Lindstrom Air Conditioning & Plumbing Reviews

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About Lindstrom Air Conditioning & Plumbing

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Lindstrom Air Conditioning & Plumbing provides commercial and residential HVAC and plumbing services in South Florida. Established in 1975, its services include installation, maintenance and repair.

Pros
  • Professional and courteous technicians
  • Timely service and quick response
Cons
  • High prices for services
  • Inconsistent service quality

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Lindstrom Air Conditioning & Plumbing Reviews

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    How do I know I can trust these reviews about Lindstrom Air Conditioning & Plumbing?
    • 4,663,794 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 18, 2025

    Run as fast as you can to another AC company. Lindstrom was gutted of their former high quality service when they were bought by a private equity company last year. If you read only this - know this wrecked their 'family run' business into a profit only oriented company (who cares about the customer?!?). I scheduled Lindstrom to have a tech come do their $129 annual service appointment, which quickly turned into a HARD SELL for a new AC system even though mine is functioning I just wanted a piece of mind. No actual service was done.

    After the appointment, I tried calling for help at their office, after 4 times being told I'd get a call back and never got one I contacted my Credit Card company and they opened a dispute. A few days later, magically Lindstrom called me, apologized and offered a refund and the dispute was closed out. Great... then the HELL started.

    A month and a half later they sent me to collections for the unpaid, refunded, service that was not completed. Lovely. I tried calling them 1, 2, 3, 4, and 5 times to get ahold of someone over a weeks time to sort it out. "We'll have a supervisor call you" never to get a call. After doing some searching online asking leadership names at the company I got someone to call. And once again, I got negotiated to pay for the service I didn't actually get... again. Fine, I paid the bill and they promised they'd sort out the collections and I could move past this insanity AGAIN. Nearly 2 months later ANOTHER collections notice, they never informed the company (per them) that the account was paid up. Another 5 calls to lindstrom, promised call backs, over a week no go. The collections agency finally stepped in, after a plea to them, magically Lindstrom calls me and closes it out.

    Needless to say, unless you're buying a new AC from them, they don't care about the customer, good luck getting ahold of anyone, and generally they are just terrible to deal with. Oh and as a customer just looking for service, be ready to get sold something you don't need. Finally, please hope you don't land in a vicious hell like I did going in circles with them, wasting 10-15 hours sorting out phone calls to close out a bill for a service not even rendered. Please, I wouldn't have written this if I didn't care about the next customer, please try a different company, they are not the same company as they were a year ago. They do not care about you as the customer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 14, 2025

    DO NOT HIRE! I am compelled to share my extremely frustrating experience with Lindstrom Air Conditioning and Plumbing in hopes that it can help others avoid the anguish my family and I have endured. Our attempts to get answers or assistance have been met with unprofessionalism and negligence. Timeline of Our Experience:

    September 23rd: Our AC went out, and we immediately called Lindstrom for assistance.

    September 25th: A technician diagnosed the issue as a bad stepper motor, assuring us that there was no valve in our unit and that they would order the stepper motor.

    September 27th: I followed up on the part and learned the order had never been placed. They placed it during my call.
    October 2nd: A technician installed the stepper motor, only to find it wasn’t the issue after all. They suggested a different part (the metering valve) had to be ordered, which was baffling since we were previously told there was no such valve.

    October 4th - October 11th: I made repeated calls, each time receiving the same excuse: the part was still "not in." They even closed early due to a storm but failed to reach out to me.

    Fast forward to now, and we’ve encountered further issues. A technician visited again recently and found we were low on Freon due to a leak in the evaporator coil. We were charged $438 to refill the Freon (which we shouldn’t have to do every few months) and were informed that we would need a new evaporator coil. My husband placed the order immediately, but again, we have received no updates on the ETA for this essential part.

    Today, as I sit here, it's currently 80 degrees in our home, and still no solution. With the lack of urgency from Lindstrom’s management, I feel entirely disregarded as a customer. Our last experience took nearly a month to resolve, which is unacceptable. We’ve had our air conditioning unit serviced exclusively by Lindstrom since purchase, and with parts under warranty, this situation should have been handled much more efficiently.

    Today, I called seeking an update and was met with unhelpful representatives. After several calls, I was told all managers were unavailable and had to practically beg to get in touch with anyone. Each time I reached out, it felt like I was hitting a brick wall, and no one seemed to care about the urgency of our situation. The humidity levels are rising dangerously in our home, posing health risks for my family.

    Final Thoughts: I expect prompt and respectful communication from a service provider, especially one we’ve entrusted with our home. Instead, the last few weeks have been filled with dashed hopes and unanswered calls. If this situation doesn't improve quickly, I am prepared to escalate my complaint to the Better Business Bureau and pursue additional recourse. I urge anyone considering Lindstrom Air Conditioning and Plumbing to think twice. The service has been far from satisfactory, and I hope to hear from a manager immediately with a solution.

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      Customer ServiceContract & TermsStaff

      Reviewed Feb. 9, 2025

      Been a customer since we moved into our house in 2016, so 8 years now. Had a tech come out to clear my drain line which we have had done quite a few times before, and you all wanted to charge me almost $240 despite having the maintenance agreement and being a loyal customer for 8 years. Pretty ridiculous. I’ve never been charged for someone to come out and look at our unit while on the plan, just for parts if something needed to be fixed with the 15% discount. In this situation, there were no parts needed, all he did was clean the line and the coils. So either the tech and the rep were wrong or you changed your policy.

      We’ve spent a lot of money with you guys over the years in the agreements, recommended UV bulbs, filters etc so this was a bit of a slap in the face. I’ll be going elsewhere for my A/C needs. And if you happen to respond to this, don’t give me your cookie cutter “please reach out to the office”, you all have my info, you can provide customer service and call me to discuss if you care about keeping my business.

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      Customer ServiceInstallation & SetupCoverage

      Reviewed Dec. 11, 2024

      I purchased a Trane AC from Lindstrom Air Conditioning & Plumbing in 2018, and from the very first day, it’s been a constant source of problems. The initial installation was poorly executed. The base they designed didn’t even fit the unit properly, and as a result, the air filter media couldn’t be installed correctly. It took three separate service calls before they finally resorted to an improvised fix.

      Despite investing in their annual maintenance plan and having my unit serviced twice a year, I’ve encountered issues every single year. The most recent experience was the tipping point. The first technician who came out blamed a strange noise on a vibrating pipe, and when I asked him to investigate further, he actually said it was “above his pay grade” and did no diagnostics. Unsatisfied, I called the company back and they sent a second technician who did address the issue, but only after he’d completed the work did he inform me there was a $225 charge. When I questioned why this wasn’t disclosed upfront, they told me I could either pay it or use up my second annual maintenance visit to cover the cost.

      The maintenance done in August was clearly subpar—apparently the drain wasn’t cleaned properly—and now I’m stuck footing the bill for it. Lindstrom was recently bought out by another company, and it seems like they’re dismissing my concerns and any notion of taking responsibility for the unit or the quality of their work. I cannot recommend Lindstrom Air Conditioning & Plumbing. My experience has been nothing but frustration and unexpected expenses from a system that should have performed reliably and been installed correctly in the first place. Steer clear and find a more reputable company for your HVAC needs.

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      Staff

      Reviewed Nov. 12, 2024

      Amanda scheduled my Appt. for 11/11/24 when my Dad’s A/C stopped working the day prior. She was very nice! The technician Richard cleaned out the drain line and serviced the unit. A/C was back up and running! He was very helpful, courteous & knowledgeable!

      Dave L.

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      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed Oct. 22, 2024

      I called the Palm City location and Chase was polite and scheduled my appointment the same day. Joe was the technician that services my AC. It had a leak in the line and lost all of the Freon. Joe found the leak and repaired it. Charged the Freon back up and tested everything. We had cold air in 3 hours. The group at Lindstrom were prompt, on time, and gave an estimate to me and explained the work detail before starting. I have used them before and I trust them going forward.

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      Staff

      Reviewed Sept. 19, 2024

      Today Tech Paulson ** came to service A/C. He is the best person ever to come into my home. I watched him perform his duties as an efficient highly skilled tech. No one in 38 yrs of me being a customer saw such efficiency in one doing this job. He should be a tech instructor to other techs to perform their jobs just as he did. I give him 10 stars.

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      Installation & SetupPrice

      Reviewed Sept. 18, 2024

      Lindstrom Air and Plumbing are CRIMINALS. They charge three times the amount anyone else charges and they are doing this to all 55+ communities. DO NOT use them under any circumstances. They not only charged my mother 3 times the cost to install a new Carrier Motor which they installed TWO YEARS ago, but they tried to upsell her on other issues they should have handled during their maintenance visit 6 months ago. I spoke to another HVAC company and they quoted me $600 less. DO NOT use them unless you will pay way more.

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      PriceStaff

      Reviewed Aug. 8, 2024

      You better shop around if you are a homeowner & get quoted a price from Lindstrom. I was quoted $3,500 to install a new compressor in one of my AC units. A much smaller company quoted me the exact same compressor for $1,800 installed. They are taking advantage of hard working people. Don’t let it happen to you.

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      Price

      Reviewed July 18, 2024

      Total rip off. They charge 10x higher for parts that can be found in a Home Depot. Don’t use them! $600 for 2 small parts worth $30 each. I will not let them rip me off again. Use a different company. No joke!

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      Lindstrom Air Conditioning & Plumbing author review by Shawn Bayless

      Lindstrom Air Conditioning & Plumbing is a home service and repair company in South Florida. In business since 1975, it offers a variety of HVAC services along with plumbing to keep your home running smoothly.

      • Offers coupons and discounts: Consumers can get cleanings and other services at lower prices through the company's website. Lindstrom regularly publishes high-value discount coupons and promotions online, so be sure to check the website for current deals.

      • 10-year warranty on parts and labor: Lindstrom stands behind the products they install. When Lindstrom installs a new system in your home, they guarantee it for 10 years. If it fails as a result of a manufacturer’s defect, they will replace or repair it free of charge.

      • Guarantees satisfaction and performance: In addition to the manufacturer defect warranty, Lindstrom offers additional guarantees to give you peace of mind. If you’re not satisfied with a system installed by Lindstrom within one year, they will replace, repair or remove it and refund you 100 percent.

      • Online "Ask the Expert" feature: Lindstrom’s experts offer a free Q&A service online. You can submit any question related to your heating, cooling or plumbing system and receive a personal response from a technician within a few days.

      • Offers financing on new systems and repairs: In addition to accepting payment via credit cards, cash and traditional financing options, Lindstrom has partnered with Wells Fargo to offer financing through the Carrier credit card. This financing option allows you to spread out payments over 60 months.

      by Shawn Bayless Heating and Cooling Systems Advisor

      Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

      Lindstrom Air Conditioning & Plumbing Company Information

      Company Name:
      Lindstrom Air Conditioning & Plumbing
      Year Founded:
      1975
      Address:
      3581 W McNab Rd
      City:
      Pompano Beach
      State/Province:
      FL
      Postal Code:
      33069
      Country:
      United States
      Website:
      www.lindstromair.com