ARW Home Reviews

Person was very. Professional and friendly.. He resolved the problem immediately. I would recommend the company to all people. I would rate the quality of service I received on a scale of 1 to 5, 5 being the highest 5.

Donna handled a billing error and explained everything to me QUICKLY and THOROUGHLY. GREAT customer service! She is a tremendous asset. Also she went over options to save me money in the future. Fantastic attention to detail. Much better than AHS!

Jeremiah was extremely helpful today. He was patient, courteous and friendly. Great job! He followed up and returned a call to me to ensure I got an answer to my billing issue. He gave me peace of mind that the issue was resolved. Thank you.

I had a great experience with Residential Home Warranty. When something goes out they come out and they fix it. I have a great experience with the woman on the phone. Her name is Karen. She was a delightful cheery person that I could talk to and we need more people like her so I wish everyone have a great and wonderful day.

Karen did an excellent job in answering all my questions and concerns. I give her a high 10. She has a great deal of knowledge when it come to customer service and treating the customer with the utmost respect always. If I could I would love to have her take all my calls to ARW!!!! Thanks Karen.

We are so happy to have a warranty plan that can provide such comprehensive coverage that includes plumbing lines from the house to the street. Knowing that we would be covered for this cost, which can be expensive, gives us peace of mind.

Sharlene Was Very Polite and Understanding With Solving My Issue. I had an issue with my debit card being block by my bank because of charges I reported that wasn't mine, so my bank blocked my old card, and my ARW payment didn't go through, but I was able to give Sharlene my banking info. and she was able to pull my ARW payment from there.

Sharlene helped so much. She is a wonderful people/tech support. She answering all the questions I made that sharlene is a great person who knows what you need and if you ask questions she will help you get thru everything.

I called and spoke with Donna in billing today to see if I could change my billing date, she changed it for me with no problem and also offered me ADT home security plan that I'm very interested in but not at this time, she was very very helpful and very informative. She is Definitely a Keeper.

Customer Service Representatives are very polite and respectful individuals. They’ll your questions with honesty and truthful. By far the best quality of services since I signed up them. It’s possible I will use the service within the next two months from day.

The visit with Sharlene was a great experience. She was very helpful & friendly. I would recommend this service to anyone. I have not needed the service but anticipate a good service getting my payment on the right number & not having to worry that it didn’t go through. The company is well known for the service it offers. I do hope I never have to use it but if I do I feel confident they will come through with no delay.

I called this morning with a concern concerning my billing and Karen was very knowledgeable and professional. Also, I am very pleased with the service providers you have dispatched to my home. Thank you for honoring your contract with me as a plan holder.

Karen called to discuss about a payment they did not receive. I change the date of the payment for the next day. Karen was very helpful and very understanding. Also ask didn't I need any help with anything else with the warranty ms also offer me a alarm system switch I already have.

I spoke with Karen this morning and she was so delightful, it started my day off with a lot of joy. She was very nice and knowledgeable and a great representative of your organization. Please hire more like Karen. I failed to make a claim for my kitchen faucet but sure that I will have other opportunities in the future.

Very professional service. My matter was taken care of, i'll like your business. As always my requests were taken care of, I forget your employee's name sorry. I think it's Jorden. She was professional and a pleasure to have serviced my request, I will recommend your company

When asking about a Warranty on your house make sure you're clear about what you want. I really appreciated how polite Matt was, he was very helpful. Got me more coverage on more item in my home. I would recommend him to anyone actually. I really like when people can really explain using their words.

There was a miscommunication on Chris's and Matt's part in several phone calls. I was told certain things were included that apparently were not. Different totals were given to me. It truly was a ** show, but in the end, I believe Matt and I work things out. I truly hope the service will be worth the aggravation and you live up to the reviews.

I called 4/29/22 with initial complaints, it took me talking with several people to get a plumber. I had to file another claim in order to get a plumber to take care what should've been done. Several calls to the Retention Dept. and pleading with them to call the vendor making them aware of my policy Plumbing Advantage and fixtures was covered and the job could and should've been done. This issue started 4/29 - today is 5/12/2022 and I'm still fighting/waiting on resolve.

I was assisted by Karen who was warm and helpful with taking my payment over the phone. She went out the way to make sure my needs were met. I appreciate her helpful assistance. She also asked me if I were interested in listening to an offer regarding an alarm system being that it comes with my ARW package. I did listen and asked questions to make a informed decision. Karen was a pleasant person to speak with. Thank you.

I received a call this morning from Kathy because my card had expired and needed to be updated for payment. It was early, I was irritated and by the end of the call, I was laughing because she took an inconvenient situation and infused her upbeat, professional and fun personality to accomplish what was needed and made me feel important.

I think that they are great. I recommend the company to everyone, the customer service is great. They are fast to answer your call when you need a claim fixed and it is always as you are told within the time you are told so thank you ARW.

Associate went above and beyond to explain service plan to me. I’m Roselyn ** Daughter and just started taking over her finances. I was going to cancel the service. He was so good at explaining the service to me and how my mom was a loyal customer. And how the service worked. He sent me her contract and any and all necessary paperwork I needed to continue the service. Great customer service and very friendly, felt so at ease. Thanks for having such a great person on your staff.

I needed to update my payment info. Karen called and left a message, when I called back she was courteous and very patient as well as understanding. The card that I had in file had to be replaced and I wasn’t sure if this company would be able to make the ACH payment. Thank you Karen.

Jeremiah was very helpful and pleasant during this call. I needed to switch my payment to another date and account and Jeremiah was quick to assist. I would recommend friends and family members for this service. I have recommended a few friends in the past and have already joined.

Dominick was polite and professional. He explained the reason for the notification. Payment failed to go. He entered the updated information. I wanted to make sure a second contact number was on the account. He verified the information was correct. I was sautéed with the service.

The gentleman that I spoke with was very helpful. I had lost the telephone number that I needed to call to report a claim and he gave that number to me also my account number and general telephone number to call.

Friendly, understanding. He explain my policy The young man was able to answer my questions. I would recommend this company to my friends. My credit card was put on hold and while waiting for a new one, this young man said he would keep in touch while waiting on my payment.

Was very nice, took care of me fast and efficient. Her voice tone was very easy for me to hear. And she offered other services which I turned down but it was nice to know about the other services ARW offer.

I spoke to Matt, he was very helpful, gave me all the information I needed. He was very attentive and gave me the right help for my needs. Last month I called and spoke to someone else, I did not get the same service. I received a text message today saying that my subscription was due with the incorrect amount. I'm out of the country so I had to make a long-distance call. Matt was efficient, took care of business updating my chart and advising me properly. I'm thankful he answered the phone when I called. Thank you.

Given that I was at work, the transaction was to the point but not rushed. Dominic was friendly and patient. Thank you for the attention to my account standing, the professionalism displayed and appreciate pace of the transaction. There is nothing more annoying than a slow talking and slow moving associate.

Thanks so much for the nice customer service today when I called my payment in. I appreciate the service that Karen ** give when I called. Thanks again Renee **. If you have questions please feel free to call me at+**.

Staff Member DONNA Was Very Very Helpful in All of my questions. She Had such A Super Professional Attitude. Donna explained each and every detail of my questions to her about any Account issues. SHE MADE SURE that SHE had Cleared Up ANY Doubts that I Had if ANY. Overall She Was A SUPER PROFESSIONAL.

Customer service has been very helpful each time I have spoken with someone. The last home warranty company that's I had gave me the runaround on my repair of the refrigerator, it was a year and half before they took care of the problem.

Charlene was very helpful and professional and solved my issue in a timely manner. She assisted me and was helpful with resolving my issue. You should be proud to have an employee such as Charlene, she is an exceptional employee.

Karen was very knowledgeable, and Professional, She updated my Card information information Due to the date had expired, She answered all the questions that I that I had about my insurance policy. I am very pleased so far with my policy and your service.

I called to make a payment on my warranty policy, and to update my information. Dominique was great, very professional and very courtesy he was very polite and offered a policy review if I needed one. I'm very satisfied with the service he provided.

The agent that spoke was very professional. Her name is Karen and I like the way she talked. I will recommend ARW to my friends because I like their customer care relationship. I didn’t regret joining this company. I will be looking forward to a better days with ARW. Thanks.

Good afternoon, I just wanted to give high praise to the service I received from Kevin. Since this was my first time calling customer service I wasn’t sure what to expect. Kevin was so helpful and professional and definitely exceeded my expectations. Thank you for hiring such a great employee! Best regards, Mary **.

I have recommended two friends and both forgot to tell you, but I still do. Although you could not get a plumber on time and had me get one, I did an ARW was very fast in getting me my money back. Dominique was very friendly and very courteous. Because my debit card was hacked, I got a call from Dominique and enjoyed talking to him he was very knowledgeable about the company and seem to enjoy his work through much. I enjoyed talking to him thank you.

Karen, the service representative that handled my billing issue, was excellent. She was able to quickly switch my Auto pay on both my Appliance Plan and Electronics Plan to a single BofA card. Besides being professional and expedient, she was also warm and friendly. Karen exceeded my expectations and I will accordingly recommend ARW to others as a result of her quality service.

Questions regarding selling my home. Dominic was professional, knowledgeable, and I hope you are paying him well before some other company snatches him away from you. I was sales manager of a large corporation before retiring and would have valued him if he had been one of my representatives.

The young lady was so respectful, talked well, very helpful and friendly. Working with her was a pleasure and I would love working with her again. I think she is a great employee and you are very lucky to have her. I would never let her go.

After escalating for a 3rd time they agreed to not charge me the 2nd test/diagnostics fee.

My experience American Residential Warranty was awesome. The customer service representative were courteous and professional. I was informed and reminded of my appointment time. The tech was knowledge of the service needed. My problem was fixed in under 30 minutes. The monthly rate I pay is fits my budget. I am committed for LIFE!!

I was comparing different home warranties and found out that American Residential Warranty was competitive and their reviews online were good. Also, I wanted a specific custom warranty, and I was able to do that. I gave them a call and mentioned what things I needed. The agent explained to me what was the best one I could take. He did some customization and helped me in choosing the type of warranty I should go with.

Kevin is only reason why I’m doing this review. He did an amazing job on assisting me with my questions professionally. I have respect when respect is given and I treat others how I’m treated. He did an amazing job with working with me.

Your representative Sharlene was very knowledgeable with a warm personality, And her telephone courtesy was absolutely the best. He definitely made me feel I made the best decision coming over to American Residential Warranty. Thanks for the experience. I will definitely share it with my friends.

Thank you so much for the Rep Sharlene, she was very professional and polite. I was done before I knew what happened. She was swift and Accurate in making my payment. I was offered and incentive to make this review but I would have done it anyway.

I called in to advise that I was canceling my service solely for the issue of an unauthorized automatic payment being debited from my credit card. I have manually called in my payments since I acquired your company 15 years ago. Needless to say I was beyond angry. I called in and the gentleman named Dominic answered the phone. He quickly advised me that there was an issue with this payment system after some type of an upgrade. With the upgrade he advised me that most of the customers were sent back to the reoccurring automatic schedule payment system including those who are not previously using the service.

Sharlotte was very polite and took care of my matter. Plus I called in for a new service call and will be getting my service the next day that never happened since I have had the policy. Usually be service call I had to wait over a month or so. Very please this time on my claim.

I spoke with the representative named Karen. She was very professional with a great attitude. She was very friendly when requesting my credit card to be updated on file. Karen will go far with ARW. I enjoy speaking with her.

We did a claim for our dryer and it was easy. We called up and told American Residential Warranty what was going on. They sent someone out. He had the parts on the truck and it was an easy fix. The customer service has been great too. When I was signing up as well as when I called to make a claim, someone was there to take my call right away and everybody's been polite and helpful.

The agent was helpful and courteous. I was late with a payment and we discussed a date and time that the payment would be withdrawn from my account. Sharlene helped to guide me through the process and she was very helpful.

When you have problems in your home they will get someone there that day or no later than two days. Very fast service. And if they’re not able to fix it they will reimburse you with a check. If you’re late with your payments they will give you grace. That’s another good reason why I like the company.

On March 14th 2022. I made a call to your billing department and spoke with Donna... What a wonderful person. So knowledgeable and professional. She handled my situation with exceptional speed and accuracy. It's nice to know ARW have wonderful people as herself that when you call you know whatever problem you have will be handled properly. Best Regards, Lynn

Card renewal was handled easily, needed to update my debit card and Sharlene was polite and handled the situation quickly so there should not be any problems in the future about my account because of the debit card. Thank you very much.

I recently filed a claim to have my leaking boiler expansion tank replaced. Paid my service charge of 55 to have a contractor show up. I was told they would arrive between 8 am and 5 pm. So I couldn't go to work that day. No One Showed up nor did they call to say they were not coming. A whole day wasted, I lost money from not going to work that day. I called the customer service department to inform them that no one showed up and they acted as if they could care less. I then requested to speak to the supervisor 3 times and was told, "No supervisor is available, someone will call you back." No one never called me back. I'm so disappointed with this company. I'm canceling my account first thing in the morning and I asked for my deposit back since no one showed up or called. What's the point in having home warranty insurance if they're not reliable or unprofessional. Don't waste your time and save yourself the headache!

First my projector stop working and I had the electric add on so I sent it in to them to fix and was told it’s not covered, then my HVAC wasn’t blowing cold air and was told by the technician that it would need to be replaced and all that ARW gave me was $500 telling me that it’s too much to fix or replace. I told them, "That’s why I pay you guys to fix it or if it can’t get fix to replace it." But no, I had to hire someone and pay $4500 to get it replaced. This is the worst warranty company, do not believe their lies when they tell you if it can’t get fixed they replace it. Go anyway else but with them.

Csr was very polite and helpful. My issue was quickly taken care of. I have never had a problem with their company whenever I have needed help. I would recommend this company to anyone who needs a home warranty.

I feel (first time using the service after a year of paying) that I am getting shafted. How is this a reputable company. Customer service is sweet, so not her fault, but they would not get someone in sales or corporate call me back. I was never told about the "limits." I was sold this contract as repair or if not possible, would replace. This sounds like a scam. I certainly hope they fix this situation.

Had a few questions and called in to speak with actual person. Lo and behold - it was not impossible to reach a human. My questions were answered quickly and to my satisfaction by a very pleasant person. I will happily refer my friends to your company.

The customer service representative Dominic was very excellent, professional and courteous and informative and I recommend he gets a raise and he asked me about the alarm and if he coworker informed me about it. I appreciate his time and knowledge.

Received an annual bill to be paid in full with no options for monthly or quarterly payments, no explanation, nothing. The website gives NO detailed information about the policy. The hardest this company worked at customer service was in trying to keep me as a customer when I decided not to renew my contract with them. The same effort they put into GETTING a customer is what they should put in WHILE you're a customer.

My experience with the service member in Billing, Dominick, was exceptionally satisfying and professional. Dominick was professional when speaking with me, and he followed through with helping me with a small problem that I may have made with the Billing Department. He also listened to irritating problems I have had with ARW and supplied me with information that would help me in the future with ARW.

We had a very detailed and informative description on the upgraded plan we asked for. The person we spoke with was very knowledgeable to our needs. He was cordial, professional, and helpful with questions we had. His presentation was more than what is advertised on television.

AHW never canceled my rental property insurance, continued to take my money. Also I had bad heat pump, man came out and nobody ever got back to me concerning my issue. Had to find someone to come and replace my whole HVAC system with NO HELP From my home warranty company, I have canceled my membership with AHW for those reasons, I have been CHEATED out of my money.

My experience with this young man was awesome. He is very knowledgeable and answered all my questions. He was very patience and explained all my service and was not overly aggressive. He didn't make feel like I was stupid for having questions about my service. Need more like you.

SHARLENE was very very helpful. Rated 100. Had no problem explaining my different coverages took no time at all explaining each one... She made sure that I was taken care of and made sure that I had a understanding of each coverage.. THANKS A LOT SHARLENE.

I received great customer service from Shirlene this morning in regarding a billing issue. She was able to assist me and was very helpful in regarding the matter. I was very pleased with her services. Please keep providing this great customer service, much appreciated.

I called 4 days ago. My appointment was this morning. Repairman from a Morgan appliance company from Mesquite Texas came to my home. He said he repaired the washer. He said he replaced a sensor in the lid/top. I put a load of laundry in after he left…assuring me it was fixed. The washer is still doing the same thing. I set the washer. It turns itself off doesn’t wash. I called the appliance company back no answer I leave a message 3 times. I call American Residential Warranty explain my problem they tell me to call back tomorrow. The representative from ARW was clearly irritated with me when I insisted the washer wasn’t fixed. The representative said they always come back to fix the washer??? They never fix it in one visit??? That is news to me. The repairman never said anything about coming back to finish the repair. This will be 5 days without a washer at my house.

I had the pleasure of having my issue addressed by a young man named Dominic if spelled correctly. He was very patient with me while I explained my issue. I was on hold for quite some time being switched to several departments. Dominic gave me the number to the correct department in case I got disconnected. At the end of the day I received the breakdown of my estimate and a better understanding of what was going to happen on my service visit. Thank you.

Dominique provided great customer service. He explained my policy well and informed me about new services that you provided. My bill was past due due to change in banking and he made me feel comfortable and was not rude like some Reps are when it comes to payments. I appreciated his kindness and patience.

I received a phone call in order to correct payments that didn’t go through because of my cancelled credit card, which we were to remedy vary easily. The representative then offered to call me back before closing if any problems were to occur. Which I don’t believe did. Very helpful service.

Dominic ** was able to take care of our account update needs and renewal very quickly and professionally. We had the home warranty under the prior owner still. He was able to change it even though I thought we already had. Thank you

Dominic helped me yesterday. Very well mannered, answered all my questions. Very pleasant. I needed the change out a card, and also needed to check on a repair. And he also upgraded me for some additional coverage. So, I now feel even better about not only having the appliance coverage, but also have added ceiling fans, and plumbing stoppage. Knew the company policy well and was most helpful.

The person who I spoke with treated me exceptionally well. You could tell that he knew exactly what we needed and wanted. I was very happy with who I spoke with about the repairs that I needed. Thank you very much.

Yes, I had a wonderful experience with ARW. I spoke with a very informative, customer friendly representative Mr. **. I tell you, he's fantastic! I'm very well please with ARW services. Mr. ** also sent us our Coverage policy via email too. He wanted us to be very informed on the policy consistency. He's qualified and factual to the ARW customers. Thank you very much.

Ms.[ Sharlene was very courteous and direct with my payment. She is a very pleasant young lady. If she's any indication what American residential warranty is hiring you guys rock! I loved her energy, her quick response and her knowledge about the company.

Helpful and great service. All my questions were answered. Just hope everything can be handled. Have had American Residential Warranty for a few years. Have not used it often. Have been a member for 3-4 years. Hoping everything will be taken care of, only phone wait too long.

Received solicitation to consider ARW for replacing my soon to be expiring home warranty w/ a competitor. Was offered a great QTR payment, but when I got my confirmation for the new service, the QTR pricing on subsequent payments is much higher. I was told that the discount will be applied, so I have to wait and see. Not happy being deceived, potentially...Bait and Switch?

Karen provided excellent customer service. She was friendly and knowledgeable of the products. She received and updated my payment information with ease. My questions were answered satisfactory. Provided empathy when I described the reason for change in payment method. Great experience!

Updated on 01/27/2022: Don't buy a "home warranty policy. This company only has call centers, you can't find a corporate phone number or even if they have a CEO. You get the runaround and then you are told you "should have have read your policy, you had 30 days." I had to replace a "covered" whole house heating system but they will only give me 595.00 back after taking out a 55.00 service fee when they was NO service from them or they so called repairmen. Then I am told today that they don't "replace anything, we only repair it." Please save your money and take these reviews very seriously. They are uncaring once they have your money and will think of any excuse to NOT pay a claim. So needless to say, once this policy expires I will NOT BE RENEWING, I will put that money in a saving account. Get a maintenance contract with your local heating and cooling company, it is cheaper and better than this as they will come out to do repairs with no "service fee".

The reps that explained the very flexible choices available were competent, professional, courteous and friendly. They gave me all the options, each of which were excellent and reasonably priced. I am pleased to be covered by this excellent plan. Much better in all ways than the competition.

I called ARW this morning to update the credit card information on file for ARW and spoke with Dominic in Florida to assist with that process. We completed that smoothly and began a discussion of enhancing my Platinum Premier plan with the Deluxe Add On services as well. Dominic was very helpful and knowledgeable in explaining what this will mean for me and I appreciated his bright attitude and helpful demeanor which is hard to come by nowadays with customer service. When the time comes that I may need to reach out again to ARW for assistance, I hope I'm able to work with him again, or at least someone just as helpful and understanding in meeting my needs. Thank you.

I called on the 18th & explained my request the agent at that time verified I did have a credit on file. He transferred me to the claims department to open a claim. For some reason the rep couldn't find it in the system. He placed me on hold & came back maybe 10 minutes later saying he couldn't reach anyone to confirm the credit, and I would be contacted within 24 hrs. That didn't happen. I did a survey with this info and never heard back from anyone SO this morning I called back and that's when I receive 5 Star service.

Domonic explained how my warranty worked. He explained that what was the advantages of upgrading my plan which my husband and I are going to talk about considering. He was very nice and generous about everything. He also mentioned about the promotion of alarm system.

Thomas ** was very helpful and solved my questions. I received fantastic customer service from him. Thomas' attitude makes it clear that I can continue to rely on ARW. Thank you Thomas ** for your extra effort, attitude, and help.

CSR ** was truly a blessing, very knowledgeable and help solved a simple problem. Transferred at least 5x's for 1 person to actually solve a problem. I would recommend everyone speak with CSR ** if you want direct problem solver. TY Again CSR **...

All my concerns and questions I had about warranty was answered and I was given additional information about adding more coverage if I was interested. I request the information on more coverage. I was very pleased with the service I received.

What a disgrace this company is! Their salesman lied to me. We have 2 houses and we canceled our old American Home Shield Warranty to sign up with American Residential Warranty because the salesman promised us it would be better. We are shocked at what we found out today! So today when we tried to use it for the first time they denied the claim. The representative was not very nice as well! We were very disappointed at how we were treated! They said we needed “additional coverage”. Nobody said we had the option for additional coverage. What a scam. Now the monthly premium is almost double what we were paying before! I have canceled both and I have to call the contractor myself to get this fixed.

I contacted ARW about my water heater. They sent a contractor out and I have not heard anything else. I contacted ARW and they are reviewing the quote. I am a disabled vet and NEEDS HELP immediately. T

I am disappointed with the service, however, in speaking with Charles at customer service, I am certain I would kept your service. When I called last week for a sink issue, I was told that my sinks weren't covered. Having AHS before ARW, I know I requested plumbing as well. I have gone w another company. Charles was professional and very helpful.

The companies they contracted with didn't solve the issues and had poor communication. I had a stove that wasn't burning cleanly and was spitting out CO. They came in and cleaned the gas vents but that didn't help. I had a washer that wouldn't drain or would give an error code and they said there wasn't anything they could do. One company was supposed to come but never replied or confirmed. Overall a poor experience. I signed up for a 1 year plan without renewal and they auto renewed and it was a pain to cancel.

I had an issue with my garbage disposal a number of months ago and although ARW couldn't find a local repair person for the job, they made a valiant effort to reimburse me right away. I was very appreciative for that. I also recently had an issue that came up with my payment. The woman in billing, Karen, was so professional, so helpful, had a great attitude and even made me laugh while she solved the issue. I've had a home warranty policy for over a decade, mostly with another company, which was awful, and ARW is by far and away, a company I would recommend.

This company takes advantage by promising what you will not deliver. It's all about the small writing...you BETTER read what you are signing up for because you are not forthcoming with important information such as the limited amounts paid due to the age of the appliance. You wont fix it then you take out the service fee? What do I gain from your services...aggravation and complete disappointment. I even upgraded and got less! One is lead to believe what is untrue. Borders on false advertising!

Received great customer service from the representative Karen. She offered good products and services. Thank you for your assistance. The service was good, the representative was good and respectful and nice.

Your service provider Dominic is great & excellent in explaining things to me. He makes me feel happy because I was about to terminate my contract with your company but he made me changes my mind. I recommend Lydia ** to join your company.

Dominic was well versed on his job. He was expedient with the service, knowledgeable and professional. He is an asset to your Customer Service Team. Dominic made sure to cover all of my concerns and ensure that if any of issues persist, he would be glad to assist me.

I had called about canceling or changing my term length and knew that the group who would handle that request would not be in until Monday. Domonic called me back and helped me SO much, get answers to my questions and changed my term from annual to quarterly for me. I can't recommend him enough and am so thrilled that ARW has awesome people like him there!

Dominic was very helpful and courteous. Explained my situation and he listened and went that extra mile for me. He was so caring and understanding. At a time where the whole world is struggling with Covid and what not it feels good to know that there is someone that hears you and really cares. Great customer service. He went above and beyond and find or express the gratitude. Thank you for your help and courtesy.

Representative was great in helping with my billing issue. Forgot that I hadn't called about giving my new debit card number as my old debit card had been hacked She took care of everything without any problems. Great customer service. Didn't have to wait on hold at all.

We were being assisted by an ARW representative named Dominic today. He listened with an intent to problem solve and gave appropriate solutions. I found him to be endearing, amazingly polite, and he referred to my husband and I by our last name, also saying Ma'am at every conversation point. You could hear that he was either smiling or cheerful, which may be hard to do when people are calling about some sort of unhappy experience with their home. He stayed a model of employee professionalism throughout the service call, he even stayed on the line while transferring me to a different department so that I would have the live representative needed. All of this was without asking - Total winner and such an asset to American Residential.

Information for me to manage my account and contract. I wanted to receive the link for information on managing my account, a copy of contract, payment information. The representative was professional in assisting me in discussing my question with clarity.

My experience with you all is always good. My rep today was amazing. She asked how was my day and holiday and she and I had a conversation and it brighten both of our days. I'm so glad I could be a good spirit for her and she felt better after she and I talked.

While happy with the coverage, I simply could no longer afford the monthly premium, so was forced to cancel. The Customer Service person I spoke to, Kernst **, was polite, professional and friendly, and offered several alternatives to canceling, but that's not a possibility for me right now. I VERY much appreciated the fact that he was empathetic to my position, and unlike some companies, didn't try to repeatedly hard sell me to stay. Not all companies respect a customer's decision, and the fact that he did, greatly increases the possibility that I may return if my situation improves. Thank you.

I had the pleasure of speaking with Dominic today about my current coverage and possibly adding more coverage on a new home. He was very knowledgeable about the product as well as friendly and polite!! I would recommend ARW to others.

Called in today to have a change on my home warranty plan to include few features and then have an existing coverage removed. Mr. Dominic was just awesome with clear explanations of my coverage. His inputs helped me to gauge my plan and modify accordingly.

Good evening,

The rep was great deserves 8 stars. You guys need more like him. Very much helpful, knowledgeable, great personality and service. I don’t have much more to say except so far great experience and for sure I will recommend it to others

I talked to a gal named Donna! I appreciate her being so nice to me!!!! She helped me with a one month free that was going on, that I really appreciate it because of my finance situation right now! Thank you Donna

I have been without a dishwasher for over a month now, after having paid my deductible to ARW. They sent out A&E, who did nothing but break the dishwasher further! Now, on top of having a dishwasher that doesn’t run, the top rack is broken. There has been standing water (now mold infested) in the bottom of the appliance for over a month. The part A&E claimed they ordered never came. They pushed my appointment out WITHOUT BOTHERING TO NOTIFY ME twice, by two weeks each time.

Sharlene was very helpful. She was a joy to talk to. My personal experience with ARW has been ok. I’ve made 2 claims so far and they were both covered although I had to make the repairs myself. Not ideal, but I got it done.

The customer service representative Karen was excellent. She must be a mind reader. I was on the site ready to update my cc info and she called and made my day so much simpler. Kudos to Mrs. Karen. We have not had to use the service as of yet but I'm looking forward to having the interaction with the company's professional providers.

Thomas from Corp Office helped me to rectify a problem I had. He was both courteous, friendly and extremely knowledgeable. He stayed with me on the phone until I was happy and my problem was taken care of. He also helped me to purchase a Deluxe package which further covered my home. Thank you, Thomas and Happy Holidays.

If possible I would give you NO STAR on this repair. You've had my Apple Computer since September, and it's now December. I'm on hold right now with AWR trying to resolve THIS ISSUE. AND this is after holding yesterday for about an hour, and being Discontinued!

Since the 1st call to your company, I have had nothing but great customer service. Each associate I talk with is very nice and respectful. They are so helpful. This is why I will enjoy having you for my home warranty. AHS will never match this. Thank you for your service.

Mr. Domonic was extremely helpful. The service tech on my claim never showed or called to say they were not coming. I called to cancel my warranty, however, Domonic shared that I could reschedule with another contractor.. He is extremely knowledgeable and was very supportive acknowledging my frustration. Thank you, Dom.

So I called in today to change my coverage to Deluxe bundle coverage and I spoke to Mr. Dominique and I just wanted to say that he was awesome. He deserved 10 stars. He was very knowledgeable. Very patient. He was just really really awesome. I appreciate everything that he was telling about the company. Overall he was great.

Thomas contacted me by phone in response to a message I left on the ARW website. He truly exceeded all my expectations and provided what I call excellent CUSTOMER SERVICE. Prior to retirement, all of my job experience related to customer service in one way or another. Thomas's help showed me that care of the customer still exists. He was also very personable and that rates high in my book, as well. Thanks, again!!!!

I had a great service call with Karen. She was delightful. She was easy to understand. She was very thorough in the information that she provided. She gave great advice and she has me well prepared for initiating a new contract later this month.

I had a pleasant experience when I reached out to ARW. I was calling about my payment and was pleased with the service that Sharlene provided. She was able to help me with my issue in a very timely and professional manner.

The hold time to get a representative is too long. Once you get a person to speak to they are helpful and professional, they will get your problem solved. Spoke with Charlene on 12/1, she was great. Thank you, thank you, thank you!

Domonic showed the utmost respect for me and my mother! He went through and explained until we understood all that we needed to know! So professional with excellent customer service and just showed care and compassion! Thank you and God bless.

I feel so frustrated with this company.... The only claim I file it was for my refrigerator, after 8 months, dozens of calls and charges, they never got my fridge replaced and only closed my case as easy as that without any notice nor any solution.... So disappointed!!

Dominick tried very hard to satisfy any need I may need or want, in order to keep my business. He is a 5 star employee when it comes to customer service, Thanks Dominick! But I disagreed with my claims handling and do not want a repeat performance, I tried to reach a manager or a supervisor to no avail. All numbers given to me only lead to my frustration of only reaching another regular customer representative. I now want account # ** not to be renewed or money debited from my account after its expiration of 02/14/2022. This is to serve as non renewal/ Cancellation notice. Time is of the the essence. You no longer have permission to debit my account. Dora

Good afternoon. I spoke with Karen. She has awesome customer service and meet all of my needs and also got me extra coverage. Great experience, Great customer support and she solved all my problems and answered all of my questions as a new home owner.

The representative I spoke with was both helpful and personable. I was very impressed with her customer service skills. I am disappointed that I cannot recall her name. She did tell me. I would greatly recommend this representative for future services.

Your representative was very knowledgeable. She informed me of things that I didn't know. She set me up with automatic pay. I will recommend you company to my friend. Great experience. I told your representative that I would mention her name but I forgot it. Give them all a 10. Thanks.

Every time I called the phone line is distorted and difficult to hear/communicate. I waited 58 minutes on hold only to be disconnected by an operator in dispatch dept. I was ready to cancel my policy because it is useless if I cannot use it when I need it most. June in customer service was excellent and the only reason I am still a customer. You need to have a customer website where claims can be logged. Very disappointed my experience of ARW.

The customer service person made a difference in my continuing my service with ARW, I will always reach out to her (Donna) in the event I have other issues. I don’t like the disconnect when you put claims in, and when you get someone, you have to wait forever for someone to come out.

The experience I had was great. The young lady was very helpful and attentive. She made sure I was ok and everything I ask was answered and taken care of. I told the young lady I could not afford ARW at the moment and she offered money off for me to be able to keep it. I told her I appreciate the help but I needed to cancel right away. I am experiencing a hardship at the moment and will pick ARW up in 3 months.

It took three days and talking to six different people to hopefully be able to file a claim. The only one that was able to really help me was June. She was able to get to the bottom of the problem. The rating does not apply to her.

My experience with Donna was awesome. She was very kind, polite and courteous. She is also very knowledgeable about the different plans and programs that ARW offers. Very detail oriented and took the time to ensure that I understood the purpose of our conversation.

Ms. Sharlene was extremely helpful explaining to me what I needed to know concerning my payment. Her customer service was genuine and I felt assured speaking with her. We need to have more good hearted people working in customer service like her!

I was upset when I called because I wasn't happy with your initial offer. June provided excellent customer service. My issue was resolved and I will continue as a customer. I would recommend ARW to a friend in my community.

I was very satisfied with the service I received. They were always available when I needed service. They were kind, respectful, professional and considerate. I felt like I was in great hands with American Warranty. I would definitely recommend to all my friends and family.

Sharlene was very helpful and polite. She will have me recommend this company to all of my friends and family. Thanks for being courteous. The company has been working well with me on a couple of things that have needed fixing and I have gotten them fixed. Thanks again Sharlene for your support today.

My sign up was fast and efficient and Sharlene was nice and helpful. Now we'll see how good the actual service is. Because my Sears warranty was dishonest, and I was hesitant to try another. I gave it a go, and I'm hoping for the best!

She was great and very helpful and thoughtful about my situation and I also spoke with a Karen. She also so was very helpful and knowledgeable about my situation. Those two young ladies were a big help so Thank You LADIES.

The payment method tied to my account had been hacked! I called to update it! In a time when good customer service is hard to come by, Sharlene showed me that good customer still exists! She was very polite and professional!

Had to update account info. The representative I spoke with was very kind, and helpful. I would recommend ARW to friends and family. I have always had a great experience with every representative with every phone call I have had to make.

Great Customer Service. On time tech was very professional. Work was done quick and fast. I was very satisfied with work that was done. I will give an referral to friend or family. I'm very pleased and grateful for the service provided and look forward for future service in my home in the near future.

I spoke with a Sharlene and I received customer service from her second to none. She was nice and polite and very informative. Thank you for how you treat your customers when we call in. Having Reps like Sharlene make you feel you are being well taken care of. Stay safe.

Sharlene was very helpful and very pleasant on the phone. I just had to update my credit card information since I had to get a new one. She was more than helpful. I have been dealing with a plumbing issue also that hasn't gone as well. The first time out, the plumber couldn't fix it, had to get a bigger machine out. I then had to get this approved by another department which took almost a week. Also, the wait time on the phone is pretty long.

Sharlene was a great call. Was quick. Will continue to recommend friend and family to this company. Never had any problems with service. Will get more service. From them in the future. Family recommend this to me. Sharlene was funny. Bright on the phone. Nice air about her. Like talking to her.

I was very fortunate to connect to Majorie in customer service. She cared & understood my state of mind concerning the frustration & bad experiences & misinformation I was given by the Claims Dept. And when I request to speak to a Supervisor, my issues were not resolved. Your company needs more people like Majorie. It's important to know that someone at the other end cares.

This person was so understanding and I needed help on my acct. She was right there. When I needed. Thank you very much. Every time I needed help you guys are always there for me to help. Doing business with this company is awesome.

June was very professional and was able to help me get plumbing added to my account and also answered my questions about when I buy a new home about transferring my coverage over to the new home so that it will be covered.

Charlene was very thoughtful & listen well to my problem. She was very professional, answered all my questions and made the changes that needed to be made. I was placed on hold for a short period. She apologize for the wait.

Sharlene was very professional and made me feel like family. Her personality is amazing. Also I wasn’t passed around from person to person therefore that’s a plus in my book. I’ve been a customer for 10 years and today’s experience reminded me why.

Claim was submitted 8/26/2020 for plumbing issue. ARW could not provide service because of the Covid19. I been calling for year for my refund $55.00 all I get excuses my I haven't received my refund. My next course of action is NYS Attorney General Office.

June did an excellent job on answering my questions and her Knowledge on my concerns. She did a great job. June explained The question I had on the claim process. So when June transferred the call I was calm on what to expect.

Sharlene from billing was so awesome. She made things easy to understand. She has the perfect voice and very understanding. Yes I would recommend more people to American Residential Warranty. You have a great team and I'm thankful to you all. Keep up the great work. Again thank you.

Sharlene was great and understood my concerns. Also, she was polite and patient when helping me. Sharlene explained the option to use a debit card versus using a checking account. With Sharlene’s knowledge about her job saved me $3. I really appreciate her kindness and willingness to serve ARW customers.

Charlene provided excellent customer service. She understood my situation and resolved it quickly. She went beyond and stayed with the call throughout the process. I will pass on my satisfaction to my friends. Please let management know how well pleased I am.