ARW Home Reviews

I am very happy with ARW. I put in a claim on my dishwasher and ARW called that day to get a repairer at my house. When I was told that the dishwasher was unfixable ARW called the next day and arranged to get a new one. I would definitely refer ARW to anybody who wants your home items protected.

Service was ok. I put in a claim and got my washer fixed the same week. I also put in a claim to get my AC fixed. I put in a claim for my AC but it was the weekend so it would take a while to get someone out to look at it. They allowed me to find someone on my own to fix it the same day and they approved it and paid them.

Service call for dryer - Our call was handled promptly. The contractor arrived on time and fixed the appliance; The unit was not drying clothes, taking too long, the repairman cleaned the vent and checked all the belts, he ran and tested the unit, was very patient and respectful. We were also contacted about the service by ARS. VERY HAPPY TO GIVE A GOOD REVIEW.

My experience was excellent. I always love to make my payments on time because I love my service. You guys provide an awesome service. I recommend you guys to any and everybody! Every time you guys tell me you're going to do something you guys always provide that service. That's why you guys are number one in my book.

My power went out and they got someone out to our house as soon as possible. Thanks to American Residential Home Warranty. I would have been lost because my husband had just passed away and he always made sure that we had the best to take care if something happened.

Great service, tech was on time. Customer service great, and I have offer service to my co worker. I have been a customer for about 5 years and they have always came through for my family. The pricing is great and they have always came through on fixing my problems. One of my friends used their service and they said the same things, you can not go wrong with purchasing their service. Thanks a lot. It take something off my plate.

I have a failing water heater in my home. They said it was a pre existing problem even though this problem just started occurring. So after a $80 service fee, 3 days of waiting and a lot of headache and we are back at square one. This warranty is a scam. Don't look at all the high star reviews they have to be fake. Customer service is rude and not helpful as well. Save your money and steer clear of this company.

The wait time was extremely long when calling. Otherwise, representatives were excellent. Were very polite and helpful. Returned calls in a prompt and timely matter. Pleasant and kind voice to be. Took time to listen and ask questions to keep conversation flowing. Connected to appropriate departments.

I have been a customer since 2013. There is a reason why. Always prompt to respond and fix the problem whatever it is. The techs they send are polite and knowledgeable about the product or the kind of service that is needed. They always clean up after themselves. I would highly recommend this warranty company.

We have used this company for the last year on 1 of our rental properties. We are happy with the service and the call back followup. They have repaired the items each time. I highly recommend them. Their deductible has been reasonable for our budget.

I like the idea of them asking what company we want to do the repair. This was our first time we had to use this warranty service. The Tech was very knowledgeable and helpful. Point out something we need to keep up with to keep our unit working properly.

We always receive outstanding customer service and repair services. Always on time if something should change we would be notified and updated. This service is affordable and in my opinion everyone that value their appliances like we do should take the necessary steps in getting home warranty services.

Repair oven censor - American Home Warranty is the best thing that you could ever get for your home. They act very quickly and they're very professional and dependable. They explained everything that needed to be done and what my options were. It was a very pleasant experience.

They were very fast and professional. Did great job installing our furnace. Furnace went out in middle of winter and was installed the next day after I called American Residential. They told me they would have a company come out right away and they did. The heating company was very professional and fast. We were very pleased with the service.

Great service. It all worked out perfectly. The technicians were able to get to my home the same day. I would suggest to other homeowners that they obtain a plan with American Residential Warranty. Best service! Best value! Don't look any further!

Wash machine - The repair was prompt and inform me about everything he was doing and how long it would take. And they also let me know how long it will take to get the part back and inform me when the part came in. I really appreciate that.

My hot water heater "exploded" on a Saturday. Six days later I'm still told a provider in my area can't be found. Reimbursement will only be $300. Several times I was told "If we can't fix it we'll replace it." That doesn't even begin to replace a hot water heater and then there's installation expense. Is it even legal to sell something you "don't have"? Not at all impressed this time.

My microwave oven door latch broke. I filed my claim and in minimal time I had an appointment for a service call. The tech was on time friendly and was able to repair the microwave oven. This warranty saved me hundreds in replacement cost. As an owner of a new house I would recommend getting a homeowner's warranty before the builder's warranty runs out.

Did not receive full costs of replacement, apparently due to age of system. I had originally understood I was to receive full replacement reimbursement. Later experiences have been satisfactory, including washing machine replacement and icemaker replacement in refrigerator. I received a new washing machine; however, it was not the quality of my original machine. The company has been prompt in responding to my calls for service.

Everyone is so very friendly and continues to work on all issues until the problem is resolved. For example I never follow up with my electric issue but the staff continues to call my cell phone and reminded me that this issue need to be resolved.

The experience of getting a service contractor was smooth and easy! The customer service agent was professional and courteous. The service contractor was prompt, knowledgeable and professional! He was able to quickly pinpoint my refrigerator’s problem and fix it. He even gave me pointers on how to avoid the problem again!

Your Customer service was Outstanding. I was extremely impressed by my Service. The representative was very helpful and informed me of my Service and what I needed to do to file a claim. Also what I needed to do to add my new washing machine.

Updated on 11/03/2018: Alexia contacted me today to rectify the situation. She said unfortunately the company is still in the process of notifying their customers there was a change in contract bylaws in which the deductible is paid upfront. That’s because they get your money give you an appointment in which is BOGUS!!! The service company said they don’t have any appointments for a week being the 13th of November instead of 7th.

I have in the past have had good response from the company, but now it seems my area where I live has been Red Line. The company does not service my MidWest City where I live. I do not appreciate getting a call from their dept, stating they will solve the problem with my hot water heater, and in reality the company cannot. I pay the fee each month and now they ask for the ded of $55 to be paid upfront which I have done. I would like someone in Corp office to assist with this problem.

I've used their services three times refrigerator, dishwasher, dryer. They answer the phone in a timely manner. And have recommended a qualified technician that has resolved the problem. The repairman has arrived probably and has reasonable product knowledge.

My first time using them was to repair my fridge and they were able to sooner than originally scheduled. They were very professional and answered all of my questions. I have recommended them to friends and family and will definitely use them again. Customer Service is professional and very helpful.

Updated on 12/04/2018: Had an issue with my electricity in my home. No lights in several time, called American Residential for service. They sent a technician out after some time and my home in danger of catching fire, after several attempts and calling the tech finally sent his diagnostic to the company after claiming they never got it, did not get a response for about two weeks with the issue being as serious as it was, only to be told they would only offer me a payout of 300.00, and the cost to fix the issue was 1,100 dollars, and was later told that it was because my home was over 10 years old. This was not in the contract when I first purchased the plan but they made every excuse not to pay the claim. Don't be fooled and pour a lot of your hard earned money into this company. You won't get the help, and don't be fooled by the good reviews. Those are the only ones they publish.

They ate very helpful and I am happy that I am using Amercian Residential Warranty especially when certain things in the house is expensive to get fix. I pay a fee every month and pay low fee for them to fix whatever I need fix.

The technician was punctual, friendly, and knowledgeable. He explained that we were low on freon. He acted professionally. When it leaks out, refilling to a specific level is required. He chose to refill it. My son was home that day and described the whole exchange as very good service. Thanks.

The time inspection delivery was very Timely and efficient, I had no problems afterwards. I am very thankful and grateful for making the experience stress free. I would gladly recommend American Appliance to my friends and family. Please keep doing oh well very good job.

American Residential Warranty is good for homeowners. For the most part, the company has been good to work with and resolve my claims. They have replaced things like my microwave, washing machine and plumbing issues. I would recommend American Residential Warranty.

Very satisfied with warranty so far, good experience with technician that did an exceptional job with the repair. I hope you would cover more items, such as my sewer system is. I wish your company would do 1 preventive maintenance inspection on all items covered under the warranty.

This company doesn't even deserve one star. I contracted with this company in Nov 2017. Never made a claim. Made a claim a few weeks ago (Oct 2018) and they couldn't even find anyone in the area to service the home. Finally found someone weeks later. Finally got the problem diagnosed; however, then they would NOT cover a plumbing issue, saying I needed to have purchased the deluxe package, which was never even offered at the time of contracting.

Call to report problems. Have to wait 45 mins to hour. After FINALLY talking to agent somehow you get disconnected so have to start over. They have NO problem taking payments. My garage will not open and I keep getting the run-around saying claim Dept would call me but it's been 3 days and STILL NO call and now it's the weekend. IF they call it will be 6 days of waiting. What am I suppose to do? They say they would MAIL the Liftmaster to me after claim Dept will call so it's NOT 24hr service cause still waiting.

My experience with American Residential Warranty has been awesome! They went above and beyond to resolve my dryer issue. They basically replaced my older non-working dryer with a new dryer. My blower wheel on my old dryer was on back order for over a month. This really was an inconvenience to me and my family. The Replacement Department stepped and sent me a new dryer for the inconvenience.

While I was canning great juice the disposal in the kitchen went out. Call American Warranty to file a claim. Very easy to do and within 72 hours a plumber was out installing the new disposal. I have used this service mostly in my kitchen is appliances tend to go out and break.

Hot Water Heater and Ceiling Fan - American Residential Warranty has proved to be a dependable company with exceptional customer service. They have help me replace my hot water heater and ceiling fan with no complications. Because they located a licensed repairman for me each time, this lowered my stress level of trying to locate someone on my own.

It’s a great service. I’m happy with the service. It’s an excellent customer service. A couple months ago I needed a service that fixed my refrigerator and your company took care of it as soon as possible. I recommended for the friends and family.

10/11/18 Called to file a claim for my leaking air conditioner. I paid them $55.00 fee over the phone. 10/12/18 called to see if job had been assigned. Was told paperwork was never sent over to the department that assigned jobs. Was transferred to this department and was told they didn’t have anyone servicing air conditioner in Tampa and that company in Ft. Lauderdale would be assigned. They gave me phone number and I called them (Best Servicers) and they said they didn’t work in Tampa. Called back AR and lady put me on hold while she called to verify with Best Servicers did not cover Tampa – she came back and told me she found someone in Tampa “Mel’s Appliances”. I told her it didn’t sound like they did air conditioning. She assured me they did.

Time-consuming at time it takes a while to find someone {a technician} to service the product. Hope now that there is a company (TNT} local won't have to wait so long for service. They are always so pleasant and will always explain the problems. Happy with the tech.

Whenever I have to call and make a claim with this warranty company. They always are fast and efficient when expediting it. I would recommend this company to anybody. They leave me nothing to complain about. Always reliable and always on time.

Microwave went out one afternoon during supper. The next day I called the warranty company, told them what happened to the microwave and I had a repairman at my home within the week. No problem with the microwave since that time.

My experience with them was pretty good. The person that they sent out had to order a part for my refrigerator which I thought was amazing because I didn’t think my refrigerator was worth repairing but he came back with the part and they also sent him back to fix the icemaker. I actually thought that I was going to replace my refrigerator. Great job.

I have never had any problem when I call. They always had someone to come out. I will tell a friend. If I was not happy they would send someone that could fix the problem. And I thank you. Thank you all that work there.

America Residential Warranty great investment for any homeowner. Has been more than a reputable company as far as resolving my past issues. Great customer service. Would happily recommend this service and is very reasonable. I love my American Residential Warranty.

From the first call to the completed repair of my dryer, everything went smooth and we didn’t have any issues. Repair guy was efficient and explained everything. They were there when they said they would be and listened to our concerns and solved the problem without any problems.

We been with this company for few years and we are happy and I will recommend for the home warranty. You just have to be passion when call for service, remember they work with different vendors to get the issue resolved.

The representatives at American Residential Warranty truly care about their customers. They have great customer service representatives and with all of the fraud that customers are exposed to, they put a lot of effort into protecting customers accounts and personal information.

The experience with the people that installed the ceiling fan was very professional. It was done very professionally. The installation did not take very long. They were in-and-out without incident. American Residential Warranty handled the claim in a timely manner, the staff was accommodating and kept in touch throughout the whole process.

American Residential Warranty is a great company. I had an issue with my A/C unit and it just take a call to American Residential Warranty to help immediately. Thank you so much for being there when I needed it most.

My experience has been great. Every experience I had with America Residential has been great, such as with air condition, dryer for clothes, and plumbing and now the washing machine and I will refer friends, co worker and family members. Thank your company for all they do to make life easier for me.

I recently filed a claim to have garage door opener replaced. The tech that came out to my house was very customer friendly and professional. I would recommend your company to friends and family because customer service is very essential to me.

Unfortunately, my air conditioning stopped working on a very hot day. I called into American Residential Warranty and shared my problem. Thankfully, they sent a service person to my home that day and that same day my air conditioner was running again.

Yesterday we contacted this company to help fix our water heating problem. The issues was that the water wouldn’t not stay hot after a few minutes of use. The tech came and his first question to us was “who’s paying for it?” We felt very uncomfortable by this and led us to believe we were in store for some issues. The tech did what he did and left without checking the water before he left. Since then we have not had hot water. They charged us $159 to troubleshoot the issue but only made things worse. After calling customer support they DID NOT HELP AT ALL. They insisted that the tech was a master and he knew what he was doing. All we wanted was to get our hot water back but they blamed the issue on us rather than trying to help.

Always had good services... and they are polite... and meet our needs as soon as possible. Have recommend to several friends... and they are happy with American warranty. We have been member for over 6 years. And satisfied with each and every claim. The friends we recommended have been glad to belong. They feel you have helped them when there was no other way. So again I thank you.

I am sure glad I have American Residential Warranty. When something breaks down I'm covered. They are like my safety net when things go wrong, they are like a superhero. They come to the rescue. And they don't take that long.

I’ve filed several claims with American Residential and they have always lived up to my expectations! Very prompt and professional service!! My final claim involved replacing my microwave and I received a check within reasonable time and was sufficient to complete my new purchase!

Excellent service. I like the company. Will definitely recommend to a friend. I have some problems with Lowe’s finding and delivering my appliances. I was told that were short of staff. Hopefully that would better next time I need their services.

When our food grinder broke we expected a long wait before American Warranty would replace it. We were pleasantly surprised when two days after we filed our claim with American, a technician was dispatched to our house and within an hour, a new grinder had been installed! Needless to say, we are very happy with the service that we received from American Warranty.

I have used this company several times in response to electrical and refrigerator problems. They were timely and solved my problems quickly. If they could not resolve my problem, they replaced my damaged appliance which was an ice maker. My prior company did not replace ice makers so I was very pleased to find American Residential did.

This was my first warranty call and I was very skeptical at first. The service was prompt and effective. They called and informed me of their estimated arrival time and I really appreciated that. The service crews were polite and very knowledgeable of their tasks. They also cleaned up behind themselves.

They are always very helpful and pleasant to talk to. The techs that they have sent out to work on our service issues have been very knowledgeable and have taken care of our issues. They have been our provider for about four years.

I have a very great experience with American Residential Warranty. My air-conditioning unit and kitchen store went out doing summer month and holidays. A.R.W fix them quick as possible. They are very reliable and I would recommend Bham to every home that I know.

In the past years I had problems with my past Home Warranty so I switch to American Residential Warranty. My brother told me about them and I have no regret switching over. Their deductible Never goes up. American Residential Warranty have save us lots of money since I been with them. When I had plumbing problems they called me the next day. I highly recommend anyone to get a American Residential Warranty.

American Residential could not repair my dryer. They made a reasonable offer to replace a 12 year old dryer. When we accepted, they took care of the replacement quickly. I appreciated communication through email and then over the phone when I requested.

My experience with American Residential has been one of professionalism, accuracy, reliability, and timelines. When my appliance failed, I contacted American Residential. They dispatched technicians immediately and resolved the problem thoroughly. I am totally pleased with the services I received and highly recommend American Residential.

American Residential warranty is a company that gets the job done. The repair representatives are both professional and knowledgeable. The customer service team makes follow-up phone calls from start to finish of the project. Their prices to repair and replace appliances are good.

I was given the best service possible. The work was do in a timely matter when I call American Residential Warranty. They handle my request in speedy matter. I was treated with the highest respect for the work I had.

I was very pleased with service I received from American Residential. The company they sent out was very knowledgeable and very professional. They did my repairs in a timely manner. I have no complaints. I will recommend American Residential to anyone who might need their services.

Amazing customer service and fast service. American Residential Warranty was a fast process from inception of claim the finish of the work order. The follow-up was exceptional as well, after service was completed. I am glad to have chosen American Residential Warranty as my home warranty provider, and I am pleased with the way the company take care of their customer. Thank you for everything and I look forward to being a customer for a long time.

I had a pleasant experience with American Residential. I am looking forward to continuing. Will definitely recommend to a friend. I am grateful for the opportunity that I was given to own my home. There are many companies out there that are not as professional and friendly as the people who work at American Residential.

I recently inquired about my garbage disposal and received a quick response from American Residential and the technician. Within 3 business days my disposal was fixed and received a follow up call from American Residential to check out the tech work.

It is very nice to see a company that cares for its customers, not just saying all the right buzz words to make you feel good. Recently my air conditioner stopped working. It reaching 100° plus and they had a service person there within 24 hours. That was a nice sight to see the repairman drive up in the driveway.

Love the program. Excellent customer service. The people are friendly and always answer my questions and I never feel lost when I hang up the phone. I would absolutely recommend to my family and friends. If you were unsure about a warranty company don’t look any further since this is the right one.

I would like to thank the staff at American Residental Warranty staff was very helpful when I put in my claim. I will recommend to other clients. The representative was very nice and helpful when putting in the claim. I really have been satisfied with the services that they provide.

Very good and prompt service. Technician was polite knowledgeable and quick in solving the problem. The agent on phone when placing call for service was helpful and understanding. I would recommend to a friend or family member. Very pleased with the service so far.

I was very pleased with the services. The customer representative was very professional and courteous. Very customer friendly and knew the process from start to finish. Made sure I was taken care of and gave a call back to make sure I was satisfied.

Good company. Helps repair or replace appliances. Sometimes phone time is a little long. It is nice when they hold your place in line and call you back. Most times answer all of your questions. Can use your own contractors and will be reimbursed in at least 10 business days.

My experience with American Residential Warranty (ARW) has been absolutely terrible. I had signed up for their Premier Plus level insurance (the highest) roughly 4 months ago. They made several promises over the phone which happened to contradict the terms they set forth. Within that time, our A/C had begun to leak water and our refrigerator wasn't cooling properly. We have a Sub-Zero refrigerator which is about 15 years old and when we tried to file a claim we were told that they do not cover this brand of refrigerators nor do they cover appliances older than 10 years old. Not only was this information not shared with us, it does not say anything of the sort in the terms they'd sent us. They reluctantly sent a technician to take a look at the refrigerator. The technician decided that it needed more freon so he filled the freon.

When I call about my AC they listen to me and was very helpful. They send someone out the next working day. I was telling a lady about this company in WalMart, she said her sister have the same company and is very please with A. R. W. I ask her, "Are you thinking about this company," she reply she live in a SR. Living Center OK.

A wonderful man, Trent went above and beyond helping me on the phone. I first called and got a company to call for my dryer repair but when I called that number there was a recording saying that they opened at 5 pm. I was confused about their hours so I called back to American Residental and Trent was the representative to help me then. When I told him my situation he just help me find a company and made the appointment for me. So wonderful!

Dealing with American Residential Warranty has been an excellent experience. They have always answer all my questions and been very professional. I been very pleased with everything that they have given me in the time of need. When speaking with customer service they always take that extra step to help me and explain things to me.

My washer was not washing my clothes efficiently. When the cycle was complete clothes appeared dingy. I Called American Residential and after checking a new motor was needed and after paying a small fee a replacement was ordered and installed.

American Residential Warranty was helpful in meeting my need. Professional and friendly courteous service. I would recommend highly. When I called to explain my problem the agents got me into the department I needed. Everything was expedited in a timely manner.

My experience with you guys has been nothing but wonderful. I'm glad I found a company like this. I would recommend this company to anyone. Thanks for everything that you guys have done. Hopefully I will never have to use you guys again.

I've been a customer over 5 years, and whenever I had a situation (problem) with my appliances. I would call A.R.W., and they would give me some options on different contractors and A.R.W. would always, send someone to come out to fix it.

I have a great experience with American Residential. Warranty. I have shared information with my family and friends, and will continue to tell others about my experience with American Residential Warranty. They have always given me great experience with my claims. They keep their word with replacement and etc’s.

My Dryer stop working on the Weekend. The Warranty Company was fantastic in giving me the phone number to a repair company. I didn't care for the repairman that came out. They quickly got me in touch with another company. They were quick in response. Even though we had a little problem deciding to repair the dryer or replace it they walked me through it. PROBLEMS THROUGH THE PROCESS BUT THEY MADE THEM WORK. THANKS.

Being honest and responsive. I like it when they respond to a customer’s request in a timely manner. I tell my friends that when a problem comes to their department they research the customer concerns and correct the situation That is best for the customer.

American Residential Warranty will follow through on their promise, American Residential I would recommend to family and friends. We've had 2 broken appliances, one quick call to American Residential and they saved our appliances. All you have to do is to call them.

I have had to file a couple of claims and they have been so easy. It's like having your own personal assistant to handle thing for you. I am very happy with American Residential Warranty and would recommend to anyone owning a home.

Didn’t have bad. Had a great experience. They are very professional and efficient. Would recommend highly. My coworker introduced to me and very happy. When you own a home never know when your appliance may go out and they can be expensive.

American Residential Warranty provide me with excellent and prompt service that give you a sense of comfort where my home is concern. My last event in which they where call I was very satisfy with the response. I will recommend this company and service to all my friend letting them know of a wonderful service they offer.

This has been the worst experience ever!!! The workers are rude and unprofessional!!! My refrigerator has been out of commission a week TODAY!!! I’ve called to file a claim not once but twice, my problem is still not solved. I’ve called on THREE different occasions and always get, "the manager is unavailable, they will call you back," umph still haven’t received a call!! I am LIVID at this point. I guess the next step will be is to have my attorney contact them, this is RIDICULOUS!!! What’s the point of paying for this mess every month and they can’t give you the help you need when a problem arises? Can anybody explain this to me?

When I called for service I was given a day and time for the work to be done. Even though they didn't have a vendor for me they gave me the option to find my own. The work would get done and I would be reimbursed.

I highly recommend American warranty. The customer service is great. I will trust them with my appliances. My garbage disposal was not working at one point until they came and fixed it. The repair man was very polite. I will not recommend any where else.

We went through a severe storm one night and my power went out. When I went down to check the breaker, it wouldn't come back on. So the next day I called American Residential Warranty and they got someone out to fix it within about 3 days. The guy came, saw what was wrong and fixed it -- easy breezy! I was very pleased with the service I received from American Residential Warranty and the service provider.

My first review stated my frustration with customer service and both technicians regarding my request to repair my HVAC and washing machine. Later that day I did receive a call from two ARW managers. Both were very helpful and seemed concerned. I must say, I was impressed with the outcome of their call especially the one I received from ARW corporate office (Gavin - mgr). I believe he understood the issues and expedited a fair resolution.

Customer service was great. Long time on hold but worth the wait. Used a local repair but reimbursement was fast and easy. Adjuster was super helpful and knowledgeable. Checked on the claim and called me back quickly. All went smoothly.

I called because my garbage disposal was broken. They sent someone out and after only a few short days I had a brand new disposal. The repairman was prompt and very efficient in what he was doing. It was much appreciated.

I have had his company for several years and they have always come through and had great service. Called them when washer failed. They came out ordered the right parts. Came back, fix the problem and the machine is working very well.

Unfortunately things happen in life so you purchase warranty plans as a security blanket...best to have and not need them to need and not have. With that said 2018 has been a crazy year for my household. First our dryer and stove went bad so we had to file a claim which turned out to be a disaster because of the back and forth with the service repair company the warranty company gave us. After all the back and forth we did received a call from the warranty customer service manager (Gavin) who worked with us to right the situation. Ok fast forward two months later our Refrigerator went bad in the middle of a heatwave. Once again called the warranty company to file a claim.

Very Fast and Professional Work on the fixing of my Dryer. Thanks for ALL of your help. Glad, Glad to have this coverage. I believe in getting to the point. All household should have this coverage in place. Hurry, Hurry and get this coverage.

When I place a call for service, I get an immediate response from the provider. I was really surprise that my claim was handled in such a quick manner. The service is done so professional and in a timely manner. I would encourage more people to join them. So far 3 people I’ve told about the company is eager to join and will be getting a contract with them.

Requested an AC service to my home. Paid the $55 deductible and then waited 3 days for no one to call me back. Called them to back to say that I'll use my own service provider since they were taking so long and they said that they would waive my $55 deductible and they would reimbursement the service amount (after they had approved the work). Had paperwork approved and submitted mid July. It's now close to mid-September and I have yet to receive any reimbursement. I have emailed and called a supervisor (Bridget **) 5 times.

My icemaker stopped producing ice. I had a total of nine people living in my house, who were very disappointed. I called American Residential Warranty and was immediately provided with arrangements to have my problem fixed. My experience with American Residential Warranty was extraordinary. The service man was polite, timely and knowledgeable. I have been and will continue to recommend this service to all of my friends and relatives! I saved a lot of money!!

Oven would not heat, American Residential was contracted and service rep responded. After determining that the oven could not be repaired, American Residential make arrangements with Lowes to replace the over the range Microwave Oven. New oven was installed and old oven was hauled away.

The customer service staff is courteous and professional. I was able to establish my claim and given the provider's contact information. The process was done on a timely manner and I am very pleased with their service. This is the second claim I've placed with American Residential Warranty and it is definitely an improvement from the previous home warranty company I've used in the past. It gives me peace of mind to know we are dealing with a reliable company whenever an emergency situation arises in your home.

I was very pleased with the service I received. The timeline was very good and my washer is working very well. The gentleman that came was very nice. He was detailed in what I needed to get it working and how long it would take for the part to come in. I was called back when he was to return. Very pleased with 3 Boys.

My brother recommended American Residential to me at least 3 or 4 years. I was about to cancel 8 mo. later then my Refrigerator & Ice Maker stop worker. I had just had knee replacement surgery, so I needed Ice desperately, so I expressed The urgency of the situation to The claims representative they deployed Sears. Within 3 days not only did they fix the problem, they also defrosted my ice maker and installed a new motor in the water dispenser which was about to malfunction. I was extremely please with their work, response time and professionalism. I high recommend ARW to my friends and have referred, several of my friends to them and they have sign up. I'm a platinum member and I cannot afford getting a new appliance or even costly repairs for them as well, I sleep with confidence and soundly, knowing I'm protected by ARW.

Washer not working properly. Scheduled appointment and had my Mother come to home for service. The time from for service was excessive. Most companies give 4 hour block - My mother was there for 5 hours and then we had to rescheduled because no one to be there for at least another hour. Service came and accessed the problems - It took the office several days after service to offer replacement of repair.

Very happy with the help I received with you all from the time I call for assistance. The phone call was very helpful. Then when they came to put it in they was very thoughtful polite and concern. Discard the old microwave. Very happy with the services

When calling and speaking to customer service representative they were eager to assist and address the process of the issue. They informed me of the nature and what was the procedure to process the claim. I follow up in a few days and customer service representative proceeded to have a washer delivered to my home.

My overall experience with my warranty has been satisfactory, but the only thing is that I feel like when we call I stay on hold entirely too long. One time I stayed on hold for over 45 min. Other than that just make sure the people they are sending out service our area as well.

I was very pleased with the service on my washing machine. When it was determined it couldn’t be repaired I was given an allowance to purchase a new machine. My washing machine was quite old and I was very happy to have help replacing it, as we all know new appliances are not cheap.

This was my first experience with this company. I have had American home Shield for many years. Due to many problems with that company I had been shopping around and shows American Residential due to their good reviews. My thermostat in my home was broken and initially and service provider and they gave me did not cover in my area. I called back and they said they would have to research and see if they could find someone for me to use. Two days later they informed me that they had no provider that they contracted with in my area and that I could contact your provider of my choice and have the repair done out of pocket after which they would reimburse me.

The best warranty I ever had. I love it. Yes I will recommend American Residential Warranty to all I know. A#1. You all do what you say you are going to do, in the time that you all say, you are going to do it in. I LOVE THAT ABOUT YOU ALL.

I had a dryer that motor was bad, they replaced it. I was very satisfied, it just took me a while to get it. Had to call 3 times. Last time I called, I said let me speak to your supervisor, only reason I got results.

I had a very professional experience. Call in place a claim, got call from the contractor. Very professional. Each department knew what the next step was. If you encountered any problem, you could call customer service. The contractors was very prompt and considerate of your time.

I called them and ask them what day did they have open in the morning the day I took and I asked them to give me a call when he was on the way and he did here and said the name of the company he was with and took care of it and I was very satisfied.

The customer service is prompt, understanding, and extremely courteous. They were extremely helpful in aiding my aging grandparents who have been longtime customers. They value loyalty and keep the customer first. I recommend them for great customer care and service.

The guys were very cordial and very professional. They knew what they were doing. They found the problem and corrected it. They were adamant in solving the problem and if I have any problems I would like to have the same two people working on the project at hand.

Very great company, took very good care of me and helped me solved all my problems! Told everybody about them! Very happy!! With a smile!!! Going to stay with them until I die and never ever leave them! Talked to my family in South Carolina and North Carolina about this company and told them how they treated me!!! Isral and Jennifer are the people that helped me! And for them I am so grateful!!!

We have had a great experience with them and we have recommended them to friends and family. The technicians are professional and very friendly. They are always helpful and kind when we call to put in a new claim. We appreciate your business.

Donna was very helpful telling me how the policy of American warranty lets you get your own technician to come work on the item that is broken and we pay and then get reimburse. Very kind and helpful and she took care of all my needs.

My washing machine was broke it was late in the week when this happened. They came out, identified the issue and got me up and running again! This happened some months ago and the washer is still running perfectly. Thank You!!!

They fix it right away, I truly was happy about my ice machine because it’s too hot to be without ice, I have 9 people in my house 7 are kids they take all the ice. I could have kissed the man when he fixed my ice maker, very courteous people, I would recommend them to anyone.

Service was good and polite people. Sears was very accommodating. The people at American warranty were very professional and Sears were very helpful. As my husband is sick and I need the dryer every day, they really did their best at getting out to fix it.

I was completely satisfied with the service. From when I called in request for service everything was handled in a very professional manner, and it did not take long for the technician to perform the repair. So happy I chose American Residential for home warranty.

Washer service and replacement was done in a timely fashion! Great Service! Service personnel did a great job! We did not know what to expect! However we were overall pleased with the service and performance. The service person came out and the unit has a part that could not be replaced, the service dept called back and stated they would need to replace the unit!

I am very disappointed with the service this company providing. After I call with the issue I have with my refrigerator, they gave me my claim number and assigned to some local repair shop. Technician came to determine the problem, and told me will submit report to American Residential Warranty for approval. Week later nothing happen. I called to American Residential Warranty to get the status of my claim, and they referred me back to local repair shop. Finally, after spending hours on the phone, most of the time on hold, American Residential Warranty told me my case now with adjuster. There is impossible to get him on the phone to get status update.

Placed service request on 07-23. Still do not have a washer. First company, ATR Electronics, scheduled and rescheduled 3 different times providing excuses (computer deleted my appointment, water pump on truck broke and then 3rd time just never showed). Called service again while on the phone with a nice gal. She put me on hold, called Sears and returned to the line providing me with the date and time Sears would be out.

Me using American Residential Warranty was convenient for me. They were always on time, phone wise and physical. American Warranty made sure that my problem was solved. They would not leave my premises until the problem was fixed. I've been with American Warranty for several years and I have nothing negative to say about them. All I can say is job well done. I have referred American Warranty to several of my friends and family members. If you want good service go with American Warranty. They won't fail you...

I had a plumbing issue over the weekend. First of all they don't have any emergency weekend plumbing contractors. Second of all the contractors I was referred to does work for American Residential Warranty and they still had the contractor on their list. After he called me back to tell me he don't work for them anymore, anytime I called for a new contractor I was given the same person. No one ever tried to call me back to follow up to see if I resolved the issue or help me locate a contractor.

Very pleased with the customer service. From the first experience until the purchase of my washer. The price was affordable and in my budget. I was not pressured or pushed into my purchase. I had the allotted time to go and look. Thanks.

Good customer Service, also call to follow up. After Technician leave, I feel secure when appliances, electric e.t.c. not working properly. That one call do it all. Less stressful. I rest in peace. I just love it. Affordable. Every homeowner should have A.R.W. for security.

I opened a claim for my refrigerator which stopped working - had an appt set-up with a company they work with, service on site. I look up the reviews for the company and they are horrendous. Anticipating there will be issues, and to save time, I call American Residential and ask them if I can use ANY different provider which has better reviews, and they say no.

After our Hot Water Tank went out for good which was when we found out that ARW could not cover it because it was more than 10 years old, we became sad because we had been without Hot Water in our home for sometime, and we had to take our 2-year-old to his Grandma house to bathe on a day to day basis which became very frustrated. But with the help of one of your employees he assisted us, which made everything so much better, knowing that we had to borrow monies that we did not have to purchase a new one, which cost quite a bit.

The employees acted courteous and professional. They did a very good job getting to my house in a timely manner and fixing the air conditioner. They are nice people and were there when I needed them the to help me in the summer heat.

The serviceman was very helpful in explaining to me about the sum pump and how it is suppose to work and the reason why it was not letting water out into the drain but backing up in the house. The serviceman was excellent.

The repair person did a great job. Thank you. I would recommend, American Residential Warranty to other homeowners. Also my problem involved water leaking out on the floor. The repair guy fixed it very fast. I would recommend the company to a friend.

Have had several occasions to deal with this company, all have been very satisfactory. Customer service, explanations, information concerning my problems have all been taken care of in a very professional, courteous, timely and understanding manner. Sheldon, Rebecca, Talya and Donna are folks I have had dealings with and all get 5 stars across the board. I have recommended this company to several people already and will continue to do so with others that are looking for this type organization.

I have had an excellent experience using American Residential Warranty to repair my home appliances. They have been helpful and informative on next steps and the procedures necessary to complete my services. I will be renewing my contract for a fifth year next month and couldn't be happier with this service.

I am 100% satisfied with the way my claim was handled with American Residential Warranty!! My microwave could not be repaired and a cash out check was sent to me right away and I was able to purchase a new one and have it installed right. As life happens my washer went out the same time and it was repaired and is now working great! The customer service representatives were friendly and professional!! I will be recommending this company to all my family and friends!!

I had a great experience. I called in a claim. Customer Service Department told me to call the merchant and schedule a time to come out and repair the appliance. After the merchant completed the job, I gave the person a co-payment, signed and delivered. Easy as pie!

Well trained tech. Very courteous. Did good job. Never stopped working. Did job quick and good. Called ahead of coming. Showed up on time. Like to have him come back anytime for a repair. He knows what he doing. Thank you for the good service.

Our garbage disposal stopped working on a very important event that we had coming up. We called American Residential Warranty and within five days we had a brand new garbage disposal installed!! American residential warranty was very efficient and fast resolving our problems. THANK AMERICAN RESIDENTIAL WARRANTY‼️?

I am a long standing member of ARW. After having dealt with other such warranty companies, I was never more blessed as I was the day I saw America Residential Warranty advertisement on TV. I was so impressed about the same day professional services. I have on several occasions had to call ARW and received prompt same day service. My last experience was, my air conditioner had stopped working. I called ARW and the same day I contacted the contractor and before the close of the next day my home was nice and cool. The system is doing exactly what it's supposed to. Many thanks to ARW.

The air went out and American Residential took care of the problem. My mother is 91 years. It did take some phone calls to get the issue resolved but it was resolved. There was one man who was extremely nice to me; Mr. **. You should have more agents like him.

I will recommend this company to all homeowners. The customer services accident, they handle they claim quickly and efficiently and with no problems. Is a great insurance to have. They provide coverage for everything inside of your home when you can rest assure that you'll be secured.