Lindstrom Air Conditioning & Plumbing Reviews

After the appointment, I tried calling for help at their office, after 4 times being told I'd get a call back and never got one I contacted my Credit Card company and they opened a dispute. A few days later, magically Lindstrom called me, apologized and offered a refund and the dispute was closed out. Great... then the HELL started.

A month and a half later they sent me to collections for the unpaid, refunded, service that was not completed. Lovely. I tried calling them 1, 2, 3, 4, and 5 times to get ahold of someone over a weeks time to sort it out. "We'll have a supervisor call you" never to get a call. After doing some searching online asking leadership names at the company I got someone to call. And once again, I got negotiated to pay for the service I didn't actually get... again. Fine, I paid the bill and they promised they'd sort out the collections and I could move past this insanity AGAIN. Nearly 2 months later ANOTHER collections notice, they never informed the company (per them) that the account was paid up. Another 5 calls to lindstrom, promised call backs, over a week no go. The collections agency finally stepped in, after a plea to them, magically Lindstrom calls me and closes it out.

Needless to say, unless you're buying a new AC from them, they don't care about the customer, good luck getting ahold of anyone, and generally they are just terrible to deal with. Oh and as a customer just looking for service, be ready to get sold something you don't need. Finally, please hope you don't land in a vicious hell like I did going in circles with them, wasting 10-15 hours sorting out phone calls to close out a bill for a service not even rendered. Please, I wouldn't have written this if I didn't care about the next customer, please try a different company, they are not the same company as they were a year ago. They do not care about you as the customer.

September 25th: A technician diagnosed the issue as a bad stepper motor, assuring us that there was no valve in our unit and that they would order the stepper motor.

October 4th - October 11th: I made repeated calls, each time receiving the same excuse: the part was still "not in." They even closed early due to a storm but failed to reach out to me.

Fast forward to now, and we’ve encountered further issues. A technician visited again recently and found we were low on Freon due to a leak in the evaporator coil. We were charged $438 to refill the Freon (which we shouldn’t have to do every few months) and were informed that we would need a new evaporator coil. My husband placed the order immediately, but again, we have received no updates on the ETA for this essential part.

Today, as I sit here, it's currently 80 degrees in our home, and still no solution. With the lack of urgency from Lindstrom’s management, I feel entirely disregarded as a customer. Our last experience took nearly a month to resolve, which is unacceptable. We’ve had our air conditioning unit serviced exclusively by Lindstrom since purchase, and with parts under warranty, this situation should have been handled much more efficiently.

Today, I called seeking an update and was met with unhelpful representatives. After several calls, I was told all managers were unavailable and had to practically beg to get in touch with anyone. Each time I reached out, it felt like I was hitting a brick wall, and no one seemed to care about the urgency of our situation. The humidity levels are rising dangerously in our home, posing health risks for my family.

Final Thoughts: I expect prompt and respectful communication from a service provider, especially one we’ve entrusted with our home. Instead, the last few weeks have been filled with dashed hopes and unanswered calls. If this situation doesn't improve quickly, I am prepared to escalate my complaint to the Better Business Bureau and pursue additional recourse. I urge anyone considering Lindstrom Air Conditioning and Plumbing to think twice. The service has been far from satisfactory, and I hope to hear from a manager immediately with a solution.

We’ve spent a lot of money with you guys over the years in the agreements, recommended UV bulbs, filters etc so this was a bit of a slap in the face. I’ll be going elsewhere for my A/C needs. And if you happen to respond to this, don’t give me your cookie cutter “please reach out to the office”, you all have my info, you can provide customer service and call me to discuss if you care about keeping my business.

Despite investing in their annual maintenance plan and having my unit serviced twice a year, I’ve encountered issues every single year. The most recent experience was the tipping point. The first technician who came out blamed a strange noise on a vibrating pipe, and when I asked him to investigate further, he actually said it was “above his pay grade” and did no diagnostics. Unsatisfied, I called the company back and they sent a second technician who did address the issue, but only after he’d completed the work did he inform me there was a $225 charge. When I questioned why this wasn’t disclosed upfront, they told me I could either pay it or use up my second annual maintenance visit to cover the cost.

The maintenance done in August was clearly subpar—apparently the drain wasn’t cleaned properly—and now I’m stuck footing the bill for it. Lindstrom was recently bought out by another company, and it seems like they’re dismissing my concerns and any notion of taking responsibility for the unit or the quality of their work. I cannot recommend Lindstrom Air Conditioning & Plumbing. My experience has been nothing but frustration and unexpected expenses from a system that should have performed reliably and been installed correctly in the first place. Steer clear and find a more reputable company for your HVAC needs.

Dave L.