A&E Factory Service Reviews

Paid them over $600 to fix my refrigerator, after waiting 6 weeks for the technician he put in a couple of parts which did not fix the problem. Still not working. Very sad service. Customer service representative was very nice on the phone, but that's all I can say positive about this company.

Why am I sitting and waiting still? My appointment was scheduled for 7:25 am-8:30 am this morning. It is now 9:53 am. Time is money and right now it's flying out of the window. Choice Warranty you've got to do better.

My home warranty assigned this company to us because our large range side of our stove blew!! We really needed it… we’re a homeschool family with 9 kids. Number 10 on the way and we were making it work using the small side of the Stove and oven…We contacted the company in March.. the guy came, told us the issue.. and rescheduled us the following Friday.. the next day or so… I received with. Text notifications or an automated voicemail saying my schedule appointment was canceled. Then I received a VM saying a part was ordered, there’s nothing worse to be done. Once the part arrive tech will reach out. Jump to April… no updates on part. I called the tech nothing.

I have a home warranty with Choice Home Warranty. My AC went out on 4/27/2024. The repair was assigned to A&E Sears Home Service. The earliest at technician could come out was 5/6/2024. When he arrived he was here less than 40 minutes and diagnosed my problem as a loose valve cap connecting the refridgerant set to the compressor and I am about 1 lb low on Freon without doing any pressure check for any other leaks or exactly how low the refrigeration level is. Because it was diagnosed as a valve cap issue Choice Home Warranty will not cover the repair or to have the refrigerant replaced. I had an independent AC check the system earlier and he said the refrigerant level was too low to check for leaks and the system need to be pressurized to check for any real leaks. He did not charge me a service call and would not recommend putting Freon into the AC unless the system had been properly diagnosed. I have him coming back later today to do a REAL diagnostic check of my AC system. I will never allow a A&E Sears technician need any thing in my house again that needs repair. I also plan to cancel my home warranty with Choice Home Warranty when all of this is settled.

We needed our JennAir oven repaired as it was not heating properly. Our Homeowner’s Insurance sent A&E (Sears) to diagnose. On April 10, the serviceman put in an order for a new control board and said he would be back on April 22. No one showed up on the 22nd. So, my husband called and emailed, but we never heard back. On April 24, he got a text saying we missed our appointment. As he was reading that text, he got a text saying they were coming out that day. More phone calls and emails. We finally were rescheduled for today (May 2nd) and the serviceman showed up to put the control board in. He got the part in and said he was going to lunch as I thanked him for coming.

I purchased an extended warranty for my dishwasher, unfortunately Assurant Insurance uses A&E service, Simply put 9 days taken off work and still my dishwasher does not work. What annoys me the most is not the failed attempts to fix but the 3 NO show appointments. All three no shows came with a phone call that last between 25 minutes to over an hour. End result I just bought a new dishwasher. Shame on Assurant Insurance as they were no help but took my money for this warranty. Shame on A&E for the three no shows and all the Lies for the no shows.

Apparently A&E took over Sears Warranty repair. The repairpersons seem competent but the business as a whole is awful. Took 6 months to repair our refrigerator and it’s not totally repaired. We should have gotten a replacement since they could no longer get one part, but didn’t and the “manager” never contacted us. Getting a hold of an actual person to speak to is almost impossible and their answering service leads to frustrating, circular responses with no option to speak to a person. Cancelled the warranty.

Trash service. I wish I could give this company negative review. Can't get anyone on the phone. Been to my house and guy was in hurry and didn't fix the damn machine right. The next appointment they didn't even show up.

I have Choice Home Warranty. I made a claim for my refrigerator of which A&E came out, said they had to order part and would return the following Thursday. They didn’t come out, I contacted Choice who said they set an appointment from 7am to 6 pm Friday. Again no show, no call, no text. Reset another appointment through Choice on Monday for today Wednesday and again no show, no call, no text. They aren’t even able to take calls. What can I do?

We scheduled a repair/replacement for our compressor. The fridge had a 10 year warranty on the compressor and it was exchanged and life went on. About a year and a few months later the compressor dies so we call and schedule a return appointment. The appointment was almost a month out so we waited. The technician shows up and tells us the compressor only has a 1 year warranty!!! These guys installed a FAR inferior product in my fridge! Essentially this company is a rip off!!! Don't do business with them! Buy new or fix it yourself.

My washer had a leak that was causing damage to the condo below my condo, called my insurance company, who allocate my claim to Sear Home Services, aka A&E Appliance Repair. They allocated a technician for 1 week after they were contacted by my insurance. The technician shows up and says he needs to order some parts, so he did and said he will be back the following Wednesday (8 days latter). Parts arrive 6 days after they were ordered (following week) but the technician does not show on Wednesday as he said them I received a text with a new appointment (3 days latter) again the technician didn't show up, with out a phone call or email.

My refrigerator not working properly, called the manufacturer GE who told me to contact Sear Home Services aka A&E Appliance Repair. Well after scheduling on an automated phone service for 9 days later the technician shows up says I need parts which are covered by the warranty of the manufacturer. Parts arrive the following week but the technician does not. Reschedule again by that automated phone service for the next appointment and again the technician is a no show. They give you a window between 8-5 then they show you where the technician is en route that you're the 3rd stop, then the 2nd, now the next but technician never shows. Then you get an email saying, "Sorry we missed you, please call this number to reschedule."

On February 23, 2024 I placed a service request for my Samsung refrigerator since the ice machine was not working. As of today no repairs have been made. This company has no customer service. HORRIBLE

Our warranty program scheduled with them to repair our washer. It has been two months of ordering parts and then not fixing it and breaking things along the way. Every time they come we have to first get them to know that the parts are here...which takes so much time on the phone, then we have to be home with an 8 to 5 window!!!! I think they are in the parts business and making money off ordering parts.

I purchased a combo microwave/0ven from Sears and purchased an extended warranty approx 3 years ago. The micro has failed twice. This time over a month ago. The repairman that came out ordered the parts. I have the parts and have notified A&E warranty several times. I had an appt. On 3/6/24 no show. I had another appt on 3/8/24 no show. Another appt on 3/22/24 again, no show. They rescheduled for 4/5/24 between 8am and 12. I have confirmed with them that I have the parts and they continue to state that the parts are not in. I HAVE the parts. Think about it before you do business with Sears or this warranty company.

This has to be the worst service company ever, GE finally replaced my washer, because this company does not care about anything, I wrote the CEO a letter about how horrible of a company they are, you can't get them on the phone, all they want to do is text, and then tell you to call their 800 number which they don't answer, look at the hundreds of negative reviews.

I don't even know where to begin. Contacted A&E about our dishwasher heating element not working. Tech came out and told us it was our computer motherboard. Told us repair would be $471. At this point, I should've just said thanks but we'll just buy a new one but no. I said fix it. DO NOT LET THEM FIX ANYTHING. IT WILL NEVER GET FIXED CORRECTLY. Motherboard was ordered. Cost was $175. Labor to install said motherboard...$299! Yes, you see that correctly. Again, not sure what I was thinking!

Part ordered for a lawnmower took 3 months to come. Scheduled repair canceled twice SO FAR at the end of the day after we have rearranged our schedules to wait for him. The same thing happened with refrigerator repairs last year. We will never buy another product that has A&E as their repair service.

This company has been a nightmare to deal with. If you have a service contract but can choose literally ANYONE else, do it. Parts were ordered for my washing machine and took longer than expected to arrive. I understand that happens. Appointment was schedule for repair once parts arrived. Tech called in the morning and said he was canceling the appointment because he didn’t get notification that parts were delivered. I told him we had all the parts, please do it cancel, it had already been 3 weeks. He said he couldn’t come without delivery confirmation. He canceled the appointment and it auto rescheduled me for a week later.

James came out and completely solved the issues with my fridge and was a delight to have here. He is extremely polite, knowledgeable, communicative, and considerate going so far to utilize a mat to slide the fridge on to avoid damaging my flooring. It did take two visits, but a set of large parts needed to be ordered and, while unfortunate that it caused a delay, its understandable... They can't stock every part for every appliance on their trucks. James was my technician for both visits and I cannot express how much gratitude I have for his customer obsession and the ownership he took in getting my issue resolved.

Took 10 weeks to get microwave fixed due to incompetency of this business. Impossible to talk to a person. Wasted vacation hours and days to try to get it fixed. Extremely disappointed!!! Never again!

I purchased an LG Washtower from home depot with an extended warranty. This washer has been down twice, replaced once, broken again, set appt for Jan 3rd, sent to a previous address, now A&E canceled the 11th, made it for the 16th and then a&e rescheduled for the 18th. 3 month old $2200 washer broken for over 4 weeks. I've spent over 10 hours on hold and getting hung up on and can't get anybody live. Just recordings.

Worst service ever! 2021 Bought Lowe's Protection Plan (Assurant) for LG Washer. LG Washer (computer board) broke after Thanksgiving. Assurant sent Sears A&E, the worst company ever dealt with. It is December 29, we have been going back and forth with Sears A&E for over a month. Tech came out Dec. 8 and was supposed to order a part, (he actually broke my panel when he couldn't figure how to take it off), top makes clicking sound now. Called A&E 800 customer service wondering when part was coming, not in US, nightmare communicating back and forth. They kept generating appointments. Never ordered part until Dec. 18, then would cancel and reschedule went on for a month.

We purchased a stove, refrigerator and dishwasher and paid for the extended warranty and this is what we get to deal with. Our stove is not that old but the light went out showing the time, etc and called Centricity and they said to call A&E. Scheduled..he came out and ordered a part..we had to wait for the part to be delivered (and make sure no porch pirates stole it) then once again scheduled another appt. Another guy came out..the part was not right..so had to order a new one and wait again to be sent to us! Try to call A&E and cannot reach a real person at all. I absolutely do not trust computers to get the info to them and what if I did not have a computer? This is just not acceptable customer service. I have better things to do with my time! The last cs person at Centricity said to email them..that is what they have to do! Ridiculous.

Been trying to get a warm refrigerator repaired. Three appointments and no results. The first appointment technician arrived and requested a $99 service visit payment. We have a service contract with a $70 visit fee. He couldn't do the work since the work order was incorrect. Couldn't call to get it corrected. He left not work done. I had to call and get a new appointment a week or so out. This appointment resulted in no visit at all. Called and got another appointment. The third appointment was a no show also. The website said my appointment was rescheduled two week out. If I could give a ZERO, that is what they deserve!! Avoid at all costs, terrible customer service!!

Stay away at all costs. Almost impossible to get ahold of a person to talk to. Their phone tree gives blank ends where it gives other numbers or websites to go to, that are non-existent. Once you finally get a technician scheduled, you have to wait 8-5, all day, with no idea when they might be coming out. Once they finally do, they change a little something and say that was the problem.. And it's not. Then you have to go through the whole process again to try to get someone to come out. I've never experienced service so awful. I would have NEVER purchased this protection plan had I had any idea... Lesson learned, will look at reviews before doing this again.

I was told that having a refrigerator that doesn't cool isn't an emergency. Had to wait for parts. Now waiting another week to install when I have them. No fridge for Thanksgiving. Unacceptable and I need it now.

Sears owned A&E home repair misdiagnosed my repair as the icemaker and now they will not give me a refund. The problem persisted after I paid to replace the unit. The customer service manager promised me a refund by 10/31/23 but I received none. Bottom line is I am trying to recover an expense fee of which I should never have been charged. There is no recourse at this point as I can never speak to the same person twice, and each time I get idle promises. (Service order no. **)

A&E Service rescheduled with me twice saying that the Technician didn’t come into today. Last rescheduled date would result in being without a dryer for 3 weeks and counting which is totally unacceptable. Also, there was no guarantee that the Technician would arrive on the latest rescheduled date given the previous reasoning.

When the technician got to our home for the repair last Saturday he lectured my wife on how the top washer is only for delicates, even though the user manual clearly states small loads of shower towels under 3.3 pounds can be done. Then today he calls me to provide me an update about how the machine is going to be replaced, but how it could have easily gone another way by him just telling the company there was signs of overloading - again referring to the two towels he saw in the upper washer, but he didn’t because he is a professional. Not only was he completely wrong about the intended use of that part of our machine, but then acts like he’s doing me a favor. Avoid this company at all costs if you can.

My refrigerator stopped cooling in June, It is now the end of October and I am still waiting to have it fixed. They have come 5 different times and rather than just recommend for replacement, they order parts. Today is my appointment, but the parts aren't here. They call me using an AI recording to tell me to contact them to reschedule the appointment, but there is no way to do it over the phone or on the web site, I only get an option to cancel it completely. You can NEVER get a live person on the phone and the technician has no history available to him of the last repair(s) completed. They were hired via American Home Shield or I would not have them come back at all!

Terribly poor business practices. You cannot speak to a live person and if you go through their website and leave a message, no one calls you back. The technician (Shane- in Georgia) does not do any follow ups on the part order. The part went missing on October 4th at 8:55 am and NO ONE will reorder the part. Two weeks after the initial order, still no part! Ridiculous, and all you get is the run around. All the while, my laundry is piling up. They keep rescheduling or pushing the appointment dates out, but that does me no good when the part is not been REORDERED!

On Sept. 19, 2023 I called for a repair and it was scheduled for Sept. 20, 2023. During this call with Conns for the appliance warranty the Rep that took the order she said that someone would be getting back to me with a 3-hour window for repair service. I did receive a email and text saying that the window was 8am to 5pm. I called Conns again and they tried calling A&E and they had no way of talking to anyone. They came inspected the microwave. All I was told by the tech he just ordered the part and they scheduled me for Sept. 27, 2023. In fact, the part was not ordered until the 21st is when I got confirmation, they just ordered the part. Had to rescheduled because part was not in and if they had ordered it when I was told on the 20th, I would have had the part and I wouldn’t had to wait. Rescheduled it for Friday Sept. 29, 2023. He came and here are the events for that visit.

My dishwasher broke down August 25th 2023. It was under warranty one year old and LG dishwasher. Elliott who works for A&E Factory Service LLC showed up collected his diagnostic fee and when it came to reaching out to LG he didn't bother to follow through. As a result I've had to deal with another company to come out, and I have to pay them a diagnostic fee and finally LG has provided them with the letter of authorization and order number. The reason LG provided the letter of authorization is because I had to do all the work. Elliott claimed that LG was not working with him. When I tried to contact Elliott by phone or text, he ghosted me. I see now that A&E factory services has a very very poor rating. My mistake for not doing the research. Stay away from this company, they are supposedly linked with Sears. Don't waste your money.

I requested service on 09/05/23 on my dishwasher. They schedule a tech to come out on 9/14/23. The tech advise he needed to order a part and need to reschedule for 9/22/23. Another tech came out and he said the part they sent was defective and need to re-order and reschedule for 9/27/23. Another tech came out. His name is Donald W. The WORST experience I have ever encountered. He was rude and very argumentative. He said he couldn't remove the dishwasher because he didn't know how to. I had to leave my job and actually show him how to adjust the legs of the dishwasher to remove it. When I remove dishwasher he said he had to reschedule due to another appointment. He refuse to give his name as well.

A&E has wasted my time and caused extreme stress for me, and the appointment date hasn’t even gotten here yet. I have made multiple calls. It is near impossible to reach a human being. The system often hangs up on you. You have to run through the phone menu over and over, trying different options until it finally dials through to a human. Each time you call, you learn that the last rep did not do what they promised. When you ask for a phone number that will get through to a human, each new number they give you is more difficult than the last.

Be aware of the company who performs service on your appliances' extended warranty! This company has HORRIBLE customer service-non existent! It is difficult to get to speak to a human. When you do finally get someone you will just be given the run around. My ice maker stopped functioning 6/2023. It is now 9/27/2023 and it is still not functional. Appointments are hard to come by (a 2-3 week wait). They get rescheduled at the very last minute. And my last appointment they didn’t bother to show up at all. You are not given a window of arrival. Told to have an adult present from 8-5. This leads to a lot of wasted days and missed work. When I gave this company the opportunity to make it right by giving me at least an explanation as to why my appliance still has not been fixed I received an email telling me when my next appointment is. Which I scheduled. No accountability at all. I wish I hadn’t spent money on this warranty!

I use Assurant for my contract. In the past their service providers were OK but now they use A&E Factory Service who have not shown up for their last two service calls, they do not call and are impossible to contact. I have been trying to get my refrigerator repaired for last last two months. The first time a repair person showed up he stuck a screwdriver somewhere in the back of the refrigerator where it hit some moving part which made a noise and said everything is working. He said call if the problem comes back which it did.

The customer service is terrible and the guy we have spoken to has not really given us any other options besides, "I'm sorry." We ask for upper management number and he says he can't give information out. They have changed the service time on us twice now. Today we have a scheduled service between 7 am-6pm. We can't sit at home all day due to work. We have been without a working dryer for two weeks due to the rescheduling.

I have a home warranty service and these guys have been selected as a vendor 3 times. They have showed up zero times. Absolutely horrible company, if you have an option please go with literally anyone else.

I am a single mom and just bought a home. As soon as I got in I started my to do list like my realtor said. Got Pest Control in since I live in a bad part of town and then submitted my claim for my warranty and dishwasher to get fixed. Guy said I was good to go. Got the parts and everything. They showed up to my home to fix the dishwasher and they refused come. Somehow bugs that the pest control treated for Got into the dishwasher. I understand it's policy and you don't want to take pest with you to other houses. But it wasn't like something wasn't being done about it.

They scheduled to come to repair our washer today between 8:00-5:00. I cancelled all of my meetings and didn't go to my class only to have them lie and say they arrived but I wasn't home. I live down a private drive AND I have cameras and they never showed. Whole entire day wasted and my only option was to reschedule for tomorrow. ** customer service I've ever been witness to.

Absolutely terrible. Called GE for service call for my fridge. They told me this company would call to schedule, only received an automated text from them. Tried multiple times to call to find out cost of service call. No way to get in touch with an actual human or email. The tech arrives and just gives me a $ for before starting. 160$ before they even look at the fridge?! Insane. Sent him away and will go elsewhere. There wasn’t even a way to verify he didn’t just make up a number because they have no customer service at all!

Choice Warranty sent them to repair my refrigerator in July. The part I needed is no longer available thru GE or any secondary market. All A&E needs to do is notify Choice. They have not. No way to reach a person at A&E. Voice response merry-go-round. No email response. No chat response. They are a phantom company. Disgraceful. Don't get yourself aggravated with A&E. Find a professional reliable service. Choice Warranty is no better. They advertise appliance failures are not your problem. They are! September 17, 2023 and waiting since July!

This company came out on a Monday diagnosed the problem and ordered a part. The part was supposed to arrive on the Thursday. Thursday around noon I get a voicemail saying I need to confirm that the part arrived. UPS was delivering the part and they don’t pass in my location that early it’s usually not till 3- 4 o’clock in the afternoon or later. The number they leave in their message message does not give you the option to confirm that the part arrived. So the next day the technician didn’t come out.

ABSOLUTELY terrible service. First technician was lazy, didn't look at the actual problem and told me my 7 month old refrigerator needed a new part. He was ordering it and would come back once we get the part. Two weeks later, not a phone call rec'd, so I called them. Turns out he cancelled my work order after taking my payment. I called back and they reassigned a new tech. He came out, installed a part he picked up, still broken. I tried calling him multiple times with no answer. First tech, I have no clue what his name is. Second tech was Mark. I would not use these people for anything. Absolutely garbage service.

Excellent experience from start to finish with the icing on the cake being my service technician Dominic. Dominic was a very pleasant, knowledgeable and respectful technician. Thumbs up for exceptional service!

I have a home warranty and A&E came out to fix my washer, they didn't have the part in stock so they had to order it. Appt for them to fix washer was today from 8am-5pm. At 4:23 pm I received a text that says "you need to call me back if you want me to show up and install parts on your unit there." This is the 1st communication I have had all day, no one called me. I called this guy back as soon as I received the text and he tells me he doesn't have time to come and fix my washer, I asked when she would have time and he says he has no idea, said he will call me back and hung up. When I tried to contact A&E customer service there is no way to contact them.

I’ve waited 5 weeks for a simple part on my refrigerator. They cancelled my appointment today because they won’t come the same day a delivery is scheduled. Now another 5 days! On top of that, the one person that came out was rude, trying to not come out on my first appointment because the fridge wasn’t plugged in long enough! Didn’t even want to look at it until I got really angry with him! Then he was literally the worst technician I’ve ever had in my home! Gave me no information, wouldn’t even tell me the problem. Just mean and unprofessional. I would never recommend this company and would never use them if it wasn’t my warranty that sent them out!

We have had an appt once a month since Feb 2023 - Sept 2023. The tech informed us they need to order a part, but never order the part. Once for ice freezing in center drawer, now the ice maker not making ice. Never the same technician. A&E service does not give the tech all the info we just gave the office when making an appt. Our ice maker part hadn't arrived yet. It never never got ordered. Was transferred to several dept, the main number, the parts dept, mgr and a call to the tech to figure it out. All while we are on hold for over an hr. No one knows what is happening. This has been our repeated experience. They give us a window 8-5 and call at 5:30 that they were hung up at last job. Very poor communication and horrible customer service. We pay yearly for this service. Not worth it. We try to be polite but nothing gets done on time or properly.

A service call for my washer was scheduled with A&E Appliance Services through Assurant Protection Services. It was scheduled for 9/1/23 (Friday before the Labor Day Holiday). The appointment was confirmed with a text message prior to 8 am on 9/1. However, the tech did not show up as promised between 8 am & 5 pm. At 4:45 pm I called to check and see if the tech was still coming. I was told he would be there by 5:15 and would call 15 minutes prior to arrival. By 6:30 pm no call, text or service tech arrived so we made plans for dinner. Since it was a long holiday weekend no call center was available.

I have trying to get my refrigerator repaired for 6 WEEKS. A&E keeps sending. Sayed **, an incompetent tech to my home. He plays a game on his phone and then leaves not fixing anything. I can't get a live agent to resolve this. This company is disgraceful. Don't use them!!!

We took off from work to wait for our 8am-5pm service call. At 5:45pm after waiting over 9 hours- I receive a text that my service was rescheduled for 4 days later. No phone call as promised… No way possible to get in touch with a human… Only robots! If only 0 stars were possible to rate…1 star is beyond generous!

We made the mistake of buying a GE Electric Dryer from HOME DEPOT and then buying the repair warranty. A&E Factory Repair is the company that is supposed to provide repair services. The issue is we can't reach the technician who is scheduled to come out today because he has his phone set to private. So every time he tries to call our phone it won't ring because the phone thinks his number is spam. However, because his phone is set to private we can't call or text him, not even through the automated text messages we are receiving from A&E. There has been no way to reach A&E. We even contacted Home Depot through the email for service repair that was initially sent to us and even they can't reach anyone. Very frustrating. We will NEVER purchase from HOME DEPOT again until they stop using A&E Factory Service to conduct their appliance repairs.

We have taken multiple days off work for repairs, as the window they give for an appointment is 8am-5pm, for the technicians to NO SHOW. You cannot speak to a live person. Their phone system is automated and sends you on a loop of no help. READ THE REVIEWS - DO NOT PURCHASE.

This company is all ran by automated phone service and you can't speak to a human. I had an all day appointment, took off work only to for them to cancel at 8:30pm. The new date was 2 weeks later and the same thing happened. Please do not use this company

Had a repair call scheduled for today for which I made the appointment two weeks ago. The appointment is scheduled for "sometime between 8 am and 5 pm" so I took a full day off work. I got a confirmation text last night still with no specific time. At 10am this morning I got a phone call that their tech is no longer available and needed to reschedule. Absolutely dismal service, look elsewhere.

Jody, my A&E Technician just left my home. He came to repair an LG Craft Ice Maker. He had the parts on his truck and completed the service in the same visit. He demonstrated exemplary knowledge and professionalism. I shared my concern with him regarding online reviews unfavorable of A&E Factory Service. He provided his knowledge of a long time company history and confidence in his expertise. The scheduling process and company communication was spot on. Jody, Thank you! From Surie in Lake Havasu City AZ.

Updated on 10/18/2023: They have been here 2 more times and today have called and claim they no longer will come over to fix it. Basically they do not know what they are doing.

A tech showed up ONCE and spent all of 3 minutes here just to tell me we needed to reschedule. A part arrives in the mail that I know nothing about and they have rescheduled me through an automated text twice now. You cannot get ahold of a person to speak with at any phone number. I have been without a washer for 3 weeks now with a family of 6 when I paid out the butt for this protection plan. The set was purchased at Lowe's who needs to contract a different repair service. I have now wasted 3 days sitting around my house from 8-5 waiting for someone to show up and cannot speak with a single soul about being rescheduled for dates that don't work for me.

This company made two appointments with a window of eight in the morning to five at night. Nine hour window and did not show up for two days. Did not notify us until after 5 o’clock to reschedule for the following day. My wife’s had to takeoff two days. Lose $400 for a pay for this company not showing up to repair dryer that they expect me to be here for another day. If they can’t keep your scheduled appointment that they have they should not over a book so people aren’t disappointed.

This clown show has been working on my Samsung washer since May, it is now August and my washer is not working. They have no clue what is wrong with it, they keep ordering parts hoping to find the right one. 4 No show/no contact. Two times because, they did not have a two person crew scheduled to do a two person job. I have enough parts to build an entire machine, yet they can not get it to work. I had to take 7 days of vacation (because we work) and be at home from 8 am to 5pm, just to not see the clown mobile pull up. I am forced to use them, with my extended warranty; this will be the last extended warranty that we purchase. I WOULD NOT PAY TO USE THIS COMPANY.

I have been waiting for service and they keep canceling at the last minute. We are losing money taking off work and waiting for nothing. This is ridiculous! The issue is the air compressor for our 7 month old GE fridge went out which is another cluster fv6% but the parts were ordered and received so we called to move up the appointment to be told we did not have all the parts ordered. We got the other parts which were the same ones already received so we have duplicates. Then the time came for the appt which was canceled and rescheduled for the following week. That day is today and I received a call moments ago canceling again. Now we have an appointment Thursday. How do you NOT have a tech available when I reserve the time with a tech and you confirm the availability?

First of all, if I could, I would award no stars to A&E Factory Service. The back story is that our Kenmore freezer needed a new door gasket. I contacted Sears to arrange for a repair person to install the needed door gasket. As I understand, Sears contacted A&E Factory Service which sent a repair person to our house. The service person stated that he didn't have the part and would have to order the same at a cost of $540.00 which I thought was out of the question. He then informed me for $300.00 he could install the needed gasket, but I would have to pay cash upfront which I stupidly did.

This company was set up by my Warranty Company (New Leaf) to repair my refrigerator. Unbeknownst to me, they are brokers, not a repair com. The window of service was 8-5. I was called by a customer service rep at 4:45 to tell me the tech wouldn't be able to make it. No reason. Stick a fork in them. They're done. This is the third time an appt has been made to repair this refrigerator. My appliance has been broken for 17 days. Next stop....the Attorney General's Office for the State of Pennsylvania.

I am so frustrated by A&E's poor service that I want to warn others about this scam of an organization! We have had to take multiple days off from work to wait for refrigerator repair services that never arrive!! We receive text messages from the provider that we were assigned to who cancels our appointment at 6PM after we waited at home all day. There is no way to reach back to "A&E Factory Services." Every time we return to our warranty organization try to resolve this, we get transferred from one organization to another. Our warranty conglomeration is known as Assurant, Service Protection Advantage, Assurance, Sears, GE Appliances, and just today they referred me to Lowes, so stay away from all of them too!! They have taken our money for a warranty plan but are failing to provide service.

Read the other reviews on here. Impossible to speak to a human on the phone. Confusing and conflicting information when you try and deal with the robots on the phone or their website. Text messages/robocalls tell you to call but there is NOBODY TO TALK TO when you do call! Trying to get fridge fixed under service contract for 2 months now. Still not fixed.

I wrote one review and it was deemed not acceptable to post. I told the truth about this company so not sure why it was not allowed to be posted. This company is shady and charged me $172 for service that is under warranty. I disputed the charge on their website and only received an email saying they got the dispute. Then they send me to a collection agency. I call the agency and they say you can pay $99, then they say you can pay $86. I still say no and said I am going to dispute the amount. This is shady business practice. I hope this review gets posted this time.

June 25th, 2023. Sears appliance repair tried to scam me. To the technician who is in on it: You were five hours late! I waited from 10:00 am to 2:30 PM. The washer is working perfectly after I fixed it with Wd-40 (see video and photos) on what I knew already was the issue: the lid door mechanism -/ You're misrepresenting repairs to consumers, in my case to the tune of over $400 — this was a simple lid lock issue which I corrected with W-40 -/ You did nothing except tell me the repair cost was over $400 plus and then try strong arm me into accepting — through a Sears phone lying representative — this "discounted" home service agreement under false pretenses this "home service agreement" which costs $700 a year— so how can you expect anyone to believe you after waiting for you to show up stringing me along for five hours. Seriously?

A&E Factory Service's automated contact system is the worst I have ever experienced. They sent a repair person to fix my freezer who had to order parts and then was scheduled to come back in a month. The parts arrived within a week. One day before the return appointment I received an automated call asking if parts arrived. I pressed "1" to indicate parts arrived and then the system said it was connecting me to an agent.

This company came out to service my Samsung dryer for a heating element, which I stated on the appointment form. The repairman showed up, inspected the dryer and confirmed it was the heating element. He then told me the part would have to be ordered and the cost would be $485.00 then charged me $99 for the call. The part cost varies from 60 to 140 dollars. Amazon price under $60.00, A & E cost $200. (Sears part store $140.00) My complaint is simple why come out with the part to tell me it’s a heating element, and repeat my original statement. Avoid this company at all cost. Use a local repairman and review all other complaints on A & E.

This company doesn't deserve 1 star. They are very difficult to work with. Their automated system and website is intentionally difficult. I bought a washing machine from Best Buy that NEVER worked. A&E was supposed to fix - after months it's still not working. Best Buy should be ashamed of working with A&E. Both companies have made this experience terrible.

Their service come through an extended warranty on my GE Monogram administered by Assurant. I've never experienced poorer service. Window of service is 8-5. No narrower. They cancel on the day of service. You can not contact a human. And to add to this awful experience, their techs are minimally knowledgeable about the product the service.

We purchased our refrigerator in November 2022. Within a month there was a water leak in the ice maker. It would drip onto the fan and freeze it and a horrible noise that sounded like an airplane landing in the yard would emit from the unit. We had a repairman out who couldn’t find anything wrong. We had taken everything out of freezer and relocated it to an outside freezer and turned this freezer section off. While waiting for the repairman to get here. He told us if it happened again to let it keep running and if it ruins the appliance we would be able to get a new one. We didn’t want to do that so every time it happened, which was every few days, we went through the motions of removing everything and relocating. This was very inconvenient and annoying. Trying to get a hold of anyone to set up a repair visit is almost impossible.

5th time GE fridge is freezing my food since purchasing 5/20/2020. After waiting 3 weeks for parts, I was scheduled 5/9/2023 for repairs, no show. Rescheduled 5/10, no show. Now I'm scheduled for 5/17! They don't text, call or email. The service repair number they gave me is incorrect. If I call their number, I get an automated system which requires me to enter the service repair number. It gives me an error message to go to the website. It too needs the service repair number. I'm told I'm being texted information regarding my repair, yet I'm not receiving any texts. After speaking to 3 supervisors to get the number switched from my landline to my cell number, I'm STILL not getting any updates.

A&E performed a repair on our washer, which did not hold and it broke again. I've been trying to contact them (via phone, via email, via website) for WEEKS! Yet to receive a response other than an automated email. I'll be submitting a BBB complaint shortly as well. AVOID DOING BUSINESS WITH THIS COMPANY, and go with literally anyone else!

Had a repair man come 2 months ago. I paid the $149.00 bill while he was here electronically. I have my credit card statement proving this. I just received a 3rd bill (with a 3rd address) asking me to pay my $149.00 bill. Such fraud. I tried to call several numbers and none of them work. The number on my credit card statement associated with this charge is an invalid number. Beware.

I bought a washer, Maytag, in 2020. I had the protection plan. I was scheduled appointments numerous times and canceled on. Finally got the service man out only to find out I had to wait on parts to be delivered to my house. I received the parts and waited on the service man. Guess what?! Canceled again and again and now it’s going to be another week!!!! I bet they cancel it. This company hasn’t been effective, efficient, or reliable.

A&E Service Technician named Paul and Mike came out in Fruitland, MD to fix my washer. Ordered a motherboard after diagnosing my washer for 2 to 3 minutes. I informed the technician that every time I wash a cycle it will trip up and stop. He informed me he will not wait for a cycle to cycle through, as he has many other appointments that day. So he left and came a week later to install the motherboard. While installing he took a personal phone call with another worker in my laundry room which was very disruptive and unrelated to work in any manner. Completed the work order right in front of me and said goodbye, he had to go to Easton, MD (60 miles away) for another appointment.

We have never experienced so much difficulty reaching a human. Layers upon layers of electronic options. After a 3rd unsatisfactory d/w repair and $100’s of dollars we decided to cancel a scheduled 4th call plus parts. Our card has been charged nearly $400 for this visit alone and to date we have been unable to get info on how to get a refund, return the part, etc. Husband has begged on service tech’s call to call us back, nope. The credit card company in question cannot help and advise us to deal with the service company. We only received a receipt from the first call from the tech via email. The parts paperwork has a blank space under “refund instructions”.

Our GE range needs service in a rural area and GE only has A&E on its books to perform “service” in our area. First, the star rating at the top should be qualified since there are no reviews within the past two years that is above one star. I have scheduled A&E to come out to work on our range twice after the initial diagnosis by their repairman. Both times they gave me a window between 8:00 - 5:00 that the repairman would arrive. Which is ridiculous in and of itself, most companies will give you a two or four hour window max.

1. The SAMSUNG representative I spoke with who arranged for this repair ticket told me the service technician would call me before they came and I could the find out how much it would cost to have him out to diagnose the error and I could also get a rough estimate to fix based on the error code showing on the dishwasher.

A few months ago our trash compactor stopped working, it was and is still under warranty. A&E came out about a week after it was reported. The Tech couldn't move it from under the counter, after he left my husband got it out by moving a part of the appliance that had slipped. He came back about two weeks later for us to be told that the manufacturer wouldn't pay for the needed part but he would put the work order through. Didn't hear back so after three weeks we called them and was told the job was not approved. Another call to the Manufacturer to be told the job was marked "completed' and they no part needed was requested nor denied.

Just DONT is all that I can say. Their track record for showing up for appointments is beyond horrible. Customer services is obsolete, it doesn't exist. They don't care about a thing. They miss appointments and they won't call and tell you nor will they call to reschedule. Once you call to reschedule they take no accountability and usually reschedule you 2 weeks out only not to show again. I am sick of it!!! Zero Stars!

We waited all day for a tech scheduled from 8 to 5. Called...just automated responses. Unacceptable! Not that you probably care, but will be reporting to BBB and adding to Yelp and Google Reviews! I see why this company has a 1 Star Review Record!

You can never get an actual person on the phone to aid you with any request. The agents you do get on the phone are on a whole other country and can’t actually solve anything. They give you a 9 hour time frame for which the service will be performed! That’s ridiculous! Then if one person calls out sick they don’t have backs up to take over their service calls you get rescheduled for another 9 hour window a week later most of the time. It’s took them over a month to come and look at my washer which was under warranty. Their customer service has gone completely downhill. I won’t be using them again.

Do NOT USE. It is very hard to call customer service and connect with a real person. I had to call in at least 4 times to their 800# and repairmen do not show up to scheduled appointments and you have to wait 10 days for a rescheduled appointment.

I bought a Frigidaire refrigerator from American Freight on 7/31/22, it continues to freeze every in the fridge part. I called Frigidaire for service and the agent set the appointment with A&E. First of all, my appointment was for today, 12/30/22, but yesterday when I wasn't home, I am getting phone calls on my cell phone first thing in the morning from the repair technician stating that he was at my front door and it was 12/29/22. What the! Not my appointment date. I called A&E and they had me for 2 days, I have knowledge of only one, which is today. I confirmed today's appointment and have been up since the crack of dawn so as not to miss the technician, stayed home all day. No show, no call!

Need a washer dryer repaired in Chesapeake, VA. Tech came 5 minutes until appointment (Wayne) and upon asking him to move his car to guest parking became very irate and then literally drove off. The company rescheduled without any conversation and no way to contact them. Messaging with Sears is no help. This company is complete **. WAYNE CAN GO ** HIMSELF.

Service guy came over and fixed refrigerator in 5 minutes and changed a part and then charged $456 and replaced a $20 part in that 5 minutes. It is hard to find people that you can trust to give you a fair price.

This is an ABSOLUTE NIGHTMARE!! They deserve negative stars. I have been through the wringer with your outsourced contractor for scheduling. You ARE NOT providing the service I paid for, at all. I have called this 800# over 5 times in less than 24 hours and have been different things each time regarding my appointment that was scheduled FOR TODAY!!!

Rip off and don't do anything. They came to fix my dryer 6 times and didn't fix it. It's still broken every time they send someone else with different issues. Terrible Company. I sent multiple email to LG/ Better Business Bureau/Consumer Affairs. I will keep writing bad reviews and complain until my issues is resolved.

I was an hour late for work and lost 4 hours that afternoon because they didn’t notify me about any of the times. I lost 5 hours of time and money because their lack of etiquette on customer service. I had to call A&E at 8:10am to find out the appointment time because they did not contact me when they said I would be notified. An automated attendant told me 1:58-3:28. I called and spoke with a customer service agent at 3:18 to find out when the tech would be out and with no notification it was rescheduled to 5-6:30pm. Later, I received a text at 3:47 stating I’ve been rescheduled to Nov. 23rd from 8-5. They can’t keep their times. This company does not call you; it’s only done my text messages. I would give them negative stars if possible. Lowe’s, any company that matter, needs to drop this repair service company. Do not let them be your repair service.

We made an appointment 3 weeks prior to the date. They said they would be there between 8-5pm; called at 1pm to say they weren’t coming. Made another appt for 3 weeks later, called at 11 and said they weren’t coming.

I bought a Kenmore Elite refrigerator at Lowes. We had to call for service in July and it took weeks for someone to come out. They told us they had to order parts and they would be back on September 9th. The part arrived on Sept. 8th. No one showed on September 9th. I called and was not able to speak with a real person. The recording kept saying our parts have been ordered.

They have scheduled two service calls for me and have not arrived to date. No communication from them. When you call & ask to speak to supervisor, they won’t give you one. They work with Frigidaire and they too are a nightmare.

Schedule a repair. They said they would be out between 8 a.m. and 5 p.m. At 4:45 the guy called to say he wasn't coming out today. I took a whole day off work to be told at 4:45 he wasn't coming. He said, "Well that's the way it goes. I'm not doing it today." I tried to call service number to complain and get automated service that I can't talk to a live person. Terrible way to do business.

Own a 8 year old LG refrigerator, icemaker and water dispenser stopped working. A&E was referred to me by LG. I was told the condenser fan for ice maker was broken and needed to be replaced for $754.48. I declined and paid $99.99 for service call. I removed back panel from freezer, removed fan. Used a power supply to test fan, which worked perfectly. As the freezer panel was open, I inspected all components, saw that the temperature sensor was charred and burnt. I assume it leaned against the coils and burned up during defrost cycle. Found the part number, and purchased a new sensor on Amazon for $10.24. Made in the USA. Installed new sensor, fridge now working fine. Beware of A&E.

My fridge was under warranty. They sent Billy B from A&E to fix my fridge. Note my fridge was down for a month before they decided to show up. Lost $700 worth of food. The next day the fridge broke again. He showed up 7 days later and said it needed a part. 3 weeks later another person shows up Jimmy. Billy never responded and lies all the time. Jimmy says I need to pay an additional $400 on top of the $500 I already paid. I kicked him out and he took the part with him. They are scammers. I am an engineer and know what he told me was a lie to make money. This company is a big scam.

Had them out here 3 times for the same issue with the same GE fridge. Purchased through Home Depot under warranty, and this is the company they refer to us as the best choice in my area. Technician was rude and has been unable to fix the issue after 3 visits, with each visit being 2-3 weeks apart. It’s been 3 months without a functional refrigerator, and he had the audacity to leave here yesterday without fixing the fridge and then closing the claim so I had to start the claim process with Home Depot all over again for the 4th time.

I own an LG refrigerator. LG referred A&E and set up an appointment for them to come inspect and repair. Our A&E service rep came and was very demeaning. He spoke down to my wife and I and acted as though he was very inconvenienced for coming to our house and servicing us. Three weeks later the refrigerator was broken again. Researching the problem, they charged us $700 for a chipboard/control board capacitor and now I see it on Amazon for $300 which did not fix the issue. On the second visit they said it was the compressor which caused the breakdown, so coincidentally, the chipboard broke down AND the compressor just two weeks after the 12 year life of the refrigerator. Beyond coincidence. Now they have declined giving a refund for the chipboard which did not solve the problem after saying TWICE that they would refund and send a carrier to pick up the chipboard. BUYER BEWARE.

This company is literally the worst company I have ever dealt with. They have had to come out 4 times, each time it’s something different. It’s been 1 1/2 months now with no ice. They keep changing what’s wrong and scamming Lowe's, and Lowe's allows it. They told me after coming out 3 times I’m entitled to a new fridge, but still hasn’t sent a new report to Lowe's even though they’ve told me 3 times they would. I called just now and they said their system is down. Lowe's is also at fault for letting this happen. I will never buy another appliance from Lowe's because of this. Stay far away from this company.

This company is a subsidiary of Sears Appliance Repair. Multiple reschedules, technician NO SHOW. Poor service repair and terrible customer service. I was forced to use this repair company through my Home Warranty Company (American Home Shield). They came out 2 weeks ago when my washer leaked and flooded my entire laundry room. They blocked out an entire day (8am - 5pm) to schedule to have me wait for a technician to come out to do the repair.

Received call weeks later telling me they want money upfront. I told them I had a service contract. I was told I would have to pay upfront. They took so long to get back to me. They did not care to me it about getting money upfront for service call and you pay for parts also and it up to you to get your money back from your company that told you they would repair your item no charge to you. I would not want this company never to service anything for me. Never will I deal with this company again

Have made two appointments with this company. No call no show. Didn't even bother to call us. Called the hotline and they said it was reported we were not home both times. Don't even bother with this company.

Purchased a GE front load from Home Depot in 2020 and purchased the extended warranty. The washer began to leak and called to set up a service appointment, which was easy and employee I spoke with was polite. And this is where it went downhill...Scheduled for a day two weeks from the call, which I thought was not too bad. The night before the appointment, only got an email stating need to reschedule. I then set up another appointment via online and on the morning of that service appointment "window", it got cancelled AGAIN!!! Third time's the charm but with this company... I doubt it.

First off our lawn mower broke down on June 4th, the guy came out one time, never listened to anything I had to say about what the lawn mower is doing, didn't get on it and ride it, even though I asked him to please listen to it while I drove it and then drive it for himself. Parts were ordered. They showed up on September 7th finally. This is the third time that we've had to have this lawn mower repaired in the 2 years that we have owned it. We have only put 97 hours on it and we own an acre and a half. It takes an hour and 45 minutes to mow it every time.

Purchased a GE Dishwasher from Lowe's and bought 3 year extended warranty. Timer on Dishwasher failed. Called Lowe's Extended warranty and they scheduled A&E Factory Repair services to come out to repair it. A&E technician arrived, took pictures of dishwasher label and ordered the timer for the dishwasher. He proceeded to say their next available service date was one week out. We scheduled it. He said that the part would be shipped to our house and be here when he came back one week away. Fast Forward a bit. The part arrived. Came from GE APPLIANCES. But the box looked big. So I opened the box to check. The Part Number on the Label of the box, did not match the part number on the packing invoice. The part they shipped... was a large plastic bin for a Refrigerator. Not a timer.

Just heard back for my ice maker debacle (trying to get someone to fix a broken ice maker that is under a 5 yr warranty). Bought at Lowe's, took out extended warranty. What a joke. Repair men did not fix the problem even after putting in a new part I waited three weeks to get (because of covid, the standard, I don't really want to do any work excuse). A&E Appliance Repair finally got back to me today to say..."Call Lowe's," (who had said, "Call warranty manufact.," who said, "Call A&E Appliance Repair.") NEVER BOTHER WITH WARRANTIES is the moral of this story and DO NOT BUY WHIRLPOOL.

I submitted a claim to my home warranty contract and they told me to use A&E Factory Service from Sears. It took almost 2 months for them to finally come out only to look. They ordered a new part which took another month for them to come out and install it. The oven still did not work. So after $388.00 we had to buy a new stove. In the mean time the microwave display stopped working. It took almost two more months having ordered the wrong part twice. It’s been since March and still no display on my microwave.

A&E Factory Service came to my home to diagnose my LG refrigerator for $99.00. After determining the compressor was at fault and covered under the LG warranty, they wanted $549.00 up front for labor before ordering the compressor. They could not provide a timeline for the arrival of the compressor. So I declined the repairs. Who charges labor upfront before a repair is made with a component that is covered under warranty. This company uses illegal tactics. Stay Away!

The guy's name is Jess. He refused to give me his last name. He came over, broke the valve in the back of my refrigerator, said that it was already broke. Told me that the part would not arrive until the 15th of August. He never showed up. Nor did the part. This company should be banned from business and not allowed to practice their services with the public.

If I could give a rating of less than zero I would. I was scheduled for repair service and given a time frame of 8 AM to 5 PM. I was provided a number to call for updates. And as the day progressed my time got moved further and further up until my last call which stated they would arrive between 3:45 and 5 PM. While I was still on that call a text message from them flashed at the top of my phone stating that my appointment was canceled. So I called the company and the young lady I spoke to advised me that because I had canceled the appointment there was nothing she could and she refused to believe that I had not canceled the appointment.

Dryer was making an awful noise. One tech came out. Said it was the rollers. He didn't have the right ones on his truck but had knock offs so installed them. After I explained I didn't pay the insurance for knock offs he refused to change them all as they weren't completely broken but very worn. One week later same thing. Unstacked them again as instructed. New tech came out RUDE as ever. Said he'd have to order parts. After waiting a month for back order part we were informed our case was closed due to hostile work environment. Worst company ever. Was happy I found another repair company that was absolutely amazing.

A E Factory Service was sent out to my house by Cinch Home Services. Refrigerator stopped working. Tech came out and declared evap fan and bimetal strip bad. Parts ordered. Different tech came to install parts. After tech installed parts and sitting in van, I noticed fan not working on refrigerator. I asked tech about fan and he stated fan would come on when refrigerator reached a certain temperature. Within 30 minutes of tech leaving the house, the refrigerator stopped working completely. A week later the same tech came out and stated the refrigerator needed a new wiring harness. The invoice I received showed the same fan and bimetal strip were ordered again but no wiring harness.

This was the worst experience I have ever had working with a company. I don't normally post reviews good or bad but his experience was so frustrating and left me feeling stiff armed, robbed and feeling like I had no rights. The initial service call communication was good and I knew they were coming between the hours of 8am and 5pm, so I waited around all day. Tech showed up at 4pm and by 4:15 told me that I needed some parts and they would get them ordered and have them shipped to my house. He would be able to come back on a date two weeks later. "Please sign here to confirm that this will work for you." So I did. Here to find out that by signing it also included the cost for the service $588 just in labor. The parts were covered by the warranty. The Tech showed up for the repair and was done in an hour and half so I was billed $588 in labor for an hour and half of work. This left me feeling robbed.

KEEP AWAY FROM THIS SCAMMING COMPANY! My worst experience with a repair service. I don't know why Lowe's would use the company. Very unprofessional and lazy technician. So lazy, he parked his company van on my new concrete driveway to avoid walking an extra 15 feet. The van left a puddle of oil (10 inches in diameter) and oil drops down to the street. He replaced a refrigerator seal and the final product looks worse than before. The refrigerator still makes the same grinding sound which was the reason for the service. I called the company and felt as if I were speaking to some overseas scammers. They transfer me to a self-proclaimed "supervisor" who reads from a script.

Our dishwasher wouldn't heat dry any longer. It was still under our extended warranty through A&E so we called and had a "technician" come check it out. He was on his phone trying to diagnose the issue, as these "techs" don't seem to know anything about appliance repair. They use the internet or some kind of app or program to learn to diagnose and repair things.

This is my second experience with this company and their slipshod services. It pretty much echoes the first, just different appliance. One to two weeks to get the technician out. They have to order parts. Another two weeks for them to return to install. So, I had the experience of no refrigerator for 3 weeks, now am on one month and counting for my washer. Each time they had parts shipped to my home, both times not given any means of tracking said parts, so in the case of the washer, had two parts to be ordered, tech to return in one week to install.