A&E Factory Service Reviews

Copy of email I sent to Lowe's and A&E... Washer 1 year old... broke down twice in two months. Total of 36 days downtime waiting for repairs. These guys are not "Service technicians", they are guys who have a computer that tells them what to replace, the problem is they do not stock parts. So even if you called and said, "The dial came off in my hand and needs to be replaced", they show up, look at it, say, "Yep you're right, order the part and have it sent to your house (7 to 10 BUSINESS days)." THEN you have to call them and tell them the part arrived and they schedule to come put it in.

On February 6th my Samsung washer quit working. It would only start a wash cycle, stop and the code 3E (motor) was on the display panel. After calling Samsung which took them a week to find a repair service that would come to my area, A&E was finally notified. Set up the first appointment of several on 2/18/2014. They arrived, did some troubleshooting and order the motor.

Our refrigerator is under warranty. The ice maker stopped making ice in both the upper and lower unit. We called Lowe's and they gave us the number for A&E. When we called they said the next available date was 8 days away on a Wednesday. We took that appointment and made it for 12 - 5. The day before the appointment we received an automated message to reschedule. When we called they said the next available was... 8 days. I asked for a supervisor. They said they would escalate. We were given an appointment for that Friday 8 - 12. At noon I called. They said the guy called in sick and we had to reschedule... for 8 days. Then I received a call the next week that they are coming...on Wednesday.

I had purchased a protection agreement on my front loading washer and dryer in December. The door latch on the washer broke and now the door fails to lock. Since it won't lock, the washer won't start and I cannot use my washer at all. I called earlier in the week and was given a service appointment time of 8am to noon on March 5th. At 10:40am the repair technician showed up. At 11:30am he said he did not have the part needed to fix the door and he said he had to drive to Berkeley (about an hour round trip) to get the part. I told him that I had a few appointments scheduled for the afternoon, some that I could reschedule and a few that I had to take care of, but that I would move around my schedule and be back after 2pm. He said that was fine and that if he had to take a call in between he would and that he would be back that afternoon sometime after 2pm to fix the door.

Called Kitchen Aid to get my dishwasher fixed. Said that A&E could be out Monday 3/3 between 7 & noon. Waited until noon and then received a call saying the person called out sick and I'd have to reschedule. I was mad, but accepted it (but why wouldn't they do that a lot earlier???) Rescheduled for today 3/5 between 7 & noon again.

I was told someone was going to repair my fridge today between 1pm and 4pm. It is now 3:15 and I got a call saying they overbooked my serviceman so they are not coming today. I took the day off from work to wait. We also got a call saying they were going to cancel the appointment if we did not have the part. Well we had to wait for that to be delivered too. I am more than angry.

Scheduled a troubleshooting Microwave and repair Range appointment for two appliances. Lowe's service rep. informed A&E rep of part arrivals for range repair when scheduling this appointment. Appointment was scheduled for 2/24/2014 between 12 and 5 pm. I took the day off work for this appointment. I called and 3:15pm on the 2/24 to see what time the tech would be arriving. The service rep said the tech had already been to the house and reported that no one was home. She said the tech tried to call the number they had and no one answered . I asked her what # they had and gave me a 4240 #. I told her that that was a old # that was no longer used and that the service person I had arranged the appointment with said they had made the change to a different #.

Our Samsung microwave quit working right after 2 months. Even though we bought the extended warranty, Samsung said we had to have a repairman come out, enter A&E. They were rude to me on the phone, took forever for an appointment, ordered a part for the microwave without even seeing it yet, of course, it was the wrong part. The guy came out on Wednesday, looked "AT" the microwave (didn't open a panel or anything) and determined it was "this" and emergency ordered the right part, which I "Should receive by Fri/Sat" and he would be back Monday. They called over the weekend and had to reschedule my appt., for over a week later, at this point it's already been over a month... Never will I recommend or use A&E. I have to say I am extremely unhappy with Samsung too. This is the 3rd company they tried to have come out, the first two were not even in business anymore. It would have been so much cheaper to have just replaced the microwave!

Three months after the one year Whirlpool factory warranty expired the compressor went out of our Whirlpool Gold refrigerator. At that point I thought I was so glad, I paid for the 5 year extended warranty. This was 2 weeks before Christmas, it took 10 days to get a A&E Factory Service representative to my home, I should also mention that he was not just any service technician, he was a Whirlpool certified technician that A&E said was the only one that could work on my refrigerator. He was here all of 20 minutes and said you need a compressor, he ordered the compressor and said I needed to call A&E Factory Service again when it came in.

I called A&E to repair a washer. It took them over a week to get an appointment scheduled. At that appointment they determined parts needed to be ordered. The next available service date was over a week out again and was scheduled. Today, on the scheduled repair date, I rec'd a call indicating they did not have a technician that could get out today and they would have to reschedule the appointment. The 1st available reschedule date is almost 2 weeks out! This is totally unacceptable. I've already paid for the appointment and have the parts in hand with no one to do the repair. I WILL NEVER CALL THEM AGAIN!! TERRIBLE CUSTOMER SERVICE LEVEL WITH NO BACK-UP PLAN FOR APPOINTMENTS THEY CAN'T KEEP!!!!!!!

I self diagnosed our oven with a bad heating element. I called Whirlpool on a Thursday, told them the problem gave them the model # and serial # and they told me that A&E would come out, have the part with them and fix it on Tuesday. The service guy showed up, took a look at the oven and said yes the element is bad. He didn't have one on the truck--made some excuse that the call centers have no idea and that we would need to order. The part was delivered to the house within 3 days but due to work schedules we set up an appointment for today (2 weeks after original meeting). The window they gave me was 8-5. I called early in the morning just to see if I could get a narrower window and the man on the phone told me 2-3. At 2:00, I got a call stating the tech couldn't do the job by himself and they needed to reschedule until tomorrow. I told her that was unacceptable as I had already taken a whole day unpaid off to get this done. If it needed 2 people the tech should have scheduled it that way when he was out here. She assured me she would make a phone call and get back to me. Here I sit still waiting!

After less than a month my brand new hot water heater stopped working. Called Whirlpool, and they referred me to their contract service company, A&E. Called A&E on January 3rd. They told me that due to a cancellation they could be out the next day January 4th, end of the day I called asking where the guy was, and was told he was stuck on a call that went longer than scheduled. Was told they couldn't be out till afternoon of January 6th. When they arrived on the 6th, 2 repair guys checked my hot water heater, and said it needed a new valve. They had to order the valve. When I asked why they couldn't use one they had in stock, they just look at each other and said they couldn't. They said that since it was an emergency they would have Whirlpool ship it next day. 4 days later my valve finally arrived. When I called A&E they told me that they were booked solid for the next 8 days and couldn't schedule me. Asked to speak with a manager and while trying to explain the situation and timeline, he abruptly said that I had interrupted him and he wasn't going to be interrupted again and hung up.

Hi. I have had very similar experiences. Long call wait times, being hung up on, wrong parts ordered, etc. Bottom line is that my appliance is still not working -- after a month. Does anyone know the name of an executive at A&E that I could contact?

We have a home maintenance contract with American Home Shield. When our GE Refrigerator began alternately cooling/freezing as it should and then not cooling/freezing at all, I contacted AHS with a service request. They notified me that A&E would be coming out to fix the fridge. The repairman arrived in a relatively timely manner, diagnosed the problem, and ordered parts. When the parts arrived, he returned again in a relatively timely manner and repaired the fridge. After he left, the ice maker never again worked. This happened during the fall, a very busy time for my family, and it took me a while to get back to them about the problem.

I sure wish I would have read the reviews before hiring A&E Repair! My story is far too long for all the details, but in a nutshell... we paid over $300 more than 8 weeks ago, and after 6 service appointments & countless calls, we're STILL waiting for our appliance to be fixed!! The incompetence, false promises, and rude employees that work for this company is beyond belief. My wife & I are in our late 50s and have NEVER dealt with such a poorly run business before. From parts that were not ordered, ordered incorrectly, cancelled appointments, repair techs not showing up....on & on & on... we've experienced every disappointment you can imagine. We're beyond frustrated. I wish I knew then what I know now. I can only hope people that read this, will learn from our mistake & not hire this company.

I have GE dishwasher that A&E has extended warranty on. They have been out I believe 5 times for the same problems. It's usually 7 to 10 days for service man to get here, then he will order parts and he will schedule another appointment in two weeks but the parts are always here in 3 days. So it's down close to a month every time. A&E was here 2-28-13, 1-20-14, 1-29 14 and a couple other times I don't have receipts for. The service men who have been excellent, has told us on last two times the unit needs to be replaced. Of course it wasn't and it went down again yesterday 02-06-14. Surprised it didn't catch fire. Several plastic bowls were black and melted on the side that was down in dishwasher and all it would do is hum. It will be 11 days before service man gets here on 17th, then another 2 weeks before parts get here, be some time in March before it's repaired.

We purchased a Whirlpool Refrigerator in March 2012. After we got the fridge, it started to freeze everything on the normal setting then we changed it down to the lower setting and that seemed to work. Then 5 months after we purchased the Whirlpool Refrigerator, it slowly got to where it would freeze things in the Refrigerator even on the lowest setting. We called Whirlpool since it was still under factory warranty. They set up an appt with A&E Factory Service. The technician checked out refrigerator out and then changed a part out. We still had the same problem and he told us that was normal. We didn't think much about it. That was our 1st mistake. Then right after the one year warranty ran out, our refrigerator went totally out.

DO NOT USE THIS COMPANY!! I cannot believe this company was recommended by Samsung. The person who took my original call at the call center who scheduled my appointment took down my address completely wrong, and in another city. So they sent out a local tech to an incorrect address in Houston instead of Austin. The tech called me when he showed up at a place with no residence, and he realized the dispatcher's mistake. He said he would call his office to let them know.

I have never been had this bad of an experience with a service company that was recommended by Maytag Priority Service that gave me a 5 hour window 12pm to 5 pm didn't call then when I call to narrow the window because I only have one day off a week, that I will get a call from service man when he is on his way. I receive a call on my cell phone as I am checking often and I had missed a call 5 min prior at 4:45. I called back no answer. I left message to call me back. I was at home thinking he was minutes away. I call their service line and they tell me my appointment was the next day which was not true.

Very polite, easy to service either online, through Whirlpool internet, or telephone direct, or Whirlpool customer service. Schedule is always 3 to 5 days out for a repair. Not outrageous, but not fast either. The bad side. 4 year old Whirlpool product (should not need service at that age). Called and scheduled service through Whirlpool. Washer fills halfway with water and stops, not slow to fill. Service man cleans filter in washer and leaves without testing the washer. Washer not fixed.

We started this in Dec. 2013 to get a dishwasher to be fixed. The first two guys were here diagnosed it to be the circuit board. It came put it in still not working. Had to make another appointment - make another appointment, Nobody comes. One day no phone call to even say she was not coming. Now it is Feb 2014!!! My next so-called appointment is Feb 22. They have many excuses - never one that is close to be a reasonable reason.

He was very rude from the 1st phone call before he arrived to my home. He said very rude that it was going to cost me $129.00 just for him to come out to the house to look at my dryer. I told him i needed my dryer fixed and that is why I called them for repair. When he came out to the house once again was very rude. He said the heating element and the thermal fuse was bad and it was going to cost a lot to fix. I told it was a shame because the dryer wasn't that old! I told him I worked for Whirlpool and "go ahead fix the dryer and leave the old parts" when he was done repairing the dryer. It took him about 10 minutes and asked me in a rude voice how i was going to pay for it. I told I would write a check. He said it would be $255.95. I said ok.

My appointment was between 8-5 today so at about 3pm I was concerned and call A&E. They promptly told me that my appointment was between 8-5 and that the tech had me in the 3-5 spot. At 5pm I called back and they contacted the tech and said they were on the way and would be there in 20 minutes. An hour later at 6pm I called back and they said at 4:40 the tech tried to call us and we were not available. They then said I would need to call and reschedule tomorrow morning, that there was nothing more they could do. We had our cell phones on us all day and have no missed calls so I am sure that no one tried to call. This is the second time this company has done something like this. The first time we waited a few weeks to get service and the day of service they called saying we had to cancel and we will have to call and reschedule.

I called A & E for my 4 year old washer that overfilled and would not cycle, because I bought my washer & dryer at Hhgregg that is who they use for service. My first call I was told they no longer were in business, I then called Hhgregg and she gave me another number which worked. I told the lady, with very poor English what my problem was and she scheduled me for service 5 days later.

Called them up to come and fix a brand new oven. It just needs the ignitor to be replaced. They did not come first time. Called supervisor. He said they will come tomorrow. They never came. Called again, scheduled to come between 8:00 - 12:00 on Monday. They did not come again. Asked to talk to supervisor but he does not want to talk. They kept switching me around. A waste of time. My recommendation: Do the repair yourself. It took me so much time it would have taken me less time to repair it myself.

We hired this company to come fix our Jenn-Air stove. A serviceman arrived promptly at the first appointment (one week after calling them). My husband pointed out what was wrong. The repairman fixed one small item. Said he had to order parts for the rest. Our main problem was the oven part is not working. We also pointed out that the oven lock didn't work, so we were unable to lock the oven for cleaning. This has never worked since we moved into this home (12 years ago).

After waiting two weeks for them to show up, the tech could not fix my door himself. He had to call other techs to find out how to install it. This put him way over his time and he rushed through it. Now my ice maker spits ice out all over the place. There is a baffle or door inside that is not hooked up at all. He did not check anything... he just left.

2 days before Thanksgiving 2013 I noticed my Fridge of 1 year and 1 month was not cooling. It's a Kenmore made by LG. When I purchased the fridge I bought a 3 year warranty as well. I call for service, I was given an appointment for the next day. I was told the compressor was gone and a new one was being ordered. Now it's the day before Thanksgiving. I call A&E back to see what I can do about getting some sort of temporary refrigeration. I was told there was a rental clause in my contract and they transfer me. The Dept. is closed for 3 days.

The lies and deceit this company has perpetrated is beyond description starting with staff that told me parts A&E repair personal ordered were being delivered on a certain date. I confirmed the parts and delivery date with them. Parts were NOT delivered because as A&E stated "They are on back order." This delaying a scheduled repair date. A&E LIE #1.

Here's a little background. We received a new HE washer yesterday, only it failed during its first load. We called Maytag this morning to schedule service and were told we would be seen between 12-5 same day (1/20). I called the A&E 1-800 number to confirm this appointment.

My 1 1/2 year old LG dryer stopped heating. On 01/02/2014, LG directed me to contact A & E Factory Service for them to repair my dryer. I talked with a young man, who was helpful, and was given an appointment for 01/17/2014. The repair tech arrived around 11:30 am. When he came into my home, he stated he had lost the key to his truck and couldn't get his tools. He said he'd check back and left. He returned around 4 pm. He took off the front panel and then checked the back of the dryer. After about 20 minutes he came into my kitchen with the electric cord and said my problem was the cord. I asked him how could it be the cord since dryer ran but just did not heat. His response was that it could do that. He charged me $138.00 and asked for my bank card. He gave me a receipt and left.

Today I Found Out What Worst Customer Service Ever Is. I have never written a review because I never felt so strongly about my opinion but these guys have motivated me. 1st call operator told me that he would not put on the supervisor when I was unhappy with their policy, then hung up. 2nd call Thomas transferred me to a different company that deals with damaged property when I asked him to transfer to supervisor. 3rd call Thomas hung up on me. 4th call Jennifer put me on hold and never came back after 27 minutes on hold. Leo the supervisor never got on the line. I have given up on these guys. If I can give no stars I would. These guys are not interested in doing anything about getting better.

My Whirlpool washer started giving me an error code during a particular wash cycle nearly a year after purchasing. The washer was functional other than this one setting. Wanting to get that repaired while under warranty, I contacted Whirlpool and they sent A&E. A&E diagnosed it as a bad computer and ordered a new one. A couple of weeks later the part arrived and another technician came to install it. He found that it wasn't the computer after all, but a pressure sensor. Whatever he did was irreversible and he left us with a completely dysfunctional washer. Now we had to request favors from friends, family, and use a laundromat to do our laundry until they could fix it. The part arrived and we scheduled someone to be there the next day between 8 and 12.

I have a whirlpool front load washer that started making a noise. Researched online and found possible problem. Called A&E appliance to set up service call. First service date 12-05-13. Service tech verified my diagnosis and ordered parts ( all under warranty). Parts were covered but labor was not. I agreed to the repair, paid a partial payment to the tech in cash and set second repair date of 12-12-13. Received phone call on 12-11-13 saying to contact A&E service center. Spoke to representative who advised parts will not be shipped until 12-26-13. Set a third service date for Monday,01-06-14.

I called A&E about my washer that was purchased on 5/20/2011. Was fixed 10 months later for washer making noise like a plane is taking off. Started this again less than a year later. Parts ordered but Whirlpool is paying because originally under warranty Whirlpool didn't fix properly. Now I have three large boxes for the fix sitting in my home for 2 weeks, A&E was a no show for my appt. and no call so I knew, now they schedule me out another week. This is another day waiting that they may or may not show. When I contacted them, they knew their employee was not working, but instead of calling me, they just let the appt. go. This is very poor customer client relations. No concern for whether I might need to work and set up for the schedule.

Took 2 weeks to schedule a refrigerator repair. Part needed to be ordered and shipped to my address. Then another week wait for them to come back only to have to same problem 5 months later. After waiting another 2 weeks for an appointment, THEY cancelled the day off with an automated call. When I went to reschedule, they wanted me to wait another week. Techs are hit or miss in terms of their knowledge and ability. Phone service is laughable. Save your money or seek a service contract elsewhere.

10/09/2013 - The remote sensor on our 4-month old RCA HDTV went out again. After 2 weeks of run around (another story): 10/23/2013- I called RCA and talked to "Max". He contacted A&E Factory Service and had them set me up with the first available appointment, which will be November 15. 11/14/2013 - A&E Factory Service called to cancel the appointment on the 15th of November, because they have no personnel available to perform the service. Appointment rescheduled to 11/20/2013, between 8:00 am and 12 pm. 11/20/2013 11:17 am - Technician called; he's hung up in Salinas with another hour's work to finish. Then he will head here. He should be here around 1:30 or 2:00 pm. 2:09 pm, Technician arrived and checked the TV and remote functions, and determined that the remote sensor was the problem. He did not have the necessary parts, so he ordered them to be sent to us at our home. He will return to install the parts, but he has to determine the day on which that can happen. 2:51 pm, the Technician called; he will return to install the parts on 12/11/2013 between 1:00 and 5:00 pm.

Technician came and was told of ovens taking much longer to bake due to intermittent malfunction in what seemed to be oven temperature. He said he will provide a diagnosis and give an estimate for what it will cost to fix. He turned ovens on and measured temperatures that were at that time accurate. He agreed that he could not provide a diagnosis as to what was wrong with the ovens but he could replace the new control for 800$ without any guarantee that it will fix a problem he did not even know what it was. The visit charge was 129$.

The Sunday before Thanksgiving. I went to use my oven and I kept hearing a popping sound. The circuit breaker flipped. Turned it back on and it did it again. We setup a service appointment for the next day, since we really needed our oven for Thanksgiving. The tech did not open the oven when he got there! My husband told him what had happened and he said we needed to order a part. He ordered and they scheduled to put it in the following Thursday, which ruined our Thanksgiving! When a different tech came for the next appointment, he put the part in, turned in the power and it blew again! He went to the truck and came back and said he was ordering the same part again because it blew!

We submitted a repair request through our home warranty company on 11/21/13. Company called to schedule service which was a week later since my husband and I were going to be out of town the first available date of 11/22/13. On 11/29/13, technician arrived and ordered parts which again took another week to arrive the following week and technician was scheduled to come repair on 12/9/13 since once again I was not available on the next first available date. Technician arrived on 12/9/13 and attempted to remove the microwave (built in model) and then realized he needed help with removing the microwave and stated that he would have to reschedule when another technician could come with him to assist with removing microwave from cabinets.

On Thanksgiving of this year we were baking a turkey in our 2-month-old Kenmore stove purchased from Sears, some grease had spilled out onto the bottom pan and just sizzled, my wife took the turkey out and put in the ham to warm up. About two minutes later, she noticed flames coming out of the stove, opened the door and threw flour in to douse the flames. Called Sears the next day and told them what happened, they called A&E. The tech came and when I opened the oven door, his remark was, "I'm not touching that", just put it to the curb. Tried to get him to do something but his reply was I didn't do it. Told him to get the hell out of my house. Guess I will do it myself. Never ever want to see an A&E truck in my driveway again.

Tech called two hours after the appointment to say they could not come today because the parts needed to be ordered again (I have the parts here). I was hung up on. When I called to talk with a supervisor I was kept on hold then disconnected twice. No resolution. NEVER USE THIS COMPANY.

My problems started about a month ago with A&E Factory Service. I had an error code on my washer... Technician came out and diagnosed the problem, told my husband he would order the part. However, he never told my husband that the part would be sent to my home. During the waiting time, we went out of town and a neighbor picked up our mail.... The technician came and said we should have the part as they shipped it to our home. I told him I was unaware that a part was being sent to my home (what company does that anyway) and that we just arrived from out of town and the neighbor had the mail.

What A&E offers cannot be called "service"! We had to use A&E because of a broken Samsung range not even a year old, still under warranty, and after one month, it is STILL NOT working. It was extremely difficult to even schedule an appointment with A&E. We had to wait two weeks until finally, an extremely GRUMPY technician showed up at our house. It was a wonder that he found words at all to talk to us about the range and the parts for it which had to be ordered. We had a second scheduled appointment (and I have it here right in front of me IN WRITING!) for December 3rd to finally repair the range. But instead, someone from A&E decided to come by our house on November 27th WITHOUT contacting or telling us about this change of plan.

UNTRAINED, RUDE AND STUPID TECHNICIANS - I would no longer allow these morons in my house. No clue as to how to fix anything. KitchenAid and Whirlpool use these lazy corrupt jerks for the service plans. How a company like this stays in business is beyond me... Warning: "Your service plans are worth nothing".

I am so angry with this company, I cannot think of one good thing to say about them. We bought new appliances and got our warranty and extended warranty through A&E. Our Jenn-Air microwave shorted out - out of warranty and I called A&E for $129.00 plus parts repair. First of all, their telephone operators barely speak English and details seem to get lost in translation. However, I made appt. The appliance is at our second home, which is an hour and a half drive from our normal residence, so on day of repair, I basically waste entire day driving to and from AND waiting for tech as this company will only give an 8 am to 5 pm window. First attempted appt, tech shows up and does not (admittedly) know how to even take the appliance out of wall space AND asks my husband to help him as he is confused and has never worked on a Jenn-Air.

Our Samsung refrigerator has/had a fan that is/was going out. The reason I state the confusion above is this: I called on Nov 5 to Lowe's (service contract) and was given a date of 11/28 to have our refrigerator repaired. In the mean time, the fan is completely gone - not working at all. We receive our prerecorded phone call regarding our appointment last night. Today, my husband is home and waiting for the technician. Twice he called and was given two different times to have someone at our home. After the 1:30 p.m. time came and went, he called a third time (note HE called) to find out what was going on. "Our technician has worked too many hours and we have sent him home. You will have to reschedule". What? Who does this? And I agree with others - why does Lowe's use A&E Factory Service? Their Website, "Service you can count on"....really? How can I rely on your service? We called Lowe's and hopefully, after reading other reviews here, they will be sending another company out to check our fridge. Luckily, I have my parents old 1970's Harvest Gold GE refrigerator downstairs, which miraculously still works.

This company is absolutely terrible and I can't believe Lowe's uses them as their service provider!!! I bought a Whirlpool fridge/freezer Model WRT1L1TZYW01. (Stay away from this model. I was told by the technician that this model is always an issue because it only has a single control for both the fridge and freezer for temperature adjustment and the main complaint with this freezer/fridge is the freezer does not stay cold enough). Anyway, we bought this fridge/freezer as a second unit for my basement. Unfortunately, the problem is the freezer does not get cold enough. I can never keep ice cream in the freezer because it would only melt away. So we contact Lowe's and they send a rep from A&E Factory Service.

Purchased new Maytag Bravos washer and dryer, had A&E Factory Service 800-905-9505 here twice. Can't fix the error (LD) message on the washer. The tub will start to fill then stops, displays the error message and won't run. I purchase a 3-yr extended service plan and all service calls are routed through Assurant 866-368-6478. They told me they can't assign this to another service company since AE Factory Service has to fix it. Last month, A&E tech couldn't fix it and he was supposed to be experienced. Now Assurant is sending a Sr. tech, and we go round and round. They said until AE Factory Service says they can't fix it, they have to send them for service every time I call. This is so WRONG and UNFAIR... Paid for a warranty. This is of no value except to add more stress to my day.

Used this company for KitchenAid Oven and Refrigerator. They came and charged $500 for parts which came in the mail. The company arranged a return visit to install the parts. They cancelled the appointment without letting us know. They rescheduled but it turns out that meant nothing as they cancelled the rescheduled visit without informing us. I call them to get the bad news every time I stay home waiting for them. Customer service is polite but has no power. Impossible to get a supervisor to resolve a problem. They put you on hold forever (really, if I would have held on) and run and hide or something while music plays. This is a bad company, unprofessional, unreliable, do NOT use them. Anyone would be better.

Third time this year (2013) my dishwasher has broke down. As usual, I get nothing but grief from A&E. I waited all day for the technician to show up. At 2pm I called just to confirm everything was alright. The customer service rep told me that I had called them to cancel. I asked her then why would I call after the fact if I had been the one to cancel. She couldn't answer that one. I request to speak with the escalation dept and was told another story. One of the managers cancelled my appointment and didn't bother to call me to explain why. They have on their files that they refuse to come to my house for fear of me videotaping them and putting it on YouTube. Just to give you some background info, the 2nd time they came out this year, the tech not only did not fix the problem but he made it worse to where it now leaked.

To begin with, the service technician was rude and very combative. Obviously has never had any professional customer service training. Mis-communication in initial service call as I was not advised to check for a few things that might be the problem and not a "service" issue. Technician also took it upon himself to change our appt time because "we were too far out from his home base". Thankfully I called or he would have shown up and nobody would have been home. The next appt, I get no call at all until about 30 minutes before he showed up! He got defensive and out right rude when questioned about it. He then proceeded to rudely tell me within 2 minutes that this wasn't a "service" issue and that I now "owe him 158.00 for pulling in my driveway!" Linda in the customer service department was not helpful whatsoever. Save yourself the grief... Use another company.

3 weeks ago a technician came to my house to repair my microwave. He didn't have the part said he would order and gave me a card. 1 week ago I called to verify that the part is ordered, talk to my technician and verify my home warranty. I was told a technician would call. No call. So I called today. Come to find out after 3 calls, there is no part ordered, I cannot get a refund and they would send out another technician if I wanted. I am so frustrated. I will never use this company again.

So mad I could ** SPIT! Washer broke Sunday. Checked hoses, filters, etc. Found nothing. I done research, found GE washers have a service mode & error codes. Run the diagnostics (Ah-Ha! ) I called for service, gave the error code E-22. She said I would still pay $75 for diagnosis, had her write down code so he would have the part. Today, he said yep # E22 was correct, but didn't have the part on the truck. "Un-Frickin-Believable". It would be 3-4 days for the part & Nov. 6 he would be back! Then, he said" I could put it on" and showed me how, give me a bill for $285 and left. I found the part online & had it overnighted for $50 and canceled the other part @ $140... Guess What, the part showed up today. Called customer service & they had no record of the cancellation. I ask to speak to a manager, then she conveniently found the cancellation order! Would not recommend this service and next time I will do my homework!

A technician came out Friday to work on my dryer. He was nice and helpful and will be back in two weeks with the computer part he needs. I called A & E Factory Service this morning as I needed to speak with the technician (my dryer is not working for the two weeks I have to wait and he said it would work). I got Edwardo on the phone who was VERY rude, so I asked to speak with his supervisor. Edwardo hung up on me. I called back and got Antonio on the phone and asked to speak with a supervisor because Edwardo hung up on me and Antonio has had me on hold for 54 minutes so far. I called Lowe's Warranty dept to complain about their service contractor... very kind and professional. She is filing a complaint against A & E Factory Service.

We booked an appointment via GE to have our $5000 Monogram refrigerator repaired. Waited 2 1/2 weeks and they were a no show. I lost a day of work that cost me money. I will pursue via the court system my losses.

They sent a guy out because my dishwasher would not drain, yet the sink line, etc. is clear. They charged me about $130 and it still doesn't drain. Now I have to call someone else. Robbers!

They never show up after appointment has been made. They will say you made it for a different day and time. All they want to do is sell you an extended warranty and never fix the problem. Don't use them. They are the worst company to work with.

Bought my LG fridge 11/16/10 with a Home Depot warranty. At the end of September 2013, my fridge broke down and my warranty called AE factory. The first day I was pulling up to my driveway and noticed there was a technician van parked in front of my house. By the time I got out of my car they were gone and had left a not to call and reschedule. After ten minutes, I received a phone call from the tech that he was there and I had missed my appointment (wouldn't you call someone before to let them know they have an appointment and then again if there not answering there door), but anyways I called to reschedule. They said I had to wait three weeks and my next appointment was on October the 21 (Monday). On Sunday the 20, I received a voicemail from AE tech that I had missed my appointment and needed to reschedule (what).

I contacted A&E Factory service to get a copy of a service report for my cooktop repairs. Their customer service people were quite rude. They were unable to locate their own records even when provided their reference numbers. I asked repeatedly to speak to a supervisor and was told I didn't need to talk to anyone else. Not only will I never use them again, I will not allow my employees to use them. I recommend you don't either.

My Whirlpool washer broke, so we needed someone to fix it. Found these people at the Whirlpool website and set up an appointment. We were given a four-hour window, but no one showed. Called them and they explained they were having delays in this area. Three hours later, someone did appear. The tech was knowledgeable, courteous and clean. He ordered the part to be sent to our home and another appointment was made for installation. Well again, they were experiencing delays.

I have had the same experience with A&E. We have a dishwasher that was purchased from Lowe’s that has broken. We were referred to A&E through Lowe’s for the repair. We were given a 5 hour time window in which they would come for the repair but no one ever came. I contacted the company again that evening to let them know and reschedule - they had no knowledge that the repair person never came. Monday we were given another 5 hour repair window.

I had a scheduled appointment for my Maytag range (that was bought 4 months ago) yesterday 10/3/2013. I had one of those 1-5 pm window. I left work at 12:30 pm, came home and waited. At 3:50 pm, a lady named Annie called and said, "The technician is not going to be able to show up. There was an emergency and we need to reschedule you." I said, "I just took the afternoon off from work. How can you do that? No one else can be here and I can't take another day off." She asked when I am off. I said Saturdays and Sundays. She was kind of understanding, at least I thought so. I was rescheduled for Saturday, Oct 5 between 8-12, or I thought so as well. Today, I just called to make sure that we are still on for tomorrow and the NIGHTMARE JUST STARTED. OMG, I never ever had such a bad customer service experience as the one I had with them.

A&E came out and tried to repair our 6-month French door fridge. Parts ordered and replaced and still a problem. Luckily, we were able to get fridge refunded and we got another brand. My frustration with A&E is the tech was out 4-5 times and never once used a mat when he had to pull fridge out of wall cabinet. On his last visit, I commented to him that he damaged my wood floors. He responded, "I saw that and it was when I had to pull out the fridge to replace the water line that your husband bought and wanted me to install". I told him "NO...you recommended we get this water line and you would install it when you install the other parts." He then said, "I will write it up for a claim. I'm going to be in trouble now because I never used a mat." I didn't wait for him to write it up as he stated. I called A&E directly and told them my situation. They put in a claim and gave me phone numbers to follow up if I don't hear back.

Had a confirmed appointment and no one showed up. When I called A&E, I was told the appointment needed to be rescheduled. I drove 100 miles (weekend home) to be present for this appointment. Nobody even bothered to inform me. No attempt was made to get another technician to my house. Awful company with terrible professional attitude.

I called A&E Factory service twice for repairs as they were contracted through my Home Warranty Company. The first issue was an Ice-maker for a Whirlpool refrigerator. The first appointment I could get was about 2 weeks later which sounded reasonable. The technician showed up and worked for about 30 minutes and said that he didn't have all the parts he needed on the truck and that he would have to order them. Again sounded reasonable. So I scheduled a followup appointment for a month later. At 0830 in the morning on the day of the appointment, I received an automated call informing me that the Truck was running late. This seemed odd as A&E morning window only starts at 8 am. So I waited and waited. At 4:00 pm, the repairman finally arrive and apologized for being so late (I had scheduled an 8-12 appointment) and stated they had really overbooked him that morning.

Do NOT use A&E Factory Service if you can help it. They will only offer a four hour window for when the repair technician will arrive. The first time, the technician arrived one-half hour late to repair a Whirlpool Dryer, incorrectly charged me for parts, and did not have the necessary replacement parts. Made an appointment for two weeks later (the earliest they could provide me). Scheduled for 8-12 am. He arrived after 1:30. I lost more than a day's work. No apology from the company. No way to remedy. They stink.

Had our refrigerator since December of 2011. Around April/May of 2013 started having problems with the refrigerator part not cooling and the coils in the back freezing over. Called Samsung. They set us up with A&E to service it in June 2013 to get fixed. Since then they have been to my house to supposedly fix it each time, 7 times and I am now waiting on the 8th time. They called and actually set up an appointment for the 11th of September between 8 and noon. We were at work so we had a family member come and sit at our house to wait on them. At a little after 11, I called because they had not shown up or called and they were supposed to get a hold of someone to let me know what was going on and never heard back. Called back again at 12:40 because they still had not arrived or called me back.

5 days ago, I called Whirlpool (per O & M manual) to get my (Lowe's purchased) hot water heater fixed. They set up an appointment with A&E and ordered part to get this fixed. A&E cancelled appointment. I was advised by Whirlpool & Lowe's that the new water heater had labor, NO WARRANTY. Set up another appointment, for 2 days later. A&E cancelled after I took off work again. I called a reputable plumber to get the heater fixed. Whirlpool misdiagnosed the problem and sent the wrong part. Lowe's says I have to set up another appointment to get the different part installed by A&E. The A&E & Lowe's & Whirlpool phone contacts are overseas and don't care that you are showering in cold water. I will have to repair this myself after 15 or so hours of work waiting for A&E. DO NOT buy any appliances from Lowe's or Whirlpool. No one has parts and no one has service. I understand that A&E is owned by Sears.

Our built-in KitchenAid refrigerator began not working properly. The website listed 2 approved contractors. I chose A&E Factory Service. The appointment was scheduled between 8 and noon. He finally arrived at 3:30 pm with no calls stating that he would be late. A part was ordered and another appt. set as the part was not on the truck. Part arrives directly and he arrives at late part of timeline for appt. to discover that he had ordered the wrong part! Correct part ordered, he leaves & refrigerator quits. Try to expedite the part order - no help. Part arrives a day early so try to move appt. up. Call center is offshore and unwilling to help - only work from canned script. Escalation to supervisor goes to unanswered phone. Finally get to "Escalation department" with no help. There is no local contact and no way to get help. This company is owned by SEARS! Still no refrigerator after 2 weeks.

I see that I am not the only person that has issues with AE Factory Service! The company should have in their business profile the words "thief or Untrained & Unknowledgeable".

We made an appointment to have our icemaker repaired on our new Samsung refrigerator. The first technician claimed that this fridge has issues with the water freezing in the door and that they needed to replace the door with a new and improved door that would fix the problem. He ordered the part and said that they would show up in 2-3 weeks. He made our new appointment 3 weeks later.

The technician came on Saturday to check my Maytag washer and concluded that the hose was broke, he then ordered the hose and told me that the part would come either Monday or Tuesday the latest. And he scheduled me to fix the washer on Thursday from 1 to 5 PM. Until Wednesday the parts hasn't arrived yet, so I call the 1-800 number to let them know that I haven't received the parts, yet. The lady on the phone told me that the parts was back-order and she couldn't tell when it's coming. I asked her nicely what time frame are we looking for, and her replied was between 1 week to 1 year. Great!

I have a 2 year old top load LG washer that has worked wonderful until last Friday, when A & E Service came out to do the recall that LG wanted done. As soon as they left, my washer wouldn't work. It now gets stuck in rinse cycle and will go on and on and never stop. After hours on the phone with LG and A & E (which neither cared), they are finally supposed to come back out today. Haven't heard a word. A & E has TERRIBLE customer service. Will NEVER use them again and will make sure that everyone I know hears how they take care of customers.

We had our over-the-range G.E. Microwave for about five days before its control panel shorted out. The display conveniently shows "control panel shorted". A&E has a horrible automated phone system to schedule appointments, but eventually (after a long hold) got a real person. This person told us to cycle power and said they'd wait on the line while I did this. It's a bit of an order to get to our circuit breaker panel and find the correct circuit, but I did it. The error display returned. The customer service person was gone. I called back and (after waiting on hold again) talked to another person who was able to schedule an appointment on Saturday 7/14 -- 1-1/2 weeks away. We cleared our Saturday 8-12 to wait for repairman. Got a call at about 10 am. Over the phone, the tech cleverly diagnosed the problem (control panel short ...who knew?!) and said he'd have to order a part.

We had A&E come to fix our Maytag washing machine. The first time they came was about 5 weeks ago, and were recommended by the appliance manufacturer because they carry repair parts on their trucks (NOT)! The part needed to fix the machine was not available and they could not tell us when they could get it. "It is on back order". After multiple phone calls to the manufacturer and the store where the appliance was purchased, we were able to obtain the part. A&E scheduled us for a repair for Saturday, 7/20. They even called earlier today to confirm, only to call again this evening to tell us we were cancelled due to an "emergency" repair that needed to be done ahead of us. We called back to talk to someone, but were put on hold for longer than 10 min. and now can't get through. The best they can do is put us on the schedule for July 31?!? We had to go so far as to cancel weekend plans to accommodate this repair, and now cancelled at the last minute!!

I have a leak in my 1-year-old LG front loading washer. Serviceman came out and after I explained I have a leak, he proceeds to take entire washer apart. He then says, "I didn't see the small hole in the gasket before taking the washer apart." Says he'll have to order new gasket, and do I want him to put my washer back together in the meantime? I tell him "Yes," since I use the washer daily. After he leaves, I find nuts on the floor. The part comes in 2 days, but the repairman can't make it back for two weeks. Now I was supposed to not do laundry for two weeks. In the meantime, my washer starts acting up and not spinning correctly, giving me error messages to see my manual.

Had service call scheduled for my washer that was under warranty. Received confirmation email of date and time. I called the day before to verify appointment. On the day of the appointment no one showed up. I called to inquire and was told that a technician wasn't available in my area for that day and they would have to reschedule. I had rearranged my work and personal schedules to be available for the service call. I did not reschedule. I voiced my dissatisfaction and told them I would rather pay someone to come out than to reschedule with them. Now we are addressing the situation with Lowe's who contracted this company to do the work. Still no working washing machine.

I bought my refrigerator in Feb 2013. After 3 months the compressor died. A&E came on June 26 and reported that it was the compressor that went. I received the part 3 days later by FedEx. It is now July 17 and A&E has cancelled on me 3 times to install this part. Their excuse, they thought there will be a tech person in my neighborhood but there wasn't. So my next appt is scheduled for Sept. 6. You really expect me to wait 3 months without a refrigerator? I explained to them I have medication that needs to be refrigerated and they said they can't do anything. Maytag will not do anything for me but put a complaint in. They will not replace this because it has not broken 3 separate times. They can't replace my food that spoiled or my cost for all the ice I have purchased. All they can do is send me a $50 gift card to put toward a rental of a refrigerator.

On 07/12/13, my wife called A&E Factory Service to come and fix our refrigerator. The ice maker was not working. Service person came and worked on it and replaced the ice maker part and told my wife the refrigerator was fixed and we should be getting some ice. Up to this date/time the ice maker is not working. So I called A&E today to have them send a service person to fix it. They told me it will have to wait for a week to send somebody. So I got angry and told them, "We cannot wait for a week," that we already paid $378.00 for labor/part. So Alex who answered the phone put me on hold for 17 minutes. Nobody came to the phone and I hung up. Also when my wife asked the service person for the old part on Friday he told that in order for him leave it, he needs extra $50.00. What I need Consumer Affairs to help me out is to get my money back. Their phone #1-800-905-9505. Thanks.

I contacted A&E Factory service to determine why my refrigerator water filter had leaked (and ultimately caused major water damage in my home). They came within a week and determined that the water filter "housing" had cracked. They ordered the new piece, a new water filter, and gave my refrigerator a "tune up." While the major repairs were going on in my home (new walls, new floors, etc.), my refrigerator remained in the garage. Two and a half months later, the refrigerator was placed back into my kitchen for use again. This was when I discovered that the water filter indicator light was red - suggesting that there is a problem.

I spoke with LG on a Tuesday to let them know my year-old washer, under warranty, stopped working and the soonest appt. they could get me was the following Sat. with the co., A&E. The man who came out looked at the machine briefly and told me because they can't carry all parts for all machines in their trucks, they will have to order whatever parts it needs and when they get that in, reschedule a visit for repairs, which would be another week and a half. Therefore, it's 2 weeks without a washing machine. I was definitely a bit surprised thinking the repair person was coming out to actually repair my washer. I let him check it out and then approached him again, speaking showing my frustration but not yelling, and said, "I find it difficult to believe when you know what model of machine you are coming to look at and that it may be the water valve that you can't possibly put an inch size part in your truck and fix it then and there."

I purchased a Maytag ref. in July of 2012 from Home Depot. In March of 2013, the refrigerator stopped cooling or freezing. I called Maytag as the ref. was still under the 1st year warranty. Apparently, Maytag contracts with a company called A&E Factory Service. Two days later, they arrived and replaced the compressor. While the technician was working on the ref., he suggested I purchase an extended service contract from A&E which I did. On June 30th, a few days ago, I needed service again for the same appliance. This time, I called A&E directly and they offered to come to my home on July 10...11 days later. Unacceptable. 11 days without service.

My Whirlpool high-end washing machine broke last year, and I called Whirlpool customer service to have a technician to take a look at it. Whirlpool sent someone from A&E that barely understood or spoke English. He should only be sent out to service calls for Spanish-speaking customers. After he evaluated my machine, I asked him to state on the invoice the exact problem, as I believed the issue was caused by faulty installation by my landlady's handyman, which would have been legal matter. He said that all he could give me was a receipt.

I had to deal with extremely poor service and I had to cancel getting service done via this company. The first appointment was given and was scheduled between 8-12PM. I got a call at 12PM indicating that the technician was running late. I had to reschedule for a later day with the same time slot. A request was made to have the technician service first thing in the morning. I received a call at 7:45AM indicating that the technician was on his way. After 2 hours, I made a call to them and I was told that they'll have the technician call right away. I made a call yet again after 1 hour and I was told that the technician is sick. They do not have any other technician to service for the day. This is just poor service. I just had to cancel the service from them.

We own a three-year old GE Profile refrigerator that is not cooling properly in the freezer. We called in a technician from our home warranty company who informed us that the problem was with the sealed system and was still covered by a five-year factory warranty. He advised us to call GE and set up an appointment with GE's authorized repair company, which is A&E Factory Service, a Sears company. We called GE on Wednesday, June 26, and set up an appointment for the following day, June 27, between 8:00 am and noon. The confirmation number was **. On June 27, we experienced the following:

Needed service on my Maytag dryer purchased less than a year ago. I called for service and had to wait a week for service. On the scheduled day (Saturday), I was given a window from 8:00 to 5:00. At 4:30, I got an automated call saying they were running late. At 7:00, another automated call telling me to make another appointment. That was scheduled 6 days later. Unacceptable business practices. I called Whirlpool and they gave me another service company which is able to come the next day. How do they continue to stay in business???

I purchased a ride-on mower in which the tire had a hole in it after having been only used once. The hole was located in the middle of the tire. An A&E repairman, RON, came out to fix the tire, in which the repairman stated, "I will only do this once for you, and if you pop the tire again, it will cost you $500.00." The tire was clearly defective, but he also stated that there was no hole. He just placed a tube in the damaged tire. No sooner had he started to argue with me, I took that mower and returned it.

An A&E technician came to my home to fix my washer. He said it was a simple tubing problem... that the tube was pushed too far into the washer. He pulled it out and said, "No charge". My husband tipped him $20 and he was on his way. 36 hours later my washer was having the same problem. I called and asked that a technician return to my home without charge to correctly fix the problem. After calling 5 times and being on hold 10 min., 17 min., 19 min., 33 min. and finally 53 min.; I gave up. Each time I was hung up on... 2 times by managers who refused to refund my $75 trip fee or just send another technician out. They are a legalized SCAM!!! I suggest that NO ONE ever use them. I plan to tell Best Buy Geek Squad to stop using their services and I also plan to file a formal complaint with Consumer Finance Protection Bureau. I suggest everyone does the same.

My mother had the so-called repairman # ** come to her house and tell her that her washing machine needed a part to fix it. He told her she could get the part and have somebody else put it in and it was easy. We did that. It still broke 3 weeks later; they came out - same guy, same problem with the washer. He hooked up a diagnostic machine to it and says now it's something else. It happens to be the most expensive part in the electric system. Because she can't afford to spend that kind of money on a widow's fixed income, they put her down as declined service. She was told the second call was free and afterwards charged her $40. Anybody else have a problem with their "just throw parts at it" mentality? It's like we are made of money. I believe they take advantage of widows of veterans that are alone and have fixed income. Taking advantage of women is very bad business.

My 6-month old washing machine kept getting an error. Drain clogged. I called Maytag and they scheduled an appointment with A&E Factory service. The technician came, took the machine apart and told me that I use too much detergent. It is a self-administering machine, how could I use too much soap? So he told me it was fixed and to use less soap. He left. I went to do a load of laundry and I got the same error. I called them back and told them what was going on. I was told they would call me right back. They would call the technician and get him to come back. Well, this went on all day. I called 8 times.

A&E Factory Service (A&E) was referred to me by Maytag Priority Service as the only company that could give me Maytag service. My problem was a simple magnetic lid lock problem. It was not diagnosed by the first technician who reported what I needed was a Clutch Assembly & a Base Strut parts with estimated cost of $523.95. The first technician, of three technicians it took to fix the magnetic lid closer, lied about the alleged service he did not give me and refused to come for their alleged 90-day warranty service. About a week later, A&E operator would not let me talk to anyone advising me I had refused work by the technician; he lied about it and I had to call Maytag Service to call A&E to set up another appointment. It took 24 days & 3 technicians to finally get it repaired.

I cancelled some supplies I ordered (within 15 minutes of placing the order) and received verbal confirmation of completed cancellation. Five days later, I called about the refund/credit; they again reassured that cancellation complete and credit verified explaining that it takes 9 days to receive credit. Thirteen days later, called and told that cancellation never completed; they're unable to locate merchandise, therefore no credit will be issued. I cancelled order. I did not receive merchandise... They erred, yet I pay! Terrible company to do business with. Very difficult to get answers and story changes. I was placed on hold and disconnected several times trying to resolve above issue.

I purchased my LG Dishwasher from a local Home Depot. And at the time of purchase, I also purchased my extended warranty. A week ago (May 1, 2013), I called because I was getting HE readings on the display and the washer was not working. A service rep did show up (Saturday, May 4th, 2013) and ordered 2 parts that he had bulletins for with regards to our particular model. He also scheduled an install of the new parts for the following Saturday (May 11th, 2013). Two days later (May 6th, 2013), I contacted A & E and told them that the rep never ordered the HE element. So they ordered it on Monday.

My nightmare began this past February! I have a Stainless Steel 40-inch double oven stove. I have not been able to clean my oven on the self clean because the door-lock on the oven stopped working. I have an extended warranty plan with Whirlpool. So from February until this past April18th, A&E has been coming to my house on an average of once every other week! A&E was scheduled to return to my home again on the 18th of April to try again to fix my oven door lock with yet more new parts that Whirlpool paid for. After they left saying they again could not fix the locking device on myself cleaning oven, I went to turn on my oven and I have no oven! Furious, I called A&E and demanded to know what happened to my working oven that just didn't self clean. The A&E repairmen cut the wires to my oven and completely destroyed my stove! Whirlpool did send me a check for half of the stove based on the initial issue that it would not self-clean.

Okay, so I purchased my washer and dryer with the extended warranty. This was my first purchase of a washer and dryer for my new rental. I am a single mother of an 11-year-old and bought the warranty because I probably won't have the money to fix it if they were to break. The first malfunction was that the washer wasn't spinning my clothes out right, so I called to make a service call. The man who answered my call had this really strong accent I could hardly understand him. To top it off, they didn't even change my phone number the first time so the next few times I called, I kept getting hassled for that when it was their mistake for not entering the correct number in their system. This happened for about 5 times. Do you know how irritating that was?

In our newly constructed house, we ordered all of our major appliances which cost about $12,000 two years ago. We also purchased the 3 year protection plan in which if there's a problem, they send A&E Appliance Repair (which is owned by Sears). There has been a long list of problems from day 1 and many hours on the phone with them to no avail. The latest problem was a leaking washing machine. The tech checked it out then told me he couldn't find a leak and was ready to pack up and leave. I went behind the machine and found it for him. He ordered the new drum, which was his guess of the problem, after I pointed out where the water was leaking from. He then pushed my washer back and said I could use it until he could return to make the repair when the part arrives, and that I could continue to place a towel on the floor to absorb the leaking water (about a cupful with each load).

What an incredibly deceptive organization.

I made appointment for Whirlpool Duet washer repair one week in advance. I called after no repair person came during the 4-hour window. I was disconnected two times by customer service and then a third time when being transferred to their next level of customer service (in which I requested to speak). My appointment was verified by everyone with whom I spoke and given an apology each time. My intense dissatisfaction is due to the fact that I was told the best the company could do was to reschedule for two weeks later!

Jake came out to repair our dishwasher today. He was very courteous, answered all my questions, repaired the dishwasher, explained what he was doing and why. Very happy with his service.

Try to get someone at their 800 number who actually speaks English well enough to communicate. If you ask for someone else, they tell you to call back. Asking for someone in the USA, gets you the same response. Telling me their name is Pamela or Roger is deceptive, at best. Call back and their on-hold music (the term "music" is mostly static loud noise) is obviously designed to get you to hang up. I called back 4 times, same result. As for me, I'm going to do future business with someone who doesn't outsource American work overseas.

Both my ice maker and dishwasher were repaired by A&E in September 2012. The ice maker was leaking and creating icicles inside the freezer door. The dishwasher was leaking water. Both appliances are KitchenAid Superba and are original to the house (12 years old). A&E charged me $380 for a new ice-maker and $230 for new inlet valve for the dishwasher (90-day warranty on parts and labor). The ice-maker stopped leaking water immediately but unfortunately, we never turned the new unit on to make ice until the holidays and noticed it wasn't producing ice. That was exactly 93 days later.

Since the end of January 2013, we have been trying to get A&E to properly fix our LG dishwasher, which is approximately 4 years old. After numerous visits to our house, three (3) technicians have not been able to solve the leak in our dishwasher and it is now February 21, 2013. A new part came in yesterday (guide assembly) and I called Assurant Insurance to set up an appointment with A&E Factory Service. This is the procedure that you have to follow. Assurant gave me today, 2/21/2013, between 12-5 pm. I worked only a half day to make sure that I was home to receive the call that A&E was on their way to work on my dishwasher.

We have been dealing with an inoperable refrigerator since early December. The company, contracted by our warranty company American Home Shield, was to perform the repairs (A&E Factory Service). They have sent three different service techs to the house to fix the problem. Each new repairman finds different problems and orders different parts that we have to wait for. The most recent one ordered a replacement compressor. When the compressor was delivered, they sent an unqualified tech to install it (he was not certified for freon). We waited another week for the next one, who decided it was not the compressor but a leak. He injected a dye and said he would return in a week.

They collect the money upfront to order parts. We paid for new parts when in fact they had rebuilt parts delivered. Try to speak with someone other than an appointment scheduler and it is impossible. If you ask for a manager, forget it. Part breaks again within a week and only replaced with rebuilt parts when we paid for new parts. We are still getting the runaround and will be also lodging a complaint with Kitchenaid not to refer this company. When I asked to speak with a supervisor one time, they just put me on hold for 55 minutes before I finally hung up. Other times they just disconnected me. Stay away from this company unless you like aggravation.

After 3-1/2 months and 4 visits, they think they finally have it figured out now. I've got the parts on hand and tried to be the first repair of the day so I didn't have to fritter away another 4-hour chunk of my day waiting for the tech to appear. No such luck. I went up the chain and spoke with a "Case Manager." They couldn't guarantee that. It's the Routing Department. “So, can I please speak to the Routing Department?” No such luck. They can't transfer you and you can't call them. What a runaround!

Run! Don't walk away from this company. They have deceptive practices. A&E reels you in by giving you an immediate appointment and then it takes them weeks to get back to fix your appliance. It is $129.00 for them just to show up whether they fixed it or not. When the repairman checks the appliance out, he tells you he doesn't have the needed part, but it will only take a day or two to get and another day or two to schedule the repair. A&E hooks you when upfront payment is required for the part and the installation, so you can't back out when you find that they can't schedule you for at least a week once the part arrives in 4 or 5 days and you call. They overbook for the initial contact to collect the $129.00, but they can't service you for two weeks. Either their employees are uninformed or the company requires them to lie.

A&E Factory Service is by far the worst company I have ever dealt with. I have spent over 6 hours on the phone with dropped calls and incompetence. The repairmen finally showed up and they tried, but then they had the wrong part or took a part off a handle that we need. I can't even give one star to be honest. I worked with NGBRI folks that are so much more put together. I feel for anyone who has to deal with these fools.

My refrigerator went out. I called GE but they couldn't send out a technician for over a week, so I called A&E Factory Service. The technician came out a couple days later and told me it was going to cost $1,100. He ordered the parts for rush delivery and said they would arrive by Monday or Tuesday and he would come out to repair the refrigerator (after I called to tell them the parts were in). When I called, I was told they couldn't come out for another week, so I told them to cancel my order and pick up the parts because I could get a new one faster. I hadn't cancelled my appointment with the GE technician. He came out and fixed my refrigerator on the spot for $349.23. I called A&E Factory Service resolution hotline and told them I wanted to be reimbursed for the entire amount because the technician was incompetent. They refused. I want the entire amount reimbursed.

I contacted A&E (Sears) early December to repair the noisy dryer. First, the guy showed up as scheduled on 12-11-2012, diagnosed and estimated the cost, and set the next appointment for 12-19-2012. Time for next appointment passed, I called, to be told that parts had not arrived. I inquired as to how it was that they told the guy not to come but couldn't tell us not to expect him. I was offered a $50 gift card for the inconvenience and the new appointment was set for 12-22-2012, and they asked me to call them when parts arrived.

Our 6-month-old Whirlpool dishwasher stopped working. It wouldn't drain. We called Whirlpool and they sent out an A&E Appliance repairman. He came in reeking of cigarette smoke. He misdiagnosed that we needed a new drain hose. We had to wait 2 weeks for the part. Then a female repairman came, also reeking of cigarette smoke. She argued with me and insisted she couldn't pull out the dishwasher because the floor had been put in after the appliance. Wrong! Laurel and Hardy finally pulled it out, put in the new part, and it still wouldn't drain. They told me to call a plumber and they left.

I purchased an extended warranty. A&E Factory Service is the only company in my area on contract for the repair of my microwave (KitchenAid microwave). First service call on Nov. 9, unable to repair and parts ordered. Next appointment on Nov. 29, unable to repair and parts ordered. Third service call, the tech said the microwave was too heavy and he wasn't planning to hurt himself! No service, broke the microwave door and lied about it. Next appointment, they showed up before we were home for our scheduled appointment. No communication with service calls to warranty company and will not admit that they cannot repair it. Very poor service and appointments are always 2-3 weeks apart. I'm only using this company due to warranty! Poor, poor service!

I think A&E needs to get their act together. I am so disappointed in them. If I were Sears, I would be ashamed to have them be my authorized service folks. My ice maker died, so A&E was sent out by the manufacturer. The tech took it all apart and said it was the control panel. He ordered the part, and it took two hours for him to do his service call. The part came 10 days later via UPS. Why it was not expressed shipped, I do not know. I called the number listed and was told to call when the part came in. I then had to wait several days for my appointment. He showed up during the allotted period, but at the very end of it. Because of the amount of time it took them to try and figure out what was wrong, they made me late for work.

Incompetent technician from A&E - An A&E tech came to diagnosis my dishwasher. The dishwasher was not draining properly. The tech said control panel is bad. He gave us a Sears coupon to get a new one. I later pulled the dishwasher and found the problem was a broken plastic stuck in the drain. I called A&E for refund on incorrect advise and they refused to refund. Do not use A&E.

I had an appointment scheduled to repair my dishwasher, and they failed to show when scheduled. When they did get there, they had to order the part. They ordered it but cancelled the installation due to a sick employee. By the way, they called one hour into when the technician should have been there to tell us he was sick. Now, I'm sick. No back up capability to get it done because it is a two-person job. So they reschedule again, and this time, they call and claim they didn't realize it was a two-person job - calling 5 minutes before the appointment. Now, we have used three vacation days for something that should have been done in an afternoon (replace the pump on the dishwasher). Their website says they get it right the first time and that they are on time. It must be a goal because it is the farthest from reality. If A&E Factory Services is your repair company, be prepared to hate the company you bought the appliance from. They are the worst company I have dealt with. Stay away from A&E Factory Services!

I was supposed to get a call from them regarding a dryer repair. One week went by and no call so I called them. They had the repair scheduled but never contacted us. Two weeks later and the tech showed up to do the repair, took it apart and said that it's a fuse, only he doesn't have the fuse to fix it. He tried to call another tech in the area (credit due on that) but he has already left the area. So the tech said that it will be another week. I called their CS to try to expedite a part and an appointment and was told that I needed to call back in 24 hours (shouldn't they be calling me?). I tried to speak with a supervisor. She started yelling at me as soon as she got on the phone, rambling on about how they shouldn't have to call us because we are paying them. Anyway, I called up Samsung back and tried to get a different service company. These guys were absolutely horrible!

Tech came and began to use a power drill on the dishwasher. He made exclamations as he drilled like it was not going well. I went in to see what was going on. He said he had stripped a screw and couldn't get the dishwasher out to fix it. I said, "What now?" and he said, "It's your problem - you'll have to get it out before I fix the pump." I said, "No, I think it's A and E's problem since you are the repair man and you stripped the screw." "No," he said, "You're going to have to get the dishwasher out before I'll fix it!" He then left insisting it wasn't his fault and that he couldn't and wouldn't fix it. It is still broken and now it cannot be removed due to stripped screw.

We set up an appointment and was told the minimum amount for the service call was $70. I had to change the appointment due to being sick. They rescheduled me for a Thursday morning from 8AM to 12 noon. They arrived at 12:27PM. The serviceman looked at the refrigerator not dispensing ice and determined they could fix it without needing additional parts. Before proceeding with the fix, he said the price would be $127. I disputed the price, called the service phone number and the service phone people said that was the price for a Whirlpool refrigerator. I sent the repair person on their way without getting the refrigerator fixed. I actually fixed it myself later that afternoon.

Being Billed for Incompetent Service: We purchased a brand new 30 cu. ft. Samsung refrigerator for about $1,600 from Best Buy on 7/30/2011. In April 2012, we noticed that it would make a noise like the fan was hitting something. The noise would come and go but was fairly consistent, so we called Best Buy to see what they recommended. We also complained about the LED display cover falling off. Best Buy set up a service call for a technician from A&E Factory Service (their appliance subcontractor in our area) to look at the unit. Although there were some scheduling issues, their woman technician showed up and proceeded to shine a flashlight in and around the refrigerator, and then told us the problem was because we had the unit set on Celsius instead of Fahrenheit. She also told us that we should get us some double-sided tape to hold the display onto the unit (which we had already tried several times, and only lasted for a couple weeks at best). She also claimed that according to her records, the unit was at least 10 years old and therefore out of warranty.

In August 2012, my wife made an appointment to have the new heating element put in our GE Dishwasher that was on recall. The A&E Service tech arrived, looked at the underneath of the dishwasher and stated that he couldn't repair it because the water line was hooked up directly to the dishwasher! He said that it was company policy not to disconnect any plumbing because of leaks. He rescheduled another appointment for the following Tuesday. (Why this time would be any different than when he was already there, I don't know.) On Monday, I called and cancelled it and the following day, my friend and I ended up disconnecting the water line ourselves. My wife called A&E the next day to get another appointment.

Simple, no one showed up! I had two appointments for clothes dryer repair. A&E, the repair company for HHGregg, set up both appointments for between 1-5 pm; repairman would call before he arrives. It didn't happen. The first time, the repairman showed up at 6:30 as we were leaving for dinner. The second time, the repairman called at 5 pm and said he "should be there in half hour or so." Do you suppose they just don't give a sweet potato? The general manager at HHGregg Ft. Myers (Joey) tells me, "This is most unusual; they are a good company." Huh?

I had an appointment today to get my Whirlpool refrigerator and the door dispenser repaired. We set the appointment through the Whirlpool online site and got set up with AE Factory Service. I appropriately received email confirmation and a follow-up call on Sunday to confirm the appointment for between 1PM to 5PM today. At 4:50PM, I still had not seen nor heard from the tech. I called AE customer service line and was told they were 2 hours behind and that she would have the tech call me with a more definite time. No call received. A technician Richard called at 6:35PM to state that he was coming to service my refrigerator. No apologies for the delay, no recognition of the fact that he was 1 1/2 hours late.

A&E was called for service on a Samsung dishwasher. The tech stopped and had to order parts; set an appointment for 10 days later from 8-12. The tech never showed, so I called and they said they had no record of the appointment. After 15 minutes of holding while they checked, I called back. I was held for 10 minutes while they checked again and said Samsung had cancelled. I called Samsung, they had not cancelled so they got A&E on the line and they said they had cancelled because they said we never called them to notify that the parts were in.

My original appointment on August 25th ended with a simple reset button fix to the repairman not lining the drum up correctly and pushing power which caused the door and drum to bend and plastic to break. Okay, so accidents happen. We're okay with this and felt bad for the tech. He ordered the part and rescheduled. I did not have the part and called to complain how long it was taking. After five reps, I spoke with a manager and she told me that the part was backordered and would not be arriving until September 4th. One hour later, UPS dropped the part in my garage. I then called to get my appointment back and was told no. Your information was incorrect. After I got so frustrated with your rude, not easy to understand customer service rep, I hung up. My husband called back and miraculously he got my appointment back.

It's the same story as others - this company is not serious. I called on a Tuesday for a broken washing machine. I got an appointment for Friday 1am to 5am window, got a confirmation email. "Customer Service" told me at 5 pm that there won't be a technician coming after all after we waited for 4 hours at home. They suggested another appointment in 5 days! This is a joke company who waits for more than a week for a technician for an essential appliance. Whirlpool: we should have have called Mastertech in the first place - do not set up appointments for your customers with this company (A&E). It makes you look bad as well.

I scheduled a service appointment with A&E Factory Service through Lowe's. The scheduled time is 8:00 am to 12:00 pm. The day before the appointment, I got a phone call to confirm the appointment. At 10:30 am on the scheduled date, I called A&E and was told a technician was scheduled to visit me. Shortly after 12:00 pm, I called A&E and was told that no technician is available. I insisted to have a technician to come to my home in the afternoon. Then, the service representative asked me to be on hold. After 30 minutes on hold, I gave up and called Lowe's. Lowe's could not do anything except reschedule it. I don't understand why Lowe's want to do business with A&E.

I had an extended warranty and called for service on my washer. I explained in detail the problem, which was that the water was not draining. When the service person arrived, he spent a considerable amount of time trying to get the machine to drain. Somehow he managed to drain the water and told me that it was a soap build up and to purchase, from him, a product to clean the washer, which I did.

After receiving the parts needed for my refrigerator, I had scheduled a service call for them to fix and install the parts. The technician came to repair it. When he came, he said the job requires 5 hours and he did not have the time to fix it. When I made the appointment, I made it clear that I needed 5 hours and scheduled. I had made a mistake. They came the next day, after I rescheduled and mentioned I needed 5 hours. They said the same thing to me and refused to do my refrigerator because there was not enough time. Twice I waited 8 hours and not to mention the time I spent on hold being transferred from one department to the next to get my situation resolved.

I made a service call appointment to have the light replaced in the microwave. I was told there was a $75.00 trip charge that would be waived when the work was done. The service tech named "Kenny" replaced a bulb that cost $7.49, was here about 5 minutes and charged us $126.03! And the light he put in the microwave is very dim! I called the resolution hotline about this and was told there was no waiving of the trip charge fee. I was so angry by then I did not address the dim bulb this guy put in! I want a refund of the $75.00 like I was told and for this guy to put the right light in my microwave!

Our experience with A&E is a little different. Three weeks ago, we had a technician show up on time and refuse to look at our electrical control board on our combination stove/microwave. He told my wife we needed to order new control board and control panel, without researching the issue. He then demanded to be paid the $130 service fee. He also explained we would accrue additional charges to swap out the electrical components, and we had been told the $130 was a one-time fee for diagnose and repair. My wife asked the tech. to hold on so she could contact the 800#. He then proceeded to freak out and yell at my wife in front of my 9-year old daughter. He said she was trouble and was holding him hostage! This went on for 15 minutes, as my wife pleaded with him to leave. Fortunately, the 800# operator was on the other end of her cell phone and heard everything. He demanded the check for $130 and then took off without a receipt or ordering the new parts.

I was recently ripped off by A&E Factory Service. They sent out an incompetent service technician that didn't even bring a flashlight to diagnose a washing machine issue. The technician left a laundry list of items that could possibly be wrong without inspecting the appliance totaling $700 on a 6-year-old, $600 washer. The technician said that they could not really tell what was wrong because it was dark inside the washer. Imagine that. After I had time to inspect the washer, I repaired it with a washer. After 6 calls and about 3 hours of time hoping that A&E would do the "right thing" and refund the special diagnostic fee of $75, they refused. It was their "policy." So if you are looking to waste a lot of your hard-earned money and time and end up really pissed off, give A&E a call.

After numerous phone calls, everything turned out okay. The technician ID** by the name of Miguel, came out to service the water softener. I have had a few other technicians out to my home, but he was the best by far. He did the job in a short time, did it well (as I have had many grievances with this water softener) and I was satisfied with all so far. He knew what he was doing. I hope if anything else goes wrong, that I am blessed with this tech.

The Maytag washer was making a loud noise when it was running. The repair technician ordered some parts that came in less than a week. He was able to repair the washer. I was very pleased with the service technician. He was very curious and knew what he was doing. His name was Steve (# **). I received several phone calls from the company checking on the progress of the repair. I would give an overall 5 stars.

Technician ID ** name Scott, Service order # ** - The service on our Amana refrigerator was performed very well and with excellent care. We will definitely call A & E for any future repairs on all of our appliances if need be.

The freezer unit on a two-year-old Whirlpool was cold, but not the fridge. Frost accumulation was obvious and apparently the defrost unit was not working. I called A&E Factory Service and it took more than a day to get an appointment. The repairman showed up, diagnosed the problem as the thermostat, and replaced the circuit board. Eighteen hours later the fridge is still not cool. I called the A&E toll free number (1-866-236-1887) for "concerns about your service call today" and reported that the problem persists. I was told the "emergency repair person" would not be available until tomorrow! I pointed out A&E's slogan is, "We're always here when you need us," and I need a repair person now! I got no sympathy. The slogan is a farce. The charge was excessive, food has been lost and the problem has not been fixed. I will not use A&E Factory Service again and caution others to think twice before using them.

I called them out to repair or replace a non-functional ice maker. Guy quotes an exorbitant price for a new unit but tells me it's about half for a rebuilt one and they come from the factory so usually not a problem. So, I figure I'm getting scammed but the guy will want a trip charge if we refuse and I hate small claims court. Just about 91 days later, the unit fails. My wife calls the company expecting maybe they will work with us, something like that; instead, she encountered the most rude and abusive person she has ever spoken with.

The white insulation in my Whirlpool oven door was protruding from behind the door panel so that it was visible through the glass. The technician did not want to fix it, saying that nothing was wrong with it. He became very belligerent and rude. All that was needed was a trim with a knife. (A 12-year-old could have done it.) I did service work for 45 years, so I am well aware of how this should have been handled. He also threatened me with voiding my warranty. This man, in any way, should never be allowed to work with the public and is a disgrace to your company. His name is Ronnel with ID# **.

On May 14, 2012, technicians came and repaired my stove (Maytag double oven) which needed a new oven control unit. The technicians were very nice, courteous and cleaned up after they completed the work. I was and am very pleased with the work of A&E and should I need repair work again, I will surely use them for the job.

I contacted the service dept. saying my washer was leaking water on the floor. They said that it was under warranty and there would be no problems. They sent a repair service (A&E) to fix it. The repairman found out what was wrong and ordered the parts. The parts arrived and I talked to the repairman and he said he was on the way. He never showed up and when I talk to him, he said the call was cancelled.

A&E Factory Service was supposed to fix my oven. Instead of taking an existing part out of the oven to be repaired, they lost the part and then never returned my phone calls and hung up several times when I tried calling to resolve the problem. I've never written a bad review for anything. However, I feel compelled to let the public know about this unprofessional, rude and awful company.

Under Warranty A&E never shows up: The dishwasher WP-GU3600XTVB was installed in our vacation home last summer. It has never gone to the drying cycle. I’ve taken off three days from work for A&E to fix the problem. Each time, A&E does not show up. I will not take another day off and deal with A&E again or purchase another Whirlpool product.

The worst mistake I have made when it comes to a repair service. Rude man who I guess it disturbed him to get up that morning. He wanted to charge $255 to fix a PC that cost him $13.44 per hour. Hey, since when do you tack on $7.76 to a trip charge that was already quoted at $70. Yeah, they really suck! The only reason I gave this 1 star is this site would not let me send this until I rated it.

A&E Repair is a total fraud and rip-off of a company. One of their reps came to fix my broken Kenmore thermostat oven knob more than two weeks ago. He didn't have the part so he ordered it and said it would be here in "a couple of days." Five working days later, the part still had not arrived. I called the service number and was told by someone that someone in the Parts department would call me back the next day. No one called me the next day, so I called them back. A rep took down my number and said the same thing, that someone would call me back the next day and that I need ed to wait 48 hours for someone to call me back.

Someone visited me to fix a brand new Maytag washing machine and all he did was fiddle with the connections; needless to say, it was not fixed. He spent 1.5 hours on the phone with A&E to reschedule and finally was able to do that for a Saturday. They could only narrow down to 8-12 am and no one even called, until 12:30. The service call center was completely useless and not well trained; some explained that they could contact the technician while others said they couldn't. Some said that they did have a supervisor and some said they did not.

I purchased a GE Harmony washer and dryer in August 2008. The warranty was with Expert Protection Major Appliances. In 2010, the washer stopped draining the water. Expert Protection sent A&E Factory Service to repair the machine. After several months of installing several parts, the machine was working. Six months later, the same problem occurred. Again, A&E returned. They began installing parts until they damaged the machine. The top of the drum is shredded, it leaks water, and is unusable. After filing several complaints, Expert Protection sent out another company, Appliance Repair Specialists. They began the same process of installing several parts. They stated that the machine is not worth repairing. It is too expensive. The machine is not worth it, but as long as Expert Protection continues to pay us to repair the machine, they will continue to order parts and attempt to repair. The warranty states that if the machine cannot be repaired within two attempts, it's considered a "Lemon" and will be replaced. Expert Protection refuses to replace my washer. They continue to order parts and cannot repair the washer. What can I do to resolve this matter? Do I need to obtain an attorney?

The truck no. ** was observed recklessly endangering another vehicle, that was carrying a young child. This was in Far Rockaway, NY on Tuesday, Sept. 13, at about 4:00 pm. Your employee willfully ignored the traffic device. And your employee entered an intersection that was already occupied by the victim's vehicle. It caused that vehicle to swerve and skid in a most dangerous manner, very close to causing a tragic accident! Your employee was either callously indifferent to state laws and public safety or seriously impaired, in a manner that would show up in a police investigation. As a representative of your company, I could not think of a more damaging image than what was presented by this repugnant and dangerous individual when he jeopardized the well being of a young child, not to mention the parent. It is my hope, and my wife's, that this matter will be dealt with, with a swift and severe disciplinary action.

I purchased a Frigidaire refrigerator for my home down the shore and after 1 month, the stainless steel doors began to rust. I called A&E because the appliance was still under warranty. On two occasions, they failed to show up after I took days off of work. They stated that they will arrive here between 8 and 5 but they can't be more specific about the time frame. The first time I called them was at 3 p.m. because it was getting late. I was told that I was next on the list.

A&E Factory Service's Shawnterra called from VP Dale **'s office this morning in response to my complaint regarding my KitchenAid ice maker. She basically called to say, "tough rocks that our service sucks." She merely reiterated that they don't bother to carry the proper parts for repair on their trucks (even though their scheduler said that they would have them), that a wait for an appointment for repair takes at least a week to get, and that you will invariably need multiple appointments in order to get a repair done at all.

After many hours of phone calls, A&E got things settled, got us a reasonable repair date for our Maytag washer, apologized for their technicians' behavior and was set to repair the unit. Maytag decided that the cost of the repair exceeded the cost of the unit and opted to cash-out or replace it. They did not inform A&E regarding this so I had to handle cancelling the repair after all of this. Then, they set up a time to pick up their parts.

I bought a new Whirlpool gas water heater at Lowes on 03 Aug 2011 and it stopped working on 20 Aug. I called Whirlpool and they had me call A&E Service for a repair. Whirlpool shipped two new parts (gas valve & pilot assembly). I missed the appointment with A&E because the parts that were shipped did not arrive on time. I finally received the parts but had trouble with A&E setting a new time to come out. They had it scheduled for next week, 31 Aug, but that was not going to work for me. So, I called Whirlpool back and they got A&E to come out today, 25 Aug.