ARW Home Reviews

The service person that was sent through American Residential just left a few minutes ago. He fixed the washing machine that was leaking. He came the next day after I called the warranty company. He ordered the part and that took a week, and then he came back and fixed it. So, it was pretty quick. I would recommend them.

Stay away from this company!!!! They only cover very small amount and also charge other fees on top of trade service fee. You’ll get less than what you pay them annually so better off not paying them at all.

The rep was very helpful. I had a plumbing issue and when I called, they informed me that wasn't in my policy but the rep had told me that it was. So, I had to upgrade and pay more money. I was really ticked off about that. What I had a problem with was when I had to pay more money and called them up Monday to talk to the gentleman that signed me up, I couldn't get through to his extension. I'm still piqued off that it was falsely represented to me.

This is my 2nd month with ARW. They are charging me extra money monthly what they have committed and I called them for my repairs for 3rd time now. Finally I'm going to called them tomorrow for the last time.

Joel was very helpful today and I appreciate that. I called and he knew what he was doing and did not keep me on the phone for too long. I called to renew our contract and to get my washer fixed. That's it.

The cost of the American Residential Warranty seemed reasonable for what we needed. Signing up with them was easy. I’ve been looking around and got them on the phone, and we went over everything.

American Residential Warranty processed the claim for me, and I had to sign some papers and pay a copay. It was easy because they came right away when I called them. The repair people who fixed my faucet in the bathroom were good, but I still have a little leak, and I’m about to call them today

The signup application process for American Residential was easy. I called two weeks ago about my AC. Last week, I also called on Wednesday, Thursday, and four times on Friday. Each time I was told that somebody would call me back. But, nobody called me back. They finally called today to schedule somebody to come out and fix my air conditioning. They were good. They gave me the names and numbers of different air conditioning companies in Macon.

Their website is horrible. Trying to log in is super basic and not friendly. When I want to go check on my claim, I should be able to log in and click on it, and see what they typed in but you can't. There's nowhere to click. It just shows that you filed a claim, the date. Then the claim number that they gave me was different from where I logged in to see. Both of those claim numbers were never the same. All it would say was the problem. I had an AC problem, but it said heat on the back end. Nobody said anything until I talked to the fifth person and was like, “I need to change your claim. Because here, it says heat and you're complaining about the AC.” I said, “I've noticed that.” He said, “No, it shouldn't say heat.”

I called in today because my credit card was declined. I was very annoyed because I was at work and was getting call after call about the credit card, every hour on the hour. I was in meetings all day and couldn’t answer the phone. I was not in the best mood when I called in. Charlene was very understanding, efficiently handled the issue, and noted my account. Her calm demeanor and empathy saved a client today!

Although I have not been with ARW very long, my experience so far with ARW was quite pleasant. I had a billing issue, so I called and spoke with Joel who was very courteous and helpful and solved my issue within minutes.

I'm a 10 yr customer. I placed a claim for a Kenmore gas stove that smelled of gas. The gas company was notified and disconnected stove for safety. After approx 30 days after placing claim ARW informs me they are denying the claim because the stove was disconnected prior to tech inspection. When I informed the supervisor in Boca Raton FL. she told me I should have left the connection on with the gas leaking until their tech arrived 3 days later.

I called in today, June 27, 2022 to verify my coverage for the A/C unit and spoke to Joel that was very professional, courteous, patient and extremely helpful in reviewing my plan. I was impressed by his willingness and knowledge of the warranty coverage. He is a great asset to your company.

I needed assistance with my ac unit in a certain matter of time. I was able to fulfill my need with customer service and they also did a follow up call as well to make sure my family and I was secure.

My experience with Charles was excellent. He reviewed my information and made the correct changes. Charles was very personable, made me feel like a valued customer. Charles sent me a copy of my contract also. I did not get this from the first agent Angel. I will recommend ARW to my friends and family. Just as my friend recommended your service. She too is very satisfied. Thank you.

Sharlene was wonderful, kind, and has a great phone voice. I forgot to transfer payment over. I called in to make the payment. Sharlene was understanding and took the payment promptly. After taking payment she sent me over to talk to an ADT agent for home security. Thanks again Sharlene.

Joel helped make my billing error smooth to repair. Very professional and understanding. Having problems with ARW in filing a claim on my only claim, I almost ended our contract. Joel helped me stay with the contract and try one more time.

I want to thank Mark O. for helping me get a good deal with renewing my warranty. I was going to shop around with other businesses but he went above and beyond trying to get me the best price. He also provided great service, answered all my questions and was very patient. I appreciated that he called me back like he said he would and it's clear he really cares about the customer. He was honest and hardworking in helping me.

Joel did a great Job assisting me with some questions and he was a pleasure to deal with. I was impressed that I a didn't have to wait on hold like most places that you deal with on a daily basis these days.

Cathy was very helpful and kind. She took the time to answer all my questions, solve my issue, and gave great recommendations. She also had excellent customer service skills! This made my call to ARW a pleasant experience. Thank you, Cathy!!

I would recommend a friend because he was very kind and explained the product. He also went over the current plan I already have with your company. I feel he got me the best deal that I could get at this time.

Donna was very pleasant and professional! She handled my problem with speed and accuracy and was able to answer all my questions. She even took the time to go over my coverage and correct one coverage I shouldn’t have had because I have a septic tank and not a sewage line. She is the kind of person you’d like to deal with. Thank you Donna

She was respectful, very courteous, polite and jolly. She was knowledgeable and had a very easy going attitude. Willing to go above and beyond to getting the information that she needed from me. She was understanding. She was accommodating in setting up a later date to process payment.

I spoke with Joel in billing about eliminating an expired credit card and he quickly and efficiently handled it. When I said I was having a problem with claims he worked his magic again and connected me with the right people to resolve the problem. He displayed exemplary customer service and I commend him. Thank you Joel!

They were very good and professional and they were very polite and they fixed the problem with my billing problem and they did it in a quick and professional manner and I was very impressed and surprised at how much they cared about me and fixing the problem with my billing problems and l am very satisfied. Thanks ARW

Donna in Corporate billing was so helpful in bundling all of my plans to get them on the same day of the month. So helpful! I enjoy ARW and was grateful to find them. Thank you so very much! I appreciate ARW!

Sharlene in the billing department has been great to work with. She has helped with intermittent interruptions in payments due to stolen credit card information. I wish all of their employees were as good as she at their jobs. Due to issues/policies of ARW, we are considering cancelling our contract with them. Having to wait 5 business days before ARW would submit a work request to fix our HVAC during a heat wave here in North Caroline is unacceptable. Anyone reading this thinking about signing with ARW beware!

I got a new card, but didn’t have it on file. The representative, Karen was pleasant and helpful. She informed me that I should not use a checking account, but keep using my debit card as a form of payment to avoid an extra fee.

Charlene was able to help me set up a new payment date for my missed payment. She was absolutely professional and helpful. If I had to receive a missed payment call again, I hope the next agent is as professional and help as Charlene was.

Mr. Joel answered the phone and was very polite and quick. Thank you for assisting me. I will be referring this company to all of my friends and family. I have been with this company for years and I've always gotten great service.

The customer service representative name was Joel. He was very polite and helpful with me paying my bill. It’s good having a warranty on your appliances. You never know when something is going to go out on you so it is good to have some type of coverage.

ARW HAS EXCELLENT SERVICE. I AM VERY PLEASED WITH THEIR SERVICE. Appointment time is good. The service people are very nice and very professional and nice. I would recommend ARW to my friends. Customer service is also very nice. The account department is very courteous and nice.

It was a wonderful experience. The young lady spoke well. She took care of business. I really had a great experience with her. She was a joy talking to. Looking forward to speaking to her again whenever I have a problem.

Jol was the CSR that took my call. He did a good job! Reason why I called is to update my billing debit card on file. I had to because the one I had on filed was fraud and needed a new one and they had cancel the one on file. Jol did a great job in attending my situation and I recommend to anyone as he is polite as well.

SHARLENE was very kind and happy and she seemed to care about my call. She was thorough but quick. She got the job done perfectly and wished me a good day, which felt very nice. Most customer service operators are mean and angry and don't care about the call. But Sharlene was really good and I'd recommend her!

DO NOT TRUST THIS COMPANY aka AIG. After years of paying for their coverage when it came down to pay for the repairs and new appliance it's not gonna happen. The initial service call was over 9 weeks ago. Over 25 calls into the company 12 hours of documented time to get transferred and start from the beginning. They wait for you to simply give up. Now they say they will give us 106.00 towards the buyout/repair. I have reached out to their local district attorney, BBB and family attorney. I will find every avenue to post this message and do it on a regular basis.

Customer service was professional. Very polite. Very useful and helpful. Very patient. Very understanding. Very accommodate. Answer questions for accurately. Very reliable. Answer my questions very politely And honestly.. Job well done Karen. Keep up the good work. You are very professional.

The rep was clear and to the point and helpful to resolve the reason for the call. I found her to be a joy to speak with. After speaking with 2 other reps. she was the only one to complete the issue to stop robo calls.

When I lost my debit card given to ARW for the purpose of automatic monthly billing, I missed my payment for the month. Joel helped me set up my newly issued card and set payment for two days out (since no funds had yet been added to the account since receiving the newly issued card). Joel also sent me immediately at my request a statement of coverage for the warranty which I had requested in an earlier telephone call with a different representative but had not received. Joel was knowledgeable, courteous, helpful, and professional throughout our interaction. Based on this call I would recommend ARW for its customer service/billing department. The content of my review is not influenced by the small incentive received to write a review.

Today I made my payment of 76.00 and the person I spoke to over the phone was Karen, thank you for being courteous to me and having a positive attitude, through the whole course of me making a payment and explaining to me a few other features the company have… Great job Karen.

Person was very. Professional and friendly.. He resolved the problem immediately. I would recommend the company to all people. I would rate the quality of service I received on a scale of 1 to 5, 5 being the highest 5.

Donna handled a billing error and explained everything to me QUICKLY and THOROUGHLY. GREAT customer service! She is a tremendous asset. Also she went over options to save me money in the future. Fantastic attention to detail. Much better than AHS!

Jeremiah was extremely helpful today. He was patient, courteous and friendly. Great job! He followed up and returned a call to me to ensure I got an answer to my billing issue. He gave me peace of mind that the issue was resolved. Thank you.

I had a great experience with Residential Home Warranty. When something goes out they come out and they fix it. I have a great experience with the woman on the phone. Her name is Karen. She was a delightful cheery person that I could talk to and we need more people like her so I wish everyone have a great and wonderful day.

Karen did an excellent job in answering all my questions and concerns. I give her a high 10. She has a great deal of knowledge when it come to customer service and treating the customer with the utmost respect always. If I could I would love to have her take all my calls to ARW!!!! Thanks Karen.

We are so happy to have a warranty plan that can provide such comprehensive coverage that includes plumbing lines from the house to the street. Knowing that we would be covered for this cost, which can be expensive, gives us peace of mind.

Sharlene Was Very Polite and Understanding With Solving My Issue. I had an issue with my debit card being block by my bank because of charges I reported that wasn't mine, so my bank blocked my old card, and my ARW payment didn't go through, but I was able to give Sharlene my banking info. and she was able to pull my ARW payment from there.

Sharlene helped so much. She is a wonderful people/tech support. She answering all the questions I made that sharlene is a great person who knows what you need and if you ask questions she will help you get thru everything.

I called and spoke with Donna in billing today to see if I could change my billing date, she changed it for me with no problem and also offered me ADT home security plan that I'm very interested in but not at this time, she was very very helpful and very informative. She is Definitely a Keeper.

Customer Service Representatives are very polite and respectful individuals. They’ll your questions with honesty and truthful. By far the best quality of services since I signed up them. It’s possible I will use the service within the next two months from day.

The visit with Sharlene was a great experience. She was very helpful & friendly. I would recommend this service to anyone. I have not needed the service but anticipate a good service getting my payment on the right number & not having to worry that it didn’t go through. The company is well known for the service it offers. I do hope I never have to use it but if I do I feel confident they will come through with no delay.

I called this morning with a concern concerning my billing and Karen was very knowledgeable and professional. Also, I am very pleased with the service providers you have dispatched to my home. Thank you for honoring your contract with me as a plan holder.

Karen called to discuss about a payment they did not receive. I change the date of the payment for the next day. Karen was very helpful and very understanding. Also ask didn't I need any help with anything else with the warranty ms also offer me a alarm system switch I already have.

I spoke with Karen this morning and she was so delightful, it started my day off with a lot of joy. She was very nice and knowledgeable and a great representative of your organization. Please hire more like Karen. I failed to make a claim for my kitchen faucet but sure that I will have other opportunities in the future.

Very professional service. My matter was taken care of, i'll like your business. As always my requests were taken care of, I forget your employee's name sorry. I think it's Jorden. She was professional and a pleasure to have serviced my request, I will recommend your company

When asking about a Warranty on your house make sure you're clear about what you want. I really appreciated how polite Matt was, he was very helpful. Got me more coverage on more item in my home. I would recommend him to anyone actually. I really like when people can really explain using their words.

There was a miscommunication on Chris's and Matt's part in several phone calls. I was told certain things were included that apparently were not. Different totals were given to me. It truly was a ** show, but in the end, I believe Matt and I work things out. I truly hope the service will be worth the aggravation and you live up to the reviews.

I called 4/29/22 with initial complaints, it took me talking with several people to get a plumber. I had to file another claim in order to get a plumber to take care what should've been done. Several calls to the Retention Dept. and pleading with them to call the vendor making them aware of my policy Plumbing Advantage and fixtures was covered and the job could and should've been done. This issue started 4/29 - today is 5/12/2022 and I'm still fighting/waiting on resolve.

I was assisted by Karen who was warm and helpful with taking my payment over the phone. She went out the way to make sure my needs were met. I appreciate her helpful assistance. She also asked me if I were interested in listening to an offer regarding an alarm system being that it comes with my ARW package. I did listen and asked questions to make a informed decision. Karen was a pleasant person to speak with. Thank you.

I received a call this morning from Kathy because my card had expired and needed to be updated for payment. It was early, I was irritated and by the end of the call, I was laughing because she took an inconvenient situation and infused her upbeat, professional and fun personality to accomplish what was needed and made me feel important.

I think that they are great. I recommend the company to everyone, the customer service is great. They are fast to answer your call when you need a claim fixed and it is always as you are told within the time you are told so thank you ARW.

Associate went above and beyond to explain service plan to me. I’m Roselyn ** Daughter and just started taking over her finances. I was going to cancel the service. He was so good at explaining the service to me and how my mom was a loyal customer. And how the service worked. He sent me her contract and any and all necessary paperwork I needed to continue the service. Great customer service and very friendly, felt so at ease. Thanks for having such a great person on your staff.

I needed to update my payment info. Karen called and left a message, when I called back she was courteous and very patient as well as understanding. The card that I had in file had to be replaced and I wasn’t sure if this company would be able to make the ACH payment. Thank you Karen.

Jeremiah was very helpful and pleasant during this call. I needed to switch my payment to another date and account and Jeremiah was quick to assist. I would recommend friends and family members for this service. I have recommended a few friends in the past and have already joined.

Dominick was polite and professional. He explained the reason for the notification. Payment failed to go. He entered the updated information. I wanted to make sure a second contact number was on the account. He verified the information was correct. I was sautéed with the service.

The gentleman that I spoke with was very helpful. I had lost the telephone number that I needed to call to report a claim and he gave that number to me also my account number and general telephone number to call.

Friendly, understanding. He explain my policy The young man was able to answer my questions. I would recommend this company to my friends. My credit card was put on hold and while waiting for a new one, this young man said he would keep in touch while waiting on my payment.

Was very nice, took care of me fast and efficient. Her voice tone was very easy for me to hear. And she offered other services which I turned down but it was nice to know about the other services ARW offer.

I spoke to Matt, he was very helpful, gave me all the information I needed. He was very attentive and gave me the right help for my needs. Last month I called and spoke to someone else, I did not get the same service. I received a text message today saying that my subscription was due with the incorrect amount. I'm out of the country so I had to make a long-distance call. Matt was efficient, took care of business updating my chart and advising me properly. I'm thankful he answered the phone when I called. Thank you.

Given that I was at work, the transaction was to the point but not rushed. Dominic was friendly and patient. Thank you for the attention to my account standing, the professionalism displayed and appreciate pace of the transaction. There is nothing more annoying than a slow talking and slow moving associate.

Thanks so much for the nice customer service today when I called my payment in. I appreciate the service that Karen ** give when I called. Thanks again Renee **. If you have questions please feel free to call me at+**.

Staff Member DONNA Was Very Very Helpful in All of my questions. She Had such A Super Professional Attitude. Donna explained each and every detail of my questions to her about any Account issues. SHE MADE SURE that SHE had Cleared Up ANY Doubts that I Had if ANY. Overall She Was A SUPER PROFESSIONAL.

Customer service has been very helpful each time I have spoken with someone. The last home warranty company that's I had gave me the runaround on my repair of the refrigerator, it was a year and half before they took care of the problem.

Charlene was very helpful and professional and solved my issue in a timely manner. She assisted me and was helpful with resolving my issue. You should be proud to have an employee such as Charlene, she is an exceptional employee.

Karen was very knowledgeable, and Professional, She updated my Card information information Due to the date had expired, She answered all the questions that I that I had about my insurance policy. I am very pleased so far with my policy and your service.

I called to make a payment on my warranty policy, and to update my information. Dominique was great, very professional and very courtesy he was very polite and offered a policy review if I needed one. I'm very satisfied with the service he provided.

The agent that spoke was very professional. Her name is Karen and I like the way she talked. I will recommend ARW to my friends because I like their customer care relationship. I didn’t regret joining this company. I will be looking forward to a better days with ARW. Thanks.

Good afternoon, I just wanted to give high praise to the service I received from Kevin. Since this was my first time calling customer service I wasn’t sure what to expect. Kevin was so helpful and professional and definitely exceeded my expectations. Thank you for hiring such a great employee! Best regards, Mary **.

I have recommended two friends and both forgot to tell you, but I still do. Although you could not get a plumber on time and had me get one, I did an ARW was very fast in getting me my money back. Dominique was very friendly and very courteous. Because my debit card was hacked, I got a call from Dominique and enjoyed talking to him he was very knowledgeable about the company and seem to enjoy his work through much. I enjoyed talking to him thank you.

Karen, the service representative that handled my billing issue, was excellent. She was able to quickly switch my Auto pay on both my Appliance Plan and Electronics Plan to a single BofA card. Besides being professional and expedient, she was also warm and friendly. Karen exceeded my expectations and I will accordingly recommend ARW to others as a result of her quality service.

Questions regarding selling my home. Dominic was professional, knowledgeable, and I hope you are paying him well before some other company snatches him away from you. I was sales manager of a large corporation before retiring and would have valued him if he had been one of my representatives.

The young lady was so respectful, talked well, very helpful and friendly. Working with her was a pleasure and I would love working with her again. I think she is a great employee and you are very lucky to have her. I would never let her go.

Thank you for taking the time to share your feedback. We appreciate you giving American Residential Warranty the opportunity to serve you and value your comments. Customer feedback helps us continually evaluate and improve our services. We wish you all the best moving forward.

My experience American Residential Warranty was awesome. The customer service representative were courteous and professional. I was informed and reminded of my appointment time. The tech was knowledge of the service needed. My problem was fixed in under 30 minutes. The monthly rate I pay is fits my budget. I am committed for LIFE!!

I was comparing different home warranties and found out that American Residential Warranty was competitive and their reviews online were good. Also, I wanted a specific custom warranty, and I was able to do that. I gave them a call and mentioned what things I needed. The agent explained to me what was the best one I could take. He did some customization and helped me in choosing the type of warranty I should go with.

Kevin is only reason why I’m doing this review. He did an amazing job on assisting me with my questions professionally. I have respect when respect is given and I treat others how I’m treated. He did an amazing job with working with me.

Your representative Sharlene was very knowledgeable with a warm personality, And her telephone courtesy was absolutely the best. He definitely made me feel I made the best decision coming over to American Residential Warranty. Thanks for the experience. I will definitely share it with my friends.

Thank you so much for the Rep Sharlene, she was very professional and polite. I was done before I knew what happened. She was swift and Accurate in making my payment. I was offered and incentive to make this review but I would have done it anyway.

I called in to advise that I was canceling my service solely for the issue of an unauthorized automatic payment being debited from my credit card. I have manually called in my payments since I acquired your company 15 years ago. Needless to say I was beyond angry. I called in and the gentleman named Dominic answered the phone. He quickly advised me that there was an issue with this payment system after some type of an upgrade. With the upgrade he advised me that most of the customers were sent back to the reoccurring automatic schedule payment system including those who are not previously using the service.

Sharlotte was very polite and took care of my matter. Plus I called in for a new service call and will be getting my service the next day that never happened since I have had the policy. Usually be service call I had to wait over a month or so. Very please this time on my claim.

I spoke with the representative named Karen. She was very professional with a great attitude. She was very friendly when requesting my credit card to be updated on file. Karen will go far with ARW. I enjoy speaking with her.

We did a claim for our dryer and it was easy. We called up and told American Residential Warranty what was going on. They sent someone out. He had the parts on the truck and it was an easy fix. The customer service has been great too. When I was signing up as well as when I called to make a claim, someone was there to take my call right away and everybody's been polite and helpful.

The agent was helpful and courteous. I was late with a payment and we discussed a date and time that the payment would be withdrawn from my account. Sharlene helped to guide me through the process and she was very helpful.

When you have problems in your home they will get someone there that day or no later than two days. Very fast service. And if they’re not able to fix it they will reimburse you with a check. If you’re late with your payments they will give you grace. That’s another good reason why I like the company.

On March 14th 2022. I made a call to your billing department and spoke with Donna... What a wonderful person. So knowledgeable and professional. She handled my situation with exceptional speed and accuracy. It's nice to know ARW have wonderful people as herself that when you call you know whatever problem you have will be handled properly. Best Regards, Lynn

Card renewal was handled easily, needed to update my debit card and Sharlene was polite and handled the situation quickly so there should not be any problems in the future about my account because of the debit card. Thank you very much.

I recently filed a claim to have my leaking boiler expansion tank replaced. Paid my service charge of 55 to have a contractor show up. I was told they would arrive between 8 am and 5 pm. So I couldn't go to work that day. No One Showed up nor did they call to say they were not coming. A whole day wasted, I lost money from not going to work that day. I called the customer service department to inform them that no one showed up and they acted as if they could care less. I then requested to speak to the supervisor 3 times and was told, "No supervisor is available, someone will call you back." No one never called me back. I'm so disappointed with this company. I'm canceling my account first thing in the morning and I asked for my deposit back since no one showed up or called. What's the point in having home warranty insurance if they're not reliable or unprofessional. Don't waste your time and save yourself the headache!

First my projector stop working and I had the electric add on so I sent it in to them to fix and was told it’s not covered, then my HVAC wasn’t blowing cold air and was told by the technician that it would need to be replaced and all that ARW gave me was $500 telling me that it’s too much to fix or replace. I told them, "That’s why I pay you guys to fix it or if it can’t get fix to replace it." But no, I had to hire someone and pay $4500 to get it replaced. This is the worst warranty company, do not believe their lies when they tell you if it can’t get fixed they replace it. Go anyway else but with them.

Csr was very polite and helpful. My issue was quickly taken care of. I have never had a problem with their company whenever I have needed help. I would recommend this company to anyone who needs a home warranty.

I feel (first time using the service after a year of paying) that I am getting shafted. How is this a reputable company. Customer service is sweet, so not her fault, but they would not get someone in sales or corporate call me back. I was never told about the "limits." I was sold this contract as repair or if not possible, would replace. This sounds like a scam. I certainly hope they fix this situation.

Had a few questions and called in to speak with actual person. Lo and behold - it was not impossible to reach a human. My questions were answered quickly and to my satisfaction by a very pleasant person. I will happily refer my friends to your company.

The customer service representative Dominic was very excellent, professional and courteous and informative and I recommend he gets a raise and he asked me about the alarm and if he coworker informed me about it. I appreciate his time and knowledge.

Received an annual bill to be paid in full with no options for monthly or quarterly payments, no explanation, nothing. The website gives NO detailed information about the policy. The hardest this company worked at customer service was in trying to keep me as a customer when I decided not to renew my contract with them. The same effort they put into GETTING a customer is what they should put in WHILE you're a customer.

My experience with the service member in Billing, Dominick, was exceptionally satisfying and professional. Dominick was professional when speaking with me, and he followed through with helping me with a small problem that I may have made with the Billing Department. He also listened to irritating problems I have had with ARW and supplied me with information that would help me in the future with ARW.

We had a very detailed and informative description on the upgraded plan we asked for. The person we spoke with was very knowledgeable to our needs. He was cordial, professional, and helpful with questions we had. His presentation was more than what is advertised on television.

AHW never canceled my rental property insurance, continued to take my money. Also I had bad heat pump, man came out and nobody ever got back to me concerning my issue. Had to find someone to come and replace my whole HVAC system with NO HELP From my home warranty company, I have canceled my membership with AHW for those reasons, I have been CHEATED out of my money.

My experience with this young man was awesome. He is very knowledgeable and answered all my questions. He was very patience and explained all my service and was not overly aggressive. He didn't make feel like I was stupid for having questions about my service. Need more like you.

SHARLENE was very very helpful. Rated 100. Had no problem explaining my different coverages took no time at all explaining each one... She made sure that I was taken care of and made sure that I had a understanding of each coverage.. THANKS A LOT SHARLENE.

I received great customer service from Shirlene this morning in regarding a billing issue. She was able to assist me and was very helpful in regarding the matter. I was very pleased with her services. Please keep providing this great customer service, much appreciated.

I called 4 days ago. My appointment was this morning. Repairman from a Morgan appliance company from Mesquite Texas came to my home. He said he repaired the washer. He said he replaced a sensor in the lid/top. I put a load of laundry in after he left…assuring me it was fixed. The washer is still doing the same thing. I set the washer. It turns itself off doesn’t wash. I called the appliance company back no answer I leave a message 3 times. I call American Residential Warranty explain my problem they tell me to call back tomorrow. The representative from ARW was clearly irritated with me when I insisted the washer wasn’t fixed. The representative said they always come back to fix the washer??? They never fix it in one visit??? That is news to me. The repairman never said anything about coming back to finish the repair. This will be 5 days without a washer at my house.

I had the pleasure of having my issue addressed by a young man named Dominic if spelled correctly. He was very patient with me while I explained my issue. I was on hold for quite some time being switched to several departments. Dominic gave me the number to the correct department in case I got disconnected. At the end of the day I received the breakdown of my estimate and a better understanding of what was going to happen on my service visit. Thank you.

Dominique provided great customer service. He explained my policy well and informed me about new services that you provided. My bill was past due due to change in banking and he made me feel comfortable and was not rude like some Reps are when it comes to payments. I appreciated his kindness and patience.

I received a phone call in order to correct payments that didn’t go through because of my cancelled credit card, which we were to remedy vary easily. The representative then offered to call me back before closing if any problems were to occur. Which I don’t believe did. Very helpful service.

Dominic ** was able to take care of our account update needs and renewal very quickly and professionally. We had the home warranty under the prior owner still. He was able to change it even though I thought we already had. Thank you

Dominic helped me yesterday. Very well mannered, answered all my questions. Very pleasant. I needed the change out a card, and also needed to check on a repair. And he also upgraded me for some additional coverage. So, I now feel even better about not only having the appliance coverage, but also have added ceiling fans, and plumbing stoppage. Knew the company policy well and was most helpful.

The person who I spoke with treated me exceptionally well. You could tell that he knew exactly what we needed and wanted. I was very happy with who I spoke with about the repairs that I needed. Thank you very much.

Yes, I had a wonderful experience with ARW. I spoke with a very informative, customer friendly representative Mr. **. I tell you, he's fantastic! I'm very well please with ARW services. Mr. ** also sent us our Coverage policy via email too. He wanted us to be very informed on the policy consistency. He's qualified and factual to the ARW customers. Thank you very much.

Ms.[ Sharlene was very courteous and direct with my payment. She is a very pleasant young lady. If she's any indication what American residential warranty is hiring you guys rock! I loved her energy, her quick response and her knowledge about the company.

Helpful and great service. All my questions were answered. Just hope everything can be handled. Have had American Residential Warranty for a few years. Have not used it often. Have been a member for 3-4 years. Hoping everything will be taken care of, only phone wait too long.

Received solicitation to consider ARW for replacing my soon to be expiring home warranty w/ a competitor. Was offered a great QTR payment, but when I got my confirmation for the new service, the QTR pricing on subsequent payments is much higher. I was told that the discount will be applied, so I have to wait and see. Not happy being deceived, potentially...Bait and Switch?

Karen provided excellent customer service. She was friendly and knowledgeable of the products. She received and updated my payment information with ease. My questions were answered satisfactory. Provided empathy when I described the reason for change in payment method. Great experience!

Updated on 01/27/2022: Don't buy a "home warranty policy. This company only has call centers, you can't find a corporate phone number or even if they have a CEO. You get the runaround and then you are told you "should have have read your policy, you had 30 days." I had to replace a "covered" whole house heating system but they will only give me 595.00 back after taking out a 55.00 service fee when they was NO service from them or they so called repairmen. Then I am told today that they don't "replace anything, we only repair it." Please save your money and take these reviews very seriously. They are uncaring once they have your money and will think of any excuse to NOT pay a claim. So needless to say, once this policy expires I will NOT BE RENEWING, I will put that money in a saving account. Get a maintenance contract with your local heating and cooling company, it is cheaper and better than this as they will come out to do repairs with no "service fee".

The reps that explained the very flexible choices available were competent, professional, courteous and friendly. They gave me all the options, each of which were excellent and reasonably priced. I am pleased to be covered by this excellent plan. Much better in all ways than the competition.

I called ARW this morning to update the credit card information on file for ARW and spoke with Dominic in Florida to assist with that process. We completed that smoothly and began a discussion of enhancing my Platinum Premier plan with the Deluxe Add On services as well. Dominic was very helpful and knowledgeable in explaining what this will mean for me and I appreciated his bright attitude and helpful demeanor which is hard to come by nowadays with customer service. When the time comes that I may need to reach out again to ARW for assistance, I hope I'm able to work with him again, or at least someone just as helpful and understanding in meeting my needs. Thank you.

I called on the 18th & explained my request the agent at that time verified I did have a credit on file. He transferred me to the claims department to open a claim. For some reason the rep couldn't find it in the system. He placed me on hold & came back maybe 10 minutes later saying he couldn't reach anyone to confirm the credit, and I would be contacted within 24 hrs. That didn't happen. I did a survey with this info and never heard back from anyone SO this morning I called back and that's when I receive 5 Star service.

Domonic explained how my warranty worked. He explained that what was the advantages of upgrading my plan which my husband and I are going to talk about considering. He was very nice and generous about everything. He also mentioned about the promotion of alarm system.

Thomas ** was very helpful and solved my questions. I received fantastic customer service from him. Thomas' attitude makes it clear that I can continue to rely on ARW. Thank you Thomas ** for your extra effort, attitude, and help.

CSR ** was truly a blessing, very knowledgeable and help solved a simple problem. Transferred at least 5x's for 1 person to actually solve a problem. I would recommend everyone speak with CSR ** if you want direct problem solver. TY Again CSR **...

All my concerns and questions I had about warranty was answered and I was given additional information about adding more coverage if I was interested. I request the information on more coverage. I was very pleased with the service I received.

What a disgrace this company is! Their salesman lied to me. We have 2 houses and we canceled our old American Home Shield Warranty to sign up with American Residential Warranty because the salesman promised us it would be better. We are shocked at what we found out today! So today when we tried to use it for the first time they denied the claim. The representative was not very nice as well! We were very disappointed at how we were treated! They said we needed “additional coverage”. Nobody said we had the option for additional coverage. What a scam. Now the monthly premium is almost double what we were paying before! I have canceled both and I have to call the contractor myself to get this fixed.

I contacted ARW about my water heater. They sent a contractor out and I have not heard anything else. I contacted ARW and they are reviewing the quote. I am a disabled vet and NEEDS HELP immediately. T

I am disappointed with the service, however, in speaking with Charles at customer service, I am certain I would kept your service. When I called last week for a sink issue, I was told that my sinks weren't covered. Having AHS before ARW, I know I requested plumbing as well. I have gone w another company. Charles was professional and very helpful.

The companies they contracted with didn't solve the issues and had poor communication. I had a stove that wasn't burning cleanly and was spitting out CO. They came in and cleaned the gas vents but that didn't help. I had a washer that wouldn't drain or would give an error code and they said there wasn't anything they could do. One company was supposed to come but never replied or confirmed. Overall a poor experience. I signed up for a 1 year plan without renewal and they auto renewed and it was a pain to cancel.

I had an issue with my garbage disposal a number of months ago and although ARW couldn't find a local repair person for the job, they made a valiant effort to reimburse me right away. I was very appreciative for that. I also recently had an issue that came up with my payment. The woman in billing, Karen, was so professional, so helpful, had a great attitude and even made me laugh while she solved the issue. I've had a home warranty policy for over a decade, mostly with another company, which was awful, and ARW is by far and away, a company I would recommend.

This company takes advantage by promising what you will not deliver. It's all about the small writing...you BETTER read what you are signing up for because you are not forthcoming with important information such as the limited amounts paid due to the age of the appliance. You wont fix it then you take out the service fee? What do I gain from your services...aggravation and complete disappointment. I even upgraded and got less! One is lead to believe what is untrue. Borders on false advertising!

Received great customer service from the representative Karen. She offered good products and services. Thank you for your assistance. The service was good, the representative was good and respectful and nice.

Your service provider Dominic is great & excellent in explaining things to me. He makes me feel happy because I was about to terminate my contract with your company but he made me changes my mind. I recommend Lydia ** to join your company.

Dominic was well versed on his job. He was expedient with the service, knowledgeable and professional. He is an asset to your Customer Service Team. Dominic made sure to cover all of my concerns and ensure that if any of issues persist, he would be glad to assist me.

I had called about canceling or changing my term length and knew that the group who would handle that request would not be in until Monday. Domonic called me back and helped me SO much, get answers to my questions and changed my term from annual to quarterly for me. I can't recommend him enough and am so thrilled that ARW has awesome people like him there!

Dominic was very helpful and courteous. Explained my situation and he listened and went that extra mile for me. He was so caring and understanding. At a time where the whole world is struggling with Covid and what not it feels good to know that there is someone that hears you and really cares. Great customer service. He went above and beyond and find or express the gratitude. Thank you for your help and courtesy.

Representative was great in helping with my billing issue. Forgot that I hadn't called about giving my new debit card number as my old debit card had been hacked She took care of everything without any problems. Great customer service. Didn't have to wait on hold at all.

We were being assisted by an ARW representative named Dominic today. He listened with an intent to problem solve and gave appropriate solutions. I found him to be endearing, amazingly polite, and he referred to my husband and I by our last name, also saying Ma'am at every conversation point. You could hear that he was either smiling or cheerful, which may be hard to do when people are calling about some sort of unhappy experience with their home. He stayed a model of employee professionalism throughout the service call, he even stayed on the line while transferring me to a different department so that I would have the live representative needed. All of this was without asking - Total winner and such an asset to American Residential.

Information for me to manage my account and contract. I wanted to receive the link for information on managing my account, a copy of contract, payment information. The representative was professional in assisting me in discussing my question with clarity.

My experience with you all is always good. My rep today was amazing. She asked how was my day and holiday and she and I had a conversation and it brighten both of our days. I'm so glad I could be a good spirit for her and she felt better after she and I talked.

While happy with the coverage, I simply could no longer afford the monthly premium, so was forced to cancel. The Customer Service person I spoke to, Kernst **, was polite, professional and friendly, and offered several alternatives to canceling, but that's not a possibility for me right now. I VERY much appreciated the fact that he was empathetic to my position, and unlike some companies, didn't try to repeatedly hard sell me to stay. Not all companies respect a customer's decision, and the fact that he did, greatly increases the possibility that I may return if my situation improves. Thank you.

I had the pleasure of speaking with Dominic today about my current coverage and possibly adding more coverage on a new home. He was very knowledgeable about the product as well as friendly and polite!! I would recommend ARW to others.

Called in today to have a change on my home warranty plan to include few features and then have an existing coverage removed. Mr. Dominic was just awesome with clear explanations of my coverage. His inputs helped me to gauge my plan and modify accordingly.

Good evening,

The rep was great deserves 8 stars. You guys need more like him. Very much helpful, knowledgeable, great personality and service. I don’t have much more to say except so far great experience and for sure I will recommend it to others

I talked to a gal named Donna! I appreciate her being so nice to me!!!! She helped me with a one month free that was going on, that I really appreciate it because of my finance situation right now! Thank you Donna