Andersen Windows Reviews

Never! Again never buy Andersen Windows, basically rotted due to a design failure. When the two sashes come together on gliding windows, there is a foam gasket on the bottom of the seal which holds water and over time the wood wicks it up causing severe rot! 6 windows, 12 panels ruined in 8 years. Customer service is ridiculous... total of four different reps, on phone for a total of 3 hours over a 2 week period, multiple emails... Andersen deserves 0 stars. Buy Pella.

Our builder used Anderson Windows in our 2012 Inverness Home. The seal failed on one of their windows. They are charging us $20 to ship the window to our house and $350 to install. Pretty good scam if you ask me. Kind of kills any incentive to produce a quality product. Shame to take advantage of retirees. I wish them the best karma available.

My wife and I studied replacement gliding doors for months before deciding to go with an Andersen E-Series (Eagle) LH Gliding Door. When it arrived, the screen door was bent inside the carton, there were multiple deep scratches on the extruded aluminum exterior, and the stile on the interior of the moving panel had black marks under the paint, that could be seen through the paint finish. It was like a dark spot on the wall that gets primed with a defective primer, and the "holiday" shows right through the finish coat of paint.

I hope that at least one person reads this and doesn't buy from these guys. I would be embarrassed to call myself a company. Not once, not twice, but 3 times these guys let me down!! Lifetime guarantee. Ya right. They use every technique in the book, from "that wasn't us who gave you that guarantee" to "you should just upgrade". Seriously. Please don't buy from these guys. They are a disgrace to the business world. Don't believe anything they say. Windows may be good but no warranty or guarantee.

Recently we had the glass window of our EMCO Andersen Storm Door broken. I ordered the replacement online - everything seemed easy. I paid and was sent a confirming email. The email from Andersencorp.com said that my order would be processed in 1-4 business days and shipped by UPS with the same time frame. After a week of no confirmation of processing, I called. The customer service representative said that there was a problem with their website and it was sending out INCORRECT information. It takes 2 weeks to process an order, not 1-4 days. It turns out that he was correct. The replacement window arrives 2.5 weeks later and after we get it out of the box, it should be a 30-second installation except it is not.

Spent a ton of money on 1 door and 1 window. One part on the door was selling off the next day! We were told everything would be stained, it wasn't! A huge pain in the butt and poor quality for paying top price!

We had the builder purchase 60 Andersen windows and 3 sliding doors after reading reviews and recommendations 26 years ago. Since that time we had a number of casement windows fail creating a haze between the glass panes. We had someone come out and check them and we were told that the windows were warped causing the gas to escape. Of course they were out of warranty. We had one large casement window cracked several years ago during the winter. I called customer service and was told that we were out of warranty.

I hired a contractor to replace a 12 foot sliding door with a set of two side lights and a french door from the Anderson 400 series. The exterior color I ordered was specified as white. When the door was installed, I was dismayed to see that the color looked to be "ivory" as was not nearly as bright as the other doors and windows in my home, including some Anderson products I'd had put in a few years earlier. When I called to ask about this, the salesperson at Home Depot told me it is because Anderson uses Alabaster for the "white" of the new construction products and bright white for the "white" of the replacement series products. Never in my wildest dreams would I have assumed there would be two different shades of white being used and since my contractor was doing the work, had he known, I'd not have expected him to recommend a door that wouldn't match.

Twice now I've order the Kit Sweep fin online and in both cases the service is really excellent. The part is delivered to my door in Winnipeg with no delivery cost at all. I'm impressed to have an $8.00 item delivered for free.

We had a window installed in the master bedroom and each year since we have frost 3 inches in height on the inside of the window when the temperature drops in the teens and below. We have raised the issue the company on four occasions and technicians send to our house each year (2015, 2016, 2017) have not resolved the issue. As the work is done late in the winter there is no way to validate if this solved the issue that season. The following winter we call again and technicians again make an alteration. In February 2017 the installation supervisor, Brian ** came to the house and could find any reason for the frost (the company agrees there is frost on the window and I have photos of the frost).

My Andersen windows are falling apart after only 17 years. Company says sorry - out of warranty. I bought Andersen windows for my new home - they were supposed to be top of line. What a joke - they are pure junk. DO NOT BUY - WOOD ROTS OUT.

Purchase two screen doors for a patio slider and each time had to take back to home depot! Screens are defective as corners do not exactly come together and the screen looks tight but screen is out on the bottoms and sides in places! After two trips returning doors I called Andersen, spent 1 hour on phone describing the doors, having to physically tape measure door size, look for numbers on door, re-measure again as rep. Said he had other measurements and mine not right etc. etc. etc. And then be on hold -- came back to phone and said --- "We cannot replace this door as our complimentary rules are not an option." (Whatever that means.) In other words -- spent all that time just to be ignored and told, "Shove it!" End response -- "Take back to Home Depot for the *third* time!" -- Andersen difficult to deal with and said my complaint was to be filed (wonder where?). Andersen sucks!

I ordered a $4,000.00 custom made Andersen Oak patio door, it was delivered and looks like the following images, the side panels were loose and it was flush at the bottom and over 1/4 sticking up at the top. They are trying to tell me that is how it is supposed to look and won't do anything. I can't believe they think this is normal. I'm hoping someone who knows more about this than I do can take a look at the pictures and tell me if they think this is how this is supposed to look. I'm just sick over this whole deal.

Andersen has been great supporting us through our journey we are having with their local dealer. We thought we purchased "top of the line replacement windows" and were sold new construction windows. We tried to do the best we could to install them and when the Andersen reps came out to look at the poor fit and windows not aligning, we were told we were sold the incorrect windows (nothing we did during installation). Went back to dealer and were given a small settlement (doesn't even equal the replacement of three windows and we purchased 11 windows, which we are still paying off!). We had to retrofit windows and add trim which doesn't match our home. We need to order correct windows for front of house so it looks half-way uniform -- which will cost us even more. We are just trying to keep our house looking nice.

Had several Andersen Windows installed in 1990 that were showing condensation on the room side of the inside pane of glass. Called customer service who gathered the necessary information from me and then walked me through troubleshooting the problem. The nice girl told me to take my time going through the proper steps of troubleshooting. Finally she reached the conclusion that the glass had warped and I would need to replace the sashes involved. There were 6 of them. She stated that because of the age of the windows, they would not be under warranty but the technical people would contact me within 2 business days and let me know the replacement cost.

November 2016 I had six Andersen 400 Series Woodwright Double Hung windows installed. Winter has arrived and I am finding them to be very drafty. There is frost on the inside of the window near where the upper and lower sash meet, indicating that cold air is leaking through at this point. I have older non Andersen windows in my house that do not have this condition. Also, I have been very disappointed with the lack of soundproofing these windows offer. Again, my older windows are much quieter. I am very disappointed with the Andersen Series 400 Woodwright windows.

Bought 22-23 new windows in 2010 and 2011. All the windows have become spotted. They have been cleaned with standard commercial store bought cleaners only. Both batches are spotting on the front surface. No instructions were given on special cleaning restrictions or requirements. They denied responsibility. They will replace one window to analyze. I have nine older Andersen windows which have been cleaned with the same technique and materials and not affected. I believe it is a product defect of the coating on the external surface. I am not willing to accept their reasoning. Their labs which can test them, independent of Andersen.

We purchased a newly built home in 2015. The first winter, we noticed that all our fixed pane windows have severe condensation problems, not on the glass where you would expect them, but in the corners, where the jambs meet the sill. We have ice build up in these corners. We have tried to adjust our humidity levels and even go below the levels suggested based on temperatures, and still have Ice build up and puddling. I called Andersen last winter and was told that the Andersen 100 windows were never meant to be used in MN. A representative from Andersen later came to our house and told us that the 100 Series was appropriate for MN winters. In my opinion, and from hearing from our neighbors who have the same windows, these 100 Series windows should not be put in MN homes.

Ordered replacement window at Home Depot. When picked up, it had been dented along the edge of the window. Home Depot ordered another 4 weeks later, go to pick it up. No window. Here Anderson says they will not replace the window and will only give me a replacement part. Not my problem. Why should I have to repair a replacement window I paid for? Not going to happen. Told H.D. to keep it. Will never order Anderson again, especially with the terrible quality of their replacement windows.

My husband and I built a new home this year and have been living here for only 6 months. We decided on Andersen 100 SERIES based on recommendations from builders and the building supply company staff. They really are junk! We noticed right away that they wobble Side to side in the frame. We were told that is on purpose so they can be cleaned easier. Two had broken latches - which a Service man did come and look at and then sent us new latches. Now fast forward 6 months... It is now December - All of our Windows have ice on the inside... even our Wood jams have ice, you can feel a cold breeze just standing next to any of them. The patio doors are just fine.

I had purchased a custom color (Black) and expected an easy installation. Extensive assembly was required with me having to drill the door for the lock set. Drilled the hole in the wrong area. Owned up to the issue and contacted customer support asking solution as I must not have been the first to make the same error. Received lame ** assistance on the phone, and was told to email the organization. Was told that I would have to contact a senior account representative, at the same email address. Gave up trying to contact the organization as I got tired of their responses, and waited for them to follow up with me, which never happened.

Buyer beware! Never buy Andersen products! We paid $14,000.00 to have three sets of junky andersen doors installed in our home. The doors are garbage. The locking mechanisms are jammed. The gaskets fell off. The hinges are wobbly. The doors will not stay closed. Home depot claims they cannot get parts from andersen. Andersen customer service could not possibly care less and basically told me "tough luck". My sincere advice to all consumers is that you should never buy andersen products. Read the reviews and heed our warnings! You can never claim that you were not warned. Never buy andersen products!

Love how this door looks but doing DIY has been horrible! The instructions are the worst ever. Doesn't tell you much at all on how to properly install or check fit. We asked our builder friend to come and check it out. He was the one who told us how to adjust the wheels. Not the instructions. For the price we paid for this door we will be going to another maker when we build our living room. This isn't our first DIY, been doing them for 20 years and this door/maker's instructions really suck... Don't and won't recommend to anyone ever. Home Depot was great at getting the door here on time and the employees were a great help.

Less than a year ago I spent $6,500 on a set of Andersen 400 series French doors and a 2nd single 400 series door as well as matching screen doors. They are absolute garbage. I have replaced the screen piston mounting screws a dozen or so times because they keep breaking off, the outside door handle has fallen off numerous times and will not stay tight. About 10 months after purchase the latching mechanism began to fail and I would find the door open for no apparent reason.

Screws that come with it are not the same bit size, and are inadequate for the job they should perform. I am a contractor and have years experience performing this type of work. DO NOT WASTE YOUR MONEY ON ANDERSEN PRODUCTS. I will never waste my money buying their junk products.

When we purchased 17 (big bucks) Anderson windows 40+ years ago. We were young and always researched the best available products. We were lead to believe that these windows were warranty for life. Now having problems with 2 thermo windows not being properly sealed between the panes, we are told that the warranty is only for 20 years. This is not only deception, I consider this fraud. We would strongly suggest that anyone not even consider buying Anderson Windows. Anderson doesn't really care about the consumer. I am now a 75 year old victim.

I have Andersen windows and doors throughout my house and so does my family. When we purchased them I thought that they produced a quality product that would last. I have a 400 series sliding door that rotted from the inside out. My door is one of many. When I removed the laminate from the door I could see that the wood piece used in this door was damaged. It was not flat or smooth and a chunk was missing where the door failed. It is simple science that if you have an air bubble on a laminate surface that is exposed to temperature changes the result is failure due to expansion/contraction and condensation due to temperature changes. This is a simple quality control fix and this piece of wood should never have been used.

So, my windows and doors are 11 years old, of course Andersen products. I had a problem with a broken door handle and lock, so I call Andersen for some help and I was very happy that I did. I let them know about my problem and within about 10 min I was told that they would send someone out to fix my problem. WOW. Now that's the way to treat a good customer. Thanks Andersen. I will be buying more of Andersen products again.

These windows are a nightmare to wash. With our new construction we purchased 24 double hung 400 series windows. We always felt Andersen windows had good reviews and that was the way to go. We wanted something we could tilt in and wash rather than getting on a ladder. They are almost impossible to tilt in due to the channels that hold the window in place. It's almost impossible to maneuver. I am strong and I still cannot manage to do this. Well, hire the window washers which is something we wanted to avoid. I would not recommend these. We are sorry we spent so much money on a product that is inferior.

I ordered $1000.00 worth of replacement screens. They came 3/4 were bent and in worse condition than the ones I was looking to replace. The few that were not broken broke when I tried to install. Either the tension bar across the middle of the screen fell out or the small tab used to hook to window broke. I have spent at least 3 hours trying to my refund. I was credited $345.45 still trying to get the difference. Try calling them and see how long it takes you to talk to a person.

In August I wrote a review about Anderson Windows and my experience with them. Since that time I have had contact with Jay Lund, CEO of Anderson Corp. He listened to my problem and immediately started the ball rolling. A technician has come out to my home and new windows were ordered for all windows with a problem. Thank you, Mr. Lund! It is nice to work with someone that stands behind their products and responds to a customer.

Your bay window is lousy!!! Wake up every morning to a beautiful view of my gardens through your lousy window that is cloudy and the broken seal has caused it. It was installed by a professional contractor but your company tells me "tough luck" it won't happen that Andersen will replace or fix it. I will never buy another Andersen and I will tell this story to anyone who I can tell. You think I asked for millions. It is only one window of three sections. So sorry I spent the money on a name I thought would stand by its product.

A year ago, I ordered an Andersen "gliding" patio door from Home Depot. When it arrived several weeks later, Andersen had shipped the wrong door (the order from Home Depot was correct). Several more weeks later, the correct door arrived and it was professionally installed. However, two screws securing the handle to the frame were too long, causing two "dimples" on the opposing door frame. The installer said he used the screws supplied by Andersen. If that weren't enough, we immediately began experiencing "sticking" problems with the door and within a few weeks, it was unbearable. You could not open this door without seriously throwing yourself off balance. To make a long story short, it turns out that the gliding portion of the door was warped, so another slider was ordered.

I ordered a new part for my Andersen storm door. The hinge side mount which was supposed to come with the hardware...guess what...no hardware. When I called Andersen, I demanded a supervisor, since the person I got was in the Philippines and told me they would send the parts out second day air...and I would have them 5 days later...LOL. When does second day air on a Monday become Friday delivery? I demanded a supervisor in the U.S. She was just as unhelpful. Whenever I asked when I would receive the parts, all she would tell me is that the order would be put in today...basically an **. Why can't anyone tell me when I would get my parts? This company doesn't care anything about their customers...we have your money...so **. I would recommend anyone who needs a new storm door not to do business with Andersen.

Worst customer service experience ever. First person I talked to I couldn't understand. Then I get stuck with a "Melissa". She tells me that on my brand new, just installed by a professional installer storm door, that I would have to take door off myself, return it to store, & pay for the shipping for the replacement door. The door was made very shabbily from the company. Several issues with it. I finally get a guy at the home office that took care of things. My upgraded replacement door was just installed the other day. I saw one scratch on the door but didn't want the runaround & hassle so I didn't say anything. The store was Home Depot. They were 110% helpful, the installer was great!!!

Locking mechanism on door suddenly became jammed over three weeks ago. Service tech came and inspected, said would have to order part and it would take two weeks to receive. Now tech and his boss say parts are back ordered, they can't trace them, and don't know when the parts will arrive. Meanwhile, I am locked in my house. I don't understand how a company as large as Andersen does not have a lock laying around, and how can the part not be traced. That is just crazy.

While the quality of the doors is great, the experience was awful. We ordered 2 sliding glass doors from Andersen during the Winter months of 2016 as our old doors weren't cutting it when it came to insulation. On the first attempt to install the doors, the installers discovered that their warehouse had shipped one of the doors incorrectly leading to the door opening the wrong way. After this error, I contacted the Project Manager (PM) and requested a voucher toward a future job in order to cover the additional PTO day I would need to take for second appointment. I was directed to a GM, and during my discussion with him, my lost PTO day due to the incorrect shipment was compared to a lost PTO day due to rain. My request was subsequently denied and we scheduled a future date to fix the issue.

We have 2 sets of double doors, the larger set has a double screen door outside. The first set (new about 2001) rotted out (ROTTED OUT) because the seal between the glass and door failed and let water into the wood. The doors had a ten year warranty, so we got a 'deal' with them being replaced at 50% off. Plus $300 for installation. Cost: $1500. Second set of doors had a little piece of plastic break (a bushing between the hinge pin and the hinge body). Cost to repair: $280 for a new set of screen door hinges that I had to install, drilling out the old ones, etc. The piece of plastic would cost less than a cent.

I built my house with Andersen Windows and sliding glass doors. I thought they were one of the best. I have four sliding glass doors. The cladding cracked, rippled, then fell off. In 2004 Andersen replaced three doors at no charge. Someone from Andersen came out and said. In 2015 the same thing started to happen. They have a 20-year warranty. They sent me 2 doors that I called about. Called in 2016, they are sending the rest. When they were replaced the first time, they said since there were so many, they replaced them free of charge. This time they said they couldn't deliver to my house and the closest place. They sent them 25 miles further. They are there now.

We bought a storm door that claims to come with all parts for an "easy two hour installation." My husband is super handy and knew this should not be a difficult task. However... The door didn't come with any hardware as it was supposed to. We called the number for missing parts, and they sent it with no questions but it took 8 days to receive it. Then when we opened it we found that we were STILL missing parts. So here we are again waiting on parts to come in. The instructions for installing the handle also imply there are pre-drilled holes in the door. Of course there are not. After our experience and looking at all these other reviews, I'm really not sure how this company is still in business. Get it together people!

My Andersen/Emco storm/screen door fell completely off the frame, and according to customer service it was my fault for overtightening the eight 5/8 inch screws into the pressed wood fiber door. I replaced the small screws with one and a half inch self tapping screws and it is holding just fine. Bad case of engineering and no help from customer service. To add insult to problem Emco offered to sell me a new hinge rail. Since I added proper size screws and the door is now safe to use I requested them to split the original cost of door with me to make up for my time and labor on their product. I was refused any sort of compensation.

WHAT IS A STORM DOOR? Hopefully, something that locks out the foul weather. But first, the inside latch should lock as intended without failure or your door is subject to being gone with the wind. Engineering design is a crucial component of the industrial product realization process. Unfortunately, the overall quality of engineering design in the U.S. is poor. In 2010, Andersen 300 model doors were designed with a poorly designed plastic inside latch closing onto a sharp metal latch striker. This striker can cut you badly if your hand hits it the wrong way (especially bad for small children that may touch it...). In any event, the plastic latch will start to chip away after repeated contact with the latch striker. It will get to the point that it fails to properly keep the door securely closed. Once the plastic inside latch loses the smoothness from so many chips, it will lose the ability to fully make contact with the latch striker.

I installed Andersen Frenchwood Doors in my house. ALL MY EXTERIOR DOORS AND PATIO DOORS. I paid top dollar, expecting that I had purchased the best product on the market. For reference, the Frenchwood Doors are wood with a fiberglass exterior cladding. They came with a 10 year warranty. Very soon after the 10 year warranty had expired, the cladding failed ON ALL OF THE DOORS. It buckled and came away from the wood. It is unsightly, and left the wooden structure of the doors exposed to the weather, pests, rot, etc.

We built a new home that we moved into in June 2004. We installed Andersen Architectural Series Casement Windows and Doors throughout. This spring we discovered that 18 of the casements had rotted and needed to be replaced. Our contractor and the Andersen representative determined that the casements had sagged and caused the windows to retain water on the sill, which was then absorbed into the wood of the casement window. In addition numerous other casements had sagged and needed to be shimmed or leveled as well as required new weatherstripping. The new casements, installation, repair of other casements, and painting have cost us more than $20,000 so far. Andersen has refused to reimburse us for any of the cost even though their representative says the problem is with the window and not with the installation or maintenance. I would not recommend Andersen Windows.

Less than a year ago I purchased a number of Andersen Windows. A tree was blown down in my yard and one of the windows was broken. I discovered that the glass cannot be replaced in the window as the front and back of the sash are glued together. Firstly how can a reputable company make windows that cannot be repaired? I soon found out! I called Andersen and received poor customer support being dropped first and then told the department I needed was too busy and would call back. They did not. Four calls later I eventually found a service agent to give me a price on the required replacement sash.

Took advantage of my 80-year old mother. Tried to charge her $11, 300 for a door and 4 small windows. Get a second price before you get these people.

I ordered a replacement screen for an Andersen window online. It arrived and did not fit and then the phone hours with their customer service department began. I spent 45 minutes with tape measures (window is 2x3) and reading numbers on the glass, etc. The CS rep was young and I was patient. She said I would get the right screen and a credit minus a restocking fee for the original screen and I should donate the screen that did not fit. A month later I called again and got a woman who insisted that I go through the entire process again and then informed me that it could take months to get the credit and the order for the right sized screen had never been processed. Very frustrating. She would not transfer me to a different rep. Don't buy Andersen. It's not worth the hassle. Amex will have to help me get my credit because this company is a ripoff.

So many problems. We had 10 windows installed. We had 3 of them ordered with a different UV ray than the rest. Turns out the order came in backwards, so those had to be replaced. We had service people back many times for many issues. The windows were difficult to raise up and down. They put more screws in the sides of the frame to pull it back so the windows could move easily. The air was flowing right through the base of the windows. The service guy shows up and tells us that it's a factory problem, but that they aren't fixing it because it's cheaper to send him here to fix them!

Superb Customer Service by phone with part identification, sizing, purchasing, shipping, and installation instruction. Watched the installation video online. Read the clear step by step installation instructions included with the well packaged replacement sash. Exact detail to include pre-drilled holes for requisite hardware replacement. Installed the sash easily in less than thirty minutes myself (age 73). Built our house eleven years ago with all Andersen Windows and doors. South Dakota has high wind on occasion. All 400 series windows have performed beautiful. One broken window to wind blown debris. Appreciate the exceptional quality of product and Customer Service.

We built a new home and installed Andersen Windows and doors due to their name and reputation. I have found that over the years their product and their service have greatly changed! Shortly after we built our home we had problems with the french wood doors warping, could not get them shut without pushing on the top or bottom of the doors. We broke several handles. At this point we called the local Andersen window sales agent. They ordered handles and hinges. They adjusted the door, was better not like it should be. With the change of the weather it warped again. Couldn't get it to close.

The 2500 series storm door did NOT have holes drilled for the door handle and lock system and no other holes are predrilled for the hinge and frame assembly. For the price I paid it should have at least that drilled. To have a left side door handle, it has to be installed upside down. Lesser costing storm doors are predrilled, the handle and latch does not have to be installed upside down. We are very unsatisfied with the Andersen storm we purchased. I will not advise anybody to purchase Andersen storm doors.

I (for my mom) paid close to $9,000 for two standard sliding doors and a small bathroom window (which was free I was told). The installation was ok but, my 90 year old mom paid at least twice as much as she should. I don't care how good the salesman said they are, they are just not worth that much more than lesser priced windows.

I have Andersen Vinyl Clad windows (2002) that are rotting. It has been going on longer than even I knew about because the vinyl acts as a band aid that keeps you from seeing the wood is rotting until it finally is so bad you can't help but notice it. There are several other windows that the sash is not rotting yet, but the window seals are coming apart and bucking up. I have tried to get a rep out to look at them, but all I get is "they are over ten years old"... They were not when the problem started. Basically you pay for what is supposed to be top quality windows and you get something that falls apart. The Company does not care about its customers or product, otherwise they would see from all the same type issues that there is a defect and would fix the issues. I used to be in the construction and remodeling business and never had this kind of trouble out of "lesser" made windows.

Patio door size changes with the weather conditions. Door will not fit in the frame. Reported to the company many times. Can get locked IN or OUT of house. Adjust about 12 screws to get door in place. Door handle comes off in hand. Not safe!!

The windows have a good appearance. However, tilting the top sash in to wash is very difficult. It required a lot of effort for a 6 foot tall man to wrench it inward, and sounded like it was damaging the frame. This occurred with all 13 double hung windows we purchased. I will have to wash them without the tilting feature.

Over 10 years ago I had over 20 Anderson Double-Hung Series 200 windows installed. We have ice and moisture along middle and bottom of these windows every winter. We have electric heat and keep the house nearly close to 70 degrees all the time. We have even placed fans to run in every room to have air movement. The humidity is low in the house and it is well insulated. The old windows with storm windows did not do that so we thought the new ones would be better. We had NO luck working with the company or the contractor. PLEASE! Do not buy these windows if you have harsh winters like we do in Minnesota. They are junk and I will probably end up replacing them when they rot out which will not be that long from now. What a sham after spending nearly $20,000 on them.

Have Andersen Windows and they rot and wood swells and sticks my home built in 1978. Have had this problem after living in home for 5 years now. I am retired and I have to get new windows. I wouldn't buy Andersen Windows. They are junk.

Ever since my house was built in 2001 these Andersen windows get wet at the bottom of the windows by the wood as well as by where you lock the windows. They even get ice on them. I advised Andersen Windows as I called them. They advised me that its normal as long as they dry up during the day!!! Im so frustrated that once I pay my house off these junk windows are out of here. These are the pro series. The good ones that they told me not builders grade windows.

I purchase skylights from Lowe's back in 2008. I'm replacing my roof shingles and my Roofer told me that my skylight were coming apart at the seams. He took a picture and showed it to me, I immediately called Andersen. They told me they discontinued making skylights back in 2009 yet there's a 10 year warranty on these windows and they are claiming that they will send a representative out soon as possible.

We purchased a house full of Andersen (replacement) windows over two years ago. They look great. That said we have had size problems with the original factory interior trim that they have been unable to resolve for over two years. I had their local warranty people here to measure and order the correct size trim pieces and the factory sent the wrong size pieces twice. I then dealt directly with Andersen and just today received the two trim pieces needed and although the length was correct the trim profile was not. They have a narrow, 1/2 in. thick and wide, 3/4 in. thick top trim piece. Our windows came with the narrow style and the screen will only fit with the narrow. They keep sending the wide style. As a DIY homeowner this is annoying. If I was a contractor/builder putting up with this I would be apoplectic.

I had multiple windows in my house replaced by Andersen. I chose to pay the very high prices charged by Andersen because of their so-called "lifetime warranty." Later the grill on several windows broke. When an Andersen rep came to replace the grills, he said that the grills were installed "loosely" and therefore they would likely be a continuing problem. He replaced two of three broken grills and said he would order the third. Later when I called to ask about the delivery of the third, Andersen told me I would have to pay $60 for the replacement. It seems their lifetime warranty is a scam. I would recommend avoiding Andersen.

We purchased an Andersen 45 degree bay window after doing extensive research on windows. Went to Home Depot, pick out the window and ordered a wood interior bay, had it installed. We were working, come home to find that there is NO wood on the interior side of the bay! Went to Home Depot and show them pictures, call Andersen to be told that the pieces come separate and need to be put together!!! Really. We paid 1922.08 for a wood window, not pieces. No one told me when I ordered it that it does not come complete.

We installed our Andersen gliding door 15 years ago and in the last two months, there has been condensation in between the glass on the stationary door. I just got off the phone with customer service and they are sending a new door! It was a pleasure dealing with Amber. She could not have made it easier. Thank you Andersen Windows!!!

Stay away from the Andersen French doors. There is a small screw at the bottom of the hinge for vertical adjustment. Each of these broke and all three hinges on one of my doors. I contacted Andersen and they said I have to buy three new hinge sets for ~$250!!! For three tiny adjustment screws. They are a specialty item, not regular screws, so I cannot buy them anywhere else. So now I am stuck. If they are going to make crap parts that break they should at least sell them as spare parts separately.

I bought a 3000 series door in June and the closure broke in July. The girl in July replaced it for free under warranty. It broke again in October and now they say it's not covered because external reasons broke it... wind. Product was poorly made and I would never buy anything Anderson again because they won't honor warranty unless they feel like it.

Bought a Andersen special order 4000 storm door. Had a contractor from HomeAdvisor install it. Hardware and top cap were missing. I had to call Andersen and wait for them to ship me the missing parts. When installed the plate in the door was three sixteenths of a inch and light and cold air came in. I called Andersen about the latch looseness and light and cold air coming in. The rep told me that "I had the new model 4000 full view door and that's the way it is, with no strike plate to adjust the looseness and gap to keep out the air.

They stopped making skylights and window walls. That's fine, but they also stopped making parts for their products and left Anderson buyers like me with no way to get operating parts for a window wall, which is now a non-operating skylights. Why not give the specs to some Chinese company who could charge twice what they're worth? At least I'd have an operating window. Maybe Pella will do better.

HORRIBLE. They ordered oversized windows and used hammers to install them. Broke some of the window frames, and tried to pass them off as being okay. We are talking large cracks and holes from the hammering. It took another 6 months to replace. Now after the windows do not open and close properly. In a fire situation, my 77 yr. old mother and 12 yr. old daughter could not escape their rooms.

Windows were installed. Outer molding was too big we had plantation shutters we had to remove so the new windows could be installed. The frame of the shutters did not fit the outer moulding was too large. Someone came out to re message two weeks ago. It is now 5 weeks and still the problem has not been solved. I feel Andersen Windows should have us as a priority and finish this job ASAP. I don't feel waiting another two weeks is right.

400 series double hung - First time I washed my new windows by tilting them in, I followed online instructions. When I tried to return the upper sash to its normal position, it would not stay up. Later when I found my "Care and Maintenance" booklet, I learned that it is necessary to reengage the sash in the track by FIRST PUSHING DOWN ONE INCH BEFORE SLIDING IN THE FRAME. After executing this step, everything worked perfectly.

I called Andersen Windows to seek warranty replacements for three large foggy casement windows located on our porch. One was to replace a window that had been replaced in 2006, but whose seal failed. I was told that our two seal-failed windows put in our porch in 1990 was not covered under the warranty and that the third seal-failed window was not covered since it'd been replaced before. On the one hand, 15 years for window seals to last is not an unreasonable time to expect a product's reliability to hold. However, nine years is really an unreasonably short time to have a window seal fail.

NEVER BUY ANDERSEN PRODUCTS. I spent $10,000.00 on new 400 Series Andersen doors in 2012 and they are complete junk AND the warranty is complete crap. THE GASKETS STARTED COMING OUT IN THE FIRST SIX MONTHS! The first service rep that came out two years after I first complained to replace the first gasket to go out told me that Andersen has major issues with its products and he has been doing similar service calls all day on the same problems.

8 years ago Andersen replaced 6 double french door because of de-lamination of the vinyl on the exterior. The replacement door hardware is now rusting and the spindles are rusted out and the door handles are falling off the doors. I contacted Andersen customer service and they said they would not be responsible. I spent over $100,000 on windows and doors and they would not be responsible.

(2) windows I'm having issues with, they are 20 years old so wasn't sure about the warranty. A call that should have taken 5 min. The first girl was great asking lots of questions, had me measuring, looked at my photos, showed some real concern and interest that took about 35 min then transferred me to warranty dept. She took another 10 or more min. to tell me one window was out of warranty and the other, showing condensation between the glass, that had been worked on once before by Anderson for the exact same problem. Now they'd like another photo. I asked how that would help determine the warranty, it just would the suns shining in the photo.

I purchased two 300 Series EMCO storm doors for my screen porch in about 2005. These doors came with a good warranty. Over the past 10 years I have had to replace both these doors 3 times at the same time. They have a cheap wood core that gets wet, expands and destroys the cheap metal panels the doors are made of. It begins to crack and fall away. This time I asked for a full refund of the doors and they absolutely refused. Finally, they agreed to give me an upgrade at no additional cost to a vinyl door with no wood filler core. I needed a letter to take to Home Depot to order the doors. This was promised but not emailed to me for about 3 weeks. Today, I threatened legal action and I got the letter in a couple of hours with no apology. I recommend that you do NOT BUY from this company. It is junk.

I ordered a series 4000 Fullview Storm Door and hired a very experienced contractor to install it. It took a couple of hours to get the door lined up as per the instructions. When we tried to install the handle, the instructions were not complete and we spend another hour and called customer service. I had a CS rep that could speak little English and wanted to know the serial number of the door which I gave to her. She said that I had an almond color series 4000 door. I told her the door was white and not almond and she wanted to argue about that -- the Andersen label on the carton it was packed in said it was white -- which it was. We finally got the handle in after discovering that they had nothing in the instruction about removing a "switch" and replacing it. Then the Lock Case Trim Plate will not fit anything on the lock assembly. He reply was "just throw it away" and use the door without it.

Very expensive door purchase with poor installation and ongoing service needs. Frame not straight. Had to be fixed to add storm door. Incorrect seal of handle hardware led to ice buildup and rust. Several service appts did not resolve issue. Replacement door installed with lock issue making it nearly impossible to turn the key. Poor product, poor service, Big price.

1996 I built a house and put all Andersen doors and windows in it. We started having problems in early 1987 with our big picture window leaking when it rained. We called to find a Andersen rep to fix the problem. He came out 4 times in 1987, finally told us there was nothing he could do. Not knowing what to do I called my contractor and he came out and caulked the heck out of it. It was about a 95% improvement we thought.

I ordered seven Andersen windows along with the screens to match. When the windows arrived, I picked them up at Home Depot in Oneonta, NY. When I got home with the windows, I discovered that the improper screens #3042 were put in a #3032 Box. I called Home Depot immediately and was required by Andersen Windows that I had to take pictures and send them to Dawn at Home Depot before Andersen Windows would replace the wrong screens with the proper #3032 screens. I have since been told that Andersen will not UPS the screens to me directly, even though this is your error, not mine! Home Depot tells me I won't see these screens until July 6th at the earliest. This is the summer and I can't open my windows for three more weeks, WHY? If this is the way you treat your customers when it's your error, I will make sure everyone I know how you do business. I'm done with Andersen Windows.

In 1992, we built a dream home with much sacrifice. We chose Andersen windows because of the outstanding lifetime warranty and the customization options we needed. In particular, we were interested in a passive solar structure and intrigued by the e-glass that provided passive solar gain in winter and reflective UV and sunlight in the summer. By the year 2000, condensation ovals began to appear on the inside window surface of one of the custom trapezoids and on a stationary window in another room.

400 series woodwright windows - Mechanism that holds windows up does not function properly. After tilting the windows down to clean them, the cord slips off of the pulley thus the top windows will not stay up and the windows are hard to move. Even the installer had a great difficulty in his attempt to get the cord back on the pulley and we cannot get it back on. Hopefully it will go back into place by itself or we will have to prop the windows up with a piece of wood because we cannot open the bottom window without the top dropping down.

Door is 2 1/2 months old, and weather stripping falling off. First call to Andersen Corp. she didn't know what I was talking about. It was my fault did not adjust rollers every 3 months (door is 2 1/2 months old). Wanted end pictures and sent them in with no reply back. Next day called Andersen again, after being on hold again for 20 minutes. This person said there are no pictures and send them to a certain email, exact same one. Then I was told they will send out new stripping, but I will have to get another contractor to install it. Have to cut top panel, take doors out, screw in new pic. But it has no screw hole in it and no instructions how to do it. A tube of super glue worked just fine for repair no thanks to Andersen Corp. customer service, they do not exist any more to me.

I had bought 15 Andersen 200 series windows and one of the vertical rails was bowed right out of the box. My Dealer called Andersen and he was told that we had to stain and seal it and let it set for 6-8 weeks and it would straighten itself out and if it didn't they would send someone out to replace the bowed stationary sash. Well 2 months went by and of course it did not straighten out. We now got told that they would only send out a new sash and we had to replace, re-stain and seal it and they would not reimburse us for our time fixing their defective product.

Called customer service due to problem where both window and screen had pulled away from frame. First time I called I waited on hold for 14 minutes before being connected to the rep. Rep spoke with very strong accent which required me to ask her to repeat herself several times. She also seemed to have a difficult time understanding me when I stated the problem exactly as I stated it above. Coincidentally (?) the call was disconnected at that point. Thus, the second call which I was on hold for 13 minutes! This time I made note of the reps name, **. I also asked her to take my phone number down so that in the event we were disconnected she could call me back. She took down my number but stated that they were very busy and she might not be able to call me back since there were other callers waiting (seriously!). At least ** spoke clearer English and so we both were able to communicate easily.

I have 31 Andersen windows and one 8' Andersen glass sliding door installed in my house in 1993. The small trim plastic piece sealing each door has cracked and broken out on most of these 4' X 6' windows. None of the Andersen window dealers or repair men are interested coming to my house to do repairs if I do not buy at least 3 new windows. After your money is paid, you are on your own for any further use. These windows were over $25,000.00 new from Andersen dealer. Now, forget it - either spend thousands more, to install new windows, or have a local handyman who has no experience with Andersen windows and knows nothing about these small plastic strips try to fix. Andersen will not even stock these replacement strips for anyone to replace, or let you order them.

Two years after building and using Andersen windows, casement, double hung and French door doors, the French doors started delaminating. We called and got a new French door replacement. This was not without issues, they first sent the wrong door. So they sent out another and got it right that time. Two years later we have delaminating on two more doors in the same place!!! Called and was told they would prorate per warranty!!! This is insane. The doors weren't cheap to begin with!!! Builders get all kinds of perks from Andersen, so they really push these windows.

Ordered 11 replacement window and only got 4 that appear to be good. 3 came in the wrong size and 4 were defective from the factory. Customer service called the day the windows were installed and I informed them I was beyond being disappointed with the windows and was told I would hear from them again. A week later I called the salesman, told him what happened and still no call from either customer service or the salesman. For the price, the quality, customer service and sales it appears to be a local scam.

After numerous calls and hours chasing customer service, I was finally able to speak with an executive whom acknowledged my door was defective. Seems a great many are but stated Andersen doesn't replace the damage door due to defective hinges. Stating they have a limited warranty to small parts, absolutely the worst customer services and company I've dealt with. He was shocked I wasn't aware of their reputation of avoiding warranties. Product was a Andersen 4000 storm door, supposedly their best door, poor quality door and company.

Back in 1992, we purchased 4 (6 x 5 1/2 Casement windows) for our den. Last night I was sitting alone in the den, when all of a sudden I heard a loud noise, and I turned around, and noticed one of the casement windows cracked from top to bottom in an arch. Nothing hit it or there was no one else around. My question is this: I have an extra 6 x 5 1/2 casement window down the basement (which I have saved) because it was taken out and I had a deck installed outside with Anderson Sliding glass doors. Is it possible for someone to come & remove the damaged one and replace it with the one I saved down the basement?? I tried calling your office today at 7:32 am, but was told you weren't open yet, even though the voice message said standard business hours start at 7 am Monday through Friday. Kindly reply to my message, so I know what to do about this damaged window. Thanking you in advance.

I heard an ad for Anderson Windows on the radio - we are looking for windows on our screened in back porch. In fact, a representative from Lowe's is coming by later today. I answered all of the questions: name, address, phone, project specifications. When I said I currently have a screened-in back porch, the representative began to inquire about construction. The room has plywood interior wall and hardy plank exterior, except for the screen windows. 11 Windows 37" x 51".

I'm waiting for Andersen window to come to my house this am and tear out all of the window frames they installed just under a year age. The windows were over shimmed and while trying to finish them, they are wood on the inside, managed to ruin the thin veneer covering the plastic. Needless to say we are very disappointed with their product.

I built a house and the kitchen has 4 double outdoor french doors and the room can never be warm in the winter. The flow of cold air through the doors is like a 1850's farm house door. It has been 5 years and I have to seal the doors every winter so I can't use them. I spent a ton of money on them and will never buy another Andersen product. Should have spent a few more dollars and bought Marvin.

I order two Andersen sliding doors to replace older sliding doors that were no longer energy efficient. They look great and were installed in a timely manner but they don't close all the way unless they are locked. There is enough space between the door and the pocket that a piece of cardboard and be slid through. Numerous phone calls to Andersen headquarters and their representatives were very frustrating. They kept insisting that is the way sliders are supposed to close and that I should just lock the door every time I go in or out and it will eventually close naturally.

I just found out today that the windows in our house are made by Andersen, but distributed by Rusco Windows in Fargo ND. Our home is 10 years old, and we purchased it 6 years ago. We have had NOTHING but problems with our Andersen windows and will be replacing them all this summer. They should NEVER have been installed in a home in northern Minnesota. First of all is the condensation/ice buildup problem that occurs around November and lasts through March. However, the biggest problem is the glass cracking in the middle of the winter and then the replacement glass taking approximately 2 1/2 months to come from Andersen Windows. We are also pretty much forced to use them as our replacement company as the prairie grids are exclusive to their company. I wish I could post pictures as it is quite humorous that a company could get away with selling such a product. Would love any recommendations on replacement windows.

Purchased 16 400 series double hung and 1 slider in 2004 while building a new home - they had a good reputation and I thought a quality product. My father had installed the same series of windows at least 10 to 12 years previous to me and has no problem with his so something changed in the manufacturing process. Most of the upper sashes accumulate water on the glass which runs down, sits on the wood and begins the rotting process (now it's late 2013). A quick Google search resulted in a class action suit filed that Andersen had clear problems with the seal between the upper and lower sash - sure made sense to me, exactly what I was experiencing.

I had 13 Andersen 400 series, and 3 awning style windows installed this past fall. I am in Michigan, where yes, it is cold outside. I am spending my winter wiping puddles off the windowsills. Upon calling Andersen, I was given a lecture about a glass of ice tea, how in the hot summer it condensates and this is what is happening to my windows, since it's cold outside. I pointed out that my ice tea glass is not double pane with gas between the panes. They also sent documents and videos to justify the puddles, and stated the puddles mean the windows are airtight and doing their job. Their final response on this issue was to keep my humidity level no higher than 30%. 30%!! Can you say itchy dry skin?!?!

Over 12 weeks ago, I ordered two Andersen windows to replace two that were damaged. Dealing with their representatives since that time has been a joke. First, I had to pay a 50% deposit, and was told that my windows would be in within 6 to 8 weeks. After ten weeks passed, I called and was told that they tried to reach me but (since they were calling a disconnected number) were unable to. When I told them that the representative was given the correct number, they said they didn't have it, although they HAD called the correct number to tell me what the cost would be and ask for my charge card.

I purchased Anderson sliding glass doors (2 each) that were series 200 with impact glass. Expensive, but not wanting to have to use storm shutters was the reasoning. When we got the doors on Monday from Home Depot, the Windstorm official that was contacted to come and watch the installation informed me that those doors were not TDI (Texas Department of Insurance) approved. In short, windstorm insurance on the home would be voided and cancelled if the doors were used. I contacted Anderson Window and Doors company numerous times this past week. Some reps on the phone said to return it to the store, there is a 90 day satisfaction full refund return policy. Others said they can't help me, that was my problem. I did bring them back to Home Depot and was refunded just 85% of the total purchase price.

We have 18 windows out of 45 windows replaced by the 200 series. They were installed 12 years ago. They had to be serviced by the 4th year for all different reasons, not locking properly, not staying open, sliding down. It cost us 250.00 for the service call plus parts. These windows let in the cold air and truthfully are not windows for the long haul. The windows also have the grills in them. They too are made like garbage. They do nothing but brake when you try to insert them. They were recommended by our contractor. We are now going to have to call for a service call again. They are without a doubt the worst replacement windows I've ever had. It used to be Anderson stood for Quality, Not anymore. Think twice!!!

I have 18 year-old Andersen windows. Only one has a rotted bottom sash. I contacted Andersen directly, and was quoted $243.00 for just the bottom sash. I declined. I went to Home Depot and was quoted $118.00 for the same unit which I ordered. I emailed Andersen to ask them why their Solution Center cost was more than 200% more than one of their dealerships. The answers I was given were, "We don't control our dealership costs, we sell our products at list price to our customers" and when I stated that it would be better Customer Service if Andersen sold to their existing customers at a tad over cost or so, the response I got was "our dealerships sell at under their cost because all their profit is in installation." Ridiculous! I'm buying the same bottom sash from Home Depot without any installation for $118.00 that Andersen wanted to sell me for $243.00. Andersen's "Solution Center" is a joke! Andersen does not understand Customer Service, they seemed to be trained only to quote their corporate policy!

Issue resolved.

I have Andersen casement windows. The opening/closing crank has a 1/2 x 1/2 nylon shoe that allows the crank arm to slide as it opens. Mine broke. It's a penny part. The cost can't be more than 1 cent to manufacture and is so small they could store 10,000 in a shoe box, yet the only way to purchase it is to buy the entire crank unit for $180. A one cent part for $180. The service rep wanted me to feel sorry and understanding for Andersen Windows because of the inconvenience it would be for them to store it. Seriously. I will never willingly do business with Andersen Windows. Doing business with Andersen Windows will make me feel dirty.

I purchased a full view storm door E75 #0015523824. The glass cannot be removed to install the screen. I had 3 handymen, my partner and myself could not remove the glass. When I called Anderson, they told be to use a knife to dismantle the glass. I later found out that the door is discontinued because of this malfunction. Donna ** made an offer to pay me $295.45 out of the $544.45, since they will not replace the door for me. I accepted the offer, they would reimburse me by July 1, 2009. I have called Donna ** 2 times and sent an email, she does not respond. At this time, I feel that they should reimburse me the full $544.45 and include another door that functions. I am appalled that they made the offer and have not honored it. $544.45 and seasonally, I will have to hire a contractor to disassemble the glass or screen that will cost $150.00 per visit.