
All Year Cooling Reviews
Ft. Lauderdale, FL
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About All Year Cooling
All Year Cooling specializes in installation, maintenance and repair services for residential and commercial air conditioning systems. It was established in 1973 and operates primarily in South Florida.
Visit allyearcooling.com- Professional and friendly staff
- High-quality workmanship
- Poor communication on service issues
- Frequent delays in service appointments
All Year Cooling Reviews
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Reviewed Dec. 26, 2017
I had a good experience with All Year. I had them repair my unit and the contractor they sent was great. He gave me the price which was a little high but I agreed and he did his job. He also did it well and on time.
Thanks again,
Tommy
Reviewed Dec. 14, 2017
Eight years ago, All Year Cooling & Heating installed my supposedly Top of the line, brand new, complete Trane AC system and clean air effects purification system in my home. Since that time, and during the first 5 years, my AC system has broken down at least a dozen times, blowing multiple capacitors, multiple hard starts, several condenser switches, an outside fan motor, one circuit board, two IFD charger panels, one filter/dryer, and the compressor. So, to say my top of the line Trane AC system is a lemon would be fair. My house has a split AC system, with the other side being a now 22 year old Janitrol (Goodman), which in the last 22 years, has required one capacitor, and three freon charges to top off the freon, which I was told was low. Nothing, not a single other part on the low-end unit has ever been replaced.
Now, my Trane supposedly has a 10 year warranty on parts, but every time I call All Year, they say I don't have a warranty and/or that it is expired. I reference my contract, and again, send them a photo, in which they say that even though the contract says I have a 10 year warranty, I failed to register my unit with Trane, and so, I have no warranty. My unit was registered immediately after it was installed. I contacted Trane, who verified that my info is in their system. Now, my contract says I have a 2 year parts and labor, 10 year compressor (with manufacturer Trane), and a 10 year on parts only from All Year. They say that the 10 year parts is no longer applicable. What they base this on, I have no idea. I can only believe that they are hoping I won't push the issue, and simply agree, and pay them full price to fix my AC.
Anyway, first, I was told that I only had 5 years, and not ten, on the parts. So I had to send them a copy of my contract, yet again. After that, I was told the warranty was no good as I failed to register the unit. I then told them that it was registered, only to get a reply calling me a liar, where they said my unit was not registered. I asked if they were being reimbursed by Trane for parts other than the compressor, and I was told no, that they were responsible for the 10 year parts warranty, and are not be reimbursed by Trane, to which I asked, why does the unit have to be registered if Trane is not paying for the parts and this portion of the warranty is from All Year only? This question went ignored, and they simply repeated the statement that I have no warranty, which I can only assume they are basing this on the fact they simply don't want to cover their end of the bargain.
I argued that ONE... I registered the unit, and TWO, even if I did not, the contract says NOTHING about registration being a requirement in order for the warranty apply. I was told that my contract supposedly CLEARLY stated on the back side of the contract that registration MUST be done in order for the warranty to apply.
Upon looking and reading the back of my contract it says NOTHING about registration at all. Not a single word. The warranty is clearly stated, with no asterisks or any language stating registration as a requirement. And again, why does registration with Trane a requirement for a warranty that is solely between me and All Year? Trane has NOTHING to do with this part of the warranty. They are not involved in paying for any portion of the parts, nor are they even required to be there. When I went over this contract with the salesman from All Year, he specifically stated that this 10 year parts only warranty was from All Year, and not from Trane, and how All Year stands behind its warranties, and are there for you when you need them and so on.
Anyway, they finally come out, and say I need a fan motor as mine is bad. Now, I am NOT an AC contractor, but I am a retired state licensed building contractor, who knows his way around electricity and even used to work for an AC company many many years ago. I know how to diagnose an AC unit as well as diagnosing electrical issues. Furthermore, I am well schooled in how motors work, and when I tested the motor it showed as good. The bearings were fine, the motor was not locked up, and the continuity was fine, and when I put electric directly to the motor, it spun, no problems.
So, the problem was not the fan motor, but instead, no electric being sent to it. When I traced the problem, I came to the conclusion that the problem was the circuit board. Now, normally, I would fix this myself, but I still have a warranty in effect and would rather use that, than go thru all the issues of fixing my AC myself. So I call All Year to have them fix my AC under my warranty. I had no idea what I was about to encounter.
When the tech first came out, and without pulling out any gauges or electrical meters, or doing anything other than taking the panel off and spinning the fan cage, he says my entire AC is old and not worth fixing, and wants to give me a quote for a complete new system. Wait...What? I advised him that my unit is supposedly a top of the line Trane, that I paid a lot of money for, and that it is only about 8 years old, and is still under warranty. He sheepishly asked if it was his company that installed it new, and I replied yes. Oops, was the look on his face. He then asked, knowing the answer, if I wanted to fix this issue and use the warranty instead of getting a quote for a new system. I told him, “Yes please”.
So, when he looks at it, he says I need a fan motor. Again, the tech did NOT break out any gauges or a meter, or do anything else... he simply opened the cover, saw the fan not working, spun it by hand, and said I needed a new fan motor. I questioned him, and told him my findings, but he insisted it was the fan. So, I figured I would simply listen to the "professional". Besides, I have a warranty for all parts, so of course, it will be cheaper to have them fix it... right? NOT!
The next day, another tech comes out, installed a new fan motor, and charged me $350 for labor only. WHAT? The tech was there less than an hour, borrowed my tools, borrowed my step ladder, and I removed the fan housing for him, as he seemed to have no idea how to do it properly. I watched him for a few moments, removing brackets that were not required for a fan housing removal, until I then grabbed my nut driver and asked him if I could show him a more efficient way to get to the fan motor. I removed the unit myself in less than 5 minutes.
The tech seemed impressed, and after I set the fan housing on the floor, I let him take it from there. The reason I was able to do this, was that when the unit quit working, I diagnosed the unit myself, and removed the fan housing and motor myself in order to test it. I even removed the squirrel cage from the motor, as I figured I would clean it properly before putting everything back together. This had the effect of when the tech removed the fan, everything just slid apart easily, and nothing was "stuck" or difficult to remove, and was quite easy in removing the squirrel cage from the motor, which I know can be an issue on fans with some time on them. So, when the tech repeated what I did the day before, it was not difficult or time consuming for him.
Anyway, when he was done, of course, surprise, just as I predicted, the AC still did not work. I again offered up the circuit board as the reason I had come to, and the tech finally agreed with me, and said that he did not have the part, and that someone from All Year would contact me the next business day, to schedule someone to come back out to fix my unit properly. When he packed up my original fan motor, I asked him to please leave it, as I wanted to keep my old parts. I was told that he HAD to take it and he refused to allow me to keep it. I wanted that motor, as I knew it was still a good motor, but he refused.
Anyway, the next business day, no one from All Year called as promised. I called All Year three times that day, and left messages on a voice mail, and talked to someone as well, and was told someone would call me back by end of day. No one called back. I called the next business day, and again had to leave messages. Finally, at the end of that day, someone from All Year finally called me back. And would you believe it, the whole "THERE IS NO WARRANTY" became an issue all over again. I thought this was all but settled, but nope. I went thru an entire repeat of the previous arguments of my warranty was only for 5 years, I didn't register my unit, my contract says I have to register, and so on.
After some time of back and forth, and once that is supposedly resolved again, I am told that they will replace my circuit board. For the labor only price of $300. WTH? Now, I looked up the cost of a new circuit board (Part # C800796P01) and was quoted prices from $49 to $69 for a BRAND NEW one. Used ones go for about $20 - $30. And that price is for an end consumer... not an AC company in the business, who should be able to buy it for even less than I can. And as for swapping it out, it took me less than 10 minutes to remove it and put it back, as it is held on my simple plastic clips and a harness plug. It literally just pulls off and presses back on. So easy a caveman could swap one out in minutes.
I would have thought that the labor charge I already paid in the amount of $350, would have applied to this, and just by the sheer embarrassment of getting it wrong the first try, taking four days to come back out, not calling me when promised, or promptly returning my multiple phone messages, All Year would have replaced the circuit board at no extra cost to me.
After all, I was charged $350 for labor only for changing out a part I did not need, and did not fix my unit. I suffered 4 additional days because All Year failed to listen to the customer or diagnose my issue properly the first time. I do not believe it is fair at all to change out part after part, without first knowing what is actually needed to fix my AC unit, and continue to charge me over and over again, hoping to eventually get it right. Heck, I could do that myself and save a fortune.
I called All Year because one, I have a warranty, and two, they are supposed to be professionals and know what they are doing. Seems to me, the warranty means nothing to them, and they have no idea what they are doing. Any idiot can continue changing out parts until they get it right. I called All Year because I didn't want just some idiot. I wanted my unit fixed properly, and fixed right the first time. That is not what I got.
So, if we review here, All Year Cooling & Heating, now wants to charge me a total of $750 for LABOR ONLY, for repairs to a unit that is still under warranty. They want to charge me this much money for an hours worth of work, just to change my circuit board, and for the labor to replace my fan motor, a part that did not need to be replaced. I can only guess that their warranty is a complete sham, as since they could not convince me that it was NOT in effect, or find some stupid loophole to get out of honoring this warranty, they instead, jack up the price of their labor, and roll the cost of the parts into their super high labor charge, in order to not really cost them anything.
I contacted several other AC companies, and asked for a quote to replace my circuit board, and gave them the part number of the board. Almost all of them stated that my cost would be the cost of the service charge plus parts. I got quotes over the phone of $89 plus the cost of the part, $150 for parts and labor, and $39 plus the part, which included a complete inspection and cleaning as well, since they were running a special. Mind you, these are AC. These are companies that did not make a fortune on me with installing an entire new AC system with only a few years earlier. These were all companies that I have NO WARRANTY with, and just cold called. The company that I supposedly have a warranty with, is by leaps and bounds, the most expensive. All Year thinks $750 for labor only for swapping out two parts that take less than a single hour total, is completely fair. Am I wrong in thinking I am being taken advantage of here?
And, for the record, as I stated above, my unit, my 8 year old, top of the line, most expensive Trane unit that I bought from All Year, brand new. This AC system has been plagued by problems since the day it was installed by All Year. It broke down multiple times. When my compressor blew up, I found out, after contacting Trane, and bringing in another AC company, that the reason my unit was blowing capacitors every 2-3 months, and required a hard start, and eventually blowing up the compressor in its 4th year, was due to improper installation. What happened was whoever installed the unit, allowed metal filings to get into the copper line, and clog the filter/dryer, which caused the compressor to have to work REALLY hard every time it started up, thus requiring a hard start just to get going. After only 4 years, the compressor couldn't handle it anymore and it blew up.
And why was this not caught by All Year? When they installed the unit brand new, and I paid them in full, and they left, later that same day, the unit quit working. It blew the capacitor on its very first day of use. A brand new, one-day old unit, installed by All Year... broke. It took them 3 days to get it running again. Then, when they installed the hard start, it finally worked. However, every 2-3 months for the first 2 years of my parts and labor warranty, I would have to call All Year out to fix the unit. And every single time, I would ask why this was happening. I was told they had no idea and to not worry about it, as the warranty covered it, so why should I care.
I replied by stating that this may be okay for now, but what about when the warranty was up? I was given no answer. And when my 2 year warranty was up, I bought capacitors and hard starts by the case, and every 2-3 months, I would replace them when my unit quit working. This ticked me off, but what could I do? All Year didn't seem to care, and I wasn't about to call another AC repairman to fix a unit that was still brand new and under warranty. I simply lived with it. This problem persisted until the day the compressor blew up. Completely destroyed itself after only 4 years. I knew this was not right, but what could I do. And when it was replaced, (NOT BY ALL YEAR as they wanted over $1,800 to fix it - labor only), is when it was found out that the installation by All Year was improper.
It was discovered that when All Year installed the unit new, and cut the old lines from the old compressor, metal filings were left in the copper line. This caused the filter/dryer to clog, which put a huge strain on the compressor every single time it started up. So much so, that hard starts were required in order to just get the unit running. And when the compressor was replaced, this issue was discovered, the line was unclogged, the inline filter/dryer was replaced, and I never had to use a hard start ever again, and the unit never blew another capacitor. For the first time, no thanks to All Year, by AC was running properly and not killing itself every time the compressor kicked on.
Why was this not fixed by All Year? Why, after coming out for the umpteenth time under the first 2 year warranty period, and my questioning over and over again, what was wrong, did ALL YEAR not try to determine the actual issue and fix it? The answer is easy. It was too costly and/or the techs had no care to even bother trying. It was easier and cheaper to simply replace the capacitors and get thru the 2 year warranty and be done with me. After that, it was on my dime, so who cared. And of course, every time I would call in, All Year would send a different tech, so no one ever really bothered to see the pattern here, or get interested in helping fix this once and for all.
So, here I am. All Year has not called me back. They refuse to acknowledge my 10 year parts warranty at every turn, appear to be charging me incredibly high labor fees to offset the cost of the parts warranty, so that my warranty is really no warranty at all. Am I being taken advantage of here? Is this really seem fair? Is this what is to be expected from an honest AC company? Does it appear to anyone but me that my warranty seems to be no warranty at all? Any and all help is greatly appreciated. As it is now, I no longer feel I can trust All Year Cooling and Heating. They seem more interested in money money and more money than they do in upholding their warranty or actually taking care of their customer. What do you guys think?
Reviewed Dec. 14, 2017
My friend had her air conditioner put in by All Year and she recommended them to me. I had a total replacement of my air conditioner. The rep who I spoke with was wonderful. He didn’t try and sell me anything I didn’t need. He didn’t try and upgrade me to some bigger unit as well. He just explained to me what I needed, and it was comparable to what I had. He was an all-around great guy. He stayed on top of it if I had any problems because initially, I had to have some of my ducts sealed because it was leaking water from the old air conditioner and onto the floor. He was tremendous.
The installers who came were great, too. They were professional, courteous and kept everything neat and clean. They wiped their feet and kept the door closed. It was indeed a great experience. After the service, I'm not slipping in a puddle of water anymore. It's negligible but I appreciated the wonderful service. Someone also texted me and told me that everything was going to turn out okay because we failed my first inspection from the city. All Year came right back out and fixed everything the city needed to be fixed. If others are looking for a good unit with courteous service and follow-up, they should go to All Year. I'll definitely recommend All Year.
Thank you very much for your review and I'm glad that each experience with our team members was a positive one! Please reach out if you have any other questions or concerns.
Thanks again,
Tommy
Reviewed Oct. 22, 2017
We called All Year when we had an issue with our AC at the office. Everybody was very nice and their technicians came out quickly. It was right after the hurricane, so the response time was great. We got a new unit and it was wonderful. If I ever have an issue at my own home, I'm calling them.
Debbie,
Thank you for your review! We're glad that everything is up and running again after the hurricane and please reach out if there's anything else we can assist with.
Thanks,Tommy Smith
Reviewed Oct. 9, 2017
We've been using All Year Cooling for years and they were amazing. All I can say is great things about them. My daughter was getting married on a Saturday and Monday before that the air conditioning started not working. I had everybody in my house because she was getting ready there and Sunday I had a gathering of like 60 people.
All Year Cooling came on Monday twice and they sent the expert on the thermostat and the expert on the docks. They would come on some days twice because they realized the importance. Finally at Thursday night it was decided that there was no other option. We were all talking directly to the owner. We had his personal phone. My husband was talking to him and it was decided that a new unit was going to be installed and that they were going to push somebody else. The next morning they installed the new unit and the wedding was saved. They really understood the crisis that we were at.
First, congrats on the wedding! And second, thank you for taking the time to submit a review. I'm happy to hear that everything worked out for you. Please reach out if you need any further assistance.
Thanks again,
Tommy Smith
Reviewed Oct. 7, 2017
All Year Cooling is fantastic. They serviced our five-year old air conditioning unit. Their guy was here a month ago and he changed a little thing in it that wasn't functioning. He's an awesome good guy with a great attitude and was in and out in half an hour. My wife was impressed by their great service. She has actually called the owner on his cellphone and he picked up. We have already recommended All Year to our friends.
Thank you for your review! We're glad to hear that your service was a good experience and also thank you for your referrals, we really appreciate it! Check out our Cool Cash Rewards Club on our site and you can be rewarded for your referrals too. If you have any questions please reach out to me.
Thanks again,
Tommy Smith
Reviewed Oct. 6, 2017
My neighbor had a great experience with All Year Cooling so I went with them. I have two units in my current home, which I use all the time, and another unit in my mom’s home. The reps I’ve interacted with were excellent. They responded and kept checking to make sure that a representative was on his way to the house. And we really enjoyed that I can reach the owner if I have any questions or specific needs. The team that worked on the installation was great too. Now, my house is more efficiently cooled. All Year Cooling have excellent service and good prices and I always recommend them.
Thank you for leaving a review! I'm so happy to hear that each interaction has been a positive one. Please reach out if you need any further assistance.
Thanks again,
Tommy Smith
Reviewed Oct. 4, 2017
All Year did a good job with my neighbor so I gave them a try. I needed a repair and they were the only one who responded the same day to send somebody out. I called customer service to set up an appointment and the repair guy was fine. The repair was done correctly the first time, so I couldn't ask for anything more.
Thank you for your review! We're glad to hear that your repair went well. Please reach out if we can be of further assistance.
Thanks again,
Tommy Smith
Reviewed Sept. 30, 2017
All Year Cooling and Heating installed our new air conditioning unit. The sales reps and the installation team were very nice and professional. After hurricane Irma, we came back to a broken AC unit so we called it in and All Year tried to do whatever they could as soon as possible. They repaired the unit.
Thank you for your review! We're glad everything is up and running after the Hurricane as well.
Thanks again,
Tommy Smith
Reviewed Sept. 27, 2017
I've used All Year Cooling for years and my experience has been great. Their representatives were kind and courteous and the installation team was fine. I would recommend them.
Thank you for taking the time to submit a review!
Regards,
Tommy Smith
Reviewed Sept. 26, 2017
Three years ago, our air conditioner went out the day before Christmas Eve. I went to the phonebook and picked All Year Cooling and Heating, and it turned out to be the best thing I’d ever done. They came out on Christmas Eve and installed a new air conditioner. The one we had was 17 years old and we were low on finances at the time. They carried the note for us and no interest for a year. Then they came back out on Christmas Day to check a small leak that came up. We've referred them to eight people in our community because they were so good. The sales reps were very polite, kind, fast, efficient, did a great job and knowledgeable about what they were doing. So, I’ve had no complaints with the whole company.
My house stays cool all the time and I haven’t had ups and downs with it, so we’ve been pleased with the unit. The owner is very polite. We’re impressed that he points out in some of his brochures that if you aren’t pleased, you call him directly which most owners don’t do. He gives you his number that if you need to talk to the president. They do follow-ups on their work and on their people. If everybody conducted their business like All Year Cooling, we would have a lot of good businesses. The experience was perfect and it couldn’t be better.
Thank you so much for the review and thank you for trusting us with helping your friends and family! We're glad to hear that your unit is still running well. As always, please reach out if you have any questions.
Thanks again,
Tommy Smith
Reviewed Sept. 25, 2017
All Year Cooling was a great company. I searched and a lot of companies came to the house but nobody gave me the prices All Year gave me. I got Trane A/Cs with nice high SEERs for under $7000 for two and everybody else was giving me prices at $5000 each. They also had a promotion where if you recommend someone they would give you $100 bucks. That’s a good program they have.
The service was done very quickly and professionally too. Then when I had a little problem with something, I called them and they would have sent somebody even in a big storm. I told them to send technicians in the morning instead which they did and they took care of the problem. They seemed like they knew what they were doing and were very pleasant and easy to work with. They also have a nice warranty. They gave us two years for parts and labor and they gave 10 years on the air conditioner for the company.
Thank you very much for your review! We're happy to offer the lowest possible prices because it gets HOT in South Florida. I'm glad that you find benefits in each of our programs and we are thankful for your future referrals!
Thanks again,
Tommy Smith
Reviewed Sept. 20, 2017
I worked in the industry and I heard about All Year Cooling & Heating from one of my colleagues. The reps were very knowledgeable and friendly and I’ve had the unit for about three weeks now. Since having my unit installed, everything has been working well.
Lenny,
Thank you for taking the time to submit a review! We're glad that everything is working well and that your experience was a good one.
Thanks again,Tommy Smith
Reviewed Sept. 4, 2017
The person who repaired my AC unit said that All Year Cooling could give me a better price on a new system. He knew they had a good rep. They came here and they gave me the price I wanted on the air conditioning system. They said, "Go, fine. As long as you pay cash, we could do it." The new unit works much better and is more efficient than the 10-to-12-year-old unit. The electricity bill went down a little bit. I've had them come twice a year to maintain and service the unit. Clive, one of their repairmen, as well as their installation team, is very good. I'm very happy with them.
We're glad to hear that your unit is running more efficiently and that we were able to offer that lower price. I'm happy to hear that you also have our preventative maintenance plan, that's very important here in South Florida!
Thanks again,
Tommy Smith
Reviewed Sept. 3, 2017
I was having a whole replacement done, including all the ducts, and the estimate was not ridiculously high and good enough for them to make a reasonable profit. The man who came and did the job was pretty quick and efficient and he did a good job of it. I had dealt with some other people for estimates and I couldn't believe the efforts All Year Cooling went to. Then, the installers showed up at eleven o'clock. Half of the day was gone and I thought there was no way they were going to finish it that day but they loaded up the truck at five o'clock and were gone so I was quite pleased.
They also stayed true to the estimate, except for the add-on I discussed with the installer and authorized. It was an option for a black light to kill bacteria in the system. It costs almost 100 bucks and I negotiated it with the installer, although the man who gave me the estimate came around in the middle of the day while they were putting the system in. Afterwards, I had an issue that was under warranty and they came and took care of it immediately. Then I've also had them back for a service and I'm very pleased with them. I've already recommended All Year Cooling to friends.
Thank you for your review! We're happy to hear that everything ran smoothly and now you're keeping cool! Please reach out to me if you have any questions.
Thanks again,
Tommy Smith
Reviewed Aug. 29, 2017
Called Sunday afternoon. Scheduled appointment for Monday 9am-1pm. Office called at noon to say tech was running late. New time of 1-2pm. At 3pm called office to see when tech would arrive? Office called back and stated tech had another stop before me and new time of 4-5pm. At 6:30 we went to dinner and rented a hotel. Office called at 7:45 and stated they were running behind. Tech had another stop before me and would arrive at 9pm. Told All Year Cooling Serena no thanks! Wasted day! Calling another company! Very poor company!
Reviewed Aug. 24, 2017
I had All Year Cooling replace an AC unit. They came right away. They were very quick and was done within 24 hours. The sales rep was very good, wonderful, and excellent. Their installation team was very good, efficient, and professional. And they made sure it works before they left. Everything's just fine.
Paul,
Thank you for your review! We're glad to hear that everything is working well and that you had a great experience.
Thanks again,Tommy Smith
Reviewed Aug. 23, 2017
The price was the most important reason why I used All Year Cooling. The second thing was when I spoke to them on the phone, I enjoyed talking to the person who gave me the quote. He was very knowledgeable and if I had any question and he didn't know the answer, he immediately said, "I don't know the answer. Give me one second," and then came back with an answer. I'm also a general contractor and they did better than what I would have done replacing the unit. Also, when the guy was about done installing the unit, he realized that he didn't bring the free thermostat with him. I told him not to worry and that I already had one which works fine, but within an hour after he left, another AC guy came with a thermostat. He was en route to do another install and he had a thermostat in his truck and dropped it off. Another hour after that, another guy came over and installed it. I was impressed with how professional these guys run the company.
Rob,
I'm happy to hear that everything worked out well. Sounds like our guys were really able to help you out! Please let me know if we can be of further assistance.
Thanks again,Tommy Smith
Reviewed Aug. 3, 2017
I don't know how this company is still in business. I spent over 4K for new unit and they have been out 4 times and wasted my time and money because the unit is still under warranty and they refuse to just fix it.
Reviewed July 22, 2017
All Year had much more reasonable in price compared to others and their sales rep was great. He lived up to everything he said he'd do including the warranty. I've had them out once for it and they were here right on time. They also come out every year and check up like they said they would with the maintenance call at no charge. But the installation crew that first came was the worst. They were a bunch of foreigners who couldn't understand what I was saying and they only did what they were gonna do. But All Year rectified everything, sent out another crew and it was done properly. It's all good and this unit is better than the one I had before.
Thank you for your review and we are happy to hear that you received great service all around. We hope to continue serving you in the future and if there is anything I could assist with please let me know.
Thanks again,
Tommy Smith
Reviewed July 15, 2017
I had a bad experience with another air conditioning company. My friend had used All Year Cooling and he said they were very good. So I had them replace my air conditioning, and they provided me with a unit and the installation went well. The installers did exactly what they said they were gonna do. I've had the unit for a month now and I'm very happy so far.
We love hearing when another customer refers us and we're glad that your service went well. Happy to hear that you're keeping cool!
Thanks again for the review,
Tommy Smith
Updated review: July 31, 2017
Since my complaint about All Year Cooling and since my husband has been dealing with the owner of the company, All Year Cooling has been excellent in trying to resolve all our issues on the 4 air conditioner units that we had them install for us.
We are grateful to All Year Cooling to making things right. They have come out many many times to help resolve the different issues. They have been very helpful in making sure things are working well, and they have proven their full support an desire to resolving all the issues that we have encountered. We praise their owner's commitment to his customers satisfaction, and they were even nice enough to upgrade one of our outside condenser units by 1/2 ton, without charging me any additional amount, to try and ensure the proper cooling of the home,
We think all the issues have been resolved, and we are currently waiting for the building departments permit inspection and approval.
We are grateful to All Year Cooling in making such a strong commitment to making sure the installation job is done and working correctly and that their customers are happy and satisfied.
Thank you Tommy and the rest of the All Year Cooling Team for your help in resolving the issues. We are grateful that you take pride in your company and stand behind your company's work.
Original Review: July 10, 2017
Salesman Joe had us convinced this family run business was fabulous so we got 4 ac units. What a disaster. They never connected duct work. They never replaced the box under the handler. Our old ac worked better than the new one. I had to miss 7 days of work to continually be here to explain the problem. I had to explain return vents were not working. They had the air handler all messed up. Mark kept trying but no one knew what they were doing. I learned more on YouTube and had to teach them. I would not recommend them ever to anyone. I have before and after pictures.
Reviewed July 2, 2017
All Year Cooling's owner was so nice. We had fantastic interactions with the sales reps. Everything was excellent. They were very knowledgeable and professional. They were also able to answer all our questions. The installers showed up on time and they installed everything. They also cleaned up after themselves.
Randy,
Thank you for taking the time to submit a review! We're so happy to hear that everything went well and that you're keeping cool. If you have any questions please reach out to me.Thanks again,
Tommy Smith
Reviewed June 28, 2017
Ok, so I don't write very many reviews, but I felt that I need to this time so here goes. Long story short I had an A.C. company come out to do my yearly service and they said my Freon was low even though it was blowing cold. So I had them add and paid and they went on their way. 2 weeks later A.C. explodes. I found out that they put the wrong gas in the system and it caused a pressure build up, which caused the explosion of my AC System. I called ALL YEAR COOLING at 9:30 PM, left a message and figured I would hear next day, but got a call 2 mins later, talked to representative and he said I would have someone at my house at 10. Next morning 10 am, I get a call from the guard that AC is here. That's a great start.
They tell me what I need, undercut the 2 other bids I got by 750.00, and schedule for same day install. I cannot express how grateful I am for a company to be here in South Florida that can not only be trusted, but can back up what they do with excellent work, great people, great products, and the BEST... GREAT SERVICE. I highly recommend this company to anybody in need of any and all AC needs. They far surpassed my expectations. Thank you to ALL YEAR COOLING for being a standout and stand up company!
Thank you so much for taking the time to submit a review and thank you for the kind words! We know how frustrating it is when an AC goes out and are happy that we were able to offer you same-day service! Please give me a call if there is anything else we can help you with.
Thanks again,
Tommy Smith
Reviewed June 17, 2017
All Year Cooling did some checking up on my unit. Overall, it was very excellent. The tech showed what he was going to do and then he did what he had to do. He also told me what follow up I needed to do with the system. When I rescheduled the service, I called on another person for doing the same job at $25. But, All Year Cooling did a good job for the $49. It's better as far as the last service at the time.
We're happy that your system is working well now. Please reach out to me if you have any concerns or questions and thank you for your review.
Regards,
Tommy Smith
Reviewed June 16, 2017
I went to the Better Business Bureau and a couple of other sources. Amongst others, All Year Cooling appeared to be worth looking at. They respond quickly and have good communication while other providers called me three days later. One guy came out and he's very personable. He gave us the estimate and we signed up right away then they were here the next day to put it in. They subcontract their installations and we have the unit for probably a month now. The salesman was excellent and so was the installation team. When they left, it looked like nothing had happened. They were immaculate. I've always been cool but now I'm really cool since the unit was installed. Overall, they're responsive, professional, courteous and clean.
Thank you for taking the time to submit a review. We're happy to hear that your experience was great from start to finish! If there's anything I can help you with please reach out.
Thanks again,
Tommy Smith
Reviewed June 10, 2017
Our air conditioning unit was dying slowly in its five years of existence. Everything leaked so it was time to replace it. Five years ago, All Year Cooling responded to our request for a quote on a replacement AC unit. I also felt comfortable with the recommendations of people that had used them before. Both the brand that they carried at that time and the features that it had were some of the reasons I chose them. The air conditioning unit has higher efficiency since it has been installed and the dual compressor has reduced my electric costs considerably.
The people at All Year Cooling were also friendly, cooperative and they gave me the information I needed. They performed the installation as advertised and they stayed with me for six months to get it to work right because it was the newest version of the top of the line Trane dual compressor unit. Everyone was learning how to manage it while I was going through the experience with them. The installers were also very professional and did a fine job. The owner of All Year Cooling has been a man of his word, even though there were times I had to beat up on him to get what I needed. The company always came through and did what they promised. Overall, they've been reliable, honest and they live up to their commitment.
Thank you for your review. We're glad that everything worked out and that you now have a more efficient unit. As always, please reach out if I can help any further.
Thanks,
Tommy Smith
Reviewed June 8, 2017
I liked the price that All Year was offering with the tune-up so I went with them. The rep that came over was awesome. I asked him all kinds of silly questions about the air conditioning unit and he answered them like they were just common questions. He was very respectful and nice. He sat down and explained different things about the unit 'cause I have two different brands and we just talked about getting a new unit.
All Year Cooling was very prompt and professional. And even after the gentleman left, someone tried to touch base about how good the rep who came over was or what the service was like, so I felt they followed through with it, too. I've heard of other air conditioning companies where the people hardly talk to you. But this guy was very informative about things that probably are now saving me money on my electric bill. Overall, it's been a pleasure dealing with All Year Cooling.
We're glad to hear that our lowest possible prices were able to assist you in getting that unit up and running. Please let me know if I can help any further or if you have any questions.
Thanks again,
Tommy Smith, President
Reviewed June 5, 2017
I looked All Year up on their website. Then I had Air Around the Clock and All Year come here to give me an estimate and All Year gave me a better estimate. However, we got a 4 Ton originally and then we went to a 3.5 Ton but it was the wrong size. I’m here 37 years. This is my third air-conditioner and I knew that they made a false adjustment. I explained to them that the carpenter ran across the ceiling with the wrong size. They made a forced attachment that came out, that’s why they thought the carpenter was right. They told me it didn’t matter but it did and they changed that. But then I had to pay an extra $500 because I was right.
We had the unit installed on April 4th, which was a bad day. One of my cats was having a seizure and my car was in the shop so I couldn't even bring her to the vet. Their installer, Patrick said he would take her, but then General Motors ran the car right back to me. Patrick and his crew were fantastic. I'd give them 100%. He said he’s gonna send the best people and evidently he did. They did everything excellent. However, they never changed my air handler and it was the first air handler ever put in this house.
I had two carriers put in besides the one that wasn’t in the house and the air handler should’ve been changed because it was the wrong one. Then they took everything out. They redid the work and did everything correct. I’ve seen a big difference in the house. It stays cold and shuts off during the day. The other one would run continuously anywhere from 12:30 to 8 o’clock at night. It would stay at 80 till I could get it down. This one I set it at 77 and it shuts on and off. It’s fantastic. I’m sure I’m gonna save a lot on my electric bill.
It's hot air rating is 17 SEER instead of 16. That alone, I could save $150. I can’t get lower than 13 SEER but 16 was what Air Around the Clock offered. Mostly air-conditioners was 16 but the York was 17 so that’s why I took the York. They really don’t get a good rating but he guaranteed me that they corrected their problems over the years and for the last 5 years there have been no problems with this one. Plus, I got two years instead of one-year warranty and I got 10 years on the parts so there's no problem.
The only problem I had with them is the company did not return call. I actually had to call Tom, the president. That was because I couldn’t use the air-conditioning since the duct that I had was a 12x30 and they didn’t bring the correct one. Plus it goes outside, not inside the unit. One of their employees told me that she ordered a duct that would ship in three to five weeks but I wasn’t gonna use the air-conditioning without a filter. Then I ordered the correct duct on Amazon and only went four days without an air conditioner.
Matt, one of the guys that looked at the duct work, said I had to get Tom to pay me $89.99. He also said that the duct I ordered saved the company a lot of money because it would have cost anywhere between $100-150 and it wouldn't have been here till five weeks. The rep had initially told me to call her if I have a problem so I called and left a message but she didn't call me back. So I got in touch with Tom and as soon as he heard about it, he sent me a check right away. That's the only problem I had. Other than that, it’s fantastic. Unit runs good.
I’m very pleased with Tom. He also gave me his own phone number. I really appreciate him doing that and although I don’t like calling him, I had to call him and text him twice. He texted me back to say he was on dispatch but he would get right back to me. Then the last time I used it, I told him what a great job they did and that everything is running great. Then he sent me back a text which I still have saved. It said, “Thanks for your compliments and we’re here to always help you and glad that you’re happy.”
Thanks again,
Tommy Smith
Reviewed June 1, 2017
5/31/17, Mario came to condo, gave quote, went to condo management office, etc. Advised him I was getting other quotes, they were $600 higher. 6/1/17, @ 11:17 a.m. Patrick, installer, arrived with partner. Installation completed by 3:00 p.m. Mario, Patrick & the second installer, as well as the office staff that contacted me, were very nice & professional. It is hard to get this kind of service these days! Great price, Great service & Great Cool Condo!!! Thank you & I have already recommended All Year Cooling on my Facebook page! Feel free to put me as a reference! :)
Thank you so much for the kind review. We're happy to hear that we were able to offer you the lowest possible prices and great service! Please let us know if we can be of further assistance.
Thanks again,
Tommy Smith
Reviewed May 26, 2017
The first where I heard about All Year was through DonorsChoose. My fiancé is a teacher and she was doing a campaign. I donated to some of it and All Year covered the rest of it. Then they happen to do a friend's house. He liked them and I've switched to them myself. We had a couple of incidents where we knew it was time to replace the air-conditioner. Their sales representatives are always very attentive. Also, I text the owner when I need something and he's very thorough and gets back to me ASAP. I wasn't there when they installed. I just opened up my garage door, they went in and did their thing and I came home to a new air-conditioning unit. Since having the unit installed, it has brought my electric bill down. It's also nice to have a reliable unit. I use them for my property management company as well. All Year is a great company that does really good work. They're hands down amazing.
We're happy to have been able to assist your fiance with her project and thank you for giving us a try! I'm glad that the install went well and hope that you're feeling and seeing the benefits in your electric bill too. Please reach out if there is anything I can assist you with!
Thanks again,
Tommy Smith, President
Reviewed May 25, 2017
Someone that I was friends with use All Year Cooling and Heating and I chose them for their professionalism. They also arrived when they said they were going to and didn't push me into anything. They gave me information and they were very informative. I called to speak about the payment plan or how I could make a payment and I spoke to one of the owners who was very friendly. It was a very comfortable conversation and I didn't need it but they offered a payment plan and different ways to pay. The salesperson who came out and looked over everything was the same.
In my experience, unfortunately, when someone comes over, people bash other people's work done but they didn't. They were very honest with me and said that whatever they did last summer was done correctly. It's just that my unit was old. That was nice. They were very professional and courteous about the people who had come out prior to do some work. You don't see that very much.
Also, the new unit installed was fantastic. Our bill went down because we don't have an old air-conditioner trying to maintain the house. The nice thing was they called a week later to follow up and make sure everything was good. They're extremely trustworthy. They say they're a family company and they definitely are. You expect things to happen but the nice thing is that when they do, they're taking care of you. It's very expensive and I'm spending a lot of money but they understand that. I really believe that if something went wrong, they would have been on their toes, they would have come back and corrected it. They have an amazing service and friendly people.
Thank you so much for your review. We're glad to hear that we were able to get a good payment plan in place for you so that you can keep cool! Please give me a call if there is anything further we can assist you with.
Regards,
Tommy Smith, President
Reviewed May 11, 2017
I've used All Year almost 10 years ago for another property that I owned. Recently, I had an appointment within a day or two of me calling. The salesman was kind enough to have the unit installed. The two gentlemen that did the install were professional, friendly and timely. The only thing I want is to follow up the permit that was filed. I’m assuming they’ll send that to me. But the new unit is working fine and overall, I’m totally satisfied. I would recommend them.
Thank you for your review. We're happy to hear that your installation went smoothly. Please reach out to me if you have any questions or concerns.
Thanks,
Tommy Smith
Reviewed May 7, 2017
We saw All Year Cooling's advertisement online. We needed a new unit at the time so we went with them, and the price, as well as the customer service were great. Spoke with the owner and he was knowledgeable and friendly. Everything was wonderful.
Thank you for taking the time to submit a review. We're glad that you were able to receive great prices and quality service! Please reach out if we can help in any way.
Thanks again,
Tommy Smith
Reviewed May 3, 2017
All Year Cooling was phenomenal. They came in, I asked them to do something and they went far and beyond what I expected with no arguments. I tipped them well and I called the owner and told them they're lucky to have those guys working for them. It's an incredible experience and everybody should use them.
Thank you for the kind review! I am happy to hear that our team went above and beyond for you. Please, don't hesitate to reach out if there is anything else we can help you with.
Thanks,
Tommy Smith
Reviewed April 27, 2017
I have had my All Year Cooling unit for a couple of months and it's quieter than the other unit. It went fine with their sales rep. They were very thorough and knowledgeable. I felt like they chose the best unit for me. Also, the installation team was fast. They were clean, very helpful and instructional.
Richard,
Thank you very much for the review! We're glad to hear that everything went well and that the unit is performing better than your old one. Please, let us know if we can be of further assistance!
Thanks again,Tommy Smith
Reviewed April 26, 2017
I had a very bad experience with All Year Cooling. They brought me a dented, damaged air conditioner the first day. It must have been dropped. There were two men who came to install it and I was not satisfied with the way they installed it. It was so unprofessionally done, like a 5-year-old installed it. I complained to the company and I held back my check until they took care of it. Then finally, I got a brand new, undented unit. Two different men came in to install it and they did a very good job. But I got charged $45 extra because All Year had a nonpayment on their check so they bounced it back to me. It cost me $30 from my bank to put a stop payment so I ended up paying $75 extra on my bill. But I was satisfied after all the aggravation and fighting I had to do.
Reviewed April 12, 2017
All Year is local for me. I've been using them for a long time. There were two things that really were important to me. First is the service. What I find about them, they're very honest and very prompt. Second is the price. They were always in line with the other people. They were usually, if not lower, the lowest.
As you get older, you rely on people and in my later years I find that it's very comforting to have somebody that you can believe and trust in. I have never had a problem with them telling me that they're going to do something and not do it or be there at a certain time and not be there, which is unusual today with some companies. I just need peace of mind basically and that's the only kind people that I'd be able to deal with. Tommy Smith had recommended a unit and that’s the one that was put in place. He told me, "Tom, this one will be more energy-efficient and you're going to be very pleased with it. You're going to get a payback on it." I've noticed when I put all my previous bills together, I saw about a $25 energy savings per month. It was more efficient. The unit that they took off had been running for 13 years and was really old but we're very pleased with this unit.
The way that they do things, the way that they follow-up on this installation and doing the permit and all, I couldn't have asked for anything better. Personally, a lot of times I think they totally went out of the way of doing things. It makes you feel more comfortable. I feel real good about the company. There are very few presidents and owners of companies like Tommy Smith or Tom Smith. They go back a long way and I find them very reliable.
Thanks for taking the time to submit a review! We're so happy to hear that you're noticing your unit being more energy efficient. Please let us know if there is anything else we can help you with.
Thanks again,
Tommy Smith
Reviewed April 11, 2017
Our old air conditioning unit broke down. We had already spent money on that air conditioner last year and it was going to be more money this year. So, since our neighbor had such a good experience with All Year Cooling, we decided it was time to go ahead and bite the bullet and put the new unit in. Also, at that time, All Year was running a special. It was a call out and the technician gave us a choice and said there would be no charge if we decided not to do the repair. They came in the next day and put the unit in. The installer was very good and knowledgeable about what had happened. He was a very kind person and I didn't feel any pressure. So, that helped because I back away if I'm pressured. It's a turnoff to me.
With the new unit, we are able to run the air conditioner at much higher temperatures and still achieve a very comfortable setting. Plus, it's going to be very efficient. I went from an 8-SEER to a 16-SEER so we will be seeing that reflected on our electric bill as well. It's going to be more than a few bucks because they charge you when the unit comes on and hits the circuit, and this ramps up. The only thing was the technician didn't leave a filter in the AC the day he left, after finishing late at night. I called the next day and spoke with the owner and he had someone come by and bring more filters. The problem was resolved and I've had no other issues so I've been very happy so far.
I'm happy to hear that everything was resolved for you and thank you for giving your review! We hope that your unit is running smoothly and please reach out if we can be of further assistance.
Thanks again,
Tommy Smith
Reviewed March 9, 2017
I've had my unit from All Year for about 4 days, and it's more quiet than my old unit which was 18 years old. The sales reps were very nice and the laborers who put it together were very polite and professional. However, it is too soon to tell if it will lower my electric bill.
Thank you for your review! We're glad the new unit is running well so far and hope you see that return in your energy bills.
Thanks again,
Tommy Smith, President
Reviewed March 7, 2017
My original air conditioner was put in in 1990 and it lasted 27 years. I knew I was going to have to replace it this time of the year rather than wait for the summer because I could only push it so far. It was on a Friday that I got an estimate, and I got a second estimate from Sears which was absolutely outrageous. So Saturday, I called up the salesman from All Year and I asked him, “Give me your best price. Can you arrange financing?” The purchase price was $3,240 and he offered me a three-year, interest-free at $90 a month.
I was very satisfied until it turned out that the program that they put me with had a minimum of $3,500. When I got my first statement, it showed that the purchase price was $3,500 rather than $3,240. I contacted the owner and they issued me a credit through the finance arm to bring it back down to $3,240. However, my payments instead of being $90 a month started out at a $123 a month. I made my first payment, and now I understand they based monthly minimum payment on 3.5% of the outstanding balance, so my next monthly payment is supposed to be somewhere around $115. In other words, the deal that I was supposed to get which was $3,240 at zero interest is deferred interest. I had to go back and forth with All Year. They never fully satisfied the fact that I have a contract with them, which says $3,240 at 0% interest.
I grew up in the plumbing, heating, and air conditioning business, so I know what’s going on. The installation was done properly and the mechanics were excellent, so the work and the equipment that they provided was what I agreed to. The screw up was with regard to the payments and how that was handled. The owner of the company was not nice, while everybody that worked was nice.
Reviewed Feb. 9, 2017
We went with All Year Cooling due to their customer service, and we've been using our unit from them for 15 days now. Overall, All Year is an outstanding company, and I would highly recommend them to anybody. The salesman was good, and anyone can check the manager or the owner any time of the day, 7 days a week.
George,
Thank you for your review! I'm glad that the service is going smoothly so far and if you have any questions or concerns please reach out to me.
Thanks again,
Tommy Smith
Reviewed Feb. 8, 2017
About seven years ago, I installed a complete air-condition unit in my home through All Year Cooling and I got a good service so I used them again. Now I had two units installed. My daughter dealt with the installer and the salesmen and they were very prompt in trying to help and trying to match the older prices that I had and given me something that I would be happy with. I had the owner calling me because I was trying to get a good price on the two units and it was good customer service. I've given the wrong credit card and he was able to change it. The service is very likable and I wish everybody was like that. I get good supply all the time and I even had the warranty with them.
Vivian,
Thank you for your review! I love getting to work closely with each of our customers to ensure total satisfaction. Please reach out to us if you ever need any assistance or have any questions!
Thanks again,Tommy Smith
Reviewed Feb. 4, 2017
In a nutshell, it was an excellent experience. All Year Cooling is a great company. They were excellent in aspects such as appointments and callbacks, and they call ahead of the appointment and let us know they’re coming. After the appointment, they call us to see how satisfied we were. I had issues and problems and they resolved them. They never batted an eyelash and they did everything they said they were going to do from the beginning to end. I was very satisfied. More companies should do business like that.
Mark,
Thank you for your kind review. We're happy to put the customer experience first and I'm glad the issue that you were having was resolved quickly. If you have any questions or concerns please reach out to me!
Thanks again,Tommy Smith
Reviewed Feb. 1, 2017
Our AC has been with us for 17 years and because we're Canadian and we're snowbirds, we're afraid it might stop during summer time. We knew we had to change it in the long run so we did this year. Some people in our building who had business with All Year Cooling told us to call for an estimate. We had some made by a few companies and they had good prices but we were afraid with All Year Cooling because of the not too many good reviews that we had read. Finally, at around Thanksgiving, we received an email that they had a promotion and they seem to have better reviews so we made an arrangement with them. So we're never without an AC and I would recommend them.
Louise,
Thank you for your review and for choosing All Year Cooling! We know how hard it can be to take care of your AC unit when you're only here half the year, so we're glad we could make that transition to a new unit easier for you. If you have any questions or concerns please reach out to me!
Thanks again,Tommy Smith
Reviewed Jan. 28, 2017
All Year Cooling came over, inspected and left a quote. I called them up and told them that the unit is on the roof of my building and I've had experiences with some minor leaks over the years. Our HOA warrantied the roof so they have a roofer that takes care of everything. The roofer suspected there is a problem with the mounting of the old AC unit and it's leaking there. So I said, “Well, how about if we coordinate where when the AC people come over and they look it up, the roofer comes and inspects and does any repairs if needed, and then they’d continue.”
All Year coordinated the whole thing and I didn't have to do anything after that. Their customer service was very good. The AC people put a lot of time in and they showed me pictures of all the work they had to do to ensure everything was sealed up correctly. They're very professional and nice to talk to. I was very happy with how the whole experience went, and the owner texted me and told me to call him if I have any issues.
Patrick,
We're glad that your AC repairs went so smoothly. We're also happy to hear that each person from our All Year Cooling team kept you up to date with everything that was being done. Please let us know if we can be of further assistance!
Thanks again,Tommy Smith
Reviewed Jan. 23, 2017
We got ALL Year Cooling when the federal government had that plan about saving money on energy and that type of things. My husband researched it and they had good reviews, were willing to work with us and referenced to the different rebates that were being offered by the state and by the power company. So we were certainly glad that we did. They replaced our whole system for us and have always been excellent. When we purchased this, we purchased the preventive maintenance contracts and the extended warranty agreement. And when their service reps come out to do the annual preventive maintenance, if they suggested something, we did it.
The gentlemen that come out and do the service have been super. The last one who came out was very nice to work with, took his time and checked everything out. To my knowledge, he replaced a floatation device switch because we were having a problem where it was shutting off and we didn't know why. And it was because that floatation was backing up in there. I did an online survey highly recommending him. He was so polite, so courteous and explained things to us. We experienced the same thing from the ones who came prior to him when they come in. They do what should be done during those regular annual maintenance check ups.
When you get this service, you certainly appreciate it and you're going to be a customer. I've referred my best friend and she had her system installed with it by All Year Cooling. When you get good service and you feel like you get your money's worth, you do tend to give references. Even now after all this time, if somebody would ask me, I would definitely refer All Year Cooling. It makes our life a lot cooler and our bills were fine with that. So it all worked out great as far as I'm concerned. And certainly up to this point, everything has been very good. We've been very pleased with All Year Cooling.
MaryJo,
Thank you for leaving a review! We're glad that your installation went smoothly and that you received good service from everyone. Please let us know if you have any questions or concerns!
Thanks again,Tommy Smith
Reviewed Jan. 9, 2017
Our old unit was 17 years old. It's way overdue and I decided to take care of it. And I'm glad I got one with All Year Cooling & Heating. They were absolutely phenomenal. I pretty much got the same unit but the difference with them and the others is the service. They came on time and have a department that handles the permitting process. Full permits are so difficult to get. All Year keeps their customers informed and up to speed. Others show up, do the work and disappear, and I can't get a hold of them. Then they don't want to deal with the permitting process because they feel it cost them money and they got to come back. But All Year Cooling & Heating stuck with me through the whole process. They didn't disappear, stayed on it and I really appreciated that. They did a beautiful job and I have passed their name around.
The lady who got it all set up stuck with me to the end and it was really well done. She gave me the financing process where I didn't have to pay any interest, I paid it gradually, and that was really nice. Then I worked with another rep who handled the permitting department with me and she stuck with me to the end also. There was some corrections that needed to be made and she took care of it. They were both fantastic. The new unit is great, it works very good and is very efficient. That 16 SEER is also a nice thing.
Doug,
Thank you so much for choosing All Year Cooling and for taking the time to send a review! We hope the new unit is running well and now keeping your energy bills low. We love that you had such a positive experience with our company. Thank you for spreading our name around too, we really appreciate it. We wanted to let you know about our Cool Cash Rewards Club, when one of your referrals installs a new unit we send you $100! We hope you check it out!
Thanks again for your kind review,Tommy Smith
Reviewed Jan. 5, 2017
I had my old unit fixed six months ago. All Year kept sending me these offers that were real good, for big discounts for the winter if I wanted to replace my central AC. Then my unit iced up a week ago and I told my wife to just get a new unit and then we won’t have to worry about the old unit breaking down anymore. All Year Heating and Cooling has been in business for over three decades while other companies come and go. They are the best company in AC I’ve dealt with in the last 40 years. They were courteous and professional. Gave us a great deal and were a pleasure to deal with. I’ve had so many other AC companies that advertised and they’d come out and try to rip me off.
Richard,
Thank you so much for your kind review! We're glad our coupons and sales helped you get a brand new AC unit. Please let us know if we can be of further assistance!
Thanks again,Tommy Smith
Reviewed Dec. 29, 2016
All Year did a good job installing our new unit two weeks ago. The installation team worked for seven hours. The lead guy was knowledgeable and I was very impressed with him. I have never heard of All Year Cooling before. With the little research I’ve done I thought they were a commercial operation, doing apartments and condos in Southern Florida, between Miami and Fort Lauderdale. I didn’t realize that they were in my location. So then, I did more research and found out that they were bigger than I anticipated and they have service trucks all over and that helped a lot. I was impressed with Joe, their salesman. He did a good job in his presentation. I got the feeling that they were good people. I also liked that I was able to communicate with the President Tommy Smith.
Craig,
Thank you for taking the time to leave a review. We're happy to offer AC repair and install services throughout South Florida. I'm glad that being able to communicate with me directly helped make the process a little easier!
Thanks again,Tommy Smith
Reviewed Dec. 28, 2016
I did not learn until too late that All-Year Cooling, despite the length of time they've been in our area, is in fact an extremely disreputable company to deal with. Multiple sources, again, AFTER the fact. My cities inspector came out and failed them on everything about the install, which they came out and only partially corrected. Then over the past few years it was easier to get my own a\c repair people out than to deal with this crooked company, even while unit was under warranty. Will definitely NEVER recommend to anyone. Live and learn!
Reviewed Dec. 28, 2016
I had a heating and cooling company put in a new system a year ago. They were great on the install, but as far as issues that happened afterwards with repairs, they weren't very good. So I was trying to find a new company to use. My hairdresser who had used All Year at his property recommended them. He contacted them for me and they came out that same day. They were very professional, courteous and efficient. They gave me the details and their fair market price. They came when they said they were going to come and told me what they were going to do. They solved the issue that I was having with drips from the unit, cleaned up really well and followed up with courtesy calls to see if everything was okay. My neighbor across the street, when he saw their trucks, said he had used them for years and highly recommended them.
I was very happy with their service. I've used other air conditioning companies in the past and they always give me a runaround or send somebody out that doesn't seem to know what they're doing. The prices are also pretty steep and they're unreliable.
Lillian,
Thank you for your review! We're happy to offer the lowest possible prices in South Florida and are glad to hear that you had such a positive experience with each of our crew members! If there is anything else we can do for you please feel free to reach out.
Thanks again,Tommy Smith
Reviewed Dec. 18, 2016
All Year Cooling & Heating was great overall. It was an exceptional and phenomenal experience with them. The unit that I got from them was installed in a residence, but it is for my job. The installation team were fine. They just upgraded a unit recently to a new one, and they were great and prompt. I've requested that All Year put in a note in our account that we prefer Greg to be sent out whenever we have any issues because he was so great. Since the unit was installed, it's really kicking. It's newer and works really well. All Year has excellent customer service and obviously that shows from their leadership, whoever their boss is, since everything always goes down from the boss. However the bosses are and however they treat their employees, that's how their employees are going to be.
Talina,
We're happy to hear that you had a great experience with our company. We hope the new AC unit keeps running smoothly! If you have any questions or concerns please let us know.
Thanks again,Tommy Smith
Reviewed Dec. 11, 2016
I wanted to upgrade my air condition. I just retired and I'm upgrading some appliances in the house. I got All Year Cooling and Heating on Google and they were ready to come out the same day to give me an estimate. The sales rep was very professional, nice, and wanted to make sure that I got the AC, and that everything went through for me to get it. Then 2 installation guys came and they were good. They've taken out the old one, put in the new one, and didn't leave anything dirty. It was very clean and I'm thankful for that. There are no complaints.
However, I noticed that my old unit got much colder. But it could just be all in my mind since it has only been a couple of days since the install. I like that I got approved for in-house financing which was a lot as well as the fact that they text me to make sure that everything is well also. I'm glad I decided to get the AC and it's been an excellent, excellent, excellent experience. Non-regrettable at all. I would definitely recommend them to a friend.
Johnnie,
Thank you for your kind review. We hope you are enjoying your new Air Conditioning unit! Please feel free to reach out to us if you have any questions or concerns.
Thanks again,Thomas Smith
Reviewed Nov. 30, 2016
I had a new unit installed but the condo board didn't like the unit that was installed and ended up in this big war with them that lasted a year. They went to state arbitration that I ended up putting in three different air conditioners. When it was over, it cost me thousands of dollars. It affected my life and my PTSD relapsed. Since I had an ongoing battle with the city, I wanted to use a local company that had dealt with the city before so I used All Year Cooling, and they repaired the unit last month.
I had three teams come to my home to fix my unit. I thought the first guy who came out was going to fix the unit but he was just there to look at it and give a quote that I thought was done. They sent the second team out, the welders. All they could do was put in the compressor. And then they sent the third team out, the tech guy, that knew how to wire stuff up and so he finished wiring it. From a lay person's standpoint they wouldn't have known the difference but I'm an engineer, so I know that they sent a little too many crews out. Nonetheless, it all got done in the end and that's all I care about. From the crews at the store that tear the equipment apart to the guys that came out to do work, everybody was great. As far as I know, everything is done. I'm just waiting for one callback from the city to make sure all of the appropriate paperwork was filed. So as long as that's done, I'll be happy.
It's nicer to have central air in South Florida, but I already put in a temporary central air system from this little South Florida AC company. They're there to make a dollar and they do. With all of this stuff with the city, they've had to do a lot of extra work. Overall, my experience was good and easy. They took care of everything and I didn't have to lift a finger, so that was nice.
Brian,
We're glad that you chose us for your AC unit install and hope the unit is continuing to run smoothly. If you have any questions or concerns feel free to reach out to me!
Thanks again,Tommy Smith
Reviewed Nov. 23, 2016
My existing unit was old, everyone in my community replaced theirs, and All Year Cooling got a very good recommendation from my neighbor. Every single representative I dealt with was excellent. I've had my unit for a month already, and I would recommend them highly to anyone that asks. They were professional and courteous. They arrived when they were supposed to, did everything they said they would, and went out of their way for the customer, which is so rare now. I've never dealt with a company that was this great. It was a very easy and stress-free experience.
Jil,
We are thrilled to hear that you had such a positive experience with each of our team members. We know that customer service involves each representative understanding your needs. Please let us know if we can be of further assistance!
Thanks again,Thomas Smith
Reviewed Nov. 19, 2016
I wanted to get an air conditioner. I had one that worked, but it was 10 years old and I wanted to upgrade it. So I looked online and called several companies. But what the sales rep from All Year mentioned wasn't what they did. The salesman told me they would go up on the ceiling which made me decide to get All Year because he said they’ll make sure that all the vents are in good working condition. But when they came out to install it the installer said that they don’t go up there. Either it was false or the salesman didn't have enough information regarding it. I was disappointed because of that.
Then they called about the second guy who does the cleaning of the air duct ceiling. He did not do a good job at all and did not want to go back up in there. I was not happy with him. I called their office and the lady that worked there was extremely helpful. I really liked her. She said she would send someone out and she did. The guy who cleaned the air duct ceiling turned out to be better the second time he had to come back and redo the ducts. They eventually did everything but I would not use them again.
Denise,
I'm sorry to hear that the air duct service was not initially up to snuff. We are looking into this issue and it will be addressed immediately. You can reach out to me directly if you have any questions or concerns.
Thanks again for your review,Tommy Smith
Reviewed Nov. 4, 2016
The coil of my old unit went out the day before the hurricane and the service guys didn't come right away. They only came out on a Friday and said it needed a new coil. I told them to order it then but I didn't hear from them so I suffered through the whole weekend and my situation was suicidal. I called them on Monday and they said the new coil would cost $1,200. Then they tried to sell me a new unit. Somebody could have repaired it but it wouldn't have been cost-effective. I figured I needed a new one but wanted to get different prices.
I called five companies and All Year Cooling was the fourth and I liked the guy I talked to. The differences between units and the cost were discussed. Their comparative pricing was good as well and I was given a discount although they probably give it to everybody. But I got a good feeling about it so I went with them. And I was impressed with All Year Cooling. It's a professional company. Their follow-up is good but they have been trying to sell me an extended warranty which I already turned down once. They've called me three times about it and I told them that I just spent $3,650 and can't afford another $600. It takes years for these things to break and my unit took 10 years to do so. That's the only thing I didn't like. But with the All Year unit, I feel more confident that things are not gonna go wrong any minute. Their product seems to be working great.
Claire,
Thank you for your kind review. We're happy to have the lowest prices in South Florida so that more of our customers can afford those new AC units. We hope your AC is nice and cool, and still running smoothly. Please reach out to us if you have any questions.
Thanks again,Tommy Smith
Reviewed Oct. 20, 2016
My old air conditioner was dripping and not performing up to par. My friend told me he had used All Year Cooling before and he was happy with them. I, likewise, had an absolutely fantastic experience with the company. Their salesman was very easy to talk to. When he gave me a price, I explained to him that I had spoken earlier to their top marketing guy who had given me an estimate on what the price would be. The salesman then worked with me and stuck to the original marketing price that was given. On top of that, I forgot to show them my military card so I spoke to the owner, Thomas Smith, who was very receptive that I had a military background. He then gave me an additional $100 off which was very nice.
My interaction with the installer was wonderful. He showed me everything and how it works. He even installed an additional PVC area where I could put bleach in on a month-to-month basis, and showed me where to take the filter out and how to have it cleaned. The airconditioner was strapped down on the roof for hurricane purposes and a new thermostat was put in as well. All Year Cooling did everything I asked so I'm very happy. Now, I could leave the air conditioner at some temperature which would still support the apartment whereas before I had to really put it down to get any kind of coldness.
Art,
We are so glad that everything worked out for you. We appreciate you taking the time to write a review. Please let us know if we can be of further assistance!
Thanks again,Thomas Smith
Reviewed Oct. 9, 2016
We purchased a condo last year and the air conditioner went out, and we contacted All Year Cooling. They were fast, efficient and fairly priced. They really did an excellent job. They were very clean and it worked fine. And the one thing I did like about them was they gave an option for financing. We had done a lot to the condo and we really didn’t have the money. We didn’t expect that expense. And they had a credit card with no interest for a year.
Judith, we're so glad that everything worked out. We appreciate you taking the time to write a review. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Oct. 3, 2016
My air conditioner was acting up last fall, but then I kept it going and then it finally pooped out. All Year Cooling kept calling and asked me how I was doing and if I was ready to do it so I went with them because they were the most interested among five different companies I got estimates from. The installation guy came on a Saturday and it was drizzling yet he didn’t stop working. He went right to work and they tore the old unit out. They made a bigger slab, put the new unit in and had to make a line to hook it up to the unit. He did a perfect job and it looks good. I would recommend All Year.
Thank you for your review, Roy! I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Oct. 1, 2016
Having an AC is a must for me more than heating, and I started having little issues with my other unit. It was 10 years old already, so it was time to replace it. A representative from All Year Cooling came out, gave me the quote, then the credit application. He was super. He explained to me in detail, exactly what was going to be done, why it was being done, how long it was going to take, and kept me abreast the whole step of the way. As we moved from room to room, he explained to me what was happening. In one area he could not really get to, he explained to me why. He was perfect, and it was beautiful customer service. I have no complaints whatsoever. He was very professional, and I couldn't have asked for better. The two guys that installed the unit were awesome too.
When I called All Year Cooling, it was discovered that my house wasn't insulated properly, and that was the reason half of my house would get cold and the other half wouldn't. But after they came out and did everything that they needed to do, my house felt like the North Pole. Now, I have to constantly adjust the thermostat. The quality of air that I'm receiving now in my house is 100% what I had been looking for. However, I had to call the office right away because my house was hot and I couldn't understand when I just had a new unit put in. The company sent someone back right away, and we found that it had something to do with the thermostat.
The guy that they sent out was the worst of the worst. I immediately called back to report him. I spoke with the manager and told them to never send that guy to my house or to anybody else's house. He was very rude and unhelpful. I couldn't even believe that he worked for All Year Cooling, in comparison to all the other interactions that I had with all the other folks at the company. He didn't come in prepared like the other person that they sent out. That other guy came prepared with his tools and checked things. But other than that, everybody was awesome. The service was great, my unit is great, and it's running fine down to the person that called to offer me a service plan. He was awesome too. He explained the product to me and how it would benefit me in the long run. It's an extended warranty plan in the event that something goes wrong with the unit, and I agreed to purchase that. I've already recommended All Year Cooling to a friend of mine.
Thank you for your review, Stephanie! We hope the new AC unit keeps running smoothly! I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Sept. 28, 2016
All Year Cooling were wonderful - I’m very pleased. I'm very happy and I just renewed the contract with them. It was a very good experience.
Marilyn,
We're so happy to hear that your experience with us has turned you into a long time customer! We look forward to continuing to work with you. Feel free to let us know if you have any questions.
Thanks again,Tommy Smith
Reviewed Sept. 22, 2016
When I was buying a new unit, I checked out a few companies and chose All Year Heating and Cooling. The new unit caused me to spend less on electricity. I had an older unit that wasn't working well and it used more energy. I also took advantage of their offer of eight or nine years of service and parts for around $350 and that has worked out well.
There's one gentleman who works in the office who has helped me on various occasions. However, there were a couple of things that I was annoyed with. At one point, they thought that I should change my filter to a permanent one that I had to wash out. I did that and it cost $100. I used that for a couple of years and recently, when I had a problem, the man who looked at that filter said that I can't use that anymore and that it's not good for the unit. So that was pretty nasty. At another point, I paid for an annual check of my unit and the person who checked it out said that he saw mold in my unit and suggested that I spend $600 to fix that problem. I declined and had somebody else look at it and he said I didn't have any mold problem. But in general, the people that they send know what they're doing and most of them seemed to be honest.
Alan, thank you for taking the time to write a review. We're glad that you chose us for your AC unit install and hope the unit is continuing to run smoothly. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Aug. 13, 2016
I live in South Florida. During the summer, we had no AC so it was very terrible. It was about 95 degrees and my house was so hot. All Year Cooling was able to do the service fast and they had a better price. It's been about two months that I had my unit from them. The guy who came and gave me the estimate to the crew who came and worked on the house were fantastic. The AC they installed is running fantastically and is keeping the house cool. There have been no issues or complaints.
Marshall, thank you for your review! We are happy to hear that you are now staying cool during this hot summer and that it is running well. Please let us know if there is anything else you need in the future.
Thank you again,Tommy Smith
Reviewed Aug. 5, 2016
One of my friends who used All Year Cooling said they were very reliable so I had them come up. I compared prices and was very pleased so I purchased a unit from them. I have it for three years now. I also took out a service contract but when I called and asked to have someone check the service, they informed me I was only entitled to one service call the first year that I bought it, which was certainly not what they had explained to me. So, I was very disappointed in that. I have lots of neighbors with contracts from different companies that have a courtesy call once a year to check their unit. I was shocked this was not part of my deal, especially since I took out an extended warranty. I have been very annoyed that I have to pay for somebody to come out and check it. Nevertheless, the service man that I had for this service was excellent.
Harry, thank you for your review! We apologize that the level of service you received didn’t meet your expectations. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Aug. 1, 2016
Several people came out and gave me estimates and All Year Cooling was the only one who recommended some other air conditioner places to check with which was very nice of them. They never said a bad word about other companies, too. I've been using my air conditioning unit from them for about three weeks now and it's been fabulous. Their sales reps were very corrigible, friendly, nice, and very helpful with questions. One of them also explained the three different types of ACs. If I had the same air conditioner from somebody else cheaper, the All Year reps worked with me with the prices. It was really great. The installers were also efficient, fast, and they explained everything. They cleaned up and didn’t leave a mess in the backyard. I was impressed with their work and I appreciate each and every one of their staff. Since the installation of the unit, the air comes out so much better than ever before and I'm hoping that the electric bill goes down too.
Linda,
Thank you for your kind review! We are happy to hear that your experience with our staff was so pleasant. We hope you're staying cool with your new AC unit! Please let us know if there is anything else you need in the future.
Thank you again,Tommy Smith
Reviewed July 11, 2016
All Year Cooling is exceptional. I purchased the original air conditioner from them in 2008. I am very impressed with the professionalism of their young rep. He examined everything and he was familiar with where it was and what he was doing and indicated that the cleaning could have possibly worked, but the machine is older and probably would need replacing. So he gave me an estimate at that particular time, too, which saves his time and my time in the future. He was absolutely wonderful. However, I do own another company that I have a person there who does a lot of work around the company and he owned an air conditioning company before he retired and he could do the cleaning for me so I had the cleaning done by him. If I'm interested in purchasing a new machine, I would definitely call All Year Cooling back again.
M. E. Depalma,
Thank you for your review. We are glad we were able to provide great service and have employees that can answer any of your questions. We hope your machine is running well.
Thank you again,Tommy Smith
Reviewed July 9, 2016
I had an old central air conditioner on the flat roof of my townhouse. It stopped working and they replaced it with a new one. The new air conditioner was reasonably priced and works great. The replaced it in November 2015 and I am writing this review in July 2016. The air conditioner still works great. The air conditioner has a 10-year guarantee (given by the air conditioner manufacturer [Trane]).
I look back on this interaction with All Year Cooling as a very positive experience. An impressive crane on a large truck was brought in to replace the old with the new air conditioner on the roof. The truck then disappeared and two of them, who clearly knew what they were doing, worked diligently for over three hours fixing up the new air conditioner. This is what impressed me. Installation was included with the cost of the air conditioner, so I was not paying for their time. They could have done a second rate job and just stayed up there for a fraction of that time. I would not have known.
However, not only did the air conditioner immediately work fine but now still months later it works as excellently as it did on the day they installed it. They took the trouble to do a proper job of installing it even though it was a time consuming task to do properly. They did it properly. Air conditioning is such an important thing in South Florida. I had a very positive experience with All Year Cooling. I am happy to recommend them.
Michael,
Thank you for your review! We are happy to hear that you were pleased with the outcome of our services. Please let us know if there is anything else you need in the future.
Thank you again,Tommy Smith
Reviewed May 18, 2016
Our experience with All Year was all good. They had the best price and I got financing from them, too. I've had the unit for two weeks now but it is more noisy. Nonetheless, it was a great deal.
Pavel,
Thank you for your review. We are happy to hear about your good expereince with our company. We hope you're enjoying your AC and keeping cool!
Thank you again,Tommy Smith
Reviewed May 15, 2016
What can I say about All Year Cooling and Tommy Smith, its owner? I have been using them for years, as has my entire family. Tommy always puts the customer first, whatever it takes. As an example my AC unit had begun rusting after several years in the humid Florida air. Most companies would just call it normal conditions, and run. Not Tommy. He called the manufacturer and went to bat for me. A few weeks later I learned that All Year Cooling was able to convince the manufacturer to replace my unit at minimal cost. There are few if any companies that would have taken the time or even cared. Most in fact, would try to sell you a new unit. Again that's not the way Tommy works if you need a new AC he'll tell you. If all it needs is a repair, he'll tell you that too.
The techs are all knowledgeable, and come to you with a smile and can do attitude. That comes from the top down. The day after my install, the AC stopped. I called All Year Cooling and they had someone over to my home within one hour. Fortunately, it turned out to be simply a blown fuse, but the tech knew exactly where to look, diagnosed and fixed the problem in minutes. I'd like to express my personal thanks to Tommy Smith as well as Kevin **, and the entire All Year Cooling staff.
Rory,
Thank you for your review. We are happy to have you as our repeat customer. We hope you're enjoying your AC and keeping cool!
Thank you again,Tommy Smith
Reviewed May 6, 2016
A year or two ago, I wanted some maintenance on my AC. I wanted a coil cleaning so I had two quotes for it. A gentleman from All Year Cooling came out and told me I can’t clean the coils. I need a whole new coil and it’s going to cost 800 bucks. So I thanked the guy and sent him on his way. Then the owner of the company sent an email to my wife to follow up. I said that they sold me something that I didn't need or want. He responded and apologized then sent somebody out to do the coil cleaning for free. So when it came time to replace the AC, I figured I’d give them another shot to earn my business.
The kid that turned out for the sales was clear and he called in to the owner for the price. My AC is on my roof and it’s not a straightforward installation job. The installers were good and careful, and they worked safely, which was my main concern being up on the roof. I had another quote from another company where they’re saying they needed this ridiculous five-story crane to get the AC up on my roof, but All Year came out and had the equipment lift that was appropriate. That’s what made their pricing cheaper than their competitors. It's the common sense approach which I appreciate. I was hesitant to call All Year again after last year, but they met all my expectations and I’m very happy with the quality of work that they did.
Bobby,
Thank you for your review. We are happy to hear that you decided to give the All Year Cooling team another chance and we are more than happy that everything worked out. Please let us know if there is anything else you need in the future.
Thank you again,Tommy Smith
Reviewed May 2, 2016
The heating unit we have was old and I wanted to replace it in February rather than have it go down in July or August. When I spoke to John who is one of the owners of All Year, I was impressed that he was very responsive, answered all my questions, emails, and he called me. He also gave me a good price. So I just decided that I was gonna use them. The installers were also very nice. I was worried about our floors because I have laminates, but they covered the floors and got the job done. After they left, I felt like the unit was noisier than what I would have liked. I called and someone came out and they adjusted the fan speed and the air handler and then it wasn’t too noisy anymore. Since having the unit installed, my electric bill is fine.
Marilyn,
We appreciate your review! We are happy to hear that everything worked out and we are pleased to know that our team provided you with great service. We look forward to working with you again in the future.
Thanks again,Tommy Smith
Reviewed April 28, 2016
Our room was warm and uncomfortable because there is no way to get circulation of air at all, and there are no windows. Somebody from All Year Cooling came out to give the estimate, and then the owner of the company was the one who spoke to my husband several times. My husband was very pleased from the very beginning with the whole process. The experience was very smooth and pleasant. All Year Cooling had to come back and make a correction, but they did it in a very timely fashion.
Brenda,
We are happy to hear that everything worked out! Thank you for choosing to work with All Year Cooling, please let us know if you need assistance with anything else in the future.
Thanks again,Tommy Smith
Reviewed April 24, 2016
All Year Cooling is the best company I've ever worked with. I use them twice a year to service. My old air conditioner was fairly decent, but we didn't know we had a problem until they opened it up and saw the inside. They told me that I needed a new air conditioner, and they showed us why and what, and my husband agreed. So we got a new one because we were having a lot of people stay in our house. We had a 12-C, and now we have a 16-C which makes a big difference. It keeps my house frozen, and we have no problem with it at all. I am very impressed and satisfied with All Year. They're very honest too, and that's why I bought from them. Otherwise, I would have gotten the estimate from somebody else.
Fran,
Thank you for your review! We are happy to hear that you were pleased with the outcome of our services. Please let us know if there is anything else you need in the future.
Thank you again,Tommy Smith
Reviewed March 24, 2016
All Year Cooling were very responsive and their price was good. The sales rep over the phone was friendly and the installation team was very competent, diligent and did a good job. At this point, I'm very satisfied with my experience with All Year although I'm not yet living in the property where the product was installed.
Thank you for your review! We work hard to provide our customers with excellent customer service and the best products in the industry. We look forward to working with you again in the future. Thank you again.
Tommy Smith
Reviewed March 13, 2016
The guys I spoke to from All Year seemed like genuine people. Their installation team was great, professional, courteous, and gave me what I needed. The new unit is a fantastic system. My house now has cleaner air, more comfortable and better atmosphere. I spoke to Elmer, one of associates and told him how much I appreciated the work, the honesty, and everything else. It was a damn good experience! I'd recommend them to anybody who needs an air conditioning unit.
Rickey,
Thank you for the review, we appreciate your feedback on our installation. We work hard to provide our customers with the best service and we are happy to hear that everything went smoothly. Please let us know if you have any questions, we look forward to working with you again in the future!
Thank you,Tommy Smith
Reviewed March 9, 2016
Our new All Year unit was installed last week, and since we had it, our day-to-day life has been a lot cooler. The installation team did what they were supposed to do and they did a fair job. The unit seems to be working functionally fine at the moment. They are on time, professional, and have good customer service. I'm happy so far.
Jonathan,
Thank you for the review. We work hard to provide our customers with top notch service and products. Please let us know if you have any questions or concerns regarding your new AC unit. We look forward to working with you again in the future! Thank you again.
Best,Tommy Smith
Reviewed March 5, 2016
The house I bought has an existing air conditioning system that was installed and serviced by All Year. I assumed the service contract and have had it for a year now. They've been out a couple of times for some maintenance and the two service guys that came out were great.
Skip,
Thank you for the review! We are happy to hear that you are pleased with our maintenance and service. Please let us know if you have any further questions regarding your AC Unit.
Thanks again,Tommy Smith
Reviewed Feb. 11, 2016
At one time, we had their service personnel in our previous address. Their service was very fast and overall, I have had a positive experience with All Year.
We are glad that you had a positive experience with our team! It is our mission to provide our customers with the best service in our industry. We look forward to working with you again in the future.
Thanks again,
Tommy Smith
Reviewed Feb. 9, 2016
All Year was better than I ever expected, and I love them to death. They are honest and punctual, and they didn't sell me what I didn't need. I checked with so many other companies, and it's not cheap to buy this kind of equipment, but the reason why I went with them was because their customer service standards are way above what anybody should expect in this area.
From the moment we called them at night, the answering service had the call patched over to the owner. From the owner, it went to the people that needed to follow up and follow through with us. They were non-stop in making sure we were okay. They let us know that the technicians was on their way out and what time they were going to be here. The technicians were on top of everything and they cleaned up after themselves. The crane guy came to help out the two technicians in putting the machine all the way to the fourth floor. At the end of the day, I felt that I ended up paying a lot less than I should have because of the amount of work they did.
They were able to finance, without interest, four payments of 200 bucks for me to be able to do the purchase. So, I was able to put part of it on a credit card, and the other on post-dated checks. Then, they explained to us how it would work, if we were to expect anything. They also gave us the option to go through them for the maintenance and any service call in case something happens to the machine. Sure enough, my Nest at home went out and they came to fix it. It had nothing to do with the actual AC unit but they come over immediately. I'm extremely happy.
Thank you for your kind review, we are pleased that everything worked out so well! It is our mission to provide our customers with the best service in our industry and to ensure everything is taken care of in a timely fashion. Thank you again, and we look forward to working with you again in the future!
Best,
Tommy Smith
Reviewed Feb. 7, 2016
I would recommend All Year Cooling and Heating. They were best-priced and very customer-friendly in comparison to other companies. Their installation team was good, and the unit they installed is doing fine.
Thank you for your review. We work hard to provide our customers with quality products and excellent service. We look forward to working with you again in the future!
Thanks again,
Tommy Smith
Reviewed Feb. 3, 2016
I had a very good experience with All Year Cooling and the way they took care of my concerns,.
We are happy to hear that you had a positive experience with the All Year Cooling team. We work hard to provide our customers with the best service possible. Thank you for the review, we look forward to working with you again in the future!
Thanks again,
Tommy Smith
Reviewed Feb. 1, 2016
The All Year Cooling installation team was perfect. The only problem is that they gave me the size of the filter we need except the unit came with a permanent filter. Nonetheless, I'd recommend them to anybody.
Thank you for the review! We are glad that everything worked out and we're happy to hear that you were satisfied with our services. We look forward to working with you again in the future.
Thanks again,
Tommy Smith
Reviewed Jan. 29, 2016
I like All Year so far. A friend of mine used them several years ago and was very satisfied with them. My unit was working fine and I had no lack of heating and air cooling but I thought it’s time to change. So I had a new unit installed and have had it for about two weeks now. The installation team was very good, got the job done, and did nice work even though they worked under difficult conditions. It was pouring outside all day long and they got soaking wet. They didn’t clean up too well but the installation looks beautiful. The sales manager Jeremy has been very nice and very helpful. I’d like to commend him to the company.
We appreciate your kind review! It is All Year Cooling's mission to provide nothing short of excellent customer service regardless of what the conditions may be. We are glad that everything worked out well and we look forward to working with you again in the future.
Thank you again,
Tommy Smith
Reviewed Jan. 21, 2016
Last summer, my air conditioner started acting up. I took a list of air conditioner contractors and had them come out and give me some bids. But then my air conditioner kept working, so I waited until it finally went kapooey. In the meantime, All Year Cooling had given me a fairly decent price and kept in touch with me. They kept sending me cards, promotions, and advertisements. So I decided they had a good reputation and I checked them out, I bought it, they came, and put it in. They had the most professional installation person I have ever encountered. The gentleman did miss a leak, but he eventually got the air conditioner going.
Thank you for the review! We work hard to make sure we keep in touch with our customers and that we are always providing our customers with the best service in the industry. We are glad that everything worked out well, and we look forward to working with you again in the future.
Thanks again,
Tommy Smith
Reviewed Jan. 17, 2016
I used All Year Cooling five years ago and then we used them again this year. Sales representatives had been very professional and very accommodating. They stick to their word. If we have an issue, they make sure that it's fixed and it's done right. And follow-up is excellent. Their installation team were very knowledgeable and respectful. They did a great job in replacing my units and they cleaned up after themselves. I would highly recommend them.
Thank you for the review! It has always been important to our company to provide our customers with the best customer service in the industry. We are happy to know that everything went smoothly and that you chose to work with All Year Cooling again. We look forward to working with you in the future.
Thanks again,
Tommy Smith
Reviewed Jan. 14, 2016
One can't get better with All Year Cooling. When these fantastic people came out, they checked the system. We decided to go with a new one and they worked out a good price and payment plan for me. There was a situation wherein the lines that go from one part of the air conditioner to the other went a bit bad. They were out here all the time trying to figure it out and went above and beyond. I've recommended them to friends and they've already called them.
Thank you for the review! We are glad that you decided to work with All Year Cooling and we are happy to hear that everything worked out well. We appreciate your referrals and we look forward to working with you again in the future!
Thank you again,
Tommy Smith
Reviewed Jan. 12, 2016
My parents had a system replaced and All Year did it for them three years ago. So when we had some cooling issues, my parents suggested that I give them a call. It began on Christmas Eve. I saw on the paperwork's cover letter written by the president that he was available any time of the day or evening, even on holidays. And so I sent him an e-mail and within a half hour, he replied. And then within an hour, I had a phone call from a representative from the company saying that they would send somebody the day after Christmas. And so they came out on the 26th. So I was very impressed with how quickly they responded. Since they got out here and and did the job, everything is working well now.
Thank you for the review! We have always made it our mission to provide excellent service to our customers regardless of what day or time it may be. We are happy to hear that everything worked out and that you are pleased with the outcome. We look forward to working with you and your family in the future.
Thank you again,
Tommy Smith
Reviewed Jan. 10, 2016
We had used All Year Cooling in December and chose them because we had a discount. Their salespeople were very pleasant and the installers did an excellent job. I asked them to take some pictures because I don't go on the roof and they did and sent it as well. I'd do business with the company again because of the installers.
We appreciate your review! It is our mission to provide our customers with excellent customer service. We look forward to working with you again in the future.
Thank you again,
Tommy Smith
Reviewed Jan. 7, 2016
All Year is superb. absolutely wonderful. I'm a volunteer with Insight, the organization across the street from them and they are wonderful to our agency. They share our parking lot and they do a lot of stuff over there. So when I had air conditioning problems, I had four or five people come out, they gave me the best price and I went over that same day. I signed the papers, asked them to come on Thursday and they did. Now when I turn the air on, air comes out.
They had a lot of problems because my air conditioning was over 30 years old and the old ducts didn't go the same direction as their ducts, so they had to put a new concrete slab in. They didn't get there until about 6:00 and didn't leave until about 1:32 in the morning, but came back the next day to finish up and gave me all kinds of wonderful bonuses like service for three years. All Year's personnel have been so cooperative, very helpful, nice and just perfect. I'm very thrilled with them and the effects of their work. I have also recommended them to other people.
Thank you for your kind review! We are happy that everything worked out and that you were pleased with the end results and our services. Thank you for your recommendations, we truly appreciate it. We look forward to working with you again in the future.
Thank you again,
Tommy Smith
Reviewed Dec. 15, 2015
The people from All Year were the only ones that would come over the same day I called them. I needed to get my new unit installed as soon as possible and they were able to come over. They were very quick and efficient. I talked to one of their guys who worked out a deal with me because I had just gone through a bankruptcy and my credit wasn't good. I'm perfectly satisfied with the work they have been doing up to now.
We are glad that everything worked out smoothly! We are committed to our customers and strive to provide nothing but the best service. Please let us know if any other problems arise with your air conditioning unit. We look forward to working with you again in the future.
Thank you again,
Tommy Smith
Updated review: Dec. 15, 2015
I received a call from Kevin today. I can now happily say that all issues and differences with All Year Cooling have been resolved.
Original Review: Dec. 11, 2015
We installed our new AC unit in June of 2011 with All Year Cooling. When purchasing our new unit, we extended the labor warranty to 10 years and made sure that our contract clearly stated this. Our system faulted first on September 22, 2015 (only 4 1/2 years after a new system was purchased) whereby a technician was sent to our residence. To no avail because only 2 weeks later on October 7, 2015, our system was not working properly again. This time a technician was sent and he informed us that there was a leak that could have been fixed when we made our initial service call 2 weeks ago. But it had now gotten worse and he would have to come back the next day because it was time consuming work and he could not do it without light. My husband and I called All Year Cooling extremely upset as this was the second time we would be sleeping at 86 degrees inside our home.
The gentleman who called us back apologized for the inconvenience and said that he would give us a free maintenance service the next day. And an additional free maintenance service in the future. All of this was explained to both technicians including the fact that we were covered under our extended warranty and showed them our contract. Both times we were handed an invoice saying $0.00 amount was due. I never heard back from the company but I did receive a call saying that I had to pay $395.00 because I did not have an extended warranty. I spoke to representative and explained all of this to her and she told me to look for an "Agreement for Extended Warranty". I proceeded to explain to her that we did not have one but our contract clearly stated we paid additional for the extended service (and the contract DOES NOT state any additional documents are needed for an extended warranty to be valid). She never responded.
I sent an email again to her and copied their contact email address as well. A gentleman by the name of Tommy responded saying he would call me on Monday. I never heard back. Today I received a bill for $395.00. At this point, I am very sorry but this has just been an ordeal for us. We chose All Year Cooling for its reviews and recommendations (which I have also extended to my neighbors and friends... until now) but now realize that for All Year, it was about making a sale.
Thank you for your feedback, Paula. We’re glad we were able to resolve your concerns. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Dec. 9, 2015
My everyday life has improved much more since I had my unit from All Year installed a month ago. The installation team was great.
We are happy to hear that the installation of your new AC unit went well! Thank you for your review and we hope to work with you again in the future.
Thanks again,
Tommy Smith
Reviewed Dec. 5, 2015
15 years ago, I had All Year Heating and Cooling put the air conditioning in the house I used to live in and that I'm renting out now. Everybody I came in contact with were professional and very polite. The sales rep was excellent and the installation team was good. I would recommend them to anybody because they do excellent work. If they tell you they are coming out, they will do it. I'm going to call them because the AC in the house I'm renting out is old and has completely went out. They have to upgrade it and get a whole new unit.
Thank you for the great review, we appreciate your kind words.We are glad that everything worked out successfully and we look forward to working with you again in the future!
Thank you again,
Tommy Smith
Reviewed Dec. 2, 2015
All Year Cooling has installed four different air conditioners for me in different places over the years. Their service people are great, prices are reasonable and service is fast. I've tried other companies, but they haven't been as good All Year. I have actually recommended them to many people.
Thank you for your review! We work hard to provide fair pricing and it is our mission to provide great customer service. We look forward to working with you again in the future.
Thanks again,
Tommy Smith
Reviewed Nov. 30, 2015
I was very impressed with All Year Cooling because they did an excellent job. I was concerned about what kind of air conditioner to get. The president was able to be communicated with and he sent me all the information I needed. They went out of their way to make sure that I felt comfortable with everything and I showed up on time. They were there until 7 o'clock at night making sure that everything was cleaned up afterward. Then I understood everything about the system and got a follow-up call from them just to find out how everything was. It's a very well-run organization.
Thank you for your review! We are glad everything worked out and that you are satisfied with our services. It is our mission to provide our customers with the best customer service in the industry. We look forward to assisting you with any of your air conditioning needs in the future.
Thank you again,
Tommy Smith
Reviewed Nov. 19, 2015
All Year Cooling was exceptional. The installation was seamless, quick and efficient. The people were friendly and were so good that we bought another air condition for a rental property we have from them. So we bought two from them in the same month. We were very happy and we now just lowered our AC bill to about $230. It was a win-win.
Thank you for the great review! We are glad that everything worked out well and we look forward to working with you again in the future.
Thanks again,
Tommy
Reviewed Nov. 15, 2015
It was an excellent service from All Year Cooling and Heating. They arranged to come out on Sunday to install a new unit for me at my house and they’re great. The installers were professional and the amount of follow-up from the company after the fact and pricing was good.
Thank you for the review, we appreciate your kind words! It is our mission to provide excellent customer service and we are glad that everything worked out well. We look forward to working with you again in the future.
Thank you again,
Tommy
Reviewed Nov. 12, 2015
We first heard about All Year Cooling and Heating from our neighbors. One of them had his fan went out after a year. He said he called them on the service and they came right up and took care of him, so we went with them for that reason. It was a rough go at first because they had put the unit in backwards because he said it came out of the box that way. The trouble was we were seniors. We were there from early in the morning and they didn't get done till almost 9 o'clock at night, but the guy who did it was extremely kind and everything. They were very respectful and all.
The first guy was Rick and we loved him. He was a doll. We have a condo, too, up in Sebastian, and we were going to call them back again for that when we got ready. Then the two guys came. The one who did all the work in the attic was charming. The unit is nice and quiet and runs beautifully so far. I'm hoping the company stands by their service policy. So far, my neighbors like them. I'm just hoping the future will be good with the company. If it is so, I'll use them again.
Thank you for this review. Our team works hard to provide excellent customer service and we are glad that everything worked out! We look forward to working with you again in the future.
Thank you again,
Tommy Smith
Reviewed Nov. 8, 2015
I'm one of those guys that doesn't wait for the air conditioners to croak before I call out of desperation. I called and had it replaced before it broke. The air handler is in the attic of my house which is a bad place to put it. It was a very difficult installation and the guys from All Year were back here many times to make it right. They've always stood behind their work. So I like them. My air conditioner screwed up 8 months ago. Some folks were sent up here that knew what they were doing and it works right again so I'm happy.
The sales representatives were always courteous, always friendly. The guys that fixed my major problem, I never called him to have him replace the popcorn ceiling because it's all stained from all the leaks. A year later, I had occasion to call to recommend them to one of my neighbors again and the guy no longer worked there. So I think that he did a pretty good turnover of personnel there. I've always had good experiences with all of them.
We appreciate you taking the time to leave a great review. We work hard to provide excellent customer service and we are glad that you are satisfied with the turnout. Thank you again for the review and we look forward to working with you again in the future!
Thanks,
Tommy Smith
Updated review: Nov. 16, 2015
I received a very prompt response from Kevin who immediately had the repairmen come and take care of our unit. He provided continuous updates and follow-up calls. We would like to thank you, All Year Cooling for their professional, pleasant and no hassle experience.
Original Review: Nov. 7, 2015
Last year we had All Year Cooling come and install our air conditioner which we did because they were referred to us by Harris ** who uses all year cooling for his air conditioning jobs. We also purchased the service contract which seems to be useful only if you can plan on the air conditioner malfunctioning Monday thru Friday which we were just informed as our air conditioner has malfunctioned and I was told by the gentlemen who returned our phone call that if they came on the weekend we would have to pay $149 but if they came on Monday it would be free.
Meanwhile the air conditioner will leak water all weekend until Monday morning which is when someone will come to look at the air conditioner. The Service contract is totally useless. I will advise anyone who asks that they should go elsewhere for the air conditioner needs. The response from this company is definitely not in favor of its clients. Let us hope that the leak does not increase over the weekend as I will hold them responsible for any damage.
Thank you for your feedback, Elaine. We’re glad we were able to resolve your concerns. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed Nov. 4, 2015
We live in Florida and it's been 89 degrees this week. All Year Cooling installed our new unit and it's a wonderful experience. We have cold air now. We live in a condo association that has 283 people and All Year Cooling was used by one of the guys that we knew here.
Thank you for the great review! We are glad we could be of assistance and that the installation went well. We look forward to working with you in the future.
Thanks again,Tommy
Reviewed Oct. 31, 2015
All Year Cooling has a good service. They came fast when we needed it. Their installation team was okay. We got the service because they changed the motor of our three-year old unit that was not running. The air, they fixed it and have been doing all right since then.
Francisco,
Thank you for taking time to submit a review. We appreciate your kind words and are happy to hear that you are satisfied with the service we provided. We look forward to working with you again in the future.
Thank you again,Tommy
Reviewed Oct. 28, 2015
I called All Year Cooling Monday morning about putting in a new system and got a brand new A/C unit (inside/out). They put in my home before 6pm that day. Their prices and customer service are unbelievable. My brother has been a customer for last 5 year and never had an issue. So it was a no brainer when my A/C unit broke down who to call.
Thank you for the great review! We pride ourselves on our customer service and we are happy that everything worked out. We look forward to working with you again in the future.
Thanks again,
Tommy
Reviewed Oct. 23, 2015
Third maintenance call on a condo air conditioner RUUD not running. Competency of maintenance men sent, random: from effective to "ho hum". A maintenance man arrives, fiddles around, writes a report and he is NOT the man who shows up the next day to follow through. Today's man was shocked that yesterday's man never even took off the main plate to investigate and his diagnosis was considered faulty.
Because I am 82, hearing impaired and the other owner, 57, a semi invalid under a doctor's care, it was requested that a telephone call in the morning was unnecessary for an appointment between 2 pm and 6 pm and was an unwelcomed intrusion. The wake up call came at 7:30 am to confirm our availability seven hours away. Apparently if any time was going to be wasted, it would not be their technicians. Next call if the air conditioner defaults: Help Me Howard, an elected Public Defender of Broward County with a television audience of millions.
Reviewed Oct. 17, 2015
All Year Cooling's equipment worked great and its price was what they said it would be. They did a good job and it was a great experience for me.
Thank you for the great review! We pride ourselves on our excellent customer service and we are happy that you chose to work with All Year Cooling. We look forward to assisting you with any AC needs you may have in the future. Thanks again, Tommy
Reviewed Oct. 2, 2015
I needed to replace the AC system in our home. Usually, I call a well known company in South Florida but I felt their customer care was lacking recently so I wanted to try a new company. Glad I found All Year Cooling. First of all, you can't find a better company if you are looking for AC installation or service. And, when we weren't happy with our new AC, I called the owner directly. He actually gives out his number. You don't see that every day. He told me he would make sure that he would stay in touch with us until we were happy with the way the new AC was working. He wasn't kidding. After several service calls they tweaked our system until it was running great. That's important.
Anybody can install an AC system. The most important thing is to make sure it's running correctly. The technicians were on the ball, showed up when they said they would and were friendly. I can't say enough about the customer care. They even call you to let you know they are on their way to your home. I can't recommend them enough. If you need a new AC or just need a repair call All Year Cooling. If you ever have an issue it's great to know you can actually speak to the owner. He actually answers the phone AND he's a nice guy. This might sound like an advertisement but my wife and I are just happy customers.
Thank you for the great review! We are happy everything worked out and that you chose to work with All Year Cooling. We look forward to assisting you with any AC needs you may have in the future.
Thanks again,
Tommy
Reviewed Sept. 24, 2015
I selected this company because their website said they would provide a free estimate when I was looking for a second opinion on a previous quote. They are also rated well on Angie's List. However, my experience was horrible. I am an attorney but I work from home; I should also mention that I am a female (this become relevant later in the review). I was here alone to greet the maintenance tech when he arrived and things started out ok. I was relieved because he quoted me $350 to fix my a/c where the previous company had quoted $1000. I authorized him to change the capacitor which is what he told me would fix the unit. Then, once the work was completed, he told me that additional repairs "may be needed further down the line." This is when my husband pulled up and things got weird. He made the comment "oh good, your boss is home."
I'm not overly sensitive so I blew it off. But from that point further he would only speak with my husband and made several sexist remarks. At one point, right in front of me, said to my husband "I'm glad you're here to make the decisions." My husband, who much more mellow than I am, was even taken aback and told him I was perfectly capable of doing that myself. At that point I asked him why the a/c that was "fixed" 30 minutes before was not cooling the 2 rooms (we have 3 units in our house) it was supposed to cool (I had set the air to 60 and the thermostat had not budged from 85) and he said our brand new thermostat was broken.
Long story short, he tried to charge me for the original $350 "fix" and then tell me it would be an additional $1500 to fix the a/c so it actually worked. I called the office and they said they'd put the original part back into the a/c and not charge for the work. However, they called me a few minutes after he left and tried to demand that I pay for Freon that he never received authorization to install. Needless to say, I do not recommend this company. Especially if you subscribe to this century's notion that woman and men are equal.
Reviewed Sept. 12, 2015
All Year did a very good job. We had a few problems the last time they were here, but they took care of it the same day. That was my third day without air and I live in South Florida. It was 92 degrees in my house with the fans going and I don't think I could have taken another night. When we ran into this problem at 7 o'clock at night, I emailed them and I let them know what was going on. I thought I better get a motel somewhere because I'm not staying in there and I'll never hear from them until tomorrow morning.
Five minutes later, I got an email back and says that he is looking into my situation. Twenty minutes later, he was on the phone with me and says that they're sending a man out right now to my house to get my air on with the correct part. They sent a wrong part out then they sent the correct part, but the correct new part didn't work either. They had to send the third part and I was shocked because I didn't think they would have a third part because they had such hard a time getting the second part. He got it from somewhere and again at 10 o'clock at night, they're out there, took them about 10 minutes to put it in and I had air conditioning. I don't know of another company that would stay at it, but they did. To me, they went beyond the call of duty and I'm very pleased. I would highly recommend them and they undoubtedly stand behind their service.
We apologize for the hiccups that may have occurred along the way, but we are very pleased that everything worked out! Thank you for the great review and we look forward to working with you again in the future.
Thanks again,Tommy
Reviewed Sept. 3, 2015
I've had my unit with All Year Cooling since July and I couldn't be happier with them. Their sales reps are excellent and the installation went smoothly on time as promised.
Thank you, Phillip! We are happy everything went smoothly and look forward to working with you in the future.
Thanks again,Tommy
Reviewed Aug. 30, 2015
My experience with All Year Cooling's sales reps was excellent. The installation was perfect. No problems so far.
Barbara, Thank you for the kind words! We are happy to hear about your experience with All Year Cooling, and we look forward to doing business with you in the future!
Reviewed Aug. 26, 2015
Everything worked together with All Year. There's no problem at all with the installation and the customer service has been really good too.
Thank you for the great review, David. We are happy we could be of service and we look forward to working with you again in the future.
Thanks again,Tommy
Reviewed June 11, 2015
It took a month to get our order from All Year Cooling, but it was fine. It works good now, and I would recommend them.
Eric,
We apologize for the delays, but we are happy everything worked out. Thank you for the review, we pride ourselves on our customer service. We look forward to working with you again in the future.
Reviewed June 8, 2015
I like the technician that came out here and I liked dealing with the owner. The installation team was outstanding.
Rob,
Thank you for the great review. We are pleased that you were satisfied with our service. We pride ourselves on customer satisfaction. We look forward to providing you with any additional assistance regarding your AC needs.
Updated review: Aug. 5, 2015
Further my post, the company owner contacted me directly and explained the root cause of the miscommunication. He was really courteous and I totally understand that mishaps can happen when you run a large company.
Great to see that some businessmen do back up their product. I will definitively do business with him again!
Original Review: June 5, 2015
Great service when you buy and don't expect any service after: unit is 6 months old and of course under warranty. I placed a service call at 11 am. Called numerous time during the day for an ETA and got the usual run around: "he is in your area and should be there shortly". Tech shows up at 9:30 PM and tells me that he is from Miami (45 miles away from my location) and he just received a service call. Since the unit is brand new and has all bells and whistle, pop the cover, fault code is right there: Capacitor and starter relay are shot. Easy fix but the Tech showed up without any spare parts. "Well Sir, there is nothing I can do, no AC for you tonight and I will inform the office about the problem." Nice, 91F tonight in the sunshine State.
7:45 AM I call the office and they are telling me that I am scheduled for the afternoon between 3 to 6 PM. Is this a joke? They have no clue about the definition of customer support. Bottom line, they are great to sell and they really suck to support!! P.S. Even the Company Owner lies on their website stating that you can call him directly on his cell number posted on the website. Lie, the number posted gets you to the main number
Phil,
We are happy to know that everything was taken care of and that you are pleased with the outcome. We appreciate your kind words and we look forward to doing business with you in the future!
Reviewed June 5, 2015
We used All Year in our previous home and used them again because we were very happy with their service. Everyone there has been very efficient. The installation went very well. I don't have a problem with anything.
Sabrina,
We are glad to hear that you were more than happy with our service and installation. We look forward to working with you on any AC needs you may have in the future!
Reviewed June 2, 2015
Sales representatives showed up when they were supposed to and were very quick to respond with the quote. They were professional, I had no problems with them. I was not on site when the installers came (this is a for-rental unit I own) but as far as I know everything went well.
Kevin,
We're happy to hear of your experience with the All Year Cooling team and thank you for your words of recommendation. We look forward to doing business with you in the future!
Reviewed May 29, 2015
All Year is excellent, from the quote process all the way to the installation. I would totally recommend them.
Cynthia,
Thank you for your recommendation and we look forward to assisting you on any AC services you may need in the future!
Reviewed May 22, 2015
I've had my unit from All Year for about three years and I've been in contact every year with their representative because I've had problems with the unit ever since I bought it. They work with me in terms of getting it repaired. The coil has been replaced twice and just last month, the blower motor went out. And rather than charging me full price, they charged me the cost to get it replaced which is still kind of unacceptable. At that point, I just took what I was given.
Reviewed May 21, 2015
So my next door neighbor made a recommendation for All Year. He had looked at 12 or 13 companies and chose All Year Cooling, and he had a great experience. I called and they made an appointment from the office. A guy came out from my area. He lives in my city and he was great, very personable, and I told him I had already received an offer. I didn't tell him how much. I've dealt with the company for seven years and they wanted me to get a new air conditioning unit. He just told me exactly what needed to happen, what size would work, how it would work, and what the company would do. The follow up and the customer service was excellent.
Larry, we're glad that you chose us for your AC unit install and hope the unit is continuing to run smoothly. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed May 18, 2015
The rep came in and did a survey at the house and the installers were very professional. They had to remove two door frames to get the stuff done but they were professionally replaced without me having to say anything. All Year did a good job.
Geoff,
We are happy to know that our installers provided you with the best service as this is something we strive for. Thanks for your great review and we look forward to doing business with you in the future!
Reviewed May 15, 2015
I've had my unit for a couple of months now and the team that installed it was very professional and nice. I think All Year is a very good family company. I'm ready to call them very soon for our clean up. I could definitely recommend them to a friend.
Thank you for the great review! We are happy everything worked out and that you chose to work with All Year Cooling. We look forward to assisting you with any AC needs you may have in the future.
Reviewed May 14, 2015
I had an air-conditioning malfunction so I reached out to All Year and I've had my new unit from them for a month and a half now. The sales rep were good so as the price and the customer service, and this made me happy. The installation team were knowledgeable and friendly and everything went well. Overall, my experience with All Year has been good.
Thank you for the review, we are pleased that you were satisfied with our services! We look forward to assisting you with any AC issues you may have in the future.
Reviewed May 12, 2015
The communication with All Year Cooling was excellent. When their person was coming to my house, four people called to make sure we understood that the person's coming. And then when the person was only 20 minutes away, he called to say that he's 20 minutes away. So, our overall experience with them was excellent. In fact, I've recommended them to anyone who asked.
Steve,
We're happy to hear of your great experience with our support and service team as we pride ourselves on customer satisfaction. We look forward to assisting you with your future AC needs.
Reviewed May 10, 2015
I had no problem with All Year. They came out fixed it very nicely. I'm very satisfied and I have recommended them to a friend of mine.
We are glad that you were satisfied with our services. It is our mission to provide our customers with excellent service. We look forward to working with you again in the future.
Reviewed May 7, 2015
Everyone at All Year has been amazing and I was even able to speak to the owner. They have been transparent about everything. The installation team was great when they put in the unit. It was a good experience and I recommended it to several people.
Timothy,
Thanks for your recommendation and we're happy to know that you received excellent service, as this is our main goal. We look forward to assisting you with any AC needs that may arise in the future!
Reviewed May 5, 2015
I checked on the reviews on All Year, and they had good reviews so I used them. The sales representative were all great and the installation team were clean and professional, couldn't have asked for it to be better. It's a world difference since having it installed.
Douglas,
We're happy to hear of your positive experience with our team as our goal is to provide each customer with excellent service. We look forward to doing business with you in the future
Reviewed May 3, 2015
We saw All Year as kind of a hands on business so we went with them. Their installation team were just very nice. Everything went fine and we now have air conditioning.
Thank you for the review. We are happy that everything worked out & we hope you'll chose to work with All Year Cooling again in the future!
Reviewed April 29, 2015
We have two units with All Year and it's been working fine. It doesn't bother me at all. Their reps have been very helpful except for the fact that I signed an additional contract. But other than that, everything's going well.
Thank you for your review, Midge! We hope you are enjoying your air conditioning units. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed April 25, 2015
When I talked to All Year Cooling, they sounded like they knew what I wanted to do, and the price was reasonable. They were competitive in their pricing and service. The sales representative was positive and the installation team knew what to do and how to do it. Since having the unit installed a couple of years ago, I do feel more comfortable.
Fitzgerald, we're happy to hear that you had a great experience with our company. We hope the new AC unit is running smoothly! I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed April 25, 2015
Installation of a New Air Conditioning Unit - I would like to express my deepest appreciation and congratulate All Year Cooling for their professionalism, promptness, competitive pricing, and customer service. I highly recommend this company!
Marilyn,
I'm happy to hear of your positive experience with us and want to thank you for your recommendation. We look forward to working with you in the future!
Reviewed April 22, 2015
We needed an AC unit replaced when the compressor died on our existing AC. I had talked to several different companies (many highly regarded on Yelp, etc.) in a compressed time frame--but I wasn't entirely comfortable with what I was being told. So I expanded my search from my general area and I found All Year Cooling, which looked promising--but they were headquartered 90 minutes from me. All Year Cooling's website had the unit I was looking for--and they listed the price upfront, right on the website! I defy you to find another AC company who puts that information up front--anyone who has ever had to replace an AC unit (as I have on several occasions) knows this is a game of half-truths and misdirection.
On a whim, I texted the owner (Tommy Smith) very early in the morning to see if they might be able to help us. His response was immediate and a few hours later, his tech was at my house. Tommy honored the pricing on his website (which was $2,000 less than I had been quoted by others), and he stayed involved with the installation of our new unit every step of the way. Tommy Smith and All Year Cooling far exceeded our expectations at every step of this process. We feel very fortunate to have found this company.
Scott,
Thank you for your recommendation as myself and the All Year Cooling team always strive to offer our customers with not only the best prices, but also the best service. We look forward to working with you in the future!
Reviewed March 27, 2015
All Year Cooling is currently working on something for me like checking my duct systems, which is something that’s out of the ordinary for an air conditioning company to do. That stands out the most. I can call them at anytime, and if by some chance they’re not there, they call me right back and we've been able to do what we needed to do. The owner's involved and his workers did a great job. They just bent over backwards for me and did things. They are amazing... The most honest company I’ve ever dealt with in my entire life.
Stacy, we're happy to hear that you had a great experience with our company! I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed March 24, 2015
I looked up a couple of companies for installing an air conditioner and All Year Cooling came up as the best one. I called and the sales rep I talked to actually answered everything and he was very good. It's the same with the installation team. This is now the second air conditioner I installed with them, with the first one for my father-in-law. After they installed it, I just came back to life. I'd definitely recommend it to a friend as my experience was great.
Thanks for the recommendation and we look forward to doing business with you in the future!
Reviewed March 23, 2015
I live in Jersey but my air conditioning unit in Florida had broken so I needed someone to exchange or repair it. I did a bunch of internet searches and called over 5 or 6 companies but the only one that actually called back and followed through was All Year Cooling. It's almost like I had to beg somebody to go and look at my unit or to exchange it, and to quote me a price. It’s almost like doing business was painful.
A lot of the people, even in the same county -- which is not that big, it's only a 20 mile drive -- would not even go. And those who would go, even Sears which is a national retailer, was such a pain to deal with. The only people who went out of their way to do business was All Year. They were great and professional, and they took care of everything perfectly,
The purchase was basically done online, and then we did it on the phone. Their sales reps reached out to me and made an appointment. They took their time, went over there, measured everything, and gave me a price which I found to be fair. So we proceeded from there. I had to call them back to pay them. It's almost like they trusted me that much. They would know that I'm going to pay because I made a point to call them about 10 times. I don't like owing any bills so I take care of these quickly. When we were talking on the phone, their sales rep was a very helpful individual, very knowledgeable with the product, and friendly, to the point that whatever job I need done in Florida, I'm going to use them.
Celestino,
We're happy to hear of your recent experience with the All Year Cooling Team and we appreciate your recommendation and appreciation for our affordable prices and service. We look forward to working with you in the future!
Reviewed March 22, 2015
Interactions with All Year sales representative and installation team were phenomenal. They actually beat the price I showed them from somewhere to try to earn my business the best way they could. After the sale was done, we had tons of follow-up, which shows that they do that for all customers. When we got our unit put in last December, my electric bill drastically dropped. It's cooler in the house and the blowing is stronger.
Darren,
We're glad to hear that your home is not only cooler now but you are saving money. We look forward to assisting with your future AC services
Reviewed March 21, 2015
All Year Cooling's representatives were very prompt - they came out the next day and hey put a lot of people on it. They were very experienced, nice, professional, clean, and willing to go the extra mile. It was a really awesome experience.
Reviewed March 20, 2015
I had interviewed several firms and I was impressed with the person from All Year. They came up to the house and worked with me to get the price right and the contract right. I also like the manager at the time. All Year is helpful and reliable. I was very happy with the installation. I had accounting come out afterwards and take a look and they said that there were some things that needed to be fixed, which they did fix.
Thank you for your kind review, Jerry! We hope your AC is still running smoothly. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed March 19, 2015
All year's price, coupled with a friend's recommendation, convinced me to avail of one of their units. Their sales representative was pretty thorough and very professional; he basically took a look at everything that I was requiring in order to get the job done. The installation team was excellent - very friendly, thorough, quick, and exacting with what they were doing - I know this since I used to do it also as a part-time job. They just messed up a little bit on the top end because they didn't install the right box up there (the electrical box), but the owner assured me that there would be somebody coming out on Monday to take care of it and that's exactly what happened. Right now they still haven't completed the process related to electrical permit and approval - I'm still waiting for it to be complete - but I'm generally satisfied.
Reviewed March 18, 2015
I was searching for a swirl fan air conditioner and all companies said that they don't make them anymore, even All Year Cooling. I went on the internet and found one in Ohio. I called ** from All Year Cooling to have them install it. The installation team was marvelous. They did everything right, except when they swiped my thermometer. I called ** right away and he sent me a replacement, but not as high quality one that I had but working. That’s how we became very good friends. In fact, I’ve sold them to another friend of mine.
Frank, we're glad that you chose us for your AC unit install and hope the unit is continuing to run smoothly. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed March 16, 2015
Someone referred me to All Year Cooling, and I liked their price. The unit is going two years now and it's running well. I recommend All Year Cooling.
Robert, we are so glad that everything worked out for you. We appreciate you taking the time to write a review. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
Reviewed March 14, 2015
All Year was recommended by the property manager. I talked with All Year over the phone, they showed up, did a good job, waited till it was certified and left it running in good order. It was a very positive experience. I enjoyed working with them and I plan to do business with them in the future. I’d recommend it to a friend.
Gary,
Thanks for the recommendation and we look forward to doing business with you in the future!
Reviewed March 12, 2015
I chose All Year Cooling because of their reputation. I looked them up on the Better Business Bureau and their advertisement that I'd read in the paper was true. I just had the unit put in a week ago. The sales representative is the owner of the company and I had a lot of conversations with him. He was absolutely friendly, knowledgeable, and answered all my questions. The installers were good and very professional and cleaned up...no mess. All Year was outstanding.
We're happy to hear of the great service you received from our team and look forward to working with you again.
Reviewed March 10, 2015
This is the best company out there in the marketplace and their sales reps are the greatest you can ever meet. They are very honest in all the pricing and don’t require any down payment. The guys that installed the unit were all professionals and knew what they’re doing. They had done everything in a timely manner and didn’t leave any junk behind them. When the door wasn’t shutting up with the unit in place, they sent a carpenter and installed a brand new door. They do the job, you pay the bills and everything's perfect. Here in South Florida, you can’t talk like this about too many companies, but this is one of them.
Charlie,
We're happy to hear of your experience with our team members and appreciate your recommendation as we strive to provide our customers with the best service. We look forward to doing business with you in the future
Reviewed Feb. 5, 2015
Someone that I know that works on air conditioning referred me to get in contact with All Year Cooling. They came out and were really nice about everything and very professional and they worked very hard. Now my place is more comfortable and I have heat and air now. The whole thing from start to finish was very nice, very professional and I have no complaints whatsoever. They even sent me a thank you note afterwards.
Diane,
Thank you for your recommendation and we are happy to hear of your positive experience with us. We look forward to doing business with you in the future!
Reviewed Feb. 4, 2015
For their reputation (through my friend's reference), speed and pricing, I choose All Year Cooling. I have their unit for two months now and it's a lot better than the old one. Their sales representative was very good and very efficient. He price-quotes right away and sets delivery dates right away. The installation team was professional and just as efficient. All Year Cooling is just excellent overall.
Reviewed Feb. 3, 2015
I was fine with the service from All Year Cooling. I was just annoyed with the floor. The guys were polite and nice but the only problem I have is I got this new expensive ceramic tiles down in here and they were scratched. The guys must have done it by putting the tool down on this floor (I know because I've done it before). The floor is real sturdy, no problem when you drop something, but sometimes you put a metal tool down and it rubs or scrapes it and it takes the finish off. Maybe the guys didn't see what they did or didn't mention it. Apart from that, All Year is very good and everything was really great. I was happy with their work.
Reviewed Feb. 2, 2015
All Year Cooling was pretty good -- they were very responsive, they came when they said they were going to come -- but it remains to be seen. They were pleasant, clean, and the air conditioner works.
Reviewed Feb. 1, 2015
I have used All Year Cooling and Heating in the past. I was satisfied with the work that they did the first time. We're still working on the installation right now and they received the order needed for the unit so someone was in today to install. There are some minor fixes that need to be made that was missing in one of the bathrooms to keep my office warm. I think they did a good job and would recommend them to friends.
Jaime, thank you for taking the time to write a review. We're glad you chose us for your AC installation. I'm always available if you ever have any questions. - Tommy Smith, (954)-610-6620
All Year Cooling Company Information
- Company Name:
- All Year Cooling
- Company Type:
- Private
- Year Founded:
- 1973
- Address:
- 1345 NE 4TH Ave
- City:
- Fort Lauderdale
- State/Province:
- FL
- Postal Code:
- 33304
- Country:
- United States
- Website:
- allyearcooling.com
