ARW Home Reviews

My experience was horrible. It was 95 degrees to a 100 degrees inside of my house. It taken a month then finally get a answer from American Residential warranty in reference to getting my air-conditioning fixed. But, I believe I would have received better service it if wasn't for covid-19, due to covid-19 it put a lot of things on hold so I had to have a lot of patience. But even though it took a month the best outcome was that I did get my air-conditioning unit fixed. The service technician was outstanding and explained everything in detail. Two thumbs up to the technician.

Great company support and sent someone right away. They fixed my main drain in timely manners. The customer service is wonderful and very friendly. I would recommend them to others. They went through how and why it got clogged and how to prevent it in the future.

Very fast in getting someone out to fix the issues with my dryer. Very thankful for this service! Customer service experience was great. The representative was very professional and immediately put in a ticket for the issue and someone came out immediately.

My AC stop blowing air, I contact ARW. I had to pay my deductible upfront before the tech came out. Which is crazy. I never had to do that with other home warranty company. I would pay once the tech arrive. The tech was very good at finding the problem and repairing it, but we had to wait 2 1/2 weeks before getting approve and I had to contact ARW twice for update. No one from ARW contact me regarding the approval. The AC company was the one contacted me and inform me I was approved. ARW needs to make some changes for their customers.

Came out 3 times for my dryer. Have not called me as they promised nor Shown back up. Now 3 months without a dryer. I want it fixed. I am handicapped and elderly. I want this resolved now. I have paid my monthly fee and my deductible.

Customer experience was very good. I upgraded my existing policy adding plumbing per an unsolicited phone call. The rep was detailed and answered my questions. I had been thinking of doing this for several months and the call was helpful. Thank you.

I have made more than five attempts to file a claim and receive reimbursement for a garage door opener repair. No claim number was ever generated although I provided a model number to various reps for the past month. Submitted a receipt for preauthorized repair of $167 three times. Unable to receive the refund because as of today (9/25/20), a claim number still has not been generated. I prepaid this policy on an annual basis for the past 2 years. I requested that the premium for the remaining 2 months for my prepaid policy (December 3019-December 2020) of $600+ be refunded and my contract cancelled As of today 9/26/20.

When I contacted ARW to get my AC unit fixed they helped me right away and everything worked out very well. I found a local repair person who could respond quicker than ARW and I was able to hire them and then get reimbursed by ARW.

On or about August 3, 2020, I filed a claim to repair my refrigerator. The technician came to my residence on August 17. He said that he would order the part and let us know when he would be back to complete the repairs; the company is A & J Appliance, unfortunately, I have not had a call from either A & J or American Residential Warranty. I have called several times and the response is the same, they have not received the part. No one has reached out to me to update me of the status of the repairs.

I have been paying the warranty for 4 months already. I called them 5 days ago and they said to me they can't find the information in the data. The customer service even told me this problem happens often, the company loses data of customers. He also told me to wait 24-48 hours to retrieve my information. They did not call me back or let me know what is happened. They wasted my 3 hours this morning to get help. They could not find my information on system. I trusted this company to cover my electronics and paid for 4 months but they could not protect my important electronics. Do not trust this company and horrible customer service!

Toilet was running. Toilet flap was replaced. Bathroom sink was clogged up is unclogged from hair. Great service. The young men were polite. They cleaned up behind themselves. They came in, found out what the problem was and fixed it in a little time. Awesome service.

I will not go into the problems I've had with this company as that would take several paragraphs and I know it would make any difference to them as I've placed two other negative reviews online. Both time there was a reply that basically said. "We are sorry about your experience and someone will reach out to you to see if we can correct it." Well both time nobody ever contacted me and they could do so easily. I cancelled my membership in Mid-July because of the problems I've had dealing with them. I cancelled my credit card that I was using to pay my membership fee and got a new number. Then when I get the August statement the membership fee had been taken out which I didn't want to see. I immediately call them in late August and was told a check will be mailed to me to refund the fee. It is now Sept. 20th & I have yet to receive a check and never will from them.

From the time we called until the time we were completed our experience was top notch. Thank you great service. The tech was very knowledgeable and friendly. I look forward to working with this warranty service for years to come.

Everything was great, He was a good professional worker. He explained very good every single step he did it that day. We are so happy when he repairs the air conditioner after pass many days very hot temperatures inside to home.

Technician was very knowledgeable and was able to fix the problem. Refrigerator is working fine since repair. I will recommend American Residential to my family and friends. I have used my warranty in past and their service was exceptional.

Called about my oven not working. They came out but had to order a part for oven. Part arrived at my house. Place call to them again in which the tech came out, replaced part and oven is now working. Great and easy process.

They arrived on 2 occasions and were very patient and helpful when guiding me through the issue. They solved the problem fast and I felt satisfied with the service provided. I was having a lot of issues with my appliance and thanks to their help, I was able to go back and use them just as if they were brand new.

Our A/C stopped working. I immediately called ARW and the repairman came out the next day. 8 days later the problem was fixed. I was surprised it was fixed that fast in a hot August with so many demands for A/C repair.

Good overall experience, fast replacement. New product was installed and ready to go in 3 days. Professional staff and easy to find a replacement, local company did the work and handled it in a professional manner. Would recommend the product.

I requested service for my washing machine. An appt was scheduled for the following day. The service tech was very professional & knowledgeable of the product & repair. After resetting to factory codes he shared the code with me because it would probably happen again on this water saving model & I would be able to reset without another service call....which by the way had skreafg happened!

The representatives are always nice and responsive. Any question you may have they make sure to get an answer for you. I have recommended American Residential to 3 of my friends and 2 family members. Definitely a great deal for homeowners.

We were very pleased with the process. You all worked with us to get our refrigerator fixed quickly so we wouldn’t lose all of our food during this pandemic. We used our own appliance guy and paid him, but we were reimbursed in 25 days.

When the agent sold me the policy I was promised that I would be able to file and manage claims online. However, when I registered online I found out that for every claim I have to call them. When I called them to start a service call, the first representative could not find my account, even though I had paid them in full for 1 year in advance, more than 45 days back. I kept getting transferred from one rep to another. I am still on hold and it has been more than 2 hours. I haven't received a confirmation email that a service request has been filed. This was on 08/27/2020 between 9 am and 11 am PST, if their calls are recorded they should be able to corroborate. I am going to cancel my policy with them and ask for a refund.

Good customer service and provided all the contact info for the repair company. Very well-known repair company provided very good and fast service. The repair person was very experienced, courteous, and clean. The repairman followed the Covid-19 safety guidelines and explained the process very well.

Repaired pipes in the wall where the pipes had busted and flooded the floor. The wall had to be cut and they had to repair the pipes. They did repairs and cleaned up the mess it made. It was great service and very timely. Would recommended this plumber again and the home warranty helped so much. Thanks again.

Moving into my new coop and my water pump breaks. They were able to take away my anxiety and come right in to fix the problem. I had to buy a new water pump but they handle all the stress that comes with having to fix things.

I set up a claim to get my dishwasher fixed because it was not washing the dishes. I called and set up a claim and paid the $55 fee for someone to come out. They then assigned me to Seven Star appliances who would be the ones coming out to fix my dishwasher. There was a delay by Seven Star due to a conflict in their schedule but they were very open about it and communicated that to me from the start. Once the service tech came out he explained in detail what was happening and even gave us some pointers on how to keep it from happening again. He was very helpful and fixed the issue right away.

I called American Residential Warranty and told them what I needed. They set up an appointment, the issue was taken care of without any problems. It was just that simple. We are very pleased with the service we received and will tell all our friends and family about how well the experience was and who to contact for their home warranty.

The process was seamless. I called to report the issue, technician came out... My only complaint was that it took him coming to my house 3 times. There was a bad sensor so he had to order a new one, when he came to put in the sensor for the fridge he informed me that he’d also have to replace the sensor for freezer... If he knew that why didn’t he order both sensors at the same time.

On 7/27/20, I called ARW to have my air condition service and have not hear back from any of the people that said would call back not even the dispatcher. I'm the one that's been calling almost ever other day. Yesterday I spoke to a rep and she stated that a supervisor would call my son, Pierce ** at ** within 24 hrs. That supervisor has not call. It's August 5th, still haven't heard from anyone I think I've been more than patience with ARW. Called today. People transfer me approx 3 times and one lady didn't even bother to ask questions and transfer me. You're probably sitting in an air conditioning house right now so you can understand after calling since 7/27/20, my frustration and being hot in this house why I'm so upset. This is unacceptable. I need someone to contact Pierce ** at ** ASAP and if he's not available to leave him a detail message and phone number on his voicemail who to call back. This issue needs to get resolved. Unsatisfied customer, Carol **.

Fixed the first problem. Had to call several times and was hold for over an hour when the representative answered the phone and told me to hold on. Representative never came back to phone. Was promised to receive call back about second issue but never received call.

Everything was great. I received a service company. They called me. Set up a time and date. Provided me with excellent professional services. I will be sure to check with my family and friends. Sharing with them my experience. Trying to get them on board.

Updated on 08/17/2020: This is the second review for the same service date that still has not been resolved. I finally got someone to answer the phone once I left the last review. They sent second company out last week to look at my ductwork and since then it’s been cricket’s.... No email, call nothing.... I called today and the lady I talked to said they had nothing in the notes about the second company coming out last week. Also the company that came out tried to bill me for coming out after I already paid American residential.

ARS has been very good to us and responded right away to our claim. Very happy to be with them vs other warranty companies. The technician they sent really helped fix our system the correct way. The process was very streamlined and hold times were not that bad under the circumstances.

When my washing machine stop working, I called my insurance company, American Residential Warranty to see if it was covered. Customer service let me know that it was. She was very nice and helpful in working around my schedule. American Residential Warranty also called me back to let me know the technician would be out on this certain day and time.

On 6/15/2020, I finally after almost a week, received a company to come and fix my air conditioner. I was without air on the first hottest day of the year. I am disabled and needed air. I felt the company did a good job, and paid for the service. On last Thursday, I received a call from my neighbor that she was having a leak problem coming from my air conditioned room to hers. I checked my room, and there was no water on the floor, or the hot water heater. The filter on the conditioner was wet.

Have been trying to get in touch with them for a week and it’s not letting me through... The claim has been submitted and we’ve been without an AC for over a week.. They have not contacted me or the service provider!! Been calling and no use... Starting to think I got scammed! DO NOT PURCHASE THIS WARRANTY.

ARW was quickly responsive to my needs. They showed up on time and one time they were early. The men who came to my house were helpful, thorough, and knowledgeable about my issue. I would use them again. I have had several of their technicians come to my house over the years and they were honest, prompt, and quickly assessed the issue that I had and then explained what the problem was and the fixed it quickly and left. I found them to be helpful and kind. I highly recommend this company.

I’ve really good experience with American Residential Warranty. I have been with them for the last two years. Good customer service too. I really recommend this company for those who want to have a peace of mind and protect their home and properties.

I purchased this warranty thinking it would be better than others based on their AD on TV. The hold time is awful I held for 2 hours and was told wrong department transferred held another hour to be hung up on. I informed them that my Central air went out. Paid $55 to file a claim still no results. The company they sent out said the unit has to be replaced after reading these others reviews I think I am out of luck. I told them that my daughter has epilepsy and has autism and I have COPD and amputee. Due to COVID I was really concerned about going to hotel. I been waiting a week now.

I previously had American Home Shield but transferred service to American Residential after purchasing my new home, BIG MISTAKE. After my second month of service I had a plumbing issues and called to place and order, very rude lady, long story short 1 week later no service call, nothing so I called back and a hateful young man sad your faucet is not covered, I have pipes leaking under the sink??? So I ask for a supervisor and he puts me on hold and comes back and ask me several times if I could call a plumber because the one that was appointed don't service my area.

Guy was on time, explained the issue, and fixed it on time. I wish it was away to submit a claim online however. Again company that was used was a good company. He even had to leave and go back and get a part.

I called A. R. W. when I had a problem with my ice maker. They told me they would send a technician (Otis), from A & E Service. Otis came & told me he would have to order a replacement. The part was delivered, The Tech Otis came & installed the part. Now my ice maker is working again. Thanks, American Residential Warranty.

Paying my premium early. I was assisted very well by Angie in customer service. She took her time with me and went out of her way to help me. She is a credit to your company, I paid in advance, waiting for my receipt,

My air went out and I called my American Residential Warranty Company. They respond quickly and accurate and I was very satisfied with the services that was provided for me. Now, I have a brand new unit installed and it is working good. Thanks.

Got prompt service on AC not cooling same day I called. That was great as the day was hot I have used for other problems AND received great service. Had some water leaks and was getting close to 6 month limit. Was advised it would be best if I received check for water leak. Balance $295 cost. Shower repair was less. Knock on wood haven't since.

Called to report AC outage. The customer service rep was really understanding, to my situation of 95 degrees and 4 very old animals. The AC company called right away and their rep was so nice and worked me in, so fixed the very next day.

The service tech was able to quickly work us into his schedule, he did a temporary fix and ordered a new part and came back within the time frame he said he would to replace the issue. We are pleased with the service.

American Residential Warranty has been very beneficial for me. They have taken care of problems with appliances that I have had and replaced those that could not be repaired. Other problems that did not involve appliances have been resolved in an efficient and professional manner.

The turn dial on my dryer was broken and would not work and the dryer wasn’t that so I knew that the problem probably wasn’t major. So I called and when the technician came out he was able to immediately access the problem order the part return in a few days and make the repair.

My AC unit was making a whistling noise. I reported it to American Residential ins residential. The customer service was great. They follow up. I had to work that day and the company conference me in with the technician. Everything went great. I love the service that American Residential provides.

Called because I smelled electric wire insulation burning coming from my electric range. Technician came out two days after the call. He diagnosed the issue, and identified 3 or 4 other associated issues, ordered relevant parts, and set up an installation appointment before he left. Parts took two weeks to show up at my door step. An installation technician came over, installed the parts, and on top of that cleaned interior glass panel of the oven. I am very pleased with their service. I will for sure renew next year, and will recommend ARW to family and friends.

AC repair, motor replacement - I was impressed with the quick response time and was very happy that the engineer had the parts that were needed to get my system back up and running. I didn't have to wait for parts to be ordered. Thanks you very much.

We filed a claim almost a month ago. Our dryer do not work, technician came after 10 days. No reply since then. We called few times. They say they will update in 24 hours. It sucks big time.. Waste of money totally.

Fast response to my problem. Attentiveness to details. Great investment for future repair needs. As a retired individual on a fixed income it's good to know that someone has you and your appliances covered. American Residential Home Warranty is a good investment.

During these unprecedented times it was a much more difficult time for us to be without a washer. Unfortunately, it happened my washer did not do anything, would not even turn on. But after the repairman came looked at it figured what my washer needed. Then a few days later my washer is up and running again. And thankfully my family does not have to get exposed to this pandemic at the laundromat.

My dishwasher stopped working so I called in a claim. My warranty company, American Residential sent out a repairman, got the parts ordered and it was repaired quickly. The repairman was polite, respectful and worked in a professional manner. Thank you.

We had a leak around the roman bathtub and we placed a claim with American Residential Warranty, I did this online on their website which was very user friendly. They contacted me promptly the next morning and were going to find a local provider ASAP. They called a couple of days later to let me know they were having problems finding a provider in the area. After a few more days, they decided that they were going to send me a check for $350 so I could get a plumber myself. I took care of it and was very satisfied with the result. Thanks for being on top of the claim and following up the way you did.

I am very disappointed with my claim. My AC repair was estimated at $3000.00. I was offered $515.00. Really? What am I paying for? Could have put my payments in my rainy day account. I was told that the only items that I could replace in the future would be items such garbage disposals and ceiling fans. Ridiculous.

I called the agent and she was polite and very responsive. I told her what my situation was and she scheduled the appointment. The technician arrived on time. He was prepared and promptly fixed my appliance. Good service. Highly recommended.

Very responsive and competent techs. Fair pricing and my issues have always been addressed. Always good with follow up. I would recommend this company to anyone shopping for a home warranty service that will meet their needs. That's all I have to say!

Just had our 1st service call last week. Our refrigerator had stopped cooling overnight and we got an appointment for the next day. The repair guys showed up during the time we were told and found and fixed the problem in under 2 hours. We're very satisfied.

The customer service I experienced was great and the product was of good quality. The technician was very professional. He arrived on time and left the work area clean. I will be recommending to all my friends and neighbors. A great company.

Air went out one day with warm weather in the forecast. Called American Residential and they processed the claim. Technician came out and was able to get restored quickly. Technician quickly got in and identified the issue. Was very pleased.

Excellent customer service and turn around time for repairs. I had no hot water on Easter Sunday and they got someone out Monday morning for repairs so I had hot water again. I was glad for the fast service. Chad's Plumbing and Heating was the vendor they sent to my home.

I tried calling them at at least 6 different phone numbers to ask about a possible claim, for three days nobody answered phone, just put me on hold for 1 hour each day with recordings. I would never recommend this co. They did call me last week to tell me they couldn't charge my bill to my card, I told them I canceled it. They hung up on me!! What a rip off!!! Before you sign up for this try calling repair line and see what happens.

American Residential Warranty sent a technician out in a timely manner and had a check to me for my refrigerator rather quickly. The refrigerator I had was an older model and they gave me a fair cash out value based on the age. I had bought it in 2009 for $300 and they gave me $300 for it.

I chose this company after dealing with a few others because of the speed they eluded to over other companies to repair an issue. I phoned in and filed a claim for my AC Unit to be repaired and told it would take 1 to 2 business days to assign a technician. I also received an email to include my confirmation number which appeared to be in contrast to the information received by the person I spoke with over the phone. The email indicated it would be longer (2-3 business days). When saw the commercial advertising this company, the woman stated: "I called ARW after my AC stopped working and they came out and fixed it that same day"! This was not the experience I had. Hoping and praying it's repaired SOON!

Great experience so far. I have read some of the reviews, but I can only state my own experience so far and it has been great. I’m hoping to keep my positive relationship with American Residential Warranty at this point.

The dryer technician arrived early on the day of the appointment, I explained the problem of high heat smelled like the dryer was over heating, he found the problem in less than 10 minutes, put his test meter inside the dryer. He said it was working and it has been working better than when I called them. My washer technician came the following week. He was very polite. He asked me the problem. I told him and He knew the problem which it needed new parts. He ordered the parts to come to my house, schedule the an appointment to have a technician to come on June 8th to install the parts. The technician arrived on time, polite, friendly, got right to work, finished the job, cleaned up where he was working and left me a sample of tide pods. I had to call the company that ARW sent twice to check on the parts and they were very friendly and understanding.

Employees were prompt, patient, and understanding. ARW have wonderful consumer service. I submitted a claim for reimbursement and per the contact the claim was paid ASAP. I learned a lot during the process. I spoke with the customer service department and the contacts department. Very resource individuals.

October 2019, my dryer went out, ARW sent a technician, I can not remember the company's name, he was very helpful, had my appliance running in no time. My experience with ARW has been positive the entire time I have been a customer with them, they give me the opportunity to make affordable quarterly payments. I'm satisfied with their services.

Air conditioner. I called Residential Warranty Company on a sweltering hot Sunday. I was thinking since it was Sunday that was going to have to get a hotel room for a couple days. But to my surprise they sent a tech out right away to repair it. Great company.

My refrigerator stopped working tech came tried to fix said it needed parts and that they would order. I waited a week called repair A&E part not available call ARW who said they have 30 days SCAM!

I've had coverage with American Residential for awhile now and I'm satisfy thus far. They had exceeded my exceptions and every time I called every single representative have been nice and well knowledge about the coverage that I currently have.

Good company to work with. Very responsive to my needs. They have a few good plan options. I also enjoy the low deductible of just $55. They have changed how you pay the deductible now which is you must pay at the time of your claim.

The plumber came promptly. The plumber was extremely knowledgeable. The plumber went out of his way to fix the problem with my plumbing in a timely fashion. His work was extremely neat. He made it a point to clean up the area when he was finished.

Washing machine was leaking from the bottom. A professional came out the next day and fixed it perfectly. There were several small things wrong and he even showed me where the problem was and asked if I had any questions. Washer works like it’s brand new.

The policy that I was supposed to be covered for the heating and air conditioning that I spoke to the agent about is not what was covered. I made a emergency claim due to ac not working. Was declined by the service provider they picked the same day I found this out. Three days later that it was declined, contacted warranty company and they didn’t know anything about it after an hr on the phone with them. The warranty company called me the next day and said that it not blowing cold air isn’t covered by my policy even though that’s is what I was told I had coverage on. Still haven’t received my copy of the policy, they are a scam company. Buyers beware.

Our well was not pumping water into the house. We put in a claim and located Lake Charles Well Services in Lake Charles, Louisiana. ARHW agreed to reimburse us if we paid the bill for the repair services received. They kept their word and we received a form for reimbursement and after that was approved and processed, we received a check for the full amount.

Plumbing. Very helpful and was on time and polite, American Residental are a good company to do business with. They has always been there for me and I would recommend them to a friend and family without any hesitation at all.

5 star great service and a timely manner, everyone treats you will great respect. Makes sure all requests are met, and the service texts are on time and knows their job very well. Also keeps you informed while they do their job.

Hot water broken. Took too long in days it was things could been done better. The manager did listen to my problem. He just blew me off. Sad. I’m a disabled vet. Sad day. I fought for this country. Wow. I was sad I pay for this service. It was done but it took over a week after service man came.

Refrigerator. When I called about the issue I was having someone was sent out the next day and company they used did a good job and was very respectful and he used social distance and answered other questions I had about my other appliance.

Dryer repair. They got a repairman it right away. Customer service was great to deal with. Repairman was pleasant and helpful. American Residential is less and bounds in front of their competition who we had and cancelled due to their horrible customer service. We're so glad we found American Residential!

Repaired the dryer. The guy was very nice and on time. He was very prompt at fixing what needed to be fixed.. He had to go out to his truck and get a part. He said that if it didn't fit he would have to order it and come back out the next day in order to get it fixed.. He happened to have the correct part. Very satisfied that we weren't out of a dryer for longer than we had to.

Even in times like this they are dependable. I needed a repair and they got the job done. Most companies in these time are canceling or not available but American warranty got the job done! They are the best company. There needs to be more company like this. God bless.

Electrical problem in the kitchen. Very easy and customer friendly. I would recommend to my family and friends. The technician came in. He was very knowledgeable about my lighting system. He trouble shooted the problem and had the parts to fix it on the truck. Didn't have order it. I was very satisfied with his work.

If it wasn't for this warranty from American Residential I would have paid more than $500 for my washer machine to be repaired. But I only paid a small deductible of $55 and it was fixed within days. So happy I choose this warranty.

The very first time I called them about needing my refrigerator fix they help me the same morning and was able to send out a tech to check it out. When calling them they was very helpful and concerned and made me feel great that I signed up with them.

I had a repair done on our icemaker which had stopped working. The technician showed up on time and fixed the icemaker and now it's working great. He was polite, knowledgeable and followed the virus guidelines by wearing a mask, gloves and reminding me that we needed to stay 6 feet apart from one another. This made me feel safe.

My refrigerator was showing 55 degrees and the drinks were warm. I called the company and the technician fixed the refrigerator. He put in a new temp control and a motor. Works like new! The company also fixed my electrical system on the second floor. The technician solved the problem in 20 mins.

Excellent time for the job & well done. Very good customer service. Answered my questions accurately. Called upon arriving as asked. Did not make any mess. Cleaned areas that he worked in as it was. He also had mask and gloves. Thank you.

The customer service has always been great and very efficient. Our home repair has been very timely. We have had plumbing work done very quickly. We have had air conditioning problem that were resolved in a timely manner. We are very happy with ARW.

They are on time with services and not as expensive as other's warranty. All I had to do was just be there to answer the door and the do the rest. Didn't have to pay a penny out of my pocket and at the end of the day I was very satisfied.

The vendor did a great job fixing my dishwasher and wore gloves and a mask during the pandemic. Great job by this repairman. Very happy with my ARW service and will recommend them to my friends for their homes. Should you need a warranty company pick ARW.

I would highly recommend American Residential Warranty to friends, coworkers, and relatives due to the fact they are very professional, prompt, and courteous. They could not repair my range due to the fact it was outdated therefore, they sent me a check to purchase a replacement. Thank you!

Only used one time so far, worked out great. Repair people that were sent, were very professional. They had to order a repair part, but came right back after picking up the part and made the repair. Very good company.

Microwave repair. Very friendly and professional service both warranty company and repair technician. They took care of the claim from start to finish and even followed up to make sure I was completely satisfied. Great job! They have always completed all claims in a timely manner. Thanks so much to the warranty company for their fast, friendly, and professional service.

In June 2019 fed up with a different home warranty I made the mistake of choosing ARW. It is not a warranty. There is a cap on all products covered of $1000 for newer appliances and $600 for anything over 10. I personally would never have purchased this as a monthly payment of $55 over the course of a year would be more than my items would be worth. The customer service agents were so rude and would only tell me that they were waiting on tech notes to process so I called the tech and he sent me the email they sent him stating they were rejecting the service. I was shocked to find out how little they were willing to do for my AC. The TV ads are fraudulent. They don't come on the first day. It isn't resolved for 3-5 days. RUN as far away from this company as possible.

I had an issue with my pool having a leak because the pump broke and American Residential Warranty was able to send a check out to help me have my normal pool company take care of it for me. I have been with them for 3 years and plan to be for many more!

The stove exhaust fan was malfunctioning and I was able to receive a check for replacement. I was satisfied. I have been with this warranty for over five years. They always call or send email after service completed for satisfaction.

My outside lights stopped working. I gave them a call and then an electrician came out and fixed my light switch within two days of me making the first call!! A reliable electrician came out and fix my problems the same day.

Sales person called and offered more coverage. Specifically stated everything was covered including wine fridge. Fridge went out, called warranty number and was told "Oh, we only cover your main fridge". This seems more and more like a scam to me. Purchase at your own risks!

My Dryer needed to be repaired the Service Man was here when he said he would be and got my Dryer working right away. He was very professional and courteous. I am so glad I have protection on my appliances.

Been with them for years and they are professional and quick for the low price. We had 4 calls all covered under our warranty. We even had an emergency and they delivered. I would recommend them to everyone. They deal with excellent vendors as well.

They took care of me immediately, with no questions asked (except for the necessary "can you describe the issue you're experiencing with ___ in detail?" which is a crucial question). I absolutely recommend ARW to anyone looking for a home warranty service.

I have been a member since July 2018, and during that time, I have come to utilize the insurance coverage provided by American Residential Warranty on several occasions. Each time, my experience has been excellent. The operators were responsive, helpful, and knowledgeable. The vendors assigned to my account were first-rate professionals. I recommend ARW to all my friends and colleagues. ARW was truly a godsend!

It was great except the wait for parts, wish they had general parts on and when a person goes the order for repair what is wrong. The tech came out and saw the problem as described, he then ordered the part and came back 2 weeks later.

I had a valve go out in my fridge that controls the water to the dispenser and icemaker. The repairman came out promptly and assessed the problem and came out later with the part and repaired it. It's working fine now.

My Heater and AC broke down on a Sunday and I call American Residential Warranty and they send a profecional the next day and was able to repair my system and I only pay $55.00 for a service that could cost me more than $200 out of my pocket. I'm so glad I was cover.

We've had nothing but amazing service from you guys. We gave nothing but positive things to say about you guys. Would absolutely recommend you friends and family. Everything we've done has gone smoothly and has been better beneficial to us since we have come to you guys.

My dryer was not getting hot and blowing out cool air. I explained the problem and the person in charge took care of it with their next opening. It was not hard or long to get an appointment. What I really like about the service is they call to confirm if You are pleased with the service. If they felt you were not pleased with the service they will have the service tech return and explain what was done and whats the next step. I'm pretty please with this warranty. I just dont like to feel like I'm paying two bills..When I'm paying for this warranty and giving them an additional $50 before they are scheduled to come out, I just think that's too much.

The young man that came over was cordial and made sure I was satisfied with his work on my sink. It had not worked in a while because I was denied at first. I have been a customer for several years and have recommended other to your company.

Have had American residential for approximately 1 year... Have made a few claims, and I must say this company not only friendly but I was very satisfied with the process. All my repairs have been made to my satisfaction and I would highly recommend this company to any homeowner. Believe me you need something like this for your appliances, Electronics, anything in your home that eventually will need repair or replacement.

I contacted ARW to report my furnace repair, and within 24 hour, they had completed the repair. Thank for the service so quickly. They sent a repairman to contact me within 2 hours and he arrive, accessed my problem the same day and the next day replaced my furnace with a new fan. Thanks.

He did not seem happy to be there but after a couple of hours he solved the problem. He also told me that I needed a new hot water tank but your company presses them to fix it even though it was 23 years old.

I have been happy with the work done and the microwave is working perfectly now. The technician who came to the house was polite and knew his job and did it well. He finished it in a good time and left the working area clean.

I've been with ARW for quite some time and have only used them two or three times. My experiences with customer service have been very good and I've had good experiences with the companies they've sent. Overall, ARW is good warranty company to have.

I have had this for 3 years, never used it. Feb 1 had a plumbing issue so I called ARW. The first 2 appts Feb 8th & 11th scheduled were not even scheduled with the company they chose to repair. Finally, (Feb 13) 3rd appt DP&M Plumbing shows up. Now keep in mind I have not been able to flush toilets (won't fLUSH), use showers due to backing up in the shower. So when DP&M (works out of their homes, no business office) arrives they look at the situation and say it is a septic issue and leave. So now it is Feb 19 and I call ARW to see what is going on and they have no record of DP&M coming here or their findings. So I am waiting again for someone to fix my issues. I am disgusted and feel like this whole business is a scam. They say same day service, not true. Friendly and professional, not even close. Take your money, Yes they do!!! So now I am off to get a septic guy to figure this out. People Beware not a reliable, trustworthy company at all.

After 18 months filed a claim and ARW Denied after a month. I filed a claim for one of the recessed lights not working and after a month and paying $50 dollars copayment, I was told the light is not covered. Why was I not told when I filed the claim?? I cancelled the policy on 1/16/20 and have not received the refund and the $50 check that I was promised. They gave me such a run around and I was told to follow up with the contractors who did not want to work with ARW.. Very bad company to work with. Is they are almost a SCAM.. All existing customers please read the fine print otherwise you will be disappointed like I am.

Very good, the man was very good on my refrig. He did know what he was doing. It did not take him very long, he was actuate in what he was doing. I don't know what else to say. The man on my stove was very good, also

My experience with Home Warranty was excellent. I appreciate the help and convenience that they offered. I would highly recommend them to my friends. Their services cover all of my needs. I appreciate the time they took in explaining to me all the things that they offered.

I have paid more than $17,000 in coverage over 15 years and received less than 10% of that back in 12 claims. There is always some reason items are not covered & in the event they are, it's for a fraction of the actual cost. $500 on a $7500 heat pump is ridiculous. Worse yet, I find I am having to repair/replace items that were not installed to code previously by the contractors they sent out. I'm an idiot for failing to cancel this policy after the first year. Shame on me.

I think the repairs should have been fixed when I called in the repairs, not 3 days later. The repairman was professional and got the job done. Now I have to repair my ceiling where the water leak was. The repairman gave me some valuable pointers. If it wasn’t for me rerouting the water there would be more damage done.

Ice maker quit working. Took about a week to get part but really good and friendly service. Would recommend your services. Turn around could of been a little faster but overall was good service and repairman man was timely and very efficient.

The contractor was not able to fix my dryer so the company ARW provided me with a check for the retail amount that my machine was worth. I was able to then purchase a new one. It was a quick turnaround and my check came a few days later.

My washer was repaired the day after I called for service. The repairman had to go get a part; He did that and came back the same day. Very satisfied with the service from American Residential Warranty. Highly recommend if you need a warranty you can trust.

I'm glad I chose American Residential. They really help. The monthly payments is affordable. You don't have to stress or worry about anything that breaks in your home. They will come out and fix it right away. Great company. They do a great job.

Always available easy, and fast. Always has taken care of me customer for many years and many more years to come. They have been there first and inviting the industry. Will continue to refer and use a lot.

The heat pump stopped working. I put in a call and they were right on it with helping me getting it repaired A.S.A.P. They were great. They stayed on top of it and stayed in contact with me through the whole process. They were nice and easy to deal with. I would recommend them to my friends and family. Very happy so far with their service.

ARW has been a breath of fresh air! I sleep better knowing that if I have major service repair in my home that I am protected from costly repairs. I have saved so much money over years and I am truly grateful for the service.

I have been with ARW for several years and made the decision to add a 2nd home - one of the best decisions I've made. The representatives are courteous, professional, and knowledgeable. My most recent experience with Tulio ** was great, I know I can count on ARW to help me when I need it the most.

They diagnosed and repaired the system well. We have had other systems (plumbing) that our very expensive plan did not cover, but we were glad that they covered the HVAC when needed. They came highly recommended from online reviews, and other than this one area of lack of coverage, we are happy.

The Assigned company to repair my Dryer was very prompt. The repair man came to diagnose the issue. My dryer needed a new thermostat. Since he did not have it on his truck because of the age of my dryer, he immediately called the parts store to determine who had this part. It was that part store mailed the new thermostat to home overnight. The repair man returned to my home a second time with a friend approximately 4:30 PM to suck out all the lint be repaired the dryer and clean up; thank you. I was impressed.

Our heater went out. Was told we needed a new motherboard costing $1000.00. With our coverage from 2015 it only cost us $200.00. Will keep with American Res. even when we downsize to our final home. Great Job, company they recommended were helpful on our needs as my health isn't the greatest.. Had every thing fixed and running with in 2 days. Had to order part.

The plumbing was very good. He was on time and did everything the correct way and there wasn't no issues. Got the job done in a timely matter. He needed to get a new faucet and I had to wait to get the information from American Home Residental to see if I was insured for him to go get it and put it in.

Requested service for hot water tank leak. The same day within an hour of request contractor contacted me with a work order and a request for appointment. I asked when they had an opening. I stated ASAP. They had someone at my house within couple of hours. The problem required for replacement of the pressure relief valve. That was accomplished in a very short time, part was on the truck. Great job.

Please with service of sink being unclogged. Service tech was knowledgeable of his job. Only thing wasn’t pleasing had to go with sink being clogged during the holidays. Service company that provided service was there after holidays. Warranty company should have someone to provide service during holidays.

My unit broke in the middle of a very hot summer. American Warranty was able to have a technician here the very next day and they took no time to get it fixed. The service provider they used covered their shoes before they came into my house which I appreciated considering it was raining that day.

Hot water tank replaced. We had a good experience. The workers were friendly and helpful even though they had to go into overtime to complete the job. They completed the job and cleaned up afterwards. It was a good experience we will let others know about this company.

My dryer stop drying. I contacted ARW & they set up an appointment for a repairman to come out and look at it. The contact at ARW said they would have somebody out within 2 days. Repairman showed up 2 days later and fixed it on the spot. I would recommend this service.

Customer service was great. Repair time was great. It only took a few days after my claim for a technician was call out to repair my unit. After ordering the necessary part for my unit the job was complete and I was very satisfied. After my first experience with ARW I would recommend them one hundred percent. I love their professionalism. Customer service was great.

I called because my furnace broke and they sent someone the same day. The company was fast and friendly, got it fixed in no time at all. They didn’t have the right part on the truck but got it running and went to get the right part. Didn’t leave until they were sure it was working properly.

The experience was great not a problem with customer services or the rep. The service people that was sent her was so accurate and they acted with the professionalism. I would recommend ARW to all of my family members and friends.

Refrigerator. Service company came to asset my leaking appliance. In repairable. Warranty company could not repair nor replace it. I was disappointed. The settlement of $410.00 would not put a dent in the cost of replacement. $2300.00 to replace and deliver, remove old unit and no replacement or repairs of Pergo Floors from water damage.

Was called to my home to fix my stove. It was not heating up. They came. The young man got right to work. Now my stove is working just fine just like new. I have had American Warranty for several years. Love the service. Have not had any complaints.

I had a issue with a provider but the customer service agent worked everything out and sent another provider to fix issue. Warranty coverage was handy when I had a issue in my house. The call center agents were professional and courtesy.

After calling American Residential with my problem, they sent a repairman to the house to repair my refrigerator. Very courteous on the phone, so was the repairman. Refrigerator works great, no complaints. Thank you American Residential for being there in a time of need.

Customer service deserves a five star. No problems from beginning to being paid. Contract should be five star too. Very honest. Replaced heating elements and could have been dishonest and replaced with new water heater costing more money for AR.