Andersen Windows Reviews

I have just built three houses in last 3 months. The last house I ordered 200 Series Andersen and what garbage compared to the 400 Series 2 of the mulled windows. The locks won't close because the windows are so racked from factory. Andersen says you still have to wait 4-6 weeks because they are busy. They said your order goes to the bottom of the queue and when all the other regular orders they have get made first even though they manufactured them WRONG. HOMEOWNER HAS TO WAIT AN EXTRA 2 months to move in. Horrible windows. Horrible customer service. Buy Pella. A better window for the money. Top two left windows garbage and most expensive.

On top of everything else I was sent the wrong latch. BUT, got a hold of Steve at Anderson (Orange County Service/Repair) instead of who I spoke to before who didn't seem to have a clue. Steve knows what he is doing and got things moving to resolve my problem. If I end up getting the right latch I will update this to a 5 star due to Steve's performance.

Dear Customer Support. Hi, we have 17 Andersen casement windows. During two renovations, in 2005 and 2012, we chose Andersen doors and windows. I regret choosing these windows, as none of them are currently operational. Many have stripped gears in the crank mechanism, and some have broken pins. This is an adult home with minimal window use—opening them only on summer evenings—so this can’t be due to normal wear and tear. Can you assist with repairs so we can regain confidence in Andersen products?

Never Again. Delay Excuse, Delay Excuse. Delay Excuse. Only $8000 job. Probably bigger fish to fry.

Andersen Corporation's windows have caused significant and ongoing property damage to my RV and personal vehicle through the intense reflection of heat generated by their window product(s). The reflected heat has resulted in multiple forms of confirmed damage, including melted and warped exterior panels, damaged paint and finish on both my RV and truck, and melted rubber seals and trim — all of which are directly attributable to the concentrated heat reflected off Andersen's installed windows.

The windows and door were of decent quality and matched what I expected for the price. My problem with them is that I wanted to change the handle and hinges on my patio door. They are special to the door so I had to order the replacement from Anderson. They charged me $350 for a new handle that was only the faceplate and handle, not the mechanism itself. Then they sold me a "hinge kit" for $100 but "kit" apparently means only 1 single hinge!!! So I paid $450 for a handle and 1 hinge after I had bought $30k worth of doors and windows from them!!! They don't treat their customers with any kind of respect for the money that the customers spend with them!!! It's all about their bottom line. If you aren't on an extremely tight budget I would suggest going with a different company with better customer service and respect for their customers.

In 2021 My contractor installed 4 sliding glass doors and 4 window transom’s on top of the sliding glass doors. They were the series 100 black. Last year Jan 2025 I noticed all 4 were very difficult to slide open. I called the Andersen representative for my area and explained the situation. We made an appointment for him to come out and evaluate the problem. His fee was $400. His evaluation concluded that the thresholds on all four sliders had warped.

Absolutely the worse customer service I have ever experienced. I bought an Andersen Window exterior French door many year ago and now the latching mechanism is broken. We have to lift the handle up as if to lock the door in order for the door latch to work. Have written them several times and they have never bothered to answer. Don't know if the door can be fixed or needs to be replaced

I am very pleased with my beautiful new front door. It is a great improvement and enhancement for my home. Although the custom manufacturing process is lengthy, the end product is stunning. Overall, it was an excellent experience.

We installed Andersen windows in our new home as an upgrade. We have had numerous problems from the beginning, we are now stuck with windows that do not open or close properly , the vinyl is cracking and of course they are out of warranty. I have contacted Andersen to discuss and haven’t gotten anywhere.

My custom home was built in 2021. We upgraded to Andersen windows as we felt it would add value to our home. While cleaning the windows the other day I noticed the outside frame (glazing bead) was lifting away from the glass and I could feel the edges of the double panes of glass! It was on the upper and lower parts of the windows, some lifting about a 1/2 inch or more. It is happening to a majority of my windows. I sent my builder a picture and he said he has never seen anything like it! Andersen's customer service said they will send replacement glazing beads! Maybe a class action suit will wake them up! It seems like this is an issue with their windows. I should have purchased PELLA!!!

Sliding door is nice, but threshold is a tripping (safety) hazard. I would not have installed it if I had seen an actual installed door instead of samples from a briefcase. Almost 11k for a door that I will regret buying forever.

I had a really disappointing experience yesterday outside Ace Hardware on Metro Parkway in Fort Myers. The woman who introduced herself as Rachael.

Andersen Storm Doors are GARBAGE!!!!!! I purchased a Andersen 3000 Series Full view storm door last year and today I went to change the glass door with the screen. Found out that they use cheap PLASTIC retainers to hold the glass and screen doors in the frame. Retainers are made of cheap plastic and break easily. I paid over $300.00 for the door. How much more could it possibly cost to just use screws and latches. Changing the glass door to the screen and vice versa took over 45 minutes as trying to reinsert the retainer strips back in after changing is nearly impossible. I will never buy another Andersen products. Poor manufacturing.

Worst company in the world - I've dealt with them directly since 2006 - first home build resulted in a lawsuit we won because they had so many defective windows and refused to honor their warranty. Fast forward and I just bought a home with of course brand new Andersen - several defects found by andersen's own inspector and they are once again not honoring their warranty so back to court we go. Avoid them at all costs. The folks there have all been really nice but they gaslight you and you will not get any warranty honored.

We recently moved into our new home with casement A series window. The quality is good. The problem is the window cranks damage the window frames and sills. When the handles are folded in some positions they know on the handles, dents or scratches the wood window frames. The handle knobs also hit against the window sill when the windows are partially opened in certain positions which also prevents the handle from fully folding. Andersen indicated it was because we didn't purchase Andersen extension jambs, which we did. They had no comment on the knobs hitting against the window sills during the phone call that allowed me to send photos directly to them as we spoke. During the call I sent photos of the knobs hitting the window frame and sill. The retailer has avoided addressing the issue and returning my calls. K **

I have used Andersen windows for 30 years. I will Never Buy another one. We had a patio door with the internal shades installed in February, on the 25th, 2026. It was a 5k$ door- which of course included the install. I was hesitant to buy a patio door with the shades on the inside, because what happens when they break? They have a good warranty. So I bought it. On March 26th, was raising up the shade with the slider and it broke. Not only broke the slider, but the track it was on is also coming off. I called the warranty number, was on the phone with them for 45 minutes. They accessed my phone, they had me take measurements, they had me go inside and outside to see the door. The part is covered. However to have a technician come out to evaluate the door.. Four HUNDRED dollars. I said no. And I will no longer buy Andersen. Nor will I recommend Andersen. If you are looking for a patio door, do not buy the one with the shades on the inside.

Windows are weatherproof. But very expensive and so heavy cannot open easily. The slide have no grips have to put hands on glass to open. The lift windows so heavy, hard to line up top and bottom to lock. The screens are nice, but the metal locks on the screens are cheap and can break easily. Seriously, the reason I bought new windows was so I could open them!!

If I could give Andersen a ZERO I would. Unfortunately for me, I purchased 15 Andersen Series 100 replacement windows. Two are picture windows that have 10 hideous screws sticking out of the window frame on the inside. They are not flush with the frame, each protrudes by up to 1/4 of an inch. Other window companies normally provide a piece of trim to add to cover such screws, but not Andersen.

I replaced my doors and windows with new Andersen products 16 years ago. I also have the rest of my home with older Marvin products. All of the Andersen products need repair or replacement; all of the Marvin products are still like new. The doors consist of a) two large sliding doors (4 panel, exterior), b) 2 French doors to exterior (standard size), handles do not work, and c) one kitchen window, hardware is broken. Andersen Replacement came out and looked at the doors and came back with an estimate of $100,000 to replace after a discount of $30,000. They did not even provide an estimate to fix just the hardware that isn't working. Also, their claim on the advertisement that replacing with Andersen doors and windows add 10% to the value of the home borders on lying. This estimate was taken from an Andersen survey and is not a scientific survey. Actual data based on scientific surveys shows roughly a 70% return on investment.