Lindstrom Air Conditioning & Plumbing Reviews

It took seven phone calls and 2 emails to finally get a Lindstrom supervisor to contact me, one month after the fact. He was unsympathetic and full of excuses, unwilling to take any responsibility despite what his own technician had confirmed and multiple photographs proving the point. In his words, ''photographs just give you a visual''! This was just the latest but most glaring example of poor service by Lindstrom, compounded by horrible customer service. These guys just don't deserve our business.

Given that the A/C was functioning, the customer wanted the refrigerant at the correct pressure so that at least the machine would function until a part was available. Only after he talked with a supervisor that was not willing to talk to the customer, and motivated by the customer's observation that he made the situation worse, did he finally restore the unit to a working condition, although still with a leak. This is a pattern of behavior with Lindstrom where they ignore the customer and often make the situation worse. Research into the last 6 months of maintenance on this A/C shows a lack of notes submitted by technicians since the beginning of the year despite statements (bills) for questionable service

Fast forward to 6/20/2025 8am, I called Lindstrom air as our AC disconnected and was not functioning since the previous night (around 10/11pm). The woman I spoke to was very short with me when I asked for the soonest appt which was 6/21/2025. I had asked if there was anything sooner and she asked me why I didn’t call them sooner. I accepted the appt and asked to be called if anything sooner became available.

At 10am I received a call from another woman from Lindstrom air stating that after speaking to my husband they would be able put us in between 11am/1pm that day however I would be charged at least $99 for diagnostics and then the service minus the $99 as we are outside our first year. I explained to her that our AC was placed June 2024 and that we believe the problem is the pipe being clogged again as it has done so many times in the past. Their team just came out in March for regular scheduled maintenance which I had kept on top of. Their technician came and unclogged the system like we anticipated and we were charged $251.

I pleaded my case with the technician and was informed he would speak to the office. He also mentioned that this is a common problem due to humidity (WE LIVE IN FLORIDA). So apparently with Lindstrom you will pay $9000 for a brand new recommended unit, be informed of issues after the fact, lines too long, frequent clogging resulting in non-functioning AC (especially in the summer due to humidity), and then to be charged $251 to fix. For reference, they replaced a unit from 2008 that I only had to service once in the 5 years I owned it (came with home when we moved in 2020). This is utterly disappointing and almost feels like robbery and a scam. BEWARE, you may think you’re upgrading with Lindstrom, but you’re actually setting yourself up for an expensive quarterly “fix” on that brand new unit.

After the appointment, I tried calling for help at their office, after 4 times being told I'd get a call back and never got one I contacted my Credit Card company and they opened a dispute. A few days later, magically Lindstrom called me, apologized and offered a refund and the dispute was closed out. Great... then the HELL started.

A month and a half later they sent me to collections for the unpaid, refunded, service that was not completed. Lovely. I tried calling them 1, 2, 3, 4, and 5 times to get ahold of someone over a weeks time to sort it out. "We'll have a supervisor call you" never to get a call. After doing some searching online asking leadership names at the company I got someone to call. And once again, I got negotiated to pay for the service I didn't actually get... again. Fine, I paid the bill and they promised they'd sort out the collections and I could move past this insanity AGAIN. Nearly 2 months later ANOTHER collections notice, they never informed the company (per them) that the account was paid up. Another 5 calls to lindstrom, promised call backs, over a week no go. The collections agency finally stepped in, after a plea to them, magically Lindstrom calls me and closes it out.

Needless to say, unless you're buying a new AC from them, they don't care about the customer, good luck getting ahold of anyone, and generally they are just terrible to deal with. Oh and as a customer just looking for service, be ready to get sold something you don't need. Finally, please hope you don't land in a vicious hell like I did going in circles with them, wasting 10-15 hours sorting out phone calls to close out a bill for a service not even rendered. Please, I wouldn't have written this if I didn't care about the next customer, please try a different company, they are not the same company as they were a year ago. They do not care about you as the customer.

September 25th: A technician diagnosed the issue as a bad stepper motor, assuring us that there was no valve in our unit and that they would order the stepper motor.

October 4th - October 11th: I made repeated calls, each time receiving the same excuse: the part was still "not in." They even closed early due to a storm but failed to reach out to me.

Fast forward to now, and we’ve encountered further issues. A technician visited again recently and found we were low on Freon due to a leak in the evaporator coil. We were charged $438 to refill the Freon (which we shouldn’t have to do every few months) and were informed that we would need a new evaporator coil. My husband placed the order immediately, but again, we have received no updates on the ETA for this essential part.

Today, as I sit here, it's currently 80 degrees in our home, and still no solution. With the lack of urgency from Lindstrom’s management, I feel entirely disregarded as a customer. Our last experience took nearly a month to resolve, which is unacceptable. We’ve had our air conditioning unit serviced exclusively by Lindstrom since purchase, and with parts under warranty, this situation should have been handled much more efficiently.

Today, I called seeking an update and was met with unhelpful representatives. After several calls, I was told all managers were unavailable and had to practically beg to get in touch with anyone. Each time I reached out, it felt like I was hitting a brick wall, and no one seemed to care about the urgency of our situation. The humidity levels are rising dangerously in our home, posing health risks for my family.

Final Thoughts: I expect prompt and respectful communication from a service provider, especially one we’ve entrusted with our home. Instead, the last few weeks have been filled with dashed hopes and unanswered calls. If this situation doesn't improve quickly, I am prepared to escalate my complaint to the Better Business Bureau and pursue additional recourse. I urge anyone considering Lindstrom Air Conditioning and Plumbing to think twice. The service has been far from satisfactory, and I hope to hear from a manager immediately with a solution.

We’ve spent a lot of money with you guys over the years in the agreements, recommended UV bulbs, filters etc so this was a bit of a slap in the face. I’ll be going elsewhere for my A/C needs. And if you happen to respond to this, don’t give me your cookie cutter “please reach out to the office”, you all have my info, you can provide customer service and call me to discuss if you care about keeping my business.

Despite investing in their annual maintenance plan and having my unit serviced twice a year, I’ve encountered issues every single year. The most recent experience was the tipping point. The first technician who came out blamed a strange noise on a vibrating pipe, and when I asked him to investigate further, he actually said it was “above his pay grade” and did no diagnostics. Unsatisfied, I called the company back and they sent a second technician who did address the issue, but only after he’d completed the work did he inform me there was a $225 charge. When I questioned why this wasn’t disclosed upfront, they told me I could either pay it or use up my second annual maintenance visit to cover the cost.

The maintenance done in August was clearly subpar—apparently the drain wasn’t cleaned properly—and now I’m stuck footing the bill for it. Lindstrom was recently bought out by another company, and it seems like they’re dismissing my concerns and any notion of taking responsibility for the unit or the quality of their work. I cannot recommend Lindstrom Air Conditioning & Plumbing. My experience has been nothing but frustration and unexpected expenses from a system that should have performed reliably and been installed correctly in the first place. Steer clear and find a more reputable company for your HVAC needs.