ARW Home Reviews

Very pleased with the customer service. From the first experience until the purchase of my washer. The price was affordable and in my budget. I was not pressured or pushed into my purchase. I had the allotted time to go and look. Thanks.

Good customer Service, also call to follow up. After Technician leave, I feel secure when appliances, electric e.t.c. not working properly. That one call do it all. Less stressful. I rest in peace. I just love it. Affordable. Every homeowner should have A.R.W. for security.

I opened a claim for my refrigerator which stopped working - had an appt set-up with a company they work with, service on site. I look up the reviews for the company and they are horrendous. Anticipating there will be issues, and to save time, I call American Residential and ask them if I can use ANY different provider which has better reviews, and they say no.

After our Hot Water Tank went out for good which was when we found out that ARW could not cover it because it was more than 10 years old, we became sad because we had been without Hot Water in our home for sometime, and we had to take our 2-year-old to his Grandma house to bathe on a day to day basis which became very frustrated. But with the help of one of your employees he assisted us, which made everything so much better, knowing that we had to borrow monies that we did not have to purchase a new one, which cost quite a bit.

The employees acted courteous and professional. They did a very good job getting to my house in a timely manner and fixing the air conditioner. They are nice people and were there when I needed them the to help me in the summer heat.

The serviceman was very helpful in explaining to me about the sum pump and how it is suppose to work and the reason why it was not letting water out into the drain but backing up in the house. The serviceman was excellent.

The repair person did a great job. Thank you. I would recommend, American Residential Warranty to other homeowners. Also my problem involved water leaking out on the floor. The repair guy fixed it very fast. I would recommend the company to a friend.

Have had several occasions to deal with this company, all have been very satisfactory. Customer service, explanations, information concerning my problems have all been taken care of in a very professional, courteous, timely and understanding manner. Sheldon, Rebecca, Talya and Donna are folks I have had dealings with and all get 5 stars across the board. I have recommended this company to several people already and will continue to do so with others that are looking for this type organization.

I have had an excellent experience using American Residential Warranty to repair my home appliances. They have been helpful and informative on next steps and the procedures necessary to complete my services. I will be renewing my contract for a fifth year next month and couldn't be happier with this service.

I am 100% satisfied with the way my claim was handled with American Residential Warranty!! My microwave could not be repaired and a cash out check was sent to me right away and I was able to purchase a new one and have it installed right. As life happens my washer went out the same time and it was repaired and is now working great! The customer service representatives were friendly and professional!! I will be recommending this company to all my family and friends!!

I had a great experience. I called in a claim. Customer Service Department told me to call the merchant and schedule a time to come out and repair the appliance. After the merchant completed the job, I gave the person a co-payment, signed and delivered. Easy as pie!

Well trained tech. Very courteous. Did good job. Never stopped working. Did job quick and good. Called ahead of coming. Showed up on time. Like to have him come back anytime for a repair. He knows what he doing. Thank you for the good service.

Our garbage disposal stopped working on a very important event that we had coming up. We called American Residential Warranty and within five days we had a brand new garbage disposal installed!! American residential warranty was very efficient and fast resolving our problems. THANK AMERICAN RESIDENTIAL WARRANTY‼️?

I am a long standing member of ARW. After having dealt with other such warranty companies, I was never more blessed as I was the day I saw America Residential Warranty advertisement on TV. I was so impressed about the same day professional services. I have on several occasions had to call ARW and received prompt same day service. My last experience was, my air conditioner had stopped working. I called ARW and the same day I contacted the contractor and before the close of the next day my home was nice and cool. The system is doing exactly what it's supposed to. Many thanks to ARW.

The air went out and American Residential took care of the problem. My mother is 91 years. It did take some phone calls to get the issue resolved but it was resolved. There was one man who was extremely nice to me; Mr. **. You should have more agents like him.

I will recommend this company to all homeowners. The customer services accident, they handle they claim quickly and efficiently and with no problems. Is a great insurance to have. They provide coverage for everything inside of your home when you can rest assure that you'll be secured.

When I filed a claim a technician came out promptly. He was very knowledgeable. He immediately knew what the problem was. I was very pleased with the technician & with American Residential insurance. When my appliance could not be repaired I received a check in just a few days. Hooray American Residential insurance.

When washer stopped working. Customer service worked promptly to solve the issue. They were very courteous and professional. They called for a repair man and when they weren’t able to fix it. Customer service quickly agreed to replace the appliance.

I called and informed customer services that I thought the warranty prices are too high along with a $55 deductible when you receive a service call. James was very helpful for me continuing my services. He did a very good job.

I needed to contact American Residential Warranty as became DPOA for a family member. The representatives I spoke with over a 3-4 day period were very professional and instructed me as to what steps needed to be taken and guided me through. I even received call backs to ensure that the appropriate steps/authorizations were in place. Each rep. took the time to help me proceed appropriately, without rushing through.

I received excellent customer service when I called about my central air conditioner. I was not on hold for hours, and the customer service rep was very helpful and courteous. Moreover, the repair service company responded quickly as well. I am happy and satisfied with the service that I received from American Residential Warranty.

I was in need of a service call on my dryer. I was apprehensive as totally unacceptable service was rendered by Sears and Home Depot’s warranty group. My call was met with an attitude to get my dryer repaired. I was given a number for the repair company assigned to me and was told they would contact me the next day.(If no call received call AMERICAN RESIDENTIAL). The call wasn’t needed as repair company called as promised and we discussed the issue with my dryer. They have had experience with the issue and were going to order parts before they came out as they wanted to fix the dryer on first call.

I called American Residential Warranty about the problem. They begin to work on the issue, first thing Monday morning I received a call about getting someone out to fix the air and before 1 pm it was done. This was my first claim and it was a great experience.

I was pleased with my warranty experience. They were on time. I didn't have to wait a long time after reporting my problem in my home. Once my electric company came out just to diagnose my issue he actually fixed my problem the same day. Which really made my day especially when it comes to electrical issue. I would definitely recommend this warranty company to everyone.

I'm satisfied with the service I have gotten with American warranty. They always come on and do them with perfection when come. I would recommend American warranty to friends and family. And let them for the years with American, I have a great satisfactory with American warranty.

I learned we had signed up for 3 home maint plans in error. I called ARW to cancel & request a refund. In discussing this with your Rep (Kursha **) she solely convinced me if I were to keep a home maint plan, she strongly recommended I should keep my plan with ARW and why, canceling the others, which I have done. I don't often praise sales people but I must say Ms. ** was knowledgeable and helpful regarding all phases of your firms home maintenance plans and I would highly recommend her to supervise and training program you might have for new hires or even a refresher class to older employees.

I needed my lights to work in my front yard and back. The electrician that came out. Fixed the problem and changed the light switch in the front and back yards. I’ve had not had a problem since. The man was very polite and professional. He gave me a receipt for the money I paid him. If I ever need help again. I will call American Residential Warranty again.

I’ve been subscribing to ARW for nearly two years and would continue to recommend them to others. Over the past two years they’ve repaired several items and when that wasn’t possible they replaced the items in a very timely manner.

My wife and I like the fact that American Home Warranty has automatic withdrawals to make monthly payments. Courteous repair technician. Technician explains what was done during repairs & give instructions on how to maintain product.

This company has really good customer service. I never have to wait on hold long and the representative is always pleasant and helpful. The response time to repair calls are also very quick. I am pleased with the service and would recommend.

When my disposal went out I called them and they were very nice and polite and caring. Concerned about my problem. The man that repaired my disposal was very knowledgeable. He continued to work and not mess around. He even cleaned up after himself that was great.

Enjoyed working with this company so far... it is the best we had in years. I would recommend it to family and friends because of your excellent customer service, and the promptness in executing the problem.

I made a claim with ARW company for my ac unit. They first advised me that it'll be taken care of. They put me on hold to tell me there's no contractors in my area and that I would need to find a contractor on my own and they'll reimburse me minus my $50.00 deductible. I was also notified that it'll only pay $500 of repairs, but that's not what I was advised not told when I initially took out the agreement.

The first time I call the person was nice but info she gave was incorrect. The next time I call the young lady went a step further and check with her supervisor and I am glad she did because she explained to me which was correct info.

Water heater went out 2 weeks ago. No one as called me back, I would like to know why. You did great on my a.c. unit but very poor on my hot water heater. I called a doz. times, no one as called me. I had to call some a help me!

Great experience. Service the next day. The guy that service came out. He got it back running. Hopefully it stays fix. But he said if I have any more problems just call back. Great consumer service. Thank you for all you.

ARW called as soon as they read the review.. they sorted everything out and the following day the repair was done. So happy with Gavin for handling everything and being so nice about it all. Happy lady!

I was referred to American Residential Warranty by a co-worker who has utilized their services for many years. Before contacting ARW, I compared their services to other home warranties, and ARW's offered more coverage for less money than the others. Since enrolling with ARW, I have utilized their services twice; once for my dryer and once for my dishwasher. Staff was very courteous and for each service call, a technician was scheduled the next day, parts were ordered and installed the same week. Technicians accommodated my schedule and kept line of communication open to inform me of when parts were ordered, when it will arrive, and when they will be back to install the parts. I will highly recommend ARW to others.

I am satisfy with the company. No complaints. I been with the company for a long time, they fix my dishwasher, microwave, plumbing, washer and dryer, electrical problem. Also when they have issue where they can't repair the issue due to not able to get the parts. I was issue a new microwave. The Customer Service are very polite and courtesy.

Called in repair 10 business days ago. After holding on the phone for 60 minutes I was transferred to the department who found contractors to do the work since they didn't have one. This transfer took 70 minutes. They suggested I find a contractor and I told them this is their job and why I pay them. Friday I called again and talked to a young man who said he was in plumbing but he would expedite my claim to the "garage door" department and he would call me at end of day. Today is Tuesday. I'm so upset, I pay these people every month faithfully and I'm paying for a service they cannot provide. Surely this isn't legal.

This company has a great sales team that makes this company seem like they are the gold star. However, when it comes to filing a claim - it's a nightmare. I had an air conditioning unit go out during 102 degree weather. I called and they gave me the company's name and number with whom I should deal. I called them and was told it would be "the following week" before they could come out. With 102 degrees, that was unacceptable so I called ARW back. They told me to "go ahead and call someone else to get it fixed. Follow the procedures of emailing for approval and then sending invoice for repairs." After 3 attempts, I still have no answer and have spent almost $500 on the repair. (Which by the way is the max they will pay for AC repairs in a calendar year.) I highly recommend that you shop elsewhere for your home warranty.

I must take this time to admit that American Residential Home Warranty read my complaint and immediately contacted us by phone to make things right. A Big Thank You to Gavin @American Residential Home Warranty Company for the prompt phone calls and righting a situation that I knew for sure was a disaster with no positive outcome. It is all about Customer Service and they hit a Grand Slam on this one. We are happy customers and would highly recommend this warranty company to strangers, family and friends. Five thumbs up!!!!

I have called Residential Warranty several times, the only issue I encountered was dealing w/ my stove. The time it took to settle my problem took longer than it should have in my opinion. My home is 45 years old & a warranty is very necessary. Also I am pleased w/ the payment arrangement.

My a/c unit went out on 7/5/18. I called ARW to make a claim and was provided with 2 vendors who stated they didnt not service Atlanta. So I had to call a 3rd time after waiting on hold for 30 min and had the rep to call the vendor before we hung up to ensure that they could service my area. Well the gentlemen came out on 7/6. He literally stayed in my home for 5 min and indicated my air conditioner was locked and it would cost over 1800 to repair. I asked him if he would be calling it in AND he indicated that he didnt feel like holding on the phone and was busy. So I was dismayed and shocked by this buffoonish commentary and I called to communicate what their vendor had said and was told they could not move forward until they received his call.

Replace garbage disposal: The technician was professional and efficient in making the repairs. The technician was prepared in having all equipment with him when he made the call. We were notified that he was coming and was prompt. We did have to wait a couple of days to get the issue fixed due to the holiday.

I have had this service for more than a year and I am pleased. I’m taking my payment every month i have not had any issues. The only reason I give this rating 4 stars is because most of the time I have to find a company on my own. Recently, I had a issues and had to pay out of pocket but I had no problem getting reimburse. The check came quickly.

Was really good at getting our air conditioner fixed. Willis and son was so nice to us and went out their way to see we had air. I am very satisfied with the way our claim was handled. I highly recommend American Residential home warranty.

I have nothing but good news to describe how my claim was handled. I had given up on being refunded but your Representative named Grant did not give up. He stayed on my claim until he got it resolved. Thanks to Grant and the American Residential Warranty family.

Refrigerator repair - The repair man was excellent however it took 2 weeks to get the part a simple plastic water tube. There is broken crisper drawer. I was told it was covered to be replaced but the tech said they do not cover such things.

We have been very pleased with your company and the employees have been very helpful. We have a bad experience with one company, but other than that everything has been fine. We appreciate everything that you have done. Thus far everything has been. We have recommended two friend that have it now.

Put in a claim for my washing machine. After they sent two companies to fix my washer it couldn’t be fixed so they told me I need to go get a new one and they would only pay a fraction. I’ve been waiting for this check for three months and every time I call the customer service department I get a different story. What company. Please beware of this company. DO NOT TRUST them!!!

Thanks American Residential Warranty (ARW) for sending a professional, well trained plumbing company to fix my bathtub leak. My problem was diagnosed and fixed within an hour. ARW promptly followed-up to make certain I was satisfied with the work performed. Please keep up the great work!

American home warranty, (to me) was a very pleasant, and exceptional experience. My plumbing problem was repaired in an untimely manner. From the beginning to the end. When my plumbing problem was first reported, I was treated with professionalism. The person that, answered my initial call was most pleasant and patient. I was assured that my problems would be fixed. I was also impressed with the contractor. He was pleasant and professional, in my personal opinion.

My experience with my current issue was great. I feel very satisfied with the outcome of my claim. The process was quick and easy. I don't see where there could be any improvement in the processing in my case.

The two men who responded to my complaint arrived very fast and within 20 minutes our garage door was back at 100% performance. They knew just what to do, were friendly and efficient. I am happy to be an American Residential member. My cost for this 200 dollar job was only 55.00 as promised. Thank you American Residential Warranty.

On all fronts, far exceeded my some 30 years of 'service' with American Home Shield. Was not put on interminable hold like AHS which I finally had to fire after using them in CA and LA on residence and rentals over the years. Prompt, competent service providers.

Jacuzzi Coverage - We were having an issue getting a company to come out through ARW. After dealing with this for several weeks I got in touch with the company and talked with Yoldine. Yoldine was very professional and went above and beyond to help take care of our issues. Thank you Yoldine!

I would say each time I’ve had to report an issue to this company I’ve gotten courteous customer service. Unfortunately sometimes it’s taken longer to rectify some of my service calls than others but for the most part, I’m satisfied with the company because they’ve always rectified the issue.

Our washer stopped working all the sudden so I used the American residential warranty. I was reluctant to opening another account with the home warranty companies because it never benefited me and when I would try to use the warranty I would pay the service fee and it wouldn’t be covered so I was out of more money than necessary. But after reading the reviews on American Residential Warranty I thought I’ll give them a try which brings us back to the washer issue... After they sent the repair company to my home to check it and I paid the service fee, come to find out that it was unrepairable so I was like here we go... To my surprise the home warranty company offer to pay up to $450 for a new one or send me a check to help toward buying a new one! I was totally surprised and it brought my confidence up in this company. I would refer them to anyone and everyone! Hands down they are the best Home warranty company I’ve heard of!

I specifically purchased a policy where my main appliances were to be covered. I even upgraded to the Platinum Premier Plan where my policy specifically said my Water Heater is covered. The repair person came out and said I needed a new Water Heater. However, after paying into my warranty for a year, my very first claim was denied! Even though my policy specifically covers my water heater, I was told that because I didn't upgrade to the next level of coverage (apparently there are several levels of coverage to really truly cover your appliances), the specific reason for my water heater going out is not covered. They did not even offer to pay 1/2 even though I have paid into this warranty for a year, I now get nothing and have wasted a year of premiums. I DO NOT RECOMMEND THIS COMPANY!

I have 2 things going on. My call was taken care of in a timely manner. The contractor got back to me shortly after, and scheduled a time convenient for me. Very professional, called prior to showing up. Explained everything, replaced everything very quickly. I would highly recommend!

The service rep was very courteous and knowledgeable about the problem with the dryer. He repaired it quickly and it has worked great since. He answered questions I had in a very professional manner. I would be happy to recommend ARW.

Customer service was very good. The gentleman was on time as he said he would. To me that says lot. I would recommend this company to other. Should I need American Residential Warranty again I will be calling them again. Thank you very much.

When filing 2 claims, ARW made it easy and efficient. The contractor for both claims were scheduled in a timely fashion, though there is not much flexibility in time slots. My stove was replaced and my dishwasher parts were ordered and fixed. Overall, good service.

Very prompt and pleasant response. Would highly refer to others, family and friends. The response time is very fast. The company that comes out are very timely and professional. So overall I would say this is a very good company to be associated with.

I have the highest praise for ARW, when I called to make a claim the service was set and the gentleman was on time. He went straight to work and he had my ice-maker working again. The service is really better than some of friends, I keep telling them they need to change and sign up with American Residential Warranty. I would recommend ARW to anybody who will listen to me.

Microwave stopped functioning, it would run, but would not heat. You arranged for a repairman to come out. He could not fix the problem, he kept checking the same thing over and over, went to get parts, finally he ordered a part and it took 8 days to get part. When he installed the part it failed to fix the microwave. Personal opinion, he did not know how to fix it. My Wife ask him if it would not be cheaper to replace the microwave via replacing expensive parts that fail to correct the problem. His inability to correct the problem has no bearing on American Warranty.

I was please with the work that was done on my washer dryer. He was on time, very professional and would recommend American Residential Warranty to anyone because I am please with the services. I got very happy.

I am a new homeowner and when I was looking for a insurance company American Residential Warranty came up as 4 stars. I moved forward with becoming a new customer. Fast forward to summer my AC unit went out. A new AC was not covered but they offered to spend a check around 530 to help with repairs. I still haven't received the check. Just to set up a claim took me three tries once online and twice over the phone. I've sat on hold for about an hour. Once I called to check status of my claim and someone picked up and disconnected call after I was on hold 45 min. Their customer service is horrible and I will not renew next year.

Did not have any trouble at all. The people are fantastic. I did not have to worry about a thing. The job got done with no complications at all. All I did was call them up and they took care of everything.

I recently submitted a claim request to American Residential for my downstairs air conditioning that was not working. A repair serviceman was at my home I believe the day after I called. He fixed the AC in a couple of hours. He was so polite as well as professional. I am so pleased with the company they sent which was Gray's AC Service & Repairs. He was also very thorough, making sure that the AC was cooling properly after he repaired it. I am really exceptionally pleased, as well as the AC has been running perfect ever since.

I called American Warranty at 8 A.M. The tech. got to me at 845 A.M. Fixed the AC in 20 min. Great work! I would recommend very fast to a friend. I have never at a tech. work so fast. Very nice and professional. He check the all my AC. Thank you.

I am in customer service industry and we get some of the most vocal people. We started out with a tech showing up for water heater. Miscommunication on tech's part about age of unit. Got that straightened out but we are down replacement, so for the amount of the job I will be out of pocket 515, that is the 800 quoted me and 285 (minus 55) from ARW. I have spent the better part of 2 days on the PHONE, ON HOLD. Waiting for representatives to either connect or call back. Having to wait upwards of 45mins to get nothing in return. 1 instance was a 48min call back with no one but an open line to the call center hearing the whole room talking with me "YELLING HELLO", to no avail. Awesome routing there. I called on my second line yet again 40mins+ to get called back.

When I called in for a claim the representative was very nice and knowledgeable. She filed my claim and got me on my way in a timely manner. The technician was knowledgeable and nice. He repaired the problem in a timely manner.

Residential Warranty customer service was great, friendly. They helped with my a/c problem. The tech was on time and provided good service. I would recommend this company. You will be happy. Good, good, good, service. I am pleased also.

My experience thus far with American Residential Warranty has been great. They have provided me with great customer service and solutions to items that I needed to be repaired. They go out of their way to make sure that their customer's needs have been met.

American Residential Warranty... sucks. Two months of broken dishwasher, then they say they will not repair and offer my $65 net to go towards replacement!!! See you in small claims court. We have a 4 year old Samsung dishwasher that started to leak, called for service, took ages to get a repair set up. The technician they sent was a TV repair guy!! Who did not know how to turn the water off, nor how to "unplug" a built in dishwasher. He took the part number... that had already been confirmed BEFORE this visit and said he had to order parts. HE DID NOT EVEN INSPECT to see where the leak was coming from.

I have been with the company a long time but recently they cannot locate me a plumber who can solve the problem. My problem been going on for 5 days. A plumber came out said he didn't have the tools to complete the job. The next one didn't care whenever he came out. I was later told by one of their employees I could go to the Attorney General of my state or do whatever. What the reason having this ins.

He was really nice and helped me understand that there was nothing wrong (Ice maker). That there was just a switch flipped that was causing the problem. Because of him I now know what to do if it happens again, but also I know who to call if it’s not that.

I have required two surgeries in the last year and not been able to work and have three to go so I was looking around to see if I could find a plan that was cheaper than mine but had the same benefits. I was told by the salesperson that this plan was very close to what I had and that they were so much better than the company that I had quick service blah blah blah and so much cheaper. To make sure I wasn’t being lied to that this plan was very close to what I have and they were so much better than the company that I had quick service blah blah blah and so much cheaper. To make sure I wasn’t being lied to I ask I ask for a copy of my warranty to be sent to me not just emailed as I have very poor vision and have trouble reading the print on the email version.

I was very pleased with my experience with American Residential Warranty. Staff was very polite and professional and answered any questions I had. The only thing I didn't like was in their TV ad they portray they come fix your problem the same day. I had to wait 4 days before they came and fixed my washing machine. Even though it was not an emergency I feel their ad should depict it may take longer unless it's an emergency.

When my refrigerator went out the service I received was prompt. They made sure that there were several recommendations for technician to come to my home. I also appreciated that American Residential Warranty returned a follow up services call a week later.

I had a great experience with your company. My washing machine broke and within a week it was repaired. The customer service agent was extremely patient and helped me out too. I would recommend all my friends and family to use your service.

Paid $74.95, my understanding through 25 calls and emails the $55 would be waived and we would be reimbursed for the 19.95. Upon of receipt of the company on June 5 2018 they totaled 400 for reimbursement. 125.00 service call and the 55 for deductible. Amount 275.00. Were not what we were promised and no one response. After 3 emails and 25 calls no resolution. My thoughts this company does not live up to what was promise and a waste of money.

I feel the assistance received was rectified within a timely manner. I did receive follow up calls and once I was able to reach the correct department I was accurately informed about the status of my repair. I would recommend service to others.

Very Pleasant, professional and punctual! I would refer to all my friends and family. I was a little skeptical at first and then when they arrived and explained the problem and took care of everything, my refrigerator worked and all was well.

I love the service I receive with you guys so far. The technician are very professional. I only have problems with the customer service side very unprofessional. Spoke with a representative about the problem. Hopefully they can resolve the problem on the customer service side.

I have never had a bad experience with this company. If something breaks they have someone come out very soon after to fix it. My washing machine broke and they replaced it without a problem. The first one they picked I wanted to change to one with an agitator and it was not a problem they changed it. I will continue to recommend this company.

Great response time, good service. Very satisfied. The technician was really well informed on the repair of the freezer. Would recommend American Residential to all my family and friends. The tech was very friendly and definitely knew his trade. Well. If I were to have him again it would be a pleasure.

Great service. If they can’t fix it they replace it. It is amazing. I am glad that I have this warranty. Something will break in the house at some point. That’s when you need help. I had problems with my garbage disposal and dishwasher they installed brand new for almost free. Thank you???

The customer rep. I spoke to, was kind and helpful to me. Answer all question. They help me understand the claim. It was enjoyable speaking to them. After giving me the answer they call back see if everything was ok.

Very good on replacing my disposal. I would recommend them to my friends. The customer service I received was top notch. The vendor was very prompt and knew what he was doing when he got to my home. The install only took about 10 min to do.

We Purchased an Extended, Full Coverage Warranty on our new home purchase in FL, yet upon numerous attempts to file any routine claim, ARW Customer Service declined opening any Claim, whether it was large or small and also Denied us any service assistance under our contract. Furthermore, when requesting a supervisor in Corporate, the calls ALL LOOP back to customer service with a Recording indicating they are closed no matter what time of day receive the recording. After months of this nonsense we gave up though continue to receive 10+ Sales calls daily, exceeding 2 months now, harassing my employees.

Thank you for being prompt, professional and genuinely concerned. The phone operator was pleasant. The technician that came out found the problem and ordered the proper equipment immediately. Now my stove is in tip top shape. Thank you so much!!

Because they set a time for them to receive a call and they come out to fix the problem and if they can't they come out as soon as they got the parts. I was very pleased that they gave me the choice to choose my own repairman or to use theirs and I decided to use theirs. I only had to call them out twice and they did the repair in a timely manner. I really was grateful that the repairman called before coming out and also they called a few days later to see if I was satisfied with the work that they had done. I would recommend their services to others.

Plumbers came out to service my hot water heater in a timely manner to find it in fairly good condition. Friendly and great service. Home Warranty Services always come through at all times and follows through with whatever needs to be done. Home warranty's services are satisfaction guaranteed!

I have had nothing but a great experience with this company. As soon as I called to get my air conditioner fixed, they gave me the information I needed so I could get that done. By the next morning we were enjoying nice cold air again.

Very reliable service. Allows you to find your own service person if none is located in your area. You can select the services that you want covered within your contract. That will determine how much you pay each month. When service is rendered, the price is always $55.00.

We had two separate issues with our dishwasher after we purchased our home. We felt like American Residential was fair with their response. The first issue was repaired promptly and the second found that the unit could not be repaired. ARW gave us a reasonable amount to apply to a new unit.

The service we received from American Residential Warranty was professional, true to the contract, smooth in and out customer service and overall a great experience. We would recommend to anyone. We have no complaints. If we ever need their service we would come back without a problem. Have shared our satisfaction with family members and have recommended American Residential Warranty to them as well.

I would definitely recommend ARW to family and friends. It's worth the money you pay, compared to what you would potentially spend even on one home repair. Because it seems as though home repairs happen when you can't afford them, and the raw warranty comes in handy when money is tight.

I had great experience. He very nice. He did a great job. I would recommend you all to all of my friend and families. To you - all thanks and have a great day. The next time I needs more work done I hope I can used the same person.

American Residential Warranty has been our home warranty company for 7 years. They have always been responsive to our phone calls and have connected us with selected technicians within the hour. When their technicians have a scheduling problem, they allow our own technician to service us with preclearance. Their deductible is fairly low. Some years we have had multiple claims and they have never dropped us or wriggled out of servicing us. I have recommended them to family members and friends who have purchased homes recently.

We were having issues with our air conditioning unit. The service rep came to our home the same day we contacted him. They completed the job and the issue was resolved. So far there have been no further problems as of today's date.

Best service and experience ever. Courteous. On time. Best results. At least a 1000 score. They did all appts. Called the accredited service companies to service my appliance. Service company also courteous and on time. American Residential called me to make sure I the customer was completely satisfied. And I certainly was.

Received quality service from the provider who was assigned to our order. He was very professional and exhibited a wealth of experience. Would highly recommend him or request him for future jobs. Thanks Mr. **.

When my oven failed it was concluded by the technician it could not be repaired. The failed part was not available for replacement for our model. In accordance with their agreement ARW paid us the full amount allowed by the warranty agreement. They are an honorable company.

None I would recommend them to anyone that needs a great home warranty. I feel that they were great pick. They were very fast and efficient. They called within the next day or hours in making the arrangements. I just feel comfortable with this home warranty.

After reviewing ARW we cancelled the warranty that we had. We have had two claims and the first one was settled promptly and we are waiting for the billing on the second claim but have received 2 calls giving us the email where to send the billing when it comes. We rate them a 5 star!!

I am very disappointed with American Residential Warranty service. I have to wait a long time to speak to a representative and then they give you a choice for a callback if you do not wish to hold. I still have to wait an hour or more for a callback. I have been waiting over a week to have my central air unit fixed. They give me several repair places to call. When I called one repair service the technician said he couldn't get to me for 5 weeks. I called another place and their voicemail was full. When I did get a technician to my house he couldn't fix my unit.

Thank you to ARW for replacing our washer that literally blew up! I was so stressed out and concerned that I wouldn't have a washer but within 3 days of the incident I had a brand new washer! With a full house of kids & dogs, I could not go without a washer and I didn't have to for long thanks to ARW! We are so thankful for our warranty!

When Lowe's delivered the refrigerator they were nice and courteous. We like the fridge and we want to stay with you. Thanks, they set it up with no complications, took all the plastic off and they explained a little on the functions.

Experience was positive was well worth being a members. Response time was great, however, getting a contractor in a time manner was very challenging and therefore I had to find my own contractor and make payments out of pocket and wait for reimbursement.

The technician was very professional and courteous. The work was top notch. No issues whatsoever. Everything worked out exactly like I anticipated. Warranty customer service worked with me to make sure everything went easy as possible. It didn't take a lot of aggravation when going thru this process.

I would definitely refer to a friend because customer service had someone come out immediately. After they decided the washer wasn't worth fixing, they sent me a check within a few days so that I could buy a replacement. They even went so far as to give me pricing for washers at Lowe's to keep the cost down.

Everything was done in a timely manner. The serviceman was very professional. He done everything in a timely manner. Good attitude, professional. He called before he came to make sure I was at home. Acknowledge who he was and the service that he was about to render at my resident.

They are always there when we need them, when I call you people are always the nicest people and they are very helpful and find the right match for our problems, I have and still recommend you to family and friends.

First time file a claim, a good experience, electrician was very professional, and knowledgeable. Will recommend to friends or family member. Was on time. Was not present when the ice makes issue, was resolve, wife said they were on time and professional. I was a little leary because headquarter was out of this area, Thank you. May the business continue to prosper.

The company y'all sent was professional and on time. I would use their service again. He did his job in a timely manner. Thank you American Residential Warranty for your service. I'm a very happy customer and I would recommend your company to my family and friends.

Gavin from the customer services contacted quickly and helped me to speed up the reimbursement procedure. Gavin is very helpful and professional.

The service was excellent. He fixed everything that needed to be fixed, very satisfied with the experience. The only thing I would have to recommend is that when the tech enters the home the tech should have shoe covers. Thanks.

Dishwasher: The adjuster actually arrived ahead of schedule which worked out even better for me. He identified himself, came in and explained his part in the process And next steps of the process. After locating the problem, he showed it to me. He proceeded to order part. He gave me a time frame for when the part would arrive and showed me how to twist it on.

They repaired my pool motor rapidly with no issues. Starting from filing the claim rapid and quality service. Authorization for repair was in minutes. Provided recommendation and explanation so the equipment will last longer. Make sure you add pool to warranty.

Since becoming a member of American Residential Warranty the service I've received has been exceptional and it's not all based around service. It's the way you're treated. You expect quality when you purchase a product and when you become a member of American Residential Warranty you get a degree of excellence that's rarely provided by a business. When you submit a claim it is received with concern and respect. The representative lets you know they feel sorry about your problem but assure you it will be taken care of as quickly and efficiently as possible. That's the kind of service you can appreciate If your appliances are not covered by American Residential Warranty. You are missing out on great quality.

My dishwasher was not working and the pipes under the kitchen sink were leaking. I called American Residential Warranty and the next day they had people calling me for a time to come and fix the problems. Dishwasher was a bust and pipes were fixed. American Residential Warranty called the next day to replace the dishwasher. I am very happy with the care I was given and will recommend American Residential Warranty to all my friends.

The technician was very respectable and knowledgeable on what he was doing. He completed the job in good time and I am very satisfied with the outcome of the completed job. This is the first time I used my warranty service, and it was much easier than the warranty service I had in the past. The ease of contacting the correct people the first time to schedule the appointment, and the company contacting me to set up the time they would be at my home.Thanks again.

I received very prompt service and the representative was professional. My issue was resolved within one phone call. I received the check and my appliance was replaced in less than a week. Other companies have taken 2 weeks a more just to issue a check.

I would like to thank American Residential for the great service that was provided to me when my washing machine stopped working. They were fast and efficient in sending someone to help me. I did not wait long. A representative came the next day. After making an evaluation, it was decided that the washer would no longer work. A representative from American Residential contacted me that same day and made arrangements for me to go and select a new washer. I am very satisfied with their prompt and efficient service. Selecting American Residential was one of the smartest choices I made.

Had issues with my main sewage line. The warranty department was able to assist with providing me with a plumber the same day to correct the problem. The contractor remained an extra 20 minutes testing the line before leaving. Great job and follow up.

I received great customer service when working with this company. The contractor that they sent to my home was very knowledgeable and informative. He explained everything he found and what he was doing completed repairs to my satisfaction. I was also pleasantly surprised to receive a follow-up phone call from American Residential Warranty to confirm my satisfaction.

I truly enjoyed my service with American Residential Service. The technician was very knowledgeable about the replacement. Sharing nice experience with friends was enjoyable. The company needs to advertise the service more. People don’t have much knowledge. It's better than my past service and more affordable.

I am writing you to affirm my satisfaction with American Residential Warranty Company. Their service was Excellent. Their communication was superb. They were extremely aware of our situation and I could not be happier...

I have used American Residential Warranty for over 4 years and have had claims on appliances, plumbing, and HVAC. They have always provided prompt service, quality service providers, and complete resolution without any hassle. Their phone support team is always very responsive and has a great customer service attitude. I will continue to renew with them as they provide outstanding all-around value with their program.

We have been very satisfied with the service we have received. Although we have had only two repairs done; the microwave and garage disposal, the repairs were done in a timely manner. We did have to call back to customer service, but they were helpful in getting us prompt and courteous service men.

I left Sear's Home Warranty in search of a Company that would "actually provide Home Warranty Service"! Found American Residential Warranty and based on cost, coverage and my first claim which was Completed 1 (one day) after phoning in, I am extremely IMPRESSED!

If not for ms Jackie ** I would have canceled my an membership due to customer service constantly hanging up on me. And when I finally got to Ms Jackie **. She goes above beyond and represents your company better than any customer service agent could possibly do so.

American Residential was very helpful in providing a company located in my area. The heating cooling service representative was very pleasant. He explained the problem and the solution. I would most definitely recommend American Residential Warranty to family and friends.

G.E. The service tech. was an amazing man. He respectfully at all times. He installed our dishwasher in no time. He took the time to explain how it work. He clean everything up before he left. He made sure we understand that he explained to us.

Customer service is way above average. The last representative I spoke with was awesome, not taking away from the other reps but Jackie is at the top. If American Residential Warranty had more reps like her, you would get 5’s across the board, regardless of the experience with contractors.

This supervisor (Nancy) was not helpful and she basically told me it was okay for me to cancel my policy because she refused to help me with my issue. I would like to talk with a manager regarding my issue because I don't feel the supervisors have good customer service skills. I'm so ready to just cancel my service and tell everyone I know not to deal with this company.

They are always professional, on time and the work is always done correctly. My wife and I are very happy that we chose this company. It's reassuring to know that, as homeowners that our backs are covered, we feel like we are in very good hands.

I have been a member of American Residential for a few months and have had a couple instances where I needed their services. They have been very responsive and timely with sending repair. Very professional and timely representatives for my repairs. I would definitely recommend them to my friends and family members. Keep up the good work!

Excellent service. My hot water heater was replaced in one day!!! Am Warranty was so on time with my needs that I recommended my cousin to them. By doing this they gave me a $25.00 credit card my monthly bill. I will always be satisfied with their services.

I am a customer with American Residential Warranty. I had a problem with my oven and refrigerator. I called and filed a claim on both items. American Residential Warranty sent out a repairman to evaluate the problems. He had to order some repair parts for both items. When the parts came in the repairman returned to my residence and repaired my oven and refrigerator. Both items are working like new. I am a very satisfied customer.

You'll have a great warranty services and I love it. My house is only 2 1/2 years old and you'll been a great help with fixing my things around the house. My son about to start using you'll services but anyway you'll are great.

I recently had plumbing problems with my tub not draining well and a broken pipe behind washer. I called America Residential Warranty. In the past they have been very quick in getting a service person here. They said they couldn’t find one for us to and they sent us a check to pay for service. The plumber was more than the check amount but America Residential Warranty sent a check for the difference. I have been with this company several years and have been very pleased.

During a recent storm, our washing machine stopped working properly. Since we had purchased American Residential Warranty when we bought the house, we called and reported it. They immediately dispatched a repair person to our residents. He got the washing machine working again and it only cost $55!

Jennifer call me and explain to me step by step about my dryer. She went above and beyond to make sure I was getting the best service. It was my pleasure, a honor to be a customer of hers. I will definitely let my friends and co-workers know about my experience. AWESOME customer service again. Thank you American Residential Warranty from me and my family.

They were really helpful and a good company and I will recommend to family and friends. They were very nice and friendly. They explained everything to me word for word, what to expect and when and what time and that in my books is a good company.

My experience over the years has been very satisfactory. I have had my heating repaired, my oven replaced, plumbing work and new toilet and all these things were done in a timely manner. So I say this is the best thing you could ever have if you have a house.

Called in problem w/ refrigerator. They sent a repairman out to the house a couple of days later. He diagnosed the problem and ordered the part. A couple days later he came back, installed the part and got the refrigerator working. The repairman was very nice and professional.

The work was done, but the work order took forever. Almost 2 weeks to get to the people that were suppose to come and fix it. But it got done. It was a garbage disposal that needed it fixing. It was broken and now it works like a charm.

I have been with American Residential Warranty for about 2 or 3 months and they have helped me out when I need it. They got my washer fixed and got a new refrigerator in a timely manner for me. I am very happy with my experience with them. Even called back to see how it was working and I think that was nice of them to do that.

I was almost panicking. American Residential took over. I had no more worries. Thank you. I'm able to get back to work. I really do mean it seem like a commercial. I have had the pleasure to have spoken with great people. They would wish me well before disconnecting.

My experience with American Residential Experience was top of the line. Everything was on schedule like they promised. They stayed in contact with me until our business was consummated. They explained where my product was coming from, and the time of arrival. In my opinion, everyone was prompt in the completion of my claim. My claim was promised a solution in a matter of weeks (3) I believe. My replacement washer arrived on time, and I was given a choice, a day before arrival, to chose between two washers. Thank you for promptness in handling my claim.

I called & reported a problem with my dishwasher. The next day a service man came and diagnosed the problem. This was a friday & by the following thursday it was in full operation. I am very happy with my experience and thankful that I had the coverage.

I have called several times about various appliances that was broken and also my garage door. And I got the help I need it each time that I have called. Within the same week that I called my appliances were fixed.

I have been a customer with this company for approximately 3 months and had one service in my home that was acceptable. Recently, I had an electrical problem; an electrician was sent out, but the problem was not rectified. I was told yesterday, by a representative in the corporate office that they would send someone back out to re-check the problem. Today, I received a phone call from another representative, from the corporate office and was informed that they were not going to send out an electrician to re-check my problem, because after 1 visit (cost was $1.69.00), I had just about reached my electrical quota ($300.00) and they could not afford to send out another electrician. We all know that electrical service work can be pricey.

They have been Excellent Company for me. Been valued customer for years. Love this company. They are respectful a great support team. I'll always be with company. I have recommend this company to my family and friends Quick services provided help on spot service. Very good to my family needs. That's all I have to say now. Thank you American Residential Warranty Company.

The service was great and the servers are always pleasant and respectful. I would definitely recommend to family and friends. Great service and great company. I have nothing bad. Thanks American Residential Warranty for a job well done. Washing machine works great.