ARW Home Reviews
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About ARW Home
ARW Home, formerly known as American Residential Warranty, is a home warranty company that serves all 50 states. Each service call costs $125, and you can choose a local or in-network technician. Plans start 30 days after the purchase date and provide 24/7 emergency response on a variety of systems and appliances.
- Covers systems and appliances regardless of age or model
- Covers multifamily homes and condominiums
- 30-day money-back guarantee
- Coverage caps may apply
ARW Home Reviews
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- 4,916,070 reviews on ConsumerAffairs are verified.
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- 4,916,070 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 23, 2020
My refrigerator was showing 55 degrees and the drinks were warm. I called the company and the technician fixed the refrigerator. He put in a new temp control and a motor. Works like new! The company also fixed my electrical system on the second floor. The technician solved the problem in 20 mins.
Hello Mary,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 21, 2020
Excellent time for the job & well done. Very good customer service. Answered my questions accurately. Called upon arriving as asked. Did not make any mess. Cleaned areas that he worked in as it was. He also had mask and gloves. Thank you.
Hello Margaret,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 17, 2020
The customer service has always been great and very efficient. Our home repair has been very timely. We have had plumbing work done very quickly. We have had air conditioning problem that were resolved in a timely manner. We are very happy with ARW.
Hello Mayetta,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 14, 2020
They are on time with services and not as expensive as other's warranty. All I had to do was just be there to answer the door and the do the rest. Didn't have to pay a penny out of my pocket and at the end of the day I was very satisfied.
Hello Lameka,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 10, 2020
The vendor did a great job fixing my dishwasher and wore gloves and a mask during the pandemic. Great job by this repairman. Very happy with my ARW service and will recommend them to my friends for their homes. Should you need a warranty company pick ARW.
Hello Mike,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 9, 2020
I would highly recommend American Residential Warranty to friends, coworkers, and relatives due to the fact they are very professional, prompt, and courteous. They could not repair my range due to the fact it was outdated therefore, they sent me a check to purchase a replacement. Thank you!
Hello Rodella,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 9, 2020
Only used one time so far, worked out great. Repair people that were sent, were very professional. They had to order a repair part, but came right back after picking up the part and made the repair. Very good company.
Hello Michael,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 8, 2020
Microwave repair. Very friendly and professional service both warranty company and repair technician. They took care of the claim from start to finish and even followed up to make sure I was completely satisfied. Great job! They have always completed all claims in a timely manner. Thanks so much to the warranty company for their fast, friendly, and professional service.
Hello Alisa,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 3, 2020
In June 2019 fed up with a different home warranty I made the mistake of choosing ARW. It is not a warranty. There is a cap on all products covered of $1000 for newer appliances and $600 for anything over 10. I personally would never have purchased this as a monthly payment of $55 over the course of a year would be more than my items would be worth. The customer service agents were so rude and would only tell me that they were waiting on tech notes to process so I called the tech and he sent me the email they sent him stating they were rejecting the service. I was shocked to find out how little they were willing to do for my AC. The TV ads are fraudulent. They don't come on the first day. It isn't resolved for 3-5 days. RUN as far away from this company as possible.
Hello Stephanie,
We apologize for any inconvenience or delay you may have experienced. However, we did receive an update from our claims office that your settlement check will be sent out to you this week. Please let us know if there are any other questions you may have.
Sincerely,American Residential Warranty
Reviewed April 2, 2020
I had an issue with my pool having a leak because the pump broke and American Residential Warranty was able to send a check out to help me have my normal pool company take care of it for me. I have been with them for 3 years and plan to be for many more!
Hello Andrea,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed April 1, 2020
The stove exhaust fan was malfunctioning and I was able to receive a check for replacement. I was satisfied. I have been with this warranty for over five years. They always call or send email after service completed for satisfaction.
Hello Cynthia,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 31, 2020
My outside lights stopped working. I gave them a call and then an electrician came out and fixed my light switch within two days of me making the first call!! A reliable electrician came out and fix my problems the same day.
Hello Debra,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 31, 2020
Sales person called and offered more coverage. Specifically stated everything was covered including wine fridge. Fridge went out, called warranty number and was told "Oh, we only cover your main fridge". This seems more and more like a scam to me. Purchase at your own risks!
Hello Mike,
We apologize for any miscommunication that you may have experienced. Unfortunately, we do not provide coverage on wine coolers/fridges per our terms and conditions. Please feel free to contact our corporate office for any questions regarding coverage or if any other assistance is needed as we are more than happy to help!
Sincerely,American Residential Warranty
Reviewed March 31, 2020
My Dryer needed to be repaired the Service Man was here when he said he would be and got my Dryer working right away. He was very professional and courteous. I am so glad I have protection on my appliances.
Hello Ronald,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 25, 2020
Been with them for years and they are professional and quick for the low price. We had 4 calls all covered under our warranty. We even had an emergency and they delivered. I would recommend them to everyone. They deal with excellent vendors as well.
Hello David,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 25, 2020
They took care of me immediately, with no questions asked (except for the necessary "can you describe the issue you're experiencing with ___ in detail?" which is a crucial question). I absolutely recommend ARW to anyone looking for a home warranty service.
Hello Laura,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 13, 2020
I have been a member since July 2018, and during that time, I have come to utilize the insurance coverage provided by American Residential Warranty on several occasions. Each time, my experience has been excellent. The operators were responsive, helpful, and knowledgeable. The vendors assigned to my account were first-rate professionals. I recommend ARW to all my friends and colleagues. ARW was truly a godsend!
Hello Barry,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 11, 2020
It was great except the wait for parts, wish they had general parts on and when a person goes the order for repair what is wrong. The tech came out and saw the problem as described, he then ordered the part and came back 2 weeks later.
Hello Sharon,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 10, 2020
I had a valve go out in my fridge that controls the water to the dispenser and icemaker. The repairman came out promptly and assessed the problem and came out later with the part and repaired it. It's working fine now.
Hello Marla,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 8, 2020
My Heater and AC broke down on a Sunday and I call American Residential Warranty and they send a profecional the next day and was able to repair my system and I only pay $55.00 for a service that could cost me more than $200 out of my pocket. I'm so glad I was cover.
Hello Edgar,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 7, 2020
We've had nothing but amazing service from you guys. We gave nothing but positive things to say about you guys. Would absolutely recommend you friends and family. Everything we've done has gone smoothly and has been better beneficial to us since we have come to you guys.
Hello Sue,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 6, 2020
My dryer was not getting hot and blowing out cool air. I explained the problem and the person in charge took care of it with their next opening. It was not hard or long to get an appointment. What I really like about the service is they call to confirm if You are pleased with the service. If they felt you were not pleased with the service they will have the service tech return and explain what was done and whats the next step. I'm pretty please with this warranty. I just dont like to feel like I'm paying two bills..When I'm paying for this warranty and giving them an additional $50 before they are scheduled to come out, I just think that's too much.
It just my opinion, and I've always said, we all have a voice and a choice, we just need to learn when to use them. I would recommend this warranty service to many. Thus far I have nothing to complain about. It's a real headache and can be very stressful when and if you have an appliance that just won't work correct and you know you've done what was needed and all options are gone on your end. To have this warranty and this must need plan is great.
Hello Emelda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 6, 2020
The young man that came over was cordial and made sure I was satisfied with his work on my sink. It had not worked in a while because I was denied at first. I have been a customer for several years and have recommended other to your company.
Hello Sarah,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 6, 2020
Have had American residential for approximately 1 year... Have made a few claims, and I must say this company not only friendly but I was very satisfied with the process. All my repairs have been made to my satisfaction and I would highly recommend this company to any homeowner. Believe me you need something like this for your appliances, Electronics, anything in your home that eventually will need repair or replacement.
Hello Dale,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 4, 2020
I contacted ARW to report my furnace repair, and within 24 hour, they had completed the repair. Thank for the service so quickly. They sent a repairman to contact me within 2 hours and he arrive, accessed my problem the same day and the next day replaced my furnace with a new fan. Thanks.
Hello Chester,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 3, 2020
He did not seem happy to be there but after a couple of hours he solved the problem. He also told me that I needed a new hot water tank but your company presses them to fix it even though it was 23 years old.
Hello Beth,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed March 3, 2020
I have been happy with the work done and the microwave is working perfectly now. The technician who came to the house was polite and knew his job and did it well. He finished it in a good time and left the working area clean.
Hello Wangu,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Feb. 21, 2020
I've been with ARW for quite some time and have only used them two or three times. My experiences with customer service have been very good and I've had good experiences with the companies they've sent. Overall, ARW is good warranty company to have.
Hello Sheri,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Feb. 20, 2020
I have had this for 3 years, never used it. Feb 1 had a plumbing issue so I called ARW. The first 2 appts Feb 8th & 11th scheduled were not even scheduled with the company they chose to repair. Finally, (Feb 13) 3rd appt DP&M Plumbing shows up. Now keep in mind I have not been able to flush toilets (won't fLUSH), use showers due to backing up in the shower. So when DP&M (works out of their homes, no business office) arrives they look at the situation and say it is a septic issue and leave. So now it is Feb 19 and I call ARW to see what is going on and they have no record of DP&M coming here or their findings. So I am waiting again for someone to fix my issues. I am disgusted and feel like this whole business is a scam. They say same day service, not true. Friendly and professional, not even close. Take your money, Yes they do!!! So now I am off to get a septic guy to figure this out. People Beware not a reliable, trustworthy company at all.
Hello Lisa,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Feb. 15, 2020
After 18 months filed a claim and ARW Denied after a month. I filed a claim for one of the recessed lights not working and after a month and paying $50 dollars copayment, I was told the light is not covered. Why was I not told when I filed the claim?? I cancelled the policy on 1/16/20 and have not received the refund and the $50 check that I was promised. They gave me such a run around and I was told to follow up with the contractors who did not want to work with ARW.. Very bad company to work with. Is they are almost a SCAM.. All existing customers please read the fine print otherwise you will be disappointed like I am.
Hello Dushyant,
We apologize for any inconvenience you may have experienced. Based upon our records, it shows that a refund has been processed and should be received shortly. Please feel free to contact our corporate office with any further questions.
Sincerely,American Residential Warranty
Reviewed Feb. 13, 2020
Very good, the man was very good on my refrig. He did know what he was doing. It did not take him very long, he was actuate in what he was doing. I don't know what else to say. The man on my stove was very good, also
Hello Elaine,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Feb. 10, 2020
My experience with Home Warranty was excellent. I appreciate the help and convenience that they offered. I would highly recommend them to my friends. Their services cover all of my needs. I appreciate the time they took in explaining to me all the things that they offered.
Hello Cheryal,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Feb. 9, 2020
I have paid more than $17,000 in coverage over 15 years and received less than 10% of that back in 12 claims. There is always some reason items are not covered & in the event they are, it's for a fraction of the actual cost. $500 on a $7500 heat pump is ridiculous. Worse yet, I find I am having to repair/replace items that were not installed to code previously by the contractors they sent out. I'm an idiot for failing to cancel this policy after the first year. Shame on me.
Hello Elle,
We apologize for any inconvenience you may have experienced. After reviewing this claim, it seems as though you were provided a buyout of $500 for your claim due to the age and customer tenure towards a replacement of $975. Per our terms and conditions, we have fulfilled the claim and it has been closed out. Please feel free to contact our corporate office with any further questions or concerns.
Sincerely,American Residential Warranty
Reviewed Feb. 7, 2020
I think the repairs should have been fixed when I called in the repairs, not 3 days later. The repairman was professional and got the job done. Now I have to repair my ceiling where the water leak was. The repairman gave me some valuable pointers. If it wasn’t for me rerouting the water there would be more damage done.
Hello Antony,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Feb. 6, 2020
Ice maker quit working. Took about a week to get part but really good and friendly service. Would recommend your services. Turn around could of been a little faster but overall was good service and repairman man was timely and very efficient.
Hello Donna,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Feb. 5, 2020
The contractor was not able to fix my dryer so the company ARW provided me with a check for the retail amount that my machine was worth. I was able to then purchase a new one. It was a quick turnaround and my check came a few days later.
Hello Takeshia,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 30, 2020
My washer was repaired the day after I called for service. The repairman had to go get a part; He did that and came back the same day. Very satisfied with the service from American Residential Warranty. Highly recommend if you need a warranty you can trust.
Hello Cheryl,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 30, 2020
I'm glad I chose American Residential. They really help. The monthly payments is affordable. You don't have to stress or worry about anything that breaks in your home. They will come out and fix it right away. Great company. They do a great job.
Hello Lyndshia,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 30, 2020
Always available easy, and fast. Always has taken care of me customer for many years and many more years to come. They have been there first and inviting the industry. Will continue to refer and use a lot.
Hello Carlos,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 29, 2020
The heat pump stopped working. I put in a call and they were right on it with helping me getting it repaired A.S.A.P. They were great. They stayed on top of it and stayed in contact with me through the whole process. They were nice and easy to deal with. I would recommend them to my friends and family. Very happy so far with their service.
Hello Gerri,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 29, 2020
ARW has been a breath of fresh air! I sleep better knowing that if I have major service repair in my home that I am protected from costly repairs. I have saved so much money over years and I am truly grateful for the service.
Hello Dorothy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 29, 2020
I have been with ARW for several years and made the decision to add a 2nd home - one of the best decisions I've made. The representatives are courteous, professional, and knowledgeable. My most recent experience with Tulio ** was great, I know I can count on ARW to help me when I need it the most.
Hello Dorothy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 24, 2020
They diagnosed and repaired the system well. We have had other systems (plumbing) that our very expensive plan did not cover, but we were glad that they covered the HVAC when needed. They came highly recommended from online reviews, and other than this one area of lack of coverage, we are happy.
Hello B W,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 23, 2020
The Assigned company to repair my Dryer was very prompt. The repair man came to diagnose the issue. My dryer needed a new thermostat. Since he did not have it on his truck because of the age of my dryer, he immediately called the parts store to determine who had this part. It was that part store mailed the new thermostat to home overnight. The repair man returned to my home a second time with a friend approximately 4:30 PM to suck out all the lint be repaired the dryer and clean up; thank you. I was impressed.
Hello Wilma,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 21, 2020
Our heater went out. Was told we needed a new motherboard costing $1000.00. With our coverage from 2015 it only cost us $200.00. Will keep with American Res. even when we downsize to our final home. Great Job, company they recommended were helpful on our needs as my health isn't the greatest.. Had every thing fixed and running with in 2 days. Had to order part.
Hello Margaret,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 20, 2020
The plumbing was very good. He was on time and did everything the correct way and there wasn't no issues. Got the job done in a timely matter. He needed to get a new faucet and I had to wait to get the information from American Home Residental to see if I was insured for him to go get it and put it in.
Hello Anthony,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 20, 2020
Requested service for hot water tank leak. The same day within an hour of request contractor contacted me with a work order and a request for appointment. I asked when they had an opening. I stated ASAP. They had someone at my house within couple of hours. The problem required for replacement of the pressure relief valve. That was accomplished in a very short time, part was on the truck. Great job.
Hello Charles,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 20, 2020
Please with service of sink being unclogged. Service tech was knowledgeable of his job. Only thing wasn’t pleasing had to go with sink being clogged during the holidays. Service company that provided service was there after holidays. Warranty company should have someone to provide service during holidays.
Hello Marilyn,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 20, 2020
My unit broke in the middle of a very hot summer. American Warranty was able to have a technician here the very next day and they took no time to get it fixed. The service provider they used covered their shoes before they came into my house which I appreciated considering it was raining that day.
Hello Talibah,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 16, 2020
Hot water tank replaced. We had a good experience. The workers were friendly and helpful even though they had to go into overtime to complete the job. They completed the job and cleaned up afterwards. It was a good experience we will let others know about this company.
Hello Alberta,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 15, 2020
My dryer stop drying. I contacted ARW & they set up an appointment for a repairman to come out and look at it. The contact at ARW said they would have somebody out within 2 days. Repairman showed up 2 days later and fixed it on the spot. I would recommend this service.
Hello Klint,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 15, 2020
Customer service was great. Repair time was great. It only took a few days after my claim for a technician was call out to repair my unit. After ordering the necessary part for my unit the job was complete and I was very satisfied. After my first experience with ARW I would recommend them one hundred percent. I love their professionalism. Customer service was great.
Hello John,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 14, 2020
I called because my furnace broke and they sent someone the same day. The company was fast and friendly, got it fixed in no time at all. They didn’t have the right part on the truck but got it running and went to get the right part. Didn’t leave until they were sure it was working properly.
Hello Roger,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 12, 2020
The experience was great not a problem with customer services or the rep. The service people that was sent her was so accurate and they acted with the professionalism. I would recommend ARW to all of my family members and friends.
Hello Rosa,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 12, 2020
Refrigerator. Service company came to asset my leaking appliance. In repairable. Warranty company could not repair nor replace it. I was disappointed. The settlement of $410.00 would not put a dent in the cost of replacement. $2300.00 to replace and deliver, remove old unit and no replacement or repairs of Pergo Floors from water damage.
Hello Glenda,
We apologize for any inconvenience you may have experienced. Please feel free to contact our corporate office so that we may assist in any matters that are not to your liking.
Sincerely,American Residential Warranty
Reviewed Jan. 9, 2020
Was called to my home to fix my stove. It was not heating up. They came. The young man got right to work. Now my stove is working just fine just like new. I have had American Warranty for several years. Love the service. Have not had any complaints.
Hello Demitria,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 9, 2020
I had a issue with a provider but the customer service agent worked everything out and sent another provider to fix issue. Warranty coverage was handy when I had a issue in my house. The call center agents were professional and courtesy.
Hello Dora,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 9, 2020
After calling American Residential with my problem, they sent a repairman to the house to repair my refrigerator. Very courteous on the phone, so was the repairman. Refrigerator works great, no complaints. Thank you American Residential for being there in a time of need.
Hello Patrick,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 8, 2020
Customer service deserves a five star. No problems from beginning to being paid. Contract should be five star too. Very honest. Replaced heating elements and could have been dishonest and replaced with new water heater costing more money for AR.
Hello Thomas,
Thank you for providing feedback about your recent experience. Unfortunately, we were not able to locate a customer record associated with the information you provided. Please send us a direct message on Yelp so that we may further assist.
Sincerely,American Residential Warranty
Reviewed Jan. 2, 2020
I called for service on my dishwasher, the repairman called me within an hour to set up a time to repair it. After finding out it could not be repaired, a check was issued to replace it, more than enough. Thanks. Keep up the good work.
Hello Annette,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 2, 2020
I have had this service for a while. Anytime I need assistance in home it takes no time for them to come out and assist me in no time. There are even follow up visits that they do. I've had this service for a while and I love it! Customer service is their main focus. As long as the service stays great, I will be a customer forever. I've even recommended them to my neighbors. Great fast service!
Hello Elaine,
Thank you for the kind review ! We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise or if any explanation of policy is needed as we would be more than happy to help. We look forward in continuing to provide service for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Jan. 1, 2020
We purchased coverage through American Residential Warranty after getting a better deal than with a competitor. We’ve had this for about a year before we put in our first claim. Our hot water heater went out and needed to be replaced. Having to set up the $55 service charge over the phone before a service call could be made is ridiculous but we did it anyway.
Waited a few days for them to “find a company”. Ok whatever. They found a company and they came out and told us that we needed a new water heater because it was leaking. I get a call from American Residential and they told us that they have $350 that they could apply towards the cost of a new water heater but we’d have to pay out of pocket $1400! Or they could send us a check for $225. Wait, what? Yeah. I would have even felt better if they offered to cover half of the cost with us but no, apparently they only have certain things that they cover in full, a garbage disposal and a garage door opener and we have neither one of those. This information was NOT disclosed to us prior to signing up for coverage. Needless to say we cancelled immediately and will go back to American Home Shield. Do your research, folks. This company is a complete scam.
Hello Tara,
Thank you for taking the time to leave feedback. We apologize for any inconvenience you may have experienced. We send our terms and conditions to every customer that purchases a policy, either electronically or by mail. Our terms state the limits of liabilities of covered items. Unfortunately, $350 is the max we are able to offer for the hot water heater due to the appliance's age. Please feel free to reach out to our corporate office should you have any other questions.
Sincerely,American Residential Warranty
Reviewed Dec. 31, 2019
Every time I have had to use American Residential Warranty the contractors were number one service companies. They were very professional and displayed great knowledge of the repair item. They always left a contact number just in case we had a problem with the repair.
Hello Robert,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 26, 2019
I had my whole bathroom ripped up and done over without any Hassle or frustration by American Residential Warranty. I recommend them to everybody. I've also had a few other claims submitted and each one was handled professionally, courteously and in a very well timely manner. They are a topnotch warranty company.
Hello Antonio,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 26, 2019
The American Residential Warranty sent a representative out to my home to check out my refrigerator because it was not getting cold. The representative checked the refrigerator throughly to repair it, but the part that was needed for it was not made anymore. I considered this service being a five star service because I was told what was wrong with my refrigerator and how I could purchase another one.
Hello Mona,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 24, 2019
Came home to smoke in our home. Fire department responded. Smoke was caused by the blower motor in the air handler which had burned out. Filed claim with American Residential Warranty. Technician arrived the next day. Had to order new motor. Fixed within 48 hours. Cost was split 50/50. Glad we had our home warranty plan.
Hello Donald,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 23, 2019
ARW has great customer service support and easy to work with on any issues that may arise with the repairs. Always going extra step to help with setting up clams and finding the right contractor to perform work. Will recommend to others looking for home warranty. One suggestion is to expand the network of contractors within the Chicago metropolitan area. Sometimes it takes few days to locate a contractor for certain trait.
Hello Fred,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 20, 2019
Why don't some of the least appliances cover under your policy like advertisement air conditions units other things that need to be well cover under their official policies? Would recommend to family or friends but not wanting to be the bearer of bad news when something there's break warranty doesn't cover it.
Hello Preston,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 20, 2019
I called to schedule an appointment to repair my dryer. The call went well and I was scheduled. The repair mail arrived on time, repaired my dryer and it now works like new again. Everything was wonderful! I would highly recommend American Residential Warranty to everyone.
Hello Michelle,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 20, 2019
They were very quick to fix my dry. The heater coil was broke in half. Didn’t have to wait for parts. They went and got them right away. Explained everything to us. Very friendly. Would recommend to a friend.
Hello William,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 19, 2019
Technician arrived promptly after calling to confirm convenient time. He checked out heating/air system and discovered the issue and resolved problem quickly. I was very satisfied and he answered my questions with a pleasant attitude. I have recommend American Home Warranty to my family/friends and neighbors.
Hello Linda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 19, 2019
Our dryer was making a horrible banging noise. So we called American Residential Warranty, having had the service for only a few months, and they sent out a local repair business to fix the problem. We were satisfied with their work and the service.
Hello Christina,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 18, 2019
In June 2019 my AC went out and I called to get assistance to repair it. It was soon determined that the unit had to be replaced, however ARW would only pay for the parts required to "fix" my AC. The repairman that worked on my unit was on the phone with ARW for quite some time and explained that repairing the unit would not keep it functional for very long and that the unit needed to be replaced. I only received the amount that would have covered the repairs and not a full replacement of the unit as the TV ads state....
Hello Roy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 18, 2019
Great service! Fast response and excellent customer service. Gives me a peace of mind as a homeowner to know that common problems are in my control to be handled. Knowing that my home has a great warranty is the best feeling you can have.
Hello Tracy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 17, 2019
My dryer was put on Child Safety Lock. I thought we read up on my washer and dryer but we did didnt read up on them. The washer and dryer we just got because the washer changed. We thought this new technology on them on the washer and dryer's easy to learn how to work but it turned out it wasn't and without the help of you got this we would have never what the issue is. And that the issue was so easily able to easily get fixed.
Hello Betty,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 17, 2019
I had to find my own repairman, but ARW were quick to reimburse me for the repair. If I had to find the repair facility I think the charge should have been reimbursed also seeing how I did the leg work.
Hello Jackie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 13, 2019
My experience was very pleasant. Satisfactory interaction. The Serviceman that visited my home was very knowledgeable and accurate. Was very pleased with the service and personable manner. I am pleased with ARW at this point. I will recommend ARW to my family and friends.
Hello Claude,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 11, 2019
Dryer. The technician came and found the issue right away, ordered the parts and came after the parts arrived a week later. My technician was very professional. He cleaned up after himself. On both occasions. I would recommend this company to any family and friends.
Hello Carla,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 10, 2019
Very nice and easy to work with....takes a little longer than I would like to get repairman out but does an excellent job. Always willing to return if not completely satisfied; repairman is very thorough. So far, we have only had to use them for plumbing issues but they did you a great job. Did more work than was actually needed just to be sure everything was in great working order.
Hello Cassandra,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 10, 2019
Made a service call. Techs came out and fixed my issue real quick. I was very pleased with the prompt service they gave. I will refer you guys to other homeowners. The monthly fee and service fee is very reasonable as well.
Hello Reba,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 10, 2019
My washer stopped draining making us have ring out our clothes.. When they came out he knew right away what was wrong, ordered the parts and once installed he was in and out within 30 minutes.. I am very happy.. Thank you.
Hello Melissa,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 9, 2019
Central Air conditioning unit. The. Technician arrived the afternoon I placed the request and determined problem. I was told it might be two days before they could get the parts. They called the next day and said they were on the way with parts. Techs were very friendly and good to explain the problem and to take care of it as quickly as possible. I was very pleased with the service.
Hello Ronnie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 6, 2019
I was thankfully surprised by, but very pleased, when my tech arrived to fix my GE Profile side by side refrigerator/freezer. What I thought might be a major repair turned out to be a simple faulty refrigerator light malfunction. The light would not auto-turn-off and overheated the inside of my refrigerator. I appreciate the quick and thorough repair job.
Hello Carol,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Dec. 4, 2019
Whenever I call American Residential Warranty Company I’m always greeted by a friendly voice who makes sure I’m satisfied. The representatives are warm and very helpful. They listen to my concerns and provide best customer service possible. I’m so glad this company was referred to me. I will be glad to refer this company to my family and friends.
Hello Gaynail,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 30, 2019
Technician was unable to obtain parts to repair cooktop burner and we were unable to locate a replacement for the amount allotted so a check was issued. We were happy with the result and would recommend American Residential Warranty to others if asked for our opinion.
Hello Larry,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 30, 2019
We had a washer repair and everything was a Fantastic experience. The cost and customer service was Great!!! It was the fastest best experience we have had with the company. I would recommend everybody for this company. Great company to have for home repairs!!!!
Hello Chester,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 27, 2019
Efficient and fast service. Didn't leave a mess. Polite, knowledgeable, respectful, helpful. Represented their company very well. I had the same technician fix our fridge and he gave sound advice. Technician was from Long Lane company who I ask for repairs.
Hello Geri,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 26, 2019
They were very courteous and professional. They called before they came and they came when they said they were coming which is very important to me and they took care of the job very efficiently. They were very polite and courteous and even gave advice for another function of the refrigerator.
Hello Jackie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 25, 2019
I love that I can contact American Residential Warranty instead of looking for a contractor to address my home repair issues. They recommended the best for the job and sent them right out to do the work. I no longer have to worry about the "what ifs" when it comes to repairs in my home.
Hello LaDonna,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 23, 2019
The technician was very polite and helpful. He diagnosed the issue quickly even though my dishwasher is more than 30 years old and fixed the issue easily. I had no issues with the warranty. The customer service was great and very helpful.
Hello Lynda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 22, 2019
I have been a customer for years. I can honestly say that I have never been disappointed (Never). Services were provided and contract agreements were upheld. Services were timely and professional. I feel comfortable with the payment plan as I don't want to have to hundreds of dollars at one time for, let's say, for a air condition compressor or any other costly repair.
Hello Teresa,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 21, 2019
My refrigerator stopped cooling my food. The repair person repaired it and now it works very well. It needed parts to be installed in the refrigerator. The repair person ordered the part and had them delivered to my home. He arrived soon to replace the parts and did not take long to make the transition.
Hello Effie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 21, 2019
Range stove. Excellent job well done, I am not good on speeches, I will let others know about your services. I had your services before, I never had a problem. Continue to do good works for the people that need you, especially senior citizens, because we don't have someone around to fix things.
Hello Gerlene,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 21, 2019
This company has saved me more than $1200 this year only. Customer service is great and the wait time on a servicemen is less than 1 day. The window time they give you is always kept. They will not waste your time. Good Job!!!!
Hello Janice,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 19, 2019
Refrigerator repair. I received prompt and courteous service. The repairman was very knowledgeable and proficient. I was high satisfied with the level of service I received. From my initial call to make a claim. This company was GREAT!~ Never have I received such valued, timely and professional care.. The cost of service versus the value is incomparable. I have had numerous companies for warranty repair and none are like this company.
Hello Willie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 14, 2019
I had a problem with washing machine. American Residential sent out a serviceman, he checked out problem, ordered the part and he came back to repair washer when part was received. He was very knowledgeable about my washing machine. He showed me things that helped improve the way I wash.
Thank you for taking the time to post a review about your experience with American Residential Warranty. We are pleased to hear your washer is up and running and that you were happy with the service. If there is anything else we can help you with, please do not hesitate to give us a call. We are always eager to help.
Best Regards,
American Residential Warranty
Reviewed Nov. 12, 2019
My refrigerator was leaking from a hose located in the back of the refrigerator. The repair person repaired the problem quickly. He was very polite as he did his job. The technician seem to be very familiar with my make and model of my refrigerator.
Hello Kathy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 11, 2019
When I called American Residential Warranty and explained my problem, they came out the next day. The person that came to my home was extremely professional and I was totally satisfied. I would totally recommend American Residential Warranty to everyone I know.
Hello Janice,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 10, 2019
I’ve used them twice this year and the service fee is much lower than the other companies. Couple that with great customer service... having this seems like a no brainer. Knowing I have those risky items covered helps me sleep at night.
Hello Walter,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 9, 2019
American Residential Warranty paid for my repairs in a timely fashion. I am thankful that I was able to use a contractor of my choice. I always recommend this service to my friends and family. Thank you for your wonderful service!
Hello Louis,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 5, 2019
Great service! The timing would have been the problem but customer service Rep. took great care of my concerns and manage to get a newer garbage disposal for my kitchen sink. Now it works perfectly. Thanks to the entire team of service providers.
Veronica.??
Hello Veronica,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 5, 2019
Professional customer service. Respond time is always very good. Sometimes though whoever American Residential Warranty sub-contracts to do the job, sometimes sub-contractor takes a little longer. That was only the case in the repair of my microwave. Although the reasoning behind the timing was having to order a part, that took long. Would have liked for them to contact me instead of always contacting them.
Hello Marnita,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 5, 2019
Customer satisfied. My contract was delivered as stated. Servicing my air conditioner was more than just clearing. The serviceman was directed and to the appoint getting the job done. This is all I have to say about the service job.
Hello Otis,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 4, 2019
BEWARE! This company lied to me from day 1. It was only discovered when I utilized the services and requested replacement of an item, as promised to me.
1. I was told if a repair could not be fix after the 3rd attempt, it would be replaced. Their Agreement has verbiage to that effect, but when I requested replacement (after the 4th attempt to the item), I was meet with excuses after excuses and long hold times on the phone.
2. I was however informed about the Arbitration process, where once you sign a contract with this company, you give up your rights to have your case heard by a judge or jury (again, this information comes after you sign the contract). End result, I am out over $1K with this company, broken Ice Maker, and damaged wooden floors. Additionally, the company tells me my refrigerator is over 10 years old, which IS NOT true. I purchased my home brand new 6 years ago (before my deployment to the Middle East) with all new appliances that I personally picked out. Military and Interested consumers beware!
Hello Tyrone,
Thank you for providing feedback about your recent experience. We currently have our escalations team undergoing a full review on this matter and are working to provide you with an amicable resolution. We will be in touch as soon as possible.
Sincerely,American Residential Warranty
Reviewed Nov. 2, 2019
Service was very good and fast. I will recommend American Residential Warranty to all of my family and friends. The coverage is a good value for my needs. This company is very reliable. Thank you for offering very good service.
Hello Chong,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Nov. 1, 2019
I was with another home warranty company and was not happy with them so I switched to American Residential Warranty. I needed to make my first claim with this company and had negative results. I went to the website to get info on making a claim. I was able to fill out a form and submit it. That was my first mistake. After waiting all day for some kind of response I called the # to find out what is up with my claim. The response was no claim was filed. The online form is a joke.
After talking to the claim representative I found out it will take at least 2 business days. Today is Thursday so I will have this problem all weekend. One of the reasons I went with this company is from seeing the TV commercials. The commercials made me believe problems were taken care of in most cases within 24hrs or same day. Commercials lied. I feel this company is not what they say. False advertising for sure. I already know I will be looking for a different company when my year is up. Very dissatisfied so far.
Hello Tina,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Oct. 31, 2019
Very honest and reliable company, I'm glad I made the switch. On time and friendly. I had a leak in my kitchen sink and called them and immediately received help and a repair person was dispatched and fixed the problem. I really love their professionalism and reliability.
Hello Margaret,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 31, 2019
We are very pleased with our service we have gotten. No complaints. Very easy to contact for service and yes I have already recommended your service to others. Your service has always been very true and honest. We have been a customer since 2008 and plan to continue with your service.
Hello Louise,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 31, 2019
It was a very smooth experience and easy to work with. It's always enjoyable to work with a professional company! Thank you for being there for us in the time of need. Only disadvantage, is the cap and what they cover.
Hello Mendy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 29, 2019
Ceiling fans replaced. My experience was easy and smooth. It was problem free to get choose the ceiling fan from the website of the local merchant, problem free to get the appointment set up and to have the technician's appointment scheduled. Technician was on time, professional and polite.
Hello Arlene,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 29, 2019
I purchased the top plan from ARW in August after dropping my old warranty service. My first claim was 10/9/19 on my over the range microwave. They went out the repair company in which we had to pay 55.00 for. Then the repair cost more than allowed so on to needing a new microwave and in that being said I have now gotten the runaround since then and it’s now 10/29/19. Now I am being told the replacement amount would be 500 minus the 117.00 trade fee for the repair man that came out on the 9th. So we will only be getting 300 to replace a 450.00 microwave.
I will be contacting the BBB and my local news station and probably a lawyer to get my money back that I have paid in for the last 3 months. I was never sent a terms and conditions letter stating that they take out more money if things needed to be replaced. It’s pointless to have this warranty service. You might as well save your money that you would pay them for your contract and replace things when they go out yourself.
Hello Gwendolyn,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with the claim number provided, and we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Oct. 28, 2019
Went from another provider. Only reason for non 5 star on value & coverage is the fact that there is a max amount paid on appliances. I didn't have that with the last provider. Just a little disappointing for paying over $100 per month for the full coverage solution with you guys.
Hello Christina,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 26, 2019
We had a water pipe break inside our house. A joint came loose. I call ARW and they got a great plumbing company to come out the very next morning. Their repairs and the quality of their work was outstanding and it was way under the original estimate. The ARW Agent that helped me was calm, professional, and very knowledgeable. I have no problem recommending ARW to my friends.
Hello Donald,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 25, 2019
My fridge stopped cooling so I called AHW. The serviceman came out but did not have the part on his truck so I did have to wait for the part to come in. Once it came in the serviceman came back and fixed the problem. If I did have my warranty it would had meant I would have to buy a new fridge but with no money you can’t. I did have a small fridge so I was good but so glad my fridge was fixed. Great job AHW.
Hello Lorene,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 25, 2019
Ceiling fan failed but could not be repaired due to the age and parts were discontinued. You did not waste time and went straight to replacing. Replaced unit without hassle and I can always get service on the phone. Other providers would make me wait over an hour on hold.
Hello Karl,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 24, 2019
All went well. It was my first experience with a claim. I got some of the money. Their was a slight mix up but resolved. It is a good company. Nice people and easy to work with and thrifty but that's alright.
Hello James,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 24, 2019
My washer stop spinning and AHW help me purchase a new one after my machine couldn't be fixed. They pay for almost all the cost so I found one that was affordable and new with little out of pocket for me. I would recommend this company to all my family and friends.
Hello Debra,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 23, 2019
I had problems with my A/C Unit and called American Residential. I had great response time and they did the job in a timely manner. Customer service was great and the repairer was very professional and courteous. I would highly recommend anyone with problems to consult with American Residential from great results.
Hello Anthony,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 23, 2019
My hot water heater was not worker. I was without hot water for the weekend cause customer service gave me a provider that was not working on the weekend. I had to find someone else on my own and they reimburse me my money that I spent.
Hello Lana,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 22, 2019
Tech was on time and nice. Knowledgeable and efficient. Very satisfied and have peace of mind knowing that my appliances are covered and if something goes wrong I can expect quality service to come to my home and resolve the issues. I have recommended this service to my friends and family and would recommend this to anyone!
Hello Concepcion,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 22, 2019
Washer and dryer would neither one work one day. They came that day and got them going. Very fast and friendly service. Glad we changed from the other warranty company. The best warranty company we have had so far in the last 16 years. Thank you so much for all your help.
Hello Jackie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 21, 2019
Warning, do not use this company. I purchased the Premium Package in April 2019 for $659. I placed a service call with them in June for electrical. I paid the $55. A month later I called to follow up and I was informed at that time they did not see any notes from the electrician. The electrician was ordered to come back out to my house, he then told me he would contact the warranty company. Another month goes by so I called American Residential Warranty and they told me they declined the repairs. At that time I was informed I would receive a refund for the $55 in which I learned was a lie. I was then given the number to corporate. I specifically asked if I cancel my policy how much would I be refunded. I was told they had my information and another department would call me.
2 weeks goes by and no one called. When I did speak to someone, I was told they canceled my policy and refunded the remainder of the policy $63.00 of a $659 policy I have only had for 5 months. I informed them I never canceled the policy. I was informed I could then pay the $63 back and reinstate the policy for the remainder of the 1 year contract. A week later I called to pay the $63 and I was told I would only have the premium policy for 30 days and I would be invoiced $59 a month or I could pay the $659 in 30 days. A COMPLETE SCAM!!! Do not use them. I’m in the hole $714 for a pointless fake warranty. And they were unprofessional.
Hello Tiffany,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Oct. 21, 2019
I don’t understand how this company received so many good reviews. They’re the same as any other insurance company. They want your premium and try their best not to pay claims...They’re no different than American Home Shield or any other crappy insurance company. I also notice they have advertisements on this site. Do they pay for that? I’m just wondering how this company has almost 400 5 star ratings...I don’t get it. And I used this site's information to choose that company.
Hello Gaye,
We apologize for any inconvenience you may have experienced. Based upon our records, we see that a claims representative has been in touch with you to reach a resolution to your claim. Please feel free to contact our corporate office with any further inquiries as we are more than happy to assist.
Sincerely,American Residential Warranty
Reviewed Oct. 18, 2019
Are there polite I knew how to fix my air conditioner. And they fix the problem I have been working ever since. I would recommend the warranty company to my friends and family and I have I've never had a problem when I call and talk to the customer service.
Hello Lisa,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 17, 2019
Out of three service calls two were handled efficiently and one was handled inefficiently. The service provider for the inefficient service call took over two weeks to get our defective garbage disposal replaced. The provider didn’t even know who was to pick up the product. The service was finally completed satisfactorily.
Hello Chantilla,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Oct. 17, 2019
We had a bad leak under our bathroom sink. I called American Residential Warranty. They were very professional and helpful. They had us a plumber out the very next day. Problem solved. I would highly recommend ARW to anyone. I/we have been with ARW since 2013.
Hello Rodrick,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 17, 2019
Timely, professional and thorough. Two service calls so far. Very pleased. Would definitely recommend to someone looking for a home protection plan in the future. Charges were exactly as described in the contract. The service company they contract with in my area is also very professional.
Hello Edward,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 15, 2019
The customer service is great - I like how fast things are handled - my only issue is that the number of available contractors in my area is very limited. This time I had to use my own choice of contractors, pay the bill up front and then wait 30 days to get reimbursed.
Hello Michael,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 15, 2019
My experience with American Residential so far has been positive, I called and I advised them of my problem, which was that my garbage disposal was not working, the representative who responded was very professional and she advised me that they don’t send anyone out to repair garbage disposals, they just replace them, so she advised me that she would order it, and I could pick it up from Lowe’s.
Hello Myra,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 15, 2019
Our garage door stopped working after an electrical storm. The next morning I called American Residential and they immediately scheduled a repair and installation of a new part for the next week. The company was fast, efficient, and I was very pleased with the results.
Hello Lauren,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 14, 2019
We had a great experience with American Residential Warranty. During the summer, our air conditioner stopped working. We called American Residential Warranty and they sent out someone right away and fixed our air conditioner. They have always been helpful and courteous to us every time we have called.
Hello David,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 14, 2019
For the most part my experience with ARW has been 4 star. On one occasion I had to wait 2 months for a replacement washer, but when my heater needed repair they were right on time and sent someone out the same day.
Hello Sheila,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 13, 2019
They made some adjustment did some cleaning and what a wonderful job. I would tell my family and friends about how well I feel that you came and was prepare to ask question to know how to process with the ac. Thank you.
Hello Yvonne,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 12, 2019
Had our Dryer repaired. From beginning the phone call to ARW to the completion of the work time mannerism and he explained what was wrong. 5 *****.He knew right away what the problem was. Our Dryer is one that is kept up clean and does a good job. One that is a good investment my wife and I maded.
Hello Latanya,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 11, 2019
Contacted ARW for the first time and I was blown away by how much they really wanted to help. The technician came out quickly and provided me some helpful tips about my A/C unit. I will definitely continue my coverage with this company.
Hello Timika,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 11, 2019
Our washer was repaired in a timely manner. The service company provided was efficient and did stay in touch until the service was completed. American Residential is a good home warranty company. In some of my experiences with claims the service providers were hard to get a hold of which was frustrating.
Hello Sarah,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 11, 2019
The AC unit needed cleaning so the air could circulate better and clean out the vents to get a better circulation. The person they sent was excellent and Curtis he explain everything he did for me and also ask if I had any questions. American Home Warranty is just what I hoped it was the best. Thanks.
Hello Margaret,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 10, 2019
Fixed my air conditioner. No hassle and on time. Strongly recommend to anyone who owns a home. Call them, explain problem and no hooks to jump through. They come out diagnose and repair. Thank you so much. Best I have ever dealt with.
Hello Robert,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 10, 2019
On time, friendly and they know what to do to fix the problem. I am 78 and very happy with the company. I do not have to worry about repairs. One call and the repair will be handled by competent people. I would recommend them to everybody.
Hello James,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 9, 2019
Everyone has been real nice and have helped us with by getting a tech out to fix a couple of things in a timely manner. Reasonable prices and the reps have been very informative over the phone. Would recommend. Happy with everything.
Hello Tim,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 9, 2019
I had a plumbing issue. Johnson's from Lancaster showed up four or five times, didn't fix the problem, actually made it worse. Then you sent another plumbing company to my home. They were excellent and I have not had a problem with my two showes since that day...
Hello Fonda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 9, 2019
The washing machine didn’t spin. The repairman fixed the washing machine however, it now makes a lot of noise when it spins. The repairman was very courteous and took the time to explain the problem. The repairman for the refrigerator was very knowledgeable about his work and he ensured I was aware of the problem and explained why he couldn’t completely repair the refrigerator. American Residential Warranty sent us a check to help us purchase another refrigerator. Thanks ARW.
Hello Wayne,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 9, 2019
I have used ARW's service on more than one occasion, but most recently, one of our 3 TVs went out and ARW replaced it with a 42 in. SONY with NETFLIX and On Demand buttons right on the remote. I have always received swift and courteous service.
Hello Linda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 9, 2019
Air Conditioning failed during summer when it was 105 in Las Vegas. Earliest day for repair that ARW set up was 5 days later. They charged me $55 to set up appointment. Since the time frame was unacceptable, I made my own appointment with a local a/c company with a 4.5 star rating. They responded the next morning before 8 am! Replaced a capacitor and checked the system, which then worked perfectly, for $180. I applied to ARW for reimbursement of the $180. I provided lots of documentation to meet all the fine print requirements. Took them 3 months to reimburse me. Of course, I’m out the $55 Admin fee. If it wasn’t for J.R ** and his/her customer service skills, I may never have been reimbursed. J.R. was instrumental in the successful conclusion of my claim.
Hello James,
Thank you for the kind review. Our apologies for any delays you may have experienced as we were working with you towards getting all the paperwork needed for reimbursement. For future reference, we will need a paid invoice with a full diagnostic and estimate before proceeding forward with reimbursement reviewal as this can take up to 30 days to process. However, we are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 8, 2019
Initial call was received by your Service Dept with a warm and friendly customer representative was call was scheduled and was provided in a very timely manner. Well done. Server man was very competent and was able to order new part and replace within one week of initial call.
Hello James,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 8, 2019
My Refrigerator was not working well. I called American Residency & a technician came in due time & ordered A new fridge and. Sent me the Check ASAP so that I could buy new fridge. I am. Very satisfied with their service.
Hello Ranjana,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 8, 2019
I am totally satisfied with ARW. Each time that I have called, I have received complete satisfaction with the prompt response to my claims. I have recommended them to quite a few of my friends! Customer service was especially and was able to answer all my questions.
Hello Brenda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 8, 2019
They did a good job with my washing machine claim that I filed in July. The customer service was fast and the tech was great. I would recommend to my friends and family and they have good customer service.
Hello Rita,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 8, 2019
We had an issue with a washer when it stopped in the middle of the cycle. After the call to American Residential Warranty the technician came the next day and when the parts arrived he was able to fix the issue. Great experience.
Hello Anna,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 7, 2019
Very accurate service, I will recommend ARW to anyone. When I called I was not put on hold a long time. Employee was very polite and courteous. I was a little worried at first weather or not I wanted ARW. Glad I got it.
Hello Modistine,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 5, 2019
Service was great and my dishwasher was fixed very quickly. The service guy was very kind and knowledgeable. Left my house clean after the repair. Very happy I have this warranty. I would highly recommend it. Thank you for everything.
Hello Patricia,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 4, 2019
They got us the right person to fix our dryer. Then they called back to make sure it was right. ARW always happy to help. The people that they send out to make the repair are always very nice. Great company to work with.
Hello Jim,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 4, 2019
I called American Residential Warranty because my air conditioner was not cooling - Kings Air came out within a couple of days - Their repair improved air flow but still was not adequately cooling. They returned again when I voiced a concern about the air conditioner still not cooling - Kings air came right out again to check their work. The 3rd time they were called because the air conditioner was atoll not working, Kings Air negotiated with American Residential Warranty to replace the air handler which was not adequately working. They were beeh mice on the phone - both the air conditioning company and the warranty staff.
Hello Arlene,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 4, 2019
Since being a customer of AHW, I haven't seen too much of a change in the punctuality. We are told it takes 24hrs, to receive a call back on when a tech will be out. However, if we didn't call back we would still be waiting on a call back. This is not good.. if the service was punctual like the funds being taken out our account every month then I wouldn't have any complaints. This needs to be addressed. Thank you, James & Loretta.
Hello Loretta,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Oct. 3, 2019
I have had a warranty with American Residential going on 2 years and I can't say enough positive things about it. When I first moved into my home I went with a home warranty suggested by my realtor and it was a complete hassle to set up a claim and the contractors were slow to come out and not extremely competent. Also the final price after what the warranty covered was high so it didn't really offer me any peace of mind. I am a single mom of a toddler who works full time and doesn't have any extra time, money, or peace of mind to spare. I researched all the home warranties available and saw the high reviews so I thought I'd try it and see.
I have had amazing customer service with American Home Warranty. It's easy and fast to make a claim and they are very responsive. The contractors who they send out are professional, competent and fair. If there is an extra charge over the $50 fee for each service call it is totally fair and reasonable. The contractor who have been called out have come quickly and resolved the issue quickly. I am so very happy with this company. Thank you so much for giving this single busy mom some peace of mind. I would highly recommend them.
Hello Elizabeth,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 3, 2019
Had two issues—ice maker in refrigerator and ac compressor. Ice maker issue was resolved without a hitch. Had to hire my own ac guy, which was faster than ARW’s guys (this was ok with me). Compressor was under company warranty so all I had to pay was for labor. ARW reimbursed me $600 of $800 not understanding unit was less than 3 years old. J.R. with ARW Quality Control called and is taking on this issue. I’m giving AWR 4.5 STARS —telling me I could hire outside network and be reimbursed and fir their QC calling and following up on my full reimbursement.
Hello Phyllis,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 2, 2019
My bathroom tub was clogged so I called to place a service call. They were so helpful on the phone and were there to fix the problem quickly and efficiently. I know if I have any other problems they will fix it as fast and respectful as my first call.
Hello Joan,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 2, 2019
We received our check in the mail after finding out American Residential Warranty couldn't find someone to fix our stove. I give them a 4 out of 5. Very satisfied with the company.I have recommended the company to my family.
Hello Martha,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Oct. 1, 2019
Sean, our ASAP Appliance Repair technician, called to let us know he was on the way and arrived when he said he would. He was friendly and respectful of our home. Sean quickly identified the problem with our refrigerator and just as quickly repaired it.
Hello Sharon,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 29, 2019
Thank you American Residential Warranty went. My a/c went out that all it took was just call and everything was done the next day. My a/c was working very well. Very good A/R/W. Yes I will recommend a friend all of my friends.
Hello Chris,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 27, 2019
Last summer in one of the hottest day our air conditioner stop working. Needless to say it was very uncomfortable, and also it happened on a Friday. I called American Residential and that same day I got a call from company to tell me the name of the company that was on the way to get the unit checked. Two hours later we had our problem taken care off. Very grateful to American Residential.
Hello Maria,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 27, 2019
Work on refrigerator done a great job. Technician was very friendly. Showed up on time, gave a day notice ,let me know when he was coming. I highly recommend this company to anybody looking for a home warranty. I've been with this company for 4 years. Every time I call they take care of my problems. I would highly recommend this company to anybody needing home warranty. They will get the job done quickly and right for you.
Hello Junior,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 26, 2019
21/2 months ago I was having terrible problems with submitting a claim for my wine refrigerator. It had taken 3 weeks of dealing with their staff and many, many hours wasted in the phone with no resolution in sight. At that point my case was elevated to the Corporate Office and a gentleman by the name of Chris was highly apologetic and professional and within two to three days resolved the problem. After that incident they requested I write a review and I responded with a glorious review without any mention of the grief prior to Chris getting involved.
Now 21/2 months later the refrigerator stopped working again and I immediately proceeded to contact them and it’s been a new nightmare. It’s been 3 weeks now without any resolution. The contractor they recommended Fusion Appliances has stood me up 3 times. They don’t keep their scheduled appointments and I’ve had to miss work with a monetary impact. When I requested to talk to Chris they tell me he is no longer there and the person under Chris by the name of JR does not respond calls. After much insistence they forwarded my call to Gavin (another supervisor????) who has been handling my case for about a week.
Today the same contractor stood me up again and that is the reason I’m writing this very poor review....still no resolution!!!! In my opinion a refrigerator that was repaired 21/2 months ago should not be broken again. I suppose that is the reason I’m getting the runaround. I am highly dissatisfied with the service. ARW provides false advertisement. They are only interested in selling you a contract...not providing a service.
Hello Esther,
We apologize for any inconvenience you may have experienced. Our records indicate that you were able to communicate with a member of our claims office who reassigned your claim to a technician in our network. Please let us know if you have any further questions as we are always happy to assist.
Sincerely,American Residential Warranty
Reviewed Sept. 25, 2019
The service man came to repair my refrigerator in roughly 6-7 days. That was perfectly fine with me because we were leaving for vacation soon. He was thoroughly prepared, knowledgeable, and courteous. This was my first claim with the company and I was very pleased with my service.
Hello MariLouise,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 25, 2019
We had a waterline break in our basement. It flooded my entire finished family room, laundry room, and home office, which are located in the basement. I called a plumbing company to come out and get it fixed in an emergency situation. I was told that I didn't follow the correct protocol so they would only reimburse for a portion of my costs. They said I should have called and let them call or choose the "Preferred Vendor" I was an emergency!!
Hello Virgil,
We apologize for any inconvenience you may have experienced. We were able to locate your account by utilizing the information that you have provided through your review. We will be in touch with a resolution as soon as possible. Thank you and feel free to give our corporate office a call in the meantime if there is anything else we can do while working on getting you an update.
Sincerely,American Residential Warranty
Reviewed Sept. 25, 2019
We were very pleased with the plumbing company you provided. They were very professional and very knowledgeable the price were very reasonable, and they were fast. We want to used the same company for all of our plumbing needs. Thank you very much!
Hello Patrick & Ruthie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 24, 2019
My Washer went out and within a day the repairer declared the washer could not be fixed and I received a check within a week to purchase a new washer. Great time and customer service. The company is dependable and courteous whenever I call.
Hello Janice,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 23, 2019
They were quick and the problem was solved quickly. I had several other plumbers to take a look and they couldn’t solve it. American Residential was really helpful, easy to work with. The customer service reps were very knowledgeable.
Hello Taurus,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 23, 2019
The service technician was very professional, very informative, arrived on time and explain to me everything in detail that's to the repairs. He also made the repairs in a timely manner, explain to me the parts that were replaced and winning pick the parts up as well.
Hello Dwight,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 20, 2019
MY EXPERIENCE HAS BEEN GREAT. THE EMPLOYEES ARE VERY PROFESSIONAL AND KNOWLEDGABLE. They are very timely in getting claims resolved. I would tell all my friends ARW is the home warranty to have. I would rate your company an A.
Hello William,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 18, 2019
Love this company! They are extremely helpful and quick at getting any and all problems resolved! I would highly recommend to anyone looking at purchasing a home warranty! They use great local companies to ensure a fast solution to any and all of the homeowners problems.
Hello Alex,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 17, 2019
My experience wasn’t overwhelming as it was dealing with past Warranty companies. I wasn’t placed on hold for a long period of time searching for account information nor asking multiple questions in regards to my service call. The representative was knowledgeable, pleasant and was very concerned and helpful to getting my a/c unit running and up to par. Especially after explaining to her the the temperature in my home was reading 85 degrees with the outside temperature 96 feeling like 100 degrees.
Hello Rochelle,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 16, 2019
Refrigerator. Was happy with the service done and the timely manner in which it was done. That's why I always refer people to American Residential Warranty. I've been a member for some years now and for the most part I've been pleased.
Hello Frederick,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 16, 2019
Ice box or stove. The technician was professional and honest and completed the work timely. He give me a written report with the receipt which covered all the info he verbally told me. My husband was there initially, I came later and he repeated the same info to me.
Hello Kristi,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 14, 2019
I called last month. I had a problem with my AC. Someone came out and checked and order the part. When it came in they fixed my AC. Overall they did an excellent job. I thank American Residential Warranty for helping me so fast like they did. They never kept me waiting.
Hello Linette.
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 13, 2019
Put in a new garage door opener that was very Sufficient And repaired my AC unit. I will always recommend this service to all of my friends. I am very satisfied. Customer service was very helpful and made me feel like family. Made sure that everything that I had was correct and satisfied. I will always feel safe in my house with this warranty as my cover over my head.
Hello Garrett,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 13, 2019
The tech got the timer fixed, the dryer started. The timer had several selections for the consumer to select, but the tech only fixed the "Time to Dry" selections. He did not fix the 'Auto Moisture' selection. So the machine will still dry your clothes...you just have to hope you are lucky enough to pick the correct 'Time to Dry".
Hello Ruben,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Sept. 13, 2019
I’ve been on hold 25 minutes. It keeps saying all reps Are busy helping other customers.... What am I chopped liver. This is my first time calling and all I want is something in writing for what you're charging me for every month. The guy that sold me the service said I would get an info pack once I was billed. Well I’ve been being billed for 3 months and nothing.
Hello Dennis,
We apologize for any inconvenience you may have experienced. We have sent the electronic copy of your declaration page along with a link to access your terms and conditions via email. We also have requested that it be sent via postal mail to you and that will take up to 7-10 business days. Also, we have emailed you instructions to access the customer portal to your email as well. Please double-check the spam and junk folder in your inbox to ensure that you have received the information you requested. Our deepest apologies again for the delay.
Sincerely,American Residential Warranty
Reviewed Sept. 12, 2019
We had to use the warranty about 5 weeks after we bought it. We had immediate response and the service person the very next morning to repair the dishwasher. There were no questions. We paid the small fee that we were aware would be charged.
Hello Charles,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 11, 2019
My a/c furnace burnt out & I had difficulty getting cooperation stemming from soooo many representatives. & to make matters worst they gave me issues with getting a technician that's not in their network (local) to repair the unit. My reimbursement took extremely longer than usual!!!
Hello Patricia,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,American Residential Warranty
Reviewed Sept. 11, 2019
Service was great and with my electrical work in my home. Anyone who is a homeowner I would recommend this it will save you a lot of money and headaches. It's also great if your not a handyman this will help you.
Hello Raymond,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 10, 2019
Sink had been stopped up for a while and we needed a plumber so we called American Warranty and they sent out a plumber who was very courteous and made the repair in a very short time. He was very nice and represented American Warranty to the utmost. We were very satisfied with the work.
Hello Alvin,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 10, 2019
I really like having American Residential Warranty because the staff are very helpful knowledgeable & polite. I have placed a service call & had a technician come out & solve the problem on the first visit. I also like having the 3 & 1 bundle that covers just about everything in my home.
Hello Antonio,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 10, 2019
I have been extremely happy with my warranty since the first day. I have only had to use it a few times but in those few times it has paid for itself. It has covered me for everything from plumbing, electrical, refrigerator, and even the dishwasher.
Hello Zaarta,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 7, 2019
I had drain issues with my washer, I called American Residential and was given the name of the company that would be coming out to fix my drain. The company came out and was able to fix my drain with no issues. I just had to pay the deductible. Thanks American Residential!
Hello Liza,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 7, 2019
100% professional. The customer service in the claim department handle and explain to me exactly what I needed to know. They handle my claim to my satisfaction. Thank You All. You all have an excellent training program for your worker. By teaching them to be kind, understanding, I will recommend any of my friends, family, even enemies.
Hello Dorothy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 6, 2019
The customer service rep was very helpful. She made the arrangements for the repair technician. The repair tech arrived on time. He had the parts with him to make the repair and had it fixed within 1 hour. Our dryer has been repaired and we have had no additional problems.
Hello Joseph,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 6, 2019
My stove was fixed in a decent and timely manner. Great service and very dependable. I will definitely use again if I have any mishaps. It is well worth the money. I would recommend this company to anyone that is a current homeowner.
Hello Keshawna,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 6, 2019
I have been a member of ARW platinum Premier plan since April. It is now September and I have had to place 3 separate claims. The first one was my AC condensation pump. Paid $55 for them to come out and tell me it isn't covered. I had to replace it myself at a cost of only $100 but added the useless fee to find out it wasn't covered.
Next my hot water heater stopped working. The plumber came out after paying my $55 fee and the proper repair needed wasn't covered. The plumber was only approved to remove a reducer which I could have done myself for $0. Now my toilet is leaking into the basement and I called for a service. $55 again. Plumber came out and determined I need a new wax ring. That service was also denied because the called the wax ring COSMETIC! The wax ring is the transition from the toilet to the toilet drain. It can not be seen ever once the toilet is installed and they call it COSMETIC? Absolutely ridiculous. This company is a scam. Fighting with them for a refund now. JUST DON'T DO IT. DON'T BUY THE SALESPERSON'S LIES.
Hello Steve,
We apologize for any inconvenience you may have experienced. Based on our records, you have been refunded amounts that correlate with the terms and conditions based upon your length of contract and claims that were covered within your policy coverage. Please feel free to reach out should you need any future assistance.
Sincerely,American Residential Warranty
Reviewed Sept. 4, 2019
New hot water tank replacement. Both American Warranty and the plumbing company were excellent. Plumbing co on their installation and American Warranty on making payment in a timely manner. Would recommend both to family and friends.. There isn't much more to say. Everyone did a great job.
Hello Roy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 4, 2019
ARW is amazing on keeping everything in your home running without it being a burden on you. Now all my family has to do is call them when something stop working and they will be to your house the same way they did for us. Our air condition stop working in the middle of this summer. We called ARW and their guy told us he can make it on the same day. He came out and not only fixed our air condition but, explained to us what was wrong. And what we can do to save that same problem from happening again.
Hello Jerry,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 4, 2019
Very satisfied with the service provided by the technician sent by ARW. I would recommend their service. Highly. I had a very good experience with the service provider and his knowledge of the situation at hand. It was an issue that the technician completed and gave me recommendations to take care of a larger problem after he gotten to the root cause of the issue handled. Very satisfied customer.
Hello Bertha,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Sept. 3, 2019
My credit card was charged and the ac veneered never came out. My card was never refunded the payment. I spoke to rep and rep with no resolution. I just gave up. I’m a single woman and I wish I didn’t need this coverage.
Hello Michelle,
We investigated your complaint and found a few discrepancies with your review. If you could, please send us a direct message with the specified claim item and the month that it was placed so that we can look into this. If there was no service rendered, we would definitely refund your payment. Please contact us at your earliest convenience so we may get this resolved.
Sincerely,American Residential Warranty
Reviewed Sept. 3, 2019
After putting in claim 3 weeks ago regarding my pool heater, I'm still having to call ARW as well as the service provider to try and get the repairs done. I don't think I would recommend ARW to cover your home. We will see how this issue finally plays out. I will update my post when this problem is finally resolved.
Hello Vincent,
Thank you for allowing us to look into this issue for you. We understand you have been contacted by a member of our management team from the corporate office to help come to an amicable resolution. Please feel free to reach out should you have any future needs.
Sincerely,American Residential Warranty
Reviewed Sept. 1, 2019
Good customer service and always arrive in a timely manner. Technician are very knowledgeable and friendly great prices compared to other warranty company I used in the past. Never had an issue when calling to put a claim in.
Hello Rosalind,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 31, 2019
American Residential has never let us down. We look forward to continued membership in that Warranty company. And we're confident that their level of service will not change in the future. We have 4 air conditioning systems in our house and we know we are adequately protected.
Hello Cesar,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 29, 2019
American Residential Warranty helped us get our refrigerator repaired quickly and without hassle. We had an ice maker that was not working properly and was creating a huge mess around our fridge. The technician they sent diagnosed the issue and had replacement parts installed in no time.
Hello Gary,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 29, 2019
The repair person arrived on time and was very polite and professional. He had the problem fixed quickly and cleaned up the mess before he left. He assured us the problem had been fixed and we would have no problems. So far, there has been no problems and my refrigerator is working much better. Thank you.
Hello Joyce,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 28, 2019
Thank you for your help in getting our problem resolved. Our fridge decided to quit and you all helped us get it resolved. The repairman you sent did great and the customer service rep was helpful. She was efficient and went the extra mile while helping. Thank you.
Hello Douglas,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
Reviewed Aug. 28, 2019
HVAC system. My system was not working properly and American Residential Warranty got a top rated company out to fix it. In a timely manner. The Company was very good in the knowledge of my system and he did not take a lot of time fixing the problem. I will gladly call them if I have any more issues with anything else.
Hello Victor,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,American Residential Warranty
ARW Home Company Information
- Social media:
- Company Name:
- ARW Home
- Formerly Named:
- American Residential Warranty
- Address:
- 901 Yamato Road, Ste. 100E
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- arwhome.com
Media
