ARW Home Reviews

The gentleman was very nice. I told him the reason I was calling about my washer was not repairable. The repairman had call you all. I had not heard from anyone. He told me, "Instead of putting you on hold I will call you back once I talk to the claim people" and he did call me within 10 minutes. Claim dept is making a decision on what my washer is worth. They going to get back with me. The gentleman I rate him a 10 plus.

Dave provided me with excellent customer service today... The reason I needed it though has provided me with ongoing frustration with American Residential Warranty. Most of my problems happen with the claims department. Very long hold times, no promised call backs and inadequately trained people with mis-information and the inability to make corrections to their system. Dave made me feel better, but the problem is systemic and needs to be addressed in all parts of the company. They told me they couldn't file a claim because my policy was new when it was simply renewed and I've had it for 4 years. 3 different calls, more than 3 hours total on hold... unacceptable. Dave, however, is great and should get a raise.

The Customer service representative did is good job listening and understanding my situation. Once I receive my check I will make this payment for April. For me customer service is everything! If I have good customer service I will continue my business with a company.

Agent was very friendly and knowledgeable while talking to me. If he didn't know the answer he put me on hold to find the answer. He acknowledged me by name and verified all my personal information. I would recommend American Residential Warranty to anyone.

The agents are nice but this company makes you jump through many hoops to cancel, waiting for phone calls back and then having to write emails to them lol... Sad in 2021 all this is required, clearly to try to manipulate people into keeping policies. Also my max warranty payout is only covered to like $800 per year I found out, which is absolutely insane since I paid $90 per month LOL. Had I known this company would barely cover anything I never would have signed up... My ac broke and I was told my max payout on my entire policy is $800 in repairs. Sounds like a scam.

Called this morning to get information for a neighbor who might be interested in getting a plan through ARW. The Rep who took my call was more than helpful, and very friendly. He was GREAT! He answered all my questions and was more than willing to help.

Excellent customer service and friendly. The person in question, Betty, was very helpful in remedying my issues. There were other issues that were addressed accurately. American Residential Warranty has one of the best customer service businesses out there. I would and have recommended this coverage to other people in the past, fact.

Great customer service from Andi. She was helpful and slowly went through all the options with me and sent me everything via email to review thoroughly. This is our second year with American Residential Warranty and they seem to be doing a good job and have been helpful.

I called Donna to find out if my broken valve was covered under my platinum coverage. I learned it was not. Normally you would get upset but Donna managed the situation real good. Not only I was not upset when We finished, I bought more services for future.

I was at the verge of cancelling my service with ARW after having a poor customer service experience a few days earlier with a rep who clearly didn't care if I stayed with ARW or not. All said, in speaking with Donna today, made all the difference; she demonstrated why I chose ARW in the 1st place; her professionalism, caring attitude, and demonstration that ARW does actually appreciate my business is why I'm choosing to stay with ARW & I'm rating you as a 5 star.. A Big Thanks To Donna! :)

I was having a problem with the phone line to ARW when reporting a claim. The line to the claims department was cutting out. I couldn’t understand a word. I called the corporate office and spoke to David. I was so relieved to get a hold of someone I could understand. He was patient, understanding, and helped to resolve my issues. Great job, sir! Thanks!

My husband and I were with another major service plan that cost More but delivered less. We are very pleased so far with our 4 and 1 bundle that will be used when the Covid numbers drop in our area. AIL is a solid reputable company and we also have life insurance with them. I highly recommend American Home Warranty!

Always polite people on phone when I call. Haven't had to use yet but hope my experience will be great. I do tell people they need this kind of backup insurance for emergencies. I spoke with Karen today about my payment. Everything went just fine.

I called to update my account information. I spoke with Karen to update my account information and she was very helpful and patient. She informed me about other promotional going on and explained in detail of the benefits of the service she was offering.

Attempted to repair or replace a garbage disposal in a timely manner and was unsuccessful. Replaced and installed the product myself and when I requested reimbursement it took a while before I received anything from the company. During the claim process there were no follow ups or status checks to assure me that the situation was being resolved.

Montana.

The American R. Warranty rep. Sharlene, was extremely helpful in my check issue. After discussing with my bank and calling back to ARW the check just cleared and was found as we were speaking. She is courteous and professional to listening to my check delay. You need more people like her.

I requested service on March 26. It had been three weeks, and I had still not heard from anyone. I've called off and on and could not get satisfactory help. I called again on April 16 with the intention of cancelling the whole account. I was on hold for over two hours, and still did not receive adequate customer service.

Thank you Arthur for such professionalism, listening skills and quick response in my need to obtain a copy of the Warranty. Also thank you for insight into my request to send me a hard copy that I can keep in my records. Many blessings to you and family as we all move forward in this life. -:)

He gave me the information I needed. He was very professional and courteous while trying to cancel my policy with the warranty company. He offered me other plans and I explained to him my situation and he understood. I don't have anything negative to say. I hope this goes through. Thank you again.

June was very helpful with my complaint. I was dissatisfied for a denied claim but she was helpful for providing options to rectify the issue. Once settled I decided to keep the service and fully understood my warranty package.

I had called three times. The people I spoke with could not speak English at all. I felt like if I can't understand you I don't need the service so when I called the fourth Dave answered. What a relief. Wonderful service. Took care of everything.

I have been having a problem with service for my dishwasher for almost a year. I finally talk to a gentleman whose name is Auther. He was very pleasant and helpful and offered a resolution for my dilemma. Thanks you very much.

She was very polite and professional. She made sure l was satisfied with the call. She wanted to know did l have any questions and was there anything else that she could help me with. I appreciate her service and her kindness.

Great experience and very informative. I would recommend this company to others. The person I spoke with was polite and patient with me. I am an older person and sometimes need people to be more patient. The person I spoke with was.

Good morning, to who it may concerns. When I call the company and spoke to Arthur he answer all questions very professional and had very pleasant attitude. You don't find that these days with companies, Arthur need to train others in term of customer service, my hat off to Arthur. God bless!

Dave was very helpful. He answered questions and offered other plans available. He was very patient with me. He is a knowledgeable employee who spends time helping customers. His employer is lucky to have such a dedicated employee. I would recommend him to other clients.

Arthur very nice and helpful, no complaints about his service and his helping me. Finally got a representative that listens to me! However American Residential Warranty has done nothing but aggravate me with the claim I put in number 18296041. They advised I was out of luck getting a repair and I needed to pay out of pocket for service and I MAY get reimbursed!! Spent over 2 hours on hold and got nowhere by service representative. Kept transferring me. Ask for supervisor and spent another 45 minutes to get cut off!! I then canceled my account!!

I have only had one (1) claim with American Residential Warranty but was very pleased with their service, their prompt attention to my heater that had gone out. The company that repaired my heater was also very prompt and made the entire bad situation - a good one. I would recommend anyone to American Residential Warranty.

Mat was the best of the best. He should get a raise!!!! I was going to another company but he assured me all will be well this this company 15 years and going strong. This Matthew guy really knows what he’s doing and he represents your company very well and I ask you to please give him a bonus or raise in his pay or do something for this guy because I just threw down another $700 plus into your company

I called all weekend with being hung up on and not told the truth. Not until I reached Margo this morning did it get resolved. She courteous and professional and really wanted to solve my problem. If I were you, I would move her to management.

Worked with Lady named Andy today and she was GREATTTT ,.. she upped my coverage and changed my date .. Thxxx again .. I’ve told you .. Thanks and I plan on telling everyone I know about your service .. thx much and have a good day.

Pathetic customer service. I have been trying to cancel my policy and wanted to go to AHS instead. I was told initially that I just need to send the cancellation request in email. I sent that. I followed up every alternate day spending hours on call for refund status. I was advised initially that the refund would be sent to title company. Then I was told, the refund would be mailed to my address. After two weeks, I followed up on my refund status. All customer service representation gives different response. Hence I requested confirmation in email. I am still awaiting my refund. NB: I can share details on my policy and emails to prove the genuineness of my issue.

I originally called in to cancel service and Andi was such a great customer service representative. She explained my policy and advised me of what my options were. So, I did not cancel. I just modified my coverage to what I really needed. Thank you to Andi for being customer focus.

Had a great experience with Arthur this morning. Both he and the first gentleman I talked to helped out greatly. I would highly recommend this company to my family and friends. I'm sure I will continue to have a great experience with American Residential.

I was notified that payment for warranty had not been received. According to my NFCU account checkbook, payment was made on April 4, 2021. Online account confirmed that the cashed was cashed on April 9, 2021. I spoke with Arthur regarding this matter. After checking a few sources, he offered to call me back after additional confirmation to tomorrow. He assured me that based on information that I provided, that the payment was most likely there -- but just had not been posted. I appreciated his efforts and his patience. Thank You... Lenora

We expressed what we wanted covered in this warranty and your salesperson told us all that was covered and the price was $349.90. When we received our confirmation in the mail it was not including our A/C. We specified we wanted that. Also the price was going to be more than what we were quoted. Not happy. Thank you for sending our payment back.

When I signed up on February 20th, 2021, I was told that I could start service on March 20, however when I called for service on March 20, they declined service saying that my service won't start until March 24 because there were only 28 days in February and they will still decline it on March 24th, because then it will be a pre-existing problem. I'm not at all happy with this run around they are giving me. Don't think very much about their integrity and am canceling my service with them.

The customer service I received from June was great. The questions I had was answered in a timely manner. June explained everything I did not know or understand. After my questions were answered June asked if she had answered of my questions. June thank you.

I had a problem with the work being done on my refrigerator. After talking to no fewer than 5 customer service people, I finally, after 2 days of calling, finally found one who knew how to listen to my problem. (Some seemed to be reading a script and some sounded like Robots. Others said they will get my contract and never come back, next thing I knew I was disconnected.) The customer service rep. that actually talked and listened to my problem and came up with a resolution was Hernst. If I have any questions or problems in the future I will ask for him, as he suggested. He is excellent. Thank you Hernst!

Customer service was very good. I have very good communication and understanding from my customer service person. Her name was Donna. Explained everything and make sure that I understood everything. What I recommend this company to my family and friends. Yes I would and anyone else if they would ask me. Thank you.

Andy was very helpful and explained we didn’t have the correct coverage but did get us the coverage we needed. We thought. We had coverage for plumbing but come to find out we didn't and she helped us with getting it and explained we couldn't use it now

Call was short, but Arthur was pleasant to speak with, he saw the issue I had called about, told me he would call me back after he looked into the issue. He did just that, called me back in less than 5 minutes, resolved my issue. He was very helpful and a pleasure to speak with

Technician very professional, happy with the job that was done. Andi was very helpful with great information, I will refer all my friends to American Residential Warranty. My air conditioner was out of order, the technicians worked in my attic in the heat of the summer, they got my house comfortable, job well done.

I had a very nice and professional gentleman name Arthur from the retention dept. His customer service was great. I wish that every representative you speak to on the phones would be as nice and pleasant as he was. They really need to take pointers from him. I would give Arthur a 5. Thanks so much Arthur for your great service.

Arthur was very nice and helpful. He tried to get me to stay but I do not want the warranty anymore. Too much money to actually get things covered. However the rep was polite and nice. No complaints with his customer service.

My first call to your co for help was happened by your Overseas help. I had to call back 2x to get to someone in the states and in corp to get to where I needed to be. Which is the only reason I haven't cancelled my account. Thanks to Dave in Corp, whom I ended up talking to saved this call. I specifically left my prior warrantee co for the reason mentioned above. Dave assured me that my experience would not be the same. Thank you Dave and the Corp office should thank Dave as well for keeping a new customer and giving the level of customer service one expects when spending hard earned money with a company.

Andi was great. She was able to resolve my account premium due date. Also she was able to go back to my sales call and explain my policy to me. By her doing this I have a better understanding of my policy and the coverage that I have.

Donna was delightful to discuss insurance with. She was very informative and explained everything we discussed, including prices. She was very friendly and wished me and my husband a good. She also expressed her sorrow about my husband's kidney disease. Thank you very much,

I was very pleased with the conversation I had with Dave. Very professional, very polite. Would recommend to my friends and family. Oh I was going to close my account and Dave make me an offer and I could not refuse to keep me as a customer. So he was very convincing. So I continued my service.

I would like to thank Kernst for the world class experience he provided me on the different services that this organization offers. He also conveyed the different policies in a way I can understand which would benefit me economically. Thank you guys for training your personnel in a quality way.

This morning I called American home warranty and a representative named Arthur answered my phone call and asked me how can he help? I explained him what the issue was and he was polite and professional in answering back to me.

I spoke with Karen today. She is very Professional. Thank you. Stay safe. I can't say that about everyone I spoken to in the past. She is the reason why I gave 5 stars because I do understand not everyone is educated to speak with customers. With that said I hope you guys can educate your employees. Thank you. Stay safe.

I had a service call for central AC here back in 08/2020 and never got the repaired or replaced advertisement. My unit was bought along with the house in November of 2011 was not older than 10 years old & I was told the total check amount was $300 Something. But it has furnace inside so it’s heating and AC central unit and that doesn’t cover replacement when I had $1000 cap for unit and didn’t understand why I never got any resolution or payment but the false advertisements on FIX, REPAIR OR REPLACE!! Claim/ticket #**.

Autopay was declined due to fraudulent activity on my card. So, I called in to pay my bill. Donna was so sympathetic and gracious. She really helped to lift my spirit. I am glad that I received her as my customer service representative.

Juane helped me today. He/she said we can get a $5 discount for next time. I noticed the email still came to Catherine and Katie **. Catherine ** (me) is the seller and Katie ** is the buyer. Property address is **. Mailing address for now is ** until we close. Thank you.

Excellent professionalism. All my questions was answered and I was completely able to understand everything. I would definitely recommend this company to my friends and family. Thanks again for all your help. It’s greatly appreciated. If I decide to add on any of your other products you offer, I won’t hesitate to reach out and inquire about them. Hopefully this brief description expresses how satisfied I am with the products, the customer service and in general the overall experience.

I called to add on to my plan the water/sewer line combo. Kernst was very professional and knowledgeable and quickly informed of the special that was being offered on this plan. He saved me money! I referred two of my neighbors.

Two claims denied because the technician was hostile towards the customer and made a false claim the appliances were abused then went on to make personal comments about the home owner. I feel betrayed by ARW but I know how to fix the issue. I’ll change to another insurance company.

JUNE was a great person to speak to and handle my situation. I am very happy to deal with such a understanding person. I have recommended several people, they are all very happy. With employees like June I am sure your company will do great. It's a pleasure to deal with such a professional person like June.

I had difficulties this morning talking with three different employees there and the fourth person I talked to his name is Kernst but before that they either hung up on me or left me on hold for 15 20 30 minutes which I haven't got paid other words reimbursed or anything. Didn't get no service so my experience early this morning was sort of bad actually. It was until I spoke to Kernst and he put every effort of his experience to work to help me as a customer in customer service which he did. I give him the thumbs up which will make the company better when people do the right thing. But there it is. I didn't get the service that you guys said you would render to your customers the public.

We are new to ARW because the extended warranty on our appliances ran out the end of 2019. Saw all the wonderful happy people on TV or heard on the radio and thought it was a good fit for us. We called about an old dishwasher and a fairly new microwave and were charged $55 each to have someone come out to tell us they did not work--March 08-2021. A service person came out a couple days later on the dishwasher and said that it was not worth repairing--we got a phone call telling us that a couple days later and saying that we would get $150 toward a replacement. We got the check on that yesterday.

After further consideration, my husband and I decided to cancel the policy. The representative I spoke with at ARW, Arthur, was very helpful in assisting me and explained the process clearly. I appreciate the excellent customer service he provided. Thank you.

The agent that assist me did a great job with assisting me. She was very helpful and very nice to talk to and she gave me some ideas for me to enter credit card on file so it can be charged when the payment is due. Great job.

I only have deal with the accounting dept. For my payment. Very nice. Respectful. Donna explain everything where I understood it. Michelle sign me up the service for both of my houses. They made sure I understood what I was enrolling in and what is cover.

I spoke with Andi from the American Residential Warranty Executive Office and appreciated and was very impressed by her professionalism, customer courtesy, diligence and knowledge of the provided coverages. It was a pleasure to speak with her. Thank you. Mrs. Cynthia **

Donna was very nice to me and I will tell some of my friends. And I appreciate the good customer service that you guys provide. And you guys answer and speak very clearly when asked questions with good and accurate speech. Thank you.

I needed to make sure my payments were being sent to the right company 'cause I had to change my debit card. I spoke with a very sweet lady name Donna, I got what I needed done.... Once again Thank you Ms. Donna.

I called the billing center and was transferred to Arthur ** who was excellent help. He had great communication skills, a pleasant attitude, and exceptional customer service. I definitely rate my experience with Mr. ** a 5. Thank you for your service. Have a great day. Mrs **

Andi was the rep and handled my problem very fast and was very helpful. I would recommend American Residential Warranty to everyone. They have always handled any claim we have ever had very promptly. Received an Email stating my credit card had expired and they answered the phone very fast when I called.

I spoke with Pam before on another call & this morning 4/5/21. She has a customer friendly voice & a willingness to help you. I hear through Pam’s voice that she cares to make sure she has answered your questions.

Arthur was very kind and generous. He did try and offer incentive in order to keep me around. Which I appreciate it but decided to cancel anyway due to personal reasons. The phone transfer was a little longer but as soon as I patched through I was done with the conversation fairly quickly which is great. Thank you!

I called this morning to update my credit card information. Mrs. ** was so helpful and kind. She was able to complete my request with no problems. She also had sure the payment went through before we ended to call. Great customer service.

When my Jenn Air stove quit heating I contacted American Residential Warranty and they arranged for a technician to check it out which he did. He determined that it was not repairable and turned the information in to ARW and told me I would hear something back in 2-3 days. When I didn’t hear from them after 3 days I called and was put on hold for an hour before I gave up on that call. After several calls and promises that someone would call me I was told my claim had been closed. I finally got through to a department who said they would review and get back to me. They said that all they would cover was $190.00 on my stove that was going to cost $4,000.00 to replace. That hardly seems worth the cost of the insurance. I had poor service and very little compensation. I am requesting a refund and will not recommend ARW to anyone. Dissatisfied and very disappointed. Joan **

The customer service representative understood my problem and was able to quickly resolved. She took the time to explain why my credit card had failed and once I provide her with the correct information, the problem was resolved. I am happy to be a member of ARW.

Mr. ** was very knowledgeable on what I need and he did a very good job on helping me. My experience was just fine and I would call again if I need any help. I hope all the service reps are as good as Mr. ** was.

June, was very attentive to my needs and was very patience to me. I Thanked her efforts to help me get my information correct. Thanks to June she was very efficient in her ability to help me get the corrections that was changed so That I could continue to do business with your company, satisfactorily I applaud June for her caring for to help me to complete my business in very little time that we talked. Thanks.

Worst company ever! Once you sign up, you will never hear from them again. They also will auto-renew your payment when you didn't authorize that from the very beginning. There is no paperwork or anything on my account saying that I ever authorized the payment and now they are telling me I might have to "wait up to 30 days" to get $949.80 back? You must be crazy. Stay away, they just want your money and you will never hear from them again!

Representative June was very helpful, polite, and knowledgeable about the products. She listened well. She was able to get me extra services that are indeed needed when you have an older home that can have problems come about that are unexpected and can cause an inconvenience that is very troublesome.

I was very pleased with the service given by March today. If it wasn’t for her I would have felt a lot worse than I do now. Unlike the representatives before her, she answered all of my questions and explained my account with things that I was not familiar with. After speaking with her I was confident that I made the right decision with coverage from American Residential Warranty, And now I’m considering other options to add to this coverage. Thank you Marge and ARW.

I received complete details on my Home Warranty and additional information on Exterior and Interior Water Line coverage in thorough detail to understand the full coverage and associated cost. I will definitely consider ARW's Water Line coverage for future business engagement. Thanks to Ms. **.

Their customer service seems okay, but I wish they would send me the contact information and the paperwork on my warranty so I would understand exactly what's covered.

I was transferred 3 times and had to call back twice. The longer I stayed on the line, the more I grew impatient. When Arthur answered my line, not only was he professional, but he was patient and understanding. It would be nice to have more people like him working in the company.

Young lady was extremely personable and professional. She was very friendly and patient. She handled the call knowledge of how to get my information recorded properly. You need more employees like her.

Marge was very helpful, she was very understanding. She escalated my problem to the right department. While I had tried for 3 weeks with no success, always transfer to the wrong department. On the phone for 4 to 6 hours even having the phone to hung up on me. And having to call back and put on hold for hours. No one should have to go through such a thing. More people are needed like Marge.

I called to update my payment card, the agent, was professional, and friendly solved my problems, I am very happy to have have this company take care of my home repairs. A company I can can afford to use. John

I called your customer service number and was told that only one fan was under the warranty I have from your company. I then called to cancel my policy and the guy was of no help either, he said it showed my house was build in 1971 and because of that, my fans were too old to be covered. I explained to him that those fans were replaced within the last 3 to 4 years max. I then called your corporate office and spoke with Andy, She was very helpful and understanding and she said she would email someone to escalate my issue.

I talked with Arthur about my particular issue and he was kind, courteous, and helpful. The one phone call cleared up the issue that I called about. I want to thank Arthur for all of his help.

June was very professional and kind. June was the only one that explained the process and took it a further to handle the problem. I am very glad I was able to speak to June this morning, because I have been deal.

Excellent work, inexpensive, easy to call on, and very efficient. No problems whatsoever. I enjoy working with American Residential. I was at one point disappointed, but I appreciate what you do. Thank you for all the hard work. And thank you for working with me.

I was transferred at least 3 times before I reached Author. Once I reached Author he was very knowledgeable and helpful. He asked all of my questions and was very pleasant. He told me what I need to do in order to have my matter taken care of.

Arthur was polite and apologetic for the trouble my family and I had endured. He was understanding and contrite. The subcontractor was a scam artist and the other ARW employee argued that plumbing stoppages are not included in my platinum premier package.

Without People like Dave ARW doesn't have a Business...He would be a Very Good Supervisor or more in running a position in any company...

Today I spoke with a man named Arthur who understood my request for billing information and presumably directed someone to send that information to me. My interaction with Arthur was clear, purposeful, and I hope ultimately successful. I also conveyed to Arthur my dismay at being bombarded with spam calls from ARW after I sold my house. I have not purchased another home, due to market conditions. If I do, although I will remember a positive interaction with Arthur, I will also remember the harrassment I received from your sales representatives which lasted over three months.

Arthur helped me with an issue I had regarding my account with ARW. He was very professional and attentive and assisted me with any questions that I needed answered. Arthur is also very knowledgeable in his job. So thank you Arthur for all you do. Best regards, A happy customer!

Mr. ** was very kind. And considerate about my situation and I appreciate everything he did. He took the time to find out everything that was going on with my bill. I love everything he did for me. Thank God for people like him that is so wonderful!!??

Mr. Arthur ** was very helpful. Telling me what I needed to do to cancel the policy, apologized for things not working out. Explained it the request would have reached him he would have taken care of everything before it came to the point of cancellation.

Pamela was helpful. I never received copy of my warranty due to new customer and she was able to email me and send me a hard copy. Also explained the services that are covered with my current plan. Pamela also updated my email address due to the current one was not working. Offered ADT but if currently have it.

Andi was very knowledgeable, courteous, and patient. I needed some explanation on different ways to make a payment. (Due to the pandemic, my husband and I had to make some adjustments in our billing way.) Andi was very helpful, as I mentioned, after her explanation, I was able to make a decision. She is an asset to your company.

Spoke with Arthur regarding reason for my call. He was very professional and courteous and understanding of my reason for not renewing my contract. He made the best offer to maintain my business but I advised him I had made other arrangements.

American residential came out and worked on our washing machine and dryer and have had awesome results. This has been last year. No I take that back. It was a year before 2019 I believe. Anyhow they were just awesome and very professional, I highly recommend them..

I spoke to someone name Art. He was very patient, good listener and very helpful. Being so helpful I would recommend this company to family and friends. I had bad experience earlier this year and this is the first time this happen but he apology and explain to me what happen. Very well. Thank you Art.

I took the plan with highest coverage and most expensive plan. 125$ per month. When my fridge broke down, they charged 55$ and didn't even touched refrigerator (forget about fixing). Customer care keeps deflecting calls and keep giving excuses. Never seen such a fraud company. Now struggling to get service disconnected.

Arthur was very professional. He went above and beyond to help me and assure me that everything would be handled appropriately. I would definitely recommend your company to anyone. When I needed help your company was right there to provide the needed service.

We made a claim to American Residential and everything went well. Technicians came in and replaced a part. They were clean, professional, and very conscientious about the device. I was gonna get the ice machine on my refrigerator done too but American Residential said it didn't fall under the policy. I wish they could have disclosed that before. Being that I don't have the contract, I can cancel at any time. This was a little disconcerting.

on 3/24/21 I talked to Tiffany for the first time and requested information for your home warranty plans. Tiffany was very patient, knowledgeable and helpful in advising me. Today I talked to a very pleasant and helpful gentleman that answered and explained several questions I had in regards to your contract policies. I am looking forward to working with your company on upcoming mechanical problems in my household.

The experience was good. The people that I spoke to was very professional and clear on explaining themselves and their business. The people I spoke to was Brian ** and Kernst. The both of them were very helpful to me and explain my options and in the way where I was able to understand them. The guys professional and l think that they or a great asset to your business.

Was very helpful and researching my questions and providing a answer. He acknowledge my concerns And even though he did not have the answer he placed me on hold and Reached out to someone who could provide that information. When he returned he apologize for having me on hold for that timeframe and provided me the necessary information in order for me to come to a conclusion in regards to my concerns.

I recently switched to American Residential due to issues with a previous company. I called with a Billing question and spoke with Kernst and he was very professional and resolved the billing changes in a timely manner. He really took time and resolved the change accordingly.

I called to cancel a plan that I no longer needed and Arthur, the customer service rep who assisted me was able to get it done quickly and easily. He was very professional and understood exactly what I needed to have done.

I spoke with Karen this morning when I needed to update my payment information and she was absolutely the best and also asked about my concerns! I would definitely recommend American Residential Warranty to my friends and family. I am pleased in choosing ARW.

Took time and explain the rules and regulations of American Residential Warranty. She was prompt with answers, calm, cool and collective even after I was upset about a previous call which I was given the wrong information and purchase something that I didn’t need at that time and was offered a refund if I want it yet but instead I just upgraded my policy.

I appreciate Karen. She done a great job even though hearing wasn't real good bc my phone. It was a great experience and very helpful to me and she was very patient. I got everything I wanted settled out and order.

Arthur was terrific. He was helpful and to the point with my question. He made it easy even though I was calling to cancel the policy (due to a change in my circumstances). The process for both signing up and cancelled were very pleasant overall.

Fast service. Explain everything completely. Friendly service. Greeting very nice. Listen to what I had to say. Very understanding. No holding on phone for long time. Handle everything fast. Great connection. Hear clearly. Explain everything to me patiently. Said goodbye. Have nice day.

Mr ** was professional and helpful today on our conversation. He asked me what it takes to stay as a customer, I had no idea. Not that I was expecting something, but he did not offer me anything. Which I am fine with.

I appreciate the customer service that I received from Megina, she was very nice and professional and assisted me and resolved my issue. The experience was great. She was knowledgeable and courteous. I would recommend your company to other friends and family.

When I had a problem with my standalone freezer, I spoke to American Residential to put a claim in, and they told me I didn’t have coverage for that. It was odd that I would cover every item but one. But then, it turned out good. I pulled the plug out and let it defrost and it was fine. I didn't have to put a claim in then. I was very satisfied.

Very satisfied with the call and the representative was very nice and polite. Great to be a part of American Residential Warranty company. I would recommend to my friends and family. Keep up the good work and to have great staff members to reach out to me.

I called on Saturday morning March 20 at 7:30 AM and Saturday for service on the oil burner. I told her that two years prior when I had American home shield. They replaced it and I wasn’t happy with the part or the service and so I fired them after the third time they came out about that part. It would be be in July 2019 that I joined your organization. This Saturday would be the first time I called for service and then I was told by your customer service department that it would not service it so I said to her give me a number for their headquarters because I’m going to cancel you take my money and you don’t wanna do any work for what you put what you said in the contract you would.

Experience. Was excellent the customer service was amazing. He was patient. Very helpful. Made sure before he got off the phone with me that I was pleased. And Happy with the plan. l would love to keep as personal support. Mr. **.

Author had great customer service and took care of all my account needs. Thank you American Residential Warranty. If you all ever need anything when it comes to a home warranty feel free to reach out to American Residential. They’re very helpful and they know everything when it comes to home warranties.

After working with several different people and finding out that the number I was using no longer is covering my policy. Which no one at that number told me, I was able to speak to a rep named Kenrnst Who helped me solve all the problems that I was experiencing. Great job. Thanks.

Ms. ** was professional, courteous and patient. She waited as I checked to verify/confirm the payment had been made as of 3/19/21. She said she would notate the account. As other concerns it seems a great idea if customers were contacted with follow ups concerning claims. Information is provided for repair companies that are no longer in business or answer the phone. The customer then has to again contact you to start over again having lost several days.

At this time unfortunately I chose not to rate this company due to many issues that I have experience with your company. When trying to reach someone first thing I get transferred too many times and having to keep repeating myself and on other occasions get left hanging on the phone or either get hung up on. I have tried repeatedly to get this issue resolved or for someone to reach out to me. But I noticed this company have no problem with getting their money from my direct deposit each month but unfortunately I can’t the service now try explaining that I’m tired of playing telephone tag. You all would not like this happening to you or a family member of yours. I would truly appreciate if someone can please get to the bottom of handling this situation. Thank you kindly.

I spoke to Karen in the billing department. She resolved my issue and transferred me to the correct department for further assistance. I appreciate the fact she was able to identify my issue quickly. I also was happy the call was answered quickly.

Tamela (I believe that was her name, sorry if wrong) was very helpful with meeting my account needs. She was kind, courteous and knowledgeable of services offered through American Residential Home Warranty. I have had to utilize this service in the past and I was very impressed with the speed of their payment so our problem could be fixed in a timely manner.

I‘ve never been more impressed with a marketing call. Yoldine knows every facet of your company’s services. Her ability to answer every question completely and concisely gave me more confidence in the decision I made to go with ARW in the first place, even though I’ve yet to make a claim. Kudos to the HR person who recognized Yoldine’s communication talents and hired her.

I used this warranty for repair of my range. Putting in a claim was easy. They listened to my problem and someone was sent the next day. The repairs were made and left all clean. My problem was solved. I would recommend you to a friend. Thanks.

Nice call, however, your company needs to be PCI compliant and end recordings of calls and not repeat the customer credit card information out loud. What should be done is asked the client to repeat their credit card information when it is not understood.

Pamela emailed me all my documents for ARW to make sure I got them and also sent them to my home address. She was great and went over beyond for customer service. It's my first time working with this company and they have been responsive to any call I have made.

Trash. They are not here to help you at all. When I explained to them that their contract had nothing specifically stating the pool/spa combo was included in the INTERIOR portion of their limitations of liability, they claimed that it fell under this category because they said so. American Residential is not here to help you, and they only cover “repairs” to small items you might break on your appliances that you can pick up at Home Depot and replace in seconds for yourself.

When I called to cancel my and my mother's policies, Arthur was extremely nice and cordial. He tried to discuss why I was cancelling and attempted to see if he could help. I told him I had numerous problems since I signed with your company and that I no longer want to hassle with it.

Many Thanks to June for processing my cancellation today. June was so kind and professional and offered me other plans but we decided to cancel anyhow as the price is quite high for our limited fixed income in retirement. Again-many thanks to June.

When I call to cancel my warranty Ms ** was EXCELLENT and very professional with handle my call. I wish she was the first person I talk to when getting my warranty. She explain everything to me. Spoke very clear. Told me to always read your warranty so you have a clear understanding on what is covered and what's not.

Arthur was excellent. Great customer service; professional, courteous and knowledgeable. My question was answered and a new declaration page was emailed to me immediately. Very happy with the service so far! I would highly recommend the company based so far on stellar customer service.

I had the pleasure of speaking with Arthur today. He was very polite. Made sure he answered all of my questions and explained how it would work for my ac units. Did not pressure me but made me welcome to come back if I ever changed my mind about the warranty plan. It was a great pleasure speaking with him.

I have been looking for a home warranty and American Residential Warranty is one I am lookin into. They asked me for a $20 deposit, but also charged me for the annual fee before I had confirmed that I wanted the policy. I called them and spoke with Arthur. He was very helpful and professional and helped me to cancel the policy. I may still go with them, I just have a little more homework.

She help me to better understand my policy. Mrs ** was very helpful and y’all business need more representative’s like her. Mrs. ** was very friendly, Patient and caring. All I can say as I have before need more like her... I feel that she should have her name on the roof

We sold a property and canceled coverage for that address. I had made several calls to accomplish this and my last call with Donna was great. She was very thorough and professional as well as friendly. She also was able to confirm that the company had received my request to cancel in writing. I hung up very pleased.

Conversation on cancellation. He was very helpful and understanding of my circumstances! I do not want to proceed with this conversation at this time so please accept my sincerest apologies! I think you could make this a little bit easier!

Sit on hold several times, more than 4 hours with AIG when your commercial say if it can't be fixed and you say replace it that is what it means. Had to call local guy to fix furnace ourselves at Christmas time.

Thank you Kernst for helping me onboard my home to new policy. Kernst helped me choose the best plan that meets my needs. Kernst assisted me by staying in call and getting the required documentation needed for my work.

Customer service agent Donna, was very customer service knowledgeable, very detailed, and customer service friendly. She listened to my concerns. And answered every question that I asked. She directed me to Departments where I should go, and then she made a sale, by offering me another plan, would give her kudos.

Today I spoke with Dawn. Hopefully that's her name. Maybe Donna? However she was pleasant and very helpful, with that being said, I never have any complaints with any sales representative. I'm always informed with the latest promotions and ways to save money. Thanks for making our home feel like a true priority. KEEP UP THE GREAT WORK!

Recently had a problem with my HVAC unit and was told it needed to be replaced but the warranty company said that the part that was bad was not covered and would not replace the unit. Recommending to my friends and family not to ever use this company.

When I called I spoke with Kernst and he helped me reset my account. He asked if there was anything else he could help with! Love this company and their customer service team, every time I need to call they are always happy to help!

The young man I talked with was very nice and knowledgeable. I'm happy to be with a company that cares about the clients. I was concerned about what was on my contract and he went over it completely and answered all my questions.

Kevin was very friendly and knowledgeable. I needed to upgrade my existing warranty and Kevin explained in detail the differences in the platinum and platinum plus plans. He also did not pressure me to upgrade more than I was able to afford. He was also very patient with all of my questions and answered them completely and courteously. Very pleased with your customer service and would recommend your company

Calling in about updating my billing option, Dave was very helpful in getting me the right website. ARW is somewhat dependable but hoping it will get better. Again Dave was an excellent representative of ARW. I have nothing more to say about ARW, other than looking forward to becoming assured that ARW will be there when I need them. I need not have to wait 2 or more day once I have put in a request. Time is of essence on some things that need repair.

I was not pleased with service received in February, wrote bad review and today, March 16, I received a lovely call from Kernst, Customer Support Department. Kernst had excellent customer service skills, he explain Company policy and apologized for any inconvenience or misunderstanding and offered me $55.00 voucher toward my next service call and $10.00 toward next monthly premium. I accepted the offer...he was very professional.

Would not cover any part of my central air repair. I want to cancel my policy as of 3/16/21 said would not cover because of coil issue that I had to pay which I understand but your company should have covered outside repairs.