ARW Home Reviews

The refrigerator was freezing everything, and the oven was not working on the stove. I called American Residential and they got in touch with a appliance company who sent someone out to look at the problem which they took care of. Now my stove and refrigerator is working.

Updated on 05/01/2019: After spending all day on phone trying to reach someone to add features to my account, no one took ownership, kept getting transferred. Worst customer service, tried to cancel and they kept stalling. After threatening agent they finally cancelled my account. Run from this company, dishonest and horrible service.

Very good and prompt Job well done. Took care of my problem. I would recommend Resident Home Warranty is very good. It is very very good to have. I recommend everyone should join the American Resident Home Warranty. I love my plan.

Every time I have called I get great, fast, nice experience people who know how to do their job and know what they are talking about. No matter what time I have called day, night, weekend, I always get a fast response to my answer.

This company has done a great job, and employed a very friendly staff. I would certainly share my experience with friends and family. Keep up the great work! American Residential Warranty is the company of choice when it comes to warranty services for your home.

Our hot water heater went bad after 14yrs. Called ARW to assess the hot water heater and our options. ARW had someone out to look at the hot water heater within 48hrs. Once it was confirmed the hot water heater needed to be replaced then ARW sent us a check to replace the system.

When I needed toilet repair, I contacted American Residential Warranty (ARW) customer service for a plumber. The plumber fixed the running water toilet and save me a money on the water bill. I am happy with ARW customer service and will recommend family and friend get a free quote from ARW.

My Refrigerator wasn’t working properly. I made that call to American Residential Warranty, I paid the $55 deductible. They set up my appointment. They came out the next couple of days. I haven’t had a problem since. It was just as easy as that.

The customer service is wonderful. They were fast and helpful locating the part. I am so happy I made the switch to a company that value me as a real customer. You worked fast to resolve the issues, so I did not to call back.

I had a warranty for years. I finally cancelled a year and a half ago. The reason. The final straw was multiple calls to fix my air conditioning through several heat waves. They charged me the same deductible multiple times because after weeks of waiting for repairs they kept saying the problem was different. It wasn’t different. The AC was not working and they never got it repaired correctly for three times. Finally I got it fixed. Took months $500 in my deductible.

We are completely satisfied with our refrigerator repair. The technician was very courteous, professional, and respectful. For just the service call fee, our expensive refrigerator was repaired and is working great again just as bought it. We are very glad we found ARW!

Our American Residential Warranty promptly and quickly approved our coverage. They immediately put us in touch with technicians which were quick to respond. The technicians were fully knowledgeable, very polite, and were very quick to respond. I fully recommend both the American Residential Warranty and the technicians which they sent.

I"ve only used you this one time, but my washing machine was clawing all over the place. He came out rather soon and needed to order the parts, waited about 2 weeks, he came back and finished the job and it hasn't crawled since. (It's a Tromm LG steam washer. The drawer on the bottom.) He was also a nice man.

They came and fixed my refrigerator. I didn't have to buy. A new one. I think that is great. They was nice about all my questions and I had a lot of question. They had to order the new parts for it. The service was great from both people that came out. They were both gentlemen.

My air conditioner began making a loud noise and then started blowing hot air. I knew it was going to be expensive and I dreaded the whole experience. I called in and everything went so easily. I provided the name of the manufacturer and some other basic information about what the problem was. Within 2 days, a specialist arrived at my home and repaired it. I paid my deductible over the phone and that was the only charge I incurred. I love this!

I was at first going back and forth with trying to get authorization. As this was my first time using my warranty That was a bit confusing. After a day of back and forth getting authorization. The service person was extremely kind clean and kept his appointment time. He called ahead to let me know he was outside. Very professional.

I had to wait for the Parts to be ordered, but other than that the Service was very good. The Technicians was very Experienced in what they were doing, they talked to you so you can understand what they were saying, they did good Professional work in a timely manner, and Cleaned up their work space, that's what I call good Service.

They are a good company with good service and follow through. They replaced my dryer and repaired my dishwasher. I enjoy having a service so I do not have to worry about it when my appliances break down. I am on a fixed income and American Residential Warranty gives me peace of mind.

We are very happy with the service that we've had so far. When we've made claims they all have been submitted and taken care of promptly and the deductible was affordable. We are glad we choose American warranty. They take care of everything from TV sets to tablets.

Awesome awesome awesome. Had no problems trying to get assistance when needed. Thank you so much. In one case they paid me off for something that could not be fixed. In that case they did not pay enough. They really low boosted me. Felt a little ripped off.

Called company. Spoke to a very pleasant women who submitted my claim in a timely manner and the problem was fixed immediately and the worker's invoice was paid in a timely manner. Would recommend to family and friends. When we have another house will will most definitely purchase this service again, you can't beat the price for the peace of mind that you get.

Customer service was exceptional, the service company arrived on time. All the work was performed in a timely manner. ARW stands behind their warranty with no hassles at all. Their follow ups are prompt and customer satisfaction is truly a priority.

The services, the we are paying. The really are cover and works perfectly, and we call for services they answered right a way, the people are nice and friendly. They treat you right and they trying to give the best they can Do.

The representative answer all questions asked and was very courteous. The scheduled appointment date was in 2 days. The only problem I had was I requested 8-12 and the servicemen had appointment for 12-5. However everything was corrected prior to his arrival.

As soon as I described my issue, Customer service rep gave me name of company for repair service. My washer was fixed the next day. No problems no hassles. Thanks RWS. The problem was solved easily and my appliance was up and running in no time once the part was obtained.

I had three different claims and all were taken care of. My only complaint was that I was not called about my garbage disposal repair until about a month after I made the claim. Other than that I was happy. They just brought me a new one and did not try to fix the old one.

Fridge repair - Had no problems at all with the repair. The young man who did the job was very polite and clean with the job. I would recommend this company to anyone. He was in and did his job. He had respect for me and my home.

From setting up appointment to service call a completely satisfying experience. I highly recommend this service. Great Value for services rendered. This one service call paid for the service itself. Glad I took out policy. Will definitely continue to subscribe to service.

I was very pleased with the service I received from American Residential Warranty. I was approved immediately for the repair work along with the use of my own contractor. It took about three weeks to receive my check, but they were very helpful through the process. I would recommend them to a friend.

We had a great experience with tech provided. He was professional. Came out in a fast and timely manner. He repaired our issue and discussed also an issue with the A/C with the same unit. Superb customer service. Just a great experience!

Very pleased with this company. Great customer service. Professional and courteous service technicians. Will use them again in the future. Very dependable on time. Very knowledgeable technicians. Refrigerator works just like new again. Very very please with this company. Thank you.

I’m very satisfied with the work technician did. I would recommend them to family and friends for their home repairs, and it’s affordable too. The customer service department was very helpful. They answered all my questions about the company and helped put a plan together for all my home repairs.

The call was about claims reimbursement. All work well. Thanks for your understanding and attention to me problems. I hope you keep the good work in the near future. I hope do not has another claim. Love.

American Residential Warranty company is a great Warranty company. I will recommend them any day to a friend or family member. American Resendential Warranty has knowledgable workers. Whenever their contractors repair your appliances it works after the repairs are done.

The dryer stop working. Called ARW and they were very fast and responsive. They did the appointment right there and the technician came the day and time that was scheduled. From calling to report the problem to the scheduling and the repair, service provided was excellent!

My service was fast and the service provided by the technician was done in less than a hour and warranty co acted quickly to get my claim done as soon as possible. Thank you for prompt and fast service. If you ask me I really do recommend American Residential warranty and their Service.

Great customer Service and the information provided by Thomas was very informing which prompted me to acquire additional insurance. He explained the product thoroughly to help me become fully informed and saved me money in doing so. I will definitely be sharing this information with friends and family.

Customer service very helpful in making sure I have THE best package for my money... They explained the process clearly and was able to answer all questions concerning the person coming to fix my refrigerator... Agent went over my account and offers that I might be interested in.

My oven burned out and had to purchase a new oven. They were very professional and quick in settling my claim. They were very sympathetic and helpful. My claim was settled in less than a week. They were in constant communication with me and didn't leave me hanging.

I was very pleased with the service rendered and how quickly the problem was rèsolved. The service man was very knowledgeable about the problem and immediately went out to pick up the part needed and installed it. My A/C has been working very good now.

Called American Residential Warranty. For a plumber to replace water shut-off valves for washing machine... They sent a appliance repair person. He reviewed the work order and saw we requested a plumber... We recalled American Residential Warranty for the plumber. (Had to wait 2 more days). The plumber called half an hour before arriving at our location. He replaced the valves... was very polite and respectful. Did a excellent job.

This is the best company on the market. Fast, friendly and reliable. The rates are not too high and they cover a multitude of things in the home. Also the communication is also an A+++. I would recommend this company to all my friends and family.

Our refrigerator broke and need to fix. Fixed once, broke again within two months and it should be covered and they are telling me now coverage is only up to $300 in repairs and do not want to pay it. Beware consumers, when something major repair comes, they do not want to pay for it. I am customer from last three years and very upset.

My microwave stop working. The problem was diagnosed and repaired in a timely fashion. Customer service was cordial and seemed genuinely concerned about my problem The technician was professional and efficient. I have never had a problem with service of any kind, and always received a follow up call

They had been taken money from my account for over 5 year. When it time to fix something they say it’s not cover. Got two technicians say my A/C Motor bad. They never replaced it. They are a scam. Check to see who is the number one warranty company before purchasing these people. They are not ranked.

Technician did a great job! Came up with a solution to repair a manufacturing defect. Machine runs great!! Technician was very knowledgeable and professional. The appliance repaired had been previously repaired but the repair would only last for about 6 months and then break. Technician created a modified hose that did the trick.

ARW excellent service and definitely the bomb! They were fast and they fixed my microwave with no issues! Customer service was fast and respectful! They changed the part with zero issues. I appreciate them! I’m so happy I saw their commercial! No regrets with this purchase.

Great every time I need American Restidential Warranty. The company very notable in their business. Everytime I get the person to fix my house the people that ARW sent get the work fast and do all of and find the what is wrong.

Making a claim with ARW was a phone call away, and despite the age and heavy use of both appliances, they were covered and taken care of quickly. The customer service representatives were knowledgeable and courteous. The amount of money they approved for my claim is acceptable and appropriate. Having the policy with American Residential Warranty is like having a safety net. It's having a peace of mind.

I like the service. I just didn't like that it took a week for someone to come out to fix my oven. Other than that I am very well pleased with the service. I would recommend this to everyone and the repair man was very well efficient.

I am very happy with my choice of ARW. The repair people show up when they agree to do so and are very skilled and polite. The reps at ARW have been very helpful and compassionate. And on my latest repair, the built-in microwave was not repairable. I was surprised and delighted by the amount of the check to purchase a new one!

American Residential Warranty has been a great company. All my claims have been covered promptly and easily. My tenants definitely love the warranty, because they can get any appliance fixed without waiting on me to find a company and pay the actual expense of the item.

The manager who worked with me was fantastic. She troubleshooted my issue carefully and patiently. And then did everything in her capacity to make sure my issue was resolved. She was phenomenal. She called me regularly to keep me updated. I was so happy to have her in charge of my issue.

American Residential Warranty serviced my washing machine quickly and efficiently. I would definitely recommend them. When my heating system is not working and it’s an emergency and I call other companies to fixed and they paid my whole billed.

Icemaker - Very prompt and courteous service. Thank you! The service was set-up within one day. The repairman was very thorough and explained the problem. The parts were ordered when he was at my house and he came back within two days.

My dryer belk broken. I call. They made me appointment. They gave me a time and date. They was on time and repairmen was nice and fix it and try it out and it's working good. I appreciate the work he done.

The Lady I spoke I with was very nice and the service was great. When my washing machine broke down, they sent someone to take care of me. Even though they couldn’t fix the machine, they gave me a check for a new one. I really appreciate it.

I would tell a friend to use this. When it started there were problems but they fix everything. The guy who fix dryer was very nice. Made sure he did in a timely manner. I would use this insurance on long term.

Customer service took our issue and reassured us that the problem with our electric issue will be resolved in a timely manner. It was the repair person was understanding of the problem. He explain what and why that caused the problem.

I had great experience with ARW. My wash broke. A tech was sent out and ARW worked quickly to get me a replacement the same day. The Reps are very helpful with any issues. Quick response for replacements and repairs. Very happy with my warranty.

They have a prompt reasonable response time and I found the operators taking my call to be polite and helpful. I would not hesitate to recommend them to friends and family. It makes sense to have this sort of coverage.

I have been treated with the utmost courtesy by the AHS crew. Thanks for the answers to my questions about my policy. I feel confident to recommend this company to my friends and family. My friends at my DAV lodge will be hearing about you.

Our washing machine was not working properly, noisy, clothes not clean and clothes were constantly wrapped around the agitator. The repair person determined that was not repairable. I would recommend ARW for reliable service. I recieved my warranty check in a timely manner and was able to get a fantastic purschase for a new washing machine. Thanks ARW!

The company that came out to fix our furnace was very professional. The owner called and arranged the appointment and he was very kind and made sure a technician was out to service my furnace with 24 hours of my call.

This company offers something you can't put a price on, peace of mind. Having a family of five active kids, it's hard to put back a rainy day fund, because let them tell it it's always raining. Having this company make me feel safe and comfortable in the home I wish to grow old in. One call take the worries away. And I appreciate the whole team they have for making life easy.

Gary and Bernardo were very knowledgeable. However a lot of time lapsed before our fridge was repaired due to collection of parts. Fridge is working now. Hopefully we will be in good shape for a long time. It's good to know that ARW is there if we need them for all of our appliance needs.

Garbage disposals did not work and sink was stopped up. 1st plumber in stopped sink. Next plumber came to install new garbage disposal. There was a mix up about who was to pick up the disposal from Lowe's. That problem was resolved in a timely manner and the equipment was installed.

My experience with this company has been outstanding. I have nothing negative to say and as of a matter of fact... They assisted me even after the technician was finish the work. I am please to have them as my alternative support in case my appliances failed.

The premiums and deductibles were lower than my previous plan. The response time was a short wait when calling in and the customer service representative was courteous. The workers were friendly and worked in a timely manner. The best part with your plan was I didn't have to fill out paperwork. I recommended ARW to my sister-in-law.

My microwave suddenly stop working. It no longer heated up so I called American home warranty. A representative came out diagnosis the problem and in no time it was working like brand new. I would recommend American Home warranty!!

If you want to save money on new appliances this is the company to get. I tell people about it. Thank you for being there. I'll never go to another company when I've got you. Keep up the great work. Everyone there is very helpful. Thank you.

No repair service at this time but my contact with Customer service (principally Mr. JR) was about getting a policy set up and billing procedures. He was very thorough in explaining things to me. Would recommend to my business colleagues or others.

Prompt and excellent service fixing my stove. The gentleman showed his work information to me before he started the job. He was very knowledgeable and knew exactly what he was doing. He was fast and informative. I would definitely recommend American Residential Warranty to a friend.

Good work. Was very clean and neat. Did a good job. Havent had a problem since. Nice workers nice and respectful. If I have any problems at all I will be giving you guys a call. Not going anywhere else.

I had a microwave go on the fritz. I was able to get the microwave repaired in a timely manner and to my satisfaction. The service technician was prompt and courteous. The microwaves was fixed to my satisfaction. I am very happy with the service I received. Thank you!!!

This was my first claim with ARW and I am very pleased. It was a very quick and easy process, all parties were friendly and professional. Coverage has already paid for itself as the repairs to my LG refrigerator would have cost over $500. I would recommend to a friend.

Repair of Refrigerator Ice Maker - The serviceman was prompt, courteous and resolved the problem. Thank you for the prompt service. Hopefully we will not need your services again in the near future, but it's reassuring to know I have help when it's needed. My husband and I are over 70 yrs old and getting help is what we know we can count on from American Residential. Thank you.

The heat unit went out and I contacted America warranty, paid the initial fee, then they sent out Superior Facility Service. They are excellent and totally professional. The contact time was also excellent. I would highly recommend this company for service anytime. The service technician was very polite and honest in explaining to me what had happen.

After I self cleaned my oven it would not work. I called American Residential Warranty. I got prompt service. They came the next day. He told me he would call ahead and he did. It was fixed and the service man cleaned everything up and I was back to baking that day. I had another Company a few years back, but was not satisfied as I had to wait, and the man never cleaned up his mess. I would recommend American Residential Warranty to everyone. Good honest Company.

Awesome technician did a great job. I would recommend your company. He made sure everything worked. Cleaned the area up. Made sure I was satisfied with his service. He notified when he was on his way. It was nice to be able to use the dishwasher again. My wife says the glasses was as clean when she washed them by hand.

I called in to have someone come out to look at my refrigerator, and the customer service rep was very nice and was able to have someone come out the next day. They have very fast service and they were able to resolve the issue when they came to my house.

Contacted ARW customer service to report a malfunctioning garage door. Received very friendly professional and courteous help. Also spoke with claims department who was able to quickly provide resolution with repairs approved. A technician came out and resolved the problem. Excellent service.

I called ARW to fix my front loading washer. The plastic rim around the tub became twisted and ripped. The repair person called immediately and asked for a picture of the damage. I sent it to them and they ordered the part immediately and it came quickly. They repaired it within a few days and works like new. I would highly recommend this company.

Awesome and fantastic service. The furnace was fixed fast! We were up and running. Efficient and courteous and timely and polite. Fixed the problem and handled it fast. I am very pleased with the results and am glad to have a residential home warranty I can trust with my home and family can rely on. Thank you again. I hope to not use it but it is peace of mind for us with best company residential home warranty. I highly recommend. Thank you again and again for your service and it was fixed the next day and that overall made it all worth it and simple.

Called them for my garage door opener. About ten minutes later, they sent me an email confirming order for a new garage door opener. No hassle. No gimmicks! Even when there was issue with the installation 3 months later, they help fixed it!

I have no long wait when calling in for a problem to be fix. When the company they recommend comes out, they do their job professionally. All I pay is my fee for coming out and I do not have to put out extra money. The company that comes out does their work right the first time which last for years.

Service worker was friendly & worked to check and eliminate problem. Order replacement for defective parts. I feel that age of the appliance should have been given more consideration. A replacement would have been more appropriate because this was the second call on fridge.

My experience with American Residential Warranty is great. The employees are friendly and very helpful. The employees are very knowledgeable. I have not had any problems with this company and I will recommend this company to others. Thank you for everything American Residential Warranty.

They came out twice to look at different problems and they corrected the water heater problem. I was not charged for the second visit after explaining the situation. Their customer service was friendly and courteous. Then I called them to submit another claim and that is currently be worked on.

Our dryer stopped drying. I put in a request to the home warranty and they set someone to come out and fix it. They were very professional, courteous and fast at getting my dryer back up and running. I would highly recommend friends and family to the warranty and repair company.

The repairman was prompt. He identified himself and was wearing identifiable clothing for his company. He was professional and very knowledgeable. He explained what was wrong with my dishwasher and offered suggestions on preventing a repeat of this problem.

I just joined this company a few months ago. And had a power surge that damaged my circuit board on my central unit. I called in for a claim, super professional courteous service. Immediate transfer of my information to a company Marvin's AC & Heating, LLC Baton Rouge company marvinairandheat@yahoo.com. Super company, highly experienced professional. Owner serviced my repair, he came to my home the same day of the call in and was back the next morning to replace the board. 15 minutes and I was up running again. My experience was super and I am glad that I signed up with this company. And would definitely recommend to another person.

The stove repair was made in a timely manner. The repairman was on time and very courteous. He worked in an extremely tight area, but managed to overcome that obstacle. He wore protective booties, careful not to track outside weather conditions inside. His appearance was professional. Overall, this was an extremely pleasant experience.

Service was great and the person was professional and cordial. I will definitely recommend this service to all my friends. The service tech was timely and knowledgeable concerning the air conditioner unit and the thermostat. My wife loves the service as well.

After submitting my claim, I had to wait to hear from the outside contractor that was supposed to come work on the A/C unit. They never called. The next day they worked hard to find a replacement after third party never contacted me.

Very responsive, allowed me to have my furnace repaired quickly and covered all of my costs. The repair person seemed satisfied as well with their prompt service and he was paid in a timely manner, which wasn't the case with my previous home warranty firm.

Laptop - The return was great. Thank you so much. My husband has more about the customer service speaking over the phone. Kind and very informative. l will have many more people to recommend in the future. Most of all customers will want to feel they are heard.

The man that came to fix my refrigerator was done in about 30 minutes. He did a great job. He came checked to see what the problem was. He replaced a crit board. And the refrigerator was working in less than a hour.

My General Electric microwave stopped working on Thanksgiving Day Weekend. ARW made sure they obtained a reputable GE repair person to take the appliance out of the wall for repair. Best part was, it took less than an hour. Thank you.

The repairman was very efficient by trying to fix my problems and try to order the replacement board but Couldn’t get a board replacement, so you all send me a check to replace the microwave, so this was my first experience with this company.

American Residential Warranty provided exceptional service. The representative was able to answer all of questions and concerns. He was prompt, courteous, and professional. All of my expectations were met! Great service and overall great experience. I highly recommend this company to everyone!

Great experience! One of my major concerns when dealing with home service representatives is that he or she is on time and presents themselves in a professional manner. My mechanic was all that and more. He diagnosed and resolved the problem quickly and accurately and provided me with a detailed invoice.

Property address of service is **. The service repair was done at my rental property on my washing machine. The first initial visits had to be rescheduled because parts needed to be ordered. My tenants have not called me so I assume all is well. I have no complaints and no problems that have not be resolved to my knowledge.

Friendly people!! Clean friendly people, very nice, understanding, made you feel welcome and I understood what the problem was when you’re trying to describe it on the phone! Understand your needs what needs to be done. Made the phone call easier.

I was exceptionally pleased with the workmanship, promptness, and courtesy I received. He even cleaned everything before leaving. I would recommend this service to anyone; in fact I already have. I also was very impressed on what a fast response the appointment was set up in.

We have been very happy with the service we received from ARW. Our microwave started working inconsistently. We called the company which sent a technician who discovered that it was not repairable. The company then sent us the insured amount which allowed us to purchase a replacement.

I called American Residential Warranty prior to a holiday, they came out imed. Found the oven not Heating up, was told by the Heavenly Cool LLC that he needed to order the part to correct the problem. Was kept informed during the waiting period and within eight days we were cooking again with no further incident. Thanks American Residential Warranty.

The issue with my furnace was quick and easy. The response time for my claim was the same day (within hours). The repair guy was very knowledgeable. With a few questions for me and observation of the unit, he quickly diagnosed the problem (blown fuse). He replaced it and went further to make sure there weren't any additional problems. He was very efficient!! The problem was solved in less than 30mins. I'm warm again!!! Customer Service was outstanding!

Quick to respond to claim. We had a good plumbing company take care of the issue, very efficient. Claims department takes care of paperwork for reimbursement promptly and with no issues. Used to like putting claims online, but I guess giving the information to the representative makes it faster for them to resolve the issue.

When we called, our refrigerator had stopped cooling; only a spare refrigerator and upright freezer spared our contents. A quick call to ARW scheduled a repair service; 2 days later, he arrived and quickly resolved the issue. The refrigerator was working within an hour. The job was clean, efficient, the service provider professional, friendly, and fully equipped to do the service. We could not be happier with the work, and could not be happier with American Residential Warranty for performing the service!

Great warranty company, quick response and easy to change time schedule. The folks at customer service were very helpful. The service was done on time and the service technician made it as schedule after part arrived. I give it a 5 out of 5.

Our dryer needed repair. The problem was that the timer was not turning and the heat produced by the heating elements was not enough. The appliance repair person was unable to fix it. The company sent me a check for $320.00 toward the purchasing of a new dryer.

Satisfied customer.

Very satisfied with the service I received. I am relatively a new customer. As I said above I am very impress with the service. The last service was to replace my garbage disposal. Service man was in and out in less than an hour.

I had no problems the first time I needed them, they were friendly, fast, and got the job done. They had the heating and air guy there in good time and he did the job fast, I definitely recommend them for a good home warranty.

We have American Residential Warranty. We had a problem with our A/C unit. We could not get the unit to work and called a service person to diagnose and repair. When diagnosed we call ARW. They immediately had the unit relaxed. Best premiums and protection.

Called in to American Residential Warranty co. about my dishwasher being broken. In a few days a repairman called and made date to come by to check it. Found a bad switch, replaced it. I was very pleased. I highly recommend American Residential Warranty co.

ARW is an excellent company. They always handle my problems in a timely manner. The workers who come to my home to correct the problems are always friendly and courteous. They answer all of my questions and tell me to call them if I have any further problems.

The second repairman that came out was courteous, knowledgeable, and detailed in his repair of the refrigerator. There has been no problems with the refrigerator since the last appointment. We are very pleased with his work and American Residential Warranty.

Thank you for taking the time to share your kind words and positive experience. We truly appreciate your feedback and are delighted to hear that our team made a positive impression. Thank you for choosing American Residential Warranty and for your support.

My refrigerator went out the day before Christmas Eve. The repair service that American Residential used was not able to see me before the holiday only to find out after I paid the deductible, so I had to find a repair service that could see me immediately. Needless to say, my refrigerator was repaired before the holiday. I had to speak with 5 different operators and 1 1/2 on the phone before I received the confirmation that my email was received with my receipts to get a refund for the service that I paid for.

My washing machine had stopped working or the weekend, the belt had fell off. I called America Residential Warranty, and they sent someone out on Monday, they didn't have the part with them, so they went and got the part from a local store.

So far, I've gotten my MacBook Pro fixed as well an my ice-maker. Great Service. I called, then paid my deposit over the phone and a contractor called me (for the ice-maker) - I shipped the MacBook off (free postage) and then got the laptop back in less than two weeks!

Filed a claim and contractor came to my home on December 17th for my stovetop. I have not seen or heard from the contractor since Astros Appliance. Called American Residential Warranty, who my service fee was paid to and they said they can’t do anything because parts have been ordered. It has been a month without the ability to cook and they can’t help me. UNACCEPTABLE!!! In all fairness, I’ve been a customer of ARW for some time and this is the worst experience ever.

Very good experience. Punctual and efficient. Had part on truck when arrived. Serviceman was very professional and courteous. Very knowledgeable about our dryer and courteous... Would recommend American Residential Warranty to anyone based on current experience. Dryer is running great now.

Fridge repair - This company was great, fast and reliable, they have great deals an discounts. I look forward to keeping this company in my home and family. The repair guy was open an honest. This company also offer new equipment and furnishings for the home.

My husband submitted a claim yesterday at 7 am regarding our hot water heater leaking and no hot water. The rep advised him the system needed to update and to call back at 2 pm. At 1 pm he called back and the next rep asked him about the make and model again. Placed him on hold for 3 minutes to return and say the system needs to update and to call back. I called back around 1:30 pm because I did not understand what needs to update if they found the account. I was told by another rep an error was inputted with the make and model therefore another company needs to update the system before they can dispatch a technician.

Your tech arrived on time he was polite and pleasant. He then checked the Dryer and found the problem. He was very efficient. He was able to complete the job at a reasonable time and explain to me what the problem was. I would recommend your company anytime to my family or friends.

I called Residential Warranty when I had problems with my refrigerator. They set up the appointment and the man came as he was supposed to on time. Had it fixed in no time. All I had to do was to pay the $55 to get everything set up. Glad I had the warranty.

American Residential Warranty gave me the help I needed when I needed them. Every thing was right on Time when I needed them. When my stove went out day before Thanksgiving I called ARW and they had someone out the same day. Love this company.

My only negative is the response with the department getting the correct person, and locating business to do the work, the company responding to you doesn’t always do work in my area, then I have come back to you, they don’t!

I highly suggest that you do not get mixed up with this company. The vendors are incompetent, and you will spend hours on the phone with little or no resolution. The wait time for parts and approval can take up a week. Trying to cancel your contract is next to impossible. The employees are bullies, and when you stand up to them, they hang up on you.

Fixed ice maker and did a great job. Very efficient and professional. Thank you. Great help to people without a lot of income. Would have cost a small fortune without this contract. Would refer to anyone who can’t afford to put a lot of money out at one time.

After I filled out an online request this company called me back with my area code, not a 800 number. I told them that I didn't want to do business with them. The next day they called me over ten times, each time I ask them not to call me. They woke me up two hours earlier than the time I get up. After eight days I called and once again told them to place me on a do not call list.

My experience with American Residential has been great so far. When speaking to customer service they were very helpful and made sure I understood what packages were great to have. Also when I needed a repair done customer was very helpful.

I'm a current warranty owner and I have horrible experience with the claims. They will pacify you, lie to you and try to get you off their back with all empty promises. Every time I call back they do not have any records of the previous claim information they promised to work on and start the process all over again and end with empty promises. The worst and horrible company ever if I can put it mildly. Lies and deception is their game if you want to play. Be warned...

I would recommend to a friend, the service people was very nice. Went they call you, what day are going to be at home and what time. If not make pick a day you're at home. They will be out the day you pick.

Fixed heating thermostat. Technician was very professional and did work at a timely fashion. Thank you again for your service. Technician came on time. He had to leave to get the equipment that he needed. It did not take technician very long to get an approval to get the job completed. Technician was very efficient, courteous and polite. I would recommend him and the company.

When we needed the dryer fixed we called ARW and they had a technician come out and fix the dryer. It needed a heating element. The man that did the work on the dryer was very courteous and the dryer works good now. We would recommend ARW.

During the week of Thanksgiving we had a water leak from the pipe leading from the meter to the house. The claim was covered 100% and the service received was superb. Everyone was pleasant and went the extra mile. We have recommended American Residential to family and friends. We are so thankful.

They came in and fix my central air in a reasonable timeframe. I will recommend them to a family and friends. They have a lot of different types of warranty you can get for your home. And the price are very good.

Ice Maker Repair - The repair process was extremely easy. The service technicians were knowledgeable, friendly, and followed through with their work. There was a small issue with parts availability, but American Residential Warranty had the parts shipped directly to me for the technicians to install at a later date. Even with that, there were no problems.

I have had one experience using my warranty and the service was great. Would highly recommend to others. Technician seemed to be highly qualified and knew exactly what he was doing. Was in and out in a flash. They called in advance and told me what time to expect technician and he was on schedule.

I was very happy with the service the repairman did on my dishwasher. It took two control boards. I was glad he got it fixed before the x-mas. I had a lot of dishes to do and my wife was happy also. Thank you.

Repair person greeted us and we explained what happened. He knew how to fix the refrigerator ice maker problem, proceeded to do so and then make sure all was ok. He was pleasant and professional. This was the first time we used your service.

Refrigerator. The service guy was very knowledgeable and friendly and courteous. He did a great job. The problem with the refrigerator it was freezing all the food that was in the refrigerator part. He came and told us the problem. He had to order the part. He came back and fixed it. He told us if the icemaker was not working to call back and icemaker still not working so will call back and get that taken care.

My wife called on Friday to make a claim and was told someone will be out to on Wednesday the 2nd of January between 8am and 12 pm. When no called or came my wife called the company that was coming out and they have no records of our claim. Plus they said they don’t even service American Residential. I can’t get in touch with anyone from American Residential because I am just left on hold. I paid all this money for a service that I can’t even use due to the fact I can’t seem to get an answer from anyone. This has been my worse purchase of any product.

First I paid the $55 service fee and was told that I was only given $350 to replace the water heater which was about 1/3 of what it cost so I had to fork over an additional $950. That just DOESN'T seem right!! AND THERE'S WATER IN MY DUCTWORK AND CRAWL SPACE THAT THE PLUMBER DIDN'T EVEN ACKNOWLEDGE (should have discovered when inspecting damaged/leaking water heater, which I pointed out to him, to no avail!). It would have been cheaper to have bought heater, paid plumber to install and saved a ton of money. These **' folks should be sued for false advertising. Sooo... before giving this company your hard earned money and your business, ya might wanna check out the competition because you can bet that I'm going to "aggressively" do that. Unhappy Insured Client.

I have not been with them a year and thus far service is slow turn around for getting in touch with dispatchers to approve items to be fixed or replaced. The customer service representative seem to have no clue as to what is going on with your claim and they seem to have, "I could care less about your problem" attitude. I live in Michigan and have been without heat for three days.

Had to replace door sensor. Did a quick and quality job. They were heard on time and took every effort to fix the problem. I would recommend any of my friends to try this service as they are very professional.