ARW Home Reviews

My initial call today to the cancellation dept. was to cancel my account. But when I spoke to Cadean about my concerns, she was very professional, patient, understanding, accommodating and helpful in EVERY way, that I decided to stay with ARW. She was very knowledgeable and her demeanor was very noticeable and appreciated. I felt very happy and satisfied after my conversation with her. She's a great example of professionalism with a unique quality in showing care and concern! On a scale of 1-10, she's a 20!! Thank you Cadean!!

Good customer service. I was Greeted with kindness and patience. Carefully explained reasons for calling and explained offers provided by other services. She was very pleasant and helpful. She answered any and all questions that I asked of her. I forgot her name but she spoke really very well. We need more customer service representatives like her. I'm glad that I have this warranty service available to me and my family and friends.

The person I was talking to was very pleasant and professional. With the way she spoke to I would definitely recommend American Residential to anyone who ask me about your company. I have been with American residential for over a year and have never had any problems with anyone who has help me or contacted me in anything I needed. Thank you very much for your service.

It was really wonderful with Charlene. She help me with my needs. I would recommend family and friends.... Thank you for your help. It was great. I look forward to talking with you guys again.... Once again thank you Charlene for your help. You were great. Great experience with you.

Arthur ** was great! Very efficient and much appreciated! He answered the call quickly and was able to precisely walk me through what I needed to do. I appreciated the ease with which the call went especially because I am busy.

Didn't need to use them, but when cancelling it was pretty straightforward. Arthur helped me cancel. I would watch out on the "auto-renewal", it seems they wanted to renew automatically, but they called to confirm because payment didn't go through.

I spoke with several representatives at your office and finally after speaking with Andi I was able to get a resolution to the situation. She not only handled the problem but was able to have my refund sent directly to my account.

When Donna called me this morning, I was going to yell at her because you call me too much since my CC was compromised and I had to get a new one. Not to mention I'm not at home. Donna called me today to notify me I was paying too much for things I don't have so she fixed it for me! Thank you Donna for making me laugh during a bad time!

I called in to pay my bill and Donna provided me with great customer service. She was very friendly and nice. She answers all my questions. I would recommend this company and person to all of my friends. Thank you.

I have been with American Residential Warranty for over a year and the service is second to none! I've had two items to go out and ARW came through each time. I was referred by a member and would definitely recommend ARW to a friend!

When I looked at what American Residential Warranty had to offer, I talked to a couple of friends of mine who had coverage through some other companies and their coverage was comparable to what my friends were being offered. I went with them and when I first signed up, my experience was really good. Then recently,, I had an interaction with a sales rep which was less than satisfying. I had a situation where one of my payments didn't go through because I had switched my debit card due to some fraud and they weren't aware of it. I told the lady that I did not want to up my policy and she upped it anyway, which kind of torqued me off. And I haven't been able to get up with anybody to remedy that situation. So at the moment, I'm not the happiest camper with them. But I'm going to be taking care of that very shortly.

Buyer Beware! We purchased a home warranty from this company and it was money well wasted! I should have known when we waited on hold to purchase the plan, so long I was able to go online and purchase while we waited. About 15 Min later I got a phone call from a representative and when I said I already purchased online, he hung up on me. In addition to the warranty cost, We paid the $50 service fee for a company to come out and the warranty company to tell us that what needed to be replaced wasn’t included in the warranty. Start to finish that was 4 months and many, many phone calls and holds. We had a second claim, paid the $50 twice (after one of their vendors used our dish scrubber and vacuum to “get a better look”) and then again for the next company to come out.

Customer is perfect. Donna was great and handled all my inquiries in a professional manner. She was friendly and very knowledgeable. She gave all the necessary directions needed to help me make my payment on the appropriate date. I love ARHW.

I called to make a payment because I didn’t see it posted on the 2nd of March. Spoke with Donna. She was very pleasant and helpful. She helped me get my bill taken care with no problem! She explained my bill was already been paid, and my automatic payment is set for the first of every month and should clear within three days. I now know to wait several days after the first to ensure my bill is paid. Thank you Donna for all your help.

Updated on 03/12/2021: This is in continuation to my earlier review, I called 855/804-4447 yesterday and talked to Tulio in the afternoon who promised to resolve it. I did not hear from anyone. I had a missed call with no voice mail. 3/12 I called and talked to Ramon and he took all the information and assured me to get back to me. So, in a nutshell, nothing has been resolved.

When I first got American Residential, somebody called me back and told me I didn't have enough coverage. I thought when I was paying about $1,500 a month, it covered the appliances and everything. But they said it didn't cover certain things like the oil heater and stuff like that. I ended up getting more coverage on it. It was all right. But if I find a cheaper one, I’ll probably cancel them because it's kinda high. Right now, people ain't got a lot of money and I’m paying $109 a month.

I actually called and e-mailed ARW to notify them that I needed to cancel the policy. June was very helpful today in following up on the reason that someone had called me earlier today. She was very professional and understanding that we had to cancel our policy due to the fact that we had to cancel due to unemployment and she appreciated our service to ARW. I originally cancelled the policy in November any phone and also by e-mailed ARW as the gentleman requested. My husband received the mail the mail and didn’t look at the statement to see that I continued to be charged for this policy. It was only this last statement I received I noted the charge. I then pulled out the previous statements and noted the charges we on them as well. I then again called on 3/5/21, I explained as above and then also e-mailed as h requested. Thank you!!

Thank you so much for taking the time to talk to me. Kernst I appreciate how you explain everything to me. Because of Kernst I didn’t cancel my service with ARW. I hope I don’t ever have any problem like what I went through with my washer. Thank you!

Yes I had a good experience, I ask questions, my intentions try to get a better price. He told I unable to get done because I am on a fixed income. Maybe I have a better outcome next time. Hope it can be considered. Let me know for future...

These days when you call someone, you expect to wait forever before someone answers. So, it was such a pleasant surprise when Dave answered my phone within two rings. He was respectful and helped connect me to the right department to take care of things. Thanks Dave.

They worked with us so we could get a range fixed. We had a problem once and they settled the problem to help us. The man I spoke to today was very nice and easy to work with and understood what we were going through.

The gentleman that I talked to was very understanding and kind and helpful to my problem. His name was Arthur **. Very helpful and solved my problem. I would rate him a 10+. Thanks to him I can move forward with my claim. Thanks again. I will follow his directions so I can solve this issue and help me have some peace of security. I will highly recommend this company to all my friends.

I had bad experience with the claims department and dispatcher on numerous occasions. Contacted corporate and was blessed to speak Kernst. He listened to my problem. Was very professional in expediting the matter. Only because of his knowledge and compassionate I am continuing my policy. Need more employees to serve customers with the same standards. There should be a better system in place also for the wait time to speak with someone. I waited for 2 hours on a call. For me Mr Kernst if he's not considered as one of the most valuable employees in corporate he should be. I recommend your customer service employees have more training, even with their supervisors. I was told a supervisor would call me back within 24 hours back in the beginning of February and here it's March still no call what led me to corporate. Thanks Mr Kernst.

Pam was very helpful in getting my account back online. She took the time to understand what I needed because my card had declined payment. Thank you very much for the excellent service and for the time you spent with me.

Before March 9th, we had called for 2 weeks and got nowhere. Hang up in our face and lied to us about no contract that we had. When we spoke to DAVE about the issues we were having and the trouble we had, DAVE took care of us and the issue. Sent all information to us by email. DAVE we thank you so very much???.

I called American Residential Warranty for a claim, told them my stuff was messed up, and that I needed somebody to come out. That part was pretty easy. They charged me $55. They then processed the claim and I waited about two days. They said they would call me but I never received the call. They said they emailed me but I never checked my email because I told them to call me because I really won't be checking my email. I ended up waiting. About four or five days later, I called in. The rep said someone called me but I didn't have any records of anyone calling me. They said they didn’t have a serviceman in my area to fix my appliance. They should have known that when I first filled out the claim and told them my address. They should have told me they would not be able to service my contract. This was around the time that it was 20 below outside. I asked what I was supposed to do and they didn't know.

I submitted a claim a month ago (Feb 6th) and it was not processed. I contacted ARW BBB claim dept. And Tulio ** contacted me and listened to my issue. Researched it and kept me informed every step of the way. He also offered to waive my next service call fee for all the stress I went through. Tulio was patient, courteous and took the time to ensure my issue was resolved and my claim paid.

Wonderful experience. Mr ** was very knowledgeable and extremely pleasant. He answered all of our questions as there were many, with politeness. We would surely recommend ARW to any friends and family. Thank you so much we are looking forward to using ARW if needed.

Great. I like the service provided and also the convenience of the scheduled give and prompt and professional service. Thank you American Warranty for listening and understanding the issues that come up in everyday life situations and then helping to resolve them with much consideration.

Author ** is the best. He calmed me down and completed my cancellation request with class. I could not have received better and or more sensitive communications with a service representative. I wish all employees that have to deal with cancellation requests from customers were as effective a communicator as Mr. **.

I spoke with Mr. ** about my account this morning. He was very helpful, courteous, and has awesome customer service. I have been with American Residential for at least two or three years now and like always they are very caring, helpful, and patient.

My daughter's heater went out. It took us like two days to get ahold of anyone at American Residential Warranty. Then when we got them, we were like, "Well, she's cold and we need someone out." They're like, "Well, just to let you know, it takes 24 to 48 hours for us to find someone." We switched to American Residential Warranty from Landmark. Apparently, Landmark is a number one, which we didn't realize when we had them. When my daughter had a need, it was taken care of that day. Now with American Residential Warranty, they let you know right off the bat, "Well, we're sorry you're cold, but it takes 24 to 48 hours for us to find you a mechanic, a person."

Christopher was very helpful and polite. Your company however, is not run well. I called a few times, I needed immediate help and no one answered the call there was just a recording saying you were closed. It took a long time to get a rejection to pay for as well.

I called and I think my request was taken care of quickly. I told him why we were cancelling and I think it went smoothly. I will see as soon as I get confirmation. The gentlemen who talked with me presented himself very professionally.

Knowledge about policy procedure and products. Nice. Patient. I appreciate Megina because her customer service style gave me peace of mind, so I am still a customer! Your website software has a glitch. But I’m glad I met the rep!

The girl who called for my new CC # was very nice. My issues are with your piss poor communication to your customers, Except when you are trying to sell, or in this case get a new CC #... then your company was Johnny on the spot to get there $.... First claim - dryer, file a claim, you take $55 send email. Takes a week to get it looked at, then have to order 2nd part, timeframe to repair was unacceptable. Try to call your company... That’s A Joke!!

I spoke with Dave, he was polite and it was refreshing to speak to someone that spoke proper English and also very knowledgeable about American Residential warranty. I would definitely recommend this company. I live in a condominium. Many people need this ins.

American Residential covered more than other companies, so we signed up with them. But I thought that the rep I talked to was going to send me something in the mail and I didn't receiving anything. So, I called in and the rep I got said that they sent something by email.

I talked to someone about what the fee was with American Residential Warranty and I went with them. It was not quite clear that my washer and dryer were not included in the coverage until later, and I added that. But as far as the payment was concerned, it seemed to be all right. Plus, the upfront on a service call is less than any of the others that I found. I made one claim on an icemaker that just quit and they got someone right out here who fixed it and it cost me $55. The tech was great, too. He came in and finished up right away. I was well-satisfied with my experience.

I dealt with representative Arthur **. I called to cancel my policy and he was very nice explaining how the policy worked etc. However because it didn’t include certain things (AC, plumbing,electric) I was not interested. He handle my cancellation promptly and said it would be refunded on my credit card. Thank you.

Donna was awesome taking care of me this morning. She offered new additions to my already package that included water and sewage for outside of my residence. I really feel that she was very knowledgeable. I will make sure to recommend this service to all of my family and friends in the near future..

Excellent experience with the process as well as the final outcome. I do recommend this business verses the other warranty companies I have used in the past. There are a number of warranty companies available but this is the best one and only one that I will give a supportive reference.

I added some more coverage to my policy about two weeks ago and I had a fine experience with their customer service team.

Always great customer service and reasonable cost for home warranty. Luckily haven’t had to place a claim but I’m sure the service would be the same as billing customer service experience. I do not have any complaints. Thank you. Alina

I appreciate Andi and the help I received with my phone interaction. Andi was outstanding and helpful. I would recommend American Residential Warranty to everyone. All my issues were resolved with no questions asked and understood my circumstances with question. Yes I would recommend! Thank you.

Megia explain what I am looking for. She is great. I am always refer clients to your company. My son and people at work. Thanks a million. Also with my own experience your company and customer service they always answer what I need.

I interacted with Arthur **. He was very cordial, knowledgeable, respectful and professional. Mr. ** was extremely helpful and understanding with my situation and decision to cancel my policy. I found a less expensive yet more cost effective home warranty company that fits my budget better.

Received e-mail starting a different monthly charge from which I was quoted, Arthur ** was very polite and professional and explained everything to me. Very pleased with the outcome of my phone conversation with Arthur **. I would recommend ARW to my friends and family.

If you're looking for a home warranty for your emergency repairs, stay away from the American Residential home warranty program. I had a Sears home warranty and was looking for another company with a better premium and deductible. American Residential representative was so convincing that I switched my coverage to them. BIG MISTAKE! Don't be fooled by the lower price; you will get what you pay for! Instead, please pay attention to the actual coverage; they do not tell you when selling you their product. Most importantly, when you call for emergency service, they do not pick up the phone. This morning, March 5, 2021, I waited for 45 min on the phone to file a claim for my heating system. No one ever answered. I called back twice to no avail.

I had one heck of a time getting through your phone system, but when I did get to talk to someone, my question was answered very quickly and efficiently by Andi. Something should be done to improve your phone answering system. I would answer about 4 questions in an effort to reach someone and after the fourth question I was thrown back to the first question and I had to start over. This happened at least 5 times.

It was a follow up on my contract delivery.. It got resolved and Christopher went even further giving me the option to registered myself online. So far my experience overall has been great although I haven’t needed it for a claim.

I called someone to look at my plumbing and he came out and I paid the initial $55. But he never touched it. He only took my information and what I said to him, but he never said what he was going to do. But I left that alone. Then I went on until last year, my card expired, and I just stopped paying. So I was reinstated. Before Christmas, my heating went out and American Residential Warranty rectified what was wrong. It took a couple of days for me to be approved but everything went well. I got good service. But when I called the office in South Carolina, they switched me over to a department. They said, "Hold on. I will get you someone to help," and never came back. I was very, very aggravated with that. But now, I have heat. I'm satisfied.

My residential warranty agreement failed short to providing repair service. Example, twice within one year two claims hot water heater and refrigerator were not resolved. Customer service is a problems. Two claims unresolved within two years, reasons too old and no replacement parts.

Excellent phone and customer service. Mr. ** was very helpful and courteous. It was a pleasure dealing with him. He fully understood my issues and was very helpful in resolving them. The wait on the phone was acceptable. It is a good company, but I had to cancel my polices for unseen circumstances.

Donna was excellent in explaining thoroughly all coverage information and suggesting additional coverage for a better service. She was very patient in explaining how the insurance works as we are senior citizens. Excellent service!! Will sure recommend to all family and friends.

Will definitely recommend. I have a great experience with every service call. There is no contract and their customer service is excellent. They also provide options on how they respond to your claims. 5 stars. Five stars. Five star. Five stars.

I understand that they're a full US company. But then I got called back, and it was somebody foreign on the phone from their billing department. I'm not sure where they were from, but there was definitely a language barrier. Also, I've updated my payment information three times now, and each time I get a phone call saying, “Hey, it hasn't been updated.” So I need to call them back about that. Overall, I'm not impressed with their service.

These guys will find any reason to avoid fixing your problem or approving the claim. It's hard to find these policy exclusions on their website but they are there. This happened for multiple claims including a heating claim where they took two months to respond. DO NOT BUY

I didn't have any issues signing up. But this month, I had a issue because they were only supposed to take out $59 a month but they took $109 out. I didn't even know until I checked my checking account that they took that much out. I can't afford that right now because I'm not working. I want to take it off. I also want for them to reimburse me for what I didn’t ask them to put down. I told them I wanted to keep the first policy, but the second policy was supposed to have been eliminated, which they did. But I want to be reimbursed and they told me it’d be 48 hours before whatever company is supposed to call me. If I can't get my money back, I'm gonna drop my policy.

Miss ** was amazing. I've been trying to get my refund and she spent over 35 minutes researching and explaining the situation. Miss ** didn't hesitate to escalate to next level. Polite and personable. She treated it as though she were the customer. Great example of customer service. The many other times I called didn't get near the professionalism displayed by Miss **.

ARW. This company offer the best service that a homeowner needs compare to other home warranty. Thank you for your service. Always need you. Keep up the good business and work everyone offer. I’m very pleased that my payment for service is with arw and all of your representative are so understanding and willing to help with whatever your problem are and situation. Good job to them.

For those time I called, the customer representative was able to solve my problem and processed my case. The technician came out in timely manner to fix the problem reported. All the technician are well trained and have qualified experience in their respective professions.

We had the same home warranty as our friend and it took that company four months to replace our dryer. So, we said we were out of there. Our buddy also had trouble with something at his house and it took that company a really long time to get it done. He found American Residential Warranty and we talked to them. It’s better price than the other one we had and covers more. So, we went with them.

The experience with the plumber was very satisfying. He was very good at his job of unstopping both sinks and getting the water flowing freely. He also wore boots over his shoes to protect my carpets and flooring. I will recommend your company to other family members.

Ignition switch and other part went bad -Tech came out within one hour and repaired because my wife and I are well seniors. It took ARW more than 40 days to reimburse us for the repairs. Fax system and invoice email system could be improved.

I called because my dishwasher started leaking water on Saturday morning after running a load of dishes. I was able to call and reach a live human who quickly setup my claim and provided me with the vendors information. Before I had a chance to call the vendor Monday morning, they called me! The vendor was very professional, and had all the details about my claim when we spoke. Based on our conversation about the problem he was optimistic that he could order the part and be out on Wednesday so he would not have to make two trips. He arrived on time, and followed normal COVID protocols. I now have a working dishwasher, and the dishes never had a chance to stack up! Hoping I don't have any issues in the near future, but my first experience seamless.

I feel the value is there for this warranty coverage company. We’ve had a few claims since we started this, and each claim has been handled with precision and the structure of the process is very seamless from start to finish. I’d highly recommend this company for your warranty coverage needs.

The dishwasher needed to be repaired but American Residential Warranty didn't have any vendors that supported that brand, so I had to have the dishwasher replaced. The whole process was okay, but they could have been more timely. I had to do cash-out and get a replacement value, and it took a while just for them to process and send the cash-out dollars for the replacement.

Mrs. ** was very nice helpful and professional, I will refer my family and friends I've been with the company for a long time and has been disappointed with the service. And I have used the the service several times very very pleased.

I got two accounts with them and I used the one in my house. I was very satisfied with it. When I have spoken to their representative, the customer service was very good. The only thing that I'm not satisfied is the service fee that they charge you when you call them up. I'm a little skeptical about that. I have another property with a different company, and they don't charge me a service fee.

For the most part they are good and fairly prompt with repairs and they say in the advertisement if they can't fix it they will replace the appliance but not in my case, as our washing machine went out and could not be fixed according to service tech but they did not replace it, I was allowed I think $ 350.00 and also took service tech fee from that. I was suppose to buy a new washing with a little over $ 200.00. Good luck right. The advertisement should say what they mean not sugar coat it..Thank you.

I had a great experience. The technicians came and fixed everything very well. I would only suggest for the agents filing the claims to have provide better customer experience and not have to transfer a customer 3 different time with no one answering the question.

Ms. Donna was very courteous while assisting me with my mom's account. I really appreciate her taking the time to explain things to me that certainly made my mother Louise ** feel way better about her account with American Residential Warranty. Keep up the great work Ms. Donna, you are definitely an asset to the company and customers like my mom. Have a safe and blessed day! Sincerely, Teresa

Christopher was very professional and courteous with our telephone conversation. He greeted and at the end of our conversation he told me to enjoy my day. He deserve a great rating. Christopher also gave me his contact number if I had any more questions or concerns.

Would have given a 5, except for the long wait for repairman appointment. We were without our oven for more than 2 weeks which caused a small amount of difficulty in preparing meals. Everything else went pretty good. Thank you

I have recommended your service to a few of my relatives, I also had to use your service on my home and you all made sure that techs and work I needed done got done, I was very pleased, thank you ARW.

So far with our one time service call - The service was great, the job was completed as plan and the repair guy provided great customer service. Keep up the great service. Also when you call to have for a service request the dates and times are very flexible which is also a great service.

It started with my initial contact with ARW Home Warranty, when I was inquiring about their services. The Representative was extremely, professional, knowledgeable and patient because I had questions. Approximately four months later, I had my first claim for my dishwasher and the claim experience was easy. The technician was great. Today, Mr. ** was polite and professional and I was happy to share with him my total satisfaction with ARW Home Warranty.

I had a very pleasant experience with Donna today. She was very helpful and she was able to take my information and complete the process with no delay and she was very courteous. I would recommend this company to my friends.

The customer service rep from American Residential Warranty, Carol, was good. There were a couple other ones that I spoke with. They came back and talked to me a couple times to try to sell me a policy. I kinda decided after reviewing it with them, but I liked the policy better and I liked the A&E that I was getting.

I would recommend a friend because I been with American Residential Warranty for almost 4 years and it something that I feel liked will be there for me when I called on them, Thank Christopher for the call. You made my day

I made a phone call, because I need to request the Declaration of Coverage that for some reason I do not have. I was very satisfied with the response that I got from Medgina who was the agent that helped me. She was nice and willing to answer all my questions. Moreover, she let me know that I will receive two copies of the Declaration of Coverage: one immediately by e-mail and the second one by mail which I will get in about seven to ten days. I took advantage to ask another question regarding coverage for a GE AC unit that I have in the sunroom. Here again Medgina was open to help me with her answer. At the end I was very satisfied, she made my day. Thank you

My representative definitely qualifies for a an upgrade at her position. She was very knowledgeable and extremely professional and very patient with me. I will definitely recommend my representative to anybody who is a customer with your facility. I would hope that she gets a raise as soon as possible since she qualifies for it and she is so nice and respectful.

I had a claim to American Residential Warranty on my oven range microwave. The service people came out, and they deemed it unrepairable because it had sparked flames. I’m still waiting to get that issue resolved. They never did send any kind of compensation for replacement. Every time I call, I’m placed on hold for long periods of time. They transfer me to a different department, and then the phone just sits there. Nobody answers. So, I'm not so happy with them right now.

My refrigerator broke down. I had people come out here and fix it, and they told me it couldn’t be fixed. American Residential Warranty had to write it off and give me the money for me to get another one. But I like the one I had because the refrigerators now have gone up so high. You can't afford a decent refrigeration. There are seven people in my house, and I had to get a big refrigerator. I needed them just to fix something on the doors and freezer part down at the bottom, but they wouldn’t do it.

Ms. ** was awesome to talk to in getting us logged into the customer portal on the American Residential Warranty website. She was extremely helpful, courteous, and is a true customer service professional.

I signed up in December and the process was real simple. I had a great interaction with the rep that I spoke with.

American Residential Warranty was two steps above all the other warranties out there. When I called in my claim, it was an excellent experience because they took it right away. I didn't have to wait a long time on the phone for someone to help me. The first guy that came out already knew what was wrong, and then he ordered the part. It took a couple of weeks because they had to wait for the part to come in. But overall, American Residential Warranty is a good company. I had a satisfying experience.

I called American Residential Warranty before the freeze here in Texas and told them my heater was not coming on properly. I have three jets in the manifold. If all three is not shooting out fire, it's not going to kick on. They quickly asked for the $75 pay to have somebody to come out and check it. Two days passed and I hadn't heard from them. Three days passed and finally, I got an email talking about a buyout. I didn't want a buyout. I wanted somebody to come out here and look at it. That's what they advertise but they said either I accept a buyout or nothing. They also said it's in the contract but who's gonna sit up there and read all 500 pages of that little bit of the fine print where you can't even see it. I'm going by what they say which is either they repair or replace. I've had a problem with them before on the same thing and I consider them a fraudulent company. I'm a legal witness that whatever they say that they do on television, they don't.

Submitted dispute claim for reimbursement for the reversal of service. We had to get our furnace replaced and ARW did nothing to go us. We pay you monthly and there's nothing to show for it. We need our money back because it's not fair nor ethical to not service your paying customers.

Somebody who used American Residential Warranty said they were good, and I got it. I was very satisfied at the beginning, hoping nothing would break in my house. When people take insurance, they're not looking for things to break, unless it's a scam on both ends. I made a claim on January 8th, 2021. I called up and I said, “My boiler just broke.” It was 10:00 in the morning. The rep said, “Before we can do anything, you have to give me your card number. So, we can take our $55 out or $59.” I gave her my card number. She took it out. She said, “We cannot have anybody in your house till next Monday or Tuesday.” I said, “This is Thursday. You want me to be without hot water or a boiler from Friday, Saturday, Sunday, Monday to Tuesday?” She said, “Yes. We can’t help you till then.” I said, “That's unheard of. I have a defibrillator. I have a pig valve. I'm 88 years old, and I think I need hot water. Not even to shower, just to have it here.”

Dryer wasnt drying clothes. Called American Residential Warranty and they sent someone out to fix it. He replaced the motor and recommended that we clean out our dryer vent that goes outside in order to keep our dryer working longer. Worked very well and done within an hour or so.

I've had a few other home warranties and I've noticed that when things go wrong, they don't want to fix them. When I had issues, American Residential handled them pretty well.

The call was made initially to cancel service, I've had several customer service failures. But after speaking with a supervisor by the name of Kernst, I decided to stay. He addressed my complaints, and concerns. And I am remaining a customer because of his genuine desire to resolve the issues.

We were very happy with the quality of service as well as the professionalism and friendliness of the contractors. We have no complaints. Our issue was promptly fixed in a timely manner. My husband handled everything because I work outside the home.

The representative was very courteous and shared with me several options for the service and urgency I needed, rather than sending anyone available. Likewise, they told me how soon I would hear from the provider and I received a call from the provider in the timeframe that I was told. The service received from the provider was excellent and they gave me a few insights to help maintain our HVAC system.

Recently had cause to call for a refrigerator fix. The service provider was courteous, on time and ordered the replacement parts prior to the service date which was very convenient. Refrigerator fixed. Total time from reporting problem was less than one week.

When I do a claim, it takes American Residential Warranty a while to respond and set someone out. I don't get any follow-up calls and I have to call them to figure out this and that. I have to track down a contractor on my own. While the reps aren't disrespectful, they don't have time to talk to me. My microwave's door broke and I had a claim for it. But, American Residential was never able to give me a technician for it. I had to pay out of my own pocket back in November. I just got the check for that two weeks ago.

The claim was taken quickly, appointment for repair was prompt, the repairman arrived right on time. He repaired the dishwasher in just a few minutes wearing a mask the whole time. He was polite and efficient. I love my dishwasher. I am glad that he was able to repair it.

When talking to customer service representative they were very polite. The individuals that came in and did the repair any more timely or very polite. Left things clean in the areas where they worked at and explain things very well to my husband.

When I talked to the agent, he answered all my questions. He told me what they offer and what they cover. Some of the other companies don’t cover what they do.

I took out the top of the line policy from American Home Residential. After 18 months of having the policy, we filed a claim to repair our wall oven which was having problems cooking evenly. We paid our deductible/co-pay/service fee and they sent someone out to repair it. The guy said he needed to order parts and after three weeks, we never heard anything back. I had to make numerous phone calls to American Residential and was literally put on hold for hours each time. I finally spoke to someone who said they could not get the parts they needed so they offered $250 for a "buyout".

I have American Residential Warranty and I haven’t had any complaints yet. Signing up was easy too.

I have filed a claim for the repair of our furnace on 1/23 (Saturday). A service provider was contacted on 1/26 (Tuesday) and that service provider would contact me in 1-2 business days that would mean by Thursday or Friday. I had to call a local provider to repair the heating system, which required a replacement. The replacement was made on 1/28 Thursday. This timeline is unacceptable, to be without heat for almost a week before a provider was even dispatched.

I was searching for a home warranty after I had one in my previous house that I wasn't happy with. I found Consumer Reports' best home warranties, and I read up on it and compared it, and went with American Residential Warranty. I filed a claim for a broken cooktop. It was starting to go bad. One of the burners doesn't work on it. American Residential couldn't find anybody in the local area so they just cashed me out on it. The whole process took 15 days from the day I made the claim to the day I cashed out and I received the check. It's way better than my previous home warranty. Also, American Residential has been responsive. Everybody in the call center is in the United States. I'm happy with them, so far.

The company that American Residential Warranty contracts with locally has come out and taken care of the items I had an issue with. The people are courteous, efficient and get the work done. When I initially started though, I thought that the entire house was covered. I bought a stand-up freezer and I found out later, after I've had the policy, when I wanted to make a claim on it, that I had to do an add-on. They said, "Oh, at the time that you read the contract, it was inclusive to the appliances that you had." I didn't understand that, but that's their policy.

Last year, American Residential Warranty replaced my bedroom ceiling fan. We've also needed someone to come take a look at the air system in our home. Everything went well. It was fixed and it's working. The service was great. Nothing is 100% perfect though. If it comes to what the coverage is and what's covered, then I have complaints, but in terms of getting somebody out when I need them, they always take care of that. Recently, I did a request for service for my dishwasher. They sent a company out to look at it and the company had to order parts. I'm still waiting to hear back from them as to if they have the part and when they're coming back to fix it.

American Residential's coverage options sounded good. I was paying 70 something when I got the policy with them. During the time that I was quarantining, I got a thing where I was paying one price. But it went up over $100.

I called a couple of times when the climate was cold. There was a lot of water, and my heating system was frozen. However, American Residential Warranty told me they couldn't come out because they didn't cover that. I also had a hard time getting someone. I was on the phone for an hour before I could get someone and I don't think that was a good thing business-wise. I know it's still the pandemic, but a lot of people work at home. I don't think I should have waited that long. Other than that, the rep was professional and it was good customer service. I started coverage in December, but I upgraded it the first week in February. I need to call because they put dryer and dishwasher. I don't have those, so I need to eliminate them. I don't want to pay for something that I don't have in my house. It's also too pricey because I'm on a budget.

I was with American Residential Warranty before and they were good, but when I went to get something fixed, they couldn't get it done. They ended up having to give me my money back on the situation at that time. Because they didn't do good, I left them and went back to American Home Shield. Both of them are little too steep for a lot of people. They need to go down on their price, then they will get more people. Every time I try to tell people about them, they see that it’s too expensive once they check things out. American Residential Warranty called me back with a deal and I told them I’d give them one more try, so right now, I'm with them again. I've got a couple of things I need to call in on and right now, I wouldn't recommend anybody until I see what happens this time. I was very upset with what they did the last time.

I’m getting ready to cancel my American Residential warranty. I went without heat for a week and a half. They sent a guy out but he didn't fix it. He called in and said it was fixed. I called to complain, and they'd never sent someone else out to fix it. So, I had to call somebody else to come in and fix it. When my heat pump went out, they sent somebody out and they fixed it. So, I can't complain there. It's just this last time with it being so cold out and my heater going down, they just couldn't get somebody out here to fix it.

I put in a claim last week because we thought our hot water heater was going out, but come to find out the issue wasn’t the hot water heater. It was the pipe that leads from my kitchen sink down to where the hot water heater is. So we had to put in a new claim in for that on Tuesday. The young lady asked me who was the company that I had to come out here first to do it, and I told her. She said she would call them, but we haven't heard anything back from nobody and today is Friday.

I had claims on my thermostat and heater, the AC, washer and dryer. The process is pretty simple. I just call them up and pay the deductible. All of the technicians were good. If you go with American Residential, you're not gonna regret that decision and it's worth it.

American Residential sounded perfect for me at the time I was looking for a provider. Everything worked out perfect so far. I had to submit a washing machine claim. It wasn't working properly. Also, I had a claim for the kitchen sink and the refrigerator. I still need some electrician. I'll call next week for an electrician to put the lights on inside the garage outside. The garage doesn’t light up.

Plummer was on site Tuesday. A pipe needed replacement. Authorization for the cost was submitted Tuesday. American Residential Warranty has not reviewed the claim. 1 week has gone by. The service provider has try to contact residential warranty and sent a email. I have call several time only to be disconnected or waited on the line for over an hour. I was able to talk with someone on Wednesday who told me it would be taken care of in two days. Four days later I call again . It was like starting all over again. I am a senior citizen and I purchase this service because I wanted the security that if any thing breaks, I would have it fixed in a timely manner. I am still waiting, we have a pandemic and I need water. So please authorize the repair.

Overall my experience is good. I do have concerns that the electricians and plumbers recommended for service are not licensed to work in the town. It would be nice if ARW would have a list of the licensed professionals. I had to pay out of pocket and wait for reimbursement. In some cases these upfront costs can be very high and the purpose of the coverage to minimize the upfront cost.

American Residential Warranty is usually very responsive until the last repair that I needed done. I asked if they covered the electrical system because I was having issues with power sockets. Come to find out that it was a bad circuit board, which they do not cover. I wish I would have known that before they sent a technician.

Blower wouldn't work. Works fine after repair. The company they sent to do the repair was excellent. Did a great job. Would recommend to anyone for a good quality repair job. Couldn't be more pleased, glad I went with American Residential Home Warranty.

The heating of the house took time to fully heat the atmosphere, the winter sauna arrived and even though it was lighted, it did not come to warmly warm the environment. The cold was very intense and harmful to our body.

An agent called back after my call the day before. They then forwarded me to the appropriate agent. My issue was handled appropriately and we have a plan moving forward to address the issue. I am still waiting for the call from the vendor to come check out the issue. Thank you.

They tell you that they will cover repairs or replacement but they don't tell you that they have a CAP on how much they will pay out for an item/incident. I had a power surge that fried my computer docking station (for which I had extra coverage for electronics and accessories - at the time of warranty purchase they said it would be covered) and some wall outlets and lights units. They would not repair or replace the docking station as they did not consider it as an electronic accessory. My other repairs came to $450...but they only covered $350...and then deducted for the deductable from that!!! I was paying them $115 each month for home warranty coverage and that was all they covered!!! I also had outside plumbing coverage...for sprinkler system...and found out that they dropped that without telling me!! You are better off saving your monthly fees to put towards any repairs you may need in the future...

We only purchased a 2-year warranty plan which was a good decision. Cost for coverage not good, too much fine print that will get them out of paying some claims. The claims and repairs process is ridiculously over-complicated. Overall I would not recommend this warranty company. It would probably be easier to file a claim and get the repair approved by your homeowners' insurance company.

Very poor coordination and communication with Lowe's and the customer. Their customer service is inadequate. Delay in the phone conversation and understanding the customer service representative. Asked to have supervisor return my call a few times. I'm told they will within 48 hours. Still waiting...

Ok, let me start by stating that I have had service been a customer of American Residential Warranty company (ARW) for a few years now. The company was my favorite because of the customer service that they provided. While, scheduling a service contractor takes a while it has always been a consistent process (I always had a service contractor provided after at least a three day wait period). But I was always able to get the repair fixed to my satisfaction. Lately the customer service has deteriorated to almost non-existent service.

This company is a joke, very unprofessional and the customer service is awful. We called the company on December 2nd to submit a claim and nothing has been done as of today. After so many messages in Facebook and having to pay out of pocket for the services needed they had someone call us to tell us that someone else was going to reach out to us to solve and help us with a reimbursement process. We are still waiting for that call. They took the fee for the claim and no service has been provided. Our calls are placed on hold for more than an hour and no one comes back to the line, we do have to admit that they are very diligent on taking the money out of our account to charge us for a warranty that only benefits them.

It took a while for my actual claim to get processed but once everything was received and communication was clear between customer service and myself, ordering of the needed part and installation was seamless. If one issue that I can recommend being addressed by the company it have to say customers ability to reach customers service and better back and forth correspondence.

Great job. Very professional. Satisfied with a/c. Will use this service again. The timing didn't take so long. The Service guy know his job keep. Very important to keep professional workers. Would use the Electrician again. Took time to receive part but when it arrived they called sent the service guy. He come on time.

I submitted a claim on Sunday. By Tues no contact from American Residential had been. I had to hire my own electrician. I requested a refund and was denied therefore I was unhappy and also unhappy about slow response for receiving service.

I purchased home warranty from this company in May of 2020. In Sept 2020 I filed a claim for "basic electrical" repair. First they sent out heating and air company 2 young kids who were not licensed electricians and had NO idea what they were doing. I asked for a licensed electrician and after weeks of NO response from the company they told me they could not find a electrician?! I live in the 5th largest State in the Nation, are you kidding me! After filing a complaint with the BBB and AZ Department of Insurance. My policy does cover electrical. And now their paralegal sends me a letter saying basically because my house is over 10 years old they can refuse to cover for coverage I paid for! Don't ever do business with this company! #AmericanResidentialWarrantyFRAUD

I have been with America Home Warranty for almost 3yrs. I file a claim with them on November 9 2020. They sent a Gold Coast Home maintenance to service my Microwave Oven. He came out said it couldn't be repaired, so as of today I don't get any feedback as to the outcome. I have been calling Gold Coast, no one answers the phone, I call American Home Warranty, I get placed on hold transferred around calls dropped it's just been awful. So as of today November 23 getting closer to Thanksgiving still no Microwave no updates from anyone. Not to mention I pay my monthly fee each month on time and they charged me 50.00 dollar for someone to come out but this is the kind of customer service you get from American home Warranty. This is the second time I have had this to happen with them. They get your money on time but service is poor customer service very poor poor poor.

American Residential Warranty has been a very great company to hear from Home Warranty. Very sufficient very professional company. I had 2 service calls with them so far for 2 different Appliances. Had great outcome with both of them. They were fixed within an hour very Prompt. I would recommend them to anyone.

I would recommend your company to friends and family.

It took the techs two visits, first one to diagnose the problem and the second one to install the part. They did a good job and the water leak from the freezer compartment has been fixed. During both visits the tech person wore face mask per our request.

My experience has been a wonderful with American Residential. Our water heater reserve tank had a leak and it was covered 100%. The quality of customer service is great, and the service technician fixed the problem the same day. We are satisfied customers!!!

I have made a claim for my well pump to be repaired. ARW sent out a service company who literally did nothing but tap on the pressure switch and claim they fixed it. Pump went out again a few weeks later and ARW was notified. ARW sent out the same company to "fix" the problem and they argued nothing was wrong with it (strange....no water coming to the house). I pleaded for them to change the pressure switch.

The technician said he had to wait too long to get through to my warranty company and they couldn't get approval to do the work same day. The first company you all assigned never reached out to me nor responded to my voicemail.

The response was quick. I got to use a tech of my choosing and refund of payment was fast. Great experience!!! I have had the warranty for many years and it has always been an easy process each time we have used it. Refunds are always received in due time and all else is great as well.

I called to cancel my warranty but upon speaking with this gentleman, he informed me on how to save money and he made me believe in the company again. I gained my faith back in the company again and I am so glad I did.

Dishwash is beyond repair. Happy with the servicemen -- just waiting on ARW to contact me to replace the dishwasher. The only thing I would change, is not to make me sit through an original service call and then wait for a second opinion. It kept me out of my office the span of virtually 1 full day combined.

The company American Residential Warranty suggested came out in a timely manner with correct parts and had a new ice maker installed in under 20 minutes! It works perfectly now! We will recommend Nelson's Appliance Company and American Residential Warranty to all of our friends and family. Thank you!

ARW answered my call, was able to find a reasonable priced company to fix my air conditioner. The company was efficient and professional. I would recommend working with ARW again and be a great referral to my friends and family.

Purchased our service in January 2020. 3 in 1 Bundle w/ Deluxe Advantage + other items. Issues and problems: Call to place a claim and you get placed on a continuous hold loop, when you get through after at least an hour on hold dispatch tells you that they have to transfer you to claims and puts to back in the loop. Once you get claims, they give you number, contractor details and date of service to contractors who don’t show up or provide details back to the company if they do show. ARW claims don’t return calls when the contractor gives a report back, if they are going to offer payout you have to continuously call every number they have to get any response.

Company call. Took all information to order parts for repair. Stated when parts arrive. Will come out for repairs. Broiler out in upper oven. Company gave good info locating serial number on range. Older range numbers are located on back in a slot.

Repair air conditioner. Service was great along with communication, problem. Completed and little time. When appointment was made someone sent out that day. Service tech arrived on time and completed the job in a very short time. I was very satisfied with the service and the job completion.

Replaced tv for newer model set up was easy with customer service help. Good style. Would have love a bigger screen but I'm satisfied with what I have. Keep up the good job in satisfying your customers and keeping them happy.

So far so good. I use the services to get my washer fixed and the service was exceptional. When I use the service more I will update my review to Express my further satisfaction with the services at that time.

The service person was very professional and explain everything And he was on a timely manner. Very polite. A good sense of humor. Even share some other things about microwave problems that they are giving other Customers problems with their microwave.

Had error signs coming up on thermostat and I called American Residential Warranty and they came out within a few days to fix the problem. Error message never came up again. Working with customer support was easy and they got what I needed to get done. Will always call on American Residential Warranty.

Yolinde was great in answering my questions and explaining the warranty policy. When ask what was covered in the warranty, she went down the list explaining coverage. In addition, Yolinde made me feel like a valued customer. I am considering using ARS for another house that I have.

I was serviced by professional each time. The service technicians was very nice. The technician provided me with knowledgeable information. I was told by technician why the dryer was not heating as normal. The dryer was tested after the completion of the job to make sure that the problem had been fixed. The technician asked if I had any questions or concerns pertaining to the work that had been done. I was very impressed with the interaction of explaining the original request.