ARW Home Reviews

Arthur was very polite and exhibited great customer service skills and experience. He took the time to explain to me the various costs of the plan I was under and how to adjust the plan to suit me. My experience with Arthur was very much appreciated.

Very helpful and answer all my question and explain my policy to me very clearly and also help me with the 3 in 1 bundle which well help me save money which I end up adding it to my policy. I'm just grateful that I had the chance to speak with a nice person

Spoke to Arthur about our coverage and he was most helpful in answering my questions. I asked him when my coverage started and how the payment was received. He assured me the payment was automatically taken out of our checking account monthly.

I wanted to sign up on the website had additional questions and called and my experience with the representative was great! Quickly answered my questions and place my order and paid for my new warranty. Fantastic Customer Service! My questions I had many the representative took the time to research and then supplied me with all of the information I was looking for. I am so happy to be a new member of the American Residential Warranty plan. I won't have to worry about paying out of pocket for extremely high cost repairs, and to be able to have the repairs done and only have to pay the $55 cost of a repairman to come out and fix whatever is not working.

I received a call from Sharlene in the billing department about my payment not going through and I explained that I had a case of fraud on my bank account and was feeling a bit frustrated but Sharlene was awesome and assisted me with such care that made me feel like a much appreciated customer

I paid my bill over the phone this morning. However, after looking at my bank account I saw that I was charged twice. I quickly called back to ARW. After talking with a Rep he resolved my issue without more conflict. I like problems solve quickly.

Laresha was outstanding and Santiago was also very quick to take care of an email issue promptly. I really appreciate the emails and the sympathy to care about my finances in order for me to make payments at a reasonable price.

This company has come out and repaired my refrigerator that would have been an 800.00 repair or a full 1200.00 replacement. As well as repaired my air conditioning unit a couple of times...they are there for you when you need them just call them and Shailene or one of her colleagues will get you fixed up in no time!

Great customer service received a phone call this morning from Charlene. Very pleasant. We laughed. I needed that this morning so it was really great. You guys are wonderful company and I am very happy with your business and thank you for your great customer service. Have a great day.

I was unhappy at the lack of communication I didn’t get but after finally speaking with the representative name Kernsp (I hope I spelled his name correctly but if I didn’t I’m sorry, just look back @ my last call on May 26, 2021) I was very pleased & understood things a lot better. I was about to cancel my service. So thank you young man for Your help & understanding, you are truly an asset to American Residential Warranty, thank you ** again.

When I called in to order the American Residential Warranty I was not told about the other Deluxe and better options for the warranty I even as if there were other types of warranties. The person I spoke with Did not offer me that option so When I was told about the better option in what I would needed to order in order to get the work done on my AC I was disappointed to learn I was not even offered the option to do that. After talking to your representative at corporate we rectified the situation by backdating the policy so that I will be able to get to work. Did I need done To the AC that greatly appreciate his help.

On May 19, 2021, I spoke with Arthur who was a very professional person to speak with and he did a great job at assisting me with my concerns as a customer of American Residential Warranty, We need more people like Arthur that is in customer service. Keep up the good work Arthur!

Due to the current situation I had an NSF with my payment. Your agent Sharlene was able to assist me with setting up a payment arrangement so that I can maintain my policy. Not only that but she gave exceptional customer service and explained all the features of ARW. I feel confident that my home is in good hands with your company and glad to feel like a valued customer!

Nice & Helpful Rep. Asset to the company. I called to follow up on a written cancellation I requested because I NEVER received a reply or confirmation from the company. I was irritated about not receiving a response from 3 written attempts to contact the company without a response. Arthur was reassuring and helpful. The company should really have a better communication system in place to reply or confirm emails.

Arthur ** was very good. I was just about to cancel my plans and he help me out a lot. I really appreciate his help. I hope I can get him every time I have a Problem. Once again thank you and you all have a great day.

We were having a problem with the coordination between ARW, the insurer, and Lowes, the installer of a new unit. Andi ** was an angel who, to mix metaphors, rode in on a mighty horse to save the day. Andi coordinated between the appropriate department at ARW and Lowe, and the purchase order was issued in minute. As an employer of about 30 people, I would be proud to have Andi working for me.

Donna was extremely helpful explaining what was available to include coverage that I already have and what I could add to my plan. She was very professional, very polite and very knowledgeable of all plans, enjoyed talking to her.

I’ve been pleased with the quick response I’ve received when contacting American Residential any time I have needed to contact them. Recently spoke with Arthur. He was Very polite and helpful with what I needed help with. We are having to cancel our policy at this time but in the future we would definitely renew our policy with this company due to their great customer service.

I called Residential Home Warranty and spoke to a nice gentleman on the phone this morning (I can't remember his name) about canceling my home warranty for I'm putting my rental home up for sale. He was very polite, nice and very helpful. He did not make me feel bad for wanting to have my policy cancelled with the company and he provided with additional requirements (email) to help aid in the cancellation process. Great customer service was given. Thank you.

I was call to cancel my warranty. I was put on hold for about 5 min. I call back and got Arthur and he was great. If all your employees were him. You could get more business and I couldn't be cancelling. Arthur understood what I was trying to say and why I cancel. Arthur keep up the good work.

Ms. ** provided excellent service! I will recommend to others. I’ve heard great reviews about ARW. Other warranties don’t offer the best protection. We’ll see how this warranty works out when a problem occurs. The price point isn’t bad either but I wouldn’t mind a discount.

The customer service was great. All my question was answered. Very very happy with the customer service. Did not take too long to answer my question and solve my issue. I am super impressed with the customer service. I would recommend it to my friends.

Yes Donna called saying my payment didn't go through, told her it's not suppose to be taken out until the 16th of the Month. She apologized and changed the correct date. She's awesome, need more people like her to represent your Company.

Trying since 4/14/21 to get my AC fixed! Endless phone loops and repeating my demographics literally all day without reward that I overpaid for. This company is horrible and I am about to get on social media and warn others on as many sites as I can. Furious.

Good. The lady I spoke with was pleasant and friendly and was very helpful in taking my payment, it was quick and easy, she was very well spoken, very quick. She greeted me and asked if I needed help with anything else. I believe her name was Karen.

Donna really made my day. She was so helpful. She even called me to follow up. She made me glad that I had chosen American residential. She took the time to answer every question and made sure I understood before she said goodbye. Thank you.

Had a few questions wrt my warranty and coverage. Pamela took her time and explained the difference between platinum and platinum premier.. Thanks to her, upgraded to PP to get a peace of mind! Pamela was patience and knows the plans well! She deserve a spot bonus $$$.

Donna was very helpful to me. She explained my policy to me in full detail. The coverage I wanted was ideal for what I needed for my home. She also gave me discounts towards my next month’s bill. I definitely would recommend this service.

Cancelled my contract with American Residential Warranty. I was charging additional $100 for cancellation. Never had any claims and tried to cancel within 4 days of it becoming active due to misrepresentation of their plans. They have so many loopholes in their contract to do whatever they want to with your money. Customer service is rude as hell. I would never recommend them to anyone. Every time I would talk to someone in the customer service they would tell me a different story as to why I wasn't getting my money back then they charged me $100 to cancel my contract.

was solved. She suggested some other coverage for me to consider as well.

Karen was expedient and courteous in sending a copy of my policy documents. I appreciate the ease with which I was able to connect with an actual person each time I have called. I have unfortunately just had to request service on two major items so I will update when I see how those service calls go.

The customer service rep. was very professional and patient dealing and attending to my questions. I really appreciate this greatly. I will like to recommend to my friends to get this great deals and servicers from ARW. They are are one of the best deal and information I have ever received.

After being very confused by the original salesman, it was a pleasure speaking with Sharlene. She carefully explained my options in great detail. I think I will enjoy knowing that my appliances, etc. are covered by American Residential Warranty. As a single elder lady it is a real comfort.

Karen called to see if I had received my copy of the warranty. As of yet I haven't received any information from American Residential Warranty. Karen offered to resend the hard copy as well as a copy by email. I also was informed about Ring doorbell service through ARW and requested a phone call at a later time.

Arthur was very helpful. He covered other options that may would have helped. At this time I cannot afford to keep the warranty. I will call the company back in a few months after my situation gets better. The conversation was nice and pleasant. Was asked if they could do anything else for me. I thanked him for his kindness and ended the call.

I am rating my last experience which was a phone call from Sharleen. Sharleen is a wonderful asset to your organization. I was prepared to terminate my policy but her kindness, genuine interest in resolving my concerns proved to be the difference in my staying. If I were to hire someone to lead my customer service department it would be Sharleen.

I was given misinformation, not truthful information about the plan and cost limitations and then the rep signed me up for a plan I didn't select which was useless to me. If appliance cannot be repaired, they have a cap of only $500 depending on age of the appliance. Older than 10 yrs, you get $300 or less.. This information is provided after you sign up and pay and get the written agreement.. This is not how business should be conducted in my opinion. Complained to corporate billing office who agreed and stated maybe something will be done if enough complaints are filed. It's unbelievable how companies can get away with this.

Even though I was promised by corporate management that they would resolve the issue of them issuing a check for the replacement of the a/c unit in **. I spoke to someone, they told me, all I needed to do was to email her the invoice as proof that the work was paid. Now they are requesting more information. Why pay a warranty company that put their client through hell to pay off a claim? I will go on all my social media accounts and write my experiences with American Warranty and their lowered standards, deter any of my friends and family from actually pursuing a relationship with your company.

Thank you Donna for all your help this evening. Explaining the plan that I have and offering me assistance in other areas you thought would be helpful for me. I would recommend everyone one I know to American Residential. You guys are the greatest.

Ms. Karen M. Was very patient, understanding and really listened to my concerns, she didn't rush me at all. Very friendly, I loved her uplifting attitude. Very polite to me, I felt like I knew her. I wish all customer service representative was as nice as Karen. She deserves a raise, she is awesome and shows good leadership and would be an great person for a trainee to follow and learn from. This was my first interaction with her and I would request her from this point forward for needs as a homeowner. Thanks for employment of a wonderful young lady.

My experience has not been good until today. Thank you Andi at Corporate for staying on one phone the whole conversation as I spoke to James @Customer Service on another phone getting issues resolved. The 2 servicemen that came out today were awesome!!!

Donna was very helpful in helping me with our issue. She was awesome???? She helped me pay my bill and added a new card so my payment would process. She was great. Helped me also contact the repair department so I could see what was going on with my request!

The gentleman that replaced my disposal was very knowledgeable and pleasant. He explained everything that he had performed. The gentleman that came to look at my dishwasher was very knowledgeable and described what was needed to repair the dishwasher. I was very disappointed in the contract itself that stated repair or if not replace. That was not true when I talked to your third representative explained that was if the cost did not exceed the limit put in the replacement cost of the appliances including repair cost. The contract was not described in that manner my understanding was replace. After having this contract for a number of years and incurring additional cost in the rise of your price I was very disappointed in this contract not living up to its word.

Charlene listened to me and focused on me. She didn't rush me off of the phone. She patiently answered ALL OF MY QUESTIONS. I had to recognize her because it is hard to get great or even good customer service these days. She stands out and I hope she gets recognized. Feel free to contact me if you have any questions.

Donna the lady I spoke to was very pleasant and very knowledgeable about all the different plans the company had so she explained everything in details. It was a pleasure to speak to Donna. She knew her job and if she didn’t explained and go into detail I wouldn’t have known about these different plans so yes she was GREAT and now I have the full package thanks to Donna.

If I could give a rating of zero stars I would. Warning, don't give them your credit card number. I've had the service just over 30-days. Called to have a plumber come out to address a bathroom plumbing issue. To buy into the program I'd already paid $204.94 in March. To request service an additional $55.00 in May. I received an email that stated, "We are reaching out in regards to your open claim on your plumbing coverage with American Residential. We were not able to locate a servicer to provide a repair at this time, so we are offering a buyout. The buyout offered will be the maximum limit of liability of $300.00 in a check form, which we will send you for reimbursement for repairs needed."

I'm pleased that American Residential Warranty have always come thru when something needed repairing in my residence. You've never given me a hassle, but trusted what I was telling you all was true. I feel confidence you since We've built our relationship on trust. Thank you all. Gala **

Thanks so much June for all your help. As usual you were a big help. Having a hard time making bills. Just keep asking for help from our great service providers. See how just a little more help each month will keep you from certain disasters. So keep great insurance to protect your home.

I had Kernst on the line, he was very very helpful, courteous, and professional. This is exactly the way you want all customer service interactions to be, he's doing a very good job. He answered all my questions in a timely manner.

The young lady I spoke to was informative, polite and respectful to me. She answered my questions and explained my services. I would like to also say Anbi was very professional. Anbi put my concerns at ease, she listened to what I had to say and addressed my concerns. She helped me to understand my payment options, and relieved my stressed mind.

Andi was very helpful and kind. She did a wonderful job being a customer service representative. She presented her up sales. She did everything she was supposed to do which in my book is excellent customer service and I would highly recommend her.

Pamela is friendly, honest, professional and very patience. Pam is very detailed and explains me about my plan to make sure I understand what are covered and not cover on the plan. If you’re looking for home warranty I recommend American Residential Warranty.

Great customer service. They send very informative and knowledgeable local business technicians. Def recommend. Been with the company for several years and have had no issues. Their plans are affordable and you get great coverage. Takes the headache and hassle of shopping around for service and or parts

Called for service on an ice maker. Gave me a phone number in case I didn't hear in a few days. No call, number not in service. Repairman showed up unannounced and said needed to order a part. 9 days later I call the number, not in service, then call Am. Residential Warranty. They say that their vendor, the one they chose, refuses to use a part unless ordered from them. Am Res wants to send me a check for the part and wash their hands of this. I have no confidence that the amount will cover the part let alone the service fees. When I asked for a supervisor, none were available. Not surprised. STAY AWAY from this company.

The ARW staff are always friendly and informative. I am a new customer and everyone I have talked with have been friendly and professional. They just had an information glitch with my payment method and I have been talking to Karen. She helped me through correcting the information mistake and I was able to process my payment successfully. She was very helpful and friendly.

Donna was very helpful on explaining my options for upgrading my plan. She also resolved my payment issue. She was kind and considerate during the call. Excellent customer service. If all your customer service representatives followed her format you would get very high ratings. Please let Donna know she is doing a fine job

The service was great. I called and they were on it. Didn’t have anyone in my area to fix it so they gave me the option to get someone myself. I recommend ARW to anyone. They are great. I’m so glad I chose them.

The representative was very professional and extremely helpful for solving my concerns to my satisfaction. I was also offered additional home repair options for plumbing failures. She also helped clarify the monthly billing and I was up to date on monthly payments. I also identified the recent purchase of a new refrigerator and I will inform ARW of the unit warranty when I accept delivery.

Donna called me about my payment. She was extremely courteous and professional. I wish the operators from where you call in a work order acted in the same manner as Donna. Donna was great! Really enjoyed speaking with her and we both had a few laughs. Made my day. Thanks Donna!!

I spoke with Andi and she was knowledgeable which assisted me with setting up my account on my bank acct auto pay. Andi was very eager to handle my request. I would be happy if in the future I will be lucky to have Andi assist me again.

We are on a limited income so we needed our payment date moved, Laesha went above and beyond and helped us to do this successfully. Hopefully we never have to make a claim but if we do I am hopeful that it to will be a simple process!

I received great customer service. Donna was the customer service representative I spoke with. She was very pleasant & knowledgeable. She answered all of my questions & explained in detail all of my coverages. She made sure I'm getting the most of my warranty.

Donna provided me with great customer service and answered my questions politely and accurately. It is always good to speak with someone who is professional and friendly while providing great customer service. I hope this is an example of all your employees. Thank you very much.

My experience with first representative was poor due to lack of information given and inaccurate. The rating of five stars is given for followup experience with Andie. She showed effort to resolve my concern. In the future representatives should be knowledgeable of the plans available and share the options with customers as Andie did so well.

American Residential Warranty for the best service honesty, loyalty common Fair rate, always ready eager to help a customer gets satisfaction to get service on any problem on all of my appliances and the timing was perfect. I didn't have to wait. Everything that was promised to me was the fulfilled.

Karen did a good job informing me of other thing that America Warranty had to offer. They have fixed my air condition when it needed it. I would and have told friends and family about it. I tried other company. I wasn't as happy as I'm with American Warranty. I will continue with them as long as they fix things when they broke. They fixed my wash and my dryer and refrigerator.

She excellent, very informative, super helpful, great customer service, truly brighten my day. You ought to give her a raise. Should be more customer service representative like her Andi. She also advised me of the new water and sewer plan which would be very helpful for a new homeowner such as us. Greatly appreciated to hear about the program and added it.

I received a call to see if I wanted to upgrade my coverage with my home warranty plan. I did not need any more coverage on my rental houses. The salesperson was very friendly and helpful. Would recommend getting and keeping service with American Home Warranty.

My customer service representative, Donna was very friendly and helpful. She was fully equipped with answers. A pleasure to talk to. She gets a 10 plus if there's any scoring. She also offered and explained other services and offers but she was not pushing for a sell.

I am not satisfied with ARW due to I filed a claim on 04/15/2021 and here it is 04/23/2021. I have not gotten my garage door opener repaired/replaced. I have paid my $55 service fee and no one can tell me the status. I have been given the run around since 04/15/2021. I would not recommend them to anyone due to bad customer service and service in general. I will be cancelling my policy.

Had problems with the claims folks. Dave handled the issue with wonderful professionalism and quickly. There appears to be a glitch in communication between ARW and whomever handles claims. Very frustrating. Dave is a credit to your company. Thank you.

Thankful for such a well-mannered speaking gentlemen. Very helpful. I am very happy to work with him. I felt very comfortable. Talking to Arthur was easy and I felt like Arthur was genuine to helping me with my needs.

The gentleman was very nice. I told him the reason I was calling about my washer was not repairable. The repairman had call you all. I had not heard from anyone. He told me, "Instead of putting you on hold I will call you back once I talk to the claim people" and he did call me within 10 minutes. Claim dept is making a decision on what my washer is worth. They going to get back with me. The gentleman I rate him a 10 plus.

Dave provided me with excellent customer service today... The reason I needed it though has provided me with ongoing frustration with American Residential Warranty. Most of my problems happen with the claims department. Very long hold times, no promised call backs and inadequately trained people with mis-information and the inability to make corrections to their system. Dave made me feel better, but the problem is systemic and needs to be addressed in all parts of the company. They told me they couldn't file a claim because my policy was new when it was simply renewed and I've had it for 4 years. 3 different calls, more than 3 hours total on hold... unacceptable. Dave, however, is great and should get a raise.

The Customer service representative did is good job listening and understanding my situation. Once I receive my check I will make this payment for April. For me customer service is everything! If I have good customer service I will continue my business with a company.

Agent was very friendly and knowledgeable while talking to me. If he didn't know the answer he put me on hold to find the answer. He acknowledged me by name and verified all my personal information. I would recommend American Residential Warranty to anyone.

The agents are nice but this company makes you jump through many hoops to cancel, waiting for phone calls back and then having to write emails to them lol... Sad in 2021 all this is required, clearly to try to manipulate people into keeping policies. Also my max warranty payout is only covered to like $800 per year I found out, which is absolutely insane since I paid $90 per month LOL. Had I known this company would barely cover anything I never would have signed up... My ac broke and I was told my max payout on my entire policy is $800 in repairs. Sounds like a scam.

Called this morning to get information for a neighbor who might be interested in getting a plan through ARW. The Rep who took my call was more than helpful, and very friendly. He was GREAT! He answered all my questions and was more than willing to help.

Excellent customer service and friendly. The person in question, Betty, was very helpful in remedying my issues. There were other issues that were addressed accurately. American Residential Warranty has one of the best customer service businesses out there. I would and have recommended this coverage to other people in the past, fact.

Great customer service from Andi. She was helpful and slowly went through all the options with me and sent me everything via email to review thoroughly. This is our second year with American Residential Warranty and they seem to be doing a good job and have been helpful.

I called Donna to find out if my broken valve was covered under my platinum coverage. I learned it was not. Normally you would get upset but Donna managed the situation real good. Not only I was not upset when We finished, I bought more services for future.

I was at the verge of cancelling my service with ARW after having a poor customer service experience a few days earlier with a rep who clearly didn't care if I stayed with ARW or not. All said, in speaking with Donna today, made all the difference; she demonstrated why I chose ARW in the 1st place; her professionalism, caring attitude, and demonstration that ARW does actually appreciate my business is why I'm choosing to stay with ARW & I'm rating you as a 5 star.. A Big Thanks To Donna! :)

I was having a problem with the phone line to ARW when reporting a claim. The line to the claims department was cutting out. I couldn’t understand a word. I called the corporate office and spoke to David. I was so relieved to get a hold of someone I could understand. He was patient, understanding, and helped to resolve my issues. Great job, sir! Thanks!

My husband and I were with another major service plan that cost More but delivered less. We are very pleased so far with our 4 and 1 bundle that will be used when the Covid numbers drop in our area. AIL is a solid reputable company and we also have life insurance with them. I highly recommend American Home Warranty!

Always polite people on phone when I call. Haven't had to use yet but hope my experience will be great. I do tell people they need this kind of backup insurance for emergencies. I spoke with Karen today about my payment. Everything went just fine.

I called to update my account information. I spoke with Karen to update my account information and she was very helpful and patient. She informed me about other promotional going on and explained in detail of the benefits of the service she was offering.

Attempted to repair or replace a garbage disposal in a timely manner and was unsuccessful. Replaced and installed the product myself and when I requested reimbursement it took a while before I received anything from the company. During the claim process there were no follow ups or status checks to assure me that the situation was being resolved.

Montana.

The American R. Warranty rep. Sharlene, was extremely helpful in my check issue. After discussing with my bank and calling back to ARW the check just cleared and was found as we were speaking. She is courteous and professional to listening to my check delay. You need more people like her.

I requested service on March 26. It had been three weeks, and I had still not heard from anyone. I've called off and on and could not get satisfactory help. I called again on April 16 with the intention of cancelling the whole account. I was on hold for over two hours, and still did not receive adequate customer service.

Thank you Arthur for such professionalism, listening skills and quick response in my need to obtain a copy of the Warranty. Also thank you for insight into my request to send me a hard copy that I can keep in my records. Many blessings to you and family as we all move forward in this life. -:)

He gave me the information I needed. He was very professional and courteous while trying to cancel my policy with the warranty company. He offered me other plans and I explained to him my situation and he understood. I don't have anything negative to say. I hope this goes through. Thank you again.

June was very helpful with my complaint. I was dissatisfied for a denied claim but she was helpful for providing options to rectify the issue. Once settled I decided to keep the service and fully understood my warranty package.

I had called three times. The people I spoke with could not speak English at all. I felt like if I can't understand you I don't need the service so when I called the fourth Dave answered. What a relief. Wonderful service. Took care of everything.

I have been having a problem with service for my dishwasher for almost a year. I finally talk to a gentleman whose name is Auther. He was very pleasant and helpful and offered a resolution for my dilemma. Thanks you very much.

She was very polite and professional. She made sure l was satisfied with the call. She wanted to know did l have any questions and was there anything else that she could help me with. I appreciate her service and her kindness.

Great experience and very informative. I would recommend this company to others. The person I spoke with was polite and patient with me. I am an older person and sometimes need people to be more patient. The person I spoke with was.

Good morning, to who it may concerns. When I call the company and spoke to Arthur he answer all questions very professional and had very pleasant attitude. You don't find that these days with companies, Arthur need to train others in term of customer service, my hat off to Arthur. God bless!

Dave was very helpful. He answered questions and offered other plans available. He was very patient with me. He is a knowledgeable employee who spends time helping customers. His employer is lucky to have such a dedicated employee. I would recommend him to other clients.

Arthur very nice and helpful, no complaints about his service and his helping me. Finally got a representative that listens to me! However American Residential Warranty has done nothing but aggravate me with the claim I put in number 18296041. They advised I was out of luck getting a repair and I needed to pay out of pocket for service and I MAY get reimbursed!! Spent over 2 hours on hold and got nowhere by service representative. Kept transferring me. Ask for supervisor and spent another 45 minutes to get cut off!! I then canceled my account!!

I have only had one (1) claim with American Residential Warranty but was very pleased with their service, their prompt attention to my heater that had gone out. The company that repaired my heater was also very prompt and made the entire bad situation - a good one. I would recommend anyone to American Residential Warranty.

Mat was the best of the best. He should get a raise!!!! I was going to another company but he assured me all will be well this this company 15 years and going strong. This Matthew guy really knows what he’s doing and he represents your company very well and I ask you to please give him a bonus or raise in his pay or do something for this guy because I just threw down another $700 plus into your company

I called all weekend with being hung up on and not told the truth. Not until I reached Margo this morning did it get resolved. She courteous and professional and really wanted to solve my problem. If I were you, I would move her to management.

Worked with Lady named Andy today and she was GREATTTT ,.. she upped my coverage and changed my date .. Thxxx again .. I’ve told you .. Thanks and I plan on telling everyone I know about your service .. thx much and have a good day.

Pathetic customer service. I have been trying to cancel my policy and wanted to go to AHS instead. I was told initially that I just need to send the cancellation request in email. I sent that. I followed up every alternate day spending hours on call for refund status. I was advised initially that the refund would be sent to title company. Then I was told, the refund would be mailed to my address. After two weeks, I followed up on my refund status. All customer service representation gives different response. Hence I requested confirmation in email. I am still awaiting my refund. NB: I can share details on my policy and emails to prove the genuineness of my issue.

I originally called in to cancel service and Andi was such a great customer service representative. She explained my policy and advised me of what my options were. So, I did not cancel. I just modified my coverage to what I really needed. Thank you to Andi for being customer focus.

Had a great experience with Arthur this morning. Both he and the first gentleman I talked to helped out greatly. I would highly recommend this company to my family and friends. I'm sure I will continue to have a great experience with American Residential.

I was notified that payment for warranty had not been received. According to my NFCU account checkbook, payment was made on April 4, 2021. Online account confirmed that the cashed was cashed on April 9, 2021. I spoke with Arthur regarding this matter. After checking a few sources, he offered to call me back after additional confirmation to tomorrow. He assured me that based on information that I provided, that the payment was most likely there -- but just had not been posted. I appreciated his efforts and his patience. Thank You... Lenora

We expressed what we wanted covered in this warranty and your salesperson told us all that was covered and the price was $349.90. When we received our confirmation in the mail it was not including our A/C. We specified we wanted that. Also the price was going to be more than what we were quoted. Not happy. Thank you for sending our payment back.

When I signed up on February 20th, 2021, I was told that I could start service on March 20, however when I called for service on March 20, they declined service saying that my service won't start until March 24 because there were only 28 days in February and they will still decline it on March 24th, because then it will be a pre-existing problem. I'm not at all happy with this run around they are giving me. Don't think very much about their integrity and am canceling my service with them.

The customer service I received from June was great. The questions I had was answered in a timely manner. June explained everything I did not know or understand. After my questions were answered June asked if she had answered of my questions. June thank you.

I had a problem with the work being done on my refrigerator. After talking to no fewer than 5 customer service people, I finally, after 2 days of calling, finally found one who knew how to listen to my problem. (Some seemed to be reading a script and some sounded like Robots. Others said they will get my contract and never come back, next thing I knew I was disconnected.) The customer service rep. that actually talked and listened to my problem and came up with a resolution was Hernst. If I have any questions or problems in the future I will ask for him, as he suggested. He is excellent. Thank you Hernst!

Customer service was very good. I have very good communication and understanding from my customer service person. Her name was Donna. Explained everything and make sure that I understood everything. What I recommend this company to my family and friends. Yes I would and anyone else if they would ask me. Thank you.

Andy was very helpful and explained we didn’t have the correct coverage but did get us the coverage we needed. We thought. We had coverage for plumbing but come to find out we didn't and she helped us with getting it and explained we couldn't use it now

Call was short, but Arthur was pleasant to speak with, he saw the issue I had called about, told me he would call me back after he looked into the issue. He did just that, called me back in less than 5 minutes, resolved my issue. He was very helpful and a pleasure to speak with

Technician very professional, happy with the job that was done. Andi was very helpful with great information, I will refer all my friends to American Residential Warranty. My air conditioner was out of order, the technicians worked in my attic in the heat of the summer, they got my house comfortable, job well done.

I had a very nice and professional gentleman name Arthur from the retention dept. His customer service was great. I wish that every representative you speak to on the phones would be as nice and pleasant as he was. They really need to take pointers from him. I would give Arthur a 5. Thanks so much Arthur for your great service.

Arthur was very nice and helpful. He tried to get me to stay but I do not want the warranty anymore. Too much money to actually get things covered. However the rep was polite and nice. No complaints with his customer service.

My first call to your co for help was happened by your Overseas help. I had to call back 2x to get to someone in the states and in corp to get to where I needed to be. Which is the only reason I haven't cancelled my account. Thanks to Dave in Corp, whom I ended up talking to saved this call. I specifically left my prior warrantee co for the reason mentioned above. Dave assured me that my experience would not be the same. Thank you Dave and the Corp office should thank Dave as well for keeping a new customer and giving the level of customer service one expects when spending hard earned money with a company.

Andi was great. She was able to resolve my account premium due date. Also she was able to go back to my sales call and explain my policy to me. By her doing this I have a better understanding of my policy and the coverage that I have.

Donna was delightful to discuss insurance with. She was very informative and explained everything we discussed, including prices. She was very friendly and wished me and my husband a good. She also expressed her sorrow about my husband's kidney disease. Thank you very much,

I was very pleased with the conversation I had with Dave. Very professional, very polite. Would recommend to my friends and family. Oh I was going to close my account and Dave make me an offer and I could not refuse to keep me as a customer. So he was very convincing. So I continued my service.

I would like to thank Kernst for the world class experience he provided me on the different services that this organization offers. He also conveyed the different policies in a way I can understand which would benefit me economically. Thank you guys for training your personnel in a quality way.

This morning I called American home warranty and a representative named Arthur answered my phone call and asked me how can he help? I explained him what the issue was and he was polite and professional in answering back to me.

I spoke with Karen today. She is very Professional. Thank you. Stay safe. I can't say that about everyone I spoken to in the past. She is the reason why I gave 5 stars because I do understand not everyone is educated to speak with customers. With that said I hope you guys can educate your employees. Thank you. Stay safe.

I had a service call for central AC here back in 08/2020 and never got the repaired or replaced advertisement. My unit was bought along with the house in November of 2011 was not older than 10 years old & I was told the total check amount was $300 Something. But it has furnace inside so it’s heating and AC central unit and that doesn’t cover replacement when I had $1000 cap for unit and didn’t understand why I never got any resolution or payment but the false advertisements on FIX, REPAIR OR REPLACE!! Claim/ticket #**.

Autopay was declined due to fraudulent activity on my card. So, I called in to pay my bill. Donna was so sympathetic and gracious. She really helped to lift my spirit. I am glad that I received her as my customer service representative.

Juane helped me today. He/she said we can get a $5 discount for next time. I noticed the email still came to Catherine and Katie **. Catherine ** (me) is the seller and Katie ** is the buyer. Property address is **. Mailing address for now is ** until we close. Thank you.

Excellent professionalism. All my questions was answered and I was completely able to understand everything. I would definitely recommend this company to my friends and family. Thanks again for all your help. It’s greatly appreciated. If I decide to add on any of your other products you offer, I won’t hesitate to reach out and inquire about them. Hopefully this brief description expresses how satisfied I am with the products, the customer service and in general the overall experience.

I called to add on to my plan the water/sewer line combo. Kernst was very professional and knowledgeable and quickly informed of the special that was being offered on this plan. He saved me money! I referred two of my neighbors.

Two claims denied because the technician was hostile towards the customer and made a false claim the appliances were abused then went on to make personal comments about the home owner. I feel betrayed by ARW but I know how to fix the issue. I’ll change to another insurance company.

JUNE was a great person to speak to and handle my situation. I am very happy to deal with such a understanding person. I have recommended several people, they are all very happy. With employees like June I am sure your company will do great. It's a pleasure to deal with such a professional person like June.

I had difficulties this morning talking with three different employees there and the fourth person I talked to his name is Kernst but before that they either hung up on me or left me on hold for 15 20 30 minutes which I haven't got paid other words reimbursed or anything. Didn't get no service so my experience early this morning was sort of bad actually. It was until I spoke to Kernst and he put every effort of his experience to work to help me as a customer in customer service which he did. I give him the thumbs up which will make the company better when people do the right thing. But there it is. I didn't get the service that you guys said you would render to your customers the public.

We are new to ARW because the extended warranty on our appliances ran out the end of 2019. Saw all the wonderful happy people on TV or heard on the radio and thought it was a good fit for us. We called about an old dishwasher and a fairly new microwave and were charged $55 each to have someone come out to tell us they did not work--March 08-2021. A service person came out a couple days later on the dishwasher and said that it was not worth repairing--we got a phone call telling us that a couple days later and saying that we would get $150 toward a replacement. We got the check on that yesterday.

After further consideration, my husband and I decided to cancel the policy. The representative I spoke with at ARW, Arthur, was very helpful in assisting me and explained the process clearly. I appreciate the excellent customer service he provided. Thank you.

The agent that assist me did a great job with assisting me. She was very helpful and very nice to talk to and she gave me some ideas for me to enter credit card on file so it can be charged when the payment is due. Great job.

I only have deal with the accounting dept. For my payment. Very nice. Respectful. Donna explain everything where I understood it. Michelle sign me up the service for both of my houses. They made sure I understood what I was enrolling in and what is cover.

I spoke with Andi from the American Residential Warranty Executive Office and appreciated and was very impressed by her professionalism, customer courtesy, diligence and knowledge of the provided coverages. It was a pleasure to speak with her. Thank you. Mrs. Cynthia **

Donna was very nice to me and I will tell some of my friends. And I appreciate the good customer service that you guys provide. And you guys answer and speak very clearly when asked questions with good and accurate speech. Thank you.

I needed to make sure my payments were being sent to the right company 'cause I had to change my debit card. I spoke with a very sweet lady name Donna, I got what I needed done.... Once again Thank you Ms. Donna.

I called the billing center and was transferred to Arthur ** who was excellent help. He had great communication skills, a pleasant attitude, and exceptional customer service. I definitely rate my experience with Mr. ** a 5. Thank you for your service. Have a great day. Mrs **

Andi was the rep and handled my problem very fast and was very helpful. I would recommend American Residential Warranty to everyone. They have always handled any claim we have ever had very promptly. Received an Email stating my credit card had expired and they answered the phone very fast when I called.

I spoke with Pam before on another call & this morning 4/5/21. She has a customer friendly voice & a willingness to help you. I hear through Pam’s voice that she cares to make sure she has answered your questions.

Arthur was very kind and generous. He did try and offer incentive in order to keep me around. Which I appreciate it but decided to cancel anyway due to personal reasons. The phone transfer was a little longer but as soon as I patched through I was done with the conversation fairly quickly which is great. Thank you!

I called this morning to update my credit card information. Mrs. ** was so helpful and kind. She was able to complete my request with no problems. She also had sure the payment went through before we ended to call. Great customer service.

When my Jenn Air stove quit heating I contacted American Residential Warranty and they arranged for a technician to check it out which he did. He determined that it was not repairable and turned the information in to ARW and told me I would hear something back in 2-3 days. When I didn’t hear from them after 3 days I called and was put on hold for an hour before I gave up on that call. After several calls and promises that someone would call me I was told my claim had been closed. I finally got through to a department who said they would review and get back to me. They said that all they would cover was $190.00 on my stove that was going to cost $4,000.00 to replace. That hardly seems worth the cost of the insurance. I had poor service and very little compensation. I am requesting a refund and will not recommend ARW to anyone. Dissatisfied and very disappointed. Joan **

The customer service representative understood my problem and was able to quickly resolved. She took the time to explain why my credit card had failed and once I provide her with the correct information, the problem was resolved. I am happy to be a member of ARW.

Mr. ** was very knowledgeable on what I need and he did a very good job on helping me. My experience was just fine and I would call again if I need any help. I hope all the service reps are as good as Mr. ** was.

June, was very attentive to my needs and was very patience to me. I Thanked her efforts to help me get my information correct. Thanks to June she was very efficient in her ability to help me get the corrections that was changed so That I could continue to do business with your company, satisfactorily I applaud June for her caring for to help me to complete my business in very little time that we talked. Thanks.

Worst company ever! Once you sign up, you will never hear from them again. They also will auto-renew your payment when you didn't authorize that from the very beginning. There is no paperwork or anything on my account saying that I ever authorized the payment and now they are telling me I might have to "wait up to 30 days" to get $949.80 back? You must be crazy. Stay away, they just want your money and you will never hear from them again!