ARW Home Reviews

Call was short, but Arthur was pleasant to speak with, he saw the issue I had called about, told me he would call me back after he looked into the issue. He did just that, called me back in less than 5 minutes, resolved my issue. He was very helpful and a pleasure to speak with

Technician very professional, happy with the job that was done. Andi was very helpful with great information, I will refer all my friends to American Residential Warranty. My air conditioner was out of order, the technicians worked in my attic in the heat of the summer, they got my house comfortable, job well done.

I had a very nice and professional gentleman name Arthur from the retention dept. His customer service was great. I wish that every representative you speak to on the phones would be as nice and pleasant as he was. They really need to take pointers from him. I would give Arthur a 5. Thanks so much Arthur for your great service.

Arthur was very nice and helpful. He tried to get me to stay but I do not want the warranty anymore. Too much money to actually get things covered. However the rep was polite and nice. No complaints with his customer service.

My first call to your co for help was happened by your Overseas help. I had to call back 2x to get to someone in the states and in corp to get to where I needed to be. Which is the only reason I haven't cancelled my account. Thanks to Dave in Corp, whom I ended up talking to saved this call. I specifically left my prior warrantee co for the reason mentioned above. Dave assured me that my experience would not be the same. Thank you Dave and the Corp office should thank Dave as well for keeping a new customer and giving the level of customer service one expects when spending hard earned money with a company.

Andi was great. She was able to resolve my account premium due date. Also she was able to go back to my sales call and explain my policy to me. By her doing this I have a better understanding of my policy and the coverage that I have.

Donna was delightful to discuss insurance with. She was very informative and explained everything we discussed, including prices. She was very friendly and wished me and my husband a good. She also expressed her sorrow about my husband's kidney disease. Thank you very much,

I was very pleased with the conversation I had with Dave. Very professional, very polite. Would recommend to my friends and family. Oh I was going to close my account and Dave make me an offer and I could not refuse to keep me as a customer. So he was very convincing. So I continued my service.

I would like to thank Kernst for the world class experience he provided me on the different services that this organization offers. He also conveyed the different policies in a way I can understand which would benefit me economically. Thank you guys for training your personnel in a quality way.

This morning I called American home warranty and a representative named Arthur answered my phone call and asked me how can he help? I explained him what the issue was and he was polite and professional in answering back to me.

I spoke with Karen today. She is very Professional. Thank you. Stay safe. I can't say that about everyone I spoken to in the past. She is the reason why I gave 5 stars because I do understand not everyone is educated to speak with customers. With that said I hope you guys can educate your employees. Thank you. Stay safe.

I had a service call for central AC here back in 08/2020 and never got the repaired or replaced advertisement. My unit was bought along with the house in November of 2011 was not older than 10 years old & I was told the total check amount was $300 Something. But it has furnace inside so it’s heating and AC central unit and that doesn’t cover replacement when I had $1000 cap for unit and didn’t understand why I never got any resolution or payment but the false advertisements on FIX, REPAIR OR REPLACE!! Claim/ticket #**.

Autopay was declined due to fraudulent activity on my card. So, I called in to pay my bill. Donna was so sympathetic and gracious. She really helped to lift my spirit. I am glad that I received her as my customer service representative.

Juane helped me today. He/she said we can get a $5 discount for next time. I noticed the email still came to Catherine and Katie **. Catherine ** (me) is the seller and Katie ** is the buyer. Property address is **. Mailing address for now is ** until we close. Thank you.

Excellent professionalism. All my questions was answered and I was completely able to understand everything. I would definitely recommend this company to my friends and family. Thanks again for all your help. It’s greatly appreciated. If I decide to add on any of your other products you offer, I won’t hesitate to reach out and inquire about them. Hopefully this brief description expresses how satisfied I am with the products, the customer service and in general the overall experience.

I called to add on to my plan the water/sewer line combo. Kernst was very professional and knowledgeable and quickly informed of the special that was being offered on this plan. He saved me money! I referred two of my neighbors.

Two claims denied because the technician was hostile towards the customer and made a false claim the appliances were abused then went on to make personal comments about the home owner. I feel betrayed by ARW but I know how to fix the issue. I’ll change to another insurance company.

JUNE was a great person to speak to and handle my situation. I am very happy to deal with such a understanding person. I have recommended several people, they are all very happy. With employees like June I am sure your company will do great. It's a pleasure to deal with such a professional person like June.

I had difficulties this morning talking with three different employees there and the fourth person I talked to his name is Kernst but before that they either hung up on me or left me on hold for 15 20 30 minutes which I haven't got paid other words reimbursed or anything. Didn't get no service so my experience early this morning was sort of bad actually. It was until I spoke to Kernst and he put every effort of his experience to work to help me as a customer in customer service which he did. I give him the thumbs up which will make the company better when people do the right thing. But there it is. I didn't get the service that you guys said you would render to your customers the public.

We are new to ARW because the extended warranty on our appliances ran out the end of 2019. Saw all the wonderful happy people on TV or heard on the radio and thought it was a good fit for us. We called about an old dishwasher and a fairly new microwave and were charged $55 each to have someone come out to tell us they did not work--March 08-2021. A service person came out a couple days later on the dishwasher and said that it was not worth repairing--we got a phone call telling us that a couple days later and saying that we would get $150 toward a replacement. We got the check on that yesterday.

After further consideration, my husband and I decided to cancel the policy. The representative I spoke with at ARW, Arthur, was very helpful in assisting me and explained the process clearly. I appreciate the excellent customer service he provided. Thank you.

The agent that assist me did a great job with assisting me. She was very helpful and very nice to talk to and she gave me some ideas for me to enter credit card on file so it can be charged when the payment is due. Great job.

I only have deal with the accounting dept. For my payment. Very nice. Respectful. Donna explain everything where I understood it. Michelle sign me up the service for both of my houses. They made sure I understood what I was enrolling in and what is cover.

I spoke with Andi from the American Residential Warranty Executive Office and appreciated and was very impressed by her professionalism, customer courtesy, diligence and knowledge of the provided coverages. It was a pleasure to speak with her. Thank you. Mrs. Cynthia **

Donna was very nice to me and I will tell some of my friends. And I appreciate the good customer service that you guys provide. And you guys answer and speak very clearly when asked questions with good and accurate speech. Thank you.

I needed to make sure my payments were being sent to the right company 'cause I had to change my debit card. I spoke with a very sweet lady name Donna, I got what I needed done.... Once again Thank you Ms. Donna.

I called the billing center and was transferred to Arthur ** who was excellent help. He had great communication skills, a pleasant attitude, and exceptional customer service. I definitely rate my experience with Mr. ** a 5. Thank you for your service. Have a great day. Mrs **

Andi was the rep and handled my problem very fast and was very helpful. I would recommend American Residential Warranty to everyone. They have always handled any claim we have ever had very promptly. Received an Email stating my credit card had expired and they answered the phone very fast when I called.

I spoke with Pam before on another call & this morning 4/5/21. She has a customer friendly voice & a willingness to help you. I hear through Pam’s voice that she cares to make sure she has answered your questions.

Arthur was very kind and generous. He did try and offer incentive in order to keep me around. Which I appreciate it but decided to cancel anyway due to personal reasons. The phone transfer was a little longer but as soon as I patched through I was done with the conversation fairly quickly which is great. Thank you!

I called this morning to update my credit card information. Mrs. ** was so helpful and kind. She was able to complete my request with no problems. She also had sure the payment went through before we ended to call. Great customer service.

When my Jenn Air stove quit heating I contacted American Residential Warranty and they arranged for a technician to check it out which he did. He determined that it was not repairable and turned the information in to ARW and told me I would hear something back in 2-3 days. When I didn’t hear from them after 3 days I called and was put on hold for an hour before I gave up on that call. After several calls and promises that someone would call me I was told my claim had been closed. I finally got through to a department who said they would review and get back to me. They said that all they would cover was $190.00 on my stove that was going to cost $4,000.00 to replace. That hardly seems worth the cost of the insurance. I had poor service and very little compensation. I am requesting a refund and will not recommend ARW to anyone. Dissatisfied and very disappointed. Joan **

The customer service representative understood my problem and was able to quickly resolved. She took the time to explain why my credit card had failed and once I provide her with the correct information, the problem was resolved. I am happy to be a member of ARW.

Mr. ** was very knowledgeable on what I need and he did a very good job on helping me. My experience was just fine and I would call again if I need any help. I hope all the service reps are as good as Mr. ** was.

June, was very attentive to my needs and was very patience to me. I Thanked her efforts to help me get my information correct. Thanks to June she was very efficient in her ability to help me get the corrections that was changed so That I could continue to do business with your company, satisfactorily I applaud June for her caring for to help me to complete my business in very little time that we talked. Thanks.

Worst company ever! Once you sign up, you will never hear from them again. They also will auto-renew your payment when you didn't authorize that from the very beginning. There is no paperwork or anything on my account saying that I ever authorized the payment and now they are telling me I might have to "wait up to 30 days" to get $949.80 back? You must be crazy. Stay away, they just want your money and you will never hear from them again!

Representative June was very helpful, polite, and knowledgeable about the products. She listened well. She was able to get me extra services that are indeed needed when you have an older home that can have problems come about that are unexpected and can cause an inconvenience that is very troublesome.

I was very pleased with the service given by March today. If it wasn’t for her I would have felt a lot worse than I do now. Unlike the representatives before her, she answered all of my questions and explained my account with things that I was not familiar with. After speaking with her I was confident that I made the right decision with coverage from American Residential Warranty, And now I’m considering other options to add to this coverage. Thank you Marge and ARW.

I received complete details on my Home Warranty and additional information on Exterior and Interior Water Line coverage in thorough detail to understand the full coverage and associated cost. I will definitely consider ARW's Water Line coverage for future business engagement. Thanks to Ms. **.

Their customer service seems okay, but I wish they would send me the contact information and the paperwork on my warranty so I would understand exactly what's covered.

I was transferred 3 times and had to call back twice. The longer I stayed on the line, the more I grew impatient. When Arthur answered my line, not only was he professional, but he was patient and understanding. It would be nice to have more people like him working in the company.

Young lady was extremely personable and professional. She was very friendly and patient. She handled the call knowledge of how to get my information recorded properly. You need more employees like her.

Marge was very helpful, she was very understanding. She escalated my problem to the right department. While I had tried for 3 weeks with no success, always transfer to the wrong department. On the phone for 4 to 6 hours even having the phone to hung up on me. And having to call back and put on hold for hours. No one should have to go through such a thing. More people are needed like Marge.

I called to update my payment card, the agent, was professional, and friendly solved my problems, I am very happy to have have this company take care of my home repairs. A company I can can afford to use. John

I called your customer service number and was told that only one fan was under the warranty I have from your company. I then called to cancel my policy and the guy was of no help either, he said it showed my house was build in 1971 and because of that, my fans were too old to be covered. I explained to him that those fans were replaced within the last 3 to 4 years max. I then called your corporate office and spoke with Andy, She was very helpful and understanding and she said she would email someone to escalate my issue.

I talked with Arthur about my particular issue and he was kind, courteous, and helpful. The one phone call cleared up the issue that I called about. I want to thank Arthur for all of his help.

June was very professional and kind. June was the only one that explained the process and took it a further to handle the problem. I am very glad I was able to speak to June this morning, because I have been deal.

Excellent work, inexpensive, easy to call on, and very efficient. No problems whatsoever. I enjoy working with American Residential. I was at one point disappointed, but I appreciate what you do. Thank you for all the hard work. And thank you for working with me.

I was transferred at least 3 times before I reached Author. Once I reached Author he was very knowledgeable and helpful. He asked all of my questions and was very pleasant. He told me what I need to do in order to have my matter taken care of.

Arthur was polite and apologetic for the trouble my family and I had endured. He was understanding and contrite. The subcontractor was a scam artist and the other ARW employee argued that plumbing stoppages are not included in my platinum premier package.

Without People like Dave ARW doesn't have a Business...He would be a Very Good Supervisor or more in running a position in any company...

Today I spoke with a man named Arthur who understood my request for billing information and presumably directed someone to send that information to me. My interaction with Arthur was clear, purposeful, and I hope ultimately successful. I also conveyed to Arthur my dismay at being bombarded with spam calls from ARW after I sold my house. I have not purchased another home, due to market conditions. If I do, although I will remember a positive interaction with Arthur, I will also remember the harrassment I received from your sales representatives which lasted over three months.

Arthur helped me with an issue I had regarding my account with ARW. He was very professional and attentive and assisted me with any questions that I needed answered. Arthur is also very knowledgeable in his job. So thank you Arthur for all you do. Best regards, A happy customer!

Mr. ** was very kind. And considerate about my situation and I appreciate everything he did. He took the time to find out everything that was going on with my bill. I love everything he did for me. Thank God for people like him that is so wonderful!!??

Mr. Arthur ** was very helpful. Telling me what I needed to do to cancel the policy, apologized for things not working out. Explained it the request would have reached him he would have taken care of everything before it came to the point of cancellation.

Pamela was helpful. I never received copy of my warranty due to new customer and she was able to email me and send me a hard copy. Also explained the services that are covered with my current plan. Pamela also updated my email address due to the current one was not working. Offered ADT but if currently have it.

Andi was very knowledgeable, courteous, and patient. I needed some explanation on different ways to make a payment. (Due to the pandemic, my husband and I had to make some adjustments in our billing way.) Andi was very helpful, as I mentioned, after her explanation, I was able to make a decision. She is an asset to your company.

Spoke with Arthur regarding reason for my call. He was very professional and courteous and understanding of my reason for not renewing my contract. He made the best offer to maintain my business but I advised him I had made other arrangements.

American residential came out and worked on our washing machine and dryer and have had awesome results. This has been last year. No I take that back. It was a year before 2019 I believe. Anyhow they were just awesome and very professional, I highly recommend them..

I spoke to someone name Art. He was very patient, good listener and very helpful. Being so helpful I would recommend this company to family and friends. I had bad experience earlier this year and this is the first time this happen but he apology and explain to me what happen. Very well. Thank you Art.

I took the plan with highest coverage and most expensive plan. 125$ per month. When my fridge broke down, they charged 55$ and didn't even touched refrigerator (forget about fixing). Customer care keeps deflecting calls and keep giving excuses. Never seen such a fraud company. Now struggling to get service disconnected.

Arthur was very professional. He went above and beyond to help me and assure me that everything would be handled appropriately. I would definitely recommend your company to anyone. When I needed help your company was right there to provide the needed service.

We made a claim to American Residential and everything went well. Technicians came in and replaced a part. They were clean, professional, and very conscientious about the device. I was gonna get the ice machine on my refrigerator done too but American Residential said it didn't fall under the policy. I wish they could have disclosed that before. Being that I don't have the contract, I can cancel at any time. This was a little disconcerting.

on 3/24/21 I talked to Tiffany for the first time and requested information for your home warranty plans. Tiffany was very patient, knowledgeable and helpful in advising me. Today I talked to a very pleasant and helpful gentleman that answered and explained several questions I had in regards to your contract policies. I am looking forward to working with your company on upcoming mechanical problems in my household.

The experience was good. The people that I spoke to was very professional and clear on explaining themselves and their business. The people I spoke to was Brian ** and Kernst. The both of them were very helpful to me and explain my options and in the way where I was able to understand them. The guys professional and l think that they or a great asset to your business.

Was very helpful and researching my questions and providing a answer. He acknowledge my concerns And even though he did not have the answer he placed me on hold and Reached out to someone who could provide that information. When he returned he apologize for having me on hold for that timeframe and provided me the necessary information in order for me to come to a conclusion in regards to my concerns.

I recently switched to American Residential due to issues with a previous company. I called with a Billing question and spoke with Kernst and he was very professional and resolved the billing changes in a timely manner. He really took time and resolved the change accordingly.

I called to cancel a plan that I no longer needed and Arthur, the customer service rep who assisted me was able to get it done quickly and easily. He was very professional and understood exactly what I needed to have done.

I spoke with Karen this morning when I needed to update my payment information and she was absolutely the best and also asked about my concerns! I would definitely recommend American Residential Warranty to my friends and family. I am pleased in choosing ARW.

Took time and explain the rules and regulations of American Residential Warranty. She was prompt with answers, calm, cool and collective even after I was upset about a previous call which I was given the wrong information and purchase something that I didn’t need at that time and was offered a refund if I want it yet but instead I just upgraded my policy.

I appreciate Karen. She done a great job even though hearing wasn't real good bc my phone. It was a great experience and very helpful to me and she was very patient. I got everything I wanted settled out and order.

Arthur was terrific. He was helpful and to the point with my question. He made it easy even though I was calling to cancel the policy (due to a change in my circumstances). The process for both signing up and cancelled were very pleasant overall.

Fast service. Explain everything completely. Friendly service. Greeting very nice. Listen to what I had to say. Very understanding. No holding on phone for long time. Handle everything fast. Great connection. Hear clearly. Explain everything to me patiently. Said goodbye. Have nice day.

Mr ** was professional and helpful today on our conversation. He asked me what it takes to stay as a customer, I had no idea. Not that I was expecting something, but he did not offer me anything. Which I am fine with.

I appreciate the customer service that I received from Megina, she was very nice and professional and assisted me and resolved my issue. The experience was great. She was knowledgeable and courteous. I would recommend your company to other friends and family.

When I had a problem with my standalone freezer, I spoke to American Residential to put a claim in, and they told me I didn’t have coverage for that. It was odd that I would cover every item but one. But then, it turned out good. I pulled the plug out and let it defrost and it was fine. I didn't have to put a claim in then. I was very satisfied.

Very satisfied with the call and the representative was very nice and polite. Great to be a part of American Residential Warranty company. I would recommend to my friends and family. Keep up the good work and to have great staff members to reach out to me.

I called on Saturday morning March 20 at 7:30 AM and Saturday for service on the oil burner. I told her that two years prior when I had American home shield. They replaced it and I wasn’t happy with the part or the service and so I fired them after the third time they came out about that part. It would be be in July 2019 that I joined your organization. This Saturday would be the first time I called for service and then I was told by your customer service department that it would not service it so I said to her give me a number for their headquarters because I’m going to cancel you take my money and you don’t wanna do any work for what you put what you said in the contract you would.

Experience. Was excellent the customer service was amazing. He was patient. Very helpful. Made sure before he got off the phone with me that I was pleased. And Happy with the plan. l would love to keep as personal support. Mr. **.

Author had great customer service and took care of all my account needs. Thank you American Residential Warranty. If you all ever need anything when it comes to a home warranty feel free to reach out to American Residential. They’re very helpful and they know everything when it comes to home warranties.

After working with several different people and finding out that the number I was using no longer is covering my policy. Which no one at that number told me, I was able to speak to a rep named Kenrnst Who helped me solve all the problems that I was experiencing. Great job. Thanks.

Ms. ** was professional, courteous and patient. She waited as I checked to verify/confirm the payment had been made as of 3/19/21. She said she would notate the account. As other concerns it seems a great idea if customers were contacted with follow ups concerning claims. Information is provided for repair companies that are no longer in business or answer the phone. The customer then has to again contact you to start over again having lost several days.

At this time unfortunately I chose not to rate this company due to many issues that I have experience with your company. When trying to reach someone first thing I get transferred too many times and having to keep repeating myself and on other occasions get left hanging on the phone or either get hung up on. I have tried repeatedly to get this issue resolved or for someone to reach out to me. But I noticed this company have no problem with getting their money from my direct deposit each month but unfortunately I can’t the service now try explaining that I’m tired of playing telephone tag. You all would not like this happening to you or a family member of yours. I would truly appreciate if someone can please get to the bottom of handling this situation. Thank you kindly.

I spoke to Karen in the billing department. She resolved my issue and transferred me to the correct department for further assistance. I appreciate the fact she was able to identify my issue quickly. I also was happy the call was answered quickly.

Tamela (I believe that was her name, sorry if wrong) was very helpful with meeting my account needs. She was kind, courteous and knowledgeable of services offered through American Residential Home Warranty. I have had to utilize this service in the past and I was very impressed with the speed of their payment so our problem could be fixed in a timely manner.

I‘ve never been more impressed with a marketing call. Yoldine knows every facet of your company’s services. Her ability to answer every question completely and concisely gave me more confidence in the decision I made to go with ARW in the first place, even though I’ve yet to make a claim. Kudos to the HR person who recognized Yoldine’s communication talents and hired her.

I used this warranty for repair of my range. Putting in a claim was easy. They listened to my problem and someone was sent the next day. The repairs were made and left all clean. My problem was solved. I would recommend you to a friend. Thanks.

Nice call, however, your company needs to be PCI compliant and end recordings of calls and not repeat the customer credit card information out loud. What should be done is asked the client to repeat their credit card information when it is not understood.

Pamela emailed me all my documents for ARW to make sure I got them and also sent them to my home address. She was great and went over beyond for customer service. It's my first time working with this company and they have been responsive to any call I have made.

Trash. They are not here to help you at all. When I explained to them that their contract had nothing specifically stating the pool/spa combo was included in the INTERIOR portion of their limitations of liability, they claimed that it fell under this category because they said so. American Residential is not here to help you, and they only cover “repairs” to small items you might break on your appliances that you can pick up at Home Depot and replace in seconds for yourself.

When I called to cancel my and my mother's policies, Arthur was extremely nice and cordial. He tried to discuss why I was cancelling and attempted to see if he could help. I told him I had numerous problems since I signed with your company and that I no longer want to hassle with it.

Many Thanks to June for processing my cancellation today. June was so kind and professional and offered me other plans but we decided to cancel anyhow as the price is quite high for our limited fixed income in retirement. Again-many thanks to June.

When I call to cancel my warranty Ms ** was EXCELLENT and very professional with handle my call. I wish she was the first person I talk to when getting my warranty. She explain everything to me. Spoke very clear. Told me to always read your warranty so you have a clear understanding on what is covered and what's not.

Arthur was excellent. Great customer service; professional, courteous and knowledgeable. My question was answered and a new declaration page was emailed to me immediately. Very happy with the service so far! I would highly recommend the company based so far on stellar customer service.

I had the pleasure of speaking with Arthur today. He was very polite. Made sure he answered all of my questions and explained how it would work for my ac units. Did not pressure me but made me welcome to come back if I ever changed my mind about the warranty plan. It was a great pleasure speaking with him.

I have been looking for a home warranty and American Residential Warranty is one I am lookin into. They asked me for a $20 deposit, but also charged me for the annual fee before I had confirmed that I wanted the policy. I called them and spoke with Arthur. He was very helpful and professional and helped me to cancel the policy. I may still go with them, I just have a little more homework.

She help me to better understand my policy. Mrs ** was very helpful and y’all business need more representative’s like her. Mrs. ** was very friendly, Patient and caring. All I can say as I have before need more like her... I feel that she should have her name on the roof

We sold a property and canceled coverage for that address. I had made several calls to accomplish this and my last call with Donna was great. She was very thorough and professional as well as friendly. She also was able to confirm that the company had received my request to cancel in writing. I hung up very pleased.

Conversation on cancellation. He was very helpful and understanding of my circumstances! I do not want to proceed with this conversation at this time so please accept my sincerest apologies! I think you could make this a little bit easier!

Sit on hold several times, more than 4 hours with AIG when your commercial say if it can't be fixed and you say replace it that is what it means. Had to call local guy to fix furnace ourselves at Christmas time.

Thank you Kernst for helping me onboard my home to new policy. Kernst helped me choose the best plan that meets my needs. Kernst assisted me by staying in call and getting the required documentation needed for my work.

Customer service agent Donna, was very customer service knowledgeable, very detailed, and customer service friendly. She listened to my concerns. And answered every question that I asked. She directed me to Departments where I should go, and then she made a sale, by offering me another plan, would give her kudos.

Today I spoke with Dawn. Hopefully that's her name. Maybe Donna? However she was pleasant and very helpful, with that being said, I never have any complaints with any sales representative. I'm always informed with the latest promotions and ways to save money. Thanks for making our home feel like a true priority. KEEP UP THE GREAT WORK!

Recently had a problem with my HVAC unit and was told it needed to be replaced but the warranty company said that the part that was bad was not covered and would not replace the unit. Recommending to my friends and family not to ever use this company.

When I called I spoke with Kernst and he helped me reset my account. He asked if there was anything else he could help with! Love this company and their customer service team, every time I need to call they are always happy to help!

The young man I talked with was very nice and knowledgeable. I'm happy to be with a company that cares about the clients. I was concerned about what was on my contract and he went over it completely and answered all my questions.

Kevin was very friendly and knowledgeable. I needed to upgrade my existing warranty and Kevin explained in detail the differences in the platinum and platinum plus plans. He also did not pressure me to upgrade more than I was able to afford. He was also very patient with all of my questions and answered them completely and courteously. Very pleased with your customer service and would recommend your company

Calling in about updating my billing option, Dave was very helpful in getting me the right website. ARW is somewhat dependable but hoping it will get better. Again Dave was an excellent representative of ARW. I have nothing more to say about ARW, other than looking forward to becoming assured that ARW will be there when I need them. I need not have to wait 2 or more day once I have put in a request. Time is of essence on some things that need repair.

I was not pleased with service received in February, wrote bad review and today, March 16, I received a lovely call from Kernst, Customer Support Department. Kernst had excellent customer service skills, he explain Company policy and apologized for any inconvenience or misunderstanding and offered me $55.00 voucher toward my next service call and $10.00 toward next monthly premium. I accepted the offer...he was very professional.

Would not cover any part of my central air repair. I want to cancel my policy as of 3/16/21 said would not cover because of coil issue that I had to pay which I understand but your company should have covered outside repairs.

Since December 2020 I have made 28 calls to ARW trying to get resolution to a claim that was filed by the service rep in October. I have called more than 18 different phone numbers. On January 9th I spoke with a man in corporate whose name is Thomas. He was helpful and gave me his extension but when I called back no one had heard of him nor could connect me to the extension. Finally on March 12 I reached Tulio who, in minutes got to the bottom of the issue and took appropriate action. If I had to rate this company prior to March 12th I would have given it a MINUS ZERO stars. The 5 star rating goes to Tulio.

Called to check on payment that was sent out on 3/13/21. Spoke to Pam and she said would put a look out for it. She was very pleasant in her conversation with me. She told me about the promotion, explained not interested, already have one that is better.

I've experienced prolonged delays getting my refrigerator and hood range serviced. There was little effort by the insurer to ensure sourcing of parts, timely alerts, information transparency, and minimum downtime. I had spent hundred plus hours of follow-up from my end retelling the history of the claims in question to new representative every time I called since they could not follow it in the system.

I'm sending this rating of five stars to a fellow veteran which I spoke to early whom is employed through this company. This individual Author was very professional, he listened to me and understood me. After getting the run around for hours he guided me in the right direction with comfort and caring. Thanks Author. God bless you and your family.

To who it may concern my policy was cancelled in just a few respectful words initially I was given the wrong information by a sales representative also on this same day I was given the run around for approximately 3 hours and this one representative was very untruthful with me and another was had an attitude and was in a few words just plain flat out no courtesy and unprofessional.

Very helpful and was willing to go the extra mile. Thank you kernst ** and the other who work on my account and I will be looking forward of coming back soon. Nice job guys. Will recommend to my friends and family.

Medjina the agent that handled my call was courteous and knowledgeable and made me feel that she cared about my problem. Great customer service. I’m recommending American Residential Warranty to all my family members and friends. They quickly resolved my issues. No worries.

My initial call today to the cancellation dept. was to cancel my account. But when I spoke to Cadean about my concerns, she was very professional, patient, understanding, accommodating and helpful in EVERY way, that I decided to stay with ARW. She was very knowledgeable and her demeanor was very noticeable and appreciated. I felt very happy and satisfied after my conversation with her. She's a great example of professionalism with a unique quality in showing care and concern! On a scale of 1-10, she's a 20!! Thank you Cadean!!

Good customer service. I was Greeted with kindness and patience. Carefully explained reasons for calling and explained offers provided by other services. She was very pleasant and helpful. She answered any and all questions that I asked of her. I forgot her name but she spoke really very well. We need more customer service representatives like her. I'm glad that I have this warranty service available to me and my family and friends.

The person I was talking to was very pleasant and professional. With the way she spoke to I would definitely recommend American Residential to anyone who ask me about your company. I have been with American residential for over a year and have never had any problems with anyone who has help me or contacted me in anything I needed. Thank you very much for your service.

It was really wonderful with Charlene. She help me with my needs. I would recommend family and friends.... Thank you for your help. It was great. I look forward to talking with you guys again.... Once again thank you Charlene for your help. You were great. Great experience with you.

Arthur ** was great! Very efficient and much appreciated! He answered the call quickly and was able to precisely walk me through what I needed to do. I appreciated the ease with which the call went especially because I am busy.

Didn't need to use them, but when cancelling it was pretty straightforward. Arthur helped me cancel. I would watch out on the "auto-renewal", it seems they wanted to renew automatically, but they called to confirm because payment didn't go through.

I spoke with several representatives at your office and finally after speaking with Andi I was able to get a resolution to the situation. She not only handled the problem but was able to have my refund sent directly to my account.

When Donna called me this morning, I was going to yell at her because you call me too much since my CC was compromised and I had to get a new one. Not to mention I'm not at home. Donna called me today to notify me I was paying too much for things I don't have so she fixed it for me! Thank you Donna for making me laugh during a bad time!

I called in to pay my bill and Donna provided me with great customer service. She was very friendly and nice. She answers all my questions. I would recommend this company and person to all of my friends. Thank you.

I have been with American Residential Warranty for over a year and the service is second to none! I've had two items to go out and ARW came through each time. I was referred by a member and would definitely recommend ARW to a friend!

When I looked at what American Residential Warranty had to offer, I talked to a couple of friends of mine who had coverage through some other companies and their coverage was comparable to what my friends were being offered. I went with them and when I first signed up, my experience was really good. Then recently,, I had an interaction with a sales rep which was less than satisfying. I had a situation where one of my payments didn't go through because I had switched my debit card due to some fraud and they weren't aware of it. I told the lady that I did not want to up my policy and she upped it anyway, which kind of torqued me off. And I haven't been able to get up with anybody to remedy that situation. So at the moment, I'm not the happiest camper with them. But I'm going to be taking care of that very shortly.

Buyer Beware! We purchased a home warranty from this company and it was money well wasted! I should have known when we waited on hold to purchase the plan, so long I was able to go online and purchase while we waited. About 15 Min later I got a phone call from a representative and when I said I already purchased online, he hung up on me. In addition to the warranty cost, We paid the $50 service fee for a company to come out and the warranty company to tell us that what needed to be replaced wasn’t included in the warranty. Start to finish that was 4 months and many, many phone calls and holds. We had a second claim, paid the $50 twice (after one of their vendors used our dish scrubber and vacuum to “get a better look”) and then again for the next company to come out.

Customer is perfect. Donna was great and handled all my inquiries in a professional manner. She was friendly and very knowledgeable. She gave all the necessary directions needed to help me make my payment on the appropriate date. I love ARHW.

I called to make a payment because I didn’t see it posted on the 2nd of March. Spoke with Donna. She was very pleasant and helpful. She helped me get my bill taken care with no problem! She explained my bill was already been paid, and my automatic payment is set for the first of every month and should clear within three days. I now know to wait several days after the first to ensure my bill is paid. Thank you Donna for all your help.

Updated on 03/12/2021: This is in continuation to my earlier review, I called 855/804-4447 yesterday and talked to Tulio in the afternoon who promised to resolve it. I did not hear from anyone. I had a missed call with no voice mail. 3/12 I called and talked to Ramon and he took all the information and assured me to get back to me. So, in a nutshell, nothing has been resolved.

When I first got American Residential, somebody called me back and told me I didn't have enough coverage. I thought when I was paying about $1,500 a month, it covered the appliances and everything. But they said it didn't cover certain things like the oil heater and stuff like that. I ended up getting more coverage on it. It was all right. But if I find a cheaper one, I’ll probably cancel them because it's kinda high. Right now, people ain't got a lot of money and I’m paying $109 a month.

I actually called and e-mailed ARW to notify them that I needed to cancel the policy. June was very helpful today in following up on the reason that someone had called me earlier today. She was very professional and understanding that we had to cancel our policy due to the fact that we had to cancel due to unemployment and she appreciated our service to ARW. I originally cancelled the policy in November any phone and also by e-mailed ARW as the gentleman requested. My husband received the mail the mail and didn’t look at the statement to see that I continued to be charged for this policy. It was only this last statement I received I noted the charge. I then pulled out the previous statements and noted the charges we on them as well. I then again called on 3/5/21, I explained as above and then also e-mailed as h requested. Thank you!!

Thank you so much for taking the time to talk to me. Kernst I appreciate how you explain everything to me. Because of Kernst I didn’t cancel my service with ARW. I hope I don’t ever have any problem like what I went through with my washer. Thank you!

Yes I had a good experience, I ask questions, my intentions try to get a better price. He told I unable to get done because I am on a fixed income. Maybe I have a better outcome next time. Hope it can be considered. Let me know for future...

These days when you call someone, you expect to wait forever before someone answers. So, it was such a pleasant surprise when Dave answered my phone within two rings. He was respectful and helped connect me to the right department to take care of things. Thanks Dave.

They worked with us so we could get a range fixed. We had a problem once and they settled the problem to help us. The man I spoke to today was very nice and easy to work with and understood what we were going through.

The gentleman that I talked to was very understanding and kind and helpful to my problem. His name was Arthur **. Very helpful and solved my problem. I would rate him a 10+. Thanks to him I can move forward with my claim. Thanks again. I will follow his directions so I can solve this issue and help me have some peace of security. I will highly recommend this company to all my friends.

I had bad experience with the claims department and dispatcher on numerous occasions. Contacted corporate and was blessed to speak Kernst. He listened to my problem. Was very professional in expediting the matter. Only because of his knowledge and compassionate I am continuing my policy. Need more employees to serve customers with the same standards. There should be a better system in place also for the wait time to speak with someone. I waited for 2 hours on a call. For me Mr Kernst if he's not considered as one of the most valuable employees in corporate he should be. I recommend your customer service employees have more training, even with their supervisors. I was told a supervisor would call me back within 24 hours back in the beginning of February and here it's March still no call what led me to corporate. Thanks Mr Kernst.

Pam was very helpful in getting my account back online. She took the time to understand what I needed because my card had declined payment. Thank you very much for the excellent service and for the time you spent with me.

Before March 9th, we had called for 2 weeks and got nowhere. Hang up in our face and lied to us about no contract that we had. When we spoke to DAVE about the issues we were having and the trouble we had, DAVE took care of us and the issue. Sent all information to us by email. DAVE we thank you so very much???.

I called American Residential Warranty for a claim, told them my stuff was messed up, and that I needed somebody to come out. That part was pretty easy. They charged me $55. They then processed the claim and I waited about two days. They said they would call me but I never received the call. They said they emailed me but I never checked my email because I told them to call me because I really won't be checking my email. I ended up waiting. About four or five days later, I called in. The rep said someone called me but I didn't have any records of anyone calling me. They said they didn’t have a serviceman in my area to fix my appliance. They should have known that when I first filled out the claim and told them my address. They should have told me they would not be able to service my contract. This was around the time that it was 20 below outside. I asked what I was supposed to do and they didn't know.

I submitted a claim a month ago (Feb 6th) and it was not processed. I contacted ARW BBB claim dept. And Tulio ** contacted me and listened to my issue. Researched it and kept me informed every step of the way. He also offered to waive my next service call fee for all the stress I went through. Tulio was patient, courteous and took the time to ensure my issue was resolved and my claim paid.

Wonderful experience. Mr ** was very knowledgeable and extremely pleasant. He answered all of our questions as there were many, with politeness. We would surely recommend ARW to any friends and family. Thank you so much we are looking forward to using ARW if needed.

Great. I like the service provided and also the convenience of the scheduled give and prompt and professional service. Thank you American Warranty for listening and understanding the issues that come up in everyday life situations and then helping to resolve them with much consideration.

Author ** is the best. He calmed me down and completed my cancellation request with class. I could not have received better and or more sensitive communications with a service representative. I wish all employees that have to deal with cancellation requests from customers were as effective a communicator as Mr. **.

I spoke with Mr. ** about my account this morning. He was very helpful, courteous, and has awesome customer service. I have been with American Residential for at least two or three years now and like always they are very caring, helpful, and patient.

My daughter's heater went out. It took us like two days to get ahold of anyone at American Residential Warranty. Then when we got them, we were like, "Well, she's cold and we need someone out." They're like, "Well, just to let you know, it takes 24 to 48 hours for us to find someone." We switched to American Residential Warranty from Landmark. Apparently, Landmark is a number one, which we didn't realize when we had them. When my daughter had a need, it was taken care of that day. Now with American Residential Warranty, they let you know right off the bat, "Well, we're sorry you're cold, but it takes 24 to 48 hours for us to find you a mechanic, a person."

Christopher was very helpful and polite. Your company however, is not run well. I called a few times, I needed immediate help and no one answered the call there was just a recording saying you were closed. It took a long time to get a rejection to pay for as well.

I called and I think my request was taken care of quickly. I told him why we were cancelling and I think it went smoothly. I will see as soon as I get confirmation. The gentlemen who talked with me presented himself very professionally.