ARW Home Reviews

Ms. ** was awesome to talk to in getting us logged into the customer portal on the American Residential Warranty website. She was extremely helpful, courteous, and is a true customer service professional.

I signed up in December and the process was real simple. I had a great interaction with the rep that I spoke with.

American Residential Warranty was two steps above all the other warranties out there. When I called in my claim, it was an excellent experience because they took it right away. I didn't have to wait a long time on the phone for someone to help me. The first guy that came out already knew what was wrong, and then he ordered the part. It took a couple of weeks because they had to wait for the part to come in. But overall, American Residential Warranty is a good company. I had a satisfying experience.

I called American Residential Warranty before the freeze here in Texas and told them my heater was not coming on properly. I have three jets in the manifold. If all three is not shooting out fire, it's not going to kick on. They quickly asked for the $75 pay to have somebody to come out and check it. Two days passed and I hadn't heard from them. Three days passed and finally, I got an email talking about a buyout. I didn't want a buyout. I wanted somebody to come out here and look at it. That's what they advertise but they said either I accept a buyout or nothing. They also said it's in the contract but who's gonna sit up there and read all 500 pages of that little bit of the fine print where you can't even see it. I'm going by what they say which is either they repair or replace. I've had a problem with them before on the same thing and I consider them a fraudulent company. I'm a legal witness that whatever they say that they do on television, they don't.

Submitted dispute claim for reimbursement for the reversal of service. We had to get our furnace replaced and ARW did nothing to go us. We pay you monthly and there's nothing to show for it. We need our money back because it's not fair nor ethical to not service your paying customers.

Somebody who used American Residential Warranty said they were good, and I got it. I was very satisfied at the beginning, hoping nothing would break in my house. When people take insurance, they're not looking for things to break, unless it's a scam on both ends. I made a claim on January 8th, 2021. I called up and I said, “My boiler just broke.” It was 10:00 in the morning. The rep said, “Before we can do anything, you have to give me your card number. So, we can take our $55 out or $59.” I gave her my card number. She took it out. She said, “We cannot have anybody in your house till next Monday or Tuesday.” I said, “This is Thursday. You want me to be without hot water or a boiler from Friday, Saturday, Sunday, Monday to Tuesday?” She said, “Yes. We can’t help you till then.” I said, “That's unheard of. I have a defibrillator. I have a pig valve. I'm 88 years old, and I think I need hot water. Not even to shower, just to have it here.”

Dryer wasnt drying clothes. Called American Residential Warranty and they sent someone out to fix it. He replaced the motor and recommended that we clean out our dryer vent that goes outside in order to keep our dryer working longer. Worked very well and done within an hour or so.

I've had a few other home warranties and I've noticed that when things go wrong, they don't want to fix them. When I had issues, American Residential handled them pretty well.

The call was made initially to cancel service, I've had several customer service failures. But after speaking with a supervisor by the name of Kernst, I decided to stay. He addressed my complaints, and concerns. And I am remaining a customer because of his genuine desire to resolve the issues.

We were very happy with the quality of service as well as the professionalism and friendliness of the contractors. We have no complaints. Our issue was promptly fixed in a timely manner. My husband handled everything because I work outside the home.

The representative was very courteous and shared with me several options for the service and urgency I needed, rather than sending anyone available. Likewise, they told me how soon I would hear from the provider and I received a call from the provider in the timeframe that I was told. The service received from the provider was excellent and they gave me a few insights to help maintain our HVAC system.

Recently had cause to call for a refrigerator fix. The service provider was courteous, on time and ordered the replacement parts prior to the service date which was very convenient. Refrigerator fixed. Total time from reporting problem was less than one week.

When I do a claim, it takes American Residential Warranty a while to respond and set someone out. I don't get any follow-up calls and I have to call them to figure out this and that. I have to track down a contractor on my own. While the reps aren't disrespectful, they don't have time to talk to me. My microwave's door broke and I had a claim for it. But, American Residential was never able to give me a technician for it. I had to pay out of my own pocket back in November. I just got the check for that two weeks ago.

The claim was taken quickly, appointment for repair was prompt, the repairman arrived right on time. He repaired the dishwasher in just a few minutes wearing a mask the whole time. He was polite and efficient. I love my dishwasher. I am glad that he was able to repair it.

When talking to customer service representative they were very polite. The individuals that came in and did the repair any more timely or very polite. Left things clean in the areas where they worked at and explain things very well to my husband.

When I talked to the agent, he answered all my questions. He told me what they offer and what they cover. Some of the other companies don’t cover what they do.

I took out the top of the line policy from American Home Residential. After 18 months of having the policy, we filed a claim to repair our wall oven which was having problems cooking evenly. We paid our deductible/co-pay/service fee and they sent someone out to repair it. The guy said he needed to order parts and after three weeks, we never heard anything back. I had to make numerous phone calls to American Residential and was literally put on hold for hours each time. I finally spoke to someone who said they could not get the parts they needed so they offered $250 for a "buyout".

I have American Residential Warranty and I haven’t had any complaints yet. Signing up was easy too.

I have filed a claim for the repair of our furnace on 1/23 (Saturday). A service provider was contacted on 1/26 (Tuesday) and that service provider would contact me in 1-2 business days that would mean by Thursday or Friday. I had to call a local provider to repair the heating system, which required a replacement. The replacement was made on 1/28 Thursday. This timeline is unacceptable, to be without heat for almost a week before a provider was even dispatched.

The company that American Residential Warranty contracts with locally has come out and taken care of the items I had an issue with. The people are courteous, efficient and get the work done. When I initially started though, I thought that the entire house was covered. I bought a stand-up freezer and I found out later, after I've had the policy, when I wanted to make a claim on it, that I had to do an add-on. They said, "Oh, at the time that you read the contract, it was inclusive to the appliances that you had." I didn't understand that, but that's their policy.

I was searching for a home warranty after I had one in my previous house that I wasn't happy with. I found Consumer Reports' best home warranties, and I read up on it and compared it, and went with American Residential Warranty. I filed a claim for a broken cooktop. It was starting to go bad. One of the burners doesn't work on it. American Residential couldn't find anybody in the local area so they just cashed me out on it. The whole process took 15 days from the day I made the claim to the day I cashed out and I received the check. It's way better than my previous home warranty. Also, American Residential has been responsive. Everybody in the call center is in the United States. I'm happy with them, so far.

Last year, American Residential Warranty replaced my bedroom ceiling fan. We've also needed someone to come take a look at the air system in our home. Everything went well. It was fixed and it's working. The service was great. Nothing is 100% perfect though. If it comes to what the coverage is and what's covered, then I have complaints, but in terms of getting somebody out when I need them, they always take care of that. Recently, I did a request for service for my dishwasher. They sent a company out to look at it and the company had to order parts. I'm still waiting to hear back from them as to if they have the part and when they're coming back to fix it.

American Residential's coverage options sounded good. I was paying 70 something when I got the policy with them. During the time that I was quarantining, I got a thing where I was paying one price. But it went up over $100.

I called a couple of times when the climate was cold. There was a lot of water, and my heating system was frozen. However, American Residential Warranty told me they couldn't come out because they didn't cover that. I also had a hard time getting someone. I was on the phone for an hour before I could get someone and I don't think that was a good thing business-wise. I know it's still the pandemic, but a lot of people work at home. I don't think I should have waited that long. Other than that, the rep was professional and it was good customer service. I started coverage in December, but I upgraded it the first week in February. I need to call because they put dryer and dishwasher. I don't have those, so I need to eliminate them. I don't want to pay for something that I don't have in my house. It's also too pricey because I'm on a budget.

I was with American Residential Warranty before and they were good, but when I went to get something fixed, they couldn't get it done. They ended up having to give me my money back on the situation at that time. Because they didn't do good, I left them and went back to American Home Shield. Both of them are little too steep for a lot of people. They need to go down on their price, then they will get more people. Every time I try to tell people about them, they see that it’s too expensive once they check things out. American Residential Warranty called me back with a deal and I told them I’d give them one more try, so right now, I'm with them again. I've got a couple of things I need to call in on and right now, I wouldn't recommend anybody until I see what happens this time. I was very upset with what they did the last time.

I’m getting ready to cancel my American Residential warranty. I went without heat for a week and a half. They sent a guy out but he didn't fix it. He called in and said it was fixed. I called to complain, and they'd never sent someone else out to fix it. So, I had to call somebody else to come in and fix it. When my heat pump went out, they sent somebody out and they fixed it. So, I can't complain there. It's just this last time with it being so cold out and my heater going down, they just couldn't get somebody out here to fix it.

I put in a claim last week because we thought our hot water heater was going out, but come to find out the issue wasn’t the hot water heater. It was the pipe that leads from my kitchen sink down to where the hot water heater is. So we had to put in a new claim in for that on Tuesday. The young lady asked me who was the company that I had to come out here first to do it, and I told her. She said she would call them, but we haven't heard anything back from nobody and today is Friday.

I had claims on my thermostat and heater, the AC, washer and dryer. The process is pretty simple. I just call them up and pay the deductible. All of the technicians were good. If you go with American Residential, you're not gonna regret that decision and it's worth it.

American Residential sounded perfect for me at the time I was looking for a provider. Everything worked out perfect so far. I had to submit a washing machine claim. It wasn't working properly. Also, I had a claim for the kitchen sink and the refrigerator. I still need some electrician. I'll call next week for an electrician to put the lights on inside the garage outside. The garage doesn’t light up.

Plummer was on site Tuesday. A pipe needed replacement. Authorization for the cost was submitted Tuesday. American Residential Warranty has not reviewed the claim. 1 week has gone by. The service provider has try to contact residential warranty and sent a email. I have call several time only to be disconnected or waited on the line for over an hour. I was able to talk with someone on Wednesday who told me it would be taken care of in two days. Four days later I call again . It was like starting all over again. I am a senior citizen and I purchase this service because I wanted the security that if any thing breaks, I would have it fixed in a timely manner. I am still waiting, we have a pandemic and I need water. So please authorize the repair.

Overall my experience is good. I do have concerns that the electricians and plumbers recommended for service are not licensed to work in the town. It would be nice if ARW would have a list of the licensed professionals. I had to pay out of pocket and wait for reimbursement. In some cases these upfront costs can be very high and the purpose of the coverage to minimize the upfront cost.

American Residential Warranty is usually very responsive until the last repair that I needed done. I asked if they covered the electrical system because I was having issues with power sockets. Come to find out that it was a bad circuit board, which they do not cover. I wish I would have known that before they sent a technician.

Blower wouldn't work. Works fine after repair. The company they sent to do the repair was excellent. Did a great job. Would recommend to anyone for a good quality repair job. Couldn't be more pleased, glad I went with American Residential Home Warranty.

The heating of the house took time to fully heat the atmosphere, the winter sauna arrived and even though it was lighted, it did not come to warmly warm the environment. The cold was very intense and harmful to our body.

An agent called back after my call the day before. They then forwarded me to the appropriate agent. My issue was handled appropriately and we have a plan moving forward to address the issue. I am still waiting for the call from the vendor to come check out the issue. Thank you.

They tell you that they will cover repairs or replacement but they don't tell you that they have a CAP on how much they will pay out for an item/incident. I had a power surge that fried my computer docking station (for which I had extra coverage for electronics and accessories - at the time of warranty purchase they said it would be covered) and some wall outlets and lights units. They would not repair or replace the docking station as they did not consider it as an electronic accessory. My other repairs came to $450...but they only covered $350...and then deducted for the deductable from that!!! I was paying them $115 each month for home warranty coverage and that was all they covered!!! I also had outside plumbing coverage...for sprinkler system...and found out that they dropped that without telling me!! You are better off saving your monthly fees to put towards any repairs you may need in the future...

We only purchased a 2-year warranty plan which was a good decision. Cost for coverage not good, too much fine print that will get them out of paying some claims. The claims and repairs process is ridiculously over-complicated. Overall I would not recommend this warranty company. It would probably be easier to file a claim and get the repair approved by your homeowners' insurance company.

Very poor coordination and communication with Lowe's and the customer. Their customer service is inadequate. Delay in the phone conversation and understanding the customer service representative. Asked to have supervisor return my call a few times. I'm told they will within 48 hours. Still waiting...

Ok, let me start by stating that I have had service been a customer of American Residential Warranty company (ARW) for a few years now. The company was my favorite because of the customer service that they provided. While, scheduling a service contractor takes a while it has always been a consistent process (I always had a service contractor provided after at least a three day wait period). But I was always able to get the repair fixed to my satisfaction. Lately the customer service has deteriorated to almost non-existent service.

This company is a joke, very unprofessional and the customer service is awful. We called the company on December 2nd to submit a claim and nothing has been done as of today. After so many messages in Facebook and having to pay out of pocket for the services needed they had someone call us to tell us that someone else was going to reach out to us to solve and help us with a reimbursement process. We are still waiting for that call. They took the fee for the claim and no service has been provided. Our calls are placed on hold for more than an hour and no one comes back to the line, we do have to admit that they are very diligent on taking the money out of our account to charge us for a warranty that only benefits them.

It took a while for my actual claim to get processed but once everything was received and communication was clear between customer service and myself, ordering of the needed part and installation was seamless. If one issue that I can recommend being addressed by the company it have to say customers ability to reach customers service and better back and forth correspondence.

Great job. Very professional. Satisfied with a/c. Will use this service again. The timing didn't take so long. The Service guy know his job keep. Very important to keep professional workers. Would use the Electrician again. Took time to receive part but when it arrived they called sent the service guy. He come on time.

I submitted a claim on Sunday. By Tues no contact from American Residential had been. I had to hire my own electrician. I requested a refund and was denied therefore I was unhappy and also unhappy about slow response for receiving service.

I purchased home warranty from this company in May of 2020. In Sept 2020 I filed a claim for "basic electrical" repair. First they sent out heating and air company 2 young kids who were not licensed electricians and had NO idea what they were doing. I asked for a licensed electrician and after weeks of NO response from the company they told me they could not find a electrician?! I live in the 5th largest State in the Nation, are you kidding me! After filing a complaint with the BBB and AZ Department of Insurance. My policy does cover electrical. And now their paralegal sends me a letter saying basically because my house is over 10 years old they can refuse to cover for coverage I paid for! Don't ever do business with this company! #AmericanResidentialWarrantyFRAUD

I have been with America Home Warranty for almost 3yrs. I file a claim with them on November 9 2020. They sent a Gold Coast Home maintenance to service my Microwave Oven. He came out said it couldn't be repaired, so as of today I don't get any feedback as to the outcome. I have been calling Gold Coast, no one answers the phone, I call American Home Warranty, I get placed on hold transferred around calls dropped it's just been awful. So as of today November 23 getting closer to Thanksgiving still no Microwave no updates from anyone. Not to mention I pay my monthly fee each month on time and they charged me 50.00 dollar for someone to come out but this is the kind of customer service you get from American home Warranty. This is the second time I have had this to happen with them. They get your money on time but service is poor customer service very poor poor poor.

American Residential Warranty has been a very great company to hear from Home Warranty. Very sufficient very professional company. I had 2 service calls with them so far for 2 different Appliances. Had great outcome with both of them. They were fixed within an hour very Prompt. I would recommend them to anyone.

I would recommend your company to friends and family.

It took the techs two visits, first one to diagnose the problem and the second one to install the part. They did a good job and the water leak from the freezer compartment has been fixed. During both visits the tech person wore face mask per our request.

My experience has been a wonderful with American Residential. Our water heater reserve tank had a leak and it was covered 100%. The quality of customer service is great, and the service technician fixed the problem the same day. We are satisfied customers!!!

I have made a claim for my well pump to be repaired. ARW sent out a service company who literally did nothing but tap on the pressure switch and claim they fixed it. Pump went out again a few weeks later and ARW was notified. ARW sent out the same company to "fix" the problem and they argued nothing was wrong with it (strange....no water coming to the house). I pleaded for them to change the pressure switch.

The technician said he had to wait too long to get through to my warranty company and they couldn't get approval to do the work same day. The first company you all assigned never reached out to me nor responded to my voicemail.

The response was quick. I got to use a tech of my choosing and refund of payment was fast. Great experience!!! I have had the warranty for many years and it has always been an easy process each time we have used it. Refunds are always received in due time and all else is great as well.

I called to cancel my warranty but upon speaking with this gentleman, he informed me on how to save money and he made me believe in the company again. I gained my faith back in the company again and I am so glad I did.

Dishwash is beyond repair. Happy with the servicemen -- just waiting on ARW to contact me to replace the dishwasher. The only thing I would change, is not to make me sit through an original service call and then wait for a second opinion. It kept me out of my office the span of virtually 1 full day combined.

The company American Residential Warranty suggested came out in a timely manner with correct parts and had a new ice maker installed in under 20 minutes! It works perfectly now! We will recommend Nelson's Appliance Company and American Residential Warranty to all of our friends and family. Thank you!

ARW answered my call, was able to find a reasonable priced company to fix my air conditioner. The company was efficient and professional. I would recommend working with ARW again and be a great referral to my friends and family.

Purchased our service in January 2020. 3 in 1 Bundle w/ Deluxe Advantage + other items. Issues and problems: Call to place a claim and you get placed on a continuous hold loop, when you get through after at least an hour on hold dispatch tells you that they have to transfer you to claims and puts to back in the loop. Once you get claims, they give you number, contractor details and date of service to contractors who don’t show up or provide details back to the company if they do show. ARW claims don’t return calls when the contractor gives a report back, if they are going to offer payout you have to continuously call every number they have to get any response.

Company call. Took all information to order parts for repair. Stated when parts arrive. Will come out for repairs. Broiler out in upper oven. Company gave good info locating serial number on range. Older range numbers are located on back in a slot.

Repair air conditioner. Service was great along with communication, problem. Completed and little time. When appointment was made someone sent out that day. Service tech arrived on time and completed the job in a very short time. I was very satisfied with the service and the job completion.

Replaced tv for newer model set up was easy with customer service help. Good style. Would have love a bigger screen but I'm satisfied with what I have. Keep up the good job in satisfying your customers and keeping them happy.

So far so good. I use the services to get my washer fixed and the service was exceptional. When I use the service more I will update my review to Express my further satisfaction with the services at that time.

The service person was very professional and explain everything And he was on a timely manner. Very polite. A good sense of humor. Even share some other things about microwave problems that they are giving other Customers problems with their microwave.

Had error signs coming up on thermostat and I called American Residential Warranty and they came out within a few days to fix the problem. Error message never came up again. Working with customer support was easy and they got what I needed to get done. Will always call on American Residential Warranty.

Yolinde was great in answering my questions and explaining the warranty policy. When ask what was covered in the warranty, she went down the list explaining coverage. In addition, Yolinde made me feel like a valued customer. I am considering using ARS for another house that I have.

I was serviced by professional each time. The service technicians was very nice. The technician provided me with knowledgeable information. I was told by technician why the dryer was not heating as normal. The dryer was tested after the completion of the job to make sure that the problem had been fixed. The technician asked if I had any questions or concerns pertaining to the work that had been done. I was very impressed with the interaction of explaining the original request.

My experience was horrible. It was 95 degrees to a 100 degrees inside of my house. It taken a month then finally get a answer from American Residential warranty in reference to getting my air-conditioning fixed. But, I believe I would have received better service it if wasn't for covid-19, due to covid-19 it put a lot of things on hold so I had to have a lot of patience. But even though it took a month the best outcome was that I did get my air-conditioning unit fixed. The service technician was outstanding and explained everything in detail. Two thumbs up to the technician.

Great company support and sent someone right away. They fixed my main drain in timely manners. The customer service is wonderful and very friendly. I would recommend them to others. They went through how and why it got clogged and how to prevent it in the future.

Very fast in getting someone out to fix the issues with my dryer. Very thankful for this service! Customer service experience was great. The representative was very professional and immediately put in a ticket for the issue and someone came out immediately.

My AC stop blowing air, I contact ARW. I had to pay my deductible upfront before the tech came out. Which is crazy. I never had to do that with other home warranty company. I would pay once the tech arrive. The tech was very good at finding the problem and repairing it, but we had to wait 2 1/2 weeks before getting approve and I had to contact ARW twice for update. No one from ARW contact me regarding the approval. The AC company was the one contacted me and inform me I was approved. ARW needs to make some changes for their customers.

Came out 3 times for my dryer. Have not called me as they promised nor Shown back up. Now 3 months without a dryer. I want it fixed. I am handicapped and elderly. I want this resolved now. I have paid my monthly fee and my deductible.

Customer experience was very good. I upgraded my existing policy adding plumbing per an unsolicited phone call. The rep was detailed and answered my questions. I had been thinking of doing this for several months and the call was helpful. Thank you.

I have made more than five attempts to file a claim and receive reimbursement for a garage door opener repair. No claim number was ever generated although I provided a model number to various reps for the past month. Submitted a receipt for preauthorized repair of $167 three times. Unable to receive the refund because as of today (9/25/20), a claim number still has not been generated. I prepaid this policy on an annual basis for the past 2 years. I requested that the premium for the remaining 2 months for my prepaid policy (December 3019-December 2020) of $600+ be refunded and my contract cancelled As of today 9/26/20.

When I contacted ARW to get my AC unit fixed they helped me right away and everything worked out very well. I found a local repair person who could respond quicker than ARW and I was able to hire them and then get reimbursed by ARW.

On or about August 3, 2020, I filed a claim to repair my refrigerator. The technician came to my residence on August 17. He said that he would order the part and let us know when he would be back to complete the repairs; the company is A & J Appliance, unfortunately, I have not had a call from either A & J or American Residential Warranty. I have called several times and the response is the same, they have not received the part. No one has reached out to me to update me of the status of the repairs.

I have been paying the warranty for 4 months already. I called them 5 days ago and they said to me they can't find the information in the data. The customer service even told me this problem happens often, the company loses data of customers. He also told me to wait 24-48 hours to retrieve my information. They did not call me back or let me know what is happened. They wasted my 3 hours this morning to get help. They could not find my information on system. I trusted this company to cover my electronics and paid for 4 months but they could not protect my important electronics. Do not trust this company and horrible customer service!

Toilet was running. Toilet flap was replaced. Bathroom sink was clogged up is unclogged from hair. Great service. The young men were polite. They cleaned up behind themselves. They came in, found out what the problem was and fixed it in a little time. Awesome service.

I will not go into the problems I've had with this company as that would take several paragraphs and I know it would make any difference to them as I've placed two other negative reviews online. Both time there was a reply that basically said. "We are sorry about your experience and someone will reach out to you to see if we can correct it." Well both time nobody ever contacted me and they could do so easily. I cancelled my membership in Mid-July because of the problems I've had dealing with them. I cancelled my credit card that I was using to pay my membership fee and got a new number. Then when I get the August statement the membership fee had been taken out which I didn't want to see. I immediately call them in late August and was told a check will be mailed to me to refund the fee. It is now Sept. 20th & I have yet to receive a check and never will from them.

From the time we called until the time we were completed our experience was top notch. Thank you great service. The tech was very knowledgeable and friendly. I look forward to working with this warranty service for years to come.

Everything was great, He was a good professional worker. He explained very good every single step he did it that day. We are so happy when he repairs the air conditioner after pass many days very hot temperatures inside to home.

Technician was very knowledgeable and was able to fix the problem. Refrigerator is working fine since repair. I will recommend American Residential to my family and friends. I have used my warranty in past and their service was exceptional.

Called about my oven not working. They came out but had to order a part for oven. Part arrived at my house. Place call to them again in which the tech came out, replaced part and oven is now working. Great and easy process.

They arrived on 2 occasions and were very patient and helpful when guiding me through the issue. They solved the problem fast and I felt satisfied with the service provided. I was having a lot of issues with my appliance and thanks to their help, I was able to go back and use them just as if they were brand new.

Our A/C stopped working. I immediately called ARW and the repairman came out the next day. 8 days later the problem was fixed. I was surprised it was fixed that fast in a hot August with so many demands for A/C repair.

Good overall experience, fast replacement. New product was installed and ready to go in 3 days. Professional staff and easy to find a replacement, local company did the work and handled it in a professional manner. Would recommend the product.

I requested service for my washing machine. An appt was scheduled for the following day. The service tech was very professional & knowledgeable of the product & repair. After resetting to factory codes he shared the code with me because it would probably happen again on this water saving model & I would be able to reset without another service call....which by the way had skreafg happened!

The representatives are always nice and responsive. Any question you may have they make sure to get an answer for you. I have recommended American Residential to 3 of my friends and 2 family members. Definitely a great deal for homeowners.

We were very pleased with the process. You all worked with us to get our refrigerator fixed quickly so we wouldn’t lose all of our food during this pandemic. We used our own appliance guy and paid him, but we were reimbursed in 25 days.

When the agent sold me the policy I was promised that I would be able to file and manage claims online. However, when I registered online I found out that for every claim I have to call them. When I called them to start a service call, the first representative could not find my account, even though I had paid them in full for 1 year in advance, more than 45 days back. I kept getting transferred from one rep to another. I am still on hold and it has been more than 2 hours. I haven't received a confirmation email that a service request has been filed. This was on 08/27/2020 between 9 am and 11 am PST, if their calls are recorded they should be able to corroborate. I am going to cancel my policy with them and ask for a refund.

Good customer service and provided all the contact info for the repair company. Very well-known repair company provided very good and fast service. The repair person was very experienced, courteous, and clean. The repairman followed the Covid-19 safety guidelines and explained the process very well.

Repaired pipes in the wall where the pipes had busted and flooded the floor. The wall had to be cut and they had to repair the pipes. They did repairs and cleaned up the mess it made. It was great service and very timely. Would recommended this plumber again and the home warranty helped so much. Thanks again.

Moving into my new coop and my water pump breaks. They were able to take away my anxiety and come right in to fix the problem. I had to buy a new water pump but they handle all the stress that comes with having to fix things.

I set up a claim to get my dishwasher fixed because it was not washing the dishes. I called and set up a claim and paid the $55 fee for someone to come out. They then assigned me to Seven Star appliances who would be the ones coming out to fix my dishwasher. There was a delay by Seven Star due to a conflict in their schedule but they were very open about it and communicated that to me from the start. Once the service tech came out he explained in detail what was happening and even gave us some pointers on how to keep it from happening again. He was very helpful and fixed the issue right away.

I called American Residential Warranty and told them what I needed. They set up an appointment, the issue was taken care of without any problems. It was just that simple. We are very pleased with the service we received and will tell all our friends and family about how well the experience was and who to contact for their home warranty.

The process was seamless. I called to report the issue, technician came out... My only complaint was that it took him coming to my house 3 times. There was a bad sensor so he had to order a new one, when he came to put in the sensor for the fridge he informed me that he’d also have to replace the sensor for freezer... If he knew that why didn’t he order both sensors at the same time.

On 7/27/20, I called ARW to have my air condition service and have not hear back from any of the people that said would call back not even the dispatcher. I'm the one that's been calling almost ever other day. Yesterday I spoke to a rep and she stated that a supervisor would call my son, Pierce ** at ** within 24 hrs. That supervisor has not call. It's August 5th, still haven't heard from anyone I think I've been more than patience with ARW. Called today. People transfer me approx 3 times and one lady didn't even bother to ask questions and transfer me. You're probably sitting in an air conditioning house right now so you can understand after calling since 7/27/20, my frustration and being hot in this house why I'm so upset. This is unacceptable. I need someone to contact Pierce ** at ** ASAP and if he's not available to leave him a detail message and phone number on his voicemail who to call back. This issue needs to get resolved. Unsatisfied customer, Carol **.

Fixed the first problem. Had to call several times and was hold for over an hour when the representative answered the phone and told me to hold on. Representative never came back to phone. Was promised to receive call back about second issue but never received call.

Everything was great. I received a service company. They called me. Set up a time and date. Provided me with excellent professional services. I will be sure to check with my family and friends. Sharing with them my experience. Trying to get them on board.

Updated on 08/17/2020: This is the second review for the same service date that still has not been resolved. I finally got someone to answer the phone once I left the last review. They sent second company out last week to look at my ductwork and since then it’s been cricket’s.... No email, call nothing.... I called today and the lady I talked to said they had nothing in the notes about the second company coming out last week. Also the company that came out tried to bill me for coming out after I already paid American residential.

ARS has been very good to us and responded right away to our claim. Very happy to be with them vs other warranty companies. The technician they sent really helped fix our system the correct way. The process was very streamlined and hold times were not that bad under the circumstances.

When my washing machine stop working, I called my insurance company, American Residential Warranty to see if it was covered. Customer service let me know that it was. She was very nice and helpful in working around my schedule. American Residential Warranty also called me back to let me know the technician would be out on this certain day and time.

On 6/15/2020, I finally after almost a week, received a company to come and fix my air conditioner. I was without air on the first hottest day of the year. I am disabled and needed air. I felt the company did a good job, and paid for the service. On last Thursday, I received a call from my neighbor that she was having a leak problem coming from my air conditioned room to hers. I checked my room, and there was no water on the floor, or the hot water heater. The filter on the conditioner was wet.

Have been trying to get in touch with them for a week and it’s not letting me through... The claim has been submitted and we’ve been without an AC for over a week.. They have not contacted me or the service provider!! Been calling and no use... Starting to think I got scammed! DO NOT PURCHASE THIS WARRANTY.

ARW was quickly responsive to my needs. They showed up on time and one time they were early. The men who came to my house were helpful, thorough, and knowledgeable about my issue. I would use them again. I have had several of their technicians come to my house over the years and they were honest, prompt, and quickly assessed the issue that I had and then explained what the problem was and the fixed it quickly and left. I found them to be helpful and kind. I highly recommend this company.

I’ve really good experience with American Residential Warranty. I have been with them for the last two years. Good customer service too. I really recommend this company for those who want to have a peace of mind and protect their home and properties.

I purchased this warranty thinking it would be better than others based on their AD on TV. The hold time is awful I held for 2 hours and was told wrong department transferred held another hour to be hung up on. I informed them that my Central air went out. Paid $55 to file a claim still no results. The company they sent out said the unit has to be replaced after reading these others reviews I think I am out of luck. I told them that my daughter has epilepsy and has autism and I have COPD and amputee. Due to COVID I was really concerned about going to hotel. I been waiting a week now.

I previously had American Home Shield but transferred service to American Residential after purchasing my new home, BIG MISTAKE. After my second month of service I had a plumbing issues and called to place and order, very rude lady, long story short 1 week later no service call, nothing so I called back and a hateful young man sad your faucet is not covered, I have pipes leaking under the sink??? So I ask for a supervisor and he puts me on hold and comes back and ask me several times if I could call a plumber because the one that was appointed don't service my area.

Guy was on time, explained the issue, and fixed it on time. I wish it was away to submit a claim online however. Again company that was used was a good company. He even had to leave and go back and get a part.

I called A. R. W. when I had a problem with my ice maker. They told me they would send a technician (Otis), from A & E Service. Otis came & told me he would have to order a replacement. The part was delivered, The Tech Otis came & installed the part. Now my ice maker is working again. Thanks, American Residential Warranty.

Paying my premium early. I was assisted very well by Angie in customer service. She took her time with me and went out of her way to help me. She is a credit to your company, I paid in advance, waiting for my receipt,

My air went out and I called my American Residential Warranty Company. They respond quickly and accurate and I was very satisfied with the services that was provided for me. Now, I have a brand new unit installed and it is working good. Thanks.

Got prompt service on AC not cooling same day I called. That was great as the day was hot I have used for other problems AND received great service. Had some water leaks and was getting close to 6 month limit. Was advised it would be best if I received check for water leak. Balance $295 cost. Shower repair was less. Knock on wood haven't since.

Called to report AC outage. The customer service rep was really understanding, to my situation of 95 degrees and 4 very old animals. The AC company called right away and their rep was so nice and worked me in, so fixed the very next day.

The service tech was able to quickly work us into his schedule, he did a temporary fix and ordered a new part and came back within the time frame he said he would to replace the issue. We are pleased with the service.

American Residential Warranty has been very beneficial for me. They have taken care of problems with appliances that I have had and replaced those that could not be repaired. Other problems that did not involve appliances have been resolved in an efficient and professional manner.

The turn dial on my dryer was broken and would not work and the dryer wasn’t that so I knew that the problem probably wasn’t major. So I called and when the technician came out he was able to immediately access the problem order the part return in a few days and make the repair.

My AC unit was making a whistling noise. I reported it to American Residential ins residential. The customer service was great. They follow up. I had to work that day and the company conference me in with the technician. Everything went great. I love the service that American Residential provides.

Called because I smelled electric wire insulation burning coming from my electric range. Technician came out two days after the call. He diagnosed the issue, and identified 3 or 4 other associated issues, ordered relevant parts, and set up an installation appointment before he left. Parts took two weeks to show up at my door step. An installation technician came over, installed the parts, and on top of that cleaned interior glass panel of the oven. I am very pleased with their service. I will for sure renew next year, and will recommend ARW to family and friends.

AC repair, motor replacement - I was impressed with the quick response time and was very happy that the engineer had the parts that were needed to get my system back up and running. I didn't have to wait for parts to be ordered. Thanks you very much.

We filed a claim almost a month ago. Our dryer do not work, technician came after 10 days. No reply since then. We called few times. They say they will update in 24 hours. It sucks big time.. Waste of money totally.

Fast response to my problem. Attentiveness to details. Great investment for future repair needs. As a retired individual on a fixed income it's good to know that someone has you and your appliances covered. American Residential Home Warranty is a good investment.

During these unprecedented times it was a much more difficult time for us to be without a washer. Unfortunately, it happened my washer did not do anything, would not even turn on. But after the repairman came looked at it figured what my washer needed. Then a few days later my washer is up and running again. And thankfully my family does not have to get exposed to this pandemic at the laundromat.

My dishwasher stopped working so I called in a claim. My warranty company, American Residential sent out a repairman, got the parts ordered and it was repaired quickly. The repairman was polite, respectful and worked in a professional manner. Thank you.

We had a leak around the roman bathtub and we placed a claim with American Residential Warranty, I did this online on their website which was very user friendly. They contacted me promptly the next morning and were going to find a local provider ASAP. They called a couple of days later to let me know they were having problems finding a provider in the area. After a few more days, they decided that they were going to send me a check for $350 so I could get a plumber myself. I took care of it and was very satisfied with the result. Thanks for being on top of the claim and following up the way you did.

I am very disappointed with my claim. My AC repair was estimated at $3000.00. I was offered $515.00. Really? What am I paying for? Could have put my payments in my rainy day account. I was told that the only items that I could replace in the future would be items such garbage disposals and ceiling fans. Ridiculous.

I called the agent and she was polite and very responsive. I told her what my situation was and she scheduled the appointment. The technician arrived on time. He was prepared and promptly fixed my appliance. Good service. Highly recommended.

Very responsive and competent techs. Fair pricing and my issues have always been addressed. Always good with follow up. I would recommend this company to anyone shopping for a home warranty service that will meet their needs. That's all I have to say!

Just had our 1st service call last week. Our refrigerator had stopped cooling overnight and we got an appointment for the next day. The repair guys showed up during the time we were told and found and fixed the problem in under 2 hours. We're very satisfied.

The customer service I experienced was great and the product was of good quality. The technician was very professional. He arrived on time and left the work area clean. I will be recommending to all my friends and neighbors. A great company.

Air went out one day with warm weather in the forecast. Called American Residential and they processed the claim. Technician came out and was able to get restored quickly. Technician quickly got in and identified the issue. Was very pleased.

Excellent customer service and turn around time for repairs. I had no hot water on Easter Sunday and they got someone out Monday morning for repairs so I had hot water again. I was glad for the fast service. Chad's Plumbing and Heating was the vendor they sent to my home.

I tried calling them at at least 6 different phone numbers to ask about a possible claim, for three days nobody answered phone, just put me on hold for 1 hour each day with recordings. I would never recommend this co. They did call me last week to tell me they couldn't charge my bill to my card, I told them I canceled it. They hung up on me!! What a rip off!!! Before you sign up for this try calling repair line and see what happens.

American Residential Warranty sent a technician out in a timely manner and had a check to me for my refrigerator rather quickly. The refrigerator I had was an older model and they gave me a fair cash out value based on the age. I had bought it in 2009 for $300 and they gave me $300 for it.

I chose this company after dealing with a few others because of the speed they eluded to over other companies to repair an issue. I phoned in and filed a claim for my AC Unit to be repaired and told it would take 1 to 2 business days to assign a technician. I also received an email to include my confirmation number which appeared to be in contrast to the information received by the person I spoke with over the phone. The email indicated it would be longer (2-3 business days). When saw the commercial advertising this company, the woman stated: "I called ARW after my AC stopped working and they came out and fixed it that same day"! This was not the experience I had. Hoping and praying it's repaired SOON!

Great experience so far. I have read some of the reviews, but I can only state my own experience so far and it has been great. I’m hoping to keep my positive relationship with American Residential Warranty at this point.

The dryer technician arrived early on the day of the appointment, I explained the problem of high heat smelled like the dryer was over heating, he found the problem in less than 10 minutes, put his test meter inside the dryer. He said it was working and it has been working better than when I called them. My washer technician came the following week. He was very polite. He asked me the problem. I told him and He knew the problem which it needed new parts. He ordered the parts to come to my house, schedule the an appointment to have a technician to come on June 8th to install the parts. The technician arrived on time, polite, friendly, got right to work, finished the job, cleaned up where he was working and left me a sample of tide pods. I had to call the company that ARW sent twice to check on the parts and they were very friendly and understanding.

Employees were prompt, patient, and understanding. ARW have wonderful consumer service. I submitted a claim for reimbursement and per the contact the claim was paid ASAP. I learned a lot during the process. I spoke with the customer service department and the contacts department. Very resource individuals.

October 2019, my dryer went out, ARW sent a technician, I can not remember the company's name, he was very helpful, had my appliance running in no time. My experience with ARW has been positive the entire time I have been a customer with them, they give me the opportunity to make affordable quarterly payments. I'm satisfied with their services.

Air conditioner. I called Residential Warranty Company on a sweltering hot Sunday. I was thinking since it was Sunday that was going to have to get a hotel room for a couple days. But to my surprise they sent a tech out right away to repair it. Great company.

My refrigerator stopped working tech came tried to fix said it needed parts and that they would order. I waited a week called repair A&E part not available call ARW who said they have 30 days SCAM!

I've had coverage with American Residential for awhile now and I'm satisfy thus far. They had exceeded my exceptions and every time I called every single representative have been nice and well knowledge about the coverage that I currently have.

Good company to work with. Very responsive to my needs. They have a few good plan options. I also enjoy the low deductible of just $55. They have changed how you pay the deductible now which is you must pay at the time of your claim.

The plumber came promptly. The plumber was extremely knowledgeable. The plumber went out of his way to fix the problem with my plumbing in a timely fashion. His work was extremely neat. He made it a point to clean up the area when he was finished.

Washing machine was leaking from the bottom. A professional came out the next day and fixed it perfectly. There were several small things wrong and he even showed me where the problem was and asked if I had any questions. Washer works like it’s brand new.

The policy that I was supposed to be covered for the heating and air conditioning that I spoke to the agent about is not what was covered. I made a emergency claim due to ac not working. Was declined by the service provider they picked the same day I found this out. Three days later that it was declined, contacted warranty company and they didn’t know anything about it after an hr on the phone with them. The warranty company called me the next day and said that it not blowing cold air isn’t covered by my policy even though that’s is what I was told I had coverage on. Still haven’t received my copy of the policy, they are a scam company. Buyers beware.

Our well was not pumping water into the house. We put in a claim and located Lake Charles Well Services in Lake Charles, Louisiana. ARHW agreed to reimburse us if we paid the bill for the repair services received. They kept their word and we received a form for reimbursement and after that was approved and processed, we received a check for the full amount.

Plumbing. Very helpful and was on time and polite, American Residental are a good company to do business with. They has always been there for me and I would recommend them to a friend and family without any hesitation at all.

5 star great service and a timely manner, everyone treats you will great respect. Makes sure all requests are met, and the service texts are on time and knows their job very well. Also keeps you informed while they do their job.

Hot water broken. Took too long in days it was things could been done better. The manager did listen to my problem. He just blew me off. Sad. I’m a disabled vet. Sad day. I fought for this country. Wow. I was sad I pay for this service. It was done but it took over a week after service man came.

Refrigerator. When I called about the issue I was having someone was sent out the next day and company they used did a good job and was very respectful and he used social distance and answered other questions I had about my other appliance.

Dryer repair. They got a repairman it right away. Customer service was great to deal with. Repairman was pleasant and helpful. American Residential is less and bounds in front of their competition who we had and cancelled due to their horrible customer service. We're so glad we found American Residential!

Repaired the dryer. The guy was very nice and on time. He was very prompt at fixing what needed to be fixed.. He had to go out to his truck and get a part. He said that if it didn't fit he would have to order it and come back out the next day in order to get it fixed.. He happened to have the correct part. Very satisfied that we weren't out of a dryer for longer than we had to.

Even in times like this they are dependable. I needed a repair and they got the job done. Most companies in these time are canceling or not available but American warranty got the job done! They are the best company. There needs to be more company like this. God bless.

Electrical problem in the kitchen. Very easy and customer friendly. I would recommend to my family and friends. The technician came in. He was very knowledgeable about my lighting system. He trouble shooted the problem and had the parts to fix it on the truck. Didn't have order it. I was very satisfied with his work.