Hi my name is Tommy Smith, President of All Year Cooling. We're a family business that was founded in 1973. Since day one customer service has been our #1 priority. So much so, that I want all of my customers to be able to contact me before, during and after the sale. I look forward to you joining the All Year Cooling family!
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Reading the most recent reviews, it seems that I am not alone with my terrible customer experience regarding this company. It is said that only 1-out-4 disgruntled clients will actually take the time to write a review. That means that there are a lot more unhappy clients out there than what you are reading here. This has been my HORRIBLE experience with All Year Cooling in 2019...
July 30, 2019. I ordered a 3.5 ton Trane Heat Pump from this company. The cost was $5,200 and was supposed to include a: 1. Thermostat and; 2. 10kW Heat Strip [PRE-INSTALLED in the unit]. August 30, 2019. 30-days later the Heat Pump was finally delivered to my house [they quoted me 2-weeks]. August 31, 2019. Whilst unboxing the Heat Pump, we noticed there was no thermostat so we contacted All Year Direct & requested a statement credit. September 17, 2019. They finally credited my Credit Card $100 for the missing thermostat... it cost me $168 to get a new one. September 25, 2019. Finally managed to get a local HVAC technician to come and hook up my new $5,200 Trane heat pump. He noticed that the 10kW heat strip was NOT installed in the unit and offered to install one for $450 to include labor.
September 27, 2019. I called the company re: the missing heat strip and was told that it would take 2x weeks to deliver to me and they would supply a tracking number. They also told me that it is very simple to install the heat strip. October 01, 2019. Called the company to request an update on the tracking number. Left a message with the call desk. Never received a response. October 14, 2019. Called the company AGAIN to request an update on the tracking number. Left a message with the call desk. Never received a response. October 18, 2019. Called the company a THIRD TIME to request an update on the tracking number for the heat strip. Left a message with the call desk. Never received a response.
October 21, 2019. Called the company a FOURTH TIME to request an update on the tracking number for the heat strip. Left a message with the call desk. Was told that someone would call me back within 24-hours. Finally received a call from a manager who said a tracking number would be issued. October 23, 2019. Finally received a tracking number for my 10kW Heat Strip. October 30, 2019. Received Heat Strip via UPS… it has now been 3-months since I placed the original order on July 30, 2019. November 01, 2019. The Heat Strip DOES NOT install easily into the unit so I called the company & requested to speak with Tommy Smith, the owner. I want to ask him; “what I am supposed to do to get the heat strip installed into my $5200 Trane heat pump given that it was supposed to have been PRE-INSTALLED by the factory PRIOR TO DELIVERY?"
To make this situation whole, I am expecting All Year Cooling to cover the cost of labor to have the local HVAC company install the heat strip. In conclusion, I would NOT RECOMMEND this company at all!! When you spend $5,200+ for a product or service, you expect a certain degree of professionalism & customer service. At the very least, you should expect to receive the product you paid for. All Year Cooling will meet NONE of these expectations!! Do yourself a favor… STAY AWAY from All Year Cooling unless you want an endless series of disappointments and months of stress.
This is a follow up from my review on Oct. 29, 2019. I got a call from the office saying they will send a guy out to check and do the maintenance $0 as promised, when the the guy came back (very nice) he took the AC apart to show me what particular cleaning was needed and also showed me the coil and pan after he cleaned. Granted I know the AC needs cleaning but I still says there should be a contract that will pay for that, instead of a surprise figure sprung on you at one time, in an average household $600 is not easy to just do quickly. I'm very please, the leaking has stopped. I pray next year there a different contract I can buy as I plan to purchase my for service contract. Tommy, I thank you from the bottom of my heart.
I bought an Ac from this company. Paid for Maintenance Service for what I thought covered for Maintenance until I had a real maintenance service. I had a leak. When the repair guy came I asked him, "Will I get this same leak every 6 months when it's time for maintenance service?" The worker replied and said most likely because the line is clogged up. So he blew the line and did whatever he do and left.
I notice my leak continued, I called back, they sent another guy to look at the unit he tells me the coils needed cleaning and the "T" trap is clogged. Ok I'm thinking this is maintenance so I asked, "Do I have to call in for another service call?" He replies yes, but continue to tell me it will be extra charges. When I called I Found out ($595) for the services, So now I'm not very happy. I tell the guy, "No. I pay for maintenance service every 6 months." He continues to tell me the maintenance I need is not part of the service contract. Isn't that some **!! Make a service contract that covers ALL maintenance.
They kept changing the appointment time and calling me. 8 changes in one day! They finally showed up at 9pm. Scheduled a repair without giving me an estimate and did the same thing all day changing the appointment time. They never showed up. To top it off customer service called to see how my experience was. I only chose one star because I had to.
Terribly expensive, practically a ripoff. Be careful, stay away for a 5 minute work of refrigerant. They charge 425 USD, normal fare should be 200. They will tell you 'No service charge' then to show up and do the work to rip you off....
We needed new air conditioning. Being from the North, we knew nothing about them. We got three quotes, and lots of advice. We chose All Year Cooling, and hoped they would be as good as they seemed, because we had been told that the units are not complicated but the installation is key to a good outcome. The installers were first rate. They worked until the job was perfect, staying in our home until it was dark out, and they had to pull out their flashlights. They were gentlemen. All of them, including the office staff. I find zero reason not to recommend them. Highly recommend them.
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I'm living in South Florida, and my air conditioning unit broke on a three-day holiday weekend. I was online at 11:30 Sunday night looking for air conditioning companies. It was very hard to get in touch with a company, but All Year was there to respond. They were online 24/7 and they have a chat system. I threw a question out and someone responded immediately. The next day in the morning, there was someone here. Their salesperson was great. He was very nice, very courteous, and professional. I got my unit within those two days on a holiday weekend. The installation team were great too. I have a little loud dog that likes to bark at everybody, and they interacted with the dog. They were really nice and professional.
I was really impressed with All Year. I really liked them. I live in a condo complex with an association that is a real pain in the rear end, and All Year spoke to them directly. They gave them all the paperwork that was needed, and in five minutes, the approval from the condo board was in my email. All Year is a very good and professional company. Their AC unit is working great.
A year and a half ago, my AC broke and somebody recommended All Year Cooling and Heating. Then, I decided to go with them because of the price and their rep was very nice. However, their rep said that my electricity was gonna cut off in half, but it didn’t. Then, the unit broke about two weeks ago and they came on a weekend. I had to pay a little bit, which was not very nice, but at least they came and they fixed it. The girl in the office was very nice and up-to-date and she was able to help me. Also, the team who came out was great. Other than the fee I had to pay because it was a weekend, everything went smoothly.
I’m very happy with All Year's price and I was happy with the installation. I then called for two reasons. Number one, because they screwed up the financing and somebody called me back and told me somebody else would call me back, and nobody ever did. So, I’m stuck because I had to accept the financing that they put me under, which is not the one I chose. The other thing is, I called to schedule an inspection by Martin County and nobody ever bothered calling me back about that either. That was a disappointment because this should be inspected since permits had to be pooled for it. I have no idea what the status of that is. Plus the AC seems to be making a little bit more noise than it should.
When I had these problems, I called Anthony who’s the sales guy on the job. When I initially signed up for the financing, I pointed out that I was signing the wrong thing, and he assured me that we would get it right but we didn't. I then spoke to him and he said I had to speak to someone in the accounting or financing department. A young lady called me back and I explained to her the situation, and she said Anthony would be calling me but I never heard from him. Also, in the past I’ve had trouble with All Year in inspections. I used to own a house in Wellington and they put two units in the house in one year, and they never had the inspection finalized. Nonetheless, generally I’m happy with All Year. The install crews come on time and their jobs are done well for the most part. I know that if I call them, these problems can be taken care of.
When I met the sales rep from All Year, he seemed like a nice guy and I thought I’d do business with him. Everything was great with the installation team. I’ve had some problems with the air conditioning unit and All Year would come out and fixed it. I’ve had a warranty program with them and they’ve honored it and they’ve come out and fixed the air conditioning unit at no cost to me. I’d give them a glowing recommendation to anyone.
Thank you, Keith! We're glad to hear that the technicians have been able to repair your unit. Please reach out if there's anything we can help with.
I was online looking for different companies and I found All Year. It seemed like they have been in business for a while and they have pretty good references. People really spoke highly about the service. A very nice gentleman from All Year came in and explained everything to me. All Year gave me a very good price, but my credit wasn’t very good at the time. So I didn’t have the amount for the downpayment. But if I was able to afford it in any way, I would definitely get back in touch with All Year.
Thank you for the review, Evelyn! Please don't hesitate to reach out if we can help in any way.
All Year Cooling expert review by Shawn Bayless
All Year Cooling installs, maintains and repairs air conditioning units in South Florida. Since 1973, it has performed more than 150,000 HVAC installations.
Same day service and installation: Customers can request same-day services, including installation and repairs. This can come in handy if you need your air conditioning system repaired quickly.
Offers both installation and repair services: Consumers can work with the same company for both installation and repairs. This allows the customer to develop a relationship with the contractor.
Offers coupons and discounts for families: Private homeowners can often save money when installing or repairing a system from this company. Be sure to check their website to see if they are offering any current promotions.
State and county licensing and insurance: Repair and installation contractors are all licensed by the state of Florida and insured by All Year Cooling.
Offers financing: Customers who can't pay for an HVAC system all at once may be eligible for a financing plan. All Year Cooling partners with Wells Fargo, Citi Financial and TD Bank to offer financing options to qualified customers. The plans range from 6 to 60 months.
Best for: homeowners in South Florida.
All Year Cooling Company Information
- Company Name:
- All Year Cooling
- Company Type:
- Year Founded:
- 1345 NE 4TH Ave
- Fort Lauderdale
- Postal Code:
- United States
- (844) 837-6566