All Year Cooling Reviews

Days later a different repairman comes out and shows me that the prior repairman installed a coil (see pic) smaller than the system requires that I paid for originally. AND it leaked badly. If it hadn't leaked would I have found out they used a inferior-sized unit that used more electricity and would struggle to cool my house? Confronted AY. Blamed York for sending the wrong part. What about the AY tech, he had to know it was wrong? Got some double talk and was told to suck it up over the Memorial 3 day weekend and they would put in the correct/larger coil on Tuesday. So they did, and it is 10 degrees cooler at the vents (see pic). Just not blowing! Set thermostat to 73 degrees and after running 8 hours house cooled from 82 to 78. They're sending the diagnostic guy again tomorrow. *NOTE TO ALL YEAR.* Please just fix the damn unit correctly!

When the tech came on May 5, 2026, I repeated the same information. He confirmed that the cylinder's motor needed to be replaced. However, I noticed something odd. When I would mention that my unit is under warranty he would say, "if you submitted the paperwork for it," forcing me to repeat that I did file what was required to receive the warranty. Then, came the interesting part, he quoted me the whooping price of $967.00. At the time, I was not certain but I had a pretty good idea that his quote was too high and I let him know. He, then, lowered it to $821.00. I still was not interested and told him, in no uncertain terms, that I was not interested.

After that, he, unbelievably, tried to contact me by phone and text. This guy gave me a quote that clearly included both labor and parts when I, in no uncertain terms, stated several times that my unit was still under the manufacturer's parts warranty. Yet, in spite of the fact that I rejected both of his quotes because he was fraudulently charging me for both parts and labor and ignoring my parts warranty, he thought I could still hire him. He is not only a shameless fraudster, but, he is also delusional.

I also got a second opinion from another contractor, who mentioned he had difficulty even locating parts for this type of unit. He said if he couldn’t find the part, his total charge would only be $500. That says a lot. After seven years of ongoing issues, repairs, and added costs, I can honestly say this has been a terrible experience. I would not recommend this company based on the quality of the unit and the service provided.

On September 19, 2025, after prior communications went unanswered, my spouse and I drove to the company’s headquarters to seek resolution in person. We met with Ms. Julia **, who acknowledged the seriousness of the issue and arranged for ServPro to inspect the home. She advised us to relocate to a hotel due to my spouse’s compromised immune system following leukemia treatment and instructed us to retain receipts for reimbursement. ServPro arrived that evening. After that, there was no meaningful follow-up communication from the company.

On September 23, having received no updates, I again drove from Homestead to their headquarters. Ms. ** was unavailable. I was redirected to HR and told ductwork replacement would begin September 24. During duct replacement, visible mold was discovered not only in the ductwork but also on drywall around multiple vents and inside the upper portion of the air handler. When I contacted the company again, a technician arrived on September 25 stating he was there to “clean the mold.” When asked about his mold remediation certifications, he admitted he had none. He then left without properly addressing the contamination. This response was inadequate and irresponsible. As a result, our AC system was unusable. To prevent further damage, I rented a dehumidifier at my own expense. We were displaced from our home for three weeks.

Because All Year Cooling failed to handle the matter professionally, I was forced to independently hire certified mold testing and remediation professionals. Only after I personally ensured proper mitigation was completed could the ductwork replacement be finalized. Ms. ** advised me to contact Mr. Thomas ** directly regarding reimbursement. I submitted a detailed request for reimbursement covering:

* Three weeks of temporary lodging

Despite her clear representation that these expenses were due to their negligence and would be reimbursed, my written request to Mr. Thomas ** have gone completely unanswered. Multiple follow-ups have received no response. This matter was acknowledged internally as negligence, yet the company has chosen silence over accountability. It’s been weeks and months with not a single call nor contact to resolve my concerns. Requesting BBB’s assistance in obtaining prompt and fair resolution.

Furthermore, another tech came out and told my tenant that I'm the reason that her and her children are suffering from the heat. This false statement cause somewhat of a friction between my tenants and I. That particular tech came before to give me a quote on a new unit that I wanted to replace in the front apartment. After thinking about how awful their other AC unit has been, I decided to spend my money with a better company. I believe the tech was upset that I purchased a brand new unit elsewhere, which was the best decision that I made. I even wrote the president of the company. He never responded. Hey, he got his money and didn't care about any future potential revenues that his company could lose.