Andersen Windows Reviews

We’ve had Andersen before in another house, and we recently purchased 13 windows. The one that sold them to me did the installation, and they were very good. We figured it would take a couple of days and that’s all it took.

My vinyl covered windows were made 1996, installed on new home in 1997. Just discovered that at ends of window sills the wood was never covered with vinyl. (About a1/2" by 1") Over time the wood has rot across complete sill. Called Andersen, they said no warranty on windows this old. It looks to me this is a builders defect no matter the age and cover at least part of the cost for replacement. I have 17 windows like this.

I had about 8 or more windows replaced with Andersen. They promised to deliver it and they delivered it on time with the price they said they would. The windows are very good and I'm happy with them. There are screened parts that I closed in with the windows and turned it into a three-season room. It has worked out very well and we've been very satisfied, so far.

We had our windows replaced with Andersen Windows. We went with them because of the price and quality. Plus they're made here. I went with the higher end tinted windows with the no-see screens. And the combination of the new windows and having new heating and air conditioning helped improve my energy cost and gas bills, especially in winter.

My experience with Andersen Windows was fantastic. The team that came out was awesome. They all got it figured out. I haven’t had that great of experience in the past. I love them. I have used AAA’s before in my home in Long Lake, but I have had problems with my door. Andersen had to replace the door and this will be the third time now. I am waiting on response for a replacement on a door. I can’t wait to get my new door. And if something happens, Andersen is gonna have to come back and take it all out again. As long as that’s the same team that’s gonna stay with me, that’ll be great.

The windows that we already had in the house are Andersen and I wanted the replacements to match. They replaced about 20 windows and Andersen had been fine, but the contractor didn't do a very good job. I'm happy with the windows, but I'm not happy with the installation. They've met the timeline but I don't think he installed them correctly. I didn't fully understand this cutting the flange off and putting them in the existing opening. That's what he said would work fine.

We had 3 Andersen windows that are about 5 years old and paid $900 each. We added a new room and ordered the same windows and they were $1400 each. Two of the new windows were defective. One window had a chunk out of the bottom of the sash. The other does not go all the way up. Andersen sent us a new sash to replace the one with the chunk missing. They sent a balance replacement kit to fix the other one. The instructions are very complicated and definitely requires a professional. We can figure out how to replace the sash but not the balance.

I bought 13 casement windows from Home Depot. We ordered the colonial grilles which are standard or so we thought. Andersen changed the installation from predrilled to a new clip insert. Only problem is that the grilles won’t stick onto the clips. Either side pops and won’t lay flush to the window. The Home Depot Pro Desk rep came out and tried to install them. I contacted Andersen. They just sent the instructions again and said they changed the grille design some years back. I’m very upset that I spent all this money and my new sunroom hasn’t any grilles. Andersen needs to step up here. I have a case number with them but no one has contacted me to resolve this. Please help.

I love the Andersen Windows we recently had installed in our home. They are attractive, energy efficient and easy to operated. They were installed by Precision Window Replacement. The did an excellent, professional job and are the best service team I have ever had at my home. I just couldn’t be more please with the entire experience.

Fourteen months ago we purchased windows for the front of our house. We have not had a completed job yet. We have wrong color grilles and mismatched glass color. They were back again June 4 and once again, wrong grille colors, mismatched glass color. This has been a very expensive nightmare and we see no end in sight!

Andersen is just solid. When you are working with their installers, you have a sense of being in the right hands. This self-designed stained glass window turned out perfectly. We are thrilled. E-Series is a cut above for a reason. Craftsmanship - solid.

We have been extremely pleased with our Andersen Window purchases over the years. Our most recent purchase was 9 storm window units which are a perfect fit for our home. We recently noticed “deformity” with one of our 17 double hung windows, where the glass is discolored between the panes. A friend suggested we contact Andersen to see what can be done. Thank you.

I have 100 Andersen windows in my house, and 60 Andersen windows in the other house. With the first house, we’ve never had too many problems with that one. But my house was built in 1990, and Andersen Windows sold defective windows during that time period because the spacer in between the pieces of double-glass were defective. The company that made them had gone out of business. Andersen sold probably millions of those windows. I had no idea that our windows were defective and after my husband died in 2014, my windows began to fog up, so I called Andersen Windows, and someone came. And when they came to the house, they brought a little meter with them.

Since buying a 9-year-old home in 2007, we've had to replace 5 bottom sashes for our double-hung windows at our own cost because the wood is constantly rotting. When I open and close the window for cleaning, the bottom wood framing rips off because it has rotted away. Additionally, we have more windows that are in the process of rotting that we're going to have to replace soon. And the rotting windows were just outside the warranty period so we've had to purchase replacements out of our own pocket. The cost of the replacement sashes is skyrocketing, and it gets more expensive every year.

I got a window casing from Andersen Windows and we didn't have the standard installation process. They installed the windows and informed us that the wood around the windows was rotten. So they had to take the windows back out, replace the entire wall of the home, and then put the windows back in a second time. Their customer service is great. They're a small, operating, two-member organization and I'm impressed by their attention to detail. The quality of the overall service was good and we would recommend them.

1990 Andersen Windows in whole house were leaking large amounts of cold air. Our contractor determined the latches were not keeping the windows closed. He called Andersen who told him to replace all the latches with Andersen latches and they shipped them out to him. After replacing the latches, our windows (the interior panes) keep shattering randomly. While we are sitting there, a window will just shatter for no reason sounding like a shot through the window and shattered glass on the floor. Really dangerous. This is about the 5th one to shatter with no end in sight apparently.

I purchased 3 of the same storm doors at different times. I have a wife who is 74 and has MS. She needs things to be as easy as possible to keep her from being confused. I called the company and simply asked them to sell me 3 of the same locksets keyed alike. They said they can't do it, even though they told me they manufacture them. After going up 2 levels I was told that they in fact do not manufacture the locksets. I then asked if they could order them in special and was told no. After several minutes of discussing how it is not hard to key 3 locks alike, I was then told they had already asked the supplier previously and were told no.

I got a couple of quotes and price was originally part of my decision-making process in choosing Andersen. After speaking with the individual who came out, I had a little bit of trust in him. He understood what I was looking for. We removed an 8-foot bay window and replaced with an 8-foot sliding door. He explained to me it’d be a special order door. It wasn’t anything they had in stock. So, I had to wait. The installation took one day. There were three gentlemen and the guy who actually sold it was there.

These are beautiful windows, no argument. However, their version of tilt-in cleaning is the worst nightmare imaginable. I had no idea such a ridiculous system could even exist. Rather than just pushing on a tab at the top of the window and pulling forward easily as with ALL other tilt-in cleaning systems, you have to slide a piece down the frame, jamb on it with your thumb as hard as humanly possible then attempt to push simultaneously on both sides of the sash while pulling forward the window. It is insanely difficult, I have almost had the windows fall out and trying to finagle two large windows tilted in precariously has made me desperately dread trying to clean them. We just bought them a year ago and I am looking to replace them despite crying over the wasted money. (They are not cheap!) Safety first!

We had an Andersen front door put in. We live in a coastal environment, so we were looking for a front door that would withstand the wind, the rain, the salt and the heat. And that was recommended because of those properties in the Andersen coastal door. We went to a local building supply company that was recommended, and they came out and measured. We met in the showroom afterwards, and they presented all the different options to us. At that time, the order was placed. We were told how long it would take to be built and then when it would be installed.

I liked Andersen Windows' reputation. I ended up buying the replacement window series and one sliding door. The installation process was excellent. I was impressed with the contractor's timeliness, cleanliness and great installation without any problems or issues. The quality of the windows and door was excellent. I would highly recommend Andersen. The price was fair and the service was great. Overall, it was a very good experience with no issues that came up that weren’t immediately resolved by the certified installer without my input. If he ran into an issue, we took care of it and he was honest.

I was the carpenter on a job where I had to install a 400 series door with sidelites and transom windows, by far the most ridiculous concept ever. Directions are not specific to series door. Parts are not specific to series door. 6 different units to attach to one another. Once put together, try moving it around (Pella doors have handles). You have to put all the finished flashings where doors meet at exterior. Maybe 15 different boxes for one unit. A prefinished unit having to be put together on a job site that is in rough framing stage (dirty). When a warranty issue arises, who is to blame? How does that work seeing unit was put together on job site. This is something that needs to be put together in factory, not on a job site!! Will never again do a job like this nor will I recommend an Andersen door that needs to be put together on job site.

We like Andersen Windows very much and we have a few reasons for going with them, including knowledge, word of mouth and a little bit of advertising. However, there’s no way in the world I would ever do a Renewal by Andersen deal no matter what it is. I had a guy out from Renewal and his price was dramatically higher, thousands of dollars. Jeffrey, the Andersen certified installer, is very professional and he does a great job. The installation generally takes one day and that timeframe is met. All in all, we like our doors and windows. They're great.

I've got a brand new house. The doors that I had previously were not Andersen and they failed. They could not hold up to the hurricanes and wind in Hatteras. We replaced those with doors by Andersen Windows and they have been holding up perfectly. The're very nice doors. I would've saved a tremendous amount of money just putting those in. However, the sales representatives were lacking a little bit to be desired. They quoted one price but by the time I bought the doors, they added about 30%. I was shocked by the time I got the final bill. It's a little pricey and the percent of what they went up to really kinda put me out of budget by the time it was all said and done.

We met the Andersen contractors at a home show in Indianapolis last February, and we were not pleased with them at all. They tried to sell us something that wasn’t what we felt we needed. We had several people come out and give us quotes, including Precision Windows. They’re independent but they’ve been in business a very long time, which was important to us. We knew that they were back-logged and would not get to us until July, but they guaranteed us that they would have the windows in by a certain date. Everything that they said they would do, they did. They were very wonderful to work with as far as representing Andersen as an authorized dealer.

I got all new windows from Andersen Windows for the reputation of them, mostly, and their quality. My old house had Andersen windows, and they were installed in the house when it was built back in the ‘60s. My contractor also likes Andersen Windows, so that was the other big thing. The installation was very good. However, one of the windows had a problem and there was something that they had to order. The Andersen guy had to come out twice for the one-bed garage bedroom because the screen didn’t have any tabs at all on it. It was a big window and it should have had two.

I got four houses that I manage and I got one that got sliding doors and another that got a whole wall of glass. They’re both by Andersen Windows. I like the quality of them and their longevity. During the installation, I just kind of showed them where they were going and they knew what to do. They were on the timeline that they said. I would use Andersen Windows again but I wouldn’t purchase them because they’re too expensive for my taste.

Bought custom 2500 Series storm door from Home Depot 8 months ago for over $500. Paid HD to install $190. Screen is literally falling out of frame. Andersen sent the replacement part but HD wants $150 to repair. Not even a year old. Don’t believe the bs about warranty with HD install. Many complaints about retractable screens.

Our house has all Andersen Windows. We were trying to match it and we got casement windows from them. We were quite delayed by about a month and a half on the install but the contractor was really good. He really knew what he was doing. He had it done pretty quickly, but it was done well. He communicated often to let me know where they were at on the install. However, I don’t like the handles on the windows. I'm not happy about them. They're made out of crap. They’ve got tons of plastic and the plastic where it latches is also like a molding. One where they installed a part where it locks, that whole little frame crumbled. They're broken and I still haven't replaced those yet. Around the handle, there's plastic, too. They usually have metal but they did all plastic.

I always held Andersen windows in the highest regard until I had a problem with one of my windows. I have been an Andersen window customer since 1994. One of my double hung windows rotted out on the bottom sash. I called Andersen Windows customer service department and was informed that they only warranted the wood for 10 years. My window is 14 years old. I believe the rot was caused by a defect in the window where the glass meets the wood. I was also told by the customer service department that my lack of maintenance was one of the causes for the Damage (I found this to be insulting) and I should be happy that they discounted the window at 50% for me. I was told I was lucky this only happened to one of my windows. Really?

I would advise against purchasing Andersen overrated junk. We have over 70 panes of windows all out of warranty. Andersen had a seal problem that was not told to owners of their products. Most of our windows are casement. What a mistake! First they never cranked out easy. When I first complained the person on the phone wanted me to buy new hardware without ever seeing the windows. Apparently she could diagnose the problem over the phone. Then we heard about Andersen replacing windows because the argon had leaked out and had windows explode. A sign argon has leaked out is wrinkled vinyl siding which we have. Cheaply made vinyl clad double hung the ends of the sill is just painted. 12' door wall rotted the vinyl coating is microscopically thin. It rotted almost through to the inside of the house before the rot was noticed two doors.

Multiple people could sell you a product and we went with the one that we knew just because he did our other windows. But we thought we would still do our due diligence. A guy came to our house and did his little window demo. He gave us a ridiculous quote for the same thing that the other people quoted us on. There was no way we would pay that much for a window. He then asked a couple of questions. He could tell that we weren’t interested and took the brochures that he gave me and my husband away from us then packed up his things and left. I had quad windows installed by Andersen. I liked the installers and the windows are great.

I got double hung and casement windows and so far, our experience with Andersen Windows is great. I chose it because of the installers. They were great, too. They gave me a timeline on how long it would take to do the install and they met that expectation. However, my windows are new but Renewal by Andersen has been by my house three times trying to sell me windows.

The dealer that was putting Andersen Windows in recommended them. We purchased windows for our house. The installation process went well. They ordered things on time, and they came in, and they were able to get the work done in the time that they had allotted. The contractors were very professional, the work was the done well, and the windows look great. It would be hard to do a whole house at the same time because they're so expensive. But they are good quality windows. We spent the winter with them, and I felt like they were good insulator. And the look is very clean and crisp.

I have three types of Anderson windows in my house; a bow window, casement, and one gliding window. The gliding window is in the West wall of the house where it gets a fair amount of wind. The windows are less than 5 years old and the gliding window has had a air leak problem since installation. There was also a frost build up in the center of the window around the handle.

Our real estate agent recommended Andersen Windows to us. We had them replace all of our vertical crank windows in our house because the builder that originally built our house in 2002 used a vendor that was not reputable and the windows basically rotted. We were very happy with the installer who came and with the quality of the windows. I would recommend Andersen Windows.

Window has been leaking since installed. Andersen finally admitted that the window needed replacement. We have been waiting for months for replacement and I can’t get my calls or text returned by Andersen service representative. Leak has damaged the wall.

I purchased several windows from this company and they are supposed to be warranted. The seal broke 2 years ago. I have tried to contact them. My contractor has tried the same. Have been ignored, told on numerous occasions that I would receive a callback, etc. They don't communicate or stand by the product. I guess if all vendors are this way it doesn't matter, otherwise I would avoid buying the product.

E rating means a window has a Emissivity of IR spectrum that holds in "warm". After 20 Years the windows stop working and Andersen does not care. "Lifetime warranty" is not your lifetime but as little as 5 years. Andersen does not make a good product. It does not last.

I already had Andersen's product before and I purchased windows from them again. The installation was good. The contractor was on-time, and he was good. Andersen windows are good. Otherwise, I wouldn’t have bought them.

Our house had Andersen windows when I bought it originally, and then we purchased partial replacements like the frame and we updated the glass. The contractor, who's generally likeable, did the work within the timeline he gave us, and it was completed about two months after we made the purchase. It took about four weeks to get the windows in and then a couple of weeks after that to get the contractor scheduled to come out.

We bought a new home that used Andersen Windows throughout the whole house. We then had a storm door from Andersen put in and it seems like a standard storm door to me but the materials have good quality.

Had a problem with one of my storm doors. I called Andersen (800-933-3626) to find out what to do. I had my serial number and figured I could describe the problem and/or send pictures of problem. The CS rep could not understand me. She had to ask me my serial number four times. When she asked for my address she completed my sentence. She also knew my old phone number. So my door was registered and in their system yet she could not tell me if my door was still under warranty nor could she tell me the year I purchased the door.

I was disappointed in the 400 series casements. They close and lock poorly from day 1. I had several that leaked and they had to send a guy out to caulk the exterior. The hardware the covers that crank just sits on with no fastener so every time I open or close the window the cover pops off, total crap design and that guy should be fired. The windows came and many needed assembly which as a builder I have never seen. The decorative trim on the windows was never fastened or glued and came off of half the windows in the home. Quality control is almost nonexistent. I would not recommend these. Should have spent the extra money and got Pella because the time I've spent fixing these windows that are 5 months out has made these cost more than the Pella equivalent model.

My husband made me get five bids which was ridiculous because we have 44 windows in our house. We had several people out to give bids and I really liked Steve, the person from Andersen Windows. We purchased double hung type windows, fixed type windows and all the different kinds from them but mostly double hung. From the time I ordered the windows to when they installed them, we did it in about four different stages and each time, it took around six weeks or so. I like the new windows a lot and I would definitely recommend Andersen Windows. I really like the company we are going through as well as they were very nice.

After visiting a local store I decided to purchase the 3000 series storm door with retractable screen. Not even 3 weeks after having it installed the screen began warping/bowing at the bottom near the trim area. Luckily, it was covered under the store warranty so they sent out a repair guy to fix/replace the screen at no charge to me. Imagine my surprise when less than a year had passed and the same issue happened. Now, I have to contact Andersen in order to resolve. They send out the replacement parts but I have to pay out of pocket for a repair person. Now, at just the 3 year mark of having the door installed, I am now having to pay a 4th time to have the same problem fixed. This is a bit ridiculous! At this point, it would make more sense to my bank account to just purchase a better quality door. I will not purchase any Andersen products in the future.

We replaced all of the windows in my mother's home with Andersen windows and enjoyed the insulation value of that choice. One window "fogged over" after a considerable period of time. I was home for Thanksgiving and called Andersen to ask how much to replace the failed unit. They asked me to read them the number in the lower corner of the windows - I did and they indicated that the unit was still under warranty and that they would send someone to replace the window - and the fee was $25. They did what they said. They only promise what they can deliver and they deliver what they promise. Andersen is an excellent choice - I have used them in multiple homes and refits. They

I have replaced with Andersen Windows, all are good, except for one. Contractor was out twice, said nothing wrong, all insulated good. We have to keep towels on the window sill, to keep out the cold. Worse than my old window.

This is the worst window company. Do not buy Andersen Windows because you will never get anyone to service your windows after install and the last payment made to them. The representative are rude and ask for ridiculous amount of info on the window (the labels are impossible to read, they do that on purpose) to stall the process of getting your claim put through their system. Ultimately you end up paying the repair company to fix the problem yourself because their so-called warranty never covers labor or anything else. Millard is the best, stay far and clear of Andersen!

I called customer service and provided photos of the mold being created by renown and coveted Andersen Windows about how mild is growing on their windows. I had a curt customer service representative who told me I caused the mold by using curtains and not keeping them open every moment of the day. I have lived in many homes with wooden windows. I never ever had mold on my windows nor was I taught that is standard protocol in maintaining windows and being safe. The customer reps response was it was my fault for not opening the curtains all day long.

I built our house in 2008 and used all Andersen Windows 400 series. The problem with the windows is on the exterior finish the cladding is cracked, split and peeling. I realize they only offer a 10 yr warranty on the structure and 20 yr on the glass. The date the windows were made is 10/2008. I reported a problem in 2/2019. 4 months out of warranty. I provided pictures and hoped for the best. Their resolution is to sell me replacement windows at a discount of 50% off. Come on 4 months out of date, I think what a bunch of BS. It's not just 1 either. It's 5 units for a total of 10 windows.

My home was built in 2006 with the beautiful Andersen TW2452 windows with the vinyl interior grille. We had one of our lower sash windows break and needed a replacement and were told that we needed to purchase the window now with a wood interior grille insert and that it would not match the rest of the windows in our entire home! What is up with that? How does a company that sells millions of expensive windows make that decision? I was told by the customer service person that I would just have to make due somehow. I think that is just poor customer service. I would be willing to pay a bit more for production of my window if it is discontinued but to just say, "Sorry you are out of luck" is beyond comprehension!

We had a new home built. In July 2018 new the water. There’s always a breeze and by winter that breeze made its way in our home. Had to put plastic over the windows to keep cold out. The plastic puffed out so much, I had to use heavy tape to keep up. The builder said he contacted the rep for Anderson to make an appointment with me but haven’t heard yet. It’s been a little over a week. I slept with a heating pad & an electric fireplace all winter long even with plastic on the windows. It also could be the way they were installed. Either way, I can’t go through another winter. At my age, it’s not healthy!

Purchased home a year ago and part of purchase was based upon all windows were upgraded to Andersen, with 20 year transferable warranty. This January the inner glass pane on our French Door developed a hairline running horizontal crack after a cold spell (window NOT hit or damaged by accident). Contacted AW Support and was told by supervisor Amber that a spontaneous, "act of God" crack like this one is NOT covered under the warranty. AW case number **. Buyer beware before considering Andersen. Hope this is helpful in window/door shopping.

I purchased this 3000 series door at a box store and had professionally installed. Was happy with everything for the first 5 days and then noticed the vinyl on the retractable screen was warped bowing inward. I thought I’d be calling local but customer service is Manila Philippines and I could just barely understand them. They are sending a part out in 21 days for me to repair. This must be a joke. 6 days product fails in winter weather inside the door I might add and I have to fix it??? Really Andersen.

It is almost impossible to remove my sliders for cleaning. I have only been able to remove the 2 kitchen windows for cleaning after a very hard struggle. I have watched several videos on removing them, none of which worked. I have 3 other windows that I cannot get out. What could be the problem?

We put 34 200 series tilt wash double hung windows in our home when we built it in 2001 that were reported to have a 20 year warranty. One of the 34 has developed a gray haze on the inside that is very noticeable when the sun shines in the back of the house. There is no condensation. I talked to the customer service representative and sent them pictures as requested. He told me the window failure is not covered because it is a seal failure that likely occurred from chemical exposure. He could see in the picture we have a brick house so he assumed it was "a brick wash or acid rain or something". I explained that we built the house and there has never been a brick wash and we only use typical window cleaners like Windex which he states is fine.

We built our home in 1990 and installed Andersen casement windows in our whole house. Several years ago we noticed that many of our windows have a defect in them that Andersen is aware of and is not willing to replace the glass that is breaking down inside the window. Apparently the seals are leaking and the window is losing gas that is in between the panes and causing both panes to suck in and touch. I contacted corporate today and they were aware of the defect but refused to replace the defective windows. I see here many have complained about similar issues and I think a class action suit should be brought against Andersen being they knew about this problem and are unwilling to stand behind their product and replace the bad panes. They were only willing to give us 50 percent of list price to replace their defective product. Totally unacceptable resolution to my problem. These windows are unsafe at this point.

A year after the work was done, I am still working to get the work on my replacement windows fixed and the windows installed properly. One year later, there are still essential parts to several windows that are missing or not installed properly. The windows (100 series) themselves seem very good. The installation was sloppy, haphazard, and in some places is clearly off center, even to a non-professional like me. The installers dripped caulking on a bed, left refuse on site (and also some of their tools and materials). Some of the windows appear to have been installed in such a way that they don't open properly and several are done so poorly that the cold are leaks around the outside. I am still struggling to get them to correct the flaws. The more I learn, the clearer it is how poor the original install was. They have made some cosmetic repairs, and replaced the outside siding which fell down, but the essential poor installation remains.

Purchased 2 Patio Doors, had professional contractor install per Andersen’s instructions May 2018. We live in NE Pennsylvania, in the Pocono Mountains. We have had nothing but problems with both doors. We had Andersen’s local dealer come out to look at the problems with the air leaks. They notified Andersen and said a claim was generated. A representative from Andersen came here today to evaluate our claim (they do not seal and cold air is coming in). The doors are bowed, but according to their representative they are within tolerance. He stated it could take up to six months before the air leaks will stop. So basically at this point they aren’t doing anything about the air flowing into our house. Representative suggested that we put some insulation in the areas the air flow is. Total BS... Don’t buy. Also have air leak issues on 22 windows that are not sealing properly.

We are building a house and we did our research on windows before deciding the 100 series composite windows best suited our priorities. We put the front casement window in today. It fit beautifully and looked great. I opened the window and noticed the center post of the double casement was caulked at the top and bottom with BLACK caulk. Our window is white. Unfortunately this site doesn’t upload photos. The caulk line is 1/2 an inch wide.

We ordered a sliding door from Andersen, the 100 series, and they came to us scratched and damaged. After a call to them they suggested I clean them, and if they are still scratched after cleaning they will come out and look at them. They must not have believed me when I said they were scratched. But needless to say the scratches did not come out with a cleaning, so they agreed to send a new door after a month of back and forthcoming, but the door would take 6 weeks to get to us, and this was seriously putting our home renovation behind. After 6 weeks of waiting the new door comes in and is in worse shape than the 1st, and at this point we couldn’t wait any longer for a new ordered door. We were already behind. Andersen didn’t care to do anything about fixing this. You would think they would care enough about their product to protect it and make sure it’s sent in new condition. I would stay away from Andersen at all costs.

I do not recommend Andersen windows. Due to a defect, my Windows (casement) leaked the Argon has between the glass panels. This causes the glass panels to collapse so that the panels touch each other towards the middle and leave an unsightly oval area that looks like condensation. The collapsed windows also lose insulating capability due to this issue. Andersen does not help with replacing these windows windows unless it’s during the first 20 years.

I had two Andersen 400 windows from the 90's that I ripped out during a bedroom renovation. Tore out all exterior drywall and reinsulated. I installed two new Andersen 400 series double hungs, thinking that the excessive condensation on the old windows was due to broken seals. Well, I was very wrong. The new windows are horrible. In out humidity meters in my bedroom and even at 25-30 percent indoor humidity these things are DRIPPING wet by the morning. Awful. To the point where even the bottom of the dashboard is wet. Wish I read this thread sooner, I never would have installed these.

My Andersen inside window pane broke with no provocation. I called Andersen and they said someone from their warranty dept would call me... which they didn't. So I called 5 days later and they said because The window was over 20 years old they wouldn't cover it but would be happy to sell me the replacement glass for over $700. Windows shouldn't crack for no reason at all. It makes me concerned about the other 29 windows in my house.

I did a review last summer after installed 400 series casement windows early spring of 2018 fogging up on outside almost every morning. Now that winter is here. Water has not dried up all winter on bottom of glass. I thought too much humidity in house. I was making up excuses hoping that was it too much humidity. No humidity down to 40%. Windows are just junk. Ice on a couple windows now. Poor choice of windows.

Andersen windows came with the house when we bought it. I thought that was a plus. Until the windows started breaking without anyone touching them. Three of my windows broke this way. The inside glass shatters in a peculiar fashion. There are a couple of circles in the middle, in a number 8 shape, and rays going toward the edges. Only inside glass breaks, outside one is intact.

Recently completed an addition to my home and spent $10,000 on a storm door, 2 windows and a french door with window panel. The storm door #23839 didn't have a mechanism for the door to close properly. Looks like I have to buy that separately. That was $548 plus tax... My bigger issue is a $4312 french door 400 series. I didn't understand the standard door handle is an ugly tribeca white. Had I known that I would have asked for a metallic finish door handle.

We are building a new home. We bought the E series windows. They are supposed to be the best. We have spent a great deal of money for the Windows and doors. First the expensive front door was the wrong size. Took an extra 8 weeks to get a new one. We have a very large window was not mulled together when shipped. The window had no installation instructions. No one not even Andersen window techs knew how to mull together and install. They sent three guys to my house that didn't have a clue. They were there 10 hours and installed the window incorrectly. So the trim for the window was destroyed and had to order it for the third time.

Being a house builder, and constructing my new home, I installed "A" Series double hung and casement windows. Upon installation, as the temperature drops below 20 degrees, moisture starts to build on the glass in the nighttime hours and when the sun rises in the morning and the temperature rises the moisture will start to dissipate. I notice that on my Southside exposure, the moisture will diminish faster than the windows on the North side. I contacted my lumber yard and had a rep from Andersen visit my home. Upon seeing the moisture on the windows, he claimed "this was normal". Further questioning about my casements being tighter than double hungs, why should moisture appear? Why is it my Therma-Tru doors with windows that are adjacent to casement windows have no moisture buildup?

Had four new windows installed in Feb. 2018. In October 2018, I noticed condensation on the bottom of all four windows: two windows were box bays with cranks, one sliding window and one fixed window. I called Anderson and set up an appointment and explained my issue. The caller stated that this is normal??? I said not for what I paid for this things!

OK the window is beautiful and fit our spot on a staircase landing nicely! But when it came time to try and wash this tilt in double hung window BEWARE! You will need a few college degrees to figure out how to release the sashes and then putting them back into their tracks! My husband and I read the directions, which are poor. We are big home DIYers! It took us an hour to perform what should have been a simple task! I WOULD RATHER BUY A LESS EXPENSIVE SLIGHTLY LESSER QUALITY WINDOW, KNOWING I WILL BE ABLE TO CLEAN IT WITH EASE!

I ordered 5 replacement screens. All 5 fit, however, 3 had the crossbar at wrong position. I called and was told needed "cottage window" screens. Cost $186.19 to return the incorrect. It would almost have been cheaper to throw the new screens away! DO NOT use online ordering! Make sure you call the 800 number and talk to a representative. Save yourself lots of money and lots of time and frustration. The Online process should warn a customer of multiple configurations and warn them that they will have to pay full UPS costs to have them returned. Very disappointed with Andersen on this matter.

I ordered a window sash from Andersen on Wednesday 8/15 and was told I would receive it in “10-15 business days”. The end of that period was Thursday 9/6. I have since called them periodically as recounted below. Friday 9/7. The window was still not picked up by UPS. Wednesday 9/12. The window, which was supposedly just waiting to be picked up, was given an “extra inspection” and was due to reach me “early to mid next week”, which would be around 9/19.

My Andersen 3000 w/ Retractable Screen Storm Door on my home is a bit older but not outdated by any means. The upper ventilating glass panel cracked then shattered all over my front staircase randomly one day. Fun times shop vac-ing glass shards out of your flower beds and sidewalk crevices. Got online to order a replacement glass panel for the door. Using the serial number they specifically requested in searching for the correct parts. Nowhere on that website was there a note stating that my door was no longer made, thus I would also need to purchase a new retractable screen for it as well. So I simply ordered the glass panel assuming it would be a direct replacement.

We purchased our storm door from the Home Depot. After using for at least 5 plus years as our primary source of ingress and egress into our house, the hinges started to fail. I spent some time on the Andersen website and was pleased to find that by just proving the serial number, my door and related parts came right up. I was all set to order the failed part when I read that they offered lifetime warranty. I called Customer Service and after only a few minutes, Dan told me that the hinges were covered and that they would send me a replacement hinge. Turns out it's the entire hinge assembly. Expected it to take a week or so but got the part in 2 days. Unlike some of the other reviews I've read that only complained about poor service, I thought that a positive experience should be rewarded with a good review. Only 4 stars because I felt that the part shouldn't have really failed.

Updated on 01/21/2019: I did a review last summer after installed 400 series casement windows early spring of 2018 fogging up on outside almost every morning. Now that winter is here. Water has not dried up all winter on bottom of glass. I thought too much humidity in house. I was making up excuses hoping that was it too much humidity. No humidity down to 40%. Windows are just junk. Ice on a couple windows now. Poor choice of windows.

I ordered Anderson Windows, they are very expensive so I expected that all the work would be done properly. The sales person said that a vinyl outside would be superior to wood and would match exactly our current windows (our home is 100 years old). The installers were surprised that we were using vinyl since they said they would not match the rest of the house and called the salesperson as I was not available. He said to just use vinyl anyway.

I purchased Andersen windows for my home remodel project. As part of that project we purchased 2 dual paned bow windows. These were quite expensive but we loved them. Several years later one window got moisture inside it, since it was still under warranty we contacted Andersen. They sent us a replacement window unit but did not offer to install. We contacted Andersen dealers and found none that would do the install. We contacted Renewal By Andersen but they also would not install.

We have 10 Andersen windows in our house, which we paid a lot of money for! The screen is one huge panel with two flimsy clips at the bottom which rust and bend. These are a mother's nightmare. My cards pop them open easily and jump out of the house, once almost falling from a second story window. Now I have small children and it’s a terrifying issue. I called Andersen today and brought it to their attention as a design flaw that creates a safety issue. They told me they have a little warning tag at the bottom that protects their ** (they didn’t say that in those words) and that they are insect screens only.

We had a custom built home constructed in 2005. One of the double pane accent windows fogged up after 6 years. Andersen said they would replace window but we would have to pay installation cost. Installation cost quotes was expensive. Never would I have Andersen Windows again.

We ordered a door which took two months to deliver to Home Depot. After getting it home found that the frame was the wrong size and color. Us and Home Depot had to prove to them it was wrong then another month delay and they sent another frame. This time part of the frame was not for this door. It took much arguing to get a supervisor to listen to us and after another month sent the right part of the frame. The door is finally in after 4 months. The quality is poor. I can only assume their factory doesn’t have a no drug policy. The latching mechanism is junk and unless you close AND lock the door it won’t stay shut.

When ordering anything make sure you ask for someone from the USA??? They ship calls out to make it cheaper on them. Then the person does not even understand what you want to order. I was told ten days that the storm door window be at my place. It was a replacement window that broke during a storm and cut me in many places. Had to go ER to get treated. But the window took 16 days to get. They kept passing the buck saying I misunderstood them. They never call back and update you even if you ask them to. I never buy or replace a window from this company. It cost me 82.00 for window and 550 security deposit fit to getting the window late. I lost my security deposit on old apartment. All they said is, "I’m sorry we can’t do anything." This is a crappy way to do business.

I had these doors installed about 10 years ago in my LI home. After 3 years the metal part in the center on the outside started rusting and peeling. I contacted Andersen. They sent me a replacement part which would necessitate the whole door to be taken apart at a considerable labor cost. So much for the warranty. You get a replacement part but the labor to fix is your bill. 10 years later, the door won't even close properly. I got the kit to adjust the windows and it worked for some years but not now. I feel Andersen warranty is a joke since it only covers cheap parts but not the labor to replace which is the expensive component. Amazingly, there are some older Andersen windows in my home, which apart from seal in double glass which gave up, are still functional. They may be OK for windows but I would think twice about the french doors given the many issues I had within three years of installation.

I purchased three Andersen windows that were very expensive after hearing all of the great things the salesmen tell you. What they do not tell you is that the aluminum frames on the outside of the house are very weak and to not stand up to small hail storms. My frames were dented by pea size hail. The company wants $1036 to replace the frames and two screens. That is nearly 25% of the cost of the entire project. The frames on the rest of my home have been there for 14 years and they were not damaged. I wish I had gone with a different company when I needed to have three windows replaced.

$3000 for a set of French doors where the handle locking mechanism will not last longer than 2 years, not interested in having to purchase a new lock set for this door every two years. I should have purchased the Pella door. Piss poor for $3000.

Screen doors which are part of slider do not slide. I have spent hours on the phone with dealer and Andersen customer service. They have basically ignored that they guarantee their products. Guarantee is a joke!!!

So disappointing, horrible company, horrible product. I purchased a new home 14 years ago. 9 years later after buying the house my windows were falling apart, at the bottom of the sash, exterior portion. I called Anderson Windows, they transferred me several times and eventually I found out that the windows only carry a 10 year warranty. They told me I was out of luck because the windows were now 10 years old. I told them I only had the brand new house with brand new Anderson Windows for 9 years, they told me the windows must have been in the warehouse for 2 years.

Completely disappointed in Anderson Windows! My husband and I bought Anderson Windows for our entire house 6 years ago. I clean my windows regularly, however, within the first two years of buying the windows ("A-Series" which is their "top of the line") we noticed water stains along the bottom ridge of the upper window. I spoke to my contractor, who completely recommended these windows, showed him the staining and together we tried to remove the stains with no luck. My contractor advised me to call the Anderson Representative to show him. After calling a few times, the representative called me back and scheduled an appointment to see the staining and the screens which were installed with the windows, and were now literally falling apart.

I purchased 48 doors and windows for one of my projects. This is my first experience with Andersen's products, and it turned out to be a terrible experience. First, the products' qualities were poor. Three windows were warped within 6 months of the installation, and one was jammed. I called Andersen to report the problems, the service rep gave me a long list of information I need to send in along with the photos of the defected products. I asked if they have service personnel that can come to look at defect and provide appropriate replacement or repair. She said they never send out anyone. The products' qualities are poor and customer service is terrible. Will never use any Andersen products for my future projects.

My father worked in the construction field and do remodeling on my parent’s home. Unfortunately he was under the impression that Andersen Window Company manufactured a quality window. Now approximately 25 years later many of the windows around their home are exploding for no known reason. When the Andersen Window company was contacted they admitted knowing about the issue and apologized but stated the glass in their windows was only covered for 20 years and we were past the coverage period. There are probably 20 Andersen windows throughout their home. Each window has two panes. The replacement cost is over $200 per window. Enough said. We are not happy campers.

I placed an order on the website for a replacement door handle for my storm door on the 23rd of May. I received a confirmation email that read, "Your order will be processed and shipped within 1 to 4 business days. We will send you a shipment confirmation once your order leaves our warehouse..." I received a 2nd email the same evening letting me know my product had shipped with a tracking number provided." Shipped Date: 5/23/2018 Ship Method: Ground. Shipping Company: UPS 800-782-7892 http://www.ups.com"

I built my home in 1978. I was a builder and worked with my father who was also a licensed contractor. We built a number of homes in the mid Michigan area. At that time Anderson windows had a reputation as being the best available. We must have installed over 100 of them. The most popular window being the Anderson Perma-Shield. These were wood-vinyl clad slider windows. They had a 25 year warranty. These windows were properly leveled and installed with proper flashing to Anderson specs. We never had any insulation complaints. If there was a problem they were referred to Anderson. If you never open a window, then you probably would never have a complaint.

I built my home myself in 1982. I was advised to get Andersen Windows, wood inside, white cladding on outside, screens and snap in grids. Zero problems in 38 years. All excellent condition. Even my Andersen sliding glass door is still like new condition. I am building an addition now and see the warranties and articles saying windows expected life is only like 20 years. I don't know what type my new 8 windows will be yet as the prices are very high now. By the way, I am in Ohio with extreme hot and cold weather.

An Andersen door lock failed and I attempted to contact an authorized repair through their website -- there was only ONE in Brea, CA and the next near San Diego. We are in Newport. I finally made contact with an Andersen chat person and determined that the part was available through them (repair in Brea did not have part) and ordered it. There is no way to ask for expedited shipping nor any way to check for the website gives you a message "ONLINE ORDER TRACKING IS NOT AVAILABLE FOR ORDERS PLACED BY PHONE." I did not call my order in, I ordered it on their website.

I must say I am totally happy with my installation of my windows. Yes, they are expensive. I knew that right at the first, I wasn't looking for a bargain, just a good window and something beautiful. They are beautiful and my installers were perfect, I had one that wasn't measured correctly but they reordered it and installed that window perfectly. Now there is a pane problem. Not sure exactly what it is but they called me to let me know that the panes on 4 windows are defective. They are replacing them this Friday and also are staining the wood which was done after the original installation at my expense. So, they are staining them for me because it's their fault since those windows need replacing. I have nothing at all to complain about. I had wonderful installers and a wonderful sales Rep. Carol **. They are pricey but those windows are gorgeous! I love them and they do not leak air.

I purchased over $35,000 in windows with a lifetime warranty. Warranty is that I have to pay someone to come out to see the defective windows and pay someone to replace them. Don't buy these crappy windows with a joke of a warranty.

I have a set of Anderson dual swing patio doors in terratone color that have Anderson's known delamination issue. They offered us a 50% discount on replacement doors. I just called them today to order replacement doors and now they won't honor their own recall. There is no way I will pay $2500 to replace the panes when I can replace the entire doors with something better for the same price. Worthless company.

Our original French doors arrived damaged. Andersen replaced the damaged panels, but ever since then the doors haven't worked correctly. They firmly stick to the threshold, and have to be lifted and shoved open using our shoulders. (I am 66 with arthritis, so it's not an easy task!) Andersen has sent authorized door people who have adjusted the doors several times. They still don't work. They now will replace the hinges and defective panel (door), but expect us to pay for the installation. Which will cost us about $400. The doors are under warranty, but we need to pay??? We are very disappointed!

In 2007 I spent 7K on double French exterior doors for our back door to our patio. Since the first year, the hardware in these doors has been problematic. The locking mechanisms jam and the actuator has been replace multiple times. Once the door jammed so badly we could not exit the rear of the house using it until a locksmith arrived. The hardware spring in a handle broke today and I have called a custom door maker to come out and bid on replacing the Andersen product. The design of the locking mechanisms run the full height internally to the door so using replacement hardware from another manufacturer is not an option. The door has not been able to be locked for more than a year and I installed slide bolts on the inside of the doors to make them secure.

I have a nine-year-old house with all Andersen windows. My kitchen has a very large very expensive architectural window that developed a crack on the inside pane all the way across it. Having a 10-year warranty I called them to have it repaired. They tell me that it must have been a bad piece of glass and that they only pay for the glass. I will have to pay to have it installed at the cost of $450.00. They try to act like they are standing behind their windows boasting a ten-year warranty. Corporate greed is what they are about making a profit off of their faulty product. If you are going to put in a big window in your new home to enjoy the view I would buy another brand unless you want a big crack to look at or a big repair bill. They told me that my window was built in Canada not the United States another reason not to buy their product.

It is my opinion that problems arise when they are not installed correctly as directed by Andersen.

Installed Series 600 windows in 2015 in a new construction home. Fighting condensation problems inside of the window edges when the temperature drops below 25. I keep the inside humidity about 40% according to National healthy conditions. Andersen says 25% so the windows will not condensate. This 25% is unhealthy humidity. Every time I call Andersen Windows it falls on deaf ears. My argument is with today’s technology why do Andersen Windows still use aluminum seal between the panes is of glass. Aluminum is the best conductor of thermal transfers there is. What cools quicker in your fridge!!! Aluminum can of beverage or a glass bottle. I have called for a representative several times to my residence. Still waiting since 2015. To you buyers that even thinking of Andersen Windows. Do your research.

We purchased thousands of dollars worth of windows from Andersen Windows. After installation and all protective sheeting removed we noticed several large scratches on the windows and they are all in between the panes, which proves we didn’t do it. The screens don’t fit correctly leaving gaps where bugs come in and one of the latches also doesn’t work. They gave us another set of screens which also don’t fit and don’t know what else to say.

Built our home in 1992, installed Andersen windows throughout. The double-panel windows fixed are custom made and are not functioning due to the panes closing in on each other. A technician came out and drilled holes in the outer pane and supposedly fixed the window by “pulling” it out or releasing it and silicon filled the hole. Not a single window is repaired. We were scammed by Andersen when we need every defective outer pane replaced.

We bought a spec home in Michigan, four years ago. It was a higher end home, so we thought it was pretty well built. A bit surprised that our windows did not tilt in for cleaning. After a year or two I called the builder about our bedroom being cold and condensation and ice on our windows, which was then causing mold to form. I was forwarded to Andersen, with not much success.

This review comes as a result of another day of condensation on our 3-year-old A-Series windows. Each morning from November till early May we have to wipe the condensation from our windows. The door are Therma-Tru and they are completely dry. The Andersen Window Co. says the humidity in the home is the issue. We have gone to great lengths to measure humidity and control it to eliminate the problem but guess what. Same ** different day. It’s just frustrating that Andersen will spend millions to explain the issues that arise from too much humidity on their site but won't do anything to fix the windows we purchased. A contractor we know told us they heard at a trade show that the glass in the windows is defective... But it seems we are just people that work hard for our money so we don't matter. No one will listen if it going to cost time and money to fix the issue.

I have a rental property and my own home. Both properties have had issues with front doors and patio doors. Andersen blames issues on installers even though both properties were installed by two different certified Andersen contractors. They assume no responsibilities for a subpar product. Please do not purchase anything from this way overrated company that does not stand by its product.

I am 70 yrs old and disabled. I need 8 sashes for my home. I called Andersen to find out how to go about getting the correct sashes. They were able to provide them to me, but the price was quite high. They assured me that the best price was going to be from them, the manufacturer. I was only able to afford 4 sashes because of price. I found out a few days later that Home Depot sold the same product for less than half the price. Andersen won't let me cancel order without a huge restocking fee. They lied to me. Now I can't repair all my windows and they are laughing at me all the way to the bank. Completely unethical and possibly illegal business practices.

I've been trying to order grid inserts for months. In the beginning, I got no communication from the company unless I initiated it and now lately they will not even respond to emails. They are blaming a recent system update on order not being placed which I find totally bull since the system upgrade (email 10/17/17) happened recently and the order was emailed 9/26/17. My advice is to not order from Andersen until they can find employees who actually have customer service skills.

Live on new acreage in the country. Very few mature trees protecting us. Purchased a fairly new home here but the windows leaked. Decided to replace the leaky windows approximately "3 years" ago. Purchased "A-series" double-hung windows from Eddie, at Marcus Lumber, Marcus, Iowa. Had some of the windows installed by Chris **. Excellent installation and workmanship. Half of the windows leaked (4 windows and patio door leak, interesting... Other 4 do not leak.) Called Marcus Lumber and no one returned our calls. Called Andersen Windows and it took forever (i.e., 30-45 min. hold) to get through and when you finally got through they'd transfer you, only to hold, again! The representatives were difficult to work with (e.g., they required us to explain details that were difficult as we are not window experts. Their customer service representatives were very short with us.)

My house was built in 2007 and the doors were purchased from Andersen. In 2012 the lock mechanism on the door handle broke and was replaced under warranty. Now in 2017 the same part has again broken and warranty is denied because the original part purchase has exceeded 10 years. The fact that this same part is defective and has to be replaced again after just 5 years is not considered. Repairs will have to be made at my expense for a faulty product that the manufacturer will not stand behind.

I have never had a worst experience with a company. After an hour and a half on the phone they provided me with zero information, refused to help in any way after spending over 2000 dollars on a window. I am completely disgusted with them. Their complete inattention was so frustrating I could not believe it. I would never buy another thing from them ever and other people should not either.

Had 1 window quoted and it was 2000.00 for 1 without grids in the window and 2500.00 with grids. If you buy 4 about 8000.00. That’s highway robbery to the average working man! Andersen is supposedly the best out there but to do my whole house probably would be 30,000 bucks! Come on now! That’s irate!

My husband and I placed an order for a $2500 oak Anderson window July 21, 2017 from Mentor Lumber and we worked with Tim ** to purchase the window. The window was delivered on time, we briefly inspected the window for gashes and dings in the wood and accepted the delivery but noted that there were sizable gaps in the corners that were not flush as they should have been. Mentor Lumber was notified of this and a service tech was sent to our house 1 week later. He informed us that all gaps could be corrected for with new stops. We waited another 4 weeks for the new window stops to be delivered and installed. We were still dissatisfied with gaps and the way the screens were fitting in the window. We were told by Tim ** that he would come out to our house to inspect the defects.

The storm door is acceptable. I bought it from Home Depot. However the Andersen online chat person said that there was no difference between the inside and outside of the panel. Using this information I had solar protective film applied to the panel. However there is a difference, there is a lip on the inside of the panel and the door panel now has the film on the outside where it is not supposed to be.

Problems with 200 Series Narrowline Andersen Gliding Door - I am a general contractor who's been in the business for nearly 30 years. This review is in reference to a kitchen remodel that was completed in August 2017. I made the suggestion to remove a 25 yr. old 5' French door and small bay window and replace both with a 3 panel, 12' sliding glass door. Other windows in the house were 20 year old Andersen Windows with the customer having no complaint issues with them. The door was purchased ($6,800) through a local lumber yard. It came delivered within 3 weeks of ordering. So far so good...

We ordered Andersen Windows for our new house on July 14. We were told they would be delivered by August 14. We are now being told that our order was not processed correctly in their system and our windows will not be delivered until September 11. This is holding back our entire building process as we cannot get electricity/HVAC etc. into the house until it is weatherproof. Our plywood is getting soaked every time it rains and we are also going to be paying more since our framers will have to return in four weeks with all their equipment to install the windows. Andersen admitted to the mistake but is doing nothing to expedite our order. It is beyond frustrating.

Out of 5 1.0 out of 5. My Frenchwood slider door panels delaminated at the bottom like everyone else. The best they could do is give me 50% off and I could get them cheaper somewhere else. I'm a contractor and won't ever use a Andersen product ever again. I can't understand, they know about this problem and haven't fixed the problem yet!!!!

A casement bezel part of a lock needed replacement. I ordered the part. I was sent a plastic part instead of one like the original metal. I have had very good experience with Andersen Windows in the past. If this is the current Andersen product, I shall rethink buying their products.

Replacement Window Runaround: We purchased an Andersen 3000 series Universal Self-storing Aluminum Storm Door. While cutting grass a rock flew up & broke the stationary window in our storm door. I called Andersen Window & Storm doors on July 7, 2017 at 2:45 pm EST to order a replacement window. The agent was nice & placed my order. He stated it would take 10 business days to receive product. As of July 22nd, I haven't received my replacement. I then contacted Andersen in order to get tracking number. They tracked it for me & informed me that the window has a damage report on it as of July 13th as it arrived in Greensboro, NC. I contacted UPS & he stated an email was sent to Andersen Claims Dept on July 13th. I called Andersen back & they claim they never received it.

We purchased our home in 2013 in the foothills of Colorado. The home was built in 1981 with probably one of the only Andersen windows available at the time, a vinyl clad window. Interesting to us is the fact that many of the homes back in Ohio had these very same windows and doors. The back of the house faces south so the southern windows have taken a beating at 7500 feet (wide temperature swings, variable weather from day to day, lots of sunshine)! All of the windows (fixed pane, casement and awning) worked just fine and the vinyl has held up reasonably well. In spite of this we decided we would price replacement windows for the entire home.

I built a new house with about 40 windows and doors all Andersen. Most had seal failure within ten years the terratone vinyl frames. Cracked the sent epoxy and paint to cover it up. Looks horrible. The French patio doors had vinyl peeling off the outside due to glue failure. Their customer service representative Rannae ** was the worst person to have represent the company. She knew the company screwed up my replacement frame that was sent due to the old one cracking. They sent a frame for 2x4 walls and not 2x6 walls and refused to send the extension jambs. I would have fired her on the spot. My son just bought a new Andersen patio door for his house that he will be returning due to my experience. I will never buy Andersen windows again.

My 1988 Andersen casement window screens were old and could use replacement. I have seen the TruScene upgrades and made the mistake of ordering a set via Home Depot. I did that because they are cheaper that way. I still think the set that I received one week later came from China. I suspect UPS took the time to gently bend the frames and knee jerk the top of the cardboard. This did not affect the careless assembly of the screen from Anderson. The screens were almost 1/4 inch narrow at the middle which means they would not latch properly. They go back Friday. In fairness to the careless workmanship the materials they are using is flimsy compared to the 1988 frames.

I used the 100 series on a new home in Sedona, AZ. The sliding 8' doors are so heavy they require two hands to move. The dark bronze exterior causes the plastic trim pieces to slip down causing the sliding screen to jam and eventually break the wheels. A west facing casement window warped, it has a 1" bow in the middle. The plastic seal along the edge warps. Anderson sent out a tech, he worked on some of the problems but they are reoccurring due to the poor engineering and design. There are some excellent window manufacturers, Anderson is not one of them.

I have had my Andersen Patio Door Series 100 Sliding Glass Door for about 10 months. The weatherstripping is coming out and the locking mechanism has become very hard to operate. I contacted Andersen today and their position is that while parts are covered by the warranty, labor to fix the door is not. They said they will send me the parts, and also email me a "how to" video, and I can fix it myself. Alternatively, they will arrange for a technician for $200.

I recently purchased an Andersen Door with insect Screen. The lock they sent with the door had a problem with the tumbler. The snap in plastic retainer system is flawed that's used to keep the glass/Insect screen on the door. They are flimsy and they do not stay in the grooves to keep the glass window or the screen door secure. Andersen should use the metal screw fasteners. The plastic retainers are cheaper to manufacture however, it affects the final outcome which is poor. All customer service will do is send you all the same equipment that is useless. Now I have a door that doesn't secure the insect screen nor does it secure the storm glass. Now I'm left to "Jerry Rig" the door every season to get the results I want... Bad Bad Product...

Oh Boy. Don't even know where to start. All I could say is their product is cheap quality and their warranty is a complete joke. I spent 30k on windows And patio doors. Less than a year it's all falling apart. Window seals are failing due to exposure to direct sunlight and Andersen advised me that is not covered under warranty. Issues with locks, issues with rollers... Complete crap...

Never! Again never buy Andersen Windows, basically rotted due to a design failure. When the two sashes come together on gliding windows, there is a foam gasket on the bottom of the seal which holds water and over time the wood wicks it up causing severe rot! 6 windows, 12 panels ruined in 8 years. Customer service is ridiculous... total of four different reps, on phone for a total of 3 hours over a 2 week period, multiple emails... Andersen deserves 0 stars. Buy Pella.

Our builder used Anderson Windows in our 2012 Inverness Home. The seal failed on one of their windows. They are charging us $20 to ship the window to our house and $350 to install. Pretty good scam if you ask me. Kind of kills any incentive to produce a quality product. Shame to take advantage of retirees. I wish them the best karma available.

My wife and I studied replacement gliding doors for months before deciding to go with an Andersen E-Series (Eagle) LH Gliding Door. When it arrived, the screen door was bent inside the carton, there were multiple deep scratches on the extruded aluminum exterior, and the stile on the interior of the moving panel had black marks under the paint, that could be seen through the paint finish. It was like a dark spot on the wall that gets primed with a defective primer, and the "holiday" shows right through the finish coat of paint.

I hope that at least one person reads this and doesn't buy from these guys. I would be embarrassed to call myself a company. Not once, not twice, but 3 times these guys let me down!! Lifetime guarantee. Ya right. They use every technique in the book, from "that wasn't us who gave you that guarantee" to "you should just upgrade". Seriously. Please don't buy from these guys. They are a disgrace to the business world. Don't believe anything they say. Windows may be good but no warranty or guarantee.

Recently we had the glass window of our EMCO Andersen Storm Door broken. I ordered the replacement online - everything seemed easy. I paid and was sent a confirming email. The email from Andersencorp.com said that my order would be processed in 1-4 business days and shipped by UPS with the same time frame. After a week of no confirmation of processing, I called. The customer service representative said that there was a problem with their website and it was sending out INCORRECT information. It takes 2 weeks to process an order, not 1-4 days. It turns out that he was correct. The replacement window arrives 2.5 weeks later and after we get it out of the box, it should be a 30-second installation except it is not.

Spent a ton of money on 1 door and 1 window. One part on the door was selling off the next day! We were told everything would be stained, it wasn't! A huge pain in the butt and poor quality for paying top price!

We had the builder purchase 60 Andersen windows and 3 sliding doors after reading reviews and recommendations 26 years ago. Since that time we had a number of casement windows fail creating a haze between the glass panes. We had someone come out and check them and we were told that the windows were warped causing the gas to escape. Of course they were out of warranty. We had one large casement window cracked several years ago during the winter. I called customer service and was told that we were out of warranty.

I hired a contractor to replace a 12 foot sliding door with a set of two side lights and a french door from the Anderson 400 series. The exterior color I ordered was specified as white. When the door was installed, I was dismayed to see that the color looked to be "ivory" as was not nearly as bright as the other doors and windows in my home, including some Anderson products I'd had put in a few years earlier. When I called to ask about this, the salesperson at Home Depot told me it is because Anderson uses Alabaster for the "white" of the new construction products and bright white for the "white" of the replacement series products. Never in my wildest dreams would I have assumed there would be two different shades of white being used and since my contractor was doing the work, had he known, I'd not have expected him to recommend a door that wouldn't match.

Twice now I've order the Kit Sweep fin online and in both cases the service is really excellent. The part is delivered to my door in Winnipeg with no delivery cost at all. I'm impressed to have an $8.00 item delivered for free.

We had a window installed in the master bedroom and each year since we have frost 3 inches in height on the inside of the window when the temperature drops in the teens and below. We have raised the issue the company on four occasions and technicians send to our house each year (2015, 2016, 2017) have not resolved the issue. As the work is done late in the winter there is no way to validate if this solved the issue that season. The following winter we call again and technicians again make an alteration. In February 2017 the installation supervisor, Brian ** came to the house and could find any reason for the frost (the company agrees there is frost on the window and I have photos of the frost).

My Andersen windows are falling apart after only 17 years. Company says sorry - out of warranty. I bought Andersen windows for my new home - they were supposed to be top of line. What a joke - they are pure junk. DO NOT BUY - WOOD ROTS OUT.

Purchase two screen doors for a patio slider and each time had to take back to home depot! Screens are defective as corners do not exactly come together and the screen looks tight but screen is out on the bottoms and sides in places! After two trips returning doors I called Andersen, spent 1 hour on phone describing the doors, having to physically tape measure door size, look for numbers on door, re-measure again as rep. Said he had other measurements and mine not right etc. etc. etc. And then be on hold -- came back to phone and said --- "We cannot replace this door as our complimentary rules are not an option." (Whatever that means.) In other words -- spent all that time just to be ignored and told, "Shove it!" End response -- "Take back to Home Depot for the *third* time!" -- Andersen difficult to deal with and said my complaint was to be filed (wonder where?). Andersen sucks!

I ordered a $4,000.00 custom made Andersen Oak patio door, it was delivered and looks like the following images, the side panels were loose and it was flush at the bottom and over 1/4 sticking up at the top. They are trying to tell me that is how it is supposed to look and won't do anything. I can't believe they think this is normal. I'm hoping someone who knows more about this than I do can take a look at the pictures and tell me if they think this is how this is supposed to look. I'm just sick over this whole deal.

Andersen has been great supporting us through our journey we are having with their local dealer. We thought we purchased "top of the line replacement windows" and were sold new construction windows. We tried to do the best we could to install them and when the Andersen reps came out to look at the poor fit and windows not aligning, we were told we were sold the incorrect windows (nothing we did during installation). Went back to dealer and were given a small settlement (doesn't even equal the replacement of three windows and we purchased 11 windows, which we are still paying off!). We had to retrofit windows and add trim which doesn't match our home. We need to order correct windows for front of house so it looks half-way uniform -- which will cost us even more. We are just trying to keep our house looking nice.

Had several Andersen Windows installed in 1990 that were showing condensation on the room side of the inside pane of glass. Called customer service who gathered the necessary information from me and then walked me through troubleshooting the problem. The nice girl told me to take my time going through the proper steps of troubleshooting. Finally she reached the conclusion that the glass had warped and I would need to replace the sashes involved. There were 6 of them. She stated that because of the age of the windows, they would not be under warranty but the technical people would contact me within 2 business days and let me know the replacement cost.

November 2016 I had six Andersen 400 Series Woodwright Double Hung windows installed. Winter has arrived and I am finding them to be very drafty. There is frost on the inside of the window near where the upper and lower sash meet, indicating that cold air is leaking through at this point. I have older non Andersen windows in my house that do not have this condition. Also, I have been very disappointed with the lack of soundproofing these windows offer. Again, my older windows are much quieter. I am very disappointed with the Andersen Series 400 Woodwright windows.

Bought 22-23 new windows in 2010 and 2011. All the windows have become spotted. They have been cleaned with standard commercial store bought cleaners only. Both batches are spotting on the front surface. No instructions were given on special cleaning restrictions or requirements. They denied responsibility. They will replace one window to analyze. I have nine older Andersen windows which have been cleaned with the same technique and materials and not affected. I believe it is a product defect of the coating on the external surface. I am not willing to accept their reasoning. Their labs which can test them, independent of Andersen.

We purchased a newly built home in 2015. The first winter, we noticed that all our fixed pane windows have severe condensation problems, not on the glass where you would expect them, but in the corners, where the jambs meet the sill. We have ice build up in these corners. We have tried to adjust our humidity levels and even go below the levels suggested based on temperatures, and still have Ice build up and puddling. I called Andersen last winter and was told that the Andersen 100 windows were never meant to be used in MN. A representative from Andersen later came to our house and told us that the 100 Series was appropriate for MN winters. In my opinion, and from hearing from our neighbors who have the same windows, these 100 Series windows should not be put in MN homes.

Ordered replacement window at Home Depot. When picked up, it had been dented along the edge of the window. Home Depot ordered another 4 weeks later, go to pick it up. No window. Here Anderson says they will not replace the window and will only give me a replacement part. Not my problem. Why should I have to repair a replacement window I paid for? Not going to happen. Told H.D. to keep it. Will never order Anderson again, especially with the terrible quality of their replacement windows.

My husband and I built a new home this year and have been living here for only 6 months. We decided on Andersen 100 SERIES based on recommendations from builders and the building supply company staff. They really are junk! We noticed right away that they wobble Side to side in the frame. We were told that is on purpose so they can be cleaned easier. Two had broken latches - which a Service man did come and look at and then sent us new latches. Now fast forward 6 months... It is now December - All of our Windows have ice on the inside... even our Wood jams have ice, you can feel a cold breeze just standing next to any of them. The patio doors are just fine.

I had purchased a custom color (Black) and expected an easy installation. Extensive assembly was required with me having to drill the door for the lock set. Drilled the hole in the wrong area. Owned up to the issue and contacted customer support asking solution as I must not have been the first to make the same error. Received lame ** assistance on the phone, and was told to email the organization. Was told that I would have to contact a senior account representative, at the same email address. Gave up trying to contact the organization as I got tired of their responses, and waited for them to follow up with me, which never happened.

Buyer beware! Never buy Andersen products! We paid $14,000.00 to have three sets of junky andersen doors installed in our home. The doors are garbage. The locking mechanisms are jammed. The gaskets fell off. The hinges are wobbly. The doors will not stay closed. Home depot claims they cannot get parts from andersen. Andersen customer service could not possibly care less and basically told me "tough luck". My sincere advice to all consumers is that you should never buy andersen products. Read the reviews and heed our warnings! You can never claim that you were not warned. Never buy andersen products!

Love how this door looks but doing DIY has been horrible! The instructions are the worst ever. Doesn't tell you much at all on how to properly install or check fit. We asked our builder friend to come and check it out. He was the one who told us how to adjust the wheels. Not the instructions. For the price we paid for this door we will be going to another maker when we build our living room. This isn't our first DIY, been doing them for 20 years and this door/maker's instructions really suck... Don't and won't recommend to anyone ever. Home Depot was great at getting the door here on time and the employees were a great help.

Less than a year ago I spent $6,500 on a set of Andersen 400 series French doors and a 2nd single 400 series door as well as matching screen doors. They are absolute garbage. I have replaced the screen piston mounting screws a dozen or so times because they keep breaking off, the outside door handle has fallen off numerous times and will not stay tight. About 10 months after purchase the latching mechanism began to fail and I would find the door open for no apparent reason.

Screws that come with it are not the same bit size, and are inadequate for the job they should perform. I am a contractor and have years experience performing this type of work. DO NOT WASTE YOUR MONEY ON ANDERSEN PRODUCTS. I will never waste my money buying their junk products.

When we purchased 17 (big bucks) Anderson windows 40+ years ago. We were young and always researched the best available products. We were lead to believe that these windows were warranty for life. Now having problems with 2 thermo windows not being properly sealed between the panes, we are told that the warranty is only for 20 years. This is not only deception, I consider this fraud. We would strongly suggest that anyone not even consider buying Anderson Windows. Anderson doesn't really care about the consumer. I am now a 75 year old victim.

I have Andersen windows and doors throughout my house and so does my family. When we purchased them I thought that they produced a quality product that would last. I have a 400 series sliding door that rotted from the inside out. My door is one of many. When I removed the laminate from the door I could see that the wood piece used in this door was damaged. It was not flat or smooth and a chunk was missing where the door failed. It is simple science that if you have an air bubble on a laminate surface that is exposed to temperature changes the result is failure due to expansion/contraction and condensation due to temperature changes. This is a simple quality control fix and this piece of wood should never have been used.

So, my windows and doors are 11 years old, of course Andersen products. I had a problem with a broken door handle and lock, so I call Andersen for some help and I was very happy that I did. I let them know about my problem and within about 10 min I was told that they would send someone out to fix my problem. WOW. Now that's the way to treat a good customer. Thanks Andersen. I will be buying more of Andersen products again.

These windows are a nightmare to wash. With our new construction we purchased 24 double hung 400 series windows. We always felt Andersen windows had good reviews and that was the way to go. We wanted something we could tilt in and wash rather than getting on a ladder. They are almost impossible to tilt in due to the channels that hold the window in place. It's almost impossible to maneuver. I am strong and I still cannot manage to do this. Well, hire the window washers which is something we wanted to avoid. I would not recommend these. We are sorry we spent so much money on a product that is inferior.

I ordered $1000.00 worth of replacement screens. They came 3/4 were bent and in worse condition than the ones I was looking to replace. The few that were not broken broke when I tried to install. Either the tension bar across the middle of the screen fell out or the small tab used to hook to window broke. I have spent at least 3 hours trying to my refund. I was credited $345.45 still trying to get the difference. Try calling them and see how long it takes you to talk to a person.

In August I wrote a review about Anderson Windows and my experience with them. Since that time I have had contact with Jay Lund, CEO of Anderson Corp. He listened to my problem and immediately started the ball rolling. A technician has come out to my home and new windows were ordered for all windows with a problem. Thank you, Mr. Lund! It is nice to work with someone that stands behind their products and responds to a customer.

Your bay window is lousy!!! Wake up every morning to a beautiful view of my gardens through your lousy window that is cloudy and the broken seal has caused it. It was installed by a professional contractor but your company tells me "tough luck" it won't happen that Andersen will replace or fix it. I will never buy another Andersen and I will tell this story to anyone who I can tell. You think I asked for millions. It is only one window of three sections. So sorry I spent the money on a name I thought would stand by its product.

A year ago, I ordered an Andersen "gliding" patio door from Home Depot. When it arrived several weeks later, Andersen had shipped the wrong door (the order from Home Depot was correct). Several more weeks later, the correct door arrived and it was professionally installed. However, two screws securing the handle to the frame were too long, causing two "dimples" on the opposing door frame. The installer said he used the screws supplied by Andersen. If that weren't enough, we immediately began experiencing "sticking" problems with the door and within a few weeks, it was unbearable. You could not open this door without seriously throwing yourself off balance. To make a long story short, it turns out that the gliding portion of the door was warped, so another slider was ordered.

I ordered a new part for my Andersen storm door. The hinge side mount which was supposed to come with the hardware...guess what...no hardware. When I called Andersen, I demanded a supervisor, since the person I got was in the Philippines and told me they would send the parts out second day air...and I would have them 5 days later...LOL. When does second day air on a Monday become Friday delivery? I demanded a supervisor in the U.S. She was just as unhelpful. Whenever I asked when I would receive the parts, all she would tell me is that the order would be put in today...basically an **. Why can't anyone tell me when I would get my parts? This company doesn't care anything about their customers...we have your money...so **. I would recommend anyone who needs a new storm door not to do business with Andersen.

Worst customer service experience ever. First person I talked to I couldn't understand. Then I get stuck with a "Melissa". She tells me that on my brand new, just installed by a professional installer storm door, that I would have to take door off myself, return it to store, & pay for the shipping for the replacement door. The door was made very shabbily from the company. Several issues with it. I finally get a guy at the home office that took care of things. My upgraded replacement door was just installed the other day. I saw one scratch on the door but didn't want the runaround & hassle so I didn't say anything. The store was Home Depot. They were 110% helpful, the installer was great!!!

Locking mechanism on door suddenly became jammed over three weeks ago. Service tech came and inspected, said would have to order part and it would take two weeks to receive. Now tech and his boss say parts are back ordered, they can't trace them, and don't know when the parts will arrive. Meanwhile, I am locked in my house. I don't understand how a company as large as Andersen does not have a lock laying around, and how can the part not be traced. That is just crazy.

While the quality of the doors is great, the experience was awful. We ordered 2 sliding glass doors from Andersen during the Winter months of 2016 as our old doors weren't cutting it when it came to insulation. On the first attempt to install the doors, the installers discovered that their warehouse had shipped one of the doors incorrectly leading to the door opening the wrong way. After this error, I contacted the Project Manager (PM) and requested a voucher toward a future job in order to cover the additional PTO day I would need to take for second appointment. I was directed to a GM, and during my discussion with him, my lost PTO day due to the incorrect shipment was compared to a lost PTO day due to rain. My request was subsequently denied and we scheduled a future date to fix the issue.

We have 2 sets of double doors, the larger set has a double screen door outside. The first set (new about 2001) rotted out (ROTTED OUT) because the seal between the glass and door failed and let water into the wood. The doors had a ten year warranty, so we got a 'deal' with them being replaced at 50% off. Plus $300 for installation. Cost: $1500. Second set of doors had a little piece of plastic break (a bushing between the hinge pin and the hinge body). Cost to repair: $280 for a new set of screen door hinges that I had to install, drilling out the old ones, etc. The piece of plastic would cost less than a cent.

I built my house with Andersen Windows and sliding glass doors. I thought they were one of the best. I have four sliding glass doors. The cladding cracked, rippled, then fell off. In 2004 Andersen replaced three doors at no charge. Someone from Andersen came out and said. In 2015 the same thing started to happen. They have a 20-year warranty. They sent me 2 doors that I called about. Called in 2016, they are sending the rest. When they were replaced the first time, they said since there were so many, they replaced them free of charge. This time they said they couldn't deliver to my house and the closest place. They sent them 25 miles further. They are there now.

We bought a storm door that claims to come with all parts for an "easy two hour installation." My husband is super handy and knew this should not be a difficult task. However... The door didn't come with any hardware as it was supposed to. We called the number for missing parts, and they sent it with no questions but it took 8 days to receive it. Then when we opened it we found that we were STILL missing parts. So here we are again waiting on parts to come in. The instructions for installing the handle also imply there are pre-drilled holes in the door. Of course there are not. After our experience and looking at all these other reviews, I'm really not sure how this company is still in business. Get it together people!

My Andersen/Emco storm/screen door fell completely off the frame, and according to customer service it was my fault for overtightening the eight 5/8 inch screws into the pressed wood fiber door. I replaced the small screws with one and a half inch self tapping screws and it is holding just fine. Bad case of engineering and no help from customer service. To add insult to problem Emco offered to sell me a new hinge rail. Since I added proper size screws and the door is now safe to use I requested them to split the original cost of door with me to make up for my time and labor on their product. I was refused any sort of compensation.

WHAT IS A STORM DOOR? Hopefully, something that locks out the foul weather. But first, the inside latch should lock as intended without failure or your door is subject to being gone with the wind. Engineering design is a crucial component of the industrial product realization process. Unfortunately, the overall quality of engineering design in the U.S. is poor. In 2010, Andersen 300 model doors were designed with a poorly designed plastic inside latch closing onto a sharp metal latch striker. This striker can cut you badly if your hand hits it the wrong way (especially bad for small children that may touch it...). In any event, the plastic latch will start to chip away after repeated contact with the latch striker. It will get to the point that it fails to properly keep the door securely closed. Once the plastic inside latch loses the smoothness from so many chips, it will lose the ability to fully make contact with the latch striker.

I installed Andersen Frenchwood Doors in my house. ALL MY EXTERIOR DOORS AND PATIO DOORS. I paid top dollar, expecting that I had purchased the best product on the market. For reference, the Frenchwood Doors are wood with a fiberglass exterior cladding. They came with a 10 year warranty. Very soon after the 10 year warranty had expired, the cladding failed ON ALL OF THE DOORS. It buckled and came away from the wood. It is unsightly, and left the wooden structure of the doors exposed to the weather, pests, rot, etc.

We built a new home that we moved into in June 2004. We installed Andersen Architectural Series Casement Windows and Doors throughout. This spring we discovered that 18 of the casements had rotted and needed to be replaced. Our contractor and the Andersen representative determined that the casements had sagged and caused the windows to retain water on the sill, which was then absorbed into the wood of the casement window. In addition numerous other casements had sagged and needed to be shimmed or leveled as well as required new weatherstripping. The new casements, installation, repair of other casements, and painting have cost us more than $20,000 so far. Andersen has refused to reimburse us for any of the cost even though their representative says the problem is with the window and not with the installation or maintenance. I would not recommend Andersen Windows.

Less than a year ago I purchased a number of Andersen Windows. A tree was blown down in my yard and one of the windows was broken. I discovered that the glass cannot be replaced in the window as the front and back of the sash are glued together. Firstly how can a reputable company make windows that cannot be repaired? I soon found out! I called Andersen and received poor customer support being dropped first and then told the department I needed was too busy and would call back. They did not. Four calls later I eventually found a service agent to give me a price on the required replacement sash.

Took advantage of my 80-year old mother. Tried to charge her $11, 300 for a door and 4 small windows. Get a second price before you get these people.

I ordered a replacement screen for an Andersen window online. It arrived and did not fit and then the phone hours with their customer service department began. I spent 45 minutes with tape measures (window is 2x3) and reading numbers on the glass, etc. The CS rep was young and I was patient. She said I would get the right screen and a credit minus a restocking fee for the original screen and I should donate the screen that did not fit. A month later I called again and got a woman who insisted that I go through the entire process again and then informed me that it could take months to get the credit and the order for the right sized screen had never been processed. Very frustrating. She would not transfer me to a different rep. Don't buy Andersen. It's not worth the hassle. Amex will have to help me get my credit because this company is a ripoff.

So many problems. We had 10 windows installed. We had 3 of them ordered with a different UV ray than the rest. Turns out the order came in backwards, so those had to be replaced. We had service people back many times for many issues. The windows were difficult to raise up and down. They put more screws in the sides of the frame to pull it back so the windows could move easily. The air was flowing right through the base of the windows. The service guy shows up and tells us that it's a factory problem, but that they aren't fixing it because it's cheaper to send him here to fix them!

Superb Customer Service by phone with part identification, sizing, purchasing, shipping, and installation instruction. Watched the installation video online. Read the clear step by step installation instructions included with the well packaged replacement sash. Exact detail to include pre-drilled holes for requisite hardware replacement. Installed the sash easily in less than thirty minutes myself (age 73). Built our house eleven years ago with all Andersen Windows and doors. South Dakota has high wind on occasion. All 400 series windows have performed beautiful. One broken window to wind blown debris. Appreciate the exceptional quality of product and Customer Service.

We built a new home and installed Andersen Windows and doors due to their name and reputation. I have found that over the years their product and their service have greatly changed! Shortly after we built our home we had problems with the french wood doors warping, could not get them shut without pushing on the top or bottom of the doors. We broke several handles. At this point we called the local Andersen window sales agent. They ordered handles and hinges. They adjusted the door, was better not like it should be. With the change of the weather it warped again. Couldn't get it to close.

The 2500 series storm door did NOT have holes drilled for the door handle and lock system and no other holes are predrilled for the hinge and frame assembly. For the price I paid it should have at least that drilled. To have a left side door handle, it has to be installed upside down. Lesser costing storm doors are predrilled, the handle and latch does not have to be installed upside down. We are very unsatisfied with the Andersen storm we purchased. I will not advise anybody to purchase Andersen storm doors.

I (for my mom) paid close to $9,000 for two standard sliding doors and a small bathroom window (which was free I was told). The installation was ok but, my 90 year old mom paid at least twice as much as she should. I don't care how good the salesman said they are, they are just not worth that much more than lesser priced windows.

I have Andersen Vinyl Clad windows (2002) that are rotting. It has been going on longer than even I knew about because the vinyl acts as a band aid that keeps you from seeing the wood is rotting until it finally is so bad you can't help but notice it. There are several other windows that the sash is not rotting yet, but the window seals are coming apart and bucking up. I have tried to get a rep out to look at them, but all I get is "they are over ten years old"... They were not when the problem started. Basically you pay for what is supposed to be top quality windows and you get something that falls apart. The Company does not care about its customers or product, otherwise they would see from all the same type issues that there is a defect and would fix the issues. I used to be in the construction and remodeling business and never had this kind of trouble out of "lesser" made windows.

Patio door size changes with the weather conditions. Door will not fit in the frame. Reported to the company many times. Can get locked IN or OUT of house. Adjust about 12 screws to get door in place. Door handle comes off in hand. Not safe!!

The windows have a good appearance. However, tilting the top sash in to wash is very difficult. It required a lot of effort for a 6 foot tall man to wrench it inward, and sounded like it was damaging the frame. This occurred with all 13 double hung windows we purchased. I will have to wash them without the tilting feature.

Over 10 years ago I had over 20 Anderson Double-Hung Series 200 windows installed. We have ice and moisture along middle and bottom of these windows every winter. We have electric heat and keep the house nearly close to 70 degrees all the time. We have even placed fans to run in every room to have air movement. The humidity is low in the house and it is well insulated. The old windows with storm windows did not do that so we thought the new ones would be better. We had NO luck working with the company or the contractor. PLEASE! Do not buy these windows if you have harsh winters like we do in Minnesota. They are junk and I will probably end up replacing them when they rot out which will not be that long from now. What a sham after spending nearly $20,000 on them.

Have Andersen Windows and they rot and wood swells and sticks my home built in 1978. Have had this problem after living in home for 5 years now. I am retired and I have to get new windows. I wouldn't buy Andersen Windows. They are junk.

Ever since my house was built in 2001 these Andersen windows get wet at the bottom of the windows by the wood as well as by where you lock the windows. They even get ice on them. I advised Andersen Windows as I called them. They advised me that its normal as long as they dry up during the day!!! Im so frustrated that once I pay my house off these junk windows are out of here. These are the pro series. The good ones that they told me not builders grade windows.

I purchase skylights from Lowe's back in 2008. I'm replacing my roof shingles and my Roofer told me that my skylight were coming apart at the seams. He took a picture and showed it to me, I immediately called Andersen. They told me they discontinued making skylights back in 2009 yet there's a 10 year warranty on these windows and they are claiming that they will send a representative out soon as possible.

We purchased a house full of Andersen (replacement) windows over two years ago. They look great. That said we have had size problems with the original factory interior trim that they have been unable to resolve for over two years. I had their local warranty people here to measure and order the correct size trim pieces and the factory sent the wrong size pieces twice. I then dealt directly with Andersen and just today received the two trim pieces needed and although the length was correct the trim profile was not. They have a narrow, 1/2 in. thick and wide, 3/4 in. thick top trim piece. Our windows came with the narrow style and the screen will only fit with the narrow. They keep sending the wide style. As a DIY homeowner this is annoying. If I was a contractor/builder putting up with this I would be apoplectic.

I had multiple windows in my house replaced by Andersen. I chose to pay the very high prices charged by Andersen because of their so-called "lifetime warranty." Later the grill on several windows broke. When an Andersen rep came to replace the grills, he said that the grills were installed "loosely" and therefore they would likely be a continuing problem. He replaced two of three broken grills and said he would order the third. Later when I called to ask about the delivery of the third, Andersen told me I would have to pay $60 for the replacement. It seems their lifetime warranty is a scam. I would recommend avoiding Andersen.

We purchased an Andersen 45 degree bay window after doing extensive research on windows. Went to Home Depot, pick out the window and ordered a wood interior bay, had it installed. We were working, come home to find that there is NO wood on the interior side of the bay! Went to Home Depot and show them pictures, call Andersen to be told that the pieces come separate and need to be put together!!! Really. We paid 1922.08 for a wood window, not pieces. No one told me when I ordered it that it does not come complete.

We installed our Andersen gliding door 15 years ago and in the last two months, there has been condensation in between the glass on the stationary door. I just got off the phone with customer service and they are sending a new door! It was a pleasure dealing with Amber. She could not have made it easier. Thank you Andersen Windows!!!

Stay away from the Andersen French doors. There is a small screw at the bottom of the hinge for vertical adjustment. Each of these broke and all three hinges on one of my doors. I contacted Andersen and they said I have to buy three new hinge sets for ~$250!!! For three tiny adjustment screws. They are a specialty item, not regular screws, so I cannot buy them anywhere else. So now I am stuck. If they are going to make crap parts that break they should at least sell them as spare parts separately.

I bought a 3000 series door in June and the closure broke in July. The girl in July replaced it for free under warranty. It broke again in October and now they say it's not covered because external reasons broke it... wind. Product was poorly made and I would never buy anything Anderson again because they won't honor warranty unless they feel like it.

Bought a Andersen special order 4000 storm door. Had a contractor from HomeAdvisor install it. Hardware and top cap were missing. I had to call Andersen and wait for them to ship me the missing parts. When installed the plate in the door was three sixteenths of a inch and light and cold air came in. I called Andersen about the latch looseness and light and cold air coming in. The rep told me that "I had the new model 4000 full view door and that's the way it is, with no strike plate to adjust the looseness and gap to keep out the air.

They stopped making skylights and window walls. That's fine, but they also stopped making parts for their products and left Anderson buyers like me with no way to get operating parts for a window wall, which is now a non-operating skylights. Why not give the specs to some Chinese company who could charge twice what they're worth? At least I'd have an operating window. Maybe Pella will do better.