Andersen Windows Reviews

8 years ago Andersen replaced 6 double french door because of de-lamination of the vinyl on the exterior. The replacement door hardware is now rusting and the spindles are rusted out and the door handles are falling off the doors. I contacted Andersen customer service and they said they would not be responsible. I spent over $100,000 on windows and doors and they would not be responsible.

(2) windows I'm having issues with, they are 20 years old so wasn't sure about the warranty. A call that should have taken 5 min. The first girl was great asking lots of questions, had me measuring, looked at my photos, showed some real concern and interest that took about 35 min then transferred me to warranty dept. She took another 10 or more min. to tell me one window was out of warranty and the other, showing condensation between the glass, that had been worked on once before by Anderson for the exact same problem. Now they'd like another photo. I asked how that would help determine the warranty, it just would the suns shining in the photo.

I purchased two 300 Series EMCO storm doors for my screen porch in about 2005. These doors came with a good warranty. Over the past 10 years I have had to replace both these doors 3 times at the same time. They have a cheap wood core that gets wet, expands and destroys the cheap metal panels the doors are made of. It begins to crack and fall away. This time I asked for a full refund of the doors and they absolutely refused. Finally, they agreed to give me an upgrade at no additional cost to a vinyl door with no wood filler core. I needed a letter to take to Home Depot to order the doors. This was promised but not emailed to me for about 3 weeks. Today, I threatened legal action and I got the letter in a couple of hours with no apology. I recommend that you do NOT BUY from this company. It is junk.

I ordered a series 4000 Fullview Storm Door and hired a very experienced contractor to install it. It took a couple of hours to get the door lined up as per the instructions. When we tried to install the handle, the instructions were not complete and we spend another hour and called customer service. I had a CS rep that could speak little English and wanted to know the serial number of the door which I gave to her. She said that I had an almond color series 4000 door. I told her the door was white and not almond and she wanted to argue about that -- the Andersen label on the carton it was packed in said it was white -- which it was. We finally got the handle in after discovering that they had nothing in the instruction about removing a "switch" and replacing it. Then the Lock Case Trim Plate will not fit anything on the lock assembly. He reply was "just throw it away" and use the door without it.

Very expensive door purchase with poor installation and ongoing service needs. Frame not straight. Had to be fixed to add storm door. Incorrect seal of handle hardware led to ice buildup and rust. Several service appts did not resolve issue. Replacement door installed with lock issue making it nearly impossible to turn the key. Poor product, poor service, Big price.

1996 I built a house and put all Andersen doors and windows in it. We started having problems in early 1987 with our big picture window leaking when it rained. We called to find a Andersen rep to fix the problem. He came out 4 times in 1987, finally told us there was nothing he could do. Not knowing what to do I called my contractor and he came out and caulked the heck out of it. It was about a 95% improvement we thought.

I ordered seven Andersen windows along with the screens to match. When the windows arrived, I picked them up at Home Depot in Oneonta, NY. When I got home with the windows, I discovered that the improper screens #3042 were put in a #3032 Box. I called Home Depot immediately and was required by Andersen Windows that I had to take pictures and send them to Dawn at Home Depot before Andersen Windows would replace the wrong screens with the proper #3032 screens. I have since been told that Andersen will not UPS the screens to me directly, even though this is your error, not mine! Home Depot tells me I won't see these screens until July 6th at the earliest. This is the summer and I can't open my windows for three more weeks, WHY? If this is the way you treat your customers when it's your error, I will make sure everyone I know how you do business. I'm done with Andersen Windows.

In 1992, we built a dream home with much sacrifice. We chose Andersen windows because of the outstanding lifetime warranty and the customization options we needed. In particular, we were interested in a passive solar structure and intrigued by the e-glass that provided passive solar gain in winter and reflective UV and sunlight in the summer. By the year 2000, condensation ovals began to appear on the inside window surface of one of the custom trapezoids and on a stationary window in another room.

400 series woodwright windows - Mechanism that holds windows up does not function properly. After tilting the windows down to clean them, the cord slips off of the pulley thus the top windows will not stay up and the windows are hard to move. Even the installer had a great difficulty in his attempt to get the cord back on the pulley and we cannot get it back on. Hopefully it will go back into place by itself or we will have to prop the windows up with a piece of wood because we cannot open the bottom window without the top dropping down.

Door is 2 1/2 months old, and weather stripping falling off. First call to Andersen Corp. she didn't know what I was talking about. It was my fault did not adjust rollers every 3 months (door is 2 1/2 months old). Wanted end pictures and sent them in with no reply back. Next day called Andersen again, after being on hold again for 20 minutes. This person said there are no pictures and send them to a certain email, exact same one. Then I was told they will send out new stripping, but I will have to get another contractor to install it. Have to cut top panel, take doors out, screw in new pic. But it has no screw hole in it and no instructions how to do it. A tube of super glue worked just fine for repair no thanks to Andersen Corp. customer service, they do not exist any more to me.

I had bought 15 Andersen 200 series windows and one of the vertical rails was bowed right out of the box. My Dealer called Andersen and he was told that we had to stain and seal it and let it set for 6-8 weeks and it would straighten itself out and if it didn't they would send someone out to replace the bowed stationary sash. Well 2 months went by and of course it did not straighten out. We now got told that they would only send out a new sash and we had to replace, re-stain and seal it and they would not reimburse us for our time fixing their defective product.

Called customer service due to problem where both window and screen had pulled away from frame. First time I called I waited on hold for 14 minutes before being connected to the rep. Rep spoke with very strong accent which required me to ask her to repeat herself several times. She also seemed to have a difficult time understanding me when I stated the problem exactly as I stated it above. Coincidentally (?) the call was disconnected at that point. Thus, the second call which I was on hold for 13 minutes! This time I made note of the reps name, **. I also asked her to take my phone number down so that in the event we were disconnected she could call me back. She took down my number but stated that they were very busy and she might not be able to call me back since there were other callers waiting (seriously!). At least ** spoke clearer English and so we both were able to communicate easily.

I have 31 Andersen windows and one 8' Andersen glass sliding door installed in my house in 1993. The small trim plastic piece sealing each door has cracked and broken out on most of these 4' X 6' windows. None of the Andersen window dealers or repair men are interested coming to my house to do repairs if I do not buy at least 3 new windows. After your money is paid, you are on your own for any further use. These windows were over $25,000.00 new from Andersen dealer. Now, forget it - either spend thousands more, to install new windows, or have a local handyman who has no experience with Andersen windows and knows nothing about these small plastic strips try to fix. Andersen will not even stock these replacement strips for anyone to replace, or let you order them.

Two years after building and using Andersen windows, casement, double hung and French door doors, the French doors started delaminating. We called and got a new French door replacement. This was not without issues, they first sent the wrong door. So they sent out another and got it right that time. Two years later we have delaminating on two more doors in the same place!!! Called and was told they would prorate per warranty!!! This is insane. The doors weren't cheap to begin with!!! Builders get all kinds of perks from Andersen, so they really push these windows.

Ordered 11 replacement window and only got 4 that appear to be good. 3 came in the wrong size and 4 were defective from the factory. Customer service called the day the windows were installed and I informed them I was beyond being disappointed with the windows and was told I would hear from them again. A week later I called the salesman, told him what happened and still no call from either customer service or the salesman. For the price, the quality, customer service and sales it appears to be a local scam.

After numerous calls and hours chasing customer service, I was finally able to speak with an executive whom acknowledged my door was defective. Seems a great many are but stated Andersen doesn't replace the damage door due to defective hinges. Stating they have a limited warranty to small parts, absolutely the worst customer services and company I've dealt with. He was shocked I wasn't aware of their reputation of avoiding warranties. Product was a Andersen 4000 storm door, supposedly their best door, poor quality door and company.

Back in 1992, we purchased 4 (6 x 5 1/2 Casement windows) for our den. Last night I was sitting alone in the den, when all of a sudden I heard a loud noise, and I turned around, and noticed one of the casement windows cracked from top to bottom in an arch. Nothing hit it or there was no one else around. My question is this: I have an extra 6 x 5 1/2 casement window down the basement (which I have saved) because it was taken out and I had a deck installed outside with Anderson Sliding glass doors. Is it possible for someone to come & remove the damaged one and replace it with the one I saved down the basement?? I tried calling your office today at 7:32 am, but was told you weren't open yet, even though the voice message said standard business hours start at 7 am Monday through Friday. Kindly reply to my message, so I know what to do about this damaged window. Thanking you in advance.

I heard an ad for Anderson Windows on the radio - we are looking for windows on our screened in back porch. In fact, a representative from Lowe's is coming by later today. I answered all of the questions: name, address, phone, project specifications. When I said I currently have a screened-in back porch, the representative began to inquire about construction. The room has plywood interior wall and hardy plank exterior, except for the screen windows. 11 Windows 37" x 51".

I'm waiting for Andersen window to come to my house this am and tear out all of the window frames they installed just under a year age. The windows were over shimmed and while trying to finish them, they are wood on the inside, managed to ruin the thin veneer covering the plastic. Needless to say we are very disappointed with their product.

I built a house and the kitchen has 4 double outdoor french doors and the room can never be warm in the winter. The flow of cold air through the doors is like a 1850's farm house door. It has been 5 years and I have to seal the doors every winter so I can't use them. I spent a ton of money on them and will never buy another Andersen product. Should have spent a few more dollars and bought Marvin.

I order two Andersen sliding doors to replace older sliding doors that were no longer energy efficient. They look great and were installed in a timely manner but they don't close all the way unless they are locked. There is enough space between the door and the pocket that a piece of cardboard and be slid through. Numerous phone calls to Andersen headquarters and their representatives were very frustrating. They kept insisting that is the way sliders are supposed to close and that I should just lock the door every time I go in or out and it will eventually close naturally.

I just found out today that the windows in our house are made by Andersen, but distributed by Rusco Windows in Fargo ND. Our home is 10 years old, and we purchased it 6 years ago. We have had NOTHING but problems with our Andersen windows and will be replacing them all this summer. They should NEVER have been installed in a home in northern Minnesota. First of all is the condensation/ice buildup problem that occurs around November and lasts through March. However, the biggest problem is the glass cracking in the middle of the winter and then the replacement glass taking approximately 2 1/2 months to come from Andersen Windows. We are also pretty much forced to use them as our replacement company as the prairie grids are exclusive to their company. I wish I could post pictures as it is quite humorous that a company could get away with selling such a product. Would love any recommendations on replacement windows.

Purchased 16 400 series double hung and 1 slider in 2004 while building a new home - they had a good reputation and I thought a quality product. My father had installed the same series of windows at least 10 to 12 years previous to me and has no problem with his so something changed in the manufacturing process. Most of the upper sashes accumulate water on the glass which runs down, sits on the wood and begins the rotting process (now it's late 2013). A quick Google search resulted in a class action suit filed that Andersen had clear problems with the seal between the upper and lower sash - sure made sense to me, exactly what I was experiencing.

I had 13 Andersen 400 series, and 3 awning style windows installed this past fall. I am in Michigan, where yes, it is cold outside. I am spending my winter wiping puddles off the windowsills. Upon calling Andersen, I was given a lecture about a glass of ice tea, how in the hot summer it condensates and this is what is happening to my windows, since it's cold outside. I pointed out that my ice tea glass is not double pane with gas between the panes. They also sent documents and videos to justify the puddles, and stated the puddles mean the windows are airtight and doing their job. Their final response on this issue was to keep my humidity level no higher than 30%. 30%!! Can you say itchy dry skin?!?!

Over 12 weeks ago, I ordered two Andersen windows to replace two that were damaged. Dealing with their representatives since that time has been a joke. First, I had to pay a 50% deposit, and was told that my windows would be in within 6 to 8 weeks. After ten weeks passed, I called and was told that they tried to reach me but (since they were calling a disconnected number) were unable to. When I told them that the representative was given the correct number, they said they didn't have it, although they HAD called the correct number to tell me what the cost would be and ask for my charge card.

I purchased Anderson sliding glass doors (2 each) that were series 200 with impact glass. Expensive, but not wanting to have to use storm shutters was the reasoning. When we got the doors on Monday from Home Depot, the Windstorm official that was contacted to come and watch the installation informed me that those doors were not TDI (Texas Department of Insurance) approved. In short, windstorm insurance on the home would be voided and cancelled if the doors were used. I contacted Anderson Window and Doors company numerous times this past week. Some reps on the phone said to return it to the store, there is a 90 day satisfaction full refund return policy. Others said they can't help me, that was my problem. I did bring them back to Home Depot and was refunded just 85% of the total purchase price.

We have 18 windows out of 45 windows replaced by the 200 series. They were installed 12 years ago. They had to be serviced by the 4th year for all different reasons, not locking properly, not staying open, sliding down. It cost us 250.00 for the service call plus parts. These windows let in the cold air and truthfully are not windows for the long haul. The windows also have the grills in them. They too are made like garbage. They do nothing but brake when you try to insert them. They were recommended by our contractor. We are now going to have to call for a service call again. They are without a doubt the worst replacement windows I've ever had. It used to be Anderson stood for Quality, Not anymore. Think twice!!!

I have 18 year-old Andersen windows. Only one has a rotted bottom sash. I contacted Andersen directly, and was quoted $243.00 for just the bottom sash. I declined. I went to Home Depot and was quoted $118.00 for the same unit which I ordered. I emailed Andersen to ask them why their Solution Center cost was more than 200% more than one of their dealerships. The answers I was given were, "We don't control our dealership costs, we sell our products at list price to our customers" and when I stated that it would be better Customer Service if Andersen sold to their existing customers at a tad over cost or so, the response I got was "our dealerships sell at under their cost because all their profit is in installation." Ridiculous! I'm buying the same bottom sash from Home Depot without any installation for $118.00 that Andersen wanted to sell me for $243.00. Andersen's "Solution Center" is a joke! Andersen does not understand Customer Service, they seemed to be trained only to quote their corporate policy!

Issue resolved.

I have Andersen casement windows. The opening/closing crank has a 1/2 x 1/2 nylon shoe that allows the crank arm to slide as it opens. Mine broke. It's a penny part. The cost can't be more than 1 cent to manufacture and is so small they could store 10,000 in a shoe box, yet the only way to purchase it is to buy the entire crank unit for $180. A one cent part for $180. The service rep wanted me to feel sorry and understanding for Andersen Windows because of the inconvenience it would be for them to store it. Seriously. I will never willingly do business with Andersen Windows. Doing business with Andersen Windows will make me feel dirty.

I purchased a full view storm door E75 #0015523824. The glass cannot be removed to install the screen. I had 3 handymen, my partner and myself could not remove the glass. When I called Anderson, they told be to use a knife to dismantle the glass. I later found out that the door is discontinued because of this malfunction. Donna ** made an offer to pay me $295.45 out of the $544.45, since they will not replace the door for me. I accepted the offer, they would reimburse me by July 1, 2009. I have called Donna ** 2 times and sent an email, she does not respond. At this time, I feel that they should reimburse me the full $544.45 and include another door that functions. I am appalled that they made the offer and have not honored it. $544.45 and seasonally, I will have to hire a contractor to disassemble the glass or screen that will cost $150.00 per visit.