ADT Reviews

My system stopped working for about a year. I continued, not knowing that, to pay them for about 8 months more. I called ADT in April 2025 to cancel subscription. The man on phone argued for about half hour, initially refusing to cancel and trying to upsell me. Finally he agreed. Following month, I get billed for an upsell and account was not cancelled. I called ADT back, furious and spoke to a woman. She looked at all notes and phone logs and confirmed I had indeed demanded to cancel and never agreed to an upsell on a broken system. She told me she would zero out the account and close it.

In June 2026 to avoid a cancellation fee on my account I agreed to move ADT with me to my new address. They said they would need to cancel my old contract, but due to signing a new one the cancellation fee would be waived. After the new system was installed I received an email notifying me that the amount I would have paid for cancelling was due. I called to inquire about this and ADT once again reassured me that I would not have to pay the fee, they said the system would realize the issue and cancel the transaction on its own. Yet, the following weekend on 7/8 the requested $492.46 was charged to my account. I requested my first refund on 7/9 and was told it would take 7-10 days. After the 10th day I was concerned, but sure there must have been a hiccup in the system and continued to wait for my refund.

Worst security company to do business with. Their contracts are not well explained and trap you into longterm deals that are near impossible to get out of. ADT also doesn't service equipment and/or it is difficult to get service; 3rd parties sometimes are there but again, hard to find.

If you want their services you are probably happy but just TRY to cancel with these fraudsters. I am well beyond my 3 year contract and have been trying to cancel of 6 months. I have called in several times and waited HOURS getting shuffled around to cancel then am mysteriously disconnected - how convenient! I have disputed the charges on card several times telling them I have canceled. I returned the billing statement with a note to cancel immediately and stop sending me bills. Now they finally got ahold of my wife and threatened to send her to collections if we don't pay. Our nickname for them is the Herpes company - once you get them you will never get rid of them.

We have been loyal customers for 5 years now. At first, ADT was great and treated us well. We switched internet providers, and that's when it fell apart. Our system wouldn't connect to the new internet providers. ADT told us how to "fix" it and said if it didn't work, to let them know, and a tech would come out. I called them, and no tech came. I called to cancel and they stated "you are under contract and breaking the contract would cost you $500.00." Our equipment was paid off and no contract was signed. I called again, no tech, no canceled service, still charged $80.00 a month. This has become a problem at this point. I called yesterday, "you have to call back tomorrow because we have no one in that department."

I had ADT before and there were ADT sensors on my windows. We also kept having people come to the door at all hours. One guy came at 10 o'clock at night holding a Target bag. My mom was gonna open the door, but I caught him. It was some weirdo guy. People had knocked on the door, but ever since we got ADT and they see the sign and the cameras, not one person has come to the door for soliciting. They avoid our house completely, which I love. They don't even knock on the door anymore. If they do come, they're out of camera range, and then I know that they're not legit.

We were old clients from a long time ago, but we have a new contract that has been with us for six months. Getting in contact with the representative, the sales, and installation were all very easy. The installer was amazing and he was very knowledgeable and helpful. For my brother, whom I referred based from my experience, it was a little bit harder case. It looked like he was busy getting phone calls all the time. But he is okay now.

My dad already had an alarm system in his house, but it hadn't been activated, but when someone opened the door, it kept going off. When he got sick, and was hospitalized, it was broken into twice. When he passed away, I wanted to put cameras there ‘cause I live in a different state and I wanted to make sure I had control over what was going on there, so I called ADT. I didn’t know it was gonna cost $4000, but it’s what I had to do. I like that when something is going on, the thing just buzzes like I was just around the corner, and I can even talk through the cameras. I wish I had gotten ADT when my father was sick, then I would’ve known he wasn’t doing well, and I could’ve been on top of it.

ADT has been good. Irwin is the one that I'm used to seeing come out. He's been excellent. Very accommodating, very understanding, what the needs were and all.

Have ADT in 1st home. This for #2 home. Never told "dog must be contained". Not by Sales rep or prior installer. 1st time dog was fine. Sales rep played with dog. No rules. TOTAL BLINDSIDED. CANCELED!!

We needed a company that did both fire and burglary, and ADT was one of the few companies that did it. The installation took only an hour. They are expensive but satisfactory.

The other day, when I thought I had locked the door and the alarm was on, a person that was painting went in and the door wasn't shut tight. ADT called, and they straightened it out. Also most of the time, I turn the alarm off as soon as I get up. But one morning, I forgot. I went out to feed the birds and the alarm went off, so I ran over to turn it off. ADT called me and I said, "Well, at least we know it's working." Customer service is excellent. I am very pleased with ADT.

ADT is a good service. I’ve been with them for many years. It’s not difficult communicating with them. The system is something that everybody needs. If I got the system set and anybody comes to the door, it will take a picture of them. I can look at my phone and see who it is. If there's something happening, I can see it on my phone. There’s nothing better.

I don’t live in the house where the system is. With ADT, I am always able to check the door cam, unarm the alarm, and let my kids and friends come down there. It’s been very good. I’m satisfied 100% with my equipment. The installers did what they needed to do and gave me instruction. One time, the alarm went off because one of the bedroom windows was faulty. The lady I talked to was amazing. She talked to me through fixing it and taking it off. We changed the battery. She knew exactly what she was doing.

I've been with ADT for a number of years and I'm very satisfied with their service. It was very pleasant and successful. On a few times I've had problems, they've been resolved quickly. I couldn't ask for better service. Their system is very simple to use, and we feel very secure. ADT is an efficient company and I'd recommend them to anyone.

I had ADT for almost a year and it has been good. Installing the system was fantastic. It works perfectly and is easy to operate.

We've had ADT for over 20 years. It's been a very good experience. When I've called with concerns, they've taken care of it. They've always helped to keep our monitoring fees very reasonable. Everything's always been a very positive experience with them.

ADT has very well-mannered and patient customer service representatives who know how to deal with us seniors. The rep directed me and let me know everything that was going on and how to get my system installed. She set up with a representative to come out to do the setting up. The tech was very friendly. But there was some misguided information that I wasn't aware of with the installation and the way it was set up.

I was with Protection 1, and then ADT bought them out. And ADT seems to be responsive whenever I need something. And occasionally, when I’ve had to call the 800 number, they seemed to be informative and took care of me. I find them a little expensive, but everything’s getting crazy right now anyway. So, I don’t like the price that keeps going up like everything. It’s 150, 160 bucks every three months, and it’s not cheap anymore. That would be my only complaint. But other than that, they do a pretty good job.

We got ADT because my father-in-law has Alzheimer's and dementia, and we’re always concerned about him opening doors at odd hours of the night to step outside, and we needed to keep him safe. That was one of our biggest selling points. For the most part, it works fairly well until the batteries need to be changed out. Sometimes resetting the system doesn't reset it completely like it should. When I remove the batteries, and I don't wait long enough, the system keeps showing an error. That's the only complaint I have. I like that when a door or window is open, it notifies me, so I know what to look for and figure out what's happening at the moment. I definitely feel good for myself and my wife because we have peace of mind. We live in a safe neighborhood, and having ADT on top of that doubles the complement of safety.

I was a truck driver and was gone a lot, so I wanted security for my wife. ADT was basically the only security company where I live in Tennessee. I’ve had them since 2007. I called them, and they set up an appointment to come to the house to talk to me about it. There were always friendly. A technician came in and drilled and put everything in. He did a fantastic job and cleaned up. Later, they had to put in a new motherboard at no charge because it was an upgrade.

The ADT setup was very good. One of the neighbors recommended the company, and we did our research on it. It seemed to be a pretty obvious choice for a security system since we’re able to have recordings. When we needed to reset our cameras, the woman that we talked to was very helpful.

We’ve actually had ADT for years now, and I’m still with them. They’re very good at what they do, and whenever I call, they answer the phone and try to assist me right then if they can. If not, they do their best to accommodate me. I have set the alarm off a few times, and I like the response time. It’s always right on time for me.

We chose ADT because that was what my parents had, and we have an excellent experience with them so far. Having it gives us a sense of security.

It's not complicated to use ADT. I don’t use all of the functions that the system has, but it’s been good. I don’t have any problems with them. I had the battery go out once. I called them and told them what was going on. I had to pay for the battery, and they sent it. My daughter came over and put the battery in for me. It’s been running since then. I feel safe having the alarm, knowing that if I leave my house and I’m gonna be gone for a while, I’ll come home and it’s safe for me to enter my house. To me, that is good, that you don’t have to worry about someone being in your house.

ADT has the cheapest and the best service for me, and as far as security, I feel very secure with it. I’ve been protected for at least three years, and my experience with them has been perfect. My favorite feature is the remote access, and I’ve had no trouble using it. Their representatives made me feel like I was important and that I mattered, and they fixed my problem.

ADT gives us security. We signed up with them in 2008 because our house was broken into. My experience with them has been great. Talking to their customer service representatives is very easy. I have no issues.

When the ADT installer came, I was confused with some of the things he installed into the system. As far as the zones of my home, they're off. So, when I called ADT to verify certain zones that went off on alarm, they were all backwards. I’m not even sure if I have battery backup. They said it's all included in the system, but it doesn’t seem right ‘cause when the power goes out, that goes out, so it leaves my system dead in the water. The thing I’m most disappointed about is the camera system ADT gave me sucks because every time someone comes to my door, it takes forever for my sensor alarm to kick in. By that time, that person has walked away, and I never got a chance to talk to him, so that bites big time. And when I called to ask how to avoid that or how to correct it, their answers didn't help at all.

I’ve been with ADT for six months, I chose it because of its brand name, and the service has been great. Customer support has been good, I'd give them a thumbs up. When the alarm goes off, they call and ask me for my name and passcode to confirm that it's me. And they've sent out officers in the past when the alarm went off, so kudos to them on that too.

I have been with ADT for about a year now. I was with another security company and they were horrible. The other company has better equipment than ADT, but it doesn't work half the time. So what’s the sense of having a better-looking equipment or equipment that supposedly has better features, but doesn't work half the time? ADT is reliable. Google monitors is my favorite feature.

When I first moved in to my house, an ADT rep came to the door and offered to install the security system. Afterwards, they came to install the cameras and stuff. They were on time and left when they finished. I would rate their system a 10 since it’s pretty good. I like the cameras most. Their customer service has been really good every single time. I would recommend my friends to get it since it's a great system.

I've been with ADT for almost 40 years and they've never given me a reason to leave. I've never had to use it, but I'm hoping that if something were to happen, they would make sure the police got here promptly if I needed them. Years ago, it went off accidentally and the police did come. ADT let us know that if we had more than a certain number of false calls, we had to pay for them. But in general, it's been good. I love the system.

I've been with ADT for over a year and I had a good experience with them. The installer was great. I'm older and I'm not used to all this technical stuff, but he helped me through it. The system is easy to use. I feel safe and secure having ADT.

I’ve been with ADT going on 11 years. I have two services with them, and I have mixed emotions. One service works pretty well, while the other doesn’t work well at all. In Prince George’s County, it works very, very well for me. But in Suffolk, I’ve had to go round and round with them. They’ve worked out a solution to keep me quiet, but I haven’t forgotten what I went through in the first five years. Overall, I’ve gotten respectful and professional customer care, and their response to my concerns were high quality. I haven’t met anyone who was not knowledgeable, professional, and concerned.

We’re happy with ADT. And we ended up with them because the company we were with was taken over by ADT. So, ADT just upgraded our equipment, and we have no problem with our service with them. If we’ve called because something has gone out, like a battery, then they’ve always helped us figure that out. They’ve always been helpful when we’ve called. And their price is fine. It’s comparable to the other systems that I’ve had.

I just bought my house in May. Even though security system was already there with Xfinity, I still went with ADT for security. It was really easy contacting their reps. I just picked up the phone, called, and they answered and got right on it. They were even able to tell me what third party I was with which is very important because a lot of these companies are contracting out and you don’t know who you’re contracting to. ADT seems to know who they’re contracting out to which is very important as well.

My review would have been higher if I didn’t get harassed by ADT’s Customer Service when cancelling my service. I originally got ADT when I bought my home and I was offered free installation & a discount on the equipment, however when I looked at what I was paying for, the installation was not free and the equipment was not free. They even told me my monthly bill would be 1 thing & they started charging my monthly bill at a different rate. The Customer Service is terrible when cancelling as they harass you and talk crap on other providers! Terrible business practices, the camera footage sucks, and the recording time sucks! Never will I ever use them again!!

After over 20 years with this company, I was shocked by the way I was treated. The cancellation process is a nightmare—despite following all the steps, I was still charged for services after canceling. When I spoke with a supervisor to resolve the issue, they lied and claimed my refund had been processed, which was completely false. After two decades of loyalty, receiving this kind of dismissive and dishonest treatment is completely unacceptable.

My mom is on a fixed income, was receiving subpar service in the first place from ADT, for them to turn around and charge her almost $300 two months in a row. You guys need to do better, you all just as bad as any other criminal. Then, had the nerve to FINALLY submit ONE of the payments, attached to a letter stating, "Dear Valued Customer," what a joke. There was absolutely zero value exhibited here. Do not allow them to play with your loved ones!!

I spent hours on the phone with ADT account management to resolve billing issues and upgrading equipment. I was passed from department to department multiple times and had to repeat my story everything. I spent nearly two hours on the phone with them the last two days with no resolution. I cancelled my service... and was eligible for free upgrade equipment. It was not worth the trouble to me to support their poor service. I recommend staying away from this company.

In May 2025 my dog got out and set off the alarm. ADT called me and I told them it was a false alarm, and that they should not send the police. They agreed. Later, I got a bill from the police. I called ADT and they found my record and said that this was their mistake and I should pay the bill and ADT would reimburse me. I paid the police bill, but when I asked for reimbursement, they refused. They said that I told them to call the police even though their own report said that I didn't. Very dishonest.

Do not deal with this company. We needed to have a sensor replaced on our existing garage door alarm. When the technician arrived he informed us that he could not replace the sensor as it was an older system and that we needed to replace the whole system. I was not home at the time and my wife simply said ok. Well the new system system was $4,000, is very complex to operate and the glass shatter alarm has never worked properly. If you try to call for help you get outsourced to the eastern hemisphere to a person who speaks very poor English. Bottom line I was talked into buying something I did not need and has never worked properly. My advice Don't ever buy this product because it gets zero stars.

Run as fast as you can away from this company. After promising free installation to transfer our contract when we moved, 1,500 later and more surprise charges, I am paying the cancellation fee rather than give them any more business. They are also continuing to charge me for my old address as well. It's been a nightmare and when you try to explain things they talk over you so you cannot explain the issue. I have had promises made, case number galore and I am done. They use to be the best around but greed has infected them too. Never again.

ATD isn’t worth the money. All they do is call 911 for you. We had them for 3 years bc they wouldn’t let us break our contract and they never fixed our alarm system. Contract is finally expired and they’re still charging us monthly. Every time I call to cancel they say they have no record of my account. I’ve been trying to cancel for four months now. I feel like this is crooked. I wouldn’t recommend this company to anyone.

I already have several cameras installed and wanted to add to my current system. I am not interested in a subscription plan, only in finding a source to purchase cameras that will work with my current system.

This company just milks its customers to spend more on equipment that does not work. When you call for customer service you speak with AI and it will not transfer you to a live agent. The live agents are just as useless as AI. As soon as my contract is over I will never sign with them again. Go somewhere else.

The police button was accidentally hit on the system twice. After speaking to the company on the phone and saying it was a false alarm, the police still came out and I got billed. Also, I was promised a lifetime loyalty rate of $20 a month however the price went up. When I have tried to cancel, the company tries to Bill me $1,000 to purchase the equipment. They are a total scam.

“Misleading Sales, Broken Promises, and Useless Monitoring”. I’ve been an ADT customer for almost 5 years. When a salesman named Ben came to sign us up, he told us we were only under contract for the equipment, not the monitoring service. He said if we paid off the equipment, we could cancel without any fees. That was false.

ADT has been around for 100 years and I figured they're a good company. They're reliable, dependable, and one of the best services you can get. I will go ahead and recommend them to a friend because I would want them to have one of the best.

ADT did a good job installing the system. They have handled the things exactly the way they should have handled it. They smartly combined resources with Google Home. My doorbell camera that I can operate through Google Home or ADT is fine. But they didn’t explain that Nest camera and Google Home don’t communicate with each other. Since ADT is a monitoring company, they need to understand the difference between alarm system service and providing alarm with 24/7 monitoring. On a homeowner’s insurance application, it talks about whether or not you have an alarm system. It’s not a representation, but a warranty. If you state that you have a system that is being monitored 24 hours, and you have the system but it isn’t being monitored, you can void your coverage.

ADT reached out after my review and worked with me to resolve the $13 collection. They retracted it from collections. I appreciate their willingness to listen and make things right after more than 20 years as a customer.

And I've used ADT a couple of times in the past. And my insurance company had a deal with them, that's why I jumped on them.

I’ve received excellent service from ADT. We've been with them since May and it’s been good. The gentleman that did the installation went through the package and showed me where I could see all the tutorial videos on the panel.

ADT is very prompt, courteous, professional, and responsive. I like how the system gives me comfort and peace of mind. We did have a motion sensor that I never really cared much for and the battery died on it. It tripped and we were sitting here in the house without anything armed. While I was trying to get the panel cut off, the phone rang and someone from ADT talked me through how to get that thing down, get the battery out, and get it canceled off the panel, which was a great help because it was making a terrible racket. My experience has been very positive and I've got no complaints.

ADT falsely renewed a contract and continued charging us monthly for a year despite us cancelling and calling back to confirm. I have been on a call for over 3 hours, transferred 10 times having to tell the story over and over. They will renew and charge without you knowing. I was a customer for over 17 years and the tenants in our property have it. I am going to support them changing given the absurd process I had to go through to get the money that is due to me.

I had an interaction with a young man who instructed me on how to take the battery out, but I don’t know how to do it, and things got frustrating. Generally, they send a technician out. Eventually, we got through it, had a big laugh in the end, and finally got the issue solved.

I had ADT in my other house. It was fine. They did a reinstall from my other home. The installers were great. They knew what they were doing. They installed it, and explained everything. I've always had a good response if I needed them.

I’ve been with ADT for eight years. Well, we had a lot of problems when we sold our house and moved to this house. It was about the double bill. We got a $2,000 bill because we terminated our service, which we didn’t terminate. But they rectified it.

I've had ADT for at least 10 years. When I built my house, they had advertisements in the subdivision. The install was easy and simple. I updated to the Nest cameras, too. I have no issue getting through when I call and customer service has been excellent. It's a great experience.

I've had ADT for about three months now. My father-in-law has it, and my mom had it at their house before she passed. It just seems like a better plan. And they helped me with my homeowners insurance.

I have been with ADT for a little over a year. I heard about them from my cousin and decided to go with them for convenience. Their sales representatives are easygoing. They solve my problems and answer all my questions.

I have been with ADT for around 50 years, and my customer experience with them has been nothing but excellent. They did what they said they were going to do and did it in a timely manner. They arrived on time and cleaned up the mess when they finished.

We’ve had nothing but success with ADT. Whenever we’ve had an issue with an alarm going off, such as a false alarm or something that wasn’t an emergency, their customer service team was quick to help us out. They were very helpful. I’ve been with ADT for about three years and have been very satisfied with the products I received from them.

I am enjoying ADT except the billing. I paid for every three months, February to April and May to July. We have just entered August, but they say that I owe something. Initially they told us that it’s going to be $63 per month, but I end up paying $67. I felt disappointed. I tried to contact ADT, but he’s not picking up my calls again. When I had an issue concerning the bills, he did not respond nor call. Everything else is good

ADT has been around forever. When the salesman came to our door, we realized that it would be a good idea. We’re getting up there in age and we travel more. We’re not always home, so it would be a good idea to have something protecting our home.

We’ve had the ADT system redone completely recently. We replaced all our windows with hurricane-proof windows. They went to a wireless connection and it works very well. I’m very happy with it. The technicians were terrific. They’re very polite and extremely helpful.

We've seen ADT advertised and just asked around. Some people that had them were satisfied with them. I've been satisfied with their equipment and the service. If I have a problem, just call them up, and they're taking care of it. The camera used to go out every once in a while, but they fixed it with no issues. It takes a little while, but eventually they call you back.

I had ADT years ago, and then switched to another company. And that company really let me down. We had a robbery, and the footage was not recorded. And they told me I had to get a subpoena to get the recording to look at the video. And I thought that was absolutely crazy. I couldn’t understand why it didn't record.

I’ve known about ADT for 15 years. I got the sensors on the windows and doors and I feel very secure. Interacting with the representatives has been positive. It's a very good company.

I have been using ADT for decades, and it has been very simple to use. There have been no issues with it. I like that it alerts you when somebody comes and goes in and out the door. It makes me feel confident, and it keeps me able to sleep at night.

We have ADT for our peace of mind. While we’ve been with them for years, we don’t use the alarm or anything hardly. We just kind of like the idea that we can lock our door and stuff like that. The only issue we’ve had is that our doorbell doesn’t work.

One area for improvement is that they should be more willing to send out a technician when something needs to be replaced, as opposed to just sending the equipment and expecting me to install it. When a battery had to be replaced, they talked me through it over the phone, but it took a while because I don’t know what the hell I’m doing.

I’m satisfied with ADT service. Whenever I call, they service me and walk me through whatever I don’t understand. My system is great. It works for me. The customer service is on point. I have no problems with my billing.

We initially got an ADT system that gave me trouble from the get-go. I told them that I wanted another system, so I finally got a system I am okay with. ADT is working fine with me and I am satisfied with it.

ADT technicians are always very polite and nice when they come out. They usually get everything done right the first time. If not, they return and finish whatever is going on. Sometimes, I experience camera outages, but I can usually fix them easily. The doorbell is a bit more intricate, but I’m generally able to fix that as well. However, due to the heat in this area, the doorbell sometimes needs to be replaced. When that happens, they’ve been able to come out and take care of it.

ADT came to my door, which led me to use them. And my overall experience with them has been good. Because where we have the alarm, it’s rural, and I have set it off by accident, and their response time was pretty good. I would just like to have a lower monthly price.

I’ve had ADT for not even a year yet, and I heard about it through my Realtor. I’m content with them. The app is nice. And they’re receptive and quick to help if there’s an issue with my devices. And their price is also fair. I just had a camera that broke, and they came and replaced it.

I just moved here from California last year, and I had an ADT system back there for 30 years. So, I just decided to get one here in my new home in Avon.

We've had ADT service here in this house for around 45 years now. Their customer service has been very responsive. In some cases, even proactive when they have new features that they can offer the customer. They do that, but not in a badgering sales sort of way. It's very inviting and you always feel like you're in control. If you have a need for change or modification, they’re very good about offering solutions.

ADT has done everything I needed them to do. And even when I'm away, I can set the alarm and feel secure that everything is locked down. And I feel safe with it. The only problem I have is the billing. Sometimes I have a habit of hitting the amount twice, which would pay for the following month. But this month they didn't take it off. Other than that, customer service has always been very good. I'm satisfied with the amount that I'm paying. I would tell friends to check out ADT.

I've been with ADT for several years, and I have had no problem with them. Our neighborhood is not the best and having their service gives me several more layers of feeling safe. I like the fact that when you open the doors, they ring, so you always know if someone is coming in or out.

We have made several moves and been with ADT for 20 years with different houses we’ve had. I’ve had no negative experience with the salespersons. They’ve all been good. We had an installation guy nine years ago on the current house who installed ADT and helped the cable guy because he didn’t know how to put the cable. We stayed with ADT through the years since they've been very dependable and responsive.

We put ADT’s service in our house because my mom had it in Florida. She had the alarm set up where she would hear a beep if the window or door opened. My dad had Alzheimer’s and had a tendency to wander. With the service, that way, my mom knew if he was doing something. She was more comfortable having a service.

ADT has been a reliable system for us. Whenever we’ve had problems with the keypads, we've had good luck in getting service out here, and we haven’t had to wait a long time. We've had service people out here a couple of times and that's all been positive. It'd be nice if they could go down on the price, but there's no expectation of that ‘cause everything's going up these days. But if they could remain where they're at, that would be great.

I went with ADT because they had a good reputation in the marketplace and they could pretty much take care of all of the security needs that I wanted to take care of. I stayed with them because the customer contact people are very patient. These security systems can get a little wonky every now and then. When I call in, they're always very patient and they walk me through the little adjustments or changes I need to make. They've been very good over the 20 years I’ve been with them. I'm a little older than average, so they gotta go a little bit slower because the technology is advancing so quickly.

ADT was already here when we bought the house 18 years ago, and we just kept it. It's been okay. Of course, price keeps going up, but the system is easy to use. The online is easy. Everything seems to work smoothly.

ADT has been a great company for us. They supplied us with good service, and we're satisfied. I’ve had them for 10 years, and they’ve been responsive and timely. And if I have a problem, they have an answer. They’re always there with the fix. I like the responsiveness of the system because if we have a situation, the phone’s ringing, and they wanna know what’s going on.

We’ve had ADT since we moved into this home. It was already set up with the ADT. They just made an appointment and came and made sure it was set up with our passwords, and everything was fine.

I told salesman wanted cctv no storage, recording or monthly fees then told there's a quality control plan that is like a maintenance warranty $13 a month for a year but can cancel but should wait about 90 days to confirm camera working ok. It's been 90 days and now told I can cancel but still required to continue paying. I've had customer service guesses and misinformation. Adt can't be trusted and willing to deceive.

My favorite feature is the Stay system of being able to have the system armed and walk around inside the house at night. Basic desire for home security made me get ADT and we’ve had them for more than 25 years now. It’s a good service overall. It’s not overly difficult getting a live representative, but it’s not incredibly easy either. You gotta get through menus and prompts. I’ve had a good experience with service technicians. They would come out and be helpful to install new required sensors that are worn out over time.

ADT is reliable and it works well. It provides outstanding security on your property. I started with them when their company started. Customer service has been excellent. They provide a human being for you to get the help you need right away. When the cameras weren’t working, technicians came out and made sure I got what I needed so that they would work well. I feel more secure with the ADT system. I like the fact that the people you call in are monitoring the property that the system is at. They are actual human beings doing the monitoring.

I’ve been with ADT for so long, since around 2010. When I call for a problem, I get help. I always get pleasant people. It’s always very good customer service and it’s consistent. I have a system that’s on the wall, which is great. But once you punch the numbers in forever, those numbers get faded a little bit. That’s the only problem I’ve had with it. They have great service, and it’s well worth whatever you pay for. Their monitoring is wonderful. If the alarm goes off for too long, somebody’s gonna call and check on you. They're A+ on the security and a very good company.

We have other friends that have an ADT security system, and they showed us how it worked and we liked it. When we originally called the ADT headquarters, the guy gave us erroneous information, but customer support was excellent. We had an issue the other day when we changed our password, and they helped us set everything up remotely, and everything worked fine, so it was great. Using the app is a piece of cake, and we use it all the time.

We just purchased our home, and it was already pre-equipped with ADT. So, it made the most sense to go with ADT. My mother also had ADT in her home and she liked it. She’s passed away now. In an overall perspective, I have a good experience with ADT.

I had one issue once. The alarm system went down. I talked with someone from help desk on the weekend. They pretty much gave me some advice and recommendations on what to do. I had to do my own troubleshooting. I had to call back, and then finally got the issue resolved.

ADT’s system is more advanced now compared to when I first came on board. Initially, I had not had a good experience, but it has since improved. However, they need to be more consistent in the information they provide when we call. The cost of the system is fair. I’d recommend them.

ADT took over the company we had before and they asked us if we wanted to move and continue services with them. So far, I'm happy. I use the app and I haven't had any issues.

I wish I could give ADT 0 stars. This company has caused my family nothing but trauma, fear, and absolute frustration. The nightmare started when our alarm went off in the middle of the night, blaring through the house and terrifying everyone inside, including my young children. The police were sent to my home, only to find that it was a false alarm—caused by a sensor that had fallen off the wall.

ADT was recommended when I got my home. They said ADT is the best. Everything is working perfectly. The equipment is good.

ADT system does what I need it to do. They have always been very responsive. I set off the alarm by accident, and they were out there quickly. I've been pretty pleased. The price did go up once, though. They told me it shouldn't have, but it did.

I relocated from one address to another. ADT relocation advised to take my equipment with me and when I moved, to call and set up service. I got ready to setup up service, they told me I couldn’t use the same equipment that they told me to take and tried to charge me $500 along with the $5,000 in collection because it took too long for me to relocate. I was on the phone with them for 2 hours with no resolution.

ADT Security Services. I've seen A LOT of Negative reviews on ADT and I can understand a lot of peoples frustrations. I'll tell you my true story with ADT which started in January 2025, and why I'm still with them.... In January 2025 I had someone living with me, push me and take my phone, police called, protection orders, etc. Called ADT to have security cameras put up for my own safety. The call was easy the technician was friendly and helpful. The same day, the person I had the cameras put in for my safety, stole all the camera and equipment! I called ADT and they said they couldn't even give me a discount, since it was someone living there (Police said the same thing).

ADT completely screwed us over. We are a small business. We’ve had a broken camera for 2 years. Every time it should have been ordered or repaired, it magically disappeared from the warehouse or never made it on the techs truck that day. That has lasted 2 years and that’s not even all of it. We had an NVR replaced that apparently wasn’t compatible with half of our cameras, so half of them have the wrong time stamps and it cannot be fixed. You’d think someone would have mentioned that when they swapped it out. Then I finally get someone to listen to me about my broken camera, they send a tech and they break another camera and then deny it to the corporate office. ADT claims the broken cameras are out of service warranty yet I’ve been paying insurance on my equipment since 2013…

Worst experience ever!!!! The equipment is very faulty and then when you try to get someone to come out, they want to charge you for them coming out to fix the equipment that’s faulty!!! Window sensors are not working properly. It’s hard to get in contact with anyone to fix the issue. Save your money!!! They will lock you into a contract and you will be hit with all kinds of surprises. Don’t do it.!!!! When you do get support the call is dropped and they don’t even call you back!!!! Horrible service!!! And don’t fall for Safe Streets too. They use safe streets to sign you up for ADT!! I reached out to them at one of my other addresses and they don’t even return your call either. They’re just out to get the sales. Horrible customer service.!!

My experience with ADT has been extremely frustrating and disappointing. I believe their practices border on predatory. Once you’re a customer, it feels nearly impossible to cancel service without being subjected to arbitrary fees that seem to be made up on the spot. Despite shutting down my system months ago, ADT continues to act as if the service is still active—and continues billing me. There is no real monitoring. The signal can be easily rerouted, and the system could be bypassed by anyone with minimal knowledge. When I contacted them to report the service wasn’t functioning, no one listened. Instead, they kept demanding payment for a system I was no longer using.

The ADT system works fine for alarms, I suppose. But, when ANYTHING goes wrong, needs to be reset, adjusted, etc., it costs $60 for the repairman to show, then $150 for every 30 minutes of work!!!! We had just moved to a new neighborhood and we wanted a home security system because we are both seniors. Since we didn't know anything about them, we went with the name. BIG mistake! There are systems out there that provide the same level of security without exorbitant fees or such a lengthy contract. (I think I understand now why they do that.) I wish I had done more research and not been sucked in by the brand name.

Buyer beware...do your homework before you commit. I didn't know there were separate "systems", and that depending on the "system" you get installed, there are implications in terms of an integrated app and type of panel you get, and compatibility of sensors. As a State Farm Homeowners Policyholder, I signed up for a promotional ADT package including roughly $1,200 in components (includes like 5 water sensors, a fire/smoke/CO2 sensor, and 2 door/window sensors) for free and reduced monitoring fees for 3 years. Additionally you can add more components at 15% off MSRP.

Customer service has been an absolute nightmare. Every time we call, we're transferred multiple times, only to be disconnected and forced to start the process all over again—often after waiting on hold for an hour or more. We've contacted support more times than we can count, and despite all of that, our system still doesn’t work. It feels like the company expects customers to troubleshoot everything themselves, and even when help is requested, we’re told someone will call us back—yet the issues remain unresolved.

I had my 4th appointment for the same issue going on a year now. ADT states it monitors your alarm 24/7. FALSE. My system hadn’t been working for a few months and no one reached out to us on their end to see if they could help. But those bills kept coming. I’ve been on phone call and phone call taking off work to meet for appointments just to have the problem arise an hour after the technician leaves. Today I was scheduled between 8-12. I get a phone call saying it’s now going to be 1-3. I explained to the manager Chris in the local office of Albuquerque that I took off of work unpaid. I was told that that tech was the ONLY ONE he had working today. Now I asked him, "You only have ONE employee working on a Friday?" Starts to tell me problems within the company on why.

ADT is total trash. I paid for 2 years for nothing. All their equipment is cheap and useless. I finally called to cancel and got stuck on the phone for 3 HOURS with some fake “supervisors” named Deadra and Candice. They promised no charges and lied straight to my face. Then they send a technician and of course he says “yes we will charge you.” I canceled everything on the spot. ADT is a SCAM. Don’t waste your money or time with these liars. Stay away!!

Your customer service sucks! I just got hung up on by the account manager after having to go through two people. I will never recommend this piece of shit service. I was told to call two months ahead to cancel my service and all this lady wants to talk about his early cancellation instead of taking the note and stopping withdrawals when my contract is finished. What is your standard?

I’ve had an extremely negative experience with ADT. Their customer service is terrible—appointments were repeatedly canceled and rescheduled, and there is no reliable local support. The technicians I dealt with were poorly trained and seemed inexperienced, leaving issues unresolved. After multiple wasted visits and hours on the phone, I gave up on ADT. I cannot recommend this company to anyone who expects competent service or dependable support.

I’m very disappointed to be an ADT customer. I recently fell on hard times and was not able to pay the monthly monitoring fee for 6 months, (equipment fee was being paid) I had other bills to pay and catch-up on, however before this hardship I paid consistent for 20 months of a 36 month contract. Service is now reinstated however I can not pick back up where I left off I have to restart my contract. Being a loyal customer doesn’t matter. It’s all a money grab. Sad that grace can’t be shown. Life happens unfortunately. But I paid the rears.

Extremely Disappointing Experience – Proceed with Caution. This company locks you into a contract and holds you liable for thousands of dollars, even if you move. After relocating, I was forced to continue using their service. Despite complying, they still charged me a $2,395 cancellation fee—wrongfully. Without my consent, they withdrew the money directly from my checking account, even after I called twice and sent multiple emails disputing the charge. The company’s performance is poor, and their customer service is unresponsive. They seem to rely on restrictive contracts to retain customers—because without them, people would likely switch to Xfinity, which offers better features, lower prices, and no long-term commitment. Avoid this company at all costs.

Our service has been horrible. The doorbell camera doesn't work. We have been dealing with this situation for almost 3 weeks. It will not stay charged at all. We call and someone came out and it worked for about 30 minutes and died again. Yesterday they were supposed to return our call and never did. We have been on the phone for almost an hour. They passed us from one department to another one. We haven't been able to go on vacation or anything because this issue. We got ADT because we thought they were going to do an awesome job, but it turns out we have been doing the job ourselves instead of them. I have to go to door because the doorbell isn't working and it doesn't make any sense why it is not. I am beyond disappointed and disgusted at this point.

Agent is leaving me on hold, going on 25+ mins now! This is now the second time, seems to be standard practice? We have a previous system in Maine, ordered a new system for Ma and it’s been a fiasco. 4+ months and system is still not online but ADT has 2k plus of our money. Do better please!

My experience with ADT has been excellent thus far. The system's functionality and performance are top-notch. I appreciate the 24-hour technical support, which I find incredibly useful. Whenever I have any questions or need assistance, it's reassuring to know I can quickly get in contact with a knowledgeable person. Overall, what stands out the most about ADT for me is its reliable customer support and seamless functionality, ensuring peace of mind in terms of security.

They damaged our house when they installed the equipment and put big cracks in our vinyl siding. The cameras ran out of storage space and quit working early each month. They raised our monthly payment out of nowhere. To top it all off, after two years we are selling our house and they are charging us a lot of money for “termination of our contract”. I was on the phone with them today for over two hours before they finally hung up on me and said they will not let us out of the fine. Run. Run as fast as you can. Do not sign anything with ADT or their dealers. We are telling everyone we can and are seeking legal counsel.

My ADT service has not worked for a very long time. I tried many times to get someone to come out and fix it, but they kept trying to get me to fix it over the phone which did not work. My account was canceled and they called me and said if I pay the past due amount, they will waive the cancellation fee. After I paid the past due amount, they sent me to the reinstatement department. I told them that I recorded the call with the agent telling me that he would close my account and cancel the cancellation fee. The manager is in the other department. Said that wasn’t true and they wouldn’t keep their agreement. I have the call recorded and have made an attorney general complaint. Close my account and cancel the cancellation fee. This may be headed for court. This is a horrible service and they cannot be trusted.

I had a very bad experience with ADT. I was a Californian moving to Florida and I purchased my home in October of 2024. I got a call from ADT (Prime Protection) while still in California that said they owned the service at my new home and wanted to offer me a "continuation of service" at my new address. They said the previous owners used ADT and that it was still active. I thought that sounded good. However, when I arrived in Florida, they put up all new equipment saying it was an "upgrade". The equipment was all battery powered so I had to pull the cameras every two or three weeks to recharge.

We purchase ADT doorbell cam. And the doorbell doesn't ring, when we called ADT the lady Rhonda stated the doorbell ringing wasn't within or package deal? Who purchases a doorbell for it not to ring ? That's one of the dumbest things I've ever heard. We are definitely not happy customers! She stated we would need to purchase the doorbell ringing in out package???? We are definitely shopping for other services! Definitely wouldn't recommend ADT services. We even purchased for an ADT installation and it would been nice to know we would need to pay for the doorbell to ring, we would have NEVER purchased this crap.

I’ve had terrible, unusable service for most of the contract. My contract is up in May 2026 and I can’t wait. This service was offered as a new homeowner with a veterans “discount”. Customer service is terrible, they all bounce you around like you’re just a number. I spoke to one representative that seemed as if she was helping then turned around and retracted all that she promised once we came to a resolution. She said she needed to speak with her manager about the recent visit a tech made to my home. The tech couldn’t fix most of my problem due to them charging me fees that they said I wouldn’t be charged in the first place. The rep said, “Oh he did fix something.” I said, “He changed a sensor!” He was not able to fix anything on my keypad due to the fees prohibiting further assessment, it’s still not working properly. The rep got an attitude and so did I because ADT has been trash the entire time I’ve had their service.

I have been an ADT customer since 2000. In 2019, I cancelled my land line. I just got a "chime" that my battery was low. So, I called ADT. The call was answered by an "out-of-the-United-States" center; they refused to let me speak with someone in the USA. I did find that ADT had no record of my landline being cancelled; therefore, I have had no monitoring since 2019! Yet, ADT continues to bill me $194.19 every three months. For what? To monitor my system? This is outrageous! The overseas call center told me that a new panel ($300) will be required and my bill will be $79 monthly. My ADT Customer Service experience, as a 25-year customer, is absolutely horrific.

After deciding to leave ADT after 7+ years I went with Vivint but when I tried to cancel (around 6/24/25) ADT made offers they could not fulfill. After speaking with several people and lots of time and a confusion. A rep from the Somerset, NJ local office contacted me and scheduled to come out to my home. On 6/27 I entered an agreement for equipment and services to be installed on 7/10 and the services and equipment received would be paid off in 36 monthly payments. On 7/10 the technician arrived he completed the work that he could complete. However, he did not bring a flood sensor that was on the order he also charged me for more magnet and contact boxes than I actually received and the electrician that was supposed to come to install the smart thermostat “no call, no showed”.

Title: Extremely Disappointed – Unethical Sales Practices and Poor Management. I rarely write reviews, but my experience with ADT’s Small Business Sales and Accounting Management team in Northern Virginia has been absolutely unacceptable. From the start, the salesperson who handled my account misled me with false promises just to close the deal. I later discovered that key features I was promised were either unavailable or not included in the package. It felt like a blatant scam—a commission grab with zero accountability.

ADT was the sole viable option available to me. My area didn't have many choices; the smaller or private companies were not ideal. Since starting with ADT, I can report that my experience has been fairly positive; I haven't encountered any significant issues with the system. It seems to be functioning smoothly, meeting my basic expectations and keeping me informed as intended.

If you have ANY doubt that you will use this monitoring for less than 3 years, DON'T DO IT. I called to cancel, they canceled alright, now a 3rd part collection agency calls me regularly. They want $3,000. To take this off my credit, it feels like blackmail. They won't and don't pick up their old equipment...I had to disconnect it myself. Good luck speaking to a real person after it's installed.

We have had ADT for about a year and a half with nothing but problems….Sensors going off, low battery on brand new equipment, installing equipment that wasn’t right for the location and having to take it out. They said they’d Lower our bill starting in June, then July and still hasn’t happened. I’m on the phone with them for over an hour almost every month, mostly on hold while they read my case. Could not be more frustrated. Will be dropping as soon as I can!!!

I opted for ADT because of the information I received through mail and the internet, which seemed reliable and comprehensive. I've been with ADT for about a year and a half, and their customer service representative who helped me sign up was excellent. Everything has run smoothly; I haven't even needed a battery replacement for the sensors yet. Overall, my experience with ADT has been seamless and trouble-free.

Throughout my time with ADT, I've noticed that their customer service has been consistently very good. The installation of the new system was seamless, and I've had no issues that required technician visits. In the past, when I was using the older system, ADT would send technicians when needed. They were always efficient and very professional.

Worst Alarm Company Ever! Purchased a home where the previous owner had an account. They gave us the alarm code, but we didn't want to utilize the services. The alarm keeps randomly going off at all times of the day. When I called customer service to ask if they could send a technician out to remove or uninstall the system, they said they cannot because I don't have an active account. Need to update your policies to allow this. Unbelievable. Now I have to drive over to my rental house and figure out how to get this thing off the wall.

ADT seems to do what we need them to do and we usually don't have any problems with them. We've been using ADT services for as long as we have lived in our house, which is around 25 years now. They have consistently provided us with good service, ensuring we connect with someone on the phone swiftly whenever needed. The technicians who have visited our home did a commendable job, especially when we opted for some system upgrades. They were efficient and the work was carried out smoothly.

From the very beginning, ADT's customer service has been excellent. I have them for 30 years now and the technicians they send out have been consistently reliable and highly efficient. The sense of security my ADT system provides is unmatched—it makes me feel extremely safe in my home.

We had equipment installed without issues but within 3 months we began to have issues that none of their employees were able to solve. We had a technician come out and he was unable to determine what to do and then left without letting us know he would be leaving or asking if we had any questions

This is the biggest grift of homeownership! They extorted money from us for months until we finally got them cancelled! Buyer beware, the customer service is unprofessional and incompetent. We will be sending a referral to the BBB in contempt of this scam!

ADT is useless. I've had security service with them for about 2 years - no problem. Been using the same internet service with no problems. I have cameras installed by Alder. In May 2025, ADT took over the accounts. Have an issue that ADT support said the hard drive is bad, done, need replacing, need new cameras (as they don't have the compatibility of what Alder had - well why take the accounts). I have spoken with 5 account managers and every last one of them is a joke and liar. I'm told I have quality service plan but when techs are at my house or on the way they're asking for payments. I've had 4 supposedly scheduled appointments but only 2 showed in their system. I have taken off work 3 times for someone to come to my house.

Very expensive monthly monitoring fee, other companies are like 1/3 of there price, in my case they installed the system without connecting to their monitoring station, until 7 years later, a tech visited my house for adding fire alarms and he discovered that, if you try to cancel it will take them 30 days, and you will be charged for those 30 days. It's not for me, many other choice on the market.

ADT is well-known and I've been with them for about 6 to 8 months now. So far, I haven't had any problems except for my camera not being linked to my account. I'm pretty sure it's a mistake on my end, but I'm in the process of getting it resolved. Even though I missed an appointment yesterday for assistance, contacting their customer service has been straightforward—they were quite prompt. I like their alarm feature. It's comforting to know that if my smoke alarm goes off, ADT calls immediately to check on things.

I have had ADT for 3+ years and I've been happy with my service until this week. I have an issue with my touch panel in my home. It's NOT my internet, not my connection; I've been through their myriad of troubleshooting and the problem remains. When they offered a tech to come to my house it was an estimated $230.00!!! So this is where they get you, can't fix the problem, won't listen to the customer and then stick you with the service fee for someone to do the same stupid stuff at your home and then have do what the customer said would fix the problem in the end. Call me unhappy in Kansas, Teresa **.

I like the product. Everything works fine on it. Initially, I contacted ADT customer service more because of questions but recently because I replaced my door and needed someone to reinstall the sensors. While I attempted a DIY fix, I eventually decided to call a technician to handle it for me. I just bypass that sensor when I come home. It's not that big of a deal. Another instance I interacted with customer service was when I gave them the new credit card to set up in the system. It was easy.

I've been using ADT for about 20 to 25 years, feeling quite secure with their service. Their technology may be better now than it was 10 years ago when I had it installed in this home because other companies have more modern technology. But I don't wanna pay the cost. I pay a minimum fee right now and I'm comfortable with that. Although the system could benefit from more modern technology, I find its simplicity works fine for what I require.

I was with Protection One, and it switched over to ADT. This switch happened quite some time ago, as I remember choosing the initial service when my daughters were young, and now they have grown and have kids. Having been with ADT for so many years, I must say their customer service has consistently been really good. Reflecting on my longtime association with ADT, there aren't any particular highlights that stand out, but more importantly, there aren't any issues that need improvement from my perspective. They have addressed every concern admirably whenever it arose.

I heard of ADT when I first moved into my home. I appreciate that I can control smart features like the thermostat, front door, and garage right from my phone. The system's quality is satisfactory, and I've only had to contact customer service a couple of times. They were helpful and resolved my issues promptly. I've had the system for two years now, and for me, it has been cost-effective since I already had the equipment. Whenever I've needed assistance, the customer service has been good about addressing my concerns through the phone without the need for a technician visit. If they couldn't, they would send a technician.

We have been with ADT ever since they bought Brinks, and we had Brinks. So, we’ve had them for about 20 years and the customer service has been consistently fine overall. Whenever we've had issues with the service, the technicians ADT sends out are always friendly and professional.

I was charged $850 to install equipment that was never brought up as an additional cost. A wire was supposed to be installed so that my camera would still work when the lights went out, but that was never installed. I felt like this company was a little shady. The guy didn’t want to show me what was on the contract; he just kept scrolling really fast. I went back to try to see, but everything was already set up. I called the next day to question why I was charged so much money, but no one answered. I waited a week, and then a few days passed, and I had to call again. They said it was too late for me to cancel everything. It will cost me more than $4000 to cancel, which is double the price of everything.

We went with ADT about five years ago and generally, the customer service has been satisfactory. However, when it comes to technical issues, they often have me manage things on my end over the phone, which isn't ideal. I'd prefer a technician to come out, as it's challenging to follow instructions without understanding much about the systems. As far as the system itself, it has worked fine for the most part. There are additional features I'd love to have, but costs hold me back.

I've had ADT since moving into my current residence 13 years ago and my journey with the provider has been solid. Calling the support team quickly resolves any hiccups with the system. My initial decision to use ADT was primarily due to it being pre-installed in the house when I moved in, but over the years, its consistent reliability has proven it to be a worthy choice.

ADT Home Security has been a great choice. Whenever I have reached out to their customer service, the representatives have always been incredibly friendly and helpful. Overall, I've had a positive experience, and I'd recommend ADT Home Security to others without hesitation.