Lindstrom Air Conditioning & Plumbing Reviews

Decided to call this company because I knew it had been around for a while. The 1st technician was very young. He seemed knowledgeable, however, all I saw him do was vacuum the outside and told me my leak wouldn't be an issue anymore. I was charged $312 and it leaked the next day. They sent another tech, and he came in just talking without evaluating the area.

Frederick S took great care of our AC... pressures AOK, etc. 5-STAR Review. He vacuumed the condensate line, assuring us of continued flow. I plan to use vinegar once a month to keep it flowing rather than the "patch" they can put inside the unit. I am happy with the explanations and great communication between Frederick and myself. Makes me happy that we are on a service contract to keep this Carrier AC working. Thanks, Lindstrom!

The maintenance is incompetent. They have been to my house 3 times in 2 weeks. Keep charging me money and not resolving my problem. Each maintenance guy tells me a different thing and each time they charge me a diagnostic fee. Totally incompetent.

This an accurate review of my terrible experience with Lindstrom. They serviced my A/C unit a few months ago, gave it a clean bill of health and within weeks the unit leaked due to a clogged drain line, causing over 35K in damage to my home. The Lindstrom technician who came to service this unit after the leak pulled out fist-fulls of debris and slime from the drainage pipe and let me know that clearly the previous job was poorly done. Furthermore, the wrong-sized filters had been stuffed into our A/C units and had balled up - just sheer incompetence!

Convinced us to buy new AC unit. It was not properly installed-with leaks, clogged drain, black mold, needing serious mold removal, walls/sheet rock replaced. Though we clear the pipes regularly with a special solution, the unit clogs and shuts down regularly. They sold us a special pump. It still clogs. To be fair, that may be the nature of our water and South Florida heat, can’t say. We also found fiberglass bits coming through our vents. Documented to them with photos. Each time they were called for problem they created, they charged fees. The Carrier company verified that they had not properly installed the unit. We have not received responses to our multiple calls and emails detailing the issue. We plan to escalate. The only positive comment we have is that they do come out fairly quickly when called for service.

Less than 2 year old A/C unit diagnosed with a small leak in the air handler. Technicians attempted to remedy but exacerbated the issue. Technician would not initially replace the refrigerant that was loss due to his mistake. Technician advised that a part would need to be ordered and that the customer would be without A/C.

We purchased and had installed a new AC unit in June of 2024 (costing us $9,000). Within the first month, we had to call Lindstrom Air due to excessive condensation and clogging of the lines twice. Val was our point of contact during purchase, install and permitting stage which took almost 3 months. During the year we had the unit, we had issues with the drainage lines clogging multiple times, some of their own technicians stating that the drainage line was too long and some mentioning this was a common problem. Luckily at that time, we were still within the first year.

The drip pan in my Trane air handler cracked, and Lindstrom identified the problem and ordered a replacement. The part, but not the labor, was under warranty. When the part arrived, it took the serviceman about one hour to do the replacement. I was then charged $1,487.50 for this one-hour repair. When I called Lindstrom to correct this overcharge, they said that it was their standard charge for this repair, and it was not based on the time it actually took. I spoke to a manager in the service department, and was told that they would not make any reduction of the charge. In summary, Lindstrom charged me $1,487.50 for a one-hour repair, and so I urge everyone to avoid the Lindstrom Air Conditioning & Plumbing company.

Run as fast as you can to another AC company. Lindstrom was gutted of their former high quality service when they were bought by a private equity company last year. If you read only this - know this wrecked their 'family run' business into a profit only oriented company (who cares about the customer?!?). I scheduled Lindstrom to have a tech come do their $129 annual service appointment, which quickly turned into a HARD SELL for a new AC system even though mine is functioning I just wanted a piece of mind. No actual service was done.

DO NOT HIRE! I am compelled to share my extremely frustrating experience with Lindstrom Air Conditioning and Plumbing in hopes that it can help others avoid the anguish my family and I have endured. Our attempts to get answers or assistance have been met with unprofessionalism and negligence. Timeline of Our Experience:

Been a customer since we moved into our house in 2016, so 8 years now. Had a tech come out to clear my drain line which we have had done quite a few times before, and you all wanted to charge me almost $240 despite having the maintenance agreement and being a loyal customer for 8 years. Pretty ridiculous. I’ve never been charged for someone to come out and look at our unit while on the plan, just for parts if something needed to be fixed with the 15% discount. In this situation, there were no parts needed, all he did was clean the line and the coils. So either the tech and the rep were wrong or you changed your policy.

I purchased a Trane AC from Lindstrom Air Conditioning & Plumbing in 2018, and from the very first day, it’s been a constant source of problems. The initial installation was poorly executed. The base they designed didn’t even fit the unit properly, and as a result, the air filter media couldn’t be installed correctly. It took three separate service calls before they finally resorted to an improvised fix.

Amanda scheduled my Appt. for 11/11/24 when my Dad’s A/C stopped working the day prior. She was very nice! The technician Richard cleaned out the drain line and serviced the unit. A/C was back up and running! He was very helpful, courteous & knowledgeable!

I called the Palm City location and Chase was polite and scheduled my appointment the same day. Joe was the technician that services my AC. It had a leak in the line and lost all of the Freon. Joe found the leak and repaired it. Charged the Freon back up and tested everything. We had cold air in 3 hours. The group at Lindstrom were prompt, on time, and gave an estimate to me and explained the work detail before starting. I have used them before and I trust them going forward.

Today Tech Paulson ** came to service A/C. He is the best person ever to come into my home. I watched him perform his duties as an efficient highly skilled tech. No one in 38 yrs of me being a customer saw such efficiency in one doing this job. He should be a tech instructor to other techs to perform their jobs just as he did. I give him 10 stars.

Lindstrom Air and Plumbing are CRIMINALS. They charge three times the amount anyone else charges and they are doing this to all 55+ communities. DO NOT use them under any circumstances. They not only charged my mother 3 times the cost to install a new Carrier Motor which they installed TWO YEARS ago, but they tried to upsell her on other issues they should have handled during their maintenance visit 6 months ago. I spoke to another HVAC company and they quoted me $600 less. DO NOT use them unless you will pay way more.

You better shop around if you are a homeowner & get quoted a price from Lindstrom. I was quoted $3,500 to install a new compressor in one of my AC units. A much smaller company quoted me the exact same compressor for $1,800 installed. They are taking advantage of hard working people. Don’t let it happen to you.

Total rip off. They charge 10x higher for parts that can be found in a Home Depot. Don’t use them! $600 for 2 small parts worth $30 each. I will not let them rip me off again. Use a different company. No joke!

This company is money hungry. They show up but are quick to defer work and charge $99 dispatch fee regardless. Dispatch does not ask the right questions to do the job and many times will need to return another day with additional helpers. Customer service is more about lip service than making customers happy and returning. Seek other vendors.

My 87 year old mom called to have her dryer vent cleaned. She can’t see very good after the stroke. They quoted her one price for two hours but charged her for 5.5 hours over $1000. She over paid and they knew it. When I called they lied about the time spent there. They said they did work they never did. She might have a hard time see but she is still on the ball.

They want to charge me $99 “dispatch” fee to send someone to give me a quote for replacement water heater! Unbelievable. I definitely will not get a quote from them. No other company wants to charge to give a quote. I also have an issue with their AC maintenance. They want to charge me an extra $300 to send an extra man as to get to the roof they will need to use extension ladder. No problem with safety but to charge an extra $300 on top of $129 for regular maintenance is a total rip off and money grab. I bought my AC from them 6 yrs ago and have it regularly serviced by them and they have never charged me for the extra man. Will not use them for anything!

Lindstrom is a terrible company with disgusting customer service. They forged my signature on documents when I had to call them the day after their repair because they repaired nothing and charged me $1000. Take heed of all of these negative reviews. Workers were rude unprofessional and lazy. Representatives for the company were the same. If I could give them zero stars I would. Please go somewhere else.

My new unit was installed 2/2021 and from the beginning the wiring was crossed and I had heat not AC. 6 visits before it was fixed. I have had nothing but problems with Lindstrom and my unit keeps getting blocked up and shutting off. Lindstrom charges per visit when they should correct the issues.

I don’t even know where to begin. Air conditioning is two years old. Had a “maintenance”, checkup on a Friday. Three days later, my ceiling caved in. The drain was clogged supposedly, and it flooded and the ceiling was soaked, and with the weight of the water it just crashed out on the floor with a big hole in the ceiling, we had somebody come out and look at it, supposedly fixed the problem, I called him back an hour later because the air was still not on. That’s when he supposedly found a leak. Sold me a maintenance package. When I called the office to schedule the maintenance, I expressed how upset I was because somebody was just there three days ago and my whole ceiling was soaking wet and with the weight of the water it collapsed. I was told, "Drains get clogged, ma’am," "Really? Somebody was just there and supposedly checked everything." That’s just one of many issues I have with this company.

Do not use this company, bad company, unprofessional workmanship! Sales person sold seven grand air conditioning unit with new best thermostat “Ecobee” only to find out that thermostat has been installed is a cheap version that can’t detect overflow killswitch problem! As a result, huge leak underneath of the floorboards and tile floor must be changed!!! Management not to be found with run-around excuses. I would give zero stars if I could!!!

I hesitate to write this, maybe they are better, DOUBT it based on my experience. Had an air handler and cooling unit installed in garage, that went well. I watch the technician through the whole visit, you should too, FIRST follow up "maintenance" service call I stepped inside the house a moment, came back and saw the technician "scraping" the aluminum tubes of the coil with a pocket knife. Clearly trying to weaken the welds on the coil bend. Threw him out, called company, next month unit had a leak in the coil.

I am a long time customer of Lindstrom Air (about 16-17 years). Bought 2 new units from them. Originally the service was very good, but unfortunately this changed tremendously. I had a problem with my A/C. Different technicians came out multiple time but the problem was not fixed. Last time a technician came out Saturday June 8, 2023 and cleaned the drain line, etc. Also they gave me a $400 estimate to replace some flow switches. We tried unsuccessfully to talk with a supervisor or manager but that is not possible.

Technician arrive an hour late for 2 separate appointments. First appointment, they did not complete the work on my brand new Carrier air conditioner, and was highly unprofessional calling me "mommie" numerous times. Lack of work ethics, customer service call center was rude and nasty over the phone. Highly dissatisfied by their work ethics.

Total rip off!! I never leave bad reviews but I feel like I’ve been completely ripped off and want to warn others. I spent over $1700 for about two hours of work. They initially told me it would be an extensive project that would require cutting my cabinets and then the tech told me good news, he didn’t have to cut the cabinet and he was finished in about two hours. I thought that would mean a reduction in my estimate but nope! I asked if parts were expensive and he said no (I think I needed one or two valves and a little bit of line). I tried to speak with a manager after the job was done but of course I didn’t get a call back. My tech was good and got the job done but I do not feel the pricing was remotely fair for the size of the job.

I needed an entire new AC system installed in my house. Robert came out right away and was so friendly and explained the best options for my home. Lindstrom came out a week later and installed the whole system. They did a fantastic job. Highly recommend!

Called Lindstrom yesterday as one of the A/C units did not work. Lindstrom repairman came, informed me the capacitor of the A/C unit had to be changed. 1) Lindstrom charged me $495 for the work; 2) The repairman worked for less than 20 minutes; 3) The capacitor (tp-cap-45/5/440r) market price is less than $25. Another example: A few months ago, I had an underground water pipe leaking on the first floor. Lindstrom‘ best quote for the work is about $17,000 ( no kidding, $17,000) !!! I had another company to repipe the whole house (!) for $13,000! Will never use Lindstrom again!

Had purchase an brand new unit through Lindstrom for $10.000. Had nothing but leaks and extensive damages to my ceiling with holes from leaks. To date the unit still problems and leaking and mold damages. This has been a total nightmare. The Mgr from the ac dept Bud seems to not wanna be bothered and this is a complete torture what they put me through. Again I have them here the service light after a tech was here 2 weeks ago and found much more damages and mold to my unit. Now I have to solve the wet ceiling again and mold up in the unit the tech showed me in photos. I would highly never recommend this company to anyone. Thanking you for your time...

We recently called this company to come fix our AC. They put air freeze into it which caused more problems. We were charged $300 for this job and the guy who did it was there for almost three hours. He spent most of his time in the car and barely any time actually working on the AC. Since he did this, the AC got worse and we had to call another company to fix the damage they caused. They are not returning our calls. We wish to get compensation for the damage that was caused and it would be nice to at least have the courtesy to answer us or get back to us. We left a voicemail explaining the situation and they never even bothered to call back. Customer service is poor. Not sure if it was the guy specifically working that day that was the problem but I will not be working anymore with this company. I hope to hear back from someone.

Home Damage 8/1/22. While cleaning the outside coil, the technician noticed water and dirt going under the door of my home office. I found standing water covering a significant portion of my laminate floor. After vacuuming water, pulling up rugs, and removing furniture it was clear that water had seeped between the boards and damaged the floor. At this time 8/11/22, multiple attempts have been made to resolve the issue with Lindstrom and no offer for restitution in whole or in part has been made.

I have a three year old home with Carrier equipment. Lindstrom installed it so I have been using them for maintenance. Nine days ago one of the units that cools my kids' bedrooms stopped working. I called early in the day for service hoping they could come out the same day but they were able to come to fix in the next day. The tech spent about three hours trying to fix it but could not and said it needed a computer board. He could not give me a date or time when he could come back as I had to wait for dispatch to call me. The next day they call to say the board would be in "a couple of days and when they receive it they would schedule the repair". I am on day 3 without air in the kids' bedrooms it is over 80 degrees, I move them to another part of the house with air to sleep temporally.

I called them because my AC capacitor was not working. I knew that when I called. I was told it would be $79 dollar service call unless it was covered by warranty then the service charge would be waived. My system is only 3 years old, installed by Lindstrom. What a joke the warranty is, I was charged $344 dollars to replace a $10 to $30 dollar part. Under warranty the part should be close to free or pro-rated NOT 11 times the cost! The tech told me that was the cost of the capacitor and showed me the listing. The receptionist told me it was for labor for the 10 min it took him to do. All they did today is make sure one of their customers will never call them or refer the company to anyone else. I hope it was worth it.

I received excellent service when Lindstrom Air was contacted to service my air conditioner. When it is 90 degrees outside and your AC shuts down you can depend on Lindstrom! I was able to schedule a tech to come out same day and find the problem. He was professional, polite and kept me informed of the problem & fix. I thank you for having such a fine staff that sure makes my life better knowing I can depend on this great service.

If you want to be totally ripped off and treated like total crap then I would recommend you call Lindstrom. The repair man - Rocky (something like that) - was beyond rude. My a/c was not working and he came in, looked at my a/c and said it was my motor and it would be $1800 plus and he did not have the part and said it would be a minimum of 3 days or up to 30 days.

Lindstrom was very quick to answer and set up a same day appointment and that's about the only good experience I had with them. I had an AC issue where the compressor was no longer working on a 10-year Trane system, so I had a good feeling it was some type of start/run capacitor that was faulty. The technician arrived and quickly determined that it was not a good sign that no hot air was being expelled from the outside condensing unit. He hooked up his diagnostic equipment and determined that indeed one of the capacitors was bad as he temporarily hooked up a spare device and the system began to cool.

Tech was attentive and knowledgeable; explained everything; completed work on a timely basis; repair was completed on time and quickly; explained everything well; never disappointed with Lindstrom service.