ARW Home Reviews

I have called several times about various appliances that was broken and also my garage door. And I got the help I need it each time that I have called. Within the same week that I called my appliances were fixed.

I have been a customer with this company for approximately 3 months and had one service in my home that was acceptable. Recently, I had an electrical problem; an electrician was sent out, but the problem was not rectified. I was told yesterday, by a representative in the corporate office that they would send someone back out to re-check the problem. Today, I received a phone call from another representative, from the corporate office and was informed that they were not going to send out an electrician to re-check my problem, because after 1 visit (cost was $1.69.00), I had just about reached my electrical quota ($300.00) and they could not afford to send out another electrician. We all know that electrical service work can be pricey.

They have been Excellent Company for me. Been valued customer for years. Love this company. They are respectful a great support team. I'll always be with company. I have recommend this company to my family and friends Quick services provided help on spot service. Very good to my family needs. That's all I have to say now. Thank you American Residential Warranty Company.

The service was great and the servers are always pleasant and respectful. I would definitely recommend to family and friends. Great service and great company. I have nothing bad. Thanks American Residential Warranty for a job well done. Washing machine works great.

The service provided was fast and accurate. This is a great service that helps keeps expensive repairs down. They find the repair company which is also an added bonus. The customer service representatives are efficient and quick. The entire experience is easy. The repair company was very customer service friendly as well.

The repair men did a good job as far that I know, they was very professional, and I would recommend American Residential to my friends. They found the repair men for my heating problem, and my repair problem was taken care of.

I am a fairly new customer, but has not been 100% satisfied with this company. There seems to not be enough service providers in my area, which results in me having to either wait longer for appointments or get someone that I’m not totally satisfied with.

The people was great. Nice technicians and response time was great. I am glad that I joined the group. Will recommend to my friends and foes. Glad I am a part of this group. Saved me a lot of money. Problem solved.

I called customer service to place a claim on my refrigerator and dishwasher. They were very knowledgeable and courteous. They set my appointment up and got me to Sears service center and the next day were out here to repair my appliances. All went as great as it could go. I’m very happy with my American Residential Warranty and would highly recommend to my family and friends. Thank you to American Residential Warranty company.

The help was so fast and efficient and great job. Got here on time and also called before coming. Polite and helpful, needed no help and worked in small area. The work was done quietly and quickly and very polite gentlemen.

The service was great. Was here when he said he would be but takes too long to get the parts for what the service was for. I also need a few other things fixed and hopefully we'll get them done in good time.

Great job, came to my aid sooner than expected with the right part. Happy wife happy life! I have had American Residential Warranty for over 10 years and they have saved my bacon at least 6 or more times, once being my home AC unit. Thanks for being so prompt.

We contacted American Home Warranty for a washer issue, the representative were extremely helpful and friendly and assigned a technician that was amazing. The technician fixed the problems with ease and was excellent while providing advice and guidance to keep the washer fully functional and operating. Amazing service.

My experience with ARW is very positive. The agents are friendly and professional and act with speed in getting your problem resolved. I have had two systems replaced with no hassle. The prices are reasonable and I am very satisfied with quality of service I have received. I would recommend them to anyone looking for a home warranty company.

I did research (on this site, Consumer Affairs) and determined that American Residential would be a company I could trust. One month later, after committing a 1-year subscription (to show my good faith and commitment). I purchased the Platinum Premier with the Deluxe Advantage add-on. On Day-31 (after the required 30-day wait period) I submitted a claim (for sewage odor in my home), and they immediately denied it without any effort to investigate. Told me that if there was no evidence of sewage clogs or blockage, then it's not a plumbing issue. They told me I had to pay for my own licensed/insured plumber to diagnose it as a plumbing issue.

I have been with American Warranty for 7 years. There has not been a claim that American warranty has not paid. Their speedy response to service requests and smooth claims experience helps relieve the stresses of household repairs. Their followup to ensure repairs were completed accurately is great.

They have been, as always a wonderful experience to deal with. I have been very happy to deal with the friendly customer support team. They always call you back when they say they will. The service with the contractors is great.

The warranty associate was very polite and as helpful as could be. She returned calls as promised and suggested positive options. Would recommend your company to anyone who needs a home warranty for belongings whether moving into a new home or keeping up an older one.

True story. I saw the commercial so many time so one time I watch the commercial so I call and the salesman explained everything to me the way that I thought that it was too good to be true because I been tricked (fraud) so many time that I didn't trust anyone. But I'm so glad I signed up because my oven went out and they send someone to fix it without red tape so thank you. You're better than any homeowners Insurance.

We needed our dryer repaired or replaced. The technician came out and did an awesome job. We saved money by having this great service. If we didn't have this service, we would have been forced to spend much more money replacing an appliance that simply needed to be fixed. I highly recommend American Residential Warranty services.

When I purchased my home (new) in 2009 the Kenmore Microwave came with the house. Since 2014 I have had problems with the settings/panel... I have had it replaced 3 times and each time I called American Residential would send someone out. They would order the part, come back and replace the part. They were always courteous, and friendly. They worked with my husband and myself about times they could come out to fix the microwave. They never inconvenienced us. I appreciate American Residential Warranty company.

Very dependable and responsive when you call. They are quick to respond to your questions, give a detailed description, ask for any more concerns that you might have. If you're not satisfied they will work with you and for you until everything is to your satisfaction.

It's difficult to rate my overall experience because of where I live in the desert. In home appliance repairs have been ok but things like the a/c unit outside have not. In the future please do not send ARGO A/C repair here, they are the worst. I guess I would rate you a solid 7+.

I am so pleased with American Residential Warranty that I will refer them to all my families and friends. They are reliable and dependable and I can stand by my words that their services are good. Don't matter who you are, where you are, they will be there at the time they give you. My experience with them is my testimony. Even my unbelieving husband has to say he now believe that this company is reliable.

Gentlemen was extremely polite and showed up on time. He explained the damage and how it could be fixed in detail. He had to order a new part for the stove but we were able to use the stove in the meantime. He came back within a week with the new part. We were very impressed and satisfied.

My Dishwasher was in need of repairs, the repair could not fix it. Therefore, it had to be replaced. The insurance saw that I was compensated with a brand new Dishwasher. I am very satisfied. I would refer this company to family and friends everywhere.

You're very helpful, thoughtful, very good customer service. Every time that I've needed all my things have gotten fixed in a timely manner. I would recommend this to a friend and the customer service department is very excellent also and the people who come out to fix what's going on they're very helpful too. Very pleasant so I would recommend it to anybody, family members, friends, Associates.

I joined ARW about 14 months ago. In that time I have used their service 3 times. Once - for a microwave then my air conditioner unit went out and just recently my dryer. Each time they responded quickly found a service tech to come out within 24 hrs. If it could not be repaired they notified me and replaced it in a timely manner. I am very satisfied with ARW and recommend them to all.

Garage Door Opener Installation - I was called this morning about this installation by Grant at American Residential Warranty company checking a job that was done by one of their contractors. There was a discrepancy on the payment and Grant took the time to research this problem and got back to me in a short while and all has been taken care of and I will be reimbursed. He was very helpful. Actually I have recommend this company to a friend who is interest in contacting them after their warranty service contract expires.

Our experience was very professional and would recommend it to a friend. Thank you. When having work done to our home we expect it to done in a friendly and professional manner. I am here to say our expectation was truly fulfilled. Thank you for all you did to satisfy us.

When you need service to your home, This company is excellent in sending out professionals to do the work. I will always recommend this company to anyone with a home. I have been a customer of their since 2014, and I have nothing but good experiences. Unfortunately my husband is not a fixer but that is okay because this company fills the void.

I was very satisfied with experience with American Residential Warranty. They fixed my problem without any hesitation. I really respect the fact how fast of service the technician was at my door and helped solve my problem with Ice machine on refrigerator and how fast the part came back. It took him no time to complete the task and get the job done. Thank you ARW.

American Residential Warranty has been so good to us. We had a repetitive problem with our dryer, and so A.R.W. just replaced it with a new one. They even had it installed at no cost to us. In another situation, A.R.W. offered to reimburse us for plumbing expenses because the leak was caused by a repairman who accidentally injured our water hose. A.R.W. offered to do this on their own. Their co-pays are less than most home warranties and really do aim to please their customers!

American Residential did not have a pre-approved heating contractor in my area that could service my furnace for about 3 days. They allowed me to pick my own contractor. I did so and they were at my home within 45 minutes. The repairs were made, I paid the bill, submitted the bill to American Residential and they sent me a check very quickly, less the $55.00 service charge.

With a number of issues facing me I made the decision to discontinue my membership with ARW. I made the call and got a hold of Jackie. I'm a busy hot shot dispatcher. So after numerous putting her on hold. Her and I were able to move and fine toon my account. Her interest was I believe was to protect me as a homeowner, while also helping my budget. So, at the end of the conversation I walked away being a happy customer. Note: I felt like I was Jackie's most important client. Thank you!!

I have had nothing but great service from American Residential Warranty. They are fast, friendly and efficient. I would highly recommend this company to my friends. This warranty has given me peace of mind. I recently has my air conditioner go out and parts had to be replaced. They sent someone out replaced the parts with me paying only the $55 payment. It was wonderful.

Outstanding work! This is truly above and beyond Company!

The operator that receive my request was thorough as anyone could be. The service men was very professional and courtesy and also to the cause and effect of the heat pump. This type of customer services causes a person to return for future services.

ARW have always referred good companies to me. Their repairmen have been prompt, friendly and professional. I highly recommend American Residential Warranty. I have never been disappointed.

Expensive repair that was fixed the first time for warranty deductible only. Parts had to be ordered but that is normal for any appliance repair. Took 3 repair people to fix due to weight of range. Good job by competent repair personnel.

Called in to get dishwasher fixed, however repairman said the unit was very old and couldn't be fixed. He call American Residential about his findings. Someone made contact with me and a week later I had a check to purchase a new dishwasher.

I have been with you for over a year and have had to use your services 4 times. I live on the Big Island of Hawaii and in the country and definitely have a ''challenges". After NOT having much luck with the customer service in Mexico, they were just NOT understanding, I asked for Corp offices and called them, and first spoke with Katherine **, who was just FABULOUS. She REALLY wanted to help me and did!

American Residential Warranty sent out an unprofessional technician who caused damage to our home while trying to diagnosis problem he was called out to repair... and it just got worse from there! I had to spend HOURS trying to speak to right person to let them know of this problem. Each person I spoke with gave me different answers and promised a customer service agent would call me back. I never received a callback and had to call again and go through the whole process again! I was given erroneous information by 13 different agents.

I’m very satisfied with this company with 1 exemption. They take my call fast & open a ticket. Within minutes/hour to schedule the appointment, the contractor gets out within a day or Monday if it’s weekend/Friday. I have even got contractor out 2 hrs after my call to ARW. The contractors are very professional & friendly. My only complaint in 7 yrs is no follow up on a major fix on my ductwork. I need All New duct but I’ve called 3 times on it?

American Residential Warranty has been very helpful and professional when considering our claims concerning our home. I would recommend their service to anyone that owns a home. Their price for our warranty is cheaper than any other Home warranty I've owned and the service has been outstanding.

Refrigerator repair - Very knowledgeable repair technician. The only thing I was not satisfied with was the amount of time it took to get the parts. As soon the parts came the technician was on the scene. He promptly resolved the issue. It took approximately 8 days for the parts to come in.

When there is a problem with my appliances I can contact American Residential Warranty and put in my claim for repair or just to make sure everything is working accordingly. This puts my mind and ease knowing I am covered and will be provided quality service.

I was initially leery of using any warranty service. I was wrong to be concerned. I am very happy with the quality of your service. American Residential Warranty has been a blessing to have. I am relieved to have a company take care of all of my appliances issues. I will continue my agreement as long as they continue to make appliances.

They good job with our repair and they keep the date and time and we will likely recommend our friends if they need home warranty. It is better to have peace of mind when some of your appliances have problem to call them immediately.

I'm pleased with American Residential Warranty normally when I call in with my problem that usually handle it as quick as possible. They call their contractors, they contact me & the situation is done. Normally they're always on point for me.

Worker friendly, Completed job fast, Know exactly what the problem was, Told me everything and gave solutions to keep it working properly. And refrigerator works even better than before. He seem to know what the problem was just by looking inside and removed ice maker (at my request) with no extra charge! I really like ARW...

American Residential Warranty was very helpful when we need service for our oven. I need to contact them a couple times to get service done because the service people did not contact us. But they did help us to get someone out to our home.

Repair person was on time in spite of the snow and repaired the dryer very well. No problems with the service. The repairman knew exactly what had to be replaced and he had the part in the truck and it took under an hour.

The company that came to do the repair was very courteous and friendly and very professional. The repairman was also knowledgeable with the questions I had and did not treat me or my electrical issue as unimportant but with respect which set me at ease with them.

Sometime in talking with family or friends I often find out that they are having some kind of problems in their home with their A/C, Micro-Wave or stove and they are concerned about cost for repair. I ask them have they ever heard of a company called American Residential Warranty. If they did all of their problems would be solved. All you have to do if pay a small premium per month and a small deductible to the repairman when they come. Prompt and reliable.

I saw an ad on a commercial about Residential Warranty. I was very cautious but impressed by the coverage. First I signed up and after 30 days I had placed a claim for my heater. First, the customer service was very knowledgeable and polite. Secondly, a certified technician replace a part for only $55. The technician was so polite and cleaned up after himself. My heater and air condition have not ran so efficiently since I have been in my home. Since then, I have used this company for plumbing and appliance services and I received the same respect, knowledge, dependability and warranty at all times. I have recommended my friends and two have signed up and have received the same type of services. I thank God for this company.

Thanks for the experience, never had companies respond so quickly when a repair was needed. You would be my first choice next time in need of a repair. I would recommend your service to my family to use in case of a break down with any appliances.

I made my first call to American Residential insurance because I was having an electrical problem in my kitchen. Well between the receptionist, and the fast response I got from the company that came out to fix my electrical problem I was totally satisfied how smooth everything went. That’s why I give them 5 stars.

This company is great to invest in especially when you have appliances break down unexpectedly. It can be very costly paying for things on your own and these businesses are not reliable finding one on your own. Residential Warranty will find one for you that’s reliable and dependable. I’ve recommended family and friends to invest and they have.

Great professional services. Will replace equipment if they can't repair it. Give you a fair and reasonable price for equipment. Would highly recommend this company to all of my friends, it's good to have for emergencies. Got the electronic protection too.

I had them for 10 x years and very happy with them. You can not go wrong with American Residential Warranty. It has saved me a lot of money thru the years. I had my washer, freezer, ref. You can't go wrong with American Residential Warranty.

$55 DEDUCTIBLE.

Prompt, courteous service done timely and professionally by knowledgeable technician! Technician had all parts needed to fix refrigerator/freezer in a short period of time while educating us as how best to keep appliances maintained. I am very happy with American Residential and I definitely will Recommend the service to friends and family.

My hot water heater had to be replaced due to a crack at the base. I submitted a claim online and assumed that they would cover the unit. I called today to find out about the refund check (9 weeks after the claim) and was told that it was mailed. I happened to ask how much the check was for and I was told it is for $500. The new hot water heater cost $1,900 to replace with the exact same brand and size. At the same time I had to replace my booster pump and they don't even cover them. I had no idea that there are coverage limits and found them on page 8 of the Homeservice Agreement. I cancelled today and switched to American Home Shield that does cover the full cost of your appliances.

The guy that fix my dryer knows his job and he is very professional. Everything was fix perfectly working and he did cleaned up after he finished which to me is very professional. The only thing I waited one week.

I had electrical issues in my bathroom and a fan in my living room and when I called American Residential Warranty. The customer service reps were very professional. Two technicians were sent the next day to fix the problem. The service received was fantastic.

Call center is good. I got my stuff taken care of with the first phone call. The person I talked to knew their job well. They was very helpful when I had a question about how to file the form and what to do with it.

They have been working with me regarding my matters. Really good. I appreciate it I would like to thank them a lot for their time I was just thinking about they did for me and I appreciate that I would recommend everyone else that I can.

I have never had a problem using this company. Everyone I spoke to always took good care of me. I would recommend them. Someone always calls to make sure that the work was done right, and the repairman was nice.

We have been members of American Residential Warranty for several years and we have found them to be very professional. They have responded quickly whenever we called for service. Their representatives are knowledgeable and neat and clean. I had recommended this company to my friends and family.

Have had two other home warranty companies and one was too expensive and the other always had an excuse for not covering my repairs or replacement. I switched over to American Residential Warranty and am SO VERY satisfied with their response to my problems. All aspects of the company are just what I am looking forward to. I would HIGHLY recommend this company for anyone who is looking for a company that both the staff in the office and the technician they send are more than I expected and if you are looking for a reliable warranty company your best bet is to go with American Residential Warranty Company.

Easy to reach by phone and It was Easy to set up schedule, they were prompt, and the repair was fast. In addition, the repairman was courteous and professional. There was no hassle with the washing machine repair. Not much else to say, haven’t had to call them much.

Our garbage disposal being fixed was the first time using. Very satisfied. Kept in contact with us from Lowe's calling us then installer called. Came out next day. Very professional. Very satisfied with service so far. Thank you. I hope whenever we need service that it goes as well as this call goes. Very good price for everything I will be getting for this service.

I had an electrical problem about two weeks ago, I called American Residential Warranty and they didn't have an electrician in my area so it took three or four days before they found someone who would do the job and they wouldn't do it until they got their service fee of 88$ first. Now mind you my service fee is 55$ so I had to pay the additional 33$ in cash, but the warranty company did reimburse the 33$. What I don't understand is why didn't they pay the service fee so I didn't have to come out my pocket. Also it took 3 weeks before I got the check for 33$. The electric company did an awesome job, please try to get them on the warranty team so I won't have this problem again. Thanks.

This company is a SCAM. My washing machine is leaking water from the door. I called put in a request for service, had to pay a service fee, a repair appointment was made, they never showed up for appt. Contacted Precision Services, stated they make their own appt., not ARW, made new appt., they showed up, said they had to order parts, came back two other times, needed more parts, never returned. This went on from December 2017 to the end of February 2018. Contacted Precision Services, stated the order had been closed to contact ARW.

Whenever I call American Residential they're fast in responding and checking on customers after the job have been completed. They are honest and recommendable company to refer other potential homeowners. I never have a long wait before I hear from anyone. Without Residential Warranty I would be behind on appliance. They're just.

I had a problem with my dryer and I was sent a company to repair my dryer. I had a problem with the repairman, called ARW to explain the problem and they took care of the problem. They called out another company never showed up. I got a personal representative and he ordered me a new dryer for all my troubles.

The service was fast and the associate who helped me over the phone was very helpful and professional. I received service the same day. The plumber himself was also very professional and prompt. They explained what was wrong with my hot water heater so I could understand.

I have several services provided thru this warranty company. Every time I called they provide me with a company to come out and repair my appliances. I would recommend this company to friends and family. They send a check to pay for a new dishwasher since my old one couldn't be repaired. The last service was repair to my garbage disposal.

I had problem with my dishwasher. Would not start. I call RDW. I informed the individual it was an electrical problem. He informed me to get my own electrician, everything worked out great. The best electrician in the area is Trinity. They do great work.

U-1st Services LLC did a wonderful job repairing my heat and air conditioner. They introduce themselves. They cover their feet before they started the job, found the problem in a timely manner, ordered the part, came back the next day and install it. Jake’s Plumbing did a good job on replacing my water heater.

I've been with American Residential Warranty for several years now. The service we have received has been very good, service techs and businesses are professional, ARW work hard to satisfy customers and their home service needs. I would recommend this company to family, friends.

American Residential Warranty has been a great company to be insured with. Each issue reported has been resolved with no problems. I'm so glad I added on the appliance coverage. Rather it needs to be fixed or replaced, it was no hassle. The deductible is reasonable and the technicians that handled my claim were knowledgeable! Awesome company!

The service good. I had my microwave put in, they came over, and was very kind. And they clean up behind themselves. They wanted to do the job right so they was very careful about everything. My family was very happy, I am going to tell my friends this.

I had a great experience with American Residential my washer went out they sent someone out and they said they couldn't fix it, and American Residential Warranty replace it with one phone call. I had a problem with my stove I called American Residential warranty sent someone out to prepare it with one claim. I am very please with America Residential warranty.

We love America Residential Warranty Company. They are responsible and caring. Their coverage is unsurpassed. We call, they respond immediately. Can't imagine not having this coverage now. The representatives are kind and very helpful and courteous. Just the best ever. I have told all our friends about them.

I had a ceiling fan stop working. This was my first claim with this company. It went pretty smoothly, and now I have a new ceiling fan! The check came quickly and without hassle. The only issues I had were that the repair company they selected took a long time to call me to set up an appointment, and that the representative from this company had a rather thick accent which was difficult to understand. Other than that, this was a fantastic experience!

I would highly recommend the warranty company to all people in my circle. It is helpful to me due to my lack of experience and ability to pay multiple warranty on appliance or home repair. They also help you find good companies to do great work. Since I have been with the warranty company I have only had one complaint with a company. Well worth the money for home owners.

American Residential Warranty handled my broken microwave replacement in just a few days. They were professional and addressed all my concerns and issues replacing the microwave. They even gave me an upgrade to a model I preferred over the original offer at no extra cost. I AM VERY SATISFIED WITH MY HOME WARRANTY COMPANY.

I thought everything went smooth. The people at the warranty place was very helpful. Call me back for updates letting me know what they were going to do and how. I really appreciate them and I hope that they will be there in the future when I need them, because I will be calling on them again. And I am glad I got the warranty. Thanks again.

Company expectations were met. I was pleased with the service and very happy with my experience. As stated, I would recommend American Residential Warranty to a friend. I had three repairs that were necessary and we were satisfied with them all.

My experience with American Residential Warranty has been great!! We had a small bump on the process at first to repair my refrigerator when the service people schedule was booked in advance for 2 weeks. I explained that I could not wait 2 weeks for service. She gave me the reference number and said that someone would call me back and I could try to find someone on my own. Later that day, I can’t remember the lady’s name, but she tried to schedule service, but was not having any luck either. She was able to solve the issue about whether or not a service person would service the fridge or if it would be better to replace the item. She had to speak with her supervisor about the issue before she could get it approved. After that, I was able to get a new refrigerator for the home to avoid the hassle of having someone come out and taking me for my $$. Thanks Again.

We had 3 different claims through many years but experienced fast & professional service. They always showed concern in their voice when discussing our problem & promised to get the job done in a timely manner. They did it well.

ARW is a great plan for emergencies. I called and was assigned a company to repair my garbage disposal right away. It took a couple of days due to bad weather and other emergencies, but they called and followed up until the work was to my satisfaction.

I would recommend American Residential Warranty to my family and friends and neighbors, far exceeded my expectations great customer service I have been with American Residential for a short time but I am so very pleased, we are so very pleased with the completed work by staff. Thank you!!!

My switch to ARW (American Residential Warranty) from AHS (American Home Shield) was pretty much a blessing in disguise. I had become fed up with AHS because of the customer service interaction that was very much lacking! Signing on with ARW made me feel like my business was appreciated and that I would get the proper services again.

Once you call them they come out in a decent time. They do the job and the not they leave. They came out and did my ac first because it was missing a piece then they came out to fix my electric. They did a wonderful job and I will recommend the service to other people.

I have been a highly satisfied client for more than 11 years. Unlike my previous home warranty company ARW stands by their work and is very eager to ensure that your problem is resolved the FIRST time. Their customer service personnel really impressed me by not being afraid to admit that which they did not know. They were quick to put you in touch with whomever could solve your problem.

We obtained coverage from American Residential Warranty (AR) several years ago and have watched the services deteriorate over the years. Today, I called regarding air condition services and plumbing services and was given a company not even listed in my city. I pointed this out to the dispatcher who further confirmed that this was the correct company. I contacted the company and they stated that this was the fourth call they had received this morning and they have continued to tell the caller that they are not contracted with American Residential. I called (AR) and informed them of my conversation, I was given another company and when I called that company, I was told that they would call me when they were ready. The coverage sounds great and the system would be great if it worked the way it was supposed to, it started off that way.

Friendly and efficient staff. Knowledgeable regarding problem. Problem solved. Within first 15 min. Employee relates first name Israel. Company true to policy of fixer repair as stated in contract. No hassle. Company follows up with customer to ensure customer satisfaction.

My experience from the time I filed my claim until completed was very good. They were very professional and prompt in sending out a technician. When my dryer could not be repaired American Home Warranty was quick to replace it.

The warranty company has serviced my services. I have been pleased with the response of my repairs. I would advise home owners to have a warranty service agreement. If I had not had this service I would still have a headache. Thank God for service warranty.

We a service call to fix the AC unit. The service was great, friendly and timely. At the time of the call the customer service who took my call the work orders was very friendly and give me all the information that I need it. I recommend that to anybody who needs home warranty service.

Very professional company. I have had two claims in the past year, one being my central heat and air conditioner unit and the other being my dishwasher. Both claims were fixed in a steady time. I would recommend this company to everyone. I have no problem paying American Residential Warranty Company a small premium monthly for this added peace of mind knowing when something breaks I am covered.

I had to use ARW recently when my microwave caught on fire. They handled everything for me. They sent someone out to check my microwave and when we found out it could not be repaired, they found me a microwave similar to the one I had and had someone deliver and install it. It took a few days because I had to wait on the repair person to come out, but I am pleased they resolved my issue.

Dryer stopped working. Called American Residential Warranty. They immediately gave me a claim number and the name of a repair company. I called the repair company the next day and scheduled a appointment. Upon their arrival the following day they determined it was not worth fixing. American Warranty contacted me within days and made arrangements for a new dryer to be delivered at my home. American Warranty was very professional and gave quality service. I would recommend American Warranty to any homeowner anywhere.

Alexia your customer representative did a wonderful job. This LG washing machine had been work on since original warranty run out. Sears had requested on numerous occasions to replace this unit, because the same parts had been replace numerous times. I have been a customer for many years with a Premium policy and your claim service agent would not honor my policy. I request a supervisor call me. Alexia call my husband, he explain the problem. She told us she would look into the problem and get back to us the next day. Your company is very lucky to have a employee that does a great job. Alexia call us back within 24 hours and settle our claim to our satisfaction. Please thank her again for a great job.

Issues with stove & ARW paid $200 to replace the stove which was nowhere near the price of a stove. Another issue was the A/C that was not working properly and the technician sent out was very unprofessional and ARW did not fix the problem, but he did place the wires on the outside of the unit which caused more problems. We went another avenue to have it replaced.

I was very pleased at work they did on my washing machine. The repairman was on time. The reply and did a very good job. I was very pleased with the work today. Then I would recommend them to anybody that there was interested in your or any warranty.

My experience was great. The contractor was very professional and prompt. He got the job done and explained everything so that I understood. My family is warm and very happy again. I would and did refer you to my sister. Thank You!

They were Excellent with their service when my heating system went out. The person was very friendly and he Explained everything to us. When he was done he worked on the paperwork and then he explained the problem and work orders.

In a timely manner when l need something Done they fix everything that I need to be done. Their work is excellent with good quality so I tell my friends about American Resident Warranty. They are good people for getting thing done so thank you for your service.

Let me start off with, I hired this company to do a job as my home warranty company. I had to find my own repair person, had to call to get approval for the work, paid the contractor for the complete job, and then submit a receipt for work done. $236.00 later I am told my claim was denied because something got jammed in the garbage disposal. If it not working and I need a repair person to fix it, a repair is a repair. I think this company sucks at what they do. If you have to do all the leg work and pay only to get denied, you're with the wrong warranty company. I'm going back to the company I left for this one.

Woke up w/ no hot water. Gas company checked hot water heater. Said it needed replacing. Turned off gas to house. Called American Res. Got someone up there right away. Then came all the phone calls and confusing questions that were answered once before. Spent the night in a very cold house due to gas shut off. Next day, hot water replaced, gas turned back on. Life's good :).

I would Highly recommend all my Friends, to use American Residential, they stand by their service, on every claim I file, if the item can not be repaired, they worked with you toward a new purchase. I'm very pleased with American Residential Warranty.

I was very satisfied with the follow up I receive today, very caring, making sure I was satisfied with the service that was received. GREAT CUSTOMER SERVICE. I Recommend American Residential Warranty to anyone .You can't go wrong. If you own your own home or business American Residential Warranty is the way to go.

Fast and reliable service. American Residential is by far the best residential warranty company around! When I called, I didn't know what to expect. American Residential Warranty took my claim and got the right people to come and look at my problem!

I called and created a claim for fixing my garage door opener and was told that a service company will contact me in 1 or 2 business days. Three day later, no one contacted me. I called American Residential Warranty and was told that they are having difficulty to locate a service provider and has no ETA when they can find one. I am living in San Jose CA. Either there are not many local service providers that want to work with this company or this company is working at very slow pace. Very disappointing.

Fast & pleasant service. The wait was not long at all. I would recommend this service to everyone. I rate this service very high. You don’t find people who are so kind and willing to assist with no problems. Thank you!!

The worker was on time. They gave me a 4 hour window (11 am-2 pm) and arrived 5 minutes before 11 am. Fixed the upstairs toilet. The stoppage in the basement and repaired/replaced the garbage disposal. All in less than 2 hours. Awesome. I would recommend them and would prefer to use them in the future. The only reason it took that long is because he had to wait for authorization from the company.

This is a very good company you have. I only used it a few times but it was well taken care of. Tery were very expedite in getting someone out to take care of the problem. The service people were very knowledgeable and very courteous in taking care of the problem. Would highly recommend.

Had an issue with garbage disposal which I called into American warranty. They put me in contact with local vendor who was at my house within 24 hours who professional installed a new one. I’ll was very happy with the prompt service.

My experience with American Residential Warranty was awesome. I call in a plumbing claim, within minutes a Rep from the plumbing company was calling to schedule an appointment to come out. The very next day they was at my home and provided excellent service. Their contractors even come out on weekends too, at no additional cost. I’ve tried the rest, now I have the best!!

I had my kitchen sink stopped up over a weekend and I called ARW and they gave me the choice of waiting until Monday for them to set it up or I could call a plumber of my choice and get reimbursed less my deductible. They handled my claim very efficiently with no issues and paid for my new garbage disposal! Great company so far!

BOBBY GARAGE DOOR COMPANY - Bobby was right on time. He did a superfine repair and he showed me how to maintain the maintenance. I will definitely call Bobby if my garage door need repairing, and I would recommend a friend if they ever need a professional garage door company.

Yes I would recommend a friend and family member. The best thing I invested in getting the cost of repairs is very costly by investing in home warranty. Saves me a lot money and I feel safe. I am glad I got it.

I have been a member since about 2012. I have found American Residential Warranty to provide great service. The staff is knowledgeable, courteous and polite. I have always felt like I received good value for my money. I would recommend the service. Thanks.

The company that came out was efficient, professional and fast. This was the first time using the warranty but they were awesome. If you don’t have a warranty for your home you should consider getting one. And the customer service from ARW was levels above the rest and we appreciated the follow up phone call to ensure we were satisfied was awesome. Thanks ARW.

It excellent and I would tell people to join it. Thanks and enjoying the service they provide to me. So I will tell people my experience with y’all to tell them to join and see if they like it as well me and keep up the good work and thanks again for your service.

About 2 years ago my central Heating and Air system went out and American Home Residential, couldn't find no one to come out in the amount of time that I wanted them to come and (I wanted them to stop what they were doing and come right away) no one could, so American Home Residential let me find someone that was license to do the work, and they come right out and took care of me. They are great.

The man from Sears did his job the first time around. He was good and fast to get the job right the first time. I would tell my friends about your company and I already told my family to call your company and check you guys out for their home also. Thank you very much.

My hot water heater went right after the Christmas holidays. They responded quickly and gave me the name of a local plumber. It was the weekend, late on December 29th. The contracted plumber came out early the next day and my heater was installed on the 30th, even though he had to order it and go out of his way to pick it up.

We were very happy with the way American Residential handled our recent claim. It was a Friday and we didn’t want to go through the weekend with no hot water. ARW stayed in touch to ensure everything was repaired before that evening. We have been with ARW since 2014 & have always been happy with their service. The vendors they recommended have always been highly qualified and professional.

My first contact was excellent and their cooperation was very good. I would recommend them. I am a new customer but I got favourable reference from other customers. Their rate was competitive and customer service is ok.

The company that was sent out was very timely. They were experienced in determining what the problem was. They made calls to locate the part and ordered it. The next day they came back at the time that worked for me. I was very pleased, they gave me the defective parts and explained the what, why and how. I would rate their service 5 stars.

Good Service. No hassle dealing with the claims department. I got my contractor for the repairs and there was no problem at all in getting it approved from American Residential Warranty. Just made a phone call. Fast Reimbursements for the money I spent on the contractor.

The ARW company is quick to respond to the initial request. Now that I know how the service works I can work with the system. Initially I did not understand there was a $50 deduction for each service. So I got confused over the reimbursement method. Now that I know I have to send the bill into ARW I only have to wait for the repair company to send me a bill. I appreciate ARW!

I would highly recommend to others. The service provided has been outstanding. All issues were resolved in a timely fashion. The contractors used were polite and very professional. The repairs needed were handled with 100 percent satisfaction. I would recommend this warranty service to family and friends.

This service was recommended to me by friend in Texas and it has provided me with just what I've needed. When there was a problem recently with my water bill being so high the young man who came out found the problem very quickly. He was professional and knowledgeable.

I absolutely love American Residential Warranty. Every time I have had an issue they have taken care it even a computer. I have had them from the time I first bought my house in 2010 to now and I will continue having them for as long as I have a home. Thank you for the excellent service! I am very happy with your products and services.

I put in a claim for my heating system and they never paid the company that did my repairs. The company stated I needed a new system and they refused to replace it. They stated I needed to pay for the system myself. Why have a home warranty if they don’t cover what they say they do. They have charged my credit card when they were not authorized to do recurring yearly payments. They refused to reimburse me my money. DO NOT USE THESE SCAM ARTISTS. You are only giving them your money and they will not pay for ANYTHING!!!

I was upset due to our heating system went out on the weekend and they didn't have a service person available and was advised a person will call us back later that afternoon. Per website it show they're open 24/7 and you get a answering service person. The agent didn't seem very knowledgeable and confident in what she was telling us. This is our first time dealing with this company. I thought we were being scammed with this monthly fee $97 plus a monthly.

The repairman was very friendly and polite. He asked for the fee up front and warned me of any chances of additional charges. So we were on the same page at all times. He explained things and completed the job above and beyond.

The electrician did a wonderful job, but from what he explained to me that the wiring in my home is not strong enough for the current that is needed, and that he did not think that the company would approve of it being re-wired.

My Propane oven wouldn't light like it should or stay on for the duration needed. The igniter was issue. The person from Modern Appliance came and quickly diagnosed the problem and fixed. Had to pay full amount but was reimbursed within a week minus deductible.

This was my 1st claim with American Residential. I was completely satisfied with the service that I received from customer service & the repair service. I saw their commercial on TV. I decided to call because you never know what will happen in the near future. So very happy that I called them! Great service!!

ARW is unlike any of the other appliance warranty firms that I have worked with. They assist me in getting my appliances repaired and fully deliver on their promise to compensate me for charges. All the other firms find ways to avoid payment!

Just advising that I have had nothing but good experience with the service. When I call customer service to make a claim they are always pleasant in handling what I need. If it’s something I need to know they always respond in a caring response. I always tell friends...

My experience was a very Good. They were very professional with taking care of my problem. The servlce men came out and did a great job. They did it in a reasonable amount of time. There was a follow up from American Residential Warranty. Great!

We really enjoyed the service that American Residential provided us. So much better than our old warranty service. They did the repair right away and sent McKean Plumbing to look at our problem. They were able to fix it for us in a few hours and got us back up and running in no time. Thanks so much! :)

Everything went great. I called and a repair tech call me the same day and came out the next at the scheduled time. They did the repair quickly and professional. Great service. I highly recommend American Residential Warranty. I am pleased with this company and their service.

Claim was approved, but it considerable time to complete the process. Constant calling to get authorization before work could be performed was a hassle. Sometime while the technician was on site, I could not get an adjusted / approval on the phone.

I was very please to purchase the plan offered by ARW, the staff have been very courteous and helpful with all of my questions. I am grateful to be a part of this program, and I assure you I will inform all of my contacts, hopefully they will have the same experience. Thank you so very much ARW, nothing better than feeling secure if something should happen to break in your home!

I would highly recommend this Warranty service to other family and friends. Each time I called and requested a repair, there was never any issues. My repairs were always done in an efficient and friendly manner. I just love being able to get major appliances repaired at very little cost to me.

Most things are good. I don't Fax ability so statements are sent by US Mail. Contractors are not within your network so I choose from local contractors and I pay for the job done and you reimburse me in a few weeks. So far things are good.

I like the cheap deductible and great service. The only issue is you could get more contract for electrical service. I needed my heater fixed and when they couldn't fix they replaced it a timely manner and didn't take long term. Only money I had to pay was the deductible which was great compared to buying a new heater without the insurance. Thank you American Residential Home Warranty for the great service.

I had used my warranty program a couple times last year and a few in the past. I must say that they have been a consummate professional from the start. Their customer service is top notch while the repair specialist the company dispatch been top notch as well. Thank you for your professionalism.

The service for my clogged drain was dealt with very promptly! Excellent phone service to address the problem! And the provider was very professional and thorough! And I would recommend to a friend!! Very neat too! No mess and it was on a holiday early in the morning!

I’m extremely satisfied. Representatives have always been helpful and the service providers courteous, prompt and professional. Thank you and keep up the good work. I will continue to recommend your services and am considering upgrading my service American Residential to include even more services.

Sears was contracted to fix a leak in my refrigerator filter system. The first man to come out was very friendly and professional. He assessed the problem and explained everything to me. He said parts had to be ordered and set up a follow-up appointment. A different man came to install the new parts, and he was likewise very friendly and professional. He had the parts installed in a very short time, and I am completely satisfied with the work.