ADT Reviews

When I first got the ADT system, it was just for a front door and back door, but I had them add another camera to it. I was kind of misinformed from the customer service to what actually was charged when I upgraded the system, but I wasn't upset. I was just thankful for them to install it because I knew I didn't have the tools to do it.

We've been a customer for 30 years or so. We initially had ADT when we lived in Westchester County and then in three of our photography studios. At the time, it was due to our budget, plus the sophistication of their system that we chose them over others. We upgraded a few years ago and, overall, the service works very well.

ADT specializes in security more than Comcast or any of those other places. Also, I look back and I remember they were the first players in the security realm. I've also used them before, so when I needed security service, I decided to go back to them. I spoke to the lady on the phone when I called and I spoke to the guy that installed the system. He was training another gentleman that day, so I spoke with him as well. I don't like pushy type sales and people upselling me. And with ADT's guy, even though he was trying to maximize the sale, he wasn't pushy.

Our original system in the house was from ADT and we’ve had them for 14 years. Our package includes motion sensors, glass break detectors, and the convenience of controlling the system via phone or key fob. We also have the carbon monoxide detectors in place. We had a break-in while we were away and the system promptly alerted us and the police called. ADT's customer service is great. The reps answer any questions you have and walk you through all the features. They have many options if you're looking for something specific. I always enjoy them. I highly recommend ADT. I am very satisfied. ADT has good value for the money and is very easy to use.

I would recommend ADT. The reps came out and did everything in a day. The system has been good to go ever since. Any time an alarm goes off, ADT instantly responds. If my alarm went off, they would message me before they send all kinds of crazy fire trucks. Also, they've always been very helpful any time I've had to contact them.

ADT has worked well, and I have liked it, and how I have used it. It has been a good program for me. I really like that I can hear when a door opens or a window opens. There have been several times that my alarm has gone off because I've forgotten I had set it, and it notified me that there was an alarm because I had not shut the door tightly, or my son had come in and forgotten to check the alarm. It was very, very easy to contact a rep. ADT is very reliable and economical.

When I've had to call ADT about an issue like a signal that I was getting that was bad, they took care of it. I’ve been with them for 10 years now and everything’s been fine.

ADT is always accessible, and they do what we need to have done. We've never had any trouble at all. Periodically, something happens where they need to call. Usually, it's us calling them and telling them we're gonna be out of town, and we want them to contact us if anything happens. Every time we call them, we get what we want. The system works. Everything has been installed at both of our locations.

I got ADT over 10 years ago. They were the available company and I liked the price. The system has been good and it's easy to set. It's also not hard to reach someone. I just call them. ADT makes us feel secure and it was worth it to get it.

I'm 78 years old and it takes a while for me to change. ADT has been a part of my life for a long time since I've had them for over 20 years. I see other places that are cheaper, but ADT is simpler for me at this point in my life rather than installing something myself digitally. Any time there's an issue, ADT is taking care of it. I just call them or they call me. The last thing I had done with them was some battery replacements. I don't function well because I had a knee replacement, so they came in and did some battery replacements for me. They also worked on the windows I couldn't reach. But for the price, they could be better. They should have some kind of senior discount.

The ADT system is wonderful. I've been with ADT for 20 years now, and I always get their latest and greatest. I like this Blue and I like my Nest cam. I also got payment arrangements set up for stuff coming up. The installer was exceptional as well. But I’ve experienced some strange occurrences. My key fob went missing and then reappeared with a dead battery. I also had my space heaters turned on by themselves and windows being tampered with. I've had to deal with my system switching from broadband to cellular, which disrupts my cameras. Even though I have someone checking on my cat while I’m away, I don’t believe they’re responsible for these issues. It seems someone might be accessing my apartment through a faulty window, which hasn’t been properly secured despite maintenance efforts. But ADT’s system has been reliable. They're a stellar system. I'm just going to go through all of what I do to keep preventative measures. When I get back, I'm gonna change out the base, the modem for the Xfinity, and see if that helps.

ADT’s customer service has been very good in the seven years that I’ve been with them. The technicians have been excellent and most of the time, we resolve everything over the phone. Everything has been all good with ADT.

Our representative told us about ADT. It hasn't been a year since I've had them. I was concerned about burglary. Everything was fine. The installer was good. I wish I got a camera which rotates. I need to know if it does.

My experience with ADT has been fantastic. Everything has been working fine. My sense of security is now at 100%.

When I needed a security system, ADT was the first place I called as this neighborhood uses them a lot. You see a lot of their signs. I tried the cameras but the reception on them didn't work so right now, I just have the alarm system and the window sensors. But other than that, everything has been good. ADT is good company to go with.

ADT is a very good company. They know the business very well, the service is incredible, and they go an extra mile to take care of you. They will send reminders when you have to check your system and when you have to do things to check. If you need to change something or anything, it's very easy to do. It's not a complicated program that you have to go from person to person. They answer you and they take care of the problem, so that's very good.

In June, it will be two years that I have ADT. Everything has been going well. Customer service has been excellent, and I've always felt secure with the system in place.

I’m happy with ADT. I’ve been with them for a long time. Their customer service has been very good. They explain if I ask and I understand what they want to say. I would recommend others to join ADT.

I like ADT. I’ve had it for 20 years. It makes me feel better. It works. They call me if I have any kind of alarm. They check on it. They are very polite. They let me know what it is, and usually, if there's anything that I can fix, they give me directions on how to do it. They’ve been very helpful.

ADT is so far the best I've had. I've had them before and I decided to make a change and wish I hadn't. But now I'm back. ADT offered the price and the equipment for what I wanted. So far, so good. I feel secure. They've been very accommodating. That was the issue that I had with my other service. We had to troubleshoot everything ourselves. But ADT has been on top of it. When somebody pushed the doorbell, the camera doorbell wouldn't ring on the inside of the house. A contractor was dispatched within a couple of days.

I’ve been with ADT for less than a year. Initially, I asked a neighbor and he told me about them. I called them up and had them come out and give me a price. The guys that came out and installed the system were top notch. They were very professional, courteous and helpful. Every interaction I've had with them has always been spot on. It's also very easy to communicate with ADT. I contact them for something or i make a phone call when I need to have them come out. When I had them check the system, we coordinated when we were coming home to make sure that we were home. They were very accommodating to get me checked out with the system to see what was wrong with it.

ADT has been wonderful. I like the security it provides. My husband passed away, and I needed something, so I got them, and it's good.

I’ve been using ADT for years and it’s fine. It provides great sense of security. We've never had any issues.

I bought the house for my aunt and she had ADT there. I kept it and I've been using them for two years now. I like the system's functionality and performance. I've got cameras and that's my favorite feature. Also, ADT's reps have always been wonderful. They've been very thorough, too. When there's been an issue, they've called me and they've addressed it immediately. When reaching out to them, I hate any of those automations until you get to someone. But their automation is pretty good. They just couldn't help me.

The ADT system is easy to use. ADT is doing their job because I'm not needing them as much, gladly. Communicating with them is not difficult at all as well. At one time, I didn't realize that my ADT system was on, and I wasn't able to get to the keypad right away. They called me and asked if I was okay and if they needed to send somebody. They called my husband, too, just in case. Also, I like the keypad 'cause I get to do everything manually - it's not automated. If you need a home security system, get ADT.

We heard of ADT from living in the Virginia area and we had a different company then. When we moved here, we knew we couldn't get what we had before, so we went with ADT because the people we bought from and the house we moved to had a sign in the yard. Currently, our house is equipped with detectors that let us know what's going on, but when the electricity goes out, there's nothing we can do until they're turned back on.

We've always heard that ADT is reliable. They have signs in the neighborhood. We went with them as well because of an attempted break in, and so far, it's been a great experience with them. However, the installation was kind of a hurried one. Messages were crossed about how much time would be needed. The installer arrived later in the day and he really needed to get it done.

I'm very comfortable with ADT. Their customer service has been okay. The price is fair. I'm on a limited income as a lot of people my age, so if it could be less, that would be wonderful. But so far, so good and I feel very safe in the evening.

ADT has been pretty good. I get responses whenever there's an alarm. I like the timeliness of the calls whenever there's an alarm or an issue. However, sometimes it's been a little hard to get ahold of support for the product. I pay a monthly fee, and if one of their products is not working, they still charge me an additional fee just to have someone to come and troubleshoot. Other than that, they've been able to resolve the issues.

I like the ADT system because if I turn it on, it speaks to me and tells me it's on. If I turn it off, it says it's disarmed. If I open the door, it informs me which door is open. It is not only on the dashboard, but it is only a person talking to me which door opens or closes. I have ADT for longer than 15 years, and it works well for me. I'm happy to have it. There was an alarm once, and I reacted to it, and the police came.

I signed up with ADT and it works just as advertised. The technician was also very knowledgeable and explained everything to me, so I haven't had any issues. I used to install alarms and I like that there are no exposed wires. Everything has been good.

ADT has gone more and more automated where I can get online and see some stuff. I had some issues with them when we had a remote problem, and they didn't a very good job in resolving that. But more recently, I had a billing issue which they were able to settle to my satisfaction. We've been their customer for a long time and we use their service mainly for the alarm system. We don't have any fancy features although our service package in one location has more capacity. The other one that we have is in a more remote location and it's an older system, but it does what we need it to do.

I've been with ADT for 20 or 30 years, and they have always been good and very reliable. Their people have been very easy to talk with. When I needed service, I called and made an appointment, and they came out and fixed it.

I'm familiar with ADT because I had them in a previous house. I use my system off my iPhone rather than the keypad. The young man who installed the keypad forgot to hook it up to the power. It worked off batteries for four hours and went down. They had to send another one in.

ADT is easy to use, inexpensive, and the staff has always been very friendly and helpful. Their reps are responsive and easy to communicate with. The system is pretty user-friendly. I don't have any problems with it. I'm on a senior plan now, so I pay very little. I am probably not gonna keep it because I rented out the house that the service is at. But I like it especially the Ring phone. I'm contemplating moving it to my second house.

ADT has been real good. We like it because we can see on our cameras. The salespeople that I dealt with was very knowledgeable and thorough. Customer service has been very good. They're very helpful and explanatory. I control the system all the time on the phone and it's easy to use. You just go click. We've been very satisfied.

I was putting an addition of my house and ADT came in and assessed my house. They wired up the addition, and then installed some wireless systems, where it had previously been wired, which is good. I have both the wireless and wired systems from ADT. I also have the monitoring system. When the system goes off, they call, and verify what's going on, and then they call the police or sheriff's department for me if it's necessary. Right now, I'm having a problem with false alarms for smoke detection. I'm getting ready to call ADT to have them fix it. But they've been very responsive.

My friend has the service with ADT and when I purchased my house, it was approaching four years. I just wanted to have an ADT. A gentleman came out and recommended suitable locations for the alarm setup. The package I got includes an alarm pad securing three doors. When I fell behind on payments, I received numerous calls. Once I addressed the bill, everything was back on track. ADT has been great and I wish they offered camera services in Connecticut.

The people I’ve spoken to at ADT have all been wonderful. Any time I've had a question or something just doesn't act right on my system, I'll call. It was really helpful as far as trying to figure out what the issue is, if I can fix it myself or if I need to have somebody come out and take a look at it. They are also very nice and they don't make me feel rushed off the phone because I'm not always the most tech savvy. They don't make me feel as though I don't know anything because I'm having an issue with the system for whatever reason. If they don't know the answer to whatever the problem is, they are more than willing to help get me to the right person or the right department that I need to get it taken care of.

I've had ADT for a little less than 10 years and we haven't had any problems with it. I got the security of it and that's the main thing. If the door has not been locked, it tells us that the door has not been locked, so I like that feature of it.

I am beyond disappointed in ADT and If I can give zero stars I would. Save yourself the headache and use another home security system. ADT has lost more of my trust in protecting my home everytime I call them. They transfer calls to so many departments with no answers, calls back with zero voicemails (resulting in missed calls), do not honor promotional deals, and make it impossible for customers to get out of a contract due to their horrible experience.

This is easily the worst customer service I have had in the last 5 years. Customer service could not tell me why my alarm was beeping. They said it might be because my power went out 7 days before for 2 minutes. They told me my door was open. It was locked shut. They hired a 3rd party company to install the system and then when we had a problem with the camera they installed they charged us for a tech to come and said we needed to buy a new camera. I asked him about canceling and he asked me if I had a contract with ADT. Absolutely useless company.

Extremely difficult to get problems and issues resolved, and they show no culpability for their problems. Repeatedly transferred through long phone calls and chats, averaging 60-90 min each, often to eventually have someone tell you an issue is or will be resolved and then it never is. I've received incorrect guidance to address technical problems, equipment mailed to my house it was the wrong equipment for my system, reports that equipment was mailed, which was then never actually mailed, as well as repeated issues with the equipment. Contracts are predatory where there is always a cancellation penalty even if they are not upholding their end of the service, i.e. ability to maintain a functioning system. They weren't this bad years ago, but are now.

I've been a customer for over 10 years and recently tried to upgrade my system. The experience has been horrific, time consuming, and beyond frustrating. I'm now out of pocket $350 for equipment that was returned 11/18 following all the ADT rules. I'm not counting the $59 service fee that won't be refunded. I've spoken to specialists today 1/2, 12/22, 11/19 (average call time is 50 minutes EACH) after spending the entire month of October trying to get technical assistance in my home. $400 and three months of drama with no improvement to my 10 year old system - I refuse to renew a contract with ADT again and it is now my mission to share this story publicly in hopes of saving others.

When I first got ADT it was because I had a break in. They assured me everything was going to be OK which I was entirely grateful but after being with them for a year and three months and having trouble the entire time with no help from them, this company sucks. I have tried to cancel and now they tell me it’s gonna be well over $1500 to cancel because their product doesn’t work. How is that fair? I have never been more disappointed in a company, especially when it’s supposed to protect you. I have tried at me complaints. I have done everything to try to make this work when I first started with them I told them my cellular service at my home was bad. They said that was fine. They said they could get us up and running they can’t they lied they get my business and now I can’t get out of this stupid contract until it’s over. Don’t go with them. They don’t care about their clients. All they are trying to do is get your money.!!!

I like that with ADT, there's safety and feeling secure when we're traveling. The system is easy to use as far as when you're arming and disarming. I feel very, very secure.

Horrible customer service experience! I needed to update the address but cannot log in despite all the efforts including phone number, email (ADT was sending me notifications to). I called customer service and was on hold for 30 minutes and then someone just drop the call! Would not recommend, their promises for 24/7 customer support are not met.

They suck! My ADT pulse portal did not work and they could not help me get it back to working, but kept charging me for the online service. When I tried to cancel my service because I moved, they kept transferring me 3 times, after I gave all my info. Clearly they are playing games when you try to cancel service. I will NEVER use them again!!

These people are horrible. Do not buy their services. My ex broke in my house twice while using their services. I fled the premises and asked ADT to set the alarm. They couldn’t help me until an hour later. By then my ex broke into my home. He was able to disconnect my WiFi and the second time he broke into the alarm couldn’t be set. ADT forced me into a contract that I was unaware of by telling me I agreed to a discounted rate for a year, there was no mention of a contract . Don’t do it. Run! They are unprofessional. It took me an hour before anyway could help me while my ex broke into my house and they kept transferring me, each rep I spoke with had different answers.

When initiating my service I was clear that I am blind and need the system to work for me. I was told it worked with Alexa so no problem. NOT TRUE. I had to purchase a separate router to use Google Nest which is 1/10 as good as Alexa. I clearly asked for control of thermostat and the installer did not have one so I had to set up 2 more installer appointments; 1 to install the thermostat and another to fix a faulty installation. The back door sensor had to be repositioned because every time I closed the door it activated the tamper sensor.

Buyer beware. This company is the worst security system I’ve ever had. They locked me into 5 year contract. Sales rep never told me this. Price is astronomical. Was never told I had to buy the equipment. I have tried to get out of my contract. I have many days that it shows no events on the camera called their eye department. They had no idea. Couldn’t explain why this happened. She even checked the battery on the camera was fully charged. They told me I could get out of the contract and just pay them $1700. At least they’re not getting any more of my money.

Updated on 01/07/2026: They refuse to remove their equipment & refund, first few days sensors are falling off, door lock broke, now IQ Panel non responsive. Here is a document FROM Safe Haven confirming $0.00 cost for the equipment. Absolutely Thieves! claiming discounts for Military & 1st Responder families. SHAME ON THEM!!!!

Do not go with ADT. The technician came to my house. Sat down at my table, look me in the face and lied to me and told me that when I pay off the equipment I'm no longer in contract which was a bald-faced lie. There is a three-year contract after you pay off the equipment. I was never told about a 5-year contract and beyond that. I've had numerous issues with billing, being lied to by their customer support, talk to five different people and everybody had a different answer. This is a horrible company for an alarm system. They will lie to you dead in your face. All they want is your money. I had a 91-year-old mother fall on my back porch. The camera never went off until 15 minutes later. Then I had a chainsaw weed eater and a blower stolen off of my front porch to where the yard camera did not record. Their customer service is horrible and they will come to your house and sit at your table and lie to you about the contract.

I’m a customer and my camera been down and trying to reach customer service is difficult. I been down now for at least (3) months. Can’t connect to WiFi. And I need help, but I can get through to customer service. Cable came out and said I’m connected, but don’t know how to connect google, need ADT help. I’m ready to say come get it and just pay the penalty, it’s foolishness. I can’t get any help.

I’ve been overcharged $1,300 and months waiting for my money! Every time I call, I get transferred and no one assist me! They used my banking account and paid other accounts and at times 5 payments were taken out of my account!!

We haven't had any kind of contact from them in five years on equipment updates. Being a professional company keeping your consumers in updates on new equipment would be nice. So keeping your customers safe and updated would go a long way.

The worst company to sign up with. Locked into contracts for years with a cancellation fee. Then if you sign up for additional features, that you understand will cost more, will result in another extended contract from that point of upgrading features. Which they do not disclose with you. They disconnect calls when pushing to ask more question on why contract is extended with no communication.

This is one of the worst customer service companies ever. I had some technical issues and they couldn’t get a technician scheduled for 11 days! I asked for an escalation to get action, and they promised a callback within 24 hours. Yep, you guessed it. No call.

Subject: ADT’s Deceptive Practices, Misrepresentation, and Financial Extortion. I am writing this letter because ADT has engaged in misleading, deceptive, and dishonest business practices that have resulted in harassment, fabricated charges, and threats of excessive financial penalties over services and equipment that ADT itself instructed me not to transfer.

I had an encounter with a man named Luke tonight, I cannot make a more real experience with another man tonight. He was very, very knowledgeable in this industry. He sold me with his experience and expertise. ADT BETTER HOLD ON TO HIM!!! He made the whole experience very awesome.

They promise things they won't deliver. Don't waste your money and energy here. They don't care for their customers. In my case they preferred to make a little extra money one month than to keep a 5+-year loyal customer. I asked for a reduction in the number of cameras in my house, when the technician was supposed to come I was sick with COVID in bed, so I cancelled a couple of days before. I asked them if they would keep the discount in my invoice in September, even though the technician came on the 3rd and not at the end of August. They say they understood the situation and they would maintain the reduced price. They assured me this on 2 different occasions.

I have been trying to get an appointment to repair and install some new equipment with ADT since 11/8/2025 and talked with 15 different people to explain my problem and hours on the phone waiting. It is now 12/15/2025 and they always promise me to call back with an appointment. I never get that call. My service is not working properly and the frustration of dealing with this is appalling. I need some help!!!!

I have the alarm system and CCTVs cameras that were installed 2-3 years ago. The DVR for the cameras has stopped working on it's own. The DVR beeps every other second and the hardware shows an X when the screen loads up. I talked to virtual tech support and had to pay for an in person tech support come out and tell me it's hardware and said I would have to pay approx. $1200 for a replacement. As a customer for over 15+ years and with the warranty protection plan I purchased, I had thought ADT would stand behind their products and replace, as it is no fault of my own and the system isn't that old.

Contacted ADT for help due to low battery in my sensors and panel. The lady who answered my call said that someone would call in 24 hrs and schedule. It has been 4 days and no one has called. And this is a security company who has to resolve problems quickly. I have been with them for 30 years (previously with protection one) and this is the way they treat their loyal customers. Very pathetic and very disappointed.

We've had ADT for more than 10 years. Their techs are personable and knowledgeable, and they know how to fix my issues. Sometimes they talked me through it, and it worked just fine. The have great customer service. Everyone is extremely kind, concern about my questions and needs.

ADT does good service. I’ve been with them for over 10 years, and they’ve always responded promptly and professionally. Whenever they’ve come out for installations or changes, the experience has been outstanding.

I’ve heard from my neighbors, and they were satisfied with ADT, so I got the system. I find it very convenient that I get notifications on my cellphone when we lose power at the house. I'm not living there currently. It tells me that I've lost power to the ADT system and it calls me back when the power is restored.

We have a call button for my husband to put around his neck in case he falls and I’m not here. Our interactions with ADT have all been good. We’ve had no problem.

I don't like ADT. I have them, but I'm gonna be canceling them. They charged me to come out to assess the situation when my alarm was going off. And it costs extra to fix the problem.

After my neighbor across the street was broken into, he told me he had scheduled ADT. We called that same day to set up our own appointment. The ADT sales rep was professional and explained everything well, and every upgrade visit has been fantastic. We had the initial installation, one upgrade after that, and the last visit was to straighten something out. They said it’s an older system, but it works for us. We like what we got and not ready to upgrade it, so we’ll stay with it. Our system works perfectly for us. It’s been great, and we’ve had no problems.

ADT has been in the industry a long time, so I chose them assuming they have the experience to handle these types of matters. I understand that sometimes processes take a little time in dealing with the company. But ADT responded to all of my requests. You can navigate their online tools, instructions are thorough and clear. Everything I needed is there.

I love ADT. I think I've been with them over 20 years. I never really had problems. As long as you got the ADT sign out there, it disturbs folks from trying to break into your house because they see you have excellent security. We upgraded the keypad a year ago. My wife and I love that. When we come home in the dark and open the front door, the keypad lights up.

I'm okay with ADT. I like the convenience of my touchscreen. Last year, my alarm was going off but it was a false alarm. They did call me and let me know my alarm was going off. I feel very good with ADT and would recommend it.

I've had ADT for more than 10 years. It was the security system in the house when I bought it. And my experience with them has been positive. They had good customer service. Even when I needed a service technician, they were easy to schedule, and they came out and fixed the issues. They were knowledgeable. I just have a very minimal system and never really had any issues with it. I have a backup battery, and it works fine.

ADT's customer experience and representatives have been excellent. I've been with them for years and their online services are easy to use. They just need to be conscious of their escalating pricing.

I was looking to see how much the alarm service would be with SimpliSafe and they directed me to ADT. ADT has been providing me with excellent service ever since. I had some questions but was having some trouble getting logged in, but I've cleared everything up.

So far, I’ve had no problem with the service I got from ADT. The installation was okay, and getting in contact with customer service was not so bad.

I’ve been with ADT for 40 or 45 years. The last technician was fantastic, but unfortunately, he wasn't able to do what he needed to do and couldn’t get the tower to work. So, we need to get a new tower. But other than that, everything was good.

I had a theft, so I was very overwhelmed. I remember thinking I didn't want to have a system that I had to arm and disarm. Because I was in that fragile state, the ADT tech could have been a little bit more understanding. But he was kind, as I recall. Customer service has been generally fine.

We’ve been very happy with ADT. We had incidents when we got water on the floor because I’ve been mopping, and I just touched the sensor with my mop, and it’ll go off. Sometimes I forget how sensitive the sensor is. When I was baking cookies with my grandson and went outside and burned the cookies, they were right on it. They're quick about getting everything handled. Everything has been really positive.

I have good experience with ADT, except for the cameras. They suck. We've called them and re-hooked two of them this week. I've got one offline now. I have to get to a representative because we have to take them offline, delete them from the thing, and then get them back up. It’s easier to communicate with them now that I’ve got the app. The sensors for the doors and the monitoring, I really like those. Overall, I feel safe with ADT.

ADT is well-known and reliable. They're an excellent company, but the Wi-FI system is an issue. One minute, I could see cars riding by, but when I looked again, I'll see a car in the driveway or a car in front of my house, and I was missing video. Every time my Wi-Fi goes out, I lose total service. I'm not happy about that at all. I'm contemplating switching. I would recommend ADT only if you didn't have to depend on Wi-Fi.

ADT experience was generally positive. We've been using them for over 15 years and the system does what we expect it to do. We added the automatic door lock and thermostats to control the heating and air conditioning. When they had a promotion, we added an extra camera indoors. But I wasn't real happy that what we were paying monthly didn't cover their visits. They often charged 59 bucks.

ADT has been very helpful to me, so I really appreciate them. The representatives are very pleasant. I have no problems with it. I've been very happy with ADT.

We've had good experience with ADT. We had a couple of sensors and batteries go out, but that's it. It works like a security system should. It performs to our expectations. It's been working just fine for us.

My experience with ADT has been good so far. Whenever my alarm goes off, ADT calls me right away. But I wasn't too thrilled whenever I was in the Philippines. Before we left for the Philippines, I called ADT and I told them that we were going to the Philippines, and to call the police immediately if the alarm went off.

You can feel safe when you leave the home with ADT security. I like being able to lock the door and cut on the alarm. The system is very good.

The only complaint I have about ADT is the installer explained everything that he did, but when it came to using the keypad, he didn’t say much. So, I had to kind of learn how to use the keypad on my own. I also had a problem with one of my window things, but they came out and fixed it for free.

I have been with ADT for about 30 years and been satisfied. My husband was also pleased with the service that he received. When I have to call customer service, everyone is very polite and professional. But I think the problem is the type of camera they have on the Ring doorbell.

I'm in a neighborhood that has changed over the years. It's not as safe as it used to be and I'm too old to move, so I thought it'd be safer to have ADT. Like other places, I’m put on hold a lot of times when I call ADT. I waited four hours before the gas company called me back, but I haven't had that problem with ADT.

ADT gives me a good sense of security. I don’t really have any problem. I like the clarity of the cameras. I can see everything. It’s also been easy to interact with ADT.

The sense of security with ADT is good. When we travel, we have mental peace because somebody is watching the house when we’re not here. I have always promoted ADT and many of my clients or friends also install systems based on my recommendations.

I have been with ADT since March, and I have been dissatisfied and unprotected since the start. I have been harassed and assaulted on my own property-none of which has been recorded-many alarms that were supposed to occur did not, and I have had multiple false alarms that occurred whilst inside and barely outside my home. I have called for a number of issues with the equipment. and not only was I not properly helped, I was treated poorly. The first month I was with ADT, Nest aware was not even working even though I had the lead technician and a virtual assistant help me.

My experience with ADT has been very well. I've been with ADT since April. I got a referral from my Realtor that was telling me about them and a good deal I can get with them. Customer service have been well and the person that installed did a great job. Every time my alarm goes off, they call right away.

ADT is a good thing to have. I haven't had any problem with it since I've had it. And I've had it ever since 2001, when I first moved here, as it was already in the house. Its functionality and performance have been good. And I like that it lets me know when the doors are open.

My husband and I are doing well with ADT. We've been with ADT for a long time and we have no problems to report. They've been efficient and quick to respond to any problems that would come up. We have no complaints. They're A+.

ADT is a long-term, dependable company. I’ve had the service for many years. And any time I've had a problem, they've been very proactive to try to help me by sending emails about things that I need to be aware of, and they're very good about coming out to take care of the problem. But there haven’t really been that many problems. The technician was polite and professional. The MyADT website is well-organized and easy to navigate.

I always wanted ADT, but didn’t have the money years ago. I finally got to afford to get one. I got the cameras outside for monitoring. The doorbell camera looks down my ramp, so I can see who’s coming and going, and it also covers my neighbor’s front porch. I can leave for a doctor’s appointment or a friend’s house and still safely check my cameras on my phone. I’m really pleased.

My experience with ADT has been real good. The functionality, performance, and my sense of security have been good. I feel safe with ADT.

I’ve been with ADT for 20 years, and I have no reason to look for anyone else. Five years ago, when I talked to somebody, they noticed that I've been with them for a long time, and they lowered the rate that I pay. So, that was good.

The alarm went off while we were not here and we couldn’t turn it off. So, my husband called ADT and they helped him set up an application so we can turn it off when we are not around

I have been with ADT for a number of years and have found them enjoyable to be with. The installation team was very quick and efficient, and when they got done, they went through the system with us. We walked around and looked at the sensors and where they were placed.

Equipment failure on multiple devices within the first 6 months. Warranty on said devices is only 3 months. They want to charge $99 for a technician to come out to my home and check the equipment; however, they have already forewarned me that new equipment may be needed (in excess of $500). I should have paid closer attention to all of the negative reviews I read online prior to setting up this service and signing their contract.

In my experience, this has been the worst security company I’ve ever worked with. When my system started having problems, I reached out for help repeatedly, and for months, I was told some version of “we’ll look into it.” Despite calling over and over, I could not get a technician scheduled. Eight months went by with no real resolution. Meanwhile, the system behaved like it had a mind of its own. My alarms would go off randomly, sometimes in the middle of business hours, sometimes in the middle of the night. Every time, I’d have to stop what I was doing to reset everything and hope it would stay quiet for a while.

ADT is totally a scam. I did call in and talk to a human being on 09/19/25 to try to make a notice for cancellation. The lady told me to call back on 12/06/25 to cancel so that I don’t have to pay early termination penalty. On 12/06/25 I called in and they said the department was closed and I would get charged for another 30 days just because I did not give 30 days notice. I called in 09/19/25 and they told me to call back 12/06/25. That money does not worth their reputation.

We had ADT before and had a positive experience with them, so we continued it when we moved to a new house. I've had them for about five years. Now some of their stuff's changed and I've had a few issues with them. I had an alarm sensor fall off the door, and they want me to fix it, even though I’m renting the system and it's covered under warranty. The big one is when my alarm went off. It went off once for quite a while and I turned it off. Instead of them calling me like they used to do, they never did. I called them and reached a robocall that said call back during office hours. I thought they monitor it 24 hours a day. We finally got it all cleared up. I haven't had any problems with it till then.

We did have an issue during installation with the Google Home/Nest setup, and it didn't work the way we expected. The team set everything up with the internet, but the issue seemed to be related to the technology. Even so, the system still works and does what we need it to do. Other than that, we love our system and would recommend them.

ADT has always been spectacular. One of our house guests accidentally set our alarm system off the other day, and before I could even blink my eyes, they were on the phone. We love the stuff we have. It works wonderfully. They are very helpful and we can't say enough nice things about them.

ADT has been in my house for 13 years, and I also had it at my mom’s house for more than 20 years. I like that they have quick service. If my alarm goes off, the police will come quickly. The alarms go off any time the door opens, when someone is coming and going.

I was a police officer for 26 years and just called ADT based on their reputation through my personal experience. They came in, put a new alarm system in, took my old one out, and left. The system works very well. The keypad is easy to see because it lights up. They’ve upgraded and they're up with the times with all the electronics. I feel secure with the system. Everything was very good.

We just recently got ADT, at least three months max. Our neighbors across the street recently bought a home and had their truck broken into. They got ADT, and my wife said it sounded like a good idea for us too. We had a Ring system before, but unlike ADT, it doesn’t automatically call the fire or police department. We asked the ADT installer to come over after he was done over at our neighbors, told him what we wanted, and he scheduled a date and installed everything with no surprises.

We've had ADT for 13 years and it's getting more difficult to get service when you call. When they installed 13 years ago, they tried to put an AT&T phone and it does not connect here. They then put a two-way radio up in my attic, which worked, but it took 110 power plus a battery. A couple of months ago, I needed service because of a communications failure and they didn't want to send somebody out. I had to call three times.

We've had great experience with ADT and don't have any issues. When we do, we call customer service and they walk us through it. They have walked me through a situation where there was a flashing alarm and showed us how to fix it. They were very friendly.

We've had houses for 50 years and I can't remember when we didn't have ADT. It was the only way to go. ADT installed my system four years ago. It was one person and it was a good experience. I'm able to work the alarm with no problem. I'm very satisfied and feel very safe with ADT.

I've had ADT for the last 12 years. I like that police showed up for the times I accidentally hit the panic button. That's good because I pay for it. I've never had any problems when I talk to them. I've had to put another battery in my alarm outside. ADT told me what kind of battery that goes in there and I wrote it down. When I got that battery, I tried to put it in. It was the wrong battery. ADT set up an appointment, came out a couple of days later and did it for me. They were nice.

ADT was very helpful when I first called them because they answered every question I had. The technician who came out was remarkable and well-spoken. He never disagreed with me and even made suggestions about where to place cameras. He was exceptionally professional and made me feel comfortable.

I had ADT put in years ago for my dad when he was sick. They gave me good service any time I pushed my health thing when I had him here. The ambulance came here for him. It really worked out very well.

We’ve been satisfied with ADT for 25 years, so we never switched. The installers were professional and it was well done. We have a fire detector, window and door sensors, and a motion detector, but we don’t use it because insects can make it go off. Motion in the house isn’t a concern. We found out that a couple windows in the house weren’t connected to the alarm system, but someone came out and rectified it years ago.

I like ADT. They've always been helpful to us. We like their service and we don't have a problem with the cost.

About two months ago, the battery was low on my front door, so I asked them how much a battery replacement cost. They wanted $160 because they said they’ll service several. But I don’t need several batteries. I just need one for the front door. I decided I’m gonna drop it, the $160 for them to come and service it. That's a little too much. But I haven't had any problems. ADT has been very good. When I forget to unplug it, it rings. I have plenty of time to get in there to override the system.

I have no problem with ADT. Their customer service is excellent. They're informative and knew what they're talking about. Everything they told me is the truth. Overall, they're great. That's why I went from one home to a new home and I put it into this home. But they're expensive. I was hoping it would have been cheaper from going from one home to another. I thought I would get a big discount considering I’ve been with them for years, but I didn't.

Sales and installation were both awesome. Everything is good and I have no problems with ADT.

I'm happy and satisfied with everything I have with ADT. And their customer service representatives were good and knowledgeable.

I bought a house about eight months ago, and I heard about ADT. I like the system that I got. The mobile app is easy to use. The presentation and installation were quick, easy, and done in a convenient time.

ADT has been reliable. Ever since I've had them, I’ve had good service. I inquired about updating the panel, but it meant an increase in the price, so I didn't pursue it. But I feel very safe with my system on.

I wanted to change from what I had previously. I got an appointment with ADT on the phone to set it up and the guy that came out was courteous, answered all my questions, and left a number for me to call if I needed them for anything. He was really good.

My experience with ADT has been good. I have good interactions, it’s easy to get in touch with someone, and I like the service package I have.

The representative was good, but some of the things I was led to believe were gonna be included and less cost, the cost was rather high. We wound up spending $7,000.

Somebody knocked on my door at 3 o'clock in the morning, and it scared me 'cause I live alone. I needed to have a security system, and ADT was the best. I checked with Ackerman and they were more expensive, so that's why I went with ADT.

I like what I have with ADT. What I got is all good. And it’s always easy to get ahold of somebody via customer service. The only time I contact them is when something goes wrong. You have to contact anybody else if something go wrong with your system, any little sign or something on there that you don't know about. I also can’t complain about their price.

I had ADT for 20 years. Rarely needed it. My alarm went off. Nobody called. ADT didn't react. When I finally got somebody on the phone, an experience in itself, there was no trace on their system. They tried to fix, came several times but trial alarms never got a reaction from ADT. Once I let the alarm ring long enough until it stopped ringing. I cancelled. Getting past their AI operator is a feat. Since I had just paid a year in advance they said I would have to wait until 11/23 to get reimbursed. They sent me a bill showing a credit balance and 11/23 due. That date came and went and I received nothing. Went back to the phone and spent several hours getting through and was promised reimbursement but only after more delay. It finally came through on 12/6. Stay away from ADT. Will never deal with sharks like these again.

If you don't want your house broken into, get ADT. With the alarm system, if someone's gonna break in my house, I'd know about it.

I went with ADT this time because I used to have it in my other house. I don’t have any problems with ADT. It’s good. It’s easy to communicate with them, and the program is also easy to navigate.

I have been totally satisfied with ADT. After getting broken into twice, I decided to put the system in. ADT calls immediately if the alarm is set off. The house that I have the alarm in is three hours from where I live. Both times that the alarm was set off was because of lightning and thunder and when a military jet flew over.

Everything has been very satisfactory with ADT. I know there are several additions to their package that I could get, such as cameras, but I'm satisfied with what I have now. I’ve used the app once or twice, and every time it’s been good. I have never had any problem with the service. Overall, my experience has been great.

The ADT system works as designed, whether arming or disarming one of my systems. We can control it by an app, so my wife can turn on lights and turn them off when we're not at the home. In the 10 years at least that we’ve had ADT, we never had an issue with a technician and the customer service has always been excellent. Our only issue is the pricing, but they will never lower that.

I don't have any problems with ADT. I love the security and the ability to call them when I have an issue. I like the cameras where I can observe whatever’s going on in my home. It’s easy to communicate with them. When I call them, within a minute, the automatic system picks up. If there are two or three folks in front of me, they’ll answer within a minute or so. I called them once because I had to relocate one of my cameras and they walked me through the process. It was easy-peasy. Those folks are professionals and they know what they're doing.

I've been with ADT for a very long time. When I moved, the attendant put on a camera by my front door as an upgrade. I love that. Contacting customer service is very easy and they're always able to help.

ADT is good. The installation was quick and clean. No mess. He took the time to show me how to use it. Everything works perfectly.

ADT has always been reliable. I’ve never really had issues, just normal wear and tear like replacing batteries, which has always been easy. Over 20 years with ADT, and I’ve had a great experience.

ADT has very professional people who are courteous and do not overwhelm you with information you don’t need or try to sell you something you don’t want. I have the keypad, motion detector, fire detector, and coverage for the garage door and front door, along with a doorbell Ring camera. If anything opens, they let me know about it, which is important to me since I’m 88 years old and need to hear everything I can hear.

ADT has been fantastic. We had an incident where our door didn’t close all the way, which triggered the alarm while we were out. ADT immediately notified police and reached out to us right away. They calmly walked us through what happened over the phone and encouraged a quick check of the house for peace of mind. We felt genuinely safe and cared for. I’m so grateful for ADT—they’ve been an exceptional security system for our family. I highly recommend this company to anyone looking for a safe, reliable, affordable security system!

We had ADT hooked up to a landline for a long time. And switching over from landline to wireless was a bit of an adjustment, but everything is working fine, no problems. I don't have any complaints about ADT at all.

I've been experienced with the alarm companies throughout the years, and I was familiar with ADT. I had a number of discussions with the initial rep, who explained what came with the alarm, and I was satisfied with his presentation, so we signed up. The package that we got was acceptable, and not too expensive. The installer explained everything, installed the equipment, and showed us how to use it. He was fine and I had no complaints with him.

We tried a couple of different companies and just found ADT to be the best. We really love it. We have cameras and motion detectors with our system. We had no problems with the sales reps or installation team. We had a very positive experience.

I’ve been with ADT for 26 years, and the wireless system works well. They do a good job and have a good reputation. I haven’t had to use the alarm, except once when I forgot it was on, went through another door, and the police came.

The customer service representatives from ADT are knowledgeable and very helpful and we are highly satisfied.

We’ve never had problems with ADT. Everything has been working fine. The sales guy explained the functionality. The installer explained how we put in the codes, and that was that. It’s easy to turn on and off.

I’ve been with ADT for 26 years, and the wireless system works well. I have a motion detector in the basement and sensors on the windows. They do a good job and have a good reputation. I haven’t had to use the alarm, except once when I forgot it was on, went through another door, and the police came.

I had Brinks before, and they got bought out by ADT. I’ve had them for over 20 years, and I’ve never upgraded my system. I'm pleased with my service

ADT had been Johnny-on-the-spot during the hurricane last year. As soon as my system went down, because we were days without power, they called me to make sure I was okay. During that time, the system had also worked, which I appreciate. There were people who tried to break in my front window, that thing went off, and they took off. ADT called the police, and everything was okay.

ADT is a good service. I've had them for 10 years and it's a good security system. If anything happens around my home, they automatically call me or the police automatically comes to my home.

We moved into the house on October 7th, and the house was already equipped with ADT by the previous owner. And my experience so far with ADT has been pleasurable compared to my previous experience with Vivint, which was horrible.