.

I saw an ad about Renewal by Andersen. I got them to quote what we needed but thought that was high. I went to Andersen Windows instead after looking at a couple of different options from the contractor. We had three sliders put in. They have good quality.

We got double-hung windows from Andersen. I'm happy with them. I have much less draft than I used to. The house is much tighter and less sound coming in than before. The sales rep was good. It was not a hard sell. He was matter-of-fact and answered all our questions. I wish the installers would have blocked off the windows better to keep the dust out.

I sent in a request for a window quote and I was referred to one of my local window distributing people that may have a contract with Andersen Windows. They came by, gave me an estimate, and helped coordinate all that process, including the labor for it. Also, I got to the window purchasing. There was a proposed date for the install in November that they scheduled me for, but I delayed it because I was out of the country. They were able to work with me, and we had the window installed in December. Everything went smoothly, and I was happy with the result. The window looks great.

We got a door from Andersen Windows. It's reliable. It's just like what I expected from the quality and the reputation they have.

I went to Andersen Windows and purchased a sliding glass door. They told me it would take about eight weeks for it to get delivered and they were right on the money with that. We bought a higher quality door and it's really heavy-duty.

We previously replaced windows and used Andersen. We like the wood. Our house is that craftsman-style. I was looking for windows that had the look that we wanted and we knew were well-built and also energy-efficient. Recently, we got seven fixed pane glasses and two of the 400 double-hung. The windows are well caulked. The quality of the glass is pretty well standard. The appearance of them is pleasing. I would recommend Andersen Windows if one could afford them.

Andersen's reps came out and measured my door. Then they wrote me up a contract. I was very satisfied in doing business with them. I'm also happy with the product I purchased from them. It's an up-to-date one. My other sliding glass door was older and this one seems to be much quieter.

On our previous house, we had an Andersen window installed and it was a huge window that really made a difference in the room that it was in. We recently made another purchase from Andersen and the windows are great.

We added a casement window to the existing Andersen Windows in the house. If you want something top of the line, that's where you go to. But they're expensive.

I already had Andersen and I just got one more window. The installer lives very close to me, so it was very convenient. He was one of the installers of the windows that I got when I got them all replaced, except for this one. He was very personable and I liked him. Andersen windows are very expensive but I had to get the same one as the other windows. I'm pleased with them.

We purchased the 100 Series doors and windows. We were told that it would take 8 to 10 weeks on our contract and it ended up being 18 weeks. But I don't know if that was all on Andersen. I think some of it was on their contractor, too. Other than that, the installation went really well and the quality of the windows is overall good. But I'm a little disappointed with how they came out. Every one of our black windows has a white scuff and you have to go with your fingernail and that barely gets it off. We've been told that magic eraser is what we're gonna need to do but for how much money we spent, I don't feel like we should need to do that at all.

The Andersen-certified contractor came and I told them what it is that I wanted and we talked through what it is I needed. The guy gave me different options, so I could pick out what I wanted. He then explained to me how they don't just replace the windows. They replace the entire sill inside and out. Because my sills were rotting, and he said that that's part of what they do when they replace the windows. I've had other replacement windows in other homes before where the people just replace the window and not the sills. After that visit, they came and measured the windows to get the exact measurements that they were gonna need to order it, then the person came to install the windows. Any time I had a question, they would answer. They would also talk me through what they were doing and why.

Andersen is a big liar. They always say they're gonna deliver in four weeks but they never do. I also had that same experience when I bought the windows myself. The dealers that I bought them from said, "Oh, yeah, Andersen's good. They'll get them to you in six weeks." But it was 12 weeks. After the installation, I learned that if I paint the windows, I'll lose the warranty. That was a little distressing to me because I wanted to paint the insides of the windows with everything else in my house. Also, Andersen is overly expensive. The product doesn't look as high-end as I would like it to look.

The windows were more expensive than we would have hoped but they have good quality. I love them. The contractor was very transparent with the timeline. They were very systematic in how they went about removing the old windows and putting in the new ones, and securing and installing them. Then they cleaned up afterward.

I got a bunch of Andersen A-300s 'cause they're Fibrex windows, and the installation process was fine. The first time around, there were no issues. They walked the job, checked the materials, and everything was good. The second time around, they did not walk the job on them, and they put the wrong glass in the wrong spot. I'm still waiting for the guy to come out and put the tempered glass in where it should go. I also have a crack in a pane that I'm still waiting to have replaced. All of that exists from not walking the project and the materials before they started working. They need to come back out and fix those. It's wintertime and it's been cold, but they'll come out someday. I've withheld money on them.

The website was great. People can build their own door and whatever they need. Andersen's customer service was good too. They were always there to answer my questions. I'm a customer service guy, and I like that stuff. We got a sliding door unit that goes to a backyard and we installed it ourselves. It was fully assembled. It's a strong product, and it's nice. We're enjoying it at the moment.

We got windows and one patio door. We really like the window. It keeps the house a lot warmer, especially that room that we changed the window. That room is right above the garage, and it tends to get a little bit cooler, especially in the wintertime. But that window seems to help with that. The only thing that we noticed is that that the window makes a hollow sound. It's in the background. It’s not really loud. But everything else is perfect. Everything is tightly sealed. It's a really good product.

I was looking for doors and I reviewed a couple of vendors. Andersen had sent me something so I had them get a contractor for me. They came after about six weeks from when I bought the windows and it went quite well. It’d be nice though to get it in less than six weeks. The contractor that Andersen had did a nice job with the proposal and the installation and kept me informed of what was going on. I’m pleased with what they did. The windows look good and it was a good price too.

I got a mix of sliding windows and tempered glass windows. One window was the wrong size and the installers came back and completed everything. They were fast and efficient. The windows look great and I feel very good about them. Andersen had installed several windows for me after I got hit by a tornado in 2017. I was so pleased with the experience and the windows that I got at that time that I reached back out to Andersen Windows when I was able to replace the rest of the windows with the same types. They treated me outstandingly well.

We have 2 single hung kitchen windows, installed on brand new build, 2022. When we moved in, we had a rep come out and said yes, the windows need replacing. It is now January of 2024. We talked to Brian, showed a video of the problem, the bottom panes move side to side about 3/4 inch while closed. He said that’s normal. I’ve never seen windows do that. And we get gnats in the summer because of it. A window should not move side to side when closed or opened. Very dissatisfied.

Installation took as long as it was to get the windows in from the factory, but everything went fine. The quality is great too. We have a question about whether or not the timbered windows are marked on the actual windows, but besides that, I wanted Andersens for a reason, and I'm happy that I got them. I would do it again.

We purchased two sliding doors and 12 windows from Andersen. The doors are very well-constructed and the windows are nice-sized casement windows. They're very tight and they crank out.

We've been very happy with the windows so far. The ones I ended up getting are called Series E. They're the aluminum on the outside and the wood on the inside. Also, I set up my mind that I wanted diamond panes, which was another reason I ended up going with Andersen -- nobody else could give me the diamond panes. Or if they did, they were like tape. The Andersen windows were expensive but they're worth it.

We just got our door about a few weeks ago, and we love it. However, we ordered it through the contractor back in the spring, and from what I understand, the timeline kept getting pushed back. It took many months for us to get our slider door. We also didn't realize that there would be no way to gain entry into the house from the outside. If it's locked, there's no way to get inside. If our other key doesn't work or the garage doors aren't going up and we need to get in from the back, we can't. It's not like a deadbolt, but it has no keyhole on the outside.

The reps were great and Andersen Windows was alright for the price that I paid but the delivery was a bit of a hassle. We ordered five windows and one of the windows came on the first delivery. It was not broken but there was something wrong with it and it took a long time to get the new window. I had to pay extra because I had to pay my workers to come back so that's an inconvenience. Then, there were some parts missing the second time that it was delivered.

We purchased nine different windows of different sizes and I would recommend them.

I highly recommend Andersen Windows. I got the E Series for all 19 windows in our house, and there was a bit of a wait for them to make the windows, but then the installation through my contractor was smooth as silk.

I got an Andersen patio door and the quality is excellent. I'm very pleased with it.

Andersen Windows has always been there and has good quality. I got a sliding patio door and it took less than two weeks. The contractor was great. He was quick, clean and professional.

I had Andersen replace a simple door and storm door less than 7 months ago. The door isn’t square and the storm door trim is already falling off. I called Andersen and they said the storm door is a competitor's door and not warrantied by them. Then why did they install it and tell me it’s under warranty? For $7,000 for a single door, this is a total scam.

I like Andersen Windows' quote better for the fiberglass-based window that I bought. The installers were courteous and did a good job. The windows are expensive, but they're good ones.

Andersen's were the windows that we liked. They replaced all the windows in the house on the three-floor house, and it took three full days. There were four guys that were here the whole time. The only thing that I could have a minor complaint about was, they pulled the stickers off but didn't clean the sticker residue from each window. Also, the windows were very expensive. We got prices on a lot of windows. They were not the cheapest windows but it's fine. They cost what they cost. I would like them to have been cheaper but they weren't. We wanted to put in sash lifts, but they were ridiculously priced. So, we did not do that.

They did a great job with the installations. They said it would take a couple of hours but it was no longer than an hour and a half. The windows work great and I love them. They insulate great. This is definitely my preferred window.

We bought a house that had all Andersen windows. The previous owner replaced most of them, however our dining room window needed replaced. A professional measured it and my wife ordered it and picked it up from a local dealer a few weeks later. As soon as she got it home I noticed it was the wrong color. Unfortunately the paint samples were given are not very accurate. We requested to return it still in the original packaging to exchange it for a MUCH MORE expensive window. Andersen denied the return, stating the window has ZERO resale value. Apparently their product is worthless even in the original packaging. They have given me a great reason to stay away from them. NEVER give money to a company with no customer service. Sooner or later you will get burned. Looking at these other reviews, we got away better than most.

We got sliding and relite windows to replace the existing windows in our house, and the installation was excellent. I highly recommend the contractor. I've only had the windows for so long, but they look good so far.

I would recommend Anderson Windows. I love the windows. They're high-quality. I could already feel the amount of heat that they're maintaining in the house. The old windows were letting a draft in and you'd see a little condensation on them. So the seals were definitely worn out on them. With these new windows, the tint on them help reflect some of the heat back out. These windows are on the front of my house, and I get a lot of sun there. Even if it's only 30 degrees outside, if it's full sun all day, I get a lot of heat. In the summertime, reflecting some of that back goes a long way.

I purchased front and back storm doors through the Home Depot. The back door was installed and less than 4 months the stopper broke, Home Depot notified Andersen and a replacement was shipped. The broken part was replaced and the second part broke within 3 months. Needless to say it’s been aggravating to reach out again to Andersen for an another part to replace the second one that broke. I don’t mind paying for quality but I expect that Andersen live up to their reputation.

We got two exterior windows. The work was done well. The product is excellent. But I really wish Andersen would spend less money in their marketing of Renewal and put more money into offering a competitive product because essentially, Renewal is offering the same product for double the money. So if there's something about Andersen I don't like is that they are misleading the public with the Renewal line presenting it as being something different or better than what's available at local retailers. But it is in fact not. I don't like being misled. So I don't have warm and fuzzies about Andersen as a company because of that.

All the windows and doors with my house are made by Andersen. I recently purchased a door to replace a broken door. The quality is good but the door is a vinyl one, and the conjunction part is not very smooth. I'm a little bit surprised. The edge is connected by a four-piece, and at the connecting part, you can clearly see something bumping up. I consider this as a quality issue. It doesn't impact anything, but it doesn't look fantastic for a high-end product for Andersen. Still, I consider Andersen as a top brand. The product quality probably has room for improvement but overall, Andersen is a good product and company.

I needed eight windows on the front of my house, and I went to Pella and Andersen. I compared the two and Pella was much more expensive. The sales rep also told me they don't have single-hung windows. I could only get double-hung windows, and I didn't want those. I chose Andersen, and I really liked the contractor. They did eight windows in one day. If someone needs windows, Andersen is the place to go. They're beautiful windows, and they make a world of difference. I love them.

We purchased a patio door. We were satisfied with the timeframe that the contractor gave to put it in. However, it's thinner than I thought it would be. It didn't feel as rugged as what it replaced. But the way it was explained to me was because the product has been over the years refined, it's just as good. I'm pleased with the door. I was just expecting it to be as thick as what it replaced. Actually, it's better to be thinner because, for my mom, a heavy door is hard to open and close.

I purchased the new model of Andersen's storm door. It's wonderful. The glass is removable. It's very simple not like the other door that I had where I had to snap things in that my finger wouldn't do it because I was too weak. The door closer is built into the door now, so you don't get stuck on it and caught on it. It's on top of the door and it's automatic. It took away all the exterior nonsense, like the old bar to keep the door open with the little clip. I needed a replacement for the octagon window. But Andersen doesn't make the ones that open anymore. They had to order that from another company. So, I was waiting on that and they were doing it all together. They were done in no time flat once the order came in. It was unbelievable. It is well worth it.

I was looking for black exterior and interior windows. Andersen Windows had them. However, I almost had to wait a year for the first order's installation. When the reps came and did the orientation, they said we should have it by 8 to 12 weeks. I said, "Fine." When they came back so I could make it final and put the official order, they said, "We're running a bit behind. It might be a bit more than that." I still decided to move forward. Once we put the official order, they were 8 to 10 months behind. There was a second time order. Two windows were the wrong ones. So, I had to wait for a bit extra. But I'm satisfied with getting the windows that I wanted.

Andersen Windows’ contractor was wonderful. They did what they said they were going to do and cleaned up when they left. Everything matched what Andersen promised to sell me. If people need windows, they should consider the 400 Series.

I had to wait until my Andersen windows were ordered because they were special size. I like them. I also had Andersen Windows before and those were put in the house when the house was built in 1970. So, they last pretty good.

I heard good things about Andersen and their price was very competitive. I decided to go that route. I ended up purchasing two windows and a big sliding glass door. It was one very large door that was 8-foot x 8-foot, a big bay window, and a smaller window in the kitchen. The installer was great. The guy that did it was very good about communicating what they were gonna be doing. There were a couple of times that things were kept very nice and neat and a couple of other times they weren't. Once I told them what my expectation was, they did exactly what I asked. The timeline took longer than anticipated due to other things they had going on. It took almost a week and they had to come back. All in all, the products are good. I would recommend Andersen.

Sales and installation were both excellent and done with real professionalism. Installer took exceptional care to protect property and clean up after. The window looks excellent and I already can notice a difference in heat retention.

Quick, work efficiently, non stop until completion. No complications and clean work areas so you didn’t know they were there. Even the office staff were helpful and pleasant. We did have one date change to which we were awarded a free $100 meal at our choice of Location for our troubles. It actually worked out better for us with the short delay. Great company to do business with.

The original windows in our home were Andersen Windows and they were so old that I'm thinking they only lasted as long as they did because they were Andersens. Recently, we purchased their crank-out casement windows. The gentleman came out to take a look at the project and I provided him with details on what I was looking for. I had it pretty well set up. I made it difficult because we were going to do different things such as bay windows and such, but he provided me the scenarios I needed. In the end, I was able to choose the bid option we wanted. From there, he took a downpayment, which was reasonable, and placed the orders for the windows to be made.

I put Andersen windows in a rental house I own and the 100 Series was a good fit for that. They said it'd be a certain amount of time till the windows came, were made, and were in stock. And then, the windows would be replaced three weeks after that. They hit the time frames and did a good job. I've been trying to get the same house sided for over a year. A year ago, I put a downpayment for siding on it and they're finally starting that tomorrow. So, to start to finish on the windows in about eight weeks was good.

I purchased a brand new home in 2021. This home came with Andersen windows. I noticed that one of my windows were leaking, and it turned out to be a manufacturing defect. After fighting with Andersen for an extended period to get them to even come out to my house to look at the window, they told me they would order a brand new unit due to the defective window. However, they told me they would not install it nor pay for the serious damage caused to my home from their defective window.

So far, so good. My Andersen windows work beautifully.

I have Andersen windows that were purchased from Home Depot and I'm very happy with them. I am confident that they'd be good.

23 years ago, I built my home and I used Andersen Windows. I was very happy with it. Recently, I replaced a window. We had a break-in and the burglar broke one window. I wanted to do the same Andersen brand. I got a double-hung window. The crew replaced it in one day but they're not done yet. The window didn't come with the frame. I called and they said they were waiting on a part. I'm still waiting on that too. As a company, Andersen has good people and they answer me right away. But I'm not crazy about the job.

We got 10 windows for our sunroom. Customer service told us what the process would look like. There was clear and consistent communication. I never felt like anybody was trying to pull one over on us. The installation took four days which was twice as long as they planned. But it was just a timing thing. They weren't able to have the entire crew and the windows that were already there were poorly fitted. So they had to do a lot of work to make sure the new windows were sealed.

I got crank-out windows and sliding glass doors. But the products were ordered in December and the rep told me I'm not gonna see them until after summer. I got them towards the end of summer. Other than that, the installer was knowledgeable and on time. He's reliable, neat, and clean. His work is impeccable. I like the windows and doors very much.

Their storm door was poorly designed with no venting to relieve excess heat. As a result, our $12,000 inner door was damaged. Andersen refused to make any repairs or replace the door. We were turned over to their legal department by their rude customer service representative and you can guess where that went. Andersen used to be a great company. Our company used to sell their products. It is a new company that appears to be run by accountants and lawyers.

I purchased different-sized windows from them. The installation was delayed by half a year. The suppliers didn't get them on time. Also, after we received them, the contractors needed additional time to adjust the schedule because they were finishing some other project. We were dissatisfied with the quality and look of the windows. We were expecting from the presentation that we would get a comparable size of windows. But what happened was that the view area was much smaller than on our original window and so much smaller than with a different vendor. We didn't realize that in the beginning but from where the thickness was calculated, we were completely misrepresented. We didn't get any correct estimates. We lost about like 15,000 of money some of which we recovered by selling but not more than 25% was recovered. There was great delay again because we had to order another kind of window.

After 15 plus years of use for my Andersen double inswing Frenchwood doors my latch lever using to actuate the locking mechanism stopped working and started spinning freely and would not lock the door. I contacted Andersen customer service and spoke with David. He listened to my problem, and emailed me procedure document to disassemble the handle and locking mechanism exposing the actuator that moves the deadbolt in and out of the door frame. Upon inspecting the actuator, I found two screws had loosened over the 15 years since the door was installed preventing the actuator from engaging the deadbolt. By simply tightening these two screws that were not accessible without removing the door handle and faceplate my problem was completely solved, and the door was back to operating correctly.

We purchased a bunch of windows and I felt they were expensive but we think that the quality of the product is really good. We're hoping that they hold up forever. We're not anticipating any problems out of them or any discoloration in the glass but they've assured us that if that does happen, they will come back and take care of it.

We have a bunch of houses that are from the early ‘80s that have Andersen Windows in them. And I can just get whatever I need for those. I can look up whatever I want. And it doesn't matter how old the windows are. They just got the stuff for them. So, we stuck with them. We got a window that's broken, so I need to go through all of them to see if any of the other lift mechanisms broke. They seem flimsier than what I expected, but they're a wide window. You can push the latch at the middle in and out. Go for it.

I bought kitchen sliding doors from Andersen and I was very happy with them. But about a month afterwards, the problem came in with the pole ropes for the Venetian blinds that are internal to the door. I called the local carpenter who put them in and he said he didn't do any work on doors after he put them in. He said that was between myself and the company, and I was very disappointed in that.

We got Andersen windows for a factory. They're awesome. I would highly recommend Andersen.

I had Andersen windows installed and everything's good. The installer was the key to the success of the project. I did two small windows in the kitchen corner and one big bay window that had two sides. The windows have good quality. I really like the crank-out windows. They work very nicely.

30 years ago, I built our house and I bought Andersen Windows because I was told they were the best by a friend of ours who was in the construction business. I never had a problem with the windows and when we bought this new place and it needed windows desperately, I wanted Andersen Windows, period. We got windows and sliding glass doors and they're beautiful.

I bought 5 patio doors from Home Depot as well as an entire house full of windows. All 5 of my doors leak and Andersen won’t even send anyone to look at the problem. The doors were professionally installed and after they leaked I had a different company come out to uninstall seal and reinstall all of the doors. They started to leak shortly after this was done. I called Andersen for warranty work and they refuse to come out and look at the problem. I would not recommend this company for anything. Go with Pella!

We purchased a door attached to a window. The rep and the installers did very well. The installer had two workers that did the work. They knew what they were doing. The product is expensive but it is of great quality.

I knew that Andersen Windows was a place that you can depend on. I originally called the 800 number, and they connected me to the contractor that handles the Andersen side of things. They came out and did the measurements, and got all things necessary and ordered the windows. It took two months to get them. They're beautiful windows. They will last until I'm no longer in the house.

We ordered ten Andersen windows. The rep was great. But it took two months for the windows to come in. It was not their fault, but there was wood rot all the way around, so we ended up having to have them installed twice. It was a nightmare. It ended up being quadruple the cost. They're still out there working, it's been a month. But the windows were great. We love the windows. So far, they look so much better than the other ones we had. We're really happy with how they look.

We purchased a patio sliding door. We did some measurements beforehand through some app they had, and somebody came out, confirmed the measurements, ordered the part, and took out the old door and put a new door in. Everything happened as planned and there were no hiccups. Everything went well. I was very pleased with the quality of the door. It has a fair price too.

We have the double-hung windows, the fixed picture window and another one where it opens up one big window. We're very happy. We like everything cheaper but for what we got, the price was acceptable.

I got windows for my house. I was impressed by the contractor's willingness to do what it takes to get the job done well. They were very qualified and the quality of service was great. But one window cracked shortly after we installed. The contractor reported it to Andersen but thy claimed there was no faultiness in the product. We didn't have time to deal with any warranty issues, so we just replaced it with the exact same window. So far, the new one seems fine, but they were less than ideal. I recommend Andersen but make sure you fully understand the warranty.

We had eight doors and windows for our house and we changed all of them. The timeline was about three months and I was very happy with the constructor. The quality is good. I've been working with some contractors during the last two years for my house renovation but I'm the happiest with Andersen. If people want to replace their doors and windows, they have to go to Andersen and the same contractor. The contractor was part of the good job. The pricing was maybe a little expensive for some people. But it was good for me.

The installation of the windows went fine. But one of them was cracked so they ordered me a replacement. It's a custom size window so they have to make a new one. Also, I was a little disappointed because the new windows are darker than my original windows. But they have the energy coating on them. Other than that, the quality is fine. Look into Andersen. They're a little pricey, but they're good windows.

The windows were put in a sun room, and we can control the temperature much easier in the room now. They're large windows and they take up at least 50% of the wall space. We're looking at nine windows and with that many windows in one room, it makes a big difference if they leak. They did a beautiful job.

I had gone with Andersen years ago with Woodland Windows and they did a very nice job. The folks I went with this time offered a better price. I just took the first price that each one gave me. I had two windows installed and they were Andersen 100 bedroom windows. The total bill was 6,132 bucks. They said it would be in September and this was after the Fourth of July. But it came out much sooner in August.

Andersen Windows had a decent deal online when I looked them up. I had them install windows and they're installed. They seem all right as far as windows go. But I'm trying to work with them right now because I need a bunch of issues resolved. The person that they recommended wasn't great and has now ghosted me and has not finished. Andersen got back to me this morning. I didn't hear anything back again after they said they were going to make the person contact me. I'm waiting to see if Andersen's gonna answer me.

Andersen's reps were excellent people and very dependable and the windows are beautiful. They made such an improvement. I look out every day and I'm thinking, "I love these windows."

The windows were just installed and at this moment, everything's fine.

We purchased sliding doors. It took a couple of months before the techs installed it. But they did an awesome job and cleaned up everything after. The quality of the door is awesome. It looks great. It's strong and sturdy glass.

I like their quality and their pricing. The windows met my requirements and it was within my budget. Andersen had the custom material that they use for making non-vinyl windows that are longer lasting and reasonably priced. However, it took nearly 10 weeks for me to get the windows. 20 windows came up. When the rep took the size that was ordered, one window was not proper. Even though the box said that it was the right size, the window inside was not the right size. I'm still waiting for that one window to be sent to me.

Andersen Windows has a good website and they offer good products. I had a patio door installed. I like it, and I'd recommend getting that over a cheap one. I've also used them in the past for the storm doors I’ve used in several different homes I've owned, and I'm happy with them. I would use them in the future as well.

We live on the Gulf Coast where we have hurricanes and my old doors and windows were pretty crappy. The last hurricane kind of scared us so we decided to upgrade at least our doors and Andersen offered a hurricane quality door. With all the supply constraints, it was kind of hard for the guy to really be accurate on his estimate and replacing the door turned out to be a lot longer. Also, they could have done a lot better job with keeping me informed about what was going on. The guy was really hard to get ahold of and it was pretty disheartening. I spent $10,000 on the door and I expect people to keep me abreast, especially when it's such a delay like we experienced. But that's one part I was not very pleased about and everything's that way now. It seems that there's just not a lot of communication anymore between vendors and people.

We had six Andersen windows put in in a townhouse and the quality was pretty bad. They were the kind that you have a little knob on the bottom that opened out and three of them leaked nonstop, two of which were huge bay windows. All windows had to be replaced after 11 months and the same thing happened with every person on our block. They fought with our builder to try to say it was the framing, but they had engineers come out and the engineers determined it was the windows. Andersen agreed to fix the problem eventually and it took a while to get them to come out and do it. Once they did, we had no more issues.

I wanted wood windows, so it was very expensive compared to aluminum. The two pairs of windows in the kitchen were cranked out. It's glass panes rather than one big sheet. It was a tricky installation because they're the original 84-old-windows, and between them is a four-shelf cabinet. The installation was done in a timely fashion. Schuster did the installation and we were very pleased. The crew was wonderful. They were very gentlemanly and efficient. When they ran into problems, they handled it beautifully. I hope the windows are gonna be okay because when we had an addition put on the kitchen, we did have Andersen Windows, and they were not the same quality as the windows we got now. They were more downgraded model. But they were all right. They were not the built-in with the new windows that we've gotten. The crank on one is not particularly terrific.

We had our windows all replaced by Andersen Windows. We have a couple of double hung put in, we added a bay window, and a few of them are standard window size. The Andersen 400 Series was pretty highly rated and we're very happy with our decision. It's night and day from what we had before. We've already noticed that the house is a little bit cooler and the windows are very easy to crank open. Also, when the time comes, it'll be easier to clean because they tilt inward. I won't have to go up on a ladder anymore.

Andersen Windows connected me with a good installer. They lined it up with the installer. Then I contacted the installer. It was really good and simple. The installer was wonderful and did excellent work. We had a kitchen window over the sink installed. They said the work would be done by June 31st and they did it in the third week of June. They did it within half a day. They put down tarps and then they swept up and cleaned up afterwards. Everything was nice and clean when they left. The quality on the inside and the outside is perfect. The way they did it, it looks like no one's been here. It's a pretty window. It's nice and clear. The view is beautiful. The window is easy to operate. We're very happy with the product and the installation.

I got a patio door and it has very good quality. I would recommend Andersen Windows.

We purchased Andersen Windows for 17 windows and added two extra and it took a long time to get them installed. We ordered them and the company that was gonna install them couldn't. We had to find someone else but we couldn't because if they didn't order the windows, they didn't wanna install the windows. We had $23,000 worth of windows in our garage for quite a long time until we could finally find someone to install them and they charged almost $50,000 to have them installed. Andersen needs to have more installers and they need to tell the installers that just because they didn't order the windows doesn't mean that they can't install them. Other than that, the windows are great and I'd recommend them.

Built a new home beginning in 2019 with a combination of 400 series casement windows and 400 series double hung windows. All wood on the inside and vinyl clad on the exterior. The 400 series allows storm windows on the double hung, not just a screen on the exterior, but glass storms with a half screen on the bottom. The frames for the storm windows is hinged at the top and not easily removed. The storm window sash can not be removed without pulling pins that go into the frames and pushing the bottom of the frame away from the house. While removing the sash it would be easy to drop it to the ground and break the glass. Colby and Colby makes storm windows for the their double hung windows. The storm sash are easily removed and cleaned. The Andersen storm sash are almost impossible to get out of the frames and put back into them.

Ordered and paid for $10k worth of windows. All came except one which should be the simplest. Delivery date keeps changing while I pay for scaffolding daily. No explanation??? They need to contact me today.

I'm very sorry I went with Andersen. I went for the 400 Series, the better series, and I didn't know you can't put blinds on the inside. And on the outside, it’s my trim. No one told me about that and I am so upset that I spent 24,000 on them. If I had my choice right now, I would be pulling every one out of the house. I am also so fed up with Andersen and my contractor. When the products were installed, I discussed with Tim, the Andersen certified dealer, that I didn't want the renewal or the replacement. I wanted new construction. So he advised me that the 400 series was the best. It's the wood with the covering, the vinyl, and he would put new trim. So, we agreed on it.

We purchased windows for the whole front part of the home and the windows are great.