Lindstrom Air Conditioning & Plumbing Reviews

My new unit was installed 2/2021 and from the beginning the wiring was crossed and I had heat not AC. 6 visits before it was fixed. I have had nothing but problems with Lindstrom and my unit keeps getting blocked up and shutting off. Lindstrom charges per visit when they should correct the issues.

I don’t even know where to begin. Air conditioning is two years old. Had a “maintenance”, checkup on a Friday. Three days later, my ceiling caved in. The drain was clogged supposedly, and it flooded and the ceiling was soaked, and with the weight of the water it just crashed out on the floor with a big hole in the ceiling, we had somebody come out and look at it, supposedly fixed the problem, I called him back an hour later because the air was still not on. That’s when he supposedly found a leak. Sold me a maintenance package. When I called the office to schedule the maintenance, I expressed how upset I was because somebody was just there three days ago and my whole ceiling was soaking wet and with the weight of the water it collapsed. I was told, "Drains get clogged, ma’am," "Really? Somebody was just there and supposedly checked everything." That’s just one of many issues I have with this company.

Do not use this company, bad company, unprofessional workmanship! Sales person sold seven grand air conditioning unit with new best thermostat “Ecobee” only to find out that thermostat has been installed is a cheap version that can’t detect overflow killswitch problem! As a result, huge leak underneath of the floorboards and tile floor must be changed!!! Management not to be found with run-around excuses. I would give zero stars if I could!!!

I hesitate to write this, maybe they are better, DOUBT it based on my experience. Had an air handler and cooling unit installed in garage, that went well. I watch the technician through the whole visit, you should too, FIRST follow up "maintenance" service call I stepped inside the house a moment, came back and saw the technician "scraping" the aluminum tubes of the coil with a pocket knife. Clearly trying to weaken the welds on the coil bend. Threw him out, called company, next month unit had a leak in the coil.

I am a long time customer of Lindstrom Air (about 16-17 years). Bought 2 new units from them. Originally the service was very good, but unfortunately this changed tremendously. I had a problem with my A/C. Different technicians came out multiple time but the problem was not fixed. Last time a technician came out Saturday June 8, 2023 and cleaned the drain line, etc. Also they gave me a $400 estimate to replace some flow switches. We tried unsuccessfully to talk with a supervisor or manager but that is not possible.

Technician arrive an hour late for 2 separate appointments. First appointment, they did not complete the work on my brand new Carrier air conditioner, and was highly unprofessional calling me "mommie" numerous times. Lack of work ethics, customer service call center was rude and nasty over the phone. Highly dissatisfied by their work ethics.

Total rip off!! I never leave bad reviews but I feel like I’ve been completely ripped off and want to warn others. I spent over $1700 for about two hours of work. They initially told me it would be an extensive project that would require cutting my cabinets and then the tech told me good news, he didn’t have to cut the cabinet and he was finished in about two hours. I thought that would mean a reduction in my estimate but nope! I asked if parts were expensive and he said no (I think I needed one or two valves and a little bit of line). I tried to speak with a manager after the job was done but of course I didn’t get a call back. My tech was good and got the job done but I do not feel the pricing was remotely fair for the size of the job.

I needed an entire new AC system installed in my house. Robert came out right away and was so friendly and explained the best options for my home. Lindstrom came out a week later and installed the whole system. They did a fantastic job. Highly recommend!

Called Lindstrom yesterday as one of the A/C units did not work. Lindstrom repairman came, informed me the capacitor of the A/C unit had to be changed. 1) Lindstrom charged me $495 for the work; 2) The repairman worked for less than 20 minutes; 3) The capacitor (tp-cap-45/5/440r) market price is less than $25. Another example: A few months ago, I had an underground water pipe leaking on the first floor. Lindstrom‘ best quote for the work is about $17,000 ( no kidding, $17,000) !!! I had another company to repipe the whole house (!) for $13,000! Will never use Lindstrom again!

Had purchase an brand new unit through Lindstrom for $10.000. Had nothing but leaks and extensive damages to my ceiling with holes from leaks. To date the unit still problems and leaking and mold damages. This has been a total nightmare. The Mgr from the ac dept Bud seems to not wanna be bothered and this is a complete torture what they put me through. Again I have them here the service light after a tech was here 2 weeks ago and found much more damages and mold to my unit. Now I have to solve the wet ceiling again and mold up in the unit the tech showed me in photos. I would highly never recommend this company to anyone. Thanking you for your time...