About Lindstrom Air Conditioning & Plumbing
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We recently called this company to come fix our AC. They put air freeze into it which caused more problems. We were charged $300 for this job and the guy who did it was there for almost three hours. He spent most of his time in the car and barely any time actually working on the AC. Since he did this, the AC got worse and we had to call another company to fix the damage they caused. They are not returning our calls. We wish to get compensation for the damage that was caused and it would be nice to at least have the courtesy to answer us or get back to us. We left a voicemail explaining the situation and they never even bothered to call back. Customer service is poor. Not sure if it was the guy specifically working that day that was the problem but I will not be working anymore with this company. I hope to hear back from someone.
Home Damage 8/1/22. While cleaning the outside coil, the technician noticed water and dirt going under the door of my home office. I found standing water covering a significant portion of my laminate floor. After vacuuming water, pulling up rugs, and removing furniture it was clear that water had seeped between the boards and damaged the floor. At this time 8/11/22, multiple attempts have been made to resolve the issue with Lindstrom and no offer for restitution in whole or in part has been made.
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I have a three year old home with Carrier equipment. Lindstrom installed it so I have been using them for maintenance. Nine days ago one of the units that cools my kids' bedrooms stopped working. I called early in the day for service hoping they could come out the same day but they were able to come to fix in the next day. The tech spent about three hours trying to fix it but could not and said it needed a computer board. He could not give me a date or time when he could come back as I had to wait for dispatch to call me. The next day they call to say the board would be in "a couple of days and when they receive it they would schedule the repair". I am on day 3 without air in the kids' bedrooms it is over 80 degrees, I move them to another part of the house with air to sleep temporally.
Two days later I get the call from dispatch and schedule the tech for Monday (7 days without ac). Tech comes out, spends another 4 hours and guess what, it was not the board it was an inverter. It needs to be ordered. Again he could not give me a date or time when he could come back as I had to wait for dispatch to call me. The next day my wife calls and is told that they will call us when the part is in and not to call again. WHAT! I call and demand to speak to a supervisor. I literally get the runaround, the phone people are well trained, I had to insist on getting at least the name. After asking four times the operator finally told me the supervisor is Bud, no last name and put me through to his voicemail.
I left a curt but professional message expressing my displeasure with the situation. I explained that if the first tech had diagnosed the problem correctly a week earlier we would not be in this situation. I expect "emergency" service as they advertise and to call me back. Bud did call back and left me a message on Tuesday (8 days without AC) stating that he would get the part expedited and get it fixed Wednesday afternoon. Guess what... no one called me today (9 days without AC). I just called for Bud and the gate keeper would not let me talk to him. I was told they did not get the part. When I asked if it was expedited I was told they did not know. They expect it tomorrow which will be 10 days without AC. They are incompetent, Bud the supervisor can not be reached by a client. I called the builder of the house and he stated that Lindstrom is great at installations but they are terrible at service. I agree!
I called them because my AC capacitor was not working. I knew that when I called. I was told it would be $79 dollar service call unless it was covered by warranty then the service charge would be waived. My system is only 3 years old, installed by Lindstrom. What a joke the warranty is, I was charged $344 dollars to replace a $10 to $30 dollar part. Under warranty the part should be close to free or pro-rated NOT 11 times the cost! The tech told me that was the cost of the capacitor and showed me the listing. The receptionist told me it was for labor for the 10 min it took him to do. All they did today is make sure one of their customers will never call them or refer the company to anyone else. I hope it was worth it.
If you think they are sincere and want to help when they reply to a negative post, don't be fooled. The (please call us so we can go over your concerns) is just show. I have called several times and I was told every time that the manager is not there. He has yet to return my call. The receptionist said all he is going to tell you is, that is the price. This is a predatory business model that in no way benefits the customer. It is designed to line their pockets. I now laugh at the positive reviews that say you get what you pay for. I paid the price of a complete window unit and only got a cheap capacitor.
I received excellent service when Lindstrom Air was contacted to service my air conditioner. When it is 90 degrees outside and your AC shuts down you can depend on Lindstrom! I was able to schedule a tech to come out same day and find the problem. He was professional, polite and kept me informed of the problem & fix. I thank you for having such a fine staff that sure makes my life better knowing I can depend on this great service.
If you want to be totally ripped off and treated like total crap then I would recommend you call Lindstrom. The repair man - Rocky (something like that) - was beyond rude. My a/c was not working and he came in, looked at my a/c and said it was my motor and it would be $1800 plus and he did not have the part and said it would be a minimum of 3 days or up to 30 days.
I said what will I do with no a/c for that long and he said to buy a window unit at Home Depot and return it, once I got the motor working. I would of agreed to it, as I was scared and desperate for the a/c to work but his attitude was so out of control that I paid him for the $45 for the service call and threw him out. I called someone else, they a brand new motor the following day (on a Saturday no less) and charged me 25% of what Linstrom quoted me and there was no extra charges and no contracts to lock me in. And, the man was so nice....$450 total....this is a real review. I find this criminal!
Lindstrom was very quick to answer and set up a same day appointment and that's about the only good experience I had with them. I had an AC issue where the compressor was no longer working on a 10-year Trane system, so I had a good feeling it was some type of start/run capacitor that was faulty. The technician arrived and quickly determined that it was not a good sign that no hot air was being expelled from the outside condensing unit. He hooked up his diagnostic equipment and determined that indeed one of the capacitors was bad as he temporarily hooked up a spare device and the system began to cool.
He proceeded to explain that the cost to replace the capacitors would exceed $1k and that he recommended that I replace the unit because a blown capacitor is a sign of an aging system. He also stated that he had to order the parts directly from Trane, which would take about 2-3 days so I would have to make do with no AC until then. In my mind I'm thinking, (1) Why couldn't he use a temporary part to hold me over until the Trane parts came in or (2) find a suitable aftermarket replacement. He pushed to consider replacing the system, so I paid him for the visit and promptly contacted another repair company through Home Advisor. 2-hours later the technician arrived and determined the same problem as the Lindstrom tech and replaced the capacitor for less than $200.
I'm truly disappointed in the Lindstrom tech and believe he could have done more to fix the unit instead of, in my opinion holding me over a barrel, leaving me no option to replace the system. I will now identify the capacitors needed for my system and obtain spares for less than $30 for emergencies. Moral of the story is to always get a second option if your gut is telling you something isn't right.
Tech was attentive and knowledgeable; explained everything; completed work on a timely basis; repair was completed on time and quickly; explained everything well; never disappointed with Lindstrom service.
Would not use Lindstrom again in an emergency situation. They took 7 hours to get here, and still charged hundreds in emergency/father-hour fees. Total cost was $876 to fix a busted pipe, despite handling the emergency with a complete lack of urgency, which resulted in unnecessary damage. On the plus side, the plumber they sent was professional and courteous.
We contracted with Lindstrom Air to service and maintain our AC units (3 units - 4-6 years old). They did not honor the number of visits as per their service contract, in fact we have not been contacted in nearly 1 year except to receive a "renewal invoice". Of the 3 service visits provided by their tech's the first 2 years, we received totally conflicting reports on the conditions/upgrades required for our units, ranging from in "good shape" to several thousand dollars of repairs.
Shortly after their last service visit, one of our units froze in the attic, then leaked into our ceiling, damaging both the ceiling and hardwood floors beneath. We urgently brought in another HVAC service organization, who discovered that Lindstrom's tech had installed incorrect parts (condensation valve), causing the units to freeze up. Needless to say, aside from the very first visit, every experience with this organization was unprofessional (and costly). I am not in the habit of offering negative reviews, but in this case am compelled to do so - please seek other vendors.
Lindstrom Air Conditioning & Plumbing author review by Shawn Bayless
Lindstrom Air Conditioning & Plumbing is a home service and repair company in South Florida. In business since 1975, it offers a variety of HVAC services along with plumbing to keep your home running smoothly.
Offers coupons and discounts: Consumers can get cleanings and other services at lower prices through the company's website. Lindstrom regularly publishes high-value discount coupons and promotions online, so be sure to check the website for current deals.
10-year warranty on parts and labor: Lindstrom stands behind the products they install. When Lindstrom installs a new system in your home, they guarantee it for 10 years. If it fails as a result of a manufacturer’s defect, they will replace or repair it free of charge.
Guarantees satisfaction and performance: In addition to the manufacturer defect warranty, Lindstrom offers additional guarantees to give you peace of mind. If you’re not satisfied with a system installed by Lindstrom within one year, they will replace, repair or remove it and refund you 100 percent.
Online "Ask the Expert" feature: Lindstrom’s experts offer a free Q&A service online. You can submit any question related to your heating, cooling or plumbing system and receive a personal response from a technician within a few days.
Offers financing on new systems and repairs: In addition to accepting payment via credit cards, cash and traditional financing options, Lindstrom has partnered with Wells Fargo to offer financing through the Carrier credit card. This financing option allows you to spread out payments over 60 months.
Lindstrom Air Conditioning & Plumbing Company Information
- Company Name:
- Lindstrom Air Conditioning & Plumbing
- Year Founded:
- 3581 W McNab Rd
- Pompano Beach
- Postal Code:
- United States
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