ARW Home Reviews

Have had the home warranty coverage for several years and any claim I have made has been handled with exemplary customer service. Have never had to wait for any extended time on hold and all claims have been handled expediently. I would highly recommend American Residential to anyone interested in acquiring a home warranty.

On Aug 2, 2017, I contacted ARW to inform them of my inoperable refrigerator (Maytag Model # MF12568AES). I was given the name of 2 different repair companies. Capitol City Maint. and Very good Appliance both of which had previously informed ARW that they were no longer servicing in my area. I had to wait over the weekend to contact ARW to get the name of a repair company in my area.

The plumber called before arriving to state he was en route. He arrived in time. He replaced my broken garbage disposal, showed me the part and what the issue was. He was very friendly and worked very quickly. The area was left clean and tidy when he left.

No courtesy mail /email or call to inform me of above information, I had to call to find out.

A/C then Dryer Repair: Thankful for home warranty to minimize home maintenance costs. American Home Warranty responds well to calls when we have concerns. Used for three years now and recommend them to others. I am unable to do repairs myself and neither is my disabled husband.

Washer machine would not complete cycle. The repairman was courteous, on time and skillful. Once the problem was discovered, the technician did his magic. The machine is working again. Now I have peace of mind. I would recommend your services. Great job!

I needed badly fixing my AC unit. It was on July, the hottest month of the year in Las Vegas. First company related to the company insurance could come only the next day. The Insurance company was able enough to give me second choice which worked right away to my satisfactory. Thank you, American Residential Warranty. You "saved me"' that day.

I submitted claim a few weeks ago regarding my WASHING MACHINE, DISHWASHER, & FRIDGE. During the 1st phone call that I received from 1 of your agents, I was told that my WASHER would be replaced with a new washer that was comparable to what I already have. I made a follow-up phone call on Thursday, 8/31/17 and was told that my washer was not going to be replaced at all, but instead I would receive a check for $200.00. As you know $200.00 is not enough for anyone to purchase a new washer. I am very disappointed.

The gentleman that came out took his time and made sure he explained everything that needed to be done. He was very courteous & on time. My experience was such that I told my daughter about ya'll. I am very satisfied with the service and the lady I talked to on the phone to get the work order number started. I know when I need help with a product that needs working on, I can count on quick courteous service.

I have use ARHW 3 times, once for my air conditioner, and twice for my washer. Air conditioner took 3 weeks to get someone out here to my home. I live in Calif where the temps are in the triple digits and I have a son with MS and heat is very bad for him, nothing American Residential could do to speed things up. Showed no compassion whatsoever. Next our washing machine went out, the balancing was off. We are a family of 7, 5 which are children. School was just about to start and again they could not get a tech out for another 2 weeks again, nothing sooner.

I am really impressed with American Residential Warranty. Since I started with them, I have had approximately 3 or 4 service calls. Each time they were prompt and the service technicians get the jobs done. The process is seamless and they are always willing and ready to take care of my needs!

Every time that I have had to used my warranty everyone and everything has been great. I am glad that I have my warranty. The service people have always been very professional and I really appreciate that. I would recommend them to my family and friends. Thanks.

They arrived next day. The repairman was very professional and repaired my central AC unit within 20 minutes! I have American Residential Warranty coverage for my personal residence and several rental properties. Takes the headache out of being a landlord!

I love working with you guys. Every time I need something done it get done in a timely matter. Thanks again for all y'all help. I have also recommended at least 10 of my friends to join the Residential Warranty.

Don't buy unless you want to pay for your repairs yourself. Details given during purchase call are not the truth. I was told I had a $55 deductible per incident then covered for repair and replacement. Purchased 3/27/17; effective 4/27/17. Called 3 times as follows: Ceiling fans listed as covered: problem was the remote that came with the fan. Not Covered. Hot water heater: covered for only $300 out of $1200 due to age of unit. Not mentioned when buying. Attic Fan: not covered. Cancelling immediately but will be charged $49 PLUS 4 months of coverage even though it's only been 3 months. They start from the purchase date, not the effective date. Their suggested solution: buy a more expensive plan. Not with their lousy service. I purchased from them in error. Their name is very similar to the company I wanted and was highly recommended: American Home Shield.

I wasn't sure if a home warranty would be helpful for our family, but ARW has helped us out several times in the last few years, and I have been very pleased that we have coverage. The customer service department is always friendly and knowledgeable, and getting home repairs and reimbursements is a very simple process. I have great confidence in this company, and feel secure knowing they are there if we need them!

The company responded immediately to all my requests and I've had no problems with my refrigerator since they came out and took care of the problem. The representatives was courteous and nice and very helpful when I talk to them about my problem.

We were so pleased with the timely responses in handling our claims. The workers were kind, considerate and respectful. I recommend your company to everyone with pride. I especially liked how the company called to make sure the claim had been settled and if not he made sure I was looked after.

The technician knew what the problem was right away and replaced the drain a better designed one. Cleared the ice from coils. Very professionally. The response time a little long about a week from reporting of problem to fixing the problem.

Phoned American Residential Warranty regarding problem with my garage door. The representative that took my information was very courteous and he gave me instructions regarding contacting the service person who would be fixing my door. The service person was very knowledgeable about the problem that I was having with my door. He put in a new garage door opener. My garage door is working well.

Response time, follow ups, professionalism, have been my experiences with ARW. Individual who respond to problems that I have been experiencing are caring and have completed all duties! I have friends that have recommended American Residential Warranty to me and I will be recommending American Residential Warranty to others!

Microwave died and no longer worked. We called customer service and they were knowledgeable, helpful and courteous. Sent out a repair man. Great repair service, very professional and courteous. We are truly glad we chose American Residential Warranty for our home warranty.

I can honestly say I'm usually let down by services like this, but American Residential Warranty is legit. They're timely, quick refunds, flexible, and actually do what they promise. I would recommend them as a partner to all homeowners. The service has already given me a positive return on my investment.

The response time was very fast. Service was excellent. Service technician was polite, and professional. Diagnosed the problem and took care of it. Explained what was wrong and what he did. Would very much refer the company to anyone. I found the experience pleasant and not stressful.

My first experience with ARW was in July, 2017 when my toilet backed up. The plumber had to go outside the house to flush the line. I was then informed that ARW did not cover any plumbing services outside. I don't know why this was not covered. The plumber was excellent.

Found all very helpful with house warranty. It is always great to have the follow up to make sure that problem was solved to satisfaction. Thanks for checking to see if the job was completed and the service was done by the sub contractor.

American Residential was quick to put in a work order. The service technicians were very knowledgeable of the heater and air conditioner. They were prompt in getting to my home. Both units were repaired, and are working great. The warranty company is very affordable. I would recommend a friend.

My Dryer stopped working and my washer was making loud noises. After a technician serviced my dryer it dries in half the time and a check received for the washer. Service was prompt. Thank God for American Residential Warranty.

The burner on our Jenn-Air stove was on "high", no matter what level we set it. Initially your guy came out and diagnosed the problem, ordered a part, and scheduled a follow-up appointment two weeks later (which I thought was a long wait). The part arrived after a week, another of your repair guys showed up as scheduled, and repaired the stove in about 30 minutes. He did a good job, fixed the problem, and left no mess behind. I was very happy with the job that was done.

Ray ** from A Professional Appliance Repair called and made a appointment with me to repair my microwave. He came at the time set and located the problem. He had the part with him and changed one of the door switches. I would recommend him to anyone.

Until this last time I have always had excellent service. This time I had a bad time getting through to the company but when I did they approved the service and my AC was repaired, I paid for the service and was told to fax a copy of the bill and they would reimburse me the amount of $330.00. I faxed the bill and waited for the check, that didn't come. I called to find out where the check was and waited on hold for 1/2 hour, then was cut off. I called back and was again put on hold, when I finally spoke to a person after over 45 minutes of explaining the problem I was told that the claim had been denied 2 days after the approved service was completed.

I called and told them bout my problem with garage door. Couple days went by and service man came and did a very good job, and he was very polite. I'm still as of 3 weeks waiting on my dryer to be replaced.

A great company to do business with. Had air completed first and it was very professional. Repaired one day & checked it to ensure it was working properly next day. Had 2 different claim 1 for ceiling fan & 1 for garage door opener. Same contractor repair both. Happy with the completed work.

Oven and the microwave - They will doing good and it's very excellent service. When I called them they answered and they give me that a question about the way the answer that I do good that I have excellent. I like to do anytime anything happens I would call them and I will proceed to reservice. I'm going to bed. Very nice and excellent service.

I had a great experience in handling my problem about my account. Charmaine was especially helpful in my satisfaction of service and her manager Danielle help make things even better. I have referrals and I'm going to continue to get more because of the service that I have from this company and I believe in it.

We had a wonderful, noneventful experience with American Residential Warranty. Our dryer went out and we had someone out to repair it within a week. The tech was very professional and was able to repair it that day. Thanks!

This was the first time I used our insurance with American Residential Warranty, and we were totally pleased with our experience. From the time I placed the service request until the repair of my washing machine was completed, I spoke with courteous people, and the repair was made promptly. Thank you very much! We plan to add items to our plan in the future.

We had American Home Shield Home Warranty prior to getting American Residential Warranty as our home warranty company. It was an even bigger mistake to have gotten a home warranty policy with American Residential. We probably should have stayed with American Home Shield. Virtually all of American Residential's representatives speak broken English or it was extremely hard to understand them and communicate with them in American English. More importantly, we signed up with them because they gave us the impression that a residence was covered for repairs more so than that which was covered under an American Home Shield warranty. They also told us that their repair vendors would respond quickly with little to no downtime to complete a home repair.

Nice thing about your experience rating is 5 star from me. Thank you for services. Yes I will recommend to a friend. All good. Happy when I need your help. I will call you all the time I need. My washer need to be fix now. I will call you when need.

I have had a very positive experience with American Residential Warranty. I had a problem with my air conditioning and a plumbing problem, and they were helpful in both instances. I have called and you have provided the service that I needed. I am very satisfied with your service.

I called last week. Don't remember what date. I was calling to get my garage door opener fixed but the person I spoke with could not find a company to come fix it, he called Sears and could not get anyone on the phone. He was suppose to find someone and call me back. It's been over a week now and I have not heard from him. CUSTOMER SERVICE sucks and still my garage door is still out but I am paying monthly for their service.

Everything you dreamed of and never thought possible all in one phone call. Peace of mind that I hoped for but never dreamed would actually be obtainable.❤️ I've used them 3 times within the almost 1 year and have not incurred one single problem. They have called each time to make sure I have been taken care of. No sales, no hassle, no questions just a promise kept!

The first person that I talked to told me to go light It myself. When I asked to speak to supervisor she pretended not to hear me and called a service advisor. Please call me, please call me, please call me.

My husband and I purchased the Platinum/Premier Coverage from American Residential Warranty last year when we bought our home. Policy states our central air conditioning system is covered. Our A/C went out so we call ARW to get someone to come out and repair. The technician replaced the capacitor. The Warranty Group called and said it's not covered even though it's not listed as a non covered item. He said they reserve the right to say what's covered and what's not covered. I've paid more than 1000.00 in a year to ARW.

Very satisfied with the prompt appointment given for the oven service. The technician was on time and very professional. He was knowledgeable of the work that needed to be done. This is our first service call. We will keep you posted.

I was very happy with the techs that came to the house. I had to wait for parts but when they arrived the repairman was there. American did a good job of arranging the calls. I was pleased that there was only one deductible of $55.00 for both the dishwasher and oven.

I purchased this house warranty and made payments for over a year. My A/C went out. They couldn't find service in my area. I found a repair company. They immediately informed me they didn't work with American Residential. I paid for the repair. I submitted claim which American denied due to the diagnosis of secondary causes. There was no diagnosis of such, neither on the bill or from the tech. American said they received diagnosis from tech. Tech said they never talked to American. I have been on hold today for 55 minutes, every call I make hold time is 20 mins. or more.

My wife and I were pleased with the service of ARW when we called in to report a needed repair for washing machine. ARW could not find a local technician to service us promptly, so they immediately authorized us to bring in a local appliance repair company. The repairman smoothly and we were promptly reimbursed for our expense, less the deductible. As a result of this company's good service, we have renewed our warranty for a second year.

Very good. The guy was friendly and very helpful. Thank you. The man who came knew what he was doing. He had the right part I needed and it did not take him long to fix the problem. I was very pleased with all he did when he left.

I received both checks and thank you for your help in resolving the issue.

The plumber that came to fix our problem did a great job! He worked on both our shower clog and toilet leak. He first contacted us in a timely manner and he came the following day. He finished and cleaned the areas he worked on. We were pleased with the job he did. I would recommend him.

We have maintained a home warranty since purchasing our home in 2000. We have been customers of American Residential Warranty for the last 7 years. We have carefully followed all directions and used their services for occasional repairs. For the last three years it has been nearly impossible to get service in a timely manner. There are simply no providers who are willing to work with ARW and we ultimately end up calling a local service provider and paying out of pocket for the service call with the vague promise that we will be reimbursed for part of the service call. It takes at least 3 phone calls per repair to get a provider name, with an average wait time of 17 - 42 minutes PER CALL. Up until recently we have tried to give ARW the benefit of the doubt, or perhaps we have just been reluctant to admit that we allowed them to scam us for so long.

Technicians showed up on time and were very knowledgeable about what they were doing. They checked out the unit on the ground and also in my attic to diagnose the problem. They then informed me of what needed to be done to correct the problem with my air conditioner and proceeded to do the work. My air conditioning unit now works as good as when I first installed.

We have had this warranty for quite a bit now and have not used it but got it because of the ads and word of mouth. We thought "Well it was a good thing to have in case the furnace or air or something else goes out for sure and a few other things beside that", so we got the Premier. We had to file a claim because of our breaker box which is on the inside of the house mind you, and on the premier it states right there covers internal wiring. Well they denied us, saying that they don't cover the electrical panels but if it was just the breaker or wiring they would have but since it is that and the other they would not cover it.

The first time I called for service was to fix my air conditioner. Even though I received a call from the contracting company that the technician would be late, it was a hot day, so waiting longer than necessary did not sit well with me. When the tech was done, she said that the AC just needed a fuse, but it's good now. I thought "it's good now" meant the fuse was replaced. A day or two after the tech "fixed" the AC, it started blowing hot air again and so we ended up needing to get a family friend out to get it fixed right. The AC fuse was only $10!!!! I was very disappointed that I paid my monthly fee along with the $50 service fee and it was not fixed correctly...

Had a leak under the kitchen sink. The plumber was very good. He detected the source of the leak right away and told us what he was going to do before he did it. It took him very little time and I had a question regarding my hot water going to our faraway bedroom. So he explained the pros and cons about a water tank and what we could do better (and cheaper). I would like him to be sent again should I have another leak (I hope not!) or plumbing issue. He came within the appointed time.

I had called this afternoon (June 1st, 2016) because of my ice maker not working. They told me that the warranty does not cover the ice maker. That is BULL because they came to my house two or three times in the past for the same problem. Again they told me that it is not covered, I kept yelling that it is. They have been here before to fix the ice maker. I asked to speak to a supervisor. They put a supervisor on the phone (or so he said he was a supervisor which I don't believe he was) and she told me the same thing. I will not recommend this ** company to anyone. They told me to have a nice day at the end of the conversation and I told them to go to hell!

I thank you for your service and hope that you for everything you have did for me and my family. When I call you send someone out right away and I have never had any trouble with the company send out. I thank your company.

If I could give this company negative stars I would!!!! I am on the do not call list so I should not be receiving solicitation calls, yet here I am, receiving calls from this worthless company for over a YEAR. Yes, a YEAR. I have asked them to stop calling me HUNDREDS of times, talked to supposed customer service managers, reported them to the FTC multiple times for violating do not call lists, and here we are. I have received FIVE calls from this company this week alone. It is harassment. This is the worst company and I am SO SICK of getting calls asking if I want to buy their stupid warranty. NO I DO NOT AND NEVER WILL. STOP CALLING ME.

I have been out of refrigerator for over 2 months. They sent Sears to fix it 5 times over that period of time, and it still not working. When I finally get in touch with American Residential customer service, the gentleman told me my claim was denied. He is going to get somebody to call me. By now I do not know what I should do. I wanted peace of mind when I enrolled in that service, all I have right now is headache and stress. They like to be nice to new customers and forget completely about the old ones. Just for the record I have been with this company for over 5 years.

I was very disappointed with the service from the contracting company. I was given a 4 four hours window (1:30 pm - 4:30 pm). That day, I gave up all my other appointments to make sure I am home so I don't miss the technician. Unfortunately, my effort was in vain because nobody showed up. And I didn't receive a phone call neither from that company nor from the technician. I decided to call them around 4:15 pm, and I found out that the technician will not be able to show up. I was rescheduled for the next morning. I was bummed out. To me, it was a ** service. The staff of this company has no communication skill.

Washer machine issue - The service tech was very professional. He was running a little late and apologized. The issue we had was an easy fix. He showed what was wrong and what to do to keep it from happening again. The only negative was he found that one of the cycles was not working right and he said he would research the problem and call me to come back and fix but we never heard back from him.

I tried to explain to the technician that it could be a heating coil or thermostat, she would not accept my theory. The dryer never got hot and to date, I have to have had to visit the laundromat 2x. I spoke with customer service who agreed to send me a balance of the $300.00, however, that will not be enough to purchase a new dryer and will not be at my home before I will need to re-visit the laundromat. #VERY-DISAPPOINTEDWITHSERVICE.

Our Microwave was working sporadically. Doyle Patton Service repaired our microwave. They promptly called to schedule an appointment. The day of the repair they called to confirm a time. They actually diagnosed the problem and completed the repair. As of now, it's working well.

I placed the call for my toilet issue of it running and flushing constantly, cost money and annoying to listen to and a plumber called, came out, fixed our issue and gave us good advice for future regarding the type of issues we could expect from the brand we had and what to watch for. Thank you.

A/C fan was broken; compressor was noisy. No cold air. Tech was professional. No complaints. Work was done in 30 minutes. They set the appointment right away after I made the call to American Residential Warranty office. I give it 5 stars.

I was very pleased with the service and I will recommend you to my family and friends. You respond quickly to my request of service and I was able to enjoy my air condition repair within a day. Thank you and keep it up.

Great customer service. Never had an issue with the company. Love how quickly you get someone to come fix your problem. This is the best home warranty company I have ever dealt with. I hope nothing else happens but if it does I know they will be there to help with great customer service and quick response.

My experience with ARW has been a wonderful experience. As for senior citizens it's a great way to save money with the low cost service charge. Thank you. May God bless you and your company. You are so nice. I know you will always be there for me

I have had 2 claims and each one was handled quickly and professionally by the ARW staff. The technicians that were sent out were courteous and knowledgeable. My issues were solved correctly and am very pleased with American Residential Warranty.

Electrical came out during allotted time and was efficient and had job completed in an hour. Very neat and was informative regarding other solutions. Would use again. Warranty company followed up on their work. I was satisfied with the completion of the work.

Refrigerator motor went. The refrigerator motor was prepared the same day. Did not lose any of my food. I was so thankful for that. I would recommend anyone to American Residential. I was recommended by a friend just last year before I moved into my home.

My repair was done in a timely manner. The technician very nice and knowledgeable. Will recommend to friends. The repair was done that same day. The technician went to buy the spare part and came back to finish the job. I got a call to follow up about the repair.

The dryer repair technician was courteous, efficient, and thorough. She explained what repairs needed to be performed and why. She gave me tips on how to its operation better. The reason that she did not receive 5 stars is due to the fact that it took her awhile to return from her office with the parts.

Two service people came within 24 hours. My icemaker could not be fixed and they were able to get new parts. Gentlemen could not have been nicer and said if I had any problems to please call them immediately. They gave me their business card and phone numbers with their names on them. If I have any future kitchen appliance problems I hope they send the same company.

The workman was efficient and on time. He had to order a part which came when he said it would. He returned and installed the part when he promised. He was polite and offered suggestion on efficient operations of the machine.

I called with a problem with my stove. The customer service was fantastic. I received several follow up calls. I was impressed with the level of concern in regards to the technician and the quality of work. I was also contacted after the completion to make sure my stove was working properly. Thank you so much!

Repairs went smoothly. It took hour to get through to place my claim. Once I did get through it was good. Overall experience was good. Please improve on answering calls in a more timely manner. I have and would recommend. Nothing else to report on this.

Our freezer had stopped working and all the food in it had thawed. We called American Residential Warranty, they said they could have Sears come out in two days, or another company could come the next day. We have full confidence in Sears, so, we picked Sears to come out. The technician came in, ran a diagnostic on it and found out that a filter was plugged up. He had the part in his van and replaced it and the freezer started working. We had just gotten the warranty a month earlier. My husband spoke to ARW and said they were so nice and helpful. We hope nothing else goes wrong, but, if it does, we have the warranty. Best thing we ever did.

My dishwasher and garbage disposal were not getting power. The tech came out and solved the problem quickly and professionally. The tech was friendly and polite. I had an electrician out prior to calling your service and he informed me that he would have to tear out a wall to solve the problem. This was not the case.

Technician was on time for the repair. Fixed refrigerator for the issue at hand and also looked into any other possible issues. No other issues were found. I would highly recommend this company to friends and family. I am always pleased with their service.

Your prices and services are good. But you have only one plumber in my area, which is rather large. And they are not up to good rating. But I have no other choice, with only one to choose from. But thanks for your service. Please enlist more if you can.

I have called now 3 times to have my dishwasher repaired. The company they use PM Appliance never called and when I called them they said they needed AR to book an appointment. So then I called back. The customer service rep said that no it should be between me and PM but she called and left a message for them to call me. I waited almost a week. Finally I called them and left another message and then called back to AR. I asked if I could use another company, that when I looked up PM in Yelp they had 1 star and horrible reviews. She said I could go with another company but I would have to wait until May 1st. This is ridiculous. I am very disappointed.

The phone staff was very helpful and pleasant. I was connected to good referral companies. The referral company responded quickly and was very professional. The repair person was pleasant and completed the work very quickly and maintain a very professional demeanor.

Both men were on time and very knowledgeable. Took time to explain problem. Also, suggested things that could prevent future problems. Upon leaving stated for me to call if problem returned and left no trash. A/C rep explained my thermostat.

Responsive and fast turn around from contractors. The insurance has caps on replacements and repairs. I will recommended if your appliances and not that old and will not require a full replacement of the unit. If you expect a unit dying on you in the upcoming months you may want to reconsidered.

Courteous customer service. Prompt response to service requests. Professional service workers on board. Well pleased with service provided. No Hassle when calling to report a problem. You are given all contact info for repairmen. I have been very pleased with all the services I have received from this co. I would highly recommend the to others. As a matter of fact. I have referred ARS to others.

I have had several service calls in with my American Residential Warranty. I have been most satisfied with everything from my first call to the company, with the vendors that have come to my home to correct my issues and the follow-up service checking to see if everything was to my satisfaction. I have recommended American Residential Warranty to several of my family members.

We recently purchased a new home (new to us) March 10. Our sale included the transfer of an American Residential Warranty platinum home warranty. Our built in microwave began malfunctioning when we first moved in, so we contacted the American Residential Warranty and a service technician came out 10 days ago. We paid our $55 deductible to the technician and he deemed the microwave to be replaced. My husband had to take off work to meet the technician and I was later contacted by the company that they had decided to replace it and someone would be contacting me in 24-48 hours to discuss options.

We recently had our pool pump replaced. The technician from Hughes Pools came out and installed a new one. He did an excellent job. He was professional, courteous, knowledgeable. Thanks for the quick response in taking care of our situation. The folks at American Residential Warranty are great to deal with.

I am a former subscriber to another Home Warranty company. I am glad I switched to ARW. The technician kept you informed of his ETA. He was very punctual and he treated my repair as if he was servicing his home.

Great work on following up after services is completed and before work. Opened a service request. Received prompt response from plumber vendor. Vendor completed work as well as followed up with me, all were successfully tested to be fine with the new faucet assembly. Thank you.

My experience with American Residential is satisfying. They sent a repairman quickly. Their personnel on the phone was professional. So far I enjoy doing business with them. The repairmen they send are good and know what they are doing and they are professionals.

I appreciated the timeliness that it took the plumber to fix my garbage disposal. Within a matter of minutes, the job was completed, and the issue resolved. I would highly recommend Ron the Plumber's service to my family and friends. Also, the service fee was very affordable compared to other residential warranty service fees.

The tech, Kevin was amazing. Thank you so much for the great service. My dishwasher is now working perfectly. ARS is truly a blessing to my family and myself. I would recommend you company to family And friends who may need this great service in the future.

I called American Residential Warranty about my refrigerator needing repair. They found me a company (Sears) and they came out within 2 business days. I am pleased with the prompt service and even more pleased with American Residential Warranty for getting me taken care of. Thanks.

My experience with ARW is great, and their selection with the different services company that was sent out was great also. And I thank God for the plumbing company that sent out on the 13 of March. They did an excellent job, with my drain program.

Since enrolling with American Residential Warranty, I have had 3 breakdowns in a short period of time: the dryer, the washer and the dishwasher. In each case my claim was processed professionally, without hassle and I was given a fairly quick appointment to arrange for the repairs. In all occasions, the technicians reported to my house on time. In the first case, he performed the repair immediately. But in the next two claims, they had to order the parts and set a new appointment for the repairs. The jobs were completed expeditiously and I am satisfied with the service.

My experience with Towson Appliance Service, was wonderful. The young gentleman, was pleasant and was all about his work and he cleaned and hauled away all of the old items he took out and replaced with the new one. As far as American home Warranty I would recommend you to many of my friends. You are true to the word. You didn't take all day to have someone to come out and repair what I needed to have done and I thank you so much and I appreciate being with you as a customer.

The service call was made and I was scheduled an appointment. The service man showed up only about 10 minutes from my appointment window set time, which meant no long waiting. He was in and out. Detected the problem, ordered the part and was there as promised to repair my refrigerator in a timely manner. I was extremely satisfied and none of my food spoiled. Excellent service and worth monthly payments.

American Residential Warranty is the way to go!! They handled my claim quickly & the customer service is unbelievable!! I could not have chosen a better warranty company!! The monthly payment is very economical & there is no contract involved. I would recommend this company hands down!

I was able to have my oven repair next day. The service save me from purchasing a new stove and I can now focus on home remodeling??? I was able to get next day repair service. Great job. I will continue to use the services.

My GE kitchen stove broke down 6 days ago. I called the claims department and the first thing they did was to charge me the copay. Then they connected me to GE repairs who didn't have any slot available for 10 days. I was lucky that another customer cancellation gave me a tech slot after two days. The tech showed up on time and deemed the broken part unavailable. He told us that he would be submitting the report right away and I would then need to follow up with ARW on next steps. It's been five days since the report was suppose to be submitted but I am still waiting despite multiple reminders. Every time they have the same standard response: "Wait 24-48 hrs." A non working stove for seven days and counting. Horrible...

The pool repair staff handled the problem within 15 minutes. Thanks H & H. Gary/Casey saved my warranty company a lot of money. He showed up before scheduled, drove right into the issue I presented him and knew right away the problem. Thanks again.

Sears technician was terrific. Had to order a part. He came right over when I called to tell them part was in. He fixed it, was very professional. I used to have American Home Shield. They're were a definite 0 and your rating is a positive 5

Dryer repair was handled professionally and in a timely fashion. We were notified as to the problem, parts were ordered by the technician and shipped to our home. We contacted the technician once parts arrived and he came out and completed the repairs.

I am extremely pleased with American Residential Warranty. I love the way that when I call with a problem, they are "Johnny-on-the-spot." I love even more how it only cost $55 co-pay for the services. I recommend American Residential to all my friends.

Having just recently purchased a 60-year-old house. I thought it would be wise to purchase a warranty. Having no prior experience but based on recommendations found on the Internet, I purchased American residential. First time I needed them (Noisy dishwasher) they were great. Call them, they recommended the repair Company in my area, made my appointment. Call twice to make sure I was satisfied with both of their service (American home warranty) and the service technician they recommended. Cost was exactly what they said, it would be $50.

Had to get an appliance serviced so I went ahead and included another that had been nagging for weeks. Same technician fixed both within days of sending the claim. I would definitely recommend ARW to any current or future homeowner.

The repairman was very professional. We spent a day coordinating schedules then he came out the next day to make the air conditioner repair. Although he didn't have the part, he got the part and returned the same day. Thank you so much for your timely service.

The repairman was out in a timely manner to repair the over range microwave. Quickly discover the problem with it but he did not have part to repair it. He told me he will be back out the next business day with the part to repair it. The next day came he did not show, so I called and was told I had to wait a week for part to arrive in mail before repairman come out again.

First tech said he doesn't do service at Oak Ridge. 2nd one couldn't get through your work permit after being on the fone for 30 min. He was leaving so I paid from my pocket to get the work done since there was no water in the house. Are you going to pay part of it to me? I paid $1500.

I had a mixed experience with American Residential Warranty. The experience with the electrician was great. Problem was I had been told I could pay in full myself and send invoice to the office, and would be reimbursed for the amount minus the $55 for service call. All of that was done and it was taken care of on the 14th of February, and as of today have not received a check from the company. In calling they said they had never received it although it had come through on my email from the company and the address it was sent to was HWAP@thewarrantygroup.com. I had the electrician send another invoice with the word "Reimbursement" in subject line which I was instructed to do. Now I have to wait again for another week or two to receive my money back and I am on a fixed income, and it is hard for me to let it go this long.

I have been paying for a home warranty service for two years, never filing a claim. The other night my hot water heater went bad. I filed a claim, and they sent a technician to determine the problem. Once he determined I needed a new water heater (10 seconds), he said he would call the company to let them know. An hour later, I still had no feedback. I then called the company and had to wait 15 minutes before reaching someone. She said the tech has to call the order in. Two hours later, I speak to someone else (again waiting 15 mins). Still nothing. When I texted the tech, he said he could not get through to them after trying 3 times. When I called back again, I asked them to call the tech instead of waiting.

The plumber came on time and worked the entire time to resolve the problem. He was very polite and explained his procedure as he worked on the problem. Before leaving, he made sure everything was working properly. I give Moore's Plumbing grade A+.

I called to file a claim. The vendor came and replaced the garbage disposal. It was quick, simple scheduling and easy. I am glad I selected American Residential Warranty. The customer service team who help file claims was very friendly and asked simple questions.

Very good experience and technician was very helpful and explained everything... Very cordial. I will be sure to tell family and friends about American Residential... Very happy customer. Just hope my next claim will be just as GREAT!!!

Terry was professional and courteous - very good experience - wasn't sure has experience with American Residential warranty would be but I was pleasantly surprised and satisfied with the level of expertise that was given - I would gladly recommend your services to friends or family members in the future.

Repairman was experienced, respectful, and productive. Job well done. l am back to using my almost new washer with no problems noted. I was really happy to use Sears for repairs as they were store item was purchased. Great job American Residential warranty company. I was contacted by someone to make sure I was happy as the work was progressing.

This company has been very good overall. What I do not like is the pushy man who calls from the home office after the service call to see how it was. He does listen to me, good and bad, but then he tries to sell me extra insurance that I absolutely do not need and he does it every time. I also don't like the premium price. $49.99 a month seems a bit high to me. However, the service call fee of $55.00 is a very fair price. On the good side of it, I can request a particular repair company as long as they are on ARW's approved list. Also we always get courteous service from them and it's usually in a timely manner.

The part which I needed to repair the microwave was handled expeditiously. The part was mailed to my home and ready for the repairman to install. The gentleman was punctual and courteous, finished the work, cleaned up after himself and left after I signed the paperwork he had to submit to the company.

The tech was on time and knowledgeable of the work order. Excellent customer service; I rate the experience a 10. I recommend this company to my friends and family. Tech had a friendly attitude, and very helpful, and made my experience pleasant.

The young lady who took my claim also made sure that it was in the right process The person who came out was able to tell me the problem and I was able to understand how to fix it. The customer service guys made sure that he connected me with the other offers that you tied to discounts from other agencies. Thanks.

Good service. They were on time and fixed the freezer. Notified me when they were on the way. They had to order a part and installed it the next day. Very polite. I would recommend this company to others.

I have been very pleased with the service lately from American Residential Warranty. Yes, I would recommend a friend. The only problem I have experienced in the past was not being able to find a contractor in my area in a timely manner. But overall I have been satisfied.

I called with my problem and it was taken care of quickly... no complaints!! The person I spoke with was very nice and courteous... and the company that came out to do the job was quick and courteous. Makes doing business a pleasure... nobody likes bad business!!!

Excellent and fast response. Individuals that represented your company were excellent and very knowledgeable. They knew what they doing. Excellent service in every way. They arrived at our house within the time frame that we agreed on and immediately began diagnosing the problems. Thank you for the great as well as fast service.

I am happy with the experience because the technician was very professional. He came in and completed the job. And it did not take him long. I am happy that I chose American Residential Warranty, and will be referring my brother and friends.

I am very satisfied with ARW. I am retired on limited income. When we moved here my daughter encouraged me to get this warranty and I'm glad I did. With old appliances and limited funds, they've kept all my appliances repaired. The only thing was the ordering and receiving new parts. Not their fault. Other than that, they did good.

My garage door opener quit working, I called and they had an appointment set up the next day. I was happy to hear it was Sears coming out to repair it because it was a craftsman opener. The process was so easy. Very happy customer!

American Residential Warranty is excellent. They have better companies working with them. My experience is I had a leaky washer. That gentleman came out having 25 years experience, took him 10 minutes to change out the water pump. Very very happy with the results of American Residential Warranty.

I have American Residential Warranty. My oven has stopped working and is covered. This occurred roughly 4 weeks ago. I filed a claim immediately online. It took 10 days to get a contractors, another 10 days for an electrician, with the electrician stating that they could not repair the oven and it needs to be replaced. This was 10 days ago. I have not heard from the company. When calling, I go on endless hold. As I am writing this, I have been on hold for 30 minutes. These people want to take your money, but not resolve your claim.

I called with an electrical issue in my front foyer, library and front entrance. They scheduled a local electrician to come out the next day. The tech was on time, courteous and professional. He took the time to locate the wiring problem in my historic and large home. Very satisfied.

ARW did a good job of getting a contractor out to the house and arranging the repair. The repair was completed and we were back in operation within the day. I would recommend the warranty company to a friend or family member and will call the door company in the spring to replace the garage door with a new style door.

My whole experience from contacting American Residential to plumber coming to my house was excellent. I would recommend this to any of my friends. Everything was expedited to accommodate me as the homeowner. A job well done by both companies.

Just to let you know how pleased I am with the prompt service I received when my unit broke. I made a claim and was immediately given a phone number call a repair person and before I could call him he called me and came right away and diagnosed the problem and as soon as the parts arrived he made the repairs and I haven't had any problems since. Needless to say, I am very pleased with the prompt service I received from American Residential Warranty. Their customer service is way above average. Thank you for taking such good care of my problem.

I am so glad I switched to this warranty company.

I have had to use my warranty one time and my experience was favorable. The tech seemed to know what he was doing and was able to complete the repairs in a very good timeframe. He was also very polite and represented the company very well.

Every call I make, every time they come, they are professional. We had commodes unclogged, ac units repaired, heater in attic repaired. They came out really fast and did their job. Great job. I get a call back fast after leaving a message. Good people working there and they care about me and my family.

My experience lately with American Residential Warranty has not be a good one. The last time I called in before getting my sink repaired was a bad experience. I was told that my insurance didn't cover getting my bathroom toilet in the Master room fixed. I paid for the insurance and then my main bathroom went out and they gave me hell. Still didn't fix the problem. I wanted to cancel my insurance.

I had two different service calls one for plumbing and one for my dishwasher. Great people came and serviced the units. In fact a guy from sears came and fixed my dishwasher and a nice person came and fixed my plumbing. I am very happy with this warranty.

I'm extremely satisfied and well pleased with your company. I was with another warranty company prior to coming to American Residential Warranty and they don't even compare! I thought warranty companies were all just a rip off but boy was I wrong! The professionalism and the quality of the repairmen you dispatch are unsurpassed. I don't normally give reviews and quite frankly didn't believe them. I've always thought they were just insiders trying to hype up the company. This is no hype! I'm a customer who is well pleased! And I'm paying far less than I was with the other company. Wow!! Thank you and keep up the good work and professionalism!! A satisfied customer...

Service was on time and the tech was very polite and did not leave a mess. I was glad that it was not the machine itself. Great job! The tech was very knowledgeable of the product, did a complete operation check of machine prior to leaving.

On 12-27-2016, Quality Heating & AC plumbing technician arrived at my home to repair a running toilet in the master bathroom and leaking valves in the guest bathroom. He "repaired" both toilets. On 1-7-2017, I flushed the master bathroom toilet and brown, cruddy water ran over and out of the tank. I called Quality Heating & AC and got no answer; left several vm and kept getting disconnected. I was able to get AZ Plumbing Company to come to my house on 1-7-2017 in the afternoon to repair the broken toilet. AZ Plumbing repaired/replaced the valves and "donut". He stated that the replacement parts were not new as I was previously told. Following AZ Plumbing's instructions, I did not use the toilet for over 24 hours. I used the bathroom before leaving the house on Monday, 1-9-2017. When I returned home that evening, I stepped into a puddle of water in the vanity room and in the master bathroom.

I have had to call American Residential Warranty a couple times this past year. One time, when a company was placing things back into my home and the plumbing backed up. I called. You covered It. Took care of it immediately. I have had no trouble with you. Very Happy!!

My prior claim were handled efficiently and I was pleased with the service. After contacting the company in reference to my ceiling fan I received several conflicting reports of coverage of my ceiling fan. I was with another home warranty company. The problem I had with the other company was brought to the attention of the rep when I signed up with ARW. It's been approximately a month now and it has not been resolved. I was told my fan is covered, someone will contact me which didn't happen. I called again then was told it was not covered. Then another call comes through. I explain my displeasure with the way my claim was handled. I was then informed again the claims rep did not read the plan I purchased and my item is covered.

Was happy with the service and I love my new fan. He was professional and yes I would tell my friends about nice and easy. The fan is just what I wanted. The colors work well with my room and it is quiet. Once again I Thank you. I am glad I joined.

Repairman called promptly. Arrived at appointment time. Was competent and diagnosed the problem and made the repair in less time than expected due to product knowledge and experience. Surprised me.

Made two claims. One for my oven and another for my Heating system. The technician for the Heating system called me and wanted to come over when I was unavailable. I ask to schedule a time. He said he would call back and I never heard from him again. The tech called for the oven, made the appointment, arrived when he said he would, explained what he was doing and why, what part needs replacing. Very professional. He was in and out in 20 minutes.

The A&E Repairman, Will, was the perfect example of how a service provider should be. He was friendly and courteous, well-mannered and informative. He called ahead and notified us of his arrival time, identified himself, and was very respectful. He was able to troubleshoot, explain, and repair the dryer within a short, realistic period of time. We give Will the highest marks and hope he will be informed of his exemplary service! We would also like to thank American Residential Warranty for excellent service, scheduling, and follow-up quality assurance. We will continue to utilize and recommend your service to our friends. Family, and acquaintances! Thank you so much!

I had 2 to 6 appointment. They arrived at 8 pm so that was rather late but the job was done. So far my microwave is still working. This is a good service to have if you can afford the monthly payment. A service charge is to be paid as well.

I contacted ARW regarding my microwave not heating on the morning of December 5 to report the problem. The representative from ARW was polite and arranged for a Sears technician to come to my home in an effort to make repairs. The first available date was December 9, between 8 am and 12 noon. The technician arrived that morning at around 9 AM. He diagnosed the problem and ordered the appropriate part. The technician scheduled a return date to my home for December 20. The replacement part arrived more than one week earlier.

Technician was slow getting the part but after that everything was fine. After the technician came and diagnosed the problem he took several days before he sent the results to American Residential Warranty then he took several more days before he ordered the part then more days for the part to arrive.

12/10/16 - Contractors were present to fix/replace broken ceiling fan (mount dislodged from ceiling), and a light switch panel was burned out; replaced. Contractor needed add'l parts and such to complete the jobs. They rescheduled 12/17/16 to finish. We were satisfied with the work after it was completed. They did a good job.

I appreciate the fast and efficient service that we received with the repair of our upstairs heating system. It was imperative that we have this unit fixed as our children are coming home for the holidays. The technicians were fast and professional. Thanks.

The staff are nice, the technician know their business, some kind of fast work, maybe because take too long for the part to arrive but part should be sent faster. Well the job is done and good, very friendly and professional services and trusted.

The service man was on time. He checked the furnace quickly after hearing the problem. He said he had the part in his truck. He retrieved the part from his vehicle and replaced the old one. He was in and out quickly. I have no complaints and my furnace is working fine now. Thanks Residential Warranty.

The service was professional and he was on time and polite, and knowledgeable about the problem with the dishwasher. Before leaving he made sure that it was running without any problems. He asked if I had any questions or other concerns. He left the work area clean.

I would highly recommend American Warranty to my family and friends. Great customer service. I called to get my washer fixed then I had to recall the service. A technician came out to fix. My second call was on our Furnace. I was hoping the warranty would cover more than it did but at least it covered part of it.

Fast response time, both times, friendly, great experience. I liked getting the heads up calls regarding the times of the arrival of the service tech. And the follow-up call was greatly appreciated. Thank you so much American Residential Warranty.

The Frigidaire Affinity washing machine failed to complete a washing cycle and could not be restarted. I called American on Saturday morning and was pleasantly surprised to be able to schedule an appointment by Sears for the following Monday morning. The technician arrived and checked the machine and found the drum bearing dragging. The price for the repair was more than the machine was valued. He contacted American and they told him to tell me they would contact me about replacing the machine. Three days later, I got a call from an adjuster who told me they would send me a check for the replacement of the machine. I took the $460.00 check and paid it toward a new Maytag washer to replace the damaged one.

Service was quick, repairmen there one hour after reporting it, fixed and out in a very short time. He was very professional and friendly. Would recommend to family and friends. The repairman was very familiar with the equipment and recommended other info. I been with American Residental for years and recommended them.

The service is amazing. They get things done. The people are wonderful. It's so useful. I would completely recommend it to everyone I know. Definitely worth the five stars. Service is so fast and easy. We love it. It's also pretty affordable.

I first had a problem with my plumbing. My toilets would not always flush. American Warranty was unable to get someone out to fix the issue but advised me to go ahead and find someone to do so. I was able to get a company to come out and ARW is going to cover the balance after the $55 dollar initial charge. My 2nd issue was with my refrigerator which was not cooling. They sent someone out and fixed the problem which required a second visit to replace a part. Only costing me the $55 dollar charge.

I have had my home warranty with ARW for a few years now but have not needed to use it and suddenly numerous things needed to be fixed. On each issue from electrical to plumbing when I called them in the customer service was terrific. Each problem has been fixed. Thank you so much ARW.

I had already had a negative experience with another company, so I was apprehensive about trying anyone else. When I first signed up with American Warranty, the rep was very pleasant, and seemed knowledgeable, but boy was in for some surprises. She told me about every plan they offered, and explained why the premium package would be the best choice for me. I asked what all my plan covered, so she began to tell me. I distinctly remember her saying that appliances were covered. If that was the case, I thought surely my issue would be one that the company would handle.