A&E Factory Service Reviews

This is the second time A&E tech no show. This would not have happen if the wrong part was ship to me for repair. Ever since then the serviced has suck and the customer service is the worst I have ever experience. My washer has been broken for 3 and 1/2 weeks, finally hired a local person and got it fixed. Had to pay a&e 85.00 for first service call, paid 80.00 to get repaired and spent around 75.00 at the laundry mat. Makes sense to have a home warranty which also has the worst customer service. Nobody cares.

Refrigerator has been out for 3 weeks. They sent inexperienced tech to fix. Ordered wrong part. Took a week. Different tech the next week diagnosed actual problem and ordered right part. Took another week. Inexperienced guy came back and dropped screw on control board, shorting it out. Now waiting for new board. Avoid these people.

Completely unable to set up and order parts. Parts are at my house but they say they're still shipping. My wife took off a day that they scheduled and they never showed up.. Second call to set up a repair....waiting another week. Horrible access to a human to try and straighten it out. You become at the mercy of ignorant and useless phone trolls. Don't use this service if you can avoid it.

Horrible service, 5 no show appointments, Shane technician won't come on Saturday because he told me he gets drunk every Friday night. Said he only repairman on Cape Cod. They do what he tells them. He should be fired for telling a customer that. He called once and asked if dryer drum delivered, I said, "You never mentioned a drum." I asked if he was still coming to fix the washer and he said, "I can't answer any questions until I talk to my supervisor," and hung up. I was outraged, I called another number and told lady what happened, all I got was lip service. That was 3 missed appointments ago. They have no intention of fixing washing machine.

Do not I say do not use them for anything. Our refrigerator has been out over 3 weeks. Their repairperson came out, accessed the problem and order 2 parts. One came straight away. The second one didn’t make. For reappointment on the 20th. Info not updated to us and now says second item "cancelled". Why? I can’t imagine. Can’t seem to communicate with anyone who knows anything or can do anything about it. We are caught in the abyss and our fridge stands empty. We also gave $280 deposit. Hmmmm.

This company is a joke. Never consider them for any kind of service you need. The technician was extremely rude and unprofessional. He called me on the phone asking what was the problem with my unit. I told him it blows warm air and needs servicing. He said he will be at my house in 30 minutes. I went to use the bathroom and in less than 10 minutes he showed up at my door. Obviously he wasn’t 30 minutes away. I used the bathroom very quick and ran to open the door for him but he decided to close my ticket and leave because it took me one full minute to open the door for him. I asked him to come in and he said he rang the doorbell twice and since I took more than a minute to open the door, he cancelled my ticket and decided to leave. I told him, "I am home and you are on my property so let’s get this job done." He said no. I took a video of him and his van before he took off.

Dryer was making loud noise and not working properly. 1st appt - of couse it worked ok when tech was here. He said because I couldn't re-create the problem while he was here he couldn't do anything. I asked him to take it apart and look at it anyway. He said everything looked fine. He said if it happened again to videotape it so they could hear the sound it was making.

This is the absolute worst. Management. My long-awaited repair appointment was abruptly and rudely cancelled in late afternoon TWICE with no explanation why when l asked. No apologies either. I had set aside those 2 dates from my very busy life to be home. With that said, my technician was excellent.

Kenmore Elite refrigerator compressor went out. Sears referred us to A&E appliance repair based out of Colo Spgs, CO. It took a few weeks to get parts ordered. No problem there. We had 2 appointments with a no call - no show technician because "they thought that one of the parts was still missing". After multiple calls and effort on our part, we finally got an appointment. The incompetent technician was not prepared and had to leave our house multiple times to get different "parts". After 4 plus hours at our house he became extremely frustrated and told us that he burned a hole in the bottom of our refrigerator and it was ruined. He gathered his tools and left. Leaving the old compressor on the floor of our kitchen.

I have never had worst service in my entire life. I had an appointment with A&E Factory Service on Wednesday, August 7th. On Thursday August 1st I got a text stating they had technicians in our area and available on Friday, August 2nd. We agreed to the earlier date and took off work Friday August 2nd. After waiting ALL day for a tech, they no showed and then sent a text that our original August 7th appointment is still on. I take off work AGAIN today (August 7th). Get an updated text mid day stating our technician is 3 stops away and should arrive between 2:15-3:36. Again they no showed. Approximately 6pm I received a text stating my appointment has been rescheduled to August 14th.

A&E Factory Service is terrible! After 4 visits for assessment/repair for my dishwasher, with an arrival time of "Between 8-12", I have had it! Repairman was a no show today! I had been getting updates by text of the appointment being made and confirmation. At 12:30 I called A&E to find out how long until the repairman would be here only to find out it was cancelled. I am a reasonable person. Had any communication FROM A&E indicated it was cancelled, I would be way less irritated.

A&E Factory Service are a rip-off. I have a Sears Home Warranty for all my appliances. My washing machine was not rinsing out the water. I called Sears and they sent me a repair tech. from A&E Factory Service. He was not able to determine what the problem was. My washer sat there for 5 months. I kept call Sears and I got the run around responses. Sears tried to talk the A&E Factory Service's number and they were not able to communicate with them. A&E never made the repairs and just fell off the planet. This company has the worst individuals representing them. Poor attitude and no knowledge of the appliances. Don't trust them!

My GE washer hasn't worked right since March when it was purchased new. I called GE and they scheduled service. A&E keeps rescheduling my appointments the day of halfway through day after I have taken off work. You get no reason explanation or point of contact. The problem is you can't communicate with them. It's automated. The number provided says you can talk to team member which is a lie.

I have a warranty company that I work with that seems to collaborate with Sears which uses A&E Factory. I want a report that they are the worst company I've ever used and they do only rely on computer and they never make their appointments and they change the dates and times of their appointments constantly. I wonder how they stay in business except that they're in demand so these warranty companies use them because they promise to go and help.

On June 13, I submitted a service request to my home warranty company to report a non-working ice maker. A&E was assigned to my request and an appointment was set up for June 21. On June 19 I got a call from the Chicago area (I'm in TN) asking about model number and serial number of my fridge. After speaking to them I was given a new appointment of June 28. Parts arrived 6/24 and on 6/28, NO ONE SHOWED UP even after I verified I was on the schedule for that day. Was expecting a call from A&E on the next business day to explain why they didn't show up; but no call was received. After filing a company to warranty company, a new appointment was set up for 7/5.

This review is for my dishwasher. Ed came over on 6/19 to diagnose problem and order the necessary parts. Parts came and he was back again on 6/25. He couldn’t install one of the parts because he couldn’t shut off valve under sink. Not his fault. I had a follow-up appointment on 6/28 which he did show up but left since I apparently did not hear the doorbell or was indisposed. My car was in the driveway!!! I confirmed the appointment!!! He could have called or given me an extra few minutes. I’m so upset because this is not my first negative experience with this company. Last time I had to wait weeks for my washer/dryer to be repaired and it never was.

A & E Factory Services was the contractor designated for our refrigerator repair through American Home Shield. We were assigned a repair window of June 26 1-5 pm. Our technician called twice between 10:20 and 10:50 am. We were not available during that time as it was not during the scheduled window. It is currently June 26 11:43 am (still not my repair window), and I am getting the run around from the technician, from A&E, and from Sears. People cannot be expected to reschedule their lives on multiple days when the technician just shows up whenever he wants instead of within the window. How is it possible that there is no available appointment today between 1-5 when my appointment should still be available.

I had A&E fix my dryer. The cost was ridiculous, a five minutes part replacement cost me almost $400. They got me with a bait and switch over the phone by saying the trip charge of 179 would most likely cover the cost of the repair. They would have gotten no stars if possible. The technician was helpless, he even said they don't have a place to call when they need help in the field. If they get into an accident they are on their own to deal with it. Sounds like this company is ripe for a class action lawsuit and a labor law violations review.

Run, run, run. This company has less than 2 stars on google and less than 2 on BBB website reviews. They will not show up on time, lie that there must have been a glitch in the appointment scheduling, change appts without ever telling you...on and on. The worst part..and why they have terrible reviews yet are still in business?...They are the ONLY factory service for Sears and Frigidaire in many areas..so they could give a crap less.

My A&E technician is the greatest service repair guy I ever met!!! I live in Franklin, Va. Let me give him a shout out!!! BRAVO KEMONTI N!!! What the majority of people need to realize, it IS NOT THE REPAIR TECH!!! It is THE PIECE OF CRAP APPLIANCE YOU BOUGHT FROM LOWE'S, HOME DEPOT, ETC!!! The major appliance companies are having their products made in Mexico, Vietnam, you name it!!! I never saw so many bad reviews as on this site!!!

April 28th paid $100 for a service call to fix my dryer. A part was order that day. Yesterday May 31st was my appointment to install the part. I called yesterday to confirm they were still coming and I was told it was still on and that they would be there between 8am - 5pm and they never showed. No call. No text. No email.

Horrible company. Took $600 from me before they would order parts. Only two of the three parts were delivered so they canceled it. Spent last 5 months trying to get my money back. Frank, the service guy from Menomonie, WI will not return calls or give me his boss' number. You can't talk to someone from the company.

Absolutely worst customer service I've ever experienced. The technicians are great. Outside of that, you can't speak to anyone, ever! I've paid for my parts, got them both within 5 days. One part was shattered at delivery. I've been trying for another 2 months for the part after ordering 3 times on the "chat". No communication, but it finally arrived. Made an appointment, online of course, because you can't speak with anyone. Went on the site, entered my order number and info and they don't recognize it. Guess I'll still be waiting. Horrible company.

Paid them over $600 to fix my refrigerator, after waiting 6 weeks for the technician he put in a couple of parts which did not fix the problem. Still not working. Very sad service. Customer service representative was very nice on the phone, but that's all I can say positive about this company.

Why am I sitting and waiting still? My appointment was scheduled for 7:25 am-8:30 am this morning. It is now 9:53 am. Time is money and right now it's flying out of the window. Choice Warranty you've got to do better.

My home warranty assigned this company to us because our large range side of our stove blew!! We really needed it… we’re a homeschool family with 9 kids. Number 10 on the way and we were making it work using the small side of the Stove and oven…We contacted the company in March.. the guy came, told us the issue.. and rescheduled us the following Friday.. the next day or so… I received with. Text notifications or an automated voicemail saying my schedule appointment was canceled. Then I received a VM saying a part was ordered, there’s nothing worse to be done. Once the part arrive tech will reach out. Jump to April… no updates on part. I called the tech nothing.

I have a home warranty with Choice Home Warranty. My AC went out on 4/27/2024. The repair was assigned to A&E Sears Home Service. The earliest at technician could come out was 5/6/2024. When he arrived he was here less than 40 minutes and diagnosed my problem as a loose valve cap connecting the refridgerant set to the compressor and I am about 1 lb low on Freon without doing any pressure check for any other leaks or exactly how low the refrigeration level is. Because it was diagnosed as a valve cap issue Choice Home Warranty will not cover the repair or to have the refrigerant replaced. I had an independent AC check the system earlier and he said the refrigerant level was too low to check for leaks and the system need to be pressurized to check for any real leaks. He did not charge me a service call and would not recommend putting Freon into the AC unless the system had been properly diagnosed. I have him coming back later today to do a REAL diagnostic check of my AC system. I will never allow a A&E Sears technician need any thing in my house again that needs repair. I also plan to cancel my home warranty with Choice Home Warranty when all of this is settled.

We needed our JennAir oven repaired as it was not heating properly. Our Homeowner’s Insurance sent A&E (Sears) to diagnose. On April 10, the serviceman put in an order for a new control board and said he would be back on April 22. No one showed up on the 22nd. So, my husband called and emailed, but we never heard back. On April 24, he got a text saying we missed our appointment. As he was reading that text, he got a text saying they were coming out that day. More phone calls and emails. We finally were rescheduled for today (May 2nd) and the serviceman showed up to put the control board in. He got the part in and said he was going to lunch as I thanked him for coming.

I purchased an extended warranty for my dishwasher, unfortunately Assurant Insurance uses A&E service, Simply put 9 days taken off work and still my dishwasher does not work. What annoys me the most is not the failed attempts to fix but the 3 NO show appointments. All three no shows came with a phone call that last between 25 minutes to over an hour. End result I just bought a new dishwasher. Shame on Assurant Insurance as they were no help but took my money for this warranty. Shame on A&E for the three no shows and all the Lies for the no shows.

Apparently A&E took over Sears Warranty repair. The repairpersons seem competent but the business as a whole is awful. Took 6 months to repair our refrigerator and it’s not totally repaired. We should have gotten a replacement since they could no longer get one part, but didn’t and the “manager” never contacted us. Getting a hold of an actual person to speak to is almost impossible and their answering service leads to frustrating, circular responses with no option to speak to a person. Cancelled the warranty.