Andersen Windows Reviews

In 2021, we replaced original patio doors with Andersen, doors. Around September 9th our door latch failed. Called the Customer Service number and was told to find the warranty date. Finally found it and discovered it was in warranty. Agent told me it was $100.00 for inspection and $300.00 for trip fee. A man called soon after and wanted some info from the door. He suggested I look at the backside of the bottom hinge. I told him it what it said and that it also stated, "Made in China." He replied that all of Andersen's products are made in the USA. Guess what, they aren't! Sent him a picture show the print on the hinge. No response on that. He then asked if he could come out on the 24th of September to see what was needed. 2 weeks to come out. I had to purchase an external lock to secure my door.

We have our own company and do windows and siding. We received a call from an elderly women who wanted some siding fixed and she proceeded to tell us she had a front door and a back door installed by Andersen and it cost her $27,000!!!! Not anything fancy by any means, it was a basic door I could buy at Lowe’s for cheap. They took advantage of this elderly woman who didn’t know any better. Terrible business.

Everything started out great. The person came to give us a quote: very professional, great service. The people who came to install: very professional, great service. Then came the problems. The first was when the door started to come apart from the frame, easy fix. Then the door itself started to fall apart. We called, a repairman came out, said he needed to order parts. TWO MONTHS later, we get a phone call the day the repairman was to come fix, we get a call at 8:15am saying he couldn’t make it that day. They scheduled ANOTHER MONTH to come fix the door. A month later, ANDERSEN SENDS REPAIRMEN OUT THAT DO NOT KNOW HOW TO FIX THE DOOR!! And, the didn’t have all the parts. Now we are waiting over another TWO MONTHS before they come back. Pretty pathetic when Andersen sends people out that have no clue what they’re doing. Absolutely pathetic. We will not be dealing with them again.

We spent a small fortune upgrading our home with premium windows and a front door, expecting industry-leading craftsmanship and reliable support. While the product is excellent, the customer service following installation has been an absolute nightmare. When we tried to get help both for a warranty claim and for a paid repair, getting a response to our request was near-impossible. Most of the time, the Service Assessment Team did not answer our phone calls, and we were directed to leave a phone message which would be returned at "as soon as possible". Most phone messages were not returned.

Purchased my new home from the contractor with Andersen series 200 windows. My home is 21 years old. One of my windows started to leak on the bottom left sill. After looking at the diagrams of the window on the Andersen Web site, I noticed all 15 of my windows were missing the black 1/2 inch thick weather strip, which I Purchased and replaced on all 15 windows hoping this would fix my leaking window, it didn't fix the problem. Frustrated I called Renewal by Andersen. The salesman came out, thought the leak was seepage due to the lower sash having cracks, however they only install new windows and don't repair them. He referred me to the local lumber company who sells Andersen.

Extremely disappointed with this company. I own a lawn care company and we had a small accident where a tiny pebble broke a customer’s screen door window. Accidents happen, but it was our responsibility, so I ordered a replacement immediately. When I placed the order, I was given an expected delivery date no later than August 13th. August 14th came and there was still no tracking information. The order simply showed “processing,” so I called. I spoke with a representative (virtual assistant) who guaranteed me the window would arrive by August 21st. I trusted that guarantee and passed that exact information along to my customer.

The windows themselves are ok. Ours are double hung and after 13 years they are pretty loud to open. From day 1 several of the window locks have fallen apart. Our mistake for not asking for replacements earlier - now Andersen won’t replace the broken locks.

The quality of Andersen products has gone downhill over the years, and their service providers are not helping the situation. You never needed service on their products before and now we are calling them back again for seals on our doors. We are working through their local supplier, Riverhead Head Building Supply, and although we were told our service call was "approved", we have been waiting for weeks. There is zero communication from Riverhead and they have now ghosted us.

We had the 400 series in our entire house 10 months ago. With condensation happening almost immediately on the outside we were told it would resolve over time. My contractor thought it may be from stickers but we have had the windows cleaned multiple times. Andersen's customer service (managing advisor Trista) told me after spending 2 hours w them on the phone that there is nothing they can do, it’s not under a manufacturer warranty for this. I live in northeast Ohio, not to extreme. Same problem persisting over 10 months. I also had 30+year old windows removed that never had this problem. They also told me on the phone it’s probably the climate. Our gas bill remained the same as years past this winter also. Not so much as a customer service rep coming out after spending $80,000. Unless you prefer not see out your windows, stay clear of this product and their level of service. Photos in comments.

Up until the 1yr materials warranty expired I would have given Andersen 4-5 stars depending on which product. My entire house is built with Andersen 200 and 400 series windows. However now that they're 13 years old the harsh reality has become evident. They don't last. The vinyl cladding degrades and cracks in the sun. Maybe they're OK in Washington State but not in places that have sun. Cracks from at the corners allowing water intrusion which will of course cause rot. Andersen has no 'fix' for this, other than ripping them out and replacing them. These are not cheap windows, just cheap materials.

Customer service is useless for potential customers. All they do is recommend you talk to a dealer.

I have just built three houses in last 3 months. The last house I ordered 200 Series Andersen and what garbage compared to the 400 Series 2 of the mulled windows. The locks won't close because the windows are so racked from factory. Andersen says you still have to wait 4-6 weeks because they are busy. They said your order goes to the bottom of the queue and when all the other regular orders they have get made first even though they manufactured them WRONG. HOMEOWNER HAS TO WAIT AN EXTRA 2 months to move in. Horrible windows. Horrible customer service. Buy Pella. A better window for the money. Top two left windows garbage and most expensive.

On top of everything else I was sent the wrong latch. BUT, got a hold of Steve at Anderson (Orange County Service/Repair) instead of who I spoke to before who didn't seem to have a clue. Steve knows what he is doing and got things moving to resolve my problem. If I end up getting the right latch I will update this to a 5 star due to Steve's performance.

Dear Customer Support. Hi, we have 17 Andersen casement windows. During two renovations, in 2005 and 2012, we chose Andersen doors and windows. I regret choosing these windows, as none of them are currently operational. Many have stripped gears in the crank mechanism, and some have broken pins. This is an adult home with minimal window use—opening them only on summer evenings—so this can’t be due to normal wear and tear. Can you assist with repairs so we can regain confidence in Andersen products?

Never Again. Delay Excuse, Delay Excuse. Delay Excuse. Only $8000 job. Probably bigger fish to fry.

Andersen Corporation's windows have caused significant and ongoing property damage to my RV and personal vehicle through the intense reflection of heat generated by their window product(s). The reflected heat has resulted in multiple forms of confirmed damage, including melted and warped exterior panels, damaged paint and finish on both my RV and truck, and melted rubber seals and trim — all of which are directly attributable to the concentrated heat reflected off Andersen's installed windows.

The windows and door were of decent quality and matched what I expected for the price. My problem with them is that I wanted to change the handle and hinges on my patio door. They are special to the door so I had to order the replacement from Anderson. They charged me $350 for a new handle that was only the faceplate and handle, not the mechanism itself. Then they sold me a "hinge kit" for $100 but "kit" apparently means only 1 single hinge!!! So I paid $450 for a handle and 1 hinge after I had bought $30k worth of doors and windows from them!!! They don't treat their customers with any kind of respect for the money that the customers spend with them!!! It's all about their bottom line. If you aren't on an extremely tight budget I would suggest going with a different company with better customer service and respect for their customers.

In 2021 My contractor installed 4 sliding glass doors and 4 window transom’s on top of the sliding glass doors. They were the series 100 black. Last year Jan 2025 I noticed all 4 were very difficult to slide open. I called the Andersen representative for my area and explained the situation. We made an appointment for him to come out and evaluate the problem. His fee was $400. His evaluation concluded that the thresholds on all four sliders had warped.

Absolutely the worse customer service I have ever experienced. I bought an Andersen Window exterior French door many year ago and now the latching mechanism is broken. We have to lift the handle up as if to lock the door in order for the door latch to work. Have written them several times and they have never bothered to answer. Don't know if the door can be fixed or needs to be replaced

I am very pleased with my beautiful new front door. It is a great improvement and enhancement for my home. Although the custom manufacturing process is lengthy, the end product is stunning. Overall, it was an excellent experience.

We installed Andersen windows in our new home as an upgrade. We have had numerous problems from the beginning, we are now stuck with windows that do not open or close properly , the vinyl is cracking and of course they are out of warranty. I have contacted Andersen to discuss and haven’t gotten anywhere.

My custom home was built in 2021. We upgraded to Andersen windows as we felt it would add value to our home. While cleaning the windows the other day I noticed the outside frame (glazing bead) was lifting away from the glass and I could feel the edges of the double panes of glass! It was on the upper and lower parts of the windows, some lifting about a 1/2 inch or more. It is happening to a majority of my windows. I sent my builder a picture and he said he has never seen anything like it! Andersen's customer service said they will send replacement glazing beads! Maybe a class action suit will wake them up! It seems like this is an issue with their windows. I should have purchased PELLA!!!

Sliding door is nice, but threshold is a tripping (safety) hazard. I would not have installed it if I had seen an actual installed door instead of samples from a briefcase. Almost 11k for a door that I will regret buying forever.

I had a really disappointing experience yesterday outside Ace Hardware on Metro Parkway in Fort Myers. The woman who introduced herself as Rachael.

Andersen Storm Doors are GARBAGE!!!!!! I purchased a Andersen 3000 Series Full view storm door last year and today I went to change the glass door with the screen. Found out that they use cheap PLASTIC retainers to hold the glass and screen doors in the frame. Retainers are made of cheap plastic and break easily. I paid over $300.00 for the door. How much more could it possibly cost to just use screws and latches. Changing the glass door to the screen and vice versa took over 45 minutes as trying to reinsert the retainer strips back in after changing is nearly impossible. I will never buy another Andersen products. Poor manufacturing.

Worst company in the world - I've dealt with them directly since 2006 - first home build resulted in a lawsuit we won because they had so many defective windows and refused to honor their warranty. Fast forward and I just bought a home with of course brand new Andersen - several defects found by andersen's own inspector and they are once again not honoring their warranty so back to court we go. Avoid them at all costs. The folks there have all been really nice but they gaslight you and you will not get any warranty honored.

We recently moved into our new home with casement A series window. The quality is good. The problem is the window cranks damage the window frames and sills. When the handles are folded in some positions they know on the handles, dents or scratches the wood window frames. The handle knobs also hit against the window sill when the windows are partially opened in certain positions which also prevents the handle from fully folding. Andersen indicated it was because we didn't purchase Andersen extension jambs, which we did. They had no comment on the knobs hitting against the window sills during the phone call that allowed me to send photos directly to them as we spoke. During the call I sent photos of the knobs hitting the window frame and sill. The retailer has avoided addressing the issue and returning my calls. K **

I have used Andersen windows for 30 years. I will Never Buy another one. We had a patio door with the internal shades installed in February, on the 25th, 2026. It was a 5k$ door- which of course included the install. I was hesitant to buy a patio door with the shades on the inside, because what happens when they break? They have a good warranty. So I bought it. On March 26th, was raising up the shade with the slider and it broke. Not only broke the slider, but the track it was on is also coming off. I called the warranty number, was on the phone with them for 45 minutes. They accessed my phone, they had me take measurements, they had me go inside and outside to see the door. The part is covered. However to have a technician come out to evaluate the door.. Four HUNDRED dollars. I said no. And I will no longer buy Andersen. Nor will I recommend Andersen. If you are looking for a patio door, do not buy the one with the shades on the inside.

Windows are weatherproof. But very expensive and so heavy cannot open easily. The slide have no grips have to put hands on glass to open. The lift windows so heavy, hard to line up top and bottom to lock. The screens are nice, but the metal locks on the screens are cheap and can break easily. Seriously, the reason I bought new windows was so I could open them!!

If I could give Andersen a ZERO I would. Unfortunately for me, I purchased 15 Andersen Series 100 replacement windows. Two are picture windows that have 10 hideous screws sticking out of the window frame on the inside. They are not flush with the frame, each protrudes by up to 1/4 of an inch. Other window companies normally provide a piece of trim to add to cover such screws, but not Andersen.

I replaced my doors and windows with new Andersen products 16 years ago. I also have the rest of my home with older Marvin products. All of the Andersen products need repair or replacement; all of the Marvin products are still like new. The doors consist of a) two large sliding doors (4 panel, exterior), b) 2 French doors to exterior (standard size), handles do not work, and c) one kitchen window, hardware is broken. Andersen Replacement came out and looked at the doors and came back with an estimate of $100,000 to replace after a discount of $30,000. They did not even provide an estimate to fix just the hardware that isn't working. Also, their claim on the advertisement that replacing with Andersen doors and windows add 10% to the value of the home borders on lying. This estimate was taken from an Andersen survey and is not a scientific survey. Actual data based on scientific surveys shows roughly a 70% return on investment.

We would recommend to anyone. We are very happy since we replaced all of our weather shield terrible windows that ALWAYS leaked and iced up to 10 inches in the winter 3 years ago, NO PROBLEMS SINCE. We also just put in a new sliding glass door and again are thrilled with the whole package. They may cost more but we learned you get what you pay for.

Absolutely frustrating experience. The level of incompetence and lack of attention to detail was mind-boggling. Our mailing address is long and required a 2nd line for the apartment number. It took 5 different phone calls up to corporate and they still didn't get it right. Finally our local post office supervisor figured it out and and communicated the correct address to the postal driver. It took 6 weeks to receive our very small package. Never again!

Newly purchased 200 series storm door. Has manufacturing defects plural. Spent almost the same time on the phone with support concerning the issue as I did installing the door. I am a homeowner going through renovation at this time so cash flow is at a minimum. Basically told the issues at hand were normal for the door. Top window has a space for fresh air I guess. And the tabs allowing the screen to slide in the track are misaligned scratching the channel.

All of my windows and doors are Andersen. Overall, I am satisfied. In this specific case, I am disappointed that Andersen is not standing by their product. I purchased a replacement storm door in September of 2020. There is a five year warranty, so I missed the warranty period by 5 months. The inside bottom frame of the storm door discolored and is yellow. I tried cleaning it to no avail. I cannot fathom why the frame turned yellow and only along the one bottom strip. I am now making home improvements, so obviously I do not want a white door with a yellow strip. Andersen informed me that I would need to pay $71 for the replacement part. I'm not paying for something that was a malfunction of the product and not caused by me. Andersen should stand by the product and do the right thing.

I had Andersen E series windows installed in my home in March 2025. Two of my awning windows do not close properly and air is leaking through and the vertical slider in the bathroom shuffles back and forth when trying to open. When I reached out to Andersen about these issues I was disgusted by their response. They were very rude on the phone and refused to discuss possible solutions, when I asked about their warranty and guarantee they were dismissive of any responsibility and refused to engage in any useful conversation on how to correct the defects. I am appalled by Andersen Windows’ lack of accountability when issues arose, they clearly do not stand by their product. Their only suggestion was to send my case over to their lawyers.

Spent $3500 apiece on two French doors. Nothing but trouble. Have to adjust every 2 days so I can get them open and locked. People don't waste your money. Bought two other doors for less than $400 apiece. Perfect, no problems. I give it 2 stars because when they are working right, they look nice.

I had window done and installed thru Andersen Windows, I love the windows and the installation was perfect. However, the finance company Andersen sells with the windows is awful. They lose payments, do not process payments online and they are very hard to get ahold of. I have tried for 4 months now to get some help. I even went back to Andersen windows, (as they sold me the finance package with the windows) for help and they have not been helpful either. If I do not get any help soon, I may have refinance the windows with a higher interest rate in order to keep my credit score and not have late payments filed.

I recently purchased six windows for my home. In two places the new window was installed next to an existing window. In both instances, they look terrible. The frame does not match at all, the depth of the window still is vastly different, and the blinds no longer fit in the window still leaving up to a two inch gap from the wall. When this was brought to the salesman’s attention, no solution was offered other than paying for two additional windows. I hoped paying $18,000 guaranteed a quality job.

Few month ago I’ve inquired about changing 3 windows In my house. Contacted Andersen Windows. After the strong sales pitch, I was quoted the “discounted price.” It was a complete sticker shock! As If the frames on these windows were made from 24K gold, The price was absolutely ridiculous. Consumers be aware. You could buy a small car for the price of 3 Andersen windows' price. Absolutely ridiculous!