A.J. Perri Reviews

I had a water heater that needed to be replaced, and the HVAC company that put it in and did all my air conditioning units went out of business. I knew about A.J. Perri, and they were able to come out immediately. We were selling our house, and it was the day of our open house, so we needed immediate action. The tech was good, and he replaced the water heater. It functions fine now. There was a minor gas leak from the fixtures that needed to be replaced or tightened up, and they came out right away to do that. A.J. Perri was responsive, and that was what I needed.

My washing machine backed up into my laundry sink. A.J. Perri was able to send someone that day. The person who was here was not able to do what needed to be done, but they sent someone the very next day, which was great. There was something about a drain. They had to use some kind of special thing to clean it out. The issue has been fully resolved. Everyone was very nice and very polite. They were prompt. They cleaned up very nicely after themselves. It was a positive experience. I wouldn't really hesitate to call them back again.

Our tenant called us and said that the air conditioner wasn’t working properly. It would turn off if it got super hot. The tech that was sent by A.J. Perri was very informative with what he felt was wrong, and he was very good. We had to replace the compressor but we didn't do it with A.J. Perri because they gave me a price quote, and it was quite high. I called for a second opinion, and I was able to get it fixed for not even a fraction of the price of what it would cost me to replace the whole unit naturally. So, the actual experience with A.J. Perri was good because they came out right away, and they were able to tell me what the problem was but their solution wasn’t in my best interest.

I always have a good experience with A.J.Perri. I reached out to them because I see a lot of their trucks all over the place. And nowadays, it's hard to trust small companies when you go to Marketplace on Facebook because of scams. Every time I call them or text, they always reply within a matter of hours. It doesn't take the next day. They came out to treat my water heater boiler recently. They came, they checked, they gave me quotes, they gave me choices, options to choose, and then I went from there. Everything's perfect now. When it comes to a homeowner, not having hot water is a big thing in this country. The water is super cold. So the timing that they do service is pretty quick. It was a very good thing. I recommend it to everybody.

I called A.J. Perri for the AC unit that was not working, and they fixed it. However, the first call to make the appointment was quite difficult. I wanted the technician to clean the condenser, but they were never able to book that appointment for me. When they finally came, they realized that the condenser needed to be cleaned. However, they came at 7:00 PM so it was late. They couldn't do it, and they had to come again. With A.J. Perri, you have to insist on having the appointment at the right time.

I had a jammed Moen garbage disposal. Called A.J. Perri for the first time and I agreed to their $150 service fee to come out and assess the problem. They sent two technicians out and they assessed it was jammed and not burned out. Told me they would try to unjam it and the total cost is $250 which included the $150 service fee. $250 was high but what was I going to do. If they couldn't unjam it, the cost to replace the garbage disposal with their unit would be $2,100. If I provided the garbage disposal unit, the labor cost would be $1,017. A good garbage disposal costs about $125 - $175 retail. The two technicians who were very nice unjammed my disposal in about 10 minutes.

I had draining issues throughout the house. It lasted for a month or two. I got charged more than what I initially thought, but A.J. Perri came immediately and got the work done so I didn't care too much. They came that same day.

Our service visits with A.J. Perri were fine. We contacted them once when we needed a drip repaired from the pipe, and we contacted them when they sent a mailing for an annual checkup of your heating system, at which time they detected some deficiencies that would require us to replace the air conditioning system, which we did. We were satisfied with the outcome of all the work that they did. However, they're pricey.

A.J. Perri has been awesome. I've been using them for years. They show up. They're a 5 to me.

I was so happy to get an appt the same day with AjPerri, My AC unit on the outside just stopped working randomly, I could hear the inside turn on but not the outside part. So the tech got here took a look and said the first step was to replace the capacitor then we will see. So he replaced that, the fan turned on but a couple of seconds later it stopped again for a few second then would start again, then turn off. So he looked at a few other things, called a friend/co-worker not sure which and they came to the conclusion the fan and condenser were all shot. So he gave me a quote for the parts and labor at almost 8k and said I can try to call the manufacturer and see if they will do anything under warranty since the unit is only 4 years old but in the end it may be better to buy a new one.

We've had a great experience with A.J.Perri. They were very knowledgeable, and they tell you straight how much it's going to cost and let you decide if you want to do the job or not. The most recent issue they came out for was the water spigot. Everything's functioning now. Their technicians have been very knowledgeable, straightforward, and trustworthy. They're a little bit high in price, though.

A.J.Perri was very good. They did a good job and got the hell out. That's what I wanted. I just wanted them to do the job and go away. I'd recommend them.

This company does not keep the Technicians within the scheduling timeframe. I have waited on my day off for 4 hours only to find the technician behind and had to reschedule 3 times for a tune-up service. Let’s hope 3rd time goes well as like everyone that works full-time this is the only day for multiple errands, appointments, etc. that a person has during the week.

The water wouldn't stay in the toilet. I would flush it, the water will come up, and it would go down. I tried to get my regular plumber, but he couldn't come for a while. I went online then reached out to A.J. Perri and they sent someone right away. However, the plumber couldn't fix the issue. He tried the best he could but he couldn't figure it out. I didn't know what else to do, so I changed everything. They're supposed to be licensed plumbers but I was getting the impression that they weren't.

I had an excellent experience with A.J. Perri. They fixed a lot of things, and we depend on them whenever we have a need. I usually call them first to see if they can fix whatever the issue is. They have a good company.

I got an estimate from A.J. Perri for a split unit that needed to be repaired. The technician was very nice and thorough. They told me I should upgrade the system and put a new one in, but it was so much money that I went somewhere else where it was a lot cheaper.

The recent experience with A.J. Perri was good. Scheduling the service was very prompt and customer service was very nice and easy to talk to. The plumber who came out for the sink in my bathroom that was leaking underneath was excellent. He repaired the leak and replaced the drain stopper with a different one. He was very cooperative, cordial, and professional.

We hired them to come and service a 3-year-old AC system for the season. One week later our AC was not working - they came back said the drain was clogged and charged us $700 to fix it. Not sure how the drain was clogged when you just serviced it a week before. Now one week later AC is not working again, hottest day of the year, and no one can come for hours. They either are not servicing it when they come or they are not diagnosing the real problem, despite us paying them a service fee and $700 to repair a clogged drain one week after they serviced it. I am beyond frustrated and would never recommend using their service as they seem incompetent and more interested in gouging their clients.

I recently had my yearly A/C maintenance on my system. The technician completed all the system checks and informed that all was in working order. He then recommended 2 add on services, cleaning of blower fan blades at $735 and an air scrubber at $1900. He showed me an internal picture of the fans blades showing a build up of grime and possible mold growth on the blades. I denied the services because of the ridiculous prices. The following day I inspected the blades myself, took the same pictures that didn't show any mold or significant grime. It seems that the service tech used a picture that wasn't from my system to con me Into purchasing 2 services at $2700 that clearly are unnecessary!

I requested to have my drain snaked out from my basement to the street. I saw that AJ Perri had a special for $79. I called to inquire and was very skeptical, especially after reading some of the reviews about overcharging, etc. I was absolutely satisfied - they kept me posted when the technician would arrive. George, the technician, was professional, took the time to assess the problem, and even though he felt that I may not have needed a drain to be snaked out to the street, he did so anyway. I was not overcharged, there was no heavy sales, and it was exactly what I had hoped for. Very satisfied.. I would strongly recommend this company. *PS I am not a friend, or relative and have no association with A J Perri.

This is day 12 without heat due to an error made by A.J. Perri a year ago on a new $25,000 system. Upon reflection, the sales department was SUPER responsive 2 years ago when I purchased a new Air Conditioning system ($17k) and a year ago when we bought a new furnace. Installation was smooth and friendly. But now that there's a problem, I can't get a hold of anyone with good information or influence. Day 4 -The service tech who finally looked at the system determined that upon installation A.J. Perri failed to attach a flue sensor. So the system ran for over a year without this attached. The dangling metal sensor then shorted out the system. Day 6 - "Your parts will be in today! Once they're here we'll get you scheduled." *crickets* Day 8 - Thanksgiving. At least the over kept us warm.