ARW Home Reviews

Joel was vey helpful and professional, very knowledgeable of the steps I needed to take when changing my payment method. My Dever card had been compromised, but Joel pulled up my information quickly and assured me everything was fine and what I needed to do after receiving my new card.

My name is Galene **. I missed my payment and called in to make a payment. The young lady that greeted me warmly. Her name is Donna. She handled the transaction flawlessly and very smoothly. She didn’t act like I was terrible for missing my payment date like some would. She was very kind.

Excellent service. Every detail help me with this agent. Thank you. I call to change my debit card for another and he explain me everything ok, my first language is Spanish and I don’t know if I put correct the answer. Thank you. I don’t know what more things need, everything is good. Thanks.

Could not reach anyone and when someone came online they pushed me over to an extension that said 2 min wait then 10 minutes later they said they said 5 min wait. Waited another 15 minutes then they said all recordings by the way it will be 30 minutes. I spent total of 2 hours trying to figure out how to talk to someone.

I was declined service for my AC unit. When I purchased the service plan with all of the bells and whistles, they failed to tell me that they only covered one AC unit. I was told that this more expensive plan would cover everything including all electrical appliances and plumbing and external sewage lines and my water system. Then one of my AC units went out in September and they repaired it with no problem, but my other unit went out in January and I had to call them back and was told that they would NOT fix it because they only covered one unit not two at the same address.

I needed to change the debit card of record for the automatic monthly payments for my account. Joel, the customer service representative, was very helpful and courteous and made the process easy. I was surprised that he was able to access my account information immediately just by the telephone number that I called from.

Joel was very helpful and and on point. He was very helpful with helping me update my account. And the phone was answered by him very quickly. I didn't have to wait long for it to be answered. Thanks again for your help. The phone service was very good and helpful.

This company is a complete fraud. The promises they make are all lies. After taking out this policy -- they said all electrical in my home was covered including the TV, well this wasn't true depending on how old these items are or not covered -- this policy was sold to me under false pretenses --- and they are not sorry a manager pulled the call and said I, was lied to!!!!

Mr. ** was kind, courteous and showed due diligence in checking my account and answering my questions. Though at first he did not perhaps understand what I asked. But he conferred with the other department and came back to me with a satisfactory answer. I appreciate his meticulous response. I wish others were as efficient as Mr. **.

Individual who spoke with me appears to be knowledgeable and able to complete the request I call in for which was to make a payment. I requested that no credit card be kept on file for me and also that my bank information not be kept on file. This is the third request. I was assured that my request this time will be honored.

I was concerned about my bill. But Joel help me process my January payment. He help me read the website better. To understand that the balance will not show until the actual due date of the bill. Also. I WAS CONCERNED ABOUT MY PREVIOUS MONTH BILL. HE RESEARCHED A INFORMED I paid a month earlier. Problem solved.

We switched from AHS some years ago to ARW for cost and supposed savings and the fact that ARW covered more appliances, as well as a cheaper co-pay. Every time we've called (which has not been often) ARW has had difficulty finding someone to service the call. I have tried to call billing numerous times to cancel some services, wait on hold forever with a countdown, then the countdown restarts, not easy to contact, then get told their co-pay has gone up $20 and "they sent me an email' that I never received notifying me. NOT HAPPY

I had a pleasant conversation with Joel, helped me with cancelling the electronics warranty and updated my payment method and took my January payment of $64.98. I was having issues with accessing the ARW online portal for 3 days prior to today with no luck, I kept getting an error codes. Which I did explain to Joel. He will inform the tech support regarding my issues. I understand I will receive $5.00 off my next payment for making a review. Thank you.

Don't call them. They will leave you on hold for a long time and nerve-wracking music while you wait. The first thing they do is try to get out of fixing your problem. Then they they make a excuse why they can't do it and won't come out unless they rob you for a $100 to come out and do nothing but waste your time. Better pay a regular tech that go through the hassle of ARW Con Artist.

Joel was very helpful, courteous and efficient. This company is by far better than our previous home warranty company (American Home Shield. Avoid at all costs!). I know that they have to inform customers of other products and services but no one has ever been pushy about upselling. I also like that they have coverage options for pretty much everything in your home at reasonable rates. I recommend ARW to everyone.

I was a bit anxious when I called due to the fact that I was a day late in paying my monthly bill. Fortunately Charlene put me right at ease. My due date of the 27th had passed due to the fact that my debit card had been compromised. I had to replaced it, but I couldn't use it for 24 hours. Charlene put my mind at ease, assuring me that the ten day grace period would allow payment with late fees. Wonderful!!!

I just joined this company listening to a coworker, trusting his experience. My experience was terrible, it's been over a month my furnace not fixed still. I spoke with a representative who assured me that she would refund my account and apologize for inconvenience, when I called back I spoke with Brandon who was very nonchalant and nasty. I asked for a supervisor and was told that I cannot speak with one. I also asked about my refund and was told that I can't get one after young lady said that I would receive one. I asked them to remove my bank information and I would pay over the phone. Was advised that they cannot remove my information. This is far by the worse experience I ever had.

I was misled to believe all my electrical appliances were covered under this "WARRANTY???" even my countertop Microwaves ovens. I specifically asked about these microwaves because I have friend who now lives in another state who told me "he had trouble with a different warranty company and even had to go to court almost ending up in a class action lawsuit. I tried to bypass such by verifying that MINE would be covered???? Ollie **.

After reviewing this policy I decided to cancel it within the 30 day allowance time. I called them on 12/5 to cancel. Found my credit card was charged & policy was not canceled. I called again on 12/12 & spoke to the same clerk, she said she was out & didn't cancel the policy. She said she would cancel it that day & refund the money back on my credit card. On 12/19, I called my credit card bank & the charge was still not refunded so I disputed their charge. I called ARW again & found the policy still was not cancelled. I demanded they immediately cancel this policy & refund the charge to my credit card.

The representative I spoke with got straight to the point. My call was a customer service issue, and we resolved the issue quickly. He did not waste my time with haggling. He offered additional services, but did not try to pressure me to buy. Great call. Service with ARW is always great.

We pay for something we can’t even get you to help us with. We had an issue with our heat pump and the person couldn’t find anyone here to come fix it. She very rudely told us we could find someone to come fix it ourselves and get reimbursed. So why have you at all?!! We are looking for a different company at this moment

The customer service was great! The agent was courteous and very polite, I was handled with care, and my problem was solved expeditiously, thank you ARW! I have not had to use the service but if it's anything like the customer service, I'm sure it is great, I glad I have the warranty, better safe than sorry!

My 5 star is for the agent, but not pleased about losing a week to address this issue. If I did not make this call, I would have received any communication. When I called four times over the past week, received four different stories. None were the same until today. I need to get this buyout check as soon as possible to get this matter closed out.

I filed a claim 11/2/23. My refrigerator stopped making ice. Today is December 11th. They have sent 3 different people to my home to assess the issue and it’s still not fixed. The company hasn’t called to explain anything I have to always initiate calls to ask questions. I’m not getting any answers that explain why this is taking so long. Horrible service!!!!

All was taken care which regarded an update with the debit card, however three different people called me regarding the same situation plus I also received a text message. All is well and we are moving forward with ARW. We wish a Happy Holidays and a Happy New Years too.

The representative that called me was very kind and courteous and explained the situation well. I received the call because my card that was on file was not working. He explained what had happened and we took care of the matter immediately. Nothing more to say, but he did an excellent job of taking care of my needs.

Joel was fantastic at helping me through the process! My debit card keeps getting hacked. Almost every month I have to call your office. Joel was very helpful. I would give him a ten if the scale went that high.

Charleen in Billing was WONDERFUL!!! I was so upset with trying to get my account straightened out. All I was trying to do was get my credit card updated. I couldn't do it online as when I tried to respond to the emails I received I got a red light. I tried to sign in and got the response: No account associated with that email/account number. Extremely frustrated I got Charleen, what a delight. She understood my dilemma and took care of entering my new Credit Card and then passed on my account information so that I could be contacted to re-establish my account online.

He was very pleasant and my phone call was very pleasant and professional. I was helped and I was satisfied and I wouldn’t change companies because I like the service that have been receiving, every time I call it’s very helpful to me and they provide whatever you need to be fixed so in your home they send out the best.

I am new with ARW and have to say that the wait time to calling in is crazy long! Every time I've had to call I've had to be on hold for over an hour. They don't offer to take your number and call you back. I was on hold for 50 min then recording chimed in and changed to over an hour. Finally, got someone and they had to transfer me to another dept. - another 20 min on hold, then that dept said it was the wrong dept so another hold time. I fussed about the long hold so they transferred me within 2 min.

I was helped by a gentleman who was exceptional. He updated all the required information and gave me his name by was unable to her as was on two lines at time. I did call at 11:20 on Tuesday if that helps. This was handled with great politeness and ask for all information necessary to get warranty taken care of and processed. I appreciate his time and effort.

I don’t believe this review will be posted. They only have a few 3 star reviews & mostly 5 stars for reviews. My experience was & is a 2. I think 2.5 weeks for a repair person. Then after offering a top load machine @ 4 weeks. (I have a stackable gas dryer.). At 6 weeks of no resolution & their refusal to negotiate I accepted & spent far more than offered.

Ronald was very patience & courteous. He assisted in letting me know when the next payment is due. I had to change my credit card information & he was helpful assisting me. He asked if I knew of the alarm system offer. I explained I did but I not in need of a system. He explained I would qualify for a $5.00 credit if I complete the survey.

Sharlene Was very helpful on my phone call with her. It was nice to have somebody take the time to explain things to me. I needed to update my billing information. She resolved my problem and was also very kind. I have been happy with the warranty company and have continued a whole house policy. Thank you!

My experience was excellent, easy to make payment because of the very good help from Ronald, very pleasant to talk to, no misunderstandings, no issues, just business and casual, Ronald very professional and understood my situation, pleasant to talk to, I’m glad he took my call. I hope this type of call would be a different situation.

An agent called. Stated there was an issue with my auto pay and requested a new card to process monthly payment. I checked my bank account and the funds were in the account and there was no issue with my bank. I called to get confirmation of my payment to ensure this was not fraud.

This month's payment did not go through because they had the wrong debit card numbers. My card had been hacked, so I had to get a new card from my banking institution to replace the old one. ARW call this morning because my payment did not go through. I spoke with Joel and gave him the correct information. He was very courteous when speaking to me. Hopefully this won’t occur again. Debbie **

ARW is a good company and I would recommend a friend and family so keep up the good work. Every time I call the person is very nice and I will always use this company for insurance on my home and the company do a good job on sending someone out when needed.

Representative had perfect customer service skills. He was a knowledgeable representative. He presented friendly service with prompt answers to my questions. I called regarding my bill. The hold time was not long at all and service met my expectations. Would be happy to provide recommendations for this company to neighbors, family and friends.

I spoke with representative Ronald, who was courteous, professional, and knowledgeable. He assisted me with posting a payment to my account. I’d very much like to meet this gentleman. Perhaps ARW could assist with this request. My former method of payment was compromised due to some fraudulent activity on my card. As I said before Mr. ** was very helpful bringing my account up to date.

After being with a previous home warranty company for over 15 years, I decided to try a highly rated one since the one I was with was going downhill. I researched and decided on ARW. Their sales Dept was superb and had me sold. I thought, I'd go with ARW even though they were expensive, 900.00 plus, but covered less. They promised great contractors. I called a couple of times and they said, that my service needs weren't covered. For instance major ice build up in the freezer. They assigned me to a contractor but when I looked up the contractor, they had the worse ratings, one star and horrible complaints. I specifically switched to ARW because they said they had great contractors.

The spokesperson spoke very fast and I couldn't hear him well but he had to slow down and I was able to get through it. Thanks! I was able to get an update on the cost for service charges now which was very helpful. He also gave me the new contact number.

I had almost given up on people, and their not good personality, but when Ronald called his personality was so great, until I really enjoyed paying my bill. Maybe I can be late next month and Ronald can give me a call. He is a great rep for your company. Mrs. Kassie ** 10/31/2023. No, received no incentive for this review, it's comes directly from the heart.

It took over 8 weeks after they kept messing up my claim. I had to get the BBB involved. Once I got the BBB involved they, it took them about 2 weeks to agree on a buyout. They agreed they would pay me out and told BBB this, however when I told them I was not satisfied with the amount and I would write a review on my experience, they retaliated against me and immediate follow that email they told me they are declining my claim. Looking to peruse legal. Filing a claim of theft of service and small claims court. STAY AWAY FROM ARW.

Joel was very pleasant and helpful. The overall experience was great. I will refer this company to all of my customers and my buyers and sellers. The company has been very helpful in the past with all of my claims. I have been very pleased. I will continue using the home warranty company.

My dishwasher broke down and when I called for service I was told by technician that the unit needed replacing. But all I got from ARW was a measly check for $246.00 not near the cost of a replacement Dishwasher. I will never suggest ARW to anyone EVER!!!! When I called ARW I was told that any insurance company would've paid the same, ARW is not a Insurance Co, ARW is a home warranty so-called company!

I put in a request on march 5 2023. It’s now oct 2023 and my hvac system is still not functioning. After waiting months for dispatch to find a contractor you finally gave me instructions to find my own contractor. (Not why we get warranties.) You sent a contractor to my home for an unrelated issue who said they would repair my hvac. The contractor has now been waiting for approval since May of 2023 From May to October waiting for approval is unacceptable.

Good customer service very helpful and polite. I will refer to my friends! Coordinating my payment date was helpful. Also my discount for next month. I like having this protection for my home. Considering I’m on a budget with Social Security limitations. Can’t afford high repair bills. I appreciate this service! Thank you!

My experience is not what I was signing up for. My understanding was if you can repair an item it will be replaced. Washer was too old according to the warranty and I was given a check and did not cover the purchase of a new washer. I had to find my own washer and pay the additional replacement cost and install the new washer when it arrived. The new washer was back ordered and we had to wait almost a month before we were able to wash clothes again at home. If this is the normal process then this is not a service that helps the consumer. It definitely makes me uncomfortable with the rest of the items on my so called warranty. Totally disappointed with my experience. At the present I guess I’ll see what happens on my next experience, I’m not a person that likes to jump around from service to service so I’ll try once more.

Representative was very fast talking, he had to repeat what he was saying. Overall it was satisfactory. Gave updated card information to process payment. I also mention the discount that last month a rep was going to check to see why I did not receive from the survey I completed, he stated in August was given a $5.00 discount, also stated he will see if I can received on next bill a discount.

Ronald was great assisting me on the phone. It’s always a pleasure to get a good person on the phone. As far as the claims third party company. They aren’t conducting business correct at all. All they do is collect your money and blow smoke up your back end and nothing gets done at all.

Very polite and helpful. Pleasant people to speak with. Very knowledgeable to any questions I asked. Took his time to wait on my card information. I would recommend the business and the personnel to all those I know. Talk clearly and I was able to understand what he was talking about.

American Residential has more to offer than the previous company that I was with. The coverage options are great. I filed a claim and it was an easy process, and the customer service was great as well. I'd recommend American Residential just based on the customer service and the quality of the technicians that they send out.

The people I spoke were very nice but they talked so fast I thought I was being pushed to purchase the warranty. I was glad they gave 30 days to cancel. After my husband had a chance to think it over we decided we could not afford it so we canceled.

When I called, I got to speak to Joel in the billing department who was very knowledgeable and solved my issue. Told me exactly what my refund was going to be and when to expect it. Thank you again for great customer service. Joel was excellent and Customer Service. Thank you very much again.

This morning I received a call this morning form Sharlene. She was a sweetheart. I explained about my surgery and that I was a little behind. She was knowledgeable and very pleasant. Sharlene, gave me multicable options. Thank you for your great personality. I will talk to you soon. Thank you for doing a great job.

Customer service rep Ronald called me as my card on file expired and I had to update my new card info for the payment to post on my account. Ronald was courteous and professional. I appreciate the phone call because I would have not remembered to update my card information. I would recommend ARW to friends and family for their home protection of appliances, plumbing system, heating system and air conditioning system. The only small downside is the amount charged for submitting a claim has increased.

I’m so frustrated with the service I have received during the repairs of washing machine and dryer. It has been over a month now, and I still have not gotten any satisfaction with the repairs of my washing machine and dryer. My washing machine was supposedly repaired, but is still making the same knocking sound it was making before it was repaired. My dryer was repaired and now is making a loud noise when it’s drying the clothes. I have had to call numerous times to get someone back out here to my home to do the repairs on my washing machine and dryer. Unbelievable.

I had a kitchen sink stopped up. The person sent out did not fix My problem but told ARW they did all kind of work not done like they put drain in which was not done, used up my allowance for plumbing over 500 dollar so no one was sent out to resolve problem and the one who claimed they fix it left his card. He was an Heating and Air. Conditioning repair man. I cancelled my coverage just kept the electronic coverage.

I've been with American Residential for a while now. When I call and ask if something is covered, they would come back and tell me that it is. But they'll tell me I will be covered if I add something to it. The average consumer does not have all that money to come out of their pocket. That was why I agreed to go ahead on and get the coverage and then increase it.

The technicians for the air conditioner were good. They knew their job and took care of everything. I've had a great experience with ARW. They are prompt at getting someone out to make repairs and I even had a case wherein I had to get someone else to make a repair and they reimbursed the money. So, they're good.

Excellent professional experience with ARW Specialist Ms. **. Heard my issue and was kind enough to show empathy, and assisted me with my problem. One of the most pleasant experience I have had with ARW. My issue was due to an oversight on my bank account which cause my payment today not to go through.

Yes I would recommend to a friend. Excellent service And polite people with courtesy Calls To make sure you get your payment on time Without loss of service. Claims Are easy to file and hassle free. I have the electronic plan added on and it's great. They either repair Or replace whatever electronic device you have.

Joel was very helpful and a pleasure to speak with in regards to making a payment with ARW. My experience was amazing as usually as to my home warranty. Joel was friendly and informative and knows exactly what he is talking about. I highly recommend ARW to all of my family and friends. Great service!

Online was very user-friendly and easy to make the needed changes to my account. However, I used online only after having several days of being unable to reach the company by phone. Whenever I called I was put on hold and told my Wait time would be 10 minutes however after Waiting OVER 30 minutes each time I hung up. I had attempted to reach the company over the course of several days at different times. I am very dissatisfied with the ability to Contact the Company by phone.

Ronald was helpful and professional. He helped me greatly get a new card on file and get my monthly bill paid. He was very friendly and knew exactly what to do. It was a pleasure dealing with Ronald today. He knew everything to do to get my billing straightened out.

The guy was very good with me and asked? To see if I needed anything else to do with my account. I agree to pay on Wednesday the 13. Gave him a new credit card number so it can be billed on. When he asked me how was the weather here I told him it was beautiful outside.

Joel was very patient with me. I was trying to identify him as an ARS agent as I was calling from the 805 area code. We ended up verifying verifying my order number to verify he was who he said he was. Then he showed even more patience to verify my credit card. Thank you.

She was so very helpful and a joy to talk to. Everyone needs to employ more people like Sharlene. She made my day! I will continue to use American Residential Warranty and their services because of their professionalism and the outstanding way they treat their customers. It’s nice to have such a positive experience.

I called almost 2 weeks ago because I’m having problems with my toilets. They sent me a message stating they had somebody for me. The number I called is a number for a private residence. I called. They sent me another company and that was an air conditioning company not a plumbing company. They sent me another company when I called that company. They told me that they’re not connected with American Residential Home Warranty so I would have to pay them upfront and then get reimbursed. When you call ARW most the time you’re on hold listening to this crappy music for over an hour, sometimes two hours, and then they disconnect from here. I am in the process of getting a new home warranty company.

Ronald called me this morning, in reference to my monthly payment. I explained to him that I had received several calls and text messages in reference to my payment. I also explained to him that the last person I spoke with on yesterday evening, I had asked them to re-run the payment, using the same card on Friday. He noted my account and stated that this was taken care of and I would not be receiving any more calls in reference to this matter. He was very pleasant and respectful.

After waiting twice to be connected longer than 35 minutes total then five transfers and one call disconnect my call finally landed with Joel, he took the time to actually look into the issue and found the discrepancy in my new bill cycle. He then Reviewed it and made the proper adjustment to my account. As of now he states it's fixed. Just waiting on a confirmation.

I have had very little help getting claims through. Had a HVAC failure (live in Tucson Az). After multiple attempts was given permissions to go outside of their service providers. In doing so I had to pay the total and request a refund. ARW wants a detailed invoice which service provider did a hand written and still nothing from ARW for reimbursement. Have had 2 other issues that has taken several days to get a response. One is a water leak in the house. When I called in to get a service provider (72 hours) after filing claim. The agent on the phone stated " would not worry about a water leak in your home”. I stated I would not worry about one in her home either but do worry about it in my home! Please make sure you shop around for a more responsive warranty company!!!

I spoke with Ronald today, he called me around 8 this morning to update my payment method. I was still in bed at the time he called, he provided me good information between the difference of using electronic check and debit card to pay. He was very nice & made small talk which I think made my experience better.

Ronald was very pleasant and helpful. He was clear in the reason for the call. He made small talk while he was reviewing my account to avoid the silence. He verified my information making sure he had the correct customer before proceeding any further.

JR Er Joe helped me w payment that was due. Earlier technician came for fridge fix and it seemed to have resuscitated itself magically as if to recover from coma after a couple of days. Call it the ARW magic touch. Keep up the good work.

It was the worst experience I have had in a long time. Our fridge has been down for 3 weeks. No timely call backs. When we call to get the status of our claim no answer. Never can get it repaired the next day like the commercials advertise. Seems like all they want is our money but no good service.

I spoke to a gentleman who I think is Joel regarding my annual payment and due date. Also asked about monthly payment vs annual payment and he was very helpful. Unfortunately not all reps are like Joel as I experienced this morning with Tracey in claims dept. I will fill out the survey again regarding Tracey in claims dept.

All in all Joel was very helpful with my needs. He walked me through what was needed from me. I have been with you’ll for about four months now with no complaints. Joel has great service excellence skills. One thing I did not like was your music when you're on hold.

I was helped by Joel. I was having some issues with my payment status. With Joel's help I was able to resolve the issues I was having. The call took less than five minutes. I would recommend ARW's Home Warranty to my friends. The experience was seamless and all my issues were resolved.

For some reason my debit card did not go through so I called ARW and Joel answered the call. He was great. He replaced my old debit card number with a new number and everything went through perfectly.

I was on hold over the phone for almost or over an hour last night, and couldn't get any help. Called again the next day, which is today, again on the phone, at least, finally! Got someone to talk to! But the lady couldn't give me any clear answer, kept saying “THE PORTAL IS DOWN” which I don’t agree with her!!!! As JOE helped me with no problem right after being transferred to him! Thank you, Joe!!!! Thank you!!!

Ronald ** was very professional and great customer service. Plus I got more important I didn’t know about my coverages and received good idea in the future about home alarm system. Thank you. Thank you. Thank you.

I had received a voice message from Ronald to call to update my payment information on file. Charlene responded to my call and assisted me with updating the credit card information on file for my account. She was professional and efficient. My previous debit card had expired at the end of July 2023.

I love the service and the customer service is excellent Ronald was a great help. All my questions were answered in terms that I can understand and the information given was very impressed. Ronald was a great help showing the best customer service I have ever encountered just stated the experience is exceptional.

We put in a claim in July 2023 to have our air conditioner served and the fee was withdrawn out of the checking account. An appointment was scheduled for the company to come out but they never showed up, a second appointment was made and still they were a no show. We made contact with ARW several times with the situation unresolved.

Talked with Ronald, he was very pleasant and resolved the problem regarding my payment. He then connected me to the Claims Dept. Where I talked to Shawn regarding my claim in June and what else I need to do to get it resolved. I'll be sending an email for work that had been done, but still not working.

Ronald was very expedient and professional. He answered all my questions and updated all my billing information. I was finished with the whole transaction in less time that I expected. I’m a new client of American Home Warranty and so far I’m very satisfied with the professional service I have received.

ARW's vendor Sears is due to provide me a service on Wednesday 16 August 2023. I will let you know after the service is completed. This my first time using the service. However, I did speak with Ronald today when I made my monthly payment. He was very customer oriented. I enjoyed talking to him. I should be receiving something off my next month's payment.

I had a great experience with Ronald. He was very helpful and informative. He helped me transfer my policy into my name. The policy was in my husband’s name but he passed in April. I was not aware of what the policy covered and needed the policy information. I received the information that I needed. Ronald got me taken care of efficiently.

Billing messed up, hopefully taking care of. Tried calling to get air conditioner checked, can’t ever get them to answer the phone. Says there is a 10 minute wait, about 8 minutes came on and said about a 10 minute wait. I stayed on the phone third time it came on and said 20 minute wait, then it hung up on me. I have tried multiple times at different times always the same.

Very pleasant agent. Gave a lot of information. It was an easy choice. He explained all the details and ins and outs. Not much more to say. I came away very satisfied. Agent was very knowledgeable and answered all my questions more than satisfactorily.

Very courteous call. Very nice gentleman I spoke with. I had to get a new card and forgot to call and update mine so when he called me we had to update it for my warranty and he was very sweet awesome person. You need to give him a raise.

I signed up 2 days ago and got the documents on my email yesterday and I thought that's fast and then I open them up and it has my name as James Arthur **. I called customer service yesterday and stayed on a ** hold for 45 minutes and then called again today and gave up after another 45 minutes of my wasted time! I never got to speak with anyone since signing up with your company. My last name is ** and it needs to be corrected on the documents and I'm guessing my Credit card went through or someone would have been calling me about that!!!! Your customer service is worthless and it needs to be FIXED!

Joel, assured me that I was already on auto monthly payments. He said he would send me an email for a survey. I also thought I requested a confirmation email, stating that I am on auto pay monthly. That, I have not received yet. Can someone please send it? Thank you.

Got a bother call that card would not process. Happens every month. Gave a new card number to them yesterday and same problem but had just used it with no problem. I think you have a system problem. The young men who call are extremely nice but I am tired of this recurring problem. This company is the only one I’m having problem with.

My phone call was great customer service. Sharlene was great. Great customer help. I like American Residential Warranty company. They have been good help when l needed them. I will tell people about the company. I like this warranty company. Great service fast work orders. Great job will use them always. Tell my friends and family about this company.

I was able to get the payment information correct, but the overall service of ARW is horrible. I have been waiting on repairs for almost 2 months now. I get the run around from ARW & Keepe Plumbing. I would love to give 5 stars but I cannot. When will someone come to fix the problem?

American Residential kept raising my rate. I didn't appreciate them. One reason why I hate giving out my credit card information is because they do what they wanna do with it. When we first started, my bill was $63. Then, they took out 64. The next month or two, it went up to 65, and then it went to 70. Now, it's 78.05. My contract is still under the 64, but this is what they take out of my account. I happened to call and ask for a new booklet because I had misplaced mine, and I got it, and it shows me on the contract that it's 64.05, not 70.05. They've been stealing from me. When I reached out to them, they said, "Oh, it was a mistake. They added it wrong." I'm sick of them. I changed my program with them. I had the appliances, and I changed the whole house. And when I did that, they deducted the fee twice.

I like that I'm able to call American Residential Warranty, get a response within a day, and my issue gets fixed. With my previous provider they would tell me that someone came to my house but they didn't. The times I've had to use American Residential Warranty, they've been great. It's too pricey, but everything is.

We called American Residential Warranty for the faucet handle that broke. After I sent them the $75 copay, they sent a man out here to fix it. He had it fixed in about 30 minutes. For American Residential Warranty, the process worked well. But for the company, I had three appointments with them, but they never showed up. I finally had to call them and ask if they were coming. They came out that day which was on a Saturday. They replaced the faucet. The part I'm unsatisfied with is the different fees that I get on a monthly basis. They'd taken out of our bank account about two different times. I thought that was supposed to have been a one-time fee.

My parents have been waiting soon to be two months start June 19 2023. They are both eldering with health and mobility issues. ARW and their contact KTrax Pro... has don't little to get my parents' dryer repaired or replaced. It's has been 102 degrees in Texas ... they have had to pack heavy laundry back and forth because the service contract has failed to repair or follow up to fix the dryer. ARW process to escalate is all talk and no action. I have opened a case with the TAG office consumer affairs and state and licensing office. The customer service department has no sense of urgency and it you find one person. They want just put you on hold. Who will listen? They are powerless to make a difference.

When my air conditioner went out, ARW didn’t pay for it. They bought me out and gave me $1,400. But I had to pay 6,200 to get a new AC. When my washing machine went out, they said it was old and gave me 300 on that. They told me I could go to Lowe's and find a washing machine for $300. But there isn't anywhere in the world you could find a new washing machine for $300. And when my fridge went out, they gave me $175 and said it would cost too much to get the fridge fixed because it was 20 years old. That upset me because they knew everything that they insured wasn't new except the washing machine.

Ronald called to get my payment for my property as I has asked him to do, because my identity had been stolen and I had to cancel all my credit cards, and I was waiting for my new ones to arrive. He was very polite and friendly. We were laughing and making jokes about accents. I told him how secluded it was where I lived no people and how it was only 75° to his 90° and a million people.

American Residential Warranty worked for me. They're quick and reliable. Worked for me. So far, I've used them twice and customer service was all good. The ones that came out were all right too. They were friendly and unique. I had a good experience with them. The only thing is American Residential's price went up.

I cannot for the life of me get service. Been on the phone for hours every day and finally got a text link to request service. Got a confirmation email but they never called to set up the service and can't find it on their system! Hours of hold time, days of attempts, and nothing! No tech support either since I can't get into my account online. Their fees are higher than other companies and there's no reason to stick around. Going to cancel!

Mr. ** was very professional, considered me as a very loyal customer. Gave me a discount. Took time to explain my service products. Ask about purchasing. Others products that may benefit my home if I ever need repairs. He let me know about electric, plumbing and sewer policy, home security with ADT.

We like how fast the repair guys come about getting things fixed. They had to come out recently about our dryer, because the heating element went out. They said that they couldn't come for almost a week, but I asked them, "Please, if they could come before that," and they sent someone within two days. The repair people spoke to us about what the issue was, and we explained that it stopped getting hot, then they went in the basement. We didn't go with them, but we assumed they checked out what was going on, because they came up and told us then that they were able to fix it a bit that it would work for a day or two until the part we had to wait for came in. It worked until the part came in. Also, they informed us it could be a week to 10 days, and it was only 2 days later. I was very happy with that.

When I call, they get right on it and send the information to whatever service I need. When it's time to pay out, they have been good at doing that. The techs are friendly and I don't feel uncomfortable when they come. Every phase of this service since I've been in it has been good.

American Residential Warranty convinced me that they were the number one warranty company. They offered me a special at the time. I submitted one claim. I called them for the claim. At the time of the claim, they did ask for the fee. It moved fast. It would have moved faster if I had the fee at the time that I tried to submit the claim, but they responded. The issue was my washing machine. It wasn't completing a full wash cycle. The technician was good. He responded. He called when he was on his way. He communicated very well. He had to wait for the part. So, when the part came, he came in. He was at my house for less than an hour.

Doreen called and kept me informed of my appointment and took care of us within 2 days of calling my home warranty. John the technician called to confirm I was home and promptly came over, troubleshot the problem to a weak capacitor, replaced the bad part, verified the refrigerant pressures and temperatures were within parameters and stayed around afterwards to confirm all was working well. Overall excellent service!

I felt good about American Residential. I've been with them for more than a year now and my experience has been nice. I did a claim for my washing machine and they sent a repairman out to look at it. He said that it will cost more than the appliance is worth so he put it in his report to the home warranty. About three days later, they called up and said that they would be sending a check for the replacement of the washing machine based on the value of when it was purchased. I would recommend American Residential. Customer service has been great. They are very friendly and attentive to what I was saying. They were eager to help me.

The techs do a good job once they come out but the reps ask so many questions before they get to your problem when I call to file a claim. I'm thinking about switching because ARW Home takes too long to find somebody to come out. My drain was stopped up in the basement and somebody came out and unclogged the drain. But it took almost eight days in order to get somebody out here. When my furnace broke, it took almost a week and a half, and it was during Thanksgiving. We were cold in the house. I also had a claim on my television when it went out. The techs got it, fixed it and brought it back. It took about a week to complete that.

When there is an issue with one of my appliances, I can just call ARW and schedule an appointment for somebody to come out and look at it. And there's no additional cost out of my pocket. I have had issues in the past with people giving me misinformation, but once that was clarified, I've not had any issues with calling and submitting a claim or even following up on it. The contractors have been good. I’ve heard some horror stories of individuals who have used this company also and the contractors they have had the displeasure of working with. But in my own personal experience, the contractors seem to be knowledgeable of what the issues are.

Ronald resolved the billing account quickly and professionally changing from old bank account to new account. My bank account was hacked preventing payment from going through and got it resolved with Ronald's assistance. Very satisfied with the assistance I received today. I will open another claim after we get home. I have recommended ARW to my friends.

I submit a claim by calling American Residential Warranty. When they pick up, I tell them the problem, and they record it. Recently, I had a claim for an air conditioning that was not working. The tech was very good. We talked and he explained what he was going to do. When he was finished, he told me his results. It needed more freon.

The call were very pleasant. She ask all the right questions. Any and everything was covered. Very professional and kind. She took her time asking and answering all questions that I had. Would like to talk with her when I need to call. Haven’t had to use the service but your customer service is really good as far as the phone call. It was a pleasure talking with her.

I cannot really give ARW a rating as I was told I would receive a callback within 48 hours. Sadly, that time has passed and I have not received a callback. I hope this is not going to be an indication of “just another home warranty” that does not follow through with their customers. I feel at this time that they deserve only 3 stars.

I'd tell others to get ARW. They fix what is broken and their customer service reps are excellent. I most recently had a claim for a button on my washer and dryer. The tech put a new belt on it and he repaired the button. But I noticed yesterday that after several washes, it wouldn't come on right away. But overall, he did a good job on it.

Sometimes, it takes American Residential a long time to get help for us. For my TV, I paid the money but nobody ever came. The claim has been going on for almost two years. They also never sent anybody to fix my washer and kept my money. With my stove, the tech said was heating up but then it was not and I needed to call in again. That was last year and the problem never got solved. I am looking for a new company because, every time we call, they keep our money and the problems never get solved.

I made a claim for my washing machine and I called ARW. They collected the fee and connected me with the contractor. The tech missed the first appointment and then another guy called. He came the next day and had a bit of an attitude and didn’t say much. He fixed the problem with the washing machine and the agitator was in place but there was a little cap that he left off. I was able to push it back on myself. It’s part of ARW’s policy that they'll replace something, but as far as replacement, it can't be fixed. Prices keep going up, so they only give you a partial replacement amount. It should be higher. But ARW is good. They cover just about everything in the house.

Ronald was very helpful and understanding about my situation and helped me to understand how to keep being a loyal customer. Shout to Ronald. Thanks man. Need more people like you. He also told me how I can save money and how long a customer I’ve been with ARW since 2015

Do yourself a favor and go through your policy with a fine tooth comb. The policy caps all major appliances at low amounts. If your appliances are 10+ old the cap is even lower. When I tried to cancel they hit me with so many fees that it was basically not worth it. It’s difficult because the customer service is better than most but the policy’s are terrible. Thought this company was a step above the rest but it’s the same dog and pony show.

Ronald was helpful and polite. I appreciate his professionalism and friendly assistance. Thank you for notifying me of the issue and making the correction needed. I hope the service is as helpful and efficient as Ronald was in his handling of the issue. Thank you for the polite handling.

This the second time I’ve ran across Joey. He was very helpful. He provided me with needed information about my policy. I recommend anyone to get ARW. I never came across a problem getting my appliances repaired or replaced. I’ve been with ARW going on 10 years now and don’t regret it.

When talking Ronald on the phone he was a good help and taking care of the issue that we had and offered me the new offers that he had. What a wonderful company to deal with and I would most definitely refer this company to my friends and family to get your warranty.

Charlene had great customer service. She was fast and accurate. I would definitely recommend ARW to all my friends and family. It has been a pleasure to have. It has also saved me a lot of money on my home repairs. Thanks and keep up the great work. Thanks again Charlene.

Joel was very good with me and helped me change my info without a problem. I have never had any problems with anyone at your company. I am glad to have this policy in place and won't be changing anytime soon.

Joel did a fantastic job. He advised me that the payment did not go through, waited while I changed the payment, and verified that it went through. He was friendly and professional, and made me feel like I was a valued customer.

Had a hell of a time, called at least 10 different times trying to get this situation resolved in the past week, since my daughter in law's debit card was charged mistakenly. Waited HOURS EVERY time too. Was transferred multiple times back and forth from billing to claims and back to billing again. Phone call with Joel, went shockingly, surprising and he dealt with the call and problem excellently! Was quick, compassionate and respectful! Thank you Joel!

When discussing my issue with billing, the representative Joel quickly and promptly resolved my issue. He was very attentive and made sure before we ended the call, that I was satisfied. Before we ended the call, he asked me could he help me with anything else. He was very helpful from start to finish.

The representative was very curious and professional. Answered all the questions I asked. I would recommend him to friends and family. He was very helpful and gave me some good suggestions in the future. I think it was nice to receive a call about the payment. He also mentioned current promotions.

I recently lost my wallet and all of my Credit Cards so I had to cancel all of them, so when American Residential attempted to withdraw my monthly premium, the card was declined. Sharlene gave me a courtesy call and asked if I had updated payment information for my account. I was so glad she called, because I had attempted to update the payment information myself and it kept failing. Very quickly she took my information and I was on my way. Sharlene was very pleasant, professional and courteous. I was delighted with the experience.

Spoke to a gentleman named Ronald and he was very courteous and helpful. The call was answered promptly and at no time during the conversation was I put on hold. I had called to see if I could push my payment back until the end of this week due to the holiday, and Ronald was kind enough to assist me with that matter. Overall it was a good experience.

You provide people with businesses that are out of the area, where I live, then I have to wait 1 month before the warranty takes effect, and the customer service reps, do not bother to help find other businesses to help with the claim, you placed. After my air hopefully gets fixed, I am leaving ARW, because you suck.

I'm a plumber and I could have figured out the problem myself had I thought a minute about it. But I didn't think a minute about it and I got American Residential’s service. I was very pleased with the quality of the workmanship as well as the technicians who came. I was very happily surprised. The contractor was very professional and shared very thoroughly what he did to fix the issue. American Residential is very much well worth it. I like that I can pay into the program and I don't have to pay large bills on service and even if the unit goes out.

Fast, simple, and easy, was also happy to hear the discount on my next bill. Was happy to receive the email to inform me of my payment was not being process because I needed to update my card information, and Joel the person I spoke to was very courteous, and helpful. I would recommend your services to family and friends. Thank You.

Joel was very professional and polite. I would recommend JOEL to a friend. I enjoyed speaking with him. He was very informative. There was a mix up on my account. When he ran it again payment went through. I have not needed to use your services yet. Thank you, CAROL

If I call American Residential Warranty, they try to get on the situation right away. Sometimes it's held up by the local people they're trying to get to come fix whatever I need, but other than that, the service is very quick. I've had claims for my dryer and the faucet on my bathtub that was leaking bad. If I call a regular plumber, he's gonna charge me $100 to $200 an hour and it's gonna become very expensive 'cause they're gonna get their money. They're gonna stay hours if necessary. With American Residential Warranty, I just paid the $75 service charge and the service people were able to repair everything when they were here. They were very nice and courteous too.

Sharlene was very professional and was clear explaining the situation. There was a problem on ARW's end and she helped it get resolved, and gave me the confirmation number. I almost thought this was something on our part but Sharlene helped in her clarity. I would recommend this company to others because of how the situation was handled.

I've submitted several claims for my stove, dishwasher, washing machine and plumbing. They went well. The only issue was when I submitted a claim for my garbage disposal. It took almost a month and there was some back and forth with Lowe's that I didn't like. But that got squared away. Another thing I don't like is the window of service they give. They say, "We're going to be between 8:00 to 12:00 or 1:00 to 5:00.” And if they don't make it, then I've lost the day at work. If I can find a company that says, ‘We can put your window down to a hour or two,”, I'm going to switch to them immediately.

Ronald was extremely polite and courteous. He completed the task at hand very quick and efficiently. Everything was handled promptly and he was extremely pleasant. Fantastic customer service. The call went quickly and very smoothly and best of all he spoke in a manner in which I could understand him. Thanks.

I called to take care of our monthly service because I had fraud on my banking account and so my bank cards were not working when they tried to draft the funds. Sharlene was very kind and had great customer service and understood why my monthly payment was not received. She quickly took payment and saved my new payment info.

I’ll like to personally thank Joel for working out The payment misunderstanding. I’ve been with ARW since 2020, I never had any problems with getting appliances replaced or work order in on. ARW was a good decision. Friends have even ask about ARW or enrolled in. Thank for good services over the years.

Charlene was very courteous and helpful. She was able to get me to the department I needed and got me the support as well. I had specific requests that she was able to answer my questions that I had. ARW has helped me find solutions to the problems that have come up in owning a home. Definitely recommend!

We had a claim in April and nothing was done. We were waiting for the technician. It was already June and we were still waiting and calling and following up. It was just a nightmare. It took two months for them to send a technician to my house. The workers were fine but they have terrible customer service. Every time I call, no one knew who I was, which was fine. But then if I give you my membership number, you should be able to see what is going on. I don't have to tell the problem to a hundred people. I tell them what's going on, and that person transfer me to another one. If I call every day, because I used to call every day since April, I have to tell them the whole thing all over again. Because they don't assign you someone to be on top of your problem. The experience was terrible. So we canceled ARW.

Last week, I had an alarm on my dryer, and it wouldn't run. So I called ARW and they had a guy locally call me back. The guy came a few days later. It turned out someone had pushed the safety button on the inside of the door, and he just undid it, and it worked fine. I have every bit of coverage that ARW offers, and I've used them a lot over the years and I've never had a problem.

I was notified that my payment was declined. I explained that my card had been hacked into and was being replaced with a new one. I gave him a temp number to use until we get set back up on the new card. Randall was very helpful and understanding in this situation. Thanks for your help Randall!

When talking to Joel about my concern he was very pleasant to talk with and assured me that the problem I had would not happen again. Joel corrected the problem at that moment. He said if I anymore concerns to let ARW know. So far I'm happy with the service that I've received.

Joel was a very helpful agent! I had a question about some coverage and he had the answers at his disposal to help me! He was very polite and courteous! I’ve been a member of AHW for many years and have always been served by helpful staff! Thank you, AHW.