ARW Home Reviews

I had my washer not working and call American Residential Warranty and send someone to get my washer fix. Did a very good job, I would recommend to my friends. This American Residential Warranty it's a very good plan for my house, and I also have warranty for my computers, laptop, at a very good monthly payment.

I had to have my electric range replaced, due to not able to be prepare. The response from the company was done quickly without any problems. I received my check within 5 to 10 days. Therefore, I was able to get a new stove before Christmas. I am a very satisfy with the service of the selection of repair-representative and customer service representatives,

Our over-the-range microwave had to be replaced and I completely forgot about our warranty. Thanks to them calling to offer electronics coverage, I was able to get reimbursed for our microwave. The whole process took less than twenty-four hours and a check was in the mail! Thank you!

I really like my American Residential Warranty program. In the last few years they have saved me a lot of money on home repairs. Their service is fast and always done correctly on the first visit. I also like the ease with which my appointments are made, just one easy phone call.

I was always very pleased to do business with ARW. They were always prompt with addressing issues in my home and their contractors are top notch. I would and have recommended them to my friends and family. It is not every day that you find a business that is completely honest and trustworthy like this company is.

Why am I the Customer having to find businesses that will accept your services. I came you to get it fixed, and I am told that I have to find someone that will take a contract with you, and most services say they want nothing to do with a warranty unless its from the manufacturer. I spend all my time looking for someone to take your Warranty and it is turning into a nightmare.

Had a great experience. Wish there were more vendors in your program. I had to hire my own vendor and then put in for refund. The customer service line was awesome. They took my issue and made me feel important.

I were very please with the service that were provide on my stove. The repairman very caring and order the part ASAP. He call to see what will be a good time for me so he could repair my stove but anytime were good for him so call him when I get home.

Every time we call we get great service. The techs are super. Customer service reps like Grant are super and very professional. Wonderful product. Great Service. Good Representatives. Great Price. I would be more than happy to recommend 1000 friends or more.

I have been with ARW aka (American Residential Warranty) for several years, now. They have responded promptly to a few of my claims. So, I have had great experiences with them. I have recommended them to my friends. My latest experience was my washer. It was not working properly. They found a capable tech to come out and fix it.

After submitting a claim for a broken washer in mid November, and being stood up by the repair person (contractor) 4 times, I was totally frustrated (had been on the phone for over 30 minutes while at work). It was only after speaking with Mr. James ** (who was initially reached in error) did things change. Long story short... Mr. ** resolved this problem way beyond my expectations. He went well beyond his job description (I'm sure) to get the resolution I had been trying to get since mid November. Thank you Mr. ** for your dedication to your customers!! Everyone could learn a thing or two from you!!!

The Technician that was sent to my home was great, help fix the problem immediately and even cleaned up around the area that was damaged. He was a very informative and gave us useful information in regards to our AC unit. He was able to completely fix the unit and clean up within 2 hours which was amazing.

I was very satisfied with the work done. They fixed my air conditioning and I was very pleased. I will call them for their services again. I really appreciate the work that these guys put in to make sure that I had work air.

I did get a call from the company and they looked into my question and concern and did note there was a mistake and did refund us some of the money we had to spend out of pocket. I would just make sure anyone looking for home warranty with any company do ask the correct questions, because this info is not just given to you which might leave you in a bind

The plumbing company Laszlos that did our repair was great. Would recommend him and will use him again. Friendly, prompt and professional. Very reasonable priced for the difference we had to pay. He explained everything in detail made sure it was working before he left.

He came right out new motor. A-ok fixed it.. This is the first time I had to call to toilet drain. Actually it was the first the air conditioning. The second time very good service. No complaints. Thank you very much...

We are very happy with American Residential Warranty, since they worked fast as soon as we had a problem they made the right contact to get it fixed and have been on top of it to make sure we are satisfied.

The company does what they say they are supposed to do. We are pleased and it does give peace of mind. The deductible is sort of tough, but on a cost basis, it's definitely worth it in my eyes. I do like how the monthly premium can varies on what you may or may not need in regards to types of appliances needed, etc.

The service man were very knowledgeable about what was happening with my heating unit. He performed test after test to determine how to repair the problem. Excellent. I hope that you continue to used qualified technicians to repair any problems in my home.

Heating, furnace fan motor - My experience with the company you sent out were very polite, courteous, and told us when it would be fixed and it was. I would give them a 10 with a 10 being outstanding. I would recommend American Residential Warranty to all my friends.

This is our Second Warranty company and we have been EXTREMELY happy with them. We always tell our family and friends about them. There is never a fuss just call and they find the people who come to fix our broken home. We have had micro fixed and our Pool heater to mention just the last two. It's more than worth it.

The repair man was polite courteous, knowledgeable and on-time for the appointment, that he gave. He saw that I did my hardwood floor and put on shoe protectors w/o being asked. I have had positive experiences each time I had to use the Home Warranty Service, as a single Mom... Thank You!!!

I have been a customer with American Residential for many months. Have called in several claims which were promptly met and attended to. Their service is adequate, precisely, and very professional. I would easily recommend them to a family member or friend. Three of my claims were my dryer, refrigerator and sink. I received a new dryer. All new parts to my refrigerator and a very nice sink accessory. My financial status has been downgraded but I still plan to put American Warranty in my budget.

Happy with the service, hopefully they can improve the waiting time when call them and wait for them to answer. And give you the authorization number and company that gonna fix your appliance. Everything else there good. I'm a customer for a while now.

My experience with American Residential Warranty in the past year has been delightful and affordable. Customer Service was excellent. Technicians were very helpful and knowledgeable for repairs that were needed for my home. I would recommend them to a friend.

We bought our first home this past summer (2017) and we opted to go with American Residential Warranty and their premium warranty with coverage for just about everything. So far we have made two claims and both were taken care of in a timely manner. The technicians they sent out were good as well. We got a check for $400 to replace our malfunctioning oven and while that money did not totally cover the purchase of a new oven it was WAY better than nothing! I am confident that the warranty coverage will have paid for itself before our year-long term is up and what else could you ask for?

Whenever no matter what situation they respond quickly and do a very fine job, respectful and responsible. They also clean after themselves and make you feel comfortable the way they carry themselves. I highly recommend. I have used another company and I recommend this company highly. If you are in need of a warranty company please at least try them. You will be satisfied.

The company that came out went above and beyond to make sure the job was done right and made sure it was running properly before they left. They came in, was very concern about the problem we was having and the next day they call to make sure everything was still running fine. I would suggest American Residential Warranty, to anyone that has a home and would like to set back and have no worries about your appliance, electrical, and plumbing, so good luck and make the best choice America Residential Warranty.

My wife have had a plan for the last 3 or 4 years and have used it 3 or 4 times. We normally find her own repairman, as we live in a rural area. They have paid very quick on all the claims. The claims were made easy by their staff and they were very helpful and courteous. Have recommended this plan to several family members and Friends.

American Residential Warranty has given me peace of mind. Before I purchased the warranty, I had a water pipe break in the middle of the night. I didn't know who to call and got conflicting info on who to call and who not to. Now I make one phone call and I am directed to someone who will promptly take care of my problem and I know the job will be done right at a fair price.

The electrical work that was done met my expectations very well. Would definitely use them again if l had another problem. Very nice, and professional. They worked with the problem until it was concerted. Would definitely recommend them to my family and friends, which l have done.

I am calling for the first time to make a claim and was told I have to wait 2 to 4 days before they can get someone to come out to my house. This is not acceptable. The holidays are around the corner and they are not sure it might be longer.

Initially had major difficulties when submitting my claim and decided to cancel my warranty contract. However, after speaking with Jackie a customer care representative in the corporate office I was reassured that any future problems I may experience with filing a claim would be addressed and timely resolved by contacting the corporate office. I would like to add that I spoke with several representatives in the corporate office and found them all to be helpful and responsive in helping to bring this matter to a satisfactory conclusion. I am trusting that I made the right decision to continue my contract with ARW.

Dryer - I got a call saying that they would be here about 15 minutes. He got here in 20 which I thought was great. He got read to it, found the problem, fixed it in a matter of 20 minutes, he was in and out. The only thing I didn’t like was he didn’t hook up the dryer vent back up and put the screw in but that was no biggie. Thank you American Residential for proving to me that you are a very good company to deal with.

The lid will not unlock after the wash cycle is complete - this is the second occurrence within 6 months. Finding it difficult to schedule a maint tech to fix the problem, Chris suggested a new machine be delivered. GREAT CUSTOMER SERVICE!!!

Service was 5 star from start to finish. Response to call was timely and courtesy. Would recommend to family, friends and Or enemies. Thanks again for being there for me. Need to get set up with heating & air conditioning company in Colbert county, Alabama.

When I first called ARW, the fact that I had NO working toilet in my house was considered somewhat an emergency. I was immediately referred to Hudson Enterprise Plumbing who came out within an hour even though it was late in the day and fixed one the same night. Upon my second call I was once again treated courteously, referred to the same plumbers who came back 24 hours later and fixed the plumbing to both the bathtubs and the other 2 leaking toilets. Overall a very easy & pain-free experience. I have used ARW's services in the past when my A/C died in the middle of summer and before that when my hot water tank refused to produce any hot water in the middle of winter. Service has always been quick and efficient and I would recommend them to anyone looking for a home warranty company.

My decision to choose American Residential Warranty was extremely wise. My first claim was quickly resolved! I am definitely recommending to neighbors and friends. Customer service was efficiently with returned phone calls and follow up emails to ensure my total satisfaction.

Excellent job. Had no problems. Everything was fixed. Contractor came out at a decent time. He was very polite and professional. Company was very professional. They called before they came out. Company arrived on time. Had no problems with them when they can. They cleaned up after their self.

They replaced the wires in the attic that burned due to an electric short in the heating system. Did an outstanding job. Thank you. I would recommend to a friend which I have already done. I will give him the information this weekend. I told him that he would be very happy with you all. His name is Tim **. Hope this helps you all. Thanks again.

The service man that came Arbery address was Very professional in all of the services provided. Thank you for all your help. I would very much recommend American Residential Warranty to anyone who might ask about the services that you provided.

So far my evaluation of American Residential Warranty is very good. My claims have been responded to promptly and the technicians have been most professional and friendly. Therefore I have recommended the company to other friends and family. I like that the company policy precludes increases of the original contract rate due to frequency of service calls, unlike some home warranty providers. Keep up the good work and I will continue our relationship.

My experience with American Residential Warranty is very important to me. Customer service was a nice. Gave me a professional heating cooling company that came out ASAP to fix my heat. Experience with Consumer Heating was very professional, on time and friendly and explained everything to me. American Residential is there in a time of need.

Repaired heater and stove within 24 hours. That was a blessing because it was cold. I will recommend American Residential Warranty to my family and friends. The technicians was great and knew their job well. Thank you to this great company for your great service. Continue on.

I am very pleased with the service provided by the technician and the American Residential Warranty. I would recommend the services to any of my friends and family. The customer service was exceptional and have enjoyed speaking with many representatives.

I had problem ordering online, I was lucky to get on the phone. Chloe ** she was the best. She took her time and after she try few times and about 45 minutes later she was able to order the oven for me. She need to be recognised for the good work. Thank you.

Had a leaky hot water heater. Came out right away with a great plumber and solved the problem right away! Great experience. Very professional! They worked fast and found the trouble right away. A $200 bill covered with the modest deductible. I highly recommend this coverage. Easy to sign up and already saved $150.

American Residential/the warranty group home warranty company has failed to provide me with a repair on my stove for the past three weeks. They keep giving me phone numbers to local contractors to make the repair and when I call their contractors they refuse me service. I'm shocked that a home warranty company have their customers do their footwork for them and why the contractors they refer do not want to have anything to do with them. I've contacted three different contractors that were referred to me by my home warranty and none of them want to deal with this company. This has been my experience with the customer service of this company or better way of putting it would be the customer service is nonexistent. I guess having their customers go without a major appliance for three weeks is an acceptable practice.

Call Mark in resident warranty because I add a plumbing problem which I call the American Residential Warranty. They recommend plumbing service to me. There did a wonderful job. My plumbing is all good. They were on time and efficient and my home. Thank you American Residential Warranty resident.

Service was exceptional. The company personnel were very polite and performed the work in a timely fashion. I would not hesitate recommending this program to my friends. I have used this service on 3 occasions and the repairs were made without issue.

The A/C went out, a quick phone call to ARW, and the contractor was calling 10 minutes later. They were out the next day, with an easy resolution, and a cool house. I have used many warranty companies, but I would say that American Residential Warranty are very easy to use, and very convenient.

I called for a plumber to fix a garbage disposal, was told they didn't have any in my area. Also was told I'd have to find my own and they would reimburse me. Had to mail a copy of the invoice to them and have heard nothing. ARW is supposed to have contractors in place when I call for assistance, but they haven't kept their end of the agreement, and their customer service is very poor in taking care of these issues. Have been a customer for 6 years, but won't be for 7 years. Anyone out there who is considering this company needs to save their money for another company who will honor their part of the agreement.

Ac repair - The service was outstanding. The repairman was very nice and he explain everything he did. The agent at American Residential explain everything that would happen and was very nice. I would recommend American Res. Warranty to my friends. I got everything they said I would get.

After the dryer repairman had three visits to my house, each time ordering a new part, at the end he said it was unfixable. He called your representative who immediately said, "Absolutely. Let's go forward." I called him back with my Visa for the difference and said do it please! Plain white, no frills dryer and it was done! Thanks!!

The technician was name Jim, and he was very familiar with furnace repairs. Jim informed me of his findings and advised me of what need to be done and when he would be back to complete the work. He came back in the time he stated and completed the work. My furnace is working good and I am please with the repair.

I’ve been with American Residential Warranty ever since 2012 and I’ve gotten nothing but the highest customer service ever. I will rate them a 10 out of 10 and I will refer all my friends to be a part of American Residential Warranty. I love it.

The persons that came from Southern Comfort were professionals, answered all questions assured me my Air conditioning unit would be fixed and what the problem was. They had to repair the motor which took a few days but was able to do it that following morning.

We will never recommend them or buy warranty coverage from them again! After waiting about a week for them to send a technician we were recommended by them to find our own technician and pay out of pocket and assured us we would be fully reimbursed. Three months later they haven't approved our claim fully and say they cannot cover us due to the age of our water heater. Then why have warranty coverage in the first place? By far the worst company in the industry we had the misfortune of doing business with.

I have no problem with American Residential whenever I need to use your services. They take care of thing right away and so far your contractors have been good. I love American Residential and I recommend you to everyone I know.

The Best Customer Service Awards goes to Mr. **. ** was calling to follow up with me on a totally different issue. Once I explain my situation to him, he sprung into action and researched my issue. He resolved an issue that I had for over a month less than 24 hours.

I am extremely disappointed in the service provided by American Residential Warranty. I purchased coverage primarily for my heating unit. I explained to the salesperson what my unit consisted of. Months down the road, I have an issue. I call in to obtain support, and they inform me that my heating system is not covered.

Just letting you all know I'm always satisfied with your customer service and the agency you all recommend. The response is always next day service and vendors always call when en route and always on time. American Residential Warranty always call after to make sure I'm satisfied and service was done. Thank You All so much.

I had a emergercy situation that needed attention on a Sunday which result to me calling a emergercy plumber not affiliated with American Residential Warranty because they did not have anyone available. Overall the customer service I received was great and they stood by their word to reimburse me for the work done that I had to come out the pocket with.

I received a new washer because my old washer could not be repaired. I LOVE my new washer. It is larger and more efficient than the old washer. Working with American Residential Warranty has been great. I am very satisfied and always tell my friends about this company. I have recommended this company to several of my friends. Thank you again for great service.

Filed claim 07-12-17 and was completed on 09-18-17. ARW ended up replacing dishwasher, I had a black top of the line Kenmore, and it was replaced with a White PGE cheap plastic looking noisy, single wheel instead of dual double. I was told when I put my complaint in I would receive a call from management and I am still waiting. I am canceling service with ARW. I would not recommend.

I was having some problems with my work orders. Chloe was getting off for the day. She promised to get in touch with me, first thing in the morning and she did. I was having one of them days when everything wants to break down. When you planned for your family to coming down. Chloe was very polite and listened to my problems. Chloe getting the problems fixed. I would recommend American Residential Warranty. Thank You! Chloe **. You’re The Best!!!

Electrical work on the washer/dryer was professionally done. The technician went to work as soon as he arrived. I was very impressed with the technician. He only accepted cash, which we don't always have. We do not keep cash around the house. This was handled. This is the only thing, which is not a big thing. Again, very professional work.

Filed an emergency furnace claim. NOT ONE CALL BACK! Although I waited 2-3 days which was an emergency due to a gas smell in garage NO ONE BOTHERED TO CALL ME BACK! The automated service gave me the runaround when I tried canceling policy. I will not pay another dime to this company! It is a scam!?

My a/c made a metal rattling noise one evening and a tech close by my city came out but it was late afternoon. It happened to be the blower wheel (wore out). He did not have one on his truck (the size I needed). He had a job the next morning (an emergency) but after that job he went to the maker of my a/c warehouse and picked up the wheel and came back. He was very efficient and kind. It went smooth considering it was tremendously hot for two nights. Everything works great now!

My experience with American Residential Warranty was/is great. I can honestly can say they are pretty awesome. I would recommend American Residential Warranty to a friend or family member. So keep up the great work. You all are doing and make more happy customers.

I have been with American Residential Warranty for several years, and I have had excellent service with them. They are quick to find a repairman to fix my problems. As advertised, I pay a small service fee, and the work is completed. I've had two occasions when my appliances could not be repaired, and ARW replaced the appliances. I recently signed up for their Home Security system, and have not needed it yet, but feel confident knowing it's there.

Alexia - Her customer service was on point. She understood my frustration and my pain. She continue to check on me every day until my problem was resolved. I really did appropriate her customer service skills. She deserves some day's off for putting up with me being so mad, she really calmed me downed and helped me out.

We have had American Residential for 4 years. We had issues with a dryer and the technician "fixed" it only to have other parts fall out. Between ARW and the technician nothing was done and we ended up just buying a new dryer with no claims to ARW. August 23rd it was determined that the Water Heater would have to be replaced. I received an agreement number and was told in 7 to 10 days I would receive $450.00 toward the replacement of the Water Heater. 5 Phone calls and 6 weeks later I still have not received any payment and have been told twice for two weeks that it would be sent express mail and I would receive it on Monday, Aug 25th and then again last Thurs. to expect it Oct. 2, 2017. I have been put on hold almost every time while they look into it but no one has an explanation as to why the check wasn't sent the 1st 10 days as promised.

HVAC was not working properly. Called ARW and the hold time was less than one minute. The representative matched me with a company in my area and I was able to make an appointment the very next day. ARW contacted me several days later to ensure that the work was completed to my satisfaction. Extremely satisfied!

The cables that operate the garage door came unraveled and therefore unable to raise door. The repair company (5-Star) made immediate repairs. When they arrived the individual immediately knew what to do without hesitation, very knowledgeable in this type repair. Also checked others aspects of the opener.

Everyone who came to work was very polite and professional. Always cleaned up and left things as were found. And things were repaired to my satisfaction. Thank you!!! They had to replace my microwave. A check was sent and I picked out one I wanted. My dryer was fixed in about 30 minutes.

Repair to my cooling unit was handled quickly and with the most professional repairman we've dealt with. The repairman was very knowledgeable and provided us with information to aid in the longevity of our unit. I would sincerely recommend this company to my family and friends.

My experience with this insurance company, this is great. I would recommend this to friends and family. You can't go wrong with this insurance. They are always on time and they are friendly. I just want to say thank you for your service, and I will continue being your customer.

American Residential Warranty quickly provided me with service on my refrigerator. The specialist who did the repair worked quickly and diligently and was able to repair my faulty refrigerator and I am still satisfied with the job done. A job well done.

The service was great and everything was completed that needed to be done. The issue was count and the experience that we had with the worker was quite enjoyable with laughs and jokes. The worker was right on the job and did not take a long time completing the task.

Our dryer wasn't drying the clothes in a timely manner. So contacted American Residential Warranty for service, the technician was an awesome person. Very professional and kind, he found the problem with the dryer. It was a bird in the vent. Thank you for the great service.

Frigidaire: Fix everything works good and the washer. Yes I will tell a friend they did everything fast and did what they say they are going to do and work with you on your payment. They do not let you down. The people are good to work with the plans are good.

My claim was reviewed at several levels, then a delay by heavy scheduling and my actions, we could not be happier at the final result. At all stages your staff were helpful and courteous. Thank you. Have good days and better time off.

Professional, nice and got the job done. Due to bad weather state of emergency on my initial repair date we had to cancel which was handled in a very professional way because he was willing to still come out in bad weather. Next day he was on time and took care of my issue in no time. Thanks.

Have had the home warranty coverage for several years and any claim I have made has been handled with exemplary customer service. Have never had to wait for any extended time on hold and all claims have been handled expediently. I would highly recommend American Residential to anyone interested in acquiring a home warranty.

On Aug 2, 2017, I contacted ARW to inform them of my inoperable refrigerator (Maytag Model # MF12568AES). I was given the name of 2 different repair companies. Capitol City Maint. and Very good Appliance both of which had previously informed ARW that they were no longer servicing in my area. I had to wait over the weekend to contact ARW to get the name of a repair company in my area.

The plumber called before arriving to state he was en route. He arrived in time. He replaced my broken garbage disposal, showed me the part and what the issue was. He was very friendly and worked very quickly. The area was left clean and tidy when he left.

No courtesy mail /email or call to inform me of above information, I had to call to find out.

A/C then Dryer Repair: Thankful for home warranty to minimize home maintenance costs. American Home Warranty responds well to calls when we have concerns. Used for three years now and recommend them to others. I am unable to do repairs myself and neither is my disabled husband.

Washer machine would not complete cycle. The repairman was courteous, on time and skillful. Once the problem was discovered, the technician did his magic. The machine is working again. Now I have peace of mind. I would recommend your services. Great job!

I needed badly fixing my AC unit. It was on July, the hottest month of the year in Las Vegas. First company related to the company insurance could come only the next day. The Insurance company was able enough to give me second choice which worked right away to my satisfactory. Thank you, American Residential Warranty. You "saved me"' that day.

I submitted claim a few weeks ago regarding my WASHING MACHINE, DISHWASHER, & FRIDGE. During the 1st phone call that I received from 1 of your agents, I was told that my WASHER would be replaced with a new washer that was comparable to what I already have. I made a follow-up phone call on Thursday, 8/31/17 and was told that my washer was not going to be replaced at all, but instead I would receive a check for $200.00. As you know $200.00 is not enough for anyone to purchase a new washer. I am very disappointed.

The gentleman that came out took his time and made sure he explained everything that needed to be done. He was very courteous & on time. My experience was such that I told my daughter about ya'll. I am very satisfied with the service and the lady I talked to on the phone to get the work order number started. I know when I need help with a product that needs working on, I can count on quick courteous service.

I have use ARHW 3 times, once for my air conditioner, and twice for my washer. Air conditioner took 3 weeks to get someone out here to my home. I live in Calif where the temps are in the triple digits and I have a son with MS and heat is very bad for him, nothing American Residential could do to speed things up. Showed no compassion whatsoever. Next our washing machine went out, the balancing was off. We are a family of 7, 5 which are children. School was just about to start and again they could not get a tech out for another 2 weeks again, nothing sooner.

I am really impressed with American Residential Warranty. Since I started with them, I have had approximately 3 or 4 service calls. Each time they were prompt and the service technicians get the jobs done. The process is seamless and they are always willing and ready to take care of my needs!

Every time that I have had to used my warranty everyone and everything has been great. I am glad that I have my warranty. The service people have always been very professional and I really appreciate that. I would recommend them to my family and friends. Thanks.

They arrived next day. The repairman was very professional and repaired my central AC unit within 20 minutes! I have American Residential Warranty coverage for my personal residence and several rental properties. Takes the headache out of being a landlord!

I love working with you guys. Every time I need something done it get done in a timely matter. Thanks again for all y'all help. I have also recommended at least 10 of my friends to join the Residential Warranty.

Don't buy unless you want to pay for your repairs yourself. Details given during purchase call are not the truth. I was told I had a $55 deductible per incident then covered for repair and replacement. Purchased 3/27/17; effective 4/27/17. Called 3 times as follows: Ceiling fans listed as covered: problem was the remote that came with the fan. Not Covered. Hot water heater: covered for only $300 out of $1200 due to age of unit. Not mentioned when buying. Attic Fan: not covered. Cancelling immediately but will be charged $49 PLUS 4 months of coverage even though it's only been 3 months. They start from the purchase date, not the effective date. Their suggested solution: buy a more expensive plan. Not with their lousy service. I purchased from them in error. Their name is very similar to the company I wanted and was highly recommended: American Home Shield.

I wasn't sure if a home warranty would be helpful for our family, but ARW has helped us out several times in the last few years, and I have been very pleased that we have coverage. The customer service department is always friendly and knowledgeable, and getting home repairs and reimbursements is a very simple process. I have great confidence in this company, and feel secure knowing they are there if we need them!

The company responded immediately to all my requests and I've had no problems with my refrigerator since they came out and took care of the problem. The representatives was courteous and nice and very helpful when I talk to them about my problem.

We were so pleased with the timely responses in handling our claims. The workers were kind, considerate and respectful. I recommend your company to everyone with pride. I especially liked how the company called to make sure the claim had been settled and if not he made sure I was looked after.

The technician knew what the problem was right away and replaced the drain a better designed one. Cleared the ice from coils. Very professionally. The response time a little long about a week from reporting of problem to fixing the problem.

Phoned American Residential Warranty regarding problem with my garage door. The representative that took my information was very courteous and he gave me instructions regarding contacting the service person who would be fixing my door. The service person was very knowledgeable about the problem that I was having with my door. He put in a new garage door opener. My garage door is working well.

Response time, follow ups, professionalism, have been my experiences with ARW. Individual who respond to problems that I have been experiencing are caring and have completed all duties! I have friends that have recommended American Residential Warranty to me and I will be recommending American Residential Warranty to others!

Microwave died and no longer worked. We called customer service and they were knowledgeable, helpful and courteous. Sent out a repair man. Great repair service, very professional and courteous. We are truly glad we chose American Residential Warranty for our home warranty.

I can honestly say I'm usually let down by services like this, but American Residential Warranty is legit. They're timely, quick refunds, flexible, and actually do what they promise. I would recommend them as a partner to all homeowners. The service has already given me a positive return on my investment.

The response time was very fast. Service was excellent. Service technician was polite, and professional. Diagnosed the problem and took care of it. Explained what was wrong and what he did. Would very much refer the company to anyone. I found the experience pleasant and not stressful.

My first experience with ARW was in July, 2017 when my toilet backed up. The plumber had to go outside the house to flush the line. I was then informed that ARW did not cover any plumbing services outside. I don't know why this was not covered. The plumber was excellent.

Found all very helpful with house warranty. It is always great to have the follow up to make sure that problem was solved to satisfaction. Thanks for checking to see if the job was completed and the service was done by the sub contractor.

American Residential was quick to put in a work order. The service technicians were very knowledgeable of the heater and air conditioner. They were prompt in getting to my home. Both units were repaired, and are working great. The warranty company is very affordable. I would recommend a friend.

My Dryer stopped working and my washer was making loud noises. After a technician serviced my dryer it dries in half the time and a check received for the washer. Service was prompt. Thank God for American Residential Warranty.

The burner on our Jenn-Air stove was on "high", no matter what level we set it. Initially your guy came out and diagnosed the problem, ordered a part, and scheduled a follow-up appointment two weeks later (which I thought was a long wait). The part arrived after a week, another of your repair guys showed up as scheduled, and repaired the stove in about 30 minutes. He did a good job, fixed the problem, and left no mess behind. I was very happy with the job that was done.

Ray ** from A Professional Appliance Repair called and made a appointment with me to repair my microwave. He came at the time set and located the problem. He had the part with him and changed one of the door switches. I would recommend him to anyone.

Until this last time I have always had excellent service. This time I had a bad time getting through to the company but when I did they approved the service and my AC was repaired, I paid for the service and was told to fax a copy of the bill and they would reimburse me the amount of $330.00. I faxed the bill and waited for the check, that didn't come. I called to find out where the check was and waited on hold for 1/2 hour, then was cut off. I called back and was again put on hold, when I finally spoke to a person after over 45 minutes of explaining the problem I was told that the claim had been denied 2 days after the approved service was completed.

I called and told them bout my problem with garage door. Couple days went by and service man came and did a very good job, and he was very polite. I'm still as of 3 weeks waiting on my dryer to be replaced.

A great company to do business with. Had air completed first and it was very professional. Repaired one day & checked it to ensure it was working properly next day. Had 2 different claim 1 for ceiling fan & 1 for garage door opener. Same contractor repair both. Happy with the completed work.

Oven and the microwave - They will doing good and it's very excellent service. When I called them they answered and they give me that a question about the way the answer that I do good that I have excellent. I like to do anytime anything happens I would call them and I will proceed to reservice. I'm going to bed. Very nice and excellent service.

I had a great experience in handling my problem about my account. Charmaine was especially helpful in my satisfaction of service and her manager Danielle help make things even better. I have referrals and I'm going to continue to get more because of the service that I have from this company and I believe in it.

We had a wonderful, noneventful experience with American Residential Warranty. Our dryer went out and we had someone out to repair it within a week. The tech was very professional and was able to repair it that day. Thanks!

This was the first time I used our insurance with American Residential Warranty, and we were totally pleased with our experience. From the time I placed the service request until the repair of my washing machine was completed, I spoke with courteous people, and the repair was made promptly. Thank you very much! We plan to add items to our plan in the future.

We had American Home Shield Home Warranty prior to getting American Residential Warranty as our home warranty company. It was an even bigger mistake to have gotten a home warranty policy with American Residential. We probably should have stayed with American Home Shield. Virtually all of American Residential's representatives speak broken English or it was extremely hard to understand them and communicate with them in American English. More importantly, we signed up with them because they gave us the impression that a residence was covered for repairs more so than that which was covered under an American Home Shield warranty. They also told us that their repair vendors would respond quickly with little to no downtime to complete a home repair.

Nice thing about your experience rating is 5 star from me. Thank you for services. Yes I will recommend to a friend. All good. Happy when I need your help. I will call you all the time I need. My washer need to be fix now. I will call you when need.

I have had a very positive experience with American Residential Warranty. I had a problem with my air conditioning and a plumbing problem, and they were helpful in both instances. I have called and you have provided the service that I needed. I am very satisfied with your service.

I called last week. Don't remember what date. I was calling to get my garage door opener fixed but the person I spoke with could not find a company to come fix it, he called Sears and could not get anyone on the phone. He was suppose to find someone and call me back. It's been over a week now and I have not heard from him. CUSTOMER SERVICE sucks and still my garage door is still out but I am paying monthly for their service.

Everything you dreamed of and never thought possible all in one phone call. Peace of mind that I hoped for but never dreamed would actually be obtainable.❤️ I've used them 3 times within the almost 1 year and have not incurred one single problem. They have called each time to make sure I have been taken care of. No sales, no hassle, no questions just a promise kept!

The first person that I talked to told me to go light It myself. When I asked to speak to supervisor she pretended not to hear me and called a service advisor. Please call me, please call me, please call me.

My husband and I purchased the Platinum/Premier Coverage from American Residential Warranty last year when we bought our home. Policy states our central air conditioning system is covered. Our A/C went out so we call ARW to get someone to come out and repair. The technician replaced the capacitor. The Warranty Group called and said it's not covered even though it's not listed as a non covered item. He said they reserve the right to say what's covered and what's not covered. I've paid more than 1000.00 in a year to ARW.

Very satisfied with the prompt appointment given for the oven service. The technician was on time and very professional. He was knowledgeable of the work that needed to be done. This is our first service call. We will keep you posted.

I was very happy with the techs that came to the house. I had to wait for parts but when they arrived the repairman was there. American did a good job of arranging the calls. I was pleased that there was only one deductible of $55.00 for both the dishwasher and oven.

I purchased this house warranty and made payments for over a year. My A/C went out. They couldn't find service in my area. I found a repair company. They immediately informed me they didn't work with American Residential. I paid for the repair. I submitted claim which American denied due to the diagnosis of secondary causes. There was no diagnosis of such, neither on the bill or from the tech. American said they received diagnosis from tech. Tech said they never talked to American. I have been on hold today for 55 minutes, every call I make hold time is 20 mins. or more.

My wife and I were pleased with the service of ARW when we called in to report a needed repair for washing machine. ARW could not find a local technician to service us promptly, so they immediately authorized us to bring in a local appliance repair company. The repairman smoothly and we were promptly reimbursed for our expense, less the deductible. As a result of this company's good service, we have renewed our warranty for a second year.

Very good. The guy was friendly and very helpful. Thank you. The man who came knew what he was doing. He had the right part I needed and it did not take him long to fix the problem. I was very pleased with all he did when he left.

I received both checks and thank you for your help in resolving the issue.

The plumber that came to fix our problem did a great job! He worked on both our shower clog and toilet leak. He first contacted us in a timely manner and he came the following day. He finished and cleaned the areas he worked on. We were pleased with the job he did. I would recommend him.

We have maintained a home warranty since purchasing our home in 2000. We have been customers of American Residential Warranty for the last 7 years. We have carefully followed all directions and used their services for occasional repairs. For the last three years it has been nearly impossible to get service in a timely manner. There are simply no providers who are willing to work with ARW and we ultimately end up calling a local service provider and paying out of pocket for the service call with the vague promise that we will be reimbursed for part of the service call. It takes at least 3 phone calls per repair to get a provider name, with an average wait time of 17 - 42 minutes PER CALL. Up until recently we have tried to give ARW the benefit of the doubt, or perhaps we have just been reluctant to admit that we allowed them to scam us for so long.

Technicians showed up on time and were very knowledgeable about what they were doing. They checked out the unit on the ground and also in my attic to diagnose the problem. They then informed me of what needed to be done to correct the problem with my air conditioner and proceeded to do the work. My air conditioning unit now works as good as when I first installed.

We have had this warranty for quite a bit now and have not used it but got it because of the ads and word of mouth. We thought "Well it was a good thing to have in case the furnace or air or something else goes out for sure and a few other things beside that", so we got the Premier. We had to file a claim because of our breaker box which is on the inside of the house mind you, and on the premier it states right there covers internal wiring. Well they denied us, saying that they don't cover the electrical panels but if it was just the breaker or wiring they would have but since it is that and the other they would not cover it.

The first time I called for service was to fix my air conditioner. Even though I received a call from the contracting company that the technician would be late, it was a hot day, so waiting longer than necessary did not sit well with me. When the tech was done, she said that the AC just needed a fuse, but it's good now. I thought "it's good now" meant the fuse was replaced. A day or two after the tech "fixed" the AC, it started blowing hot air again and so we ended up needing to get a family friend out to get it fixed right. The AC fuse was only $10!!!! I was very disappointed that I paid my monthly fee along with the $50 service fee and it was not fixed correctly...

Had a leak under the kitchen sink. The plumber was very good. He detected the source of the leak right away and told us what he was going to do before he did it. It took him very little time and I had a question regarding my hot water going to our faraway bedroom. So he explained the pros and cons about a water tank and what we could do better (and cheaper). I would like him to be sent again should I have another leak (I hope not!) or plumbing issue. He came within the appointed time.

I had called this afternoon (June 1st, 2016) because of my ice maker not working. They told me that the warranty does not cover the ice maker. That is BULL because they came to my house two or three times in the past for the same problem. Again they told me that it is not covered, I kept yelling that it is. They have been here before to fix the ice maker. I asked to speak to a supervisor. They put a supervisor on the phone (or so he said he was a supervisor which I don't believe he was) and she told me the same thing. I will not recommend this ** company to anyone. They told me to have a nice day at the end of the conversation and I told them to go to hell!

I thank you for your service and hope that you for everything you have did for me and my family. When I call you send someone out right away and I have never had any trouble with the company send out. I thank your company.

If I could give this company negative stars I would!!!! I am on the do not call list so I should not be receiving solicitation calls, yet here I am, receiving calls from this worthless company for over a YEAR. Yes, a YEAR. I have asked them to stop calling me HUNDREDS of times, talked to supposed customer service managers, reported them to the FTC multiple times for violating do not call lists, and here we are. I have received FIVE calls from this company this week alone. It is harassment. This is the worst company and I am SO SICK of getting calls asking if I want to buy their stupid warranty. NO I DO NOT AND NEVER WILL. STOP CALLING ME.

I have been out of refrigerator for over 2 months. They sent Sears to fix it 5 times over that period of time, and it still not working. When I finally get in touch with American Residential customer service, the gentleman told me my claim was denied. He is going to get somebody to call me. By now I do not know what I should do. I wanted peace of mind when I enrolled in that service, all I have right now is headache and stress. They like to be nice to new customers and forget completely about the old ones. Just for the record I have been with this company for over 5 years.

I was very disappointed with the service from the contracting company. I was given a 4 four hours window (1:30 pm - 4:30 pm). That day, I gave up all my other appointments to make sure I am home so I don't miss the technician. Unfortunately, my effort was in vain because nobody showed up. And I didn't receive a phone call neither from that company nor from the technician. I decided to call them around 4:15 pm, and I found out that the technician will not be able to show up. I was rescheduled for the next morning. I was bummed out. To me, it was a ** service. The staff of this company has no communication skill.

Washer machine issue - The service tech was very professional. He was running a little late and apologized. The issue we had was an easy fix. He showed what was wrong and what to do to keep it from happening again. The only negative was he found that one of the cycles was not working right and he said he would research the problem and call me to come back and fix but we never heard back from him.

I tried to explain to the technician that it could be a heating coil or thermostat, she would not accept my theory. The dryer never got hot and to date, I have to have had to visit the laundromat 2x. I spoke with customer service who agreed to send me a balance of the $300.00, however, that will not be enough to purchase a new dryer and will not be at my home before I will need to re-visit the laundromat. #VERY-DISAPPOINTEDWITHSERVICE.

Our Microwave was working sporadically. Doyle Patton Service repaired our microwave. They promptly called to schedule an appointment. The day of the repair they called to confirm a time. They actually diagnosed the problem and completed the repair. As of now, it's working well.

I placed the call for my toilet issue of it running and flushing constantly, cost money and annoying to listen to and a plumber called, came out, fixed our issue and gave us good advice for future regarding the type of issues we could expect from the brand we had and what to watch for. Thank you.

A/C fan was broken; compressor was noisy. No cold air. Tech was professional. No complaints. Work was done in 30 minutes. They set the appointment right away after I made the call to American Residential Warranty office. I give it 5 stars.