ARW Home Reviews

Karen was most helpful today. I had recently hurt my foot and couldn't walk. My payment was late due to this incidence. She was very helpful in giving me time to pay. Thanks so much for listening & understanding my situation. Karen was very nice. Thanks again.

The customer service lady I worked with was knowledgeable and thorough. She even followed up and on call days later! They are consistent with their promises of services as well. The prices are competitive and the emergency line answered quickly too. I would greatly recommend their service and will continue to use them thru many years. Thank you for your assistance on my call.

Refrigerator and stand alone ice maker. Made phone call. Person answering was very helpful and friendly. My repair order was placed and in 3 business days the service repairman was out at my home to make the repairs. I would recommend this company to my family and friends. The cost is very reasonable.

Karen was very friendly and helped me understand what all of my options were. She's very good at what she does. She is patient, caring, as well as very knowledgeable. I truly appreciate the experience. Karen was very friendly and helped me understand what all of my options were. She's very good at what she does. She is patient, caring, as well as very knowledgeable. I truly appreciate the experience.

I was not happy when I was told that my kitchen faucet was not covered under my policy. My intentions were to cancel the policy. I was given another number to call. I spoke with a young man name Kernst. He was very helpful, courteous, and knowledgeable. We ended with me keeping the policy.

I Am very happy with my purchase At American Residential Warranty. The gentleman I spoke to Kernst Was very pleasant and knowledgeable. He made sure I knew what I was buying and understood every detail of the coverage. And how much things cost. I will be happy to be working with him in the future and Having a long relationship with American Residential Warranty. Thank you so much. Angela **

Signed up on 9/2 - cancelled on 9/27. The rep I spoke to on 9/27 was a total incompetent jerk. Does not belong in customer service. Instead of cancelling my agreement and issuing a refund ($39.99) I was invoiced again on 10/2. Took several calls to get through - the quality of call was horrid. Sounded like a Third World Nation. Finally got to June today - 10/5 - after being on hold for 26 minutes. She is the first and only sign of intelligent life within ARW. You really need to improve your phone system and invest in training for the reps as the one on 9/27 should not have any contact with customers.

Very effective and knowledgeable about the business, enjoyed our talk, very kind and patient. I would recommend your company even though the added a contract that I didn’t authorized and took my money…and never returned it.. But with this customer service today was so, so help. Thanks

Mrs. Sharlene.was very professional. Talk nice. Handle my matter very well. I was happy at the end. I Would recommend to a friend. I been with the company for going on 3 years and I like the service. Rates meets my price that I have been paying on my policy. I okay with the company. Thank you.

Sharlene was very helpful and pleasant to speak with. I needed a due date changed and she took care of it. The hold time the first time I called was too long, over 15 minutes so I hung up. Called back and got through right away which I appreciated.

At about 0920 on 10/04/21, I spoke with Sharleen at 877 382-8628 to correct a billing payment problem caused by me. She was very helpful and helped me correct the problem. Your agent was very pleasant and knowledgeable. Best Dennis **

I called in August to transfer my warranty to another home. In September I had an issue with a hot water heater. I called. They said I had no account. After about 5 different people and getting cut off numerous times I reached someone who looked further and discovered that I had indeed made the transfer but that their employee did not do it correctly. It should have been opened as a new account and not added on to my old. They were supposed to have called me back and waived the 30 day waiting period because the mistake was on them. No one called. And when I called in October 1st. They said I wasn't in the system. They had one address that was insured but not the one I needed work done on. (Mind you I have 2 properties that are insured with you all and have never made a claim before this. I am going through my 1st time and having a horrible experience.)

Just wanted to mention that my experience with your ARW agent Karen was great. She made me feel really special and was very helpful. I would certainly recommend to a friend. Keep up the good work. Big ups to you Karen :-).

Had a billing glitch. Called representative Donna **? Super helpful. Great customer care. Met all my needs. 5 Star employee. Also highly recommend electronic plan. Had for years. It’s helped me tv and computer repair. Be Smart. Protect your stuff especially if you have kids or grandkids.

Karen was very courteous and took care of what I needed. She also offered services that I don’t have which was very appreciated. She stated that there were opportunities to add them on later which I may consider doing. Thanks Karen.

This morning I spoke with Sharlene and she was very helpful, kind, and knowledgeable. I rate her customer service a 10 on a scale of 1-10. Excellent customer service. I recommend ARW to a friend. Thank you very much for your help this morning!

Arthur was very attentive to my needs. He listened to my concerns, repeated to ensure understanding and set call back expectations! He was my 4th person to talk to for this matter and I finally felt like we are moving in the direction for resolution.

Sharlene was very helpful ensuring my payment had processed. I always get a reminder if I forget my payment because and the ease of everything being online. Knowing that I have American Residential Warranty is a relief knowing my appliances and HVAC are insured.

Everyone I have spoken with are extremely friendly and helpful. A gentleman named Rick M. helped me get everything set up. I had spoken with other companies before ARW and they were all very pushy and rude. Rick was very nice and understanding of the fact I did not want to sign up right away without weighing my options and speaking with my husband. Today I spoke with Karen. She was so nice and helpful with getting my account fixed after my payment did not go through, because the card on file was disabled due to fraud. I will definitely be recommending ARW.

Good service, the representative was friendly, courteous, and helpful, she was very precise and had a good sense of humor. She Explain the problem and addressed my concerns. The experience was good and I would recommend the company to anyone that need a home service company.

I would receive a welcome package...I did not. So I called and they allowed me to download a "copy" which had sample stamped across each page. After viewing my plan I determined I didn't need this plan (after my plan had started) so...customer service today said he was asking for my full refund for me as I hoped for. I give the five stars to the efforts of my customer service rep dominic for his professional manners and efforts to find out the problem and trying to resolve..I still don't know if it will happen. I have paid for a year of service and $11.00 to mail a request to cancel. Waiting to hear how long it will be for a refund and how much. 09/29/21

They came in a fit something that I was trying to fix for a long time. They came and got it done. They came and did what needed to be done. They cover a lot of thing that I don't Expect to cover. They are the best!

Each person I have worked with has been very helpful. Today Sharlene was efficient and funny! I will be happy to work with her again. The whole company has been really great. I hope that my clients are as happy with the product as I have been acquiring it.

I had a billing matter that I called in for on Monday Sept 27, 2021 and was speaking with Donna in billing. She was very professional. Took care of that matter in no time. I had to make a call today back to billing to change our billing payment information. Donna got the call automatic address me as, "Mrs. ** I helped you yesterday and will take care of you today." By her action with me let me that she is professional daily..

Sharlene in the Billing Department was very helpful so I could make a payment. Sharlene was also very kind and friendly and made you feel special. That you were the only one she needed to take care of on this date. This call was made on September 28, 2021.

The representative was well knowledgeable. And gave excellent service care. She also answer questions that my spouse had concerns about, She offer him add-on which at this time he declined. It was a pleasure speaking to her. Thanks for having a very professional staff working for the company.

Sherlene was a very good and respectful agent. Need more like her, punctual I mean right on time like clockwork 9 AM sharp, five stars. I personally would recommend AHW to my family and friends for their home security and repairs for their home.

I was excited when I was signing up for this warranty because a friend referred me, but then my water heater broke and they didn't replace it saying it's too expensive for the policy to cover, I was blown away by this because for months I paid 204$ for all their advertised bells and whistles that cames with their policies for peace of mind, and they turn around and left me scrambling for a water heater. Never AGain!!!

Sharlene was very polite and professional. She was more than willing to provide information and assist in the resolution of my problem. At the end of the call she informed me about a survey that I would be receiving and asked me to complete said form.

My experience with ARW is very good; Sharlene (Rep.) and all workers are professional and kind; my questions were answered and the work is great; also the price is right; I will highly recommend family and friends; I'm very happy.

To American Residential, Thank you for the ease in which you've handled my policy. Today, I spoke with Marge. My hold time was quite long, but, when I finally got Marge on the phone I was so impressed, that I didn't mind the hold time at all. She is a true customer service individual, as I know how it used to be. Those day's are far gone, but, not with Marge. What a delight to talk to her. She went above and beyond to help me and she did an exceptional job. Yes, Marge is a keeper, if you don't keep her I'll take her! Hopefully, American Residential recognizes her way and the art of speaking to your clients....as a matter of fact, when Raises and bonuses come due, please recognize Marge as an employee, whom deserves it, with no question. Thank you, American Residential and Marge. Best-Diane **

The representative, Sharlene, was very pleasant and helpful. Great to interact with a pleasant person. I would and will recommend your company to all my friends and family. I have been a customer for a while now and will continue to be so.

My experience was knowledgeable in choosing my coverage for my home! I will recommend ARW to my friends and family! I have just registered and I will know more about the coverage when I have used the policy! The agent was pleasant and considerate!

Great experience today. A lot of info sent to me to eliminate confusion. Glad to have so much info at my disposal. Very solid company! I have dealt with many warranty companies over the past ten years and this is by far the best company I have dealt with.

I had a very happy experience with Charlene while I was on the phone with her while conducting my business. I hope to have that same experience in the future, and I would differently recommend your company to a friend or family in the future...thanks. Karen

Had a wonderful experience with the associate. One of the best parts of the process. She deserves praise because I have had bad experience with previous reps but she was amazing! I hope she is the person that I talk to if I were to ever have another issue.

Very are helpfully took great care and understanding in what I needed to do. In changing my payments, arrangements, to give me better peace of mind. And very helpful in telling me what was available for me to get as a member.

I was able to get a policy, everything in it explained to me, and much better customer service than my pervious home warranty plan. It was so nice to be able to pick up the phone and an actual person answer the call! Keep up the great customer service!!

Charlene was very helpful and very nice and like making my payment. You guys are wonderful in helping when I need help. I would recommend you to my friends. A lot of people rent. They don’t know so I have things. I do tell people that you call you that you guys are good and I’ll help save our name on repairs.

Spoke with Sharlene who responded in a kind manner to my question (whether to change payment method). She provided options in a clear concise manner which allowed me to make a good decision. It was a productive conversation. I felt that all my questions and concerns were met. Thank you, Sharlene!

Dave was the customer representative displays professionalism when initiating my claims. I appreciate his concerns and understanding that I understanding what he was doing next. This was a good experience for me. I thank you for the service. Thank you.

Today, I spoke with Sharlene (in the billing department) and she was professional, friendly and assisted me with my request. She was able to pull up my accounts with ease and provide information on both accounts. American Residential Warranty is blessed to have her!! Great Job, Sharlene!!!

I upgraded my insurance with American home warranty today and I spoke to Thomas sales rep number **, I have spoken to your company many times before and was very disappointed with the explanations of my coverage, etc. I just want to say that Thomas was a very wonderful person. Explained everything where I understood clearly, perhaps for the first time since I’ve been with American home warranty. He is fantastic. If I could give him 100 stars I would. Thanks Thomas.

My customer service Rep was Charlene. Such a beautiful Spirit. She had a wonder upbeat Personality. I really enjoyed her. I truly hope if I have to call in again, I will be connected to her. She also listened to my concerned and situation. Those are my flowers I’m giving her today and your part is to give her a raise. LoL.

Rep was knowledgeable. She took care of my request efficiently & very helpful. She offer more coverage & advised of adt that is available. She took my payment address. All that I ask made me feel she care about my problem & would take care of it & she did exactly what was needed.

I recently submitted a review because I spoke with a rep who informed me that my cancellation would occur immediately. Two days later, I was charged the monthly fee, meaning she did not cancel my policy. Please cancel my policy and refund the money which was withdrawn from my account. Thank you.

The Rep. was professional and accurate with the concerns I had. She seemed understanding and cared about my situation. Yes feel I was given the best information and personal advise based on my support system and finances and in this trying time.

Excellent service. Very professional. Took care of all my needs. She needs a raise. I had a great Time and confidence I was told what I needed to know. Very kind and very helpful. I would recommend her for management.

Sharlene was able for me to pay my bill. She asked how my day was going and checked to make sure my email was the right email on file. Then she asked if there was anything else she could do for me. I told her no and for her to have a wonderful weekend.

I had questions about my renewal and my coverage. Karen answered all of my questions in a friendly and professional manner. She also transferred me to other areas to answer other questions. She made me feel comfortable on my renewal.

Sharlene was very pleasant to talk to and answered all my questions. You have a good person and Sharlene if I was you I would not get rid of her. She was very nice. I am very pleasant to talk to thank you. Robert

Mrs. ** your agent was kind, patience in helping me solve my problem. I was a pleasure in work with her.. After speaking with her the first time she was very familiar with my problem which made it easy. She assured me she would see it through and she did. I really enjoy using your services and have never not been pleased with resolution.

If I ever have an issue, with American Residential Warranty I will ask for her!! Sharlene has a great personality. She knows what "customer care" is about! I don't even know her, but I already love her. Thank you Sharlene, for caring & resolving the billing problem.

I have spoken to at least four or five different customer care people, the language barrier is always difficult. I have been told different things each time I call regarding the repairs being approved. The problem is the service provider isn't aware of the approval, you would think that the company would contact the service provider to say they approved the work. Residential has insisted, I as the customer call, despite, telling them, I was told by the service provider that the repairs were denied, and that they needed to contact the service provider. They have failed to contact the service provider to correct the information they have on file and the Authorization Department is a joke, once you reach them, they drop the call. The run around is frustrating, will definitely be searching for another company and only wish my experience was as good as most of the comments left.

Experienced wonderful customer service from Karen today. Karen was patient and kind and listened well, she resolved my issue I was experiencing with multiple calls and text. I would definitely recommend her to family, friends, and associates. Her call quality was excellent.

It is great when a customer service representative is as efficient, friendly, professional as Karen. She projected confidence, and an easy clear communication with a nice personal touch. This is my first experience with American Residential Warranty and so far so good!

I spoke with Ms ** this afternoon when she answered my call. Her voice was so soothing and rewarding. She helped me with my problem and explained to me what was going on and told me that my item will be replace really soon. Ms ** was AWESOME. Her customer service ethics was beyond Excellent, keep up the good work Ms. **. Until my next call.

Sharlene was very helpful! She addressed all of my concerns and was able to provide excellent customer service. Other reps I had spoken with when trying to discuss the issues we were having (contractor never showed up and didn't reschedule appointment after service fee was paid) were very rude and hung up on me. Sharlene was very kind and was able to calm my nerves from dealing with this situation for over a week.

Arthur is THE BEST THING that's happened to me with your company. He is the first employee who knew exactly how to solve ALL my issues, AND he handled the issues himself. If all your employees were as knowledgeable and efficient as Arthur you could save hours in extra costs for the errors and delays. Thank you! I look forward to interacting with Arthur in the days ahead. Denise **

Sharlean was very helpful and patient! She explained call all the way through. Made payment and she was very helpful. She explained security alarm system offer. She is one of the nicest representative I ever talked to. Very knowledgeable and again helpful!!

Karen was very professional and helpful. She was also very courteous and patient with me. She did not just transfer me, she asked if it was OK to put me on hold so that she could speak to a manager to resolve my problem.

Need to check coverage and June was helpful with helping to answer my questions and going over my coverage for me. I called also to cancel a coverage that I thought I needed but did not need and she cancelled the coverage for me. Thank you June. You were a nice and helpful agent.

Karen provided excellent knowledgeable and wonderful service. She was a blessing to speak with on the phone and I had a great time speaking with her and actually resolving the situation at hand. She continues to bring great value to American Residential Warranty company. Thank you Karen.

As usual sometimes I find myself short at the end of the month. I don't work in the summer months (school system) So I knew I was going to be short for my payment this month on the 26th. So I called spoke to a representative name Karen. She understood. She listen. She was awesome. She was able to give me a few extra days. My thanks to her and the company.

My name is Pearlette **. I had been put on hold for 20 minutes and switched over 3 times. This last time I called was my last. I was going with another company until Mrs. ** answered. She was knowledgeable, patient, caring, kind, and everything you want in a representative.

Karen in accounts payable or accounting is the nicest, most caring and accommodating person in your company. In all my years as a member she is the best. Please thank her for always making my day and always try to solve an issue.. She is very professional and caring. Extends herself beyond the call of duty to make sure I end up as a happy are customer. Please thank her for me.

My experience yesterday on 8/24/21 with Thomas was great! He was very nice. Answered all my questions. He had a very upbeat bubbly personality. I could tell he loves what he does. I was very excited to get my contract started back because of him. Give him a raise. He deserves it!!!!

I had very knowledgeable well manner young lady. She walked through what I needed to do. I got cut off from her and when I called back I was fortunate to get connected to her, which helped me from starting all over.

Miss Karen was a pleasure to speak with. Very courteous and professional plus knowledgeable. I appreciate her assistance in helping me to resolve my issue. I would definitely hire her if I could. Thank you again ARW and Miss Karen.

Very customer service. Nice and concerned and she handle my concern very quickly. She was a real Blessing. I am glad that I got her on the line. I pray all my issues will be handle with such kindness and concern. I will tell others about your company. Every concern I had was answered.

Amazing customer service. Got me the best deal. Better than I could imagine!!! Rep was friendly and very helpful. I definitely appreciate his service today. I can’t wait to renew my plan next year. This will definitely be an ongoing relationship with this company.

Talked to 3 the operators on the phone. First operator had phone troubles and never called me back. The next couldn’t help me because info wasn’t available to her. The third had just started her shift and said she’d call back and never did. Terrible company, wouldn’t recommend them to anyone.

ARW doesn't tell customers things that determines whether washer and vac. They advertise that you can get coverage on all your appliances no matter how old they are but then if they can't fix it they don't want to replace it! You have to opt out that appliance from your contract it's not fair. Even though I am on a fixed income I signed up for a platinum service agreement and I am so sorry that I did.

My experience was a greatest. The agent that assisted me was very kind and very much helpful. On a scale from 1-10 I would definitely rate a 10 for their professionalism. I wish there were more customer service agents who would such as kind and professional they were.

I called to purchase a home warranty last October. I never received any documents from this company and I assumed I had not signed up for their service. I noticed a deduction in my bank account this month and when I called them I was told that I had to cancel in writing. All at once all the missing documents showed up in my email. This company is all about debiting bank accounts without ever checking with their clients. I feel I should be refund all my payments since I never signed a contract.

Customer service was good in the questions I was concerned with. Thank you. In addition, The representative I spoke with was very helpful and explained in nice detail about the warranty coverages on my policy. I plan to share this with my daughter, she might be interested also.

If only the first claims service representative would have fully researched claim #** as June did I would have not had to take up numerous hours and days of calling. After extremely long waits and being disconnected I was informed that someone would be in touch. I repeated a lengthy story and reasonably requested a call back on the claim. No one ever called. June took all the time explaining the process and what further steps I and your mechanic should take to complete the claim. June was courteous, informative, sincere, and helpful. Having owned 3 businesses in my life I would have been happy to have her on my staff. You are lucky to have such a dedicated employee on your team

I had a good experience talking to an account manager at ARW yesterday. My questions were answered in a timely manner. I received the answers to my questions and my wait time was short. The person helping me was very polite and helpful.

Today I was able to speak to a wonderful and knowledgable representative named Authur. He was patient, kind, and helped me more than once. He tended to my needs as a customer service representative should. I would only recommend him to tend to anyone's needs as i have spoken to others who didn't know the answer decided to hang up on me instead.

Charlane was wonderful and very helpful. She made my experience a joy. I would recommend Charlane to help anyone with regards to ARW. She helped me with my situation and offered options that I was not aware of. I was blessed to have met her. Very professional and a joy to conversate with.

The lady did a very good job. Everything was wonderful. Score 100+. She explained everything thoroughly. She even told about adt system also. We haven't had any claims so therefore we really don't have a lot to say, So far we are very happy with our experience with American Residential Warranty.

i spoke to Arthur today on August regarding an important matter. He was very understanding and helpful, empathic, He has great customer relations skills and I would be happy to refer the company to other people. My talk with Arthur was 5 star.

Mr. ** was such a breath of fresh air! He was so nice and understanding because my credit card expiration date changed when I got a new credit card and I had no idea my quarterly automatic payment was affected. He was able to figure out my email address was incorrect on both policies and the reason I did not receive any emails. I appreciate him taking the time to help me understand why I was not notified BUT the tenant at my rental property received a text message. That was excellent customer service! Mr. ** was so patient when it took me a while to get up, as I just had surgery, to get my purse to get the new expiration date from my credit card. THANK YOU for excellent customer service!!!

Response time to my call was excellent. Sharlene was most helpful and I am satisfied with the help that I received when I called. I did not have a long wait time nor was I put on hold. I was already prepared to have to wait but that did not happen. Thank you for your help.

On August 4, I spoke to Sharlene in Boca Raton. She was pleasant, funny, and a pleasure to speak with. I actually enjoyed talking to her. She is excellent at her job and kept the conversation going while completing the transaction. Delightful and I know she treats all customers the same way!

I had a very good experience on the phone with Sharlene in getting my payment date changed. I am on a fixed income and had to change the date for financial reasons. She was very helpful in doing so and her attitude and finesse was just wonderful. If all my phone conversations were like this one, the world would be a better place. Great job Sharlene!! Thank you for all your help! Stella

The representative, June, was very friendly and gave a very thorough check of my current bill status. Everything was checked out to be accurate. I discovered my concern was not related to American Warranty. I would certainly recommend her to others.

I called to renew my account with ARW. Spoke with Karen. She was a wonderful, very friendly Representative who was most helpful in my renewal request. She followed thru with her commitments promptly and concisely, and with cheerful enthusiasm. Thank you very much!

I had a wonderful time talking to Charlene. She professional, polite and very funny, great sense of humor. She's very easy to talk to. She made my day. Thank you Charlene. I Hope to talk again if I need customer service.

Kernst listened to my problem, and took little time to verify what I said. He explained what happened and told me everything he would do and assured me my policy was reinstated. Most of all I heard only a concerned voice who knew his job. I asked so many questions; he was patient and kind to me. I will have a great day. Thank you ARW for this "Customer Service".

I don't understand how A and E get to charge me for something, they did not fix. American Residential didn't give a explanation and I waited over two months only to be told they could not get the part. I got & 220, and change for my refrigerator that I paid over &1,200. for. I paid &385,00 to get my refrigerator fixed. The man came out and fixed my refrigerator in twenty minutes.

I switched to American home warranty almost a year ago. I love the low service fee dollar amount and the 24 hour file a claim line. The service providers are professionals and very knowledgeable and respectful. I would recommend the guys to new home owners and current owners.

Arthur the customer service representative was very professional and helpful. I am cancelling my plan because every time I tried to call the person is saying they don’t cover plumbing without even sending someone out to inspect the situation. Their language barrier was not understandable.

I spoke with Sharlene about my coverage and the correct amount per month. She handled my case with due diligence and gave me the correct information. She was very polite, knowledgeable, professional, and had a lot of patience dealing with me-especially as a Senior.

Kernst ** is THE BEST EVER! He was the only person who sincerely cared enough to assist and seek a resolve. He is very courteous and professional. Otherwise, it was a very difficult and unfair experience with many untrained employees and rude and did not fulfill commitments.

Service was above average and responses provided were also above average for my residential needs. Representative was articulate and helpful. The only error noted was after I got off the phone with the rep.: which was that future billing would be from the credit card used in payment today, which was incorrect. Credit card was a one time use. Other arrangements have been made for my quarterly payments.

Sharlene answered the call, and was very helpful, professional manners was great, it was a pleasant talking with her and she really knows her job, all of the employees' perform their duties very well, they are trained well and know their positions, and are well informed. Thanks

On Thursday July 15th I spoke with a gentleman name Arthur. He was very polite and professional. He helped me in a timely manner and was not disrespectful in any way. You need more people like Arthur. Thank you Arthur.

This company does not want to pay her covered items. They did a bait and switch on the coverage. Then build me multiple times. Never never never again will I ever deal with this company or recommend it to others.

Arthur was extremely helpful and courteous! He took care of our concern in a timely manner and look forward to using your company again in the future. Thank you again for your assistance in this matter. We look forward in dealing with your company again.

I call to get an update on my policy. And to see what my present policy cover. You were a great help, in helping get the covers I needed. I appreciate your help. Thank you for the other offers, you told me about. Thanks again. Sandra **

I had submitted a request for service on my stove in late March and up to this morning did not hear from anyone with an update on what would be done about my stove, except that my case would be sent to adjudication. I actually called to inform ARW that I would not be renewing my subscription at the end of this quarter. However, I spoke with a very nice ARW representative from their corporate office that certainly knows how to address customers' concerns. She addressed my concerns in a very professional manner and gave me the satisfaction that I had been looking for over the last three months. Thank you Adi! You ROCK!

The agent was very knowledgeable and patient with explaining the discrepancy I had with billing. She also shared additional discount with me to assist me. She was easy to understand took her time with me. I would recommend American Residential Warranty to all my friends.

We had an issue to come up with our unit. We called for over thirty days. Was given the run around and the company didn’t honor what the representative said it would cover. I called several times, was left on hold for over an hour to only be hung up on. Please invest in another home warranty company.

Andi was very helpful to me. In all honesty, I was asking her to undo some faulty actions of some of your other employees. The guy (Micah) who signed me up for the plan promised me that coverage would begin on August 16, when the plan that I have had with another company expires. Instead, ARW established a plan that will begin on July 10 and then ignored my request that that effective date should be corrected. Andi is a good sport. I don't know what to say about the rest of you.

I have never ever given a review on anything but today I've got to let whomever reads this will find this AMAZING woman in the corporate office and have her help you. Not sure if I'm suppose to do this but the number is 1-800-910-8538. ASK FOR MARGE. She said she is the only Marge there and they will tell her you're on the line if she's with a customer she will call you back or call her back again if you haven't heard from her. This wonderful lady has been in customer service for over 40 years she says, so she knows what she's doing and has a professional, caring, and patient side to her and gets whatever you may need done.

Although I had a long wait time when calling, Arthur was very helpful & knowledgeable. He even attempted 3 times to transfer me to another Dept, but there was phone issues on their side. He was respectful of my time and my needs during the call.

Payment by debit card on record did not go through - issue resolved with my bank and rep Pamela corrected information in ARW system to process the payment successfully. Pamela provided timely response and was very helpful in handling the issue.

Discussed renewal date and coverage of my policy. Charlene was informative, eager to help and personable. She spoke clearly and easy to understand. I had discussed concerns in the past, and Charlene made suggestions with looking over my policy to include mailing a paper copy. Which is nice to have on hand.

Arthur provided excellent customer service during our call today. He was very pleasant and answered any questions that I had. He presented me with any potential offers and alternatives and ultimately presented me with what I needed to fulfill my request.

No one sent out for repairs on air conditioning. Had to repair on my own. Said that would refund the 85 dollars. Sent invoice. Nothing. Microwave man came out. That was three weeks ago. Nothing. I also paid 110 dollars in processing fees. Nothing.

The gentleman that helped me with the cancelation of my service was very kind and professional. He handled my call quickly and answered all questions that I had. He encouraged me to think of American Residential in the future with our new home.

The reason for my call is to verify my coverage. I spoke with a very friendly representative who verified my info and offer other solutions to may coverage as well as offering security for my house. I would recommend American Residential Warranty for their great services.

The aforementioned Customer Service Representative gave excellent assistance. He was very professional, as well as, personable! He was very knowledgeable and resolved the issue at hand. Moreover, Mr. ** resolved an issue for me about a year ago, He took the time to listen to my issue and acted accordingly. I would definitely recommend your company to my friends!

I received help with everything I needed, only reason for cancel is because I sold the home. The gentleman on the phone gave me very easy and clear instructions to make this process very easy, also he was very pleasant to deal with.

You do understand that you have to provide a service, product, I don't know...an apology. You are thieves. If you wanna make things right here's my email. Because a callback hasn't happened yet. **

We summited a claim on A/C not cooling on 6/15/21 and to this date 6/29/21 they have still not fixed my unit. We are in full blown summer and in South Texas heat. No one has helped us resolved this issue. I am very dissatisfied with the type of service and way they have treated me. I will not be recommending this company to anyone of my friends and family.

I never received my sign up email and account information. I called to confirm my account and the customer rep knew exactly when I signed up and sent me the information while on the phone. He was courteous and professional. I didn’t like the up-sell of other 3rd party services, but understand that’s a computer decision.

I was extremely disappointed in services that I received from one of your contractors. I called the cooperate office and spoke with Andy. She was very empathetic and kind. She actively listened to my problem and provided a resolution to the issue. Her customer service skills were excellent and made me want to continue as a customer.

Was the best that I had in a very long time. His name is Arthur and helped me with all of my questions and answers. American Residential Warranty needs to have more workers like Arthur. If there was more like him this world would be better off. Thank you so much for having Arthur.

Spoke with Sharlene in billing. She was amazing. So helpful. So polite, she totally understood how I felt. She made my day. I needed to laugh a little. She offered to help further with the issue I addressed but I said Next time I call I'll talked to someone in the claims department.

Andy was amazing and deserves a raise. She resolved an ongoing issue that many others were not able to accurately complete. She was courteous, professional, charismatic, helpful, and efficient. Please extend our gratitude. She was such a pleasure to work with.

American Residential is blessed to have Ms. Andy as an EPIC phone rep for your corporation. She was professional, courteous, understanding and knowledgeable. After listening intently to our needs her analysis and evaluation of what American Residential needed to do to rectify the problem on your end, she was right on target. Andy corrected the glitches on American Residential's end, as per our calls. Three calls, and and about 3 emails later: now our documents/coverage are finally correct! Ms. Andy deserves a raise, bonus, two more weeks vacation and whatever else your company can provide for her intellect, charm and wit. I will be recommending American Residential to all of my family and friends from this point forward. Again, you are blessed, as we are, to have Miss Andy, as part of your American Residential Family.

I have talked with SEVERAL representatives, this week, in reference to initiating a claim on the inside unit of my AC. During the course of my interaction, with different representatives, several different dates of my coverage were stated to me. Not one of the representatives could clearly explain the difference in dates. I asked every question that I thought was relevant to my concern and each answer was conflicting until I talked with Arthur. His explanation was precise, easy to accept and very professional. I was definitely receptive to his conversation and his information. Additionally, he brought closure to my concern. He stated he would submit info to IT, check on the status of my account, going forward , and keep me abreast of any changes. Even though I still haven't filed the claim I feel much better after having converse with Arthur. Please know this, Arthur is a Definite Asset to and for your company.

In September 2020, ARW sent out a technician to check on my central air unit, my unit was leaking water; however, the technician had my unit leaking water like a faucet that ruined my walls and flooring. I called ARW. They offered to pay $500 and I would be left with paying over $1000 out of my pocket. I am very displeased with this warranty company, I purchased the 3 in one bundle(Deluxe plan) to ensure that I pay over $300 for. I end up paying out of my pocket to get another company out to slow the leakage; it was a blessing that it was almost fall and could go without using my air much. June 2021, I called them back to get another company to come out but I don't think that I should have to repay a service fee to correct what their contracted company messed up. I need for my central air unit to be fixed correctly.

Have been trying to reach adjudication department to give me a resolution on whether completed service order invoice has been received and someone is working on it to be paid. It has been 2 -1/2 weeks with promises for a callback and has yet to hear from someone. Andy....is the only voice that has brought some kind of consolation (i.e. hearing my concern and making an effort to do something about it!). I pray that this issue will be resolved ASAP....hopefully someone will take action through Andy's efforts.

The customer service gentleman was helpful and courteous. He is an asset to the company. Please hire more people to put a good light on the company. I wish I would have written down his name. Hopefully you will know. Thanks.

I have been helped twice now by an ARW Customer Service Rep named Pamela. She is amazing and very helpful. Originally I had a confusing question that she straightened out for me. I was going to cancel my ARW service because I would not have the money required by my re-up service date. Pamela was very helpful with my payment schedule and I was able to keep ARW. She is a 6 Star employee who should be settling any disputes because of her Kindness and professionalism!

Called about problem with billing charges. Talked to Andi and she took care of the problem and sent me a confirmation email regarding the changes. She was very pleasant, courteous and a pleasure to talk to. Great representative of ARW.

Updated on 6/23/2021: UPDATE ON MY CASE: TODAY JUNE 23/2021 after I wrote the review on Monday 21 the American Residential Warranty contacted me from the corporate letting me know that they escalated the case and that someone will be taking care of my claim, nobody called me from the claim department on Monday. Yesterday, the same person from corporate called me again to know about my case and she was surprised that my case is still not addressing by anybody, she communicate again by email to the claim department and told me that for sure someone from the claim department will be contacting me to give an update on my claim. Yesterday was the 5th business day they had the paperwork from the service provider (They manage claims between 3 to 5 business days). Today is Wednesday, 9:40 am and I am still with no AC, in Florida with 2 little kids at home on the middle of the summer and this people HAVE NOT RESOLVE MY CLAIM.

When I call customer service reps are very pleasant and helpful. The reps give me information on other services and to update my services. I really enjoy the pleasant conversations and help I receive. I have told my family and friends about American Residential Warranty.

When calling to make a name change to our contract, we received excellent service. We received the corrected contract within a few days of our phone call and were very pleased with our service. We will highly recommend American Residential for anyone looking for a home warranty.

Sharlene was very helpful with my request to change billing info. She was professional, polite, and had a sense of humor. Sharlene also handled the matter very efficiently and quickly. I appreciated not having to wait for a long time to address this matter. Again, thank you!

He was very polite and friendly. And personable. He seemed very concerned that I was happy with the service. I told him I had never had any service. I had been talked into something on the phone that I didn't want.

Andi was very helpful! Got me on the right track! And was the best! Thank you! Andi for all you did for me today. Was grateful for all you got for me from AMERICA Home warranty. Thank you! AMERICA Home Warranty!!

The lovely lady I spoke with today was excellent in resolving my issue. She was a great listener and very stellar with her knowledge of the issue I was having, and she cared about what I was going through. All the employees that service customers with this company, should aspire to be like her. The company itself, needs some reorganization departmental wise so customers don't receive incorrect information and get passed on to the incorrect department. They also need to train their employees to remember; that it's easier to retain the customers they have than to get new ones. Thank you.

Customer service rep June in billing department was excellent. She help me with my billing problem. She gets a 5 Star review from me. She followed up and returned my calls and handled the problem. I will make sure to ask for her when I have a problem.

Very helpful. He help me maintain my coverage. I can not afford to lose my coverage. Great customer service skills. Very patient and was willing to help. The problem did get resolved and I was able to keep my coverage.

This is so ridiculous- my time is just as valuable! This last call 1 hour and 11 minutes and still unable to find out about my refrigerator! You have horrible customer service and hour wait time on phone? I need to find out about my refrigerator service- the company came a week ago and waiting for approval from you. Call me or email me the answer. I am tired of playing phone tag and no one answers after an hour or everyone says, "I will connect you to someone else!" This needs to be made right- not good customer service!

I called several numbers and finally got to talk to a representative. My question was about a countertop Kenmore to be exact micro wave which stopped working last week while we were using it so we didn't get to heat up our pizza. Representative quoted warranty does not cover counter micro wave. Thank you.

I just wanted to give a good recognition on one of your representative name Arthur. There was a situation came up regarding my payment. He handled the situation very well and got it all cleared up. He had explained the problem over the phone and he got it all straightened out. Arthur desired the recognition. He showed me how professional he was how he took care of the matter. Thank you Arthur.

This agent was extremely helpful and I was happy not to have been put on hold. So far this company has exceeded the others that I have tried. The agent explained everything to me clearly and also responded by email. She definitely made it easy for me.

I'm requesting to send me refund for the 2 months of premium I paid for the warranty. When I signed up I was given information that is not accurate. I've been told by the agent that all appliances are covered including washer and dryer. And also I was not informed that there is service fee for every claim. I made sure that the washer and dryer are included he said all appliances. And I've been told that the monthly premium is all I have pay. I verified that information clearly and I even convinced my brother to sign up too.

When we closed escrow on our house, we were offered to purchase American Home Shield or First American Home Warranty, both of which I tried in our previous homes. As I checked the reviews on both companies, I realized that their ratings were bad. Then, I looked on the BBB website and found ARW and they had the best rating. Debra from sales called me and explained quite a few things that made ARW a much better option. Just a couple of important ones are the fact that the deductible was only $55 as compared to others which are at $75 and the fact that when you call, you are not routed to a call center in another country. That helps a lot for communication purposes. So far so good. We are happy with the items that we called in recently. They were handled in a timely manner and the tech knew what he was doing and fixed the problem.

The caller was polite, courteous and knowledgeable. We resolved the issue on the first try and the call did not take an excessive amount of time. It was important to the agent that everything was done right. I felt like a valued customer and I will continue to use this service.

My 83 year Mom has been trying to get through to these people for day! Her water heating was leaking and they had to turn it off. She has had NO hot water since Saturday and today is Tuesday. She had an appointment for the plumber to come tomorrow, but he called and told her that the company won't approve it. She has been calling all day, it just rings or she gets cut off. My sister has been calling and the same thing. I have been calling all different numbers, all evening and the same thing,, finally got through to someone who is clearly at home, as her baby was screaming... and she HUNG UP on me before I could her the account info!!! My Mom pays the top premium price. What kind of company is this???

Sincerely, Rosa **

Both online Chat and Telephone Customer Service was excellent. Very much appreciated. Not so sure about the Warranty program itself; all I can say is READ THE SMALL PRINT. It seemed like a great program, but you don't get ALL the information about what they do and the claims procedure until it's too late to turn back.

The first time I talked to someone that understood me the first time. That really made my day. The reason why, I was transferred 3 times before the customer service number was given to me. I appreciate all his help today.

Sharlene was very helpful in updating my credit card, phone number and answering my questions regarding my coverage and length of coverage. I want to keep track of my coverage in the event I have a problem that requires coverage. Thank you Sharlene!