ARW Home Reviews

The representative that called me due to my card being declined was very understanding about why my payment didn't go through, and I appreciated her. She was very aware of what happens. Unfortunately more and more people are being hacked.

Joe was very Kind...Courteous and Professional and he resolved the issue that I had today! If there are more representatives as kind and courteous and as professional as Joe, then yes I would highly recommend ARW. It was such a pleasure to have someone so easy to speak with early on a Saturday morning!! Thanks Joe :).

This is the company I would go with because honestly, Ronald was VERY VERY REPRESENTATIVE of the company. This company is professional. Than ARW and this isn't fake, it's a real person. I was able to able to explain my concerns and get a articulate answer...

Good customer service by Karen. She did everything she could to help. She reran my card and it was completed immediately, the review was sent in seconds so I could complete it promptly. I will continue to use ARW as long as I own my house.

I called in this morning to make a payment and Donna was great and nice. She really took the time to take care of my issues. Then asked me was there anything else and for me to have a great day, that was so sweet of her.

Donna was very helpful and took care of the issues I was having. Very good customer service. She took all my questions and answered all of them and gave me phone numbers for better service in the future.. I really appreciate all of her help.

Needed to change default billing bank card. Joel was able to take care of everything in a very short time. He was very helpful, friendly and professional during our call. My wait time on the call was very minimal. I would definitely recommend calling customer service to resolve your issues.

Excellent experience, efficient, polite and very friendly. She called back like she said she would. l felt l could trust her. She increased my coverage by adding on inside and outside plumbing and sewage coverage. l reviewed guidelines and Donna observed the guidelines perfectly.

Very seldom do you make a call or receive a call and people don't listen, Ron did. And I appreciate him taking the time to listen to my request. My payment was declined, Ron was calling me to let me know so I not only paid my bill but got it on a better date of the month for my payments.

She received my information very professionally and got me connoting the next provider. She received my payment and sent me a receipt. Also provided me with the receipt number. She told me I would receive $5 off my bill at the next payment.

Customer service rep Kevin was good at helping resolve issue. Still planning on canceling ARW. The company used was slow at fixing the problem. It took 3 weeks close to get item fixed due to part having to be ordered and canceling first appt. With company ask to fix machine.

I’m very pleased that they work with you, they help me a lot when I needed to find out what appliances I can have covered in my home. As far as the agents they all are very courteous, respectful and helpful. I definitely would recommend anyone to this company.

They are very confident and conservative and place the right people to fulfill the task. I been with ARW for a few years and I thank and appreciate them for the help. They always on time and the people are very nice

Sharlene was patient and helpful. She answered my questions and exceeded my expectations. She assured me that the information from my transaction would be sent to my email account and my reoccurring payments would continue. So far I'm happy with this company.

Kevin the representative was very understanding of my problem and he assisted me with a resolution. I called to discontinue my contract but after speaking with Kevin I decided to remain with the company for another year. It was a pleasure speaking with him.

Donna was friendly and professional. She answered my questions and connected me to the claims department also. She also put me in touch with ADT. Donna discussed my overdue bill and waited until I got my debit card. Five stars.

I bought this plan for my 70 year old father. Who was on a fixed income. I was very specific when asking about the coverages, We live in Texas and it gets very hot. I was told by not only the agent trying to sell me the policy but by a supervisor who personally called me to tell me everything For the AC, Electrical, Appliances Et cetera would Beautifully covered. My father had to file a claim. 1st the air conditioning man that they sent showed up with a T-shirt and in a car did not have Have the supplies he needed to fix anything. Told my father that he would need freon and a call but did not even tear the air conditioner apart to look. Then when the claim was filed we were informed that at cool or freon or not part of the coverage. That there are Add on that you can purchase. One of them being free on and calls.

There was an error that one of my monthly payments did not come out of my account. I called customer service to set my auto payback.. Karen from customer service was very nice and pleasant. I was happy that everything worked out so easy that I did not have to wait long.

I had insufficient funds in my account which caused auto payment to fail. I received a call from Charlene this morning reminding me of such. I asked her to process payment again due to an error on my part. Charlene was very pleasant and offered a small discount on my next payment. In addition I had previously called this morning at 8:20am eastern time ad the offices were closed. I thought this was excellent customer service because ARW proactively reached out to me to inform me about the failed payment and to ensure everything was fine with me.

I was called because my monthly payment did not go through due to a change in Debit cards. There was no pressure while I search for my new card. I was pleased to know that I was behind because of this situation. When you get a new card, you can't remember all that are connected with the card like ARW.

Karen verified my payment had gone through after I received 3 messages yesterday that payment was refused for insufficient funds. I had checked my bank balance as soon as I received the notice. There was >$300 balance. It was automatically requested by ARW computer system and went through this morning. Karen was very helpful.

Sharlene Gave Very Kind Professional and Perfect Courteous Customer Service Skills. She deserves to be in Management. She is Very Professional and Kind and Caring and Compassionate Person. She is the type of Person who could be a Leader in Management.

I spoke with Kevin regarding cancelling our service with ARW. I was very courteous and was able to convince me in maintaining the service with ARW at a much reduced level. He also offered some refund back as a result of a recent increase in premiums.

So far I am pleased with ARW. The customer service is great. When I had an issue with my refrigerator, it was promptly and conveniently taken care of. Service guy cleaned up after himself. I would recommend ARW to my family and friends.

When I called to try to get service for a dishwasher that is leaking at a rental home, besides brand, model and serial number, I had to answer their questions how it happened etc! It’s a rental so I don’t know! They refused to send someone out unless I answer their questions. So frustrating! I won’t use them again! Plus they are hard to understand!

I received such superior customer service from one of your representatives, Donna, on February 22, 2023. My Mother recently passed away and I was trying to obtain information about her ARW account as well as update her account information. Donna was very pleasant, patient and knowledgeable. Her experience and positive attitude made process much easier for me under the circumstances. Thank you Donna!! Deborah **

We spoke with Joel, and he was great in following up with our account. Apparently, our card on file had expired. He was able to expedite our payment right away. Thank you for your great customer service! It reflects the integrity of your company. Much appreciated!

Hi good morning. I am not really happy because when I choose you guys you tell me all electronic is fine. Then right now I have problems with my dryer and I have a light, I have to wait 23 days so you can apply me back and I think it’s not fair because when I pay, they told me all the electronic call defy but nobody can fight with you guys. Thank you.

My experience today with Karen was very very easy and quick. She was kind and made the transaction and my payment easy to make. She was pleasant the entire time I was on the phone with her. She really made me feel special and not like I was paying my bill.

I was on the phone with Brian ** who did an amazing job!!! I called to cancel our Rio Rancho address because we sold that house but was not aware I could transfer coverage to the new address. He set up the new location and I was very satisfied with ALL his information and help. Thank you so much Brian.

Awesome customer service skills. I recommend that she get a raise. She was very knowledgeable and pleasant to speak with. I would recommend this company to others. She was very knowledgeable of products and service and I am very pleased with the outcome.

Ronald is very nice and he answered my questions well. He look at my account and told me amount due of 12/1/2023 is for next year and I already made my payment for this year from 12/1/2022 through 12/1/2023. Amount due shown in my account is for 12/1/2023 through 12/1/2024.

Charleen was very nice with customer service. She asked if she could assist with anything else and I indicated that updating my payment was all I needed to do. It is not this call that has thinking of dropping this service. I called about another issue and was not happy with the response regarding my garage door.

My card had been hacked. The update went through successfully. Thanks. The agent that called was very pleasant to talk to. She understood everything that was going on. If ever she's in the Atlanta area she's invited to come by and enjoy these great ribs that I cook.

It was a great experience talking to the agent but I am not happy with the service. They don’t cover all you need and you have to pay out the pocket more often but the rep I was talking to was awesome. He understood and heard what I was saying.

Your customer service rep was very clear in explaining the situation. She was respectful and pleasant to speak with. She took her time and was very professional. She was patient with me as I provided new payment information and asked if I needed a receipt which I did.

Donna took time to explain the status of my account that was going to cancel if I did not make a payment today. She was able to give me a discount which allowed me to make a monthly payment today to keep my account active. I am now on a monthly payment plan until I am able to pay the annual fee. I appreciate the time understanding and patience received today.

Karen was very helpful. She solved my problem and was warm and friendly. She mentioned a program for home security systems and explained it very well. I would highly recommend American Residential Warranty to others and am happy with the service I received. Thank you for the opportunity to reply. Thank you very much.

Rep was very kind and professional. She answered all questions that I had. I was assured all is well. Additionally, we share the same name. I was connected to ADT for installs of new system with cameras. The new service will begin in early March.

Very good service from Javier. He gave me some options which sounded pretty good and I took him up on them. Overall great service! I know that if I wish to return I can always do so. I canceled one and kept the other one due to financial issues here at home.

Denise was competent, knowledgeable, understanding, courteous, professional and very helpful. She explained all the different options of service available and under all the individual circumstances. Helped me with all the available services and the prices for each service. Gave me a complete description of all my options.

Dear American Residential Warranty Thank you for helping me with my payment. Your representative Joel was very helpful and his patience allowed me to satisfy the quarterly payment correctly and securely. He also reminded me when my next quarterly payment will be due which will help me prepare for the payment, to update my budget to avoid delinquency again.

Spoke to Ronald in Billing. He was very polite and helpful. Answered all my questions. My contract started today and I couldn’t remember if I had signed up for autopay or not. Ronald checked and I had. He made sure the Next payment was paid.

The customer representative was courteous and professional. Karen understood the need of my call and was efficient in her helping me. She understood the different payment options and provided education on all of the options. I was completely satisfied with my experience with Karen and would recommend ARW to my friends and family for their warranty needs.

Karen was very pleasant and handled my issue promptly, and post dated my payment so I can transfer funds on my credit card. She is a great asset to your company. She spoke clearly and was very professional. She built great rapport with me as well.

I got through to a representative almost immediately and she was very pleasant and helpful. Got everything taken care of very quickly. Definitely happy with the service received today. Have been happy so far with AWW and the services I have received from them.

Talked with Javier in regards to my claim for my garage door opener, and our chatting was very uplifting and kept me from cancelling my contract and I want to give thanks to Javier for helping me out.. THANKS JAVIER.

Today, my confidence has been restored in this company because of the customer service rep Joel. After several days of going back and forth with reps who didn't seem to care (please check the log). Joel was the only one who seemed to care and treat me as a valued customer. He listened to my concerns, was courteous and respect. Thanks Mr. Joel. I hope your supervisor reads this.

Karen Was kind, understanding and had patience with my payment issue. She let me know that I had two minutes re days to submit my payment. I have not had a claim with them yet but their customer service is great.

I was told I had to pay up front so they could give me an estimate. Decided to cancel after checking with other warranty companies well within the 30 day limit. Still waiting for the refund 2 weeks later. The estimate was well within standard pricing for what I needed. I just didn't like to be forced to pay up front. None of the other companies did that.

ARW Home helps out with the extra cost of whatever needs to be repaired.

ARW Home sent out two different companies to look at the oven. The first person came by and said that they were ordering a part. But it never came. They sent another company out, looked at it, didn’t open the oven, and left. We never heard anything else back. We called ARW Home and they said, “We sent you a message saying that the oven was unrepairable.” And they wanted to give me a cash buyout at that time of $165 hours. I argued the point. And I said the oven is only four years old. So, I had to send proof that it was purchased within four years. They gave me a buyout of 365.

ARW Home's coverage options were very strong.

I was lied to when I was told repair or replacement would be at no cost to me. I was with this company for 4 years, a lot of monthly payments that increased every year with no claims. They also have the highest service call fee. I found this out after I shopped around.

They had a pretty good package and the price was good. The reps were very knowledgeable. They're cheaper but they cover more things as well.

Somebody called me about upgrading and I said I have everything I need. They went over the plan again and I said "Well, that includes my ice maker." They said it didn't and I had a conversation to investigate it and get back to me. But they never did. They need to follow through. I would be cautious with them.

I let them know what the problem was. The first thing they asked was for my information to pay for the claim which was $55. But when the tech came, he could only work from the indoor and the warranty didn't fall to where he had to go to the back or the roof. He wanted me to go above American Residential and to their company where they can get paid for it. I paid money and American Residential didn't do anything. I let them know and I haven't heard from them.

The rep was pretty nice and she treated me respect. We got the highest coverage there is so it covers everything in the house. We pay 56 bucks a month. They are the cheapest.

My experience submitting a claim was horrible. I had an issue with my dryer. When I opened a ticket, the dryer man couldn't do it because he said he was not getting any power. I called the electrician, opened another ticket and paid another $55. They didn't even give the time for the electrician to come. They closed the ticket the next day. Then, the only thing they could do was give me a buyout and it's like they give you $300, and they said, "Go find your own electrician." I had to wait for the $300 for another week.

When I was talking with the salesperson, I asked specific questions such as, "Do you have representatives or service people in the area I live in?" and was told that they have 80 different services under contract in this area. I also asked, "Does your policy cover heat pumps totally" and I was told that it did. Those two things were paramount in my decision to take out the American Residential Warranty. Shortly after my waiting period my heat pump began acting up. I put in a claim and they did not have anyone under contract in the area I live in. They told me to get someone who I was familiar with which I did.

I had the warranty for a month and I cancelled it. But it was after the 30-day trial and they talked me into keeping it. I told them I had gone with another warranty and they kept offering me incentives to stay like free electronic coverage but it really wasn't worth me staying. That cost me two months worth of premiums. I didn't like the terms and I was taking too much of a risk if I filed a claim. Plus, I didn't like that they had a limit and I could see that even if there was one major claim, it could go above that limit and I didn't want that to happen. Other than that, customer service was pretty decent.

My experience with them has been terrible. The first thing I had fixed was my furnace and it took them a long time to fix it. It didn't work and I had it fixed by other means on my own. Then, I had them fix my water heater and they told me that wasn't covered. They tried to sell me a bunch of add-ons and I refused. We ended up settling. I paid for the water heater, put it in and then they reimbursed me for the water heater only. Then, I had a garage door fixed. The first guys charged $300 to fix it. Then I got it fixed for $150. Also, my toilet backed up and did $7,000 in damage to my house. They would not fix it.

I switched from American Home Shield to American (AHS) to Residential Warranty (ARW) in August 2022 because AHS kept increasing their prices for both the contract and service calls over the 12 years I was with them and we had an issue with the AC last summer that took Home Shield a month to get a contractor to the house to fix.

Robert contacted me and I told him I would call him back after he did the sales pitch. All good. I got his extension number and called back when Mike ** picked up the line and would not transfer to Robert's extension by saying he could not get the extension. This is nasty when they know that they are on commission so Robert missed out on his pay. Robert called me back after he found out but the number he called in on doesn’t answer. This type of ** makes me doubt the honesty of the company as a whole.

Do not buy from American Residential Warranty. They are by far the worst company with the worst service. They scammed me, charged me for electronics coverage, and never provided any service, I placed a claim, they charged me for the service call, and monthly fees, and never followed through with it, when I tried calling, after charging my card for the fees and service call, they blocked my number, and my IPN number from going through. I could not follow up on anything because once they got my money, they blocked my number and IPN address from going through. How are they getting away with all this horrible customer service and lies? They need to be investigated. Do not make the mistake I did and buy their home warranty.

The agent was very good. He was very knowledgeable. They gave us several discounts and their service fee is only $55 when we have to use them. So far I like them. The home warranty that we had before doesn't compare.

My air conditioning stopped working on 10/11/2022. I filed a claim with American Residential Warranty and they scheduled the first provider for 10/13. The service provider came out and misdiagnosed it as a Thermal Expansion Valve (EVV Stepper Motor) and my claim was denied. After having the valve replaced the air conditioner did not work. The service provider then stated that my system would need to be replaced. I called ARW back to continue with my initial claim as this could still be covered under the initial claim. They stated they wanted a second opinion.

The sales person mentioned their company had a Kitchen Plus program and stated it was $45.81 a month with a 30 days review. After receiving an email with the declaration of coverage listed I found out the washer/dryer was an additional item that I was not aware of and the monthly fee was changed to $49.80. I decided I did not really need this home protection service agreement. Cancelling was not easy and was told it would take 30 days for a refund.

The rep sold me on the idea of having American Residential Warranty and I decided to try it. However, I don't think they explained to me how to submit a claim if I need to.

Signing up with American Residential Warranty was simple. I told them what I wanted, and they told me what they had and the pricing. I just did a claim on the refrigerator. The technician came out when he said he was going to come which was Thursday, looked at our refrigerator-freezer, and said he'd be back the following Thursday with the parts that were needed. My wife was satisfied with the visit. He was very nice and easy to work with. He told her what was wrong.

I have not utilized ARW yet but their program is a whole lot better than the one I had before. The reps were extremely helpful and full of information, assuming that the information that I was given was not a sales pitch and is valid. I like the idea of being able to get discounts off stuff at Lowe's, if I need it.

American Residential Warranty's service fee is lower. The sales rep had a nice conversation with me. He was professional and personable. I called back and spoke to someone else, and they were just as good.

American Residential Warranty is a better deal for what I am paying for. The rep was helpful. He was trying to provide me with information and the coverage that best suits me.

American Residential Warranty has good coverage. They told me about the things that are covered by the warranty, all house appliances, plumbing and electrical work. They gave me some estimates of the basic cost. They were very efficient and polite. However, the presentation wasn't too detailed.

I didn't have time to make a decision based on information in writing. It was by phone call, and I do not do well with sales pitches on the phone. Because I needed to get it done quickly and in order to hold my price, I had to sign up over the phone. That was not a good thing. American Residential Warranty could have service representatives who could speak without an accent and able to speak about repairs other than reciting from a script.

I've had Sears warranty for years and it's always been good up until 2022. I went online and started looking up residential services. I found American Residential Warranty. I put my information in and they kept calling me and bugging me until I finally decided to give it a try. The rep explained the coverage to me well. I'm satisfied with the signing up process.

It was a pleasure dealing with the customer service representative Charlene. I didn’t get her last name but it was a wonderful phone call with a pleasant person finally. I didn’t realize my card was expiring and so I didn’t take notice. And I don’t talk with anyone whom I’m not sure of the phone number, but I just happened to answer her call.

I asked to send me information about the company via Mail -- They responded that they would send the information right away. Nothing at all was sent. No follow-up. I feel that I wasted my investment to protect my Home.

Had an issue with a leak in a plumbing pipe in the backyard that was causing major flooding. Reached out to ARW/Onpoint and got a contract plumber to come out and diagnose the problem. He was able to find the leak, but was unable to do any work as their company had to go through the home warranty. It had to first be approved by the home warranty in order for them to fix the issue which is standard when dealing with a home warranty company. My experience, however, goes very sour when trying to get the approval from the home warranty company.

Charlene was very nice to work with, very understanding. She got the problem solved. She did a good job. She a good worker in talk to you so that you can understand what she talked about so you can understand in she got prepare so it will be better on me.

Everything went nice. She was friendly and very polite. She took her time to explain what had happened with the card you had on file. She did not act as if she did not have time. She also offered me other products that the company has to offer.

Ok no problems at the end of conversation. I don't get why I am doing this. Charlen was the helped me. Let's hope I don't get double billed and take my money twice again in one month like they have in the past then make me wait weeks for my money again.

Sharlene was so kind and easy to work with. I got a new bank card so my payment wouldn't go through. Sharlene called and I was able to give her the new card information. Sharlene wanted to help me with the issue and the issue was resolved. Thank you, Sharlene!

I've purchased a home warranty, paid the monthly premiums on time monthly. When my oven wasn't functioning properly I called for service to have the oven repaired. The company came out, look at the oven, never got back with me, I called to check the status. Stated they denied the claim, I asked why? Stated my liability and the oven cost too much to fix and the representation hung up in my face, stated it was my fault..not understanding how it's my fault if a oven not receiving electric through the wiring that a defect not my fault, and it need to replaced or repaired and I paid premiums to make sure my appliances where covered in my home. I'm very upset, frustrated, and saddened a company would take my money and not provide the services I was not only promised but paid for monthly.

My coverage began in late March 2022. I reported on August 17 that my dishwasher was not turning on. A technician diagnosed the problem on August 19 and supposedly ordered the parts. Since then I have not heard from the technician (never picks up the phone or calls back). I have called American Residential Warranty thrice in the past two weeks. Every time the standard response is that they will try to contact to the technician and call me back in 2 business days. They never do. I spoke to a supervisor on Sep 13; he said that in 2 business days he will make a decision; I called again today Sep 20; nothing has been done. This is the worst home warranty company I have dealt with.

This home warranty seems very enticing in the beginning when you begin your search for home warranties, but DO NOT BE FOOLED. This home warranty was purchased as a closing gift, and served a specific purpose. When my relator approached Dani ** at ARW Home warranty, she made the purpose of the purchase VERY specific.

I am grateful to have spoken to the representative for my issues. They were very knowledgeable and understood my problem. Sorry I took so long to take advantage of using my warranty. Had it not been a call from you I’d still be hesitating. Thank you so much for the attention and your promptness.

Not pleased with service or promises that was made. Wasn't withheld.. Agreement that was made was kept. When trying to get all the correct person and department was given the run around and transferred to different representative without getting the problem fix.

Sharlene was wonderful. Thank you for the help, took care of my bill and solved my issues. Thank you for resolving my problem in a very efficient manner. I don’t know how express how very professional Sharlene was, made sure my house was covered.

Representative was very kind and informative. He even knew that Lubbock was known for the Red Raiders. Very helpful and knowledgeable about all of the items that were under review. He kept us from canceling our service. I appreciate his knowledge and the assistance he offered.

Sharlene was fast and great at helping me make my payment over the phone. She also helped me register my account online. I am now able to access my account and file claims. I will definitely recommend ARW to friends and family.

I was going to cancel my service due to financial reasons. I spoke to Kevin G, he was able to restructure my plan to fit my budget. He was very professional and courteous. He is an asset to your organization and should be rewarded. If it wasn't for Kevin G, I would have terminated my plan and went to another carrier. Kudo's to Kevin G!!

Sharlene was helpful and courteous. I've had to use your service for my washer. The company that came to service the washer was very helpful and courteous as well. It's a relief to have this warranty. I would recommend American Residential Warranty for protection for my home.

Loved Charlene's energy and friendliness and how this company is on top of things. I get such a reassurance from knowing I have them to help cover any damage of my electronics. Soon I plan to add on the insurance for my appliances.

Thomas was very informative and professional. He showed empathy and exceeded my expectations. Thomas reviewed my customer service notes and actively listened to my explanation of the details of my experience. Thomas spoke with confidence and with compassion. He kept a calm and positive attitude towards me. Thomas provided me with next steps and ensured that I understood the process. Thomas heard the anxiety in my voice and comforted me by staying calm and in control of our conversation. Thank you Thomas.

I Received a call from ARW/Charlene re nonpayment for July. My bill has been paid for more than 9 years using my bank checking account (auto debit) monthly with no problems. The problem this month is not with my bank or account but is with ARW billing system.

Thanks to Ms. Sharlene, she was very helpful to me explaining my monthly payment and gave me other options to make or change my payment and my payment date. Ms. Sharlene was professional and I will hiring her at work for me as a customer service representative.

Charlene was very understanding and helpful at extending my monthly payment by two days because I contracted COVID. Charlene had exceptional customer service skills and a friendly demeanor. I'm very pleased and would highly recommend your company to friends based upon my own experience.

I spoke with Sharleen and she was very helpful and friendly. She was also very easy to understand!!! I have also submitted a claim recently and it was paid very quickly. My only concern is what happens if someone doesn't have a computer to submit claims?

Great customer service, there was problem with my payment card and call was handle without harassment. Customer service was patient and waited while I updated my payment card. So far we have not use our warranty. I would recommend to others based on customer services…

I switched from another home warranty service company to ARW 2 months ago and placed my first support call to them, yesterday and then tried again, today. I typically do not write negative reviews publicly as I prefer giving feedback to company managers directly by calling them. However, in this case, I am forced to write a negative review here, because I cannot get to a support or sales person from this company on the phone. Here are the multitude of issues I faced:

Service was pleasant and helpful. I believe his name was Joel. I would recommend him to anyone one. My debit card had been hacked so it was shut off. Instead of charging me or becoming rude, it was easy. I bet it will be this easy to make a claim.

Donna in the accounting office did an amazing job helping me get my account correct after I lost my bank card. With the hassle of trying to get all my bank issues straightened out it was very nice having someone who cared about my situation. Was a wonderful part 0f my day.

It was a great experience. Donna helped me very well with all the questions that I need to be answered. She’s a good employee. She was very helpful and did not give me any problems. Answer all the questions that I need to answer and if I had any more fun and I will call to speak with her again.

Today Joel help me change my billing information. I was very confused about not seeing the payment deducted. Joel was very patient with me explained my billing cycle and help me register a new credit card. I appreciate your company hiring someone with excellent customer service skills.

Joel was very helpful. Courteous. Give feedback on speed. Joel trying to work on speed and trying improve services everyday. Trying to help the client with save every dollar possible if he could. Joel ask me if I was interested in the ADP.

I had to replace my debit card and forgot to change it on my account. The reminder call was just right. The customer service representative was very professional in the manner she used to collect my information. American Residential Warranty is the best.

I talked with Donna today with a payment problem. She did her best to help me and I appreciate it. Problem couldn’t be resolved, but I’m satisfied. Thank you. My bank account has unauthorized charges and there was not enough money to cover your charges. I was hoping to defer the charges until July 20 when my pension gets here. She couldn’t defer them that far out.

ARW wasn't able to take my auto pay from in June due to the fact that I had to get a New Debit Card.. I spoke with Sharlene, she help set up my new card took my payment & she also listen to me about my oven not working sent my call to Cust service.. They Will be here on 7/8/22 to repair my Oven

Updated payment method because the previous method was no longer valid. I was called by the office and I gave them my new credit card number. I was not aware of this until today when I was called but it's all clear now.

Donna was very pleasant and very much to the point. She was also very helpful. As I did not answer my cell she called my home which I was not able to answer. She emailed me and then called my cell which I answered and were finally able to talk. Very polite.

The American Home Warranty was sold to me without the upfront verbal option to do the add on unit, as the representative inquired about my level of home (2 levels), including the number of units in my home (verbally informed of 2 units in home). At "NO" point did the representative educate/advise me of the add on unit option/cost, at which point would have allowed me the option to make the decision of the home warranty. This resulted in only (1) home unit being covered after 2+ years of having the coverage. Informed corporate, as advised to resolve matter by credit; add on to cover second unit (30) day wait period. Thank you for the resolution.

My service rep, Karen, was very helpful in taking care of my issue. She was very competent, professional, and quite pleasant to work with. Once my issue was resolved she did not hesitate to let me know the easiest way to resolve a 2nd issue that I had. Please let Karen know how much I appreciated her assistance. Thank you.

I thank you all for the service that you perform on my air conditioner system. I thank you for your services. It took a while before the technician showed up but when he did he did his job and he did it well.

Good. I would recommend them to my friends. I was told if I did this survey I would get a $5.00 subtracted from my bill. I have been waiting 3 days for someone to fix my pipe in my kitchen where the water is running in the sink when it's turned on also under the sink.

Customer service Charlene was helpful and very nice. She was able to resolve my issues in a timely manner and was very professional. Is there any way I can change my date my bill is due? I forgot to ask Charlene.

I called to update my bank information to auto pay my account and I was advised that I would be getting a discount of $10 next month (August) for the inconvenience. Also to call back in November to get an additional $5 off my bill. Joel was very courteous and helpful and I really appreciated his patience and assistance.

The service person that was sent through American Residential just left a few minutes ago. He fixed the washing machine that was leaking. He came the next day after I called the warranty company. He ordered the part and that took a week, and then he came back and fixed it. So, it was pretty quick. I would recommend them.

Stay away from this company!!!! They only cover very small amount and also charge other fees on top of trade service fee. You’ll get less than what you pay them annually so better off not paying them at all.

The rep was very helpful. I had a plumbing issue and when I called, they informed me that wasn't in my policy but the rep had told me that it was. So, I had to upgrade and pay more money. I was really ticked off about that. What I had a problem with was when I had to pay more money and called them up Monday to talk to the gentleman that signed me up, I couldn't get through to his extension. I'm still piqued off that it was falsely represented to me.

This is my 2nd month with ARW. They are charging me extra money monthly what they have committed and I called them for my repairs for 3rd time now. Finally I'm going to called them tomorrow for the last time.

Joel was very helpful today and I appreciate that. I called and he knew what he was doing and did not keep me on the phone for too long. I called to renew our contract and to get my washer fixed. That's it.

The cost of the American Residential Warranty seemed reasonable for what we needed. Signing up with them was easy. I’ve been looking around and got them on the phone, and we went over everything.

The signup application process for American Residential was easy. I called two weeks ago about my AC. Last week, I also called on Wednesday, Thursday, and four times on Friday. Each time I was told that somebody would call me back. But, nobody called me back. They finally called today to schedule somebody to come out and fix my air conditioning. They were good. They gave me the names and numbers of different air conditioning companies in Macon.

Their website is horrible. Trying to log in is super basic and not friendly. When I want to go check on my claim, I should be able to log in and click on it, and see what they typed in but you can't. There's nowhere to click. It just shows that you filed a claim, the date. Then the claim number that they gave me was different from where I logged in to see. Both of those claim numbers were never the same. All it would say was the problem. I had an AC problem, but it said heat on the back end. Nobody said anything until I talked to the fifth person and was like, “I need to change your claim. Because here, it says heat and you're complaining about the AC.” I said, “I've noticed that.” He said, “No, it shouldn't say heat.”

American Residential Warranty processed the claim for me, and I had to sign some papers and pay a copay. It was easy because they came right away when I called them. The repair people who fixed my faucet in the bathroom were good, but I still have a little leak, and I’m about to call them today

I called in today because my credit card was declined. I was very annoyed because I was at work and was getting call after call about the credit card, every hour on the hour. I was in meetings all day and couldn’t answer the phone. I was not in the best mood when I called in. Charlene was very understanding, efficiently handled the issue, and noted my account. Her calm demeanor and empathy saved a client today!

Although I have not been with ARW very long, my experience so far with ARW was quite pleasant. I had a billing issue, so I called and spoke with Joel who was very courteous and helpful and solved my issue within minutes.

I'm a 10 yr customer. I placed a claim for a Kenmore gas stove that smelled of gas. The gas company was notified and disconnected stove for safety. After approx 30 days after placing claim ARW informs me they are denying the claim because the stove was disconnected prior to tech inspection. When I informed the supervisor in Boca Raton FL. she told me I should have left the connection on with the gas leaking until their tech arrived 3 days later.

I called in today, June 27, 2022 to verify my coverage for the A/C unit and spoke to Joel that was very professional, courteous, patient and extremely helpful in reviewing my plan. I was impressed by his willingness and knowledge of the warranty coverage. He is a great asset to your company.

I needed assistance with my ac unit in a certain matter of time. I was able to fulfill my need with customer service and they also did a follow up call as well to make sure my family and I was secure.

My experience with Charles was excellent. He reviewed my information and made the correct changes. Charles was very personable, made me feel like a valued customer. Charles sent me a copy of my contract also. I did not get this from the first agent Angel. I will recommend ARW to my friends and family. Just as my friend recommended your service. She too is very satisfied. Thank you.

Sharlene was wonderful, kind, and has a great phone voice. I forgot to transfer payment over. I called in to make the payment. Sharlene was understanding and took the payment promptly. After taking payment she sent me over to talk to an ADT agent for home security. Thanks again Sharlene.

Joel helped make my billing error smooth to repair. Very professional and understanding. Having problems with ARW in filing a claim on my only claim, I almost ended our contract. Joel helped me stay with the contract and try one more time.

I want to thank Mark O. for helping me get a good deal with renewing my warranty. I was going to shop around with other businesses but he went above and beyond trying to get me the best price. He also provided great service, answered all my questions and was very patient. I appreciated that he called me back like he said he would and it's clear he really cares about the customer. He was honest and hardworking in helping me.

Joel did a great Job assisting me with some questions and he was a pleasure to deal with. I was impressed that I a didn't have to wait on hold like most places that you deal with on a daily basis these days.

Cathy was very helpful and kind. She took the time to answer all my questions, solve my issue, and gave great recommendations. She also had excellent customer service skills! This made my call to ARW a pleasant experience. Thank you, Cathy!!

I would recommend a friend because he was very kind and explained the product. He also went over the current plan I already have with your company. I feel he got me the best deal that I could get at this time.

Donna was very pleasant and professional! She handled my problem with speed and accuracy and was able to answer all my questions. She even took the time to go over my coverage and correct one coverage I shouldn’t have had because I have a septic tank and not a sewage line. She is the kind of person you’d like to deal with. Thank you Donna

She was respectful, very courteous, polite and jolly. She was knowledgeable and had a very easy going attitude. Willing to go above and beyond to getting the information that she needed from me. She was understanding. She was accommodating in setting up a later date to process payment.

I spoke with Joel in billing about eliminating an expired credit card and he quickly and efficiently handled it. When I said I was having a problem with claims he worked his magic again and connected me with the right people to resolve the problem. He displayed exemplary customer service and I commend him. Thank you Joel!

They were very good and professional and they were very polite and they fixed the problem with my billing problem and they did it in a quick and professional manner and I was very impressed and surprised at how much they cared about me and fixing the problem with my billing problems and l am very satisfied. Thanks ARW

Donna in Corporate billing was so helpful in bundling all of my plans to get them on the same day of the month. So helpful! I enjoy ARW and was grateful to find them. Thank you so very much! I appreciate ARW!

Sharlene in the billing department has been great to work with. She has helped with intermittent interruptions in payments due to stolen credit card information. I wish all of their employees were as good as she at their jobs. Due to issues/policies of ARW, we are considering cancelling our contract with them. Having to wait 5 business days before ARW would submit a work request to fix our HVAC during a heat wave here in North Caroline is unacceptable. Anyone reading this thinking about signing with ARW beware!

I got a new card, but didn’t have it on file. The representative, Karen was pleasant and helpful. She informed me that I should not use a checking account, but keep using my debit card as a form of payment to avoid an extra fee.

Charlene was able to help me set up a new payment date for my missed payment. She was absolutely professional and helpful. If I had to receive a missed payment call again, I hope the next agent is as professional and help as Charlene was.

Mr. Joel answered the phone and was very polite and quick. Thank you for assisting me. I will be referring this company to all of my friends and family. I have been with this company for years and I've always gotten great service.

The customer service representative name was Joel. He was very polite and helpful with me paying my bill. It’s good having a warranty on your appliances. You never know when something is going to go out on you so it is good to have some type of coverage.

ARW HAS EXCELLENT SERVICE. I AM VERY PLEASED WITH THEIR SERVICE. Appointment time is good. The service people are very nice and very professional and nice. I would recommend ARW to my friends. Customer service is also very nice. The account department is very courteous and nice.

It was a wonderful experience. The young lady spoke well. She took care of business. I really had a great experience with her. She was a joy talking to. Looking forward to speaking to her again whenever I have a problem.

Jol was the CSR that took my call. He did a good job! Reason why I called is to update my billing debit card on file. I had to because the one I had on filed was fraud and needed a new one and they had cancel the one on file. Jol did a great job in attending my situation and I recommend to anyone as he is polite as well.

SHARLENE was very kind and happy and she seemed to care about my call. She was thorough but quick. She got the job done perfectly and wished me a good day, which felt very nice. Most customer service operators are mean and angry and don't care about the call. But Sharlene was really good and I'd recommend her!

DO NOT TRUST THIS COMPANY aka AIG. After years of paying for their coverage when it came down to pay for the repairs and new appliance it's not gonna happen. The initial service call was over 9 weeks ago. Over 25 calls into the company 12 hours of documented time to get transferred and start from the beginning. They wait for you to simply give up. Now they say they will give us 106.00 towards the buyout/repair. I have reached out to their local district attorney, BBB and family attorney. I will find every avenue to post this message and do it on a regular basis.

Customer service was professional. Very polite. Very useful and helpful. Very patient. Very understanding. Very accommodate. Answer questions for accurately. Very reliable. Answer my questions very politely And honestly.. Job well done Karen. Keep up the good work. You are very professional.

The rep was clear and to the point and helpful to resolve the reason for the call. I found her to be a joy to speak with. After speaking with 2 other reps. she was the only one to complete the issue to stop robo calls.