ARW Home Reviews

Called them for my garage door opener. About ten minutes later, they sent me an email confirming order for a new garage door opener. No hassle. No gimmicks! Even when there was issue with the installation 3 months later, they help fixed it!

I have no long wait when calling in for a problem to be fix. When the company they recommend comes out, they do their job professionally. All I pay is my fee for coming out and I do not have to put out extra money. The company that comes out does their work right the first time which last for years.

Service worker was friendly & worked to check and eliminate problem. Order replacement for defective parts. I feel that age of the appliance should have been given more consideration. A replacement would have been more appropriate because this was the second call on fridge.

My experience with American Residential Warranty is great. The employees are friendly and very helpful. The employees are very knowledgeable. I have not had any problems with this company and I will recommend this company to others. Thank you for everything American Residential Warranty.

They came out twice to look at different problems and they corrected the water heater problem. I was not charged for the second visit after explaining the situation. Their customer service was friendly and courteous. Then I called them to submit another claim and that is currently be worked on.

Our dryer stopped drying. I put in a request to the home warranty and they set someone to come out and fix it. They were very professional, courteous and fast at getting my dryer back up and running. I would highly recommend friends and family to the warranty and repair company.

The repairman was prompt. He identified himself and was wearing identifiable clothing for his company. He was professional and very knowledgeable. He explained what was wrong with my dishwasher and offered suggestions on preventing a repeat of this problem.

I just joined this company a few months ago. And had a power surge that damaged my circuit board on my central unit. I called in for a claim, super professional courteous service. Immediate transfer of my information to a company Marvin's AC & Heating, LLC Baton Rouge company marvinairandheat@yahoo.com. Super company, highly experienced professional. Owner serviced my repair, he came to my home the same day of the call in and was back the next morning to replace the board. 15 minutes and I was up running again. My experience was super and I am glad that I signed up with this company. And would definitely recommend to another person.

The stove repair was made in a timely manner. The repairman was on time and very courteous. He worked in an extremely tight area, but managed to overcome that obstacle. He wore protective booties, careful not to track outside weather conditions inside. His appearance was professional. Overall, this was an extremely pleasant experience.

Service was great and the person was professional and cordial. I will definitely recommend this service to all my friends. The service tech was timely and knowledgeable concerning the air conditioner unit and the thermostat. My wife loves the service as well.

After submitting my claim, I had to wait to hear from the outside contractor that was supposed to come work on the A/C unit. They never called. The next day they worked hard to find a replacement after third party never contacted me.

Very responsive, allowed me to have my furnace repaired quickly and covered all of my costs. The repair person seemed satisfied as well with their prompt service and he was paid in a timely manner, which wasn't the case with my previous home warranty firm.

Laptop - The return was great. Thank you so much. My husband has more about the customer service speaking over the phone. Kind and very informative. l will have many more people to recommend in the future. Most of all customers will want to feel they are heard.

The man that came to fix my refrigerator was done in about 30 minutes. He did a great job. He came checked to see what the problem was. He replaced a crit board. And the refrigerator was working in less than a hour.

My General Electric microwave stopped working on Thanksgiving Day Weekend. ARW made sure they obtained a reputable GE repair person to take the appliance out of the wall for repair. Best part was, it took less than an hour. Thank you.

The repairman was very efficient by trying to fix my problems and try to order the replacement board but Couldn’t get a board replacement, so you all send me a check to replace the microwave, so this was my first experience with this company.

American Residential Warranty provided exceptional service. The representative was able to answer all of questions and concerns. He was prompt, courteous, and professional. All of my expectations were met! Great service and overall great experience. I highly recommend this company to everyone!

Great experience! One of my major concerns when dealing with home service representatives is that he or she is on time and presents themselves in a professional manner. My mechanic was all that and more. He diagnosed and resolved the problem quickly and accurately and provided me with a detailed invoice.

Property address of service is **. The service repair was done at my rental property on my washing machine. The first initial visits had to be rescheduled because parts needed to be ordered. My tenants have not called me so I assume all is well. I have no complaints and no problems that have not be resolved to my knowledge.

Friendly people!! Clean friendly people, very nice, understanding, made you feel welcome and I understood what the problem was when you’re trying to describe it on the phone! Understand your needs what needs to be done. Made the phone call easier.

I was exceptionally pleased with the workmanship, promptness, and courtesy I received. He even cleaned everything before leaving. I would recommend this service to anyone; in fact I already have. I also was very impressed on what a fast response the appointment was set up in.

We have been very happy with the service we received from ARW. Our microwave started working inconsistently. We called the company which sent a technician who discovered that it was not repairable. The company then sent us the insured amount which allowed us to purchase a replacement.

I called American Residential Warranty prior to a holiday, they came out imed. Found the oven not Heating up, was told by the Heavenly Cool LLC that he needed to order the part to correct the problem. Was kept informed during the waiting period and within eight days we were cooking again with no further incident. Thanks American Residential Warranty.

The issue with my furnace was quick and easy. The response time for my claim was the same day (within hours). The repair guy was very knowledgeable. With a few questions for me and observation of the unit, he quickly diagnosed the problem (blown fuse). He replaced it and went further to make sure there weren't any additional problems. He was very efficient!! The problem was solved in less than 30mins. I'm warm again!!! Customer Service was outstanding!

Quick to respond to claim. We had a good plumbing company take care of the issue, very efficient. Claims department takes care of paperwork for reimbursement promptly and with no issues. Used to like putting claims online, but I guess giving the information to the representative makes it faster for them to resolve the issue.

When we called, our refrigerator had stopped cooling; only a spare refrigerator and upright freezer spared our contents. A quick call to ARW scheduled a repair service; 2 days later, he arrived and quickly resolved the issue. The refrigerator was working within an hour. The job was clean, efficient, the service provider professional, friendly, and fully equipped to do the service. We could not be happier with the work, and could not be happier with American Residential Warranty for performing the service!

Great warranty company, quick response and easy to change time schedule. The folks at customer service were very helpful. The service was done on time and the service technician made it as schedule after part arrived. I give it a 5 out of 5.

Our dryer needed repair. The problem was that the timer was not turning and the heat produced by the heating elements was not enough. The appliance repair person was unable to fix it. The company sent me a check for $320.00 toward the purchasing of a new dryer.

Satisfied customer.

Very satisfied with the service I received. I am relatively a new customer. As I said above I am very impress with the service. The last service was to replace my garbage disposal. Service man was in and out in less than an hour.

I had no problems the first time I needed them, they were friendly, fast, and got the job done. They had the heating and air guy there in good time and he did the job fast, I definitely recommend them for a good home warranty.

We have American Residential Warranty. We had a problem with our A/C unit. We could not get the unit to work and called a service person to diagnose and repair. When diagnosed we call ARW. They immediately had the unit relaxed. Best premiums and protection.

Called in to American Residential Warranty co. about my dishwasher being broken. In a few days a repairman called and made date to come by to check it. Found a bad switch, replaced it. I was very pleased. I highly recommend American Residential Warranty co.

ARW is an excellent company. They always handle my problems in a timely manner. The workers who come to my home to correct the problems are always friendly and courteous. They answer all of my questions and tell me to call them if I have any further problems.

The second repairman that came out was courteous, knowledgeable, and detailed in his repair of the refrigerator. There has been no problems with the refrigerator since the last appointment. We are very pleased with his work and American Residential Warranty.

I've only had bad experience with the American Residential Warranty for almost three years we have an agreement with them. First of all, their pool of providers needs serious revision. Last time they've sent someone with very negative online reputation to my house, the guy took the deductible, went to buy a part and never came back. He would give me appointments but never show up for them. The reaction of American Residential Warranty is very, very passive and submissive. I'm now left with a disassembled dryer, no tech to repair it and no payout for me to buy a new one (which is supposed to be the case, according to the contract).

My refrigerator went out the day before Christmas Eve. The repair service that American Residential used was not able to see me before the holiday only to find out after I paid the deductible, so I had to find a repair service that could see me immediately. Needless to say, my refrigerator was repaired before the holiday. I had to speak with 5 different operators and 1 1/2 on the phone before I received the confirmation that my email was received with my receipts to get a refund for the service that I paid for.

My washing machine had stopped working or the weekend, the belt had fell off. I called America Residential Warranty, and they sent someone out on Monday, they didn't have the part with them, so they went and got the part from a local store.

So far, I've gotten my MacBook Pro fixed as well an my ice-maker. Great Service. I called, then paid my deposit over the phone and a contractor called me (for the ice-maker) - I shipped the MacBook off (free postage) and then got the laptop back in less than two weeks!

Filed a claim and contractor came to my home on December 17th for my stovetop. I have not seen or heard from the contractor since Astros Appliance. Called American Residential Warranty, who my service fee was paid to and they said they can’t do anything because parts have been ordered. It has been a month without the ability to cook and they can’t help me. UNACCEPTABLE!!! In all fairness, I’ve been a customer of ARW for some time and this is the worst experience ever.

Very good experience. Punctual and efficient. Had part on truck when arrived. Serviceman was very professional and courteous. Very knowledgeable about our dryer and courteous... Would recommend American Residential Warranty to anyone based on current experience. Dryer is running great now.

Fridge repair - This company was great, fast and reliable, they have great deals an discounts. I look forward to keeping this company in my home and family. The repair guy was open an honest. This company also offer new equipment and furnishings for the home.

My husband submitted a claim yesterday at 7 am regarding our hot water heater leaking and no hot water. The rep advised him the system needed to update and to call back at 2 pm. At 1 pm he called back and the next rep asked him about the make and model again. Placed him on hold for 3 minutes to return and say the system needs to update and to call back. I called back around 1:30 pm because I did not understand what needs to update if they found the account. I was told by another rep an error was inputted with the make and model therefore another company needs to update the system before they can dispatch a technician.

Your tech arrived on time he was polite and pleasant. He then checked the Dryer and found the problem. He was very efficient. He was able to complete the job at a reasonable time and explain to me what the problem was. I would recommend your company anytime to my family or friends.

I called Residential Warranty when I had problems with my refrigerator. They set up the appointment and the man came as he was supposed to on time. Had it fixed in no time. All I had to do was to pay the $55 to get everything set up. Glad I had the warranty.

American Residential Warranty gave me the help I needed when I needed them. Every thing was right on Time when I needed them. When my stove went out day before Thanksgiving I called ARW and they had someone out the same day. Love this company.

My only negative is the response with the department getting the correct person, and locating business to do the work, the company responding to you doesn’t always do work in my area, then I have come back to you, they don’t!

I highly suggest that you do not get mixed up with this company. The vendors are incompetent, and you will spend hours on the phone with little or no resolution. The wait time for parts and approval can take up a week. Trying to cancel your contract is next to impossible. The employees are bullies, and when you stand up to them, they hang up on you.

Fixed ice maker and did a great job. Very efficient and professional. Thank you. Great help to people without a lot of income. Would have cost a small fortune without this contract. Would refer to anyone who can’t afford to put a lot of money out at one time.

After I filled out an online request this company called me back with my area code, not a 800 number. I told them that I didn't want to do business with them. The next day they called me over ten times, each time I ask them not to call me. They woke me up two hours earlier than the time I get up. After eight days I called and once again told them to place me on a do not call list.

My experience with American Residential has been great so far. When speaking to customer service they were very helpful and made sure I understood what packages were great to have. Also when I needed a repair done customer was very helpful.

I'm a current warranty owner and I have horrible experience with the claims. They will pacify you, lie to you and try to get you off their back with all empty promises. Every time I call back they do not have any records of the previous claim information they promised to work on and start the process all over again and end with empty promises. The worst and horrible company ever if I can put it mildly. Lies and deception is their game if you want to play. Be warned...

I would recommend to a friend, the service people was very nice. Went they call you, what day are going to be at home and what time. If not make pick a day you're at home. They will be out the day you pick.

Fixed heating thermostat. Technician was very professional and did work at a timely fashion. Thank you again for your service. Technician came on time. He had to leave to get the equipment that he needed. It did not take technician very long to get an approval to get the job completed. Technician was very efficient, courteous and polite. I would recommend him and the company.

When we needed the dryer fixed we called ARW and they had a technician come out and fix the dryer. It needed a heating element. The man that did the work on the dryer was very courteous and the dryer works good now. We would recommend ARW.

During the week of Thanksgiving we had a water leak from the pipe leading from the meter to the house. The claim was covered 100% and the service received was superb. Everyone was pleasant and went the extra mile. We have recommended American Residential to family and friends. We are so thankful.

They came in and fix my central air in a reasonable timeframe. I will recommend them to a family and friends. They have a lot of different types of warranty you can get for your home. And the price are very good.

Ice Maker Repair - The repair process was extremely easy. The service technicians were knowledgeable, friendly, and followed through with their work. There was a small issue with parts availability, but American Residential Warranty had the parts shipped directly to me for the technicians to install at a later date. Even with that, there were no problems.

I have had one experience using my warranty and the service was great. Would highly recommend to others. Technician seemed to be highly qualified and knew exactly what he was doing. Was in and out in a flash. They called in advance and told me what time to expect technician and he was on schedule.

I was very happy with the service the repairman did on my dishwasher. It took two control boards. I was glad he got it fixed before the x-mas. I had a lot of dishes to do and my wife was happy also. Thank you.

Repair person greeted us and we explained what happened. He knew how to fix the refrigerator ice maker problem, proceeded to do so and then make sure all was ok. He was pleasant and professional. This was the first time we used your service.

Refrigerator. The service guy was very knowledgeable and friendly and courteous. He did a great job. The problem with the refrigerator it was freezing all the food that was in the refrigerator part. He came and told us the problem. He had to order the part. He came back and fixed it. He told us if the icemaker was not working to call back and icemaker still not working so will call back and get that taken care.

My wife called on Friday to make a claim and was told someone will be out to on Wednesday the 2nd of January between 8am and 12 pm. When no called or came my wife called the company that was coming out and they have no records of our claim. Plus they said they don’t even service American Residential. I can’t get in touch with anyone from American Residential because I am just left on hold. I paid all this money for a service that I can’t even use due to the fact I can’t seem to get an answer from anyone. This has been my worse purchase of any product.

First I paid the $55 service fee and was told that I was only given $350 to replace the water heater which was about 1/3 of what it cost so I had to fork over an additional $950. That just DOESN'T seem right!! AND THERE'S WATER IN MY DUCTWORK AND CRAWL SPACE THAT THE PLUMBER DIDN'T EVEN ACKNOWLEDGE (should have discovered when inspecting damaged/leaking water heater, which I pointed out to him, to no avail!). It would have been cheaper to have bought heater, paid plumber to install and saved a ton of money. These **' folks should be sued for false advertising. Sooo... before giving this company your hard earned money and your business, ya might wanna check out the competition because you can bet that I'm going to "aggressively" do that. Unhappy Insured Client.

I have not been with them a year and thus far service is slow turn around for getting in touch with dispatchers to approve items to be fixed or replaced. The customer service representative seem to have no clue as to what is going on with your claim and they seem to have, "I could care less about your problem" attitude. I live in Michigan and have been without heat for three days.

Had to replace door sensor. Did a quick and quality job. They were heard on time and took every effort to fix the problem. I would recommend any of my friends to try this service as they are very professional.

I am very happy with ARW. I put in a claim on my dishwasher and ARW called that day to get a repairer at my house. When I was told that the dishwasher was unfixable ARW called the next day and arranged to get a new one. I would definitely refer ARW to anybody who wants your home items protected.

Service was ok. I put in a claim and got my washer fixed the same week. I also put in a claim to get my AC fixed. I put in a claim for my AC but it was the weekend so it would take a while to get someone out to look at it. They allowed me to find someone on my own to fix it the same day and they approved it and paid them.

Service call for dryer - Our call was handled promptly. The contractor arrived on time and fixed the appliance; The unit was not drying clothes, taking too long, the repairman cleaned the vent and checked all the belts, he ran and tested the unit, was very patient and respectful. We were also contacted about the service by ARS. VERY HAPPY TO GIVE A GOOD REVIEW.

My experience was excellent. I always love to make my payments on time because I love my service. You guys provide an awesome service. I recommend you guys to any and everybody! Every time you guys tell me you're going to do something you guys always provide that service. That's why you guys are number one in my book.

My power went out and they got someone out to our house as soon as possible. Thanks to American Residential Home Warranty. I would have been lost because my husband had just passed away and he always made sure that we had the best to take care if something happened.

Great service, tech was on time. Customer service great, and I have offer service to my co worker. I have been a customer for about 5 years and they have always came through for my family. The pricing is great and they have always came through on fixing my problems. One of my friends used their service and they said the same things, you can not go wrong with purchasing their service. Thanks a lot. It take something off my plate.

I have a failing water heater in my home. They said it was a pre existing problem even though this problem just started occurring. So after a $80 service fee, 3 days of waiting and a lot of headache and we are back at square one. This warranty is a scam. Don't look at all the high star reviews they have to be fake. Customer service is rude and not helpful as well. Save your money and steer clear of this company.

The wait time was extremely long when calling. Otherwise, representatives were excellent. Were very polite and helpful. Returned calls in a prompt and timely matter. Pleasant and kind voice to be. Took time to listen and ask questions to keep conversation flowing. Connected to appropriate departments.

I have been a customer since 2013. There is a reason why. Always prompt to respond and fix the problem whatever it is. The techs they send are polite and knowledgeable about the product or the kind of service that is needed. They always clean up after themselves. I would highly recommend this warranty company.

We have used this company for the last year on 1 of our rental properties. We are happy with the service and the call back followup. They have repaired the items each time. I highly recommend them. Their deductible has been reasonable for our budget.

I like the idea of them asking what company we want to do the repair. This was our first time we had to use this warranty service. The Tech was very knowledgeable and helpful. Point out something we need to keep up with to keep our unit working properly.

We always receive outstanding customer service and repair services. Always on time if something should change we would be notified and updated. This service is affordable and in my opinion everyone that value their appliances like we do should take the necessary steps in getting home warranty services.

Repair oven censor - American Home Warranty is the best thing that you could ever get for your home. They act very quickly and they're very professional and dependable. They explained everything that needed to be done and what my options were. It was a very pleasant experience.

They were very fast and professional. Did great job installing our furnace. Furnace went out in middle of winter and was installed the next day after I called American Residential. They told me they would have a company come out right away and they did. The heating company was very professional and fast. We were very pleased with the service.

Great service. It all worked out perfectly. The technicians were able to get to my home the same day. I would suggest to other homeowners that they obtain a plan with American Residential Warranty. Best service! Best value! Don't look any further!

Wash machine - The repair was prompt and inform me about everything he was doing and how long it would take. And they also let me know how long it will take to get the part back and inform me when the part came in. I really appreciate that.

My hot water heater "exploded" on a Saturday. Six days later I'm still told a provider in my area can't be found. Reimbursement will only be $300. Several times I was told "If we can't fix it we'll replace it." That doesn't even begin to replace a hot water heater and then there's installation expense. Is it even legal to sell something you "don't have"? Not at all impressed this time.

My microwave oven door latch broke. I filed my claim and in minimal time I had an appointment for a service call. The tech was on time friendly and was able to repair the microwave oven. This warranty saved me hundreds in replacement cost. As an owner of a new house I would recommend getting a homeowner's warranty before the builder's warranty runs out.

Did not receive full costs of replacement, apparently due to age of system. I had originally understood I was to receive full replacement reimbursement. Later experiences have been satisfactory, including washing machine replacement and icemaker replacement in refrigerator. I received a new washing machine; however, it was not the quality of my original machine. The company has been prompt in responding to my calls for service.

Everyone is so very friendly and continues to work on all issues until the problem is resolved. For example I never follow up with my electric issue but the staff continues to call my cell phone and reminded me that this issue need to be resolved.

The experience of getting a service contractor was smooth and easy! The customer service agent was professional and courteous. The service contractor was prompt, knowledgeable and professional! He was able to quickly pinpoint my refrigerator’s problem and fix it. He even gave me pointers on how to avoid the problem again!

Your Customer service was Outstanding. I was extremely impressed by my Service. The representative was very helpful and informed me of my Service and what I needed to do to file a claim. Also what I needed to do to add my new washing machine.

Updated on 11/03/2018: Alexia contacted me today to rectify the situation. She said unfortunately the company is still in the process of notifying their customers there was a change in contract bylaws in which the deductible is paid upfront. That’s because they get your money give you an appointment in which is BOGUS!!! The service company said they don’t have any appointments for a week being the 13th of November instead of 7th.

I have in the past have had good response from the company, but now it seems my area where I live has been Red Line. The company does not service my MidWest City where I live. I do not appreciate getting a call from their dept, stating they will solve the problem with my hot water heater, and in reality the company cannot. I pay the fee each month and now they ask for the ded of $55 to be paid upfront which I have done. I would like someone in Corp office to assist with this problem.

I've used their services three times refrigerator, dishwasher, dryer. They answer the phone in a timely manner. And have recommended a qualified technician that has resolved the problem. The repairman has arrived probably and has reasonable product knowledge.

My first time using them was to repair my fridge and they were able to sooner than originally scheduled. They were very professional and answered all of my questions. I have recommended them to friends and family and will definitely use them again. Customer Service is professional and very helpful.

Updated on 12/04/2018: Had an issue with my electricity in my home. No lights in several time, called American Residential for service. They sent a technician out after some time and my home in danger of catching fire, after several attempts and calling the tech finally sent his diagnostic to the company after claiming they never got it, did not get a response for about two weeks with the issue being as serious as it was, only to be told they would only offer me a payout of 300.00, and the cost to fix the issue was 1,100 dollars, and was later told that it was because my home was over 10 years old. This was not in the contract when I first purchased the plan but they made every excuse not to pay the claim. Don't be fooled and pour a lot of your hard earned money into this company. You won't get the help, and don't be fooled by the good reviews. Those are the only ones they publish.

They ate very helpful and I am happy that I am using Amercian Residential Warranty especially when certain things in the house is expensive to get fix. I pay a fee every month and pay low fee for them to fix whatever I need fix.

The technician was punctual, friendly, and knowledgeable. He explained that we were low on freon. He acted professionally. When it leaks out, refilling to a specific level is required. He chose to refill it. My son was home that day and described the whole exchange as very good service. Thanks.

The time inspection delivery was very Timely and efficient, I had no problems afterwards. I am very thankful and grateful for making the experience stress free. I would gladly recommend American Appliance to my friends and family. Please keep doing oh well very good job.

American Residential Warranty is good for homeowners. For the most part, the company has been good to work with and resolve my claims. They have replaced things like my microwave, washing machine and plumbing issues. I would recommend American Residential Warranty.

Very satisfied with warranty so far, good experience with technician that did an exceptional job with the repair. I hope you would cover more items, such as my sewer system is. I wish your company would do 1 preventive maintenance inspection on all items covered under the warranty.

This company doesn't even deserve one star. I contracted with this company in Nov 2017. Never made a claim. Made a claim a few weeks ago (Oct 2018) and they couldn't even find anyone in the area to service the home. Finally found someone weeks later. Finally got the problem diagnosed; however, then they would NOT cover a plumbing issue, saying I needed to have purchased the deluxe package, which was never even offered at the time of contracting.

Call to report problems. Have to wait 45 mins to hour. After FINALLY talking to agent somehow you get disconnected so have to start over. They have NO problem taking payments. My garage will not open and I keep getting the run-around saying claim Dept would call me but it's been 3 days and STILL NO call and now it's the weekend. IF they call it will be 6 days of waiting. What am I suppose to do? They say they would MAIL the Liftmaster to me after claim Dept will call so it's NOT 24hr service cause still waiting.

My experience with American Residential Warranty has been awesome! They went above and beyond to resolve my dryer issue. They basically replaced my older non-working dryer with a new dryer. My blower wheel on my old dryer was on back order for over a month. This really was an inconvenience to me and my family. The Replacement Department stepped and sent me a new dryer for the inconvenience.

While I was canning great juice the disposal in the kitchen went out. Call American Warranty to file a claim. Very easy to do and within 72 hours a plumber was out installing the new disposal. I have used this service mostly in my kitchen is appliances tend to go out and break.

Hot Water Heater and Ceiling Fan - American Residential Warranty has proved to be a dependable company with exceptional customer service. They have help me replace my hot water heater and ceiling fan with no complications. Because they located a licensed repairman for me each time, this lowered my stress level of trying to locate someone on my own.

It’s a great service. I’m happy with the service. It’s an excellent customer service. A couple months ago I needed a service that fixed my refrigerator and your company took care of it as soon as possible. I recommended for the friends and family.

10/11/18 Called to file a claim for my leaking air conditioner. I paid them $55.00 fee over the phone. 10/12/18 called to see if job had been assigned. Was told paperwork was never sent over to the department that assigned jobs. Was transferred to this department and was told they didn’t have anyone servicing air conditioner in Tampa and that company in Ft. Lauderdale would be assigned. They gave me phone number and I called them (Best Servicers) and they said they didn’t work in Tampa. Called back AR and lady put me on hold while she called to verify with Best Servicers did not cover Tampa – she came back and told me she found someone in Tampa “Mel’s Appliances”. I told her it didn’t sound like they did air conditioning. She assured me they did.

Time-consuming at time it takes a while to find someone {a technician} to service the product. Hope now that there is a company (TNT} local won't have to wait so long for service. They are always so pleasant and will always explain the problems. Happy with the tech.

Whenever I have to call and make a claim with this warranty company. They always are fast and efficient when expediting it. I would recommend this company to anybody. They leave me nothing to complain about. Always reliable and always on time.

Microwave went out one afternoon during supper. The next day I called the warranty company, told them what happened to the microwave and I had a repairman at my home within the week. No problem with the microwave since that time.

My experience with them was pretty good. The person that they sent out had to order a part for my refrigerator which I thought was amazing because I didn’t think my refrigerator was worth repairing but he came back with the part and they also sent him back to fix the icemaker. I actually thought that I was going to replace my refrigerator. Great job.

I have never had any problem when I call. They always had someone to come out. I will tell a friend. If I was not happy they would send someone that could fix the problem. And I thank you. Thank you all that work there.

America Residential Warranty great investment for any homeowner. Has been more than a reputable company as far as resolving my past issues. Great customer service. Would happily recommend this service and is very reasonable. I love my American Residential Warranty.

From the first call to the completed repair of my dryer, everything went smooth and we didn’t have any issues. Repair guy was efficient and explained everything. They were there when they said they would be and listened to our concerns and solved the problem without any problems.

We been with this company for few years and we are happy and I will recommend for the home warranty. You just have to be passion when call for service, remember they work with different vendors to get the issue resolved.

The representatives at American Residential Warranty truly care about their customers. They have great customer service representatives and with all of the fraud that customers are exposed to, they put a lot of effort into protecting customers accounts and personal information.

The experience with the people that installed the ceiling fan was very professional. It was done very professionally. The installation did not take very long. They were in-and-out without incident. American Residential Warranty handled the claim in a timely manner, the staff was accommodating and kept in touch throughout the whole process.

American Residential Warranty is a great company. I had an issue with my A/C unit and it just take a call to American Residential Warranty to help immediately. Thank you so much for being there when I needed it most.

My experience has been great. Every experience I had with America Residential has been great, such as with air condition, dryer for clothes, and plumbing and now the washing machine and I will refer friends, co worker and family members. Thank your company for all they do to make life easier for me.

I recently filed a claim to have garage door opener replaced. The tech that came out to my house was very customer friendly and professional. I would recommend your company to friends and family because customer service is very essential to me.

Unfortunately, my air conditioning stopped working on a very hot day. I called into American Residential Warranty and shared my problem. Thankfully, they sent a service person to my home that day and that same day my air conditioner was running again.

Yesterday we contacted this company to help fix our water heating problem. The issues was that the water wouldn’t not stay hot after a few minutes of use. The tech came and his first question to us was “who’s paying for it?” We felt very uncomfortable by this and led us to believe we were in store for some issues. The tech did what he did and left without checking the water before he left. Since then we have not had hot water. They charged us $159 to troubleshoot the issue but only made things worse. After calling customer support they DID NOT HELP AT ALL. They insisted that the tech was a master and he knew what he was doing. All we wanted was to get our hot water back but they blamed the issue on us rather than trying to help.

Always had good services... and they are polite... and meet our needs as soon as possible. Have recommend to several friends... and they are happy with American warranty. We have been member for over 6 years. And satisfied with each and every claim. The friends we recommended have been glad to belong. They feel you have helped them when there was no other way. So again I thank you.

I am sure glad I have American Residential Warranty. When something breaks down I'm covered. They are like my safety net when things go wrong, they are like a superhero. They come to the rescue. And they don't take that long.

I’ve filed several claims with American Residential and they have always lived up to my expectations! Very prompt and professional service!! My final claim involved replacing my microwave and I received a check within reasonable time and was sufficient to complete my new purchase!

Excellent service. I like the company. Will definitely recommend to a friend. I have some problems with Lowe’s finding and delivering my appliances. I was told that were short of staff. Hopefully that would better next time I need their services.

When our food grinder broke we expected a long wait before American Warranty would replace it. We were pleasantly surprised when two days after we filed our claim with American, a technician was dispatched to our house and within an hour, a new grinder had been installed! Needless to say, we are very happy with the service that we received from American Warranty.

I have used this company several times in response to electrical and refrigerator problems. They were timely and solved my problems quickly. If they could not resolve my problem, they replaced my damaged appliance which was an ice maker. My prior company did not replace ice makers so I was very pleased to find American Residential did.

This was my first warranty call and I was very skeptical at first. The service was prompt and effective. They called and informed me of their estimated arrival time and I really appreciated that. The service crews were polite and very knowledgeable of their tasks. They also cleaned up behind themselves.

They are always very helpful and pleasant to talk to. The techs that they have sent out to work on our service issues have been very knowledgeable and have taken care of our issues. They have been our provider for about four years.

I have a very great experience with American Residential Warranty. My air-conditioning unit and kitchen store went out doing summer month and holidays. A.R.W fix them quick as possible. They are very reliable and I would recommend Bham to every home that I know.

In the past years I had problems with my past Home Warranty so I switch to American Residential Warranty. My brother told me about them and I have no regret switching over. Their deductible Never goes up. American Residential Warranty have save us lots of money since I been with them. When I had plumbing problems they called me the next day. I highly recommend anyone to get a American Residential Warranty.

American Residential could not repair my dryer. They made a reasonable offer to replace a 12 year old dryer. When we accepted, they took care of the replacement quickly. I appreciated communication through email and then over the phone when I requested.

My experience with American Residential has been one of professionalism, accuracy, reliability, and timelines. When my appliance failed, I contacted American Residential. They dispatched technicians immediately and resolved the problem thoroughly. I am totally pleased with the services I received and highly recommend American Residential.

American Residential warranty is a company that gets the job done. The repair representatives are both professional and knowledgeable. The customer service team makes follow-up phone calls from start to finish of the project. Their prices to repair and replace appliances are good.

I was given the best service possible. The work was do in a timely matter when I call American Residential Warranty. They handle my request in speedy matter. I was treated with the highest respect for the work I had.

I was very pleased with service I received from American Residential. The company they sent out was very knowledgeable and very professional. They did my repairs in a timely manner. I have no complaints. I will recommend American Residential to anyone who might need their services.

Amazing customer service and fast service. American Residential Warranty was a fast process from inception of claim the finish of the work order. The follow-up was exceptional as well, after service was completed. I am glad to have chosen American Residential Warranty as my home warranty provider, and I am pleased with the way the company take care of their customer. Thank you for everything and I look forward to being a customer for a long time.

I had a pleasant experience with American Residential. I am looking forward to continuing. Will definitely recommend to a friend. I am grateful for the opportunity that I was given to own my home. There are many companies out there that are not as professional and friendly as the people who work at American Residential.

I recently inquired about my garbage disposal and received a quick response from American Residential and the technician. Within 3 business days my disposal was fixed and received a follow up call from American Residential to check out the tech work.

It is very nice to see a company that cares for its customers, not just saying all the right buzz words to make you feel good. Recently my air conditioner stopped working. It reaching 100° plus and they had a service person there within 24 hours. That was a nice sight to see the repairman drive up in the driveway.

Love the program. Excellent customer service. The people are friendly and always answer my questions and I never feel lost when I hang up the phone. I would absolutely recommend to my family and friends. If you were unsure about a warranty company don’t look any further since this is the right one.

I would like to thank the staff at American Residental Warranty staff was very helpful when I put in my claim. I will recommend to other clients. The representative was very nice and helpful when putting in the claim. I really have been satisfied with the services that they provide.

Very good and prompt service. Technician was polite knowledgeable and quick in solving the problem. The agent on phone when placing call for service was helpful and understanding. I would recommend to a friend or family member. Very pleased with the service so far.

I was very pleased with the services. The customer representative was very professional and courteous. Very customer friendly and knew the process from start to finish. Made sure I was taken care of and gave a call back to make sure I was satisfied.

Good company. Helps repair or replace appliances. Sometimes phone time is a little long. It is nice when they hold your place in line and call you back. Most times answer all of your questions. Can use your own contractors and will be reimbursed in at least 10 business days.

My experience with American Residential Warranty (ARW) has been absolutely terrible. I had signed up for their Premier Plus level insurance (the highest) roughly 4 months ago. They made several promises over the phone which happened to contradict the terms they set forth. Within that time, our A/C had begun to leak water and our refrigerator wasn't cooling properly. We have a Sub-Zero refrigerator which is about 15 years old and when we tried to file a claim we were told that they do not cover this brand of refrigerators nor do they cover appliances older than 10 years old. Not only was this information not shared with us, it does not say anything of the sort in the terms they'd sent us. They reluctantly sent a technician to take a look at the refrigerator. The technician decided that it needed more freon so he filled the freon.

When I call about my AC they listen to me and was very helpful. They send someone out the next working day. I was telling a lady about this company in WalMart, she said her sister have the same company and is very please with A. R. W. I ask her, "Are you thinking about this company," she reply she live in a SR. Living Center OK.

A wonderful man, Trent went above and beyond helping me on the phone. I first called and got a company to call for my dryer repair but when I called that number there was a recording saying that they opened at 5 pm. I was confused about their hours so I called back to American Residental and Trent was the representative to help me then. When I told him my situation he just help me find a company and made the appointment for me. So wonderful!

Dealing with American Residential Warranty has been an excellent experience. They have always answer all my questions and been very professional. I been very pleased with everything that they have given me in the time of need. When speaking with customer service they always take that extra step to help me and explain things to me.

My washer was not washing my clothes efficiently. When the cycle was complete clothes appeared dingy. I Called American Residential and after checking a new motor was needed and after paying a small fee a replacement was ordered and installed.

American Residential Warranty was helpful in meeting my need. Professional and friendly courteous service. I would recommend highly. When I called to explain my problem the agents got me into the department I needed. Everything was expedited in a timely manner.

My experience with you guys has been nothing but wonderful. I'm glad I found a company like this. I would recommend this company to anyone. Thanks for everything that you guys have done. Hopefully I will never have to use you guys again.

I've been a customer over 5 years, and whenever I had a situation (problem) with my appliances. I would call A.R.W., and they would give me some options on different contractors and A.R.W. would always, send someone to come out to fix it.

I have a great experience with American Residential. Warranty. I have shared information with my family and friends, and will continue to tell others about my experience with American Residential Warranty. They have always given me great experience with my claims. They keep their word with replacement and etc’s.

My Dryer stop working on the Weekend. The Warranty Company was fantastic in giving me the phone number to a repair company. I didn't care for the repairman that came out. They quickly got me in touch with another company. They were quick in response. Even though we had a little problem deciding to repair the dryer or replace it they walked me through it. PROBLEMS THROUGH THE PROCESS BUT THEY MADE THEM WORK. THANKS.

Being honest and responsive. I like it when they respond to a customer’s request in a timely manner. I tell my friends that when a problem comes to their department they research the customer concerns and correct the situation That is best for the customer.

American Residential Warranty will follow through on their promise, American Residential I would recommend to family and friends. We've had 2 broken appliances, one quick call to American Residential and they saved our appliances. All you have to do is to call them.

I have had to file a couple of claims and they have been so easy. It's like having your own personal assistant to handle thing for you. I am very happy with American Residential Warranty and would recommend to anyone owning a home.

Didn’t have bad. Had a great experience. They are very professional and efficient. Would recommend highly. My coworker introduced to me and very happy. When you own a home never know when your appliance may go out and they can be expensive.

American Residential Warranty provide me with excellent and prompt service that give you a sense of comfort where my home is concern. My last event in which they where call I was very satisfy with the response. I will recommend this company and service to all my friend letting them know of a wonderful service they offer.

This has been the worst experience ever!!! The workers are rude and unprofessional!!! My refrigerator has been out of commission a week TODAY!!! I’ve called to file a claim not once but twice, my problem is still not solved. I’ve called on THREE different occasions and always get, "the manager is unavailable, they will call you back," umph still haven’t received a call!! I am LIVID at this point. I guess the next step will be is to have my attorney contact them, this is RIDICULOUS!!! What’s the point of paying for this mess every month and they can’t give you the help you need when a problem arises? Can anybody explain this to me?

When I called for service I was given a day and time for the work to be done. Even though they didn't have a vendor for me they gave me the option to find my own. The work would get done and I would be reimbursed.

I highly recommend American warranty. The customer service is great. I will trust them with my appliances. My garbage disposal was not working at one point until they came and fixed it. The repair man was very polite. I will not recommend any where else.