ARW Home Reviews

I was very pleased with service I received from American Residential. The company they sent out was very knowledgeable and very professional. They did my repairs in a timely manner. I have no complaints. I will recommend American Residential to anyone who might need their services.

Amazing customer service and fast service. American Residential Warranty was a fast process from inception of claim the finish of the work order. The follow-up was exceptional as well, after service was completed. I am glad to have chosen American Residential Warranty as my home warranty provider, and I am pleased with the way the company take care of their customer. Thank you for everything and I look forward to being a customer for a long time.

I had a pleasant experience with American Residential. I am looking forward to continuing. Will definitely recommend to a friend. I am grateful for the opportunity that I was given to own my home. There are many companies out there that are not as professional and friendly as the people who work at American Residential.

I recently inquired about my garbage disposal and received a quick response from American Residential and the technician. Within 3 business days my disposal was fixed and received a follow up call from American Residential to check out the tech work.

It is very nice to see a company that cares for its customers, not just saying all the right buzz words to make you feel good. Recently my air conditioner stopped working. It reaching 100° plus and they had a service person there within 24 hours. That was a nice sight to see the repairman drive up in the driveway.

Love the program. Excellent customer service. The people are friendly and always answer my questions and I never feel lost when I hang up the phone. I would absolutely recommend to my family and friends. If you were unsure about a warranty company don’t look any further since this is the right one.

I would like to thank the staff at American Residental Warranty staff was very helpful when I put in my claim. I will recommend to other clients. The representative was very nice and helpful when putting in the claim. I really have been satisfied with the services that they provide.

Very good and prompt service. Technician was polite knowledgeable and quick in solving the problem. The agent on phone when placing call for service was helpful and understanding. I would recommend to a friend or family member. Very pleased with the service so far.

I was very pleased with the services. The customer representative was very professional and courteous. Very customer friendly and knew the process from start to finish. Made sure I was taken care of and gave a call back to make sure I was satisfied.

Good company. Helps repair or replace appliances. Sometimes phone time is a little long. It is nice when they hold your place in line and call you back. Most times answer all of your questions. Can use your own contractors and will be reimbursed in at least 10 business days.

My experience with American Residential Warranty (ARW) has been absolutely terrible. I had signed up for their Premier Plus level insurance (the highest) roughly 4 months ago. They made several promises over the phone which happened to contradict the terms they set forth. Within that time, our A/C had begun to leak water and our refrigerator wasn't cooling properly. We have a Sub-Zero refrigerator which is about 15 years old and when we tried to file a claim we were told that they do not cover this brand of refrigerators nor do they cover appliances older than 10 years old. Not only was this information not shared with us, it does not say anything of the sort in the terms they'd sent us. They reluctantly sent a technician to take a look at the refrigerator. The technician decided that it needed more freon so he filled the freon.

When I call about my AC they listen to me and was very helpful. They send someone out the next working day. I was telling a lady about this company in WalMart, she said her sister have the same company and is very please with A. R. W. I ask her, "Are you thinking about this company," she reply she live in a SR. Living Center OK.

A wonderful man, Trent went above and beyond helping me on the phone. I first called and got a company to call for my dryer repair but when I called that number there was a recording saying that they opened at 5 pm. I was confused about their hours so I called back to American Residental and Trent was the representative to help me then. When I told him my situation he just help me find a company and made the appointment for me. So wonderful!

Dealing with American Residential Warranty has been an excellent experience. They have always answer all my questions and been very professional. I been very pleased with everything that they have given me in the time of need. When speaking with customer service they always take that extra step to help me and explain things to me.

My washer was not washing my clothes efficiently. When the cycle was complete clothes appeared dingy. I Called American Residential and after checking a new motor was needed and after paying a small fee a replacement was ordered and installed.

American Residential Warranty was helpful in meeting my need. Professional and friendly courteous service. I would recommend highly. When I called to explain my problem the agents got me into the department I needed. Everything was expedited in a timely manner.

My experience with you guys has been nothing but wonderful. I'm glad I found a company like this. I would recommend this company to anyone. Thanks for everything that you guys have done. Hopefully I will never have to use you guys again.

I've been a customer over 5 years, and whenever I had a situation (problem) with my appliances. I would call A.R.W., and they would give me some options on different contractors and A.R.W. would always, send someone to come out to fix it.

I have a great experience with American Residential. Warranty. I have shared information with my family and friends, and will continue to tell others about my experience with American Residential Warranty. They have always given me great experience with my claims. They keep their word with replacement and etc’s.

My Dryer stop working on the Weekend. The Warranty Company was fantastic in giving me the phone number to a repair company. I didn't care for the repairman that came out. They quickly got me in touch with another company. They were quick in response. Even though we had a little problem deciding to repair the dryer or replace it they walked me through it. PROBLEMS THROUGH THE PROCESS BUT THEY MADE THEM WORK. THANKS.

Being honest and responsive. I like it when they respond to a customer’s request in a timely manner. I tell my friends that when a problem comes to their department they research the customer concerns and correct the situation That is best for the customer.

American Residential Warranty will follow through on their promise, American Residential I would recommend to family and friends. We've had 2 broken appliances, one quick call to American Residential and they saved our appliances. All you have to do is to call them.

I have had to file a couple of claims and they have been so easy. It's like having your own personal assistant to handle thing for you. I am very happy with American Residential Warranty and would recommend to anyone owning a home.

Didn’t have bad. Had a great experience. They are very professional and efficient. Would recommend highly. My coworker introduced to me and very happy. When you own a home never know when your appliance may go out and they can be expensive.

American Residential Warranty provide me with excellent and prompt service that give you a sense of comfort where my home is concern. My last event in which they where call I was very satisfy with the response. I will recommend this company and service to all my friend letting them know of a wonderful service they offer.

This has been the worst experience ever!!! The workers are rude and unprofessional!!! My refrigerator has been out of commission a week TODAY!!! I’ve called to file a claim not once but twice, my problem is still not solved. I’ve called on THREE different occasions and always get, "the manager is unavailable, they will call you back," umph still haven’t received a call!! I am LIVID at this point. I guess the next step will be is to have my attorney contact them, this is RIDICULOUS!!! What’s the point of paying for this mess every month and they can’t give you the help you need when a problem arises? Can anybody explain this to me?

When I called for service I was given a day and time for the work to be done. Even though they didn't have a vendor for me they gave me the option to find my own. The work would get done and I would be reimbursed.

I highly recommend American warranty. The customer service is great. I will trust them with my appliances. My garbage disposal was not working at one point until they came and fixed it. The repair man was very polite. I will not recommend any where else.

We went through a severe storm one night and my power went out. When I went down to check the breaker, it wouldn't come back on. So the next day I called American Residential Warranty and they got someone out to fix it within about 3 days. The guy came, saw what was wrong and fixed it -- easy breezy! I was very pleased with the service I received from American Residential Warranty and the service provider.

My first review stated my frustration with customer service and both technicians regarding my request to repair my HVAC and washing machine. Later that day I did receive a call from two ARW managers. Both were very helpful and seemed concerned. I must say, I was impressed with the outcome of their call especially the one I received from ARW corporate office (Gavin - mgr). I believe he understood the issues and expedited a fair resolution.

Customer service was great. Long time on hold but worth the wait. Used a local repair but reimbursement was fast and easy. Adjuster was super helpful and knowledgeable. Checked on the claim and called me back quickly. All went smoothly.

I called because my garbage disposal was broken. They sent someone out and after only a few short days I had a brand new disposal. The repairman was prompt and very efficient in what he was doing. It was much appreciated.

I have had his company for several years and they have always come through and had great service. Called them when washer failed. They came out ordered the right parts. Came back, fix the problem and the machine is working very well.

Unfortunately things happen in life so you purchase warranty plans as a security blanket...best to have and not need them to need and not have. With that said 2018 has been a crazy year for my household. First our dryer and stove went bad so we had to file a claim which turned out to be a disaster because of the back and forth with the service repair company the warranty company gave us. After all the back and forth we did received a call from the warranty customer service manager (Gavin) who worked with us to right the situation. Ok fast forward two months later our Refrigerator went bad in the middle of a heatwave. Once again called the warranty company to file a claim.

Very Fast and Professional Work on the fixing of my Dryer. Thanks for ALL of your help. Glad, Glad to have this coverage. I believe in getting to the point. All household should have this coverage in place. Hurry, Hurry and get this coverage.

When I place a call for service, I get an immediate response from the provider. I was really surprise that my claim was handled in such a quick manner. The service is done so professional and in a timely manner. I would encourage more people to join them. So far 3 people I’ve told about the company is eager to join and will be getting a contract with them.

Requested an AC service to my home. Paid the $55 deductible and then waited 3 days for no one to call me back. Called them to back to say that I'll use my own service provider since they were taking so long and they said that they would waive my $55 deductible and they would reimbursement the service amount (after they had approved the work). Had paperwork approved and submitted mid July. It's now close to mid-September and I have yet to receive any reimbursement. I have emailed and called a supervisor (Bridget **) 5 times.

My icemaker stopped producing ice. I had a total of nine people living in my house, who were very disappointed. I called American Residential Warranty and was immediately provided with arrangements to have my problem fixed. My experience with American Residential Warranty was extraordinary. The service man was polite, timely and knowledgeable. I have been and will continue to recommend this service to all of my friends and relatives! I saved a lot of money!!

Oven would not heat, American Residential was contracted and service rep responded. After determining that the oven could not be repaired, American Residential make arrangements with Lowes to replace the over the range Microwave Oven. New oven was installed and old oven was hauled away.

The customer service staff is courteous and professional. I was able to establish my claim and given the provider's contact information. The process was done on a timely manner and I am very pleased with their service. This is the second claim I've placed with American Residential Warranty and it is definitely an improvement from the previous home warranty company I've used in the past. It gives me peace of mind to know we are dealing with a reliable company whenever an emergency situation arises in your home.

I was very pleased with the service I received. The timeline was very good and my washer is working very well. The gentleman that came was very nice. He was detailed in what I needed to get it working and how long it would take for the part to come in. I was called back when he was to return. Very pleased with 3 Boys.

My brother recommended American Residential to me at least 3 or 4 years. I was about to cancel 8 mo. later then my Refrigerator & Ice Maker stop worker. I had just had knee replacement surgery, so I needed Ice desperately, so I expressed The urgency of the situation to The claims representative they deployed Sears. Within 3 days not only did they fix the problem, they also defrosted my ice maker and installed a new motor in the water dispenser which was about to malfunction. I was extremely please with their work, response time and professionalism. I high recommend ARW to my friends and have referred, several of my friends to them and they have sign up. I'm a platinum member and I cannot afford getting a new appliance or even costly repairs for them as well, I sleep with confidence and soundly, knowing I'm protected by ARW.

Washer not working properly. Scheduled appointment and had my Mother come to home for service. The time from for service was excessive. Most companies give 4 hour block - My mother was there for 5 hours and then we had to rescheduled because no one to be there for at least another hour. Service came and accessed the problems - It took the office several days after service to offer replacement of repair.

Very happy with the help I received with you all from the time I call for assistance. The phone call was very helpful. Then when they came to put it in they was very thoughtful polite and concern. Discard the old microwave. Very happy with the services

When calling and speaking to customer service representative they were eager to assist and address the process of the issue. They informed me of the nature and what was the procedure to process the claim. I follow up in a few days and customer service representative proceeded to have a washer delivered to my home.

My overall experience with my warranty has been satisfactory, but the only thing is that I feel like when we call I stay on hold entirely too long. One time I stayed on hold for over 45 min. Other than that just make sure the people they are sending out service our area as well.

I was very pleased with the service on my washing machine. When it was determined it couldn’t be repaired I was given an allowance to purchase a new machine. My washing machine was quite old and I was very happy to have help replacing it, as we all know new appliances are not cheap.

This was my first experience with this company. I have had American home Shield for many years. Due to many problems with that company I had been shopping around and shows American Residential due to their good reviews. My thermostat in my home was broken and initially and service provider and they gave me did not cover in my area. I called back and they said they would have to research and see if they could find someone for me to use. Two days later they informed me that they had no provider that they contracted with in my area and that I could contact your provider of my choice and have the repair done out of pocket after which they would reimburse me.

The best warranty I ever had. I love it. Yes I will recommend American Residential Warranty to all I know. A#1. You all do what you say you are going to do, in the time that you all say, you are going to do it in. I LOVE THAT ABOUT YOU ALL.

I had a dryer that motor was bad, they replaced it. I was very satisfied, it just took me a while to get it. Had to call 3 times. Last time I called, I said let me speak to your supervisor, only reason I got results.

I had a very professional experience. Call in place a claim, got call from the contractor. Very professional. Each department knew what the next step was. If you encountered any problem, you could call customer service. The contractors was very prompt and considerate of your time.

I called them and ask them what day did they have open in the morning the day I took and I asked them to give me a call when he was on the way and he did here and said the name of the company he was with and took care of it and I was very satisfied.

The customer service is prompt, understanding, and extremely courteous. They were extremely helpful in aiding my aging grandparents who have been longtime customers. They value loyalty and keep the customer first. I recommend them for great customer care and service.

The guys were very cordial and very professional. They knew what they were doing. They found the problem and corrected it. They were adamant in solving the problem and if I have any problems I would like to have the same two people working on the project at hand.

Very great company, took very good care of me and helped me solved all my problems! Told everybody about them! Very happy!! With a smile!!! Going to stay with them until I die and never ever leave them! Talked to my family in South Carolina and North Carolina about this company and told them how they treated me!!! Isral and Jennifer are the people that helped me! And for them I am so grateful!!!

We have had a great experience with them and we have recommended them to friends and family. The technicians are professional and very friendly. They are always helpful and kind when we call to put in a new claim. We appreciate your business.

Donna was very helpful telling me how the policy of American warranty lets you get your own technician to come work on the item that is broken and we pay and then get reimburse. Very kind and helpful and she took care of all my needs.

My washing machine was broke it was late in the week when this happened. They came out, identified the issue and got me up and running again! This happened some months ago and the washer is still running perfectly. Thank You!!!

They fix it right away, I truly was happy about my ice machine because it’s too hot to be without ice, I have 9 people in my house 7 are kids they take all the ice. I could have kissed the man when he fixed my ice maker, very courteous people, I would recommend them to anyone.

Service was good and polite people. Sears was very accommodating. The people at American warranty were very professional and Sears were very helpful. As my husband is sick and I need the dryer every day, they really did their best at getting out to fix it.

I was completely satisfied with the service. From when I called in request for service everything was handled in a very professional manner, and it did not take long for the technician to perform the repair. So happy I chose American Residential for home warranty.

Washer service and replacement was done in a timely fashion! Great Service! Service personnel did a great job! We did not know what to expect! However we were overall pleased with the service and performance. The service person came out and the unit has a part that could not be replaced, the service dept called back and stated they would need to replace the unit!

I am very disappointed with the service this company providing. After I call with the issue I have with my refrigerator, they gave me my claim number and assigned to some local repair shop. Technician came to determine the problem, and told me will submit report to American Residential Warranty for approval. Week later nothing happen. I called to American Residential Warranty to get the status of my claim, and they referred me back to local repair shop. Finally, after spending hours on the phone, most of the time on hold, American Residential Warranty told me my case now with adjuster. There is impossible to get him on the phone to get status update.

Placed service request on 07-23. Still do not have a washer. First company, ATR Electronics, scheduled and rescheduled 3 different times providing excuses (computer deleted my appointment, water pump on truck broke and then 3rd time just never showed). Called service again while on the phone with a nice gal. She put me on hold, called Sears and returned to the line providing me with the date and time Sears would be out.

I had a plumbing issue over the weekend. First of all they don't have any emergency weekend plumbing contractors. Second of all the contractors I was referred to does work for American Residential Warranty and they still had the contractor on their list. After he called me back to tell me he don't work for them anymore, anytime I called for a new contractor I was given the same person. No one ever tried to call me back to follow up to see if I resolved the issue or help me locate a contractor.

Very pleased with the customer service. From the first experience until the purchase of my washer. The price was affordable and in my budget. I was not pressured or pushed into my purchase. I had the allotted time to go and look. Thanks.

Good customer Service, also call to follow up. After Technician leave, I feel secure when appliances, electric e.t.c. not working properly. That one call do it all. Less stressful. I rest in peace. I just love it. Affordable. Every homeowner should have A.R.W. for security.

I opened a claim for my refrigerator which stopped working - had an appt set-up with a company they work with, service on site. I look up the reviews for the company and they are horrendous. Anticipating there will be issues, and to save time, I call American Residential and ask them if I can use ANY different provider which has better reviews, and they say no.

After our Hot Water Tank went out for good which was when we found out that ARW could not cover it because it was more than 10 years old, we became sad because we had been without Hot Water in our home for sometime, and we had to take our 2-year-old to his Grandma house to bathe on a day to day basis which became very frustrated. But with the help of one of your employees he assisted us, which made everything so much better, knowing that we had to borrow monies that we did not have to purchase a new one, which cost quite a bit.

The employees acted courteous and professional. They did a very good job getting to my house in a timely manner and fixing the air conditioner. They are nice people and were there when I needed them the to help me in the summer heat.

The serviceman was very helpful in explaining to me about the sum pump and how it is suppose to work and the reason why it was not letting water out into the drain but backing up in the house. The serviceman was excellent.

The repair person did a great job. Thank you. I would recommend, American Residential Warranty to other homeowners. Also my problem involved water leaking out on the floor. The repair guy fixed it very fast. I would recommend the company to a friend.

Have had several occasions to deal with this company, all have been very satisfactory. Customer service, explanations, information concerning my problems have all been taken care of in a very professional, courteous, timely and understanding manner. Sheldon, Rebecca, Talya and Donna are folks I have had dealings with and all get 5 stars across the board. I have recommended this company to several people already and will continue to do so with others that are looking for this type organization.

I have had an excellent experience using American Residential Warranty to repair my home appliances. They have been helpful and informative on next steps and the procedures necessary to complete my services. I will be renewing my contract for a fifth year next month and couldn't be happier with this service.

I am 100% satisfied with the way my claim was handled with American Residential Warranty!! My microwave could not be repaired and a cash out check was sent to me right away and I was able to purchase a new one and have it installed right. As life happens my washer went out the same time and it was repaired and is now working great! The customer service representatives were friendly and professional!! I will be recommending this company to all my family and friends!!

I had a great experience. I called in a claim. Customer Service Department told me to call the merchant and schedule a time to come out and repair the appliance. After the merchant completed the job, I gave the person a co-payment, signed and delivered. Easy as pie!

Well trained tech. Very courteous. Did good job. Never stopped working. Did job quick and good. Called ahead of coming. Showed up on time. Like to have him come back anytime for a repair. He knows what he doing. Thank you for the good service.

Our garbage disposal stopped working on a very important event that we had coming up. We called American Residential Warranty and within five days we had a brand new garbage disposal installed!! American residential warranty was very efficient and fast resolving our problems. THANK AMERICAN RESIDENTIAL WARRANTY‼️?

I am a long standing member of ARW. After having dealt with other such warranty companies, I was never more blessed as I was the day I saw America Residential Warranty advertisement on TV. I was so impressed about the same day professional services. I have on several occasions had to call ARW and received prompt same day service. My last experience was, my air conditioner had stopped working. I called ARW and the same day I contacted the contractor and before the close of the next day my home was nice and cool. The system is doing exactly what it's supposed to. Many thanks to ARW.

The air went out and American Residential took care of the problem. My mother is 91 years. It did take some phone calls to get the issue resolved but it was resolved. There was one man who was extremely nice to me; Mr. **. You should have more agents like him.

I will recommend this company to all homeowners. The customer services accident, they handle they claim quickly and efficiently and with no problems. Is a great insurance to have. They provide coverage for everything inside of your home when you can rest assure that you'll be secured.

When I filed a claim a technician came out promptly. He was very knowledgeable. He immediately knew what the problem was. I was very pleased with the technician & with American Residential insurance. When my appliance could not be repaired I received a check in just a few days. Hooray American Residential insurance.

When washer stopped working. Customer service worked promptly to solve the issue. They were very courteous and professional. They called for a repair man and when they weren’t able to fix it. Customer service quickly agreed to replace the appliance.

I called and informed customer services that I thought the warranty prices are too high along with a $55 deductible when you receive a service call. James was very helpful for me continuing my services. He did a very good job.

I needed to contact American Residential Warranty as became DPOA for a family member. The representatives I spoke with over a 3-4 day period were very professional and instructed me as to what steps needed to be taken and guided me through. I even received call backs to ensure that the appropriate steps/authorizations were in place. Each rep. took the time to help me proceed appropriately, without rushing through.

I received excellent customer service when I called about my central air conditioner. I was not on hold for hours, and the customer service rep was very helpful and courteous. Moreover, the repair service company responded quickly as well. I am happy and satisfied with the service that I received from American Residential Warranty.

I was in need of a service call on my dryer. I was apprehensive as totally unacceptable service was rendered by Sears and Home Depot’s warranty group. My call was met with an attitude to get my dryer repaired. I was given a number for the repair company assigned to me and was told they would contact me the next day.(If no call received call AMERICAN RESIDENTIAL). The call wasn’t needed as repair company called as promised and we discussed the issue with my dryer. They have had experience with the issue and were going to order parts before they came out as they wanted to fix the dryer on first call.

I called American Residential Warranty about the problem. They begin to work on the issue, first thing Monday morning I received a call about getting someone out to fix the air and before 1 pm it was done. This was my first claim and it was a great experience.

I was pleased with my warranty experience. They were on time. I didn't have to wait a long time after reporting my problem in my home. Once my electric company came out just to diagnose my issue he actually fixed my problem the same day. Which really made my day especially when it comes to electrical issue. I would definitely recommend this warranty company to everyone.

I'm satisfied with the service I have gotten with American warranty. They always come on and do them with perfection when come. I would recommend American warranty to friends and family. And let them for the years with American, I have a great satisfactory with American warranty.

I learned we had signed up for 3 home maint plans in error. I called ARW to cancel & request a refund. In discussing this with your Rep (Kursha **) she solely convinced me if I were to keep a home maint plan, she strongly recommended I should keep my plan with ARW and why, canceling the others, which I have done. I don't often praise sales people but I must say Ms. ** was knowledgeable and helpful regarding all phases of your firms home maintenance plans and I would highly recommend her to supervise and training program you might have for new hires or even a refresher class to older employees.

I needed my lights to work in my front yard and back. The electrician that came out. Fixed the problem and changed the light switch in the front and back yards. I’ve had not had a problem since. The man was very polite and professional. He gave me a receipt for the money I paid him. If I ever need help again. I will call American Residential Warranty again.

I’ve been subscribing to ARW for nearly two years and would continue to recommend them to others. Over the past two years they’ve repaired several items and when that wasn’t possible they replaced the items in a very timely manner.

My wife and I like the fact that American Home Warranty has automatic withdrawals to make monthly payments. Courteous repair technician. Technician explains what was done during repairs & give instructions on how to maintain product.

This company has really good customer service. I never have to wait on hold long and the representative is always pleasant and helpful. The response time to repair calls are also very quick. I am pleased with the service and would recommend.

When my disposal went out I called them and they were very nice and polite and caring. Concerned about my problem. The man that repaired my disposal was very knowledgeable. He continued to work and not mess around. He even cleaned up after himself that was great.

Enjoyed working with this company so far... it is the best we had in years. I would recommend it to family and friends because of your excellent customer service, and the promptness in executing the problem.

I made a claim with ARW company for my ac unit. They first advised me that it'll be taken care of. They put me on hold to tell me there's no contractors in my area and that I would need to find a contractor on my own and they'll reimburse me minus my $50.00 deductible. I was also notified that it'll only pay $500 of repairs, but that's not what I was advised not told when I initially took out the agreement.

The first time I call the person was nice but info she gave was incorrect. The next time I call the young lady went a step further and check with her supervisor and I am glad she did because she explained to me which was correct info.

Water heater went out 2 weeks ago. No one as called me back, I would like to know why. You did great on my a.c. unit but very poor on my hot water heater. I called a doz. times, no one as called me. I had to call some a help me!

Great experience. Service the next day. The guy that service came out. He got it back running. Hopefully it stays fix. But he said if I have any more problems just call back. Great consumer service. Thank you for all you.

ARW called as soon as they read the review.. they sorted everything out and the following day the repair was done. So happy with Gavin for handling everything and being so nice about it all. Happy lady!

I was referred to American Residential Warranty by a co-worker who has utilized their services for many years. Before contacting ARW, I compared their services to other home warranties, and ARW's offered more coverage for less money than the others. Since enrolling with ARW, I have utilized their services twice; once for my dryer and once for my dishwasher. Staff was very courteous and for each service call, a technician was scheduled the next day, parts were ordered and installed the same week. Technicians accommodated my schedule and kept line of communication open to inform me of when parts were ordered, when it will arrive, and when they will be back to install the parts. I will highly recommend ARW to others.

I am satisfy with the company. No complaints. I been with the company for a long time, they fix my dishwasher, microwave, plumbing, washer and dryer, electrical problem. Also when they have issue where they can't repair the issue due to not able to get the parts. I was issue a new microwave. The Customer Service are very polite and courtesy.

Called in repair 10 business days ago. After holding on the phone for 60 minutes I was transferred to the department who found contractors to do the work since they didn't have one. This transfer took 70 minutes. They suggested I find a contractor and I told them this is their job and why I pay them. Friday I called again and talked to a young man who said he was in plumbing but he would expedite my claim to the "garage door" department and he would call me at end of day. Today is Tuesday. I'm so upset, I pay these people every month faithfully and I'm paying for a service they cannot provide. Surely this isn't legal.

This company has a great sales team that makes this company seem like they are the gold star. However, when it comes to filing a claim - it's a nightmare. I had an air conditioning unit go out during 102 degree weather. I called and they gave me the company's name and number with whom I should deal. I called them and was told it would be "the following week" before they could come out. With 102 degrees, that was unacceptable so I called ARW back. They told me to "go ahead and call someone else to get it fixed. Follow the procedures of emailing for approval and then sending invoice for repairs." After 3 attempts, I still have no answer and have spent almost $500 on the repair. (Which by the way is the max they will pay for AC repairs in a calendar year.) I highly recommend that you shop elsewhere for your home warranty.

I must take this time to admit that American Residential Home Warranty read my complaint and immediately contacted us by phone to make things right. A Big Thank You to Gavin @American Residential Home Warranty Company for the prompt phone calls and righting a situation that I knew for sure was a disaster with no positive outcome. It is all about Customer Service and they hit a Grand Slam on this one. We are happy customers and would highly recommend this warranty company to strangers, family and friends. Five thumbs up!!!!

I have called Residential Warranty several times, the only issue I encountered was dealing w/ my stove. The time it took to settle my problem took longer than it should have in my opinion. My home is 45 years old & a warranty is very necessary. Also I am pleased w/ the payment arrangement.

My a/c unit went out on 7/5/18. I called ARW to make a claim and was provided with 2 vendors who stated they didnt not service Atlanta. So I had to call a 3rd time after waiting on hold for 30 min and had the rep to call the vendor before we hung up to ensure that they could service my area. Well the gentlemen came out on 7/6. He literally stayed in my home for 5 min and indicated my air conditioner was locked and it would cost over 1800 to repair. I asked him if he would be calling it in AND he indicated that he didnt feel like holding on the phone and was busy. So I was dismayed and shocked by this buffoonish commentary and I called to communicate what their vendor had said and was told they could not move forward until they received his call.

Replace garbage disposal: The technician was professional and efficient in making the repairs. The technician was prepared in having all equipment with him when he made the call. We were notified that he was coming and was prompt. We did have to wait a couple of days to get the issue fixed due to the holiday.

I have had this service for more than a year and I am pleased. I’m taking my payment every month i have not had any issues. The only reason I give this rating 4 stars is because most of the time I have to find a company on my own. Recently, I had a issues and had to pay out of pocket but I had no problem getting reimburse. The check came quickly.

Was really good at getting our air conditioner fixed. Willis and son was so nice to us and went out their way to see we had air. I am very satisfied with the way our claim was handled. I highly recommend American Residential home warranty.

I have nothing but good news to describe how my claim was handled. I had given up on being refunded but your Representative named Grant did not give up. He stayed on my claim until he got it resolved. Thanks to Grant and the American Residential Warranty family.

Refrigerator repair - The repair man was excellent however it took 2 weeks to get the part a simple plastic water tube. There is broken crisper drawer. I was told it was covered to be replaced but the tech said they do not cover such things.

We have been very pleased with your company and the employees have been very helpful. We have a bad experience with one company, but other than that everything has been fine. We appreciate everything that you have done. Thus far everything has been. We have recommended two friend that have it now.

Put in a claim for my washing machine. After they sent two companies to fix my washer it couldn’t be fixed so they told me I need to go get a new one and they would only pay a fraction. I’ve been waiting for this check for three months and every time I call the customer service department I get a different story. What company. Please beware of this company. DO NOT TRUST them!!!

Thanks American Residential Warranty (ARW) for sending a professional, well trained plumbing company to fix my bathtub leak. My problem was diagnosed and fixed within an hour. ARW promptly followed-up to make certain I was satisfied with the work performed. Please keep up the great work!

American home warranty, (to me) was a very pleasant, and exceptional experience. My plumbing problem was repaired in an untimely manner. From the beginning to the end. When my plumbing problem was first reported, I was treated with professionalism. The person that, answered my initial call was most pleasant and patient. I was assured that my problems would be fixed. I was also impressed with the contractor. He was pleasant and professional, in my personal opinion.

My experience with my current issue was great. I feel very satisfied with the outcome of my claim. The process was quick and easy. I don't see where there could be any improvement in the processing in my case.

The two men who responded to my complaint arrived very fast and within 20 minutes our garage door was back at 100% performance. They knew just what to do, were friendly and efficient. I am happy to be an American Residential member. My cost for this 200 dollar job was only 55.00 as promised. Thank you American Residential Warranty.

On all fronts, far exceeded my some 30 years of 'service' with American Home Shield. Was not put on interminable hold like AHS which I finally had to fire after using them in CA and LA on residence and rentals over the years. Prompt, competent service providers.

Jacuzzi Coverage - We were having an issue getting a company to come out through ARW. After dealing with this for several weeks I got in touch with the company and talked with Yoldine. Yoldine was very professional and went above and beyond to help take care of our issues. Thank you Yoldine!

I would say each time I’ve had to report an issue to this company I’ve gotten courteous customer service. Unfortunately sometimes it’s taken longer to rectify some of my service calls than others but for the most part, I’m satisfied with the company because they’ve always rectified the issue.

Our washer stopped working all the sudden so I used the American residential warranty. I was reluctant to opening another account with the home warranty companies because it never benefited me and when I would try to use the warranty I would pay the service fee and it wouldn’t be covered so I was out of more money than necessary. But after reading the reviews on American Residential Warranty I thought I’ll give them a try which brings us back to the washer issue... After they sent the repair company to my home to check it and I paid the service fee, come to find out that it was unrepairable so I was like here we go... To my surprise the home warranty company offer to pay up to $450 for a new one or send me a check to help toward buying a new one! I was totally surprised and it brought my confidence up in this company. I would refer them to anyone and everyone! Hands down they are the best Home warranty company I’ve heard of!

I specifically purchased a policy where my main appliances were to be covered. I even upgraded to the Platinum Premier Plan where my policy specifically said my Water Heater is covered. The repair person came out and said I needed a new Water Heater. However, after paying into my warranty for a year, my very first claim was denied! Even though my policy specifically covers my water heater, I was told that because I didn't upgrade to the next level of coverage (apparently there are several levels of coverage to really truly cover your appliances), the specific reason for my water heater going out is not covered. They did not even offer to pay 1/2 even though I have paid into this warranty for a year, I now get nothing and have wasted a year of premiums. I DO NOT RECOMMEND THIS COMPANY!

I have 2 things going on. My call was taken care of in a timely manner. The contractor got back to me shortly after, and scheduled a time convenient for me. Very professional, called prior to showing up. Explained everything, replaced everything very quickly. I would highly recommend!

The service rep was very courteous and knowledgeable about the problem with the dryer. He repaired it quickly and it has worked great since. He answered questions I had in a very professional manner. I would be happy to recommend ARW.

Customer service was very good. The gentleman was on time as he said he would. To me that says lot. I would recommend this company to other. Should I need American Residential Warranty again I will be calling them again. Thank you very much.

When filing 2 claims, ARW made it easy and efficient. The contractor for both claims were scheduled in a timely fashion, though there is not much flexibility in time slots. My stove was replaced and my dishwasher parts were ordered and fixed. Overall, good service.

Very prompt and pleasant response. Would highly refer to others, family and friends. The response time is very fast. The company that comes out are very timely and professional. So overall I would say this is a very good company to be associated with.

I have the highest praise for ARW, when I called to make a claim the service was set and the gentleman was on time. He went straight to work and he had my ice-maker working again. The service is really better than some of friends, I keep telling them they need to change and sign up with American Residential Warranty. I would recommend ARW to anybody who will listen to me.

Microwave stopped functioning, it would run, but would not heat. You arranged for a repairman to come out. He could not fix the problem, he kept checking the same thing over and over, went to get parts, finally he ordered a part and it took 8 days to get part. When he installed the part it failed to fix the microwave. Personal opinion, he did not know how to fix it. My Wife ask him if it would not be cheaper to replace the microwave via replacing expensive parts that fail to correct the problem. His inability to correct the problem has no bearing on American Warranty.

I was please with the work that was done on my washer dryer. He was on time, very professional and would recommend American Residential Warranty to anyone because I am please with the services. I got very happy.

I am a new homeowner and when I was looking for a insurance company American Residential Warranty came up as 4 stars. I moved forward with becoming a new customer. Fast forward to summer my AC unit went out. A new AC was not covered but they offered to spend a check around 530 to help with repairs. I still haven't received the check. Just to set up a claim took me three tries once online and twice over the phone. I've sat on hold for about an hour. Once I called to check status of my claim and someone picked up and disconnected call after I was on hold 45 min. Their customer service is horrible and I will not renew next year.

Did not have any trouble at all. The people are fantastic. I did not have to worry about a thing. The job got done with no complications at all. All I did was call them up and they took care of everything.

I recently submitted a claim request to American Residential for my downstairs air conditioning that was not working. A repair serviceman was at my home I believe the day after I called. He fixed the AC in a couple of hours. He was so polite as well as professional. I am so pleased with the company they sent which was Gray's AC Service & Repairs. He was also very thorough, making sure that the AC was cooling properly after he repaired it. I am really exceptionally pleased, as well as the AC has been running perfect ever since.

I called American Warranty at 8 A.M. The tech. got to me at 845 A.M. Fixed the AC in 20 min. Great work! I would recommend very fast to a friend. I have never at a tech. work so fast. Very nice and professional. He check the all my AC. Thank you.

I am in customer service industry and we get some of the most vocal people. We started out with a tech showing up for water heater. Miscommunication on tech's part about age of unit. Got that straightened out but we are down replacement, so for the amount of the job I will be out of pocket 515, that is the 800 quoted me and 285 (minus 55) from ARW. I have spent the better part of 2 days on the PHONE, ON HOLD. Waiting for representatives to either connect or call back. Having to wait upwards of 45mins to get nothing in return. 1 instance was a 48min call back with no one but an open line to the call center hearing the whole room talking with me "YELLING HELLO", to no avail. Awesome routing there. I called on my second line yet again 40mins+ to get called back.

When I called in for a claim the representative was very nice and knowledgeable. She filed my claim and got me on my way in a timely manner. The technician was knowledgeable and nice. He repaired the problem in a timely manner.

Residential Warranty customer service was great, friendly. They helped with my a/c problem. The tech was on time and provided good service. I would recommend this company. You will be happy. Good, good, good, service. I am pleased also.

My experience thus far with American Residential Warranty has been great. They have provided me with great customer service and solutions to items that I needed to be repaired. They go out of their way to make sure that their customer's needs have been met.

American Residential Warranty... sucks. Two months of broken dishwasher, then they say they will not repair and offer my $65 net to go towards replacement!!! See you in small claims court. We have a 4 year old Samsung dishwasher that started to leak, called for service, took ages to get a repair set up. The technician they sent was a TV repair guy!! Who did not know how to turn the water off, nor how to "unplug" a built in dishwasher. He took the part number... that had already been confirmed BEFORE this visit and said he had to order parts. HE DID NOT EVEN INSPECT to see where the leak was coming from.

I have been with the company a long time but recently they cannot locate me a plumber who can solve the problem. My problem been going on for 5 days. A plumber came out said he didn't have the tools to complete the job. The next one didn't care whenever he came out. I was later told by one of their employees I could go to the Attorney General of my state or do whatever. What the reason having this ins.

He was really nice and helped me understand that there was nothing wrong (Ice maker). That there was just a switch flipped that was causing the problem. Because of him I now know what to do if it happens again, but also I know who to call if it’s not that.

I have required two surgeries in the last year and not been able to work and have three to go so I was looking around to see if I could find a plan that was cheaper than mine but had the same benefits. I was told by the salesperson that this plan was very close to what I had and that they were so much better than the company that I had quick service blah blah blah and so much cheaper. To make sure I wasn’t being lied to that this plan was very close to what I have and they were so much better than the company that I had quick service blah blah blah and so much cheaper. To make sure I wasn’t being lied to I ask I ask for a copy of my warranty to be sent to me not just emailed as I have very poor vision and have trouble reading the print on the email version.

I was very pleased with my experience with American Residential Warranty. Staff was very polite and professional and answered any questions I had. The only thing I didn't like was in their TV ad they portray they come fix your problem the same day. I had to wait 4 days before they came and fixed my washing machine. Even though it was not an emergency I feel their ad should depict it may take longer unless it's an emergency.

When my refrigerator went out the service I received was prompt. They made sure that there were several recommendations for technician to come to my home. I also appreciated that American Residential Warranty returned a follow up services call a week later.

I had a great experience with your company. My washing machine broke and within a week it was repaired. The customer service agent was extremely patient and helped me out too. I would recommend all my friends and family to use your service.

Paid $74.95, my understanding through 25 calls and emails the $55 would be waived and we would be reimbursed for the 19.95. Upon of receipt of the company on June 5 2018 they totaled 400 for reimbursement. 125.00 service call and the 55 for deductible. Amount 275.00. Were not what we were promised and no one response. After 3 emails and 25 calls no resolution. My thoughts this company does not live up to what was promise and a waste of money.

I feel the assistance received was rectified within a timely manner. I did receive follow up calls and once I was able to reach the correct department I was accurately informed about the status of my repair. I would recommend service to others.