ARW Home Reviews

I have been without a dishwasher for over a month now, after having paid my deductible to ARW. They sent out A&E, who did nothing but break the dishwasher further! Now, on top of having a dishwasher that doesn’t run, the top rack is broken. There has been standing water (now mold infested) in the bottom of the appliance for over a month. The part A&E claimed they ordered never came. They pushed my appointment out WITHOUT BOTHERING TO NOTIFY ME twice, by two weeks each time.

Sharlene was very helpful. She was a joy to talk to. My personal experience with ARW has been ok. I’ve made 2 claims so far and they were both covered although I had to make the repairs myself. Not ideal, but I got it done.

The customer service representative Karen was excellent. She must be a mind reader. I was on the site ready to update my cc info and she called and made my day so much simpler. Kudos to Mrs. Karen. We have not had to use the service as of yet but I'm looking forward to having the interaction with the company's professional providers.

Thomas from Corp Office helped me to rectify a problem I had. He was both courteous, friendly and extremely knowledgeable. He stayed with me on the phone until I was happy and my problem was taken care of. He also helped me to purchase a Deluxe package which further covered my home. Thank you, Thomas and Happy Holidays.

If possible I would give you NO STAR on this repair. You've had my Apple Computer since September, and it's now December. I'm on hold right now with AWR trying to resolve THIS ISSUE. AND this is after holding yesterday for about an hour, and being Discontinued!

Since the 1st call to your company, I have had nothing but great customer service. Each associate I talk with is very nice and respectful. They are so helpful. This is why I will enjoy having you for my home warranty. AHS will never match this. Thank you for your service.

Mr. Domonic was extremely helpful. The service tech on my claim never showed or called to say they were not coming. I called to cancel my warranty, however, Domonic shared that I could reschedule with another contractor.. He is extremely knowledgeable and was very supportive acknowledging my frustration. Thank you, Dom.

So I called in today to change my coverage to Deluxe bundle coverage and I spoke to Mr. Dominique and I just wanted to say that he was awesome. He deserved 10 stars. He was very knowledgeable. Very patient. He was just really really awesome. I appreciate everything that he was telling about the company. Overall he was great.

Thomas contacted me by phone in response to a message I left on the ARW website. He truly exceeded all my expectations and provided what I call excellent CUSTOMER SERVICE. Prior to retirement, all of my job experience related to customer service in one way or another. Thomas's help showed me that care of the customer still exists. He was also very personable and that rates high in my book, as well. Thanks, again!!!!

I had a great service call with Karen. She was delightful. She was easy to understand. She was very thorough in the information that she provided. She gave great advice and she has me well prepared for initiating a new contract later this month.

I had a pleasant experience when I reached out to ARW. I was calling about my payment and was pleased with the service that Sharlene provided. She was able to help me with my issue in a very timely and professional manner.

The hold time to get a representative is too long. Once you get a person to speak to they are helpful and professional, they will get your problem solved. Spoke with Charlene on 12/1, she was great. Thank you, thank you, thank you!

Domonic showed the utmost respect for me and my mother! He went through and explained until we understood all that we needed to know! So professional with excellent customer service and just showed care and compassion! Thank you and God bless.

I feel so frustrated with this company.... The only claim I file it was for my refrigerator, after 8 months, dozens of calls and charges, they never got my fridge replaced and only closed my case as easy as that without any notice nor any solution.... So disappointed!!

Dominick tried very hard to satisfy any need I may need or want, in order to keep my business. He is a 5 star employee when it comes to customer service, Thanks Dominick! But I disagreed with my claims handling and do not want a repeat performance, I tried to reach a manager or a supervisor to no avail. All numbers given to me only lead to my frustration of only reaching another regular customer representative. I now want account # ** not to be renewed or money debited from my account after its expiration of 02/14/2022. This is to serve as non renewal/ Cancellation notice. Time is of the the essence. You no longer have permission to debit my account. Dora

Good afternoon. I spoke with Karen. She has awesome customer service and meet all of my needs and also got me extra coverage. Great experience, Great customer support and she solved all my problems and answered all of my questions as a new home owner.

The representative I spoke with was both helpful and personable. I was very impressed with her customer service skills. I am disappointed that I cannot recall her name. She did tell me. I would greatly recommend this representative for future services.

Your representative was very knowledgeable. She informed me of things that I didn't know. She set me up with automatic pay. I will recommend you company to my friend. Great experience. I told your representative that I would mention her name but I forgot it. Give them all a 10. Thanks.

Every time I called the phone line is distorted and difficult to hear/communicate. I waited 58 minutes on hold only to be disconnected by an operator in dispatch dept. I was ready to cancel my policy because it is useless if I cannot use it when I need it most. June in customer service was excellent and the only reason I am still a customer. You need to have a customer website where claims can be logged. Very disappointed my experience of ARW.

The customer service person made a difference in my continuing my service with ARW, I will always reach out to her (Donna) in the event I have other issues. I don’t like the disconnect when you put claims in, and when you get someone, you have to wait forever for someone to come out.

The experience I had was great. The young lady was very helpful and attentive. She made sure I was ok and everything I ask was answered and taken care of. I told the young lady I could not afford ARW at the moment and she offered money off for me to be able to keep it. I told her I appreciate the help but I needed to cancel right away. I am experiencing a hardship at the moment and will pick ARW up in 3 months.

It took three days and talking to six different people to hopefully be able to file a claim. The only one that was able to really help me was June. She was able to get to the bottom of the problem. The rating does not apply to her.

My experience with Donna was awesome. She was very kind, polite and courteous. She is also very knowledgeable about the different plans and programs that ARW offers. Very detail oriented and took the time to ensure that I understood the purpose of our conversation.

Ms. Sharlene was extremely helpful explaining to me what I needed to know concerning my payment. Her customer service was genuine and I felt assured speaking with her. We need to have more good hearted people working in customer service like her!

I was upset when I called because I wasn't happy with your initial offer. June provided excellent customer service. My issue was resolved and I will continue as a customer. I would recommend ARW to a friend in my community.

I was very satisfied with the service I received. They were always available when I needed service. They were kind, respectful, professional and considerate. I felt like I was in great hands with American Warranty. I would definitely recommend to all my friends and family.

Sharlene was very helpful and polite. She will have me recommend this company to all of my friends and family. Thanks for being courteous. The company has been working well with me on a couple of things that have needed fixing and I have gotten them fixed. Thanks again Sharlene for your support today.

My sign up was fast and efficient and Sharlene was nice and helpful. Now we'll see how good the actual service is. Because my Sears warranty was dishonest, and I was hesitant to try another. I gave it a go, and I'm hoping for the best!

She was great and very helpful and thoughtful about my situation and I also spoke with a Karen. She also so was very helpful and knowledgeable about my situation. Those two young ladies were a big help so Thank You LADIES.

The payment method tied to my account had been hacked! I called to update it! In a time when good customer service is hard to come by, Sharlene showed me that good customer still exists! She was very polite and professional!

Had to update account info. The representative I spoke with was very kind, and helpful. I would recommend ARW to friends and family. I have always had a great experience with every representative with every phone call I have had to make.

Great Customer Service. On time tech was very professional. Work was done quick and fast. I was very satisfied with work that was done. I will give an referral to friend or family. I'm very pleased and grateful for the service provided and look forward for future service in my home in the near future.

I spoke with a Sharlene and I received customer service from her second to none. She was nice and polite and very informative. Thank you for how you treat your customers when we call in. Having Reps like Sharlene make you feel you are being well taken care of. Stay safe.

Sharlene was very helpful and very pleasant on the phone. I just had to update my credit card information since I had to get a new one. She was more than helpful. I have been dealing with a plumbing issue also that hasn't gone as well. The first time out, the plumber couldn't fix it, had to get a bigger machine out. I then had to get this approved by another department which took almost a week. Also, the wait time on the phone is pretty long.

Sharlene was a great call. Was quick. Will continue to recommend friend and family to this company. Never had any problems with service. Will get more service. From them in the future. Family recommend this to me. Sharlene was funny. Bright on the phone. Nice air about her. Like talking to her.

I was very fortunate to connect to Majorie in customer service. She cared & understood my state of mind concerning the frustration & bad experiences & misinformation I was given by the Claims Dept. And when I request to speak to a Supervisor, my issues were not resolved. Your company needs more people like Majorie. It's important to know that someone at the other end cares.

This person was so understanding and I needed help on my acct. She was right there. When I needed. Thank you very much. Every time I needed help you guys are always there for me to help. Doing business with this company is awesome.

June was very professional and was able to help me get plumbing added to my account and also answered my questions about when I buy a new home about transferring my coverage over to the new home so that it will be covered.

Charlene was very thoughtful & listen well to my problem. She was very professional, answered all my questions and made the changes that needed to be made. I was placed on hold for a short period. She apologize for the wait.

Sharlene was very professional and made me feel like family. Her personality is amazing. Also I wasn’t passed around from person to person therefore that’s a plus in my book. I’ve been a customer for 10 years and today’s experience reminded me why.

Claim was submitted 8/26/2020 for plumbing issue. ARW could not provide service because of the Covid19. I been calling for year for my refund $55.00 all I get excuses my I haven't received my refund. My next course of action is NYS Attorney General Office.

June did an excellent job on answering my questions and her Knowledge on my concerns. She did a great job. June explained The question I had on the claim process. So when June transferred the call I was calm on what to expect.

Sharlene from billing was so awesome. She made things easy to understand. She has the perfect voice and very understanding. Yes I would recommend more people to American Residential Warranty. You have a great team and I'm thankful to you all. Keep up the great work. Again thank you.

Sharlene was great and understood my concerns. Also, she was polite and patient when helping me. Sharlene explained the option to use a debit card versus using a checking account. With Sharlene’s knowledge about her job saved me $3. I really appreciate her kindness and willingness to serve ARW customers.

Charlene provided excellent customer service. She understood my situation and resolved it quickly. She went beyond and stayed with the call throughout the process. I will pass on my satisfaction to my friends. Please let management know how well pleased I am.

The person that waiting on me was so nice and help me so and she made me LAUGH. Her name was CHARLENE. I hope I spell it right. She deserves a nice word. THANK YOU. She able to help with my card. I knew the 4 numbers on my card but I said it backward so she told me I had the right numbers but I said it in the wrong way. She made feel good because sometimes I forget things.

What started off as a rocky start ended up turning into a great experience. Somehow my account was not updated however with the world class service I received from Dominique today all is well. My claim was paid timely, my service issue was completed and I’m a happy camper

I was very pleased with the way the agent Charlene handled my concern. She listened to my concern and after research was able to tell me what happened and how my concern would be handled in the future. However applying a charge to my credit card and I hadn't authorized it made me think my account had been compromised without my knowledge. I noticed you do not sell customers information and I am thankful for that but I was disappointed that my information within your system could be used without my consent.

I was given the runaround and went back and forth and spoke to six people before the issue with my account was explained. The last person promised that I would get a call when everything is corrected. I have not received the phone call. I cannot file a claim until until my account is corrected.

Today I called to cancel my warranty plan to request a refund because I had so many issues with the company. Thomas took the time to go through each and every call to get a better understanding of my complaint. He stayed on the line until my issue was completely. Thomas did an amazing job and he heard me as a customer. Thomas helping me today is the only reason I decided to stay! Beyond happy and bless for Thomas and all of his help.

Past 3 years no problems with service, however this past year not at all satisfied, claims not taken care, after dropping service monthly funds continued to be drawn from my account. Long wait time on phones, unable to get to right department, constantly being transferred back and forth to departments who could not assist me. Then spoke with June in corporate office who was able to assist answering my questions as well as directing me to another department after a good sales pitch to remain with the company. Unfortunately my husband was fed up with the service rather non-service we received and cancelled our account.

I am happy with my experience my representative's name was Sharlene. There is one problem though there seems to be an issue every time it's time to make a payment. Hope that gets resolved soon. The money is always there on the third Wednesday in each month. Don't know why there is an issue with pulling the funds.

Karen was extremely professional and polite. She understood exactly what I expressed to her about my experience. Karen deserves the highest and best rating for her caring attitude. May God Bless you on your journey to success as well Karen.

Karen was very helpful, polite, and business! A great spirit for the company! Need more of her personality in that position! I really appreciate her kindness, high energy, and very pleasant to talk to! Thank you!

I had a good response to my question, she was very pleasant to talk to, she answers all my questions and concerns, and I would recommend a friend or a family member, thank you for your patience with me. I truly appreciate you.

I had the best experience ever with this company. The employees were very professional and helpful. Although it was a lot going on that I needed to have done with my account. The man knew what he was doing. He was very appreciated. I'm honored to be with the company. I feel really secure.

Sharlene was very helpful and delighted to have spoken with a person who was understanding, respectful, and great communication skills that would make me want to refer the world to her great level of service. I am pleased and thankful for all of your help. Thank you..

Mrs. Karen help me today keep my bill from lapses today with a courtesy call which was great. I am happy. Love my service. Happy to have my home warranty. I just had a service happy this past weekend. The service advisor that fix my dryer was very fast with service, had great knowledge on what he was doing and friendly service.

Mr. Authur R. Was excellent customer service, very professional and helpful. It was a pleasure doing business with this company. I am very happy to have this residential coverage for my property. We thank his time and his patience to answered all my questions. I recommend ARW Home protection.

Karen is the best. She has a great attitude and is very customer friendly. She is very positive and does her best to keep the customer happy. I would love to contact her directly if I ever have any issues with my home.

Everything was explain well and good courtesy. The plan is appropriate for my budget and right for the items covered. I will think about getting the video ring system installed in the future in order to protect my home. The customer service is excellent as well and always accessible over the phone. I recommend this warranty service to anyone looking to cover items in their home.

Needing some policy information, I called the Customer Service number, and was connected to Arthur, a Customer Service Representative. Arthur was respectful, knowledgeable and very helpful! He answered my questions, and gave me great advice. Thank you, Arthur, for all your help!

Very happy with customer service today.. She was very efficient and understanding of my situation! I will definitely recommend you guys to family and friends. Thank you all for all that you do to service the public. Stay safe and be well.

Since September 21st I haven't received anything from ARW to view my coverage. Also as result. After talking to a customer service representative I was given great information about my policy. I don't think I I would like to do business with you all. I found out I have to pay a lot more to get the deluxe which wasn't explained from the beginning. I wish I knew that from the beginning and on top of it all my policy wasn't mailed to me as promised. Thanks, but no thanks.

Karen Was very professional. Very knowledgeable of the job and took care of my business. She made me feel comfortable she made me feel that my account was secure. She went over my account with me. She was very helpful.

I called in on a complaint concerning my refrigerator and I explain the situation, to the rep. and he was very understanding, he share some very good points, so I decided not to cancel after being a customer for 3 yrs.

Domonic was very polite, attentive, respectful and knowledgeable about my situation. He was very helpful and listened to my concerns. I wish all representatives were like him. Domonic found solutions and eased my mind. The final results of his assistance was satisfying and pleasing.

Sharlene, your representative was very respectful and explained why I had not receive a bill for the month of September. Reason being a problem on their end. Sharlene was able to set up auto pay from any bank for the future in order to prevent this from happening again.

Karen was most helpful today. I had recently hurt my foot and couldn't walk. My payment was late due to this incidence. She was very helpful in giving me time to pay. Thanks so much for listening & understanding my situation. Karen was very nice. Thanks again.

The customer service lady I worked with was knowledgeable and thorough. She even followed up and on call days later! They are consistent with their promises of services as well. The prices are competitive and the emergency line answered quickly too. I would greatly recommend their service and will continue to use them thru many years. Thank you for your assistance on my call.

Refrigerator and stand alone ice maker. Made phone call. Person answering was very helpful and friendly. My repair order was placed and in 3 business days the service repairman was out at my home to make the repairs. I would recommend this company to my family and friends. The cost is very reasonable.

Karen was very friendly and helped me understand what all of my options were. She's very good at what she does. She is patient, caring, as well as very knowledgeable. I truly appreciate the experience. Karen was very friendly and helped me understand what all of my options were. She's very good at what she does. She is patient, caring, as well as very knowledgeable. I truly appreciate the experience.

I was not happy when I was told that my kitchen faucet was not covered under my policy. My intentions were to cancel the policy. I was given another number to call. I spoke with a young man name Kernst. He was very helpful, courteous, and knowledgeable. We ended with me keeping the policy.

I Am very happy with my purchase At American Residential Warranty. The gentleman I spoke to Kernst Was very pleasant and knowledgeable. He made sure I knew what I was buying and understood every detail of the coverage. And how much things cost. I will be happy to be working with him in the future and Having a long relationship with American Residential Warranty. Thank you so much. Angela **

Signed up on 9/2 - cancelled on 9/27. The rep I spoke to on 9/27 was a total incompetent jerk. Does not belong in customer service. Instead of cancelling my agreement and issuing a refund ($39.99) I was invoiced again on 10/2. Took several calls to get through - the quality of call was horrid. Sounded like a Third World Nation. Finally got to June today - 10/5 - after being on hold for 26 minutes. She is the first and only sign of intelligent life within ARW. You really need to improve your phone system and invest in training for the reps as the one on 9/27 should not have any contact with customers.

Very effective and knowledgeable about the business, enjoyed our talk, very kind and patient. I would recommend your company even though the added a contract that I didn’t authorized and took my money…and never returned it.. But with this customer service today was so, so help. Thanks

Mrs. Sharlene.was very professional. Talk nice. Handle my matter very well. I was happy at the end. I Would recommend to a friend. I been with the company for going on 3 years and I like the service. Rates meets my price that I have been paying on my policy. I okay with the company. Thank you.

Sharlene was very helpful and pleasant to speak with. I needed a due date changed and she took care of it. The hold time the first time I called was too long, over 15 minutes so I hung up. Called back and got through right away which I appreciated.

At about 0920 on 10/04/21, I spoke with Sharleen at 877 382-8628 to correct a billing payment problem caused by me. She was very helpful and helped me correct the problem. Your agent was very pleasant and knowledgeable. Best Dennis **

I called in August to transfer my warranty to another home. In September I had an issue with a hot water heater. I called. They said I had no account. After about 5 different people and getting cut off numerous times I reached someone who looked further and discovered that I had indeed made the transfer but that their employee did not do it correctly. It should have been opened as a new account and not added on to my old. They were supposed to have called me back and waived the 30 day waiting period because the mistake was on them. No one called. And when I called in October 1st. They said I wasn't in the system. They had one address that was insured but not the one I needed work done on. (Mind you I have 2 properties that are insured with you all and have never made a claim before this. I am going through my 1st time and having a horrible experience.)

Just wanted to mention that my experience with your ARW agent Karen was great. She made me feel really special and was very helpful. I would certainly recommend to a friend. Keep up the good work. Big ups to you Karen :-).

Had a billing glitch. Called representative Donna **? Super helpful. Great customer care. Met all my needs. 5 Star employee. Also highly recommend electronic plan. Had for years. It’s helped me tv and computer repair. Be Smart. Protect your stuff especially if you have kids or grandkids.

Karen was very courteous and took care of what I needed. She also offered services that I don’t have which was very appreciated. She stated that there were opportunities to add them on later which I may consider doing. Thanks Karen.

This morning I spoke with Sharlene and she was very helpful, kind, and knowledgeable. I rate her customer service a 10 on a scale of 1-10. Excellent customer service. I recommend ARW to a friend. Thank you very much for your help this morning!

Arthur was very attentive to my needs. He listened to my concerns, repeated to ensure understanding and set call back expectations! He was my 4th person to talk to for this matter and I finally felt like we are moving in the direction for resolution.

Sharlene was very helpful ensuring my payment had processed. I always get a reminder if I forget my payment because and the ease of everything being online. Knowing that I have American Residential Warranty is a relief knowing my appliances and HVAC are insured.

Everyone I have spoken with are extremely friendly and helpful. A gentleman named Rick M. helped me get everything set up. I had spoken with other companies before ARW and they were all very pushy and rude. Rick was very nice and understanding of the fact I did not want to sign up right away without weighing my options and speaking with my husband. Today I spoke with Karen. She was so nice and helpful with getting my account fixed after my payment did not go through, because the card on file was disabled due to fraud. I will definitely be recommending ARW.

Good service, the representative was friendly, courteous, and helpful, she was very precise and had a good sense of humor. She Explain the problem and addressed my concerns. The experience was good and I would recommend the company to anyone that need a home service company.

I would receive a welcome package...I did not. So I called and they allowed me to download a "copy" which had sample stamped across each page. After viewing my plan I determined I didn't need this plan (after my plan had started) so...customer service today said he was asking for my full refund for me as I hoped for. I give the five stars to the efforts of my customer service rep dominic for his professional manners and efforts to find out the problem and trying to resolve..I still don't know if it will happen. I have paid for a year of service and $11.00 to mail a request to cancel. Waiting to hear how long it will be for a refund and how much. 09/29/21

They came in a fit something that I was trying to fix for a long time. They came and got it done. They came and did what needed to be done. They cover a lot of thing that I don't Expect to cover. They are the best!

Each person I have worked with has been very helpful. Today Sharlene was efficient and funny! I will be happy to work with her again. The whole company has been really great. I hope that my clients are as happy with the product as I have been acquiring it.

I had a billing matter that I called in for on Monday Sept 27, 2021 and was speaking with Donna in billing. She was very professional. Took care of that matter in no time. I had to make a call today back to billing to change our billing payment information. Donna got the call automatic address me as, "Mrs. ** I helped you yesterday and will take care of you today." By her action with me let me that she is professional daily..

Sharlene in the Billing Department was very helpful so I could make a payment. Sharlene was also very kind and friendly and made you feel special. That you were the only one she needed to take care of on this date. This call was made on September 28, 2021.

The representative was well knowledgeable. And gave excellent service care. She also answer questions that my spouse had concerns about, She offer him add-on which at this time he declined. It was a pleasure speaking to her. Thanks for having a very professional staff working for the company.

Sherlene was a very good and respectful agent. Need more like her, punctual I mean right on time like clockwork 9 AM sharp, five stars. I personally would recommend AHW to my family and friends for their home security and repairs for their home.

I was excited when I was signing up for this warranty because a friend referred me, but then my water heater broke and they didn't replace it saying it's too expensive for the policy to cover, I was blown away by this because for months I paid 204$ for all their advertised bells and whistles that cames with their policies for peace of mind, and they turn around and left me scrambling for a water heater. Never AGain!!!

Sharlene was very polite and professional. She was more than willing to provide information and assist in the resolution of my problem. At the end of the call she informed me about a survey that I would be receiving and asked me to complete said form.

My experience with ARW is very good; Sharlene (Rep.) and all workers are professional and kind; my questions were answered and the work is great; also the price is right; I will highly recommend family and friends; I'm very happy.

To American Residential, Thank you for the ease in which you've handled my policy. Today, I spoke with Marge. My hold time was quite long, but, when I finally got Marge on the phone I was so impressed, that I didn't mind the hold time at all. She is a true customer service individual, as I know how it used to be. Those day's are far gone, but, not with Marge. What a delight to talk to her. She went above and beyond to help me and she did an exceptional job. Yes, Marge is a keeper, if you don't keep her I'll take her! Hopefully, American Residential recognizes her way and the art of speaking to your clients....as a matter of fact, when Raises and bonuses come due, please recognize Marge as an employee, whom deserves it, with no question. Thank you, American Residential and Marge. Best-Diane **

The representative, Sharlene, was very pleasant and helpful. Great to interact with a pleasant person. I would and will recommend your company to all my friends and family. I have been a customer for a while now and will continue to be so.

My experience was knowledgeable in choosing my coverage for my home! I will recommend ARW to my friends and family! I have just registered and I will know more about the coverage when I have used the policy! The agent was pleasant and considerate!

Great experience today. A lot of info sent to me to eliminate confusion. Glad to have so much info at my disposal. Very solid company! I have dealt with many warranty companies over the past ten years and this is by far the best company I have dealt with.

I had a very happy experience with Charlene while I was on the phone with her while conducting my business. I hope to have that same experience in the future, and I would differently recommend your company to a friend or family in the future...thanks. Karen

Had a wonderful experience with the associate. One of the best parts of the process. She deserves praise because I have had bad experience with previous reps but she was amazing! I hope she is the person that I talk to if I were to ever have another issue.

Very are helpfully took great care and understanding in what I needed to do. In changing my payments, arrangements, to give me better peace of mind. And very helpful in telling me what was available for me to get as a member.

I was able to get a policy, everything in it explained to me, and much better customer service than my pervious home warranty plan. It was so nice to be able to pick up the phone and an actual person answer the call! Keep up the great customer service!!

Charlene was very helpful and very nice and like making my payment. You guys are wonderful in helping when I need help. I would recommend you to my friends. A lot of people rent. They don’t know so I have things. I do tell people that you call you that you guys are good and I’ll help save our name on repairs.

Spoke with Sharlene who responded in a kind manner to my question (whether to change payment method). She provided options in a clear concise manner which allowed me to make a good decision. It was a productive conversation. I felt that all my questions and concerns were met. Thank you, Sharlene!

Dave was the customer representative displays professionalism when initiating my claims. I appreciate his concerns and understanding that I understanding what he was doing next. This was a good experience for me. I thank you for the service. Thank you.

Today, I spoke with Sharlene (in the billing department) and she was professional, friendly and assisted me with my request. She was able to pull up my accounts with ease and provide information on both accounts. American Residential Warranty is blessed to have her!! Great Job, Sharlene!!!

I upgraded my insurance with American home warranty today and I spoke to Thomas sales rep number **, I have spoken to your company many times before and was very disappointed with the explanations of my coverage, etc. I just want to say that Thomas was a very wonderful person. Explained everything where I understood clearly, perhaps for the first time since I’ve been with American home warranty. He is fantastic. If I could give him 100 stars I would. Thanks Thomas.

My customer service Rep was Charlene. Such a beautiful Spirit. She had a wonder upbeat Personality. I really enjoyed her. I truly hope if I have to call in again, I will be connected to her. She also listened to my concerned and situation. Those are my flowers I’m giving her today and your part is to give her a raise. LoL.

Rep was knowledgeable. She took care of my request efficiently & very helpful. She offer more coverage & advised of adt that is available. She took my payment address. All that I ask made me feel she care about my problem & would take care of it & she did exactly what was needed.

I recently submitted a review because I spoke with a rep who informed me that my cancellation would occur immediately. Two days later, I was charged the monthly fee, meaning she did not cancel my policy. Please cancel my policy and refund the money which was withdrawn from my account. Thank you.

The Rep. was professional and accurate with the concerns I had. She seemed understanding and cared about my situation. Yes feel I was given the best information and personal advise based on my support system and finances and in this trying time.

Excellent service. Very professional. Took care of all my needs. She needs a raise. I had a great Time and confidence I was told what I needed to know. Very kind and very helpful. I would recommend her for management.

Sharlene was able for me to pay my bill. She asked how my day was going and checked to make sure my email was the right email on file. Then she asked if there was anything else she could do for me. I told her no and for her to have a wonderful weekend.

I had questions about my renewal and my coverage. Karen answered all of my questions in a friendly and professional manner. She also transferred me to other areas to answer other questions. She made me feel comfortable on my renewal.

Sharlene was very pleasant to talk to and answered all my questions. You have a good person and Sharlene if I was you I would not get rid of her. She was very nice. I am very pleasant to talk to thank you. Robert

Mrs. ** your agent was kind, patience in helping me solve my problem. I was a pleasure in work with her.. After speaking with her the first time she was very familiar with my problem which made it easy. She assured me she would see it through and she did. I really enjoy using your services and have never not been pleased with resolution.

If I ever have an issue, with American Residential Warranty I will ask for her!! Sharlene has a great personality. She knows what "customer care" is about! I don't even know her, but I already love her. Thank you Sharlene, for caring & resolving the billing problem.

I have spoken to at least four or five different customer care people, the language barrier is always difficult. I have been told different things each time I call regarding the repairs being approved. The problem is the service provider isn't aware of the approval, you would think that the company would contact the service provider to say they approved the work. Residential has insisted, I as the customer call, despite, telling them, I was told by the service provider that the repairs were denied, and that they needed to contact the service provider. They have failed to contact the service provider to correct the information they have on file and the Authorization Department is a joke, once you reach them, they drop the call. The run around is frustrating, will definitely be searching for another company and only wish my experience was as good as most of the comments left.

Experienced wonderful customer service from Karen today. Karen was patient and kind and listened well, she resolved my issue I was experiencing with multiple calls and text. I would definitely recommend her to family, friends, and associates. Her call quality was excellent.

It is great when a customer service representative is as efficient, friendly, professional as Karen. She projected confidence, and an easy clear communication with a nice personal touch. This is my first experience with American Residential Warranty and so far so good!

I spoke with Ms ** this afternoon when she answered my call. Her voice was so soothing and rewarding. She helped me with my problem and explained to me what was going on and told me that my item will be replace really soon. Ms ** was AWESOME. Her customer service ethics was beyond Excellent, keep up the good work Ms. **. Until my next call.

Sharlene was very helpful! She addressed all of my concerns and was able to provide excellent customer service. Other reps I had spoken with when trying to discuss the issues we were having (contractor never showed up and didn't reschedule appointment after service fee was paid) were very rude and hung up on me. Sharlene was very kind and was able to calm my nerves from dealing with this situation for over a week.

Arthur is THE BEST THING that's happened to me with your company. He is the first employee who knew exactly how to solve ALL my issues, AND he handled the issues himself. If all your employees were as knowledgeable and efficient as Arthur you could save hours in extra costs for the errors and delays. Thank you! I look forward to interacting with Arthur in the days ahead. Denise **

Sharlean was very helpful and patient! She explained call all the way through. Made payment and she was very helpful. She explained security alarm system offer. She is one of the nicest representative I ever talked to. Very knowledgeable and again helpful!!

Karen was very professional and helpful. She was also very courteous and patient with me. She did not just transfer me, she asked if it was OK to put me on hold so that she could speak to a manager to resolve my problem.

Need to check coverage and June was helpful with helping to answer my questions and going over my coverage for me. I called also to cancel a coverage that I thought I needed but did not need and she cancelled the coverage for me. Thank you June. You were a nice and helpful agent.

Karen provided excellent knowledgeable and wonderful service. She was a blessing to speak with on the phone and I had a great time speaking with her and actually resolving the situation at hand. She continues to bring great value to American Residential Warranty company. Thank you Karen.

As usual sometimes I find myself short at the end of the month. I don't work in the summer months (school system) So I knew I was going to be short for my payment this month on the 26th. So I called spoke to a representative name Karen. She understood. She listen. She was awesome. She was able to give me a few extra days. My thanks to her and the company.

My name is Pearlette **. I had been put on hold for 20 minutes and switched over 3 times. This last time I called was my last. I was going with another company until Mrs. ** answered. She was knowledgeable, patient, caring, kind, and everything you want in a representative.

Karen in accounts payable or accounting is the nicest, most caring and accommodating person in your company. In all my years as a member she is the best. Please thank her for always making my day and always try to solve an issue.. She is very professional and caring. Extends herself beyond the call of duty to make sure I end up as a happy are customer. Please thank her for me.

My experience yesterday on 8/24/21 with Thomas was great! He was very nice. Answered all my questions. He had a very upbeat bubbly personality. I could tell he loves what he does. I was very excited to get my contract started back because of him. Give him a raise. He deserves it!!!!

I had very knowledgeable well manner young lady. She walked through what I needed to do. I got cut off from her and when I called back I was fortunate to get connected to her, which helped me from starting all over.

Miss Karen was a pleasure to speak with. Very courteous and professional plus knowledgeable. I appreciate her assistance in helping me to resolve my issue. I would definitely hire her if I could. Thank you again ARW and Miss Karen.

Very customer service. Nice and concerned and she handle my concern very quickly. She was a real Blessing. I am glad that I got her on the line. I pray all my issues will be handle with such kindness and concern. I will tell others about your company. Every concern I had was answered.

Amazing customer service. Got me the best deal. Better than I could imagine!!! Rep was friendly and very helpful. I definitely appreciate his service today. I can’t wait to renew my plan next year. This will definitely be an ongoing relationship with this company.

Talked to 3 the operators on the phone. First operator had phone troubles and never called me back. The next couldn’t help me because info wasn’t available to her. The third had just started her shift and said she’d call back and never did. Terrible company, wouldn’t recommend them to anyone.

ARW doesn't tell customers things that determines whether washer and vac. They advertise that you can get coverage on all your appliances no matter how old they are but then if they can't fix it they don't want to replace it! You have to opt out that appliance from your contract it's not fair. Even though I am on a fixed income I signed up for a platinum service agreement and I am so sorry that I did.

My experience was a greatest. The agent that assisted me was very kind and very much helpful. On a scale from 1-10 I would definitely rate a 10 for their professionalism. I wish there were more customer service agents who would such as kind and professional they were.

I called to purchase a home warranty last October. I never received any documents from this company and I assumed I had not signed up for their service. I noticed a deduction in my bank account this month and when I called them I was told that I had to cancel in writing. All at once all the missing documents showed up in my email. This company is all about debiting bank accounts without ever checking with their clients. I feel I should be refund all my payments since I never signed a contract.

Customer service was good in the questions I was concerned with. Thank you. In addition, The representative I spoke with was very helpful and explained in nice detail about the warranty coverages on my policy. I plan to share this with my daughter, she might be interested also.

If only the first claims service representative would have fully researched claim #** as June did I would have not had to take up numerous hours and days of calling. After extremely long waits and being disconnected I was informed that someone would be in touch. I repeated a lengthy story and reasonably requested a call back on the claim. No one ever called. June took all the time explaining the process and what further steps I and your mechanic should take to complete the claim. June was courteous, informative, sincere, and helpful. Having owned 3 businesses in my life I would have been happy to have her on my staff. You are lucky to have such a dedicated employee on your team

I had a good experience talking to an account manager at ARW yesterday. My questions were answered in a timely manner. I received the answers to my questions and my wait time was short. The person helping me was very polite and helpful.

Today I was able to speak to a wonderful and knowledgable representative named Authur. He was patient, kind, and helped me more than once. He tended to my needs as a customer service representative should. I would only recommend him to tend to anyone's needs as i have spoken to others who didn't know the answer decided to hang up on me instead.

Charlane was wonderful and very helpful. She made my experience a joy. I would recommend Charlane to help anyone with regards to ARW. She helped me with my situation and offered options that I was not aware of. I was blessed to have met her. Very professional and a joy to conversate with.

The lady did a very good job. Everything was wonderful. Score 100+. She explained everything thoroughly. She even told about adt system also. We haven't had any claims so therefore we really don't have a lot to say, So far we are very happy with our experience with American Residential Warranty.

i spoke to Arthur today on August regarding an important matter. He was very understanding and helpful, empathic, He has great customer relations skills and I would be happy to refer the company to other people. My talk with Arthur was 5 star.