A&E Factory Service Reviews

Well I bought my fridge on February 16th, 2014 and so far have had to have 3 service calls for it not working properly. First time was less than a month after purchase. The mother board went out. It would cool at all. The second time was in August cuz the ice maker motor is working properly. This time was for the same problem. Twice the calls were for the exact same problem and was told back in August it was fixed.

I received a call from A&E saying the repair person would be at my house between 4:00 and 5:00 pm. I arrived home at 3:45 and he had already come and gone. Had to reschedule again. The manufacturer has diagnosed the problem and has told me what parts the service company needs to replace, but I'm not allowed to speak to a repair person or a supervisor when I called customer service to give them the information. Deplorable service.

This company provides substandard repairs, which is exactly the reason Whirlpool terminated them as their authorized warranty service company. The technicians are rude and often poorly trained in my opinion. Do yourself a favor and RUN from this company as quickly as you can.

Samsung sent A&E to our home to repair our washing machine. I waited 1 week for the first appt. The tech said I needed a new drum, motor, and clutch but he had to order all of them. We waited 1 week for the same tech to come install them. He said everything was good to go, but not to use the machine for a couple of hours. I ran it later that day and had the same issue. I called and reported that nothing had been fixed and they made me wait 3 weeks for another appt. After 3 weeks, a different tech came out and said I need a different part and he would have to order it.

This is the worst company I have ever dealt with.. Period.. I have a whirlpool washer that threw a error code, I called A&E and had to wait 2.5 weeks for the first of 4 appointments that spanned over 8 weeks. The repair technician (technician is a term I use very lightly) had absolutely no idea what he was doing and he had no parts inventory on his truck.

I had a broken dryer so I scheduled an appointment with them via Sears. First of all, the first appointment available was 2 weeks out. No problem, I scheduled the appointment. They gave me a window from 1-5 pm. The technician arrived at 6:30 pm-- 1.5 HRS LATE. Then he "diagnosed" the problem and he told me it was a bad timer. He orders the timer and it takes 2 weeks for the timer to get home, at this point I had to pay $278USD.

A repair technician came for an appointment without the necessary parts to complete the job. I was told he would be back around 5:00 pm the same day to complete the job. At 6:00 I contacted A&E factory repair only to be told he was running late and the technician would be at my home at 8:00 pm to complete the repair. At 8:15 I called back and spoke with a supervisor named "Tyrone". Tyrone told me there was nothing he could do and that I would need to call to reschedule. When I demanded to speak to his manager, he hung up on me. A&E factory service needs to work of their business practices as well as their customer service skills.

I called A&E Factory Service for an appointment to service my boyfriend's dryer - they gave me an appointment for the week after I called - and on the day of service the guy came, must have knocked because he certainly didn't ring the door bell and left when we didn't answer. I had asked A&E to have the tech call me so I'd know when he was coming. The tech never called and in an 8-noon window he appeared at noon. There were 5 adults and 2 dogs who would have heard this guy if he had rung the doorbell (which he did not).

Called on Nov 17, 2014 to GE to get my washer fixed. They set up an appointment with A & E to come out and fix it. Well I took off work for the day to get it fixed. He can looked at it and said it was the motor. I asked how much if came back, $462.53. I was not happy but I said "ok order the part." He did and I came in and he was to come back on the next Monday to put it in and I had to take another day off to get this done. I was not happy to do that. Ok Monday came and this is the 24 of Nov. He can put motor in and turned it on, nothing happened. He said it need to be reset. He told me what to do and in 30 min to plug it back up and it would be fixed. Well I wait an hour and plugged it up and nothing. So I waited 30 min and still nothing.

On 512 this A&E Repair van kicked up rocks and cracked my windshield. I waved at him trying to signal him to pull over and he wouldn’t. He just went into next lane then sped up and went straight when I got off. I called the # on van which gave me run around, told me to call another 1800# which told me call my insurance company. I’m pissed!! I’m not paying for this windshield!! I'm emailed, called, and now this... I will keep on going till I am contacted. I have photos too!

1-year old dryer is not drying clothes. Called Best Buy who we bought the dryer and extended warranty from and they called A&E to setup an appointment to conduct the repair work. APPT window was 5 hours, 12-5. My wife called at 5:46 and asked where the technician was, the rude man at customer service center stated that the technician was running late and that he has a note in his computer that the tech called to let us know but we didn't answer. Caller-ID showed no missed calls, nor did any of three cellphones in the house. Called again around 8 that night when the tech didn't show and we were told that the tech had come to the house during the original service window (12-5) rang the doorbell and attempted to call. I had been setting in the garage since about 2:30 with the garage door open, no one ever walked by and my wife had been home since 10:30 that morning waiting all day so this was not true and contradictory to what the previous customer service rep had said.

The cooling system stopped working on my Frigidaire refrigerator on November 28th and 3 different technicians from A&E have been to my home and 3 different parts have been ordered. The 4th tech was scheduled for 1/7/15. I took a day off of work only to find out that the technician will NOT be coming. A&E assumes that the 3rd tech who ordered the part from Frigidaire might have ordered the incorrect part or Frigidaire has sent the wrong part. The part was delivered to my home last week. A&E did not call to let me know that no one will be coming today. I will have to take another day off from work. Unbelievable. If you are looking to purchase any appliances from Lowe's or Sears or any other company make sure that A&E is not who they use as their service protection plan. It is a joke and a waste of money. Terrible service, very disappointed Lowe's customer. Side note: this Frigidaire Refrigerator is only 1 year 2 months old and I have paid over $1,700.00 for it not including the "service plan”!

In early November of 2014 our LG washer started giving us an error (tE) and would stop working during the rinse cycle. I looked the error code up and it stated that it was the thermistor. I called Sears appliances (the only company in my area that offered service for LG washers) and they set up an appointment three weeks away through A&E. When the day arrived, the repairman walked in, took one look at the washer and said that he couldn't fix it because it was stacked. This is our first stackable washer so we didn't know they had to be unstacked and NO ONE at Sears or A&E bothered to mention this to us. He told us to call back and reschedule after we had them unstacked and left. Five minutes later he called back and said he could come the following week as long as it was done. We agreed and had them unstacked.

A & E sent someone today to fix our built-in refrigerator. The person who came today (was supposed to come between 8 AM and 12 noon, and he showed up close to 1PM) had to call "the veterans who may know about this problem more than I do". They replaced a thermistor in the refrigerator and charged me $41.32 plus tax for part number 2188820 (which retails on Amazon for $15.55), but I noticed later that they put in part 2188819 (which retails on Amazon for $8.56) and took out part 2188820. Three hours later, we found that the refrigerator still does not work, and still has the same problem (the refrigerator does not hold the set temperature more than just a few hours without being reset).

Record every interaction you have with this fraudulent company, because there is no doubt that your interaction with them will end in court before they will ever repair your appliance. Never before have I seen a bigger scam than A & E Factory Service, who seems to have as their core mission to hassle and rip their customers off at all costs. Shame on Sears, Lowe's, Pacific Sales and any company that sells warranties from A & E Factory Service. Clearly Sears, Lowe's and any other company that sells these worthless warranties are profiting in some way, or else why would they continue to work with such an unethical and criminal company. I'm not kidding, get your lawyer ready before you even call. They are that bad!

If you ever consider buying a warranty for an appliance, make sure the retailer doesn't contract with A&E. You'd get a better result and save time and money going to trade school and doing the repair yourself. This company uses the following tactics to avoid getting the job done at all costs:

This has been going on for over a month. They came out, inserted a handheld temperature meter in the fridge and freezer, looked at a computer, and ordered parts. Parts came but they came a week later. Installed the parts, said it was fixed, and left. I called back two hours later and told them that the refrigerator was now cooling less than it was before they supposedly fixed it and was told they could not return for two weeks since they closed out the work order. I tried unsuccessfully to get them to return, stating that they made my situation worse. They were supposed to come back yesterday but did not. They called and told me a tech would be at my house shortly. Five minutes later, the tech called and said he was running late and could not come. I called the company back and now they want to reschedule for one and a half weeks from now. I am being told that is the earliest they can return. They have the worst customer service I have ever dealt with, by far.

My freezer has been broken for months, had 2 repairmen at my house already cause they ordered the wrong parts... was suppose to be here today between 8 and 12... and just found out they are not coming cause no on answered the phone... I was not told someone had to answer the phone for them to show up I thought once you had an appointment it was a done deal especially after they left three messages on Christmas Day saying they would be here... I lost my holiday pay at work cause I wasn't able to work the day after Christmas cause I have been sitting here waiting for them... The service this company provides is terrible and someone needs to do something about it...

A&E is the "preferred" vendor on G.E. When G.E. products break within warranty, they employ the criminal policy of dropping your issue between G.E.'s complete shirking of accountability, and A&E's extreme negligence. Neither company will work with you to fix the issue. They will simply recite policy and offer empty apologies for their impossible system. They hide behind call centers and refuse to communicate in writing, which of course is because a paper trail would expose their convoluted con job. A&E is the worst company I have dealt with in my entire life. Their employees should be ashamed of themselves.

We just had our washing machine serviced by this company. They were on time and the technician was a wonderful, competent, friendly man. He was able to improvise a temporary repair while we await a replacement part. Highly recommend this firm.

Bought an Kitchenaid wall mounted convection oven from Lowe's in June 2014. We called Lowe's repair because of the fan running all the time and it was really loud, A&E came. We were told that the convection fan was supposed to run all the time. Three weeks ago, we had another appliance repair person here for the fridge and I cut the extremely loud oven on and he was like, "what's wrong with that oven." So we called Lowe's again. A&E came again, and said the fan was supposed to run like that all the time. But that is not what Kitchenaid said when I called them. He begrudgingly ordered new parts and came back today.

Seems like a common theme about A&E. You can't understand a word from the people that make the appointment. Maytag washer went out. The repair man looked at it after I told him the code that was flashing. He said his computer said it was fine. Same thing happened an hour after he left. Called for an appointment, they told me between 10 and 1. No one is here at one so when I called to find out what happened they said it was between 1 and 5. We went round and round with them finally with no luck "and my wife is a pit bull" when it comes to this, they stuck with the 1 and 5 time. He comes out, I tell him AGAIN the error code and he says "I'll take a look and go from there." No customer care whatsoever.

I had A&E service my washer. The technician replaced a part but the next morning the issue still existed. A&E would not revisit for another week so I called another service as I was selling my house. It was fixed but A&E still billed me for the part! They sent the balance to a credit service! How is it that I am forced to pay for a part that I didn't need? Isn't that fraud?

I have had 4 different technicians come try and fix my dishwasher. It's always a new part I have to wait for. It's been broke for 3 months. The last tech actually took washer out and went through it but when he left, he didn't put everything back together and now my sink leaks water. It ruined my cabinets and soak my wood floors. Dishwasher still not fixed.

My Whirlpool Duet Electric dryer needed repair. After contacting Lowe's for my warranty, they said AE Factory was coming out. I read online the reviews and complaints and dreaded the visit. Well I shouldn't have! Angel showed up when he said he would. He was dressed like he was a business professional and very polite! My dryer had the pulley replaced within 15 minutes and he finished his paperwork, thanked me, wished me a Merry Christmas and was gone. I would say it was the BEST experience I have ever had with ANY appliance repair company. I would refer them to anyone. Thank you! My problem occurred last Thursday and they were here Monday. Now that's service!

We purchased a Samsung Washing machine Feb 2013 along with the extended warranty. The pump came loose and broke within a year. Water came down and into the garage through the bathroom on the main level. A&E serviced it and within 2 days it was leaking again. The service man had advised it was a defect in the making of the machine and where the pump was located and the gravity with any type of vibration would loosen it again and again. I contacted A&E and they advised I had to call the warranty line again for an appointment even though they didn't really fix it or I would have to pay them outright for them to come back out.

I am beside myself trying to understand how the government has not clamped down on the horrific manner in which this poor company operates. I have purchased all my kitchen appliances with Sears and all is well until you call them to repair anything. Their employees cancel appointments at will, are very rude and unprofessional. THEY DON'T KEEP THEIR PROMISE ABOUT REPLACING ITEMS THAT CAN'T BE FIXED!

This company is the most unprofessional company I have ever dealt with. If you are reading this and haven't dealt with them yet please take my advice and go elsewhere. I had appointment for them to fix a washer. They cancelled the appointment 3 times and then had an attitude with me when I dared to complain. They are located in San Antonio and I think they hire illegal aliens to do their phone work. I haven't talked to one that I could understand.

I purchased a dishwasher and paid extra for a warranty with A&E Factory Service. The dishwasher began to become stuck in the rinse cycle and not advance to the next cycle, so we called the warranty service for the repair. The dishwasher service technician from A&E Service Company and was at our house for about 5 minutes. In that time I described what was wrong (that it gets stuck on the rinse cycle and won't advance to the next cycle and that it sometimes smells strange although all the dishes are rinsed prior to putting them in). He said he couldn't pull the dishwasher out (or put it back) per company policy, but he also didn't even open it up. By the end of the appointment he ordered two parts (not sure what he based the need for the parts off of, except for our description), and he provided a receipt for the service appointment and parts ($137 for "labor" for today's service appointment and $187.65 in parts that he is going to order and will be sent to our house. Total cost = $324.65).

I had to have 2 different repairmen out to fix a dryer. It took them from Oct 21- Nov 19th to finally get it fixed. They made me pay for parts and service on both repair jobs and are now refusing to give me my money back on the repair that was done incorrectly and replacement of the wrong part. The worst customer service I have ever experienced, not to mention they ripped me off completely!

I called Sears to schedule an appointment because our relatively new garage door opener no longer worked. We replaced an old one less than two years ago. The A&E guy came out, said our circuit board was dead and we needed a new spring. He quoted $312 for the circuit board alone, almost as much as the original opener cost, not including labor or the spring he said needed to be replaced. We told him to leave. I called Mammoth Door LLC. They said nothing was wrong with the circuit board. They replaced a bottom bracket and roller for $123 - said they were ancient. I called A&E and instead of addressing the lies their repairman told, they tried to discredit Mammoth Door, saying they adjusted it so it won't work in the future and we would need a replacement. Will never call Sears or A&E for repair work.

I hired them to replace a faulty latch on my Samsung washing machine. Cost was over $200. I wanted the tech to turn the machine on to make sure it worked. When he did, there was a flood all over the floor. It had not been leaking prior to him working on it. He did not stay to fix it. The next week a different guy came. He said the first guy tore the rubber seal around the door. He didn't have one. They wanted to charge me $143 more. I said no. We rescheduled for a week later. The third guy never showed up. When I called to complain, they gave me an attitude. Said they will send somebody tomorrow. So now I'm taking a 4th afternoon off work and no guarantee they will show up. I will NEVER use them again. Worst experience ever and not a nice attitude over the phone.

I purchased a new Samsung dishwasher in March 2013. It stopped working on August 2013. I called a local repair service (ACE Appliance Repair) who told me it was the circuit board and that the circuit board was covered under the five year warranty. Unfortunately he could not handle the repairs because the warranty required that I use Samsung's repair people. I called Samsung and they told me to call AE Factory. The earliest that AE Factory could come out was two weeks. When they inspected the washer although I told them that the other repair service said definitely the circuit board, AE said not circuit board but a filter and also told me that the filter goes out every year.

I notified my landlord on Thursday 11/13/14 that my dishwasher stopped working. He set an appointment for A & E to come on Monday 11/17/14 from 1 pm-5 pm. My landlord even received a call on Sunday 11/16 confirming the appointment for 11/17. I stayed at home on Monday to be here for the appointment- while working from home. As of 5 pm no one had shown up. I called 3 different times between calling Sears/A & E before I could get any answers. Everyone could see my appointment as scheduled but no one could tell me what happened considering no one called or showed up. The next available appointment is 9 days away. This is a horrible way to conduct business. If you purchase a warranty, make sure this is not your service provider. They are a poor excuse for a business.

A&E are scam artists, they can not fix anything but constantly try to schedule more service calls to bill for. I, like other people bought what I thought was a top line refrigerator, only to have it break two weeks after the one year warranty. Samsung only refers you to A&E who in turn refers you back to Samsung. Neither will take action or order parts. I am now without a refrigerator for three weeks while A&E and Samsung point fingers at each other. Neither company will take responsibility to get anything resolved. PS, don't buy from Best Buy, they disavow any involvement in the process of repairs after 15 days from purchase.

In mid October, our dishwasher went out. It was a Bosch. I contacted Best Buy Geek Squad, and they said they would send someone out. They outsourced to this group. The first guy came, and said it needed a new part. They have the part ordered to the customer, which puts getting return service further behind. The part finally arrives, and they send out a repairman. He says that the first guy ordered the wrong part entirely, and it needs a different part. So, he expedites the order. The part comes in 4 days later. I call, and the soonest they can get a repairman out is next week. So, basically, they screw up and I have to pay for it. Worst experience yet with a repair company. And I am not letting Best Buy off the hook.

I made this appointment a week and a half ago for 11/11/14. I called at 8:30 am and confirmed with Tia. She said they would be here between 1 pm and 5 pm. A&E services call at 4:17 pm, they couldn't come. They rescheduled for another week. Now I have to take off from work to be home and again go to a laundromat to dry clothes. I asked if they could come 11/17/14 because I am off. No they couldn't come that day. How can I trust that they will show then? Lost wages, lost time and money to go to laundromat. I am not happy. I recommend not to use this company. They are unreliable!

KitchenAid dishwasher Model KUDS301XWH6 - Kitchen Aid (Whirlpool) referred me to a A&E Factory service because my dishwasher was over a year old and it would not work (No lights came on). Apparently buttons were pressed too quickly - or too many at the same time - which Owner's Manual says requires a service tech technician's site visit. (Ridiculous!!!). This was the second or third time this had happened. When the technician came on January 14, 2014 he sold me what I erroneously assume was a Kitchen Aid one year warranty. It turns out that it is an A&E Factory Service extended warranty, which KitchenAid/Whirlpool refuses to honor, claiming that they only guaranty repairs for 90 days (and mentioning that they have since "fired" A&E Factory Service - who is this no longer an "authorized" KitchenAid repair facility). They did however call A&E who I'm was stolen the on and caused them honor their (A&E's) warranty.

I had a recalled part on a Bosch dishwasher. I contacted A&E to take care of it. They set up an appointment a week from the day I called which seemed like a long time to have to wait. I contacted them on Oct. 27th and the earliest date they could come out was Nov the 6th. The tech. was to be here between 1pm and 5pm, he was a few minutes past 5pm when he showed up. The Tech. asked if we had got the replacement part in the mail, which we had not and I didn't know it was suppose to come here. I was told that they would bring the part and fix it the same day which was Nov. 6th. The Tech then told me that he would have to order the part and when the part was to arrive to call A&E and set up a new appointment for them to come and install that part. I was told that the part would not be in until the 27th of Nov and then he would not be able to come back until some time in Dec.

Customer service is terrible, called Bosch, they said they would have A&E repair it. Called 27th October, they came on the 6th of November, didn't bring the part. Said Bosch should have sent me the part. Called Bosch, they sent paperwork to A&E with part number. Bosch said they should have ordered the part and brought it with them. A&E was arrogant and said they would come back in December to repair. I told them to cancel. I would get someone else to do it!

On Wed Oct 22 my Whirlpool washer quit working. (It was 1.5 years old). Call them up, they say they have a plan for $318 for parts, labor and 1 yr warranty. They say a guy will be there Monday the 27th between noon and 5. The guy shows at 10 of 5 and says he ordered the parts, call the 800 number when the parts come in. I get the parts Wednesday the 29th. They say the guy will be there Friday between 8-noon. They never show. Then they say Wednesday Nov 5th between 8 and noon. Never showed. Their people on their help desk speak broken English and you can't understand them. The service providers are not prompt. Their management is indifferent. They're horrible. I will never use them again.

Part of the problem is that I purchased an LG refrigerator. The second issue is A&E support. They had replaced the compressor, but the freezer never cooled and the ice maker did not start working again. So, I set up another appointment (the frig was still working) and the technician is a no-show. Now, the frig has bit the dust and (since we buy organic) I have over $600 worth of food spoilage. It will still be next week before they can get to the frig. Very disappointed. Customer service response is "I'm sorry" but nothing more than words.

Our appliance repair experience with A & E Factory Service was a nightmare void of any customer care or concern; on a scale of 1 to 10 they are a -1.

I am very displeased with the service I have gotten from this company. I called 3 weeks ago to make an appointment for an icemaker that stopped working. They told me someone would be out the following week. The day came and the technician called 15 mins before they were supposed to arrive and said they were sick and going home so rescheduled it for the next day. That day came and I again took off work to wait and 30 mins before the end of the time I called to see where they were and someone at the office told me that they came to my house and I was not home. Not true since I had been sitting there waiting for almost 4 hours so they yet again rescheduled me for the following week. I called the main number to talk to a manager and after being bounced around for almost 30 mins someone who was a manager came on the phone. I told him what was going on and explained how I had to take 3 days off of work to sit and wait for their techs to come who didn't, and how I have gotten bad service from them the entire time. And he says to me, "What am I supposed to do? If you don't like us go somewhere else." I didn't even know what to say to that or that he was actually telling me this, a manager, I believe his name was Tyronne, could be wrong though.

I was told when I made my appointment it would cost $55 to look at the dishwasher and see if it could be repaired. I thought that was maybe a bit high, but I made the appointment. The technician came on time, spent 20 minutes looking at the machine and 40 minutes calling 7 people and looking things up on his computer to figure out how much to charge us. When I called customer service, they said $129 is their FLAT rate to come to your house. That is insane and I would have refused the service had I known it would cost that much.

We purchased all of our Whirlpool kitchen appliances from HH Gregg and purchased extended warranties. A&E Appliances provides the service for warranty repairs for HH Gregg products. Unfortunately since having the new Whirlpool appliances, we have had issues with two of the appliances, and have had to call upon A&E to provide warranty repairs. We have found A&E to be very poor with their response time, their lack of professionalism and their service. Justification for these findings is noted below.

Let me say first off that the tech who came out was better than most we have dealt with. He was very professional, go there on time and knew exactly what he was doing. Two things that really bug me with this company. The first is I have made a couple calls to them and each time it is very hard to understand them as they don't seem to speak English too well. They sound like they are outsourced somewhere like if you were calling about a computer repair. Second is their scheduling. If someone has something that stops working such as a dishwasher, washing machine, dryer etc, the company needs to be a little more time sensitive in their appointments. I have read people have had to wait weeks for an appointment.

The service technician showed up and without doing anything, gave me a bill for $129.00.

I wish I have read these reviews prior to dealing with them. My experience seems to be similar to what other have posted here. Unfortunately I had to go with the repair since my original microwave is 36" wide and no one seems to be making them that wide anymore. A&E first estimated $600/- to replace some part and I went ahead with it. They fixed it and almost right after they left, it started making big noises.. I called them right away and after multiple postponements of scheduled appointments, came back in today and now say another part needs to be replaced and the estimate is for another $400/-. I am taking my loss and moving on...

We bought a washer and dryer from Lowe's and A & E Factory Service is their outsourced repair company. Our dryer has broken three times over the last several months. Each time A & E comes, they tell us they have to order parts and we wait for days/weeks and then have to schedule another appointment. These appointments are always four hour windows during the work day, so we continue to miss work for them. A & E has all the parts shipped to our house and we're supposed to inventory them. When they came again this morning and the guy asks me what's wrong with it and what has previously been repaired, I told him I didn't know and said they have a record of it. No apparently it's our job as the customer to remember the details of each repair and keep track of all the receipts and inventory lists they've given us.

Scheduled appointment was suppose to be between 8am and 12pm; showed up at 4pm. Look at all the complaints on this board. How does this company stay in business?

A&E handle Samsung washer repairs for HH Gregg. Our washer failed, we contacted them to setup an appointment to see what needs to be repaired and they cancelled that. We rescheduled, they ordered the parts and scheduled the appointment to repair the washer. We came home early from a family vacation to make the appointment only to have them reschedule again.

An A&E Serviceman tried to repair my dryer but rescheduled to have a part shipped. He rescheduled it for the wrong time. I called three times and finally a "supervisor" spoke with me but would not accommodate my needs or acknowledge my anger, let alone need for a dryer. Had I know that A&E is owned by Sears, I would not have contacted them.

Multiple visits and repair on our refrigerator's icemaker is still not complete. Each time has resulted in the discovery that another part is needed. When the latest part still didn't do the trick, the service person said that the fan seemed frozen. We were told to unplug the refrigerator 2 days before another appointment. That appointment was scheduled for today at (as usual) no set time, starting at 8:00 a.m. We waited for hours, and by early afternoon my husband made the first of many phone calls. The people he reached ranged from rude and disinterested to totally incoherent. He was left on permanent hold or cut off.

I have a broken Samsung Washer machine (won't drain). I called several local companies, and no one wanted to touch this machine for repair, so I called Samsung directly for service. They sent the call over to A & E Factory Service to schedule a technician to come to the house and give me an estimate. The repairman came and gave my husband an estimate of $592 to REPAIR the washer machine. My husband paid in full so we would have the option of fixing it, but said we would look into all options since the parts and service were likely going to be over 10 days out. The repairman said it could be canceled if we changed our minds. So I went online and did some research. The receipt showed that we were in need of two parts: the Pump Assembly and the Pump Drain for a total of $421 for parts. I went online and found that I could buy both parts through PartSelect for only $125. I called them today, and they said that Pump Assembly contained the drain as well and I didn't need both parts. I hung up w/ them and called Samsung directly, gave them the part number, and they confirmed that only the Pump Assembly was needed for the repair as it contains the other part that was ordered by the A&E Technician that came to my house.

Our 3 month old Samsung Washer is no longer draining the water from the tub and shows a "nd" code. The drain pump is probably cooked as the smell of electrical burning is present. So we unplugged the machine and called Samsung. They create a repair ticket with a confirmation number for the repair service (A & E) to come out on Tuesday 10/21, 8 days after I originally called. Are you kidding me... 8 days just to have a repair person to come out and look at the machine. Then probably once they realize a new pump is needed it will be another 4-6 weeks for the part. It gets better...

We are a corporate relocation and had quite a bit of damage to our belongings when the company packed all our things, relocated them to our new state, and then moved everything into our new home after a month of being in storage.They sent out a claims adjuster to take pictures of all the damages and see what could be fixed and what would have to be replaced. Our refrigerator was one of many items damaged in the move. The relocation company had requested Sears to come give us a repairs estimate. Sears used A&E Factory Service to come out to give an estimate of how much it would cost to repair the damages the claims adjuster had noted.

Since the newcomer to this site is warned several times that lawyers troll here, I will avoid specifics. I will never do business again with A&E. Never.

So A&E seems to be the company of choice for products under warranty. I have had to use them several times in the past due to warranties. I find it interesting they NEVER seems to fix the problem in one visit. Today they came out to look at my brand new Samsung dishwasher. It had been stopping mid cycle. They told me diagnostic tests came up negative and it was just a fluke. They said the problem will eventually present itself. In conversion he told me that this will be at the cost to Samsung since it was under warranty...as I looked at the $137 bill he showed me that they will have to pay. I anticipate the next visits bills will be about the same. This is not the first time this has happened with service calls from these guys for products under warranty. Are these guys scammers? crooks?

9/9/14 water damage loss occurred at my residence when the A & E Service Repair tech came to fix the door of the top loading washing machine. After he left I put in a small load of clothing and within 5 minutes (washing machine upstairs and I am downstairs in the kitchen) heard noises and ran upstairs to see the washing machine flooding from the bottom. The source of the loss was due the pressure hose coming off of the switch causing machine to overfill. I called A & E services for 2 hours begging for help or send an emergency tech. They hung up on me, put me on hold, kept sending me around the call center and could only send a tech the following week, ignoring my screams about the flooding.

A&E claimed to be "affiliated" with Whirlpool and that they are the "official" technicians of Whirlpool. FALSE. This is not true. Save your money and don't pay the $129 charge for the technician visit. If your Whirlpool appliance is out of warranty, instead look to purchase an extended warranty from Whirlpool directly. ** This will cover one year of service + repairs. The quote I got from A&E to fix my washing machine was $1700 - I could buy a new washer for that price. The cost of extending the warranty is $369 and includes all parts and labor for the repair.

My service repair has been moved 3 times so far without them asking me and every time I call to ask them why they hang up on me. They have no customer service respect and need to learn how to communicate with their customers. When you ask them a question they don't like they hang up on you. When I called a second time they left over an hour hoping I would just hang up. NEVER WOULD I RECOMMEND OR USE THEM AGAIN!!!!

Had an appointment made on October 6 that was made two weeks prior. Got a call today from A&E saying it would have to be rescheduled and the next available date is October 24th. So far very unsatisfied with their call center. Will update after service has taken place.

I've had A&E out 3 times to work on my washing machine. One guy came out twice. At least he wasn't rude. The other guy came out on the third time and got an attitude with my wife. Then she woke me up and I listened to what he had to say. He said it wasn't the machine but a lack of water pressure. I asked him to check the well tank since he said that was the problem. He refused, said it wasn't his job, he used to be an engineer in the air force, blah, blah blah. I went and checked the tank. The pressure was within the parameters. He said it needed to be in to work correctly. I went out to the van and told him. He refused to acknowledge my presence.

Starting in July of 2014, our Whirlpool dishwasher began to fail to get dishes clean. We contacted our home warranty company who dispatched A & E Factory Service to perform the service on the unit. The first technician that came to the house was courteous, knowledgeable and did his best to ensure that our issues were resolved to our satisfaction. He diagnosed the unit and ordered parts to repair it. We were told that a return service appointment would be scheduled when the parts arrived at our home. Some of the parts arrived, but the main part that needed replaced, the motor, did not arrive. A technician was dispatched to perform the installation of the parts that DID arrive. He arrived at our home while I was at the office and my wife was home with our small children. The technician had no apparent knowledge of the previous diagnosis or why he was there. He claimed that there was nothing he could do to repair the unit and left with the parts that had arrived at our house earlier that week. We called back to complain and the same technician was dispatched again.

This company has very unethical practices and try to take advantage of their customers with high prices. I bought washer and dryer from HHgreg and it's out of warranty and the people they suggest to fix it was A&E. I was charged for them having to look at my washer because the technician had to remove gunk build up to see if the pump was broken. Since the pump was not broken I had to pay $166.00 for his 5 minute of service. I called them and complained but all they indicated that he did perform a service, even though I did not get an estimate so I could make an inform decision. Not only that. Because he had to look at the washer and dryer I was charged $75 per equipment for him coming out. Talk about being ripped off, this company is bad.

I purchased purchased a dishwasher in October of 2012. I had it installed by Lowe's hardware installation team. The dishwasher is a Samsung all stainless. I recently had an issue on October 6, 2014. The dishwasher started making loud noises. I immediately turned off the power opened the door and noticed standing water. I used a small pail and several bath towels to absorb all the water, checked for anything that could be causing the sounds. Nothing in the bottom or blocking the top area of spinning. I called Lowe's hardware and they gave me the number to the extended warranty program. I called the warranty people and dead gentleman scheduled an appointment for 2 weeks out October 22.

Called regarding washing machine problem. A&E came the next day. The problem was solved quickly.

On September 16, 2014, I called LG to report that the fan on my LG French Door refrigerator ran all the time and was loud enough to be heard in another room. After a series of diagnostic endeavors, the LG representative diagnosed a faulty fan and since my refrigerator was out of factory warranty, referred me to my extended plan. I called them and was told that A&E Factory Services would be out the following Tuesday (September 23rd.) The repairman arrived around 9AM and discussed my observations. I had removed food from the freezer and refrigerator as I expected the need for pulling the unit from the alcove in order to look at the fan. The repairman said that there would be nothing wrong with the fan and that he could look at it, but there would be nothing wrong. He basically refused to go beyond telling me that I was incorrect and that he could look at the fan but there would be nothing wrong with it. I told him to leave my house. He was rude and unwilling to accommodate or even look at anything based on my description. Absolutely unacceptable customer service.

A & E has done several warranty repairs for my family. They were on time and very knowledgeable about my appliances. However, my last repair (out of warranty) was only for a loose wire. Total time to repair about 5 minutes. The charge was $133 and the installer gave us a break when the original quote for electrical issues was $169. I will not use their services for non-warranty repairs ever.

Placed a service call with Whirlpool for my washing machine which is under warranty. Whirlpool scheduled the service call with A&E, but I had to wait 5 days for the appointment. One the day of the scheduled service, which was between 8 am-12 pm. When I called at 11 am to find out when the tech was expected to arrive, I was informed that the tech called in sick and that they would have to reschedule. A&E never called to inform me that the service would not be performed on the scheduled date and that I would have to wait an additional 10 days for the next service appt. To make matters worse, I took the day off for this appt. DO NOT USE A&E!!

Sounds like fun right? Until your stove top has been broken for over 5 months.

Our LG refrigerator broke down. We were told by LG to contact A&E, which we did. The serviceman arrived and never told us his name or showed an ID. The refrigerator needed parts so the agreement was that they would return. An appointment was made, but nobody showed up. We called finally and were told that they had been given a different appointment date by the repairman though we were both had agreed with him on the date. A second appointment was made with the same result, nobody showed up and nobody called though we had received an automatic call the day before confirming the appointment. We called and were told that nobody had been assigned to come that day. Now they are scheduled to come yet again, it all means we have to move our schedules around and sit around and lose the whole day.

I recently had this company do a repair on my freezer...The reason I gave them for the repair was my freezer is not freezing and I can see the ice maker isn't frozen. So the guy comes out asks if I unplugged the fridge and I said yes. He said, "Well it looks like you reset the freezer because everything is frozen ... but the ice maker is broke." Well I turned down the ice maker repair because of the price. I go buy ice cream and put it in my freezer and it's melted... I call them back and they won't give me the 2nd service for free because I turned down the ice maker repair... which is not why I called them in the first place. So the guy becomes frustrated because the computer won't let him not charge me. I'm upset because he has to charge me period. This time he puts a thermometer in there and realizes it won't freeze milk products... I was so frustrated I turned down the repair and he left with a check of mine for $47.50. That was on August 30, 2014. To this day, 9-11-14 my check still has not been cashed and I can't get an answer where it is. I'm cancelling the check which will cost me $35 so no matter what I've lost money with no repair. We fixed it ourselves. The company will not return my calls with any resolution????

I scheduled an appointment for September 10, 2014 between 8-12 for service to repair my washing machine. I took the day off from work unpaid for this appointment. At 11:30 on September 10th, I receive a phone call that the technicians were all in training until 11:00 and the repairperson will be able to come by 3:30-4:00. I tell them that I will not be home between 1:30-3:00 because I have an appointment, but after or before is fine. I should have been angry at that point since they must have known about the training prior to the date. The repairperson shows up at 2:45 and leaves at 2:55 as my son is walking down the block from school.

GE dishwasher saga, a chronology still unresolved. 7/10 purchased GE dishwasher online from Home Depot. Order #**. Store supplier was 6210 Seven Corners Falls Church. Delivered on 7/14 at 3.28 pm for owner's installation. The delivered product was wet inside at time of delivery. After installation, dishwasher ran fine for 5 minutes, then warning light came on and LCD message leak detected. The unit then shut down. Called GE to schedule a repair visit for July 25 and registered the product.

My dryer stopped drying, made appt. Tech came out and was there less than 10 min. Told us what was wrong and we said ok to fix. Then after credit card went through I said I wish I didn't get charged so much for call, $129.00 just for him to come out and look. The tech told me I should have been ask (there are 3 options for service calls). I told him no only told $129.00. I said because I would just buy a new dryer instead of spending $344.00 total change to fix this 8 plus year old dryer I might just cancel. He said no problem just call in and they can take care of it if I decide to go that route. Well I called numerous times, each time being put on hold over 20 mins so I would hang up and try again. Like I was just placed in limbo.

Terrible. No appointments other than "Will be there between 8 a.m. and 5 p.m." Clerk says you can call and will be given an approximate time on the scheduled day but that is NOT true. They will not. Spent all day waiting yesterday. Called at 1 and was told that they would be there at 2. Waited until 3:30 and was told that they had "over booked". I asked why I had not been notified and response was that they did not know but I could reschedule TWO WEEKS later which is actually sooner than usual because they usually schedule at least four weeks later or more. Same problem NOT fixed after two visits. A and E deserve ZERO stars, not even one.

I had an appointment for a service tech to come fix my dryer. I had purchased the Maytag dryer from Home Depot. I purchased the extended warranty. When my dryer broke down I was told to call A&E and set up an appointment. I did and the soonest they could come out was September 2nd. I was told to call to see if they could move my appointment up. I did this on the 28th and was told that someone had canceled and they would be there between 1:00PM and 5:00PM. I was called at 1:15 and told that he was really busy and that he would be between 5:30 and 6:00. At 6:15 he called my wife and said he would not be able to make it and that we would have to call A&E and reschedule. When I called them I was told that he had put in the system that we were not home. I have called Home Depot and will never buy an extended warranty if the provider is A&E. A&E states they will call me back but still have not received a call.

I bought an extended warranty offered to me by The Home Depot for my washing machine. The company that services the warranty is A&E Factory Service. They have a minimum of two weeks to repair an appliance. Your appointment will be 10 days away. Then they have to order parts, even if you tell them what part you need, they wait until they get here. Then they schedule for AT LEAST another week away. Who wants to wait 2-3 weeks for a washing machine to work?

My Maytag front load washer was getting an F21 code (which means that there was a problem draining). I called Maytag and was given numerous repair places. I called A&E and was quoted $75 for them to come out. They said the next available appointment was for Monday (it was Thursday - so not too bad) between 1-5 pm. The tech called around 130 pm and said he would be there in 20 minutes (also not bad). My husband was home waiting for him. It took the tech 15 minutes to repair the problem. He opened up a panel and removed a sock. He told my husband that the charge was $129.99, which my husband paid.

I made appt. 8/18 to have my fridge repaired. On 8/21 A & E called to confirm. On 8/22, they called to say the technician was sick and there was no other person who could repair fridge. I now have to wait for almost another week for a repair person. We are both senior citizens and need a fridge. I have been a loyal customer for many years, but I'm thinking of cancelling and going to another company.

Our 2-year-old Samsung fridge died on July 2. Since the issue could still be under warranty, we contacted Samsung and followed all of the proper channels. They scheduled our service appointments with A&E. First, they couldn't come for 2 weeks. When the service guy finally came, he clearly didn't know what he was doing. After "diagnosing" the problem, we ordered the part. Not the problem. We called Samsung again. They rescheduled us with A&E again. They couldn't come until August 12. My husband rescheduled all of his work meetings so he could be home. They cancelled and rescheduled us for August 13. Again, my husband rescheduled everything. Took a half day. The repair guy never showed up or called.

Samsung Dishwasher DW80F800UWS/AA quit working--stopped mid cycle (SE) error code. Call Samsung--they sent me to A&E. Called and scheduled service repair. 3 weeks later Service tech shows up--says error code is because we live in the country & flow valve can't handle my water (which by the way is good water-no minerals) so it got a false reading and gave error code. He replaced the flow meter--turned the dishwasher on and left. 5 minutes after he left--same error code!!! I called the service dept & he returned 6 hours later. Now many other parts need to be replaced (4) Sensors, PCB, Bad Controls, Bad Sensors! This dishwasher is ONLY 8 MONTHS OLD!!!

Initially contacted A and E Factory service on July 20 to have my dryer repaired. They indicated they didn't have an available date until the first week of August. By watching the schedule online myself, I was able to reschedule for July 29. The tech after my scheduled window of 8 am - 12 pm and indicated without looking at my dryer it'd be expensive to repair given the brand. After 15 mins, he determined it to be a broken part that he ordered that day and it arrived August 1st but given their scheduling he was able to return till August 7.

We've had multiple problems with our four-year-old LG refrigerator this year. Several trips were made to repair the ice maker dispenser, which is still not repaired. A trip was made to repair the freezer drawers that were getting a frost buildup. Parts are on back order for the drawers and ice maker. A bigger problem is that two weeks ago, the refrigerator stopped working completely and the previously repaired ice maker literally fell apart.

Called to have a Kenmore top load washer fixed due to smoke and smell upon spin out. Tech came out four days later and replaced gear box assembly. Said washer was fixed and left. I ran one load of wash and washer still smokes and smells upon spin out. Filled my entire room with smoke! I called A&E back to get tech back out to really fix and they said I'd have to wait ten more days for another appointment. And this is after I paid in full for the job! ($300) Abysmal customer service. Said that if I wanted a refund they would come and retrieve the part. And leave me with what??? I'm without a washer, they have my money and I have no options. Find anyone to repair your household appliances except A&E.

Horrible Service - original problem fixed (after first frustrating experience with getting correct scheduling information) but A & E technician broke harness wire so front burner does not work (range is less than 3 years old). After numerous wrong parts, "no show" techs, customer service reps in "executive office" (who keep you on the phone for 30-55 minutes and have done nothing to resolve company incompetence and lack of employee accountability), we are at 8 weeks still waiting for someone to actually show up and then, as a bonus, someone who can fix what they broke! The second technician hooked gas burner up incorrectly so we had a fire start under the module when we tried to use the burner that was not broken. At least the third technician fixed that safety issue.

Called for repair through Lowe's and the repair guy was extremely rude and almost a bully. He replaced an ice tray and then the fridge. He started making really loud knocking noises. I called and ended up with the same company (A&E) and the same tech. On my appointment day he called and said I was too far away and as long as I had ice he was going to re-schedule and to listen and let him know exactly what the noise was on the following appointment. When he showed up he was rude from the start and asked why I didn't record the noise and he was going to do nothing. My daughter and granddaughter commented on his rudeness and I asked him to leave and I will find another company. My daughter even said he seemed very confronting and treated me like I was dumb.

In advance of the service appointment, I provided my model and serial number and said the dryer was spinning and it's likely the belt. They gave me a 1-5 slot on a Saturday (next available appt). I cancelled plans, took the appt because we needed the Dryer repaired. Of course they show up at 5pm and open the Dryer and say yes, it's the belt, but I have to order it and my next available appt is next Saturday. I threw the guy out of the house and called A&E and they gave me a song and a dance. On top of that, they wanted $230 to replace a belt, when a new dryer is $600. The service guy was not professional when he left my house. I refused to pay for the service call. I can't believe they would send someone out without the obvious part and make another appt for a week later. A&E representative told me they are the best in the US for repair services, I will never use them again and I will let Samsung know of my displeasure.

On or about Oct. 09, 2013, our just out of warranty Kitchen Aid Double wall oven would not start. The panel showed a error code of (ER F2). Having done business w/ A&E Repair previously on a Refrigerator and having a good experience, I called A&E Repair Again. The tech. arrived and explained to me that the Keypad and/or the redundant fuse were at fault. The estimate to repair the unit was $628.00 plus tax. Having only ONE repairman enter my home in my life and it had been a Tech from A&E, I agreed to the repair. The appliance was working again. MY Wife was very happy.

The call center is COMPETENT. Fridge with well documented light fixture recall. Had to call multiple numbers and multiple people for them to finally figure out that it is a known issue per Samsung, the manufacturer. I finally got the part shipped to me for free (nice job) and service people started showing up with multiple service appointments booked NOT FOR FREE. It's a recall. Why should I have to pay? Sent them away and they're trying again fee free in 4 days.

I purchased the Service Protection Advantage extended warranty program through GE web-page. When one of my stove burner stop working, I called for repair. I took off work all the afternoon because you have to be home from 8:00 Am to 12:00 PM or 12:00 PM to 5:00 PM. When they came out they took a look at the stove and said the element was not working and they needed a new one to replace it. Of course they did not have it on their truck like they should. They called back the company to check if they had the part in stock but nobody answer so they left a msg. and wait for the company to call them back. Of course nobody call back so they had to ordered the part online. They told me to schedule another appointment when the part comes in.

Came out to our home two weeks ago on Sears service call... Bad repair. Scheduled to come back today. Service tech called my wife and said he would be at the house at 9:30 a.m. Not only did they not show up but my wife called the service tech 5 times on his cell and he still didn't show up until 12:30 p.m. Then he heard our dog bark and didn't want to come in the house. All dogs bark when someone comes to the door. Chance is a sweet Lab and would just lick someone to death. Called their customer service number at their corporate office and all the lady could do is defend the company by saying, "He's just one of our techs... You can't judge our company by him". She kept talking over me, defending the company and wouldn't listen to anything I was trying to say. I finally hung up on her. A HORRIBLE experience. If this is who Sears is using for their appliance repairs, as much as we have loved Sears for over 40 years, we will NOT buy another appliance there due to A&E.

A&E Repair is a horror story. I would give them 0 stars if possible. I've had them out twice to repair seals on my LG French door refrigerator. Last year I had mold on the seals and it took me two weeks to get an appointment. Then, since they don't have any parts on the truck, the tech had to order the part (middle piece between the doors). He said LG was having a problem with that part and he believed it to be the cause of the mold. He didn't replace the seals. Once they ordered the part, I had to wait until it arrived and then schedule another appointment, another two weeks. I'm once again getting mold so bad on the seals that it's also on the middle piece again.

Much like Sears one only has to try and deal with this company and you wonder immediately how they are able to stay in business. The day of my service call for a brand new Samsung Dishwasher I received a call from the AE Tech to confirm the appointment for later that afternoon - however he additionally let me know this was a "Collect Service Call" -- meaning even though this service was on a brand new dishwasher right out of the box that failed its first cycle, the tech was insisting it's not AE's problem and that I would have to pay him and collect the money from Samsung.........It took me an hour to straighten it all out with Samsung and I was happy to be back on track.

The tech found that the "damper" on the refrigerator was not working correctly. He made several calls and was advised that it was no longer available. He then told me that he would order a "thermistor" which he thought may correct the problem. Again, he researched it and ordered it and also told me that he put it on Emergency order and I would get it by July 1st (he was at my house on June 26). After waiting a good part of the day for the part to arrive, I finally called A&E to see if they could track the order. I was on the phone for 45 minutes as the woman kept trying to figure things out and continued to put me on hold. She could not figure it out and told me she was given consent to refund $162.84, which I paid, but again put me on hold. I told her that I could not spend anymore time on phone & to call me back.

2 weeks ago, our Samsung dishwasher that we bought at HH Gregg started leaking. It was from the scratch & dent section & they added a 5 year warranty with it. Got a great deal. The door on it looked like it was bent & wasn't getting a good seal. So my husband calls HH Gregg, all automated, transfers him to Samsung, still all automated, then transfers him to your company. The customer service representative did not speak English very clearly & was very hard to understand. The repairman showed up on time at first visit. He rang doorbell, I went out to greet him & he just looked at me & turned back to his truck & ignored me. Very rude & unprofessional. He never introduced himself or told me his name. He told me we were lucky he even showed up. I asked why & he said no one answered the number that was given to him. I told him he never left a message so we didn't know who called. He then asked me a question about the repair, as I was answering him, he started to talk over top of me. He did this twice.

Don't have an emergency with your Appliance Repair because it won't get you served any faster than their computerized Schedule. No way to ask for a rush and no way to be notified in case a time opens up earlier than your scheduled Appointment. Do NOT recommend.

A & E was contacted to fix my washer. There were two issues and the parts were paid for and shipped to my house for the second appointment. The tech was unable to fix one of the problems because the part shipped didn't fit my washer. A third appointment was made and a senior tech still couldn't fix the problem because the second part shipped didn't fit either. So, a 4th appointment was made with the promise that research would be done on why the part didn't fit my machine and it would be corrected. Now, today, I stayed home for the 4th time, waiting during my 8-12 window of time and no one came. I called customer service again and was told that no one came because they didn't get confirmation that the part was here.

Serviceman from A&E called my residence at approx. 9:00 am and said he'd be here in approx 20 mins. Arrived on time and had washer repaired in 5 mins or less - loose hose banging on side of housing. New Kenmore stove had minor problems, repaired all within 20 mins. Was very nice and courteous. Actually had a separate appt. for the stove but he did both in one trip.

I have a dryer with an extended warranty through SRL Direct. I called the service department at New Leaf Service Contract LLC to start my claim on 6/20/2014. I was told the first available appointment for a tech was 6/24/14 between 8 am -5 pm (ridiculous window!). I agreed and when the tech came out, he said it needed a new heating element (which I already knew because that was the code that I had already told them was showing up on the dryer screen!) and he did not have that one on his truck so it would have to be ordered. The next available appointment for a tech to come out was 7/1/14 between 8 am - 5pm (gotta love that window) and I didn't have a choice but to agree. Today, 7/1/14, I received a call from an A&E rep to say the tech had called in sick and the first available appointment would be 7/7/14 (another whole week!). I told the rep that was unacceptable and I need someone to be here today or no later than tomorrow.

Repair was scheduled for Monday, June 23 from 8-12. A&E called at 11:30 to cancel. Rescheduled for today A&E called last Friday to cancel AGAIN. Said they had double-booked, with no understanding that we had already been rescheduled once before. This morning I have been on hold for 38 minutes and had to hang up to take a work call. Worst customer service ever. Will never purchase a Sears appliance again!!!

I have a Maytag front load washing machine. It started having problems leaving clothes wet and not spinning at high speed. I called Sears Appliance Repair and service for an in home appointment. A&E Factory Services showed up. The tech asked about the problem. He then said the pump was usually the culprit. He didn't give an estimate. He just replaced the pump. Charge: $355. $200.11 for the pump (found it on eBay for $89 w/ free shipping) and $155 labor. He took the original part with him and left. The washer failed to operate correctly on the very first load.

We have been without hot water for six weeks. At first, they ordered a part to fix it but when the guy came to install it, he said it was not going to fix it and he had to order another part. Now that the part is here and I called to get an emergency install today, they said they can't and I have to wait another 3 days. I told her it’s been six weeks and we need hot water but she didn't seem to care. She gave me attitude on the phone and hung up on me. Worst company I've ever dealt with and I never will again.

They came, told me the water heater is turned on and there are no problems with the water heater. There is no hot water coming through the pipes and there is no hot water IN the water heater. They charged me for coming here which was fine. I understand that but they also charged me for giving me "Advice and Referral" which was what the manager said. The tech told me it's a standard fee from Whirlpool itself and they don't have say, and the person who I made the appointment with said its about 70 dollars but I got charged 153 dollars for absolutely nothing and I refuse to pay it. They should pay me for all stress we had to go through from not having a hot water and having to boil it just because they won't do their job. If a lawsuit does come into effect, let me know. I will join. Scum like this don't care for anyone else but themselves and we need to show them we can fight back.

Had a tech out to repair my dryer, control did not respond....charging me $182 and it is in the same condition as when he got here....not working... Today follow up, repair tech tells me that I need a new control panel at the cost of over $300.... I called, wanted to know how a service call with no result could be $182 and got a very nasty person on the line that told me, "Well madam we charged you correctly and that was labor." Labor for what? Cleaning the lint trap, there was no lint in it, checking control and fuses...etc. Is that not part of a service call? I pray that this co. will be put out of business. The INTERNET is full of complaints about this co.... I will call Bosch and complain, they recommended them.

I was referred to them by my insurance plan for my GE Monogram refrigerator that was not keeping proper temperatures. I had to wait five days to get the appointment even though it was deemed by them "an emergency." They were scheduled to come this morning and the technician, Victor, arrived. He walked in to my kitchen and with a surprises or dismayed look said, "Uh. I don't work on Monogram and I didn't know it was a built in." I said that it was not possible that he didn't know because the model number and brand was sent over to him by my insurance company. He said, "No. It didn't indicate the model." I looked in his screen and saw the model number. The ZISS preface indicates that it is a monogram.

My Samsung dryer started having issues. I called Samsung and they directed me to call A&E to schedule a repair appointment. I called A&E and scheduled an appointment for the 3rd of June, 2014, between the times of 8am-5pm. After waiting the entire day and nobody showing up, I called A&E. I was told that they didn't have record of me even calling or making an appointment. So after making another appointment for June 13, 2014, I was already extremely disappointed and frustrated with A&E.

I own a LG washer. It has broken down twice in the last month and it's only three years old. A&E Factory services was scheduled to repair it between the hours of 8-5 and never showed up. Nor did I receive a call explaining the delay. They're supposed to come today and I'll have to wait until 3:00.

The Sears techs came out 2 days prior to look at our new (less than a month) washing machine. They said the drum was bad and they would send someone on Monday to either try to fix it or replace the machine. I get a call from Anthony ** from A and E Factory telling me that it sounds like user error and proceeds to tell me how to do the laundry and that we would possibly be charged... He wasn't even at the house yet and apparently hadn't read the tech's report but decided to self diagnose before he even got to the house. That kind of ignorance and laziness just really pisses me off. Just get more info before you start calling people to tell them what you think is wrong and JUST DO YOUR JOB!!!! Sears came thru... They're replacing the washing machine in two days. Thanks Sears... A and E... you suck!

A&E was scheduled to be here between 1 and 5 pm to fix an LG washing machine. They showed up, finally, after 6pm, wasting more than half a day of my time. The service person stayed well over an hour, much of which he spent chit-chatting about his own personal life. He did nothing to help my washer. He did, however, without my knowledge, cancel a follow up appointment for the following Saturday I had scheduled nearly a month ago. He bad-mouthed the LG brand and talked about all the problems going so far as to show me the help log his company provides him with to fix the most common complaints. One of those complaints I had (rust), but hadn't yet logged, so I showed him my rust and said I fall into that category as well. He didn't bother to note it and made no attempt to order the part to fix it. He promised to expedite the parts I needed, yet a follow up call showed that he had failed to do so. At the end of the call he filled in his own customer satisfaction survey, with all 5 star reviews for himself, and simply asked me to sign it. It wasn't until after I signed that I asked him what did I sign (yes, my mistake, I realize), and he told me what he did. Unethical, don't you think?

Made an appointment for my washer to be fixed.. took about a week. On the day scheduled no one showed up. I was called by a woman who was very rude and said they would try to be there on Friday. Two days after my appointment. I had to miss yet another day of work and the repairman came JUST about 5 minutes before the time frame that they gave me ended. He was rude, lacked basic communication skills AND he had the nerve to roll his eyes at me. Ha! Good thing my washer was under warranty because I wasn't gonna pay this guy **!

Just like everyone else, on May 16, 2014 at 7:00 a.m., I confirmed my appointment was for that day between 8:00 a.m. to 12:00 Noon. They did not show until 3:30 but I had already left. I moved the next week and have no where to install it for them to work on it. Had they shown up when scheduled, it would be repaired. After 40 minutes and 5 employees, it was determined they are not accepting responsibility for not making the scheduled appointment and can't repair it. I can only hope someone in Arizona government, Sears, or Lowes will recognize what a fraudulent company this is. I know I will spend every minute educating everyone possible of this fact.

Technician installed dryer vent, left, it fell off. Called and he came back and put it on with electrical tape(!). Ran the dryer, it fell off again. He had given me his cell number, I called. He came after hours and put it on again with tape and screws. He came back a few days later to fix my dryer and pushed the washing machine right into the foil hose and crushed it. I called them. They said they would speak to him and get back to me. Never did, and I forgot. Called now for another matter and asked them to deal with the hose - they had no record of his repeated visits, my call, his "repair" with tape, etc, and basically told me they have the best technicians in the country, so tough luck. Note my next complaint about my washing machine, which needed a simple rubber gasket replacement and now stinks to high heaven and they refuse to address!!

I contacted GE to get a list of authorized repair services for their 42" GE Monogram series. They gave me A&E. The unit was not cooling adequately, and still isn't; it won't auto-defrost, so every 7-8 days I have to turn the unit off and de-ice it... I am now going on my 9th visit and the issue still hasn't been fixed. The 1st repairman ordered parts. The 2nd repairman said that wasn't the problem and ordered different parts. By the way, there is about a week between visits because they are so busy and always have to order parts. The new part was installed and it did no good. Actually, they disabled the main circuit board of the machine when they installed the part. That's the 3rd and 4th visits.

It took 10 days for A&E to send a tech out to look at our dishwasher. They have always called the day before to confirm and the tech calls on his way that day. Neither happened. We were home and the tech never knocked... he pressed a doorbell that didn't work. Called A&E to try to get the guy back out here....he was in our zip code which is really small. He wouldn't come back out. Now the next appointment is another 10 days away. I called to complain to a supervisor named Alex **... I was mysteriously disconnected. Hmmmm, be wise when you get a service contract. DO NOT buy a machine serviced by A&E. They are quick to take your money and slow to meet their obligations.

The tech came out and told me the repairs that were needed on my refrigerator. I agreed to the cost ($400). He went to get the parts. Prior to beginning the work, I had surprisingly found my warranty was still valid. He immediately became visibly irritated and upset. I understand the inconvenience I caused but I was under the impression they could still do the service. Without explaining the procedure, he proceeded to threaten me by raising his voice and saying, "You just wasted my time! Either you pay me for the service call or I do the service for $400." He did NOT explain the situation professionally (it would have to be another service to come out now that I found the warranty), and put me on the spot "What are you going to do, you are wasting my time!" I asked him to leave. He wouldn't leave.

I was given an appointment on a Friday with a window from 12 noon to 5 p.m. I left work early and arrived at home in more than enough time to beat the technician there. After waiting 4 hours, I called. I was told the technician was running late. If I had not called, no one would have called me. When he arrived at 7 pm, he looked at the machine and told me I needed a water pump and a motor which would cost $650. I declined the repair after asking him how he was able to determine the problem without touching the machine. He said he expected to hear a clicking sound and since he did not hear such a sound he was able to diagnose the problem. He charged me $80 and left after 15 minutes.

We have received several auto calls about service we didn't order, and keep getting calls to reschedule...

My elderly parents needed their ice maker fixed. I called A and E to schedule an appointment. The earliest appointment was one week away. The technician called on the day of service but never showed up for the appointment. Every time I would call the technician, I would get no answer. I called the company and was given tons of excuses. Customer service was filled with people who spoke little English and offered little help. I spoke with a supervisor who was curt. Her only offer was a reschedule which was now going to be more than a week later. Although their website boasts of prompt service and being on time, one should not believe the lie. Do not use this company unless you can wait for forever.

The latch broke on my dishwasher. I contacted KitchenAid for the name a factory repair technician. I had a choice of 2 companies in the Seattle area. I choose A&E because, although they charge more for service, there is a one time charge that does not go up if they spend more time on the repair. The first available appointment was in 7 days (this was true for both of the companies recommended). Although I told them exactly what was wrong they did not have the necessary parts.

Scheduled an appointment on April 11 2014. Took vacation. Got a call at 9:00 that the service man was sick and needed to reschedule. Lost day of vacation. Scheduled to April 18, service man showed up and ordered parts. Parts came, scheduled appointment for May 2, 2014. Took vacation. Service man called at 9:30 and said he was on his way, it would be 45 minutes. At 12:15, we call dispatch about where he was. They said he was sick and we would have to reschedule. After a very long conversation about A&E's Integrity, I called Assurant, the insurance company that hires these people with lack of integrity to perform their repairs. Lost another day of vacation and the phone disconnected. Everyone needs to complain to Assurant and the company that sells these extended warranties. Home Depot will hear about this one.

A&E came to replace door switch on one-month old whirlpool. Technician never unplugged the unit and shorted the motherboard, power supply filter. I was without my microwave from March 14 thru April 25, waiting for the parts to come in. Tech arrived, install all new parts finally and unit appeared to be fixed. Now when unit is used over 7-10 minutes, intermittently the unit shuts down and must be unplugged and replugged to work again. A&E won't honor my claim until they come back a fourth time. NEVER AGAIN.

We purchased extended coverage for our Amana Fridge and it has only cost us more money. We have gone 3 weeks without a working fridge and not sure when they will come to repair it. They cancel the day of service and then push to a further date. I will NEVER use them again!!!!!

On Monday April 25, 2014 I made an appointment to have a technician come out and check my water heater (which is still covered by a warranty). The technician came out on April 27 and determined the problem was the gas valve. He came back on April 28 and replaced the valve. This did not fix the problem. We were then told that the required parts could not be installed until April 30 because the parts had to be ordered. I called the manufacturer on April 25 and the parts are being delivered on April 26. I contacted A&E, who work on Saturdays, and told them that I was able to get the parts and that they need to have a technician come out on April 26 to finish the job. I was told that they could not make it until April 29. I told them that going 10 days without hot water was unacceptable. They charged me $129 to fix the water heater but it isn't fixed so I cancelled the credit card payment. They then threatened me that the bill would go to collections. I told them that I didn't care. Do not do business with this company.

15 April 2014 called A & E of Princeton WV re: service on Bosch Refrigerator because still not cooling. A & E said next available appointment 23 May! Call disconnected, called back. Two people later, spoke with Stephanie in Exec. Dept. who claimed earliest appt. in 9 days, April 23. Told her not acceptable to be without a refrigerator for that amount of time. Asked for emergency service & denied. Total lack of customer service. They have been working on this unit since October 2013 with multiple service calls and the unbelievable appointment time of 'between 8am - 5pm'! Informed Bosch of situation and recommended they drop A & E as a service provider since their reputation is being harmed. Am now working with another repair service company, who understands the customer in customer service.

I recently tried to render service from A & E Appliances Repair for my refrigerator and was truly baffled by the company's lack of service. On 4/14/14 the technician arrived ahead of time for our appointment which was scheduled for the 8-12pm block, that was a plus. The technician stated that he was unable to complete the service due the water line being too short and he recommended that I have it extended another 5-6 inches to allow him to perform the service which was rescheduled for 4/21/14. I advise my husband of the recommendation and he showed me where the water line was connected and that the line was at the recommended length to render the service. My husband provided me with instructions for the technician on the following visit.

Freezer stopped working, so called Samsung to get certified repair service authorized by Samsung. Given info to A&E. Scheduled 1st appointment. Tech came out, and looked like he repaired issue. A day later, freezer stops working again, along with the fridge side, which was always working fine in the first place. Now we had no working fridge or freezer. Food spoiled, and had to be thrown away.

We bought a refrigerator at Lowe's on April 2, 2014. It was delivered the next day. The fridge never got cold. I called Whirlpool on Thursday, April 4, and they set up an appt. for me with the local repair company, A and E Factory Repair... saying the earliest appt. was Wed., April 9. Later that night someone from A and E called to tell me they couldn't come until the 10th. The repairman, a very nice person, showed up... Had to use my landline phone to call in to determine the issue (his cell got no service). Of course he did not have the part he needed... The part was ordered on Thursday evening about 6 pm. They told me the earliest they could come back was Sat., April 19th! I called Whirlpool to complain about this company, and the woman called and got us an appt. earlier...Tues April 15... Problem now is that it is Monday morning and the part still hasn't shipped. It was sent 3rd Day with UPS... which means it won't be delivered until Wednesday, April 16. I can just imagine when I call to cancel the appt for Tuesday how long it will be before the next available appt. I've been 2 weeks without a fridge already.

5-year-old Samsung fridge would not stay cold. Called Samsung... Was talked into buying an extended warranty ($420) and they told me they had to set up appointment with repair company. This was April 3, 2014. A&E comes out... After the repairman was on the phone, the whole time trying to figure out what was wrong (my landline because their cells don't get service in my house), they order a part. Set up another service call to install the part on April 10 with a 8:00 a.m. to noon window. They show up at 3:00 p.m. only to find out that the part is wrong. Ordered two more parts and set up another service call for April 21. SERIOUSLY!!

They never called and never showed up in the four hour time period promised. Bought this through a warranty with Nebraska Furniture Mart. Told them the problem, but to no avail, a waste of $250 in warranty extension. I think we should join together and do a class action suit.

My washer broke on March 24. Called that day and scheduled tech for Friday. Needed to order part so ordered on March 28. Scheduled appointment for April 7 to repair. Took off work all day because of insane 8-5 window. Called 2 times to confirm that day. Nobody showed up or called on April 7. Rude supervisor at A&E told me they didn't come out to my area on Monday, only Friday. I would have to wait until April 18 for service. Still no call from them. I have called several times and been told manager would call. Nothing yet. This is the worst company ever. I told the supervisor any business that did this to customers would be fired. If I didn't need a washer they would so be fired. Lowe's has been great throughout this ordeal. Lowe's should consider dumping A & E service.

Missed appts, wrong parts ordered on two occasions. Then the company said my disabled husband asked the tech to fight and my home was deemed unsafe. This is by far the worst company EVER!!!!!!!!!!!!!!! They should be shut down!!!

A&E factory service was scheduled to be at our house between 1-5 PM on a Monday. The serviceman called and said he would arrive at 2:30 PM. At 3:15 PM after not showing up, I received a phone call saying that I needed to reschedule. I did not understand at all. I called A&E and the rep. said he had been delayed and I would have to reschedule. She said it would be Thursday. I was really angry that they would not even care that I had waited all day for them. I also called the week prior so I was without my washer since last week and waiting until Monday was difficult at best.

Had an appointment for service on our oven. Took off from work to be there for the appointment. A&E called to cancel the appointment since some of their technicians called out of work that day and they didn't have enough technicians to complete the service. Rescheduled the appointment for 12-5 on Saturday. They called at 3:00 cancelling the appointment again. They do not understand how to properly schedule their repairs. I would not recommend.

A & E could careless about the customer! Calling ahead is obviously an option and not the routine that A & E uses. With that being said I will get to wait yet another week just to have Tech come out to diagnosis the problem with our washer. Then we'll get to wait a week to have the new part arrive. Then another week to have the Tech come back to replace the part! Never mind that the Tech could use the key pad at the neighborhoods front gate to call the house for us to let him in!!! I could never talk to a Supervisor!! Only got as far as the poor people who set appointments and can only put you on hold for 10-20 mins!!!!! Just to be told sorry next week is as good as it gets!!!! So...... I called on March 28th for my appointment today April 3. Now I get to wait until April 10. My washer will not be fixed before April 24th!!!! How is this GOOD customer service???

We have a year old refrigerator Whirlpool. They come out to find out the problem. It was the ice maker so he ordered the part. It came in 5 days. Then we had to wait 5 more days for tech. Then I missed him by 20 minutes. I called to see if he could come back out, they said, "I will send him a message and he will call you." He never did, had to schedule another appointment. Then on that day we got a call saying he was running behind and they needed to reschedule. So that was on April 1. Well he gets here and now our freezer at the bottom has went out, lost everything in it so he gets to looking and a valve in the back was not allowing the refrigerant to go to the freezer. So now not only can he not fix the ice maker but now has to have them emergency request the part so that overnight so that he can come out Thursday or Friday.

DISGUSTED with A & E repair service. It took 19 days to do a relative simple repair on our dishwasher. 7 days waiting for the repair man to come (then had to wait most of the day because they would only give a time between 8 AM and 5 PM). Then he had to order a part which took 5 days to arrive from just 60 miles from my home. I was instructed to call a specific number when the part arrived and was told that would expedite the repair man's return. Well it took another 7 days for him to come back to install the part. 19 days is about five times longer than I think it should have taken. If this had been a freezer, I would have lost all my food. I would not recommend this repair company to anyone unless you have no choice.

Maytag washer drum unstable, cannot use machine. I called Maytag & given number to call A&E Factory Service to make appointment for warranty work. Made appointment, appointment was confirmed by A&E Factory Service's repair service on the day prior to appointment (anytime 8-5 that day). At 4:30 I called to say serviceman had not arrived only to be told that no appointment ever existed - yet it was confirmed by them. Told I could re-schedule in 2 weeks - which would not fit my schedule - then I was told it would be 4 weeks. I told them that was unacceptable since I had waited all day for their "no-show" and wanted an appointment within the next week. At that point I was transferred to no less than 5 customer reps, only to be put on hold, and no one ever came back on the phone. What a FIASCO. I will never buy another Maytag appliance because of the NON service I have received. So much for warranty work. I will be contacting Maytag again, but not sure why. What a scam.

Technician showed up to fix the fridge. He spent 30 minutes studying the manual, opened and closed the door a few times and said he did not know what was wrong. Spoke to Brian in Executive Relations who said that they would inquire but I would not get a call back. Poor service and no customer service. DO NOT USE THEM!!

My refrigerator (4 months old) was not working properly. I could only schedule an appointment between 8 am - 5 pm so I had to take a whole day off work. My daughter has an ortho appointment at 5 pm so I called just after 8 am to request they come earlier in the day. Although I asked them to have the tech call me, they assured me the message would be sent out. The tech did show up just as I ran down the street to pick up my kids at school less than a mile away. The tech shows up places a sticky without signing, dating or time of arrival. I call had to he within 5-10 minutes of arrival. I call the call service center not once, not twice but 4 times asking them to contact dispatch and send him back. No go. What a waste of time and they treated me like an idiot, like I didn't know I wasn't getting the runaround!

I purchased a Bosch dishwasher and an extended warranty two years ago. In the middle of February, the dishwasher, which is located in my rental unit, wasn't completing its cycle. I called the customer service number to set up an appointment. First, just to set up the appointment I had to answer 101 questions, including if I had tried to troubleshoot the problem. If Googling the issue counts, then yes, I had. It took a week just to get a service tech out. He showed up late, and then he didn't have the correct part to fix it. It was a simple issue and he said he could sent the part to me and I'd have the part in a couple days. Its an easy install and I didn't want to wait another week to have another service tech out so I said yes.

I used the KitchenAid website to locate a certified company to repair my KitchenAid range. The website only identified A&E as the local repair company. I set up the appt and followed up by phone to confirm date and time. On the day of the appt, the technician did not show up at my home. Instead, the technician called at the end of the day to ask me what was the problem. The technician proceeded to diagnosed the problem over the phone. He assured me that it was the switches that needed to be replaced. Since he did not have the parts, he wanted to avoid "wasting his time" and showing up to a job without the parts. He asked me for my credit card so that he could order the parts. I gave him the credit card and the parts were ordered.

My fridge is 2.7 years old. The repairman only talked as what may be causing the problem, but said nothing logical. Moving my fridge in a very small kitchen (not across town) in order to clean from behind it is not logical reasoning for such noise. He insult my intelligent by pulling the refrigerator out further than manufacturer’s advice and telling me this will stop the noise, IT DIDN'T. My fridge is under warranty until 2015. It is apparent my compressor has a defect. I expect better service, that is why I purchased an extended warranty.

My Whirlpool oven heat element without, call A&E Factory Service for repairs to the oven. They came out to my home on June 11, 2013 to analyze what was going on with my oven and did the repairs to oven. But, 9 (nine) months later the heat element is not working for the second time. Now they are telling me about this 90 day service guarantee and I'm not worry about a 90 day service guarantee, I'm concerned about my over going out again nine months later.

The bill was 440.00 bucks which I gladly agreed to pay (not knowing the extent of the job to be completed). The service tech completed the job (start to finish) in about 30 min. The charge was $240.00 for labor. After he left I looked up the replacement part on the internet and found that the price for the part they charged me $200.00, could be purchased as several places for only only $44.90. I don't mind paying a reasonable price for skilled labor but an effective labor rate of $480.00 per hour is outrageous. And why charge over 400% markup on part????

A&E is terrible - simply put. When my water heater went out on 3/4/14, I called Lowe’s Service Advantage to make a claim on the warranty originally purchased with the product. They sent A&E out for service. Moving forward, I will never purchase a warranty plan without first qualifying the vendors they use. It has been 8 days now, two A&E service technician visits, 10 phone calls between myself and them, 4 phone calls to Lowe’s Service Advantage, 1 call back to the Lowe’s where I purchased the water heater, and two parts sitting on my desk waiting for installation. Still no repair.

Received a new GE cafe range and it was shipped with broken knob taped from the factory on top of the stove. GE sent AE services to repair. The tech was 4 hours late, and never ordered the part. This was Feb 25th. On March 11 I just found out after calling the company that he never placed an order for the broken piece.